Business Change Resume Samples

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M Monahan

Mathilde

Monahan

92903 Sylvia Divide

Houston

+1 (555) 545 7698

92903 Sylvia Divide

Houston

Phone

p +1 (555) 545 7698

Experience Experience

Philadelphia, PA

Business Change

Philadelphia, PA

Grant-Gislason

Philadelphia, PA

Business Change

Provide regular project status updates to project stakeholders and CCVaL management
Ensure transparency of all responsible projects to all project stakeholders and CCVaL management
To provide Derivatives Clearing, GMI and/or ClearVision SME knowledge
To manage and deliver projects
Liaise with project stakeholders such as IT, GOC and FA
Review and evaluate project success postimplementation
Produce associated output from any projectgroup sessions and issue to relevant parties for sign off and communication

Dallas, TX

Business Change Specialist

Dallas, TX

Nitzsche-Graham

Dallas, TX

Business Change Specialist

Training of users on new processes, controls and systems
Oversee and support the adoption of globally or locally-aligned change management framework, governance and policies etc
Represent BTA ACT on project teams, delivering best practices on Adoption, Change Management, and Training to the Project Leadership
Measure the impact of change, including benefits reporting
Oversee various change communications activities, including organizing monthly change communications forums for Markets, providing regular Markets updates, publishing newsletters and managing e-chats channels etc
Represent and/or facilitate engagement with Markets in reviewing change initiatives ensuring seamless embedment with minimal impact
Own and perform regular review on key Markets processes and documentations, e.g. Operating Manual, Authority Grid and Process Navigator etc

present

New York, NY

Business Change Director

New York, NY

Robel and Sons

present

New York, NY

Business Change Director

present

May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy
Identifies potential issues, project change, and scope data
Leads efforts to identify best practices
Designs methods for integrating functions and processes
Conducts cost/benefit analyses
Builds support for business change throughout the business unit
Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives

Education Education

Bachelor’s Degree in Understanding Required

Harvard University

Bachelor’s Degree in Understanding Required

Skills Skills

Strong analytical and problem solving skills, with ability to think conceptually
Strong process analysis capability, with experience in Business Process Management
Excellent leadership and communication skills including the ability to influence senior executives
Excellent facilitation skills
Build strong relationships with business and IT counterparts to drive user adoption and deliver effective business solutions
Strong influencing skills and credibility to interact with all levels including senior leadership team
Good business acumen and understanding of organisational issues and challenges
Maintain Project Plan for ACT Team deliverables on project, updating Project Team and management as appropriate
Strong understanding of Microsoft Office suite including Visio
Represent BTA ACT on project teams, delivering best practices on Adoption, Change Management, and Training to the Project Leadership

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AM GIM Global Head of Business Change Resume Examples & Samples

Manage a team of up to 60 HC and a dollar budget of around USD20m
Work alongside GIMOC and GIM CEO/COO/CFO to identify change initiatives
Prioritise these initiatives with business input
Manage staffing profile and skills to optimise delivery
Support business delivery of identified initiatives (regulatory, control, distribution and product driven)
Identify and clear roadblocks to delivery
Maintain clear status updates to business sponsors
Maintain talent and business epxertise through structuring of team
Management of a large team
Ability to recruit and shape a multi-functional, dynamic, flexible, global team to ensure broad inv mgmt expertise across distribution channels, products and different markets
Project management expertise essential
Experience in regulatory and control efforts imperative
Ability to interact effectively with senior GIM leadership and business sponsors
Reactive to changing requirements and scenarios
Ability to steer and multi-task across a wide portolio of initiatives
Investment management experience strongly preferred
Dynamic, driven, committed individual
Balanced, thoughtful demeanour
Transparent, honest approach to managing challenges
Strong preference for NY based individual
Periodic global and regional travel

Business Change Specialist Resume Examples & Samples

Provide portfolio, project and process management services
Manage various change communications activities to Markets and/or clients
Provide support and oversee the adoption of globally or locally-aligned change management framework, governance and policies
Represent and/or facilitate Markets engagement with Change-the-Bank community, i.e. project managers
Oversee various change communications activities, including organizing monthly change communications forums for Markets, providing regular Markets updates, publishing newsletters and managing e-chats channels etc
Represent and/or facilitate engagement with Markets in reviewing change initiatives ensuring seamless embedment with minimal impact
Represent and/or facilitate Markets engagement with stakeholders involved in change initiatives, such as Operations, Investment Products, and Risk etc
Own and perform regular review on key Markets processes and documentations, e.g. Operating Manual, Authority Grid and Process Navigator etc
Oversee various Markets training activities in relation to change initiatives impacting Markets, including training design, scheduling, budget, documentations and execution etc
Manage change portfolio impacting Markets and/or clients engaging with change originators looking at release planning, remediation activities etc. with the aim to ensure these activities are executed on an acceptable pace for Markets and/or clients
Oversee and support the adoption of globally or locally-aligned change management framework, governance and policies etc
Manage projects and provide project services, e.g. integration activities as and when is required
Manage Global Satisfaction Survey
Experience in financial institution, preferably within Private Wealth Management
Experience in portfolio or project management in a complex environment, covering multiple businesses, channels, segments and regions; adept at handling multiple projects at any one time
Good understanding of change management framework, governance and policies
Good understanding of front office processes and risk topics
Ability to work independently with an innovative and entrepreneur mindset
Strong co-ordination, communication (oral/public speaking and written), facilitation and negotiation skills. Ability to engage stakeholders at all levels and constantly strive to further improve relationship
Ability to work in a culturally diverse and geographically spread team with varying level of knowledge and skills set
Quick adaptability to changing market environment, technologies and business demands

Head of Business Change UK Resume Examples & Samples

Leadership of the UK Change team, across 3 delivery streams - business efficiency, regulatory and operational efficiency programs
Coordination with UK IT and Jersey Change teams
Liaison with the UK Wealth Management business to determine business priorities and agree deliverables
Alignment of strategic business plans with availability of regional and operational funding
Maintain and demonstrate clear awareness of business and change management risk

Business Change Management Team Member Resume Examples & Samples

Management of off boarding process for GIB
Raise requests via JPM systems such as
IBID
EPurchase
Passport
Ensure relevant requests are escalated and completed
Work with onshore BCM to ensure leavers/joiners/transfers process completed
Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly including handling of challenging conversations with seniors in regards to policy
Ability to process & review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) with an appreciation of the importance of process and a robust control framework
Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required

Business Change Resume Examples & Samples

Business Change for the CCVaL Ops group
To provide Derivatives Clearing, GMI and/or ClearVision SME knowledge
To provide line support, respond to line queries and appropriately redirect queries to IT or other SMEs where necessary
To manage and deliver projects
Liaise with project stakeholders such as IT, GOC and FA
Analyse and collate business requirements
Coordinate the on time delivery of Clearing related projects, and be able to manage and handle the changing and uncertain nature of these projects
Ensure transparency of all responsible projects to all project stakeholders and CCVaL management
Deliver projects in a structured manner and be able to support peers with SME knowledge on Clearing, GMI and projects
Provide regular project status updates to project stakeholders and CCVaL management

Business Change Senior Manager Resume Examples & Samples

Leads as an effective team member and takes accountability for deliverables
Creates value to clients independently - brining excellent project and change management skills and past client experiences
Performs rapid assessment of current landscape for clients and is able to provide insights around hypotheses and solutions
Leads the smooth delivery of the project/program outcomes
Senior manager level with significant professional experience - of proven project and change management experience
Proven track record as a senior project manager or change manager on large scale complex and significant company projects
Previous experience leading complex workstreams and managing several project initiatives simultaneously
Experience with all aspects of change, e.g. technology, process and organizational change
Strong project management skills and knowledge
Ability to build and maintain relationship across many different functions and organization levels
Excellent written, oral and presentation communication and stakeholder engagement skills
Good analytical and critical thinking skills
Adds value by delivering work products of the highest quality and is able to proactively overcome issues to ensure delivery
Significant experience coaching and mentoring junior team members
Demonstrates an understanding of, and sensitivity to stakeholders needs
Ability to work and team with a multitude of different people and different cultures
Ability to travel, and conduct multi-time zone meetings outside of local business hours
Ideal candidate would have experienced working with major global corporations on client facing projects on their significant initiatives
Ideally currently working in either: Big 4, global management consultancy firm or blue chip organization - with an appropriate management consulting background

Business Change Impact Manager Resume Examples & Samples

Developing a robust change impact approach and plan; conducting current state assessment of the as-is organisation structure and supporting organisation design efforts
Guiding and validating target process design
Documenting a change management plan and interventions and communicating amongst the programs of work and business the change findings
Developing progress reports against impacted areas
Developing a stakeholder engagement plan, carry out a current state assessment of stakeholder engagement and conduct on-going and targeted stakeholder engagement
Supporting training, organisation design efforts and communication efforts
Supporting and engage senior leaders, coaching project resources and stakeholders
Tracking and reporting issues, supporting transition to business as-usual
At least 10 years of professional experience in change management, preferably financial services
Previous successful core banking modernisation program experience with sap is desirable, with a budget of greater than $50m+ that you were responsible for (or demonstrable & comparable successful implementations of similar programs of work (scale, budget, time))
Understanding of project development lifecycle and strong business process transformation experience
Excellent relationship and interpersonal skills to be applied in working with management across product, distribution, marketing, analytics, it, risk, compliance, operations, finance and legal stakeholders
Ability to work with all levels of stakeholders with excellent risk, issue and change management skills
Very strong communication skills both written and verbal, including experience in working with senior levels of an organisation (division heads etc)
Interpersonal relationship strengths for managing disputes and driving changes in staff behaviours
Ability to manage across organisational boundaries, with the goal of understanding political drivers & influencers

Business Change Specialist Resume Examples & Samples

Collaborate globally to define, document and agree operating, control and infrastructure models for Collateral within the Asia Pacific. Collateral includes OTC, Repo, Stock Borrow Loan, Loans, CCP and Listed Derivative Margin
Ensure user requirements and needs are incorporated into target models
Partner with business owner to gather and document business requirements by understanding the business processes, controls and systems
Conduct detailed analysis on the requirements, gap analysis and be able to document and communicate the requirements in a clear and succint manner to all stakeholders
Partner with IT to bring the business requirement to design and functional solutions
Liaise with project stakeholders such as IT, Change teams and Finance
Create test scripts and conduct UAT, support users during UAT
Training of users on new processes, controls and systems
Ensure the operating, control and infrastructure models implemented is target or moves toward target, and is globally agreed
Think holistically considering impacted functions as well other front to back departments
Manage and handle the changing and uncertain nature of these projects
Ensure transparency of all responsible projects to all project stakeholders and management
SBL, OTC, Repo product and lifecycle knowledge
Experience in business analysis roles

Senior Business Change Professional Contractor Resume Examples & Samples

Represent BTA ACT delivering best practices on Adoption, Change Management, and Training to the Project Leadership
Be an effective change agent to help institutionalize Lean Six Sigma across the organization, constantly seeking, sharing & implementing best practices
Coach Project teams on effective usage of Lean Six Sigma methodology, tools and templates
Deliver training in-person and virtually to a global audience
Develop, create, and maintain training documents - including Cheat Sheets, presentations, and training scripts – interviewing appropriate project members to determine process inputs for training materials in English. Deliver End User training, managing all Training logistics, including facilities scheduling, requesting and tracking Super User / Project Team participation, execution, and follow up surveys in English
Effectively own Super User and End User engagement and communication strategies promoting collaboration, ensuring input received is delivered to appropriate teams
Provide advanced, on-going, new hire, and ad hoc training as requested. Maintain and update all documentation – such as cheat sheets, training scripts, and training presentations in English
Work to constantly improve offerings of Adoption, Change Management, and Training teams, reaching out to End Users to provide bridge to BTA

Business Change Management Resume Examples & Samples

Central point of contact for the onshore BCMs for Leavers/Joiners/Transfers
EURC
See through requests from start to finish to tight deadlines
High sense of clientele service
Ability to assess risk in operations
Timeliness
Strong follow-up

CIB F&bm-business Change Management Resume Examples & Samples

Strong control mindset – possess insight to identify and mitigate any potential risk and control gaps in daily process
Assist with technology strategy, implementation and cost saving initiatives, including
Strong administration experience and an understanding of technology and systems
Excellent communication and interpersonal skills, able to influence and lead people at all levels
A minimum of 5 years’ experience working in a process driven environment, preferably in financial or professional services
Strong Microsoft Office capability, especially Excel and PowerPoint

Business Change Management Resume Examples & Samples

Define and develop an integrated Business Change Management strategies and plans to drive increased employee adoption of the change
Define and execute on stakeholder management activities to manage resistance to change and ensure buy in and commitment for new ways of work
Partner closely with the Communications team to define and deliver the transformation vision, plans, and outcomes
Lead and actively support delivery of Change strategy and plans as appropriate, including developing materials required to ensure stakeholder buy-in on proposed changes and training materials to drive proficiency and user adoption
Conduct change impact assessments to identify problem areas and provide inputs into recommendations for business change management activities and interventions
Monitor and measure impact of change, and address any risks or gaps with required mitigation plans
Actively participate in the Programme leadership team, supporting program workstream efforts as needed
Understand and support the achievement of the Bank and Divisional strategy, plans and values; embodying the high performance culture
Act as a role model for new employees, providing help and support to facilitate early integration
Take ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
3–5 years in Business Change and/or Transformation Delivery and/or generalist consulting roles
Experience with Business change management frameworks, methodologies, tools and techniques
Experience in technology operations and infrastructure
Ability to work in a multi-cultural, global environment
Strong, demonstrable analytical skills
Excellent communication skills – ability to present and engage with audiences
Willingness to learn new methodologies
A confident self-starter, ability to work effectively without close supervision
Delivery focused with meticulous attention to detail

Business Change Resume Examples & Samples

Typicallymanages projects which may have a number of directly controlledmulti-disciplinary teams, which may be in multiple locations
Support all projects as required bythe business area to ensure successful delivery and implementation within deadlines
Completeanalysis, investigation and information gathering as appropriate to the natureof the project
Utilise business resources whohave the experience and skill set to add value to the end project deliverable
Liaise with other relevant work streams andcommunicate and share information where appropriate
Make use of appropriate projectplanning tools and techniques e.g. Microsoft project, end to end processanalysis, BNY project, planning, tools and techniques
Preferred Experience: 1 year operationalexperience in Transfer Agency Business

Business Change Specialist Resume Examples & Samples

Responsibility for strategic reviews, process design, process measurement, change delivery and change management
Facilitate and drive strategic reviews of business processes
Support senior management to deliver strategic business objectives
Act as business process design expert, capable of designing and implementing optimised processes
Measure the impact of change, including benefits reporting
Embed process ownership standards across the business
Be an organisation SME in the use and application of Change Management tools and techniques
Strong analytical and problem solving skills, with ability to think conceptually
Extensive experience in delivering cross-functional process enhancements with evidence based benefits case
Excellent facilitation skills
Strong process analysis capability, with experience in Business Process Management
Excellent leadership and communication skills including the ability to influence senior executives
Strong influencing skills and credibility to interact with all levels including senior leadership team
Good business acumen and understanding of organisational issues and challenges
Competent and experienced in project management, capacity management, process mapping and change management
Strong understanding of Microsoft Office suite including Visio

Business Change Director Resume Examples & Samples

Responsible for working with pharmacy management to identify and implement strategic, large scale prior authorization projects, programs and plans that support achievement of business unit and enterprise goals
Primary duties to include, but are not limited to: Identifies potential issues, project charge, and scope. Leads efforts to identify best practices
Identifies impacted parties, business partners, and resources required. Develops and designs processes and systems that support business needs
Negotiates solutions with internal and external partners/vendors
Conducts cost/benefit analyses. Builds support for business change throughout the business unit
Planning, coordinating, and managing quarterly meetings between business groups
10+ years of process or project related experience that includes experience in successfully developing and managing large scale, cross departmental process improvement and/or projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
Pharmacy experience required and prior authorization experience preferred
Intermediate level of proficiency in MS Project strongly preferred
PMP preferred

Expert Subject Matter Business Change Resume Examples & Samples

Leads the business rules acquisition activities as a domain expert and uses the Rules Management Application as reviewer
Influence the quality of service delivery to clients, risk and compliance and strategic objectives driving efficiency and productivity, planning and implementing change initiatives
Ensure successful delivery of change initiatives within Business through direct responsibility and accountability for the projects/initiatives within control and influence projects that are not in direct control
Ensure that change initiatives comply with the scalable, reusable and sustainable principles in respect of the architecture, operating model and financial feasibility
Provide subject matter input to the definition, design and development of the improvement solution for the initiative
Support the definition of business processes
Determine and support the implementation of a business policy,
Liaise and engage with various internal Stakeholders to secure their respective supporting the implementation of transformation initiative’s influence wider team individuals to deliver transformation initiative’s and keep to the agreed timelines and commitments
Manage key stakeholders across the business by ensuring their issues, objectives and priorities are reflected in the agreed solutions, both individually and through delegation and management of subordinates
Support business in the conversion of data extracts into relevant reports and data sets as required (which includes compiling Management Information and ad-hoc queries) by converting underlying raw data into useful information according to business requirements while adhering to agreed deadlines
Conduct stakeholder analysis to determine appropriate stakeholders for the project or project phase and analyse stakeholder
Prepare a Project communication plan detailing the items for communication, the recipients, mode of communication and frequency
Contribute towards the solution scope
Perform cost / benefit analysis / business impact for defining business case
Negotiations and conflict management skills
Knowledge and understanding of operations, Credit principles and practices
Sound understanding of Project management principles & practices
Advanced product knowledge including specialised products and financial structures
Proficiency in Benefits Management
Expertise and Knowledge of Banking and Financial Services business

Business Change Director Resume Examples & Samples

10+ years of process or project related experience that includes experience in successfully developing and managing large scale, cross departmental process improvement and/or projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background. Masters degree preferred
Intermediate level of proficiency in PowerPoint required
Experience with HEDIS and Quality Measures is preferred
Experience with Commercial Medicare or Medicaid project management is preferred
Six Sigma black belt preferred
Ability to manage concurrent projects and track/report out on milestones and deliverables to organizational leadership
Ability to appropriately communicate with stakeholders and leadership to confirm priorities and approach
Experience writing business requirements to address complex business needs
Excellent communication and presentation skills required (e.g. leading meetings and preparing presentations)

Business Change Director Resume Examples & Samples

May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy
Identifies potential issues, project change, and scope data
Leads efforts to identify best practices
Identifies impacted parties, business partners, and resources required
Designs methods for integrating functions and processes
Conducts cost/benefit analyses
Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives
Leads the project prioritization and scheduling activities for the business unit
Provides expertise to the business areas in culture/change management activities
Provides expertise in process planning and portfolio management activities
Supports the execution of the operating plan
Impeccable interpersonal skills
Proven track record of effectively interacting with senior management
Ability to work strategically and collaboratively across departments
Effective, versatile, and action-oriented

Business Change Executive Resume Examples & Samples

Produce business change plans that engage all impacted stakeholders, both inside and outside the CBPF organisation and consider all aspects of the change lifecycle
Deliver high quality business change analytics, collaborating with the appropriate people to produce relevant, quality output. These analytics include project risk assessments, sponsor engagement and change competency assessments, impacted groups assessment, sponsor model, stakeholder interest & influence matrix, change impact analyses, business readiness assessments and training needs analyses
Support project managers and business leads to ensure that internal and external project-related communications, engagement and business readiness activities are incorporated into project plans
Create and maintain internal and external engagement on a project’s objectives and outcomes
Make sure all communications are accessible, timely and appropriately targeted
Assist in identifying risks and issues associated with the business change elements of projects. Help develop specific plans to mitigate or address such risks, ensuring that stakeholders understand the potential impacts
Assist with set up and roll out of trialling/test cells for processes or systems. Toolkit activities such as Change Impact Assessments, Training Needs Analysis and Business Readiness Assessments will inform the approach for trialling/testing

Business Change Director Resume Examples & Samples

10 years of process and/or project related experience that includes experience in successfully developing and managing large scale, cross departmental process improvement and/or projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
Process improvement with planning, project management, business analysis, and leadership experience is required
Project management with an emphasis on process improvement experience is required
6 years Pharmacy operations experience required
Expert skill level with PowerPoint and Visio or any other process mapping tool required
Comfort and skill in interacting with high level executive leadership required
Ability to communicate complex scenarios to executive leadership required
Vendor management preferred
Lean Six Sigma certification is strongly preferred

Business Change Director Resume Examples & Samples

Take a business leadership role with project team to create prioritized business capability roadmap and be accountable to drive delivery of Payment Model and Foundational Data initiatives as part of the Enhanced Personal Healthcare Program (EPHC)
Provide business expertise and ensure completion of High Level and Detailed Business Requirements as well as successful development of business use cases, future state business process flows, and documents to support project teams in translating the future state vision into project specific deliverables
Act as liaison between Business decision makers, Business SMEs, IT and project resources, to facilitate results through the project lifecycle and ensure business expectations are being met for delivery. Responsible for owning and providing leadership business resolution for Issue, Risk, Decision and change management activities for assigned work streams
Ensure transition plans are created and integrated into the program plan to support Business and IT migrations from interim to automated solutions in support of the capabilities for each market and line of business
Take a leadership role with project teams with alignment of their assigned work stream into the overall EPHC strategy, and help identify cross-functional activities that impact multiple teams
Participate in coordination of business testing activities for assigned work streams through partnership with the Test lead for assigned work streams. Ensure capabilities are fully tested and approved by the appropriate business areas prior to release into production
Partner with PMs, BAs, Technical Leads, Testing Leads, Architects, Business Owners, Operational Leads and Business SME’s to complete work needed for assigned work stream
Requires a BA/BS degree in a related field; 10 years managing mid to large-scale change/project initiatives including knowledge of planning models and methodology, project management and change management experience (strategic and execution); or any combination of education and experience, which would provide an equivalent background
Must have deep subject expertise in health plan care management operations, data and process workflows

Business Change Director Resume Examples & Samples

PHARMACY EXPERIENCE REQUIRED - must be easily identifiable on resume
Prior authorization experience preferred
Medicare Part D experience is preferred

Business Change Branch Rebuild Resume Examples & Samples

Creating, managing and delivering end-to-end plans for implementation of business change, to allow change to land smoothly with minimal impact on business operations
Defining and ensuring key readiness criteria
The realisation of Personal Business requirements, both customer and colleague focused, working closely with Business SMEs and other areas of SRP, to ensure consistency of approach
Developing communications content and liaising with programme teams to take content from design to deployment for both customers and colleagues
Ensuring required impact assessments and capacity planning due diligence is completed for implementations across key SRP workstreams
Capturing and co-ordinating the delivery of training requirements for impacted colleagues, both front line & back office, and creating the desired approach to colleague training; complemented by other methods such as communications, messaging & knowledge pages
Work closely with Finance, Legal, Compliance and other governance functions to complete assurance documentation
Actively assess and manage risk; remove/reduce barriers towards realising goals, ensuring mitigating actions are in place and managed
Status reporting, providing visibility on status against milestones, and transparency of risks and issues
The role holder will ensure that the change meets our business needs and is aligned with its strategy and operating model and will assist in resolving issues and escalating risks and issues as appropriate
The role holder will be required to understand, support and manage interdependencies and interfaces between workstreams to ensure that change lands appropriately
Collate advise, and source documentation required as part of implementation activities
Co-ordinating working groups and forum discussions and outputs, ensuring that all SMEs are engaged and contributing as required across the Personal Business landscape
Preparing papers, documenting key meeting and project outputs
Good understanding and experienced in project management best practices and methodologies, with a highly pragmatic approach
Entrepreneurial, able to spot issues and proactively drive towards resolution, always keeping focus on the bigger picture and showing sound judgement in prioritisation
Comfortable with getting things done in a very complex, ambiguous context
Strong analytical skills and ability to derive key recommendations ( incl. implementation)
Strong communication skills (written/oral). Creative and compelling presentation skills
Ability to liaise effectively with/influence stakeholders, successfully facilitating discussions to reach decisions in a timely and effective fashion
Solid understanding of banking, investment products and services
Good understanding of finance and governance functions
Good knowledge of the relevant regulatory environment/frameworks with exposure to governance, control and risk management
Working knowledge of Ops & IT
Good knowledge of Barclays front/middle/back office
Good understanding of operating models, organisation design and process design
Solid experience of employing change management best practices and disciplines

Business Change Specialist Resume Examples & Samples

Represent BTA ACT on project teams, delivering best practices on Adoption, Change Management, and Training to the Project Leadership
Interview Key Project Stakeholders and Project Management to determine Adoption metrics and measurements, Training timeline and deliverables, and to plan the Change Management timeline and deliverables, including approval mechanisms
Maintain Project Plan for ACT Team deliverables on project, updating Project Team and management as appropriate
Develop, create, and maintain training documents - including Cheat Sheets, presentations, and training scripts – interviewing appropriate project members to determine process inputs for training materials in English. Participate in CRP and UATs to better understand deployment deliverables and create training materials. Provide UAT Training as a testing ground for end user training. Deliver End User training, managing all Training logistics, including facilities scheduling, requesting and tracking Super User / Project Team participation, execution, and follow up surveys in English
Work with appropriate development teams on Adoption metrics creation and determine documentation process, roles and responsibilities within project team on metric delivery, and delivery communication methods for pre and post launch
Develop and create timelines and written Communications to project stakeholders, end users, and other project participants in English
Provide advanced, on-going, new hire, and ad hoc training as requested on supported applications. Maintain and update all documentation – such as cheat sheets, training scripts, and training presentations in English
Build strong relationships with business and IT counterparts to drive user adoption and deliver effective business solutions
Coordinate and produce diverse launching events both locally and remotely, in collaboration with various teams within the Company

Business Change Director Resume Examples & Samples

10 years managing mid to large-scale change/project initiatives including knowledge of planning models and methodology, project management and change management experience (strategic and execution); or any combination of education and experience, which would provide an equivalent background
Six Sigma Black Belt preferred
WGS E&B or Claims platform knowledge required
E2E business process knowledge preferred

Business Change Director Resume Examples & Samples

10 + years managing mid to large-scale change/project initiatives including knowledge of planning methodology, project management and change management experience (strategic and execution); or any combination of education and experience, which would provide an equivalent background
Experience in the Medicare Advantage, Medicare Supplement or PDP Product development or Marketing required
Strong project management skills required
Proficiency in Excel and Microsoft Power Point required
Some limited travel required

Business Change Resume Examples & Samples

Support all projects as required by the business area to ensure successful delivery and implementation within deadlines
Complete analysis, investigation and information gathering as appropriate to the nature of the project
Lead project workstreams ensuring all workstream delegates understand objectives of workstream and their own accountabilities and deliverables
Maintain overall view of project and its aims and deliver own activities and ensure others deliver also
Consider and agree business resource for project workshops/support with relevant managers in line with both business and project needs
Schedule and lead regular project meetings as required
Issue appropriate project documentation to relevant parties within required timescales
Ensure a regular communication flow between all relevant parties to keep up to date on progress, slippage and issues arising
Utilise business resources who have the experience and skill set to add value to the end project deliverable
Escalate any issues that will impact significantly the delivery of the project
Ensure key stakeholders are regularly updated on project progress, issues, risks etc
Ensure sensitive subject matter is dealt with appropriately and used with discretion
Liaise with other relevant workstreams and communicate and share information where appropriate
Review and evaluate project success post implementation
Make use of appropriate project planning tools and techniques e.g. Microsoft project, end to end process analysis, BNY project, planning, tools and techniques
Continually look for improvements to approaches and opportunities to learn from others and experiences
A good knowledge of the investment industry and business processes within own area
Planning and Organising skills
Flexibility and ability to ‘think on your feet&#8217
Action oriented
Takes ownership of customer issues and resolves or escalates as appropriate
Demonstrates an understanding of and influences how own project(s) impact upon other parts of the business from both operational and strategic perspectives
Understands and influences decisions made elsewhere and how they impact locally
Alert Management immediately of any significant changes to business risk, internal controls, effectiveness or any other issue impacting business as usual processes
Display a commitment to the development of both themselves and the team.Demonstrate the shared values of the organization (Client Focus, Trust, Teamwork, Outperformance) and the application of TCF

Business Change Leader, Change Energy Resume Examples & Samples

Study and learn the existing interfaces (e.g., website, sales agent portal) and their connections to other systems and data sources
Demand management – host weekly iteration planning meetings for the heads of Marketing, Operations, Pricing & Analytics, and IT to discuss and prioritize projects / stories in the next 1-2 iterations
2+ years minimum working with technology projects as a team member; leadership role preferred (project manager, business analyst, product owner, technical lead, QA Lead)
Project Management (PMP or CSM) certification is a plus
2-5 years of experience using project management tools
Exceptional meeting facilitation skills
Excellent negotiating, consensus building and conflict resolution skills
Familiarity with Software Development Life Cycles
Familiarity with Project Management Process Groups and Knowledge Areas
Advanced skill in using computer software applications such as MS Office products
Skilled in developing process flows
Ability to manage several projects simultaneously
Ability to manage cross enterprise initiatives with stakeholders from multiple departments
Excellent analytical, organizational, and time management skills
Advanced interpersonal and oral/written communication skills
Open workspace office environment

Programme Director Business Change Resume Examples & Samples

Experience of working on large and complex strategic change programmes in the financial services industry
Strong programme and project management skills. Preferably MSP and/or PRINCE 2 (or similar) qualified
Investment Management industry experience a strong advantage
Experience in leading an organisation through change
Strong relationship builder and able to influence at all levels across the business, with senior business, operational and oversight/risk/compliance stakeholders. Credible at a senior executive level
Proven ability to communicate and work with all levels of personnel
Proven experience in managing teams and proactively resolving performance issues
Ability to work under pressure and to tight deadlines: must be able to handle, coordinate, and prioritize multiple tasks, issues, and problems, ensuring resolution
Strong sense of ownership with ability to work on challenging issues and overcome constraints and obstacles
Excellent communication skills including presentation skills and an ability to establish strong rapport, communicate and influence at all levels
Experience of developing business cases (in conjunction with business)
Able to work in a rapidly changing environment
Able to work at differing levels of detail, both big picture strategy concepts and complex day-to-day detailed issues
Dynamic “can do“ attitude with a strong desire to improve and make things happen
Commitment and professionalism
Relevant degree level education and/or industry professional qualifications (e.g. IMC) or equivalent experience
Flexible, mobile and willing to travel between Fidelity offices

Business Change Management Resume Examples & Samples

1 Leads the Change Management work stream for a diverse range of Stakeholders, providing a holistic view of change Assesses the impact of a change from both an individual and organizational level from Ideation to Benefits Realization
Identifying potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Collaborating with partners and influences Business Owners and Change Sponsors to integrate Change Management activities to ensure all impacted areas are addressed
Developing and executing an integrated Change Management strategy and road-map/ plan with measurable objectives
Creates and implements Change Management plans to maximize employee engagement and in support of a comprehensive and timely transition/implementation within the stakeholder groups
Managing on-going relationships with key partners to coordinate all internal and external program/project/initiative level Change Management deliverables to drive awareness and faster adoption of the changes
Ensuring project goals are aligned with needs and requirements of the business and their employees, while identifying risks and associated mitigations or contingency plans

Site Business Change Lead Resume Examples & Samples

Driving all necessary changes prior to the M-ERP systems implementation to align to capabilities, process and data standards
Driving necessary changes during the deployment of the M-ERP system, e.g. realized through training and education programmes
Driving Ongoing performance processes to sustain and continuously improve performance and ensure standards are in place / in use after implementation of the system. Provide robust hand-over when the project ends
Driving the change in a site - The SIM (Site Implementation Manager) will co-ordinate effectively with the Business Change Lead
Participates in the network of site business change for the Programme
Use of ADP methodology
Use of business change management toolkit

Business Change Director Resume Examples & Samples

IT Annual Report—Managing the full effort from concept to publication through multiple channels such as microsite and .pdf, including the tracking of milestones, reporting of progress, and maximizing connections throughout the IT organization for an exceptional final product; this effort will also involve significant vendor management in keeping a close eye on the budget and SOW commitments
IT Administration and Planning—Creating and maintaining the IT Master Calendar, scheduling and facilitating the monthly Chiefs-of-Staff call, and reporting of time and expenditures
Metrics Reporting

Business Change & Engagement Manager Resume Examples & Samples

Helping to build the case for change
Communicating and evangelising change programmes and their value, generating a buzz for change
Coordinating training and coaching activities across the programmes
Lead and inspire ‘tiger teams’ to drive buy-in and adoption
Preparing communication material in support of the programmes for senior leaders
Building and drive an inspiring engagement plan across the change programmes, focussing on what our customers need
Inspire and empower a strong coalition for change across the IT and wider-ARM leadership community
Exploit a wider network of change champions to bring fresh perspective to ARM’s ways of working and approach to change
Create a stakeholder plan across the change programmes, identifying where there are gaps in buy in and presenting ideas on how to address them both inside and outside of IT
Be comfortable presenting to executives and cross-company leadership teams, helping them to understand and navigate the change through a programme of support
Ensure all plans work well and fit into ARM’s unique culture by understanding the audience, people profiles and by ensuring alignment with ARM’s central Organisational Experiences team

Head Of Business Change & Control Resume Examples & Samples

Preparation and lodgment of business activity statements
Reconciliation of accounting to taxable income and resolution of issues
Preparation of distribution calculations and tax returns in accordance with tax legislation
Preparation of present entitlement reports from annual tax statements
Preparation of monthly management reports by collecting data, investigating variances and analysing trends
Preparation of financial statements in accordance with Australian accounting standards
Work consistently with other business units in the delivery of funds services to clients
Meet reporting deadlines in accordance with client requirements
Establish procedures and controls to ensure accuracy of client delivery
Liaise with third party service providers as required
Enhance client relationships through the development of a quality product
Contribute to process improvement and participate in all necessary testing and implementations
Technical/Specialist skills/competencies
Detailed knowledge of accounting standards and tax legislation
Ability to meet client deliverables accurately and on time
Proficient in the use of MS Word and Excel
Business/Industry knowledge/competencies
Knowledge of Australian financial services industry
Exposure to Australian managed fund products
Understanding of global financial markets
Personal Attributes/Interpersonal skills
Sound numeracy and analytical ability
Pro-active problem solving and resolution
Ability to work productively in a continuously evolving, complex and fast pace environment
CA or CPA qualified
3+ years experience in Fund and Tax accounting

Business Change & Control Manager Resume Examples & Samples

Lead and / or project manage change requests, implementations, system developments and projects across Funds Services Operations
Preparation and analysis of proposed changes, business requirements and technology deliverables to ensure smooth implementation of projects
Operations representative on program level implementations and broader change management teams
Build and maintain effective working relationships with our Product partners, Client Executives, Technology, Business Support, on shore/off shore Operations groups, Operational Risk, Compliance & Legal to ensure the delivery of change initiatives and tailored solutions that will meet the expectation and needs of both clients and regulators
Responsible for the coordination of COB ( Continuity of Business ) across the Funds Operations
Responsible for management of EUC’s ( End User Computing ) across Funds Operations whilst strategic solutions are being explored, tracked or implemented
Manage all internal and external audits on behalf of Funds Operations
Supporting the coaching, training and motivation of staff
Assisting with staff appraisals and development
5 + years Market and Fund accounting experience
A strong understanding of Accounting and Tax concepts as well as alternative investments and Superannuation funds
Proven project management skills
Strong knowledge of the Australian funds management industry specifically pertaining to superannuation models and structures
High level of experience in back office administration processes and procedures
Capacity to mitigate operational risk
Extensive knowledge listed and unlisted securities
High level of understanding of audit standards and control risks
Knowledge of taxation rates and laws for Australia and New Zealand
Knowledge of the Australian and New Zealand markets
Ability to manage and influence diverse group across multiple locations
Ability to work productively in a continuously evolving, complex and changing fast pace environment
High level of interpersonal skills and the ability to deal with clients and stakeholders in a congenial manner
Excellent attention and accuracy to detail
Strong numeracy and analytical ability
Bachelor’s Degree in Accounting and/or Business studies/disciplines
Accounting qualifications such as CPA, ACCA or CIMA a preference