Desktop Analyst Cover Letter

Please consider me for the desktop analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for windows and macOS application packaging and deployment, using large scale system management tools (eg SCCM, Absolute Manage).

Please consider my qualifications and experience:

• IT Mobility team
• Store Systems
• End users across all corporate locations
• Vendors and Affiliates
• Working knowledge of Windows O/S desktop environments, specifically windows 7
• Should be self-motivated, flexible, and eager to constantly learn/expand skill set
• ITIL, A+, N+ and MSCE Certifications are considered assets
• A+ CompTia Computer Certification

In response to your job posting for desktop analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for subject matter expertise and escalated operational support for resolving incidents involving enterprise endpoint services including hardware, operating systems, applications and clients.

My experience is an excellent fit for the list of requirements in this job:

• Configure VPN and some applications prior for deployment of system
• Support Sales Onboarding training monthly, in support of technical support / training of resources
• Excellent communication skills, this resource will be the face of NTTData while in the field
• Administration of various applications and desktop / server accounts
• Embrace change in a dynamic IT environment
• Experience supporting Windows 7/Windows 10
• Previous experience creating technical documentation
• Experience with various phases of the SDLC

I am excited to be applying for the position of desktop analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for end-user support for various general technologies, including hardware, printing, networking, applications, and operating systems.

My experience is an excellent fit for the list of requirements in this job:

• HP/Dell Hardware certification
• Kronos Clock experience
• Proficiency with using Windows XP, Windows 7, Windows 10, Mac OSX, and Windows Mobile operating systems
• Strong skills with Microsoft desktop products, MS Office Suite, systems support, installation and configuration of hardware, OS and software at the desktop level including capacity management, performance, backup and recovery, security, and troubleshooting
• Excellent troubleshooter across any platform
• Quick learner and has good memory retention
• Practical problem analysis/ problem-solving and strategic thinking skills
• Highly self-motivated, pro-active nature and a passion for over-delivering while still meeting requirements

I am excited to be applying for the position of desktop analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for data element naming consistent with standards and conventions and ensures that data dictionaries are maintained across multiple computing environments (e.g., host based, client server, distributed systems).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience deploying and supporting operating systems including Windows (version 7 and newer), Apple, and Linux (Ubuntu, CentOS, RHEL) in an enterprise environment
• Background supporting user requests related to user account rights & permissions, new account creation, and directory maintenance
• Enterprise network printing knowledge in areas such as high volume scan to email and finishing unit functionality
• User and site relocations including office or full site moves
• Hard worker, willing to take instructions and work with other team members
• Background supporting user requests related to user account rights & permissions, new account creation, directory maintenance
• Enterprise network printing knowledge in areas such as high volume scan to email and finishg unitl functionality
• In-depth Knowledge of MS Office suite products

I submit this application to express my sincere interest in the desktop analyst position.

In my previous role, I was responsible for 2nd level support for systems, applications, hardware, and other client incidents and requests by investigating problems and taking corrective actions.

Please consider my qualifications and experience:

• Demonstrable technical knowledge of network and PC hardware, including Windows 7 and Windows 10
• Solid experience of providing high quality 2nd line support to a large user base (10,000 users upwards) within an ITIL-aligned IT environment using IT Service Management tools and supporting systems
• Working knowledge of major software packages used by company, setup/configuration, and missions of each
• Working knowledge of current network topology, TCP/IP, office applications, printing processes, and advanced troubleshooting of desktop operating systems
• Able to troubleshoot issues with servers, desktops, printers, and networks
• Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management
• O365 Product Suite
• ITIL Processes and Procedures