Implementation Analyst Resume Samples

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M Ratke

Margarete

Ratke

544 Roberts Viaduct

Boston

+1 (555) 859 8658

544 Roberts Viaduct

Boston

Phone

p +1 (555) 859 8658

Experience Experience

Houston, TX

Implementation Analyst

Houston, TX

Deckow, Robel and Considine

Houston, TX

Implementation Analyst

Assisting in preparing and delivering client end user training – including supporting materials, etc
Troubleshooting, supporting, and augmenting existing client solutions
Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing
Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence
Engaging with / supporting other key Tax & Accounting / ONESOURCE teams and partner organisations
Reporting, monitoring request hours and costs vs SLA’s. Making management aware of overages
Assisting with (pre-)sales activities – e.g. software demonstrations, assessing / scoping new prospects, etc

Chicago, IL

IT Business Implementation Analyst

Chicago, IL

Connelly Group

Chicago, IL

IT Business Implementation Analyst

Partnering with GIT leadership team to ensure GIT strategy for our imperatives and managing the incoming work through the governance cycle
Tracking and reporting on Corrective action status
Detail oriented
Work with the Service Level Management and Service Catalog functions to determine key service drivers, Service KPIs, benchmarks/target, and structure of the service
Work with operational teams to drive the development of Root Cause Corrective Action plans as assigned and per GIT process. This includes scheduling and driving postmortem meetings
Audit order and provisioning systems to ensure proper fulfillment of provisioning requests
Raise bugs and work with different technical teams in analyzing and following up on the issues

present

Houston, TX

Senior Implementation Analyst

Houston, TX

Stracke, McClure and Bernhard

present

Houston, TX

Senior Implementation Analyst

present

Create, update and enhance internal support documents to assist internal and external stakeholders
Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
Identify and implement process and procedural improvements as approved by manager
Coordinate external provider relationships to ensure accurate and effective services integration, e.g. COLA providers
Develops, coordinates, and executes project plans, task schedules and resource activities to ensure on-time and effective project delivery
Will operate within the context of established goals and objectives which are visible to Visa and client's management
Proactively identify and manage operational process improvements to increase service quality, efficiency, and/or business relationships

Education Education

Bachelor’s Degree in Computer Science

University of Arizona

Bachelor’s Degree in Computer Science

Skills Skills

Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date
Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
Knowledge of business methods and practices in the financial services industry is highly desirable
Strong organizational and interpersonal skills with good follow-up skills and attention to detail
Ability to learn and utilize new procedures and processes quickly
Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented
Excellent customer-facing communication skills (written and oral). Comfortable presenting in front of senior audiences
Strong interpersonal and communication skills with demonstrated ability to assist in facilitating projects
Ability to produce professionally written implementation documentation
Demonstrated ability to quickly analyze and troubleshoot issues

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15 Implementation Analyst resume templates

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Implementation Analyst Resume Examples & Samples

Works with external customers to learn their environments, constraints, goals and objectives - and provide product and Technology guidance to meet those needs
Completes test/certification projects with external entities to insure that software integration with Chase Paymentech
Products and services are functional and meet the CPS standards for feature set, connectivity, industry regulations and standards
Participates in all phases of assigned projects with minimal supervision, adhering to published corporate standards
Acts as a relationship manager and technology consultant to the external development community customer base providing expertise on Chase Paymentech products, industry guidelines, mandates and best practices
Analyzes assigned customer environments and advise on solutions based on needs, systems and infrastructure
Exercise independent judgment in methods, techniques and evaluation of criteria for presenting primary and alternative technical solutions for specific client environments
Maintains a thorough knowledge of all products and their technical specs, including card brand regulations and requirements, industry compliance requirements
Participates in and contributes to Company project teams focusing on new product development, enhancement of existing systems; recommends solutions for certification and documentation process improvements
Configures test environments for all certification projects, thoroughly analyzes data transmitted in to the certification host, produces results back to the integrator and manages the iterative process of results/fixes with integrator
Bachelor's degree in Computer Science/Information Systems, Network/Data Communications, Business or related and
A minimum of 5 years work experience preferred
Minimum 3+ years protocol experience (TCP/IP, FTP, S-FTP, HTTPS, XML, SOAP, etc)
Minimum 2+ years Customer Facing/Customer Service experience
Experience in the POS industry, Stratus and Tandem operating systems/applications a strong plus
Knowledge of computer hardware, operating systems, connectivity concepts and the application layer
Quality Assurance experience would be helpful
Experience with Windows applications, MS Office suite, SharePoint

Cib-implementation Analyst Resume Examples & Samples

Review and analyze audit and workflow reports to ensure requests are progressing within standard SLAs
Review team’s portfolio of Client implementations to ensure aged items are escalated timely
Conduct regular review sessions to ensure focus on continuous improvement
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies
Graduate of any Business course
Operations/Implementations experience preferred
Cash Management and Treasury Services experience/knowledge preferred
Strong verbal, written, and interpersonal communication skills
Ability to adapt to a changing environment including changes or adjustments to work schedule
Strong organizational and decision-making skills
Ability to work on multiple applications while working under minimal supervision
Exhibit ability to work effectively in a team environment
Proficient in various desktop and internet based applications
Proficient in MS Office Tools: Outlook, Excel and Word

Implementation Analyst Resume Examples & Samples

Minimum 3 years protocol experience (TCP/IP, FTP, S-FTP, HTTPS, XML, SOAP, etc)
Minimum 2 years experience managing external relationships
Minimum 1 year experience in network topologies (MPLS, VPN, Internet transport)
Minimum 2 years Customer Facing/Customer Service experience
Minimum 1 year experience diagnosing issues in applications, data messages, network connectivity

Global Payroll Implementation Analyst Resume Examples & Samples

4 Year college degree
Hands on experience in running complex payrolls
Proficient in Spanish business language

Sec Processing Rep-implementation Analyst Resume Examples & Samples

Account opening, maintenance and documentation support
Work closely with our business partners; implementation project managers, client sales managers, client executives, network & product management
Provide comprehensive support in the areas outlined below
Respond to requests for new accounts and for routine maintenance with regards to safekeeping accounts, cash accounts, depots, autofx, electronic banking entitlements and messaging
Respond to requests for new client documentation packs and for routine maintenance with regards to documentation distribution, tracking, lodgement and country liaison
To provide timely and accurate information / confirmations to business partners and clients using the systems of the bank such as Flexcube, Secore and CRM
To track the progress of all requests and to follow up as required
Assist in the answering of ad hoc queries
Incremental account opening and documentation support
In addition to the above, for incremental account openings (new accounts for existing clients)
Liaise with the implementation manager / client executive to complete the country account opening documentation process, pre-populating the documents for specified clients
Assist with the tracking of tax documentation for incremental account openings
Check that fee schedules are in place to cover incremental account openings
Prepare settlement details in a standard format and send to the implementation manager / client executive
Assist with the validation, distribution and lodgements of updated customer documentation (revised signature lists, MIFT agreements, name changes, etc.)
Identify opportunities for improvements to the account opening / maintenance process and work to ensure they are implemented
Participate/lead various internal ad hoc projects relating to account opening
Client projects (e.g. fund manager appointments, account reorganisations andnew fund launches)
To participate in client projects as required with implementation managers / product managers / relationship managers / account managers department coordination / communication
To act as a single point of contact for business partners for all account opening, maintenance and country documentation matters
To take the initiative to acquire / expand knowledge of the Global Transaction services business
To take on miscellaneous duties and tasks on behalf of the team as advised by the manager
Experience gained within a financial services environment, preferably within a global custody business
Time management and prioritization
Project management type skills (able to track tasks over an extended timeframe)
Willingness to acquire / expand knowledge of the Citi Transaction Services business and local market requirements
Highly proficient with Microsoft Office products (Excel andWord)

Middle Office Implementation Analyst Resume Examples & Samples

Minimum 1 year experience in institutions linked to capital markets
Good team playership
Experience in projects - advantageous
Computer skills; MS Office environment knowledge (very good knowledge of Excel), VBA knowledge - advantageous
Ability to work as part of the team
Very good work organization; punctuality and timeliness
Ability to work in stressful environment
Ability to focus on details when performing the tasks and the ability to handle repetitive tasks under tight deadlines

Workday Implementation Analyst Resume Examples & Samples

3+ years of business process reengineering experience or similar work
Strong business analyst experience is a MUST. This includes a demonstrated full range of businessanalyst activities (requirements gathering, fit-gap analysis, testing, documentation, etc.)
Experience working on large-scale projects, with strong references
Understanding of the Workday project methodology is a strong plus
At least 2 past Workday implementation experience as business analyst
Prior PeopleSoft HCM conversion experience a big plus
Demonstrated competency in documenting solutions for both technical and functional audiences
Experience with testing, including definition and execution of test plans and scenarios
Reviews, analyzes, and evaluates business systems and user needs/requirements
Document current and future state of HR/Payroll and Finance processes
Participate as a team member to achieve successful business process reengineering
Work independently with great team spirit
Take full ownership of and accountability for assigned tasks
Communicate appropriately with varying levels of stakeholders, internal staff, and external staff
Communicate status accurately to management and teams
Work with internal teams and with Workday implementation partner to properly configure Workday HCM
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Production Implementation Analyst Resume Examples & Samples

3 – 5 years experience in Process Management or Customer Service Support Management
Strong prioritization and organizational skills
Results driven, with a commitment to continuous process improvement and quality
Proficient in Microsoft Office, including Visio
User Acceptance Testing experience a plus
Micro-Strategy, SAS and SQL familiarity a plus
Available to work non-traditional hours as needed for testing and post implementation review

Implementation Analyst Resume Examples & Samples

Work with the Senior Manager/Product Manager in contributing towards Core Products AOP planning and budget process gaining agreement and buy-in from stakeholders to sales targets and product initiatives / projects and marketing campaigns
At least 3 years of commercial banking experience,
Some knowledge of marketing, credit & risk policy and Regulated sales environment
Good analytical and project management skills
Good interpersonal skills and good team skills
Graduate degree in a relevant discipline preferred
Preferably experience in a product management role

Gist Implementation Analyst Resume Examples & Samples

Excellent interpersonal skills and a correct team player
Excellent communication and influencing skills (verbal and written)
Excellent Project Management
Confidence in dealing with senior management and being able to communicate well and gain senior confidence
Very efficient Project Management knowledge
Very good understanding of Business analysis, and of testing techniques, methods and principles
Ability to gather and assimilate information in a short period of time
Able to manage matrix reporting
Ability to manage relationships and expectations of the business users and work with staff at all levels
Ability to formulate ‘Best Practice’ solution approach to resolving customer requirements
Ability to weigh trade-offs between cost, time, complexity, and ease-of-use
Ability to identify scope expansion and manage expectations accordingly and Develop and manage expectations of Stakeholders in terms of functionality and delivery times for solutions
Ability to clearly articulate assumptions under which plans and estimates are given
Ability to listen actively, critically analysis and penetrate to the real issues
Min 5 years of experience in corporate and investment banking Operations, with a very good knowledge of the transaction banking Operations business
Experience in working with Flexcube either in Operations environment or Technology environment
Min 5 years project management experience, with a strong awareness of the importance to delivery against customer/market commitments

Implementation Analyst Resume Examples & Samples

1- 3 years of commercial or retail banking experience,
Some knowledge of HSBC products and systems is an asset
Graduate degree in a relevant discipline is an asset

Senior Implementation Analyst Resume Examples & Samples

Works with external customers to learn their environments, constraints, goals and objectives - and provide product and technology guidance to meet those needs
Completes test/certification projects with external entities to insure that software integration with Chase Paymentech products and services are functional and meet the CPS standards for feature set, connectivity, industry regulations and standards
Interacts with Sales, Product Management, Relationship Management, Technical Consulting, Network Services, Operations, Development and Project Management. Interacts with external customer resources to assist with the successful delivery of the Integrator's solution to the market
Analyzes assigned customer environments and advise on solutions based on needs, systems and infrastructure. Exercise independent judgment in methods, techniques and evaluation of criteria for presenting primary and alternative technical solutions for specific client environments
Maintains all certification documentation to standards in creation and adherence; participate and contribute to ongoing maintenance of all product documentation as assigned. Adheres to company standards on all assigned projects for certification process, test environment set-up, communication (internal and external)
Bachelor's degree in Computer Science/Information Systems, Network/Data Communications, Business or related and a minimum of 5 years work experience preferred
Minimum 2+ years experience managing external relationships
Minimum 1+ year experience in network topologies (MPLS, VPN, Internet transport)
Minimum 1+ year experience diagnosing issues in applications, data messages, network connectivity
Strong communication and organizational abilities

Implementation Analyst Resume Examples & Samples

Develop end-to-end business requirements for automated and centralized stress testing platform
Develop functional requirements for automated and centralized platform
Manage comprehensive roadmap and track progress of development and implementation efforts relative to plan
Document key decisions and maintain minutes where appropriate
Develop comprehensive test plans
Track testing issues and manage defect cycle
Test end-to-end solution
Develop procedural documentation and controls
Support development of change management and training strategy
Must be willing to work out of an office in Norwalk, CT or New York City
Legal authorization to work in the U.S. is required
Bachelor's Degree in Finance or Risk Management
Master's degree or equivalent certification
Financial Management Program (FMP) grad or Corporate Audit Staff (CAS) grad
Ability to identify and analyze complex issues, develop appropriate action plans and deliver the results timely
Ability to develop strong cross-functional working relationships

Web Analytics Implementation Analyst Resume Examples & Samples

Minimum years of experience: 2-3 years proven success in a web analytics role
Demonstrated success implementing Adobe Site Catalyst, Webtrends, Google Analytics or IBM Digital Analytics Javascript tags
Experience writing Javascript and creating Regular Expressions (Regex)
Must be extremely detail oriented, with excellent organization skills and extensive attention to detail and accuracy
Should be resourceful, work well under pressure, flexible, adaptable, able to keep up in a fast-paced environment
Advanced skills in Excel
Experience in web analytics supporting an e-commerce or financial services web site
Experience with analytics tag management systems (Ensighten, Tealium, Tagman, Google Analytics Tag Manager, IBM Digital Data Exchange
Experience in healthcare and/or wellness

Senior Implementation Analyst Resume Examples & Samples

Provide implementation project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
Report customer project accomplishments and deliverables to management
Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills
Build and enhance positive working relationships with key Visa client institutions, and internal stakeholders
Travel requirement: Approx. 2-3% between Denver and Canada
Typically requires a minimum of 8+ years’ experience in a customer support role in software, financial or information services
Solid experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)

Implementation Analyst Resume Examples & Samples

Assess operational opportunities to increase service quality or efficiency
This position requires periodic non-typical work hours including weekends and evenings in support of Implementation production installations and post production validation activities
Typically requires a minimum of 3-5 years experience in a customer support role in software, financial or information services
Excellent time management, organization, and planning skills are essential
Ability to synthesize technical information and apply to business solutions

Senior Implementation Analyst, Dps Resume Examples & Samples

Provide implementations project management for new customers converting from competing processors to the Visa DPS platform
Serve as implementation project manager for complex assignments where significant initiative and judgment are required
Operate within the context of established goals and objectives which are visible to Visa and client’s management
Act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations
Develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports
Track and manage all internal and external issues to resolution
Able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies
Work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines
Apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments
Plan and conduct member meetings and conference calls
Support multiple different project scenarios concurrently
5 to 7 years experience in electronic funds transfer (EFT), retail banking, or card issuance is required
5 to 7 years project management experience is required
Must be able to handle multiple priorities at once and re-prioritize tasks with minimal involvement from management
Ability to comprehend technical information and apply it to the job
Travel may be required ( about 10%)

Program Implementation Analyst Resume Examples & Samples

A bachelor's degree or equivalent training in human resources, organizational development, or learning and development related field
Strong experience with talent management principles and methods, including designing and implementing new processes and tools, preferably related to talent management programs
Demonstrated experience in participating in virtual, cross-functional project teams
Certifications associated with database management or project management
Ability to create and maintain processes, policies, and procedures
Excellent analytical, critical thinking and technical skills
Comfort with ambiguity, changing business requirements, and shifting roles from project manager/team lead to team member
Ability to perform trend analysis and create executive summaries and reports
Ability to negotiate successfully with various subject matter experts and clients to resolve problems
Ability to communicate effectively; includes the ability to present information, ideas and arguments in ways that facilitate understanding
Strong drive to achieve results; takes accountability
Ability to solve problems and make decisions independently
Success at cultivating and maintaining interpersonal relationships and collaboration
Ability to effectively influence and interact with HR partners, leaders and business units
Ability to work with minimal supervision and to adhere/respond to established time frames and schedules
Strong MS Office skills (Word, Excel, PowerPoint, Outlook)
Ability to perform multiple tasks simultaneously in a fast paced, team environment
Ability to work with off-site management effectively

Economics Data Implementation Analyst Resume Examples & Samples

Creative
Flexible
Bachelors Degree in Economics or equivalent work experience
3-5 years of SQL for querying and managing databases
3-5 years of experience with data extraction and manipulation through Python, JSON, and WebAPIs
Working knowledge of Economic concepts and practices
Masters Degree in Economics
Thorough understanding of key Economic sources and data-sets

Implementation Analyst Resume Examples & Samples

Provide project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
Report customer project accomplishments and deliverables to management on weekly or monthly basis
Represent customer system and processing requirements to internal Visa organizations
Coordinate internal resources to ensure delivery on commitments
3-5 years of experience in project management or customer support role in software, financial or information services
Working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a plus
Ability to synthesize and translate technical information and apply to business solutions
Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective team
Able to effectively prioritize and multi-task under tight deadlines
Must be able to work on Singapore Public Holidays
This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post production validation

Implementation Analyst Resume Examples & Samples

Plan, manage and implement Clients’ projects in a timely manner and ensure that implementation activities are performed to Visa standards and Client satisfaction. Manage external Customers’ expectations within a constantly changing environment and liaise with the relevant Visa departments
Provide consultancy and training to Clients and Visa internal teams on all aspects of the implementation process and relevant key technical areas in order to facilitate an efficient implementation
Follow documented procedures and processes, reporting errors and gaps in documentation and suggesting improvements
Support the Visa Business Development team and provide the appropriate parties with regular status reports on project progress
Ensure that all project related activities and fees are accurately logged and adhered to as per the fee policy
Assist in the introduction of new services and business enhancements. Play an active role in the definition of procedure and processes to enable new services to become standard services managed through the Implementation Management team
Ensure operational support is provided to Clients in Sub Saharan Africa. The role holder is expected to be able to respond to queries on a broad range of topics including Operating Regulations, settlement, VisaNet systems, testing requirements, as well as being able to discuss project lead times and explain project states in detail
Understand and contribute to the CSI Team’s overall objectives and goals. Provide proactive input in all areas of developmental activities, highlighting potential problems or resource issues
Actively contribute to the effectiveness of the team by supporting and cooperating with colleagues and providing cover during periods of absence
Bachelor degree level of a related field (preferably Computer Science or IT related degree)
Good knowledge of Business Information Systems (IT systems) and/or banking operations, and payment technology schemes is essential
5+ years’ experience in a technical role in the Payments technology industry (e.g Business Analyst, Project Manager, Systems Analyst, Implementation Consultant)
Candidate must have the ability to travel
Good knowledge of Visa systems and products
Exposure to the Sub Saharan African Market
Excellent time management skills and ability to achieve goals with minimal management guidance
Demonstrated experience in a financial institution, global, matrix-organisation

Implementation Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science, Information Technology or equivalent work experience
A minimum of 3-5 years’ experience in project management/customer support role in software, financial or information services
Engaging interpersonal skills and excellent communication skills

Senior Implementation Analyst, Prepaid Resume Examples & Samples

Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives
Bachelor’s degree or equivalent experience. Requires a minimum of 8+ years’ experience in a customer support role in software, financial or information services
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)

Senior Implementation Analyst Resume Examples & Samples

Lead project management of implementations for Visa client institutions and processors in assigned region to ensure client expectations are exceeded
This role requires some off-schedule work, evenings and weekends, in support of production installs, problem resolution, and project management activities
Bachelor's degree or equivalent experience. Requires a minimum of 8+ years' experience in a customer support role in financial services, payment card, software, or information services

Financial System Standardization & Implementation Analyst Resume Examples & Samples

Execute UAT test scripts and raise defects accordingly
Generate reports and data extracts and perform various types reconciliations
Investigate and analyze data and process issues
Work closely with Technology support to address and resolve defects and issues
Work closely with end-users testing functionality and address any issues and concerns they may have
Collate and produce testing metrics and status updates for users and stakeholders
Work with project leads from the business in planning and preparing for upcoming test cycles including creation of testing strategy and plan
Implement systems setups and run system processes
Participate and own specific tasks and milestones in the definition phase of the project including
Prior experience with large scale project implementations and process improvement initiatives
Experienced in integration of projects as well as advanced skill in project management
Full understanding of Project Management techniques, methodologies, and processes
Deep understanding of FRO functions and taxonomies
Knowledge of risk and controls within FRO processes

Implementation Analyst Resume Examples & Samples

Must be able to work on Singapore Public Holidays, if required and at hours to support clients in designated country of support
This position requires occasional off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post production validation
The candidate is required to support the Japanese market hence the ability to read and write Japanese confidently is essential
Self starter with a demonstrated ability to work collaboratively to achieve results as part of an effective team
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc
A minimum of 3-5 years’ experience in customer support / project management role in software, financial or information services

Implementation Analyst Resume Examples & Samples

EDUCATION
Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst, customer support role in software or financial services
KNOWLEDGE / EXPERIENCE
Working knowledge of Visa’s payment processing systems including message routing, authorization, clearing & settlement and client connectivity a pl
SKILLS / ABILITIES
Candidate is required to support the Asia market hence the ability to speak/write Chinese or Japanese is an added advantage

Implementation Analyst Resume Examples & Samples

Lead project management of implementations for Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact
Report client project accomplishments and deliverables to management monthly
Support biannual business enhancements and all Visa mandates
This position requires off-schedule work hours including evenings and weekends in support of project activities as needed

Data Lead, Implementation Analyst Resume Examples & Samples

Responsible for integrated TIAA-CREF product and service implementations, client data management, client file interface establishment and testing as well as consulting with client benefit and IT leadership on new business process and best practices during the Implementation process
Collaborates with Sales, Marketing, Technology production and development teams, Compliance and Administration stakeholders to facilitate the implementation process
Systems analysis, data and user experience testing
Payroll processing knowledge (PeopleSoft, Banner, etc.)
Ability to balance multiple demands and competing priorities

Implementation Analyst Resume Examples & Samples

Active assistance to the business in Discovery Review Documentation provided by country
Participate in the design phase of the project including
Understanding of financial systems and Operations or Financial Reporting and Adjustments or Relation to management reporting & allocation or Complete understanding of monthly accounting functions within FRO
At least 2 years Operations/Financial Reporting and Adjustment /Management Reporting/Regulatory reporting/Accounting experience (any one); at least 1 finance implementation project to completion or participation in such a project is an added advantage
Able to work effectively and efficiently towards goals in a complex and diverse environment with multiple changing demands
Would be required to have a complete understanding of Operations & Reporting functions
Critical Thinking & Problem-Solving Assists in development of innovations and solutions where precedents and procedures may not exist
Works cross-functionally to solve problems and assists in implementation of changes
Analyzes options and can identify potential solutions
Works with management to resolve more complex problem

Senior Implementation Analyst Resume Examples & Samples

Provide implementation configuration support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded
Ability to demonstrate subject matter expert knowledge in implementations from a technical and/or operational perspective, and be accountable for Client satisfaction
Manage routine and non-routine, complex processing and change requests, as well as support customer initiatives
Review and approve card program changes and trend opportunities for department development
Act as lead for various initiatives – both internal and external – using best practices and technical/analytical skills
Build and enhance positive working relationships with Visa client institutions, processors and internal stakeholders
Provide training to internal or cross-functional teams and external clients, if required
Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction
Bachelor’s degree in Computer Science, Information Technology, or a minimum of 5-7 years’ equivalent work experience in a customer support roles in software, financial or information services. 3-5 years of direct Visa experience is preferred

NAM Full Suite Implementation Analyst Resume Examples & Samples

Participate and own specific tasks and milestones in the definition phase of the project including
At least 3 years FRO or related experience, with at least 1 finance implementation project supported to completion
Knowledge of principles, practices and theories of Financial Processes
Knowledge of risk and controls within FRO processes
Pro-active in developing and implementing processes that significantly mitigate risk

Rohq-fro-asia Full Suite Implementation Analyst Resume Examples & Samples

Participate in the definition phase of the project including
Complete understanding of financial system Operations functions
At least 3 years Operations experience, with at least 1 finance implementation project to completion
Knowledge of risk and controls within Operations processes
Knowledge of project methodologies
Knowledge of external trends and best practices

Cib-implementation Analyst Resume Examples & Samples

Participate in the development of goals and execution of departmental strategies
Provide supervision, management, and coaching to ensure "best in class" levels of service
Identify training opportunities and provide career coaching to ensure employee development and progression
Manage daily resources and coverage levels for Technical Solutions Group agent resources
Manage impacts to employee morale and satisfaction
Act as point person for client escalations to coordinate resolution and further escalate customer issues as needed
Ensure two-way communication flow to employees through dissemination of staff meeting minutes, training, upcoming product changes, event happenings, and departmental policies
Foster partnership and teamwork within other Global Client Access teams, Sales and Service, and Product Management personnel
Identify service quality opportunities and manage participation in service quality initiatives and projects
Develop a robust knowledge of Client Access products, policies and procedures, in order to act as a subject matter expert in supporting agent inquiries
Developing team goals and strategies as well as managing team performance against service level objectives
Take ongoing lead role in supporting the development and maintenance of Policies and Procedures and training in partnership with Employee Readiness and TS Training
Ensure that client satisfaction and confidence in JPMC/CA products and services are at or above departmental goals
Drive escalations to resolution
Prepare and submit data for senior management reporting and performance evaluation
Minimum of five years of customer service management experience
Minimum of 2 years call center management experience
Demonstrate excellent interpersonal and coaching skills
Demonstrate excellent verbal and written communication skills
Work holidays and after-hours as required
Strong knowledge of MS office applications including Word, Excel and Powerpoint
Proven ability to manage staff adherence to functional policies and procedures
Technical proficiency in Windows LAN/PC environments and systems, and in web and browser-based applications and technologies
Knowledge of cash management business
Knowledge of call center technology
Knowledge of Treasury Services products
Ability to prioritize, handle multiple tasks and work under pressure in a team environment
Ability to handle and work with highly sensitive records/information in an appropriate manner by giving appropriate attention to legal risks and operational concerns
Effective analytical approach when solving complex problems/issues
Ability to cope with a continuous accelerated changing environment
Ability to translate complex information into a simple detailed narrative
Ability to translate technical jargon into easier to understand language for clients

Aplan Implementation Analyst { Year Fixed Resume Examples & Samples

APLAN implementation in all countries
APLAN project plan follow up, ensuring timelines are achieved
Support training process for new users
System configuration
Maintain databases
University Degree in Finance, Management, Systems or Engineering
Understanding of planning and forecasting process (Finance or Demand Planing)
Flexible and willing to learn every day
Strong technical knowledge, database management and system support
Advanced English verbal and written communication skills

Industry Initiatives Implementation Analyst Resume Examples & Samples

In-depth understanding of Reference Data processing, specific to Instrument, Common and Pricing domains
Excellent analytical and problem-solving skills
Attention to detail and investigative skills
Ability to clearly define and articulate business requirements
Strong partnership record and ability to build effective business relationships
Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high-level standard

Senior Implementation Analyst Resume Examples & Samples

Will provide implementations project management for new customers converting from competing processors to the Visa DPS platform
Will serve as implementation project manager for complex assignments where significant initiative and judgment are required
Will operate within the context of established goals and objectives which are visible to Visa and client's management
Will act as primary liaison between DPS support staff and customers and represent customer system and operational requirements to internal organizations
Will develop project plans, identify project team resource requirements, establish project dates, deliverables and management reports
Will track and manage all internal and external issues to resolution
Is able to meet the specified job responsibilities with only high-level guidance, direction and/or involvement from management using established guidelines, procedures and policies
Can work independently with high degree of initiative to manage work flow, resolve problems and meet deadlines
Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal DPS departments
Can support multiple different project scenarios concurrently
May direct the efforts of one or more Implementation Managers on more complex projects
May provide guidance to associates and team
May perform other duties as requested by management
Minimum 8 years experience in electronic funds transfer (EFT), retail banking, or card issuance is required
Minimum 8 years project management experience is required
Thorough knowledge of the EFT industry is preferred
Has depth of knowledge and technical aptitude to perform complex responsibilities
Effective time management, planning, organizational, and logical problem solving skills required
P.C. proficiency is required
Extensive travel may be required

Senior Implementation Analyst Resume Examples & Samples

Provide implementation and configuration support to Visa clients in assigned market; Meet all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded
Manage non-routine, complex processing and change requests, as well as support customer initiatives
Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programsAct as approver for other analysts on client program changes
Conduct and trend internal and external opportunities and present for development within department
Act as lead for corporate and/or client initiatives – both internal and external – using best practices, lessons learned, and technical/analytical skills
Assess operational opportunities to increase service quality or efficiency within department
Prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives
Build and enhance positive working relationships with Visa clients and internal stakeholders
Bachelor's degree in Business, Finance, Computer Science, or Information Technology, or a minimum of 8 years' equivalent work experience in a customer support role in software, financial or information services. 3-5 years of direct Visa experience is preferred

Implementation Analyst, ATM Resume Examples & Samples

Support all ATM driving implementation project requests for new and existing clients
Consult directly with customers to understand ATM driving requirements and be able to offer industry best practice recommendations for successful implementations
Is able to meet specified job responsibilities with minimal guidance, direction and/or involvement from management
Will act as primary liaison between Visa support staff and customers and will represent customer system/operational requirements to internal organizations
Will apply working knowledge of a variety of systems and procedures to assess business and technical impact of project requirements and communicate these to clients and internal Visa departments
Manage routine and non-routine, moderately complex processing and change requests, as well as support customer initiatives
Prepare and maintain detailed project plans, status reports, and issues logs
Represent customer system and operational requirements to internal Visa organizations
Coordinate internal Visa resources to ensure delivery on commitments
1 to 3 years direct experience in project management is preferred
1 to 3 years experience in electronic funds transfer (EFT), ATM, or retail banking, is preferred
Experience/knowledge with Automated Teller Machines (ATM) industry
Experience/knowledge of Connex Advantage terminal driving application a plus
Experience in a technology based industry is preferred
Ability to comprehend and translate technical issues
Demonstrated success in customer relationship management
Strong verbal, written, presentation and interpersonal skills are required

Payroll Systems Implementation Analyst Resume Examples & Samples

Major responsibility will be to assist the payroll team will full implementation of new payroll system, to include
Partner with ADP, HR, Benefits, Compensation and Finance teams to ensure timelines are met for project deliverables
Work with Kronos and ADP team to build rules and set up for new timekeeping system
Work closely with external and internal vendors on payroll integrations, layout, and requirements to ensure successfully inbound and outbound activity into new payroll system and out of current system
Perform system testing on payroll and timekeeping systems
Maintain and update project plan and status reports
5+ years of experience working in Payroll systems and integrations
2+ years of experience working on projects
Experience of ADP Workforce Now preferred
Experience working with MS Project
Excellent PC skills with Excel, Word, PowerPoint

Implementation Analyst Resume Examples & Samples

Experience with Access Manager, Retail Online, Business Online and Mobiliti preferred
Basic understanding of workstation operating systems and computer functions recommended
Basic understanding of Microsoft Windows Server, including such functions as IIS and basic networking preferred
Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented with a willingness to travel

Implementation Analyst Resume Examples & Samples

Train financial institution’s lending, credit analysts and C-level executives on features and functionality of the credit analysis, loan administration and risk management solutions both onsite and remotely
Provide frontline product support for Fiserv’s clients via telephone, email, and web based contact channels
Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services
Frequent travel will be required
2-3 years minimum in consumer, commercial and/or mortgage lending, specifically experience as credit analyst at a financial institution preferred
Working knowledge of spreadsheet software and the ability to interpret tax returns and financial statements
Ability to organize activities and handle multiple projects simultaneously with effective and timely follow-up on each
Positive attitude while operating under pressure and be an independent problem-solver

Conversion / Implementation Analyst Resume Examples & Samples

Under general supervision, analyze and determine conversion requirements and provide conversion specifications to programming for concurrent client projects
Elicit requirements from clients in relation to their business practices, and translate that information into system requirements
Identify and manage relevant project related issues for the assigned Premier applications
Work with development personnel to determine problem solutions
Document problems and corrective procedures
Maintain the highest professional standards in all internal and client related activities
Any unique client issues as related to product
Provide training (dependent on product) to the client
Complete product implementation within the agreed timeline
Develop test plans, and test new releases to ensure that the product features meet requirements as expected
Three to five years’ experience in the banking industry preferred
Ability to facilitate collaborative work sessions within teams and across teams
Analytical skills to assess client business need, identify solutions, and manage requirements across
Multiple projects
Strong self-motivation with excellent time management skills, effectively managing multiple project
Excellent communication (written and verbal) and presentation abilities to facilitate participation in
Requirements gathering and training sessions
This position will require an average travel of 40% with Sunday departures

Implementation Analyst Resume Examples & Samples

Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is preferred
Financial Industry experience is advantageous
Database experience preferred (Microsoft SQL or IBM DB2)

Implementation Analyst Resume Examples & Samples

Manages, coordinates, and tracks EOM resource requests and upcoming initiatives
Provides SME level support to cross functional teams as needed for the planning, review, and coordination of documentation, testing, and training
Provides Advanced Voice product, process, and system support to EOM users
Partners with leadership to identify EOM specific needs, provide input, and raise concerns as appropriate
Manages projects, with direct supervision, to ensure on-timecompletion according to specifications and within budgeted costs
Uses formal processes and tools to manage resources, budgets, risks,and changes
Identifies project scope and objectives. Manages a cross-functionalteam including third party vendors and other resources; coordinatesactivities toachieve goals
Plans and directs schedule and budget
Maintains communication with stakeholders. Provides status reports toProject Managers, vendors, stakeholders, and resources
Addresses problems through risk management and contingency planningand presents solutions and/or options to executive management
Strong working knowledge of Comcast Advanced Voice products, processes, and systems preferred
Experience as SME for BRT, Process, or Documentation efforts preferred
Ability to clearly explain/document complex ideas
Problem solving/solution focused
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary

Cib-implementation Analyst Resume Examples & Samples

Minimum of 3 years of relevant industry experience
Excellent oral, written, and interpersonal skills
Experience with relevant documentation and risk factors
Demonstrate leadership ability
Client Service skills

Implementation Analyst Resume Examples & Samples

Perform software installations and training for Fiserv’s clients via onsite trips and web based contact channels
Deliver professional and timely client communications regarding project updates and product implementation services
Thoroughly track, organize and document all product implementation related activities
25%-30% average travel is required

Cib-implementation Analyst Resume Examples & Samples

Process requests to add, modify or delete products/services/accounts for Treasury Services clients
Review client requests and access the depository database, ensure core legal documentation is present as directed by compliance
Review client documentation packages
Act as central point of contact and coordinate with partners within the firm (i.e., Service, Operations and Sales) to ensure completion of implementation and documentation requests within agreed upon timeframes
Process requests efficiently to maintain a current portfolio and ensure aged items are escalated appropriately
Ensure all assigned requests are processed on the same day
Work closely with Service, Operations and other Implementation and Documentation team members
Respond to internal queries from Service/Operational partners
Prepare ad-hoc and ongoing reports
Contact client via email or phone for documentation or transaction confirmation
Provide verbal and written status updates to business partners
Excellent writing and reading skills and ability to utilize critical thinking and problem solving to accurately assess inquiry or request
Must be PC literate with proficiency in MS Windows/Office

Senior Implementation Analyst Resume Examples & Samples

Ability to demonstrate subject matter expert knowledge in implementations from a technical and/or operational perspective
Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs
Act as approver for other analysts on client program changes

Implementation Analyst Resume Examples & Samples

3-5 years of experience in project management or customer support role in software, financial or information service
Excellent time management, organization, and planning skills are essentia
Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective tea
Strong verbal, written, presentation and interpersonal skills are require
Candidate is required to support the China market hence the ability to speak /write Chinese is an added advantage

Implementation Analyst Resume Examples & Samples

Provide implementation and configuration support to assigned Visa clients and/or in assigned market; meet all milestones and deliverables in a timely manner; Ensure customer expectations are met and exceeded
Manage non-routine processing and change requests, as well as support customer initiatives
Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and/or initiatives
Provide training to internal and/or cross-functional teams and external clients, as applicable
Bachelor's degree in Business, Finance, Computer Science, or Information Technology, or a minimum of 5-7 years' equivalent work experience in a customer support role in software, financial or information services. 3-5 years of direct Visa experience is preferred
Demonstrate ability to articulate complex technical terms or processes into business language
Demonstrate success in customer relationship management
Working knowledge of client business drivers as it relates to their operations and processing services

Senior Implementation Analyst Resume Examples & Samples

Lead project management of telecommunications project implementations for Visa client institutions and other end points to ensure customer expectations are exceeded
Coordinate directly with clients to understand program set up requirements and facilitate new installations, conversions and maintenance requests without customer impact
Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives
Update and enhance internal support documents to assist internal and external stakeholders
Bachelor's degree or equivalent experience. Requires a minimum of 5 years' experience in a customer support role in financial services, payment card, software, or information services
Experience with telecommunications, network design, router hardware, and supporting the activation of network modifications preferred
3-5 years' experience in project management preferred

Implementation Analyst Resume Examples & Samples

Ensure predictable, consistent, and successful client request delivery
Communicate timely and professionally with all stakeholders and internal teams. Communicate progress and any potential problems to program manager for awareness and/or resolution. Proactively communicate progress on an on-going basis, ensuring transparency
Provide consultation to the client before, during and after conversion, including the development of new department procedures the conversion may necessitate
Ensure success criteria defined upfront to promote alignment and actively manage to expected client request outcomes
Maintain the tools used to ensure the efficiency and effectiveness of the conversion process. Keep Fiserv systems and tools updated (i.e. GC system, artifacts, questionnaires, Work Estimations, Timelines). Ensure all required artifacts are created, accurate, up to date and stored in the correct sites/network folders to adhere with PMO Governance rules
Keep all stakeholders (internal & external) engaged in the request, aligned on expected outcomes and informed about what is occurring throughout request
Provide training to the client before, during and after conversion, including the correct use of the Fiserv system and on-line terminal assistance, as well as daily application balancing procedures. This may involve question and answer sessions, workflow and billing questions
Uses good judgment on when to refer or escalate issues to Project Manager or Program Manager vs when to handle such issues directly
Reporting, monitoring request hours and costs vs SLA’s. Making management aware of overages

Implementation Analyst Resume Examples & Samples

5 years or more as a implementation analyst
Knowledge of the financial domain, preferably banking
Front-end customer application taking systems, such as the Fiserv product Aperio, a plus
Supervisory/Management experience required - None
Knowledge of various technologies, including but not limited to client/server, and/or web-based, mainframe (iSeries preferred)
Analytical skills to assess client business need, identify solutions, and manage requirements
Active listening skills to understand what people say and document those statements
Strong analytical and troubleshooting abilities
Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up
50% travel requirements
See Additional Skills/Knowledge

Implementation Analyst Resume Examples & Samples

Perform implementation, training and software support for Fiserv’s clients via telephone, email, and web based contact channels as well as onsite
Financial industry experience is beneficial
Knowledge and understanding of workstation operating systems and computer functions
Strong self-motivation with excellent time management skills, effectively managing multiple project assignments simultaneously to meet deadlines
Excellent communication (written and verbal) and presentation abilities to facilitate participation in requirements gathering and training sessions
Strong organizational and interpersonal skills with good follow-up skills and attention to detail
·30% average travel will be required
Knowledge of the Director or OnBase Electronic Content Management system, a plus

Associate Implementation Analyst Resume Examples & Samples

Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Excellent time management, organization, and planning skills are essential
Excellent verbal, written, presentation and interpersonal skills are required
Able to set priorities, influence others, and manage customer expectations
Demonstrate success in customer relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

Credit Policy Implementation Analyst Resume Examples & Samples

Manage multi-platform projects with responsibility for the development, implementation and validation of business logic within varying decision engines
Responsible for the coordination of new change request reconciliation between the BAU systems (legacy) being sunset and the new systems being implemented
Responsible for the implementation of business logic, data quality monitoring and exception reporting in production environments
Partner with internal IT and external suppliers to understand the source of the data and continually improve the processes of defining, extracting, utilizing, and governing data
3+ years of related work experience
Bachelors Degree required in Business Management or similar discipline
Strong understanding of risk management and business strategies /actions and Risk Credit Policy preferred
Experience with batch and automated software testing methologies
Proficient in SQL, SAS, and/or C programming in a UNIX environment
Experience with econometrics or statistics preferred
Ability to manage effectively in a high-pressure environment with multiple deadlines

Business / System Implementation Analyst Resume Examples & Samples

Bachelor’s degree in computer sciences, business, engineering or related field
One to three years of experience in business systems analysis and systems planning, or an equivalent combination of training and experience
General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development, testing and training
Familiarity with Business Analysis Body of Knowledge (BABOK)
Ability during implementation periods to be at branch locations starting at 5:00am until 10:00pm, with flexibility Saturdays and Sundays
Work with business process owners to develop enhancement projects and manage the development and implementation through entire project lifecycle
Establish project goals and milestones with associated controls
Develop or review business functional and informational requirements
Provide support as assigned for the on-going operation and maintenance of business application systems to include upgrades, modifications and changes to the business application systems
Assist with writing and revising program and operations documentation, user guides and manuals
Participate in application usability testing
Conduct classroom and desk-side training for assigned projects and/or enhancements
Provide technical support to end users by cataloging issues and presenting them to developers in a structured manner; assist in tracking the resolution of cataloged issues
Develop new processes and recommend improvements to all procedures
Implement all site procedures and ensure configuration of applications according to the approved task list
Participate in data clean-up efforts
Ensure an optimal level of customer satisfaction at all times

Collateral Implementation Analyst Resume Examples & Samples

Consult on all initiatives that require new or modification to existing customer facing communications across all channels including digital and print collateral and drive the execution of those changes
Partner cross-functionally and provide exceptional customer service on collateral changes with quick response time, thoughtful recommendations on best method for implementation , creativity in solutions, and accuracy in implementation
Support the delivery of requirements by providing the Collateral Controls Analyst with type of materials, quantity, timing and critical dependencies
Integrate new or changed collateral material into the FD system
Understand the compliance and TD SLA obligations with regards to all customer communication (all channels), set up checks and balances to track compliance, and ensure that SLA’s are met. Escalate immediately if there are risks to meeting compliance/SLA’s. This is a critical function and may require support outside of regularly scheduled work hours
Provide support in rapid mitigation of incidents related to incorrect or insufficient collateral including issues resulting in missed regulatory SLA’s. . This is a critical function and may require support outside of regularly scheduled work hours
Proactively identify collateral issues and determine solutions both pre and post implementation while adhering to implementation deadlines
Support testing efforts pertaining to the modification of existing or creation of new customer facing communications across all channels including email, letters, statements and plastics. This includes the creation and maintenance of test scenarios and associated documentation, consultation and validation of results, testing sign offs and post production validation results
Create, publish and maintain a documented process of how collateral is changed (or introduced, if new) including required sign-offs and estimated durations for each step in the process
Present opportunities to improve collateral change speed to market, inventory tracking methods and artifact storage
Experience in credit card industry preferred
Ability to project manage including facilitate and lead group discussions
Ability to be flexible, deal with frequent interruptions and changing priorities
Project management experience a plus!

System Implementation Analyst L Resume Examples & Samples

Partner with the business to recommend appropriate FD System enhancements to accomplish desired result
Complete system changes, efficiently and accurately, as requested via the Configuration Site
Facilitate cross-functional implementation of new system changes utilizing basic project management techniques and solid communication skills
Create and execute applicable test scenarios, process scenarios, document results and obtain applicable approvals, including regression test scenarios
Create and execute post-validation plans to ensure system changes were implemented per requirements
Proactively identify issues and determine solutions both pre and post implementation while adhering to implementation deadlines
Understand and articulate impacts that requested configuration changes could have on existing settings, or in conjunction with other current change requests
Create and maintain documentation for the Configuration site that adheres to established internal documentation requirements
Respond to FD system inquiries submitted to the FD Configuration Inquiries mailbox in a timely manner
Distribute Maintenance Advisory Notices to appropriate distribution list
Provide training and mentoring to junior analysts
Represent team as FD system SME in cross-functional projects
Facilitate implementation of FD system changes from build to post validation
Attend FD ticket and project meetings and assist in driving ticket/ projects to resolution
Two years of development and implementation of rules-based logic in business systems experience
Three years of portfolio system implementation experience is preferred
Working knowledge of Microsoft Office word processing (Word), spreadsheet (Excel), and presentation (PowerPoint) is required
Ability to analyze data ,draw conclusions and make recommendations
Ability to communicate effectively in both written and verbal form and lead group discussions
Ability to be flexible and deal with frequent interruptions and changing priorities

Implementation Analyst Resume Examples & Samples

Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and practices
Previous customer service experience in retail industry is preferred
Financial Industry, especially teller experience, is beneficial

Cib-implementation Analyst Resume Examples & Samples

Fund Accounting operations knowledge. Should have an understanding of the different inputs and variables that impact the NAV calculation
Detailed Invest One Knowledge (Core Fund Accounting System)
Proven ability to work with challenging deadlines, manage daily workload and prioritise key events
Ability to interpret complex client instructions and translate them into accurate system inputs
Execution of implementation activities onto the Fund Accounting systems
Facilitation of any maintenance requests on existing static data setups
Own the Operational static data readiness status for Fund Accounting incremental and new business i.e. fund launches, share class launches
Build a stable relationship with the client and other CIB teams to ensure delivery for all indirect system setups
Feed into the creation of standard operating procedures and controls
Oversee and perform Business Requirement gathering and analysis, and resolution of issues
Define requirements and ensure the end to end business solution meets the business needs
Facilitate walkthroughs of business solution
Management of Client Reference Data golden source for the Fund Services globally
Operational SME for Client Reference Data instruction automation
Bachelor’s degree and Professional Business Analysis certification or equivalent work experience preferred

Cbps-change Implementation Analyst Resume Examples & Samples

Direct customer service experience beneficial – good presentation skills and meeting management techniques
Has proven leadership, planning and organisational skills to manage individual and team priorities, drive implementation of projects and process migrations, perform post implementation reviews, coordinate effectively with send-off sites and/or business counterparts and effectively liaise with key Internal and External contacts and CitiPhone
Has an inherent sense of integrity
Can remain impartial and objective in all aspects of the job
Demonstrates absolute discretion in problem-solving and proactive in conflict negotiation
Can positively influence and motivate others by exercising effective leadership skills and/or by setting a good example
Can easily build rapport with peers and supervisors
Effective planning and organising skills with the ability to prioritize, investigate and resolve issues
Strong communication and meeting management skills and ability to build relationships at all levels of the organisation, internal and external clients, technical and service management teams
Self-starter, highly motivated to manage own work priorities and responsibilities with a high level of attention to detail and accuracy
Functional skills – learn processes and procedures quickly
Excellent knowledge of MS product skills

Implementation Analyst Resume Examples & Samples

Support project management onboarding activities for mobile and other digital initiatives for Visa client institutions and processors to ensure client and internal expectations are exceeded
Coordinate directly with internal resources to understand set up requirements and facilitate new mobile app or digital product installations with a high degree of excellence
Manage routine processing and change requests, as well as short term tactical and strategic client initiatives
Act as the Project Manager for various initiatives using Project Management best practices and skills
Must be able to take the initiative to resolve problems and meet deadlines for assigned work
Advanced degree or equivalent experience. Requires a minimum of 5+ years’ experience in a project management role in financial services, payment card, software, or information services
A minimum 2 years’ experience either developing or implementing iOS and/or Android apps
Demonstrated ability to articulate complex technical terms or processes into business language

Implementation Analyst Resume Examples & Samples

A Bachelor’s degree in a relevant field of study
1-3 years of relevant industry experience
Experience implementing processes and/or technology solutions
Understanding of SQL and database structures and basic SQL queries

Implementation Analyst Resume Examples & Samples

Gathering program set-up requirements, and supporting documentation
Obtaining all required client requirement approvals
Performing set up of client requirements for various online and mainframe applications
Performing quality checks of all data received and loaded
Attending and participating weekly implementation calls, client presentation may be required
Developing rapport with business partners for research and troubleshooting of set up issues
Following-up on outstanding set up items
Archiving project documents in the appropriate repositories
Minimum 4+ years relevant financial services experience, Commercial card experience a plus
Minimum 2+ years experience with Card Processors (EDS and/or TSYS) experience strongly encouraged
Excellent communication and written skills to internal and external clients and key business partners
Ability to work across multiple functional areas within JPMorgan Chase and create partnerships for each individual project
Strong attention to detail, quality and compliance focus a must
Strong ability to handle multiple projects at one time and to work in a fast paced environment
Strong presentation skills and problem-solving skills essential
Proven ability to drive a positive client experience
Proven experience in Microsoft Products including Excel, Word, Project, Power Point
Ability to succeed in a dynamic environment
Innovative thinker who drives positive change
Minimum 2+ years experience in Federal Card Services,

Implementation Analyst Resume Examples & Samples

Implement FircoSoft products
Manage implementation projects
Perform the functional customization of the solution
Train the customer IT staff and the end users
Keep own knowledge up-to-date
Ensure proper hand over to the support organization
Assist sales teams during pre-sales phase
Report to the Professional Services team manager
Be attentive to customer needs
Fluent in English and Spanish a plus
Expected travel between 25% and 50%
Excellent organizational, time management and planning skills
Highly motivated and inquisitive
Experience in a multinational and multi-cultural environment
Affinity or experience with Compliance, CFT (Counter-Financing of Terrorism), AML (Anti-Money Laundering), or KYC (Know Your Customer)

Senior Implementation Analyst Resume Examples & Samples

Manage multiple client projects to ensure Visa mandated technology initiatives are successfully implemented, balancing project objectives and deliverables with client expectations
Coordinate directly with clients and internal stakeholders to understand endpoint network configuration requirements and facilitate necessary changes without customer impact
Provide regular reporting on overall project accomplishments, challenges and deliverables
Be responsible for own work assignments and tasks, taking the initiative to resolve problems and meet deadlines
Position will be global in scope, requiring occasional alternative work hours to accommodate time zones; limited travel required
Bachelor's degree in Project Management, Information Technology, Computer Science or a related field, or equivalent work experience
Requires a minimum of 8 years progressively responsible experience providing project management in a technical support or customer service role in the financial services, payment card, and software or information services industries
Applied knowledge of the 7-layer OSI Model and OSI Network Communication
Experience and expertise in implementing and supporting client-server network configurations in WAN/LAN environments and associated protocols (FTPS-TLS, SFTP, HTTP, DNS, Etc.)
Solid understanding of cryptographic concepts and applied cryptography, including PKI, strong authentication, digital signatures, etc
Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers
Working experience with BASE II Clearing & Settlement file transmissions as well as with PC Edit Package preferred

Senior Digital Implementation Analyst Resume Examples & Samples

Lead project management onboarding activities for EVS, mobile and other digital initiatives for Visa client institutions and processors to ensure client and internal expectations are exceeded
Coordinate directly with clients to understand set up requirements and facilitate new mobile app or digital product installations with a high degree of excellence
Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives
Represent client system and operational requirements to internal Visa organizations
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines
Create, update and enhance internal support documents to assist internal and external stakeholders
Bachelor's degree or equivalent experience. Requires a minimum of 8+ years experience in a customer support or project management role in financial services, payment card, software, or information services
A minimum 2 years experience either developing or implementing iOS and/or Android apps. Familiarity or experience with Agile software development methodologies a plus
Strong project management skills required. Project Management Certification (PMP, Stanford, etc.) a plus
Ability to comprehend and translate complex technical issues and apply to business solutions
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

Software Implementation Analyst Resume Examples & Samples

Provide day to day support of software deployments using Microsoft’s SCCM software
Create deployment collections, validating distribution points and manage the deployment throughout the deployment lifecycle
Lead field testing and certification process of applications
Work closely with the IT Service Desk, PC Renewal team, Site Management and other key IT partners to quickly resolve open tickets
Support ongoing improvements by participating in process improvement and brainstorming sessions
Maintain miscellaneous sustainability tasks
Maintain team documentation
Maintain accuracy of the team's SharePoint site
Be an advocate for customer requirements
1+ years of experience supporting Microsoft Operating Systems
1+ years of experience deploying software using Microsoft's System Center Configuration Manager (SCCM)
1+ years of experience using and administering SharePoint
BS Computer Science, Computer Engineering or equivalent
Previous experience in the area of IT day to day operations and customer support
Experience using the Microsoft Office suite of applications
Technical knowledge in the area of software deployment
Excellent process discipline skills
Desire to build functional and technical excellence
Ability to work as part of a global team and as an individual when required, in a demanding environment
Experience with incident and problem resolution
Understanding of Network infrastructure
Understanding of Active Directory structure

Senior Implementation Analyst Resume Examples & Samples

5-7 years of FD system experience or relevant payment processing experience
4+ years of project management experience with high levels of complexity and the ability to work independently with little management guidance
Bachelors degree preferred or relavent work experience
Business to business customer service experience Associates degree or equivalent work experience
Ability to handle multiple tasks in a fast paced environment
Ability to interface with all levels of management and staff (internal/external) in a professional manner
Must be self-motivated and have the ability to follow through on issue resolution with minimal supervision
Broad knowledge of the payment processing industry
Knowledge of internal systems preferred
Knowledge of MS Office applications (i.e. Word, Excel and PowerPoint)
Three to five years of First Data merchant experience preferred
One to three years of First Data Output Services Print knowledge is preferred

Implementation Analyst Resume Examples & Samples

Provide a thorough knowledge base of the Director product suite, including product interfaces
Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation
Escalate requests of items outside of the scope of work the Project Manager
Promptly communicate progress and any potential problems to Project Manager for awareness and/or resolution
Understand project milestones and delivery dates
Provide the client with thorough overviews, workshops and knowledge of the Director application. This includes training of the client’s internal training department (train-the-trainer) on Director functionality
Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found
Conduct internal and external demonstrations of the Director product
Ideal candidates will possess a basic understanding of workstation operating systems (MS Office) and computer functions
Client facing customer services experience preferably in a technology related role
Knowledge of various technologies, including but not limited to client/server, and/or web-based applications
Ability to multi-task and work on multiple projects
Previous experience working in the Financial Services industry
Up to 25-30%

Treasury Management Technical Implementation Analyst Resume Examples & Samples

Thorough knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Advanced understanding of project management and testing methodology and procedures
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision
Ability to work as a team leader

Systems Implementation Analyst Resume Examples & Samples

Define product and process automation requirements based on domain knowledge and client input
Produces and distribute Business Requirement Documents (BRD) after combining client requirements, domain expertise and soliciting feedback from other team members on the requirements of the solution. Ensures review and approval of the document before final publication
Review design deliverables providing feedback on their content, accuracy and completeness in meeting the requirements as specified in the BRD
Participate in product design sessions and processes. Ensure that designs meet the minimum defined requirements necessary to meet the project goal and timeframes
Apply knowledge of the client’s business requirements to describe the relationship between the proposed solution and trade-offs
Collaborate with other Primatics professionals, transferring expertise in delivering and supporting implementation projects
Sets and continually manages project and process expectations with key stakeholders
Assists with project planning and project cost and benefit estimating
Builds, develops, and grows relationships vital to the success of the project internally and externally
Bachelor’s degree in MIS, Computer Science or related field
Experience with existing and emerging technologies in the finance industry is required for this position, e.g. loan servicing systems
Deep understanding of the business domain (loan servicing systems, mortgage loan industry, etc)
Ability to develop clear and concise solutions specifications
Experience with enterprise content management solutions preferred
Advanced interpersonal skills, ability to develop and maintain client engagement
Provide exceptional follow through and have a client-centric approach
Ability to travel over 50%, or as needed

Systems Implementation Analyst Resume Examples & Samples

Participate in client requirements sessions to understand client needs
Contribute toward documentation of identified requirements
Define product and process automation requirements based on domain knowledge, product knowledge and client input
Produce and distribute Business Requirement Documents (BRD) after combining client requirements, domain and product expertise and soliciting feedback from other team members on the requirements of the solution. Ensure review and approval of the document before final publication
Participate in the creation of test scenarios and reviewing the test plan against the requirements
Bachelor’s degree in MIS, Computer Science, Mathematics, Finance, Accounting, Statistics or related field
Experience with existing and emerging technologies in the finance and/or accounting industry is required for this position. Understands the processing of, or accounting for, financial instruments
Ability to analyze and solve complex process problems. Detail-oriented
Proficient in MS Office, including MS Excel, MS PowerPoint, MS Word, and MS Outlook
Knowledge of GAAP, specifically FAS 65, FAS 114, FAS 5, ASC 310-30, ASC 310-20

Senior Systems Implementation Analyst Resume Examples & Samples

Actively participate in client requirements sessions to understand client needs
Define complex product and process automation requirements based on deep domain knowledge, product knowledge and client input
Assist in the design of the business workflow logic required to achieve the functionality as specified in the BRD
Participate in product design sessions and processes. Ensure that designs meet the minimum defined requirements necessary to meet the project goals and timeframes
Apply knowledge of the client’s business requirements to describe the relationship between the proposed solution and trade-offs required for optimal deployment of the solution
Understand the test strategy and support client testing efforts
Create test scenarios and review the test plan against the requirements
Build, develop, and grow relationships vital to the success of the project internally and externally
Assess gaps, workarounds, process improvements, new functionality, and enhancements identified during the implementation process
Demonstrate knowledge and expertise in Evolv functionality and system implementation best practices
Identify process improvements to stabilize and streamline implementation processes
Experience with existing and emerging technologies in the finance and/or accounting industry is required for this position. Deep understanding of the processing of, or accounting for, financial instruments
5 + years of related industry experience in software implementation or working with financial accounting systems
Ability to analyze and solve complex process problems
Demonstrated ability to work effectively both independently or as part of a dynamic team
Advanced interpersonal skills, including the ability to develop and maintain client engagement and the ability to lead a team
Ability to work in a flexible, fluid and fast-paced environment
Ability to work to tight deadlines and to prioritize multiple, conflicting, and frequently changing priorities
Experience with computer languages, specifically SQL
Familiarity with Financial Modeling and Credit Risk
Master's degree in Business Administration, Accounting, Finance, or Computer Science

Implementation Analyst Resume Examples & Samples

Outstanding career development opportunity within the department and beyond
Autonomy and flexibility
Great opportunity to develop connections with field and home office individuals and departments
Ability to learn and have exposure to many different areas of the company (contracts, underwriting, data feeds, billing, enrollment, sales, account management, etc…)
Desire to be customer facing. This role is the single point of contact for our brokers and customers during the on-boarding process. We take pride in delivering a first class customer experience
Ability to problem solve. Collaborating and working through challenges with your internal team members is a must. If you like working with others to problem solve this is a job for you!
Effective communication with internal and external partners. We have the opportunity to be the face of The Standard with our brokers and customers. This includes weekly implementation calls with our customers as well as occasional travel
Organization and leadership. An Implementation Analyst is responsible for making sure the on-boarding project reaches the finish line. To do this it requires the ability to organize deliverables and teams. It also requires the ability and desire to informally lead and influence peers

Implementation Analyst Resume Examples & Samples

Consults with customer on implementation requirements
Works on projects that often involve network, server or software implementation & upgrades
Provides implementation support such as installation, calibration, testing, troubleshooting, documentation, & training
Provides analytic support throughout the implementation process to ensure successful link to business objectives/goals
May provide ongoing customer support
Fast learner who can gain in-depth knowledge of assigned software applications or product line quickly
Self starter who takes initiative and can work independently
Experience providing consultation & advice to customer on technical issues
Strong Communication skills (both written and oral)
Proven ability to effectively work closely with other team members and other business units
Strong experience with Microsoft Office applications - Outlook, Word, Excel, Power Point
Comprehension/Understanding of the Pharmacy Claims Management industry is preferred
Hands on experience with Retail Pharmacy is preferred
Experience working as a subject matter expert in prior position, preferred
In-depth knowledge on required internal tools & relevant systems, preferred
Experience with salesforce.com, preferred

Implementation Analyst Resume Examples & Samples

Provides implementation support such as education, consulting, testing, troubleshooting and documentation
Position includes travel up to 75% mostly overnight 2-4 days per engagement
4+ years of experience in providing field and/or implementation support
Must be familiar with billing cycle within home health/hospice agency
Eloquent in conducting trainings, meetings and presentations with internal and customer teams both in person and virtually
Ability to work successfully with virtual teams composed of internal and external members
Good organization and time management skills; Works independently
Uses skills, discretion, independent judgment, best practices and knowledge of internal or external business issues to improve services
Strong computer skills including internet, MS Office Suite, MS Outlook
Ability to work under tight timelines in a fast paced and complex environment
In-depth knowledge on required internal tools & relevant systems & equipment installations
May be considered a subject matter expert -In-depth knowledge of assigned software applications or product line
Experience providing consultation & advice to customer on complex issues
Experience using or supporting McKesson Homecare and McKesson Hospice application
Ability to work with all levels of customer leadership and internal McKesson departments and business units
Ability to produce professionally written implementation documentation
Proven history of identifying, documenting, tracking, researching and resolving issues related to process and education

Software Implementation Analyst Resume Examples & Samples

People skills for building relationships with colleagues and customers at all levels
Ability to build strong customer relationships
Excellent time management, planning and organisational skills
Demonstrates strong interpersonal skills including questioning for clarification and establishing of facts, observation and active listening

EMR / HL Interface Implementation Analyst Resume Examples & Samples

Performs and facilitates research and testing, provide overall project leadership to ensure hospital and Physician client interfaces conform to the client's HL7 standards
Responsible for multiple implementations or conversion projects
Participates for information gathering for interface requirements
Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation
Provides direct interaction with client and client’s vendor –Designs and oversees interface implementation project plan
Responsible for providing project status updates
Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface
Implementation of communication scripts and protocols to include dialup, VPN and frame and web services
Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems
Provides post implementation support
Responsible for escalating implementation and support issues to appropriate persons or groups for resolution
Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services
Meets productivity requirements for this position
College degree desirable or equivalent experience
Required 1 - 5 years experience in medical lab operations and/or IT functions
Ability to manage projects with little or no supervision
Strong organizational skills and ability to multitask
Experience with HL7 interfaces
Experience with EMR / EHR interfaces and implementation
Ability to understand HL7 standards. Familiarity with ASTM standards a plus
Working knowledge of Microsoft office suite. Familiarity with MS Project a plus
Familiarity with a commercial Integration Engine Product a plus

Senior Product Implementation Analyst Resume Examples & Samples

Home-based position with daily travel to local customers as well as regional overnight travel.**
Must possess and maintain a valid driver's license and meet BD's auto safety standards
Upon hire, must provide proof of, and maintain current mmunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Implementation Analyst Resume Examples & Samples

Provides analytic support throughout the implementation process to ensure successful link to business objectives/goals –
2+ years experience providing technical recommendations to the customer
Comprehensive knowledge of systems & equipment installations
Knowledge of assigned software application or specific product line
Strong interpersonal and communication skills with demonstrated ability to assist in facilitating projects
Ability to prioritize the implementation needs of multiple projects in a fast-paced environment
Good understanding of Microsoft Office products preferred (Office, Word, Excel)

Tax Form Management Implementation Analyst Resume Examples & Samples

Responsible for entering new or returning Tax Form client data to the Equifax database, generating revenue for the Tax Form service
Manages the technical implementation (make sure everything is done properly)
Coordinates production of initial printed client tax forms, generating revenue for the Tax Form service
Communicates the value of services to clients through a high level of understanding of Tax Form Management services and the available configuration options
Advises management of customer acceptance of existing or proposed products and services and makes recommendations on enhancements or new services based upon client input
Carries the ultimate responsibility for the success of a client’s implementation while operating in a cohesive team environment
Partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues
Must be available to work extended hours and weekends during peak times of Tax Form implementation cycle (September through February)
Meets all Federally-mandated delivery dates of tax form product as negotiated with tax form clients
May provide some sales support
Bachelors degree and 4+ years of successful business experience
Proficiency with the Microsoft Office suite and other common desktop applications
The ability to interface with customers, creative problem solving/analytical skills, strong organizational skills, and the ability to understand new technologies quickly
Prior experience in a sales support environment is also preferred

Implementation Analyst Resume Examples & Samples

Analyze, convert and reconcile data for plan conversions/deconversions and develop payroll data feed layouts for periodic payroll loads
Communicate with clients, prior recordkeepers and successor recordkeepers, regarding data layouts and conversion data
Coordinate setup of voice response systems, including requesting messages, modifying transaction confirmation templates and transaction confirmation testing
Provide ongoing support of operational administration clients for needed specification changes, data maintenance, reporting and technical processing
Act as a liaison between SEB and FIS, responsible for system defect submissions and correction confirmation. Perform testing for all system enhancement and service releases
Assist with the development and/or review of Omni system enhancement requests
Identify, analyze and assist in executing improvements for any daily administrative processes and procedures

Implementation Analyst Resume Examples & Samples

Responsible for a queue of cases generated by customer and internal needs
Provide outstanding and proactive customer services
Work closely with both internal and external resources to achieve highly effective and efficient implementations
Build relationships over the phone with Clinical & IT professionals
Handle sensitive data in a HIPAA-compliant environment
Lead system requirements reviews, critical design review, test readiness reviews and post-implementation reviews
Participate in an advocate role for our products and project management process
Lead teams in project and process change
Host internal and customer meetings creating appropriate presentations
Keep project plans, issues and status documentation up to date
Work towards company defined metric goals
2+ years' experience in a customer service or technical support role
Experience managing mid-sized projects
Experience testing software in an implementation environment
Experience providing technical training to internal and/or external customers
2 years' hands-on experience implementing software preferred
Healthcare application implementation experience preferred
Comfortable being a leader and taking full control and responsibility for projects
Value open, direct and honest communication
Focused on learning and evolving
Intensely organized, thorough and dependable
Strong customer skills focused on providing solutions to the customer
Ability to work collaboratively in a team environment

Technical Implementation Analyst Resume Examples & Samples

Resolves program logic errors
Participates in evaluation and selection of performance tools
Understands the advantages/disadvantages of operating systems (e.g. Unix, Windows) and of various browsers (e.g. Internet Explorer, Netscape, Mozilla Foxfire, etc)
Isolates and resolves complex problems using appropriate diagnostic tools
Devises and implements solutions to correct performance problems
Manages and coordinates test activities for assigned application
Other related duties are assigned as needed
Installation/Configuration of Windows components (XP, Windows 7, Windows 8)
Internet Explorer, Apple Safari, Google Chrome
Debug/Troubleshooting of installed applications/components
WebEx/Go To Assist
Provide training to clients via WebEx/ Go to Assist
Familiarity with user testing (scripts, problem reporting/resolution, follow-up)
Banking application knowledge highly desired ( Miser preferred)
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business
Good working knowledge of web development and debugging tools
Understands principles of multiple applications development methodologies
Knowledge of complex functions and features of installed database management platforms
Ability to understand and apply concepts
Ability to handle project commensurate with job expectations
Ability to analyze and solve problems using learned techniques and tools
Requires human relations, negotiation and documentation skills
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Flexibility, versatility, dependability
* Occasional weekend work during implementations***
This position is based in our Maitland, FL office ( suburb of Orlando) and is not a telecommuting position

DC Implementation Analyst Resume Examples & Samples

Analyze, convert and reconcile data for plan conversions/deconversions
Code and test approved plan specifications using SunGard’s Omni DC recordkeeping platform
Execute the necessary asset transfer activity required for plan conversions/deconversions
Provide post-conversion training for the ongoing administration team, call center and plan sponsor as needed
Monitor progress for all assigned projects and update the appropriate project management tool(s) on a proactive and timely basis
Document processes, problems and timelines for mergers/conversions /spinoffs
Act as a liaison between Milliman client services and Milliman programming teams, responsible for system defect submissions and correction confirmation. Perform testing for system enhancement and service releases
Ensure final work products are of high quality, provided in a timely fashion and adhere to internal implementation guidelines, plan descriptions and sample calculations

Implementation Analyst Resume Examples & Samples

This is a client facing opportunity. The position will allow you to use your skills and knowledge as you work hand in hand with the client to implement the Teller suite of products. You will lead the implementation of the system by training, defining process parameters and workflows with the client to meet their business needs
Have a thorough knowledge base of the Teller product suite
Know when to escalate requests outside of the scope or specified responsibilities to the project manager
Promptly communicate progress and any potential problems to project manager for awareness and/or resolution
Have a clear understanding of project milestones and delivery dates
Provide the client with thorough overviews, workshops and knowledge of the Teller application. This includes training of the client’s internal training department (train-the-trainer)
Conduct internal and external demonstrations of the Teller product
Ability to travel approximately 35%
2 years or more of teller or banking experience
Up to 35% travel requirements

IT Business Implementation Analyst Resume Examples & Samples

Work with a global team and be able to lead project and tasks when needed
Work on specific project assignments, which may include such things as process/tools improvement
Degree in Computer Science or Information Systems
Minimum 5 years relevant technical experience
Knowledge of operating systems (Linux/OEL, Windows, UNIX: Solaris, HP, AIX)
Experience in supporting client/server applications
Database skills (Oracle & MS SQL Server)
Oracle Customer Support experience is a plus (MOS-ISP)
Strong customer service skills and an eagerness to excel
Superb trouble-shooting skills and tenacity in problem solving
Attention to detail and the ability to learn quick

IT Business Implementation Analyst Resume Examples & Samples

Audit order and provisioning systems to ensure proper fulfillment of provisioning requests
Raise bugs and work with different technical teams in analyzing and following up on the issues
Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Hospitality and Retail Cloud Services
Follow the progression of provisioning orders and send appropriate notifications when the work is complete
Define and execute the use cases, test cases and support internal end users during the implementation phase
Act as a reference person for other teams in the standardization of the processes
Technical operations
Experience with cloud products and cloud infrastructure
Prior provisioning process experience
Experience with advanced Excel functions
Hospitality or Retail Experience

Software Implementation Analyst Resume Examples & Samples

Manage multiple projects simultaneously and successfully deliver on high profile/priority projects
Participate in meetings with customers and internal resources
Communicate with other project members about business/project issues and help bring them to resolution
Establish and maintain strong, effective working relationships with customers and colleagues
Communicate project scope and expectations to customers and internal resources
Identify and report any changes in scope to management
Coordinate with internal technical and operations teams
Provide conversion and post-conversion support up to successful turnover to customer care team
Adhere to existing team standards, processes, approaches and company policies
Help to define, document and implement changes to team standards
Attend scheduled training sessions that pertain to Fidelity products and services
May be required to support conversion projects during non-business hours and/or weekends

Implementation Analyst Resume Examples & Samples

Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented
Must be highly organized and detail oriented; accurate and timely
Able to work effectively with all levels in the organization

Data Management / Implementation Analyst Resume Examples & Samples

Managing large volumes of discreet data
Accuracy and paying impeccable attention to detail
Identifying issues and opportunities for improvement, recommending solutions, and implementing them
Managing urgent work deadlines and high profile deliverables in an efficient manner
Communicating effectively both verbally and in writing
Working closely in small teams
Participating in and/or leading systems and process improvement projects
Advanced Excel skills required

PEX Implementation Analyst Resume Examples & Samples

In coordination with unit PEX POC's, provide support for mission-sets/communities implementing PEX
Should have a minimum of five (5) years’ specific work experience with in-depth analysis of complex systems, and ten (10) year's general work experience
Should have demonstrated experience optimizing business processes to improve efficiency
Budgetary and financial experience preferred
Must possess a Bachelor's degree in a degree field or discipline that requires attention to detail and analytical skills. Bachelor's in a field other than specifically related may be permitted along with specific work experience
Or a Master's degree in a related field and three (3) year's specific experience and six (6) year's general work experience

Senior Implementation Analyst Resume Examples & Samples

Act as a liaison between First Data and Clients on client implementations, projects and/or conversions for small/medium and at times large complex implementations
Develops, coordinates, and executes project plans, task schedules and resource activities to ensure on-time and effective project delivery
Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency
Interface with other First Data departments to generate and offer appropriate solutions
Interprets and communicates First Data services and First Data products to clients, sales, and vendors
At times will be responsible for gathering client requirements for software development that will support the client implementations, projects and/or conversions
Provides client consultative input on First Data product and system features

IT Business Implementation Analyst Resume Examples & Samples

Working with members of the HRIT teams to gather requirements and design solutions to meet new business needs
Develop and manage Quarterly Implementation Plans
Perform QA testing and verification before releasing to user testing
Perform QA/test/debug and ensuring compliance with periodic audit processe
Manage User Acceptance Testing and transition to production
Perform Periodic audits of systems and implementation processes to ensure compliant
May be required to fulfill a project leadership role
Experience with Software Development Cycle management
Experience with Systems Analyst role
Ability to operate under pressure with an extreme attention to detail
Experience with HR applications
Experience working with application developers
Experience with an HR Professional role is desirable but not essential
Ial

Payment Reform Implementation Analyst Resume Examples & Samples

Supporting the completion of a roadmap with all activities needed to launch MassHealth’s payment and care delivery reform, including
Supporting the refinement and finalization of a detailed, integrated timeline for all activities that need to be performed by the Payment Reform Unit to ensure MassHealth will meet its launch timelines for its Accountable Care Organization (ACO) Pilot, at-scale ACO models and Community Partners (CP program)
Serving as a liaison with other units (Operations, IT, MMIS, Legal) in the refinement and finalization of a detailed, integrated timeline for all activities that need to be performed by those units to ensure MassHealth will meet its launch timelines for the above mentioned programs
Conducting research and providing support in the refinement and finalization of the overall working model between the Payment Reform Team and the Operations Teams
Supporting internal communications, planning, and implementation of the reform efforts, including
Working in close collaboration with other units, including the Operations and Legal Units, through the implementation planning and implementation processes
Supporting the identification and development of the infrastructure requirements to sustain ACO models post-launch, working with the policy team, operational leads in key functional areas, external vendors, and stakeholders
Working in close collaboration with the Director of Payment Reform Implementation and other colleagues to define the operating model for implementation of the functional business requirements across models
Facilitating cross-functional problem solving and driving progress throughout all initiatives and workstreams, prioritizing mission-critical issues
A Master’s degree in business, healthcare administration, public health, public policy, engineering, or equivalent degree, is highly desirable
4+ years of experience with a strong experience in implementation, program management, change management and/or process improvement
Strong oral and written communication skills with the ability to communicate to various levels of team members and leadership to clarify needs and evaluate alternative business solutions
Proven skill and effectiveness in requirements gathering, definition, business planning, data analysis, process analysis, business and functional requirements analysis, and change management
Strong analytical and reasoning skills and ability to understand and communicate effectively using data
Deep experience with Microsoft Office product suite

Senior Implementation Analyst Resume Examples & Samples

Bachelor’s degree preferred, or relevant payment processing and banking experience
Project Management experience or relevant Business Analysis experience
Experience using Microsoft Windows applications

100

Data Integration / EDI Implementation Analyst Resume Examples & Samples

Analyze project details to accurately interpret customer needs
Collaborate with Treasury Management Implementations, Internal Department Managers, Treasury Management Sales, and customers to move the project to completion within the required time frame
Manage multiple projects and deadlines simultaneously
Assist Production Support in troubleshooting processing issues
Analyze project proposals and provide work effort estimates
Makes recommendations to standardize procedures and processes and to introduce new technology or improve existing technology
Bachelor's degree, or equivalent work experience
Degree in Computer Science or Information Systems preferred
Comprehensive understanding of project management and testing methodology and procedures
Experience with customer implementation projects within a financial institution
Strong analytical and forecasting skills
Ability to manage multiple tasks, projects, and deadlines simultaneously with limited supervision
Excellent verbal and written communication and documentation skills
Excellent computer skills, especially Microsoft Office applications (Word, Excel, and Access)

101

Software Implementation Analyst Resume Examples & Samples

At least 2 years of experience in SaaS product environment or product analyst role
At least 2 years in client facing role SaaS implementation or account services a plus
Experience with JSON, XML, CSV
Proficient with Spreadsheets
Comprehension of data modeling and inferring data relationships
Comfortable with the Unix command line
Experience with information architecture
Automation of rote activities through scripting
Familiarity with JavaScript, HTML5, CSS3, AJAX
Familiarity with natural language processing
Experience with e-commerce
Participation with web development on mobile devices and tablets

102

Implementation Analyst Resume Examples & Samples

Assisting with all Implementation functions, whether assigned individually, received via the Installs queue, or as a special project
Moving all install locations from various statuses in a timely and efficient manner. Following Implementation processes, such as initial testing, configuration, releasing data, and placing sites in the proper hierarchies, etc
Assisting with Implementation special project upon requests. This can include but not is limited to: IP conversions, hardware conversions, client assessments, etc
Serving as the SME on special projects, upon request

103

Senior Implementation Analyst Resume Examples & Samples

Provide implementation project management delivery to one of Visa's signature clients as well as supporting other Visa clients, as required
Communicate directly with client(s) to understand their requirements and objectives in order to successfully implement change, with a high level of quality and efficiency
Prepare and maintain detailed project artifacts such as project plans, issue logs and lessons learned
Act as the Project Lead for various internal and external initiatives, using strong Project Management methodology
Accountable for building and maintaining, positive, constructive working relationships with not only the immediate working team, but with internal resources, stakeholders as well as the client
Clearly represent customer system and operational requirements to internal Visa organizations
Represent the Visa business and demonstrate clear, thoughtful, appropriate communications to the client
Independently manage competing priorities as well as take the initiative to resolve problems and meet deadlines through critical thinking and strong execution of deliverables
Coordinate and influence internal Visa resources to ensure delivery on commitments
Proactively identify and manage operational process improvements to increase service quality, efficiency, and/or business relationships
Bachelors/Degree or equivalent experience
Typically requires a minimum of 8 - 10 years of experience in a technical customer support, project management or implementations role in software, financial or information services
Comfortable in an environment with little oversight and an unscripted path
Demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
High level of resiliency and critical thinking

104

IT Business Implementation Analyst Resume Examples & Samples

Order Management
Provision Management
Cessation Management

105

Garnishments Shared Services Implementation Analyst Resume Examples & Samples

Educates colleagues and clients while serving as a subject matter expert across multiple process and knowledge areas
Researches and provides input and support about industry and company best practices
Ensures the standardization of processes in accordance with Aon Hewitt best practices
Works to identify and implement ideas for improving the domain specific processes and methodologies
Provides feedback on new products, services and projects
Works to support system changes through the change request process both internally and with the client
1-5 years of payroll experience
Experience in project/implementation work
Experience with PeopleSoft, SAP or other HCM required, Workday experience a plus
Ability to work under tight deadlines managing multiple tasks
Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes
Demonstrated ability to operate independently with direction from senior team members
Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
Ability to identify process improvement areas
Ability to refine processing procedures based on "big picture" and best practice understanding
Understanding of other in scope related service areas desired (e.g. compensation)
Ability to navigate and learn multiple systems
Demonstrated ability to write client business requirement documents

106

Senior Implementation Analyst, Order to Cash Resume Examples & Samples

Works with the IT leadership team to set the ERP direction and goals in alignment with the overall IT architecture and strategy related to the Order to Cash Business processes
Works closely with the Operations, Supply Chain, Finance, and Quality organizations to develop standardized global
Bachelor’s Degree in Computer Science, Business Administration, or other related field or equivalent experience. 5+ years’ experience in implementing JD Edwards Order to Cash functionality in a global environment
Pharmaceutical and/or life sciences experience strongly preferred
Knowledge of Supply Chain and Customer Service best practices. APICS certification a plus
Strong interpersonal, communication and problem solving skills
Travel of approximately 10-20%

107

Senior Implementation Analyst Resume Examples & Samples

Works closely with the Operations, Supply Chain and Quality organizations to help develop standardized global business processes
Provides expertise in the configuration, testing, validation, and training of the Capital Asset Management module of the JD Edwards EnterpriseOne ERP solution along with system deployment activities across 30+ worldwide sites
Serves as an expert member of the Plan to Produce team. Processes and modules relevant to this role include: Capital Asset Management, Inventory Management, Procurement and DSI TranCollector
Develops required project deliverables including, but not limited to, business process flow charts, configuration documentation, test scripts, and training materials
Contributes to the documentation, design, and testing of data conversions and Master Data Management
Executes plans to educate and train the user community on Capital Asset Management related topics and applications
Develops and implements processes to effectively transition post-implementation support activities to the ERP operational team
Liaise with the user community and Operational Systems Support Teams to understand the nature and trending of issues encountered by end users and new project requests
Ensures that deployed systems comply with all applicable GxP, legal, and fiduciary policies, practices and requirements
Advises the organization on related & relevant topics as required
Bachelor’s Degree in Computer Science, Business Administration, or other related field or equivalent experience
3+ years experience in implementing JD Edwards Capital Asset Management in a global environment
Pharmaceutical and/or life sciences experience strongly preferred
Knowledge of equipment maintenance and repair best practices
Strong interpersonal, communication and problem solving skills
Travel of approximately 50%

108

Implementation Analyst Resume Examples & Samples

To take overall responsibility & project manage the implementation of both on & offline business into TPN Markets across LAC
The role of an Implementation Coordinator will also include providing support for RFP responses, management of sales pipeline for Partner markets and ad hoc projects as required by the business
Take overall responsibility & project manage Implementations (Offline & Online) – to include moves, closures and ad hoc projects as required by the business
Create bespoke project plan for each client
Be the focal point of contact for the project team during the implementation phase
Ensure the Global Implementation process is followed (pre-assessment through to post-implementation stage)
Lead the implementation kick off meeting - format either formal meeting or conference call depending on client requirements
Ensure all project members are aware of their roles &responsibilities
Lead weekly calls, produce call notes & agenda’s
Ensure the project remains on track, all tasks completed within deadline
Report and escalate any challenges that may jeopardize project to whomever necessary
Understand the capabilities of the American Express tools and products (AX Connect, @work,
Pre Trip Approval tool, etc) - advise clients of functionality and impact of each product/tool
During LAC Regional & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by LAC Regional & Global IPMs
When necessary create communication strategy with CGM for review with customer
Execute readiness assessment
Conduct post implementation meeting and handover to SDN& CGM
Improve Implementation procedures/timelines
Provide support during sales bid process
Provide weekly status report to line Manager
Manage sales pipeline for TPN markets across the region
Support RFP responses as needed
Position might require international travel (10%)

109

Banking Software Implementation Analyst Resume Examples & Samples

Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs
Completes product workflow documents summarizing all processing requirements and determines key challenges in converting customer to FIS systems
Through data analysis, product mapping and interviews, gathers forms and data files from customer and assesses requirements for software utilization and discusses any software customization requirements with programming team
Creates data maps and transaction workflow documents showing exactly how every field of information will be converted. The data mapping forms the technical specification for the conversion and, in some cases, may generate code. Shares data maps with programmers, clients, and others as appropriate to ensure successful conversion. Refines mapping through iterative validation
As part of the conversion process, tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion data will be processed. Reviews conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtains formal customer acceptance of results
Examines client's processes, forms and reports, determines operational needs, and documents what the software will do and all related processes, forms, reports, etc. to be used after conversion is complete
May develop new procedures with client to ensure FIS software is used appropriately
Carefully examines data and reports to make sure conversion is proceeding correctly, runs test scripts with various data to see how new or customized transactions process through the software and verifies and validates accuracy of data through the generation of a variety of reports. Validation may include completion of prior system to FIS balancing
Coordinates and conducts readiness review. This includes directing the customer in the preparation and execution of test scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion
Customizes FIS software through the use of authoring tools to meet individual customer needs - modifies screens and data fields, creates new forms, screens, product sets, tables, etc
Throughout the project, provides expertise to answer questions and guide the client in the use of the system
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business
Ability to understand, apply and explain concepts
Ability to handle project commensurate with job expectations
Requires human relations, negotiation and documentation skills
Requires high attention to detail
Positions involving data mapping require strong analytical and technical skills
Ability to translate client requirements to technical specifications and communicate to technical staff
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

110

Product Implementation Analyst / Technician Resume Examples & Samples

Home-based position with daily travel to local customers as well as regional overnight travel.**
Bachelor's degree preferred or equivalent years of related work experience
Hospital pharmacy / clinical experience desired
Pyxis experience a plus
Automation experience a plus
Hospital I.T. experience a plus
Some training and/or teaching experience preferred
Prefer moderate to strong technical skills; demonstration of technical skills in working environment; working knowledge of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology; demonstration of competency in Pyxis software applications; broad Pyxis product knowledge and expertise; project management experience with small to medium projects
Must be able to clearly communicate, thoroughly document and demonstrate project management competency and ability to overcome project risk factors, project timeline delays and escalated customer and project issues for small to medium size hospitals or facilities
This position involves pushing, pulling, stooping and lifting up to 40 pounds
Must possess and maintain a valid driver’s license and meet BD’s auto safety standards
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

111

Risk Managed Services Implementation Analyst Resume Examples & Samples

Superb Communicates skills of ideas both verbally and in written form in a clear, concise and professional manner
Requires advanced working knowledge of FIS RISC systems as well as the industries in which FIS competes for business
Ability to understand, apply and explain AML(Anti Money Laundering) and Fraud concepts
Previous project management commensurate with job expectations
Requires excellent human relations, negotiation and documentation skills
Requires high attention to detail
Previous experience involving data mapping require strong analytical and technical skills
Ability to translate client requirements to technical specifications and communicate to technical staff
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
Ability to travel 25% to 50% in the Domestic US

112

IT Business Implementation Analyst Resume Examples & Samples

Write Test Scripts Leveraging a Traceability Matrix for tracking Business Requirements end to end from BRD to UAT
Drive the work stream clarifying and evaluating software requirements amongst the business, IT and the vendor
Leverage business and systems expertise to find opportunities to standardize and simplify the solution
Identify and manage issues, risks, and recommend actions as they pertain to meeting business needs and the software solution
8 years of project and business systems experience

113

Senior Multi Asset Implementation Analyst Resume Examples & Samples

Implementation of investment decisions made by PMs (mainly Asia based) by Generating orders across multiple portfolios for FIL funds, exchange traded instruments, futures, FX and third party funds - taking into account cash, investment guidelines, benchmarks and fund sizes
Portfolio rebalancing – monthly and large scale model realignments
Represent Multi Asset Implementation on product launches and transitions
Represent PMs on change management projects and initiatives
General support for Multi asset funds operational queries
Liaise with Operational, Fund Accounting, Technology, Compliance, Risk, Legal, Treasury, FX, Product Development and Change Management teams. Working with Retail and Institutional businesses
Ensuring compliance with all applicable statutory requirements
Participation in the Multi Asset fund range Technology Programme
Excellent communication skills. Ability to communicate at all levels of the organisation
Experience within a Portfolio Management support function, back office operations or fund administration
Ability to work in a small functional team but also as part of the broader Investment Business Group
Proved understanding of Equity or Fixed Income markets and order generation; or strong experience of Fidelity Operations or Investment Services
Ability to prioritise work within tight deadlines and handle multiple tasks simultaneously
Advanced excel (ideally to macro level)
Bloomberg (desirable)

114

IT Business Implementation Analyst Resume Examples & Samples

Technical education (Bachelors/Masters in Computer Science) and related skills
4+ years of experience with complex Business Intelligence Reporting Implementations
4 + years of experience with Oracle relational Databases, Data Warehouses, OBIEE / related technologies and Oracle PL/SQL
Understanding and performing basic end-to-end performance tuning and optimization of ETL, RPD & Dashboard for performance E
Experience in working directly with end users
Good knowledge of Oracle OBIEE Release 11g
Knowledge of SQL/PLSQL, Dimensional Modeling, and Star Schema design
Experience with Oracle BIEE development & RPD design
Experience in designing technical architecture, configuring all components of OBIEE (OBIEE Answers, Publisher, Delivers & BI Office),implementing the metadata layers and generating reports and dashboards
Good knowledge with design & development of OBIEE reports and dashboards & best practices
Strong experience in OBIEE Answers, BI Admin tool, OBIEE Web Catalog and application/object security, working knowledge of WebLogic Server and Architecture
Experience with agile and waterfall life cycle methodology
Dedication, teamwork, and commitment to quality are essential
A strong customer-oriented focus and desire to achieve results
Demonstrated ability to analyze current processes and recommend process improvements
Strong planning, organization, problem-solving and analytical skills
Demonstrated ability to achieve results through cross-functional, virtual teams
Effective in building relationships with Corporate IT and business partners
Highly motivated, self-driven, team player
Good project management skills with proven ability to complete projects and achieve results with desired quality and timelines
Ability to partner with the business team to understand their requirements, propose creative solutions and implement the solutions
On-call availability during quarter-end

115

Multi Asset Implementation Analyst Resume Examples & Samples

Cash Management – monitoring cash positions and cash flows
General support for Multi asset funds’ operational activities and queries
Implementation of investment decisions made by PMs by generating orders across multiple portfolios for FIL funds, exchange traded instruments, FX and third party funds - taking into account cash, investment guidelines, benchmarks and fund sizes
Liaise with Operational, Fund Accounting, Technology, Compliance, Risk, Legal, Treasury, FX, Working with Retail and Institutional businesses
Drive process improvements and procedural enhancements to increase efficiency and reduce risk
Ensure that we have globally consistent procedures and processes across Multi Asset Implementation teams
Numerate individual with strong analytical skills
Highly organised, detail oriented with a desire to be “hands on”
Results-oriented, proactive with a “can do” attitude
Ability to work effectively under pressure and multitask
IMC (desirable)

116

Implementation Analyst, Tech Lead Resume Examples & Samples

Strong communication skills, oral and written
Proven ability to successfully manage a team
Self-directed and collaborative approach to solutioning and issue resolution
Demonstrated ability to assess critical situations and act quickly to address them

117

Web / Mobile Analytics Implementation Analyst Resume Examples & Samples

JavaScript coding necessary for analytics tagging using libraries such as JQuery, AngularJS
Ability to translate business requirements and Measurement Plans into an analytics tagging implementation guide
Must have a thorough understanding of Solutions Design Reference documentation
Must own and implement analytics tagging, deployments, testing and reports on sites using Adobe Target, SiteCatalyst, OpinionLab's Customer Feedback tool, DemandBase, and CRM/marketing pixels, all run through Ensighten Tag Management tool ManageUI
Have a working knowledge of W3C standard DataLayer object used as an abstraction layer between presentation layer and TMS
Using Agile Scrum project management principles evaluate business goals and objectives from multiple business teams and have a good understanding of KPIs, Measurement Plans, Solution Design Reference (SDR), develop tracking/tagging strategies to allow individuals and teams to measure success
Assist with implementation of third party pixels for marketing campaigns implemented using Ensighten
Conduct platform training and knowledge sharing in web analytics for stakeholders and the project team
Leverage various platform API's to develop custom dashboards and other applications that provide increased value and ROI
2-3 years of working knowledge of JavaScript and JQuery and Front End Web Application development with focus on Web Analytics
Working knowledge of tagging technologies like Adobe SiteCatalyst, Google Analytics, DART, OpinionLab, Gomez or Boomerang
Perform cross-browser and devices quality assurance and data validation on all analytics tags to ensure that all appropriate and relevant data is being collected
Experience with mobile analytics implementation
Understanding of how to translate business requirements into KPIs, data collection requirements and reports
Ensighten Manage certification
Other tag management solutions such as Signal and Tealium
Working knowledge of JSON, DOM, XML, XPath, REST, RegEx, AngularJS
Experience implementing A/B and multivariate testing
Experience with ObservePoint Audit/Simulation tool

118

Implementation Analyst Operations Programme Team Resume Examples & Samples

Support/Production of feasibility studies to aid completion of Business Case/Plans
Engaging the operation to undertake discovery work and establish areas of opportunity
Sourcing and Analysis of various data sets to produce/support feasibility studies
Production & Presentation of findings to stakeholders using various techniques
Working with various operational teams to undertake discovery / fact finding
Support implementation plans through the production of measures of success data (inc. dashboards, early life glide paths and stakeholder performance packs
Identify gaps in current MI/Analysis and suggest new lines of reporting to the MI team
Provide root cause analysis and corrective actions to continually improve reporting quality functions
Support wider Operations Programme Team objectives utilising full skill set as required
Excellent interpersonal skills with strong verbal & written communication skills across peer, senior and group situations
Strong Analysis experience
Experience of working with large quantities of data - particularly numerical
Experienced operational background ideally with knowledge of both Consumer and Business areas
Good understanding of finance processes & working with numerical data
Demonstrated experience in a detail or process orientated analytical role
Experience with SAP ERP systems (desirable)
Experience with Salesforce.Com (desirable)
Experience of Business Objects4 (desirable)
Very strong in Microsoft Excel and PowerPoint
Strong organisational skills and ability to efficiently multi-task, prioritise, and delegate
Ability to collaborate with both internal and external customers

119

Senior Multi Asset Implementation Analyst Resume Examples & Samples

Experience within a Multi Asset Portfolio Management support function, back office operations or fund administration
Proved understanding of Multi Asset order generation and Equity/Fixed Income markets
IMC

120

Senior AML Systems Implementation Analyst Resume Examples & Samples

Maintains high level of compliance awareness and knowledge to effectively support area of responsibility
Develops detailed project plans and implementation guidance related to customer risk scoring initiatives
Leads cross functional project teams needed to implement technology solutions, ensuring completion by targeted dates by setting milestones and monitoring progress
Periodically reports to management on project status
Works with management and staff in areas affected by necessary alterations in business practices to ensure understanding and implementation of new policies and procedures
Develops reporting based on the outputs of the multiple AML systems and functional areas
Maintains an effective relationship with Business Line partners and provides appropriate leadership in making sure the appropriate steps are taken to implement the Business Line technology and process solutions
May have direct interaction with regulatory examiners and internal/external auditors
Onboarding of new department employees for Payments CRO AML team
Maintain hardware assets list for Payment Services CRO AML team
Advanced understanding of applicable laws, regulations, financial services, and regulatory trends that impact assigned Business Lines
Advanced understanding of the Business Line’s operations, products/services, systems and associated risks/controls
Working knowledge of AML/BSA risk assessment and mitigation processes
Strong organization, project management and analytical skills and relevant experience
Demonstrated ability to accurately document significantly complex systems and business processes
Experience in managing technical projects through the project management lifecycle
Proficient computer skills including significant experience in project management and word processing software
Bachelor's degree or 5+ years of equivalent experience; advanced degree or project management certification preferred
Visual Studio, SQL, Visual Basic for Application (VBA), Microsoft.NET, Advanced MS Access knowledge to support and enhance an interim Risk Filtering solution
2 or more years of relevant experience in implementing or managing AML/BSA regulatory compliance or other risk processes or systems
Strong analytical and research skills, and use of good judgment in decision making
Demonstrated ability to handle multiple priorities and deadlines effectively and efficiently
Advanced computer skills including significant experience with project management software
CAMS certification
NICE Systems / Actimize experience / knowledge

121

Senior Implementation Analyst Collection Systems Resume Examples & Samples

Business Strategy/Plan/Growth/ Execution - Contributing to the development of the short and long term business plans for the National Collection Centre & Special Accounts Centre by
Leadership/Team Membership - Contribute to the effective functioning of the team by
Experience leading the change management work stream on projects that are complex change initiatives impacting one or more elements of people, process and technology simultaneously
Ability to explain complex technical concepts to non-technical individuals
Proven experience in successfully implementing change through best practice change methodologies
Demonstrated leadership and ability to work autonomously or collaboratively
A sound knowledge of the Bank’s retail and small business products and policies
Highly developed interpersonal communication style; self-starter with the ability to balance multiple projects and priorities and work with others towards a common vision
Accurate and thorough investigative skills
Effective and proven relationship building, strategic influencing and change leadership skills
Thorough time management skills in order to satisfy the needs of a large client group
Knowledge of Quality Assurance Testing principles is an asset
Strong business analysis skills and requirements documenting experience

122

Senior Implementation Analyst Resume Examples & Samples

Plan, direct and coordinate with clients/stakeholders directly, activities necessary to establish and maintain network connections between Visa and our Financial Institution/Endpoints without customer impact
Ability to digest both business and technical documents is necessary, along with the ability to communicate and translate information across various levels of individuals internal at Visa and at client location
Present and explain technical solutions to clients in a manner that allows project efforts to move forward to reach launch dates
Ability to communicate proficiently in Spanish is required
Bachelor's degree in Project Management, Information Technology, related field, or equivalent work experience
Requires a minimum of 8+ years of progressively experience in project management, technical support or customer service role in financial services, payment card, software, or information services industries

123

Systems Implementation Analyst Resume Examples & Samples

Coordinate and manage multiple, complex application releases and maintenances across our platform
Own the release and deployment process of both vendor software releases as well as internal software releases
Consulting with software vendors on best practice of installation of the software and gain a high level understanding of the functionality contained within the release and the components of the system that are impacted
Working with software vendors to learn from them and document as much information on software as possible
Support test teams with bugs/problems they find in their efforts to test the software applications
Train and mentor members of the team & wider groups on the overall platform architecture and its various components
Play a lead role in improving processes & procedures of the implementation and release management area, looking to automate repetitive processes where possible
Participate in determining standards and best practices around Release Management
Facilitate the Software Project Lifecycle process
End user training and knowledge transfer to the team members & wider groups within the organisation
Working with business users and support teams to solve any issues with software
Work with and optimize change management process: approvals, control, tracking, etc
Ability to prioritise and to take responsibility for one's own workload

124

Systems Implementation Analyst Resume Examples & Samples

Perform server installations at client sites
Configure servers for use with various Fiserv solutions
Work client cases from inception to resolution while managing client expectations
Place outbound client calls as part of project work
Compose or review technical documentation such as knowledge base solutions, log support activity and draft requests for program changes
Conduct client and peer-to-peer training
Hands-on work with networking, PCs and operating systems
Call center or other phone work experience
Experience with AIX or other versions of Unix
Experience with Windows Server and SQL
Experience with server virtualization concepts
Frequency of travel 33%
Unix and Windows Server experience
Three years of relevant phone support and technical work experience

125

Business Process Implementation Analyst Resume Examples & Samples

Supporting preparation or coordination delivery of the relevant project management documentation, including project charter, project plans and progress reports in line with the applicable Project Management Methodology
Supporting project close review including lessons learnt review
Supporting operational activities assigned by Finance Solutions team
Cooperating with 3rd party Suppliers to support AP Automation
Supporting project quality assurance including factory, functional and end user testing
Effectively cooperating with the Finance and IT teams
Supporting or facilitating adherence to the relevant internal processes and controls including IC (Internal Controls), Quarterly Release Process and Unified Quality Process
Working with the Finance Solutions team to support world class financial systems and processes
2-4 years Oracle ERP system experience; 4-6 years overall accounting/finance experience
Intermediate level Excel
Good level of practiced technical knowledge
Matrix management experience of multiple teams,
A global approach and an appreciation of cultural differences
Ability to engage with customer and internal staff as required
Ability to ability to work in a virtual team environment
Ability to identify problems and work to resolution as required
Strong numeracy and attention to detail
Administrative and project management experience
Ability to communicate effectively at all levels, and to build a strong rapport with customers and the Service Provider
Negotiation and problem solving skills
Good team player, with ability to act as individual practitioner and functional leader

126

Senior Product Implementation Analyst Dallas Metro Resume Examples & Samples

Home-based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside in the Dallas area.**
Hospital I.T. experience a plus
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

127

Senior Product Implementation Analyst Chicago Metro Resume Examples & Samples

Home-based position with daily travel to local customers as well as regional overnight travel. The ideal candidate will reside in the Chicago area.**
Bachelor's degree preferred or equivalent years of related work experience
Hospital pharmacy / clinical experience desired
Automation experience a plus
Prefer moderate to strong technical skills; demonstration of technical skills in working environment; working knowledge of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology; demonstration of competency in Pyxis software applications; broad Pyxis product knowledge and expertise; project management experience with small to medium projects
Must be able to clearly communicate, thoroughly document and demonstrate project management competency and ability to overcome project risk factors, project timeline delays and escalated customer and project issues for small to medium size hospitals or facilities
This position involves pushing, pulling, stooping and lifting up to 40 pounds

128

Software Implementation Analyst Resume Examples & Samples

To provide technical services to Capita One customers and to the Capita One business
Work towards targets and goals as set out by the Operations Manager and demonstrate an understanding of how you will achieve these in your 1-1 meetings and regular reviews
To plan effectively and to achieve expected service delivery
To work effectively and flexibly with all other Technical teams to help collectively achieve targets across Technical Services
Proactively seek out new opportunities which will help deliver increased service levels, or quality improvements
Contribute effectively to forecasting and reporting processes
Work with the wider business sections such as Development, Solutions and Sales to provide sound technical advice and guidance toward the continual improvement of our products and services
To maintain a professional attitude and stay customer focused at all times
Be a Subject matter expert on a key technologies
To plan, lead and partake in specified technical and operational projects
Support the Heads of operations, Development, Product and Sales in helping to develop strategies to maximise the revenue from technical services offerings
Support the Account Managers and other colleagues’ relationships with local authorities to develop long-term loyalty, profitability and grow the net worth of the business
To be able to look forward and identify future growth within the team and department as a whole
Few years of previous proven successful Technical Services delivery
Manages deadlines successfully
A working knowledge of Microsoft Office applications
Ability to pick up new technologies and concepts quickly
Oracle 11g / 12c (installation / migrations / configuration)
SQL server 2008 /2012 (SSRS / SSAS) (installation / migrations / configuration)
Microsoft .NET (IIS 6 & 7, 7.5) (Configuration / troubleshooting)
Windows server 2008 /2012 exposure
Microsoft’s authentication mechanisms and related sub systems, including Active Directory
Domain Name resolution and DHCP technologies
Network protocols and topologies inc, TCP/IP
Is thorough in their approach to change, considering all aspects that will be affected
An understanding of the factors and issues affecting UK Education

129

SAP Senior Process Implementation Analyst Resume Examples & Samples

60% Process & Solution Design/Deployment
You will be part of an SAP deployment team supporting the deployment from initiation through the “go live” and “post go live” activities, including Requirements gathering, training, testing, Cutover and Hypercare, troubleshooting, data validation, and issue resolution. These activities require knowledge in one or more specialized areas and may require additional research and interpretation to determine issues
You will lead and contribute to the problem solving of solution gaps and implementation issues complex and objective in nature requiring additional research and interpretation so that corrective actions can be developed and applied accordingly
You will advocate quality of solutions that meet or exceed defined business requirements for one or more departments within a business unit or function
You will lead teams (either directly or indirectly) and guide, explain, and clarify solution options and influence business partner decision making to minimize the amount of project investment divergence from target architecture. Persuade senior internal and external stakeholders to accept new ideas, approaches, and concepts as required within a region
You will evaluate multiple process solutions to business scenarios and form recommendations based on cost/benefit analysis, considering industry best practice and leveraging in-depth and broad knowledge over several business process areas in one or more countries
You will provide Guidance and Quality Assurance during requirements and test phases to build perennial system(s) or instances of SAP for multiple business units
You will assist with cross-business/function process design efforts
20% Solution Assessment: Analysis & Requirements Gathering
Requirements Gathering – You will assess Business Unit/Function needs, clearly eliciting, translating, and documenting business, functional and non-functional requirements for one or more complex process areas and communicating with influence and persuasion as necessary to reach agreement. Identify issues relating to missing or misinterpreted business requirements
Process and System Analysis – You will lead and/or facilitate requirements discussions with key stakeholders
Risk and Issue Assessment – You will identify, assess, and develop mitigation plans for complex to extremely complex risks and issues within a broadly defined and complex environment and escalate as appropriate
You will collaborate with the BU/Function, Sr. Bu/Function and key project SMEs and Sr. SMEs to identify, analyze, interpret, and prioritize simple to extremely complex business requirements ensuring alignment with one or more process advisors and BU/Functions
You will identify and actively influence to accept new concepts and the change management, communication, and training needs
Both in depth and broad knowledge used to translate business requirements for medium to high complexity design specifications for one or more process, data, or technology areas in one or more countries
10% Relationship Management
You will act as a strategic liaison to multiple BUs/Functions
You will facilitate agreements among stakeholders to adopt a common solution
10% Any other duties as assigned
You will provide input to high level estimations
You will lead and mentor less experienced staff, including coaching Cargill core values
University degree in Business, IT or equivalent experience
SAP SD /PP /MM /ACM /CM /GTM /TSW functional consulting experience (either direct or in a supporting role)
3 - 10 years’ business experience or related experience on medium to large scale SAP Implementation projects
Completed at least 2 full SAP deployments
Experience working with ambiguity and a fast paced and changing environment
Ability to understand our business, work across business units, be a team player and enjoy working in a team oriented environment
Strong problem solving/decision-making skills
Ability to lead and influence others, including senior level personnel
Skills in identifying and developing strategies to address change management issues
Project demands may from time to time require work during non-standard business hours. An example would be during a system implementation at a plant which can happen only during scheduled downtime
Master’s degree in Business or IT
Experience with Software Development Life Cycle (SDLC)
Familiarity with Business Analyst Body of Knowledge (BABOK)
Experience with SAP Solution Applications additional to modules noted above (ECC, FICO, Sabrix, FSCM, GTS, Solution Manager)
Knowledge of and experience with Change Management
Familiarity with Cargill’s Project Delivery Process (PDP) Methodology
Familiarity with Agile methodology
Knowledge of Business Process Modelling tools and techniques

130

B Implementation Analyst Resume Examples & Samples

Executes assigned duties within implementation project plans and 340B business model. Works with Walgreens team, clients and stores to ensure the process is implemented and goes through integration. May execute entire implementation for smaller projects
Analyzes claims data, utilization and prescriber information from clients in order to determine which stores will be impacted by client implementations and how they will be impacted
Responsible for 340b application system setup
Develops understanding of 340b statutes and guidelines to ensure client implementations are in compliance with those set forth by the Government
Bachelor’s Degree and at least 1 year of experience in gathering information from clients, assessing internal and external clients’ needs and preparing solutions based on needs OR a High School Diploma/GED and at least 4 years of experience in gathering information from clients, assessing internal and external clients’ needs and preparing solutions based on needs
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)
At least 1 year experience in managing projects
Basic level skill in MS Office suite
Experience with MS Visio

131

Uc Implementation Analyst Resume Examples & Samples

Overall project implementation responsibility for a large and complex healthcare customer engagement
Provide input to project estimates, technical solution design and plans for projects or project components
Accountable for the successful implementation and on-site deployment of professional services deliverables
Proactively identify and resolve project issues and facilitate the resolution process
Demonstrate leadership by decision making and problem solving, resource management, conflict resolution, planning, prioritizing and goal setting for successful project completion
Maintain and enhance customer, internal resource, vendor and partner relationships at all organizational levels through professional demeanor and communication
Handle day-to-day activities and communication between resources
Strong customer service and teamwork skills. Ability to coordinate cross-organizational resources based on project requirements
Must be able to work independently and/or as part of a wider project team and assume ultimate responsibility for customer satisfaction during the implementation process by delivering installed and thoroughly tested products
Develop, maintain, and manage Microsoft Project plans, project budgets, and P&L using a variety of standard tools including Microsoft Office suite, SharePoint and accounting tools
Maintain project repository by posting project documents and keeping all items up to date in identified systems
Provide status reports and measurements throughout life of the project
5+ years of telephony experience working on voice solutions with carriers, PBX, VoIP and Unified Communications deployments and/or integrations
Previous Microsoft Unified Communications voice deployment experience
Microsoft certifications in multiple areas including Active Directory, Exchange Server, and Office 365 with a focus on Lync and/or Skype for Business  Previous VoIP gateway configuration experience with vendors such as SONUS and AudioCodes
Excellent communication skills to both customers and management, and the ability to translate complicated concepts into understandable language  Must live within the St. Louis area
Ability to travel (up to 25%) and work out-of-hours as required
Functional use of MS Office, Word, Excel, and PowerPoint, and the ability to learn and utilize resource tools specific to Aspect/SSM

132

IT Business Implementation Analyst Resume Examples & Samples

Bachelor of Science in Computer Science, Computer Information Systems or related field—or commensurate experience
5-7 years experience in Information Security preferred
3-5 years experience of Data Privacy initiatives preferred
Demonstrated success managing multiple initiatives simultaneously across a variety of knowledge areas
Broad knowledge of global regulatory environment preferred
Familiarity with Oracle RDBMS, Application Server, Applications (ERP, CRM); hosting/SaaS environments; Information

133

Implementation Analyst Resume Examples & Samples

This position requires some off-schedule work days and times in support of production installs and other project activities
Ability to synthesize technical information and apply to business solution
Project Management experience and training preferred

134

Implementation Analyst Resume Examples & Samples

Must be able to make decisions and solve problems that are general in nature and for which there are precedents
Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
Proficient in computer systems and personal computer use
10 – 15% travel is required

135

Implementation Analyst, Senior Resume Examples & Samples

Perform software implementations for Fiserv’s clients via telephone, email, and web based contact channels
Thoroughly track, organize and document all product implementation and support related activities
Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
Handles mission critical projects including client training before, during and after implementation
Participates in the transfer of knowledge and training of junior implementation analysts
Frequent travel may be required
3+ years of relevant experience
Previous customer service experience required
Financial industry experience is required
Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date
Work on multiple projects if necessary
Excellent communication skills including written and verbal
Knowledge of business methods and practices in the financial services industry is highly desirable
Ability to exercise appropriate judgment/decision making skills to ensure client success
Incumbent may coach, cross-train, strain, assist, and in general help others as assigned

136

Implementation Analyst Resume Examples & Samples

Undertake system configuration
Support the production of requirement documentation
Undertake test analysis when required
Pensions and/or employee benefits administration processes/software experience desired

137

IT Business Implementation Analyst Resume Examples & Samples

4+ years of relevant corporate legal experience including project management, case research and case investigation experience. Oracle Legal department experience is a plus
BA/BS or related legal work experience
Strong computer proficiency and understanding of computer technology required
Proficiency with Microsoft Outlook, Excel, Word and PowerPoint
Ability to work effectively with Legal and technical teams
Experience working with in-house Legal staff, outside counsel and third party vendors on litigation case management or in the area of eDiscovery, including ESI identification, preservation, collection, processing, review, analysis and production
Project management skills and experience coordinating across functional departments required
Requires excellent written and verbal communication skills
Must be familiar with legal terminology, case management activities, litigation support concepts and have a basic understanding of the Federal Rules of Civil Procedure
Knowledge and understanding of Relativity and other review platforms
Knowledge and understanding of forensic data collection (Encase) and chain of custody concepts is a plus
Candidate must be able to work in a flexible, highly complex and varied work environment
Candidate must be self-motivated, confident and capable of managing multiple priorities
Ability to work in a fast paced, collaborative and dynamic team environment

138

Cims Implementation Analyst Resume Examples & Samples

2 years experience in system implementation or supporting of clinical solutions preferred
Ability to meet deadlines, work and communicate effectively with the stress of a fast-paced environment
Capable of working in a collaborative environment with cross-functional teams
Can-do mentality and proven willingness to pitch in with all kinds of work as needed to get the job done
Proficiency in Microsoft Office products preferred
This position involves pushing, pulling, and lifting up to 40 pounds
Ability to travel for multiple days at a time, on-site, across the US

139

SAP Process Implementation Analyst Resume Examples & Samples

60% Solution Deployment
Lead teams (either directly or indirectly) and guide, explain, and clarify solution options and influence business partner decision making to minimize the amount of project investment divergence from target architecture. Persuade senior internal and external stakeholders to accept new ideas, approaches, and concepts as required within a region
15% Solution Assessment: Analysis & Requirements Gathering
Risk and Issue Assessment –Identify, assess, and develop mitigation plans for complex to extremely complex risks and issues within a broadly defined and complex environment and escalate as appropriate
Identify and actively influence to accept new concepts and the change management, communication, and training needs
Engage, influence and/or proactively advise business sponsors, leaders and users to accept new approaches and concepts that will ultimately contribute to their targeted business outcomes for a BU or geography
Champion collaboration and facilitate coordination with all involved that enable delivery in team environment
Engage and influence developers to ensure efficiency and solution quality
Collaborate and support other team members during requirements, design, build, and test phases
Lead and mentor less experienced staff
3 - 10 years business experience or related experience on medium to large scale SAP Implementation projects
Experienced working with ambiguity and a fast paced and changing environment
Familiarity with Project Delivery Process (PDP) Methodology

140

SAP Senior Process Implementation Analyst Finance Resume Examples & Samples

60% Solution Implementation
Provides input to support the “go live” and “post go live” activities, including training, testing, troubleshooting, data validation, and issue resolution. These activities require knowledge in one or more specialized areas and may require additional research and interpretation to determine issues
Advocate quality of solutions that meet or exceed defined business requirements for one or more departments within a business unit or function
Lead implementation projects and guide, explain, and clarify solution options and influence business partner decision making to minimize the amount of project investment divergence from target architecture. Persuade senior internal and external stakeholders to accept new ideas, approaches, and concepts as required within a region
Evaluate multiple process solutions to business scenarios and form recommendations based on cost/benefit analysis, taking into account industry best practice and leveraging in-depth and broad knowledge over several business process areas in one or more countries
Requirements Gathering - Assess Business Unit/Function needs, clearly eliciting, translating, and documenting business, functional and non-functional requirements for one or more complex process areas and communicating with influence and persuasion as necessary to reach agreement
10% Other Project Delivery Responsibilities (may include some or all of the following)
Manage workload and priorities to deliver agreed upon project milestones and objectives set by the business unit or function
3 - 10 years SAP FICO consulting/ business experience or related experience on medium to large scale projects
Demonstrated conflict resolution skills
Experience leading, persuading and influencing others, including senior level internal and external personnel

141

IT Business Implementation Analyst Resume Examples & Samples

Ability to learn quickly in a challenging environment and work as part of a team or independently to achieve objectives
Strong problem solving skills and technical aptitude
Basic frontend user interface / user experience skills
Familiarity with quote to cash and/or sales operations
Basic knowledge of software programming best practices (undergraduate degree that included some computer science coursework or equivalent experience)
The ability to demonstrate a working knowledge of Big Machines CPQ Configuration, Commerce, and Document Engine modules, including BML and BMQL a plus – Blue Belt Certification ideal

142

Implementation Analyst Resume Examples & Samples

Effectively manage multiple projects across multiple phases by owning the inputs and managing deliverables
Clearly articulate customer needs to the teams to enable collaborative problem solving
Work closely with other departments to develop, deploy, and maintain tools and products that improve our ability to meet customer needs
Articulate how our customers use our software and the implications of the variables that can be manipulated
Think through the implications of changes to data and articulate those implications to the project team
Work with the project team to analyze the options and variables available with a data set so effective choices can be made and risk can be mitigated
Competently process all industry standard data sets and identify the unique attributes of each type
Accurately predict and quote the time it will take to complete a task based on assumptions you help identify
Define User Acceptance tests to ensure the product meets the project goals
Identify the root causes on issues and clearly articulate the cause, the scope of the risk, and ways to mitigate the risk moving forward
Understand and articulate the impact and interaction of other tools on the options available to our customers
Comprehensively document and effectively train on best practices as solutions are implemented
Navigate the hosted server/infrastructure environment so you are able to quickly locate and identify data or resources required to move a project forward
Understand how our product is used by our customers and apply that knowledge to help find solutions to customer needs
Completes required operating records such as time allocation reports, support tickets, etc
Minimum of 2 years of work-related experience with Print and Document composition
Strong foundational knowledge of AFP, PDF, XML, and other output formats
Experience with full document lifecycle management (from data extraction to document composition)
Demonstrated ability to explain complex systems in a manner that allows options to be understood and helps to facilitate decision making

143

Senior Implementation Analyst Resume Examples & Samples

Answer external Client and internal user inquiries related to an existing suite of digital tools
Log all inquiries in a Client Relationship Management tool. Respond to inquiries in established Service Level Agreements
Identify, report and track instances where tool functionality isn't working within design parameters
Work directly with Clients to train on any new features or tool versions
Coordinate directly with clients to understand unique set up requirements to support their business needs
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without client impact
Ex cellent time management, organization, and planning skills are essential
Able to set priorities, influence others, and manage client expectations
Demonstrated success in client relationship management

144

Adobe Analytics Implementation Analyst Resume Examples & Samples

System integration and enhancements working with developers and IT, including coordinating user acceptance testing (UAT)
Data integrity, governance and documentation
Reporting design and functionality
Anticipate issues / requirements based on knowledge of business trends
Bachelor's Degree in Information Technology or related technical discipline
3+ years’ experience in implementation and integration of Digital Analytics tools – MUST include minimum of 1 year working specifically with Adobe Analytics (Omniture / SiteCatalyst)
Must have experience with Adobe Dynamic Tag Management
Must be proficient in Javascript, HTML and CSS languages
Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Visio)

145

Global Customer Implementation Analyst Resume Examples & Samples

Provide a premier customer service by building a strong business relationship with the commercial teams
Understand the customer on-boarding administration and middle office outsourcing
Ensure all scheduled work is completed by agreed deadlines, checklist are used and files contain all required implementation/ conversion information are archived prior to closing an implementation
Flag any potential service delivery issues as early as possible, escalate with other team members, managers, director, and VP
Adhere to deadlines, communicate delays to managers/director and ensure work is completed as expected
Participate in cross process improvement initiatives across the functionalized global pricing groups
On-going review of daily controls and communication of any new suggested procedural changes to managers/director/VP
Assist managers/director in dealing with ad hoc issues and streamlining operational processes to improve efficiency, to reduce potential credit notes from issuance, and to protect integrity of revenue reporting
Take a leadership role in project planning, team coordination, web services set up, data collection, performance reporting and tracking, and customizing a best-in-class pricing implementation experience for new and renewal customers
Bachelor's Degree (four year college or university) with major in Business Administration, Finance or Marketing related fields preferred
2 years of customer facing experience
2 years DHL or relative business experience
2 years of complex reporting and analysis experience
Computer literacy – proficient in MS Office and MS Project
Excellent analytical skills and PowerPoint skills
Strong Communication skills
Bi-lingual verbal Spanish required
Excellent project and multi disciplinary program management skills
Extensive knowledge and understanding of DHL Express Billing and Pricing methodologies and system capabilities preferred
Ability to integrate and work in diverse cultures and environments
Excellent interpersonal skills and customer service oriented
Strong Analytical skills with the ability to use thinking and reasoning to solve a problem
Strong decision Making should be experienced in making timely and appropriate choices based on accurate analysis and experience
Experience with Microsoft Access and SQL a plus

146

Sales System Implementation Analyst Resume Examples & Samples

Regional lead for global projects - e.g. Guided Onboarding, START, OMS, GCPT; identifying, coordinating and training with country for the testing and deployment of the tool
Develop, maintain and work on Regional Sales tools for reporting and analysis
Identifying business requirements that meet the countries' needs for the entire region. Each country has different/unique complexities with their requirements which need to be considered
Responsible for ensuring data quality compliance for the region. develop and implement commercial scorecard - creating focus measures (i.e. KPI) that clearly identify knowledge gaps in the countries (e.g. deep dive analysis in data to find out root causes)
Launching, implementation and overseeing new and existing sales programs (e.g. START tool, Customer Onboarding, Seal the Deal etc), ensuring global alignment
Coordinating with Global champion and cross-functional leaders (Marketing, Country Commercial Heads, E-commerce, pricing, customer service, etc) to ensure maximization of EBIT
Responsible for the delivery of training pack, sales materials, and other promotional materials. Provides functional advice and training to less experienced SFA positions. Develops training materials and operating manuals to ensure documentation is available for functional reference and audit compliance for accurate and timely reporting, as well as create training material and coach countries on how to maintain proper hierarchy in COMET
Preparation of data and presentation for country and regional reviews for the AM board, deep understanding of KPI's
BS/BA in related discipline and a minimum of 2 years experience in related field or MS/MA and a minimum of 4 years experience in related field
State-of-the-art knowledge of technologies, processes, and practices
Database, SQL, Access GSP knowledge, and administration
Project management, communication, planning
Experience working in COMET or other CRM Systems
Experience in Training, Sales cycle & Pipeline Management
Spanish language preferrable

147

Implementation Analyst, Service Logistics Resume Examples & Samples

Minimum 3 years of related experience
Excellent testing management skills
Has the knowledge and experience in using warehouse management system
Excellent communication and skills
Has operational experience will be an added advantage
Ability to inspire teams to improve processes
Has the experience and ability to work with different levels of stakholders, cross country and cross cultural ad hoc teams
Ability to manage projects and execute change management
Experience in managing process improvement initiatives
Independently performs assignments to achieve stated objective
Has the ability to determine and develop approach to solution
Ability to work under stress with tight deadlines
Excellent understanding of the principles of supply chain management

148

Implementation Analyst Resume Examples & Samples

Manage multiple client implementations simultaneously
Accurately forecast activation dates and manage implementation appropriately to meet release dates
Provide superior customer service to all internal and external customers
Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
Maintain advanced knowledge of each product for which they are responsible
Interpret and understand client business requirements
Assist client in determining best practices for setup and configuration to achieve client’s desired result
Analyze legacy information and practices and configure appropriately in new environment
Conduct review with customer prior to release to confirm acceptance of data and configuration
Maintain accurate records of all communication received for each client
Update activity records timely and accurately to ensure accurate reporting and client billing
Manage defect or problem resolution to drive implementations to completion
Notify management of any complications, missing data or system defects that might delay the implementation
Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
Perform testing on new workflow, scripts, or solutions prior to implementation
Provide project coordination as required for more complicated account setups to ensure successful completion
Resolve complaints and answer questions from both internal and external customers
Collaborate regularly with other departments to improve processes or procedures
Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
Maintain knowledge of departmental processes and procedures
Bachelor’s degree or equivalent in related industry
Background in technology, accounting, marketing or business
Excellent analytical abilities to grasp the key points from complicated details
Advanced knowledge of Microsoft Office products
Must be able to multi-task, work in high paced and deadline driven environment
Must be able to effectively communicate with external customers and internal business partners
Ability to work overtime as needed to ensure deliverables are met
Familiarity with RealPage products, SharePoint, Photoshop and SalesForce.com a plus

149

IT Business Implementation Analyst Resume Examples & Samples

Partnering with GIT leadership team to ensure GIT strategy for our imperatives and managing the incoming work through the governance cycle
Definition of current and future state of Global IT’s Enterprise Network Service
Partner across a small peer team of Strategy Planners to define and refine processes, identify areas of improvements
Manage the request intake process for new request by working with SMEs to define and identify resource capacity
Work with the Service Level Management and Service Catalog functions to determine key service drivers, Service KPIs, benchmarks/target, and structure of the service
Definition of current and future state of Global IT’s Enterprise Network Service (ENS)
Evaluate results of initiatives to determine if the Service capabilities have delivered the desired service changes/progress
10 + years of progressive business experience
Management technical experience in unified communications strategy, design, delivery and support roles is an advantage
Working understanding of ITSM
Demonstrated experience applying IT technology in an innovative manner to solve business problems
Proven ability to collaborate at multiple levels, across divisions, functions and cultures; comfortable working with executive level management
Able to work well in a staff environment that requires flexibility in long range, short range and very short turnaround assignments
Previous experience in the preparation of budgets, forecasting techniques, cost tracking, etc
Experience with best practice benchmarking processes and practices
Superior communication skills (interpersonal, verbal, presentation written, email)
Strong listening and negotiation skills
Strong working knowledge of IT infrastructure; especially network

150

IT Business Implementation Analyst Resume Examples & Samples

Continually strive to design better, more user friendly and enhanced applications that add value to our Customers
Maintain application documentation ensuring that business and functional requirements are properly documented and stakeholder needs are met
At least 5 years experience in a similar field
Demonstrate strategic initiative and creative solution development across multiple applications and processes
BS in Business Administration focused on Management Information Systems or equivalentt
Past experience with Oracle eBusiness Suite applications (OM, OKS, or Quoting) and/or Omniture Web Analytics is a plus

151

Implementation Analyst Resume Examples & Samples

Support Box Implementation Consultants in customer implementations by helping to manage the project plan and acting as a resource to the project
Independently lead small and mid-size implementations
Utilize Box delivery methodology to ensure customer business objectives are met and project goals are achieved on schedule
Apply Box best practices, product knowledge, and delivery methodology to meet business needs and deliver outcomes
Produce customer-facing deliverable and assist with the creation of new internal resources (e.g. use case blueprints, methodology deliverables, implementation templates, etc.)
Ensure that a plan is in place for each engagement for deployment, change management and adoption programs
Clearly communicate implementation status, issues, risks and effort to both the customer and Box Consulting Leadership
Understand customer use cases and requirements and in turn apply Box best practices to ensure a successful implementation. Apply vertical industry and functional best practices as applicable to each customer
Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out
Troubleshoot customer issues during implementation and be relentless about finding a solution
Develop a broad set of technology skills in mobility, integrations, and technology architecture
Partner with Sales and Box Consulting to develop a plan for making Box a part of the customer’s core architecture as well as identifying future opportunities for growth in an account
Function as the voice of the customer and provide internal feedback on how Box can better serve our customers. Work cross-collaboratively with other teams such as Product, Marketing, Engineering, and Support
Excellent customer-facing communication skills (written and oral). Comfortable presenting in front of senior audiences
Comfortable learning, using and explaining new technology
Self-motivated team player ready to embrace a fast paced, high growth environment · Eager to learn about consulting in the enterprise technology space
A track record of outstanding academic and/ or professional experience
Past experience in a leadership role
Passionate about working with customers and learning about various industry verticals
A first consulting experience
Familiarity with Content Management Solutions
Familiarity with Project Management tools and best practices
Familiarity with Salesforce.com and other SaaS technologies

152

Implementation Analyst Resume Examples & Samples

Bachelor’s Degree or equivalent Clinical/Business experience
Clinical Project experience required
Sunrise experience preferred but not required
Experienced working with large teams

153

Implementation Analyst Resume Examples & Samples

Manage appropriate expectations during the implementation of Revenue Management System for each client
Build and maintain relationships with Professional Services team members to ensure successful implementation
Develop and communicate implementation plan and status for each client implementation
Communicate the project scope and possible issues in a timely manner
Initiate and coordinate internal quality assurance tests to verify accurate setup
Work with Professional Services team to ensure necessary information is available for the implementation
Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients
Gather and load Property Management System data
Ensure accurate data is being received from source Property Management System and communicate any issues
Troubleshoot Property Management System data
Assist with the creation and maintenance of implementation related documents, check lists and procedures
Manage and schedule time to meet implementation goals and maximize department profit
Promote a positive professional image of RealPage internally and externally
3 years experience within a technical position or environment; systems software experience highly preferred
High School diploma or equivalent is required; Bachelor degree in computer science or related field preferred
Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer
Demonstrated ability to quickly analyze and troubleshoot issues
Ability to learn and utilize new procedures and processes quickly
Able to work with little supervision, but knowing when to escalate problems
Flexible, detailed, and able to successfully accept change
Demonstrated ability to work effectively with customers during high-pressure situations
Strong customer service and organizational skills required; strong conflict resolution skills
Ability to work in a fast-paced, deadline and customer oriented environment
Above average interactive, planning, time management and detail skills
Familiarity with RealPage products, other property management software, or the property management industry is preferred
Flexible to work overtime when needed

154

County Implementation Analyst Resume Examples & Samples

Work in a team-collaborative environment, facilitating and coordinating county specific implementation activities that complement an overall statewide initiative
Contribute towards the building of appropriate client deliverables, which may include, PowerPoint decks, training materials, meeting agendas and minutes
Manage a County MS Project schedule and report status using a project-defined tools and reporting structure
Review of detailed system architecture, requirements and design to facilitate training requirements and communications needs
Follow policies and procedures like change management, project governance and project life cycle
Utilize excellent oral, written and presentation skills to clearly express and communicate concepts and ideas
Work under the guidance of approved project plans and schedules and report progress against these plans
Participate in collaborative teaming discussions and meetings with clients, vendors, and CGI team members
Three years of experience working on an Information Technology (IT) implementation project with a minimum of 3,000 users
One year of Organizational Change Management (OCM) experience for an IT implementation project with a minimum of 3,000 users
Solid understanding of business goals of the project and the ability to lead teams in meeting these, clarifying ambiguous or complex requirements and triaging more complex problems as they arise
Strong facilitation skills with the ability to engage a diverse group of clients that may have competing priorities and perspectives
Demonstrated ability to work collaboratively within and among teams
Project Applications: MS-Office, MS-Visio, MS-Project and MS-SharePoint
Excellent written/oral communication skill: the ability to produce documents with concise and comprehensible information
Strong Leadership and interpersonal skills including the ability to quickly adapt to a client’s business culture and relate to people from all levels of an organization
Successful public sector consulting track record

155

Implementation Analyst, Advisory Resume Examples & Samples

Assist converting institution with development of detailed mapping specifications
Create, test and run application Stored Procedures that match the mapping specifications
Balance all institutions financial and reportable account information for all data cuts and live conversion
Perform QA and database validation for all data cuts and live conversion
Provide conversion weekend and cut support for conversion of data, balancing, and data review
Act as the primary project contact for the data team involved in the conversion of complex merger clients
Partner with client, client partners, implementation management and other key stakeholders to determine merger and professional services project objectives and success factors
Advise and participate in merger schedule management
Manage the communications with the clients and internal teams to ensure project completion in accordance with process and client requirements
Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout the project
Develop project documentation to aid in communications and efficiencies
Execute data team process improvement projects and transformation initiatives to improve operational performance, drive efficiency, and enhance client experience
Interface with internal implementation teams to contribute to the development of data team specific professional services programs and merger related initiatives
Increase and share knowledge and skills in all functions of project/program management while applying these skills to data team project program creation, deployment, and coaching
Provide technical guidance to junior team member and process guidance to all team members as it pertains to merger and other data team engagements
Ability to navigate the Fiserv organization and to work effectively across business units and across functions within the company
Strong project management skills, ability to coordinate multiple tasks to completion with minimal supervision
Must be willing to work under deadlines and be detail oriented
Familiarity with Oracle databases and experience with relational databases and programming
Prior system conversion experience
At least 5 years of previous financial industry experience
At least 2 years of experience with DNA

156

Customer Implementation Analyst Resume Examples & Samples

Experience with Amadeus e-Travel Management (AeTM) and Amadeus cytric Travel & Expense
University degree in Marketing, Project Management, Business or IT
Fluent English (written & spoken). A second language would be a plus (Spanish and/or German)
Valid Experience in business travel industry , ideally business Travel Management Company
Solid experience in IT project management
Experience of Travel Management in a large corporation is a plus
Worldwide business trips about 10% of working time

157

Customer Implementation Analyst Resume Examples & Samples

Provide functional support and problem resolution to sales and/or customer functional staff
Recommends process, product and/or service improvements based on understanding and anticipation of internal and external business challenges
Autonomously solves unique and complex problems that have a broad impact in the business
Work independently and has significant latitude to solve problems
Maintain or create documentation reflecting all functionalities delivered throughout bespoke solutions in order to facilitate the reusability
Analyze customer systems and service requirements
Suggest alternatives / improvements / new techniques in processes, flows, operational models and plans
Write functional specifications used for customization and/or verify that specifications reflect customer requirements
Guarantee that customized products/solutions meet specified requirements
Perform the necessary tests on the customized solution before it is delivered to the customer
Deliver customer training on the solution when necessary
Good English (written & spoken)
Valid Experience in business travel industry with deep understanding of specific business processes for one or several travel industry (ies)
In-depth knowledge and expertise covering Customer Profiles, PNR, Pricing, Document Issuance, Queues, Office Profile set up, Security both in command and in the GUI of Amadeus Selling Platform Classic and Amadeus Selling Platform Connect and all associated products like Productivity Suite

158

Web Implementation Analyst Resume Examples & Samples

Experience in creation / maintenance of websites with associated knowledge (HTML, CSS, JavaScript, and PHP basics)
Experience in WordPress/Shopify/Magento/Drupal or similar platforms (at least 1 platform)
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process

159

Change & Implementation Analyst Resume Examples & Samples

BI/MI, Forecasting and planning
Communications (internal and external communications)
Industry (liaison and stakeholder management)
Operational Change and Implementation
Operational Governance
Operations (the ‘live’ operation)
Experience of operational implementation delivery and change management within a technical, multi-supplier, business-to-business service environment
Able to articulate the challenges a business operation faces when consistent change is being delivered
Able to understand, analyse, interpret and report on operational performance data
Good understanding of a range of best practice project and programme delivery (e.g. agile, waterfall) with the emphasis on operational delivery (this is not a pure project manager role)
Requirements capture and management[3] including best practice methods and tools
Strong stakeholder management skills and gravitas at senior level
Strong communication and reporting skills

160

Carrier Implementation Analyst Resume Examples & Samples

Support presales team for inbound order acceptance
Project Manage upgrade and downgrade orders to completion, including post sale customer contact/coordination
Schedule and lead project specific meetings for projects owned by CI Analyst
Manage work assignments for Carrier Implementation PM’s
Team leader for front end provisioning process including initial design updates to At Task order management
Purchase order investigation/initiation, CI Analyst assists Carrier Implementation Project Managers with PO management and escalation
Purchase order tracking through Suddenlink equipment 3rd party vendor
Logistics fulfillment, inventory threshold management and tracking with our 3rd party vendor
Coordinates with Finance team to implement new customer billing
Monthly reporting to Finance on new customer completions, Performance intervals, and FOC misses
Initiate process and distribute customer facing documentation associated with a Carrier customer order, to include Order Confirmations, FIRM Order Confirmations and Design Layout Records and other customer facing documentation as required
The Carrier Implementation Analyst works closely with senior team members within Suddenlink Finance department to forecast monthly completions for budget projections, and to manage carrier stock thresholds based on sales forecast with our 3rd party vendor
This position will need an in depth working knowledge of industry standard Carrier best practices
CI Analyst must possess working knowledge of industry standard ILEC/CLEC/Cellular/IXC service delivery intervals and expectations
Serves as a liaison with customer, sales and engineering/operations to provide data and information needed for successful order design processing and handoff to Engineering and Implementation teams
Expert level qualification and collection of all data required for successful Suddenlink Implementation. Including but not limited to the detailed perusal of both Inbound/Outbound Carrier Customer orders (ASRs and/or service order contracts). Qualification includes expertise/competency against the original proposal to include location data, rates, term, capacity/bandwidth, ASOG NC/NCI service/provisioning codes, design engineering hand offs, equipment data and configurations, etc
Owns and resolves all issues or related problematic activities against assigned workload
Drives vendor escalations to first/second management levels to ensure Firm Order Commitment/Design Layout Record (FOC/DLR) are received in a timely fashion
Performs other related duties and tasks as assigned or as required
5-7 years of telecommunications experience, carrier access provisioning, ASR/order management and wholesale customer support
Fluency with carrier level services, contracts and communication protocols for all facets of electronic gateway or manual ASOG ordering practices for complex carrier services
Demonstrated competency with Telecommunications standards including Telcordia, Access Service Request (ASR), ASOG (Access Service Ordering Guide) practices/processing, Local Exchange Routing (LSR) Guides, Order Confirmations, FIRM Order Confirmations (FOC), and Design Layout Records (DLR)
Working knowledge of MS Outlook, Excel, Word and PowerPoint
Advanced competency with Access Service Requests (ASRs) and Carrier Wholesale gateway systems (Neustar, etc.)
Facilitative leader able to manage meetings with project team members and large carrier customers
Must have excellent interpersonal, written and oral communications, analytical and problem-solving skills
Bachelor’s degree strongly preferred and/or 5-7 years of carrier order management and provisioning services
Proficiency in Salesforce.com, ICOMS (billing), At Task and/or other back office carrier infrastructure systems strongly preferred

161

Senior Digital Tagging & Implementation Analyst Resume Examples & Samples

Minimum 5-7 years of relevant work experience in a similar role preferably in digital analytics/marketing
Experienced with Google Tag Management Software and Google Analytics Suite Ability to query data by writing SQL for analysis
Minimum 3 years management of people and projects
Experience in a complex organization, with a proven track record of positive results required

162

Implementation Analyst Resume Examples & Samples

Provide consultation to the client before, during and after implementation/conversion
Monitor the status, coordinate, and effectively communicate progress and any potential problems to manager, internal Business Units and Account Executives for awareness and/or resolution
Analyze and determine implementation requirements and provide to appropriate Business Units
Perform administrative tasks related to client database records to record activities
Maintain the tools used to ensure the efficiency and effectiveness of the implementation/conversion process
Experience in driving small to medium sized projects within an organization
Experience in banking, financial services, and/or software industries
Familiarity with Project Management tools
Ability to multi-task and adjust schedules to meet deadlines in a fast-paced environment
Weekend and off hours work and availability is required
Minimal

163

Risk Managed Services Implementation Analyst Resume Examples & Samples

Successfully manages the client through the business requirements definition for implementing the AML and Fraud products
Facilitate training and functional configuration of the application
Perform system integration testing and facilitate client validation and acceptance testing
Maintains current knowledge of industry issues and opportunities for specific areas of expertise
Maintains current knowledge of best practices for specific areas of expertise
Delivers outstanding quality work, leading to client references and case studies
Sells the value of offerings and identifies areas of opportunity for FIS services in client institutions
Provides sales support, identifies and qualifies opportunities, and defines and presents solutions
Evaluates situations, identifies challenges and opportunities for improvement and creates practical solutions
Builds and maintains credibility with clients and peers, as domain expert for specific areas of expertise
Works effectively in a team environment
Works at client site for most assignments
Defines and conducts research and analysis to identify industry trends and strategies
Requires high attention to detail Previous experience involving data mapping require strong analytical and technical skills

164

Implementation Analyst Resume Examples & Samples

Set up issues logs for the upcoming project, reserve program and file names, following Mercer standards to be used in the project. Provide final document to the Technical Requirements Specialist for review
Adhere to standards, procedures and process improvements as required
Able to work independently and as a member of a team with minimal supervision on assigned projects to generate accurate and efficient solutions of customers
3-5 years of prior experience demonstrating the ability to work on own and within a team environment, the ability to map data, create and successfully test data and or support client needs
Benefits Outsourcing experience
Ability to juggle multiple projects and deliver on time and on budget
Ability to work well in team environment is critical

165

Implementation Analyst Resume Examples & Samples

Crafts, leads and owns solution design and delivery of products and services
Extracts client business needs and delivers existing and innovative solutions that improve our client’s business performance
Leads across boundaries and presents a seamless face to the client
Drives more efficient delivery by evolving and adhering to repeatable processes, automation, policies, and best practices
Grows financial, professional, and public services (real estate and education) industry knowledge and capabilities and leverages into standards, products, and services
Implementing standard products which require no custom design work
Troubleshooting, supporting, and augmenting existing client solutions
Tolerate a demanding and intense work environment; meet multiple deadlines consistently
Graduation from a college or university with a bachelor’s degree; and/or equivalent experience in software or insurance industry
Working knowledge of PC technologies, business computer applications, and relational databases - SQL, Business Intelligence experience is preferred
Ability to embrace accountability for results and constant learning

166

Product Implementation Analyst Resume Examples & Samples

Maintain a deep subject matter expertise in the configuration requirements of assigned MedAssets software products
Complete product configuration and/or perform quality control testing based on requirements communicated by a project’s assigned Product Implementation Consultant (including the build out or testing of business rules, workflow, mapping)
Provide experienced feedback and recommendations to Product Implementation Consultant on optimal product configuration based on known requirements
Quickly escalate any identified risks or issues to a project based on product configuration requirements and known capabilities of the software product
Maintain knowledge of the inbound data requirements of assigned software products and understand the configuration requirements of the product based on available data from the customer
Contribute product subject matter expertise into the issue resolution process for assigned projects
Erform quality assurance activities as needed based on project requirements
Involved in preparation activities and validation of software product preparedness prior to client site visits and user training sessions as part of implementation
Supports application functionality and for assigned products which are Live, but yet to be transitioned formally to MedAssets’ ongoing support operations
Remains current on release updates and product knowledge for assigned products
Provides coordination and clear communication via phone, email and SFDC on case or other client implementation and support activities to both internal and external customers
Organizes, investigates, and resolves assigned work in a timely and effective manner
Participates in the project transition process from Implementation to Customer Support for assigned products
Participate in weekly stand-up meetings to provide updates on accomplishments, issues, and up-coming activities related to assigned projects
Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship; and
Completes other projects as assigned
BA/BS in Business Administration, Healthcare, or 2+ years industry experience or training in Hospital Revenue Cycle recommended
Comprehensive understanding of hospital revenue cycle preferred. Candidate should be experienced in one or more of the following areas: Patient Access, Charge Capture, CDM Management, Billing, Claims Editing, Managed Care, Contract Management, Cash Posting, AR Follow-up, month-end reserves reporting, AR Analytics
Prior experience in implementing and/or supporting software applications. Healthcare and/or financial packages preferred
Strong organization, analytical, and problem-solving skills, as well as detail-oriented
Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects with several teams

167

IT Business Implementation Analyst Resume Examples & Samples

Leverage his/her business experience and expertise to partner with the LOBs to follow standard SDLC, drive the delivery of the BRDs, FSDs, UATs, Readiness and Implementation
Define and document all use cases, E2E process flows, and business requirements in a timely manner
Coordinate and Sign off on all BRDs and Functional Specs
Partner closely with the Service Transition & Support team during the On-boarding and Deployment of the LOB

168

IT Business Implementation Analyst Resume Examples & Samples

Leverage his/her business experience and expertise to partner with the LOBs to consolidate, standardize and simplify processes Follow standard SDLC, drive the delivery of the BRDs, FSDs, UATs, Readiness and Implementation
Assist in research for business decisions that will require Executive Management review and approval
Coordinate and review with business for Sign Off on all Business related action, issues and risks
Drive UAT Release Testing
Write test scripts, conduct call center testing and manage LOB test cycle
Help to reviewor build custom training material
Experience in implementing CRM, CTI and Knowledge Management

169

Technical Implementation Analyst Resume Examples & Samples

Knowledge of conveyor systems, pneumatic systems and network devices
Proficiency in Microsoft Excel, Word and AutoCAD
Knowledge of Programmable Logic Controllers, PLC programming software and the input/output devices that connect to the PLC, to produce a working system
Supervisory or team lead experience
Subject matter expert on diverse product offerings or software applications
Infrastructure subject matter expert/product specialist
Good understanding of relevant healthcare industry knowledge within the business combined with technical expertise
PMP Certification or the desire to obtain and Six Sigma certification is a plus
Must be a self-starter/self-directed with the ability to work with minimal direction
May work independently; as a supervisor; or as a team member depending on project requirements
Must be able to communicate with all levels of management to review project tasks and status

170

SAP Process Implementation Analyst Finance Resume Examples & Samples

Identify issues relating to missing or misinterpreted business requirements. Lead and contribute to the problem solving of solution gaps and implementation issues complex and objective in nature requiring additional research and interpretation so that corrective actions can be developed and applied accordingly
Collaborate with the BU/Function, Sr. Bu/Funciton and key project SMEs and Sr. SMEs to identify, analyze, interpret, and prioritize simple to extremely complex business requirements ensuring alignment with one or more process advisors and BU/Functions
Create and maintain long-term working relationships with senior internal and external stakeholders, including technology teams, functional counterparts, vendors, developers, and business partners
Provides input to staffing plans at the project-level to identify key / required skills
Strong written and verbal communication skills, ability to communicate technical and business information effectively to both technical and non-technical people
SAP or ERP experience in one or more of the following areas: Cash Management / Treasury or Accounts Receivable experience (either direct or in a supporting role)

171

Process Implementation Analyst Resume Examples & Samples

Advanced process mapping skills
Implement to BPMN 2.0 conventions
Development of JAVA code (groovy) to ensure process flows work as per design
Facilitation of large scale workshops
Implementing process from design requirements
Delivery of business critical change
Responsibility for the delivery / implementation of robotic process providing greater automation
Prepare and deliver process walkthroughs to gain sign off of process implementations

172

Implementation Analyst Resume Examples & Samples

Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to enterprise servers and environments using Esri tools and other related technologies
Maintain comprehensive case documentation in customer relationship management (CRM) system
Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM, SAP BusinessObjects, or big data
Expertise in Windows and/or Linux system architecture concepts and systems administration

173

Implementation Analyst / Graduate Resume Examples & Samples

Upload and download system data
Collate and combine information from different sources
Participate in client meetings and project status calls
Liaise with clients, third parties and Capita departments
Undertake data analysis when required
Highly computer literate, knowledge of Microsoft Office applications, specifically Excel to advanced level
Good interpersonal skills; able to interact with people at all levels and develop strong working relationships
Able to take responsibility for own work, effective time management skills and capability of working to tight deadlines under pressure
Attention to detail and commitment to providing quality service

174

Duck Creek Business Implementation Analyst Resume Examples & Samples

Experienced Business Analyst or equivalent experience in requirements gathering, estimating, implementation, integration test planning and execution, and User Acceptance Testing definition and execution
Experience/knowledge of P&C Insurance software applications
Experience/knowledge of software development life cycle for P&C insurance software Experience/knowledge of Agency Bill, Broker Bill, and Direct Bill (both single and account bill) Experience/knowledge of commissions processing, cancellations, write-offs and collections Experience/knowledge of billing pay plans, payment methods (paper and electronic), Electronic Bill Presentment options, statement reconciliation types, retrospective billing (invoicing, collections, commissions)
Experience with .Net Solutions and SQL and relational database design
Experience with XML and XSL
Experience with systems integration (Policy, Billing, Claims, Reinsurance, third-party systems) Experience and knowledge of statutory reporting basics and implications in Billing
Experience in inter-system balancing (daily balancing of cash, transactions from Policy Admin system to Billing and General Ledger)
Experience with implementation of Duck Creek Example Platform solutions for Policy Administration, Billing and/or ASW Claims desired
Degree in Business, Accounting or Finance and/or related field or equivalent work experience
Solid computer skills and proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint)
Strong Communication skills (both oral and written) and interpersonal skills
Knowledge of a formal, documented Project/Program
Management methodology preferred
Familiarly with insurance products, rules and methodologies a plus

175

Implementation Analyst Resume Examples & Samples

BS or BA degree, or equivalent applicable experience (4 years minimum)
Minimum of 2 years of work experience in client, account or project support roles, preferably in the corporate travel or meetings industry, software or other high-tech industry
Solid technological aptitude or the ability to learn technology and its application to the processes associated with corporate meetings and events

176

Implementation Analyst Resume Examples & Samples

Manage appropriate expectations during the implementation for each client
Troubleshoot Property Management System data and file issues
3 years’ experience within a technical position or environment; systems software experience highly preferred

177

Implementation Analyst Resume Examples & Samples

Manage the implementation process as new clients are on-boarded to Price Tracking
Work with program managers, directors and client contacts to answer questions related to Price Tracking
Develop and streamline best-in-class processes to enable efficient set-up
Communicate with internal and external team members regarding implementations
Consult with clients, program managers, directors and external contacts about how individual client configurations can be best set-up to optimize performance
Troubleshoot and spot-check existing implementations to help ensure that they are operating efficiently and generating optimal results
Provide team members with reports and information on upcoming launches
Contribute to ongoing product development by identifying and prioritizing improvement opportunities
Deliver an exceptional customer experience by taking ownership of client issues and following problems through resolution and maintaining an orderly workflow according to priorities. When this is not possible, escalate issues for further action
Promote a productive and harmonious working relationship with your team and between other company employees which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Minimum of 3 years’ experience working in travel operations
Proficiency in one or more GDS systems, including Sabre and Apollo
Proficient knowledge of travel terminology and ticketing / reservation processes
Online travel booking experience preferred
Proficiency with Windows and Microsoft Office technology
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills

178

Global Securities Operations New Account Implementation Analyst Resume Examples & Samples

Liaise with various internal teams to coordinate account setup
Create account structure via On Boarding Toolkit
Schedule and maintain client reporting
Create and maintain clients’ website user profiles
Investigate post go live issues
Excellent excel skills
Knowledge of operational risk and best practices

179

IT Business Implementation Analyst Resume Examples & Samples

Basic knowledge of software programming best practices (undergraduate degree that included some computer science coursework or equivalent experience). Must be proficient in at least one software procedural language (e.g., BML, C++, JavaScript, Oracle PL/SQL, Perl, Python)
Experience with Agile Development, SCRUM
Familiarity with quote to cash and/or sales operations a plus
Experience administering a CPQ installation or similar configuration application a plus

180

Implementation Analyst Resume Examples & Samples

Coordinate the scheduling, configuration, testing and other implementation steps associated with new releases, software fixes, enhancements and/or customization with assigned clients
Maintain existing configurations and update the system as needed or requested
Train client resources on the system and corresponding workflows
Offer consultative recommendations regarding system configuration based on evaluation and subject matter expertise
Follow all standard operating procedures and processes to deliver a high quality customer service experience for internal and external clients
Manage, troubleshoot and resolve client issues with appropriate urgency
Collaborate with cross-functional teams to deliver on client needs and requests
Document progress, activities, client communications, resolution, root cause and related correspondence using SalesForce.com CRM system
Communicate client status, concerns and issues to the appropriate resources on a routine basis or as the situation warrants
Assist in the development of other employees through participation in education and training activities
Create knowledgebase and process documentation
Master corporate best practices and supported methodologies for all job functions
Analyze issues to thoroughly understand and document, then implement a solution when appropriate
Maintain high quality service delivery
Occasional After-hours duties
Occasional Travel may be required (<5%)
General office duties
Prior insurance, claims/remittance processing and/or payer software applications background
3+ Years experience in a customer facing role requiring communication via phone and email
Good interpersonal/relationship building skills
Ability to prioritize and demonstrate independent time management skills
Self–directed, Self Starter
Knowledge of billing and claims processing practices and systems
Experience with Medical benefits/liabilities packages (coverages)
Experience with implementation or support of Payer / HIM software systems
Familiarity with commercial insurance plans
Medical billing/coding experience
Experience with Diagnosis Codes (ICD10, HCPCS, CPT, etc)
Knowledge of Insurance/Claims workflows
Intermediate technical application experience (MS Word, Excel, PowerPoint, Windows, etc.)
Able to independently manage projects
Provider/member eligibility and maintenance knowledge
Working knowledge of CMS guidelines and applicable fee
Understand 837 and corresponding EDI response transactions
Excellent Problem-solving and troubleshooting skills
Excellent client service and communication skills
Ability to work under pressure with tight deadlines and maintain calm composure
Intermediate skills/knowledge with coding, SQL queries and joins, and Microsoft operating systems
Ability to leverage other resources via effective collaboration to meet goal

181

Wmos Implementation Analyst Resume Examples & Samples

Develop and maintain strong partnerships with the business users to understand the strategic direction, processes and needs of the business
Prepare detailed design documents and functional specs for development activities including reports, interfaces, data conversions, enhancements, etc
Recommend improvements and solutions which would improve business efficiency, quality and process while maximizing functionality
Perform structured testing activities, integration, and user acceptance testing; including test plan creation, test data creation, and coordinating execution in conjunction with other team members
Perform testing against code fixes provided by vendors; coordinate promotion of said fixes to production
Transfer knowledge and capabilities to the internal client organizations as well as team members; including the planning, development, and delivery of relevant project documentation
Assist with tasks and issue follow-up including contacting project team members for task and issue status, communicating potential conflicts and issues to the project team, and updating the appropriate logs and plans
Provide guidance to business users on appropriate use of Manhattan’s Warehouse Management for Open Systems (WMOS)
Provide go-live support for new implementations
Assist with production support as needed; this includes being part of the on-call production support rotation
Bachelors or advanced Degree in Computer Science, Information Systems, Operations Management, Supply Chain Management, or Industrial Engineering strongly preferred
Advanced knowledge of Warehouse Management Systems required; preferably Manhattan’s Warehouse Management for Open Systems (WMOS)
Intermediate to advanced SQL skills preferred
Minimum of 4 years Supply Chain relevant experience
Experience with business process analysis methods, flowcharting and documentation techniques
Superior interpersonal skills necessary to effectively interact and communicate with other team members, managers, and users
Proven track record demonstrating strong communication skills and the ability to work in a team environment
Basic to Intermediate knowledge of UNIX, Linux, AIX; preferably AIX experience
Basic to Intermediate knowledge of Oracle Database architecture
Exceptional analytical, troubleshooting, and problem solving skills

182

Gsam Fundamental Equity Portfolio Implementation Analyst Resume Examples & Samples

Develop an in-depth knowledge of GSAM?s Fundamental Equity portfolios and associated objectives and restrictions
Monitor cash levels and flows on Portfolios
Create and review orders to ensure they are compliant and maintain cash within levels
Act as first point of contact for Compliance issues raised on portfolios, and associated investigation and escalation
Coordinate initiatives to launch new accounts
Respond to Portfolio Manager and clients? queries
Participate in technology initiatives to enhance portfolio management implementation tools
Superior attention to detail
Excellent multi-tasking skills
Ability to work extensively within a team in a fast paced environment
Adaptability and ability to learn quickly
Working knowledge of asset management compliance preferred

183

Implementation Analyst, Senior Resume Examples & Samples

Assist converting institution with development of detailed mapping specifications
Create, test and run application Stored Procedures that match the mapping specifications
Balance all institutions financial and reportable account information for all data cuts and live conversion
Perform QA and database validation for all data cuts and live conversion
Provides conversion weekend and cut support for conversion of data, balancing, and data review
Execute data team process improvement projects and transformation initiatives to improve operational performance, drive efficiency, and enhance client experience
Must be willing to work under deadlines and be detail oriented
Proficient with Oracle databases and experience with relational databases and programming
Proficient with SQL Quarries and Stored Procedures
Prior system conversion experience
Up to 40%

184

Change Implementation Analyst Resume Examples & Samples

Follow configuration work plans to configure solution functionality and components in production and non-production environments
Gather requirements and determine scope of work to estimate delivery effort and delivery timeframes
Apply change management processes throughout service request life cycle
Troubleshoot and validate configurations to ensure successful implementation in client domains
Communicate effectively verbally and in writing to clients and internal stakeholders
Evaluate the impact of changes within client environments and with support, make recommendations in accordance with Cerner standards
Identify potential integration points and cross-solution builds
Experience with Microsoft Office products including Word and Excel
Comfortable training individual users or user groups on processes
Experience with or ability to learn Cerner Revenue Cycle build tools and workflows
Ability to manage and prioritize multiple requests to ensure timely response to the users
Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community
Bachelor's Degree with emphasis in related field or equivalent experience
Must reside in or be willing to relocate to the Roseville, CA or Kansas City, MO areas
2+ years of experience with Revenue Cycle departmental workflows or system maintenance
1+ year of project management experience
At least 1 year of clinical or customer service work experience

185

Product Implementation Analyst Resume Examples & Samples

Reviews file data content to ensure all coverage types included in the file were accurately proposed by the insurance carrier; serves as a system expert and analyzes underwriting criteria for Financial Institutions; prepares and issues master policies based on the insurance carrier’s coverage proposal; and implements rates, deductibles, coverage limits, coverage types, property types, letters, reports, fees, taxes, and state regulated forms ensuring accurate setup of the account into the Mortgage or commercial system
Reviews and maintains master policies to include renewals, endorsements, state regulations, and compliance changes; stays abreast of the surplus lines laws and regulations for each individual state to ensure compliance; and provides coverage for the Financial Institution’s uninsured properties and to ensure protection against financial loss
Performs and maintains the letter creation process based on requests received from business units and/or Financial Institutions; gathers requirements by analyzing the coverage definitions setup for the account, the content included in the sample letters, and the keywords needed to accurately display system data and Insurance Carrier information; modifies the system based on the Financial Institution’s needs ensuring accurate letter versions, letter cycles, and process controls; creates or edits data streams to generate letters and Evidence of Insurance for Financial Institutions, consumers, and to populate the imaging system, which requires exclusive access per business auditing rules including SOC1 audit
Provides troubleshooting support and problem resolution for internal/external business units on a variety of products, applications and programs; recreates errors, determines root causes, and offers resolutions; formulates and executes an action plan to include verifying systems/products impacted, isolating root cause, devising a resolution, and engaging appropriate resources and business stakeholders; and prioritizes by taking into consideration the impact on business operations
Analyzes coverage to determine treaty and/or subtreaty assignments used by Accounting to specify the insurance carrier, commission to carrier, coverage type and/or any state taxes or fees; reviews commissions paid to the insurance carrier for accurate reporting; determines state taxes and fees based on whether the master policy issued to the Financial Institution is admitted or Surplus Lines; admitted master policies are filed by the insurance carrier to the State Board of Insurance identifying the coverages, rate, and deductible set forth in the master policy; Surplus Lines master policies are not individually filed with the State Board of Insurance and are used for coverages not provided in the admitted market and therefore pay additional surplus lines taxes and fees to the state; and designs and creates a New Business Report with the above information for each Financial Institution and submits to Accounting
Discovers and analyzes system defects; advises on system enhancements that would improve business operations; gathers and writes business requirements for program enhancements or system changes to include surplus lines tax file, fee table, outbound insurance carrier files, Claims Loss Ratio reporting, and end-of-month Accounting bordereaux reports; and tests product additions, system changes, and enhancements to ensure data integrity
Defines business processes, procedures, and requirements for new products/projects as well as opportunities for process improvement based on the needs of business units; updates system parameters to support new products/projects; gathers and writes business requirements for any program enhancement or change which includes, but not limited to: tax file, fee table, carrier file, loss ratio, and bordereaux reports
Creates and maintains access to FocusNet application for Financial Institutions and their users; ensures appropriate security access is granted and communicates credentials through a secured email; performs periodic access review to keep Financial Institutions in compliance; completes user testing; and provides troubleshooting support to ensure optimal user experience

186

Product Implementation Analyst Resume Examples & Samples

BS in Food Sciences or equivalent of experience
Computer Skills (Excel, PowerPoint, Word, etc)
Written Skills
Clear Verbal Skills
Team Builder
Problem Solver
Task coordinator
Experience in FDA Regulations
Knowledge of SAP

187

Implementation Analyst Resume Examples & Samples

Bachelor’s degree, plus five years IT process management experience including a combination of the following
Experience with a WMS system. CargowiseOne, Manhattan Scale, Red Prairie, or Provia preferred
Experience with warehouse EDI Transactions ( 940, 943,944,945,946,947)
Ability to learn/understand functionality of multiple warehouse-related systems
Reliable business knowledge, preferably in the 3PL, retail and/ or logistics industry
General knowledge across the entire supply chain; manufacturing, inventory management, logistics planning, distribution and transportation
Technical proficiency with SQL Server is a plus
Ability to perform complex and varied level work where analysis of situations or data requires an in-depth evaluation of various factors
Knowledgeable about functional design, system processes, and software testing
Advanced interpersonal, business communication, and writing skills
Complex thinking, analysis, and decision making skills
Experienced with technical troubleshooting and problem solving
Must be well organized and able to handle multiple assignments
Self-starter who takes initiative and can work with minimal supervision
Flexibility and the desire to work in a fast-paced environment are essential
Able to demonstrate effective use of applications and PCs

188

IT Business Implementation Analyst Inftech.func.ic Resume Examples & Samples

Identify any key business decisions that will require Executive Management review and approval
Coordinate and Sign Off on all Business related action, issues and risks
Drive UAT signs off and Release Sign Offs
Write test scripts, conduct call center testing and manage LOB test cycle. Seek and Implement Best Practice throughout the SDLC
Help to pull together or provide consulting and feedback on custom training material
Experience in IT leading software development oriented projects
Experience in developing business oriented reports and KPIs
Proven track record to identify efficiencies and improvements that can translated to the NGCC project

189

SDG Implementation Analyst Resume Examples & Samples

Bachelor Degree with 3 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR Technical Certification or College Courses with 4 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR 5 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience
Knowledge of national account contract specifications
Knowledge of corporate marketing practices, product lines, and claims systems
Programming and report generation skills
Experience in marketing, marketing support, project management or product & account operations
Knowledge of health care regulatory and legislative process
*(2) positions available

190

Senior SDG Implementation Analyst Resume Examples & Samples

Bachelor Degree with 4 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR Technical Certification or College Courses with 5 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR 6 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience
Knowledge of health care regulatory and legislative process, healthcare market and products and corporate operations
Clear and concise written, presentation, verbal and interpersonal communication skills in order to work across various departments with various levels of management
Handling sensitive or difficult situations as well as develop and deliver formal training to internal and external customers
Extensive experience leading cross-functional workgroups
Capable of working independently and in group settings with ability to respond to rapidly changing priorities
Identifying complex risks and issues, risk mitigation, and issue resolution, including working and negotiating with Legal and/or the Regulatory Oversight Office as applicable
Flexible and responsive, capable of managing multiple projects concurrently
Takes initiative /supervisory role in driving results with ability to meet deadlines
PC proficiency to include Word, Excel, PowerPoint, Outlook
Knowledge of healthcare marketplace trends related to product, service and economy
Knowledge of state and federal legislature processes, including the interaction of HCSC Government Affairs with lobbyists
*This position can be based out of Chicago, Downers Grove, Richardson, Tulsa, Helena, Albuquerque, or Oklahoma City

191

Technical Implementation Analyst Resume Examples & Samples

Broad skilled software development professional with deep skills across the SDLC including with technical implementationdata analysis, requirements, testing, familiarity with coding, and project management
Analyze, design, test and manage/deliver quality software products in a complex environment
Acquire knowledge and develop expertise of JPMC’s AML Transaction Monitoring system architecture, data interface specifications, source system data providers, and suspicious activity monitoring requirements
Facilitate project scoping sessions involving multiple LOBs application teams and actively participate in requirements definition sessions. Document and obtain consensus of project scope including source system providers, data requirements and system integration requirements
Formulate project execution approaches in coordination with peers/technical teams
Successfully deliver Technology projects spanning the SDLC including for projects building Business Intelligence/reporting capabilities using tools such as Spotfire, Qlik or Tableau)
Perform project management to include identifying key tasks, dependencies, providing task duration estimates, and building schedules. Update project plans and status reports as required
Identify data and technical issues and communicate resolution options/status to management
Coordinate with Production Support to ensure proper implementation readiness and operations turnover
5+ years of combined software development, analysis, leadership, and/or IT project management experience required
2+ years of experience in one or more specific banking transaction and customer data sets, e.g., Retail, Wires, Payments, DDA, etc. Anti-Money Laundering (AML) experience is a plus
Bachelor's degree in a technical or analytical field with preferred focus in Information Systems or Computer Science
Critical thinker and self motivated team player. Must possess the ability to research and resolve issues independently and also successfully coordinate across technical, vendor, and business teams
Ability to organize/manage multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
Must have excellent analytical, oral and written communication skills
Experience with Business Intelligence tools such as Spotfire, Qlik or Tableau is a plus
Experience in all phases of SDLC; Microsoft Project experience is a plus

192

Customer Implementation Analyst Resume Examples & Samples

Organize workshops, and best practices session
Coach the customer deployment / implementation teams
Identify and prioritize critical issues, problems and root causes
Participation in investigation
Present complex analysis results in client meetings
Able to deal with all product stakeholders (product, support, development an account management teams)
Manage client relationship
Identify potential upsell activities for consulting and optimization missions
Monitor business impact of implemented actions on business performance and efficiency
Amadeus GDS and other GDSs
Amadeus e-Travel Management (AeTM) or Amadeus cytric Travel & Expense
Online booking tools
Basics on SQL
Microsoft Office (advanced Excel skills)

193

IT Business Implementation Analyst Resume Examples & Samples

Assist in management and coordination of Oracle’s corporate incident management program, including hands on coordination of highly critical incidents. This involves managing conference calls and engaging technical responders, as well as documenting actions and managing metrics related to incident response. Requires ability to work in an on-call basis for the duration of the incident - Manages critical incidents through all phases of the incident management life-cycle - Participates in design of forensics and analysis standards. - Manages registration of incidents and accumulation of statistics and/or metrics related to incident management - Manages production of incident reports - Assist other GIS staff on specific projects and incidents as required - Perform special security projects on an ad hoc basis - Assist in development of incident response capabilities, training, and tool validation - Perform other duties as assigned
Experience in information security and technical aspects
At least 3 years’ experience as a network analyst or systems administrator - Ability to project credibility and confidence at all levels of the organization
Strong technical experience, including Linux/Unix and networking - Knowledge of incident management standards and processes
Strong knowledge of Oracle systems and software preferred - Strong organizational skills and detail-orientation essential
Strong presentation, written and verbal communication skills - Self-starter: doesn’t need to be micro-managed
Ability to document and transfer knowledge and cross-train peers
Knowledge of virtualization, scripting, and Linux system administration - Experience in one or more of the following
Penetration testing - Disk & Memory forensics - Network forensics / analysis - Malware analysis - Log analysis

194

Ijp-senior Implementation Analyst Resume Examples & Samples

Automating calculations (Scheme Benefit)
Data Installations (Prepare Load files, Program data installation criteria)
VBA Macro development for process improvements and data interface set-up
Develop/Build Process Maps/Flowcharts
Meet Project SLA's
Communicate Project requirement/ Queries to offshore/onshore project stakeholders/contacts
Follow Reporting/Documentation procedures
Proficient in VBA/ Excel programming
Knowledge of SQL programming (MS Access)
Awareness on Project Management methodologies
Documentation skills for preparing user guides, project manual, issue logs etc

195

Ijp-lead Implementation Analyst Resume Examples & Samples

Own task delivery in client implementation and support projects
Participation in client & requirement clarification calls with onshore teams
Execute assigned tasks (analysis, coding, unit testing and peer review) specific to the allocated teams
Able to create and execute Unit Test Plans referring requirements documents
Executes/Reviews Code for accuracy/completeness and mapping to Requirement Artifacts
Create & Maintain necessary project documents
Implement ideas of process automation
Meet or exceed all the SLAs and targets of the process
Communicate with the onshore teams for work related queries
Follow all the standard procedures and process flow of the process
Demonstrate Task level ownership for work assigned
Ensures peer review effectiveness
Coach and mentor other team members
Compliance to the Mercer values0
Through knowledge of Implementation life cycle
Sound knowledge of SDLC concepts
Holds knowledge of Workflow/Defect Management tools
Fair understanding of peer review process and RCA
Understand/ Analyze Client requirement, Convert them to Functional/Technical Requirement Documents
Owns sound and clear understanding of unit testing, test case creation and execution
Strong Knowledge of PL/SQL and programming knowledge
Hands on experience on BW and spirit programming
Sound understanding of Health and Welfare Benefit Administration domain
Sound knowledge of Open Enrollment and other related ongoing activities
Should be updated with the recent updates in US H&B space

196

Ijp-lead Implementation Analyst Resume Examples & Samples

The Candidate in this role will be responsible for performing analysis, configuration, unit testing & peer review of different phases of client implementation life cycle on ongoing basis
Interprets requirements to create/update systems specifications documents
Able to create technical requirements and do thorough impact analysis for intermediate to complex modules
Execute & manage the assigned tasks {analysis and production}
Work alongside with Sr. members or individually (as required) to assist in smooth integration/transition of processes
Execute assigned tasks {analysis, configuration and unit testing} specific to the allocated teams
Participation in client & requirement clarification calls
Demonstrate Task level ownership (Work assigned to self and immediate sub-ordinates)
Assist manager in Offshore/Onshore Interaction
Executes/Reviews Test results for accuracy/completeness and mapping to Requirement Artifacts
Good understanding of US DB implementation process and process model
Good DB Domain knowledge
Good programming skills using if\else and switch statement, for\while loops
Basic knowledge of SDLC concepts
Should have clear understanding of unit testing, test case creation and execution
Hands on experience on VBA, MS Excel and MS Access
Analytical, independent, inquisitive and detail oriented
Through understanding of peer review process
Effective business communication skills (oral and written)

197

Junior Implementation Analyst Resume Examples & Samples

Suggesting improvements to Implementation data processes
Getting the job done in an efficient way through effective time, task and financial management
Inspiring, supporting and developing others to achieve outstanding levels of performance
Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives
Delivery of business objectives through effective setting of personal and

198

Implementation Analyst Resume Examples & Samples

Experience with SQL Server 2005/2008 products/solutions for data warehousing
Experience working with and manipulating large data sets
Some knowledge of US Healthcare industry

199

Product Implementation Analyst Resume Examples & Samples

Bachelor degree and 2 years of experience in business analysis, system implementation, or project management OR 6 years of experience in business analysis, system implementation, or project management
Comfortable with change, and working in a flexible and dynamic work environment
Clear and concise written, presentation, verbal and interpersonal communication skills. Experience working across various departments with various levels of management handling sensitive or difficult situations as well as developing and delivering formal training to internal and external customers
Experience working independently and in group settings and responding to rapidly changing priorities
Experience identifying risks and issues and creating mitigation strategies
Takes initiative in driving results, asking astute questions, proactively reaching out to stakeholders, and meeting deadlines
Analytical skills and experience applying business knowledge to solve problems
Project management experience
Business analyst experience
Degree in engineering, mathematics, philosophy, IT systems, public health/ health policy, or other areas of study with a high degree of focus on critical thinking/ problem solving activities
Consulting or client/product implementation experience in a large organization
Financial, estimating and budget management experience related to projects, implementations, and/or operations
Conflict management and resolution skills
Knowledge of or experience with the SDLC
Knowledge of healthcare insurance industry and current trends related to new products/ networks, as well as new legislation and interaction with government affairs
*This position can be based out of Chicago or Richardson.IL - Chicago, TX - Richardson

200

SDG Implementation Analyst Resume Examples & Samples

Bachelor Degree with 2 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR Technical Certification or College Courses with 3 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience OR 4 years marketing, marketing support, health insurance, strategic consulting, project management or product management experience
PC proficiency to include: Word, Excel, PowerPoint, Outlook
Knowledge of product, marketing, sales, and claims adjudication
Written, executive presentation, verbal communication, and interpersonal skills
This position is open to the following locations: Chicago,IL or Richardson,TX

201

Ijp-senior Lead Implementation Analyst Resume Examples & Samples

Client Communications and reviews
Driving Process improvements
Knowledge of various types of testing like website testing, functional testing, GUI testing etc
Log and review defects in excel or defect tracking tool (if any). Knowledge of Defect life Cycle
Learn and understand business specific domain. Superannuation domain is preferred
Strong understanding of test management tools
Good Understanding of SDLC, STLC and Defect Life Cycle
Knowledge of creating Test Scripts / Scenarios
Good Understanding and knowledge of VB, Macros
Fair understanding of SQL
ISTQB certification is preferred
Hands on experience in Excel / VBA
Excellent verbal and written communication, interaction with others and time management skills
Test Automation tools knowledge is preferred like Selenium / Test Complete
Superannuation domain knowledge is preferred

202

Implementation Analyst Resume Examples & Samples

Take a leading role as part of a team to provide IT Infrastructure Implementation support for major sites, projects and mobilisations
Take a proactive role in the planning of system and site deployments as well as system decommissioning and site closures including asset recovery
Provide on-site support for deployments, Technical upgrades and decommissioning projects
Creation of Technical High level Design documentation to a high Standard
Provide detailed and effective communication to internal team and clients
Adhere to, modify, or develop standards and procedures governing the installation, configuration and operation of IT Infrastructure
Work independently and with team members and vendors in troubleshooting complex issues. This includes performing accurate root-cause analysis on problems that may have multiple dependencies
3-5 years servicing large corporate infrastructure, which should encompass both Client, Network and Server side technologies
Knowledge of Windows Active Directory & DHCP in a large enterprise environment
At least 1-3 years servicing large corporate infrastructure, which should encompass Cisco routing and Switch technologies
WAN and LAN implementation and troubleshooting
Experience with Windows server operating systems
Managing SLAs and working closely with vendors to ensure they are met
Ability to successfully facilitate collaboration across multiple functions, departments and levels
Ability to Create Technical documentation to a high Standard
Ability to effectively and professionally communicate, both orally and in writing
Influences at all levels across the company within span of control

203

POS Technology Implementation Analyst Resume Examples & Samples

Implementation and installation of hardware and software applications
Provide system implementation, software deployment and system troubleshooting services to support the installation
Stage, load, configure, setup and test the software applications according to implementation specifications
Implement network and firewall solutions
Work closely with BWW Corporate and Franchisee stores to ensure their complete satisfaction with regard to the system(s)
Provide knowledge and proficiency of technologies implemented
Collaborate with other team members to complete implementation projects
This position requires some travel and overnights
Support the deployment of the Aloha POS related upgrades and non POS related projects in 1200+ BWW Corporate and Franchise locations
When needed, provide frontline support to BWW Corporate & Franchisee locations, field force and internal customers. Assisting and providing technical support with the deployment process for POS platforms that may be implemented at BWW
Work with the team involved in testing and implementations related to Guest Experience and Innovation Technologies
Administer and manage our Implementation tool(s) and/or other necessary software
Communicate with Corporate and Franchisee sites on upcoming technology changes
Works with various BWW teams to build, test and implement plans for new technology solutions in select Corporate & Franchisee locations
Excellent organizational/project management skills
Sense of urgency necessary to meet goals, objectives and deadlines
Excellent interpersonal and human relations skills
Able to communicate technical concepts to non-technical personnel
Bachelor’s degree or equivalent experience plus 3 to 5 years of hands on technical experience and documented history of increased responsibility and/or technical training
3 plus years equivalent work experience in the restaurant or retail industry
Detailed knowledge of restaurant or retail POS, web back office, and kitchen routing systems is highly desired

204

Implementation Analyst Resume Examples & Samples

Independently lead small and mid-size implementations. Utilize Box delivery methodology to ensure customer business objectives are met and project goals are achieved on schedule. Apply Box best practices, product knowledge, and delivery methodology to meet business needs and deliver outcomes
Produce customer-facing deliverables and assist with the creation of new internal resources (e.g. use case blueprints, methodology deliverables, implementation templates, etc.)
Establish and oversee the customer's initial adoption, training and development of best practices to build a strong foundation before and during initial roll out 
Troubleshoot customer issues during implementation and be relentless about finding a solution  
Develop a broad set of technology skills in mobility, integrations, and technology architecture 
Partner with Sales and Box Consulting to develop a plan for making Box a part of the customer’s core architecture as well as identifying future opportunities for growth in an account 
4 Year Degree Required 
 Excellent customer-facing communication skills (written and oral). Comfortable presenting in front of senior audiences. 
Comfortable learning, using and explaining new technology 
Strong organization and time management skills 
Self-motivated team player ready to embrace a fast paced, high growth environment · Eager to learn about consulting in the enterprise technology space 
A track record of outstanding academic and/ or professional experience 
Past experience in a leadership role 
1-3 years of consulting experience 
Familiarity with Content Management Solutions 
Familiarity with Project Management tools and best practices

205

IT Business Implementation Analyst Resume Examples & Samples

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. To also include processing vendor invoices and payment plans
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems
Accomplishes information systems and organization mission by completing related results as needed
Protect a company's assets and people from invasion and harm
Perform services to assure the safety and protection of Oracle Corporation property and personnel against injury or death, molestation, harassment or intimidation and loss or damage from any preventable cause including fire, theft, embezzlement, damage or destruction, trespass, espionage, or sabotage
Support Oracle's Global Physical Security Operational Center Technology and Systems 24/7
Support Oracle Global Physical Security Systems & Technology Throughout the Americas 24/7
Investigate Root Cause Of Alarm Events And Work On Overall Nuisance Alarm Reduction Program
Conduct Routine Systems Health Check On All Systems
Assist In Running Ad-Hoc Custom Reports From Our Various Access Control Systems As Necessary

206

Technology Implementation Analyst Resume Examples & Samples

Qualify resource requests to ensure all pre-requisites are met prior to account assignment. Serve as liaison with internal/external business partners to ensure hierarchy and legal documents are correct
Provide hierarchy consultations as needed
Assist with facilitating the installation and training of our @ Work suite of products (CAR, @Work Recon, IPM, etc.), vPayment and BIP
Data file setup for @Work Suite of products including Corporate Account Reconciliation, @Work Recon and vPayment
Actively participate in problem solving on the technology implementation process by raising issues, identifying root causes and developing solutions
Provide other support to enable the success of team including updating implementation materials
Strong technical acumen (i.e. business systems, databases), business and process knowledge of accounting, expense management, payables, purchasing / procurement, e-commerce
Working knowledge of IMSW, GIDM, CAR, @Work Recon, Excel, Visio and PowerPoint a plus
Customer focus. Ability to interact with business partners, clients in various roles

207

Senior Implementation Analyst Resume Examples & Samples

Task duration and resource estimations
Requirements definition
Solution identification and proposal
Consulting and/or configuration of Thermo Scientific products
Knowledge of Informatics solutions such as LIMS, CDS, or ELN systems
5+ years of requirements gathering and design specification writing
5+ years’ experience in the service delivery business
Self-motivated with an ability to learn new skills independently

208

Associate Implementation Analyst Resume Examples & Samples

Works closely with customers to identify user's business requirements
Interprets business needs and translates them into system requirements
Writes business specifications and forwards to technical staff for system development
Acts as the conduit between a user group and an IT development team
Applies company policies and procedures to resolve routine issues
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
Typically requires no previous professional experience

209

Cerner Ambulatory Implementation Analyst Resume Examples & Samples

3+ years of operations experience with the Cerner Millennium PowerChart Ambulatory solution
Experienced in leading ambulatory/physician design sessions
Bachelor’s degree in Management Information Systems, Computer Science or equivalent work experience
Up to 90% travel required within US
Develops and maintains solution expertise in PowerChart Ambulatory
Serves as the onsite point of contact for issue resolution and triage for PowerChart Ambulatory
Articulates the end-user requirements and proposed solutions to clarify and control expectations and achieve user acceptance of PowerChart Ambulatory
Participates in design, build, testing, training, go-live and operations for the PowerChart Ambulatory solution
Maintains client relationship through direct onsite contact
Complies with standards for change control and work plans
Insures appropriate communication and documentation is completed in order to support application quality programs and application development

210

EHR Implementation Analyst Resume Examples & Samples

Participate in the implementation process of new and/or existing interfaces
Configuration, installation, testing and documentation of Electronic Health Record (EHR) and other related systems interfaces
Knowledge of the HL7 clinical transaction standard
Reports track and communicate status and issues, based on departmentally defined reporting templates
Work with vendors /clients to determine business needs/requirements for new/enhanced systems or applications
Experience with laboratory or other clinical information systems
Experience with network connectivity (SFTP, VPN)
Support and Maintenance
Provide Level II technical support to clients or assist Help Desk staff in providing support to clients on the above-mentioned implementations
Works with integrated support team to provide support for software functionality, content and defect resolution updates
General Requirements/Skills
Self-directed, organized, good communication skills, ability to manage multiple implementations at any given time, good follow-up skills
Strong customer service ethic applied to IT Support and Implementations
Participate in root cause analysis as trends in issues become identified
Mature understanding of clinical application support processes and workflow
Participates in special projects as needed and performs other duties as assigned

211

Implementation Analyst Resume Examples & Samples

Apply SQL data fixes to ease setup of client specific requirements
Experience working with SQL database queries is required
Some familiarity with command line processing is preferred

212

Oracle Functional Implementation Analyst Resume Examples & Samples

Act as the lead resource in defining and developing system requirements, designing practical business solutions, testing, training, managing go-live and system cutovers
Assist in the implementation of warehouse and inventory systems with integrations to other tools/systems, such as supplier systems or third party providers
Translate requirements into optimized designs, and identify design alternatives and implications on functionality, effort, performance and operations
Manage and deliver components of projects that identify, design, and implement Oracle technology
Identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training
Troubleshoot functional issues and identify modifications needed in addressing the issues
Create and present key requirements: Scope Documents, Use Cases, Detailed Specification of Key Business Rules, Activity Diagrams, Business Process Mapping Diagrams and Documentation, Application Gap analysis

213

Implementation Analyst Resume Examples & Samples

Creates Business Requirements Documentation (as applicable) and translates it into functional specifications
Coordinates data extraction from various databases
Partners with development and analytic teams to provide reporting on software solutions
Participates in User Acceptance Testing (UAT) and Functionality Testing
Configures the software solution to meet the customer’s business process requirements
Sets appropriate expectations with the customer as it relates to project scope, timeline, and budget
Identifies and presents Change Orders to the customer when the customer’s requirements and/or budgeted project hours fall outside of the project scope
Solves problems creatively and efficiently, and seeks guidance from Sr Implementation Analysts
Evaluates risks, benefits and opportunities of various solutions
Responsive to any data indicating a customer opportunity or change in customer needs
Seeks guidance and effectively executes direction provided from Senior Business Analysts and Managers
Committed to ongoing improvement, achieving success, and management by data
Receives guidance on the design, management, and simplification of systems and processes, involving major functions or business units whether interfacing with external or internal customers
Seeks information or solutions needed for assignments and/or projects
Challenges self and others to push the status-quo
Communicates ideas and information effectively
Ability to manage time and tasks efficiently
Experience with Blackbaud products is nice to have

214

Associate Implementation Analyst Resume Examples & Samples

Data analysis, interrogation & manipulation
Configuration and installation of schemes onto Pensions Administration software
Documentation and verification of data imports and manipulation (control totals, data maps, email handovers, etc.)
Configuration and testing of Pensions Website (linked to the pensions administration software)
Creation and maintenance of mail merge documentation and reporting
Ensure adherence to departmental service standards including the use of UAT systems and sign-off procedures
To peer review and ensure own work is peer reviewed as appropriate
Undertake and take responsibility for completion of assigned work in a timely and accurate manner
Carry out such other duties as may be agreed from time to time
MS Office (Word/Excel/Access) to advanced level
Intermediate level SQL
Experience in working with relational databases
Fluent in written and verbal English language
Good numeracy skills
Attention to detail, along with excellent interpersonal skills

215

Payroll Implementation Analyst Resume Examples & Samples

Support Payroll day-to-day operations; including, but not limited to accounting, distributing and preparing payments, benefits, taxes, payroll deductions, bonuses and maintaining payroll records and reporting required data
Define and set-up the payroll processes in Workday, including reports and system configurations establishing all of the payroll and data needs
Work with the internal workday project team and payroll partners to organize and set up project management processes/systems across work streams including implementation planning, identifying key project activities and milestones, etc
Ensure enhancements and upgrades run accurately and efficiently according to business requirements and prioritization
Bachelor’s Degree in Business with an emphasis in Human Resources Management, or related field
A minimum of 3-5 year's payroll experience required
At least 3 years of experience in the functional support of technology solutions in HCM/Workday
Completion of one full implementation with Workday HCM preferred
Workday certification in Payroll a plus
Detailed understanding of Workday concepts and Payroll module functionality
Fundamental working knowledge of Payroll concepts, best practices and procedures
Subject Matter Expertise in Payroll systems practices and functions
Excellent time management skills, communication and interaction, ability to work independently, detail oriented, and meets deadlines
Knowledge of pertinent state, federal, and local regulatory requirements

216

Junior Implementation Analyst Resume Examples & Samples

Ensuring time is recorded promptly and accurately in the time recording system
Performs Implementation data processes, including the following
Transforming received data to required formats and structures
Supporting loads of transformed data to target systems
Analysing received, transformed, and migrated data
Performing any system configuration operations required for service migration or provision
Recording issues in appropriate logs and escalating where required to line manager, previous administrator, ops etc
Liaising with other teams, internal or external, to perform handover operations
Performing ad-hoc or unusual Implementation data processes when they arise

217

Senior Implementation Analyst Resume Examples & Samples

May perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and negotiate on product functionalities
Creates detailed Business Requirement Document (BRD) or Business Process documentation (as applicable) and translates it into functional specifications
Provides analytic support by coordinating data extraction from various databases and data interpretation
Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing
Configures the software solution to meet the customer’s business process requirements as defined in the BRD or Business Process documentation
Accurately defines the information that must be gathered for problem solving
Efficiently and creatively solves difficult, complex problems that affect other groups
Asks critical, insightful questions, and probes for information that facilitates problem solving
Strategically analyzes the risks, benefits and opportunities of various solutions
Understands customers, proactively gathering information to learn about their needs and expectations
Anticipates and considers issues of scalability and interaction when evaluating existing systems or developing new ones
Demonstrates high levels of commitment to ongoing improvement, achieving success through empowerment of others and management by data
Expertly designs, manages, controls, refines, and simplifies the most complex systems and processes, involving major functions or business units whether interfacing with external or internal customers
Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects
Employs unique types of analysis, generating new, innovative ideas in complex, multi-functional areas
Communicates ideas and information in a form well matched to and well received by the audience
Contributes to development of new implementation offerings
Assists and mentors Associate and Staff level Implementation Analysts
Effectively manages customer expectations throughout implementation process
5+ years of experience in field
Basic problem solving and conflict resolution
Positive attitude centered on achieving high client satisfaction, both internal and external

218

Client Implementation Analyst Resume Examples & Samples

An opportunity to work for a market leader
Bachelor Degree or diploma in information engineering / software engineering
Knowledge of SQL, VBA, XML and at least one programming language
Strong analytical and interpersonal skills including process flow definition and optimization

219

Implementation Analyst Resume Examples & Samples

Work with clients on implementations of the Thomson Reuters for FATCA/CRS/AEOI solutions, for example to
Define and document client requirements
Develop new solutions to support the implementation
Provide training for users of the software and develop training materials
Roll out the solution to end users and provide post-implementation support
Accurately record time and materials and contribute to customer billing cycles
Define, develop and implement systems and data integration points
Assist QA team with execution of test plans when required, including installation of the system
Support and provide input into the sales process
Assist the client support function in resolution of escalated support cases
Strong communication skills to be able to present to clients
A proven understanding of technology
Strong analytical skills for problem solving
Exceptional attention to detail, an organised and methodical approach to work and ability to handle multiple tasks
Good problem-solving, communication and interpersonal skills
Enthusiastic and willing to work in a fast paced environment
Ability to work effectively both in a team environment and independently
Experience with software programming languages (including SQL, XML, HTML and PHP)
Work experience in customer facing environment

220

Lawson Financials Software Implementation Analyst Resume Examples & Samples

Manage implementations, upgrades, optimization and maintenance of Infor Lawson General Ledger, Accounts Payable, Project Accounting and Asset Management modules
Develop and implement short and long term strategies to assure continuous improvement in business process and function related to General Ledger, Accounts Payable, Project Accounting and Asset Management modules
Train clients in best practices as it relates to finance processes
3+ years of experience implementing, upgrading, administrating, and building Lawson financial modules
Operational knowledge of routine financial processes
Ability to travel as required by client engagements, up to 80%
Demonstrated analytical and problem solving abilities
BA/BS required or equivalent work experience

221

Product Implementation Analyst Resume Examples & Samples

Manages the product onboarding process; from asset collection to system set up and associated approvals
Reviews assets to ensure they meet our specifications
Works with vendors to ensure onboarding timelines meet the clients’ expectations
Utilizes Systems to manage onboarding workflows and overall project management
Performs review of inbound products to ensure data is accurate for reporting
Contributes to process and tool improvement efforts
Bachelor’s Degree, preferably Business Administration related discipline or similar
2-5 years of experience of digital asset management or production
Experience in production, Card Processing, Digital products or related industry highly preferred
Strong working knowledge of PC-based business software, including Quickbase, Microsoft Outlook, Excel, Word and Powerpoint. High level Excel knowledge preferred

222

Principal Implementation Analyst Resume Examples & Samples

Ability to act as a subject-matter expert who can influence at the highest level and drive engagement through delivery of appropriate solutions
Excellent communication and interpersonal skills, with a proven ability to design analysis projects, lead teams and manage multiple projects
Working knowledge of data analysis software such as SPSS, STATA or SAS. Prior experience with VBA Macros for Excel and Tableau, and geospatial mapping software would be helpful
A cover letter [maximum two pages] briefly responding to the targeted questions below
An up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role

223

Product Implementation Analyst Senior Resume Examples & Samples

Works individually or within a team on technology business consulting projects to meet specific client requirements
Serves as liaison between end-users and implementation analysts during IT and technology projects
Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications
Assists in product scope, objectives and requirements
Defines specifications and data models for product development and testing
Creates detailed specifications from which programs will be written
Analyzes system impacts to other systems and procedures
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex technical problems to attain desired results
Assesses available technologies and recommend solutions to project team
Participates in test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met
Acts as a project team leader for technical aspects of consulting projects, leading sub-plans or small projects
May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures
In-depth knowledge of FIS' products and services
In-depth knowledge of financial services industry
Advanced knowledge of multiple end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development) and conversion methodologies
Advanced knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
Familiarity in at least one appropriate application programming language (.Net, Java etc.)
Willingly shares relevant technical and/or industry knowledge and expertise to other resources

224

System Implementation, Analyst Resume Examples & Samples

Review initial business and system requirements for implementation
Gather and communicate comprehensive business and system requirements
Develop the implementation plan and coordinate tasks/dates with the team
Communicate with Fiserv clients on the plan. Hold weekly meetings to discuss status, risk, questions, etc
Coordinate the build, client testing, acceptance of the solution, production readiness and go-live activities with the client as well as internal Fiserv teams
Create the turnover documentation to enable Client Technical Support to manage the client post go-live

225

System Implementation, Analyst Resume Examples & Samples

Understanding the various features the client has selected and how they apply to the configuration
Work with Product Management and Development on new feature requests for new client implementations
Contribute to creating the plan/timeline to deliver the build to the client
Configure the UI, create new/modify style sheets, set up the database and create automation jobs per client requirements. Implement client changes as output of testing
Participate in client testing, acceptance of the solution, production readiness and go-live activities with the client as well as internal Fiserv teams

226

Web Implementation Analyst Resume Examples & Samples

Give guidance, support, and train customers on how to optimise their mobile website
Being able to “read and understand” Web programming languages
Understanding CMS platforms at UI level (Wordpress/Shopify/Wix/Joomla) or similar

227

Senior Implementation Analyst Resume Examples & Samples

Gather data and facilitate completion of client specific Service Delivery Guide during implementation
Re-create or customize IACS tools and deliverables specifically for new client implementations
Identify and document all client specific Cartus nonstandard processes
Facilitate resolution of these non standard processes with goal to make them match as close to Cartus standards as is feasible, and if not, escalate to IACS Manager or VP for pricing discussions with client
Influence clients to adopt industry best practices for IACS and support the standardization of processes and procedures across all regional client teams for maximum proficiency and accuracy
Develop and implement quality assurance processes and procedures to ensure the accuracy and conformity to SLAs on compensation-related products
Identify opportunities for additional revenue streams and cost savings during implementation
Maintain knowledge of industry trends, issues, and competitive practices
Partner with Global Implementation Services (GIS), Client Services, Operations and Customer Finance teams to ensure that a cohesive and comprehensive IACS service offering is implemented with the client
Facilitate training of new client processes to internal Cartus teams
Facilitate training to client groups / divisions, i.e. country by country payrolls
Recreate / customize standard process flows based on gathered data
Interact with client and internal departments on technical issues as they arise; serve as a liaison with internal Cartus departments to ensure effective working relationships
Coordinate external provider relationships to ensure accurate and effective services integration, e.g. COLA providers
Participate in special projects and other duties as required
Identify consulting opportunities as they relate to the selection of cost of living data or tax providers, requirement for a policy review, payroll set up, development of customized processes and service delivery models, and training as part of the overall establishment of a client’s infrastructure required for the implementation of IACS
Bachelor’s degree in International, Business, Economics, Accouting, Finance or equivalent business experience
3-5 years of IACS experience and technical knowledge in international assignment program administration or other related work experience required
Very strong detail orientation
Strong interpersonal, communication, and team building skills required
Systems proficiency and demonstrated ability to learn new technical systems
Strong multi-project planning and organizational skills;to include process management, and being internally motivated and a self-starter
Ability to multi-task under pressure in deadline driven environment
Demonstrated proficiency in Analyst I and Analyst II job responsibilities and knowledge of IACS processes

228

Ijp-senior Lead Implementation Analyst Resume Examples & Samples

The candidate in this role will be responsible for manual testing on various stages of Defined Benefits implementation lifecycle
Candidate will be responsible for the completion of all process, procedure and training related tasks which form part of an implementation
Execute assigned tasks (analysis, Config, testing) specific to the allocated teams
Conduct Peer Reviews, Execute & Manage the assigned tasks (analysis and production)
Demonstrate Task level ownership (Work assigned to self)
Participation in quality Projects eg Green Belts & Rapids
Participate / Drive Pragatis
Understand DB MBC Platform and well versed with DB MBC Configuration
Understand DB BeneCalc and DB Benefit work Station System
Understand DB MBC integration with DB BeneCalc and Benefit work Station
Hand on experience of MBC Testing
Understanding of STLC
Understanding of MBC requirements around DB, Common and Supplement Web Pages
Good knowledge of SQL programming
Good knowledge of US DB Domain
Exposure of Test planning and Testing and ability to review

229

Ijp-senior Lead Implementation Analyst Resume Examples & Samples

Execute assigned tasks (analysis, config, testing) specific to the allocated teams
Understand DB MBC Platform and well versed with DB MBC Testing life cycle
Test planning and Testing and ability to review
Knowledge of Automation testing suite like Test complete, Selenium is preferred

230

Implementation Analyst Resume Examples & Samples

Minimum 3 years of ITIL / ITSM experience
Minimum 3 years of Risk Management experience
MInium 3 years of Change and Release Management experience
Minimum of 3 years Scope Management experience
Minimum 3 years of experience with Project Management Methodologies (PMM), Project Management Life Cycle (PMLC),
Minimum 3 years of experience with Software Development Life Cycle (SDLC), Standard Infrastructure Life Cycle (SILC), Capability Maturity Model (CMM)
Experience working on large, complex systems projects
Strong problem-solving and customer service skills
Team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
Excels at using quantitative data to drive recommendations and decisions
Ability to manage vendors and third parties effectively driving to meet commitments and milestones
Knowledge of CMS Certification process and requirements
Knowledge of IBM Curam system design and best practices
Knowledge of industry standards, PMI, CMMI, NIST, and IEEE

231

Implementation Analyst Resume Examples & Samples

Meeting operational metrics and providing results to department leadership for your book of business
Account management responsibility for day-to-day support activities, handling resolution of complex issues, and driving creative solutions
You will work with cross-functional Implementation teams to setup and configure the sharing of transactions within your project plan timeline
You will implement service for new clients and/or new medical partners
Effectively communicate with medical integrators as well as IT resources Manage varying priorities

232

Middle Office Implementation Analyst Resume Examples & Samples

Facilitating Middle Office teams with change implementation through on boarding efficient technical solutions and testing support
On boarding new clients into Middle Office functions
Providing business support for Middle Office functions
Close co-operation with various internal and external stakeholders
Invoke and lead business change requests, system developments projects across IAS Middle Office Ops Poland
Preparation & analysis of proposed system changes, gathering consensus between business requirements and technology deliverables to assure smooth projects implementation
Preparation of testing plan and test execution in UAT environments
Support high quality of service delivered by the team
Perform root cause analysis of common processing problems in TP teams
Ensure all issues / potential issues are escalated appropriately and in a timely manner
Take ownership of client and business ad-hoc queries and requirements
Ensure all mandatory training is completed
Support manager with running team meetings,
Participate in business trips as required
Knowledge in the functioning of different financial instruments
Experience in leading projects beneficial
Computer skills; MS Office environment knowledge (very good knowledge of Excel), VBA/SQL knowledge - advantageous
Ability to prioritize tasks and to work under pressure without supervision in a complex work environment
Languages beneficial; Fluent English required

233

Associate Implementation Analyst Resume Examples & Samples

Independently reviews clinical trial protocols and interprets Central Lab responsibilities based on protocol definitions, budgeted services, and sponsor/program requirements, and ensures consistency of database design across sponsor and/or programs. Completes study setup within the time lines established by the team and indicated by the contract
Uses logic and problem-solving skills to support Project Management in the review and development of draft laboratory specifications; provides feedback to the Project Manager regarding budget and/or protocol discrepancies, system design requirements, and/or the necessity for change due to database configuration requirements
Performs database build
Determines appropriate configuration of study-specific site deliverables based on protocol testing requirements, assay requirements (matrix, volumes, testing location, sample stability, frequency of testing), study population, assay platform, allowable blood volumes, processing instructions, sample disposition, third party lab needs, collection devices, and sponsor/program requirements
Attends and/or coordinates internal and external meetings and teleconferences to ensure database design meets client and cross-departmental needs; provides technical support to Project Manager during laboratory specifications development discussions with client
Uses logic and problem-solving skills to support Project Management group with the development and implementation of study database and site deliverable design modifications; performs database and site deliverable modifications
Monitors own assignments, and adjusts priorities and work schedule to meet deadlines and provide high quality deliverables; completes additional tasks as needed to support project, client, and departmental objectives
Understands and follows department's working practice documents and SOPs, and contributes to their development as needed, as well as understands and follows appropriate corporate SOPs
Bachelor's degree in computer science, statistics, biostatistics, mathematics, biology or other health related field
0-2 years of experience with data collection or analysis, or working directly or indirectly with relational databases in a clinical research or clinical drug development environment
Or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities to perform the job
Ability to attain, maintain, and apply a working knowledge of GCPs and applicable SOPs
Ability to utilize Microsoft Excel and Word to perform tasks
Proven problem solving and troubleshooting abilities
Ability to apply logic and critical thinking to situations
Ability to work in a collaborative team work environment

234

Ijp-senior Implementation Analyst Resume Examples & Samples

Develop/ Build Process Maps / Flowcharts
Manual Testing
Basic understanding of test management tools preferred
Proficient in Excel, VBA
Preferred knowledge of Superannuation domain

235

Ijp-senior Lead Implementation Analyst Resume Examples & Samples

Candidate in this role will be responsible for the various back office reporting processes in Mercer Marketplace (e.g. Generating/ modifying specific reports, processing access requests for Benefitfocus, Managing creation/ modification of Connect Databases, Configuration, etc.)
Performs peer review for the tasks processed by other colleagues and ensures its effectiveness
Act as an SME for the team to guide them on the various back office reporting processes and be first point of contact for all functional / process queries
Ensure proper workflow usage
Follow all the standard procedures of the process
Create/ maintain various SOPs for the processes
Help the Supervisor in compiling status reports and other information updates pertaining to various reports for Internal and External Stakeholders
Act as a back-up of supervisor
Compliance to the Mercer values
Good knowledge of Benefit Administration domain, process, tools and technologies
Strong background in US H&B domain
Knowledge of MS-Word, MS-Excel, PowerPoint
Effective Business communication skills (oral & written)

236

Client Implementation Analyst Resume Examples & Samples

Minimum 2 Years Related Experience in project management OR client onboarding and product related tasks
Experience in business, information systems, or finance related field required
Excellent verbal and written communication skills, can adapt to consistent change, high capacity fast paced environment, learns quickly and takes initiative

237

IT Business Implementation Analyst Resume Examples & Samples

Write functional and technical specs
Participate/recommend/advise/brainstorm on architectural decisions
Design/develop application modules
Design/develop database structure
Test, Review code/design
Work with other developers to maintain consistency and continuously improve development processes and standards
Extensive experience in IVR/Call Flow development
JAVA, J2EE, IVR, VXML, DTMF, Call transfer etc
Experience in Genesys Framework and Platform Technologies
Experience with Telephony and Networking Technologies preferred
Experience with CTI/Screen pop and Outbound campaign preferred
Any scripting/development languages are a plus
Actual experience Java IDE (Integrated Development Environment) such as Eclipse
Actual experience with Waterfall and / or Agile development methodologies

238

Senior Implementation Analyst, Order to Cash Resume Examples & Samples

Business processes
Provides expertise and direction to the cross-functional implementation team that is responsible for the configuration, testing, and validation of the JD Edwards EnterpriseOne 9.1 ERP solution along with system deployment activities across 30+ worldwide sites
Supports the Global ERP Program Director for ERP program delivery communications, organizational change
Management and the quality of all project deliverables
Plans and organizes the activities of the Order to Cash team, including providing guidance, communication, and direction to personnel. Processes and modules within the scope of this role include Sales Order Management, Advanced Pricing, Contract Billing, and bar code data collection
Works closely with the VP of BI and Commercial Applications to help develop and manage Order to Cash data-related activities including data conversions and Master Data Management. Reviews and provides input on subsequent formal deliverables including documentation and use of Master data
Develops and executes plans to educate and train the user community on Order to Cash related topics and applications related business processes and application functionality
Help identify vendors, products, and solution elements (programs, configuration, formal deliverable documentation and materials, etc.) that contribute to a highly effective solution
Ensures that deployed systems comply with all applicable GxP, legal, and fiduciary policies, practices and requirements
Ensures that processes are developed and implemented to effectively transition post-implementation support activities to the ERP operational team

239

Cbps-change Implementation Analyst Resume Examples & Samples

Has proven leadership, planning and organizational skills to manage individual and team priorities, drive implementation of projects and process migrations, perform post implementation reviews, coordinate effectively with send-off sites and/or business counterparts and effectively liaise with key Internal and External contacts and CitiPhone
Effective planning and organizing skills with the ability to prioritize, investigate and resolve issues
Strong communication and meeting management skills and ability to build relationships at all levels of the organization, internal and external clients, technical and service management teams

240

Ijp-senior Lead Implementation Analyst Resume Examples & Samples

The candidate in this role will be responsible for manual and automation testing on various systems as per the business needs
Contribute towards testing efforts by executing test plans and documenting the results
Create quality and peer review checklists. Define test conditions and reviews accurate and complete test plans
Good H&B domain knowledge
General understanding of test management tools preferred
Understanding of Testing Life Cycle and Defect Life Cycle
Exposure of Defect Management Process/Tools
Fair understanding of SQL and programming language
Knowledge of creating Test Cases
Automation testing experience preferred
ISTQB certification (preferred)
Hands on experience in Excel

241

Ijp-senior Implementation Analyst Resume Examples & Samples

Candidate will be responsible for the completion of all process, procedure and training related tasks which form part of an installation
Ensuring compliance of all internal and client policies
Helping process documents updates
Participating in Process improvements
SLA monitoring and discussion
UK Domain Knowledge- Pension Basics
Basic Knowledge of MIDAS
Intermediate knowledge of MS Excel
Knowledge of Testing Basics is preferred
Knowledge of calc studio, SQL, VBA / Excel Macro is preferred

242

Senior Data Implementation Analyst Resume Examples & Samples

Reviews and analyzes data layouts received from third parties
Performs dynamic mapping of incoming data to CVBC data tables
Creates data crosswalks as needed
Analyzes data, data sources and creates profiles
Creates mid-high level custom functions as needed for dynamic mapping
Conducts testing, report card review and analysis
Performs mid-high level querying utilizing SQL
Troubleshoots issues
Loads files and conducts post load review
Processes EDAs
Trains other staff as needed
Builds and posts reports
Interacts with developers for special coding requests
Works with external vendors and clients, as well as internal departments as needed to review and resolve data issues
Daily review of assigned implementation logs for action and timely documentation/status updates
Performs project transition preparation
All other job related duties as it relates to the job function or as delegated by the management team
Knowledge of relational databases and Microsoft Office products
Strong written, verbal, analytical and interpersonal skills
Ability to communicate technical information to non-technical business units
High school diploma; College degree preferred or 1+ years related experience and/or training; or equivalent combination of education and experience
Must be able to work in a sitting position, use computer and answer telephone
Office Work Environment

243

E-commerce Implementation Analyst Resume Examples & Samples

Provide post implementation follow-up support in disseminating knowledge-based, content and technical information as needed
Provide strategic support for E-Commerce initiatives that require field technical support, training and implementations
Provide integration support and knowledge transfer to customers including Divisions and Stores
Provide E-Commerce leadership and support throughout assigned integrations across the United States
Develop and deliver presentations targeted to the potential implementation sites
Create/present project implementation plans
Offer pre and post implementation technical assistance at customer sites when necessary
Provide focal point implementation contact for internal communications and escalation of E-Commerce product and associated business operations issues
Develop processes and tools required to facilitate implementations
Conduct post implementation optimization and presentation of results
Establish timely, clear, task and engagement expectations
Provide adequate, proactive planning to address any customer performance and/or satisfaction issues
Perform onsite assessment and optimization work to ensure customer is maximizing value of E-Commerce
Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
Demonstrate a detailed understanding of E-Commerce business and Division/Store impact
Ability to train new hires on all E-Commerce role specific features and functions
Capability to assess store layout, prepare store, implement technology, train new hires and drive go-live implementation timely success
4+ years of retail experience
BS degree or equivalent experience
4 year degree OR extensive experience with E-Commerce operations
Strong P Project Management experience with proven ability managing multiple projects simultaneously
Microsoft Office proficiency – especially MS Excel
Proficiency in the utilization of Web based training applications

244

Product Implementation Analyst Resume Examples & Samples

Bachelor degree OR 4 years of experience in business analysis, system implementation efforts, or project management
Effective facilitation and elicitation skills
Ability to build strong relationships with business and technology partners
Ability to identify risks, issues and mitigation strategies
*This position will be based out of our Chicago office

245

SDG Implementation Analyst Resume Examples & Samples

This position can be based out of Chicago or Richardson
LI-POST
CAIL - Chicago, TX - Richardson

246

Implementation Analyst Resume Examples & Samples

Employ methodologies to analyse, scope and test against business requirements
Undertake analysis of business changes
Work closely with other members of the team

247

CIB Implementation Analyst Resume Examples & Samples

Central point of contact and escalation for in-country Implementation Support team members
Receive treasury service maintenance and account closing requests via Deal Manager from NA Implementation and NA service for NA client’s US accounts
Equitable distribution of implementation requests received via Deal Manager for NA Implementation and NA Service for NA client’s US accounts
Ensures delivery of maintenance and account closing activity to be completed within established service level agreements
Reach out to Product Manager/Service/SME/P&P to determine the risk rating and procedures of requests which are not on Risk Matrix or P&P
Escalate: Team Leaders communicate issues to Manager. Manager/Team Leader notifies donor site depending on severity of issue
Audi/Verify requests: Oversee inspections/audits of completed implementations to ensure
College graduate
Keen to details
Ability to lead team and manage projects

248

Ijp-lead Implementation Analyst Resume Examples & Samples

The candidate in this role will be responsible for manual testing on various funds during different stages of implementation. This includes the maintenance of updates to existing procedures, policies and manuals as required by the administration businesses
Ability to creatively find workarounds and good problem solving capability
Process reporting and Training
Updation of process documents
Contribute testing efforts of multiple projects from inception to post implementation
Contribute testing efforts to User Acceptance Testing by executing test scripts and documenting the results
Performing website testing by comparing the new site to the existing site and documenting the result
Works closely with the Lead to test, implement new systems and test the impact on workflow, new procedures and controls
Log and review defects in excel or defect tracking tool (if any)
Learn and understand business specific domain
Good understanding of UK Domain Knowledge
Good Understanding of MIDAS/ Calcs Studio
Good Knowledge of Testing Lifecycle
Good Understanding of SQL & VBA
Knowledge of Javascript/Selenium/Test Complete is preferred
General understanding of Test Management tools preferred
Participate and create scope document from requirement calls
Review and Maintain Traceability Matrix
Analytical, independent, inquisitive, detail oriented and takes initiative
Clear and analytical approach to problem solving

249

Remote Implementation Analyst Resume Examples & Samples

Experience troubleshooting PC technical issues preferred
Demonstrate excellent written and oral communication skills with strong interpersonal skills and organization
Proactive, responsible, and a quick-learner
High level of adaptability
Strong schedule adherence
Knowledge of MS Word, Excel & Outlook are required

250

Implementation Analyst Resume Examples & Samples

Assist in the investment implementation and day to day management of AHL's sector products. Be a systems and implementation expert in collaboration with other technically minded team members
Contribute to AHL's overall Investment and Data Implementation effort by collaborating with other teams across AHL
Support the curation of numerous varied data sets, financial and non-financial, and structured and unstructured in nature
Support the ongoing integrity of the data used by the quantitative research teams and the production trading algorithms
Ideally have an aptitude with programming languages, preferably python. Familiarity with Linux/Unix
Is aware of what statistical and mathematical tools and techniques are available and able to independently decide what is appropriate to use in which circumstances
Monitoring and implementation of regulatory and compliance related restrictions
Liaise with technology, infrastructure and external teams to ensure minimal impact from planned changes. Escalate issues to portfolio managers and research members for resolution
Ensure the timely implementation of AHL funds rebalancing, strategy re-allocation and coordination and implementation of new business
Support the ongoing integrity of the data used by the quantitative research teams and production trading algorithms

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