Desktop Technician Cover Letter

I would like to submit my application for the desktop technician opening. Please accept this letter and the attached resume.

Previously, I was responsible for timely action and responses on incidents (especially critical incidents) along with technical support, which may include root-cause-analysis, analog and digital circuits work, Mitel and Cisco subject matter consultation, cabling, wireless work, networking, etc.

My experience is an excellent fit for the list of requirements in this job:

• Discretion to determine best course of action for outages and helpdesk tasks
• Basic experience with Printer support and connecting to a network
• Freshman, Sophomore, or Junior IT student preferred
• Knowledge of ServiceNow Asset Management
• Provide troubleshooting for desktops and laptops in a Windows 7 environment
• Install and configure hardware and software for Windows 7 OS
• Knowledge of Encore Swimage Imaging platform
• Familiarity with HP Printers and Ricoh MFD units

I am excited to be applying for the position of desktop technician. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support and technical expertise in networking technology, including hardware, hubs, bridges and routers.

Please consider my qualifications and experience:

• Familiar with and use of desktops, operating systems, business suites, peripheral equipment and system platforms in order to provide first level help desk support to all users
• Direct experience with Windows 7 and 10, Microsoft productivity tools (e.g.Exchange, Office, Sharepoint) and iOS
• Working knowledge of basic computer hardware, including desktop CPU, laptops, printers, phones, handhelds, laser printers
• Excellent team-oriented approach
• Familiarity with refresh procedures
• Well versed in Windows O/S
• PC problem determination / resolution (hardware & software)
• Imaging desktops – Create and manage images

Please consider me for the desktop technician opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for advanced level Local Area Network (LAN), Virtual Local Area Network (VLAN) and networking support to customers, agency representatives and team members.

Please consider my qualifications and experience:

• Strong PC/Desktop Support troubleshooting, knowledge of networking and telecom devices
• Microsoft SCCM for client software and operating system deployment and USMT
• Help Desk background and have worked in a client/user facing environment
• Working knowledge of computer hardware, including desktop CPU, laptops, printers, phones, tablets, laser printers
• IS experience within a multi-facility healthcare organization is preferred
• Maintain confidentiality on all systems
• Prior experience in a fast-paced business environment with responsibility for projects from implementation to maintenance
• Significant experience with computer based and networked hardware and software systems

I would like to submit my application for the desktop technician opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• First line of support for all users regarding computer hardware and software related problems
• Follow processes in accordance with Computer Operations and Information Technology standard operating policies and procedures to provide fast, consistent and reliable customer service
• Reference technical manuals, confer with customers and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Utilizes the call and request event tracking system to record, respond, monitor, and escalate as appropriate and in accordance with service level protocols
• Recognize, identify and recommend changes to existing IT policies and procedures
• Participate in special projects and with other IT groups as directed by management
• Perform all duties of Level 1 as necessary and other duties and responsibilities as assigned
• Provide first level help desk support and resolution for all users regarding computer hardware, software and password related problems

In response to your job posting for desktop technician, I am including this letter and my resume for your review.

In my previous role, I was responsible for first and second level support for networking and application issues; escalate complex problems to the appropriate groups or staff.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Install new / rebuild end user workstations and configure hardware, peripherals, services, and settings, directories in accordance with standards and project /operational requirements
• Experience within a multi-facility healthcare organization is preferred
• Hardware repair and troubleshooting on Dell, Lenovo, or HP machines
• Any active directory knowledge
• Mastery - possession of expertise and skill within a support topic
• Appreciation - an awareness and recognition of the significance, relative importance and basic terminology associated with a specific support topic
• Someone who doesn’t get too comfortable- not picking and choosing tickets
• Successful track record of performance in previous work experiences