Manager, Implementation Resume Samples
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Manager, Implementation Resume Samples
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AT
A Thiel
Alphonso
Thiel
332 Luz Springs
Dallas
TX
+1 (555) 560 9648
332 Luz Springs
Dallas
TX
Phone
p
+1 (555) 560 9648
Experience
Experience
Los Angeles, CA
Manager Implementation
Los Angeles, CA
Purdy-Marvin
Los Angeles, CA
Manager Implementation
- Focuses on opportunities to continuously improve implementation through streamlining and enhancing processes
- CMB is one of the fastest growing businesses in the Bank and a key success story for the Group. Despite the ongoing challenging global and regional economic circumstances, the business continues to present a resilient performance. Going forward, CMB is keen to deliver on its strategy to attract the right customers who benefit from our international connectivity and strengthen our reputation as the leading international trade and business bank. A key priority will be driving balance sheet and revenue growth while maintaining absolute focus and execution of Global Standards, Risk & Compliance to ensure that our conduct matches our values
- Contribute to Cox Automotive product thought leadership through participation in cross-division work groups
- Develops, teaches, coaches and mentors staff in process improvement principles
- Provides a structured team framework for Critical Product Managers and Implementation Teams
- Establishes business priorities around process based on value-added goals and outcomes
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Dallas, TX
Manager, Implementation
Dallas, TX
Streich LLC
Dallas, TX
Manager, Implementation
- Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
- Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
- Perform testing on new workflow, scripts, or solutions prior to implementation
- Coordinate with development to create and test defect resolutions and new solutions
- Perform strategic planning, financial planning, administration and management of team
- Maintain client assignments and workload balance for team members. Manage project resource allocations
- Complete work breakdown structures. Identify and manage project resources
present
Philadelphia, PA
Project Manager Implementation
Philadelphia, PA
Nicolas and Sons
present
Philadelphia, PA
Project Manager Implementation
present
- Provide sound consultation to customers and partners on how to use the Fieldglass application as part of their larger contingent workforce management program
- Manage all project phases, including initiation, planning, execution, monitoring, control and closure
- Assist with the creation and review of client communications including release bulletins, user/technical manuals and training materials
- Work collaboratively with other departments impacting project
- Schedule and lead key project routines such as meetings, status reporting, issues management and mitigation, etc
- Provide day-to-day management in the delivery and deployment of the Fieldglass application and related services to clients. Ensures the evolution of the service delivery methodology to ensure customer satisfaction, loyalty, and retention
- Make decisions based on information and input in a timely manner
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Howard University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong analytical ability, excellent communication skills, with the ability to manage projects and multiple priorities at the same time
- Professional demeanor, dependable, and able to maintain confidential information
- Excellent analytical abilities to grasp the key points from complicated details
- Proven ability to lead matrix organizations and cross functional teams
- Self-motivated and able to provide results with minimal supervision
- Advanced knowledge of Microsoft Office products
- Excellent coaching, mentoring, and team building skills
- Excellent verbal and written communication skills
- Proven ability to lead and motivate a team in a deadline driven environment
- Exceptional ability to drive change and processing principles toward positive business impact
15 Manager, Implementation resume templates
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1
Manager, Implementation Data Management Resume Examples & Samples
- Provides leadership and management oversight of Data Lead team with transition responsibilities that include adopting new TIAA-CREF products
- Establishes custom solutions, record keeping services and asset takeovers
- Works closely with Client (plan sponsor, benefits manager/specialist, or payroll contact and/or HRIS/IT departments), Sales, Client Relationship teams, Participant support teams, Legal, Compliance, Operations, Marketing, Product Management, IT and implementation team
- Participates in client presentations and other Plan Sponsor and/or Benefit Consultant presentations as needed
- Must obtain the Series 6 and 26 within 3 months of starting this role (if a candidate needs both, they will have 6 months to get both). If the candidate has the Series 7, we will not require the Series 6
- Bachelors’ Degree in business or other related discipline or commensurate education and work experience in the financial services industry or other related field
- Minimum of 10+ years of progressive experience in Data Management, Strategy, Consulting, Project Management or Operations
- Demonstrated understanding of record keeping and/or retirement plan design is required
- Demonstrated experience with change management, cross-site leadership, performance management, and strategic leadership experiences
- Financial services experience leading large scale projects with wide scope
- Proven ability to lead, motivate, network and collaborate with associates at all levels throughout the organization is requested
- Strong Leadership experience
- Previous knowledge of Data Transfers
- Must obtain the Series 6 and26 within 3 months of starting this role (if a candidate needs both, they will have 6 months to get both). If the candidate has the Series 7, we will not require the Series 6
- Familiarity with TIAA CREF Products is preferred
- Third Party Administration (TPA), Defined Contribution & Defined Benefit leadership is desirable
- Prior experience with Omni preferred
2
Manager, Implementation Resume Examples & Samples
- Excellent writing and documentation skills
- Ability to multi-task in a fast paced moving environment
- Ability to work with some level of ambiguity
- Ability to manage team members and serve as a role model
- Experience using inventory management systems, MS Word, Excel
- Must be willing to work in Orlando, FL
- Must have unrestricted work authorization to work in the United States
- It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics
3
Project Manager, Implementation Resume Examples & Samples
- Responsible for the effective project management and delivery execution of large complex client implementations. Accountable for planning, managing, leading and motivating a cross functional team to implement projects in support of ADP sales
- Leading and managing comprehensive project plans, issue management, risk identification and management, change management and resource management utilizing the Implementation PMO standard PM best practices and methodology. Lead the project plan from initial project identification to hand off to the Client Service Delivery team
- Responsible for communicating to project stakeholders including the ADP leadership team and client project teams and to transfer their PM knowledge/skills to other members of the Implementation team
4
Project Manager, Implementation Resume Examples & Samples
- Knowledge and understanding of project management concepts and discipline
- Advanced knowledge and understanding of Orion Advisor Desktop system
- Ability to troubleshoot issues utilizing creative and critical/analytical thinking skills
- Ability to complete Work Authorization Forms (WAF)
- Ability to work effectively both individually and within a team environment
- Ability to work with a sense of urgency to meet deadlines and address competing priorities
- Effective written, listening and verbal communication skills including the ability to communicate technical information to nontechnical personnel
- Ability to represent Orion in client consultations to champion our products and services
- Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
- Effective problem solving, organization and cost-benefit analysis skills
- Minimum of 2-4 years of project management experience required
- Experience working within financial services, technology, or customer service industries preferred
- Equivalent education and experience will be considered
5
Project Manager, Implementation Resume Examples & Samples
- Bachelor’s degree in business or related area required
- Strong competence in relevant technologies and service delivery
- Strong ability to understand and execute processes necessary to complete tasks
- Project management skill set and experience
- Demonstrate ability to establish and maintain effective relationships and partnerships with key stakeholders
- Good understanding of business needs
- The ability to influence and manage others in driving successful project completion
- Team player with excellent people/interpersonal skills
6
Project Manager, Implementation Resume Examples & Samples
- Work with Account Management team to understand the scope and requirements of the project
- Execute and control the project scope, work plans, resources, deliverables, QC, transition planning, etc
- Undertakes continual adjustments with stakeholders in a persuasive manner, to keep the project on course, by use of positive win/win negotiation
- Manage client timeline expectations, roles and responsibilities
- Facilitate collection of information between clients, brokers, account management and system configuration teams
- Work cross-functionally to solve problems and implement changes
- Present oral and written reports defining plans, problems, and resolutions to appropriate stakeholders
- Ensures that project status, issues and successes are communicated to project team, stakeholders, and documented appropriately
- Maintain positive, productive, trusting relationships with broker partners, co-workers and within cross-functional teams
- Develop, manage and maintain effective and productive business relationships with multiple clients, prospects and vendors
- Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify as needed; interpret verbal and non-verbal messages that others communicate; produce clear status reports; communicate tactfully and candidly
- Ability to addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure to risk
- Confidence in decision-making
- Strong analytical ability, excellent communication skills, with the ability to manage projects and multiple priorities at the same time
- Operations management knowledge
- Self-motivated and able to provide results with minimal supervision
- Minimum four (4) years’ experience in plan design and calculations, Health and Welfare plan administration, insurance industry (carriers) and/or Third Party Administration field
- Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office environment including standing and walking, sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 30 pounds
- Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files)
- Requires talking: Expressing or exchanging ideas by means of the spoken work. Talking is required to impart oral information to employees, clients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly
- Requires hearing: Hearing is required to receive and communicate detailed information through oral communication
- Requires seeing: Clarity of vision at 20 inches or less and at a distance. This factor is required to complete paperwork for many of the employee’s essential job functions
- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions
- Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions
7
Project Manager Implementation of the Workday Solution Into Resume Examples & Samples
- In collaboration with the global team leader lead all aspects of the EMEA Workday implementation
- Develop regional deployment plan, covering all technology, process and people elements
- Deliver against the regional deployment plan
- Report on status, issues and risks related to programme and provide innovative solutions for resolution
- Participate in global project related forums and plan and lead the EMEA deployment steering committee sessions to ensure progress against plan and budget
- Partner with GBS HR functional areas for knowledge transfer, build consensus, and help ensure Workday alignment with the GBS HR strategy,
- Collaborate with other Project work stream leads to ensure there is an effective and streamlined implementation process
- The PM will conduct regular meeting routines with global teams to facilitate communications, monitor activities, track progress, and address/resolve issues,
- Participate in team coordination routines,
- Guide Project team communications that include regular updates to key stakeholders through established channels,
- Identify how Workday impacts the GBS HR operation (people, process and technology) to plan and to facilitate required change
- Plan and facilitate the training, testing and change management related activities
8
Manager, Implementation Resume Examples & Samples
- Demonstrate a professional, cross-organizational, team-oriented attitude
- Model excellent leadership and teambuilding skills within the region
- Demonstrate high-level communication skills that facilitate coherence across all partner organizations
- Display respect for colleagues' talents
- Build internal and external relationships that foster credibility and trust
- Minimum 4 year college degree
- Experience building and managing a team
- Expertise with PowerPoint, Excel and Word
9
Manager, Implementation Resume Examples & Samples
- Provides mentoring, coaching and supervision to the HMS Analysts and Client Implementation Specialists
- Supervises the implementation and management of wellness platform builds for our clients. Ensures client requirements are met
- Creates within the team a shared focus on the importance of achieving results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Creates work standards for client operational management; establishes and defines roles and responsibilities, monitors task specific outcomes, and clear measures for quality and success of the team
- Maintain client assignments and workload balance for team members. Manage project resource allocations
- Monitor and manage the policy and process documentation for HMS Operational Support
- Escalation point for client management issues and/or to act as subject matter expert
- Supports the vendor manager by documenting vendor performance
- Reviews data files and client invoices with finance to ensure payment
- Manages vendor platform data (RFPs, Presentations, marketing collateral, etc.)
- Work with Account Management team to document the scope and requirements of HMS client deliverables
- Collaborate with subject matter experts, client service teams, process owners, data management team members, vendor and our client partners ensure the data interfaces (i.e. incentives) are documented and communicated to the appropriate resource
- Collects client/platform and incentive requirements. Develops project plans and quality checks against the client requirements and sold package guidelines. Variations are managed through an exception process
- Develop project plans for HMS client implementations. Track projects/implementation against the project plan/schedule
- Manage client implementation from initiation to launch
- Complete work breakdown structures. Identify and manage project resources
- Identify and manage project delivery risks and project plan critical path activities. Escalates client deliverable issues appropriately
- Support stakeholder management via status reports, milestone/requirements tracking, change, issue and regular stakeholder management updates
- Interact with and maintain professional relationships with subject matter experts, client service teams, process owners, data management team members, vendor and our client partners
- Lead implementation meetings. Work cross-functionally to solve problems and implement changes
- Monitor outputs against requirements. Deviations are recorded, managed and resolved
- Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify as needed; confirm all verbal messaging via written document; produce clear status reports; communicate tactfully and candidly
- Confidence in decision-making
- Strong analytical ability, excellent communication skills, with the ability to manage projects and multiple priorities at the same time
- Understand Lean and project management terminology/principles
- Self-motivated and able to provide results with minimal supervision
- Bachelor’s degree in a related field preferred
- Supervision experience is required
- Experience in implementing Lean principles (must provide examples of work)
- Experience in managing multiple project and reporting (must provide examples of work)
- Must understand data specifications and requirements for reporting needs
- Experience in working with data, understand data structures/relationships, data field types, causes for data integrity and reporting issues
- Experience with Microsoft suite, including MS Access, MS project and Visio
10
Manager, Implementation Resume Examples & Samples
- Ensures projects are delivered in alliance with budget plans and divisional timelines
- Delivery of T3's in person or over the phone
- Manage multiple projects and deliver tasks on time in an efficient manner
- Provides customer service leadership with regard to all facets of operations analysis, performance management, and time entry
- Implements company policy, procedures, standards, and goals
11
Manager, Implementation Services Resume Examples & Samples
- Lead and support business development activities, including identification, proposal development, and other pursuit activities
- Manage and support delivery of advisory services to clients, primarily with services related to project, program or portfolio management
- Manage engagements according to KPMG’s financial/cost Management policies
- Develop, define, and deliver advisory methodologies for project, program or portfolio management services
- Manage and mentor junior advisory staff; adhere to professional practice requirements
- Manage small to medium sized team delivering large business transformation projects
- Eight years of experience with project, program or portfolio management
- Bachelor’s degree from an accredited college/university; PMP, Certified BA, and/or ScrumMaster Certification a plus
- Experience with business development, solution development, project/program management, and project delivery
- Experience with managing a performance/practice management team
- Strong understanding of the software development life cycle
12
Revenue Cycle Project Manager, Implementation Resume Examples & Samples
- Bachelor’s Degree in health or other related field
- 3-5 years of Project Management experience
- Must be able to function in a complex, agile, fast-moving workplace and adapt to a changing environment
- Knowledge of Revenue Cycle Solutions
13
Manager, Implementation Resume Examples & Samples
- Provide training and coaching to employees on process and procedures
- Review and discuss performance results with employees
- Identify, recommend and participate in process improvement initiatives
- Create and submit weekly SLA, productivity and quality review metrics
- Provide resolution for any complications, missing data or system defects that might delay any implementation
- Develop staffing schedule and complete weekly data migration assignments
- Ensure data migration assignments are completed as scheduled and accurately
- Identify and analyze data discrepancies and resolve appropriately
- Interpret and understand client business requirements
- Interpret and migrate data provided from multiple sources
- Reconcile financial reports to historical financial reports
- Analyze and replicate legacy accounting information into import templates
- Gather and format budget information
- Upload outstanding items from the prior period for the first bank reconciliation
- Gather and format the beginning balances and monthly historical net activity after beginning balances
- Conduct quality assurance of data migrations prior to release to the customer
- Maintain accurate records of all data and communication received for each conversion
- Maintain daily communication with assigned Implementation Analyst to ensure a successful conversion
- Conduct annual performance reviews for assigned implementation team employees
- Minimum of 3 years experience in financial or accounting position
- Proven ability to lead and motivate a team in a deadline driven environment
- Must be detail oriented with strong organizational and analytical skills
- Excellent analytical abilities to grasp the key points from complicated details
- Professional demeanor, dependable, and able to maintain confidential information
- Must be able to effectively communicate with internal business partners
- Ability to work overtime as needed to ensure deliverables are met
- Must be able to multi-task, work in high paced and deadline driven environment
- Able to travel to the United States for up to 6 weeks of training
14
Manager, Implementation Solutions Resume Examples & Samples
- Lead and own the end to end on boarding process, understanding the client needs, American Express’ process and policies to deliver the expected outcome for clients and internal departments
- Conduct needs analysis to determine program scope and opportunity
- Develop detailed Point of Delivery/Point of Arrival process maps of client procurement/reconciliation processes and translate findings into executable business implementation plans
- Analyze spend data, identify trends and develop program roadmap and growth strategies
- Document program strategy, scope, timeline, business process changes, spend targets for customer program implementations
- Consult on reconciliation solutions or new data integration needs
- Own all aspects of the project management including the project plan, meeting minutes, meeting/call schedule, assignment of action items
- Actively participate and problem solve on the implementation process by raising issues, identifying root causes and developing solutions
- Provide seamless transition of knowledge to Account Development Team for ongoing program management
- Approximately 25% travel required Required Skills/Qualifications
- 3+ years complex program or project management or consulting skills
- B.S in business or relevant experience with alternate degree
- Strong business and process knowledge of accounting, expense management, payables, purchasing / procurement, e-commerce and Enterprise Resource Planning systems
- Proven consultative aptitude and the ability to convert client business processes/requirements into innovative solutions
- Excellent oral presentation and written communication skills
- Problem solving and the ability to adapt quickly as customers’ needs and requirements shift
- Strong relationship management skills to effectively develop and manage internal/external customer relationships and expectations while facilitating change
- Exceptional collaborative and influencing skills
- Proven experience in change management/ lean management
- Strong project leadership skills including managing multiple projects concurrently
- Either strong knowledge of Global Commercial Payments products, the corporate procure-to-pay process, procurement, and accounts payable functions, or a proven ability to quickly learn complex products and systems
15
Senior Manager, Implementation Success Resume Examples & Samples
- Manage Implementation Success Team to ensure successful partner SaaS implementations
- Develop consolidated view and increase visibility to management about the overall team engagements status and accounts at risk
- Manage ISM team escalations and bring the right management attention to red projects
- Provide ongoing feedback to Customer Success and x-LOB management about customers concerns and issues impacting their Cloud experience
- Develop employees KPIs, objectives, performance plans and to support the team to achieve them
- Drive programs and initiatives the lead to increase customer advocacy and satisfaction
16
Assistant Manager, Implementation India Resume Examples & Samples
- Strong result orientation (prioritizing tasks and resources across multiple projects in a fast paced environment)
- Detail oriented with strong analytical skills
- Strong communication & negotiation skills (written and verbal)
- Ability to work collaboratively across multiple teams, managing remote stakeholders in a highly matrix environment
- Ability to self-motivate, inspire others and overcome obstacles
- At least 2-3 years of previous leadership experience preferred
17
Project Manager Implementation Resume Examples & Samples
- Detailed knowledge of GCP products, payments capabilities and technology solutions
- Knowledge of procure to pay processes, financial and AP and reconciliation processes
- Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives
- Ability to view issues from a customer lens
- Relationship management and negotiation skills
- Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs
- Strong collaboration, influencing and communication skills
- Ability to articulate complex and abstract ideas clearly and simply
18
Manager, Implementation Management Resume Examples & Samples
- Lead the team to successful provisioning of all customer services within the targeted time frames
- Ensure highest levels of customer service are met for both external and internal customers
- Collaborate with all departments within the business to ensure a smooth provisioning of services
- Liaise with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customer expectations
- Communicate with the Finance department to allow billing to occur at the earliest invoicing cycle
- Utilise project management techniques to deliver services stated in customer orders
- Manage and engage third party vendors and suppliers to complete necessary works in the required time frame
- Accurate updating of internal systems to ensure integrity of all these systems and the processes they drive
- Carry out additional tasks and duties as required by the business from time to time
- Diploma or Degree in Information Technology, Project Management or equivalent industry experience of 10+ years in the Data Centre or Telecommunications industry, and 5+ years in leading and/or managing a team
- Clear understanding of metrics and calculative/advanced knowledge in Microsoft Excel
19
Release Manager / Implementation Manager Resume Examples & Samples
- At least 2 years experience with design, development and utilization of formal IT vendor contracts with internal or external customers
- At least 3 years experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers
- At least 5 years experience with management approaches, tools, and techniques for gaining the cooperation and support of others
- At least 3 years experience within the Financial Services Industry
20
Manager, Implementation Engineering Resume Examples & Samples
- 6-8 years of experience relevant to this position including 3-4 years consulting experience and 1 year of engagement/team leadership experience. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed
- Manage four or more Implementation Engineers in multiple delivery teams. Ensure that priorities and commitments are well communicated between Implementation Engineers and their counterparts both inside Opower and with our external clients. Ensure a positive experience for our clients and their customers
- Be strategic. Propose and execute strategic initiatives with the Implementation Engineering Management Team that accelerate Oracle’s utility business into the cloud
21
Manager, Implementation Services Resume Examples & Samples
- Partner with Distribution team at the individual and leadership level, represent Services during Sales cycles when needed for high value or strategic prospects, partner with Solutions Consulting to appropriately scope prospect implementations, provide Statement of Work estimates
- Create and/or sustain a high performing implementation team by accurately assessing and actively coaching employees while maintaining high team morale in an evolving business
- Employee management activities including hiring, terminations, performance appraisals, on-going coaching, training, career development, cross-training, salary recommendations
- Develop strong working relationships with peer Implementation Service Managers; collaborate to standardize the implementation process across the team to further increase efficiencies, productivity, communications and implementation success rates
- Develop, nurture and foster effective working relationships with Sales, R&D, Client Support, IT, Marketing, Human Resources, Hosting Operations, and other Global Services departments
- Supports senior management with special projects and other assignments as needed
- BS/BA or a combination of experience and education/training equivalent to a four year college degree
- 8+ years of progressive experience in a software implementation or professional services environment
- Experience running a consulting practice is preferred
- Understanding of implementation methodologies and project management in a software company
- Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
- Must be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment
- Demonstrated knowledge and/or awareness of relevant technologies and business processes to be able to create credibility as well as be an effective individual and leader
- Must possess the ability to work both strategically and tactically
- Must be results, goal, and customer service orientated
- Must possess effective presentation skills as well as excellent written and oral communications skills
- Must be able to independently plan, organize, and facilitate both team and cross-departmental group activities
- Must be able to motivate and to build a team, and foster teamwork cross-functionally
22
Business Process Manager, Implementation Resume Examples & Samples
- Working knowledge of the end to end Merchandising process and system(s)
- Partner extensively with PDMs and end users in the merchant organization, including MIO, throughout Macys Inc
- Partner with L&D partners on scheduling classrooms for implementation, including sign-up and credit for participation
- Responsible for surveying Merchant Organization on training effectiveness and continually revise implementation approach and material based on feedback
- Facilitate core Systems and Reporting curriculum to established standards
- Act as a Learning Coach to executive management (provide coaching, give feedback, and ensure learning objectives are met)
- Ensure that new and newly promoted executives effectively transition into their role
- Utilize instructional design process to develop learning events. Participate in development of complex learning events
- Manage assigned classroom learning events to maximize learning of new hire and incumbent population
- Develop, communicate and follow learning and development plans for assigned new and newly promoted executives through to completion
- Coach and act as a learning resource for assigned executives after completion of the learning development plan
- Ensure that learning event participation is tracked
- BA/BS degree or relevant job experience
- Excellent communication and facilitation skills (oral, written and listening)
- Strong analytical skills and attention to detail
- Fast learner with ability to grasp complex content quickly
- Effective organizational skills
23
Project Manager, Implementation Services Resume Examples & Samples
- Manage Unified Communication (UC), Enterprise Contact Center (ECC), and Mobility hosted ShoreTel implementation projects and function as lead for all activities in design, deployment, and project closure phases of implementation methodology
- Ability to provide accurate telephony design for Hosted solution to Network System team
- Function as senior technical resource to onsite engineering resources both from a telephony and networking perspective
- Design telephony solutions based upon discovery data gathered during the in discovery phase of project
- Process improvement and development
- Project Manager (PM) creates a project schedule and plan with financial, resource and material requirements. The PM also manages large/complex customer facing projects or multiple smaller projects
- Upon receiving purchase order from customer, engage with customer to understand detailed business requirements for customer’s phone system and translate them into technical requirements
24
Mau-manager Implementation Resume Examples & Samples
- Establishes and maintains effective relationships with customers; quickly and accurately identifies customer expectations, and sets project goals with customer needs in mind
- Involved in resolution of difficult client escalation issues
- May lead or participate in Six Sigma or other process improvement projects within the organization
- Coordinates, plans, and participates in company-wide events such as year-end kick off and new-hire training
- Post graduate degree or equivalent experience; PMI/PMP certification preferred
- Demonstrated analytical and problem solving skills with the ability to react quickly and decisively to resolve customer issues
- Strong level of personal organization with excellent oral/written communication skills
- Demonstrated ability to manage multiple competing priorities effectively
- Can be counted on to think through, develop and deliver on a plan to ensure the successful completion of a given objective
25
Project & Program Manager, Implementation Resume Examples & Samples
- Facilitates and participates in external and internal meetings in order to gather and document UM workgroup business requirements associated with new and incremental implementation activities and product development
- Ensures appropriate internal and external signoff on business requirements documentation, including revising these requirements as necessary and ensuring appropriate communication and sign-off on revisions
- Completes systems requirements worksheets in accordance with business requirements defined during implementation process
- Assess the feasibility of the proposed application features
- Actively participates in QA and testing of systems configuration associated with implementation activities to ensure compliance with business requirements
- Coordinates and documents internal and external meetings related to Implementation team projects
- Assists to identify and obtain project updates from internal and external sources for successful project completion
- Supports startup process by researching, coordinating, and resolving operational and system issues
- Produce standard project management reports and tracking tools for dissemination to project owners, management and senior executives
- Assist with maintenance of project requirements for Share Point or other project management collaboration software
- Assist the Magellan Rx Management Implementation team in day-to-day project coordination with various operational units as well as external client contacts to ensure seamless operations
- Special Projects as assigned by Management
26
Manager, Implementation & Integration Resume Examples & Samples
- Bachelor's degree (4-6 years progressive experience preferred)
- .net, J2EE application development
- SOAP UI , Application testing
- Web services, SOA, WSDL, XSD, Data Power
- HP Nonstop, Unisys, AS/400 exposure
- QA and Technical Project Management
- VPN, SSL, MPLS, Networking
- Ability to grasp and understand WU products and systems, subsystems, interfaces, data layers, business rules, transaction flows, SDLC
- Ability to list and understand web services and transaction sets
- Understand the differences between domain specific operational processes and flows
- Financial industry knowledge required
- Previous implementation and support experience
- Proven ability to improve processes, develop and execute business strategies to achieve exceptional results
- Innovative and visionary thinking and execution skills
- Multi-cultural/Multi-country Mindset)
- Solution driven
- Experience documenting requirements and processes
- Experience establishing and maintaining strategic partnerships, both inside and outside the company
- Compliance and fraud management experience preferred
- Strong presentation and reporting skills
- Bilingual candidates preferred
27
Manager, Implementation Consulting Resume Examples & Samples
- Lead a team of high performing, ambitious Implementation Consultants and Analysts
- Ensure projects stay on track, act as an escalation point and track key delivery metrics and processes
- Support scoping, estimating, proposing and SOW creation for new projects. Engage directly with Account Executives and Sales leadership in this process
- Lead formal performance management, feedback and promotion processes for team members as well as provide frequent informal feedback
- Participate in internal Box Consulting and cross-functional projects that drive improvements in our service to customers including new processes, new offerings and process improvement
- BA/BS degree in a technical or quantitative/business-oriented field or equivalent practical experience
- 6+ years experience in consulting with a technology/SaaS company or System Integrator
- Experience directly managing and developing other individuals
- Advanced project management skills and strong functional & requirements gathering skills
- Strong presence and presentation skills; is comfortable talking to C-level executives and managing customer escalations
28
Mau-manager Implementation Resume Examples & Samples
- Ensure team targets are met
- Manage a project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
- Support the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews
- Leverage shared implementation services and subject matter experts to augment team core skills and increase project to resource ratios
- Motivate teams to document solutions and contribute to internal knowledge share
- Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
- Master’s degree or post graduate coursework an asset
- 7+ years of experience in human capital management applications consulting preferred
- 5+ years in Consultant role with Ceridian HCM an asset
- Strong background in leading software implementation projects including experience developing project team structures and governance models
- Demonstrated experience translating customer business requirements into workable software solutions
- Proven experience in change management and business process mapping
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Team Manager, Implementation Resume Examples & Samples
- Ensure that software design documents and functional specifications address requirements and user stories
- A robust understanding of front-end technologies, Object-Oriented JavaScript, AJAX, XHTML, HTML, XML/DOM , Node.js, Angular JS, React JS, JS-Based framework
- Hands on experience with Agile Methodologies and Test Driven Development
- Familiarity with Java and an in-depth understanding of other Java technologies, including JDBC, JMS, and messaging (e.g. MQ Series, Oracle AQ, JMS, etc.)
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Senior Manager Implementation & Change Management Resume Examples & Samples
- Within DBC, the Digital Experience NPS team requires the talents of an experienced change and project manager to support the operationalisation, expansion and optimisation of the NPS model and framework, throughout the adidas organisation
- A Senior Manager Implementation and Change Management - Digital Experience NPS, with the following key responsibilities, is required
- Expand the adoption of the Digital Experience NPS model, supporting operationalisation and driving transformation in existing and new markets
- Develop, implement and deliver training for NPS including core awareness, consumer callbacks, reporting etc
- Lead/Support the development, implementation and support the execution of engagement, promotion, education, and communication activities, both globally and with regions, to grow NPS awareness throughout adidas, share best practices, promote successes and help drive cultural change to consumer centricity
- Lead/Support the implementation of new digital consumer touchpoints/NPS triggers, such as mobile app, social, newsletter/engagement etc. in existing and new markets, including the technical coordination, running of pilots where necessary, and implementing supporting processes and systems
- Support the operationalisation and optimisation of Digital Experience NPS through supporting the set up and operation of Inner Loop and Outer Loop systems with markets, BUs, functions etc and influence them to adopt a “consumer-first” mentality using consumer insights to drive decision making
- Support markets, BUs and functions in leveraging the Global Digital NPS dashboard and the extraction of NPS Insights to provide a comprehensive view of the omnichannel consumer experience across the digital consumer journey. Help with the identification of root cause drivers of delight and detraction. Guide prioritization of consumer centric solutions to problems, investments as well as retention/acquisition initiatives and general product & project roadmap planning
- Be the voice of the consumer and ensure consumers are in the forefront of all decision-making. Collaborate with business leaders/ stakeholders to ensure consumer insights & recommended actions are embedded/ factored into initiatives that impact key commercial decisions and innovation roadmaps
- Ensure measuring the impact of consumer centric improvements and other initiatives on NPS and other consumer related metrics is a core skill/activity and measurement of success in markets, BUs, Agile Project Teams etc
- Strong interest in the consumer goods industry, digital experience, and consumer experience
- Strong project management skills/experience and practical hands on mentality
- Change/communication management skills & mind-set: Ability to influence and facilitate long term, sustainable organisational and cultural change
- Experience in developing training materials and executing training
- Excellent communication and presentation skills: ability to inform and convince different types of internal and external audiences of (senior) management, represent the NPS team effectively across the organization and demonstrate the ability to help drive operational excellence
- Ability to think strategically but also focus on detail and understand how it fits into the bigger picture (with emphasis on a consumer driven mind-set)
- Self-starter, capable of running projects independently
- Ability to understand the complexities of eCommerce systems and processes, with a
- Focus on the impact of change and dependencies
- Cross-functional experience, including consumer facing, back office and technical functions
- Global mind-set and ability to work cross-culturally; experience within different countries and/or different cultures an advantage
- Four-year college or university degree with focus on Business Administration, or Marketing or related areas, or equivalent combination of education and experience
- Minimum 6-8 years professional experience in multi-national business environment
- E2E understanding of digital and eCommerce processes and systems
- Ideally an understanding of consumer interaction processes, consumer centricity and customer experience measurement and management
- Fluent in English (speaking and writing skills), other languages beneficial
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Manager Implementation Resume Examples & Samples
- Responsible for all or multiple aspects of initiatives and/or projects, and accountable for all deliverables associated within a project and its implementation. This person will serve as the surrogate business owner and will have decision making capabilities for the subject projects
- Responsible for appropriately ensuring resources and capacity or available through collaboration with impacted managers in a matrixed environment
- Responsible for risk management and control, including the ongoing process of risk identification and mitigation as it relates to specific project deployments/implementations
- Responsible for scope development and project requirements and/or stories
- Manage timelines and deliverables associate with projects
- Lead, mentor and develop individual contributors
- Report in a structured fashion all project related activities
- Contribute to Cox Automotive product thought leadership through participation in cross-division work groups
- Responsible for creating and delivering presentations for projects
- Bachelor's Degree in Business Management/Administration, IT, or a related field, or 5-7 years of equivalent work experience
- Superior professional presence with excellent verbal and written communication skills
- Strong understanding of the automotive industry
- Strong negotiation, influence, and decision making skills
- Extensive experience leading analytical teams
- Excellent organizational skills in managing timelines for multiple implementations
- Excellent leadership, management, and teamwork skills
- Ability to build strong working relationships across the organization at all levels
- Proven ability to successfully meet or exceed expectations in a fast-paced, high change environment
- Strong group facilitation skills
- Manage project stakeholders and a background developing and maintaining effective communication with senior level leaders/stakeholders
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Project Manager Implementation Resume Examples & Samples
- Manage all project phases, including initiation, planning, execution, monitoring, control and closure
- Create project plans, including deliverables, activities, timeliness and budgets
- Provide scheduled and on-demand status reports and updates
- Direct project timeliness and budgets
- Expertise with Microsoft Office, Microsoft Project and Visio
- Strong focus on client service
- Capacity to effectively manage a team
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Project Manager Implementation Resume Examples & Samples
- Act as central point of contact for Implementation / Project Manager, Partner and provide subject matter expertise, understand customer requirement to provide assistance in defining and articulating services or enhancements to the integrated processing platform for debit, credit and prepaid
- Lead end to end Project implementation
- Deliver high quality business and technical expertise to deliver project with high customer satisfaction
- Responsible for project resources management, internal and extra stakeholders and ensure delivery on time
- Assist with the creation and review of client communications including release bulletins, user/technical manuals and training materials
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Project Manager, Implementation Resume Examples & Samples
- Ability to maintain consistent momentum with multiple products and across multiple implementation assignments
- Ability to manage a project with multiple stakeholders and process owners
- Abiliity to work independently and as a team member
- Ability and aptitude to use various types of databases and other computer software
- Ability and aptitude to provide solutions and contingency plans through the comprehensive review of alternatives
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Enterprise Program Manager, Implementation Resume Examples & Samples
- Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go-live for improved analytics and enhancements to further differentiate our solutions
- Strong communication skills, comfortable presenting to and interacting with customers on a regular basis including facilitation of meetings
- Possess strong work ethic, self-motivated and able to operate independently with limited direct supervision, while also comfortable working with a multi-disciplinary team
- Capable of adapting to change and able to successfully perform in an evolving environment
- Results oriented, ensuring we deliver on commitments while also working to continuously improve processes
- Support project management and implementation
- Strong listening and problem solving skills and ability to develop plans to improve process efficiency
- Ability to learn and understand technical details and act as a subject matter expect for hospital supply chain
- Able to travel, work with customers during project planning, implementation and on-site issue resolution (If located in Rochester 25% of time, if commuting to Rochester 90%)
- Possess strong people skills with a real sense of cultural sensitivity
- BS or similar
- Minimum 10 years work experience
- Minimum 5 years working with large, complex organization (preferably in healthcare)
- Minimum 5 years working/leading large scale, complex integrations
- Strong written and verbal communication skills to all levels of an organization
- Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
- Customer service, problem solving and analytical skills required
- Experience in change management or Lean Six Sigma background preferred
- Experience implementing large scale solutions
- Experience working in large organizations (ie. hospital integrated delivery networks or enterprises)
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- May contribute to the development of policies and procedures
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
- Completes work independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- May act as a mentor to less experienced colleagues
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Manager Implementation Resume Examples & Samples
- Requires a BA/BS and 8-10 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background. MBA preferred
- Project Management Professional (PMP) designation desired
- Experience managing senior level staff and health industry experience preferred
- Excellent oral, written and interpersonal skills required
- Strong problem-solving, project management and PC skills required, specifically Microsoft Office Suite
- Knowledge of WGS, CHIPs, ACES and CS-90 is preferred
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Senior Project Manager, Implementation Resume Examples & Samples
- Project Plan: Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables
- Manage day to day project tasks for implementing E-Commerce solutions from close of sale through handoff to customer support
- Coordinate delivery aspects of the implementation project to insure deliverables are completed on time while managing project risks and issues
- Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations
- Perform other projects and responsibilities, as assigned
- Employment of leadership skills and judgment: demonstrates and understanding of the impacts of their decision as it relates to the broader organization and customer, pro-actively adds value with post project analysis and goes above and beyond for positive project outcomes, drives for team results, support change management
- Self Leadership: Gains the confidence and trust of others through authentic, ethical and empathetic leadership, adapting effectively to change
- Build Talent: Provide work direction to staff. Motivates teams to sustains exceptional levels of performance. Escalates problems with solutions. Demonstrates an understanding of the impacts of decisions as it relates to the broader organization and customers
- Build Collaborative Relationships: Build and leverage strong, lasting relationships with a variety of people inside and outside organization, and create an environment in which people communicate honestly and openly, and work collaboratively to reach a common goal
- Process Management: Defines and communicates expectations for productivity and quality measurements. Address process breakdowns in a timely and thorough manner. Champion the adoption of consistent processes across the team and organization. Demonstrate the ability to apply technical, professional, or product expertise to real work situations
- Strategic Thinking: Makes sound decisions that protect our products, leverage opportunities and produce positive longer-term impacts. Take a well – ordered, logical approach to identifying business, market, and cross-functional issues; analyzing problems; organizing work, and planning action
- Influence and Inspire: Create a work environment that is positive and encourages people to their best. Focus on achieving goals with urgency and persistence, anticipating and overcoming barriers to expected results. Persuade and enroll others in making plans, reaching decisions and taking action
- Time Management: Skilled in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
- Performance: Determines tasks and timeframes needed to complete project; identifies and gathers the primary support and/or resources needed. Surfaces problems and issues before they are escalated to upper management; hold self and others accountable for meeting commitments to timelines and quality standards. Works effectively without supervision and regularly puts in sustained effort to resolve issues or problems and drive projects to completion; is comfortable taking personnel responsibility to address issues and problems as needed
- 4-year bachelor’s degree required
- 3+ years project management experience required
- Viewed as a senior team member and resources for leading training and/or issues escalation as needed, such as when manager is not available
- Strong problem solving & analytic ability
- Excellent organizational skills and written/oral communication skills
- Demonstrated ability to lead teams and achieve goals without direct authority over personnel
- Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
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Manager, Implementation Special Projects Resume Examples & Samples
- A minimum of three (3) years of management and/or supervisory experience
- Previous experience within the technology implementation field
- Must have day to day experience in Sales, Revenue and Property Management processes and systems
- Proficiency in the following: Microsoft Office Suite Word, Excel and PowerPoint
- Must have considerable experience in the operational use of Sales, Revenue and Property Management processes and systems
- A minimum of five (5) years of Hotel experience in an operational environment and multiple disciplines
- A minimum of two (2) years of Hilton Full Service Revenue Management experience
- Experience at the Head of Department level at hotels in multiple roles
- Project management qualification or equivalent experience
- Revenue Management experience
- Knowledge of information technology (basic SQL, system configuration, hotel networks) strong advantage
- Training and coaching skills qualification
- Experience with GRO Revenue Management Systems
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Project Manager Implementation Resume Examples & Samples
- 5 to 8 years planning and/or management experience
- Knowledge and Skills
- Makes use of and contributes to HP s PM Profession’s community
- PRINCE2 and/or PMP Certified
- Fluency in English and Swedish are required
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Business Process Manager, Implementation Resume Examples & Samples
- Understanding detailed current and future state processes and systems
- Developing, standardizing, and delivering of learning resources which may include but are not limited to
- E-learning, webinars, class room content and delivery, Quick Tips and Job Aids
- Ensuring learning resources provides business context and clearly articulates where in the end to end workflow change is being implemented
- Identifying a comprehensive set of business benefits and impacts of not adopting change
- Ability to identify areas of change management and develop a thoughtful implementation plan to address
- Supporting the development of an implementation plan to deliver the process and tools required to support an Omnichannel business
- Partner with L&D on learning strategies and administrative and technical support for systems initiatives
- Supporting the testing, learning and roll-out of new processes and systems
- 5+ years retail consulting or project management experience supporting large scale process, systems and organizational change initiatives; or equivalent experience at the Buyer or Planner level with exposure to supporting systems implementations by serving as a subject matter expert or “super user”
- Ability to translate & communicate complex and abstract issues so they can be easily understood
- Strategic and creative thinker -- embraces change and can imagine a future different from the present
- Functions well in a team environment
- Self-starter who requires little supervision
- Flexible & adaptable, ability to thrive in an ambiguous environment
- Strong consensus builder, collaborator and negotiator
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Manager, Implementation Resume Examples & Samples
- Define and set team objectives monitoring performance ensuring goals and objectives are achieved on a constant basis
- Lead, coach, and mentor team members on various functions
- Execute corporate global MasterCard strategy with focus on customer processing implementations
- Contribute to definition of Operations Level Agreements between the global Customer Implementation Services department and other processing implementation support teams throughout MasterCard
- Ensure audit compliance of activities and work standards of team
- Responsible for team adherence to standard implementation metrics and OLAs
- Perform strategic planning, financial planning, administration and management of team
- Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts
- Provide leadership, direction, and supervision to staff and ensure each project or effort is adequately staffed with properly trained team members
- Information Technology experience, with strong understanding of network technology, applications, and project management
- Strong payment transaction processing and industry business principles knowledge
- Solid understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing principles
- Expert knowledge of the 4-party transaction model
- Superb communication skills with ability to communicate effectively with customers, peers, and various levels of management
- Exceptional ability to drive change and processing principles toward positive business impact
- Proven ability to lead matrix organizations and cross functional teams
- Excellent coaching, mentoring, and team building skills
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Project Manager, Implementation & Sustainment Resume Examples & Samples
- Bachelor's degree in Arts, Sciences, Business, or related field and 2 years experience in project management, operations management, or related field OR 4 years experience in project management, operations management, or related field
- 5 years experience developing reporting, database, and/or feedback tools
- 5 years experience leading cross-functional projects
- 5 years experience writing queries, report automation, or related field (for example, SQL queries, data interpretation, Microsoft Excel macro development, and Wed Development)
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Project Manager Implementation Resume Examples & Samples
- Provide day-to-day management in the delivery and deployment of the Fieldglass application and related services to clients. Ensures the evolution of the service delivery methodology to ensure customer satisfaction, loyalty, and retention
- Confirm project scope with customers and partners
- Schedule and lead key project routines such as meetings, status reporting, issues management and mitigation, etc
- Ensure methodology is employed for each project
- Own quality of implementation
- Setting up the Fieldglass Account Services Department for success through properly executed transitions at the time of implementation conclusion
- Represent Fieldglass as an application subject matter expert (SME) 2
- Provide sound consultation to customers and partners on how to use the Fieldglass application as part of their larger contingent workforce management program
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Manager, Implementation & Optimization Resume Examples & Samples
- No. Direct Reports-Less than 5 Manager / Specialist Level
- Ability to work and coordinate workforces across multiple geographic locations
- Proven ability to execute on operational initiatives to drive results
- Extensive knowledge of revenue cycle metrics and drivers, particularly in billing and collections (AR days, cash goals, aging, compliance metrics)
- Microsoft Excel, Access, Visio, etc…
- 2 – 6 years experience in Healthcare Administration or Business Office
- Lean, Six Sigma or other process improvement certification is a plus
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Manager Implementation Resume Examples & Samples
- Plans, organizes, conducts, and follows-up on analyses, events, programs, and initiatives which lead to the establishment of process improvement systems
- Provides process improvement education and mentorship at all levels of the organization
- Establishes business priorities around process based on value-added goals and outcomes
- Develops, teaches, coaches and mentors staff in process improvement principles
- Decreases supply expenditures through effective selection, contract optimization and product utilization
- Increases physician, clinician and coworker awareness of accountability for optimal management of supply costs
- Designs and support implementation project tracking system. Assures controls and audits are in place
- Provides a structured team framework for Critical Product Managers and Implementation Teams
- Focuses on opportunities to continuously improve implementation through streamlining and enhancing processes
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Manager, Implementation Resume Examples & Samples
- Maintain advanced knowledge of each product for which the team is responsible
- Conduct quality assurance of each implementation prior to release to the customer
- Document and communicates defects
- Coordinate with development to create and test defect resolutions and new solutions
- Generate weekly and monthly performance reports
- Create and maintain documentation of departmental processes and procedures
- Resolve complaints and answer questions from both internal and external customers
- Train, coach, counsel, motivate and evaluate team members
- Review employee requests for paid time off and overtime ensuring the schedule is not compromised
- Assist Implementation Manager with forecasting, updating, and maintaining the monthly capacity and schedule
- Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
- Perform testing on new workflow, scripts, or solutions prior to implementation
- Initiate and coordinate implementation closure tasks
- Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
- Provide superior customer service to all internal and external customers
- Perform implementation tasks and assists with activations as needed
- Bachelor’s degree or equivalent in related industry
- Background in computers, technology, statistics, or information systems
- Proven leadership abilities to lead projects and teams successfully
- Advanced knowledge of Microsoft Office products
- Working knowledge of RealPage products including Leasing & Rents, Ops Technology, YieldStar preferred
- Must be able to effectively communicate with external customers and internal business partners
- Familiarity with RealPage products, SharePoint and SalesForce.com a plus
- Ability to travel up to 20%, domestically and internationally as necessary
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Manager, Implementation, Americas Resume Examples & Samples
- Responsible for the completionof activation, upgrade, and e-commerce enablement projects handled byImplementation Specialists
- Communicates withSales managers to ensure delivery of key projects within Sales timelines
- Coordinates with the Pre-ImplementationTeam Managers to make sure hand-off processes are efficient and up-to-date andthat projects are flowing smoothly across teams, including pilots for newintegrations, products, or processes
- Maintains and optimizesteam processes; develops new team processes in coordination with team members andother managers, as well as other teams, with a focus on optimizing client performance
- Works with Product tohelp define specs for products related to team responsibilities and helps totest new products
- Assists team with troubleshootingand handles escalated concerns, as needed
- Tracks and providesdata on team KPIs related to client satisfaction, project completion, etc
- Plans and ownsexecution of other related projects, as assigned
- Detail-oriented, quality-focused,organized self-starter
- Excellent oral andwritten communication skills
- Ability to proactivelyidentify complexities and maintain ownership of issues through resolution
- Ability to understand complexproblems, assess and vet all available information, and provide and implementsuccessful solutions
- Experienceestablishing KPIs, reporting on results, and adjusting procedures to improveresults
- 3-4 years ofexperience in implementation management, client services project management, orengagement management
- 2-3 years ofmanagement experience, including experience managing a team spread acrossmultiple locations
- Fluency in Spanish,French, German, Italian, or Portuguese a plus
