Desktop Support Technician Cover Letter

I would like to submit my application for the desktop support technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support to end users on a variety of computer hardware and software issues by identifying, researching and resolving technical issues.

Please consider my qualifications and experience:

• Maintain asset inventory and tracking through Remedy
• Resolve tickets in Service Now
• MCP or Comp TIA A+ Network+
• Systems/Network Administration experience in an NT enterprise environment
• Windows Knowledge - Good working knowledge of Windows features, installation, and troubleshooting
• Internet connectivity Knowledge - Home connectivity/Internet/VPN knowledge
• Contact Center phone system knowledge - Cisco Unified Intelligence Center and Verint preferred
• BS/certification in IT/Computer Science

In response to your job posting for desktop support technician, I am including this letter and my resume for your review.

In the previous role, I was responsible for day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, server and storage infrastructure for over 350 users.

Please consider my qualifications and experience:

• Cisco/Avaya IP phones
• Proactive in recommending improvements to existing procedures
• Familiarity with multiple operating systems, Windows 7, 8.1, 10, iOS, and Android
• Familiarity with device management and imaging software
• Able to manage stress under pressure
• Able to prioritize projects/tasks, deliver quality results on time
• Basic knowledge of troubleshooting Windows operating systems
• Basic knowledge of and troubleshooting MS Office software

I submit this application to express my sincere interest in the desktop support technician position.

Previously, I was responsible for customer service to end users ensuring that they have the appropriate access, hardware or software needed to perform their daily tasks.

Please consider my qualifications and experience:

• Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance strongly encouraged
• Experience with the use of Microsoft System Center endpoint management
• ITIL Training/Certifications
• General knowledge of virtualization and cloud-based concepts (VMware, Hyper-V, Azure)
• Able to handle and prioritize multiple tasks
• Technical Certification in related field
• Provide break/fix services for computers, printers, and associated devices
• Analyze, troubleshoot and repair a wide variety of PC problems related to hardware, software or network anomalies

In response to your job posting for desktop support technician, I am including this letter and my resume for your review.

Previously, I was responsible for support to end users on a variety of issues ranging from hardware, software, network and account management.

Please consider my experience and qualifications for this position:

• Excellent communication skills and top-notch customer service experience
• Active/current TS clearance (SCI eligible)
• Extensive experience using Remedy BMC and SharePoint
• Microsoft Certified Desktop Support Technician certification
• Graduate in computer science or related discipline
• Basic knowledge of TCP/IP and VPN technology
• Basic knowledge of VoIP technology
• Microsoft Active Directory/LAPS

I submit this application to express my sincere interest in the desktop support technician position.

In the previous role, I was responsible for hardware/desktop support through technical support and problem solving assistance to users, including remote users, and field offices.

My experience is an excellent fit for the list of requirements in this job:

• Omeroy is seeking a Desktop Support Technician to work at our wonderful client
• Install, troubleshoot, diagnose and resolve Mac OS X hardware and software issues
• Administer to SaaS applications and troubleshoot issues
• User & Group Active Directory administration
• Microsoft Exchange user, distribution list, and mobile device support
• Manage incidents through our ZenDesk incident request system and respond within our SLA guidelines
• Perform regular system and process audits
• Audio/Visual support for critical Executive Meetings, Earnings Calls and All Hands meetings