Implementation Leader Resume Samples

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T Waelchi

Toy

Waelchi

7339 Milo Mount

San Francisco

+1 (555) 396 2004

7339 Milo Mount

San Francisco

Phone

p +1 (555) 396 2004

Experience Experience

Chicago, IL

TTS Implementation Team Leader

Chicago, IL

Koepp and Sons

Chicago, IL

TTS Implementation Team Leader

Accurately report project status, escalating effectively for slow moving projects
Involved in defining and executing the TTS Implementation strategy in line with regional and global objectives
Effective maintenance and communication of MIS and project metrics. Provide on-going senior management and stakeholder updates on programs
Ensure team consistently delivers against business goals and performance metrics
Effective management of client relationships. Enhanced client satisfaction should be reflected in positive client survey scores
Maximise Citi’s global network to ensure consistent, best in class solution delivery to our clients across geographies and functions
Lead escalation and provide senior support to overcome barriers to client solution delivery

Dallas, TX

Project Management Leader, Implementation

Dallas, TX

McLaughlin, Cruickshank and Gleichner

Dallas, TX

Project Management Leader, Implementation

Provide post-installation support for period not to exceed two weeks after installation followed by sign-off and transparent transition to support infrastructure
Other resources, such as other Implementation team members or Customer Engineers may assist the Incumbent on larger projects
Provide “go live” support
Oversee the installation of the system (typically installed by Customer Engineers/Field Service technicians)
Ensures site is 100% fully functional per sales contract
Conduct dB review to confirm alignment with customer priorities
Ensure customer satisfaction by maintaining a proactive approach with customers

present

Los Angeles, CA

Restaurant Software Implementation Project Leader

Los Angeles, CA

Rodriguez-Schamberger

present

Los Angeles, CA

Restaurant Software Implementation Project Leader

present

Responsible for providing install metric data to customer and internal organizations
Develops working knowledge of industry practices and standards
This position typically reports to the Implementation Manager or Operations Manager
Responsible for working with internal organizations to resolve issues
Applies principles, concepts, practices and standards of professional field to projects and assignments
Take the hand-off from sales – Own and Manage Customer Expectations
The Incumbent is responsible for the successful implementation of NCR Point of Sale solutions for small to medium sized customers, including hardware and software implementations, while ensuring customer satisfaction and quality

Education Education

Bachelor’s Degree in Problem Solving

University of California, Los Angeles

Bachelor’s Degree in Problem Solving

Skills Skills

Strong Knowledge of Windows OS, Networking Basics
Strong interpersonal and communication skills, work well in a team environment, able to work in diverse environments and adhere to highest ethical standards
Ability to adapt to changing priorities
Solid understanding and use of Microsoft Excel to analyze and manipulate data
Excellent written and verbal communication skills
Demonstrated ability to generate creative ideas and win/win solutions
Ability to teach IT and Software techniques and features
Excellent relationship building, influencing, communication and presentation skills
Ability to perform in complex cross-functional, global, business environment and handle multiple tasks successfully
Experience and knowledge of UHF Gen2 Passive RFID Technology is

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12 Implementation Leader resume templates

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Implementation Project Leader Resume Examples & Samples

3+ years experience in collaborating and leading cross functional teams
3+ years of Project Management experience
PMP Certification and/or PMI are assets
Proven Financial Acumen
Prefer client management, technology projects, and finance experience
Business Travel Industry required; call center industry knowledge highly preferred
High degree of problem solving and decision-making ability
Demonstrated ability to generate creative ideas and win/win solutions
Excellent relationship building, influencing, communication and presentation skills
Ability to perform in complex cross-functional, global, business environment and handle multiple tasks successfully
Strong interpersonal and communication skills, work well in a team environment, able to work in diverse environments and adhere to highest ethical standards
Excellent organizational skills – multitasking, advance planning and time management
Flexibility and the ability to adapt to change
Strong active listening and facilitation skills

Analytics Solutions Implementation Leader Resume Examples & Samples

Bachelor’s degree in Computer Science, Engineering or related field
10+ years’ experience in software development leadership and delivery of SaaS or data and/or analytics products
5+ years of experience partnering with business leaders to identify business needs, develop solutions, and build relationships as a trusted advisor
5+ years of experience with deployment and administration of diverse BI and Analytics platforms
3 years’ of experience bringing prototypes to production on Hadoop and/or NoSQL platforms Experience working with outsourcing companies and global teams
Master’s degree in Computer Science, Engineering or Business Management a plus
Strong technical acumen, with extensive experience in developing SaaS solutions, R&D, DaaS, BI, project management and change management experience
Experience in information-intensive industries or digitally advanced enterprises are preferred
Experience in Data and Analytics in the industrial sector would be an added benefit
Desire 2 years’ experience with visualization software (Tableau, Spotfire, Qlikview, d3.js)
Definition and implementation of technical governances, guidelines, and controls for SaaS and/or BI platforms
Ability to work collaboratively with Product Management/Decision Scientists staff through the design and build of new business processes and systems
Strong communication, coaching and management skills across IT as well as external partners
Understanding of data science trends and future state technologies
Proven ability to deliver results in complex business and IT environments in rapidly changing and ambiguous environments
In-depth understanding of best-in-class Big Data and Analytics tools, data configuration and development processes
Proven technology management skill set in all phases of the SDLC including flexible project management and development methods (Agile and Lean) and architectural review
Demonstrated success in building a technical SaaS vision, strategy and executable roadmap based on strategic business direction and enterprise architecture principles with clear articulation of benefits, costs and risk

Senior Clinical Study Systems Implementation Leader Resume Examples & Samples

Provides PET support for delivery of clinical trial systems
Acts as SME for Systems Operation’s supported systems
Collaborates with Sys Ops Lead to drive strategic vision for Sys Ops
Proactively seeks opportunities for Sys Ops to improve delivery for PETs and to improve relationships with other internal stakeholders
Partners with cross-functional business units to constantly improve internal processes
Demonstrates ability to collaborate with partners, lead and develop peers or direct reports
May lead vendor oversight operational governance bodies
May be responsible for program management activities related to the software development lifecycle for relevant clinical systems
May participate in escalation pathway for systems and/or vendors
May serve as system leader for relevant systems
May participate on system-related projects with internal gRED ClinOps stakeholders, Roche system stakeholders, and gRED ClinOps preferred CRO partners

Implementation Leader Resume Examples & Samples

Coordinate multiple, simultaneous software & infrastructure
Bachelor's Degree in Information Systems, Computer Science,
Minimum of 10 years of experience leading and managing large
Capability to analyze, identify strategic aspects of
Experience with delivering commercial platforms for
Demonstrated ability to lead in highly matrixed environment
Ability to translate strategic direction into tactical

Restaurant Software Implementation Project Leader Resume Examples & Samples

The Incumbent is responsible for the successful implementation of NCR Point of Sale solutions for small to medium sized customers, including hardware and software implementations, while ensuring customer satisfaction and quality
This position typically reports to the Implementation Manager or Operations Manager
Translate those needs into a project plan and timeline
Completely configure the Aloha system to meet the customer’s needs and/or oversee the configuration work if performed by other team members
Conduct dB review to confirm alignment with customer priorities
Oversee the installation of the system (typically installed by Customer Engineers/Field Service technicians)
Train end-user customers
Provide “go live” support
The above may be in a Table Service or Quick Service environment; proficiency in both is preferred but not required at this level
Other resources, such as other Implementation team members or Customer Engineers may assist the Incumbent on larger projects
Ensures site is 100% fully functional per sales contract
Position is required to work across multiple functions including IT, Operations, Sales Support, Customer Support, and Sales
Position may be required to document business processes and requirements in order to implement the most effective solution for the customer
Applies principles, concepts, practices and standards of professional field to projects and assignments
Develops working knowledge of industry practices and standards
Researches, interprets, and assesses factual information for accuracy
Identifies inconsistencies in data or results
Experience with customer support, troubleshooting, analysis and/or resolution

Finance SAP Implementation Leader Resume Examples & Samples

Be responsible for leading the SAP implementation for Dresser Japan together with global SAP implementation team
Develop the SAP implementation strategy and manage all aspects required for the implementation
Understand the current operational procedures and gather the functional requirements
Conduct gap analysis between current operational procedures and SAP based procedures
Develop process gap fulfillment plans and lead team to execute necessarily changes
Lead team to prepare the data masters required for the SAP implementation
Support each functional team to list up user acceptance scenarios required for testing the system
List up KPIs / reports required for the business analysis and work with SAP team to establish datamart to populate those required data
Ensure newly developed procedures to be compliant with SOX / controllership or other compliance requirements
Take ownership on managing the budget and cost related to the SAP implementation
Minimum of 5 years of finance, accounting, audit, or IT experience
Bachelor’s degree in finance or computer science related from an accredited college or university preferred
Experience on leading the ERP (e.g. Oracle, SAP) implementation preferred
Business level Japanese / English capability
Knowledge of finance: STAT and TAX, US GAAP preferred
Ability to lead and manage project with multi-functional team
Ability to prioritize multiple tasks and demonstrate commitment to meet deadlines
Ability to work in cross functional environment and matrix organization
Ability to challenge status quo and influence cross-functional and global counterparts
Process improvement & change mindset
Execution focused - analyze and resolve problems to meet business objectives and commitments
Strong critical thinking skills… the ability to assess various complex issues and come to quick solutions
Strong communicator… concise & clear communication in individual and larger settings
Strong interpersonal and leadership skills… ability to influence different stakeholders
Established analytical ability as well as strong project management skills
FMP/CAS/Program graduate is preferred (for GE)
Demonstrates GE Beliefs and growth traits
Understanding of financial compliance (e.g. SOX, US GAAP, STAT)

Principal Implementation Leader Resume Examples & Samples

Outstanding Project and Change Management Skills
Ability to work through obstacles and conflicts/negotiates win/win solutions
Ability to provide cross-functional view of the business process changes
Strong analytical and mathematical skills
Builds and Maintains Positive Relationships
Team Oriented Leadership Skills
Basic understanding of Lean Sigma toolset a plus
Participation in Lean Sigma events a plus
Ability to work with front line hourly associates as well as regional and corporate management
Requires up to 50% travel
5 years experience in project mgmt, operational or leadership roles
2 years experience in change mgmt
Proficient in Excel, Word, and Access
Bachelors degree, preferred

SAP Solution Implementation Leader Resume Examples & Samples

Experience leading technical teams with the implementation of SAP
Demonstrated examples of leadership experience
Ability to communicate with business executives and users as well as technical resources
Proven record of engagement with business end-users to document business requirements for strategic business initiatives. Ability to balance the needs of the business teams with standard SAP functionality
Solid understanding of SAP functionality, technology and integrations, including Customer Master, Contracts, Orders, Pricing, CPQ, Deliveries / PGI, ATP, Warehouse Management, Invoicing, A/R & Collections, and Compliance
Strong understanding of the up and down-stream activities related to order to cash, especially the interactions with financial postings and revenue recognition
Exceptional communication skills with the ability to articulate complex system capabilities to business users
Ability to motivate the team during difficult and stressful situations. Capable of prioritizing issues and providing clear communication to team members on daily deliverables
Must have exceptional leadership skills and the ability to work with cross-functional IT teams to design end-to-end system solutions across enterprise applications
Ability to use Microsoft Visio, Excel, Word and PowerPoint to identify, solve and communicate business processes and system functionality
Must be willing to travel: Domestic and international <50%

Finance Implementation Leader Resume Examples & Samples

Teaming and interfacing with the SPS SAP Teams as it pertains to all aspects of Finance. This includes understanding the site business requirements and performing gap analysis, assisting with the redesign of processes, and testing to insure conversion success
Completing key deliverables as assigned such as functional site discovery and scoping documentation, business test scenarios, and others as outlined in the deployment methodology
Responsible for the knowledge transfer to local business users

Product Improvement Implementation Leader Resume Examples & Samples

Drive Change Approval Board (CAB) approved Work Order (WO) implementation throughput for assigned vehicle program(s). Manage all Work Orders (WOs) with new part numbers and usage / specifications changes, identifying and resolving roadblocks and escalating when appropriate
Lead and improve the effectiveness of the EWO Implementation Teams (EIT) to ensure focus and resolution on high-risk and launch critical WOs
Generate and manage comprehensive WO reports and conduct trend analysis
Serve as Subject Matter Expert regarding post CAB PRT WO change implementation issues
Drive a globally common EWO Implementation process while identifying and resolving process issues
Conduct analytical research to identify and resolve EWO implementation issues and when required present findings and recommendations to various leadership and functional groups for approval and rollout
Serve as Implementation Champion for assigned program PRTS where solution WO impacts assembly plant part release
High level of sound logic and analytical ability where problems are unusual and difficult
Attentiveness to detail and precision
Proactive work style; desire to take on additional responsibilities
Ability to prioritize assignments/ projects and multi-task within restricted time constraints
High level of interpersonal skills to work effectively with others and ensure timely work output
Strong skills using computer software (Microsoft based)
Knowledge of Engineering Change Management processes
Knowledge of Global Launch processes
Demonstrated familiarity with PTR, PPAP process, and breakpoint coordination
Functional expertise in E2, SQMS, GPS, MGO-A and PRTS

NA Mod Migration Program Implementation Leader Resume Examples & Samples

Overall MOD Migration Project Implementation SME
Routinely engage the key MOD migration regional business & functional stakeholders regarding the migration program and associated regional projects
Participation in regional project Front End Loading (FEL) assessment, ensuring appropriate business aligned roles are engaged
Ensure proper FEL deliverables (agreed scope, estimates, authorization requests, funding strategy) are all completed in timely manner
Ensure business aligned scope is well documented in an approved BOP
Ensure appropriate (4.01 / 8.14 / 12.19) cost estimates are developed and reviewed
Assist Program Process Automation (PA) Lead SME to provide PA migration work process over site
Provide project execution planning oversite
Provide project (Project Managers, Project Engineers, Design, PA) resource planning oversite
Ensure local Dow Resource leaders, India Engineering Center (IEC) leaders and 3rd party contractors / suppliers are engaged to provide experienced / trained resources
Primary contact and liaison between regional Project Teams and the IEC to ensure project specific IEC resource needs are filled
Provide basic Migration program orientation to new migration PMs and PrjEngr
Ensure consistent / routine project status reporting by Project Manager
Attend FEL reviews, Executive Leadership Team (ELT) meetings (monthly), Gate Reviews, Kickoff meetings, Estimate Reviews & Scope alignment reviews as required
Ensure program supply plan is incorporated into the project supply plan
Ensure project metrics are collected at appropriate times throughout the project
Broad knowledge of Project Execution & Implementation skillset
5 years demonstrated Project Leadership experience on capital projects (Project Management, Senior Project Engineering or Senior PA Lead, etc.)
Excellent people skills and demonstrated ability to work on a team & coach others
Broad knowledge of Dow’s global (GPM) & team integration work processes…and ability to implement these into all NA/ LA MOD Migration projects
Relevant experience with process control system (MOD5, ABB, Emerson, etc.) installation / migration projects
Ability to provide project oversight to multiple MOD Migration projects simultaneously, at various design stages, over a broad (NA/LA) regional area
Based at a major Dow manufacturing site in North America or the Houston Dow Center
Ability to travel to project site locations in North / Latin America ~5-10% of time
Certified 6 Sigma Black Belt

TTS Implementation Team Leader Resume Examples & Samples

Ensure team consistently delivers against business goals and performance metrics
Deliver cycle time, VoC revenue conversion and ramp up targets and defined Scorecard KPI’s
Continuously reduce implementation cycle time, ensuring the team consistently minimizes deal slippage and associated revenue conversion lead time through pro-active project management
Lead end to end review of current ‘Standard’ Implementation processes to identify and execute improvements to markedly reduce the Implementation cycle time and simplify the client experience
Vendor management : Ensure appropriate management vendors contracted to deliver our Standard Implementation services
Involved in defining and executing the TTS Implementation strategy in line with regional and global objectives
Ensure a seamless client on-boarding experience through the application of best in class client implementation methodologies
Effective management of client relationships. Enhanced client satisfaction should be reflected in positive client survey scores
Maximise Citi’s global network to ensure consistent, best in class solution delivery to our clients across geographies and functions
Lead escalation and provide senior support to overcome barriers to client solution delivery
Accurately report project status, escalating effectively for slow moving projects
Effective workload management/prioritisation to increase capacity/productivity within the implementation team
Ensure cost management targets are delivered through tight budgetary discipline and maximisation of automation and outsourced providers
Maintain disciplined and uniform application of structured project management methodologies within the team, ensuring effective project control, proactive risk identification and remediation and seamless delivery to plan
Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Each team member should consistently achieve “excellent” rating in scheduled quality reviews
Effective maintenance and communication of MIS and project metrics. Provide on-going senior management and stakeholder updates on programs
Lead participation in Client survey processes, etc
Ensure 100% effective MCA results and support all audit protocols as appropriate
Proven track record in managing highly productive teams delivering an exceptional client experience
Results orientation
Experience managing client facing vendor relationships
Strategic perspective – record of defining and executing organisational change and end to end process reviews
Project management/treasury background and professional certification (ie, PMI, PRINCE2, ICM)
Leadership and motivational skills – proven record of developing and leading teams
Strong communication (internal and external), negotiation, decision making and problem solving skills
Experience in client facing roles
Strong risk management orientation
Deep understanding of the global Citi network

Implementation Leader Resume Examples & Samples

MBA and graduate degree in healthcare/medical related discipline (e.g., M.D., R.N.)
10-15 years of experience leading improvement initiatives or working in the Operations Practice in the Healthcare industry
Experience in both consulting and industry is ideal
Previously managed greenfield hospital project or hospital operations and/or developed private or public sector hospital strategy
Experience leading change transformations and/or operations projects
Demonstrated aptitude for analytics
Experience with mid- to senior-level executive coaching
Excellent communication skills, both written and verbally, in English; Arabic is ideal but not essential
Ability to work effectively with people at all levels in an organization
Strong people skills and ability to engage all levels of the organization (especially front-line)
Willingness to roll up your sleeves and work at all levels of a client organization
Strong analytical skills, with the ability to translate analysis into recommendations
Understanding of the principles of change management and performance metrics and dialogues

Software Implementation Group Leader Resume Examples & Samples

Management of the configuration team, including hands on mentorship and regular reviews
Ability to manage team utilization
Drive process optimization and standardization
Oversee multiple phases of multiple client implementations and training engagements
Meet with clients to understand requirements and analyze the client’s processes and needs of their organization
Troubleshoot and escalate issues impacting implementations as necessary and follow through with open issues to resolution
Minimum of 2 years of experience in a management role or leading teams
Experience of deploying enterprise software systems
Experience with training on enterprise software
Independent self-starter with a can do attitude
Be Proactive-- think, plan and act ahead - anticipate problems and eliminate them before the arise
Knowledge of relational databases or technical experience is a must (in particular SQL)
Familiarity with XML is a plus
Minimum BS, preferably in an IT related field
Sustainability experience a plus

Systems Implementation Leader Senior Technical Specialist Resume Examples & Samples

Bachelor’s Degree or higher in Systems Engineering, Electrical/Electronic Engineering, Computer Engineering, Computer Science or other related scientific or technical discipline with relevant systems architecting experience in an Intelligence Community setting
Experience demonstrating leadership skills as a functional manager, team lead or supervisor
Understanding of image science (sensor characteristics/limitations, phenomenology, exploitation capabilities) and GEOINT data standards
Experience working with programs fielding systems to international partners
Knowledge of DCID 6/3 and ICD 503/CNSSI 1253 requirements and their application to secure information systems
Recognized as a professional leader in their field of expertise, someone sought out for their knowledge, experience, problem solving skills and advice
An active ISSA clearance
Adaptable/flexible to changing requirements
Possess excellent communication skills, excellent organizational skills, excellent writing skills, customer focused, strong interpersonal skills, and detail oriented
Experience supporting NSG or IMINT programs as a development or integration contractor
Experience advising a US Defense and/or Intelligence agency in total lifecycle acquisition management
Experience as a technical lead in a US Defense or Intelligence Community architectural working group
Certified as an Engineering Professional through a recognized professional or educational organization
Certified as a Program/Project Management Professional through a recognized professional (Project Management Institute (PMI) or educational organization

Implementation Leader Resume Examples & Samples

Candidates of at least 15 years of experience in banking industry, preferably in treasury function, e.g. asset liability managment or balance sheet management
Expertise in liquidity management, inter-bank market, interest rate risk management, or capital management
Experience in Asset Liability Committee set up and decison process is a plus
Bachelor’s degree, and preferably an advanced degree, from a reputable institution
Distinctive people skills and excellent ability to engage all levels of the organization and communicate with senior executives
Extensive experiences in rolling out and managing large-scale implementation projects
Superior problem solving and analytical skill
Comfort with extensive travel (4-5 days a week)
Strong persuasive communication ability for both written and verbal in Mandarin and English

Implementation Leader Resume Examples & Samples

Bachelor's degree, an advanced degree from a reputable institution
Candidates of at least 15 years of experience in risk management within prestigious financial institutions, combined with a project management track record in implementing business strategies in market risk or liquidity risk
Ability to transformation of risk organizations, risk-modeling
Skill to process and risk management, specific risks refer to market risk, credit risk, operational risk, capital management or other type of risks
Ability to communicate with senior executives, superior problem solving and analytical skills
Strong people skills and an ability to engage all levels of the organization
Comfort with extensive travel(4-5 days a week)

Guidewire Implementation Process Leader Resume Examples & Samples

End-to-end delivery of requirements experience with Guidewire
Creation and implementation of sustainable requirements management approach
Development of staffing plan, identification of skills sets and estimates to support project complexities and time lines
Prioritization and sequencing of work based on business value and complexity
Guidewire Personal Lines and Commerical Lines
Ten years of IT leadership with success in delivery of large IT initiatives
Demonstrated managerial courage with strong negotiation and partnering skills
Ability to plan strategically, innovate and leverage best practices to solve problems
Experience managing requirements
Experience with PolicyCenter 7.0 +
FULL implementation experience
Project management skills with the ability to prioritize the work of others

Cib-cs Implementation Analyst, Team Leader Resume Examples & Samples

Review incoming work requests and assign the work in such a manner as to ensure timely response and completion of each request
Identify and coordinate with appropriate business partners (i.e., regional implementation team members) and team members to ensure delivery of products and services within agreed upon timeframes
Prepare and support monthly reporting requirements for the team and partners outlining metrics, milestones, and resources
Process implementation requests as may be assigned to the team lead in accordance with P&P and standard SLAs similar to the Implementation Consultant
Act as a second level verifier
Adhere to all JPMorgan Chase and Departmental policies and procedures
Client contact experience preferred
Cash management/ treasury product knowledge preferred
Aptitude to learn documentation and risk requirements
Project management experience, would be beneficial

Implementation Engagement Leader Resume Examples & Samples

Bachelor's Degree or with Major or concentration in Business Administration, Finance, HR preferred or equivalent in experience and background
Eight plus years of experience and knowledge of industry leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting and Talent Management)
Experience in workforce or capacity planning in service delivery organizations
Tenured Project Management experience in a matrix setting and oversight of highly professional organization is required
Travel: Ability to travel between 30-50% required
Position is required to sit within one of the following office: Alpharetta GA, New Northside GA, Jacksonville FL, or Maitland FL
Preference will be given to candidates in the Alphretta location
Bachelor's degree
Master's Degree
GPHR, SPHR, PHR, CPP, PMP Certifications Preferred or Industry Thought Leader in an area or equivalent experience
Results Oriented: works to achieve the highest levels of personal and organizational performance in order to exceed business goals
Client Focus: understands the perspective of the client and takes actions to integrate their needs
Problem Analysis/ Resolution: Gathers information necessary to make decisions, anticipates, identifies, resolves problems in a timely manner; knows and uses available resources

Implementation Leader Software & Analytics Resume Examples & Samples

10+ years of experience leading and managing large & complex business programs
10+ years of experience in business systems analysis and support including working with all aspects of software development lifecycle (requirements to post release validation
1 to 3 years of experience working with infrastructure (networks, servers, security, databases)

Business Implementation Leader Resume Examples & Samples

Seamless delivery of each Transition state from a business implementation view point
PL Roadmap CBA’ managed with no surprises
PL resource profile updated with no surprises and within budget
Deputise for Head of Change where required
Hold the design leads and business owners accountable for deliver of the benefits
Ensure UAT and Model office are managed consistently and seamlessly across all transition states
Effectively manage a small team within transformation taking output from Yoursay and implementing mitigating actions

Team Leader for SBS Implementation Voice August Resume Examples & Samples

Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Implements initiatives and processes to improve all aspects of service delivery. Provides feedback to service operations
Manages the sales relationship for the assigned sales organization. Ensures the successful resolution of escalated sales issues. Works closely with the sales organization to anticipate start volume and ensure timely, high-quality starts. Consistently communicates changes in processes/procedures and other relevant information to the sales organization
Sets and communicates team goals. Develops tactical plans to reach these goals. Translates SBS Service vision into meaningful associate messages and regularly communicates with associates
Partners with Sales, Client Services, Teledata and other functional groups to deliver the best possible overall client experience. Communicates process/functional changes to group outside of implementation as needed

Project Management Leader, Implementation Resume Examples & Samples

Previous experience in restaurant industry
Experience with MS Office tools such as Excel, Word, and PowerPoint
Excellent communication skills; Ability to effectively communicate and present across multiple business functions
Experience working directly with customers and end users
Prior experience in software configuration or equivalent extensive experience as an end-user or support technician (help desk) for the Aloha software

Implementation Project Leader Resume Examples & Samples

Prepares all software and hardware to be used for customer site installation, including, but not limited to ensuring all machine configurations are correct and data is imported and cleaned
Acts as the customer’s technical advocate and makes recommendations that facilitate efficient and productive implementations
Understands various deployment options of CribMaster products and ensures these are utilized to meet customer needs
Follows detailed installation processes and procedures
Prepares training curriculums and provides product training to meet customer needs
Develops custom documentation to match customer processes
Develops solutions and educates customers in various stages of product implementation
Assists with preparing formal project plans for customers
Supports the Sales team with RFID opportunities including pre-sale customer site surveys
Completes RFID / Non-RFID implementations, training, and post implementation support
Bachelor’s degree in Engineering or related field or significant related work experience
Strong Knowledge of Windows OS, Networking Basics
Fundamental understanding of databases, particularly SQL Server
Solid understanding and use of Microsoft Excel to analyze and manipulate data
Exceptional written and verbal communication skills to manage across functions at various levels
Self-motivated individual with the desire to succeed and motivate others
Ability to teach IT and Software techniques and features
Familiarity with manufacturing and inventory management is a plus
Familiarity with Database Reporting software such as Crystal Reports is a plus
Familiarity with RFID concepts and technology is a plus
Experience and knowledge of UHF Gen2 Passive RFID Technology is a plus
Project Management experience a plus