Program / Implementation Manager Resume Samples

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E Bartell

Eryn

Bartell

68820 Joan Harbors

San Francisco

+1 (555) 685 3825

68820 Joan Harbors

San Francisco

Phone

p +1 (555) 685 3825

Experience Experience

New York, NY

RPA Program Implementation Manager

New York, NY

Rippin-Jones

New York, NY

RPA Program Implementation Manager

Governance Management/Communication Management
Work well independently and in a team
Stakeholder Management
Change Management
Assigning responsibilities, developing timelines, assessing risks associated with the defined solution and implementing mitigation plan
Risk and Issue Management
Proficiency in Microsoft Office suite including MS Project, MS Visio etc

Houston, TX

Manager Clinical Program Implementation

Houston, TX

Stoltenberg-Purdy

Houston, TX

Manager Clinical Program Implementation

Participate in the development of the annual capital and operating budget for the program/product
Develop and utilize reports
Manage new business operations
Identify new approaches to resolve complex business issues and includes coordination throughout all levels of the department and the organization to facilitate an effective and timely resolutions
Implement changes to improve processes, operations, and care delivery based on the results of member, provider satisfaction surveys
Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Recruit, hire, retain qualified staff

present

Los Angeles, CA

Senior Manager Program Implementation

Los Angeles, CA

Kling, Hackett and Schmidt

present

Los Angeles, CA

Senior Manager Program Implementation

present

Strategic influencing with leaders as they prepare for the new way of working
Primary coordination point for the project workstreams (Real Estate, IT and HR/Change) as well as the employee population moving into the new space
Acts as primary relationship manager for the Leader group during the preparation phase
Interface between representatives from the Change/HR, IT, Real Estate project streams and representatives from the business
Is the voice of the ecosystem population to Program Manager and Program Core Team
Ensure the program’s vision and objectives are clearly understood by the project team and applied throughout the project
Coordinates with users and other bank areas (IT&S, SCT, HR) to promote department readiness in areas not being delivered by this program (eg. workflow, paperless, Lean, etc)

Education Education

Bachelor’s Degree in Engineering

DePaul University

Bachelor’s Degree in Engineering

Skills Skills

Good social and communication skills in proposal preparation, presentation, clarification & report writing for all levels. Proficiency in English is essential
Creative problem solving capability and have strong analytical skills
Ability to work with Microsoft Professional applications (Project, Word, Excel, PowerPoint, Visio)
Ability to transform solutions to complex technical challenges into effective & easy to comprehend priorities & integrated plans
Line management and/or leadership skills is advantageous
Complex software project/program management, implementation, configuration and delivery
Dealing with challenging customers in particular within the Australia/New Zealand region

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Client Segments Value Proposition Implementation Program Manager Resume Examples & Samples

Support Segment team in delivering distinctive and differentiated value proposition features/benefits for client segments across the wealth spectrum, including Emerging Affluent and Affluent
Contribute to extensive go-to-market approach with introduction of Citi Priority brand in US market, and the re-launch of the Citigold brand
Project manage and facilitate launch of Citi Priority in the market, ensuring all elements are coordinated and providing a unified view of activities. Partner across lines of business to support employee engagement, digital/print communications, legal/compliance, brand guidelines, branch delivery, etc
Lead tactical transition of marketing materials throughout the year. Project manage updates to Citigold materials and development of Citi Priority materials
Support execution of Citigold Signature Event series
Bachelor’s degree required, MA preferred
Financial services experience required
Project management experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines
Strong communication, writing, reporting, presentation and influencing skills
Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business
6 – 10 years’ experience needed

Lead Implementation Program Manager Resume Examples & Samples

Oversight for the Staffing Office Reporting Analytics function, which will consist of a team of 8
Partner with firm-wide CAOs and COS to enable execution of Resource Strategies and ensure compliance with Staffing Office Program objectives
Execute Staffing Office Resource & Location Strategies to enable optimal footprint and HML distribution
Manage internal exception approval processes with Staffing Office Regional Heads including Pass-through, Rate Increase Requests, Above the Rate Card engagements, and Subcontracting Approvals
Manage cost savings initiatives, including furlough events and management of Non-IT Nonemployee Tenure guidelines and processes
Execution of all C level presentations and ensuring all processes and procedures are updated real time consistently and communicated to the team
Creation of all communications and operating principles for both suppliers and clients
Partnering with Control and Compliance and the Third Party Management Office to align on risk management activities and develop operational processes in support of policies and guidelines
5+ years in Staffing Industry
SME in Reporting Analytics, preferably in a centralized staffing function
Strong organizational and detail oriented skills
Expert level ability to analyze data set and create C level presentations accordingly
Financial and Headcount Management experience
Experience partnering with clients to ensure objectives are met
Ability and experience working in a fast paced, high pressure environment
Ability to multi-task on a consistent basis
Strong problem solving and process re-engineering skills
Experience with automated end-to-end sourcing tools including implementation and organizational change management
Excellent written and oral communication skills including solid presentation skills

Launch Implementation Program Manager Resume Examples & Samples

Group office lead for divisional new launches
Set strategic direction for program teams, including overseeing engineering studies, advanced process quality planning (APQP), and process failure mode effects analysis (PFMEA) for the manufacture of large body in white automated assembly systems, including associated robotic processes
Ensure compliance with all business plan and project-related goals and milestones, including preparing project steering reports regarding both technical and commercial issues
Support sales and engineering professionals in preparing new business quotations, and negotiate prices with customers
Establish and implement project timelines, goals and objectives, and participate in regular management reviews
Provide engineering support to manufacturing, including tooling, assembly, and quality assurance operations
Manage tooling and equipment suppliers, including planning production tooling and setting targets for prototype and production tooling pricing
Determine internal milestones (timelines, funding, and deliverables) to meet customer demands
Bachelors or Master Degree in Mechanical or Manufacturing Engineering, or foreign equivalent
5 years of experience in a program engineering position in the automotive industry
Expensive experience launching new programs in automotive
Tooling and automated body shop process development
APQP, SPC, defect troubleshooting, and timeline management for large Class A automotive body in white assemblies
Class A body in white through put analysis and assembly processes including hemming, adhesive applications, and joining technologies, work cell development, including ergonomic analysis, integration of PLC’s, robots, and automated assembly systems into Class A body in white assembly processes
Supplier management, including negotiating tooling costs and changes; and calculating and negotiating parts prices with customers
Proficient with computer software applications, including word processing, spreadsheets and database applications
Strong communication skills; verbal, written, technical presentations

Manager of M&A Program Implementation Resume Examples & Samples

Manage cross functional teams in medium to large IT teams
5+ years of IT Project Management experience on large Merger & Acquisition projects
Requires 3 - 5 years of network based experience including network protocol/design, implementation, Cisco equipment background
Excellent communication skills both written and verbal
Experience interfacing directly with executive level/senior leaders
Project Management Professional (PMP) Certification is preferred
Impact of work is most often at the team level
5 years or more experience managing PMs who are handling multiple projects
5 years or more experience with full HR responsibility for staff
Experience with Integration and Merger & Acquisition projects
Speaking to details of the project to both the business and technical teams from beginning to end of all projects
Obtaining maximum value from Information Technology project management services
Utilizing organizational resources appropriately
Improving processes to optimize performance and value over time
5+ years of IT Project Management/leadership experience
5+ years of working hands-on with all aspects of the System Development Life Cycle

Program Implementation & Execution Manager Resume Examples & Samples

Collaborate with various levels of management to implement our strategy requirements, assuring the high quality implementation of initiatives
Assume ownership and ensure that assigned initiatives are executed with excellence across key stakeholders, within a highly matrixed organization
Provide effective and regular communication with all stakeholders, keeping them informed on the status of multiple projects in different stages of development
Identify, analyze, document and develop options for issues that could potentially impede successful project completions
Implement with excellence

Program Implementation Manager Resume Examples & Samples

Master's degree in Business, Public Health, Public Health Administration or a closely related field of study from an accredited* institution
Experience with health information systems and project management
Excellent oral communication and presentation skills

Bid & Implementation Program Manager Resume Examples & Samples

To support the Project Executive from the beginning of new requests until their implementation at each country/geography
To meet the deadlines associated with the requests for which you need a combination of Project Management skills, Leadership skills and establishing the network of focals in each country/geography
To establish the necessary relationships with global offering focals to re-use as many processes/tools as possible with an added focus on speed through agile techniques and rapid deployment methods. IBM offerings are a resource for use and it is important
To define and document the process end-to-end and identify all the focal roles/people who are needed at each phase
To work with large pricing spreadsheets to combine multiple sources and complete pivots, lookups and macros
Project or Program management experience
Coordination of (and/or teaming to complete) tasks across multiple countries/timezone
Team Leadership (or similar) to quickly grasp concepts and proactively drive and assist others to task completion (including escalation) on time
Problem solving skills and risk-based decision making to achieve task completion on time
MS office expert - Powerpoint, Excel, and Word
Agile experience is requested (but not required)

Program Manager Fast Implementation Resume Examples & Samples

Strong project managements skills and ability to strategically influence across cross-functional teams
Ability to effectively use data insights to drive decision-making process
Excellent written and oral communication skills with proven ability to work effectively with both technical teams and business experts
Ability to maintain and grow internal and external relationships, responding to frequent demands of multiple customers - internal and external
Analytical thinking and hands-on approach to problem solving with an interest in working on problems that don't have an obvious solution
Strong passion for improving students’ learning experiences and discovering new teaching and engagement methodologies
Entrepreneurial drive and a demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Strong proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Project, and Visio
Ability to travel approximately up to 25% of the time

Manager, New Program Implementation Resume Examples & Samples

As assigned, serve as an expert for new program implementation and project manage all aspects of implementation including the timeline, project plan, technology specifications, and relationships, both internal and external
Oversee a portfolio of new programs and manage multiple implementations at the same time
Develop and maintain the implementation project plan and assess any impacts of change in order to minimize risk to launch
Create and maintain documentation throughout the implementation period in order to ensure a smooth transition to program management
Coordinate internal resources to ensure a flawless and on-time execution of implementation
Directly interface with key stakeholders to ensure deadlines are met and project developments are documented and clearly communicated
Contribute to the standardization of processes and best practices and ensure this information is documented and distributed to the appropriate stakeholders
Work with the larger New Program Strategy team to ensure information is efficiently and effectively communicated across the teams and internal stakeholders
Identify escalation points when necessary and consider feedback from internal stakeholders
Project Management Professional certification
Desire to work in a higher education environment and familiarity with navigating the landscape
Confidence in decision-making and ability to lead people in order to achieve results
Enthusiasm and the ability to quickly adapt and thrive in an atmosphere of constant change
Experience working with Salesforce and Confluence or equivalent systems

RPA Program Implementation Manager Resume Examples & Samples

Planning – Scope sign-off, creating work plans, determining resource requirement (people, equipment etc.), developing schedule, developing communication strategy and project control framework
Cooperating effectively with Consultants, Developers, Engineers and the customers to understand the requirements, scope of work, dependencies and targets
Assigning responsibilities, developing timelines, assessing risks associated with the defined solution and implementing mitigation plan
Creating a baseline project plan to implement and deliver contracted scope of work and define the organization structure, roles and responsibilities for the staff on the project
Implementation - executing projects according to the project plan, make adjustments as necessary and execute quality reviews for successful project delivery within agreed quality parameters
Governance Management/Communication Management
Risk and Issue Management
Supporting in business do ability analysis and opportunity identification
Confirming and validating scope
Business case preparation and sign off

Clinical Program & Implementation Manager Resume Examples & Samples

Leads practices in the implementation and engagement of the My Choices, My Wishes program. Develops project plans and defines scope of work, practice goals and progress timelines. Must be capable of supporting multiple practice implementation and follow-up schedules simultaneously
Collaborates with practice leadership to set project goals and milestones; delivers projects within established timelines. Ensures participation, innovation and decision-making among leadership team; effectively uses facilitation tools and group process techniques. Supports customers during implementation both remotely and onsite, as appropriate
Leads My Choices, My Wishes workflow analysis and process design, training efforts, revenue projections, and provides oversight to ensure the program is successful in each deployed practice site. Assesses user abilities and tailors training to meet customer needs
Maintains and routinely delivers a standard set of My Choices, My Wishes reports
Serves as an advance care planning subject matter expert and advocates for McKesson Specialty Health; shares pertinent information and publications with engaged practices, as appropriate
Develops new and maintains existing print and electronic training materials, as needed
Participates actively with ongoing development of the My Choices, My Wishes program through network collaboration and publication of program outcomes
3 years work experience in training, project management and/or supporting electronic health care information systems
Knowledge of advance care planning principles and tenets
Therapeutic communication knowledge and skills
Working knowledge of electronic health record (EHR) systems, preferably iKnowMed
Experience with customer-focused collaboration; ability to create project momentum and visible value
Computer and internet skills including Microsoft Office Word and Excel
Working knowledge of database principles and data flow within health care systems
Microsoft PowerPoint and Visio, a plus
Oncology Nursing Certification (OCN), a plus

Senior Manager, New Program Implementation Resume Examples & Samples

7+ years’ experience in a project manager role
Demonstrated success with leading and managing multiple stakeholders and competing priorities
Seasoned relationship skills and experience working with upper-level management
Extraordinary organizational skills, attention to detail and excellent follow through
Excellent presentation, written and verbal communication skills
Ability to work and contribute in a team environment
Confidence in decision-making
Enthusiasm and the ability to thrive in an atmosphere of constant change
Experience defining requirements for technical projects

Energy Standards & Implementation Program Manager Resume Examples & Samples

Bachelor’s degree in engineering, architecture, environmental policy or a related area and a minimum of 5 years of related experience (energy efficiency program management preferred). Masters degree is preferred
Broad knowledge and experience in energy efficiency program planning and design, program implementation, utility regulation, engineering and architecture, overview of renewable energy standards as well as core competency in building science and economics related to the built environment desired
Familiarity with energy policy, national and local building codes, federal and state level appliance standards, and energy efficiency leaders delivering sustainable energy products and services for residential, commercial and industrial customers
Strong communication and collaborative skills and passion for innovation in energy sector
Proficiency in relevant software e.g. Microsoft Office Suite (Excel, Word, PowerPoint)
Knowledge of relevant industry practices, trends, and legislation

Program Manager, ERP Implementation Resume Examples & Samples

Provide overall project leadership for the Monarch ERP project, including direct management of core team members and project leadership of extended team members and external vendors
Develop project strategies, plans, schedules, and budgets to achieve the desired project outcomes
Manage and control the project to ensure it meets quality, schedule, and budget expectations
Provide on-going project communication and coordination to ensure the project team, stakeholders, and sponsor are informed of progress, issues, and risks affecting project execution
Effectively engage the Project Sponsor and key stakeholders to align on priorities and address issues and risks
Minimum of 5 years’ experience leading large IT technical projects
Strong knowledge of project management methodology and tools
Experience managing large and complex enterprise projects involving cross functional teams and business process change management
Solid understanding of software development life cycle methodologies and experience applying them to different project types
Undergraduate degree in information systems, business, computer science or equivalent work experience in project management / business analysis
Desire to work in a dynamic and high-energy environment
Proven track record of building strong relationships within the organization
Up to 25% travel is also required based on assigned project(s)

Manager, Program Management & Implementation Resume Examples & Samples

Lead multiple, cross-functional project teams to successfully innovate and implement break-through business initiatives with external retail partners and internal stakeholders within a matrix business environment
Drive collaboration both internally and externally to complete short and long-term pilots that can scale across business partners and business segments
Defines project scope and objectives based on business unit needs combined with a thorough understanding of enterprise business requirements. Provide subject matter expertise in areas including project scope definition, business requirement gathering, risk identification, project methodology, and resource allocation
Work closely with ACE Team Directors to prioritize, track, communicate and advance initiatives and ensure projects are completed on time. Follow-up with stakeholders on deliverables, tracking and communicating status and proactively think of next steps
Track progress with dashboards, reporting and apply quantified analysis of each initiative. Establish metrics for program success and evaluation, using strong analytical skills. Notifies management of issues that require escalation, and assumes responsibility for resolving or coordinating the resolution of system and process issues
This role interfaces with multiple business units such as Quality Management and Performance, Clinical Services, Marketing, National Accounts, Product, claims, Health Plans and executive management
3+ years of experience with Project Management and project scope definition or product development and implementation experience
Business analyst experience gathering and documenting business requirements, and determining scope of work in a multi-phase project
5+ years of combined business experience in healthcare
A consulting background is also beneficial for experience in a high production, deadline-oriented professional work environment requiring multi-tasking, flexibility, and self-directed work
Demonstrated success in leading initiatives in a multi-region or divisional, complex organization
Ample experience in project management, business analysis and program implementation experience
Client-facing engagement experience
Experienced and comfortable presenting project deliverables to leadership both written and verbal
Ability to influence peers and leadership across multiple business areas
Experience managing multiple-parallel business development efforts
Creative problem-solver
Creating programs from scratch - innovation experience
Business analyst experience gathering and documenting business requirements, determining scope of work in a multi-phase project, and experience implementing change management
Intermediate level of proficiency in Excel, PowerPoint, and SharePoint
Product development and implementation

Account Implementation Program Manager Resume Examples & Samples

Develop and manage integration plans and schedules, in coordination with technical development, account management and other departments, to ensure that new client implementations are conducted in the proper priority order and delivered on scheduled deadlines, within budget, good quality and within contractual and compliance terms
Coordinate and manage key implementation processes with cross-functional operational technical development teams
Manage multiple implementations, both internally and externally
Understand scope of implementations and manage them via project plans; track risks/issues and action items
Implement client objectives within standard guidelines and timeframes
Ensure total client satisfaction
Monitor onboarding and implementation processes against defined Key Performance Indicators (KPIs) to ensure critical operating metrics are being met or exceeded
Provide technical data expertise to product and account management, sales and marketing and related departments where input and support is needed to drive product and corporate growth
Influences multiple areas of the company and is considered a change leader
Communicate project status to project team, stakeholders’ leadership and other PMs associated with projects
Advise leadership, customers, and staff on strategic solutions to dealing with barriers
Accountable for active facilitation of Program issue resolution, change, risk and dependency management
Trains others on PMP concepts and principles
Leads onboarding meetings
Creates and maintains relationships with stakeholders and team members in order to achieve mutual goals
Experience using Agile methodology
ITIL Base foundation certified

Transformation & Implementation Program Manager Resume Examples & Samples

Programme manage the delivery of large scale regulatory programs to ensure DB is prepared and compliant with all upcoming regulatory obligations
Act as a point of contact / liaison with central Legal / Compliance Programme Management Team
Enterprise Process Governance; creating the capability through consistent, comprehensive and controlled process practices managed within centrally governed Framework, to measure, analyze, and improve services provided by the Department
Enable continuous improvement by coordinating workshops and continuous improvement groups, for Legal and Compliance staff, including Topic Champions and other stakeholders (outside the Division) who can contribute to, or approve process improvement initiatives (as required)
Assist staff both within Legal and Compliance and other stakeholder (outside the Division) where necessary, to package and sequence process change and improvements into the most beneficial and digestible forms
Identify process dependencies (in and out-bound) with other functions, through the EPM solutions and any other means necessary to enable these to be identified: any benefits harvested, issues mitigated and the associated process, control and metrics documentation made good
Build long terms relationships with senior stakeholders across Legal, Compliance, Infrastructure and Front Office
Maintain up to date awareness of relevant regulatory environment changes & their impact on various business / infrastructure activities
Produce management information as required by program sponsors and program governance
Maintenance of key project artefacts such as, but not limited to the project plan/PID, RAID logs, action trackers and stakeholder maps
Support the development of junior project resources working on various programs within Compliance change through tutoring, mentoring and ideas sharing activities

Program / Implementation Manager Resume Examples & Samples

Responsible for project/program delivery on time, profitability and client value. Ensures project teams are executing as planned by monitoring high-level progress and major deliveries. Determines options and appropriate actions to ensure and improve project performance
Facilitates communication of project/program health and status with project teams, stakeholders and sponsors and reports to or consults with senior and executive level management (internal and external). Develops and maintains constructive and cooperative interpersonal working relationships with clients on management and executive level and interacts as the primary customer contact on frequent basis. Leads and participates in internal and external steering committees
Provides motivation, leadership and mentors project team members. Provides feedback and performance assessments to appropriate senior management in a timely manner and addresses and helps resolve conflict among program/project teams or team members
First escalation point for the project manager. Acts as speaking partner and provides advice to the project manager
Leads others by promoting implementation program/project methodologies, systems, tools and quality standards as defined by Jeppesen crew implementation best practices
Oversees and participates in escalated risk, issue and opportunity identification and mitigation. Provides decisions and liaises internally and externally to remove impediments and road blocks. Negotiates project changes in change management board meetings
During the pre-sales stage, defines project/program setup and strategy, identifies resource requirements and constraints for implementation project, approves estimates and develops high-level integrated project plans including critical path. Responsible for supporting and ensuring technical / programmatic support to Jeppesen Sales team during negotiating implementation project contractual items ensuring commitments to clients are realistic
Continuously seeks to expand and improve personal knowledge in the area of program/project management best practices and leads the development of new processes or changes to existing processes within Jeppesen that continue to mature the program/project management discipline
Degree in a related field of study and typically 15 or more years' related work experience or an equivalent combination of education and experience
Experience in Airline Operations specially in Crew Management solutions (Jeppesen Crew solutions experience is highly beneficial)
Demonstrated experience in project & program management
Strong communication skills, both written & verbal with all levels of personnel & leadership
Good social and communication skills in proposal preparation, presentation, clarification & report writing for all levels. Proficiency in English is essential
Dealing with challenging customers in particular within the Australia/New Zealand region
Creative problem solving capability and have strong analytical skills
Ability to transform solutions to complex technical challenges into effective & easy to comprehend priorities & integrated plans
Complex software project/program management, implementation, configuration and delivery
Line management and/or leadership skills is advantageous
Ability to work with Microsoft Professional applications (Project, Word, Excel, PowerPoint, Visio)

Program Manager of Behavioral Health Integrated Managed Care Implementation Resume Examples & Samples

Serves as the subject matter expert in the functional area and leads programs to meet critical needs
Communicates and collaborates with customers to analyze and transform needs and goals into functional requirements. Delivers the appropriate artifacts as needed
Works with operational leaders within the business to provide recommendations on opportunities for process improvements
Creates business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations
5-7 years
7-9 years

Senior Manager Program Implementation Resume Examples & Samples

Drives integrated project plan – by communicating with the relevant workstream leads or project managers (e.g., status meetings), proactively tracks and ensures scheduled tasks are completed or on track for completion; identifies, resolves and appropriately escalates issues and risks, drives appropriate prioritization in alignment to overall program objectives and priorities
Guardian and champion of end-state vision for the project team – focuses team on end-user experience and alignment to guiding principles (e.g., in decisions, issue resolution, risk mitigation)
Supports project workstream PMs or leads as required; e.g., facilitation, solutioning, clarifying problem statements, providing frameworks, etc
Is the voice of the ecosystem population to Program Manager and Program Core Team
Primary coordination point for the project workstreams (Real Estate, IT and HR/Change) as well as the employee population moving into the new space
Accountable with project team for achieving project timelines and milestones within budget
Coordinates with users and other bank areas (IT&S, SCT, HR) to promote department readiness in areas not being delivered by this program (eg. workflow, paperless, Lean, etc)
Acts as primary relationship manager for the Leader group during the preparation phase
Continue as primary relationship manager for the user group post-move (for a to-be-determined period of time), to foster continuous improvement and optimal workplace experience
The incumbent must be able to manage complex deliverables and relationships, and to clearly articulate a vision for the Scotiabank's workplace in the future. This is a highly complex program with significant change management and inter-departmental cooperation required. A results oriented individual who can manage through uncertainty and complexity is required
Delivery Leadership
Ensure the program’s vision and objectives are clearly understood by the project team and applied throughout the project
Oversee and support all workstream leads and PMs across the integrated project plan to ensure successful delivery on time and on budget, achieving the project’s objectives
Ensure inter-workstream (cross-functional) dependencies and considerations are identified and appropriately managed or planned for
Own status reporting, and issue and risk management for the integrated project (identify, document, support/develop resolutions and mitigations), and appropriately communicate same to program leadership within the documented governance structure, reporting process and escalation protocol
Change Support
Support program Change Lead as required ; attend Change Champion meetings as required to
Own the process of escalating to the program team decisions concerning business readiness requirements and solution development
Maintains involvement in post-move sustainment and approves or escalates any change requests
Align with the project’s business representatives about the site specific experience goals, guiding principles and non-negotiables for the new work environment
Interface between representatives from the Change/HR, IT, Real Estate project streams and representatives from the business
Act as primary liaison for the business and provide regular feedback to the broader team partners (Change/HR, IT, Real Estate) to promote collaboration and consensus and optimal work experiences
Communications and coordination
Escalate need to Project Team Leadership for additional communications and training for specific groups based on project team findings/discussion
Strategic influencing with leaders as they prepare for the new way of working
Other ad hoc project related work as required from time to time
Team building and leadership
Strong Organization & Project Management
Confident and competent Windows Office user (Word, Powerpoint, Excel), MS Project an advantage. Early adopter of new software tools
Excellent Interpersonal Skills/Relationship Management, particularly with Executive/Senior Management
Excellent Communicator
Must be Proactive, Self-Starter and able to create structure and set up new processes
Capable of moving forward through complex situations

Manager Clinical Program Implementation Resume Examples & Samples

Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity
Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority
Manage new business operations
Develop, implement and monitor work processes to ensure that medically necessary services are provided in a timely, cost effective and quality manner and at the appropriate level of care
Ensure that program/product processes are consistent and meet the business needs of the providers based on standard practices of Gateway Health
Identify new approaches to resolve complex business issues and includes coordination throughout all levels of the department and the organization to facilitate an effective and timely resolutions
Implement changes to improve processes, operations, and care delivery based on the results of member, provider satisfaction surveys
Participate in the development of the annual capital and operating budget for the program/product
Manage direct reports proactively, plan and intervene as needed to prevent escalation of workplace issues and implement necessary actions, including disciplinary, and provides ongoing coaching and follow up as needed
Recruit, hire, retain qualified staff
Participates in the identification and achievement of key milestones that signify a successful launch and stabilization
Comply with all regulatory requirements
Implement and monitor all regulatory requirements
Interpret federal and state regulations and assess the regulatory requirements and NCQA standards for applicability to care management / utilization management policies and procedures or other product/program. Recommend and implement modifications to practice and process to meet the regulations
Collaborate with business operations to develop and implement processes that comply with all regulatory bodies, including but not limited to, state and federal regulations as well as the National Committee on Quality Assurance (NCQA) for all lines of business when applicable
Plan, implement and assess audit functions and results for continuous process improvement, and develop corrective action plan as needed to ensure compliance and understand the potential and/or adverse financial impact resulting from non-compliance with any regulatory/governing body noted above
Develop and utilize reports
Evaluate reports to ensure that care management / utilization management processes or product/program specifics are consistent with corporate and department objectives, and implement process improvements when reports indicate that processes may not support goals, objectives and strategic plan
Develop, evaluate and utilize reports to monitor goals and benchmarks, and to assess the accuracy and consistency of data
Utilize reports to monitor and determine trends
Develop and implement strategies to improve quality, resource utilization based on data
Develop and implement opportunities to modify work processes, enhance efficiencies, align work assignments, and allocate resources based on actionable data
Develop professional and collaborative relationships
Act as a liaison between clinical services and/or internal/external customers related to a variety of issues in or to accomplish Gateway’s mission and goals
Work with Medical Directors to develop, assess and implement clinical programs to meet the needs of the members as well as achieve quality goals
Software skills, including use of Microsoft Office software and other applications
Demonstrated and highly proficient verbal communication skills to articulate ideas clearly to various audiences
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment
Teamwork-focused/collaborative work style
Knowledge of CMS and NCQA regulations as well as knowledge of Medicaid and PA DHS guidelines
Excellent analytical skills, with the ability to assess scenarios based on real-world applications
25% to Pennsylvania, Delaware and West Virginia