Desktop Support Engineer Cover Letter

I would like to submit my application for the desktop support engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for backend configuration, maintenance and support for services and security applications including but not limited to Microsoft 365, Okta, Active Directory, Windows Server and other various services and platforms.

Please consider my qualifications and experience:

• Android & IPhone Support
• Experience with Citrix Xendesktop
• Knowledge of – WINS, DHCP, DNS, Group Policy
• Knowledge of networking, Datacoms & Voice, Active Directory (User environment), Network Printing, TCP/IP, Ethernet & LANS
• Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
• Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
• Experienced working towards agreed Service Desk SLAs
• Understanding of lab practices, instruments and software

I am excited to be applying for the position of desktop support engineer. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier III support for Microsoft Windows client platforms by investigating and troubleshooting incidents and issues to resolution and providing well documented status updates.

Please consider my qualifications and experience:

• Proven desktop support experience, 1st and 2nd line
• Good experience with windows, active directory, hardware and software
• Experience preferred with Desktop and Laptop troubleshooting
• Familiarity with ITIL process and procedures
• Experience in engineering desktop solutions for entire organizations (design, Deployments) preferred
• Experience with office administration and data feed services (such as Reuters or Bloomberg) preferred
• Previous experience in supporting trading users preferred
• Strong collaboration with Infrastructure Team

I would like to submit my application for the desktop support engineer opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for tier-2+ support for Citrix, Microsoft Server Operating Systems, and Active Directory.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Implementation and support services for Microsoft related technologies - Workstations, servers, Exchange, SQL, SharePoint
• Extensive application support experience with MS Office, Outlook, SharePoint, Lync, Adobe Products
• Experienced working towards agreed SLAs
• Customer Service - Works with clients and customers to assess their requirements, provide information or assistance, explains the scope of available products and services
• Installing, configuring and maintaining desktop, laptop and peripheral hardware
• Experience in installation, upgrades, and support of Windows desktops
• In-depth knowledge of Windows operating systems –Windows 7 & Windows 10
• Experience using PC support tools such as LANDesk preferred

I am excited to be applying for the position of desktop support engineer. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for experienced technical support of Windows/Mac endpoints, SSO, Casper, SCCM, Airwatch and Office365 applications.

Please consider my qualifications and experience:

• Thorough knowledge of security enhancement/monitoring products for PC and laptop environment
• Automation tools (such as SCCM)
• Network support experience
• Hardware Installation experience
• Netbackup / Backup Exec
• Good knowledge of SANS and FAS technologies
• IOS/ Samsung/ Nokia phone support
• Good knowledge of – WINS, DHCP, DNS, Group Policy

Please consider me for the desktop support engineer opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for technical and operational guidance and direction to customers in establishing and operating video teleconferencing systems (Windows, UNIX, Mac OS, Linux, MS Exchange, XP and POP email systems, Word, Excel, Outlook, PowerPoint).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• At least 6 months Desktop Support background
• Proficient in Operating System support
• Knowledgeable in network cabling installation
• Basic hands-on/administration experience on Microsoft windows platform (XP, Win7, 2Kx )
• MAC and other related Office automation applications (MS Office, Outlook )
• Basis ITIL awareness &
• Extensive experience with Mac OS X (10.10 to current)
• Experience with Device Management Software (SCCM/JAMF Pro)