Implementation Manager Resume Samples

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N Swaniawski

Nicholas

Swaniawski

935 Berniece Ways

Chicago

+1 (555) 664 5376

935 Berniece Ways

Chicago

Phone

p +1 (555) 664 5376

Experience Experience

Chicago, IL

Implementation Manager

Chicago, IL

Romaguera LLC

Chicago, IL

Implementation Manager

Work with the Senior Implementation Manager to develop and maintain SOPs that improve business performance and optimize workflows
Provides training and technical assistance to providers, Managed Care Organizations, community based coalitions, and tribes in evidence-based practices
Monitor and manage network facilities using various computer-based programs eg. Network X, SAP, HSM, IPAIRS, Network Request etc
Looking for ways to constantly improve overall Client Services performance including the development and continuous improvement of the methodology
Provide training and technical assistance to providers, Managed Care Organizations, community based coalitions, and tribes in evidence-based practices
Provides training and technical assistance to providers, Managed Care Organizations, community-based coalitions, and tribes in evidence based practices
Establish and build strong working relationships with business leaders and key stakeholders and work teams to ensure the successful delivery of services

Houston, TX

Client Implementation Manager

Houston, TX

Cole-Ledner

Houston, TX

Client Implementation Manager

Develop a network of contacts in Transaction Banking, Product and ISA Operations to assist in process management and problem resolution
Participate in client meetings, as requested by Sales, to provide insight to the onboarding process and develop the client relationship with in-house staff
Develop and execute detailed project plans for each new client transitions
Develop and leverage industry knowledge, as well as treasury systems and operations knowledge, to provide high-level consultative value
Develop and maintain detailed project plans for each new client transition
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Analyze less complex set-up information and demonstrate knowledge in all aspects of the transition process. Develop a working knowledge of our recordkeeping and accounting system, plans, contracts, and pension documents. Be familiar with our investment options, results and philosophy, and discuss with clients

present

Los Angeles, CA

Senior Implementation Manager

Los Angeles, CA

Bradtke and Sons

present

Los Angeles, CA

Senior Implementation Manager

present

Using established processes, keeps current status of projects
Serving as a point of escalation on behalf of the client to ensure timely issue resolution
Maintaining a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis
Providing feedback and advice on modifications of Cash Management products and proactively identifying and communicating process improvement opportunities
Maximizing revenue opportunity by referring client opportunities to Sales that are identified during the on-boarding process
Implement Commercial Card products for global top tier names
Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

Education Education

Bachelor’s Degree in Education

North Carolina State University

Bachelor’s Degree in Education

Skills Skills

Excellent people management skills and developing people for success; collaborate with other teams and getting the deliverables with good quality on time
Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution is based on a broad base of business knowledge
Strong in measurement techniques and systems, and ability to consolidate large amounts of data into reports, scorecards, dashboards etc
Ability to liaise with other team members to obtain technical support and knowledge demonstrating the ability to organize and prioritize workload
Detail oriented person with strong strategic thinking ability
Strong Leadership skills; ability to promote team building and develop strong partnerships with other teams
Highly flexible in communication style and cultural awareness Strong customer orientation and team player
Strong ability to prioritize and manage multiple projects simultaneously
Strong negotiation skills and ability to influence internal and key external decision makers
Ability to thrive in fast paced environment and learn quickly

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Division Sales Implementation Manager Resume Examples & Samples

Bachelor’s Degree; understanding of performance measurement best practices
At least 5 years relevant experience in retail banking management, overseeing multiple branches within a geographic area
Experience in sales execution/implementation; demonstrated revenue and profitability impact
Masters or MBA preferred

Onboarding Implementation Manager Resume Examples & Samples

Experience in the investment management business is highly desirable
Knowledge of the different participants in the fund management business and their roles – fund managers, administrators, brokers, consultants and custodians
Excellent attention to detail, extremely accurate and well organized
A client service mind-set
Confidence to form a clear point of view and a willingness to explain/document your rationale
Strong control / risk mitigation mentality with the judgment to escalate when necessary
Strong client management skills and service philosophy
Demonstrated ability to identify and implement process improvements

Fast Track Implementation Manager Resume Examples & Samples

Project manages the implementation of Fast Track products and services according to defined processes and policies
Onboard clients efficiently & effectively in line with the defined Implementation processes with focus around cycle-time to expedite time to revenue
Manage and document changes to policies and procedures that have arisen during the client onboarding process to improve future client experience, banks operational and local regulatory requirements
Ensure compliance with audit and risk policies and procedures
Work closely with Product, Risk, Compliance, Operations and Sales’ partners to support Ready-To-Launch initiatives and undertake role of produt champion in the regional implementation team
2-5 years experience with cash management, payments processing and clearing systems or strong financial systems integration experience with client systems would be an advantage
Proven project management experience, certification a plus (Certified Treasury Professional, Project Management Institute)
Detail oriented and methodical
Good time management and organizational skills
Superior analytical skills with proven experience and skills in diagnosing problems

Product Implementation Manager Resume Examples & Samples

Act as project manager of large cross-functional teams to facilitate the development and implementation stages of bringing new products to market
Develop materials (documents, presentations) as necessary throughout project/product lifecycle for review by senior management or in governance forum
Perform analysis on new product initiatives including launch of new funds and/or changes to existing funds
Understand the inherent risks of funds including those related to its investment strategies and securities to which it invests; ensure the proper control environment is built in response to such risks
Participate in efforts to respond to regulatory requests and inquiries related to the Funds
Review registration statements and other fund documents to ensure proper disclosures are included
Pre-empt potential problems and provide effective solutions
Provide continuous feedback/communication and function as an escalation point
Manage projects and identify solutions that enhance overall capacity and innovation for the JPMorgan U.S Product Development and Platform Mgmt group
A minimum of 7 years of relevant fund administration experience
A minimum of 5 years of project manager experience
Broad based experience with registered investment companies. Knowledge of various fund structures, their operations, accounting and oversight
Demonstrated ability to communicate and work effectively with a variety of internal and external stakeholders
Strong leadership and team building/management skills
Strong consensus building and influence skills, possesses the ability to achieve a common understanding and agreement across groups with differing perspectives
Strong analytical, problem solving skills
Ability to get things done in a dynamic and fast paced environment
Strong commitment to continuous professional development and improvement of the team
Be a self-starter, a highly motivated person able to work in a fast paced environment
Must be proficient in MS Office (Word, PowerPoint, Excel)

Client Implementation Manager Resume Examples & Samples

Contribute to strategy for delivering excellent client implementation service
Identify potential tactical and strategic improvements to implementation processes
Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented
Working knowledge of multiple Investor Services products – Clearance, Collateral Management and Securities Lending. Experience with Custody and Funds Services a plus
Highly structured and methodical in execution
Relationship skills - ability to gain access to individuals within a wide range of functions in the organization; earn a reputation for integrity, intelligence and problem solving
2 years in a client facing implementation role or commensurate experience

Cib-ts-implementation Manager Resume Examples & Samples

Responsible for the implementation of products and services for new and incremental business ensuring a seamless End to End process and best-in-class experience
Ensure team participation in the client surveys. Work with regional team to develop, implement and monitor an action plan for any areas that require improvement to help transform the client experience
Onboard clients efficiently & effectively in line with the new Implementation process
Highlight any required changes to policies and procedures that have arisen during the onboarding process to best suit suite the client experience, banks needs and local regulatory requirements
Provide consultative support to clients throughout implementation process and provide guidance with respect to the associated set-up tasks. Ensure internal partners are made aware of required involvement in the onboarding process in a timely fashion. Provide leadership in the transition to both the clients and other internal departments during the transition phase
Provide guidance and expertise to the client around completion of supporting product documentation
Participate in RFP/sales process as required to provide input on client solutioning and project scoping from implementation project management perspective

Critical Business Implementation Manager Resume Examples & Samples

Knowledge of Equity Compensation
Proactively manages potential problems to mitigate and minimize risk associated with people, product types, and projects early to take corrective action. -4 years’ experience in the Benefits arena
Business Knowledge: Depth of knowledge relative to equity plan administration and recordkeeping software applications
Analytical Skills: Well-developed problem-solving skills necessary to research and trouble shoot inquiries through continual interaction with all departments
Technical: MS Access & MS Excel user; ability to perform analysis through coding
Communication: Excellent written and verbal communication skills necessary to Interact with other internal parties

Implementation Manager Resume Examples & Samples

3-5 years of experience working in implementation management in the Financial Services Industry
3 years demonstrated experience in project management
Knowledge of deposit, cash management & treasury products
Results driven, client focused, self-starter
Strong technical skills (capability in understanding and reading different file formats and specifications)

Implementation Manager Resume Examples & Samples

Manage new business and enhancement implementation projects for the Receivables and Payable products ranging in complexity from simple to complex
Act as the primary interface to client, while coordinating all internal and external project related activities
Follow implementation and documentation approval process
Responsible for project governance and accountability on the entire project
Review documentation and ensure information security compliance
Manage multiple deals simultaneously varying in scope and complexity
Implement Receivables product solutions for top tier names and multi-product clients
Primary product owner and lead implementation manager responsible for all associated testing exercises, setups and production deployments
Follow project methodologies, project delivery processes, and implementation management process. This includes managing and driving
5 years of implementation/project management and/or Receivables/Cash Management product experience required
Strong project management skills and proficient in Microsoft Project
Ability to handle multiple projects and assignments
Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

Volcker Implementation Manager Resume Examples & Samples

Lead the design, implementation and quality assurance of Volcker compliant trading desk processes and supporting documentation taking into account the detailed trading activity of trading desks across all asset classes and market sectors
Gain senior level buy-in to approaches and plans for implementing business process change
Accountable for the successful delivery of change in line with overall programme objectives and timescales
Identify, prioritize and proactively manage risks, exceptions and issues
Reporting of status, risks and issues to senior management
Contribution to the design and delivery of Front Office training plans and materials
Line management of one or more staff also working on Volcker related workstreams
Participation in industry meetings and conferences, interacting with peers from other financial institutions
A point of contact and subject matter expert for internal and external related queries
Structured program management in a markets front office environment and understanding of market risk management techniques
Experience in the analysis of legal and regulatory material and subsequent business process impact analysis
Successful delivery of change requiring significant stakeholder engagement and coordination
Experience in developing, leading and completing projects with multiple business, support and components using appropriate matrix management of delivery teams across trading and support functions
Good awareness and understanding of the key drivers, industry challenges and opportunities of the structural regulatory reform of markets businesses
Leadership in a co-operative and collaborative working environment
Communication, Interpersonal and organizational skills to mobilize and motivate delivery
Management and facilitation to achieve objectives, with both local and with remote teams
Significant attention to detail with an ability to contribute effectively to formative strategic development where necessary
A practical and goal orientated focus with excellent verbal and written communication skills utilizing different media, to effectively communicate with senior management, clients and regulators
College/university education preferred, but appropriate industry experience & exceptional delivery track record is as important

Implementation Manager Resume Examples & Samples

Strong understanding of processes and systems
Knowledge of operational processes and procedures
Credit experience would be of benefit but not essential
Strong experience in building client relationships
Minimum undergraduate degree preferable

Senior Implementation Manager Resume Examples & Samples

Implement Commercial Card products for global top tier names
Using established processes, keeps current status of projects
Ensure scope of project delivery stays on track
Ensure deliverables are being met by project participants
Reports and escalates risks and issues according to established procedures
Strong commercial card business knowledge to be able to successfully communicate, educate, and recommend solutions to the client and other internal/external parties
Proven ability to manage multiple deals simultaneously with varied scope and complexity
Program build expertise, TSYS knowledge a strong plus
Detail oriented with ability to deliver to high quality standards
Client service oriented and able to translate client deliverables into detailed plans across multiple regions and products
Able to effectively communicate with all parties in oral and written communications
Strong leadership skills and able to mobilize teams, both internal and external that are not in direct reporting line
8-15 years of client management and/or project management required
In-depth knowledge and experience with all custody related products and business processes
Knowledge/experience with all related products and business processes
Expert knowledge of MS Office products, including MS Project
Certified Project Management training preferred

Senior Implementation Manager Resume Examples & Samples

Manage / Lead a wide array of top tier, global implementation Cash / Card projects utilizing strong project management disciplines and professional level communication
Act as the primary interface to client, while coordinating all internal and external project activities
Responsible for project governance and accountability on the entire project while maintaining positive partnerships with cross functional teams
Ensure scope of project delivery stays on track, deliverables are being met by project participants and effectively report / escalate all risks and issues according to established procedures
Bachelor’s degree or equivalent experience,
5 years of client project and/or project management experience required
Knowledge and experience with Cash / Card related products
5+ years of implementation/project management experience required
TTS Card/Cash Management product knowledge
Strong Influential skills to manage virtual teams
Superior project management and organizational skills
Proficient in Microsoft Office products (inclusive of Msft Project)
Capable of embracing change and quickly adapting to new situations, scope changes, and altering priorities
Ability to thrive in a fast paced, dynamic environment
Able to identify requirements, issues and design solutions
Project Management, Microsoft Office - .mpp / xls , NAISG / Product system skills a plus (CRM, product processors / system applications, Channel, BRD/FRD experience, SDLC etc.)
Must possess superior project management, organizational, leadership, verbal and written communication skills
Self-motivator with the ability to proactively manage and mobilize internal teams against established timelines and deliverables, while learning / enhancing Product knowledge
Ability to identify, communicate, educate, and recommend solutions to the client and other internal/external parties

Implementation Manager Resume Examples & Samples

Coordinate with internal Technology group for any new processes and with file services vendor (GXS) aspects of implementations and with internal and external subject matter experts to install, program, test, set up file transmissions, complex Firewall changes with Citi Engineering team, and file transfers with the client. Also coordinate set-up and client training on CitiDirect AFRD, File Export, and File Import for global projects
Train new project team members. Review project team deliverables and attend closing meetings with the team and the senior client management
Contribute to Statement of Work, Project Status Report, Project Plan, Project Exit Report
Educate and train clients on operational and service procedures as well as product capabilities and data translation. Share and interpret Full Service file specifications including Payment and Country Rules with client technical resource team for complex unsupported payment types
Document and complete production turnover
Manage client requested migrations and transmission protocol changes
Interpret UAT test results
Submit TREFs (Transmission Request Form) in support of ATS and CitiConnect as well as Custom Map Changes in support of CitiConnect Full Service projects
Build work orders in OPS to create datasets, jobs, etc. for test and production as well as all necessary backend set ups within CitiConnect/CPS and CitiDirect
Support Network Engineer Engagement (ATS) or VPN Changes: ATS complex file design changes (i.e. client requests to change the existing network infrastructure: VPN, Frame Relay etc.), VPN changes requested by the account holder involving design changes, rule changes and other ATS changes. Changes will be implemented during a green zone, typically early AM or weekends, to minimize disruption of normal daily activity. Firewall Changes (Complex) Complex modifications to existing firewall setups performed by Citi Engineering team
8-15 years of client management and/or project management experience required
In-depth knowledge and experience with all related products and business processes
Strong technical skills and background preferred

Implementation Manager Resume Examples & Samples

University degree/college diploma
4-5 years’ work related experience
Excellent knowledge of MS Word, PowerPoint, Excel, MS Project
Host systems such as New Credit Card System (NCCS) preferred
Understanding of the organization preferred
Maturity and professionalism
Demonstrated behavioural effectiveness competencies, including achievement orientation, courage and self-confidence, customer and client service focus, impact and influence skills, information seeking, initiative, relationship building strengths

Implementation Manager Resume Examples & Samples

Primary responsibilities are to
Produce Implementation approach and Technology Implementation Plan , ensuring that
Technical Knowledge – Understands the Project lifecycle and management tools to support delivery
Internal and External IT Environment – Understanding of the internal and external environment related to IT architecture
Functional Analysis (Business) – Understands basic concepts of major activities associated with functional analysis
Business Analysis – Understands the basic concepts of business analysis
Delivery & Project Management – Experienced with concepts of delivery
Implementation Management – Ideally experienced with implementing change into the Production environment

Implementation Manager Resume Examples & Samples

At least 5 years banking experience (Product & O & T Units)
Good Understanding of technology solutions in the banking industry
Project Management & Time Management skills
Good relationship management and communication skills
Information technology skills will be an added advantage
A BSc / BA degree in a Business/Accounting discipline
An MBA and/or professional accounting qualification will be an advantage

Senior Implementation Manager Resume Examples & Samples

Global Standards CDD is a key areafor the Group. A key priority will be execution of Global Standards, Risk & Compliance to ensure that our conduct matches our values
To achieve this, Banking Operations and CDD must transform its way of doing business, with strong emphasis on customer driven propositions
Canada Business Implementation Team reports to the Canadian Head of Banking Operations and CDD Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in Canada CMB & RBWM. The team leads implementation across Canadian sites by being a change agent and working with wider internalService Delivery and stakeholders and external parties and assists in formulating local strategies for growth and implementation. The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. This is a senior role covering Canada and is expected to drive planning / implementation of key strategic initiatives and is expected to undertake a wide variety of tasks ranging from long term strategic reviews to short term operational and support requests, that requires regular interaction with and accountabilityto senior stakeholders in CanadaService Delivery and regular reporting /presentations to senior management. The role holder will have access to confidential information and is expected to demonstrate high degree of reliability, trust and integrity
At least 5-7 years of experience with Group and the CMB/RBWM business including products, services, systems & processes preferably gained through experience in front line roles
University degree/College diploma in business/finance preferred
Strong focus on customer-centricity Business experience in a variety of roles (with primary focus on Corporate / Commercial Banking) centered on delivery of high quality customer service

Implementation Manager Resume Examples & Samples

Project manage complex implementation projects end to end, including initiation, scope, risk, issue and change management, using current methodologies and keeping project sponsors involved and on board
Work with local, regional and global Sales and Implementation Managers to ensure that the implementation plans progress according to the agreed project schedule
Build strong working relationships with Product Managers to achieve the best outcome for clients
Prioritise workflows based upon client needs and commercial outcomes across the team
Work with Sales and Relationship Managers in conducting post-implementation reviews
Work with Sales Managers and Operations to ensure that any post-implementation support issues are resolved in a timely manner
Follow departmental disciplines and knowledge management initiatives such as completing call reports, and embracing the use of the problem tracking systems
Maintain current knowledge of TTS products through attendance at regional online presentations, and distribute knowledge to other team members and the rest of TTS as and when necessary
LI-W
Experience with electronic banking and transaction banking products and services, including file integration, international payments and trade
Prioritise workload according to input received from Implementation Head
Knowledge of clearing systems and banking platforms
Customer oriented
Detail oriented person with strong strategic thinking ability
Strong technical ability
Ability to manage a large number of tasks simultaneously using appropriate time and project management techniques
Exemplary work ethic, positive attitude and willingness to be a role model for others
Skilled problem solver
Ability to effectively process re-engineer
Focused and task driven
Strong communication skills / ability to interact with customers
Detail oriented person with strong organisational and interpersonal skills

Senior Implementation Manager Resume Examples & Samples

To achieve this, CMB must transform its way of doing business, with strong emphasis on customer driven propositions and new income streams, enhanced distribution channels, strengthened sales & marketing capability, robust strategy development and implementation & a keen focus on leveraging our leading international coverage and capability to strengthen our position as the Leading International Trade and Business Bank
Canada Business Implementation Team reports to the Canadian CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in Canada CMB. The team leads implementation across Canadian CMB sites by being a change agent and working with wider internal CMB and non-CMB stakeholders and external parties and assists in formulating local strategies for growth and implementation. The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. This is a senior role covering Canada and is expected to drive planning / implementation of key strategic initiatives and is expected to undertake a wide variety of tasks ranging from long term strategic reviews to short term operational and support requests, that requires regular interaction with and accountability to senior stakeholders in Canada CMB and regular reporting /presentations to senior management. The role holder will have access to confidential information and is expected to demonstrate high degree of reliability, trust and integrity
At least 5-7 years of experience with Group and the CMB business, including products, services, systems & processes preferably gained through experience in front line roles
Strong focus on customer-centricity Business experience in a variety of roles (Corporate / Commercial Banking) centered on delivery of high quality customer service

Senior Implementation Manager Resume Examples & Samples

Provide technical setup support and training for Citi's suite of online tools
Determine/setup/test client file requirements, file delivery protocols and payment process
Strong knowledge and understanding of Citi’s commercial card technical offerings, specifically Citi’s suite of technology tools and popular client ERP systems
Experience conducting demonstrations to clients on the use of Citi’s technical solutions is a plus
Knowledge and experience with Card related products
Visa/MasterCard processing knowledge required
Knowledge of industry standard files a plus
Conversion/ integration experience with expense management systems such as Concur, SAP, Ariba, etc
Knowledge of MS Office products and proficiency with Microsoft Project

Implementation Manager Resume Examples & Samples

US Business Implementation Team reports to the North America CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in US CMB. The team leads implementation across US CMB sites by being a change agent and working with wider internal CMB and non-CMB stakeholders and external parties and assists in formulating local strategies for growth and implementation. The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. This role is expected to support planning / implementation of key strategic initiatives and is expected to undertake a wide variety of operational tasks ranging from long term strategic reviews to short term operational and support requests, that requires regular interaction with and accountability to senior stakeholders in US CMB and regular reporting /presentations to senior management. The role holder will have access to confidential information and is expected to demonstrate high degree of reliability, trust and integrity
Ability to lead, motivate other senior stakeholders, managers across a wide range of strategic initiatives and agendas
Experience in managing and delivering medium to large sized projects

Implementation Manager Resume Examples & Samples

Managing the direction and supervision of staff with regards to training/coaching, compensation, motivation, development and resourcing
Maintain awareness and support of ADP policies and procedures. To provide a clear and marketable consultancy and implementation services structure for ADP
Effective management of resources to ensure quality, consistency, cost effectiveness and excellence of service
Maximising the team’s revenue through the cross selling of services and realisation of leads
Continual focus on continuous improvement using Associate Engagement Survey Results, Net Promoter System and Post Project Reviews as sources of feedback
Liaise with offshore management team to leverage India resource pools wherever possible
Active involvement in execution of implementation improvement as a key member of the Implementation Leadership Team
Reports to the Implementation Director and has responsibility for the leadership and direction of a team of resources
Will be expected to work under own initiative for day-to-day tasks in line with overall management guidance
Innovation and problem solving
Communication and influencing
Teamwork and co-operation
Results orientation
Flexibility and organisational commitment
Managing Performance
Developing Others
A minimum of 5 years man management & client facing experience
Is able to demonstrate a proven track record in identifying and maximising revenue opportunities. Able to present and demonstrate benefits to clients
Proven track record in managing teams
Payroll/HR background desirable but not essential
Project Management experience essential

Implementation Manager Resume Examples & Samples

Ensure the effective day-to-day management of the implementation organization within the MAS Imp Center
Ensure that designated products are implemented in a manner consistent with the framework of "OneADP" solution delivery that contributes to a successful overall client experience and associate experience
Ensure goals are met and resources are shared dynamically to meet internal and external business demands
Responsible for implementing initiatives and actions that will promote goal achievement and resource optimization
Provides continual communication and coordination of functional activities with other departments or centers to ensure effective client and associate support
As directed by Implementation leadership, drives associate engagement, retention, talent/career development and appropriate programs to support a virtual implementation organization and promote a positive associate experience.In depth knowledge of WFN is critical and an understanding of the various ADP Time products is required
Bachelor's degree in Business preferred or equivalent in education and experience required
Professional certification preferred
Over 3 years of project and team leadership experience or leadership within ADP with resultant product knowledge and increasing application of project leadership skills and strategic management skills
Demonstrated ability to strategically utilize Implementation tools such as Microsoft Office, eStart, Main, Payroll, etc
Be a self-starter with the ability to learn quickly
Proven ability to work on multiple projects simultaneously

Implementation Manager Resume Examples & Samples

To function as Subject Matter Expert for foreign investor regulations, documentation, KYC and account setup related discussions with clients
Adherence to stated internal processes for Foreign Portfolio Investor (FPI) registration and account setups
Responsible for error-free implementation without significant criticism from clients
Responding to client queries on India market entry and account setup within the agreed TAT
Enable faster revenue realization through focused speedy implementation of mandates won
Maintain close relationship with internal stakeholders (e.g. Product, Legal, Compliance, etc.) in order to be able to get quick clearances for document negotiation requests
Knowledge of/prior experience in the Indian capital markets space particularly the securities services business will be an advantage
Experience and ability to work with a broad group of stakeholders including relationship/coverage, product, operations, legal, compliance, offshore Citi colleagues, etc
Attention to detail, ability to interact with senior client contacts and address clients appropriately
Excellent communication skills and ability to manage difficult document negotiation discussions
High enthusiasm, resilience, energy levels and collaborate with various internal stakeholders
Good aptitude and presence of mind
Proficient in Word, Excel and Microsoft Outlook
Ability to work under deadline-oriented pressure situations
Minimum of a Bachelor's degree in Business or related discipline
Prior relevant experience in account opening/implementation would be an advantage

Senior Implementation Manager Resume Examples & Samples

30% - Identify and manage changes in processes, procedures and practices that are needed to achieve change and deliver the planned benefits while working with the global operational managers to embed changes into the business
25% - Regularly meet to discuss the program and projects and the impact on global operational areas and provide solutions which enable departments to meet program goals and operational managers to maintain operational stability during the transition process
20% - Work directly with global stakeholders to ensure change is communicated and understood by their teams and that areas of concerns or risks are identified and addressed
10% - Ensure global documentation and training materials reflect any change
10% - Measurement and monitoring of business Key Performance Indicators (KPIs) affected by change. Identify the impact on KPIs of change
5% - Other duties as assigned
Minimum of 5 year’s experience in change management role and/or related areas
Bachelor’s degree in management (or related field) or equivalent experience
Experience working with a structured methodology and leading change management activities
A solid understanding of how people go through change and the change process
Experience and knowledge of change management principles and the methodologies
Ability to create a change management strategies
Excellent time management and organizational skills along with active listening skills
Must be a team player and able to work with individuals at all levels of the organization
Ability to influence others and move towards a common goal or vision
Strong leadership skills including problem solving and root cause identification skills
Define and measure success metrics and monitor change process

Implementation Manager Resume Examples & Samples

Implementing robust strategic and business plans in a timely manner through effective interaction with multiple, diverse and senior stakeholders against a backdrop of diverse businesses and current challenging political and regulatory environments can be a challenge. The role holder is expected to work effectively and successfully across a matrix environment to influence senior stakeholders, segments, products and other customer groups
The role holder is required to possess strong analytical skills whilst maintaining broad yet deep understanding of the CMB business: key value drivers, proposition mix, delivery channels and customer segments. The role holder needs to be able to quickly analyse complex situations, be dynamic and positive to embrace differences across countries with diverse business environments, regulations and competition, identify practical strategies and must act as a trusted partner to the designated Canada countries. This would involve analyzing and understanding complex data & reports received from various sources and present them in an explicable format
Business and customer needs of a wide range of customers (from micro businesses to MMEs with diverse needs and sophistication) must be taken into consideration while proactively balancing CMB strategic goals with available resources. The role holder would need to be flexible and provide support to evolve CMB’s business model to generate improved RoRWA and RoE returns by undertaking a number of initiatives including optimising limited IT and Change Delivery resources to deliver a significant number of transformation projects some of which may need to be deployed on multiple programmes simultaneously
In conducting business across countries with cultural differences, there are major challenges in keeping abreast of the local market conditions and economic environment in the countries where CMB (plans to) operate(s) for which the role holder is expected to provide solid support and constructive advice to Senior Management. Hence, it is expected that the role holder has strong interpersonal and communication skills with a sensitivity to the geographical and cultural differences that characterise the range of the countries within the region
Canadian Business Implementation Team reports to the Canadian CMB Head of Business Management and acts as a strategy interface with Group Strategy and engages with a number of senior stakeholders in Canada CMB. The team leads implementation across Canadian CMB sites by being a change agent and working with wider internal CMB and non-CMB stakeholders and external parties and assists in formulating local strategies for growth and implementation. The team is likely to be established as a Knowledge Centre that provides business consultancy in replicating success via a number of measures including sharing of best practices within the region and ensuring their timely implementation. This role covers Canada and is expected to support planning / implementation of key strategic initiatives and is expected to undertake a wide variety of operational tasks ranging from long term strategic reviews to short term operational and support requests, that requires regular interaction with and accountability to senior stakeholders in Canada CMB and regular reporting /presentations to senior management. The role holder will have access to confidential information and is expected to demonstrate high degree of reliability, trust and integrity

Senior Implementation Manager Resume Examples & Samples

Minimum 3 years experience with hotel distribution
Ability to travel up to 25% and work flexible hours
Additional European language is a plus

Implementation Manager Resume Examples & Samples

Plans, organizes, manages, and implements efforts related to launching new products or enhancements
Develops and maintains product launch documents including, at a minimum, go to market plans, issues logs, agendas & minutes
Proactively works to identify, communicate and resolve issues and risks that interfere with product launches or successes
Serves as a liaison between the Product Team and product stakeholders (external clients, executive team, working team, etc.) communicating decisions and key information essential to the implementation
Establish consistent, objective program performance standards of accountability (key success criteria)
Provides product status updates and readouts to senior management and other stakeholders
Effectively work on multiple assignments, activities or initiatives as required
Manage individual workload and assist with defining and prioritizing one’s own tasks
Perform other duties as assigned by Product Leadership Team or Director of Implementation Management
Possess a Bachelor’s Degree from an accredited college or university
Three plus (3+) years of full-time experience managing the implementation and support of technology or product projects
Formal training in project management and tools like Clarity and Microsoft Project preferred
Excellent interpersonal communication and relational skills
Proficient in MS Word, Excel, PowerPoint, e-mail and Internet software
Proven ability to partner with stakeholders across multiple business units
Ability to quickly learn and apply new job related information
Must possess strong attention to detail
Experience working in the automotive industry preferred
Ability to give clear and consistent instructions to team members
Ability to develop, lead, motivate, influence and supervise working teams
Ability to develop alternative solutions and provide justified recommendations
Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
Reasonable knowledge of current hardware and software technologies and uses
Writing proficiency, visual design skills, and oral presentation skills
Success in Startup environment – high energy, quick turns, limited structure and oversight
Strong decision-making, project management, and organizational skills
CAPM or PMP preferred

Implementation Manager Resume Examples & Samples

Acting as primary point of contact for clients during onboarding and implementation phase
Gathering detailed requirements
Project management of client implementations including onboarding, tracking, account setup, publisher synchronization, and custom integrations
Consulting with new and existing clients in collaboration with Implementation Lead and other supporting team members on custom projects and integrations
Streamlined delivery of implementation tasks in order to expedite client use of DMS features
Maintaining historical record and documentation of all client interactions and meetings (meeting agendas, recaps, and next steps)
Consistent communication of project status to client and internal stakeholders
Proactive problem diagnosis, troubleshooting and resolution
Act as tagging specialist in order to execute and test tracking strategy for new and existing clients
Oversight and management of tracking code generation & implementation in accordance with client goals
Based on experience with clients, contribute best practices and process refinement suggestions to global implementation group
Lead and participate in knowledge sharing and collaborative training with implementation team members

Implementation Manager Resume Examples & Samples

Manage workload, communication, personnel, training, coaching and development of Implementation Consultants
Build strong and trusted relationship with sales reps, district managers, product teams, digital faculty consultants and implementation consultants. Collaborate with group to quickly resolve customer concerns or potential issues with planned digital implementation
Coordinate and execute special projects related to implementation tools, resources and initiatives across MHHE
Keep abreast of new technology, products, and enhancements
Collect and share product and customer feedback with MHHE product and sales teams on MHHE digital products or implementation process
Collaborate, develop and problem-solve work flows and processes for the Implementation team that aligns with McGraw-Hill's software solutions to ensure successful student outcomes
High level of digital aptitude; 3 to 5 years of sales and/or digital technology experience
Bachelors Degree Required
High level of digital aptitude
Excellent verbal and presentation skills to implement our products; must be able to exhibit confidence and build trust with staff and customers

Senior Implementation Manager Resume Examples & Samples

Implement cash management or Trade products for top tier names and multi-product clients with leadership responsibility on entire project
Primary product owner and lead implementation manager responsible for the success of the end to end life cycle of a project
Statement of Work/Project Charter
Project Plans, Timelines and Deliverables
Scope Change Management
Weekly touch point meetings
Project Status and Escalation Management
Lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure
Educate and train clients on operational and service procedures as well as product capabilities
Provide client support ensuring client expectations are managed and client is satisfied during the implementation phase as well as ensuring smooth production turnover
Manage 30 day post implementation support
5+ years of implementation/project management and/or Receivables/Cash Management product experience required
Demonstrated success interacting with senior management
Negotiation, difficult conversation management and prioritization skills
Productivity/ Project Management: Expert project management knowledge, Resource management
Ability to influence others and use resources effectively within budget limits. In depth understanding of the core documentation requirements by product
Global Client Respect/ Service: Need to be client sensitive and client service oriented and have the ability to translate client deliverables into detailed plans
Communication: Able to communicate clearly and concisely in all aspects of the job and with multiple audiences in mind. Executive presence; ability to have voice heard
Achieving/ Driving Results: Able to identify issues and design solutions. Strong matrix management skills
Leading People/ Embracing Diversity: Strong leadership skills and proven ability to mobilize teams, both internal and external that are not in direct reporting line

Senior Implementation Manager Resume Examples & Samples

Implement Citi suite of products for top tier names and multi-product clients with leadership responsibility on entire project
Act in consultative capacity with regards to solutioning of complex client deals
Train and mentor new project team members
Industry Knowledge: Expert product knowledge to be able to successfully communicate with the client and other internal parties. In-depth understanding of the core documentation requirements by product
Knowledgeable in Cash management product and services
Education: Bachelor’s degree or equivalent experience (PMP certification a plus)
8+ years of client management and/or project management experience required
Flexibility to handle multiple complex projects for a multitude of delivery channels and product functionalities globally
Project management knowledge an asset
Achieving/ Driving Results: Able to identify issues and design solutions. Strong matrix management skills. Subject Matter Expert in all aspects of Technical Integration

Product Implementation Manager Resume Examples & Samples

Oversee day-to-day operations (non-financial) to implement a managed account retirement plan solution for new clients (plan sponsors) and existing clients adding the service to their plan. The solution provides automated investing, savings rate recommendations, retirement readiness progress tracking, and access to one-on-one investment advice for plan participants
Coordinate execution of customer-level service delivery strategy (onsite and phone-based customer service in conjunction with communication campaigns), adapted where necessary for specific client characteristics
Serve as primary point of product expertise for teams responsible for client implementation, customer service, and client relationship
Manage feedback process to gather on-the-ground intel, analyze and incorporate into future implementations
Must be highly organized
Effective communicator
Able to manage multiple concurrent work streams
Interface efficiently with various functional areas
Takes initiative to ensure follow-though within functional areas
Must have 5 years’ relevant experience in defined contribution retirement plan industry
Preference for experience managing and/or implementing products and processes that touch multiple service areas

Cib-implementation Manager Resume Examples & Samples

Provide supervision and guidance to the team with emphasis on delivering high-level of client satisfaction
Coordinate daily workflow processes and monitor day-to-day performance to ensure the department meets or exceeds key performance goals
Respond promptly and accurately to escalated client requests/inquiries including those outside normal guidelines
Focus on understanding the firm's service policies, systems and legal compliance regulations as well as have an in-depth knowledge of our products and services
Participate in hiring, the review and the development process as well as providing ongoing coaching
Review incoming work requests and assign the work in such a manner as to ensure timely response and completion of each request
Identify and coordinate with appropriate business partners (i.e., regional implementation team members) and team members to ensure delivery of products and services within agreed upon timeframes
Review and analyze audit and workflow reports to ensure requests are progressing within standard SLAs
Review team’s portfolio of Client implementations to ensure aged items are escalated timely
Prepare and support monthly reporting requirements for the team and partners outlining metrics, milestones, and resources
Process implementation requests in accordance with P&P and standard SLAs similar to the Implementation Analyst
Conduct regular review sessions to ensure focus on continuous improvement
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies
Graduate of any Business course
Operations/Implementations experience preferred
Cash Management and Treasury Services experience/knowledge preferred
Client contact experience preferred
Minimum of two years leadership and/or supervisory experience
Minimum five years' customer service experience
Ability to provide coaching and feedback to staff
Ability to adapt to a changing environment including changes or adjustments to work schedule
Strong organizational and decision-making skills
Aptitude to learn documentation and risk requirements
Ability to work on multiple applications while working under minimal supervision
Exhibit ability to work effectively in a team environment
Proficient in various desktop and internet based applications
Proficient in MS Office Tools: Outlook, Excel and Word
Project management experience, would be beneficial

Senior Implementation Manager Resume Examples & Samples

Business Knowledge – Requires expert business knowledge to be able to successfully communicate with the client and other internal parties. Business knowledge in Custody particularly required
Communication- need to be able to effectively communicate with all parties (Oral and Written communications)
Project Delivery – requires expert project management knowledge
Technical responsibilities/Capabilities – requires expert knowledge of the technology life cycle and ability to author Business Requirements Documents
Leadership – Requires strong leadership skills and the ability to mobilize teams, both internal and external that are not in direct reporting line
Documentation – Requires an in-depth understanding of the core documentation requirements by product

Implementation Manager Resume Examples & Samples

On-board clients
Project manage and ensure seamless transition of clients onto the Diners Club program
Manage and continuously improve the implementation process
Look for efficiencies across the business to ensure a win for the client and for Citi
Look for innovation and cost effective initiatives that deliver business goals
Work with Stakeholders to streamline processes and deliver a better service to the end user
Deliver the product strategy and roadmap
Deliver product enhancements, capabilities and innovations with prioritised features and corresponding justification to ensure that the products continue to meet or exceed market capabilities in line with the Diners Club strategy
Troubleshoot and constantly evolve the product offering
Work closely with Relationship Managers and Business Development Managers and their clients to ensure the Diners Club product is market leading

Implementation Manager Resume Examples & Samples

Organize and coordinate work
Manage Roll Out
Handle Work Orders And compensation
Participate in sourcing activities
Participate in Tender Phase
Plan and follow-up of quality Assurance

Implementation Manager Resume Examples & Samples

Manage the effective planning, implementation and delivery of corporate card projects to ensure the achievement of Sales and/or Business & Product Development initiatives, using standard project management methodology and techniques. Handle multiple projects simultaneously
Maximize the quality and relevance of other Card & Retail Payments units’ input into project design and planning, while effectively minimizing disruption to the client business through coordination of client, system integrator, client support, Relationship Manager (RM), marketing and account executive involvement throughout the implementation process
Track implementation issues and challenges through regular status reports, conference calls and meetings, as appropriate
Create recommendations for process improvements or system enhancements, including the feasibility and business impact of recommended improvements, to add value to the client, unit, line of business (LOB) and/or BMO
Manage, direct and guide resources from other areas
Lead and plan high performing implementation teams, including development, documentation, training and successful hand-off to RM and Client Services, while ensuring appropriate processes are followed. Obtain feedback from other team members, RMs, Client Services and client on areas of improvement
Identify opportunities for ongoing process improvements, customer service initiatives and product development
Perform post-implementation monitoring of corporate card programs and obtain client feedback on customer service satisfaction
Implementation teams
Other Consumer and Business Card team members, in particular Client Services and System Integration
Other business units, in particular Business Process & Development and Marketing
Account Managers
Sales Relationship Managers
Senior levels of major large, high profile corporate clients
Excellent knowledge of MS Project, PowerPoint, Excel, MS Word
Host systems such as New Credit Card System (NCCS) & TSYS preferred

Implementation Manager Resume Examples & Samples

Design access network facilities in a timely fashion to meet customer service dates
Provide service for Voice and Mega service affecting orders by accessing various systems
Participate in the development of new processes and improvements to existing ones
Able to deal with multiple implementation projects running simultaneously
Monitor and manage network facilities using various computer-based programs eg. Network X, SAP, HSM, IPAIRS, Network Request etc
Coach and develop a dedicated staff of 2 - 3 Outside Plant Coordinators

Implementation Manager Resume Examples & Samples

Manage the technical implementation process for new customers. This consists of preparing javascript site tags, marketing channel tags and view pixels in order to track online conversion events
Prepare deployment guides and documentation for customer kick-offs
Assist clients’ web marketing/engineering teams to identify valuable data collection points
Ensure file format, naming convention, frequencies and transfer methods for offline data feeds are adhered to
Debug client implementations of Convertro tags and APIs
Perform data quality audits, identify data collection issues, suggest improvements, and implement fixes
Work with agencies to help them understand where to place tags and pixels on Marketing Campaigns
Ability to translate marketing analytics requirements into data collection implementations
2 years experience with JavaScript and HTML
At least 1 year digital marketing experience
Basic SQL
Familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, HTTPWatch
Ability to identify and interpret patterns, trends, and anomalies in data
Strong organizational skills and capacity to manage multiple projects simultaneously
Ability to handle several multi-faceted projects at once
Experience in a customer-facing role

Implementation Manager Resume Examples & Samples

1) Sales Focus: To manage and develop TTS pipeline for corporate business. Identify new names and opportunities and engage in dialog and sales cycle with the client
2) Business Development – Identify new opportunities to develop strategic projects
3) Business Intelligence: will review and provide upto date business inteleginance for TTS in the market to facilitate our positioning as the leading service provider in the market
4) Product and Relationship: Will be able to act a back-up for absent PM`s, and to micro manage specific relationship issues

Implementation Manager Resume Examples & Samples

5 - 10 years of relevant experience demonstrating the ability to deliver successful customer experiences
5 - 10 years experience managing projects
At least 5 years experience in Customer experiences and Project Management

Implementation Manager Resume Examples & Samples

Plans and executes CTRM implementation projects throughout the project life cycle
Overseas CTRM project cost, scope and schedule
Balances CTRM project resources, risks and quality
Communicates with client stakeholders
Leads cross functional discussions with client business units to determine and document functional requirements for potential trading application upgrades and/or implementations
Maintains a strong client focus by being responsive to client requests and developing/maintaining productive working relationships with client personnel
Stays informed of current business, economic and regulatory developments relevant to our clients
Assists with the development of training materials and/or thought leadership assets for both internal and external use
Collaborates with team members to set individual and team goals and responsibilities
Contributes ideas and opinions to the engagement and practice teams and proactively listen and seek out team members’ ideas and views
A bachelor's degree and a minimum 7 years of related work experience
Demonstrates in-depth functional knowledge of one of the following CTRM applications – Allegro, Endur, RightAngle
Technical experience implementing one or more of the following Energy Trading Risk Management applications – Allegro, Endur, RightAngle
Working knowledge of how commodity markets operate (i.e., power, gas, crude, metals and/or refined products)
Relevant work experience, which could include industry experience gained as a technology, trading, data, risk, or back-office professional
Ability to effectively lead others and take ownership of deliverables
Strong communication, presentation, client service and technical writing skills
Desire and ability to work closely with engagement team members and clients
Relevant certification (preferred but not required)

Product Implementation Manager Resume Examples & Samples

Be responsible for the management and successful implementation of product development initiatives (typically, fund launches, mergers, liquidations, share class launches and new instruments) with regard to fund administration activities
Lead and motivate a team of direct reports including on-going development and performance management
Develop and maintain project plans and schedules and manage multiple programs of events
Prioritise deliverables and assign and manage resources to achieve successful delivery
Build good relationships with and work closely with other Invesco departments and key stakeholders to successfully deliver events
Manage Third Party Administrators in delivering product changes within agreed timetables and to a high level of service
Participate in feasibility studies & business cases, ensuring risks, process changes & resource requirements are identified and progressed
Work with and contribute to the wider EMEA Fund Services Teams on common objectives, including participation with local management team
Keep up to date with regulatory and other changes as they impact the Invesco cross border range of funds
Network across the industry and keep up to date with industry developments and best practice including active participation in industry or peer groups
Manage the handover of new process & products to the business owners within Fund Administration once live
Contribute to and ensure implementation of other relevant business or regulatory changes
Proven relevant experience within fund administration, including managerial experience
Possess good knowledge of the asset management industry, supported by an understanding of investment products and investment process
Good knowledge of Fund valuations and derivatives
Good understanding of UCITs legal & regulatory environment
Proven ability to manage change
Project management / business analyst skills an advantage
Ability to build constructive relationships both within the organisation and externally
Strong people management skills
Organised and structured
Ability to work effectively in a multi team environment
Motivated self-starter able to work under own initiative and under remote management
Inquisitive with good analytical and problem solving skills
Proficient with MS Office products: Word, Excel, PowerPoint, MS Project

Implementation Manager Resume Examples & Samples

Provide leadership and effective relationship development to achieve a high level of customer satisfaction
Develop relationships and work with key stakeholders to identify and articulate project goals and objectives; ensure all tasks and decisions align to goals and objectives *Drive and facilitate decision-making and consensus among key stakeholders -Identify and determine how customer will interface with the assessment technology systems
Provide leadership and consultancy on processes throughout the implementation -Effectively communicate with Pearson and customers through duration of the implementation effort -Respond to feedback, resolving any issues in a manner that satisfies the customer while meeting Pearson business objectives *Team with the Training Manager to actively identify additional products and services with existing customers; manage change control process as necessary
Create and maintain all project documentation (implementation deliverables and issues)
Guide and develop support team with continued process enhancement to approach improvement for product implementations *Define, create and develop implementation processes and workflow solutions that ensure customers are oriented to the system and user experience is simplified -Document delivery process for all APS products -Establish metrics to measure success of implementation processes -Consistently improve efficiency of operations by designing, developing, and integrating key business processes to improve profitability and reduce costs
Build a Sales Support team that includes managing work/project plans and making key decisions that influence decision makers
Participate in conference calls with potential customers for large sales opportunities *Provide support on bids and proposals with content, and system functionality *Provide direction for and coordinate efforts of all cross-functional teams to support their implementation needs *Identify enhancement/functional improvement opportunities and share with the product team
Bachelor's degree in Business, Marketing or equivalent; will also consider appropriate combination of education and related experience
2+ years Sales and/or Implementation/Training experience
2+ years of managing a large team, successful problem resolution skills, and providing leadership throughout the implementation process
Demonstrated ability to target needs, create high-level strategies with innovative solutions, and execute effective implementation for customers
Ability to Inspire and develop a dynamic team to pursue/achieve goals; credible by demonstrating personal commitment towards team goals, understanding priorities and pressure
Consultative Customer Support skills with solid group presentation abilities to discuss technology with ease and comfort
Competency with desktop and web-based applications
Strong project management and analytical talent
Solid interpersonal skills to leverage relationships to drive implementation activities
High proficiency in developing key metrics and tools for measuring effectiveness of services, productivity of resources, and ROI
Ability to successfully manage change and assisting stakeholders to deal with ongoing demands caused by the change; clarifies priorities when leading change

Implementation Manager Resume Examples & Samples

The ability to manage a significant client load and complex clients and includes understanding client needs and managing to project milestones
Collaborate with clients to address and resolve issues and escalate to management as needed
Technical integration ability to support technical set-up, changes and testing deliverables
Ability to work independently with limited supervision or oversight
Team members will be required to update solution documentation and client level project plans
Consult with client technical resources to understand and map technical needs into new solution. Explain format and data changes to clients
Write business requirements and technical requirements
Perform user acceptance testing, work with technical business partners to ensure they understand client requirements and can debug client interface issues
Ensure all approvals, sign-offs and client documentation obtained
Follow standard project plans as defined. Manage all activities across migration team, as required. Provide guidance to the client with respect to the tasks and their role within the plan. Ensure clients meet plan milestones
Ensure audit and risk procedures are followed
Provide support to team colleagues as required
Accountability for end to end process
5+ years of client relations experience. 3+ years of Commercial Card experience
Excellent communication skills, verbal and written; intermediate to advanced analytical skills
Strong business and technical writing skills
Familiar with file transmission and data communication protocols, Electronic Data Interchange (EDI), Extensible Markup Language (XML)
Experienced with project plan and client task management execution
Ability to lead client meetings and foster client relationships
Ability to work across multiple business lines, various levels of management, and establish working relationships
Financial services and/or payments industry experience. Familiar with commercial card industry, ACH processing and various ERP systems
Some formal PMI certification or education is a plus
Proficient in Word, PowerPoint, Excel, Email, Internet Explorer (or other browsers)
Ability to learn internal / proprietary systems
Ability to plan, organize and manage multiple tasks and prioritize

Onboarding Implementation Manager Resume Examples & Samples

Excellent attention to detail and highly organized
Strong operational risk control and mitigation mentality
Judgment to escalate when necessary
Experience in the investment management business
Experience launching investment management products
Experience directly or indirectly supporting institutional clients

Implementation Manager Resume Examples & Samples

Demonstrate excellent organizational skills to manage a variety of strategic initiatives
Convey deep understanding of current educational trends, including the Common Core instructional shifts
Adhere to company ethical aspirations and credo
Exhibit a willingness to develop a command of all product lines and upselling opportunities
Participate in special projects or ad hoc committees when requested

Implementation Manager Resume Examples & Samples

Lead SUA and other commercial card products implementations
Provide consultative advice to customers on J.P. Morgan Chase Commercial Card product offerings; negotiate alternative solutions with clients where necessary
Conduct introductory meetings with clients to ensure systems and products are clearly defined and understood by the client
Follow standard project plans incorporating the methodology used within the Project Management team. Project manage all activities across J.P. Morgan Chase disciplines and geographies as required. Provide guidance to the client with respect to the tasks and their role within the plan
Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client
Ensure audit compliance
Facilitate issue resolution, user acceptance testing, training, etc. related to the client implementation
Help clients understand JPMorgan Chase file interfaces and connectivity
Proven experience in Project Management
Some knowledge of file layouts and interface issues
Ability to succeed in a dynamic environment
Demonstrated skills at developing and motivating others
Experience in the management of change
Proven experience in Microsoft Project, Excel and Power Point, Visio etc
Strong communication skills internally and externally at senior levels
Strong presentation skills and negotiating skills essential
Ability to work across functional areas within the client’s office and J.P.Morgan Chase's internal partners to create partnership for each individual project
Expertise in time management

Implementation Manager Resume Examples & Samples

Identify opportunities to improve current processes and practices for compliance
4-5 years’ work related experience in Corporate Card Implementation preferred
Demonstrated behavioral effectiveness competencies, including achievement orientation, courage and self-confidence, customer and client service focus, impact and influence skills, information seeking, initiative, relationship building strengths

Implementation Manager Resume Examples & Samples

Revenue optimization, database expansion and other course products
Lead the implemention of technical systems from a configuration, and operational perspective
Evaluates business problems and revised operational procedures to identify potential enhancements to assigned systems to meet changing business needs using technical expertise
Applies specific knowledge of the system and the knowledge of the business to help product managers design solutions that enhances productivity and efficiencies
Works with business product managers, stakeholders and technology teams on product priorities and business needs
Work with operations teams to ensure successful transition from implementation to daily support
Provides clear communication to requesting team members on the status and resolution of their request
Conducts necessary training of end-users
Prepares necessary documents to support clients in understanding the data and work flows, procedures, processes, scope and objectives
At least 3-5 years of experience
Manager or supervisory experience
Experience in B2B technology, specifically Point of Sale preferred
Must be technically savvy and comfortable working both with business and engineering teams
Experience gathering system requirements
Team player with strong analytical, problem-solving, and communication skills
Ability to work with minimal supervision and management multiple priorities simultaneously
Attitude of owning the systems and products being serviced

Implementation Manager Resume Examples & Samples

Participate in the creation of project documentation and responsible to support and maintain it
Coordinate and prioritize project deliverables and partner with various departments, suppliers and stakeholders
Proactively identify and resolve project related issues and escalate where required
Participate in project meetings internal and external to Bell. Organize logistics, take meeting minutes and update action item register and follow up as required
Create and maintain project documentation in databases
Ensures integrity of the information within the database and other sources of information
Closely monitor timelines and project budget to ensure adherence with approved project plans
Variance to plan will be documented, reported and escalated to project manager
Create, maintain and update project repository (Sharepoint, WIKI, dynadocs, etc)
Integrity of the information. Perform sanity check on project database and other source of information
Degree or Diploma in related discipline or 1+ years related experience
May have completed Certified Associate in Project Management and/or equivalent experience
Advanced in Microsoft Office
Advanced in Microsoft Project
Advanced knowledge in manipulation of databases, charts and graphic tools
Highly developed organizational & interpersonal skills including the ability to solicit cooperation and resolve conflict
Team oriented; action oriented; self motivated and delivery focused
Requires a high level of customer interface, collaboration, prioritization, and negotiation and follow up with many internal teams and external vendors and suppliers

Implementation Manager Resume Examples & Samples

Manage, direct and guide resources from other areas through the course of managing implementations
Perform post-implementation monitoring and obtain client feedback on customer service satisfaction
This role will focus on migrating existing corporate card clients from the Details On-Line (DOL) reporting platform to the Spend Dynamics platform
Experience with reporting tools and expense reconciliation is preferred
Understanding of the organization is preferred

Implementation Manager Resume Examples & Samples

Designing and obtaining sign-off of the end-to-end implementation plan
Managing and improving the implementation plan to ensure that it meets strict quality and timeframe criteria
Managing all of the key elements involved in the implementation plan and execution including

Implementation Manager Resume Examples & Samples

Gather information and formulate situational analysis
Define strategic options / solution scenarios and recommendations
Support implementation of chosen solution
Drive excellence in ICT Consultancy practice
The Implementation Analyst will be a Project Manager is the interface for the TPC set up between Ericsson and the accessing party. Being a TPC Implementation Manager is to be responsible for collect global suppliers access need and drive project to enables access to needed information within Ericsson
TPC Implementation Manager has total responsibility for the coordination of the following areas
Heading implementation project meetings
Write minutes from meeting and documentation
Ensure that technical information is collected thus enabling the correct technical solution to be implemented
Create GORDON orders as per the user requirements
Collect access requirements for the external company from the Connection Owner
From the list of required access create access requests in the ZCMS tool
Ensure that Connection Owner checks and approve ZCMS requests
Overall 2-4 years of experience in IT operations with knowledge in different network techniques
Minimum 5 years documented experience on project management and transition
Knowledge in network configuration within the LAN, WAN and routing areas
Knowledge and understanding of IT environments (IT implementation and IT operations)
Hands on experience with Industry best practices such as ISO27k, SOX, ITIL. Certifications would be added advantage
Skilled project lead with excellent Communication in English (speaking, reading and writing)

Implementation Manager Resume Examples & Samples

Lead implementation activities covering each securities and funds services onboarding / transitions. Identify roles and responsibilities of key parties in each project, ensure all parties are accountable for their tasks and progress as planned. Escalate outstanding issues in a timely manner
Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services. Manage tasks to shorten cycle time and accelerate generation of revenues. Handhold clients in fulfilling markets account opening documentations
Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
Work experience of a minimum of 5 years in a securities services/custody and /or funds operations/client service/ product and client facing role is preferred
Solid experience of asset transition and account opening activities preferred.Prior experience in project management, transition management, handling workstreams and bring to successful closure with positive feedback from stakeholders is advantage
Knowledge of electronic banking platform is a plus
Strong in measurement techniques and systems, and ability to consolidate large amounts of data into reports, scorecards, dashboards etc
Good analytical and strong execution skills in a multi-tasking mode and follow-up effectively
Self-starter and Work under pressure & deliver high standards without too much rework/guidance
Action-oriented and able to work independently on multiple tasks to accomplish individual and departmental goals
Strong engagement , client facing and stakeholder management skills
Able to identify issues and escalate appropriately and timely
Excellent attitude and interpersonal skills, Ability to effectively communicate and build relationships with business counterparts and demonstrate
Fluent and confident in English. Additional fluency in Mandarin or other languages should be highlighted to us
Highly flexible in communication style and cultural awareness Strong customer orientation and team player
Able to work independently and flexibility to work overtime if/when needed
Good time management, negotiation and communication skills
Good documentation and project management skills
University graduates are preferred, else experience and/or exposure in relevant field is to be established
Flexible to work on Public holidays, and in non-standard /shift hours where required depending on deliverable dates and timing
Willing to travel, if/when required

Implementation Manager Resume Examples & Samples

To implement both complex and standard cash management solutions to ensure that solutions are delivered and aligned to client requirements
Ability to actively project manage the tasks and activities (both clients and the bank) required to complete solution set ups and also ensure client readiness to start transacting with the bank
Guide and influence the client through the implementation process and also coordinate and align bank resources to deliver the solutions to be implemented for the client
Deliver a high level of client satisfaction
Ensure delivery within target timelines that are aligned to client needs and which will facilitate and expedite client ramp of activities with the bank
Language skills: Japanese (Native), English (daily conversation level)
Ability to learn and be flexible to evolving changes to the role complexity and breath
Strong client management and advocacy
Experience and knowledge in corporate banking - cash management is preferred

Implementation Manager Resume Examples & Samples

Detailed knowledge of activity planning
Good communication skills, both verbal and written, with the ability to produce easily understood status reporting and technical documentation
Strong team player able to respond under pressure to many demands adhering to aggressive timescales
Accomplishes results through the management of professional teams
Experience managing a team; day to day staff management issues and allocation of work
Work to tight deadlines and enjoy steep learning curves
Experience of large scale business migrations

Implementation Manager Resume Examples & Samples

Planning, organizing, monitoring and controlling projects using appropriate tools and techniques to ensure efficient and effective project completion
Develops and socializes potential risk mitigation strategies
Performs project mgmt. responsibilities relating to client enhancements and conversions
Assists in defining the scope and impact of projects and effectively communicates the impact on the organization
Develops and revises project materials and maintains project documentation. May assist with User Acceptance Testing and in coordinating test case information to support UAT as well as documenting issues and ensuring issue resolution
Familiarity with Consumer Driven Healthcare Products (ex. HSA, FSA, HRA)
Client relationship/vendor management skills
Ability to manage multiple, concurrent projects and tasks with overlapping deliverable dates
Demonstrates initiative: is conscientious and provides complete follow-through on areas of responsibility
Sharepoint and document organization
Familiarity with file specifications and interface file requirements

Implementation Manager Resume Examples & Samples

Develop, manage and execute district-wide digital implementation, usage and optimization strategy, leading in overall improvement of district activation-to-enrolment ration
Develop, manage and execute implementation program of MHHE digital products to largest digital adoptions in district. Partner with top district adopters to ensure proper usage throughout the customer's entire usage experience
Regular analysis of district implementation and usage data to ensure two things: 1. high quality data integrity. 2. Clear, consistent customer communication campaigns responsive to instructor usage
Expert ability to guide usage of technology to improve outcomes and achieve course goals required
Extraordinary depth of digital product knowledge and computer operating systems to support customer and ensure successful product implementation
High level of motivation, self-direction, works well with minimal direction, quickly learn and apply new technologies
Leadership skills/experience, communicate and lead effectively
Travel is required (25% to 35% overnight dates throughout the year / daily travel throughout assigned district)
Bachelor's Degree required, advanced degree in education, educational technology preferred

Senior Implementation Manager Resume Examples & Samples

Coach and lead all implementation players in the district (implementation consultant, rep, DLC, DFC) to ensure proper implementation and usage execution across the district
Participate in development and improvement of overall training and implementation methodology, steeped in academic research and efficacy
Implementation and usage assessment and management across a district involves many moving parts and is complex. Managing and executing requires significant strategy, planning, and organization, along with product expertise
Ability to collaborate with sales team members at both a strategic and tactical level on digital implementation, leading and leveraging all resources
Five plus years of professional/consulting experience required. Instructional design and/or teaching/education experience preferred
High-level organization skills required. Project management experience preferred
Experience presenting, consulting and/or using educational technology products

Implementation Manager Resume Examples & Samples

Transaction Banking Experience,
Project Management, and
Client facing experience
Experience of ERP systems an advantage (e.g. SAP etc, French Speaker)
Project Management skills,

Projects Implementation Manager DTC Resume Examples & Samples

Collaborate with the WE DTC leadership management team to ensure the effective implementation of WE priorities
Cooperate cross functionally with Marketing, Merchandising, SCM, IT, Finance and Operations
Manage and drive the pilot and then implement the developed key initiatives (Run Genie, CRM, tablets, NPS) across the WE Market
Understand, consolidate and represent the business interests of the Market as an ‘ambassador’ towards the SSE team
Organize and facilitate the required meetings to inform and motivate the organization for the assigned key initiative(s)
Document the developed know-how related to the assigned key initiative(s) and make it easily available for the organization
Deliver training and related material to drive effective and efficient operations within the respective functions impacted by the solution
Drive an appropriate Change Management Strategy by developing the Master Plan for change and initiating Change Management in the market organization
Support the implementation of adidas Group policies and Retail WE standards
Check and review all existing policies and standards and provide necessary updates on a regular basis according to new systems and tools
Prepare new guidelines for respective markets/districts based on Market WE requests
Cooperate and support the Cluster Retail Directors and District Managers with presentations and the training of new policies
Strong analytical skills and an innovative thinker
Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
Solid project management skills from initiation to closure
Analytical mindset and an innovative thinker
Geographically mobile
University degree and/or commercial training in the area of Finance, Accounting, Economics, Marketing or Sales is preferred (or similar business experience)
2-4 years retail operations experience
Minimum 1 year project management experience

Conversion & Implementation Manager Resume Examples & Samples

Lead and manage specialists who are managing conversion and implementation projects of the Weiland Account Analysis System
Partner with Product and internal teams to develop efficient implementation procedures and processes
Manage selective implementation projects yourself, leading by example
Work directly with financial institutions and their vendors to troubleshoot issues and provide solutions
Ensure coordination with other internal Fiserv groups to meet/manage client expectations
Resolve issues expeditiously, identify root causes and recommend process improvements
Track and Monitor Key Metrics for management reporting
Lead and manage team including hiring, performance management and coaching as well as staff development
Collaborate with cross-functional peers on product and service delivery
Minimum of 3 years’ Banking Software experience
3 Years of experience managing projects
3 Years of experience managing people
Demonstrated ability to lead and implement strategic initiatives while effectively and quickly resolving problems
Strong leadership and staff development skills with excellent attention to detail
Very strong customer service, time management, communication, problem solving, project management and analysis skills
Must be able to work proficiently with Microsoft Office including MS Word, MS Excel, and MS PowerPoint
Previous experience with Commercial Account Analysis and Billing
30% Travel will be required
Education (Bachelor’s Degree)
Certifications (MS Office Certified)
Experience (3 Years Banking Experience)

Implementation Manager Resume Examples & Samples

5+ years of Technical Project Management, Account Management or other successful client facing experience
Past experience with multiple iterations of implementation of software; ERP packages
Solid client facing skills
Strong analytical skills, including understanding and troubleshooting software product configurations
SaaS background

Brand Implementation Manager Resume Examples & Samples

Working with our segment and service line marketers to ensure that the brand is expressed effectively and with the maximum impact not only in existing activity, but also to bring creative flair and brand experience to create new campaigns
Developing internal campaigns, working with our communications and engagement specialists to ensure the brand is brought to life for EY people
Supporting the development of internal learning tools and training techniques to ensure that the brand is fully understood and verbal and visual guidelines adhered to
Supporting the delivery of global campaigns and activity in the UK market, including advertising and social media
Supporting the Senior Brand Manager in ensuring compliance of both the verbal and visual identity of the brand across all materials
Strong influencing and networking skills at a senior level
Understanding of EY’s business

Pooling Implementation Manager Resume Examples & Samples

Oversees all work streams with a high degree of risk and impact
Provides comprehensive and extensive implementation management support to stakeholders to manage the establishment of the required operational model
Responsible for designing and overseeing the implementation plan for the implementation of Tax Transparent Funds
Developing the project management plan, identifying and scheduling project activities, managing meetings, as well as creating and maintaining other relevant project governance documents
Executes the work in the plan to accomplish the project objectives that are defined in the project scope statement
Responsible for monitoring and controlling the work by comparing actual performance with planned performance. Responsible for analysing variances, assessing any trends that can effect process improvements, evaluating possible alternatives, and to implement appropriate corrective action(s) as needed
Responsible for communication, leadership, and management to effectively exchange accurate and relevant information with stakeholders; and responsible for providing guidance and motivation to team members and project stakeholders and ensuring resources are achieving project objectives
Seasoned multi-disciplinary expert with extensive project management and business knowledge functional expertise
Focus of role is on execution of strategic client on boarding for Tax transparent funds
Experience of IOO/FA/Custody/TA/Tax processes, Or a subset of thereof
Experience of Clients Implementation and onboarding
Multi-disciplinary expert with authoritative Project Management knowledge
Authoritative knowledge in business specific industry and regulatory knowledge and fundamentals
Knowledge in developing standards or best practices
Skills in translating broad strategic intent into tactical plans and directions
Excellent organizational and analytical skills are required. Requires excellent leadership skills and communication skills (both written and oral)
Requires a college or university degree and/or relevant work experience, excellent organizational and leadership skills in project management that provides knowledge to the functional business
Demonstrates excellent experience in change initiatives, covering such areas as operations, IT and product development; with a track record of accomplishment in large, complex projects and change initiatives
Previous experience of fund launches in relation to tax transparent funds would be advantageous
Displays an appropriate sense of urgency with the ability to effectively prioritise workload under pressure

Implementation Manager Resume Examples & Samples

Ensure the team adheres to the following objectives for every implementation request
Management or Senior Project Management experience preferred
Strong presentation and negotiating skills
Demonstrated team building skills
Proven team leadership skills
Demonstrated ability to work in a team environment
Experience in managing and adapting to change
Comprehensive CB Treasury Product knowledge
Cash Management experience preferred
BA/BS degree required or 5 years relevant industry experience
Travel required: approximately 30%

Implementation Manager Resume Examples & Samples

An understanding of MLC retail and wholesale products
Completed tertiary qualifications in finance/investments, legal and/or business
FSRA General Awareness Training
Trade Practices Act Module 1 and Privacy Awareness Program
Strong verbal and written communication and lateral thinking skills
Knowledge of relevant disclosure legislation
Excellent time management skills and proven ability to multi-task
Project management and strong Analytical skills
Intermediate computer skills – MS Excel, MS Word and MS Powerpoint

Implementation Manager Resume Examples & Samples

Manage the implementation of the Cash Management deals in line with pre-agreed implementation timeframe, by interacting and coordinating the following internal and external relationships: correspondent/partner banks, TTS Sales, Product Managers, Operations, Coverage and other Citibank support teams
CitiDirect product implementation
Developing implementation plans: actions, resources required and milestones
Coordinating the negotiation of contracts with both internal (Legal, Product, Operations) and external counterparties
Tracking and communicating internally the status of the deals implementation
Manage all aspects of the entitlements process and account maintenance for CitiDirect Online Banking

Implementation Manager Resume Examples & Samples

Transitions Management, Project Management, Relationship Management or Operations plus project management
Strong knowledge of industry best practices or TIAA standard offer products and services and our competitors, consulting
Strong communication and presentation experience strongly desired
Ability to present at Finalist Presentations

Implementation Manager Resume Examples & Samples

Ability to manage in a controlled environment and rapidly build awareness of adherence/awareness of policy requirements
Ability to identify appropriate opportunities and gain necessary support to overcome obstacles and manage within a complex multinational environment
Strong Analytical and Project Management skills
Delivering high quality work, while pursuing multiple tasks at the same time
Ability to present information in a clear, creative and persuasive manner
Creativity / innovation & thinking beyond the box
Unquestionable ethics, personal integrity, an understanding of implications of decisions
Ability to meet tight dead-lines and to perform under pressure situations
Perfect verbal/written Turkish and English at all organizational levels Professional Stance: Portraying a positive attitude in the work environment
Commitment to excellence
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value

Implementation Manager Resume Examples & Samples

To assist and support Customer Project Manager in preparing the BTS/Transmission (TN) Implementation schedules as per the Project / Customer rollout plan. Both site by site basis as well as the whole project
To plan, track and implement all activities related to the BTS/Transmission (TN) implementation process
To lead Field Engineers, supervisors on conducting Radio site Inspection to ensure site readiness and Safety for Installation
To monitor and supervise the ASP/SP’s involved in the BTS/Transmission (TN) implementation, track progress and report accordingly to the Project Manager and with agreed methods/tools
To coordinate with BSC Integrators for RBS/Node B Integration activities
To Monitor BTS/Transmission (TN) implementation and first line maintenance work till hand over
To lead a team of FSO supervisors and ASP for implementation of radio and transmission sites
To obtain all completed red marked RSID, installed BoQ and other installation documents and ensure an accurate as-built being produced and handed over according the agreed process
To Hand over all repair tagged faulty units to appropriate internal channels. This prior to acceptance and hand-over to managed services/customer operation team
B.Sc. in Electrical/ Telecommunications/ Computer Science Engineering degree from any reputed University
Minimum 5 years of GSM network rollout and solid experience of Radio/Transmission (TN) deployment
Solid practical installation experience and full understanding of the RBS/Node-B/TX deployment process
Good knowledge of Project Management or PROPS-Pertinent Experience

Account Implementation Manager Resume Examples & Samples

Provide account management and support on an ongoing basis for all assigned accounts. This will include regular contact points with accounts to drive usage of contracted ST services; to provide information and training as needed; and to offer assistance in any area the school may need
Identify strategic activities to increase sales, usage and customer satisfaction, and to carry out those activities. Problem-solve and create new solutions to old problems. Negotiate pricing with assistance from management
Work toward having online tutoring prescribed in curriculum by working with account stakeholders, webinars, marketing materials, faculty and staff training and conferences
Assist new accounts with setup to ensure a timely start to their implementations. Train as required or determined by the contracted service agreements
Maintain New Opportunity and On-going account information in Salesforce; review this information regularly and keep current
Collaborate with other team members to continuously improve and introduce best practices that are scalable
Travel as necessary to support job requirements
Provide support in other areas as requested by management
Create client accounts within the Smarthinking system to include administrative accounts, student access customization, and packages to allow appropriate access to subjects and time limits
Work with Customer Service to resolve cases submitted through the website
4-year degree from an accredited institution in Journalism, English, Public Relations, Communications or related field is preferred, OR appropriate combination of education and significant experience
Teaching experience a plus. Bachelor's degree a minimum

Custody Implementation Manager Resume Examples & Samples

Manage Global Custody project implementations ranging in complexity from moderate to complex
Facilitation of contract negotiation, transmission establishment, profile setup, fund and/or account opening, customer training, custom development and product negotiation
Confer with clients on solution, offer beneficial alternatives, and act as trusted advisor
Develop and review project plan
Determine key objectives, milestones, time frame, funding limitations, procedures for accomplishing project, and allotment of available resources to various phases of project
Confer with project staff to outline project plan and to assign duties, responsibilities, and scope of authority
Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed standards
Manage multiple implementations simultaneously ranging from 1 to 10 separate deals (depending on size, scope and complexity)
Relating to Custody, support account opening, maintenance and closure requests based on instructions from the Relationship Manager or other authorized internal party
Track, follow up and support all requests through to completion, advising all involved parties when a request is complete
Comply with all audit, regulatory and compliance directives
Drive partnership with other functional areas
Facilitate the completion of customer surveys and post implementation reviews with business partners
Continuously seek to identify opportunities for efficiency and control improvements in the process, and implement such improvements whenever possible
Bachelors degree or equivalent experience
Minimum 5 years business experience in Financial Services
Minimum 3 years Global Custody project implementation experience
Demonstrated leadership and initiative with ability to take charge and accomplish tasks
Demonstrated securities product and industry knowledge
Ability to work under pressure and adapt to a changing work environment
Ability to communicate clearly and concisely with multiple audiences in mind
Ability to effectively manage multiple internal and external relationships and projects
Ability to organize people and assign tasks to achieve the highest productivity

Partner Implementation Manager Resume Examples & Samples

HTTP REST APIs (required)
SQL and Big data analytics such as Hadoop, Hive, BigQuery
OAuth authentication
Linux and shell
DNS, TCP, firewalls, database systems
Attribution tracking (i.e. UTM tags, Adjust)
Experience in writing software in one or more languages such as Java or Python is preferred

Implementation Manager for Treasury Services Resume Examples & Samples

Cash Management System Implementation
Provide guidance and training to use Cash Management System
Minimum 3 year Cash Management Implementation experience in Commercial Bank based in Japan is must

Fund Implementation Manager Resume Examples & Samples

Lead large cross-functional teams responsible for the planning and timely execution of all activities involved in launching new fund products. Role includes analysis of new product initiatives, identification of solutions that enhance overall capacity and innovation for UBS Asset Management (Americas), development of ad hoc research reports, memos and presentations required for project approval and completion
Manage the planning and execution of major initiatives impacting the Funds including Regulatory and business driven changes
Manage departmental project tracking reports, departmental metrics, internal firm product information systems, and review registration statements and other fund documents to ensure proper disclosures are included
Understand the inherent risks of funds including those related to its investment strategies and securities to which it invests; ensure the proper control environment is built in response to such risks
The role mandates that the individual be able to work cross functionally with all levels of management in areas including: Portfolio and Risk Management, Legal, Compliance, Operations, Product Development, Client Service, Institutional and Wholesale Marketing, Institutional and Wholesale Distribution teams, Investment Strategy Capability Managers, Finance & Control functions as well as internal and third party vendors that provide services to the Funds

Client Implementation Manager Resume Examples & Samples

Minimum of 5 years proven and progressive cash management product set-up and management experience or equivalent
Ability to interact with business customers at all levels
Excellent time management, planning and organization skills
Qualification to a University Degree and/or training courses

Implementation Manager Target Resume Examples & Samples

Extensiveexperience of managing large and complex project implementations with multiple systems involved, including vendor managed systems
Has a detailed understanding and experience of business and technology run book requirements
Planned and managed implementation dry runs
A background in operational Readiness
Ability to partner with vendors, customers, colleagues and develop positive working relationships to create an open positive working environment
Detail oriented, strong analytical skills, advanced judgment capability, strong problem solving, and ability to manage workflow
Remaining calm under pressure, having excellent negotiation and conflict management skills with sufficient gravitas and credibility to work with the other Project Manager's on the project to manage resources, dependencies etc
Knowledge of Asset Servicing Custody business
Knowledge of T2S

Junior Implementation Manager, Summer Student Resume Examples & Samples

Self-motivated and results-driven
Interpersonal skills and ability to work well in a team environment
Technical aptitude and knowledge
Proficient in the use of the Microsoft Office suite of programs
Problem solving and analytical thinking

Implementation Manager Resume Examples & Samples

Ensure team operates effectively by adhering to implementation methodology and policies
Manage client and partner expectations and understanding
Exhibit ownership of on-boarding experience and client satisfaction
Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and/or retaining superior talent
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
Foster a culture of teamwork with partners and within the Implementation team
Develop, scope and execute on internal initiatives as assigned
Work with partners in Operations and Product Management to streamline processes
Utilize management reports and metrics to ensure success in meeting the team’s objectives
Oversee employee team adherence to policy and procedures
Diligent awareness of business risk and ownership of issues when they arise (this is new)
Manage team capacity and proactively manage expenses
Some Travel required (20%) to visit clients and internal partners
Comprehensive knowledge of Treasury Services and/or Custom Card
BA/BS degree or 3-5 years of relevant experience
Minimum of 2 years of management experience
Experience in coaching or mentoring employees and proven ability to successfully manage conflict
Experience in risk awareness and skills to develop and ensure quality program set ups
Excellent verbal, written, interpersonal and organizational skills
Strategic thinker with the ability to manage conflict
Demonstrated team building skills and ability to work in a team environment
Experienced in managing conflict and adapting to change
Prior Management or Senior Project Management experience
Knowledge of the Risk and Control Self Assessment framework and testing
Ability to provide quantifiable management reporting

Client Experience Implementation Manager Resume Examples & Samples

Responsible & accountable for planning, implementing and execution of all organizational readiness strategies (internal and external communications, training, rollout, etc.) for CX initiatives across TRS, P&SS and IIS business areas as defined in the Retirement CX roadmap Partners with Marketing and Product to develop/update the marketing and communication strategy and positioning, and ensuring all materials are up-to-date including but not limited to RFP responses, demos, marketing materials, sales/client presentations, product offering guidelines, videos, as appropriate / needed
Ensures completion and approvals of internal procedures across impacted areas are obtained
Works with trainers and product owners to ensure the accuracy of the training materials. This includes doing a training needs analysis and reviewing created materials for accuracy and consistency
Assists in creating, editing, or reviewing both external marketing materials and internal communications for all impacted audiences related to the initiatives to ensure their accuracy, message consistency and alignment with strategic direction. Ensures all applicable materials are reviewed for product expertise and compliance
Ensures successful implementation plans create the right experience and outcomes both internally and externally
Responds to inquires related to our customer and client experiences
Monitoring and reporting success metrics
Providing management status updates related to organizational readiness and escalating issues and challenges as needed
Documentation, contribution towards and maintaining Connections Community
Minimum of 3-5 years experience of product or related roles in a retirement or financial services environment
Proven track record in producing strong results in end to end execution and rollout
Proven ability to make decisions and gain buy-in across multiple audiences and cross functional area of the business
Must demonstrate strong project management skills
Proven ability to communicate with and present to multiple levels of the organization
Excellent collaboration skills are required
Demonstrated intermediate level proficiency in Microsoft Word and Excel and advanced level of proficiency in Microsoft PowerPoint
Strong and attentive listening skills with the ability to analyze the situation and draw appropriate conclusions in order to understand the needs of both internal and external users
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Excellent organizational skills with the ability to successfully juggle multiple priorities
Experience in business analysis and understanding business requirements
Strong knowledge of Prudential business and administrative procedures preferred

Implementation Manager Resume Examples & Samples

Take end to end ownership for new trade service deals. Provide regular updates to both customers, and Citi management
Provide the customer with all necessary documentation information to meet Trade legal requirements
Co-ordinate closely with Customers/RMs/Product Management/Legal to get all legal documentation requirements completed for trade service product offering
Review documentation received from customer for completeness and to ensure provided/signed in an appropriate format according to the signature authority given by the customer. Arrange for lodgement and verification of signature(s) on documentation as required
Monitor documentation deferrals i.e. where a transaction has been issued without original underlying documents, to ensure that originals are received within the required timeframe
Liaise with customer/legal/trade advisory/correspondent banks/branches on review of guarantee texts and protective wordings where necessary
Arrange to have Corporate Deposit Deeds registered with the relevant authorities, where appropriate
Liaise with RMs/Product team to ensure that credit lines, customer pricing structure and KYC are in place
Work with the Operations / Entitlements teams to set up the customer on required systems (such as Citidirect/Corporate SWIFT/Bolero), and provide/arrange system training, where required
Provide/arrange customer system demos as necessary and presentations to prospective new clients as well as to RMs/Sales team as required
Validation and delivery of completed build requests to the build teams (CitiDirect, Corporate SWIFT, Bolero),pre implementation set ups on TRIMS and relevant systems
Provide a seamless hand-off to processing and customer service once the customer is successfully implemented
Liaise with the Issuance Team for issuance
Oversee Issuance team within CSIPL to provide guidance, ensure errors are kept to a minimum, and that transactions are processed in a timely manner
Assisting Sales and Product in reviewing existing clients set ups
Resolving or directing internal and external clients on system and transactional queries
Allocated customers from trade product are to be handled as one point contact that also includes customer having centralized facilities
Handle ad-hoc customer queries as necessary, when specialised experience is required
Monitor all pending deals/transactions to ensure that action is being taken and to monitor TAT of the trxns
Project Managing new product initiatives
Ensure ongoing review of procedures and implementation of process improvements
Workflow management and development of reporting capabilities to ensure clear visibility on deals and pipeline
Coaching and mentoring of new members to the Department
Previous experience of working in a customer facing role
Ability to quickly develop knowledge of new areas
Confidence, self motivation, enthusiasm and lots of initiative
Some knowledge of technology would be beneficial
Ability to monitor / track and follow up in a timely manner
Ability to handle product operational details
Ability to build productive working relationships with all internal touch points
Bachelor’s degree or equivalent is desirable but not required

TTS Implementation Manager Resume Examples & Samples

Propagate and demonstrate CitiDirect (Citi’s Electronic Banking Platform) through presentations in pre-sales engagements. Discuss capabilities and solutions available to integrate the client’s ERP with CitiDirect
In-depth knowledge of TTS products especially cash and trade
Familiarity with electronic banking concepts including basic technical components
Business Analysis - Ability to map customer requirement to product capabilities
Strong client communication and relationship skills
Excellent inter-personal skills to work effectively with clients and internal teams
Self Starter with a passion for driving results with persistent follow-ups

Change & Technology Implementation Manager Resume Examples & Samples

Understanding of enterprise technology that enables connectivity, communication, information sharing and collaboration
Utilizing data analysis and information processing techniques; and,
Understanding of user-centered design for technology solutions
Learning and consulting on technologies focused on: collaboration, social/information sharing, workflow, video, data/analytics, visualization, communication, business processes
Creating and delivering an exceptional user experience
Interpreting and synthesizing information to develop and present a compelling point of view to project leaders and business stakeholders
Developing messaging and communicating effectively to support the projects the team is engaged in
Collaborating with a team to deliver complex projects in a fast-paced and changing environment that includes different stakeholders
Building relationships with leadership and client service professionals at all levels to build trust and develop a productive working environment
Uncovering information to help identify drivers behind requests (for example, deep information interview skills)
Interpreting findings, identifying action items and making strong recommendations within the context of challenging situations
Taking initiative, being proactive and willing to question established routines and practices; and,
Promoting the exchange of information among project team members.*****THIS POSITION IS FLEXIBLE AND CAN BE BASED ANYWHERE IN THE US

Trade Implementation Manager Resume Examples & Samples

5+ years of project management experience in cash management for corporate or institutional clients
Ability to delegate to and effectively matrix manage task owners and resources
Experience managing complex, large projects
Extensive experience working closely with clients
Proficient in MS Office applications including Word, Excel, PowerPoint, and Project
Knowledge of Trade Finance product suite

Fibre Implementation Manager Resume Examples & Samples

Plan, lead and coordinate the fibre delivery teams to obtain the best delivery precision within the cost budget and agreed timescales
Control and scheduling of required tasks for internal Ericsson and sub-contractor teams to deliver customer orders and fibre implementations. To include civils, cabling, materials and logistics, local authority engagement, noticing, traffic management, permits and OH&S requirements
Effective operating procedures to be developed and managed with Ericsson subcontractors and internal teams to ensure the successful delivery of all customer orders. Ensure internal customer delivery targets and measurements are supported by back-to-back subcontractor commitments
Manage the change control process for customer orders, controlling the variations to design in the field between the subcontractors and Design & Build Team
Work closely with all areas of the business to address customer issues or service
Provide adequate and timely updates & reports to include measurements on delivery against planned dates, time reduction and quality compliance of test results. To include a daily work progress report and weekly project cost report
To ensure resources, capabilities and capacity to meet both existing and new business demand are in place
Support Ericsson internal and subcontractor teams to ensure understanding and adherence to Ericsson fibre services delivery processes and tools
Create and implement a low level time schedule based on milestones agreed in the Customer Contract
Maintain and assure the quality level according to the Customer Contract and Ericsson Standards
Deliver the project according to the Customer Contract as well as monitor and control implementation and the Deployment Process
Implement and ensure that local regulations relevant for the rollout of the project are followed
Have read and understood the Customer Contract and relevant standards to ensure that deliverables are according to the scope of the contract
Secure the right understanding of the Customer Contract to enable identification and need of Change Orders including report obstacles outside Ericsson control and if needed support the CPM in the negotiation regarding compensation
Continuously gather and update reports regarding Service Provider’s performance and quality (including capacity and competences), to be reported to (A)SP Management and Sourcing
Secure the quality and quantity of the performed work by Service Providers prior to the approval of the invoice specification
Strong experience in implementation management/delivery of fibre rollout (B2B, FTTx, HFC) projects including design, survey, wayleaves, permitting, civils, cabling and splicing to UK fixed and cable operators
Excellent knowledge of NRSWA and Traffic Management requirements for civils and cabling work in public highways
Good knowledge of CDM Regulations and up-to-date working knowledge of related legislation
Good knowledge of fibre design, survey and as-built requirements
Excellent communication and organisational skills and customer relationship management skills. Service oriented.Proven ability to work under pressure and to tight timescales
Ability to troubleshoot and make appropriate decisions based on knowledge of fibre installation and assurance
Logical thinker/problem solver who is self-motivated & confident
Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
Knowledge of Project Management techniques & methodologies – PROPS-C (Ericsson), Prince-II, etc., specifically scope management
Knowledge of Change Management Techniques
Excellent commercial skills – i.e. able to recognise opportunities for add-on sales & develop propositions
Profound understanding of customer challenges within fibre network domain
Demonstrates active listening skills with customers and internal teams
Shows personal accountability and result oriented behaviour at all times
Actively builds and maintains a wide contact network with customers, suppliers, competitors and Ericsson colleagues

Sales Ops & Implementation Manager Resume Examples & Samples

Supports all residential Xfinity Community sales channels through management and implementation of channel programs, projects, and tools
Work as the Sales Operations partner with HQ, Division, and Regional Xfinity Communities Sales leadership to ensure operational continuity within the channel
Act as PMO liaison for Xfinity Communities on projects and standardization initiatives with consideration to the unique needs and opportunities of the Communities sales channel and organization
Participate on the Order Entry Experience team as the Xfinity Communities liaison for all Communities Order Entry Standardization processes and policies
Work with regional partners to ensure proper execution of Order Entry processes and code creation for Xfinity Communities
Facilitate the optimization, implementation, and enhancements of Salesforce.com, SalesHub, Property Lab, Chatter, and other sales tools to support productivity and efficiency as they pertain to the Xfinity Communities, including CAR Tool

GIS Resilience & Implementation Manager Resume Examples & Samples

To provide governance and implementation support to ensure the Group Resilience policies and framework are implemented across GIS
Act as a first point of contact for any Resilience related matters that are likely to impact GIS globally
Provide guidance and support to GIS Resilience Champions in raising the awareness and understanding of Group Resilience, Crisis Management and Incident policies, standards and frameworks
Work with both internal and external stakeholders to influence and drive forward the Barclays resilience agenda
Own and Manage the GIS Resilience programme
Develop and deliver the GIS resilience strategy ensuring compliance with all relevant Group policies and standards
Engage with GIS Resilience Champions and Team Leads to identify Resilience related risk, develop mitigation plans and escalate the residual risk where required. Conduct risk assessments to highlight emerging risk and propose appropriate mitigation plans as they relate to the delivery of a sound Resilience strategy across
Support the implementation of a Group Resilience programme across all teams within GIS to identify the Business criticality, determine the appropriate recovery strategy, and test the effectiveness of agreed strategy to meet the business objectives
Conduct conformance reviews; develop and implement the GIS Resilience plan to ensure all the resilience KI’s are within the risk appetite
Produce and deliver relevant and reliable management information to all key stakeholders as it relates to the GIS resilience programme
Provide support to GIS teams responsible for conducting post incident reviews. Assist in the analysis of post incident MI and reports to identify and report on any applicable remedial actions that may be required, with a view to improving the maturity of the processes and thereby reduce the business impact due to crisis incidents
Work with the GIS Portfolio Management Team and all relevant Project AE to ensure that the appropriate resilience strategy is developed and tested before go live
Work with all CSOC teams to ensure that the Group resilience agenda is promoted and considered in the delivery of their approved team strategies
Partner in resiliency initiatives that span across the location
Knowledge of global emerging resilience and Safety standards and relevant regulations requirements
Understanding of the role and responsibilities of all teams that could form part of a Cyber Security Operations function within a global organisation
Knowledge of the organisational structure of the Group, names and roles of key executives
Knowledge of functions/ structures of other Barclays departments for researching information, resolving queries and to ensure that all necessary areas are advised of relevant information

Ftth Implementation Manager Resume Examples & Samples

Track and manage exchange growth and development
Able to deal with multiple implementation projects simultaneously
Interface and negotiate with municipalities, utilities, builders, building managers, and current and potential Bell customers

Implementation Manager Resume Examples & Samples

Prepare and implement a programme to enhance business awareness and skills required to develop and maintain effective information security management, quality management and business continuity systems
Lead on or provide advice and assistance with the development and implementation of processes, policies and procedures required for information security, quality management and business continuity systems as a result of reviews of current business practices
Identify best practice and recommend and promote practical and cost-effective actions for improving the effectiveness of business systems and processes
Work alongside management to deliver and implement pragmatic, commercial action plans and project plans. Monitor and support these actions through to implementation
Communicate effectively, both verbally and in writing with internal and external colleagues, customers and senior managers
Undertake the lead or support of specific projects as required by line management
Collate and prepare management information for management review, the Head of Audit and Quality, Director of BIR and other senior management as required
Perform supervisory responsibilities in accordance with good practice and the Pearson people manager policies
Work with internal stakeholders in the information security, data privacy and business continuity functions to understand and keep up to date with global policies in these areas, in order to ensure that Pearson UK processes and working practices are aligned
Liaise with external agencies, including ISO Certification bodies and regulators as required in connection with the role

AML / CDD Policy Implementation Manager Resume Examples & Samples

Identify and incorporate any developments with Anti-Money Laundering ("AML") Customer Due Diligence ("CDD") requirements for severals countries that the bank operates in
Provide timely, accurate, and actionable advice and counsel to all lines of business (Global Banking and Markets, inclusive of Corporate Banking) in APAC based on each country's local CDD requirements and the company's internal program requirements
Support the global CDD Policy implementation across the various banking functions, stakeholders and peers
Work closely with GFCC on the implementation of CDD Policy changes and assessment of impact
Provide analysis on the local 'in-country' specific requirements in relation to CDD policy and the assessment of impact of policy changes locally
Identify opportunities for improvement to strengthen CDD Compliance strategy and support of tactical & strategic enhancement efforts
Prepare reports for management covering CDD matters
Partner and support the internal training requirements to educate the internal lines of business on the impact of CDD Policy change
Liaise with internal audit, business management teams, GFCC, AML Operations and in country representative on CDD matters, as they arise

Wealth Division Development & Implementation Manager Resume Examples & Samples

Manage the development, analysis and maintenance of the sales behavior and results of the Division. Develop audit practices to ensure usage and integrity of the CRM system as the sales reporting and coaching tool for leadership. Ensure processes and systems are effective in helping leadership to identify performance trends in a timely and transparent manner
Work with various marketing-focused resources in developing and implementing Wealth Division segmentation strategies that focus on client retention, client development and client acquisition
Research, recommend, develop and implement strategies and initiatives to continually improve the client service model and profitability of all business lines. Work with third-party vendors and internal departments to introduce new client-focused products and initiatives that add shareholder value and meet the ever-changing needs of our clients
Serve as project manager and oversee other project managers for all relevant projects affecting the Wealth Division
Represent the Wealth Division, as needed, in merger and acquisition related activities
Provide leadership, coaching and professional development to the WD Analyst(s)
Bachelor’s degree in a business related field or equivalent education and related training
Ten years of experience in banking, retail credit, retail deposits, investment sales, Trust or financial planning with a minimum of five years of experience with the affluent segment
Seven years of leadership experience
Excellent verbal, written, and communication skills with strong interpersonal, sales, and relationship management skills
Thorough understanding of segment marketing and analysis principles
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel, frequently overnight
Master’s degree with a concentration in business, accounting, finance, banking, or marketing
Completion or enrollment in professional-level certification programs, such as Foundations for Financial Planning, Accredited Asset Management Specialist, Certified Financial Planner, Certified Trust and Financial Advisor or Certified Public Accountant
High level of analytical and quantitative skills
Exemplary interpersonal skills with an emphasis on persuasive and influencing abilities
Industry applicable licenses such as 24, 7, 63, 65 or 66, and Life, Accident, and Health

Implementation Manager Resume Examples & Samples

Responsible for managing the implementation of functional releases across multiple projects into a live production environment
Working with the Program Test Lead, IT teams, and Change and Business stakeholders to define and agree an implementation approach and manage entry and exit gates
Work with the technical delivery teams to agree implementation plans
Co-ordination and tracking of implementations on the day of release with regular checkpoints between all participants
Working with users to agree and manage Business Acceptance Testing on the day of Implementation (or during post Implementation)
Being the key communicator to senior stakeholders on implementation days
Responsible for Post Implementation Review workshops and defining recommendations for future releases
Working with the users during the warranty period to ensure that any production issues or change requests are resolved or added to the Book of Work
Ensure roles and responsibilities in BAU are defined and co-ordinate the transition of these R&Rs from Change into BAU
Ensure that users have the adequate training, procedures and escalation processes upon completion of the warranty period to ensure a smooth transition into BAU
Provide project status reporting of Implementations and manage Risk, Issues, Actions and Dependencies

Cib-implementation Manager Resume Examples & Samples

Fund Accounting operations knowledge. Should have an understanding of the different inputs and variables that impact the NAV calculation
Detailed Invest One Knowledge (Core Fund Accounting System)
Proven ability to work with challenging deadlines, manage daily workload and prioritise key events
Ability to interpret complex client instructions and translate them into accurate system inputs
Execution of implementation activities onto the Fund Accounting systems
Facilitation of any maintenance requests on existing static data setups
Own the Operational static data readiness status for Fund Accounting incremental and new business i.e. fund launches, share class launches
Build a stable relationship with the client and other CIB teams to ensure delivery for all indirect system setups
Feed into the creation of standard operating procedures and controls
Oversee and perform Business Requirement gathering and analysis, and resolution of issues
Define requirements and ensure the end to end business solution meets the business needs
Facilitate walkthroughs of business solution
Management of Client Reference Data golden source for the Fund Services globally
Operational SME for Client Reference Data instruction automation
Bachelor’s degree and Professional Business Analysis certification or equivalent work experience preferred

Software Implementation Manager Resume Examples & Samples

Interview prospective HBA candidates, hire, onboard, train, and develop new hire’s skills to bring out their maximum potential and use that to benefit the organization
Manage the Engineering Product Support (EPS) backlog. Manage the ATG Engineer and the Dev Engineer’s time prudently assigning EPS cases to them and following through their resolution. Be the liaison between the Customer Success Manager group and the Engineering/QA team managing communication between the teams while focusing on quick and accurate case resolution
Communicate up, down, and sideways to ensure smooth functioning and harmony among all areas within the Client Services organization and beyond
Support the overall Client Services organization by providing technical and business process guidance utilizing product specific and industry specific knowledge and expertise
Represent yourself as the subject matter expert during meetings with existing and prospective clients, and provide expert level input on interface architecture, and implementation methodology
Demonstrate expert level knowledge and hands-on experience in the Health IT industry including technical, business, and political arenas of it. Ability to be confident in an advisory role to provide guidance to associates reporting to you
Manage the HBA Acceptance testing group and orchestrate the bi-weekly acceptance testing activities. Coordinate Client Services/QA resources to define test cases, get the test rig upgraded to the new release version, engage the Acceptance testing HBA group to perform the test cases, and report Acceptance testing results back to internal stakeholders to make a “go/no-go” release decision
CCB Approver Responsibility - Analyze and think through thoroughly from technical, business, and political perspectives before approving production changes making sure every change is peer reviewed and the steps are well documented
Support the Product Support group, Project Management Office, CSM group, ATG, Puppet group, Dev Ops groups in during the inception, implementation, closeout, and post go-live phases
Initiate, enable, and empower HBAs to provide quarterly technical and industry specific trainings. Provide guidance, develop training content along with them, coordinate and orchestrate the trainings. Maintain the trainings confluence page and the recorded trainings repository. Maintain training slides and artifacts in shared location
BS Degree (Computer Science or other discipline) or 5 years equivalent experience to demonstrate ability to perform the role
5 years SW Implementation experience in a leadership role
Strong motivation, ability, and drive to manage a team of approximately 20 Implementation Engineers / and Healthcare Business Analysts (10 of them based offshore in Mumbai, India)
Strong exxperience leading deployment applications teams into Linux environments
Analyzing, planning, and deploying software products
Hands-on experience deploying applications into Linux environments
Strong written and oral communication skills are required along with solid change management and documentation skills
Knowledge of HL7 v.2 messaging, Fast Healthcare Interoperability Resources (FHIR), IHE profiles, clinical EMRs and/or hospital information system workflows, ACO quality measures and Claims data a plus, but not required. However, willingness to learn such Healthcare IT standards and domain workflows is required
Expert-level knowledge and hands-on experience in building and supporting HL7 v.2 and v.3 clinical interfaces adhering to industry standards within healthcare workflows involving demographics (ADTs), orders (ORMs), results (ORUs, MDMs), insurance, and billing. Knowledge and experience in FHIR technologies is a plus
Expert level knowledge and hands-on experience in building and supporting HL7 IHE clinical interfaces (web-services) adhering to industry standards within healthcare workflows involving XDS.b and XCA workflows (patient demographics, provide and register, and other)
Expert level knowledge and experience in Transcend Insights proprietary HIE product(s) and services. Knowledge and experience in PHM and analytics are a plus
Knowledge and experience with healthcare organizations, medical terminology and healthcare system business processes is desired
Knowledge of the Quality Assurance (QA) process is also a plus, but not required
Understanding of Oracle a plus
Ability to write scripts in JavaScript, Bash or python strongly desired

Implementation Manager Resume Examples & Samples

Provide archive implementation services to business technology teams across the Enterprise
Performs data archives using in house toolset (Centera based) & IBM OPTIM
Understand and advocate retention management policies of enterprise
Autonomous ability and high work ethic required to liaise with business applications teams
5 years+ experience required
Storage technologies – Immutable an advantage
Experience in data retention process & technology
Previous experience in Banking
Relational Database Systems experience SQL & Oracle
Middleware Experience – Play & TOMCAT
Relational Database Systems experience Sybase & DB2, Teradata, Neteeza
Symantec Data Insight & Enterprise vault
IBM OPTIM experience

100

Account Implementation Manager Resume Examples & Samples

Assist new accounts with setup to ensure a timely and flawless start to their implementation of the service. Train and promote as required or determined by the contracted service agreements
Create client accounts within the Smarthinking system to include administrative accounts, student access customization, and packages to allow appropriate access to subjects and time limits. Achieve deep expertise in the Smarthinking platform and applications of Smarthinking technology
Maintain new opportunity and ongoing account information in Salesforce; review this information regularly and keep current
Work with Customer Service to resolve issues submitted by customers through the website

101

Retail Brokerage Sales & Implementation Manager Resume Examples & Samples

7 years sales and service management experience within the financial services industry
Develops and delivers coaching workshops, training, and management reporting
Proven success in managing and developing a sales team
10 years sales and service management experience within the financial services industry
Makes recommendations for improved sales, service and retention
Develops and delivers coaching workshops, training, and management reporting. Demonstrated leadership and strategic planning skills
Experience in leading commissioned sales force efforts with a track record of obtaining results
Deep understanding of brokerage and consumer banking business models, key metrics, and performance drivers
Advanced analytic abilities and understanding of how to transform data into insights, insights into results
Power user of Excel and PowerPoint, familiarity with reporting systems
Experience in financial planning, solution selling, and relationship management
Experience leveraging CRM (SalesForce) models to drive client facing behaviors
Experience leading project teams and ability to work effectively in a team environment (including virtual)
Excellent problem solving and communication skills

102

Guarantees Implementation Manager Resume Examples & Samples

Extensive years’ Experience in Trade Operations
Detailed understanding of Guarantee Product
Minimum 1 year experience in an Implementation Manager role
Good understanding/ experience handling reimbursement agreement and client on-boarding documentations
Experience managing client portfolio
Ability to interact with external and internal customers in a confident manner
Extensive experience of working in a customer facing role
Very good inter-personal skills
Administration and coordination skills
Strong customer focus and communication skills
Good time management and prioritisation skills

103

Implementation Manager Resume Examples & Samples

Assist with project plans, project status reports, project dashboards, change requests, project schedules, and others as required
Participate in project meetings internal and external to Bell
Organize logistics, take meeting minutes and update action item register and follow up as required
Ensure integrity of the information within the database and other sources of information
Document, report and escalate 'variance to plan' to project manager
Perform sanity check on project database and other source of information

104

Client Implementation Manager Resume Examples & Samples

As PCM’s Client Integration proposition is a key cornerstone and competitive edge of HSBC, this role is instrumental in driving a strong proposition for the Client Integration discipline. The jobholder formulates and executes strategies, initiatives and projects with a view to ensuring the delivery of high quality implementation to clients
The jobholder has the authority to define and institute an implementation process that is best in breed compared with the competition. Jobholder has the responsibility to ensure Client Integration processes are efficient and effective on an ongoing basis
Client demand is increasingly focused on the provision of a broad range of integrated cash management solutions encompassing disbursements, collections and liquidity management, all delivered through a suite of interoperable delivery channels which can be seamlessly integrated to their own back office systems. This requires the provision of high quality and consistent solution that is flexible and modular. The dynamic market conditions and increased sophistication of the diverse customer base means that solutions are tailored and precedents are limited
Whilst the jobholder proactively contributes to the development of regional Client Management strategy, the job holder operates largely autonomously with loosely defined boundaries to build an “Undisputed Client Integration” team and is required to take a very proactive and forward thinking perspective in identifying ways to strengthen the function and business

105

Implementation Manager Resume Examples & Samples

Basic knowledge of treasury management products and services
1+ years banking experience
Bachelor’s degree preferable
Solid reasoning and analytical skills
Effective client management and internal/external relationship building skills
Ability to adapt quickly to changing situations and priorities

106

Implementation Manager Resume Examples & Samples

Coordinate and manage launch and change events with all impacted stakeholders
Help our sales teams manage client expectations by clearly spelling out what’s required to launch a new portfolio or effect a desired change
Provide critical control functions such as requesting/receiving sign-offs from key stakeholders in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
Build strong relationships across the organization by listening carefully to our internal stakeholders and working hard to deliver for the firm
Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
Contribute to metrics that help our managers and stakeholders understand the value we deliver
5 + years industry and professional experience
Confidence to form and deliver a clear opinion with explanation and documentation your rationale
Ability to operate effectively to tight deadlines
Comfortable working under pressure
Desire to constantly be learning

107

Cib-implementation Manager Resume Examples & Samples

Provide the client with support/information regarding interest claims and billing enquiries
Act as escalation point for large money movements and escalated transactional enquiries
Liaise with Relationship, Product and Operations Managers regarding service issues
Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities
Identify opportunities for product development and enhancement, and process improvements
Eliminate exceptional and manual processes
Manage one-off projects as they pertain to specific client issues and products
Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates
Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct
Manage risk through close attention to client overdrafts, unpaid bills etc and, escalate risk related issues to appropriate parties as required
Record client interactions in CSX (e.g. calls, issues, proactive communications etc)
Participate in risk reviews to ensure the procedures outline all activities that are associated to a request are properly documented
Participate in and support TS initiatives
A full working knowledge of NYDDA, MCAS, FTS, PRPC & TLM would be an advantage
Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
Proven client service skills
An understanding of Treasury Services products, processes and risk policies would be advantageous
Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
Demonstrates the ability to manage multiple tasks and prioritize with minimal supervision
Keen on identifying risks and proactively suggest controls
Act with a high sense of urgency and integrity
Demonstrates cultural sensitivity and awareness
Work effectively with a team and self sufficient
Ability to develop and mobilize internal networks and resources
Good excel and PC skills are required and knowledge of Access would be advantageous
At least a Meets rating for MY 2015 and YE 2015
No active corrective action (Written Warning up)
At least 1 year in the current role

108

Implementation Manager Accuity Evanston Resume Examples & Samples

Take direction from PSG Associate Director
Travel to client sites to install Accuity solutions, provide support as needed
Work with customers and Accuity’s PSG team in creating solution proposals and project plans
Work in a fast-paced dynamic environment
Occasionally, work on software development components for Accuity’s integrated solutions
Create documentation for the solutions provided as needed
Communicate with functional area managers, project sponsors, and/or consultants regarding status of specific projects
Travel varies depending onsite support and development for customers and can be relatively high at times. However, it is customer driven
Travel may include international locations in Europe, Middle East and Asia
Communicate effectively, tactfully, and appropriately with clients, and all levels of Accuity professional staff
Maintain a professional demeanor at all times
Excellent writing skills and superior oral delivery
Strong software development skills and ability to work with minimal guidance and complete tasks in a fast-paced environment
3 – 5 years experience in Java, Object Oriented Technology, C/C++ or .NET/C# a plus
3 – 5 years experience in full-cycle software development including design decisions and product ownership required
Knowledge of Operating Systems including Linux/UNIX required, scripting skills preferred (batch, shell)
1 – 3 years of exposure to relational database systems, scripting and administration preferred
Has demonstrated understanding of Services Oriented Architectures and how it relates to business requirements
Excellent engineering discipline, data modeling and analytical skills
Experience in enterprise standard application frameworks such as Spring Framework and JMS a valuable plus
Knowledge of networking, web servers, application servers and enterprise systems is preferred
Demonstrated troubleshooting and support skills for any range of software products highly desired
1 - 3 years’ experience working within the financial services sector desired

109

Implementation Manager Data Spine Resume Examples & Samples

Operational efficiencies – eliminating redundant capture, storage, structuring, enhancement, analysis and clean-up of data; optimizing data quality and consistency at the point of data capture/entry; and increasing effective and simplified use of centrally available data sources
Data governance – implementing an operational framework driving the implementation and adoption of the data spine (i.e. entity graph) across divisions, an agreed upon governance model with clear business ownership for the relevant entities and a set of data principles which are embedded in day-to-day business operations
Reaching out to (potential) DS stakeholders and users across the Research organization to make an inventory of opportunities and use cases
Work with the DS team to analyze the use cases and suggest high level solution architectures and workflow changes that meet the needs of the use case owners
Creating end-to-end implementation plans that are agreed upon by all stakeholders
Together with the use case owners, clarifying the impact of the changes on the organization, e.g. responsibilities, activities, resources, skills
Managing end-to-end implementations in close alignment with the broader DS roadmap
Running any experiments required to validate specific implementation aspects
Educated to university degree level or equivalent
Minimum of 5 years’ experience working on change management programs in a similar role in a large corporate environment
Experience with end-to-end implementation trajectories in a large multi-project/program organization and ability to grasp the realities and complexities of a matrix business organization
Knowledge of information technology development and complex database systems
Good awareness of data management processes and strong analytical skills and ability for conceptual & strategic thinking
Knowledge of and experience with Agile development methodology
Sound understanding of and practical experience with process and data modeling techniques
Excellent interpersonal skills and strong communication skills, both verbal and written, and the presence to interact with and present to senior management stakeholders with an ability to build effective working relationships
Customer focused, understanding the needs of customers and the importance of providing solutions to satisfy short and long-term objectives
Experience in writing progress reports and plans to inform a range of audiences (up to senior management level) and enable decision making
Several local and global networking communities to share best practices and knowledge

110

Process Implementation Manager Resume Examples & Samples

Handle several process improvement/development projects at any given time
Gather business requirements as necessary to design and implement new processes
Recommend modifications/improvements to existing processes/tools
Work with corporate training specialist, where necessary, to create training materials for
Evaluate deliverables produced by project teams for accuracy and provide comprehensive feedback
Act as the subject matter expert for the client’s PMO
Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint)
Working knowledge of the account’s policies, procedures and organizational structure
Assist with the identification of risks and issues related to project delivery
Interact directly with customers at the management levels
Interact internally with Project Managers, Quality Assurance and Infrastructure teams
Facilitate CMMI appraisal activities
Evaluate, update and create necessary artifacts in order to remain CMMI compliant
Support the PMO direct in implementing account-wide new process and procedure initiatives
Develop motivational programs for Project Management, Service Delivery, Quality Assurance and Infrastructure teams
Assess current budgets and assist in future projections
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities
Bachelor’s Degree or Higher
PMP Certifications
CMMI certification of some type (there several different kinds)
Designed and documented processes used company/account wide
Developed processes specifically for software projects/programs
Trained staff/team members on new processes/tools
Implemented software processes associated to all phases of the software development life cycle (SDLC)
Experience explaining how processes they have helped develop benefitted the organization
Must have Customer/Vendor Client facing experience
Must be well versed in MS Products, especially Project Server and SharePoint
Experience working in an environment which has used the Agile methodology
Candidate has been part of a CMMI appraisal
Experience working in an environment which is CMMI compliant
Working with tools such as Clarity, Rational, Remedy (or equivalents)

111

Aleks Implementation Manager Resume Examples & Samples

Implement strategies to win, maintain, and grow business through efforts to establish and improve implementation fidelity. Work closely with Implementation & Professional Development management to develop internal and external training and professional development tools that improve implementations and usage
Develop and maintain strong knowledge of ALEKS products, in order to serve as a company liaison with customers, sales/consultants, and prospective customers
Work with implementations of all sizes to ensure successful planning and launches that are designed and executed with best practices in mind. Manage implementation scenarios to optimize business and growth opportunities
Troubleshoot and resolve technical support issues including product, hardware, and network issues with ALEKS; actively contribute to its continuous improvement by providing ideas to Product Development based on customer feedback
Perform daily webinars to existing/potential customers and conduct on-site customer training as required
Support EMEA customer experience best-practice initiatives, helping lead process standardization pilots and identifying local opportunities for improving business processes and effectiveness
Assist in capturing, consolidating and sharing feedback to International teams (Product, Marketing, Engineering, etc.)
Monitor digital adoption and penetration to increase product engagement and retention and share dashboards with relevant teams
Participate in training of MHSE sales and consulting personnel
Develop and disseminate ALEKS training and professional development materials as directed by management. This includes eLearning modules, videos, webinar presentations, Quick Start guides, other documentation, and customer training curricula materials
Write copy for and/or update various components of website, including training centre and tutorials
Perform other assignments or duties as required

112

Global Securities Services Client Solutions Implementation Manager Resume Examples & Samples

Working alongside Client Solutions Structurers, to drive product development, and platform enhancement in line with business priorities and client demand
Driving the strategic roadmap for the delivery of platform enhancement
Procuring internal approvals for new transactions, e.g. managing the new product approval process
Engaging with key stakeholders and infrastructure functions (Finance, Tax, Operations, Compliance etc), assessing the product implications on Deutsche Bank and identifying potential risks and mitigations
Developing the operational capability for new products and managing issues relating to systems/bookings, to ensure the smooth implementation and delivery of products to clients
Acting as a center point of competence in respect to technical and platform aspects of the Client Solutions product offering
A broad range of skill-sets in order to provide best in class solution execution
An appreciation of the operational aspects of booking and implementing transactions
The ability to handle multiple demands simultaneously
The ability to work in virtual teams and in matrix structures
A strong willingness to learn and take on new challenges
Ability to form risk/reward recommendations on complex topics
A strategic thinker with the ability to understand broad business issues, their strategic implications and to make sound business recommendations
Able to communicate effectively at all levels
Able to quickly establish relationships with key business leaders
Professionally fluent in English (written and speaking)
A self-starter with strong organisational skills and the ability to prioritise your workload
Resilient under pressure
A strong team player and able to take ownership and deliver independently
Highly motivated and self sufficient

113

Rohq-fro-dra Implementation, Manager Resume Examples & Samples

Primary contact for APAC and EMEA regions for all implementation activities related to both source acquisition and system related changes
Provide updates/metrics related to reconciliation rate and $ impact for all issues noted impacting reconciliation for daily tracking and reporting of testing activities
Provide updates/metrics related to status of new functionalities impacting reconciliations and adjustments
Raise and track open items (via INC, defect, CR or IMR) identified during testing until resolution and/or handover to production
Liaise with Business/Region, Sources, GFDS, GFTS to resolve identified showstopper or critical issues before migration to production
Participate on all the calls related to implementation activities to provide update on current parallel activities
Liaise with Maintenance to provide all information needed to setup new reconciliation groups (RG PP-GL composition, SRK, FDL inclusion lists, GL exclusion lists)
Liaise with production team regarding new deployments in production environment
Participate in calls with various work streams to review and ensure alignment of testing dates to meet targeted timelines
Bachelor Degree in MIS, Accounting or Finance, or equivalent experience
Minimum of 3 years’ experience with system operations and bank's product
Ability to interact with all levels of management and customers professionally
Excellent analytical skills and a strong financial background Advanced in MS Suite of application
Ability to analyze issues and/or situations, ensuring that the overall process is not adversely impacted

114

Client Implementation Manager Resume Examples & Samples

GTRF is a key strategic business for the HSBC Group CMB and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as “the trade bank” and its global leadership is unquestionable. GTRF is recognized as a leading trade provider both globally and regionally. Through capitalizing on the Group’s international network and on the regional expertise, GTRF Canada not only consistently holds an important status internally as a reliable and relevant income generator as well externally receiving formal market recognition
Due to the increased number of requests for GTRF product trainings across in-country there is an urgent need to standardize customer trainings through various classroom sessions as well as one off webex sessions. Therefore, Trade Academy is a new sub function within Business Development and is a new initiative with an alternative for increasing business as it provides the basis to provide customer service, satisfaction as well as serves as an opportunity to understand customers Trade needs
Extensive knowledge of global trade finance, services, products and techniques
Extensive knowledge of Project Management methodologies
Detailed knowledge of GTRF back and front office area
Detailed knowledge if Credit & Risk including techniques to mitigate risk
Trade related industry qualifications
Project Management qualifications
Five years’ experience in Global Trade and Receivable Finances
Training and development experience within a financial services environment, or equivalent. Management experience preferred
Strong interpersonal, communications, leadership, negotiation, analytical, presentation and decision making skills
Good organisational skills with an ability to effectively prioritise
Strong commercial orientation combined with a customer driven approach
High level of commercial knowledge
Ability to interact with senior executives

115

Senior Implementation Manager Resume Examples & Samples

Bachelor's degree or equivalent experience. Requires a minimum of 8+ years' experience in a customer support role in financial services, payment card, software, or information services
Ability to comprehend and translate complex technical issues and apply to business solutions
Demonstrated success in customer relationship management
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
Excellent verbal, written, presentation and interpersonal skills are required

116

Programme Implementation Manager Resume Examples & Samples

Support editorial, marketing and production teams to adopt new workflows and processes associated with launching journals on the new platform(s)
Ensure clear roles, responsibilities and expectations are set for team members and stakeholders involved in transition or launch projects
Create and maintain required documentation to manage journal launches smoothly, work closely with the publishing services team to move these titles into BAU
Coordinate training requirements
Define, create and manage the launch and transition schedule of new titles
Ad-hoc project management and implementation support for key workflow initiatives across ORG (with PPG, PWG)
Help to set up, run and contribute to an overall project status tracker for all ORG Business Ops Product & Programme Management activities

117

Global Securities Services Client Solutions Implementation Manager Resume Examples & Samples

Working alongside Client Solutions Structurers, to drive product development and platform enhancement in line with business priorities and client demand
Developing the operational capability for new products, and managing issues relating to systems/bookings to ensure the smooth implementation and delivery of products to clients
Acting as a centre point of competence, in respect to the technical and platform aspects of the Client Solutions product offering
The ability to form risk/reward recommendations on complex topics

118

Onboarding Implementation Manager, VP Resume Examples & Samples

Support for ICB and SPM to identify complexities in the operating model of new portfolios and manage the design and implementation of solutions
Act as contact point for Trust Banks as part of the execution responsibilities noted above; producing Standing Instruction, gathering information such as emerging market restriction from Trust Banks, deliver any requirements/questions in relation to Trust banks related to product or client portfolio launches
Securities & Investment fund knowledge and experience are strongly required
Product development working knowledge and or experience preferable
Has a high level of self-motivation, with strong integrity & ethics. Has the ability to be flexible and to adapt to changing circumstances as the business and group grows
Capable of working independently, as well as an effective team player

119

CPM Implementation Manager Resume Examples & Samples

Establish yourself as a trusted advisor to clients, while managing their expectations
Lead all client delivery activities within assigned accounts
Lead discovery session that include requirements gathering and desired workflows with clients to understand and document their business needs (i.e. budget forecasting, financial reporting, consolidation)
Develop and present design documents based on their requirement to clients and manage the design of their CPM implementation
Manage project scope, tasks, deadlines, budgets and lead project teams through CPM implementations
BS/BA in Accounting or Finance
5 + years of experience in the following financial applications/services: Prophix, Adaptive Insights, Host Analytics or other CPM Applications such as Hyperion or Cognos
5+ years of experience with budgeting, forecasting and financial reporting
Strong conceptual, analytic and problem solving skills
Strong project and time management skills
Ability to work under pressure, meet deadlines and work on multiple projects simultaneously

120

Projects & Implementation Manager Resume Examples & Samples

Manage the implementation of new open research products and services, including major new journal launches, from project approval to delivery, working closely with the policy, product and/or publishing teams responsible for the development of these services
Manage the roll-out of workflows, website updates, and documentation to support open research initiatives
As appropriate, develop project documentation (e.g. project plans and schedules); track progress and ensure projects are delivered on time; be the central source of information for projects; regularly communicate objectives, schedules and deadlines to project team members and stakeholders
When required, adapt and condense project management procedures and processes for rapid-response, fast-turnaround projects
Support assessment of success of open research initiatives through collection and processing of data and analytics
Provide business and publishing insight when developing and managing projects and implementations

121

Implementation Manager Resume Examples & Samples

2 years minimum experience in Account or Project Management in a web agency or localization environment
Proven experience managing multi-faceted projects from inception to launch
Fluency in English a must along with excellent verbal communications skills
Must possess a sense of urgency and the ability to work under pressure
Demonstrate a high degree of attention to detail and ownership
Foreign language and localization experience a definite plus

122

System Implementation Manager Resume Examples & Samples

Perform assessment of the controls specific needs of client programs/projects – in regards to system/tools, policies and procedures, and reporting
Develop recommendations for improvements – in regards to system/tools, policies and procedures, and reporting
Prepare a cost/benefit analysis in respect to the proposed recommendations for improvement
Develop a detailed work plan and lead the implementation of the actions defined in the recommendations for improvement
Assist in the development of uniform coding structures including the Work Breakdown Structure (WBS), Cost Breakdown Structure (CBS), and Organizational Breakdown Structure (OBS)
Coordinate review of the project controls approach with Client staff (e.g. Chief Financial Officer, Contracting Officer, Project Management) and other stakeholders
Establish in coordination with Client staff and other stakeholders reporting formats, business process workflows, and document management strategies
Assist the project management staff in the configuration and setup of the project budget and the project schedule in the Project Management System
Assist the project management staff with the configuration of the Project Management System in support of the day-to-day management of project scope, budget, and schedule
Establish program and project-level reports on the project key performance metrics
Establish and maintain appropriate internal control safeguards to ensure consistent reporting of accurate information
Must understand construction industry specific business processes
Experience in conceptualizing and implementing project management system solutions for construction programs/projects
Ability to produce quality work product within tight timeframes and simultaneously manage several assignments
Ability to participate in and facilitate group meetings
Excellent professional written and verbal communication and interpersonal skills
Ability to train various project participants on the use of systems/tools
3 years of experience related to project management system implementation related to construction programs/projects
BS/BA Degree in Civil Engineering, Construction Management, Information Technology or MBA Degree
Specialized skills and proficiency with project/program controls software and web-based program management systems
Skills in customizing software applications, reporting and analytics
Basic experience in database programming

123

Senior Implementation Manager Resume Examples & Samples

Manages internal and external expectations on all aspects of project
Will be expected to lead multiple projects across multiple clients at any given time
Upon project or change completion, Engagement Manager is accountable for documentation and transition strategy for effective client management
Identifies business development and “add-on” sales opportunities as they relate to a specific project and relays to Client Success Manager
Signs off on all deliverables prepared by engagement team before passing to client and ensures quality standards have been met
5+ years in Project Management, preferably FinTech
Ability to lead cross functional teams. ability to effectively prioritize work and resources across multiple projects and support initiatives
Effective communication and relationship building skills
PMP or Six Sigma certification is a plus
A programming background is not required, but the aptitude and desire to learn our software and new technologies is important
Active interest in understanding the financial markets and the investment process will be important

124

Implementation Manager Resume Examples & Samples

Manage large enterprise solution implementation projects
Create and maintain Project Plan/schedule
Primary Communication point between customer project manager and CCS project team
Maintain Weekly Action Items, Status Reports and Escalate as needed
Maintain Issues and Risks
Conduct Configuration Workshops
Create deliverable documents
Manage project scope, requirements and testing
Languages required - French Speaker Essential
Experience with software implementations and technical concepts
Experience initiating, planning, executing and monitoring/controlling all phases of software implementation projects, including familiarity with relevant project management methodology(s)
Skilled in management of: Scope, quality, cost, scheduling, risk, tasks/WBS, communication, process mapping, stakeholders, COTS integration and project-level HRM
Excellent communication skills with customer and project team
Should have strong knowledge of Project Management tools/techniques
Extensive experience in the software consulting industry
Proven Project Management experience in managing medium to large consulting projects (ranging from half a million and above) involving a global delivery model. This must include working in an environment involving strong client interaction
Hands-on experience financial systems implementations, collections and recoveries a plus
Strong experience in setting up Quality Management Processes and business analysis

125

Implementation Manager Resume Examples & Samples

Your strong organizational and project management skills and the ability to work well with various company groups
You have excellent problem solving and client management abilities
Your strong written and oral communication skills and attention to detail
Your flexibility to travel (approx 25%.) based on business need

126

Partner Implementation Manager Resume Examples & Samples

3+ years project management or related experience
MS office, strong excel skills
Strong self-starter and self-motivator
Ability to work well with and lead cross functional teams
Ability to handle and work with ambiguous instructions

127

UX Implementation Manager Resume Examples & Samples

At least 5 years’ experience in enterprise design, concept/vision creation, composition, colour theory, typography and usability
Strong portfolio showcasing case studies, personas, user journeys and digital platform products (e.g., mobile, app, widget, desktop)
Good understanding of leading practices in UX and interaction design, and web and mobile standards and trends
Expert knowledge of design tools (e.g., Axure, InVision, Illustrator, Photoshop, Sketch)
Strong grasp of marketing, brand and content strategy
Sound knowledge of HTML, CSS, JavaScript, web standards, app standards, cross-browser development, responsive design, benchmarking and digital analytics
Experience in user journey maps, user flows, wireframes, and conceptual and information architecture diagrams

128

Implementation Manager Resume Examples & Samples

Three to five years of experience in implementations or project management
Prior implementation experience: Payments, Healthcare, Gateway
Prior payments industry experience: Credit, Debit, Gift, ECS, Terminals, VARs
Project administration skills
Meeting management skills
Strong skills in MS Excel and Word
Ability to identify and resolve client issues
Ability and desire to train and mentor team members

129

Treasury Management Services & Implementation Manager Resume Examples & Samples

Manage Treasury Management Implementation to provide excellent customer experience
Manage the activities within the Treasury Management Servicing group to ensure quality delivery of products to the Bank's customers including call volume measurement, tracking and reporting, utilizing tracking and performance metrics to ensure quality, and meeting or exceeding established Service Levels
Develop and implement strategies to improve and re-engineer processes to increase cost efficiencies and improve delivery times to market and improve SLA's
Coach, counsel and develop managers and supervisory staff, i.e. hiring and training staff, prepare and conduct performance appraisals, and preparation and implementation of new and updated policies and procedures
Ensure entire operation is compliant to all bank policies and regulations and that staff efforts are integrated and aligned with TBOA market objectives, product development and management, and customer service activities and objectives
Ensure that staff is knowledgeable about current treasury management strategies, treasury management product features and benefits, and technical developments
Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures
10 years of experience in related position required
Strong Project skills are essential and the ability to multitask in order to support multiple projects
PC knowledge of various software programs, including MS Outlook, Word, Access, Excel, and PowerPoint
Requires outstanding communication skills; ability to deliver presentations to all levels of bank management as well as represent the Bank in internal and external speaking engagements

130

Release / Implementation Manager Resume Examples & Samples

Implementation of Configuration policy, procedures & standards for the Deployment of the OneSumX Platform to Production
Work with the Development lead to define Coding standards for both ANZ Developers and WKFS Vendor standards
Ensure that all Developers are trained on the Development and Build standards for the Programme
Train and coach staff regarding Configuration Management process, procedures and ensures that any changes to the Configuration Management methods and processes are properly approved and communicated to staff before being implemented
Control changes introduced to the software through reliable version selection and version control
Manage/create automated deployment of configuration scripts into each Environment
Documents the procedures for managing Configuration states in each Environment
Manages a known and consistent configuration state through each stage of Testing through to Production
Ensures that the Production version of Code that has been Tested is the same version of code that is deployed into Production
Strong ability to communicate and interact with stakeholders, strong team player and good attitude towards work
Desirable - experience in .Net framework, IIS 7.0, SQL Server 2008/2012
Strong Knowledge and experience of professional design & coding practices to facilitate the development, delivery and integration of projects
Desirable – experience with SSIS, SSRS, SSAS

131

Digital Tagging Implementation Manager Resume Examples & Samples

Manage and lead a small team of tagging experts, providing analysts with support and guidance to identify tagging needs, developing tagging strategies, deploying tags and performing testing. Coach, support and guide the team on technical and business aspects of tagging
Develop and manage processes to plan and deploy tags and perform UAT
Establish and refine standardised processes to collect requirements, develop tagging specifications, build reports and perform UAT for various types of tags
Supports the identification of BAU issues, managing and implementing change to support continuous improvement of our platforms
Stay abreast of advances in related technologies. Evaluate new products and techniques, recommending approaches for successful implementation
Be an effective team member of the Digital Data & Insight leadership team contributing to the development and delivery of the Digital Data capability and business Intelligence strategy
Excellent understanding of tag management principles and design techniques
Experience of working with any tag management system (e.g. Tealium) and web analytics tools (e.g., WebTrends, Google Analytics, Adobe Analytics etc)
Experience of leading a small team of technical experts
Strong planning, organizational and process management skills
Ability to develop a thorough understanding of various online metrics. Strong analytical and creative problem solving skills
Ability to work with business users to understand their needs and translate into technical requirements
Thorough understanding development lifecycles including SDLC and Agile methodologies
Excellent stakeholder management and communication skills
Retail products financial services experience

132

SAP Fico Implementation Manager Resume Examples & Samples

Manage the FICO and Services Specialists and Analysts – assign tasks and monitor progress against the plan. Coach and mentor as required
Plan tasks and assignments within SAP deployment and enhancement projects. Plan the project assignments for the members of the FICO Team
Meet with decision makers, systems owners, BPOs and end users to define, document, and communicate business, financial, and operations requirements. Identify systems goals and solutions to systems issues
An expert in FICO processes and have knowledge of their configuration in SAP
Previous hands-on ERP configuration experience in the Finance and Controlling (FICO) area of SAP
Effectively use workflow and process diagrams when explaining company-standard FICO processes and when capturing business requirements
Work with the Global SAP COE and other PRO COE Teams to ensure proposed solutions are lined up with the Global Solution
Assist in scope changes against baseline requirements through application of change control processes and tools
At least 8 years ERP experience including process design and configuration
Manager or Team Lead experience
College Graduate or equivalent experience

133

Business Process Implementation Manager Resume Examples & Samples

Conduct and manage the outcome of various studies and projects, as either lead implementation manager/analyst or as oversight of other analysts
Develop and use expert knowledge of assigned business units to influence decision-making, and support short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models. Activities will include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
Develop and implement effective/strategic business solutions through research and analysis of data and business processes
Provide analysis, assessment, and tracking of systems or business requirements for assigned business units focusing on business goals
Execute the investigation, planning, communication and implementation of solutions for complex business problems primarily through the application of technology and/or project management methodologies
Ensure a disciplined approach and methodologies are applied to optimize cost, schedule, service and quality
Create and manage project-oriented teams in order to successfully implement changes
Key responsibilities can be grouped into three categories: Project Management, Business Analysis, and Leadership
Demonstrates tactical and strategic critical thinking; including strong conceptual and analytical skills
Exemplary communication and presentation skills to all audience levels

134

Implementation Manager Resume Examples & Samples

5+ years of experience as a Project Manager
5+ years’ experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions with sometimes conflicting and / or inaccurate data
2+ years of formal requirements gathering / analysis experience

135

Agresso Implementation Manager Resume Examples & Samples

Represent the Global Travel Back Office (TBO) team in the region
Provide consulting services around regional TBO solutions
Manage pre-implementation discovery activities
Implement Regional Travel back office solutions
Assist in the analysis and documentation of as-is capabilities about business processes, people, technology, etc
Assist in the development and testing of new business processes, capabilities and, as appropriate, supporting technologies
Conduct/Assist with application training
Provide support during user acceptance testing/go live
Support the regional travel back office solutions
Troubleshoot and resolve post Go Live support issues
Provide 3rd level support for the region
Work independently in the absence of supervision
Deliver a high level of commitment to client success and provide timely and quality services that meet or exceed expectations
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Strong knowledge of one or multiple travel back office systems (CentralCommand with Agresso Business World, AGM, PowerSuite)
Knowledge of accounting and agency reporting procedures. (CentralCommand with Agresso Business World, AGM, PowerSuite preferred)
Follow through on goals, plans and projects
Demonstrates personal and organizational integrity
Develops teamwork and collaboration
Solid communication skills
Independent learner capable of being self-taught

136

Implementation Manager Client Technology Resume Examples & Samples

Gathering design and configuration requirements for the personalization of customer facing, online systems
Conducting full-day onsite design meetings with customer travel management, Web administrative and design resources, and technical resources
Provide ongoing consultation and customer support for new and existing customers in the areas of portal design, user interface, navigation and deployment of new functionalities
Develop, maintain, and communicate processes and documents as required
Provide product administration training as needed
Provide detailed status updates to management concerning the progress of customer implementations and ongoing projects
Consult with peer portal team regarding product enhancements and corrections
Work in the areas of business development and relationship management with customers, suppliers, sales, account management, and BCD Travel development
LI-LOCS VIRTUAL-US
LI-LOCS LATAM

137

Implementation Manager Resume Examples & Samples

Proven leadership skills -At least 5 years experience of direct people management
At least 3 years of Healthcare solutions related technical experience
Strong interpersonal communication skills (both written and oral) and a proven ability to effectively work across multiple functional teams
Demonstrated ability to continuously evaluate employee performance and manage issues as necessary
Healthcare Implementations experience
Demonstrated strong analytical and technical problem solving skills
Experience in technical support/client services environment within healthcare
General project management skills
Pharmacy practice management system and end-user experience strongly desired, but not required

138

Implementation Manager Resume Examples & Samples

Performs technical assessments aimed at improving client systems
Performs functional modeling based on requirements analysis
Develops new systems or updates existing systems to meet client needs
Serves as technical advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further investigation
Generates recommendations in the form of technical briefings, reports, and other major documents provided to senior level client personnel
Writes and updates project documentation including system procedures, presentations, and training materials
Directs functional testing of various systems
Provides guidance and work leadership to less-experienced analysts, and may have supervisory responsibilities
Serves as technical team or task lead
10-15 years of related experience

139

Implementation Manager Resume Examples & Samples

Laboratory Revenue cycle assessments
Laboratory Revenue cycle process improvement
Alignment of client processes and Optum technology
Revenue cycle turn around / redesign
Reimbursement and managed care
Interim management
High volume, high transaction business and work flows
Move claims data from one platform to another
Working within a matrix environment in which this role will Lead a team both Project and Technical Business Analyst (or something to that effect)
Identify client accomplishments barriers in achieving operational excellence
Understand client business metrics and results
Evaluate and analyze client data to understand trends in all areas of the operation
Development of options and recommendations for client improvement
Understand and represent Optum technology and services and how they will improve client operations
Collaborate with client revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions
Provide informed feedback to Optum and client executives including assessments of processes, standards, suggestions and improvements
Assist in the sales process as requested
Develop work plans, project tasks and manage projects in accordance with budget
Provide interim staffing services as required
Must meet minimum performance standards
Willingness to learn new skills and desire to advance upward in the consulting organization
Accountable for all decisions, actions, and directives with respect to job responsibilities
Provide feedback to management concerning possible problems or areas of improvement
Travel to customer sites at times up to 80% in the U.S
8+ years of IT Project Management experience
5+ years of working hands-on with all aspects of the System Development Life Cycle
5+ years of data gathering / analysis and writing system requirements directly with customers
2+ years experience with Clinical Laboratories
2+ years experience with Electronic Financial records
Experience working with test plans and test cases
Experience facilitating Joint Application Design (JAD) sessions and kick off meetings
Strong IT background (Developer or past System Analyst background - technical concepts and details)
Excellent verbal and written skills and able to present to C level
Strong background and proficiency writing detailed IT policies and processes
Six Sigma ITIL
Must be willing to travel as needed at times up to 80% of the time in the U.S
Provide support and service in Eastern time zone hours and clients
Green Belt or Black Belt experience

140

Client Implementation Manager Resume Examples & Samples

Develop and maintain detailed project plans for each new client transition
Manage the legal review process between the client and internal Mercer Legal to ensure that client agreements are negotiated timely
Establish and maintain operations model to ensure that all Mercer and client requirements are considered and executed timely
Works with the Mercer Investment Team to ensure that client’s legacy investments are transferred efficiently from the current structure to the new investment line up
Ensure that all new client on-boarding Compliance and Legal requirements are met
Meet with client and Mercer vendors (record keeper, payroll vendors, , trustees/custodians, other) as needed to develop a transition plan
Support and address ad hoc client requests including: implementation of new investment products and allocations; coordinating operational changes; and pricing changes
Liaise with record keeper on an ongoing basis to ensure client and Mercer services as outlined in the SLA are being delivered
Coordinate transitions for existing clients
7+ years of implementation and operations experience with at least five years at a record keeping firm including experience in a project management role and daily defined contribution operations. Broad knowledge of investments, compliance procedures, trust and custody is required

141

Implementation Manager Resume Examples & Samples

Manage multiple software implementations with Partners
Develop and maintain a positive relationship with Partners, Companys's Technical Team, Partner Services Team, Training Team and fellow Implementation Team members while taking 's Partners live within realistic timelines
2+ years of experience software implementation
History of on-time implementation delivery
Ability to interpret workflows and apply business strategies for improvement
Must have ability to work with patience, courtesy, and efficiency
Ability to communicate effectively and professionally, both verbally and in writing
Ability to analyze and communicate reporting deliverables
Ability to think quickly and logically to ensure solutions identified
Strong attention to detail and follow-through skills
Willingness to travel up to 75%
Proactively escalate the Partner's needs to 's senior management accompanied by a plan of action, as necessary
Behavioral health or general healthcare experience
Working with remote teams
Experience with cloud of SaaS implementations, EHR/EMR Implementation
Data visualization
Configuration and Form building

142

Senior Implementation Manager Resume Examples & Samples

Software and hardware deployment strategy and process definition (for deployments that range 100 – 1,000 stores
Management of field teams (schedule, objectives, status, etc.)
Bachelor’s degree in Computer Science, Information Technology, or related field from an accredited 4-year college or university. PREFERRED
10 years project management and implementation experience deploying RFID based solutions. Preferably in the retail space
7 years project management and implementation experience deploying store based retail solutions
Must possess the ability to understand the network and system environment of Fortune 100 retailers
Must possess the ability to develop, document, and present implementation plans for internal review and to the end customer
Must possess the ability to develop, document, and present site survey plans for integrating SPS solutions into the end customer environment
Must possess excellent written and verbal communication skills, both in groups and one-on-one interaction for effective presentations
Ability to travel as required (70% - 100%)

143

Implementation Manager Resume Examples & Samples

Demonstrates a thorough understanding of products, related technologies and the implementation process
Independently executes assigned deliverables from the implementation plan
Performs advanced training of products and technologies
Integrates complex products/services with customer systems and processes
Manages a complex implementation process with cross functional areas in the hospital to include perioperative services, IT, materials management and the sterile processing departments
Bachelor's in Bus Admin, Marketing, Communications or Computer Science
Prior experience in a field based role
Prior experience in a customer facing position
Project management experience strongly preferred
Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner
Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service. Must have clear, concise written and verbal communication skills
Ability to travel nationally 75-100% of the time
LI-VH1

144

Implementation Manager Resume Examples & Samples

Lead project plan development and facilitate implementation phase for new client implementations and upsell opportunities for existing clients. Act as consultative client liaison between all ESI functional areas and client contacts (including client, TPA, broker and /or consultant parties). Define project scope, develop project plan, determine necessary resources and establish project timeline
Provide strategic direction and guidance to both internal operational functions and client to mitigate project risks to all parties. Able to clearly understand and communicate client intent decreasing disruption impact to beneficiaries. Identify and manage project dependencies and critical path
Represent Implementation team throughout sales process including written and oral communications. Serve as implementation expert at finalist opportunities. Able to understand RFP language and demonstrate to client how their objectives will be met through the implementation phase. Able to present to executive level clientele and influence decision-making process
Ensure quality and service standards are met; including client contractual deliverables related to the implementation process. Meet regularly with client to determine service requirements and expectations for overall satisfaction
Conduct project post-mortems and create recommendations based on lessons learned. Identify both successful and unsuccessful project elements and establish best practices for project execution. Present to Implementation team and operational leadership at annual team meeting
Work with sales and marketing to establish implementation process and operational procedures for new products. Identify opportunities to standardize, document and define procedures
Identify process inefficiencies and provide innovative solutions to solve for gaps. Minimum of two process improvements required per year
Provide executive-level updates and presentations to internal staff
Complete special projects as assigned
Bachelor’s degree in related field or 11 – 14 years of equivalent work experience
5-8 years of relevant work experience in customer service, claims, pharmacy operations or a Master’s degree and 3-5 years of experience
Microsoft Office and ability to adapt to ESI proprietary systems
Project management experience and proven ability to meet deadlines; Strong leadership skills and the ability to effectively influence key decision-makers; Ability to lead multiple, highly visible projects simultaneously; Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision; Excellent verbal and written communication/presentation skills; Demonstrated ability to coordinate people and teams cross functionally to resolve complex issues with designated time frames; Willingness to work a flexible schedule to accommodate business and travel requirements
LI-JN1

145

Senior Implementation Manager Resume Examples & Samples

Initiate, manage and support client implementations to ensure timely and efficient solution delivery in order to optimize revenue and maximize customer satisfaction. This requires daily interaction with both Optum and customer contacts at all levels of the organization via email, phone, and in person
Establish and document client specific objectives, solution requirements, operational procedures and business processes to effectively develop a program implementation plan
Conduct client implementation meetings to collect requirements, address open action items, resolve issues and mitigate identified risks to ensure successful implementation
Provide advice and guidance to customers throughout the implementation process
Conduct kickoff and program readiness meetings (potentially on-site) with the customer and identified Optum staff
Monitor and track organizational Operations Readiness assessments holding each Optum department involved in the implementation accountable for the deliverables key to successful and timely launch
Perform duties in a manner that promotes customer satisfaction and supports Optum’s core values and principles
Will be required to travel for initial client kickoff meetings (1-2 days)
BA/BS degree in Accounting, Finance, Business or related field and/or equivalent education and work experience
3 or more years of project management experience
3 or more years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Intermediate level of proficiency with MS Project, Excel, Visio, and PowerPoint
Demonstrated expertise in project management in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques
Demonstrated ability to communicate ideas clearly and concisely to customers and leadership
Demonstrated ability to work independently and prioritize and balance multiple priorities and projects
SharePoint as user
Experience and knowledge of the healthcare insurance industry

146

Implementation Manager Resume Examples & Samples

Manage a team of employees by providing goals, feedback, development, and continued learning
Collaborate with direct team members, Project Managers, and peers to establish monthly delivery forecast that align with established organizational goals
Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others’ work, and develop and execute the best work solution
Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation
Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves
Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks
Proactively communicate relevant information to team members, peers, and superiors
Experience working for a Cloud company or having managed an implementation team
Strong analytical skills with the track record of driving change and process improvements
Demonstrated leadership skills with the ability to work as part of a project team

147

Client Implementation Manager Resume Examples & Samples

Proven success in the implementation of strategies and delivery of operational plans
Demonstrable success in coaching and developing a highly skilled team and in operating a high performance culture
Proven ability of managing large and complex projects across different business functions
Excellent knowledge of project management tools
Proven ability in delivering results
Practical experience of budget management process
Proven ability in delivering customer satisfaction

148

Implementation Manager Resume Examples & Samples

Provide on the ground support for our customers
You will be expected to quickly gain deep knowledge of the digital offerings. You must also become comfortable communicating technical concepts to a non-technical audience and recommending additional services to customers in your portfolio
Evaluate customer business requirements and system usage in order to make strategic recommendations
Create and deliver customer-facing reports, presentations and documentation and proactively manage client accounts throughout customer lifecycle
Continually look at ways to improve the onboarding and account management process in order to enhance customer experience
Fulfill onsite services at customer locations as required
Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with broader organizational goals
Set client expectations and influence decisions and behaviors by combining disciplined use of the project managers toolkit (i.e. scope documents, timeline, risk logs, etc.) with outstanding communication skill
Participate in document planning and evaluation meetings
Quickly identify customers business problems and access our support system and knowledge base to provide best practice consultation

149

Implementation Manager Resume Examples & Samples

Responsible for managing client expectations
Ability to manage many clients, projects and tasks simultaneously
Strong internal communication skills including the ability to work with all groups within the organization (Development, Sales, Product Management, Operations and Finance)
Ability to work in an entrepreneurial environment in a team and individually
Strong focus on team environment
Strong troubleshooting and critical thinking skills. Responsible for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations
Excellent phone skill and etiquette
Responsible for documenting standard implementation policies, processes and procedures
Lead and participate in on-line meetings and conference calls to orientate a new client, present implementation methodology and collaborate with clients on timelines
Work closely with Implementation Specialists to ensure appropriate identification of client needs and any necessary follow-up activities
Insure that all client communication is performed in a timely, accurate and professional manner
Responsible for configuration review activities prior to go-live
Responsible for the event-free transition from Implementation to the Production Support team
Maintain or improve annual client satisfaction scores
Some travel may be required (<10%)
Develop and maintain performance metrics
You will also provide leadership, mentoring, coaching, counseling and day-to-day people operations that include
Experience in the Financial Services industry
5+ years in a sales, support, or customer service role
A background in B2B customer service, system implementations or business processes
A Bachelor’s degree in Business, Management or equivalent or demonstrated skills and/or related experience
Excellent interpersonal and communications skills. Excellent time management, decision making, prioritization and organization skills. Ability to multi-task
Strong troubleshooting skills and problem solving. Must have the ability to think through situations, isolate root causes and develop appropriate solutions
Experience with CRM or issue tracking systems
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio) experience required

150

Implementation Manager Resume Examples & Samples

Take full responsibility and accountability for managing client implementation projects from initiation to seamless transition into operational service
Answer implementation questions that arise during pre-sales and contract negotiations and make recommendations based on likelihood of success
Prepare and present clear and detailed project plans and solution definitions that comprise all deliverables
Understand, analyze and configure technical aspects of the client workflow
Organize resources required and establish milestones and timeframes internally and with clients
Coordinate internal and external effort to complete all planned tasks and resolve all unplanned issues
Communicate project status/issues/risks via appropriate media at agreed frequency
Report on project status on a regular basis with all stakeholders efficiently
Identify and communicate risk factors that might delay a deliverable or threaten effective project completion
Escalate issues and risks to project stakeholders in a timely and effective manner
Define success criteria , establish and manage reasonable expectations, internally and externally
Prepare internal and client project deliverables during transition to operational service
Follow implementation best practice and create best client experience during the project
Knowledge of and experience with a variety of information technologies, including portfolio or risk management systems
Good understanding of financial products is required: equities, fixed income, derivative products and financial risk management techniques and portfolio management theory
Strong communication, organizational, negotiating and problem solving skills
Self-reliant, detail-oriented and a fast learner
Excellent in team work and collaboration
At least two years of successful project management experience in a client-facing role in the financial service industry
Project management certificate (e.g. PMP, PRINCE2) is preferred
Bachelor's Degree required, preferably with a finance or engineering focus
CFA or FRM certification or MBA or Masters degree in finance or engineering is preferred

151

Implementation Manager Resume Examples & Samples

Lead cross-functional project teams in the successful implementation of new clients’ online booking tools internationally
Initiate, plan, execute, control and close implementation projects, including developing requirements documents, finalizing deliverables, completing risk assessments, building out client-facing communications, reviewing contracts, optimizing resource management and validating process quality
Serve as the first point of contact for client escalations during the implementation process
Develop and implement strategy plans to achieve account ramp-up goals
Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
Communicate complex and technical information in a manner that all audiences can easily understand
Ensure that project team members have a clear understanding of timelines, tasks, risks, and issues
Excellent verbal and written communication skills in Italian and English, additional fluency in Spanish a plus
Proven track record of successfully managing and delivering complex projects in an international environment
Organized and structured way of working, with good capabilities to analyze and deliver recommendations
Able to develop relationships with all levels of the organization internally and externally, and adapt the communication accordingly
Excited by challenges and personal drive to make a difference
Good knowledge of MS Office tools (Excel, Word, PowerPoint)
Knowledge of ecommerce projects or travel industry a plus
Bachelor’s degree, master a plus

152

Implementation Manager Resume Examples & Samples

Excellent project management skills and be certified in Project and or Programme Management
Strong Experience and Expertise on various Project Management Methodologies and approaches. Knowledge of the Project Management Profession
Exceptional leadership and coaching skills and ability to build and sustain a large high performing virtual team
Proven track record in developing talent and motivating a team
Strong business and financial acumen needed in order to generate new ideas to further improve business processes
Excellent written and verbal communication/presentation skills, and be comfortable with a customer facing role
Ability to collaborate, influence and execute decisions across the organization
Proven track record of establishing KPIs, monitoring key metrics and identifying process improvement opportunity
Management experience leading a minimum of 7 direct reports
Bachelor's or Master's Degree in Business or other related field preferred
Preferred Certification(s): PMI or equivalent Project Management certification (e.g. Certified Associate in Project Management, Certified Project Management Practitioner, International Project Management Association)
Experience in the travel industry a plus
Additional language skills a plus

153

Implementation Manager Resume Examples & Samples

At least 2 years of experience in jobs in the industry or in BPO for technology processes
Preferably with knowledge in payment and collections tools
Basics in Project Management
Spanish and Basic English preferably
Wide knowledge of all office tools, Excel, Word and Power Point
Professional or student of Financial or Engineering or similar
Planning and organization
Creativity to problem solving
Willing to work with technology tools

154

Client Implementation Manager Resume Examples & Samples

Work across the business to coordinate the successful delivery of all major client projects in line with agreed project plans
Ability to translate diverse requirements into a planned delivery
Co-ordination of diverse functional areas
Management of all aspects of project lifecycle across all functions
Resolution of internal and external project risks & issues
Management of change within the project
Develop strong credible working relationships with internal stakeholders, working proactively to provide solutions
Maintain up to date knowledge of Equifax products & services together with the market and regulatory conditions in which the company operates
Working knowledge of the structure and key personnel within the UK business
Detailed knowledge of end to end customer processes and goal
Experience of managing large and complex projects across different business functions
University or Bachelors Degree
2-3 years of relevant experience
Program management Experience
Proficient with Office Suite
Experience in Debt Collection or recovery
Previous experience as a Data Analyst

155

Onboarding Implementation Manager Resume Examples & Samples

Strong client management skills and service philosophy required
Experience in the investment management/asset management business is highly desirable
Strong control / risk mitigation mentality with the judgment to escalate when necessary. A Demonstrated ability to identify and implement process improvements

156

Senior Implementation Manager Resume Examples & Samples

Manages HR services implementation program efforts from Initiation through Deployment including Cloud Deployment Solutions
Responsible for the delivery of all components of implementation work (including process, data, and system development) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams
Leads the project governance and overall program planning efforts for the implementation
Works with the client and Account Team to establish program leadership forums, tracking tools, and change order procedures
Sets up and maintains (directly or indirectly) the integrated program plan and other program management tools including critical path views, risk logs, status reports, and overall progress metrics and related presentations
Ensures effective transition to the Ongoing team
Provides leadership and management support to associates working on the project whether situated locally or virtually
Primary escalation point for Project Managers and other team members who need assistance resolving delivery issues.Interfaces extensively with the clients project leadership team to facilitate overall integration and to build an effective partnership
Participates in the Account Team for the project along with the Account Executive, IT and the Program Manager
Works with the other members of the Account Team to provide progress updates to the client, the project team, Steering Committees, and other interested parties
As needed, participates in sales and due diligence efforts
11-20 years of management experience
Strong communication skills. Provides information to others both internal and external to the organization; represents the organization to customers and other external sources
Strong interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
Strong ability to advocate a creative atmosphere, facilitate entrepreneurial meetings, and envision a final product and overall market acceptance early in the design and/or development process
Strong ability to develop cooperative relationships to achieve results through a win-win relationship
Strong ability to engage others in the attainment of the vision for the future. Influences others by enthusiastically sharing the future vision as a means for them to attain their goals
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Strong awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process
Endorse change, sponsor change initiatives and search for others organizations? best practices to adopt or modify change
Strong ability to identify project risks by defining risk strategies and developing the risk management plan in order to reduce uncertainty throughout the project lifecycle
Ability to begin to support account/portfolio managers through the program selection, performance reporting, and management processes
Very strong experience with MS Project as the primary tool for day-to-day management including WBS, usage of predecessor relationships across tasks in well-formed plan, resourcing, and cost baseline variances

157

Implementation Manager Resume Examples & Samples

Manages and controls the integration of any system alterations or upgrades
Organizes and supervises the implementation of the software system, integration of the system into the network environment and overseeing the data migration from the legacy systems
Participates in testing to ensure requirements are met
Participates in meetings and review of implementations plans, progress, testing and acceptance
Must have 6-8 years of experience in implementation and integration management for computer systems
B.S. or B.A. Degree
At least 5 years of experience in management of implementation and/or integration activities of complex software systems, with specific experience of data migration, data integrity, data/information security, data and configuration management, and system acceptance testing
Familiar with testing and evaluation processes to ensure requirements are met
Experience participating in executive, configuration, and review board meetings to present and discuss implementation plans, current progress, testing results, and acceptance

158

Implementation Manager Resume Examples & Samples

Detailed knowledge of cash management products and an understanding of the sales process and the client need that drives usage of these products. (Min of 1-3 yrs experience)
Strong written and verbal communications skills. Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, and Client)
Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience (Client and Sales)
Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment. (Min of 1-3 yrs experience)
Ability to develop relationships with business partners to ensure objectives are met and client has best possible experience
Proficient with workflow tools: SalesForce, PACMan, MS Project, MS Excel, etc

159

Implementation Manager Resume Examples & Samples

Organizing and documenting business wide projects to ensure processes and operational performance measures are met
Responsible for understanding systems capabilities and implementation of systems to meet business requirements and objectives (e.g. SalesForce, Access Database, etc.)
Ability to lead and drive multiple large projects
Management and ownership of relationships with UHC and OptumRx RAEs for Key Accounts line of business
Direct team to meet quality measurements and standards
Day to day management & escalated issue management
Drive Process improvements to ensure alignment with market standards
Operational background or experience in implementation roles
Healthcare and/or pharmacy background
Must be able to travel up to 25% within the US to different client sites
Experience with RxClaim, Salesforce.com, or implementations
2+ years of experience with client management, implementation or client services
Experience with PhBIT preferred
Experience with developing and implementing business process improvement programs
Ability to influence and direct multifunctional teams
Strong analytical skills, communication skills, and ability to translate business needs into process flows

160

Client Implementation Manager Resume Examples & Samples

Lead in-house support for client onboarding assignments (includes implementations and maintenance)
Act as the owner of each customer onboarding as assigned
Develop and leverage industry knowledge, as well as treasury systems and operations knowledge, to provide high-level consultative value
Follow up with clients to ensure that we delivered on what was promised
Responsible for creation and submission of internal worksheets specific to assigned onboarding
Develop a network of contacts in Transaction Banking, Product and ISA Operations to assist in process management and problem resolution
4 year college degree preferred or relevant experience
Must demonstrate leadership, customer facing, and project management skills
An effective communicator (written and verbal)
Strong technical experience and project management skills are required
Six Sigma methodology, PMP, CTP, FP&A or SWIFT certifications a plus
Minimum five-year applicable work experience in treasury management and/or sales required
Familiarity with MUFG Union Bank organization is a plus
Effective time management and prioritizing skills are also needed

161

Process Implementation Manager Resume Examples & Samples

Drive innovation and thought leadership on how to evolve the customer experience to Dealers, internal Field staff and Volvo endorsed partners, centered around process improvement kaizens
Integrate the total product portfolio for Workshop Solutions targeted towards uptime services into the Certified Uptime Center process that will positively impact customer and dealer efficiencies
Liaison between DFOMs and Volvo endorsed partners for future process development needs that are impacting the delivery of the customer experience
Manage the schedule and activities around Certified Uptime Centers including communication and implementation plans as well as training needs
Lead the internal Certified Uptime Center Validation group and DSAC Sub Committee to continue the evolution of the process to ensure the process is continuously improved
Organize the Commercial Aftermarket organization to drive process improvement based on KPIs, health check data or other feedback mechanisms that indicate opportunities to drive UPTIME for our customers
Innovate the implementation process coordinated by the DFOM to drive efficiencies, compliance and ease of doing business around Certified Uptime Center process. Institute a process to capture KPIs for Certified Uptime Center dealers that drives accountability for the process among the dealers and DFOMs
Strong organizational skills with the ability to maintain the fast paced, demanding environment
Ability to delegate and maintain a cross-functional team atmosphere
Demonstrated computer skills
Proficient in communication both written and verbal
Customer loyalty, understanding customer needs with development of a dedicated team to focus on precise responses with positive attitudes
Highly skilled in prioritizing multiple task
Bachelor of Science in Business Administration
10+ years progressive experience in the heavy duty trucking industry relating to charge processing for fleet customer transactions
Strong experience in Aftermarket commercial marketing and support management
Proficiency in dealer service process and business systems
Expert knowledge of parts distribution channels and OEM dealer structures
Experience in automotive, truck or transportation industry

162

Implementation Manager Resume Examples & Samples

BS in Information Systems, Engineering, Computer Science or equivalent areas of study required
Proven ability to manage multiple client projects simultaneously
1-3 years of client and project management experience with 5-7 years of healthcare data analysis experience
Experience delivering technology-driven solutions, strongly prefer work with a Software as a Service (SaaS) company
Excellent PC skills; including Excel, Visio, Project, and SharePoint
Advanced knowledge of healthcare data and the healthcare industry
Analytical approach to client deliverables
Experience with relational database models is a plus
Experience in application of, and reporting on, evidence-based medicine \ quality of care standards a plus
EMR/EHR experience a plus
Familiarity with hospital information systems and reporting (quality or financial) systems a plus
Experience with SAS and SQL a plus
PMP, Six Sigma, or Lean Methodology certification a plus

163

Senior Implementation Manager Resume Examples & Samples

Ensure that all HSBC RBWM digital services offer standout customer experience and fully deliver on our brand promise
Lead support to markets in adoption of Global Service Platform and Mobile Service Platform and ongoing releases to introduce new features on time and within budget following an aggressive delivery schedule
Provide market-leading, compelling digital services that can leverage our global scale and distribution network. With increased connections between our businesses around the world, the aim is to take us from a collection of locally orientated propositions to one global set. These are delivered locally, according to globally defined standards, but with a local flavor, to enable us to compete and lead in the markets we choose to be in
Promote the drive to create sustainable cost savings and operational efficiencies through standardizing systems, processes on a global scale. To create savings we need to drive out waste and duplication, streamline processes and take out paper where we can. Digital channels will be a major facilitator of achieving these objectives
Support the creation of one, modern bank, through creation of one IT infrastructure, refining and removing redundant processes and automating others to ensure we deliver the best possible customer experience
The role holder is accountable for supporting a group of markets on an ongoing basis in the adoption and commercialization of new digital services
The role will demand international travel and when operating from the home country, will require significant schedule flexibility to allow for daily/weekly interaction with COE team members and project teams from all Regions
Experience of working directly with individual markets or a region to support local business activity needed for delivery of digital change
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
Strong planning and governance skills
Subject Matter Expertise in either internal/external communications, operational impact assessment and training or migration and implementation planning
Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)

164

Implementation Manager Resume Examples & Samples

Write grant applications, reports, curricula, protocols, policies, procedures, and other documents (such as minutes and meeting agendas) related to prevention/treatment, grant implementation end workforce development
Negotiates Intergovernmental agreements and reviews contracts
Works with community and state stakeholders and the federal government to develop, modify, adapt policies and improve the efficacy of services in Arizona
Facilitates, coordinates, and participates in meetings with stakeholders including coalitions, community members, special populations, and other state agencies
Monitors subcontract compliance with contractual obligations and adherence to policies and requirements. Develops budgets for subcontractors
Provides training and technical assistance to providers, Managed Care Organizations, community based coalitions, and tribes in evidence-based practices
Strong knowledge of Arizona's behavioral health program delivery system (mental health, substance use, and integrated care)
Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment
Demonstrated experience with effective communication skills (orally and in writing) with the ability to speak to large and diverse populations
Demonstrated experience in prioritizing multiple projects and meet deadlines
Demonstrated skills in project management
Strong negotiation and problem resolution skills
Minimum Bachelor's degree in behavioral health related field with 2 years of behavioral health experience

165

Implementation Manager Resume Examples & Samples

Manages all daily activities for an Implementation team, ensuring appropriate support is delivered in an effective and timely manner to both clients and associates
Works directly with large, geographically dispersed Sales Teams, department/team leaders and clients on escalated situations that require management level involvement, including issue resolution
Leads, inspires and ensures appropriate associate ownership and accountability in a geographically-dispersed virtual matrix-managed organization
Establishes and attains clearlydefined team and individual goals and objectives
In partnership with other Implementation Managers, responsible for performance measures such as forecast, proactive risk assessment, backlog, no-starts, quality, weeks- to start, associate engagement and retention and other metrics
Participates in the analysis of client feedback to identify trends, strengths and opportunities
Identifies and implements changes to improve the overall client experience
Strong MS Office Skills (Word/Excel) required
3 to 5 years virtual project and team leadership experience or leadership within ADP with resultant product knowledge and increasing application or project leadership skills
General knowledge of operating systems and internet concepts
English/French Bilingualism

166

Implementation Manager Resume Examples & Samples

Tracks, measures and reports on the status of the project. Manage the project budget
Facilitate the global implementation of the initiative with regard to communication, change management and organizational readiness by working collaboratively with applicable IVZ colleagues
Lead the execution of the comprehensive implementation strategy and plan, communications strategy, key stakeholder management strategy, and organizational impact analyses on jobs, relationships and structure by business readiness teams
Identify and enable change agents and champions for the Implementation
Conduct business readiness assessments relating to the Implementation process
Lead, facilitate, coordinate, and/or track day-to- day activities required to ensure that the project is completed on time, successfully, and in a manner consistent with broader organizational goals
Set internal business partners expectations, and influence decisions and behaviors by combining disciplined use of the project managers toolkit (i.e. scope documents, timeline, risk logs, etc.) with outstanding communication skills
Anticipate partners and other project resources needs and understand when to be flexible when the unexpected occurs
Quickly identify business problems and access our support system and knowledge base to provide best practice resolution
Influence and advise on the designing of any applicable software solution that is being implemented
Continually evaluate project methodologies and tools to actively improve the implementation process
Lead and manage the implementation of initiatives across all operational areas
Identify operational impacts and risks of proposed project, and ensure smooth implementation of initiatives
Assemble and lead cross functional operationalization teams taking ultimate accountability of on time and on budget implementation
Aggregation and analysis of data relating to operational implementation including evaluation post implementation
Facilitate the acquisition of internal operations subject matter expert for current state process and execution and policy
Acts as a point of escalation of issues and problems that impact successful implementations
Communicates with appropriate levels in IT, HR, Finance, Legal, or other areas of the organization to resolve issues, influence or improve performance and/or apprise overall status of project
Represents Global Fund Administration in meetings conducted by other work groups or departments and special projects
Provides leadership and direction to project participants regarding the prioritization, execution and expected results of the work performed including the planning and design of the implementation processes
Develops employees within the work group by coaching, counseling and identifying areas of opportunity
Senior management level leadership experience
Minimum 10 years of industry experience in the securities services or asset management industries
Excellent communication and interpersonal skills at many different levels in the organization
Able to construct a compelling case and present it concisely to executives and fund boards
Able to motivate others and obtain buy-in
A self-starter who is able to quickly establish credibility as a global leader and who can build relationships with internal and external business partners
A passion for process improvement and the drive to deliver results
The ability, energy and drive to successfully lead a virtual, global team and influence global partners
The ability to define and articulate strategic vision and provide compelling leadership
Excellent interpersonal skills necessary to effectively communicate over the phone with a variety of individuals at all levels and diverse business background in a confident and engaging manner
Demonstrated success in leading large scale changes

167

Implementation Manager Resume Examples & Samples

Experience of client implementations and on-boarding processes, preferably gained within the payments sector
At least 1 years proven client facing experience in a product / service business
Solid understanding of e-commerce merchant payment processes, key metrics, milestones, risks and mitigations
Previous Acquirer or Card Scheme experience would be advantageous#
Goal driven with ability to prioritise own workload to ensure key results are delivered
Demonstrates the highest standards of personal and professional integrity, while still achieving excellent results
Client-centric with a genuine interest in understanding our clients’ business

168

Implementation Manager Resume Examples & Samples

Support development of the Specialty program and implement strategy
Provide development, implementation, and ongoing assessment of standardized case management protocols for participating members
Serve as a liaison/subject matter expert (SME) to evaluate and onboard new members, maintain member profiles, and provide accreditation resources
Serve as liaison/SME to analytics team for data collection and clinical and operational benchmarking reports
Act as liaison/SME to Acentrus™ work streams in the ongoing development and maintenance of the specialty pharmacy solution
Provide oversight and evaluation of member consulting arrangements with preferred vendors
Participate as a member of the Acentrus™ Specialty Pharmacy Advisory Council
Present publically on specialty pharmacy at national, regional, and local conferences and events
MS/MA Pharmacy or Doctorate of Pharmacy preferred
Residency in Pharmacy and at least 2 years of experience in hospital or specialty pharmacy practice or a minimum of 5 years of experience in hospital or specialty pharmacy practice
BPS (Board of Pharmaceutical Sciences) or NASP (National Association of Specialty Pharmacy) certification preferred
Equal Opportunity Employer Females/Minorities/Veterans/Individuals with Disabilities
Our company is committed to equal employment opportunity. We offer a drug-free work environment to all qualified applicants without regard to race, religion, color, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination

169

Implementation Manager Resume Examples & Samples

Project and Time Management – Proven success managing multi-faceted, time sensitive projects. Formal project management training is preferred
Communication – Impeccable skills in facilitation, written documentation, status reporting, mediation, training, and presentations
Technical – Experience working with an Online Travel Tool or Agency is preferred
Applications – High degree of proficiency in MS Excel, Project, Visio, Word, PowerPoint, and Outlook required
Schedule Flexibility – Ability to work across multiple time zones and willing to travel on short notice
Client-facing experience required

170

Implementation Manager Resume Examples & Samples

Plans, organizes, supervises and develops staff including, but not limited to, identifying needs and trends of the department and ensuring client/business expectations are being met
Acts as an ambassador for the Implementation business unit, building relationships and processes that streamline and continuously improve the delivery of integrated solutions
Ensures achievement of service level and customer satisfaction goals and metrics as agreed to within the Implementation organization
Sets performance management expectations and and consistently pushes to achieve quality results
Observes and tracks performance through monitoring activity based costing data; partners with the Implementation Leader to budget and control costs
Coordinates, plans, and participates in company-wide events such as year-end kick off and new-hire training
5+ years of progressive supervisory/management experience in a service delivery industry; additional work experience in the area of payroll/tax/time & attendance/human resources/benefits/accounting/computer applications/management information systems preferred
3+ years of client facing experience with c-level roles in organizations with complex industries; experience with multiple industries preferred
Knowledge of Ceridian products and processes, Customer Service, performance metrics and quality assurance within the HR/PR industry
Proven ability to lead, coach, train, develop and performance manage

171

Implementation Manager Resume Examples & Samples

8+ years of overall experience in media technology or IT
5+ years’ experience in management of complex IT projects
Customer-focused and responsive to business needs
Strong written and oral communication skills to both technical and non-technical audiences
Proven ability to meet project milestones and customer expectations
Proven ability and success working in a matrixed environment, managing multiple stakeholders
Strong project management skills, including experience in resource and timeline management, risk assessment, contingency planning
A sense of ownership and responsibility for delivery
Excellent issues resolution capabilities
Ability to work within a collaborative team environment
Ability to work with external contractors and consultants
Evidence of continuous growth and increasing responsibilities in previous positions
5+ yrs of experience using Agile SCRUM methodology
Certified Scrum Product Owner (CSPO)
BA or BS degree OR equivalent work experience

172

Implementation Manager Resume Examples & Samples

Working in Adult Social Care or public sector
Programme/Project Management Experience
Working with Senior Management
Ability to ‘sell' vision and motivate key stakeholders
Ability to present to senior audiences
Exceptional interpersonal skills

173

Implementation Manager Resume Examples & Samples

Facilitate overall solution design: Work directly with area owners of partnership implementation team (e.g. Operations, Engineering, QA, etc) to facilitate successful solution design between partner and FutureAdvisor
Facilitate on-time delivery: Coordinate resources across multiple functional areas within FutureAdvisor and own on-time delivery of solution with partner. Oversee technical and process implementation of solution
Communication point person: Own and manage communications of implementation status across partner and FutureAdvisor teams
Facilitate solution design: Drive digital product design sessions with partners adapting the FutureAdvisor to partner requirements. Own spec documentation of solution. Drive solution agreement with partners and FutureAdvisor team stakeholders
Strong communication and presentation skills (written and verbal)
Ability to manage and lead as well as perform hands-on tasks
2-4 years work experience in a product management, project management or product engineering position
Strong track record of driving projects to completion. Experience having shipped product to market a plus
Experience designing and writing functional specs for a digital experience a plus
Technical engineering background a plus
Familiarity with financial markets and investment management a plus. Passion and ability to learn quickly a must
Excellent creative, analytical and technical skills with an entrepreneurial approach to large, complex projects
Expected to travel to partner sites 1-2 times a month
If you are seeking a challenging implementation manager position with the opportunity to define the digital financial advice industry in a fast-paced environment, please apply

174

Implementation Manager Resume Examples & Samples

Responsible for evaluating the design, delivery, implementation and effectiveness of the substance use disorder and mental health services statewide
Serve as an expert on questions related to service delivery and oversight for substance use and mental health throughout Arizona
Writing grant applications and reports, as well as the oversight, monitoring, implementation, and contracts related to grant-funded programs
Work with community and state stakeholders and the federal government to develop, modify, adapt policies and improve the efficacy of services in Arizona
Provide training and technical assistance to providers, Managed Care Organizations, community based coalitions, and tribes in evidence-based practices
Proficient in strategic planning, work plan development needs assessments and evaluation
Strong working knowledge of Arizona’s behavioral health program delivery system (mental health, substance use and integrated care)
Strong ability to effectively communicate orally and in writing; speak to large and diverse populations; and motivate groups of individuals and work cooperatively in a team environment
Demonstrated skills in Outlook, Excel Word, PowerPoint and other software programs
Requires possession of and ability to retain a current, valid AZ driver’s license appropriate to the assignment
Bachelor’s degree in behavioral health related field with five years of behavioral health experience; OR
Master’s degree in a behavioral health related field and at least three years’ experience providing direct service

175

Implementation Manager Resume Examples & Samples

Write grant applications, reports, curricula, protocols, policies, procedures, request for proposals, intergovernmental agreements and other documents related to prevention/treatment, grant implementation and workforce development. Negotiates intergovernmental agreements and reviews contracts
Works with community and state stakeholders and the federal government to develop, modify, adapt policies to improve the efficacy of services in Arizona
Provides training and technical assistance to providers, Managed Care Organizations, community-based coalitions, and tribes in evidence based practices
Monitors subcontract compliance with contractual obligations and adherence to AHCCCS policies and requirements. Develops budgets for subcontractors
Strong working knowledge of Arizona’s behavioral health program delivery system (behavioral health, substance abuse and integrated care)
Proficient knowledge of current evidence based practices and research in prevention, treatment and recovery
Excellent oral and written communication; ability to communicate with large and diverse populations
Demonstrated experience in monitoring and oversight of contractual requirements
Demonstrated skills in Microsoft products: Outlook, Excel, Word, etc
Requires possession of and ability to retain a current, valid AZ state-issued driver's license appropriate to the assignment
Bachelor's degree in behavioral health related field and three years of experience providing direct services; OR
Master's degree in a behavioral health related field and two years of experience providing direct services

176

Implementation Manager Resume Examples & Samples

Function as technical lead, driving integration projects from tech standpoint and getting customers live
Customer facing role, managing expectations and priorities from multiple projects
Experience with defining technical integration design and solution
Experience with leading technical confcalls / workshops with various team from different regions
Be the main technical point of contact for customer, support team, internal development, QA, or third party providers within an integration project
Works with PM to drive day to day Integration project timelines, issues, risks and scope
Analyse requirements from regulation or customer, prepare technical documentat such as solution proposal, internal technical requriements etc
Troubleshoot 'chokepoints' within Implementation and actively optimizing processes
Work closely with 3rd party Technical developers/contractors as well as internal teams to provide technical solutions
For a small percentage hands on as needed to execute part of the development or to troubleshoot
Meet deadlines by being very proactive, resourceful and self-educating
Communicate with multiple teams to provide fluidity of information. Regularly report project progress to management in various forms. Ability to present to stakeholder and management on technical solutions, current issues and progress
Field new feature requests from partners/customers assess technical feasibility and liaise with internal and external stakeholders to implement solution
Educate the customer’s technical team to help them develop with our product
Work well under pressure and able to work on many projects concurrently
Experience of integrations with interactive gaming strongly preferred
Experience of leading integration on both frontend (web) and backend (webservices) is a must
Very solid frontend and backend integration skills, probably coming from development background
Are least 5-7 years of experience, experience with architecture, networking, integration concepts and patterns
Experience to analyse logs on developer tool (F12) in chrome, Firefox, IE and Safari and PuTTy
Exposure to use Soap UI in computer networks
Experience of web services

177

Implementation Manager Resume Examples & Samples

Expand services sales in the existing customer base by promoting strict change control and effective project governance
Collaborate with Ceridian partners and provide Ceridian sponsorship and governance on partner-led implementations
Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the implemented solution
Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology
Manage executive level customer relationships and provide team oversight through Ceridian implementations
Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities
Responsible for project staffing and resource management on a broad range of implementation engagements
Participate in the company’s internal, departmental and cross-departmental initiatives
Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives
Provide coaching and mentoring to improve performance and drive career development
Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner
Mastery in Microsoft Office products
Consulting and management experience in a SaaS / Cloud computing environment
Experience with one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, ADP, Workday
Expert knowledge of common human capital management (HCM) business practices
Ability to effectively implement all Ceridian HCM modules an asset
Deep understanding of different industries and how Ceridian implementation best practices apply to the customer’s business practices
Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive level prospects
Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals
Solid understanding of relational databases and SQL an asset
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Ability to forecast and deliver on targets on a quarterly basis
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to provide direction to multiple projects, customers and prospects at the same time and manage competing priorities
Excellent organization, communication and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
Ability to effectively manage resources and performance to meet current and future demands
Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques
Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines
Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle
Ability and willingness to travel to prospect and customer sites as needed

178

Implementation Manager Resume Examples & Samples

Identify installation risks, escalate and implement risk mitigation strategies
Recognize, document, and implement process/project improvements
Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer's satisfaction
Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
Identify out of scope activities and communicate to Project Manager
Coordinate with vendors as needed for delivery of equipment or services
Escalate issues with maintaining the rollout schedule, as needed, and manage to closure
Ensure any necessary billing data is provided to the appropriate parties
Establishes and maintains communications with project team
Provide updates to the project status

179

Implementation Manager Resume Examples & Samples

Plan and successfully deliver the Operational Excellence Implementation Plan including processes for reporting through dashboards and updates
Set stakeholder expectations, and clearly document OE success factors
Work with the core Operational Excellence leadership team to coordinate extensive communications to senior management as required
Implement efficient communication practices to ensure that the team operates efficiently and effectively
Work with the Talent function to explore tenets for the improvement of communication, collaboration, conflict resolution and change and lead, with Talent, activities for improvement
Provide leadership to the Operational Excellence coordinator, as required for effective and efficient work completion
Determine a cadence of deliverables, sprint milestones and metrics, reporting requirements and budgets to ensure completion on time, on budget, and within scope and agreed performance metrics
Analyze risks and execute risk management strategies while keeping senior leadership apprised of same
Prepare and present regular status reports for Senior Executive and Core OE Team
Manage the implementation of assigned deliverables to meet stakeholder expectations measured by a post-mortem
Builds Trust and Credibility - Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers
Committed to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives
Demonstrates a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer’s needs
Works collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups
Values ‘Test and Learn”; can recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation
Self-motivated and directed – takes action proactively with input/guidance as required

180

Implementation Manager Resume Examples & Samples

University degree in Commerce, Business, Finance or similar area of study is preferred
Experience with project management is an asset; formal project management education is not required
Intermediate to expert level of proficiency with MS Excel
Knowledge of equity based incentive plans and share purchase saving plans a definite advantage
Successful completion of Canadian Securities Course would be an asset but is not required
Ability to meet deadlines while prioritizing multiple activities
Proven ability to understand and respond to client requirements, thereby providing exceptional customer service
Fluency in written and verbal English is a must
Relevant industry (technology/financial services/accounting) experience is an asset
Demonstrated proficiency with common technology and technical concepts, including but not limited to email, internet, Excel and Word
Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities

181

Client Implementation Manager Resume Examples & Samples

Facilitate and coordinate installation strategies with customers, Pension field representatives, marketers, CPAs, attorneys, and prior service providers of new and transfer retirement plans. This includes participating in meetings with customers, group representatives, and marketers when necessary
Gather and analyze set-up information to ensure proper plan design and create service packages that increase retirement savings and support profitability for all stakeholders. Anticipate customer needs during the installation phase and provide plan administration, including education and consultation on plan design, compliance, and contract and member-level services
Prepare and oversee appropriate retirement plan materials and installation timelines to deliver to internal partners and external clients in a timely manner
Coordinate setup of retirement plan records and asset allocations using a variety of transition methods in an accurate and timely manner. Negotiate solutions to meet both customer and business unit goals
Bachelor's degree or equivalent experience of 8 years
1+ year related experience
Defined Benefit experience is preferred
Strong written and verbal communication, interpersonal, and negotiation skills
Basic math, organizational, reading comprehension, interpretation, analytical and problem solving skills
Occasional overnight travel (1-3 times per year) to participate in customer meetings may be necessary
Basic knowledge of plan and contract documents, manuals, procedures, and company products and services
Ability to balance working independently with working in a team environment to meet customer needs and achieve overall Pension goals
Must possess a basic understanding of accounting and recordkeeping systems and PC applications

182

Client Implementation Manager Resume Examples & Samples

Participates as key member of the sales presentation team for large national accounts. Manages implementation of sales for new complex customers
Develops, plans, and organizes cross functional teams to implement customer programs as stated in proposals
Attends client meetings with Producer, Account Manager, carrier, and broker
Develops overall implementation timeline
May customize implementation in order to meet client requirements
Maintains continuous communication with other implementation team members, client, broker, and carrier during transition
Provides appropriate system demonstrations and training
Provides technical support to clients after the initial sale, troubleshoots technical problems
May provide technical training to customer's staff
Bachelor's degree and 7 years insurance industry related experience required

183

Implementation Manager Resume Examples & Samples

Background in the Travel Industry
Highly interested in leading projects, following the processes closely
Highly developed sense of integrity and commitment to customer satisfaction
Passion for excellence with respect to treating and caring for customers
Pleasant, patient and friendly attitude
You will be required to work independently
The Implementation Manager needs to have
Proximity to client for meetings
Knowledge of local markets specifics
Good Danish language skills
Access to local setup teams

184

Implementation Manager Resume Examples & Samples

2-3 years of client facing experience
Knowledge of legal industry including tools and software for lead management
Understanding of internet and law firm marketing concepts
Preferred: experience with legal intake processes
Outstanding organizational and time management skills
Ability to analyze and drive forward solutions
Strong ability to prioritize and manage multiple projects simultaneously

185

Implementation Manager Resume Examples & Samples

Manages ongoing contract relationships and service delivery to clients for one or more accounts
Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery
3+ years of experience in healthcare
2+ years of customer facing interaction, customer service or support of sales with brokers or employers
Proficiency with Microsoft Excel including creating spreadsheets and pivot tables
Previous healthcare employer group installation or product experience preferred
Ability to manage projects as well as organize and prioritize workload

186

Implementation Manager Resume Examples & Samples

Supervise Construction Managers including hiring, coaching, goal determination and setting, performance reviews, termination, rewards determination, training/development and scheduling
Oversee Service Delivery projects from conception to completion
Responsible for identifying areas of process improvement and develop training resolution
Ensure compliance with Crown Castle construction guidelines; including Punch Walk compliance, understanding of closing out jobs and projects within the Project Management Tool
Support site development services through A&E drawing review and approval
Coordinate and communicate activities with team members and other departments as needed
Lead/support internal deployment meetings with team members to review the status of A&E drawing review and construction and closeout activities and implement changes as necessary to ensure timely project completion
Provide guidance to construction managers regarding efficient management of workload
Understand prevailing rates for all tower and ground work and ensure Crown Castle is receiving competitive rates for quality work
Ensure all jobs are maintained in a project tracking system with complete accuracy
Ensure accurate and complete files are maintained for projects and appropriate closeout documents are distributed in a timely manner in accordance with corporate and customer standards
Ensure compliance with Crown Castle safety program and track monthly safety training
Attend customer meetings outlining process/procedure requirements directly related to Crown Castle’s construction management
Three (3) to five (5) years of wireless construction management experience
Two (2) years of supervisory experience preferred
Strong computer skills - MS office and project management software knowledge
Advanced knowledge of construction management process
Advanced knowledge of site acquisition procedures, including regulatory and permitting process
Ability to read and understand A&E drawings
Ability to direct and diagnose work flow problems, critical paths and institute remedies
Customer service orientation with a strong problem solving approach - strong interpersonal skills
Thorough knowledge of telecommunications/wireless project management, asset management, tower maintenance, and property management

187

Implementation Manager Resume Examples & Samples

To lead the implementation of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience
Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals)
Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organisation
Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in “best practices” collateral
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals
Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio
Lead meetings and coordinate activities of the cross-organizational implementation teams
Chair the Board and Steering Committee meetings with all cross-functional team leads
Maintain solid relationships with key client and internal stakeholders
Partner with the client to escalate and manage critical issues to resolution
Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
Manage project scope and apply the change control process
Lead testing and solution validation efforts to ensure the solution meets the clients expectations and is line with contractual obligations and agreements
Ensure effective transition from project to production
Responsible for supporting the preparation of RFP responses; actively participate in prospective client presentations and demos
Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
Extensive years of experience in Project Management
Project Management Certification (PMP or Prince)
Proven track record of successful implementations of complex, multi-product deal portfolios for major (platinum) corporate/public sector clients
Project Management experience in running complex implementations that require new product functionality/product development
Proven track record of consistently strong performance and excellent project delivery
Client relationship management skills
Wide organisational knowledge and cross-functional team work experience to deliver multi-work stream projects
Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees)
Strong Leadership skills; ability to promote team building and develop strong partnerships with other teams
Ability to analyse and solve complex problems; strong influence skills
Project Management Certification by a reputable organization (i.e. PMI) is preferential

188

Implementation Manager Resume Examples & Samples

A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience
Must have current or previous experience with benefits / implementation processes
3+ years of client relationship and implementation experience
Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Must be able to quickly sort through complex subject material
Strong analytical skill-set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability,organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
Willingness to travel as needed

189

Implementation Manager Resume Examples & Samples

A four-year degree from an accredited college or university; MBA is considered a plus
5 years of business experience; transportation industry
Ideal credentials include: PMP, CLSSBB or CSSBB, or other project management / continuous improvement related credentials
Experience facilitating meetings, clarifying action items, and fostering productive conversations
Use Project Management best practices and artifacts to manage the implementation of the account
Serve as primary contact to the customer with regards to implementation
Develop and own a Project Plan to ensure all tasks to implement the account are assigned and executed
Develop As-Is and To-Be design documents to provide operational expertise and knowledge of the existing business practices as well as reconciling those to the new business solution
Develop a Standard Operating Procedure (SOP) document to serve the customer and operations team as a guide to successful operations of the business
Work extensively with Sales, Operations, IT and other departments to successfully drive implementation to completion
Ensure project risks for the implementation are identified and mitigated
Conduct post implementation review ensuring lessons learned are captured for continuous improvement

190

Implementation Manager Resume Examples & Samples

3+ Years of direct client and/or analyst experience in benefits administration preferred
Solid Technical background
Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Good written/verbal communication skills and the ability to communicate with both technical and non technical audiences

191

Implementation Manager Resume Examples & Samples

Minimum of 5 years’ experience in a customer implementation environment
Strong service orientation with the ability to have difficult customer conversations
Excellent verbal communication skills at all levels
Minimum of two GCSEs grade A-C in English and Math’s – or equivalent
Technical solution and troubleshooting skills
· Experience of the Learning Industry

192

Implementation Manager Resume Examples & Samples

Manages the day-to-day implementation, inventory, infrastructure, escorting, and break/fix for Raised Floor equipment and vendors
Plans and develops policies and procedures to support Mainframe, Mid-Tier, Distributed, and Network hardware installations, infrastructure, and break/fix repair
Provides direction to all levels of staff responsible for installation of equipment using best practices
Ensures feedback as a mentor
Engages in staffing plan hiring
Interacts with critical departmental managers to ensure consistent and high quality support for all mission critical operations and applications
Identifies future departmental business needs and focus for enhanced support
Develops and publishes metrics to qualify and quantify success
Manages a staff of employees with employee relations, performance, and reviews
Approves employee time records, work assignments, vacations, sick pay, etc
Provides input in regards to standard operating procedures and new ways of doing business
At times will engage in a seat at the table and drive meetings when called upon
Bachelor's degree or equivalent work experience, OR
Technical or vocational certification
At least 1 year experience with the implementation and support of processes and practices for managing IT infrastructure, development and operations using the concepts and techniques of information technology infrastructure library
At least 4 years experience with leading, building and managing effective teams
At least 2 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
At least 4 years experience with installing, relocating, and maintaining computing hardware, such as monitors, small CPU's, and printers
Storage hardware
Server hardware
Mid-range hardware
Networking/communications hardware
Mainframe hardware
Hardware installation and support
Project control and reporting
Technical troubleshooting
IT systems management
Telecommunications
IT project management
Hardware infrastructure
IT service change management

193

Software Implementation Manager Resume Examples & Samples

Guide Engineering in the creation of automated upgrade/installation programs
Initiate the development of tools to expedite upgrades/installations (conversions, downloadable upgrades, etc.)
Bachelor’s degree in Information Technology, Software Engineering, Management or equivalent experience
5 years of experience in Medical SW or other related Healthcare industry field
Strong leadership skills (ability to initiate and drive positive change)
Experience in project management and process improvement
Excellent time management, organization, strong analytical and problem solving skills
Ability to effectively interact with customers (via phone and face-to-face)
Self motivated and have excellent relationship building skills
Tenacity and the ability to effectively use available resources to assess and resolve problems
Up to 50% travel, including outside of North America

194

Implementation Manager Resume Examples & Samples

Conducts onsite or web based training to customer base. High level of application knowledge is required
Executes on defined practice workflow, implementation checklists and end user training materials. Supports the adoption of MU, Patient Portal and LM integrated solution in customer environment
Follows customer training plans and Implementation Checklists. Assesses user abilities and tailors training to meet customers’ needs
Ensures participation, innovation and decision-making among group; effectively uses facilitation tools and group process techniques
Responsible for achieving project goals and meeting milestones. Supports customers during implementation both remotely and onsite as appropriate
Provides implementation change management support of the iKnowMed EHR and Lynx Mobile systems into physician practices
Exercises good judgment within defined procedures and practices to determine appropriate action
2+ years work experience training, implementing and/or supporting clinical staff and providers in use of EHR or other clinical systems
2+ years experience in health care environment, preferred clinic setting
Proficiency in MS Word, Excel, CSV, Webex and PDF file
Writes succinctly – Writing of site notes and policies and procedures is both clear and succinct. Expresses ideas and conveys information in a minimum of words. Appropriately uses written communications
1-2 years experience in clinical environment such as hospital or clinic
Staging Computer equipment and peripherals
Set-up Lynx Mobile Cabinets and install remote locks on refrigerators
Basic understanding of Web Browsers: Internet Explorer, Google Chrome & Firefox
Basic understanding of Operating Systems (i.e. Windows, Mac, Android)
Basic understanding of Network appliances (network panels, hubs, switches, CAT5/6 Ethernet cables & Drops) and concepts (CAT5 Ethernet, Wireless Access, IP Configuration, Internet bandwidth)

195

Implementation Manager Resume Examples & Samples

*Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas
Lead and coordinate the operational aspects of the Sales Outreach and Development team
Ad hoc projects as needed / assigned
Must have the ability to build and maintain relationships
Be able to represent leadership in the execution of assigned projects
Will need to multitask, organize and prioritize work as the project needs dictate
Will have the ability to handle difficult situations in a confident and diplomatic manner
Will drive projects and be self-directed and motivated
Will identify and resolves issues / roadblocks inhibiting completion of project goals
Should have experience managing issues, risk and decision logs
BA / BS degree and / or equivalent education and work experience
3+ years of project management experience
3+ years’ experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
Demonstrated ability to prioritize and balance multiple priorities and projects
Demonstrated history in navigating cross functional / cross segment, enterprise groups within an organization
Experience in Change Management Experience documenting detailed business processes using a variety of tools and techniques

196

Implementation Manager Resume Examples & Samples

Delivering an exceptional onboarding experience to customers that results in a rapid implementation effort and a satisfied and referenceable client
Tailoring the implementation process and product configurations to reflect an extensive knowledge of our customers’ business process and strategic needs
Preparing detailed and accurate status reports on an ongoing basis and escalating issues to the leadership team when appropriate
Tracking major client-specific product deliverables and reinforcing the scope of work outlined in the contract
Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and the Optum Data Factory
Working closely with other Implementation Managers to facilitate cross-pollination of client-based learnings and to ensure consistency of the overall delivery model
Looking for ways to constantly improve overall Client Services performance including the development and continuous improvement of the methodology
Ability to anticipate and manage conflict, while leading the implementation through tenuous situations
Strong decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests
Proven ability to independently and successfully apply process improvement methods with measurable business performance improvement outcomes
Ability to collaborate with the broader Client Services team to prioritize deliverables and understand risk and/or impact
Ability to learn analytics platform and understand impact of data availability on overall client deliverable
Ability to establish trust and credibility at all levels of an organization
Innate sense of organization and basic project management skills
Timely completion of administrative responsibilities including timesheets, expense reports, and required trainings
Willingness and ability to travel (up to 50% travel)
Energy, flexibility, and positive attitude in a fast changing environment
Proficient in MS Word, Excel, PowerPoint, and Project

197

Client Implementation Manager Resume Examples & Samples

Utilize the project management methodology, serve as the main point of contact for client interaction through the transition process, executing to successful completion. Communicate effectively with clients, as well as internal and external business partners, providing timely status reports through conference calls or timeline/project plan updates and maintaining overall responsibility for the transition. May participate in implementation meetings to proactively address transition strategies and promote better understanding and accurate expectations. Follow internal procedures to properly document work
Develop relationships and partner with all areas of RIS to orchestrate a successful transition. Utilize problem-solving techniques and networking skills to resolve issues in a timely manner. Demonstrate integrity and professionalism in all interactions, both internally and externally
Analyze less complex set-up information and demonstrate knowledge in all aspects of the transition process. Develop a working knowledge of our recordkeeping and accounting system, plans, contracts, and pension documents. Be familiar with our investment options, results and philosophy, and discuss with clients
Strong leadership, decision-making, and negotiation skills, along with the ability to maintain confidentiality
Analytical, innovative, and creative thinking along with problem solving skills
Excellent relationship building and communication skills, including verbal, written, phone and presentation skills
Strong initiative and organization skills to work efficiently to meet deadlines on multiple transitions
Must be detail oriented with focus on accuracy
Knowledge of all aspects of pension, including plan design, products, services, administrative systems, investments, laws and regulations required

198

Implementation Manager Resume Examples & Samples

Execute Project Management
Drive Change Management
Perform Leadership
Approx 2 - 3 years relevant experience is perferred

199

Implementation Manager Resume Examples & Samples

Gather the client’s business needs and requirements and propose the right TTS Products to the client
Develop effective project plan with the details of scope of work for external and internal clients
Lead multiple projects depending on complexity of business scope with excellent project management
Professionally manage client expectation and coordinate with internal teams to ensure smooth project implementation and deliver the project on time
Collaborate with global, regional and local team across functions in commercializing, implementing and delivering right solutions to the clients
Provide consultancy to the clients on the TTS products, electronic banking platforms and system integration
Liaise with electronic banking system team to setup electronic banking platforms and complete system integration test
Conduct external and internal training class for clients and internal team
Report regularly to management and the clients
Monitoring, Controllng and Updating regularly in CRM and MCA
Perform TTS products cross-selling to clients

200

Cib-implementation Manager Resume Examples & Samples

BA or BS Preferred
Treasury Services/Cash Management experience (Minimum 5 years)
US Dollar Clearing
Data Communication Protocols
Electronic Data Interchange (EDI)
Extensible Markup Language (XML)
User Acceptance Testing
Swift knowledge (MT and XML messages)

201

Implementation Manager Resume Examples & Samples

Manages multiple implementations, renewals, and change orders concurrently
Coordinates activities through both internal and external stakeholders. External stakeholders include the client, broker, non-Cigna carriers and related third parties. Internal stakeholders include anyone involved in the effort which may include client managers, account managers, installation specialists, quality control, systems integration, product development, etc
Manages the gathering of critical information from, account management, client, and broker
Documents system requirements, negotiate and resolve all issues relative to the implementation and/or renewal process and timing of deliverables
Validates incoming data files for accuracy using provided file layout documents
Teams with matrix partners to assure successful implementation of all deliverables. Communicates customer’s expectations to business partners
Owns initiation of meetings and leads discussions
Engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each project
Engages in effective follow-up to ensure all deliverables are met
Accountable for client expectation management. Produce, manage and distribute an installation timeline to ensure commitment of all deliverables. Educates clients and brokers on the renewal process
Develops, implements, and manages action plan to assure timely and accurate case installation and effective coordination between the various areas
Manages the schedule of activities in conjunction with the portfolio of activities being performed across the organization
Maintains detailed ongoing knowledge of our products, internal systems, and processes
Train clients on use of the system with regard to administration, employee experience and reporting suite
Assesses the effectiveness of the implementation process and recommends and implements improvements as necessary
Manage complex, multi-product implementations for National Accounts
Mentor other IM team members as needed
Support cross company initiatives as needed
H.S. Diploma/GED required
Bachelor degree in Information Systems, or related discipline/experience preferred
5 or more years of experience with and solid understanding of benefits administration with a preference to online enrollment applications preferred
5 or more years managing project schedules preferred
5 or more years of experience in a client management preferred
Excellent Microsoft office suite skills including Excel, Word, PowerPoint. Microsoft Access a plus

202

Senior Implementation Manager Resume Examples & Samples

Overall responsibility for the successful initiation, planning, design, execution, testing, monitoring and closure of assigned projects
Understand the Citi TTS product offerings to ensure client's needs are met
Conduct scope reviews, documenting the client's requirements in a clearly defined project requirements document
Coordinate the work streams of appropriate business partners (i.e., product, technology, account management, operations and vendor management) to ensure delivery of products and services as outlined in the client mandate
Develop a comprehensive project plan outlining all project deliverables, milestones, and resources
Responsible for communications including status reporting, risk management and project timelines, with full accountability for the end to end process
Conduct regular client meetings, gain approval for change management, identify risk triggers and meet or exceed forecast to deliver an unmatched client on-boarding experience
Consistently meet scorecard objectives and maintain top scores on Voice of the Client surveys
Adhere to all compliance procedures
Strong knowledge and understanding of Citi’s commercial card technical offerings, specifically Citi’s suite of technology tools, files, and popular client ERP systems

203

Implementation Manager Resume Examples & Samples

Provide technical and management support to Implementation Specialists for the successful completion of Implementation projects, including plan setup on the Part+ recordkeeping system and payroll setup
Work with client service team members to arrive at appropriate decisions regarding complex plan provision issues and questions; pursue additional information and/or research when necessary to finalize outstanding decisions related to plan setup and programming; understand regulatory rules as they relate to plan features and design to ensure accuracy
Interact with internal departments to facilitate the conversion process and issue elevation as necessary; attend development, project and other meetings
Promote career development for direct reports by identifying opportunities for training and professional growth
Identify procedural improvements and assist with documentation and training as needed
Represent Implementation Department in companywide projects and initiatives
Work with team & clients (as necessary) to discuss payroll issues and payroll related programming items
Track completion & accuracy of the set up of all systems (Parts+ set-up, payroll, web) interfaces per department standards. Review complex Plan set-ups when appropriate
At least 8 years of Defined Contribution operations experience
Excellent project management, organization, communication and interpersonal skills
Strong industry and product knowledge, and a good understanding of ERISA
Management/supervisory experience

204

Implementation Manager Resume Examples & Samples

Lead our team of high-performing Implementation Consultants to effectively deliver Qualtrics solutions, providing coaching and mentorship to guide career development
Accurately evaluate performance of team members and provide direct and actionable feedback
Manage team capacity, forecasting, financial performance and resource allocation
Oversee delivery of a large portfolio of delivery projects varying greatly in size and complexity. These vary from four week, single stakeholder engagements, to multiyear, multidisciplinary, international deliveries with dozens of stakeholders
Coordinate with other functional leaders across the business to develop and deliver multidisciplinary solutions and projects, and drive initiatives to improve the customer experience
Design and implement scalable processes, increase efficiencies and exceed client expectations
Setup mechanisms to continually improve tools and ways of working
Build relationships with key clients, partners and internal counterparts
Communicate team impact and results to key stakeholders and act as an advocate for the team within Qualtrics
Maintain an expert knowledge of the Qualtrics Insights Platform and other products, and drive improvements to product quality/customer experience
Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals
7+ years experience
MBA or advanced degree from a top-tier university
Knowledge of standard project management concepts, practices, and procedures

205

Implementation Manager Resume Examples & Samples

Collaborate with key product, development and operational leadership to establish plans and engage teams to deliver client-agreed outcomes for approved implementations
Plan, manage and maintain detailed end-to-end project activities, ensuring all cross-functional dependencies are identified, managed and resolved
Identify, communicate and manage risks and issues impacting all aspects of a program
Delivery in accordance with an agreed project lifecycle including development and maintenance of key project artefacts
Internal governance and reporting
Client engagement and reporting
Demonstrated technical aptitude to be able to understand, question and organize technical topics and translate them into business terms
Demonstrated payments industry experience
Demonstrated excellent verbal, written and presentation communication skills
Strong negotiation skills and ability to influence internal and key external decision makers

206

Implementation Manager Resume Examples & Samples

Lead organizational development and adoption of client implementation and training process
Build command and control around program areas to drive client success maintaining complete oversight of all operations within client onboarding
Develop and implement strategies to achieve product standardization/utilization initiatives
The position requires strong communication and presentation skills. Facilitates team meetings inter/intra department/system sites
Requires ability to work comfortably with a variety of levels within the organization from staff level to C-Suite
Facilitate the definition of project scope, goals and deliverables; define project tasks and resource requirements; develop full scale project plans while planning and scheduling project timelines
Coordinate assigned account staff to successful delivery of Sg2 products and services
Build scorecards and tracking tools to monitor both project success and operational metric-based performance
Consistently report to program team, Senior leadership, and Executive leadership defining project progress, risks, impediments, and solutions

207

Implementation Manager Resume Examples & Samples

Consult with client to manage expectations and ensure products meet client needs
Serve as central point of contact in the implementation phase and routinely relay project information to management and key stakeholders
Communicate thoroughly and effectively with the client, specifically focusing on client responsiveness
Assess and evaluate client needs for initial scope of project and develop project specifications and objectives based on the assessment
Prepare and maintain project plans and client-facing communications including - but not limited to - project timelines, schedules, agendas and training plans
Monitor project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope
Consult with the client to develop communications strategy and coordinate the delivery of materials
Configure the system as defined in the project scope and specifications
Conduct onsite presentations, webinars and conference calls during the implementation phase to orientate a new client, collaborate with contacts and train client contacts on the systems and processes
Work closely with internal partners (Customer Service, Financial Operations, Card Operations, Product Support, and Product Development) to ensure client-specific requirements are executed
Proactively identify factors jeopardizing the project and escalate issues to management as appropriate
Manage multiple projects, tasks and responsibilities simultaneously
Develop and maintain product and system knowledge, attend and conduct internal and external training sessions, review enhancement and defect-resolution software release information
Assist other team members with client implementations, product knowledge and project tasks

208

Implementation Manager Resume Examples & Samples

Prepares, maintains and updates project plans, agendas and systems set-up for projects. This includes determining project steps, activities, the sequence of events, critical success paths, dependencies and the duration of tasks. Incumbents may collaborate with technical staff to estimate time requirements to complete project tasks and milestones. On a regular basis, updates the project plan with actuals and forecasts
Identifies and acquires appropriate resources needed, ensuring availability necessary for project deliverables. Manages resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects. This may include collaboration with functional department managers to assemble project teams
Coordinates all implementation project matters and monitors progress on a daily basis. Assigns and documents project responsibilities ensuring that activity, integration and productivity are employed in the most efficient manner while still meeting project targets. Manages resources within respective departments and/or operations as well as materials committed to the projects to ensure that project milestones are met and completed on time
Performs various implementation tasks including plan survey completion, system set up, communications strategy consultation and materials delivery, and web-based system demonstrations and training sessions
Serves as a central point of contact to routinely relay, facilitate and keep stakeholders apprised of the project’s status and respond to questions or inquiries regarding the project. Maintains open communications and relationships with clients as well as the project team, coordinating and conducting meetings as appropriate.. Conducts risk assessment of strategic, technical, financial, or business factors affecting the project. Monitors project deliverables and progress through the duration of the project plan, managing deviations as appropriate, including project scope. Identifies factors jeopardizing the project and escalates issues as appropriate, recommending solutions to senior project team members, managers of project management or directors

209

Implementation Manager Resume Examples & Samples

Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework
Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations
Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications
Knowledge of and ability to bring a reported problem to successful resolution
Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies

210

Senior Implementation Manager Resume Examples & Samples

Project management of all activities related to delivering features and product and integration of these plans with client initiatives and rollout plans
Engage internal teams and coordinate facilitate ongoing communication with these teams
Develop and present executive level presentation materials
A minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or equivalent experience
Candidates considered for hire must pass verification of employment/reference screening and criminal background check. For certain positions, a credit check is required
Demonstrated knowledge in technology lifecycle processes (PMLC, SDLC, agile, waterfall, etc.)
Demonstrated business systems analysis and project / program management experience
Strong desktop computer skills, focusing on MS Project, MicroSoft office
Ability to travel (up to 20%)

211

Implementation Manager Resume Examples & Samples

Author OFSC training content for publishing locally as well as on Oracle University
Provide internal global resources with classroom training, demonstrations, meetings, conferences, and workshops to enable them to market sell, implement and support the OFSC solution
Conduct product technical training sessions local and remotely
Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
Implement and facilitate activities and events, material production and distribution, and other resources to ensure that operations are managed within authorized budgets
Proven written, verbal and presentation communications skills
Experience building educational and training curriculum for both online and in-person usage
Experience using e-learning development/editing tools is a plus (ex. Captivate, Claro, Photoshop, Audacity, Screenflow, etc.) and learning management systems (LMS)
Have an acute attention to detail
Excellent analytical, listening, presentation, and communication skills
Willing to travel, working both onsite and remotely

212

Senior Implementation Manager Resume Examples & Samples

Has lead responsibility for directing a group of internal resources to actively on-board clients utilizing Citizens Commercial Card products to the Bank
Provide a best in class client experience, while managing internal and external client expectations
Responsible for developing requirements and a custom project plan for each client implementation
Independently manage deliverables from Treasury Solutions team including Sales, New Account Setup, Credit, Operations, Technology, and Client Services
Routinely manages the most complex implementations and high revenue clients; deals that require a higher level of expertise and experience
Serve as a point of escalation on behalf of the client to ensure timely issue resolution
Manage a portfolio of client implementations, monitoring requests in queue to ensure aged items are expedited on a timely basis
Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation
Operate independently and exercise professional judgment in making decisions that impact the client experience without seeking management approval
Individually responsible for the quality and timeliness of all project deliverables, including executing client contracts that bind the bank, as well as the implementation of relevant project management practices (status reporting, issue tracking etc)
Escalate and expedite implementation delays and missed SLAs as appropriate
Participates in sales activities, e.g. client presentations and proposals when required to enhance the client experience
Serve as product expert by accompanying sales officers on client calls to explain more complex product set-up to customers, and help ensure our capabilities meet client needs
Active participation in responding to Request For Proposals (RFPs) and support Product team in roll-out of new products
Will involve travel to client site in some cases
Conduct implementation kickoff with client (in-person, via teleconference, or via email as required) to review project requirements, develop plan of approach, develop implementation project plan, assign roles and responsibilities, and determine agreed upon timeframes for completion; regular communication with client and Treasury Solutions Sales to update status and address issues
Utilize project plans for managing implementations
Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex products
Attend meetings and training as required to continue development and to enhance knowledge of commercial card products, processes, and technologies
Provide feedback and advice on modifications of Treasury Solutions products and proactively identify and communicate process improvement opportunities
Represent Implementation Organization on working groups for new products, enhancements to products, and improvements to business processes
Train and mentor less experienced implementation managers. Serve as “resident expert” on particular product setups
Five or more years experience in Commercial Card sales, product management, service, or implementation in the commercial banking industry or equivalent corporate experience in a treasury/finance department
Detailed knowledge of commercial card products and an understanding of the sales process and the client need that drives usage of these products. (Min of five years of experience)
Two or more years experience implementing traditional and virtual Commercial Card Products
Strong written and verbal communications skills. Must be able to adapt and tailor message to particular audience (Sales, Product, Operations, Technology, and Client)
Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/setup perspective and be able to articulate it to a less technical audience (Client and Sales)
Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment. (Min of 3-5 years of experience)
Must be able to work under minimal supervision and work well under pressure
Ability to work well with product management, sales, customer and technical system staff to resolve issues and problems
Proficient with workflow tools: Sales Force, MS Project, MS Excel, etc
Knowledge Preferred: E-Payables, CentreSuite; SmartData; TSYS

213

Implementation Manager Resume Examples & Samples

Successfully manage complex customer implementation projects
Ensure customer business requirements are defined and met through the implementation projects
Gain expertise in client business processes, the data and our applications
Coordinating efforts of a wide team to deliver to schedule
Follow project management disciplines
On-site client servicing
Develop the processes that drive implementation and refine existing processes for client engagements

214

Implementation Manager Resume Examples & Samples

Prepare and take ownership for all implementation and resource plans, reporting on their progress and resource requirements, as well as making sure they are in line with any wider programme plans
Identify, track, manage and mitigate any project risks, assumptions, issues and dependencies
Work with Learning & Development (L&D) to develop training needs driven by change, planning when and how this will be implemented

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Implementation Manager Resume Examples & Samples

Ability to quickly establish and maintain productive relationships with key partners
Highly motivated to succeed in a performance driven environment
Strong detail-orientation and problem solving skills
Strong customer service or client-centric focus
Ability to work independently with minimal supervision toward the achievement of personal and team goals
Strong communications, including oral and presentation skills
Effective planning, time management and organizational skills
Outstanding sales/portfolio management, business development and negotiation skills
Ability to multitask and change direction in ever changing payment processing environment
Ability to coach associates with less experience and/or knowledge
Knowledge of First Data Processing Platforms and products/services a plus
5+ years of sales/portfolio management experience,
Proficient in Microsoft Excel, Vizio, Word, PowerPoint, and Outlook
Ability to quickly learn various sales applications

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Implementation Manager Resume Examples & Samples

Manage and lead the implementation process for assigned national, multinational, regional & Global travel accounts
Develop and maintain detailed Project Plans for each implementation
Conduct regular meetings and liaison with key stakeholders to provide progress and risk updates on new client implementations
Implement all new travel business acquired and effectively hand over the accounts to Service Delivery
Clear understanding of the GBT Value Proposition and technology tools to implement new accounts
Self motivated and result driven with the ability to deliver on SLA’s through a professional and focused plan

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Senior Implementation Manager Resume Examples & Samples

5+ Years of project / program management is required
Track record of delivering programmatic goals and managing complex projects
Demonstrated ability to deliver both strategic and tactical results from inception to completion
Excellent planning and execution skills. Meticulous and methodical, detail oriented with a demonstrated ability to dive deep and ask the right questions
Proven track record of achieving insight through analytic or quantitative methods
Bachelor's degree is required, MBA preferred
Experience in marketing and/or program management in the Retail or Service industry
Demonstrated ability to build quantitative models and structured problem solving
MBA or advanced degree in a Marketing

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Implementation Manager Resume Examples & Samples

Support Sales Execution: Provide product and application expertise to the global field sales rep teams and dealers to support prime product and work tool sales execution, price realization and improved value proposition
Will be a deep subject matter expert in terms of product application knowledge base for a certain group of Cat models and will be considered the field’s "go to resource"
Responsible to develop and deliver product and application training to field reps, dealers & customers
Identify, manage and provide reports on competitive performance studies, feature/benefit comparisons and maintenance and repair cost analysis
Develop, support and train field reps and dealers with equipment analysis software
Position may require analysis of complex machine performance issues that require careful analysis, diagnosis and recommendations to customers
Support New Product Introduction Development: Provides significant input to Product Groups and NPI team(s) for next generation product development activities. The scope of this support will be driven by quantity of responsible models and if directly or indirectly supporting the product group
This includes the collection, prioritization and communication of Voice of the Customer
Assist in defining and placing value on new product features, functional and technical specifications and general product requirements
Responsibilities are generally global in nature and would include work in the development of product requirements for emerging markets
Support, monitor readiness and/or attend NPI gateway reviews
Support ongoing Value Analysis work for NPI teams especially related to competitive performance, features, maintenance and repair costs
Provide Product Group with industry-specific trends based on customers’ operational data and benchmarking
You must understand and keep current on customer/dealer market and needs and understand how and why decisions are made within your work group and organization. You are responsible for applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning. Incumbents may provide direction to less experienced personnel
You, along with your manager, will direct your development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems and developing leadership abilities. You must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs
A college or university degree, or equivalent experience, and generally 10-15 years of progressively responsible job-related experience at Caterpillar
Must be able to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an "expert" in product application
A broad knowledge and understanding of Company products, Product Support strategies, Dealer operations and capabilities, machine performance software, warranty policies and procedures
Would benefit from having worked in a Marketing Company and / or Product Group assignment
Good human relations and communication skills are required to develop a cooperative work relationship with others inside the department and especially field sales organizations, dealers and customers
Master's Degree (or equivalent)

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Implementation Manager Resume Examples & Samples

On- site deployment and installation
Post go-live support, activities and deliverables
Project deployment plan (part of overall project plan)
Handling all customer site environment issues: HW, SW, DB, etc
Non-functional project tests (on-site and 3rd party locations)
Customer training and mentoring
UAT Support
Leading the triage (first stage of defects analysis) with the customer
Working with the off shore Project Delivery Manager to define the patch scope and priority
Production readiness (both Sapiens and customer) - including checklist preparation and implementation
Additional services provided (testing, configuration, etc.)
Define and deliver approaches and plans for implementation of project lead changes to Production Environment
Manage delivery of each 'in-flight' release of change during all phases of testing from SIT to Production Deployment and through warranty
Work with Delivery Assurance and Service Management and within Delivery Portfolio Teams to ensure all delivery and delivery governance, including Service Transition, requirements met
Manage technical dependencies and all implementation requirements
Establish strong working relationships with stakeholders at all levels including technical delivery personnel, PMs and business operations management
Plan and manage complex technical deployment activities
Galvanize, organize and manage effective implementation teams, ensuring most effective use of resource time and securing availability in advance with individuals line and task managers as appropriate
Walkthrough implementation approaches and plans with Head of Delivery Assurance and Implementation Teams
Address, mitigate, minimize and resolve potential and actual technical conflict risks, ensuring economies of scale are realized and consistency in technical implementation approaches where appropriate
Ensure business and operational requirements relating to each technical implementation / deployment are met
Organize and manage control and command center for implementations
Define and agree detailed escalation paths in advance of each implementation with review and assessment of their effectiveness and the criteria for specific escalations each time
Control and manage implementation schedules and escalations throughout implementations
Ensure comprehensive resource availability and cover for all implementations
Strong preference given to candidates who have gained this experience at Financial Services and/or Banking institutions
Proven capability of effective verbal and written communication skills
Aptitude for assessing and commanding resolution of complex IT dependency risks and issues and clearly presenting and explaining options and informing decisions to IT and non-IT personnel
Ability to think quickly in demanding environment
Evidence of building high quality Implementation Approach documentation, Implementation Plans and of management of implementations
Willing to work frequent weekends and evenings when implementations are scheduled
Strong understanding of IT delivery with demonstrable experience of relevant skills across SDLC

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Senior Implementation Manager Resume Examples & Samples

Providing best in class client experience for on-boarding by effectively managing internal and external client expectations
Managing deliverables from the Treasury Solutions team including requirements from Sales, Product, New Account Setup Unit, Operations and Client Services
Serving as a point of escalation on behalf of the client to ensure timely issue resolution
Maintaining a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis
Expertly manage each implementation as a project from end to end while meeting defined service level agreements with a focus on expediting revenue generation
Providing feedback and advice on modifications of Cash Management products and proactively identifying and communicating process improvement opportunities
Attending meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies
Providing support to team colleagues as required
Responsibility for the quality and timeliness of all project deliverables as well as the implementation of relevant project management practices (status reporting, issue tracking etc); escalating implementation delays and missed service level agreements as appropriate
Facilitating implementation kickoff with client (in-person, via teleconference, or via email as required) to review implementation project plan, roles and responsibilities, and timeframes; regular communication with client and Sales to update status and address issues; Utilizing project plans for managing implementations
Proactively participating in sales support activities, e.g. client presentations and proposals when needed
Maximizing revenue opportunity by referring client opportunities to Sales that are identified during the on-boarding process
Minimum 5 years experience in Treasury Cash Management, product management or service implementation
Detailed knowledge of cash management products and an understanding of the sales process and the customer need that drives usage of these products
Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be ability to articulate it to a less technical audience (Customer)
Minimum of 3-5 years of experience managing deliverables from multiple partners and working on multiple projects simultaneously in a time-sensitive environment
Proficiency with workflow tools: SalesForce, PACMan, MS Project, MS Excel, etc

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Implementation Manager Resume Examples & Samples

Support during off-site training with training provider or training team
Support in pub prior to ‘go-live’ completing readiness checks, pre go-live visits and provision of coaching to all pub teams to ensure familiarity with systems and associated activity
Ensuring compliance objectives are met with and risks managed appropriately & recorded
Providing the project team with on-going reporting and status updates
Completion of post go-live visits and on-going mentoring support as needed
Site coaching for all management teams and team players
Liaising with internal stakeholders to ensure roll out is co-ordinated effectively and efficiently
Detailed monitoring and evaluation of all interventions
Support in realisation and logging of project benefits and reporting appropriately to the project team
Support in ad hoc additional projects as requested by the team leads

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Implementation Manager Resume Examples & Samples

Bachelor’s degree or directly related year for year experience
5 years’ experience in software industry or Project Management
Microsoft Office expertise

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Implementation Manager Resume Examples & Samples

Gather accurate business requirements and provide analysis by working with customers via conference calls and face to face meetings
Understand and leverage production capabilities and equipment to be a trusted and knowledgeable liaison between the customer and CFS
Create detailed specifications that align with the business and customer needs
Accurately determine, document and assign tasks to team members
Manage deliverables from all functional teams, ensuring they meet the defined timeline and quality expectations
Develop and implement use case test plans to ensure a successful delivery of a project
Responsible for developing for deploying project management principles and techniques to one or more projects that span multiple functional departments (IT, Operations and Customer Service)
Ability to provide business and/or technical sales support to the extent needed for successful direction of the project
Exhibit creative problem solving and leadership in customer facing implementations
Maintain and monitor workflow by establishing and adjusting resources in order to meet daily output goals and customer needs
Resolve employee issues by analyzing data; investigating issues; identifying solutions and recommending action
Conduct employee training and performance appraisal process
Ability to prioritize workload while managing several projects
Maintain a clean, organized work area
Comply with all safety, DOT, HAZMAT and environmental policies and procedures
Use all designated Personal Protective Equipment as required
Behave in accordance with Travel Tags, Inc. Core Values
Oversees Project Management and Variable Data Processing team
Bachelor’s degree in Computer Science or similar field
Strong knowledge of project management methodology and tools including computer systems such as MS Project and MS SharePoint
Strong knowledge of business analysis methodologies and tools
Familiarity with a variety of file format structures
Programming experience including .NET development preferred
Microsoft SQL Server, SSRS – Reporting Services and SSIS – Integration Services experience preferred
Visual Studio 2005/2008/2010 experience preferred
Ability and willingness to hold self and direct reports accountable for meeting performance expectations
Possess high level of integrity and objectivity by using data in making decisions
Excellent technical writing skills to be able to produce high-quality reports
Self-starter with excellent organizational skills who has proven to handle multiple activities
Ability to manage stakeholders through personal leadership and clear project goals
Strong attention to detail, process oriented and organized
Ability to communicate effectively to large groups of employees
Interact constructively and effectively with all plant employees
Ability to work in a team environment toward a common goal
Reacts to change productively and handles other tasks as assigned
Maintains a pattern of regular and predictable attendance
A service-oriented individual with a high energy, positive and friendly demeanor
Ability to respond to continually changing priorities and coordinate multiple projects
Computer skills (Outlook, Excel, Word, PowerPoint, internet research)
Strong customer service, interpersonal, communication and problem solving skills

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Implementation Manager Resume Examples & Samples

Support ongoing development of the Manufacture Refund Service program and implementation strategy
Implement and coordinate a successful sales strategy resulting in new MRS contracts
Serve as a liaison/subject matter expert (SME) for the Manufacturer Refund Services program
Serve as liaison/SME to analytics team for data collection and project coordination for each MRS project
Act as liaison/SME to Apexus MRS Alliance Partners, developing and building ongoing business relationships
Provide oversight and evaluation of ROI of each MRS contract and project to Apexus senior management
Present publically on MRS program at national, regional, and local conferences and events
Minimum five years industry experience in one or more of the following areas: healthcare sales/contracting, pharmaceutical sales/contracting, health system pharmacy, pharmaceutical supply chain
Experience negotiating contract terms and conditions
Must possess strong business acumen
Requires 10 to 25% travel
Familiar with Lean or CQI business cultures
Experience in government pricing is a plus

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Implementation Manager Resume Examples & Samples

Collaborate with Sales, SEs, SAs and Client Services to validate requirements against customer scope and Equinix process
Coordinate with local site leadership to commit to binding customer ready dates based upon documented requirements
Work closely with site leadership to manage local IBX Ops resources to achieve timely delivery of new and expanded, supplemented complex customer installations
Manage projects at the IBX level to ensure implementations meet customer and Equinix quality standards
Perform on premise activities, including but not limited to surveys, measurements, vendor supervision and field verification
Responsible for resolving a wide range of standard and non-standard project challenges to facilitate timely implementations
Proposes and develops solutions cross-functionally to solve non-standard client requests
Responsible for customer satisfaction, measured via satisfaction surveys and cross-departmental feedback
Able to identify and manage project risk factors, lead project issue resolution, document and distribute record of key decisions
Understands clients’ cage footprints, layouts, configurations and contractual agreements
Demonstrates proficiency in use of Equinix systems, tools and processes
Creates and manages complex, cross-functional project plans
Bachelor’s degree in Electrical Engineering, Information Technology, Business, Management, Operations Management or Operations Research preferred or equivalent experience
Ability to read and interpret blueprints, schematics and architectural diagrams
Excellent planning, analytical, interpersonal and communication skills
Minimum of 5 years in a project management or equivalent role, including experience managing vendors, issuing RFPs, and bid leveling
Demonstrated prior success with execution of large-scale project plans, including remote management of teams in multiple time zones
Experience in a technical industry; preferably IT, telecommunications or data centers. Equinix IBX Operations experience a decided plus
Demonstrated strong skills with Microsoft Office, Excel, Microsoft Visio, Microsoft Project, and Adobe Acrobat
Highly organized with outstanding attention to detail and a consistent dedication to resolving issues
Calm and effective under pressure. Able to communicate professionally in high stress situations
Able to respond to orders and inquiries with appropriate sense of urgency in a 24/7 environment, including expedites and negotiates, when applicable
Able to plan, execute and manage high volumes of work, including multiple projects concurrently
Strong business acumen, including excellent written and verbal communication skills
Requires strong analysis, judgment, negotiation, and problem solving skills
Flexible and able to work through challenges related to unique and non-standard solutions
Agile, PMP, or other project management certification a plus
Must be able to travel, as necessary, to manage customer projects

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Ftth Implementation Manager Resume Examples & Samples

Working knowledge of Access Network Design facilities in a timely fashion to meet customer service dates
Track and manage Vendor level Program growth and development
Monitor and manage network facilities using various computer based programs ex NetworkX, SAP, HSA HSM, IPAIRS, Network Request etc

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Senior Implementation Manager Resume Examples & Samples

Provide best in class client experience for on-boarding by effectively managing internal and external client expectations
Manage deliverables from the Treasury Solutions team including requirements from Sales, Product, Operations and Client Services
Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are escalated on a timely basis
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes, and technologies
The quality and timeliness of all project deliverables as well as the implementation of relevant project management practices (status reporting, issue tracking, etc)
Facilitate implementation kickoff with client (in-person, via teleconference, or via email as required) to review implementation project plan, roles and responsibilities, and timeframes; regular communication with client and Sales to update status and address issues; utilize project plans for managing implementations
Proactively participate in sales support activities, e.g. client presentations and proposals when needed
Develop training materials, self service tutorials; deliver customer training in-person, over the phone or via online webinar
Review product set ups to ensure they are complete and correct prior to installation and training
Provide market feedback on product solutions to Technical Sales and Product Development
Minimize risk to the bank and customers by explaining proper use of security features
Ensure that installation/training procedures and guidelines are kept up-to-date
Maximize customer opportunity by referring opportunities to Sales that are identified during the training process
Work with large, complex setups requiring a high level of technical expertise and less complex and lower revenue client implementations
Provides technical expertise and training for new and existing customers on Treasury Solutions Cash Management products and services including Money Manager GPS (online banking), EZ Deposit (remote deposit), Lockbox Image, ACHieve Access, SweepNet, EDI, and all incoming/outgoing File Transmissions

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Implementation Manager Resume Examples & Samples

Have knowledge of all Cross Country Healthcare’s business offerings, expert knowledge of Workforce Solutions, including but not limited to VMS technology, IVS programs, Learning Management system (benefits and features), as well as operational processes for Travel Nursing, Allied, Physician / Locum Tenets, Perm Placement and Per Diem services
Work closely with Sales organization, Operations team, and healthcare facility clients, driving the Workforce Solutions transition from the sales process, through implementation and into operational maintenance
Lead workforce solution design based upon Cross Country & Clients mutual goals
Develop customized implementation schedule for each WFS implementation and execute according to plan, Maintain and adhere to the formal implementation process and schedule
Management, collection, analysis and communication of pre WFS utilization and spend data, that will be utilized for benchmarking and base line for future assessment of effectiveness of services and measurement of cost containment
Lead, coordinate and facilitate client and internal meetings concerning implementation activities
Maintain updated knowledge and experience in the use of VMS technology, train internal and external clients on VMS technology; assessing and driving product enhancements when necessary
Serve as project manager for key Cross Country University (CCU) initiatives at WFS facilities, including but not limited to; Learning Management System, CCU specialty testing, Joint Commission related initiatives
Identify and communicate potential service and new business opportunities
Assess data & reporting needs, develop reports as necessary and teach WFS Operations team to complete and deliver reports
Represent and support the business initiatives of Cross Country Staffing internally and externally
Service all internal and external customers in a positive manner at all times
Provide appropriate coverage (i.e. backup) when WFS team members are out of the office
Utilized as CCS resources at any client facility based in proximity to primary residence/geographical region
Other duties as assigned, with or without accommodation
Support and credibility
Demonstrated analytical sense with excellent attention to detail
Strong decision-making abilities
Goal and detail oriented
BA/BS with focus in business, clinical / healthcare administration or technology, or equivalent work experience
Proven project management experience, PMP or equivalent certification preferred
Minimum 3 years’ project management or business management experience, in healthcare or staffing industry
Experience in utilizing computer—MS Word, MS Excel and MS PowerPoint are required. Preferred experience with MS Project and MS Access is desired
Coaching / Training experience preferred

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Implementation Manager Resume Examples & Samples

Knowledge of project management principles, practices and procedures a plus
Attention to detail and impeccable follow through
Strong written and verbal communication skills and interpersonal skills
Ability to work globally (and virtually) with a variety of cultures & key project stakeholders
Additional German language desirable

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Implementation Manager Resume Examples & Samples

Diploma or Bachelor’s degree in Electrical Engineering, Information Technology, Business, Management, Operations Management or Operations Research preferred or equivalent experience
Prince2 Practitioner
Minimum of 7+ years in a project management or equivalent role, including experience managing vendors, issuing RFPs, and bid leveling

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Implementation Manager Resume Examples & Samples

Conveys and demonstrates strong knowledge of healthcare products and the implementation process
Define and document a detailed implementation plan to client, broker, and sales, identifying gaps and creative solutions to potential roadblocks
Manage multiple concurrent account implementations including but not limited to: structure and billing set-up, eligibility collection, plan building, database loading, ID cards, preparation and delivery of plan materials etc
Direct, plan and drive project resources ensuring delivery of the project to the customer on-time and within the outlined project plan
Troubleshoot and resolve all issues related to the implementation process, plan design and customer deliverables
Track and monitor the progress of all functional areas throughout the implementation process and communicate status to customer, Account Management Team and leadership
Exhibit strong partnership skills with Sales Staff and internal functional areas as well as Specialty Benefit personnel and any outside vendor relationships as necessary
Build and sustain strong professional customer relationships throughout the implementation process as the primary point of contact as well as ongoing support throughout the year as necessary
Ensure integrity of implementation process
Travel to meet with customers as necessary
Perform backup functions for peers
Previous experience within the Medical and/or Pharmacy Benefits industry
Previous implementation experience within the healthcare/health insurance industry

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Implementation Manager Resume Examples & Samples

Coordinate the development of facility implementation plan
Participate daily in the incident management process while onsite during facility implementation
Coordinate implementation tasks with Project teams to accomplish system implementation and support solution adoption
Provide coordination of CGI Team resource scheduling in support of clinical and technical implementations and training
Provide subject matter expertise on vxVistA modules, overall application deployment and integration
Develop process improvement protocols and assist with policy improvements as needed
Maintain and provide expert level knowledge of trends and regulations of the Project solution
Assist with training materials and training program of the Project
Work directly with Project Leadership, Project teams and Facility groups to provide timely implementation knowledge and management of deployment plans
Proven Implementation and deployment of health care systems experience in a multi hospital environment where training is an element of the implementation
VistA system experience in a healthcare environment Highly Desired
Demonstrated understanding of hospital operations
Proven experience participating in implementation Go Lives
Ability to work well with doctors, nurses, and hospital administrative staff
Ability to manage people
Ability to develop and work within a plan
Must be willing to work on-site at 19 different geographically dispersed locations within the State of NY
Ability to work effectively within a team environment under tight timelines
Service-oriented attitude, attention to detail, ability to multitask
Willingness and ability to adapt to constant change
Ability to understand the big picture and make connections between the areas/tasks/topics
Implementation Management
Process Improve/Bus Transform

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Implementation Manager Resume Examples & Samples

Manage all project administrative activities of multiple simultaneous projects
Manage and report to various project budgets and timelines
Develop, and mentor Implementation Consultants and project team members
Provides input to IT strategic and tactical planning and high level staffing plans
Plan all aspects of complex software implementation projects and other assignments
Manage project scope, forecast, resources, and deliverables within specified deadlines while continuously assessing the client’s ability to change relative to the agreed scope
Work directly with the client project management team throughout all project phases
Conduct customer webinars related to Omnicell products
Proactively identify significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps
Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail
Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates
Review documentation and verify customer assets to provide reliable BI (Business Intelligence) to Sales, Operations and Service
Possess a wide product based knowledge, strong base in interfacing and databases
Ability to facilitate in-person and via webinar with a high level of learning effectiveness and satisfaction by participants
Strong negotiation/problem solving skills
Outstanding interpersonal, written and oral communication skills
Detail-oriented, independent and able to adjust to changing priorities
Able to quickly learn new software and functionality of new products
Ability to work collaboratively and enjoy working in a fast-paced technical environment
Proven track record of success in managing multiple projects/multiple presentation deadlines at one time
Ability to multi-task and manage time efficiently
Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
Associates degree at least 2 years of demonstrated project management work experience (In lieu of Associates degree a high diploma/GED with at least 4years of demonstrated project management work experience will be considered)
4+ years of demonstrate project management work experience in healthcare
Pharmacy or clinical operations work experience
Experience effectively presenting technical information to leadership

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Implementation Manager Resume Examples & Samples

A degree in a technical and/or business oriented field (e.g. Business Information System, Web Information Systems, Computer Science, etc.)
Technical know-how and well-founded knowledge in, and passion for, project-management
Experience with web-technologies and interfaces, ideally experience with current web shop-systems and content-management-systems

235

Senior Implementation Manager Resume Examples & Samples

Bachelor’s of Science degree in Business, Healthcare Administration or equivalent is required
10-15 years of previous implementation leadership & management experience in healthcare environment, leading application and service implementations for large & very large complex organizations
Experience in direct communication and leadership with client executive level (C-level) leaders
Experience building and leading project delivery teams – with both directed and matrixed resources
Experience with both business focused and technology focused projects
Proven ability to manage and deliver project results
Project management certification desired

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Implementation Manager Resume Examples & Samples

Working closely with difference product line throughout EF China
Finding deep satisfaction by being responsible for final work product
Enjoying the opportunity to forge strong relationships internally that will contribute to your growth and developmentn
Planning the whole process of implementation
Supporting in escaladed projects
Developing and assure the quality of process models
Demonstrating profound knowledge of modeling standards and tools
3-4 years of experience configuring and implementing SAP SuccessFactors
Strong functional knowledge of the system
Superior communications skills, both verbal and written
Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel

237

Implementation Manager Resume Examples & Samples

Developing requirements and a custom project plan for each client implementation when needed
Independently manage deliverables from Treasury Solutions team including Sales, Product, New Account Setup Unit (NASU), Operations, and Client Services
Routinely manages smaller, less complex and lower revenue clients
Serve as a point of contact for client to ensure timely issue resolution
Maintain a current portfolio of client implementations, monitoring requests in queue to ensure aged items are expedited on a timely basis
Expertly manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation; operate independently and exercise professional judgment in making decisions that impact the client experience without seeking management approval
Individually responsible for the quality and timeliness of all project deliverables, including executing client contracts that bind the bank, as well as the implementation of relevant project management practices (project plans, status reporting, issue tracking etc)
Perform post-implementation satisfaction, product usage, and customer billing reviews and provide feedback to Treasury Solutions Sales
Lead training sessions with client as needed via webinars, on phone, and in person
Acting as a subject matter expert provide feedback and advice on modifications of Treasury Solutions products
Minimum of 1- 3 years of experience of relevant experience with cash management products; detailed knowledge and an understanding of the sales process and the client needs that drives usage
Strong written and verbal communications skills; ability to adapt and tailor message to particular audience (Sales, Product, Operations, and Client)
Minimum of 1-3 years of project management experience
Strong project management skills with the ability to manage deliverables from multiple partners and work on multiple projects simultaneously in a time-sensitive environment
Ability to partner with product management, sales, customer and technical system staff

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Senior Implementation Manager Resume Examples & Samples

Understanding and consistent application of project management concepts, processes and tools
Consultation, discuss and analyze all client needs against capabilities and recommend solutions that balance service, cost and quality
Subject matter expertise on all group product lines
Proven aptitude in learning new information and tools quickly

239

Implementation Manager Resume Examples & Samples

5 years healthcare industry experience, preferably in pharmacy
3 years in depth knowledge of Aetna's pharmacy products, services and system capabilities
Advanced analytical skills, including Excel
Intermediate use of Access or SQL a plus
Attention to detail and accuracy required for this position

240

Implementation Manager Resume Examples & Samples

Manage escalated issues and provide direction
Collaborate with peers to establish best practices
Develop and administer corrective action and performance improvement plans
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing

241

Implementation Manager Resume Examples & Samples

Demonstrated experience to lead customer deep dive observations and review
Significant work experience in an external customer facing role
Willingness to 'roll up one's sleeves' and assist wherever needed

242

Onboarding Implementation Manager Resume Examples & Samples

Expert knowledge of different participants in the fund management business and their roles – fund managers, administrators, brokers, consultants and custodians
Strong interpersonal and relationship management ability
Proven ability to manage multiple work streams

243

Implementation Manager Resume Examples & Samples

Understand the purpose of product/features and the success criteria from Product Owner so as to determine an appropriate implementation strategy
Coordinate with Regional Teams in China, Indonesia and Russia to work out product/system rollout timeline and detailed action plan
Communicate with end users on release dates & features, and keep stakeholders updated on the implementation status
Prepare release notes, user manuals, training materials and deliver trainings; offer support to users during implementation
Conduct system pilots and gather feedback. Coordinate with Support Team on product defects and with Product Owner on improvement requirements
Monitor post-launch product usage, organize survey if necessary, and communicate to all levels in the organization
At least a bachelor’s degree with 3+ years’ working experience in international firms, including 1+ years’ project management experience
Excellent communication skills; must be able to effectively communicate with all levels of the organization from the ground up to senior management levels
Strong cross-team and cross-cultural collaboration ability
Fluency in English & Mandarin is a must
Good training skills are required
Familiar with product/software development life cycle is a plus

244

Implementation Manager Resume Examples & Samples

Consultatively work with clients to define their requirements and logistics needs, and to guide them through the change management process
Work with clients to determine workflows, documents, and procedures to identify supply chain deficiencies
Establish for client(s) supply chain key performance indicators (KPIs) and goals linked to the bottom line, allowing them to track progress clearly
Work with third-party service provider/partner to test and validate deliverables
Drive client enablement by authoring and delivering initial end-user training materials (SOPs, compliance manual, etc.)
Deliver top quality customer service and change management throughout the implementation process
Communicate effectively with excellent verbal and written skills; build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner
Performing monthly governance reviews with Project Manager
Bachelor of Commerce/Business preferred, and/or 10+ years of relevant experience
Interpersonal savvy when interacting with internal employees, external customers, and virtual team members
Strong organizational abilities and ability to prioritize workload
Previous experience in freight forwarding or logistics role(s) preferred
Strong decision making and negotiation skills
Proficiency in MS Office & a practical understanding of all relevant aspects of an

245

Implementation Manager Resume Examples & Samples

Accountable for identifying improvement opportunities with the client and developing solutions to support the delivery of these opportunities
Responsible for managing the assigned Re-engineering solution projects for Schenker’s existing and potential Customers / Operations
Identifies innovative opportunities that generate efficiencies, design new processes and direct pilot tests. Assess impact of designed processes, impact to warehouse design, technologies needed, impact to customer etc
Analyzes contractual commitments, specifications, performance and other data to plan and develop logistics activities by using knowledge of industrial engineering, ergonomics, business practices & requirements
Analyzes and documents processes, workflows, material flows and system flows in conjunction with physical supply chain and identifies tactical recommendations
Reviews and performs warehouse re-design and process analysis, conduct Time studies
Conducts financial impact (cost benefit) analysis for proposed initiatives, quantifies savings projection together with intangible benefits
Uses analytical methods and a variety of tools like AutoCAD, VISIO to understand, predict and/or improve logistics operations, warehouse lay-out and processes
Applies Industrial Engineering methodology, work measurement, methods and procedures
Responsible for project deliverables and presentation of results and recommendations to stakeholders
Confers with staff to explain customer specific requirements

246

Implementation Manager Resume Examples & Samples

Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional and technical requirements documents
Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/or other materials as necessary
Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications
Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards
Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids
Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs
Work collaboratively with Systems Analyst to develop designs, mockups and prototypes
Communicate technical design issues to non-technical people
Ability to work independently and as part of a fast moving team
Ability to lead Business in programs with complex projects
Work within timeline and resource constraints provided by the Project Manager
Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives

247

Implementation Manager Resume Examples & Samples

Bachelor's degree in Computer Science or related field or 5+ years work experience in a technical role
Minimum 5+ years in a technical role including but not limited to Networking, Quality Assurance, Sales Engineering
Minimum 2+ years Connectivity knowledge (i.e. MPLS, VPN, and Internet)
Minimum 3+ years Protocol knowledge (i.e. TCP/IP, S-FTP, HTTPS)
Minimum 3+ year Format knowledge - know how to read and consult on technical specifications (transaction and file based)
Minimum 1+ year experience diagnosing issues in applications, data messages, network connectivity

248

Cib-implementation Manager Resume Examples & Samples

Participate in RFP to position and differentiate JP Morgan’s implementation strengths and value-delivery
Lead post-mandate discussions to organize clients and internal partners for a successful kick-off and implementation
Provide guidance and expertise to the client around completion and negotiation of product agreements and usage of bank products and services
Onboard clients efficiently & effectively in line with the defined Implementation processes with focus around cycle-time to expedite time to revenue and achieve utmost client satisfaction
Ensure compliance with audit and controls policies and procedures with active focus on risk management

249

Implementation Manager Resume Examples & Samples

Relationship building, demonstrated by the ability to build strong partnerships with both external clients, and internal partners at all levels of the organization
Proven track record of anticipating obstacles, managing and communicating project risks and issues, and determining alternative supportable solutions
Knowledge of multiple systems including Plan Administration systems from external third parties
Well-developed communication skills both verbal and written to be utilized to articulately deliver critical information internally and to our clients
Ability to manage multiple assignments simultaneously and align priorities

250

Implementation Manager Resume Examples & Samples

5 years of project management experience in healthcare environment, leading application and service implementations for medium to large, complex organizations
Experience building and leading project delivery teams
Experience with both business and technology focused projects
Excellent verbal and written communication skills; ability to communicate effectively and diplomatically with stakeholders, management, and staff at all levels of the organization
Proven ability to communicate complex or technical information to all levels of audience
Able to work independently, or as part of a team. Self managed
Proficiency with key PC software including but not limited to Word, Excel, Visio, PowerPoint, Access, and Microsoft Project
Project management certification

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