Desktop Services Cover Letter

I would like to submit my application for the desktop services opening. Please accept this letter and the attached resume.

Previously, I was responsible for expert level technical assistance and customer service skills, supporting and managing Desktop Support software applications and hardware.

Please consider my qualifications and experience:

• Mac desktop/laptop hardware deployment and troubleshooting experience
• Lookup terminals, AP’s, servers, network switches, MCC chassis, and handheld devices
• And/or repair of desktops, notebooks, printers, and associated peripherals
• Able to lift/carry equipment such as monitors, desktop computers, printers, up to 50 pounds for short distances
• Instructs customers in the operation and maintenance of the system Field Services Desktop Support Analyst- San Antonio, TX
• Network comprehension and troubleshooting skills (TCP/IP, DHCP, DNS)
• Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area
• Good attitude and responsive behavior

Please consider me for the desktop services opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for desktop support to staff at HQ office including setting up equipment, troubleshooting, upgrading and replacing equipment and software for both Mac and PC users.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Learn and support desktop imaging
• Learn and support basic desktop scripting
• Advanced knowledge of Microsoft Windows operating systems and Microsoft Office products
• Strong workstation and problem solving skills
• Knowledge of Windows Operation Systems for workstations
• Knowledge of Cisco IP Telephony
• Understanding of IT infrastructure and how different components interact
• Resourceful, customer focused, team player, and reliable strong initiative and self-motivated

I would like to submit my application for the desktop services opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for installation support and services to setup, installation, moves, adds, and changes for PC hardware and software.

Please consider my qualifications and experience:

• High school diploma or GED and technical training
• Proficient in current Windows operating system, Active Directory, Lotus Notes, PCOMM, TCP/IP, LAN/WAN, Microsoft Office, TSO, VPS and Netview
• Good interpersonal skills and strong follow-up with users
• Be able to successfully demonstrate steps taken to improve team’s engagement with the business within current role
• Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, OPAS v2/v3
• Strong knowledge and support of Microsoft application
• Experience with Microsoft Office, Google Apps
• Experience with both Mac and Windows environment

I submit this application to express my sincere interest in the desktop services position.

In the previous role, I was responsible for technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals.

Please consider my qualifications and experience:

• Change Agent who embraces and promotes positive change
• VDI administration and support experience
• Proficient knowledge of Active Directory, Microsoft Office Products, Windows 7, Windows 10, Microsoft OSX
• Learn and provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk
• Monitors and responds quickly and effectively to requests received through the IT helpdesk
• Learn and Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitors Service Desk for tickets assigned to the queue and process first-in-first out based on priority
• Learn and maintains inventory of all equipment, software and software licenses

In response to your job posting for desktop services, I am including this letter and my resume for your review.

In my previous role, I was responsible for 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).

Please consider my qualifications and experience:

• Good working knowledge of Microsoft Windows (7 – current)
• Good working knowledge of Apple OSX (10.8 - current)
• Good working knowledge of iOS and Android mobile operating systems and devices
• Good working knowledge of PC and Apple Hardware
• Basic understanding of telecomm and connectivity options
• Good working knowledge of imaging technologies and virtual machines
• Good working knowledge of Networking technologies to support desktop computing
• Good working knowledge of client applications, including email and MS Office Suite