Technician, Desktop Support Cover Letter

I submit this application to express my sincere interest in the technician, desktop support position.

In my previous role, I was responsible for technical expertise on Office 365 services: Skype for Business, Microsoft Azure, Multifactor Authentication, Single Sign On.

Please consider my qualifications and experience:

• Basic understanding of AD, DNS, DHCP, wireless, Audio-Video system
• Flexible timing with occasional after hours working as and when needed
• Good Wire Maintenance Practices
• Transferable Secret Security Clearance
• Responds to Helpdesk requests, ensure metrics are met
• Performs new hardware installation and upgrades
• Basic Microsoft server systems knowledge
• Basic Microsoft Exchange

I would like to submit my application for the technician, desktop support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support for Cloud based apps and client software such as BOX, Office 365 including SharePoint, Onedrive and Office App.

Please consider my experience and qualifications for this position:

• Basic knowledge of software, hardware, and networking
• Installs upgrades and removes products ensuring coordination engineering field change
• Knowledgeable in the installation of a variety of PC-based software packages such as Microsoft Office
• Secret or Interim clearance
• Either a CompTIA A+ CE, Security+ CE or Network+ CE certification
• Experience supporting Moves, Adds, Changes (MACs), working with tickets in a ticketing queue, to assist with troubleshooting computer hardware/software builds
• Customer support experience, interfacing with end users
• Monitor system performance and quickly identify issues, malfunctions, inconsistencies and errors

I am excited to be applying for the position of technician, desktop support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for support for a far-ranging list of technologies, including Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, and Drive, and Blue Jeans meetings, desk phones, mobile devices, WiFi, etc.

Please consider my experience and qualifications for this position:

• Instructs user on how to perform basic functions on PC's
• Hands-on experience installing PC hardware and peripherals
• Experience with PC software/hardware troubleshooting
• Experience using hardware asset management systems
• Has developed basic computer hardware and software user skills
• Completes work under general supervision
• Proven experience providing technical support to internal and external customers in the areas of desktop, laptop and peripheral break-fix meeting SLAs
• Experience installing, configuring and troubleshooting desktop systems, workstations and network connectivity issues

In response to your job posting for technician, desktop support, I am including this letter and my resume for your review.

Previously, I was responsible for support for All Windows OS, Office 365 and Mac OS.

Please consider my experience and qualifications for this position:

• Understanding of TCP/IP and VPN technology
• Understanding of wireless LAN technology
• Understanding of VoIP technology
• Microsoft SCCM or equivalent workstation management software
• Lenovo desktops and laptops
• Xerox/Lexmark multifunction printers/scanners
• A/V and Videoconference Equipment
• Apple iPhones

Please consider me for the technician, desktop support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for excellent service and customer support onsite and during field visits or dispatches for VIP users using MAC OS devices.

Please consider my experience and qualifications for this position:

• Act as a technical implementer resource and coordinate additional resources where necessary for technical projects
• Plan, test and deploy new software solutions through all phases
• Maintain inventory documentation for all hardware and software
• Install, maintain, and support our VoIP phone systems
• Install, maintain, and support our printer and MFD fleet
• Participate in an on-call rotation support schedule for after-hours support
• Highly self-motivated and able to learn new technologies quickly
• Experience imaging and configuring Windows machines, including registry editing