Technical Implementation Manager Resume Samples

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L Rutherford

Lucienne

Rutherford

566 Simonis Stravenue

Boston

+1 (555) 676 9699

566 Simonis Stravenue

Boston

Phone

p +1 (555) 676 9699

Experience Experience

Los Angeles, CA

Technical Implementation Manager

Los Angeles, CA

Hermiston-Lockman

Los Angeles, CA

Technical Implementation Manager

Work with and manage external providers to ensure mandated service levels are consistently applied
Work with & manage external providers to ensure mandated service levels are consistently applied
Work collaboratively with departments supporting sales and implementation efforts (marketing, content, product management, technology)
Provide pre-implementation support to the Client Sales Management teams and other functional partners
Occasionally, work on software development components for Accuity’s integrated solutions
Interfaces with software developers, group leaders, contractors and others outside the company to obtain or provide program, technical and progress data
Create and manage release and sprint schedules and budgets

San Francisco, CA

Project & Technical Implementation Manager

San Francisco, CA

Orn, Abshire and Ruecker

San Francisco, CA

Project & Technical Implementation Manager

Work directly with carriers surrounding their technical integration to VoIP services
Technical Knowledge of switching networks
Develop and document routing instructions and data traffic, such as support agreements between Bell and Carriers
Provide support to SILEC, CLEC, WSP, and IXC
Provides technical support as the subject matter expert for VoIP integration with Carriers
Provide technical support to SILEC, CLEC, WSP, and IXC
Conduct research and analysis on the interconnection architecture and make the necessary recommendations

present

Chicago, IL

Icg-technical Implementation Manager Head

Chicago, IL

Mayer, Swift and Effertz

present

Chicago, IL

Icg-technical Implementation Manager Head

present

Manage and responsible for a team of Regional Technical Implementation managers
Interact closely with the Business partners in Sales, Product and Technology for development of technical solution
Work closely with product manager to rollout new integration capabilities to the market
Prepare and present to client the detail technical solution during RFP or kickoff meeting
Develop strategic goals and objectives for the function as a whole, as well as the specific goals and objectives of individual team members
Develop and lead highly effective teams, with responsibilities for hiring and training new team members and coaching and motivating all staff to reach goals and perform to potential
Responsible for key business goals around revenue realization, voice of client scores and voice of employee scores

Education Education

Bachelor’s Degree in Computer Science

University of Arizona

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical and organizational skills to include the ability to prepare and present relevant summaries of complex materials
Excellent team player; self-starter with the ability to work unsupervised
Highly adaptable in a dynamic work environment
Familiar with diverse, highly complex problems and adept at devising reasonable solutions or appropriate risk mitigation strategies
Highly adaptable in changing environments
Strong software development skills and ability to work with minimal guidance and complete tasks in a fast-paced environment
Ability to travel approximately 75%, including international travel
Ability to work collaboratively at multiple levels of the organizations both internally and externally
Understanding of programming logic and the ability to troubleshoot systems by following code
Knowledge of complex technical data systems and RF network technologies

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13 Technical Implementation Manager resume templates

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Technical Implementation Manager Resume Examples & Samples

Technical integration between our clients and Citi systems to ensure a seamless client implementation experience and rapid revenue conversion
Work directly with clients, to manage the connectivity/security build, system configuration, file testing and production turnover
Work with internal/3rd party product and technology partners to establish and enhance technical infrastructure and services from a client delivery perspective
Ensure seamless client integration for assigned projects
Help define and execute technical integration strategy
Contribute and participate in efficiency and re-engineering exercises
Configuration of security and connectivity between the client and Citi across test and production environments
Configuration of the receiving / sending Citi systems to accept and deliver in and outbound messaging
Testing these parameters to ensure successful end-to-end set-up
Work with providers and internal partners to ensure timely, accurate execution of required solutions
Ensure integration advice, materials and documentation is accurate and available internally
Provide pre-implementation support to the Client Sales Management teams and other functional partners
Work with and manage external providers to ensure mandated service levels are consistently applied
Monitor and continually assess and mitigate project and testing risks
Strong technical knowledge of connectivity and encryption tools, and common ERP and industry standard file formats (e.g. EDIFACT ANSI, SWIFT, ISO20022 messaging standards)
Understanding of File delivery technical infrastructure, testing and ACH and Funds Transfer processing platforms
Technical training will be provided to appropriate candidates
Strong communication skills – must be comfortable to interacting at senior levels within and outside the organisation
Results orientation – evidence of proactively driving projects to conclusion
Negotiation, decision making and problem solving skills
Ability to manage high workload within a pressurised environment
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Act as the owner for both the Client and the Bank
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success

Technical Implementation Manager Resume Examples & Samples

Manage projects of up to 1 or more years in duration, medium to high risk and can have teams of 25 or more cross-functional resources
Oversee business analysts and engage with Pearson Line of Business SMEs and Product Owners to define and refine system user stories and communicate with system developers to ensure efficient development backlogs
Working with the CIO, business stakeholders and management of a Business Analyst/Product Owner
Plans cross-functional activities ensuring completion of the project on schedule and within budget constraints
Plans and executes in alignment with functional processes. Negotiates processes with functional leads as dictated by the parameters of the project
Works with Business Analysts, Application Developers, SME’s, and Product Owners to ensure that application development projects are delivered on time and within budget
Formal education or equivalent experience *
Related graduate degree desired (Master's in Business or Project Management)
5-10 years working on extremely complex problems and situations that require knowledge of project management and how it inter-relates to other disciplines
Demonstrated experience with complex problems and situations that require an in-depth knowledge of own discipline and how it inter-relates to other disciplines

Icg-regional Technical Implementation Manager Resume Examples & Samples

Knowledge in industrial banking payment format such as ISO XML 20022, EDI paymul and SAP IDOC
Knowledge of the client ERP such as SAP and Oracle in areas of payment initiation and reconciliation will be advantage
Good client communication skills and ability to work with various functional partners
5-8 years of project management or integration experience
Must be a self-starter with initiative and eagerness to learn
Ability to multi-task various integration projects

Technical Implementation Manager Resume Examples & Samples

Occasionally, work on software development components for Accuity’s integrated solutions
Experience in enterprise standard application frameworks such as Spring Framework and JMS a valuable plus
Demonstrated troubleshooting and support skills for any range of software products highly desired

Technical Implementation Manager Resume Examples & Samples

Technical integration between our clients and Citi systems to ensure a seamless client implementation experience & rapid revenue conversion
Work with internal/3rd party product & technology partners to establish & enhance technical infrastructure & services from a client delivery perspective
Configuration of security & connectivity between the client & Citi across test & production environments
Configuration of the receiving / sending Citi systems to accept & deliver in & outbound messaging
Work with providers & internal partners to ensure timely, accurate execution of required solutions
Ensure integration advice, materials & documentation is accurate & available internally
Drive technical integration approach/direction with clients & internal partners through technical workshops
Work with & manage external providers to ensure mandated service levels are consistently applied
Devise, plan & manage approval of the Test Strategy with appropriate project partners internally and externally
Monitor and continually assess & mitigate project and testing risks
Understanding of File delivery technical infrastructure, testing & ACH and Funds Transfer processing platforms

Technical Implementation Manager Accuity China Resume Examples & Samples

Experience in Java, Object Oriented Technology, C/C++ or .NET/C# a plus
Exposure to relational database systems, scripting and administration preferred
Knowledge of networking, web servers, application servers and enterprise systems is preferred

Technical Implementation Manager Accuity Resume Examples & Samples

Take direction from PSG Associate Director
Travel may include international locations in Europe, Middle East and Asia
Experience in full-cycle software development including design decisions and product ownership required
Knowledge of Operating Systems including Linux/UNIX required, scripting skills preferred (batch, shell)
Experience working within the financial services sector desired

Technical Implementation Manager Accuity Evanston Resume Examples & Samples

Travel to client sites to install Accuity solutions, provide support as needed
Excellent writing skills and superior oral delivery
Exposure to any kind of development, especially Java a plus
Understanding of Services Oriented Architectures and how it relates to business requirements a plus
Highly motivated self-starter

Senior Commercial Cards Regional & Technical Implementation Manager Resume Examples & Samples

Ability to lead a team, with or without formal reporting lines
Ability to influence regional and local managers from partner areas, Product, Ops, Sales, etc
Planning, organizational and client experience skills
Ability to understand, identify operative risk factors and find ways to effectively mitigate them
Senior presence; ability to have voice heard
Well-developed communication and presentation skills
Capable educator, able to lead specialized training and workshops with internal and external professionals
Establishes long term credibility and relationships with clients and partners, anticipates client needs and proactively manages client expectations. Effectively manages multiple internal and external relationships through effective prioritization
Project Management: advanced project management skills and experience (PMI a plus)
In-depth understanding of cards products
Knowledge / experience of cash or cards products implementations
Solid technical base and experience, capable of interacting and guiding IT people (i.e. for a host to host implementation process, a complex backend setup, etc.)
Good understanding of product documentation aspects (i.e. client contracts required, forms required)
Methodical, capable to organize multiple disconnected components in a single process/ flow, without missing a piece
Biligual (fully Spanish and English) plus Portuguese desired
Education: Bachelors degree or equivalent experience (MBA a plus)
4 years or more of project management experience
Solid technical knowledge base and experience
3 years or more experience in TTS, with exposure to implementation processes, and products technical and documentation aspects

Project & Technical Implementation Manager Resume Examples & Samples

Negotiate Interconnection agreements with the SILEC, CLEC, WSP, and IXC
Provide support to SILEC, CLEC, WSP, and IXC
Provide technical support to SILEC, CLEC, WSP, and IXC
Work directly with carriers surrounding their technical integration to VoIP services
Provides technical support as the subject matter expert for VoIP integration with Carriers
Develop and document routing instructions and data traffic, such as support agreements between Bell and Carriers
Conduct research and analysis on the interconnection architecture and make the necessary recommendations
Support the Sales teams, Product, and Regulatory
Monitor the competition and amendments to interconnection
Coordinate Internal and external changes of the different changes to Interconnection architecture as required
Coordinate Internal and external interconnection projects of all Carriers
Assess the impact on Interconnections when new products and /or technological changes are introduced
Participate in various committees and coordinate technical meetings with Product and Regulatory teams
Coordinate Projects
Apply the rules associated with the CRTC's local competition
Technical Knowledge of switching networks
Transportation and Access
University or college degree (science/technology) or equivalent experience
Experience with IP switching and routing in network engineering/operations capacity
Strong technical understanding of VoIP including Unified Communication applications
Superior quantitative analysis skills driving business intelligence and analytical decisions
Delivers under pressure with excellent time management skills and prioritization
A team player and change enabler with a positive forward thinking mindset
Fully versed in all office applications (Outlook, Word, Excel, PowerPoint)
Good understanding of wireline and wireless networks
Good understanding of SS7 network
Knowledge of access services from Bell Canada
Solid understanding of IP networking for carrier VoIP architecture and design principles
Network or IT certifications: Cisco CCNP, Juniper JNCIA, Microsoft MCSE or Red Hat RHSE
Understanding of VoIP protocol and application knowledge covering: SIP, RTP, H.248, CCS7 & TLS

Icg-technical Implementation Manager Head Resume Examples & Samples

Manage and responsible for a team of Regional Technical Implementation managers
Interact closely with the Business partners in Sales, Product and Technology for development of technical solution
Work closely with product manager to rollout new integration capabilities to the market
Prepare and present to client the detail technical solution during RFP or kickoff meeting
Drive global and regional Technical initiatives to improve client on-boarding experience
Develop strategic goals and objectives for the function as a whole, as well as the specific goals and objectives of individual team members
Develop and lead highly effective teams, with responsibilities for hiring and training new team members and coaching and motivating all staff to reach goals and perform to potential
Responsible for key business goals around revenue realization, voice of client scores and voice of employee scores
Identify opportunities to improve overall process efficiency and overall client satisfaction through an improved client on-boarding experience
Serve as escalation point for internal and external clients on the complex and technical client deals
Ensure pristine risk and control environment
Demonstrated TTS product and industry knowledge
Knowledge in industrial banking statement format such as MT940, BAI2
Good understanding the various types of connectivity and security protocol, SWIFTNET knowledge will be advantage
Passionate about remarkable client experience
Drive the team and function to be voice of client in the organization
Understand evolving client needs and adapt accordingly
Fully understand and implement Citi’s values: Responsibility to our clients, to each other and to our franchise
Bachelors degree or equivalent experience (MBA a plus)
5+ years of management experience preferred
10+ years’ experience in transaction banking business and Technical Integration experience

Technical Implementation Manager Resume Examples & Samples

Bachelor’s degree in Engineering, Computer Science, Mathematics or equivalent
4 - 6 years (minimum) experience in technical program/project management or 4-6 years (minimum) experience as a software developer with extensive experience in C, C++, Java, or other equivalents and with direct customer facing interaction
1 - 2 years technical supervisory experience
Technical development experience is a must
Any direct experience with QNX is an asset; some knowledge of UNIX-based operating systems is a minimum
Skills in project planning and management, judgment, decision-making, and problem solving. Knowledge of applicable programmatic/technical procedures and specifications; awareness of program contractual processes
Skills in effective leadership, innovation, analysis and communications
Experience with software implementation project management, planning and deployments in an AGILE environment
Experience with managing multiple concurrent projects with different time frames
Preference will be given to candidates who have managed commercial implementation projects in the Embedded and RTOS Market
ISO 9001 (mandatory)
SEI-CMMI
IEC 61508
IEC 62304
SPICE ISO/IEC 15504
Common Criteria ISO 15408
ISO 26262

Technical Implementation Manager Resume Examples & Samples

Evaluate Statements of Work and collaborate with multiple internal and external resources to assess project methodologies and deliverables
Design, configure, deploy and validate Mitchell products and services in conjunction with integration infrastructure components
Create and maintain detailed requirements, design, deployment, support, and project management documentation
Minor project management responsibilities related to project tracking and reporting
Provide direct support to clients for a predefined duration post go live
Contribute to ongoing process improvement initiatives
Minimum 3 years of experience with several of the following technologies

Technical Implementation Manager Resume Examples & Samples

Drive revenue by providing technical product support during the sales process
Conduct in-depth Patient Engagement product demonstrations during the sales process – primarily to Executive and Clinical leadership (remotely and in-person)
Provide the necessary training and education on Patient Engagement solutions to ensure the Patient Engagement sales teams are competent and confident in selling the Patient Engagement portfolio
Assist in rolling out and monitoring trials to maximize effectiveness
Effectively demonstrate the capabilities of the Patient Engagement products within the full suite of Elsevier’s CS solutions to a wide variety of groups
Plan and maintain an efficient and cost effective travel schedule that coordinates and maximizes product exposure for optimal sales support opportunities
Work collaboratively with departments supporting sales and implementation efforts (marketing, content, product management, technology)
Travel to key customer sites to build relationships, educate and motivate external and internal sales teams, and co-travel with Patient Engagement sales team to drive growth
Establish credibility and build relationships with stakeholders within Elsevier’s Clinical Solutions division
College degree in Science or Informatics; Master’s degree a plus
Minimum 5 years serving in a Technical Implementation Manager role supporting and achieving new sales growth targets and opportunities
Track record of closing new business through effective and timely product demonstrations
Exceptional communication (reading, writing, speaking, listening) and interpersonal skills
Familiarity and experience with Healthcare Information Technology (HIT) vendors
Demonstrates disciplined and efficient time management skills
Strong analytical and organizational skills to include the ability to prepare and present relevant summaries of complex materials
Experience in providing product demonstrations to executives in the Hospital and Healthcare markets, preferably with Patient Engagement and/or Patient Education solutions
Ability to work flexible hours in accordance with the demands of the position. This may include evenings and weekends to accommodate sales support activities
Demonstrates a strong work ethic and dedication to the overall success of Elsevier
This position will be based out of Philadelphia, PA
Travel up to 50%
Deep understanding of EHR system design and workflows (Epic, Cerner, MEDITECH, etc.)
Communication skills (both written and spoken)
Demonstrate experience with spreadsheet, database, and software applications a must
Must be able to handle multiple projects simultaneously
Must be very detail oriented with excellent follow through
Broad understanding of current Internet technologies; general knowledge of current software development methodologies and solution architectures
Base understanding and application of web-related technologies. Excellent understanding of Microsoft Office and Windows operating systems
Demonstrate strong application skills in the use of relational databases and familiarity with database extracts and analyzing tools using Microsoft SQL
Overall network familiarity with IP addresses, FTP/SFTP
Prior experience with HL7 and/or Mirth preferred
Advanced clinical or technical degree
Experience in the medical (or healthcare) industry
Experience with consumer facing healthcare applications
Project Management certification

Technical Implementation Manager Resume Examples & Samples

Drive end-to-end implementation processes - conduct business analysis meetings, create detailed assessments of their current solutions and needs – translating them to the Lifion by ADP solution, as well as conducting gap analysis between clients’ needs and solution capabilities
Project management of client deployments while engaging with key stakeholders to ensure we meet our timelines
Deployment of the Lifion by ADP product into client environments, leveraging internal resources when necessary
Work with product teams to identify product inefficiencies, map out issues, prioritize and work to resolve them with the appropriate teams
Work with cross functional teams to incorporate product feedback from end users back into our solution roadmap
Create and maintain product and operational related issues log, reporting on status as required by program structure
Be the client expert, understand their HR business functions and processes, communicate their needs to product teams
Help to build and improve the implementation, training methodologies and the tools needed future implementations
Previous experience managing client life cycle, from implementation and beyond
Solid knowledge and understanding of SaaS implementation processes
Experienced working in a dynamic environment with startup mentality
Project management skills along with the ability to prioritize tasks and identify project risks & mitigation plans
Have a strong desire to re-define what’s done today
Strong communication and client-facing skills
Preferred 2 to 4 years of experience implementing enterprise software, preferably HCM products

Commercial Cards Regional & Technical Implementation Manager Resume Examples & Samples

Leading
Fully bilingual Spanish – English , Portuguese desired
PMI desired (definitely a plus)
3 years or more experience in TTS, with exposure to implementation processes, and products technical and documentation aspects

VP, Technical Implementation Manager Resume Examples & Samples

Plan and oversee the delivery of concurrent security related projects
Support the development and implementation of the FPP strategy
Oversee budgetary control ensuring governance of all payments is in line with Barclays policy
Align all project purchasing and payments to the overall methodology
Assist with the remediation of current technical security issues on a day-to-day basis
Develop and produce consistent reporting, MI and metrics
Assist and deputise for the Digital Security Program Manager
A thorough understanding of the total project life cycle, from project conception stage, through all of the operational stages to completion and post-project review
Track record of managing multiple , simultaneous and complex, projects across a large global organisation
Managing the flow of project information between the team and the client, through regular meetings and written communications
Strategic and commercial mind-set
Excellent facilitation and stakeholder management skills; ability to work well with all levels of personnel, including senior managers and global stakeholders, to meet project objectives
Ability to manage tasks simultaneously, with frequently changing priorities
Proven Change Management skills
Gathering and analysing client requirements

Technical Implementation Manager Resume Examples & Samples

Works with customer requirements to propose technical solutions
Ensures network equipment meets customer technical specifications
Troubleshoots network and software performance problems and proposes remedy options
Directs & executes network re-balancing/optimization plans
Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions
Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications
Investigates system failures, registration failures, and interactive read failures in system deployments
Supports and adheres to Company’s core values
Performs other duties or responsibilities as assigned or required
Supports and adheres to Company’s Code of Conduct and Ethics Policy
Excellent team player; self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Excellent problem-solving and analytical abilities
Accustomed to working in an environment driven by high standards for service and system delivery
Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs
Excellent customer communications and customer service skills
Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
Highly adaptable in changing environments
Knowledge of complex technical data systems and RF network technologies
Broad technical depth in integration and operation of complex systems
Understanding of programming logic and the ability to troubleshoot systems by following code
Highly adaptable in a dynamic work environment
Ability to travel approximately 75%, including international travel
Experience in working with solutions involving both software and hardware
Experience in process definition and design to meet overall business objectives
Experience with managing cross-functional highly technical project teams
Requires a minimum of 5 years of related experience
Utility operations experience is a plus
Business Process consulting experience a plus
Experience with .NET framework and WebServices required
Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus
Experience with Oracle 10g required (SQL*Plus, PL/SQL)
Experience with Microsoft SQL Server a plus

MY Ctsm Kl-icg-regional Technical Implementation Manager Resume Examples & Samples

Strong business knowledge to be able to successfully communicate with the client and other internal parties
In-depth understanding of the core documentation requirements to implement a commercial cards program
Understanding of and interest in commercial cards product is desirable

Technical Implementation Manager Resume Examples & Samples

Participate as needed on pre-sale calls with prospective customers to advise on IT requirements associated with the PC implementation
Participate in new customer kickoff meetings to provide technical consultation and support
Participate in IT planning calls with customers to advise on the set-up of their server environments
Participate in Interface planning calls with customers and/or third parties advise on interfacing strategies for Performance Center
Validate server environments once customers have configured their Virtual Machines according to Omnicell’s specifications. Work with customers to make corrections to their server configurations
Install Enterprise Medication Manager software at our customer sites
Install Performance Center Data Dispatcher at our customer sites
Install and test (with customer and/or third parties) required interfaces at our customer sites
Assist with data imports required during system configuration
Ensure that system is ready for Acceptance Demonstrations for revenue
Install and test new interfaces at exiting customer sites as required
Install and assist with configuration of new product features (e.g., 340B, DSCSA, CSOS) at exiting customer sites as required
Upgrade customers to latest version of EMM / Performance Center software when such software has been declared Generally Available
Advise on issue escalations as required
Ability to work collaboratively at multiple levels of the organizations both internally and externally
Knowledge and practical skill sets in software installation, technical validation, and interface configuration
The ability to work with advanced systems, test for accuracy, and uncover and solve potential technical issues
Must have the ability to interact in a team, collaborate, share knowledge, and communicate clearly
Bachelor’s Degree in Computer Science or Information Technology
At least 5 years of professional experience in information technology
Experience in interface development and configuration with pharmacy related applications