Implementation Coordinator Resume Samples

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M King

Marco

King

51804 Lemke Forks

Philadelphia

+1 (555) 218 8567

51804 Lemke Forks

Philadelphia

Phone

p +1 (555) 218 8567

Experience Experience

Chicago, IL

Implementation Coordinator

Chicago, IL

Ryan-Macejkovic

Chicago, IL

Implementation Coordinator

Monitoring and reporting on service providers, service call expectations, and service provider performance to ShopperTrak management
Assisting in establishing service provider expectations and procedures
Use Microsoft Access to perform analysis of user access to application entitlements and make recommendations for expected access by business role
Create and maintain customer records in both electronic and paper file management systems
Creates and manages detailed Project Plan and Service Acceptance Criteria Checklists
Work in a team setting, sharing information and assisting others
Manage assigned personnel and project schedule adherence, quality and cost management

Boston, MA

Mau-implementation Coordinator

Boston, MA

Rutherford, Raynor and Shields

Boston, MA

Mau-implementation Coordinator

To submit Billing and Risk work orders (activities)
Seek and respond to development feedback
Drive stakeholders’ satisfaction by providing high quality of service
Ensure that complaints are proactively managed to a resolution
Execute corrective and preventive action plans
To monitor and follow up on non-completed work orders
Proactively highlight risks

present

Dallas, TX

Software Implementation Coordinator

Dallas, TX

Paucek and Sons

present

Dallas, TX

Software Implementation Coordinator

present

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Deliver superior customer service internally and externally
Handles customer escalations, including correspondence, follow up, and ownership of issue through resolution. Confer with Supervisor on any compensation processing and resolution of the issue to ensure customer satisfaction with products and services
Plans and coordinates the implementation of various HSPS products for new customers. Answers incoming telephone calls or contact customers directly via telephone, email, or fax to assist and/or direct customer implementation issues and/or inquiries. Manages multiple/simultaneous implementations, ensuring project timelines, and addresses issues
Daily review/tracking of implementation pipeline
Collaborate closely with sales and other departments
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards

Education Education

Bachelor’s Degree in Related Field

Auburn University

Bachelor’s Degree in Related Field

Skills Skills

Strong customer relation skills are essential, including organization skills and attention to detail
Detail focused with the ability to manage/organize all incoming communication and documentation necessary to track progress of implementation
Able to quickly analyze and troubleshoot problem issues
Ability to manage multiple/complex projects, lead quality outcomes, maintain project plans, lead implementation work teams and own resolution
Ability to learn and utilize new procedures and processes quickly
Strong administrative and communication skills (written and verbal) with the ability to identify all job related duties within a team environment
Strong administrative and communication skills with the ability to identify all job related duties within a team environment
High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
Proficient with Microsoft Office and the ability to learn internal computer programs
Strong organization and project tracking skills

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15 Implementation Coordinator resume templates

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Implementation Coordinator Resume Examples & Samples

A customer focused approach with the desire to exceed expectations
Deadline driven, with the ability to multi-task project and work under pressure
A process oriented approach – Identify change
A great level of attention to detail
Previous experience of working in a process oriented role, preferable an Implementation or deployment based role
Industry related technical knowledge advantageous, specifically project and process training
Desire to uphold Fanatical Support
Resourceful/Proactive
Ability to learn and retain technical knowledge (at a level required in this role)
Ability to adapt to changes in processes and products
Demonstrates tenacity, working to resolve problems and own issues until full resolution

Implementation Coordinator Resume Examples & Samples

Creates or manages detailed Project Plan and Installation Checklists
Creates and manages detailed Project Plan and Service Acceptance Criteria Checklists
Work with the customer and the internal stakeholders for the delivery
Understands the different Services purchased by the customer and ensure the delivery of those specific services
Collates all information relevant to the project(s)
Ensure all project information, documentation and products are correctly identified and stored
Schedule meetings, document and track meeting minutes
Participation in daily Huddle calls
Help in coordinating with other team members, act as an extended arm of Onsite Project Manager(s)
Participate Weekly Governance Call with account team
Participate in new SOW discussion. Explain the SOW to the customer
Customer communication, monitoring requirements &set framework
Direct technical/personnel resources (AI/STE) to ensure project results-quality, time &cost-effective manner
Define goals, outline approach and make adjustments to achieve optimum results
Performs Extract, Transform and Load (ETL) on data for Service Transitions projects
Extracts data from outside sources
Transforms it to fit operational needs, which can include quality levels
Loads it into the end target (database, operational data store, data mart or data warehouse)
Configures “data” with AOS support systems and tools (e.g. ESP and MATRIx)
CMDB data
SLAs
Billing and Ordering data
Customer notification information
Troubleshoots related issues as required to ensure proper uploading into target support system
Manages/Drives vendors in the proper configuration of elements that can’t be configured by IC team
Performs testing of configured data and coordinates testing performed by Service Transition Engineers on configured elements prior to declaring element as ready for Day2 support
Serves as AOS organizational Subject Matter Expert for all data aspects of customer on-boarding and migrations; provide assistance to internal Avaya groups as required
Supports Service Transition Engineer (STE) on the configuration of MATRIx and ESP data to bring a customer into AOS management
Provide training to colleagues related to new tools or technologies used to perform job responsibilities; create job aids and documentation as required
Recommends solutions to enhance processes and tools for the purpose of reducing time and cost associated with on-boarding customers
Provide support and project accountability for successful deployment of Service Transition activities to meet expectations and business commitments
Manage assigned personnel and project schedule adherence, quality and cost management
Support other projects and process improvements as required by needs of the business

Implementation Coordinator Resume Examples & Samples

Provide the highest level of communication and coordination for implementations at Rackspace
Create and maintain customer loyalty by serving all customers above and beyond their expectations using our CORE Values and Fanatical Support Principles
Take ownership of deployments and see them through to completion
Support all customers over the phone, email and via tickets in conjunction with the Account Teams
Create and maintain customer records in both electronic and paper file management systems
Create implementation agenda and necessary tickets
Make arrangements for Implementation Calls between Rackspace reps and customers
Coordinate between sales teams and the Data Center to monitor the progression of customer requests to maintain customer records
May serve as a backup to the Account Manager in their absence
May interact with new and existing customers on the status of their requests via tickets, e-mails and phone conversations
Experience working in a fast past working environment
Has a proven track record for great communication
6 months of customer support experience
Bachelor's degree or equivalent
Working knowledge of Rackspace internal systems and technology preferred

Implementation Coordinator, Uk Resume Examples & Samples

The ability to build strong working relationships with both local and remote teams
Tenacious problem solving skills
Educated to degree level desirable
Industry related technical knowledge advantageous
Detail-oriented with the ability to follow processes and procedures
Strong organizational, time management and prioritization skills, ability to work to deadlines
Excellent communication skills, both written and verbal with great attention to detail
Identify opportunities for improvement within the business processes

System Implementation Coordinator Resume Examples & Samples

Work as part of a TTA team to support government clients in adopting new systems and processes related to early childhood policy and infrastructure initiatives
Contribute to the development of web system requirements and user testing plans
Conduct user acceptance testing of new system enhancements
Identify, define and report potential defects
Develop program user release notes to support user understanding of system enhancements
Serve as a liaison to clients, program managers, and other contracting partners
Contribute to planning, facilitation, and management of TTA for groups of stakeholders
Contribute to TTA activities such as Webinars, conferences, in-person meetings, development and revision of business operating procedures
Maintain information on TTA activities and status in terms of activities, milestones, and potential barriers in a progress tracking system
Provide recommendations to resolve individual barriers or issues; provide recommendations for overall process improvement
Provide regular and timely communication to internal staff, partners, clients, grantees, etc
Contribute to the development and revision of business operating procedures and other resources, and participate in management of these resources on a website
Bachelor’s degree in Education, Policy, Social Work, Computer Science or a related field plus at least 3 years of experience directing and/or delivering training and technical assistance (T/TA) activities
Experience working with federal government programs, particularly in a consulting environment
Proficiency in Microsoft Office software (e.g., Word, Excel, PowerPoint, Project and/or Access), online conferencing tools such as GoToMeeting, and project management software such as Sharepoint or Smartsheet
Experience working in the field of military child care and/or family services
Demonstrated experience in the coordination of TTA
Demonstrated experience working with early childhood program management professionals and/or other program users
Demonstrated experience implementing new policy or program initiatives, particularly related to adoption of new information management systems
Demonstrated experience in data management, business process mapping, or other business analytics
Previous experience in client management; and,
Experience working with and across a variety of stakeholders, to include government clients and program managers
Professional Skills
Excellent attention to detail, and the ability to multitask under strict deadlines in a fast-paced, client-oriented environment
Exceptional verbal and written communication skills, including experience in independently developing reports, briefs, and presentations
Strong organizational and coordination skills
Ability to plan and organize work, set priorities, meet critical deadlines, and follow up on assignments
Strong interpersonal skills with the ability to work both independently and as a team member, including coordination with peers and junior staff to complete tasks on urgent deadlines
Ability to think analytically, define, and thoroughly document tasks; and,
Strong problem-solving and decision-making capabilities

Implementation Coordinator Lead Resume Examples & Samples

Maintain project database to enhance quality of project results
Work in a team setting, sharing information and assisting others
Partner with project team, other IT associates, vendor resources and customers to deliver a successful systems rollout or implementation to the field
Attend project meetings and participate as necessary
Track rollout schedule requests and changes
Provide logistical support for on-site and off-site resources involved in rollout
First Day of Business Support bridge management & service assurance check points
Perform other project related duties as assigned
Prior experience with enterprise level technology deployment preferred
Ability to readily adapt to changes that impact project schedule, tasks, and timelines
Flexible schedule as late nights and weekends may be required to complete project tasks

Implementation Coordinator Resume Examples & Samples

Communicate all aspects of field facing changes and deliverables to the client
Position will support multi-platform enterprise technology deployment projects
Update regular reports on status of project tasks, managing milestones and completed implementations
Ensure successful cutover through effective planning, Gather client feedback on overall project as well as vendor support
First Day of Business Support - bridge management & service assurance check points
Support project closure/turnover process
Previous training and experience with desktop, telephony and/or network technologies is a plus
Strong customer relation skills are essential, including organization skills and attention to detail
Experience using Microsoft Office applications suite, specifically Excel and Word

Project Implementation Coordinator, Temporary Resume Examples & Samples

Familiarity with project management fundamentals; able to use project management tools and participate effectively in a structured project management environment
Ability to prioritize and organize numerous program/project tasks on aggressive schedules
Ability to support collection of and analysis of relevant business metrics
Ability to understand inter-system dependencies and constraints
Ability to evaluate complex problems and provide recommendations to achieve digital publishing solutions
Self-guided. Capable of learning new processes and technology quickly and executing day-to-day tasks with minimal external direction
Desire to collaborate with cross-functional teams and pro-actively share information in a timely manner
Excellent written and verbal communication skills are essential
Strong skills in Microsoft Office suite, particularly Excel
Comfort working in both Macintosh and Windows environments
Associates orBachelor degree ina business, communications, or technical field
Prefer at least 1-year experience in project management or coordination supporting projects with a moderate to high level of complexity
Experience with XML and/or HTML or other markup languages preferred
Experience working within a digital publishing or software development environment is desirable
Experience with JIRA beneficial
Please note this is a temporary (non-benefits) eligible on-site position at our Iowa City campus, with projected duration 4-6 months. Local candidates only please

Trading & Implementation Coordinator Resume Examples & Samples

Act as the filter for communications of documents and tasks to stores
Work according to the operating rhythms
Manage the stores time
Archiving
Master data management
Manage the surveys, checklists and best practice sharing
Very good English
Excellent Coordination and communication skills
2 years of relevant functional experience, ideally with direct Retail experience and exposure to project management/coordination

Online Implementation Coordinator Resume Examples & Samples

Creates accounts and notifies customers of licensing availability with SFDC
Updates contracts with end-user information and start dates to activate order for invoicing
Provide customer support regarding account set-up and license use inquiries
Identify renewal/expansion/software issues - escalate to appropriate area
Maintain/develop process flows for new/existing products as assigned
Participates in testing new systems and applications as assigned
Meet or exceed key performance indicators and quality metrics
Trouble shoot and provide customer support about registration, licensing, account expiration dates, and additional services
Cross train and sustain skills to support other areas
Proven customer service/support experience
High School diploma or equivalent experience required
Strong multi-tasking ability
Strong interpersonal/communication skills
Oracle/OKS knowledge preferred
Knowledge of Sarbanes-Oxley regulations preferred
College degree or equivalent experience a plus

Implementation Coordinator Resume Examples & Samples

Working with Hub Engineering and Support leadership, enters projects into financial system for the purpose of building/documenting the capital budget
Working directly with Area Management and Edge Engineering, creates and manages PA's according to budget and procurement strategy
Generates PA revisions as needed
Generates PR's in accordance with area management and Edge Support teams requirements
Coordinates equipment lead time details with vendors and communicates with management and project management teams
Coordinates equipment delivery and pick up with Field Engineers, contractors, as well as Warehouse personnel
Works with leadership to standardize and optimize the implementation process from beginning to end

Implementation Coordinator Resume Examples & Samples

Act on environmental, health, and safety issues
Act and manage on change orders and deviations
Strong team work orientation
Cost Awareness
Good Social Skills

IT Implementation Coordinator & Change Coordinator Resume Examples & Samples

Design
Environment procurement and deployment of hardware and software infrastructure
Manage and drive all application implementations
Designing and implementation of the web system and application architectures and associated standards
Definition of requirements for the execution of the COB and coordination of all activities
Ensuring that quality standards are being met and work with developers to ensure that all technology initiatives are implemented within the existing and planned framework
Understands the wider subject matter area to work with Business Analysts, Apps Support Analysts and Developers on holistic solutions
Has ownership for a product or product component development within the technology domain
Engages in product evaluations with vendors and recommends product customization for integration with systems
Train and mentor junior team members
Provides leadership for application prototyping; recommends solutions around implementation. Provides 3rd line support to identify root cause of issues and react to systems, application outages and networking issues
Leads projects and provides status to project manager or Sr. Engineer. Interacts with development teams to identify engineering requirements
Assists in defining application and system requirements and processes. Creates installation documentation and training materials and deliver technical training to the support organization
Leads group in adherence to all control, audit and compliance initiatives
Exhibits sound understanding of concepts and principles in engineering and basic knowledge of these elements in other areas
Requires a basic understanding of how the area integrates within engineering. Uses attention to detail in making evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Has limited but direct impact on the team and closely related work teams through the quality of the tasks/services provided. Exchanges ideas and information in a concise and logical manner
10 years in applications development
5 years with change release, incident and problem process (ITIL)

Implementation Coordinator Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY: Able to discern technical issues in contracts. Excellent writing, editing, communication, and interpersonal skills. Must be detailed in documenting information and practice good follow through techniques. Proficient PC, and related software application skills. Ability to communicate technical info and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to successfully work and promote inclusiveness in small groups
JOB COMPLEXITY: Provides administrative support to the Implementation Managers with regards to all Implementation related functions. Helps to ensure balanced workload within the pod and implementation deadlines are met. Helps to balance workload within the team and understands IC work thresholds. Maintains communications with management. Keeps informed of project progress and prepares reports for management. Informs management of any problems or concerns expressed by clients. Evaluates effectiveness of placements. Creates and updates customer folders. Prepares customer implementation documentation. Provides device numbers to sales/BDA/BDCs for processing. Creates Racker entries for each build. Provides Implementation reporting and updates to the Implementation Managers
SUPERVISION: Operates under close supervision
EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor's degree or equivalent experience preferred. Typically requires at least 6 months of customer support experience
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required

Implementation Coordinator Resume Examples & Samples

May perform one or more of the following duties
Participates in or leads cross-functional teams focused on the delivery of new or existing projects
Plans and directs schedules and may monitor budget/spending
Monitors the project from initiation through delivery
Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints
Responsible for coordinating the delivery of professional services to customers
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client’s expectations and business needs
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs

Implementation Coordinator Resume Examples & Samples

Core Competences
Good Knowledge In Microsoft Office Suite Of Programs, Ericsson Tools Like Piwin, Gask & Site Handler will be taken as an asset
Coping With Pressures & Setbacks
Delivering Results & Meeting Customer Expectations
Deciding & Initiating Action
Planning & Organizing
Following Instructions & Procedures
Preferred Qualifications & Experience Requirements
Ability To Drive Changes
LI-AT2
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics

Implementation Coordinator Resume Examples & Samples

BS/BA required or equivalent work experience
1 year minimum experience in Account or Project Management in a web agency or localization environment
Experience managing multi-faceted projects from inception to launch
Fluency in English a must along with excellent verbal communications skills
Must possess a sense of urgency and the ability to work under pressure
Demonstrate a high degree of attention to detail and ownership
Foreign language and localization experience a definite plus

Implementation Coordinator / Site Engineer Resume Examples & Samples

Assurance of Implementation work
Investigate and resolve implementation problems
Detailed time plans and scope
Barchelor´s degree in Telecom, Telematic or related
At least 2 years of experience dooing field supervision, site survey, site implementation
Operational & Result Oriented
Planning & Organization Skills
Administration Skills

Implementation Coordinator Resume Examples & Samples

Strong administrative and communication skills with the ability to identify all job related duties within a team environment
Must be able to work collaboratively and independently while paying attention to detail
Ability to detect problems and think analytically to solve them
Ability to enthusiastically function within a fast-paced, entrepreneurial service and support culture
Strong customer focused mentality
Proficient with Microsoft Office and the ability to learn internal computer programs
Experience within the education industry is highly preferred
Takes a lead role in coordinating Achieve 3000 Professional Learning Services (PLS) associated with the initial preparation, scheduling, updating, delivery and execution of services
Have the ability to effectively deal with a variety of customer situations including guiding the customer toward specific professional learning services, organizing logistics for events, maintaining updated customer profile information in CRM
Active ownership of the following: product applications, operating systems and company products/professional learning services
Accurately and timely document and update all tasks associated within your assigned territory
Proactively maintain a working relationship with all members of your assigned team
Follow team procedures that support the smooth flow of scheduling and communication. Continually work to elevate knowledge of the customer experience both internally and externally

Implementation Coordinator Resume Examples & Samples

Two to three years of experience in operations/technology project administrator activities
General knowledge of business and/or technology, especially the Payments industry
Ability to manage difficult customer situations
Excellent verbal and written presentation and communication skills
Excellent computer skills, especially Microsoft Office applications such as Excel and Word

IT Technical Implementation Coordinator Resume Examples & Samples

Organize and prioritize the Data Management development team’s activities to support Clinical Informatics, Analytics, Client Services, Data Operations, and Quality Control and Assurance team personnel concerns regarding data content creation and maintenance within the Common Data Repository (CDR)
Align and manage resource capacity allocations to resolve issues experienced during the monthly / daily data releases, warrant the timely delivery of new scheduled client implementations, and ensure the address of prioritized data improvement and content changes requested from key stakeholders
Responsible for the on-going strategic and tactical activities to ensure that efficiencies, scalability, and extensibility are retained within the CDR, as the foundation of the Optum One Data Factory pipeline
Manage risks and resolves issues that affect monthly release scope, schedule and quality
Measure and monitor progress to ensure new client implementation and monthly production releases are delivered on time and within budget, and that they meet or exceed expectations
Coordinate monthly release content and effort based on JIRA prioritization, mini implementation projects, third party software requirements, or any other demands of the CDR team
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different cross-functional teams and stakeholders
Conduct daily scrum calls with the Data Management and Operations team to discuss progress and issues to be resolved, and report progress on a daily basis to the Director of Database Technologies
Communicate monthly release details and schedules to consumers of the CDR, as required
Negotiate, plan and manage all monthly release development activities
Collaborate with the Data Management Technical Manager to understand impacts of branches and code merges
Maintains the monthly release scope for all core services and ensure alignment across key partners and vendors
Continually work towards making improvements in the monthly production release process
Identify opportunities that can improve efficiency of business and technical workflow processes
Provides assistance and advice to business users and CDR consumers in the effective use of applications and information technology
Lead the daily scrum meeting they have to track the monthly processes
Undergraduate degree or equivalent experience
5+ years of experience in the field or in a related area
4+ years of previous release and workflow management ticketing system experience
4+ years previous hands - on technical development / configuration management background
Possess demonstrated ability to rely on experience and judgment to plan and accomplish goals
Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project
Experience with developing tracking / capacity reports preferably from existing workflow tracking / ticketing systems
Strong communication and writing skills with effective results focus within an information technology environment
Experience in the development and implementation of standards, procedures and guidelines to support operational processes
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure environment with ever - changing priorities
Advanced knowledge of software development lifecycle
Demonstrated ability to coordinate cross - functional personnel
Willingness to work occasionally outside of normal business hours
A results oriented individual who thrives working in a fast paced environment
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project
Proficiency with MS Visio

Healthcare Implementation Coordinator Resume Examples & Samples

This position requires a great deal of organization and ability to daily manage workflow that are in various stages of the process
Manages ongoing contract relationships and service delivery to clients for one or more accounts
Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band
2+ years of experience working within an account management or implementation team within the healthcare industry
1+ year in Microsoft Word and Excel
Pharmacy Tech Certification
PBM experience (Pharmacy Benefits Management)
Microsoft PowerPoint experience
Associate's Degree (or higher)

Software Implementation Coordinator Resume Examples & Samples

Plans and coordinates the implementations activities for new customers which include software install, trainings, and data conversions
Handles customer escalations and works to resolution
Assist with the implementation of the department strategy
Collaborate and drive the accounts to successful implementation
Adopt best practices to improve customer experience, measured through the Net Promoter System (NPS) & Customer Satisfaction Ratings
Deliver superior customer service internally and externally
Collaborate closely with sales and other departments
Daily review/tracking of implementation pipeline
Identify and apply process improvements
Proactively communicate to team and management
Provide backup support to other Implementation Coordinators when on leave or as work requirements deem necessary
Preferred minimum 3+ years software implementation experience or its equivalent
Experience managing projects in cross-functional groups
Bachelor’s Degree a plus
Experience in Microsoft applications such as MS Project, word, excel and e-mail
Embraces new technology

Implementation Coordinator Resume Examples & Samples

Work closely with project teams and business stakeholders at local Business Units to implement project document management tools and ensure that Business Units meet business targets and timelines
Escalate implementation delays to Implementation Manager
Liaise between business representatives from different levels of organization and migration project team (including external vendors) to coordinate tasks and communication required to prepare and execute migration from one document management system to another
Collect and coordinate system requirements from Business Unit and act as primary contact towards project team(s) for design and prioritization
Support Release Manager(s) in release management activities such as system and business testing
Coordinate and participate in testing activities as defined by the release schedules
Ensure that local units are trained on the support model
Act as Level 2/3 support, answering questions from users in the Business Units during post-implementation period
Monitor and follow up open issues reported by Business Units
Provide trainings on-line and on-site as required
Maintain Implementation and End User training materials

Implementation Coordinator Resume Examples & Samples

Independently completes project-related activities, and initiates project/program tasks. Coordinates project deliverables/issues with key stakeholders. Routinely completes complex assignments requiring independent action, and a high degree of initiative to resolve issues with consistency and accuracy. Creates and disseminates information (Project Plan, etc.). Researches, compiles, and formats information into databases, spreadsheets, and presentations. Assumes liaison role between CDIS and their operational business partners. Functions as an information source on organization policies and procedures
Works and collaborates with CDIS management, Training, Site Support, and TAC to deliver customer based solutions. Management and ownership NW of KP.org update processes. Close collaboration with Business Partners and other team members, Medical Operations, Northwest Permanente and Kaiser Permanente IT when building solutions
Ensures required project documentation and reporting. Develops and maintains project document library. Documents and updates project action items/issues logs. Creates status reports, resource management reports, project status reports, and other customized reports. Assists Project/Program CDIS Management with tracking and reporting of project costs and status to ensure accuracy in reporting and to minimize project delays. Initiates Statement of Work, Project Schedule, Project Plan, Communications plan, Recharge Agreements, Business Cases, and Service Level Agreements. Manages requests for CDIS services
Management of the @KP Tech Team. Management of the uploads to mobile technologies. Support new and ongoing goals through the design and delivery innovative technology enabled care initiatives that highlight effective, creative, and transformative use of any of the emerging digital channels. Develop and foster a relationship of trust and collaboration with assigned business partners to facilitate the best possible understanding of their business objectives and needs, thereby enabling an appropriate technology deployment to achieve optimal business satisfaction. Ensure high quality of operational support is provided to the business to achieve optimal acceptance and adoption of the technology at the appropriate level of the delivery system. Provide customer support during the implementation phase and ensure the timely handover to the appropriate production Support Services for sustained business as usual service. Partner with Marketing, Brand and Communications stakeholders to develop and execution on necessary communication plans
Serves as primary staff support for Regional OAC (Operations Advisory Council) governance body. Prepares Monthly Agenda, coordinates presenters and orchestrates a smooth running meeting for 40+ council members
Minimum three (3) years of experience in project coordination and/or project management related work
Minimum three (3) years of experience working in medical operations
Minimum three (3) years of experience working in healthcare IT
Minimum six (6) years of experience in project coordination and/or project management related work
Minimum six (6) years of experience working in medical operations
Minimum six (6) years of experience working in healthcare IT
Master's degree or higher
Project Management Certification or equivalent
Excellent communication and technical skills
Demonstrated ability to manage multiple priorities in a fast paced work environment

GB Implementation Coordinator Resume Examples & Samples

Manage reporting and metrics for both the team and senior leaders
Oversee the collection and preparation of monthly customer surveys
Work closely with Implementation Senior Best Practice to support new processes and tools
Work with multi-site teams
Contribute to project work by providing administrative support
Organizes business social events, sometimes at offsite locations
LI-SC1

Implementation Coordinator Resume Examples & Samples

Establish and maintain locations and structure in order for unemployment reports to reflect the clients corporate hierarchy
Set up and maintain email addresses for clients who receive reports electronically
Maintain users for all Web Manager applications
Establish and maintain detailed report mailing instructions for clients requiring special mailing of reports
Daily responsibilities include contacting clients, in-house and field personnel via telephone, email, and written correspondence
Ability to follow up on outstanding issues and meet department deadlines
Strictly adhere to all company and department policies and procedures
PC skills: Windows 95/98/NT/2000/7, and MS Office

Major Implementation Coordinator Resume Examples & Samples

Ability to resolve customer inquiries and escalated issue tickets within prescribed SLAs
Proven ability to build and manage high performance operational teams
Ability to act as liaison with various internal and external contacts
Ability to develop and maintain SLAs

Implementation Coordinator Resume Examples & Samples

Three to five years of customer service experience　
Strong organizational, analytical, and problem-solving skills
Ability to identify and resolve exceptions and analyze data

Online Implementation Coordinator Resume Examples & Samples

Identify renewal/expansion/software issues – escalate to appropriate area
Trouble-shoot and provide customer support about registration, licensing, account expiration dates, and additional services
Meet or exceed Key Performance Indicators and Quality metrics
Proven Customer Service/Support experience
High School diploma or equivalent work experience
College Degree or equivalent experiences a plus
Detail-oriented skills
Strong Multi-tasking ability
Oracle/OKS knowledge
Knowledge of Sarbanes-Oxley regulations

Temporary Trading & Implementation Coordinator Resume Examples & Samples

Independently take ownership of assigned project work and drive the timelines to ensure the delivery of project plans on time and within agreed objectives
Act as a single point of contact for retail initiatives across the UAE and work closely with the trading and implementation manager for MENA to cascade all projects of excellence in local market
Complete pre-project analysis, capturing as is scenarios across stores/markets and seek existing best in class resources
Track and report progress of ongoing initiatives and make modifications as necessary to increase efficiency, save time, or build contingency
Develop and conduct surveys with key stakeholders on policy/project drafts to ensure end product is understood and supported and test projects in pilot environments where required to ensure feasibility
Guide the Training team to develop and deliver training on related processes, based on the needs of the organization
Support the store operations teams on daily operational tasks which include but are not limited to: discount cards processing; maximize the reporting functionality through MSTR and Retail Back Office (RBO) incl. daily sales reporting to SLT, RBO and SM; till ID management; voucher tracking analysis; shopping bags; uniforms; optimization of flocking process, letters/numbers ordering and reconciliation
Share surveys, checklists and best practice within EM Central
To serve as the primary point of contact between field teams and RBO, based in the UAE
Manages store needs, ensuring all issues are resolved correctly and timely
Collation and reporting to RBO team: trainings/inductions completion status; CEI reports
High degree of analytical, planning and organising skills
Excellent Coordination and relationship building capability
Industry experience in Sports/Fashion/FMCG
>2 years of relevant functional experience, with direct Retail experience and exposure to retail coordination, ideally in sporting goods, fashion or other youth culture brands

Life & Disability Implementation Coordinator Resume Examples & Samples

Requires BA/BS degree or equivalent job experience
4+ years of insurance experience
2 years of membership and billing experience, knowledge of standard/non-standard benefits and products, knowledge of enrollment, billing and underwriting guidelines; or any combination of education and experience, which would provide an equivalent background
Project leadership skills and/or PMP certification preferred
Life and Disability Insurance experience preferred
MS Office with intermediate level of Excel preferred. Strong Access helpful

Customer Care Implementation Coordinator Resume Examples & Samples

Places welcome calls to new owners to explain the process of removal, installation, registration and training
Communicates with the customer, dealer, and 3rd parties (eg. IT consultants) to verify site computing / networking requirements are met prior to installation
Coordinates with the customer, dealer, and the iCAT operations team to arrange installation of the iCAT machine
Contacts the assigned dealer technician to ensure iCAT certification and to prepare for any anticipated issues on installation day
Supports the dealer installation with regular communication and first level technical support on installation day, and proactively escalates advanced technical issues to the iCAT technical support team
Coordinates with the customer and iCAT instructor to schedule the post-installation clinical training of the office
Conducts post-installation/training survey of the customer to gather feedback, and follows up to ensure that any open customer issues are closed
Other related duties/projects as directed
Teamwork –must be willing and able to work closely with other departments, peers, etc
Ability to influence others – must be able to inform, convince, and persuade others to action on key initiatives
Results orientation – must deliver results
Communication—must be able to effectively communicate in both written and verbal forms
Cooperative- doing or willing to do what is asked or required
Positive Attitude – Does what it takes to successfully accomplish goals
Soft Skills- The ability to engage customers verbally in a professional manner
High school diploma or equivalent required; 2 year or 4 year college degree preferred
3-4 years of experience in troubleshooting hardware/software in a technical-related field
Minimum of 1-2 years’ work experience in a customer support role or equivalent
Must have flexible schedule be available to work departmental hours
Must be available to work holidays and overtime, as dictated by business needs
Knowledge of dental X-ray equipment preferred
Experience with SAP, Quick Base, and Salesforce.com preferred

Implementation Coordinator, Turnaround Arts Resume Examples & Samples

Develop communications and materials for schools and community-based organizations based on Turnaround Arts program supports and updates
Project management activities related to the implementation, communication, and operational program development of Turnaround Arts: New York City
Work with a diverse constituency that includes teachers, school leaders, field support administration, and community-based organizations, including
Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above

Corporate Implementation Coordinator Resume Examples & Samples

Desire to work in a legal environment
Ability to communicate effectively, both verbal and written, with individuals at all levels of the organization
Ability to work closely with, and support other members of the transaction implementation team
Ability to quickly identify issues and work with proper authorities to reconcile and solve problems
Ability to respond quickly and appropriately to change
Ability to follow instructions with precision and within deadlines
Demonstrated proficiency with Microsoft Office Word, Excel, and PowerPoint
3+ years of experience within a professional office environment
Position is not eligible for VISA Sponsorship
3+ years of law firm and/or in-house legal experience in a large volume transactional environment
3+years of document drafting and review experience
International transactional experience
Basic knowledge and experience in the use of SharePoint
A.S. in Legal Assistant and/or Certified Paralegal designation or equivalent or JD

Implementation Coordinator Resume Examples & Samples

Must have a minimum of five (5) years of Hotel experience in an operational environment in a department such as Revenue (including centralized revenue center), Front Office, Finance, Sales and Events or similar
Day to day experience in Sales, Revenue and Property Management processes and systems
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Proficient in oral and written English
Ability to travel as required depending on projects
Hotel Front Office, Reservations, Revenue or Finance department experience
Knowledge of information technology (basic SQL, system configuration, hotel networks) is a strong advantage
Language knowledge (please specify in application)
Training and coaching skills demonstrated in a group or one to one environment
Excellent organizational skills, including the ability to work remotely and dealing with a global, remote team
Project Management Course Certification
Training Delivery Course and/or Certificate

Software Implementation Coordinator Resume Examples & Samples

Plans and coordinates the implementation of various HSPS products for new customers. Answers incoming telephone calls or contact customers directly via telephone, email, or fax to assist and/or direct customer implementation issues and/or inquiries. Manages multiple/simultaneous implementations, ensuring project timelines, and addresses issues
Handles customer escalations, including correspondence, follow up, and ownership of issue through resolution. Confer with Supervisor on any compensation processing and resolution of the issue to ensure customer satisfaction with products and services
Processes applicable documentation and follows up on customer requests/inquiries through completion, ensuring quality service
Documents all customer interactions and other pertinent information in applicable databases to provide an accurate record of account history
May participate in special projects and performs other duties as required
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards

Implementation Coordinator Resume Examples & Samples

Manage delivery of high quality and timely implementation of Client entities in implementation mode
Excellent in country payroll implementation experience. Multinational experience is a plus
Ability to asses and push organizational changes on Clients and ADP side
Flexibility in order to quickly adapt with a continuously changing environment
Ability to analyze and resolve problems through effective customer interface and communication
Ability to prioritize workload, set and achieve goals.· Perfect command of English language
Committed to World Class Service
Willing to work Multinational

Implementation Coordinator Resume Examples & Samples

Two to three years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to work as part of a project team
Excellent computer skills, especially Microsoft Office applications

Credentialing & Contracting Implementation Coordinator Resume Examples & Samples

Supports the National Credentialing and Contract Management Implementation Team with each Care Delivery organization’s (CDO’s) implementation onto the eVIPs National Platform
Coordinates closely with the Associate Director on development of implementation timelines
Responsible for managing and updating supporting documentation, policies and procedures and other collateral documentation for the Credentialing and Contract Management program
Coordinates with the Associate Director regarding Credentialing and Contracting Committee User Group and Credentialing and Contracting Oversight Committee meeting agendas, minutes and will assist in tracking follow-up action Items
Supports the process for completing and updating project action items for the Market Development Team including market assessments in existing and new markets
Establishes and maintains strong working relationships with Optum Corporate as well as CDO Management and staff
Participates in other network development and management activities as needed
May coordinate activities for others
2+ years of experience in and administrative support / coordinator role
Intermediate level of experience in MS Excel
Beginner level of experience in MS Access
Basic level of understanding in credentialing and contracting
2-3 days of travel quarterly
Proven skills in executing research, analysis and constructing deliverables
Bachelor’s degree in business, health care management or related field preferred, or, equivalent experience
Knowledge of health care industry, credentialing or contracting is beneficial
Self-motivator and have the ability to work independently with minimal supervision
Excellent verbal and written communication and relationship skills
Ability to work effectively and independently in a start-up environment
Understanding contracting reimbursement models and risk based methodologies

Implementation Coordinator Resume Examples & Samples

Must have day to day experience with Property Management processes and systems
Excellent organizational skills and communication skills (written and verbal)
Experience with and extensive knowledge of OnQ Interface management and specifically key lock interface requirements
Experience managing multiple projects concurrently
Multi-Hilton brand experiences
Proficiency Microsoft Word, PowerPoint and Excel

Implementation Coordinator Resume Examples & Samples

Setup of Clients, Property sites, and accounts
Maintain and update clients accounts as needed
Provide feedback to Consultant through the implementation process
Research and resolve client questions, issues and problems
Generate daily reports of received and outstanding property setups
Review data inputs for accuracy/completeness
3 years experience within a technical position or environment
Ability to learn and utilize new procedures and processes quickly
Intermediate to Advanced knowledge of Microsoft Office products including Excel, Word and Internet Explorer; testing may be requested
Experience in fast paced, production environment
Ability and desire to work within a team environment
Able to quickly analyze and troubleshoot problem issues
High School diploma or equivalent is required; Bachelor degree in related field preferred
Multifamily experience or property management experience is preferred
10-Key desirable
Able to sit or stand for frequent periods in the same location with some opportunity to move about
Overtime may be required to meet department deadlines
Ability to work US business hours

Implementation Coordinator Resume Examples & Samples

Identify needs driving future orders, timing of orders, and fill rates from incoming phone, email, technology, and some face-to-face internal interaction with assigned contacts
Deliver implementation processes and procedures clearly and consistently
Resolve issues by collecting, researching and analyzing information
Maintain communication with the implementation team in order to deliver on client expectations
Customize individual client set up and delivery in technology platforms
Support the implementation team with creating reports, presentations, design study materials, program manuals and training materials, and any other documents required to support an MSP program
Analyzes reports prior to their release for accuracy and research questionable data for options and solutions
Help improve efficiencies and workflow through webinars, conference calls, and 1:1 meetings
2-3 years experience with healthcare and/or staffing operations, project coordinating or equivalent
Strong experience in MS Excel, Word, and Power Point
Strong attention to detail and ability to manage multiple tasks and timelines
Microsoft Visio experience

Implementation Coordinator Resume Examples & Samples

18 months of experience in project/product implementations or with JHA products
Experience working on implementations in the financial industry
Working knowledge of JHA products, specifically CPS products
Display of strong communication and customer interaction skills
Ability to prioritize responsibilities and maintain strong organizational skills
Ability to utilize Microsoft Office, including Word and Excel; proficient in Microsoft SharePoint
Serves as a leader and resource for the installation team members
Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete
Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager
Exercises the responsibility and authority to take steps to ensure a successful installation
Troubleshoots issues once implementation is complete
Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions
May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel
May participate in new release activities
May participate in sales turnover meetings to schedule and determine the scope of the project

Implementation Coordinator Resume Examples & Samples

Focus on cultivating positive customer experience to build lasting client relationships and ensure a successful implementation of Banno Mobile
Build and maintain effective working relationships serving as liaison between both internal and external teams
Monitor all phases of the implementation and escalates issues when necessary
Implementation lead to an average of 30 client projects, in detail, through all various stages of implementation
Proactive & regular client communication through various channels; deliver and mange client expectations for project timelines throughout life of implementation
Detail focused with the ability to manage/organize all incoming communication and documentation necessary to track progress of implementation
Quality Assurance to all aspects of development through final phases of implementation
Administer trainings with client
May identify items that are outside the scope of a standard installation and participate in project actives related to those items

Implementation Coordinator Resume Examples & Samples

Help improve inefficiencies and workflow through webinars, conference calls, and 1:1 meetings
Internal Customers & Partners
Local Staffing team members and Recruitment, daily via AMIE/technology, email, and phone
Quality & Clinical Services team members, daily via AMIE/technology, phone and email
AMN Shared Services teams, daily via AMIE/technology, phone and email

Implementation Coordinator, Nbcn Resume Examples & Samples

Track and provide reporting on various components of the client implementation process
Ensure client implementation processing is accurate (billing, contact information, etc.)
Support the management of all client agreements (tracking, imaging, etc)
Support Implementation Consultant to ensure superior and timely client implementations
Enhance the client experience by effectively meeting and exceeding expectations
Seek ongoing improvements to the implementation processes
Collaborate with various partners to ensure timely and superior client transitioning
Identify problems/challenges and ensure these are resolved immediately for best results
Maintain knowledge on all rules and regulations with respect to requests/activities and ensure adherence to compliance policies, procedures and guidelines
Complete other responsibilities, as assigned
Bachelor's degree in a related field and four years' relevant experience OR Master's degree in a related field and two years' relevant experience
An in-depth knowledge of Portfolio Manager, Introducing Broker and Wealth Management products and services
Be adaptable in a fast-paced, deadline-driven, multi-faceted environment
Proficient with Outlook, Microsoft office (Excel, Word, PowerPoint)
Client analysis and problem-solving skills
Ability to effectively prioritize and escalate customer issues as required
Detailed, organized and results oriented
Effective time and task management skills, ability to multitask and manage multiple projects in a fast-paced environment
Completion of Canadian Securities Course (CSC)
Bilingualism (spoken and written) - English and French

Rapid Technology NIR Application Implementation Coordinator Resume Examples & Samples

65% Deploy RTP NIR PLATFORM
Coordinate and support implementation of RT (NIR) in locations in EMEA
5% Training documents
Bachelor degree (chemistry, biochemistry…)
Minimum 3 years of food related / science studies
Minimum 2 years of experience in working in laboratory environment
Minimum 1 year of experience with NIR
Proven strong project management skills, applies a structured, disciplined approach to planning, administering and completing projects successfully
Good communication and presentation skills (verbal and written) on all levels in the organisation
Strong analytical skills with the needed scientific knowledge
Solution thinking, practical and pragmatic thinker, team player, working safe, be accurate, organizational skills in peak moments, problem solving & timely solution execution …
Hands on attitude
Statistical process management knowledge
Continuous improvement training & experience Knowledge
Good Plant Manufacturing Quality Knowledge - Demonstrates practical knowledge of manufacturing processes and operations
Intermediate Training / Meeting Management - Delivers learning solutions in a manner that engages learners and produces desired outcomes
Basic Scientific Knowledge - Applies scientific knowledge, principles to identify and manage risks
Fluent in English and one other modern European language
40% travelling in EMEA based on project needs

Implementation Coordinator Resume Examples & Samples

Minimum of two years of experience in a financial institution or an install or support department
Associate’s or Bachelor’s degree
Be able to document issues, ensuring they are not repeated in subsequent conversions
Able to handle multiple projects at once

Implementation Coordinator Resume Examples & Samples

Evidence of a Master’s degree in social work or related field, or combination of a Bachelor’s degree in social work or related field and at least 5 years of providing services to families
Experience working in primary care
Experience providing training and supervision to others
Experience training and familiarity with the Family Check-Up intervention model
Evidence of effective communication and interpersonal skills
Experience working with detail-oriented with strong organizational skills
Experience in research with Latino populations, children, and families
Bilingual in English/Spanish
Experience with Microsoft Word, Excel, Access, and database management

Product Implementation Coordinator Resume Examples & Samples

Creates and maintains project plans, monitors milestone completion, tracks all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests
Accountable for consistent and timely communication of relevant information to cross-functional teams
Takes assigned project from original concept through final implementation
Recommends solutions to problems and considers timeliness, effectiveness, and practicality in addressing business needs
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, developers, and subject matter experts
Consulting role with business units in developing user acceptance test plans and procedures for end user testing, ensuring that all tests are conducted and documented according to the standards agreed upon by the business unit and I.T
Facilitates the definition of project scope, goals and deliverables
Strong organizational and time management skills with experience in meeting deadlines
Experience managing multiple priorities with ability to make changes when needed
Experience working in a team environment
Strong interpersonal and communication skills, both oral and written
Some project management experience, a plus
Excellent skills in Microsoft Office applications
Experience using MS Project preferred
Bachelor’s degree in Business Administration, Marketing or equivalent
Minimum 1-2 years of experience in business analysis or project management

Implementation Coordinator Resume Examples & Samples

Creating programs
Creating new primes from programs
Tracking approvals
Tracking work orders
Submit through all requirements from start to finish until complete
The candidate must have a bachelor's of degree and 2+ years of work experience
Have experience working in project teams
Have extensive knowledge in Microsoft Office
1+ years minimum of infrastructure design experience would be a plus
Research, investigation and evaluation skills
Proven ability to communicate technical concepts to a range of assets
Flexibility in work assignments
Know the important elements in project management
Have a great sense of detail, know how to take on various duties in short time
Be able to take initiative when required
Be able to support multiple project managers
Experience with JPMorganChase Project Management related processes and tools such as WRM, PRIME, EURC and myCompute
Ability to negotiate and mediate issues
Good conflict resolution skills
Timely escalation of critical and/or complex issues as required
Good planning skills
Understand the infrastructure design created by the Solutions Engineers and work with our GTI partners, who supply our infrastructure products, to implement the solution

Implementation Coordinator Resume Examples & Samples

Must have a minimum of 18 months experience in customer service and or customer facing liaison role
Experience within Financial Technology industry is preferred
Experience with a Content Management Systems (CMS) is preferred
Focus on cultivating positive customer experience to build lasting client relationships and ensure a successful implementation
Proactive & regular client communication through various channels; delivery and mange client expectations for project timelines throughout life of implementation
Work iteratively and collaboratively with client through all phases of implementation
Administer CMS training with client on their site upon initial delivery

Software Implementation Coordinator Resume Examples & Samples

Must have at least 18 months in a software implementation, project management, or project coordination related role
Serves as a leader and resource for the installation team members
Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete
Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager. · Exercises the responsibility and authority to take steps to ensure a successful installation
Troubleshoots issues once implementation is complete
Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions
May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel
May participate in new release activities
May identify items that are outside the scope of a standard installation and participate in project activities related to those items
May participate in sales turnover meetings to schedule and determine the scope of the project

Order Entry Implementation Coordinator Resume Examples & Samples

Primary duties to include submitting, tracking and coordinating receipt of 3rd Party NTPs as well as e911 related documentation
Will also be responsible for data entry/system updates
Performs basic assignments that involve independent judgment
Analyzes various documents and routinely updates work. Capable of processing and tracking orders for switched and dedicated services
Notifies peers of NTP / TVW status
Tasks and/or issues guided by application of standards, procedures or precedent
Normally receives general instructions on non-routine or new assignments
Decisions are made independently for most work assignments
One to several tasks are assigned concurrently with direction readily available
Contact is typically coordinated in nature and involves exchanging and interpreting information usually with both internal and external contacts
Consolidates and presents formal order status at meetings
Demonstrates working level of knowledge in job-related functional area and of the business. Requires excellent writing and interpersonal skills
Proficient with Microsoft Office products. Learns to use professional concepts and company policies and practices to independently solve problems
Bachelor's degree, or equivalent

IT Implementation Coordinator Resume Examples & Samples

5+ years working with large scale networks, applications and infrastructure
Strong written and verbal communication skills, excellent leader and coaching skills, and the ability to work with all levels of the organization
Strong implementation skills with a focus on understanding requirements, socializing key issues/actions items, and ability to deliver under pressure
Strong team player, information gathering / reporting / presentation skills

Life & Disability Implementation Coordinator Resume Examples & Samples

Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers’ benefit plans
Assumes full responsibility for successful performance on account-specific performance guarantees, with associated financial penalties
Develops and implements tracking mechanisms and tools for account implementations
Leads cross functional implementation meetings to assess the organizations ability to meet the requirements of prospective accounts and to ensure completion of all critical deliverables
Leads projects related to implementation
Additional suggestions
Customer Service or Claims experience HIGHLY Recommended
Enrollment and Billing experience HIGHLY Recommended
Life and Disability experience is a PLUS
People Person
Self Starter
Strong Written and Oral Communication Skills Required

Implementation Coordinator Resume Examples & Samples

A minimum of five (5) years of professional experience in the Hotel industry, Sales, Catering, Events, Revenue Management practices, and/or systems and analysis
Previous Sales, Catering, Event or Revenue Management system implementation execution experience
Completion of Delphi.fdc and/or DMPE training
Past experience using Delphi.fdc or Delphi with knowledge of our Company’s business process standards
Ability to travel as required (domestic, international)
Experience with and extensive knowledge of sales and catering operations
Knowledge of and/or experience with peripheral sales and catering products such as diagram software (MeetingMatrix, iPlan), Cendyn products (eProposal), electronic message boards (Four Winds, Xpodigital)
A good understanding of the Information Technology relating to Sales, Revenue and Property Management Systems
Proficiency with Microsoft Word, PowerPoint and Excel

RMS Implementation Coordinator Resume Examples & Samples

A minimum of five (5) years of professional experience in the Hotel industry, Revenue Management practices, and/or systems and analysis
Previous GRO Implementation execution experience
Completion of GRO Training
Extensive knowledge of GRO implementation processes and standards
Extensive knowledge of the GRO system
Ability to travel domestically on a regular basis, overnight as needed
Must have or be able to obtain, all necessary documents to travel internationally if need
Experience with and extensive knowledge of travel industry database systems and distribution channels, including proprietary hotel company systems, GDS, Internet, etc., as well as our Company’s database systems and software programs
A good understanding of the Information Technology relating to Sales, Revenue and Property Management Systems is highly preferred
Experience managing a team

Project Implementation Coordinator Resume Examples & Samples

Three years of IT project experience and an understanding of project management fundamentals
Understanding and experience developing project plans, scope documents and managing time lines following an approach such that project deliverables are thoroughly communicated to the client and deadlines are met
Proven skill set in applying IS principles and practices to systematically interpret functional requirements into application design and the ability to communicate technical issues to non-technical customers
Ability to effectively work with Sharp management, staff, physicians, and contract personnel; to communicate clearly, concisely and accurately with people, verbally and in writing; to achieve results for the organization with and through people; to practice good time management, and to demonstrate good leadership skills
Must be able to calmly and professionally respond to frequent deadlines for reports and related tasks, and to prepare work and presentations on short notice
Must be able to utilize effective problem solving techniques to develop quality services and resolve problems, while managing multiple work efforts in a fast-paced environment
Bachelor’s degree in Computer Science, Business, or related area preferred
Experience or training in excess of three (3) years may be substituted for degree
Proficiency in MS Project, SharePoint and Visio
Lean Six Sigma Yellow Belt
Project Management Certificate within one year preferred
Previous experience working in a HealthCare Information Systems Department

New Customer Implementation Coordinator Resume Examples & Samples

Work directly with Account Managers to obtain documentation required to support the new customer implementation (GPO roster info, Contract Connection reports, etc.)
Provide Account Managers with updates regarding new customer implementation status and assist with the resolution of related issues
Track and report progress on a daily basis related to assigned implementations (SFDC)
Obtain supporting contract documentation from suppliers though correspondence and relay eligibility issues to Account Managers to help resolve
Work directly with Account Managers, Project Managers, and GPO Partners to assist and facilitate the on boarding process as requested
Administer supplier contracts through the 9.1 contract system based on supplier documentation (including loading customer to GPO base contracts and tiered contracts as supported by supplier documentation)
Ensure compliance with departmental and corporate document storage and retention polices
Partner with Contract Operations to ensure successful transition of customers to the ongoing maintenance process
Collaborate within Contract Operations with the resolution of issues related to customers on boarded through the NCI process
Adhere to department service level and quality standards as supported through the quality control process and various departmental metrics
Participate in user acceptance testing related to IT initiatives, including the development of test scripts and documentation of testing results
Develop system and process expertise
Represent the department on various project teams as a subject matter expert
Cross train on multiple departmental functions

Implementation Coordinator Resume Examples & Samples

Conduct in-depth training demos with signed clients to ensure customer buy-in and understanding of Mortgage Builder’s product suite
Facilitate Mortgage Builder’s software implementation lifecycle for enterprise clients via project planning and client relationship management
Advise on both Mortgage Builder product and mortgage industry-related best practices for enterprise clients
Post go-live support and continued training for existing clients prior to transitioning account to the customer support team
Prior mortgage industry experience (3 - 6 years) with a broad understanding of mortgage industry best practices
Excellent customer service skills and prior experience presenting to groups and/or senior company officials
Strong organization and project tracking skills
Strong skills and experience using MS Excel

Implementation Coordinator Resume Examples & Samples

Assurance of implementation work
You will be the one to Investigate & resolve implementation problems
You will also act on environmental, health & safety issues
Act & handle on change orders & deviations
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or 3-5 years’ experience of deploy system test and lead testing team
Min years of experience: (Recruiter to supply)
Domain experience: (Recruiter to supply area of expertise – e.g.: Cloud, BSS, OSS etc.)
Coping with pressures & setbacks
Delivering results & meeting customer expectations
Decision making ability and initiating actions needed
Planning & organizing skills
Create, plan and run instructions & procedures

Implementation Coordinator Resume Examples & Samples

Coordinate and drive Fixed Price Quotation requests to Approved Service Providers
Support Implementation with Approved Service Providers Purchase Orders release as necessary
Raise outages for planned network activities
Support Implementation Manager with equipment call-offs as requested
Support Implementation with Operational Milestone Reviews as requested
Detail time plans and scope
Support Implementation with defect resolution to secure customer acceptance milestones
Attend operational delivery meetings internally and externally as agreed with Implementation Manager
Reporting to Implementation manager on operational matters, variance and risk as requested
Effective Communication - written and verbal
Superior organisational skills
Issue resolution and negotiation skills
Previous proven experience as a Site Engineer, Site Acquisition, Civil Works construction, Civil or ICIO designer, or Installer is preferred
Experience in large scale augmentation or expansion programs

Corporate Implementation Coordinator Resume Examples & Samples

Bachelor's Degree OR High School Diploma with 3+ years of experience within a professional office environment
Proficiency with Microsoft Office Word, Excel, and PowerPoint
A.S. in Legal Assistant and/or Certified Paralegal designation or equivalent

Service Implementation Coordinator Resume Examples & Samples

Great people and customer service skills and an excellent telephone manner is essential
Must be a quick learner and have a thirst for knowledge
Sound computer skills to include, but not limited to Microsoft Word, Excel and Outlook and have the ability to adapt to bespoke software packages
Experience in working with SAP would be an advantage
An interest in GPS/GSM technology would be an advantage

Implementation Coordinator Resume Examples & Samples

Interacting regularly with internal technology, risk professionals, and third party service providers by providing directions and/or guidance that leads to successful participation in the Enterprise IAM program and onboarding processes
Compiling application access entitlements characteristics, providing analysis, and documenting them in plain business language to be used in onboarding applications to the IAM Solution
Identifying a sequence of steps for administering system access and documenting these in actionable and detailed procedures
Consulting with application SMEs to consolidate access entitlements into bundled roles and documenting roles in required format
Use Microsoft Access to perform analysis of user access to application entitlements and make recommendations for expected access by business role
Mapping system user data to enable consumption by the IAM Solution
Good communication and Good organizational skillsNICE TO HAVES
Knowledge of Enterprise Information Security policies and procedures
Experience with Oracle IAM or any other Identity Access Management Tool

Implementation Coordinator Resume Examples & Samples

Update client locations, contacts and report structure, web users and other assigned projects
Provide CRM/client support
Perform general account maintenance

Online Implementation Coordinator Resume Examples & Samples

Be detail-oriented
Have strong multi-tasking ability
Have excellent verbal and written communication skills
Have strong interpersonal/communication skills
Have ability to prioritize workload
Have excellent follow-up skills

Implementation Coordinator, Lead Resume Examples & Samples

Requires B.S. degree in related field;5-8 years exp in health insurance field; or any combination of education and experience which would provide an equivalent background
Prior managerial experience preferred
Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred

Plan Implementation Coordinator Resume Examples & Samples

Work closely with all Group Retirement Services business partners (Implementation Project Managers, Client Relationship Executives, Pricing and Fees & Billing) in order to meet client’s requests and expectations
Reach out to plan sponsors or advisors, when necessary
Hand off and introduction of Small Business plans to teams responsible for ongoing administration and support
Establish or update plan level system information accurately for new and existing group retirement clients
Document all changes, and instruction carefully to ensure client documentation files are accurate and up to date
Assist with fund additions, fund sweeps and other fund and fee related tasks
Review and interpret requests received and take appropriate action
Deliver results within established service standards
Keep up-to-date on all legislative changes and apply legislative standards to all system set-ups and updates
Participate in projects when required
LI-NB1

Mau-implementation Coordinator Resume Examples & Samples

Drive stakeholders’ satisfaction by providing high quality of service
Be an effective team player
Proactively highlight risks
Meet or exceed process KPIs
Execute corrective and preventive action plans
Ensure that complaints are proactively managed to a resolution
Record key delivery data for metrics purposes
Achieve delivery of tasks in accordance with agreed schedules, procedures and standards
Accurate recording of time, effort and schedule related activities via trackers
Seek and respond to development feedback
Supervision of other personnel is not required in this position
Diploma holder in any IT or non IT related fields
At least 1-2 years’ experience in an onshore offshore environment

Payments Implementation Coordinator Resume Examples & Samples

Minimum of 5 years of experience working in the financial services or banking industry
Minimum of 18 months of experience in banking/payment software implementation, professional services or remote deposit capture product support
Associates or Bachelor degree preferred
1 year of moderate level project management experience preferred
A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions
Good knowledge of the financial industry
Good knowledge of JHA products helpful
Strong communication and customer interaction skills
Proficient in using MS Word, MS Excel, SharePoint, and MS Project
Prepares customer for implementation by setting up front expectations. Conducts readiness reviews, ensuring all aspects of setup are complete. Drives the implementation through to completion
Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with other JHA installation teams
Logs communications with customers and other JHA installation teams for historical archival
May train installation team personnel
May identify items that are outside the scope of a standard installation and participate in project activities related to those items

Service & Implementation Coordinator Resume Examples & Samples

To meet departmental KPI’s consistently
To work effectively with all contractors, assisting where necessary
Ensuring the customer expectation is managed through timely communication, and flow of information to a satisfactory conclusion
Responsible for keeping all documentation up to date, appropriately logged and filed including daily management boards
Processing customer payments where necessary
Customer contact using telephone and emails
Ensuring that engineers receive daily work sheets on time every time
Responsible for the accurate and concise flow of information to the engineering team
Responsibilities other than those described above, within the capability and level of the position, which may be required from time to time
Invoicing customers for de/re installations, cancellations
Raising purchase orders in SAP
Where necessary take ownership of specific customer(s) to improve our customer satisfaction and ultimately try and assist the business in churn reduction

Implementation Coordinator Lead Resume Examples & Samples

Requires BA/BS degree, and 2-3 years experience in health insurance field preferred; or any combination of education and experience which would provide an equivalent background
State licensure to sell health benefits is required within 60 days of employment
Ability to travel as needed

Implementation Coordinator Resume Examples & Samples

High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
Reasoning and analytical skills to resolve issues
Phone skills, with ability to establish rapport
Communication skills, both verbal and written
Personal computer skills, including Microsoft Office
Excellent organizational, project and time management skills
Ability to effectively communicate complex issues and influence others
Extensive knowledge of Company products and services
Ability to manage multiple/complex projects, lead quality outcomes, maintain project plans, lead implementation work teams and own resolution
Writing, relationship management and project management ability. Accounts may be of less scope or complexity. Demonstrated organizational skills

Implementation Coordinator Resume Examples & Samples

Monitoring and reporting on service providers, service call expectations, and service provider performance to ShopperTrak management
Serving as the primary owner of all client related implementation information
Assisting in establishing service provider expectations and procedures
Scheduling service provider installations and visiting as well as post-installation follow-up
Participating in service provider wrap-up meetings after large installation roll-outs
Entering and maintaining a client data system
Reviewing and analyzing service provider deliverables to ensure a seamless installation
Collaborating and problem solving with Implementation Analysts when technicians are in the field
Budgeting installation costs and provide quotes to clients for requested projects
Proactively managing project task lists for client requests/orders
Assisting in project coordination for large projects with large number of store installations
Learning full cycle of Implementation process to assist other teams as needed. This could include, assembly, shipping, receiving, technician calls, or validation

Implementation Coordinator Resume Examples & Samples

Work closely with internal departments to ensure client profile accuracy in the database
Set-up newly acquired clients on the database using information received from field personnel and the client
Coordinate the execution of Power of Attorney documents and Official Mailing Address changes with clients andstate agencies
Coordinate receipt and distribution of historical records from the client to the proper internal department
Contacting the unemployment State Agencies to follow up on pending Power of Attorney and Official Mailing Address issues, rescinding Power of Attorney and Official Mailing Address issues, and research projects
Contacting clients, internal and field personnel via telephone, email, and written correspondence
Keep apprised of any changes in state regulations
At least 1-2 years previous office experience
At least 1-2 years customer service skills
Ability to manage multiple projects and deadlines concurrently
Professional behavior, regular attendance and punctuality

ERP Implementation Coordinator Resume Examples & Samples

Master's degree in Information Technology, Computer Science, or related field
A minimum of 3 years of experience as a business analyst in conducting ERP or Administrative Systems implementations in a higher education setting
Knowledge of educational administrative systems and procedures
Proven ERP implementation experience across multiple areas across an organization
Ability to lead a team, assess overall work performance and train team members
Demonstrated change management experience
Promotion of an inclusive and diverse learning environment
Experience working with Workday ERP or HR, Payroll, or Financial administrative applications is a definite plus
Strong analytical and problem solving skills to develop solutions
Excellent written, verbal and communication skills
Develop strong cross-functional relationships across the organization
Strong organizational skills to multi-task within constraints of timelines and budgets with business acumen
Ability to work in a fast-paced environment, learn rapidly and manage multiple tasks at once

Life & Disability Implementation Coordinator Resume Examples & Samples

Requires BA/BS degree
4+ years of implementation experience
2 years of membership and billing experience,
Knowledge of standard/non-standard benefits and products,
Knowledge of enrollment, billing and underwriting guidelines; or any combination of education and experience, which would provide an equivalent background
Advanced oral and written communication skills preferred

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