Senior Desktop Support Cover Letter

I am excited to be applying for the position of senior desktop support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for windows Active Directory and Office 365 user maintenance.

Please consider my experience and qualifications for this position:

• Effectively diagnose and mitigate network connectivity issues
• Deploy new hardware, peripherals (standalone or networked) and software
• Troubleshoot and repair mobile devices (iPhone, iPad)
• Quickly determine user issues and take action to solve problems
• Use operating system tools to mitigate system issues
• Install and configure printers, projectors and other peripherals
• Follow standard processes and documentation
• Should possess both desktop imaging and software packing skills

I submit this application to express my sincere interest in the senior desktop support position.

In the previous role, I was responsible for problem solving leadership based on experience with Active Directory and Azure/Office 365.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience troubleshooting Blackberry and iPhone mobile devices
• Experience managing Active directory for adding users to groups and basic understandings of security preferred
• Desktop support in an office/ corporate environment is strongly preferred
• Assist end users with troubleshooting of network and WiFi related issues
• Work with support contacts to resolve technical problems with the computing equipment and/or software
• Develop documentation and identify inconsistencies/issues with our existing processes
• Identify and own initiatives and projects for improving the IT standards within the department and across the company
• Maintain a high standard of quality for conference room audio visual equipment

I submit this application to express my sincere interest in the senior desktop support position.

In my previous role, I was responsible for system support for windows servers, office 365, active directory, video conference, exchange.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Full spectrum helpdesk support covering all aspects of helpdesk
• Delivering a first class service, focusing on customer satisfaction and responding to internal customer’s needs
• Acting as intermediary (in conjunction with the Helpdesk Team Leader) between the helpdesk and infrastructure/server teams
• Mentoring and providing detailed technical assistance to other/junior members of the helpdesk team
• Participation within the technical team and ensuring a good work ethic
• Solid understanding of mobile computing devices such as iPhones, iPads, Blackberries and Windows Mobile devices
• Expertise in Windows7/10 operating systems and Mac OSX
• Experience supporting an automation effort in a help desk and troubleshooting capacity with all Windows Desktop Operating Systems

In response to your job posting for senior desktop support, I am including this letter and my resume for your review.

In my previous role, I was responsible for level III support for Exchange Online, Skype Online, Office ProPlus, and Active Directory.

Please consider my qualifications and experience:

• Knowledge of Softricity/App-V
• Advanced skill in the use of requisite software (MS Office 365, SAP, SFDC)
• Excellent critical thinking and analytical problem solving skills – able to resolve problems, examine opportunities for process improvements and formulate an implementation approach
• Mac support is an asset
• Experience with BigFix endpoint security and management solutions
• A strong grasp of hardware and network support principles
• TCP/IP, DNS and DHCP knowledge
• Apple, A+, MCP, ACMT certifications Preferred

Please consider me for the senior desktop support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for full mobile phone and active sync support to Corporate Office Senior Executives and their Executive Assistants.

My experience is an excellent fit for the list of requirements in this job:

• Professional certification from Microsoft in network software is considered desirable
• Experience with Inventory systems and asset management
• Experience with Active Directory, account administration, Security Groups, etc
• Demonstrated experience in customer service and/or help desk environment
• Extensive experience in Active Directory and Office 365 account and group management
• Experience troubleshooting and upgrading computers to level of replacing basic components – memory, drives and batteries
• Experience in printer management and configuration
• Experience using systems management tools like Microsoft System Center Configuration Manager (SCCM) or JAMF Casper