Remote Desktop Support Cover Letter

I am excited to be applying for the position of remote desktop support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for monitoring, escalation, and support of our network infrastructure including PCs, mobile devices, printers, telephone and data circuits, and security solutions.

My experience is an excellent fit for the list of requirements in this job:

• CompTIA Security+ Certified ORhave a CompTIA A+ or Net+ and can obtain a CompTIA Sec+ within 90 days of employment
• CompTIA Security+ Certified (able to start with CompTIA A+ or Net+ and have up to 90 days of being hired to obtain Sec+)
• A Level (or equivalent) or Technical Diploma
• Maintain technical knowledge to keep up with changes in technology
• Understanding of security technologies (Incl
• Experience in analyzing and manipulating data
• Splunk data analytics and investigative experience
• Experience with Cisco Call Manager, IM and Presence and Unity

I submit this application to express my sincere interest in the remote desktop support position.

In the previous role, I was responsible for on-site and field office support comprised of personnel with appropriate level of security clearances who will resolve complex technical problems of laptops, desktops, network peripheral devices, network components, storage devices, and troubleshooting of various software- and hardware-related issues.

Please consider my experience and qualifications for this position:

• Timely, accurate, thorough and professional follow-up on all Incidents
• Quickly identify and escalate high-priority issues
• Accurately triaging/assigning/escalating tickets per current processes and standards
• Maintain dependable attendance and schedule adherence
• Basic knowledge of computer hardware and operating systems
• Active Directory and VPN experience
• The analyst will need to handle escalated/unresolved/complex cases
• Providing support to L1/L2 teams

In response to your job posting for remote desktop support, I am including this letter and my resume for your review.

In my previous role, I was responsible for quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.

Please consider my experience and qualifications for this position:

• Experience with Contact Center technologies Experience with service ticketing/tracking systems
• Experience with service ticketing/tracking systems
• Experience with Knowledge Management systems
• HDI Service Desk Certification
• Experience working in environment where success was gauged by balancing first call resolution, call handle time and, or other specific metrics
• Experience with handheld devices
• Avaya Site Administration/Avaya Communications Manager/WWE Genesys
• Bomgar, native tools within Windows, and Altiris (Symantec)

Please consider me for the remote desktop support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment.

Please consider my qualifications and experience:

• Enjoy challenging troubleshooting situations and pays attention to details
• Self-starter and able to work independently while being part of a decentralized team
• Advanced infrastructure project, operations systems and data analytics knowledge
• Understanding of technology offerings and businesses supported
• Genuine interest in continuous feedback, learning and growth opportunities
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
• First-level support of all inbound calls, generating an Incident for all new issues
• Accurately logging, ticketing, and tracking/owning all incidents

Please consider me for the remote desktop support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.

My experience is an excellent fit for the list of requirements in this job:

• Taking initiative to research questions using available information resources
• Creating/updating KB articles and other documentation
• Responding to escalated service desk tickets pertaining to Modern Management technologies
• Monitoring Teams channels and responding to posts
• Redirecting problems to appropriate resources and following through to resolution
• Experience with Microsoft Intune, Windows Autopilot and System Center Configuration Manager
• Flexibility to work independently with minimal supervision, collaborate on a multi-disciplinary team
• Experience LANDesk/Ivanti and/or SCCM