Remote Support Cover Letter

Please consider me for the remote support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for on-site and remote desktop support for problems with workstations, laptops, printers, telephones and other peripheral devices such iPhones and other smartphone devices.

Please consider my qualifications and experience:

• Technical experience (QA, documentation, elaborate board games)
• Knowledge of banking or online payment systems
• Experience supporting web apps
• Track record as a technical specialist or a field engineer in our industry or equivalent
• Successful engagement with customers
• Excellent verbal and written communication skills in English and Swedish
• Good experience in use of analytical tools and software
• Understanding of Networking fundamentals, Windows Operating System and related desktop technologies, Server support within Windows (and virtualization technologies) and workstation hardware

I would like to submit my application for the remote support opening. Please accept this letter and the attached resume.

Previously, I was responsible for excellent technical knowledge of desktops, laptops, printers and mobile computing devices (smart phones, tablets, etc.).

Please consider my experience and qualifications for this position:

• Fluent in the use of Microsoft Office products
• Passler PRTG Networking Monitoring
• Proven work experience as a Desktop Support Engineer, Technical Support Technician or similar role
• Network experience- such as Routing, TCP/IP, DNS
• Hands-on experience with Windows/Linux/environments
• Experience working with Android, and Apple devices
• Knowledge of network security practices
• Able to work independently and troubleshoot technical issues

I would like to submit my application for the remote support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for site wide support for computing devices (desktops, laptops, handheld devices, printers, etc.) and associated software at all FERC locations during Standard Business Hours.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Advanced knowledge of Managed Services ticketing systems, PSA tools, and RMM tools, specifically ConnectWise and N-able
• Windows servers, Active Directory, VMware, Hyper-V, Microsoft Exchange/Office 365
• DNS (Internal and Internet), DHCP, Group Policy and PowerShell Scripting
• Information security, firewalls, data restore/migration, virus remediation
• Cloud computing – Office 365, Azure
• Backup applications (Veeam, AppAssure/Rapid Recovery (Quest))
• Email and spam filtering services (Mimecast, Barracuda, McAfee SaaS)
• DNS, DHCP, and TCP/IP

Please consider me for the remote support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for end user computing devices (PCs, laptops, printers, cell phones, and tablets).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience providing end user computer support with focus in desktop software, communication protocols, desktop hardware (PCs, printers, scanners, modems)
• Strong experience supporting Microsoft Outlook, VPN Technologies, SCCM (deployment tool)
• Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise
• Graphics and / or application support experience
• Windows Server family operating system
• A quiet, distraction free work environment
• Standard landline phone or a cable/digital phone provider that our systems support
• Next Generation Sequencing Application knowledge, Ion Torrent preferably

I am excited to be applying for the position of remote support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for onsite and remote support of laptops, pc’s, printers, mobile devices and other computing equipment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Present solutions to issues in a manner that will be understood by the end user
• Technical Skills – Has solid experience developing in C# .NET and javascript
• Knowledge of the company's financial management processes
• Strong Ambulatory with Department (DEP) Orders, Procedures Charge (EAP), device mapping
• Lab Error queue experience
• Related customer support experience
• CSC Utilization
• Basic experience in Appliance and CE product diagnostics and repair