Desktop Engineer Cover Letter

Please consider me for the desktop engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for oversight for the deployment of applications and software updates, Windows 10 Servicing and Office 365 updates.

Please consider my qualifications and experience:

• Hardware & Software Certifications in current technologies desirable – Microsoft, Lenovo, HP, Apple
• Windows or Mac programming experience
• Active Directory Group Policy and Security management
• MDT imaging
• CScript and PowerShell scripting
• Experience of supporting mobile devices is preferred
• Experience with Mac and Linux OS is preferable
• Take on and resolve complex calls or tasks the other technicians could not resolve

In response to your job posting for desktop engineer, I am including this letter and my resume for your review.

In the previous role, I was responsible for onsite and telephone support to customers and perform call triage/escalate calls appropriately Strong knowledge of Windows desktop operating systems and software.

Please consider my experience and qualifications for this position:

• Strong understanding of centralized configuration methods and tools including A.D
• In-depth, hands-on knowledge of and experience with of Active Directory deployments
• Atlassian application stack (Jira, Confluence)
• Test case management systems (TestRail, TestLink)
• Advanced knowledge of Microsoft and Mac Operating Systems and Applications
• Understanding of and experience with VMWare V-Sphere and Virtual Machines
• Solid knowledge of desktop imaging and Deployment tools
• Experience configuring and deploying cloud based enterprise productivity suites such as Microsoft Office 365 or G-Suite

I would like to submit my application for the desktop engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for support to Service Delivery Teams for Windows 10 operating system and software installations and upgrades using SCCM.

My experience is an excellent fit for the list of requirements in this job:

• Objective-C/ Cocoa Touch
• Conversant with common PC applications such as Microsoft Office Suite, Adobe suite, Lync conferencing
• Posses relevant IT skill sets in hardware and software troubleshooting, able to identify key computer components
• Able to support Window OS, Microsoft Office suite, Anti-virus software
• Possess good interpersonal skills and has a positive mindset in learning and adapting to diverse customers' environment
• Ideally has experience working in a Windows 10 Environment but at least have experience exploring Windows 10 Enterprise (pilot, proof of concept)
• The opportunity to have on-going opportunities to work with and on new technologies
• Develop and update processes and procedures related to desktop management and administration

I submit this application to express my sincere interest in the desktop engineer position.

Previously, I was responsible for support for maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment.

Please consider my qualifications and experience:

• Coordinate updates to images with desktop support teams and change management organization
• Ensure all work is supported by appropriate documentation (incident, problem, service request or project tickets)
• Ensure proper solutions and knowledge management best practices are followed, and integrate Continual Service Improvement processes to continually refine and improve image management
• Facilitate the implementation of ITIL standards
• Utilizing Wise Package Studio and SCCM to Develop, UAT validation deployment and Production deployment of upgrade /frequent security update /hotfixes to applications
• Experience managing technology integration initiatives
• Experience supporting and ultimately managing root cause analysis via an overarching problem management methodology
• Experience developing processes and procedures necessary to run a medium to large scale virtual desktop environment

I submit this application to express my sincere interest in the desktop engineer position.

Previously, I was responsible for technical expertise in evaluating new required applications and modifies desktops as required based on software requirements operating systems, operating models, etc.

Please consider my experience and qualifications for this position:

• Competent understanding of TCP/IP networking for LAN and WAN
• Experience with Microsoft SCCM, SAV & supporting AD and group policies
• Able to work effectively under deadlines in a fast-paced, changing environment
• Working with IT leadership to establish priorities and best-practices
• Establish and maintain desktop computing standards across the enterprise, to include the build and software deployment process for all platforms
• Manage the end user computing environment, using enterprise tools, systems and/or scripts
• Develop and present IT patterns and strategies to IT leadership based on anticipating business driven needs and historical performance and configuration information
• Troubleshoot and resolve technical issues that should arise