Implementation Specialist Resume Samples

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C Pollich

Claudia

Pollich

13699 Ritchie Bypass

Boston

+1 (555) 684 7041

13699 Ritchie Bypass

Boston

Phone

p +1 (555) 684 7041

Experience Experience

Dallas, TX

Implementation Specialist

Dallas, TX

White, Wisozk and Stehr

Dallas, TX

Implementation Specialist

To investigate/support all queries, issues and change requests raised by the deployment projects, peers, project managers and other workstreams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials
Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated
Proactively participate in all relevant knowledge sharing sessions for their respective SME areas
Proactively investigate and contribute to all product workshops and collaboration sessions
Write / update relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, changes raised
Input into / review collateral that supports the deployment projects (e.g. Training Materials and good practice Business Process Maps) pertaining your area of expertise (SME group)
Updating all key collateral in support of (Train-the-Trainer (TTT), Good Practice Business Process Maps (BPM), Generic Business Process Validation scripts (BPV), Lessons Learned, Best Practices, SME group product materials, Tools, etc) to ensure they are kept up-to-date and consistent across all offerings

Philadelphia, PA

Customer Implementation Specialist

Philadelphia, PA

Schroeder-Langworth

Philadelphia, PA

Customer Implementation Specialist

May manage vendor and service providers to define project scope and performance expectations
Assist management in developing and refining implementation processes and documentation
Makes presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope
Provide feedback to team members regarding improvement opportunities
Provide update reports for Implementation team and management on progress and issues. Ensure effective customer handoff for ongoing operations and maintenance
A strong sense of teamwork and willingness to work in an ever changing environment
Manage client site product migrations

present

Dallas, TX

Technical Implementation Specialist

Dallas, TX

Kilback-Kunze

present

Dallas, TX

Technical Implementation Specialist

present

Should have worked on web development projects earlier and understand dependencies, project management, CMS, etc
Work with Product and Engineering in developing new products and performing acceptance testing of systems, tools, and processes
Manage Dynamic Tag Management Platform
Develop and modify JavaScript code and sitecatalyst plugins to execute web analytics strategies
Adobe Audience Manager or similar audience segmentation tool management
Assist customers with their network setup including router configuration, monitoring and testing of failover and backup scenarios
Work with Sales and provide technical support during or post sales in order to support the customer implementation

Education Education

Bachelor’s Degree in Applicable Area

California State University, Los Angeles

Bachelor’s Degree in Applicable Area

Skills Skills

Clear written and verbal communications skills
Able to plan, create an agenda and lead team meetings in a collaborative manner
Self-motivated with the ability to effectively multi-task and work in a fast-paced, team environment
Able to professionally manage team and client priorities or unexpected requests with tight timelines
Positive relational, interpersonal and services skills
Ability to listen to intended details attentively, take meeting minutes and manage action items
Strong computer skills including: MS Office (Word, PowerPoint, Excel, Access), MS Publisher, Adobe InDesign, Illustrator, Fireworks, SurveyMonkey, Zywave Brokerage Builder
Familiarity with a wide range of marketing practices, concepts and procedures
Mastery of written English, print communication design and information design techniques
To investigate/support all queries, issues and change requests raised by the deployment projects, peers, project managers and other workstreams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials

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CRM Implementation Specialist Resume Examples & Samples

Recording quotas and fulfillment
User role maintenance
Campaign Management
Overseeing data integration with billing and salesforce
Case Management and troubleshooting
Sales representative management of prospects and accounts
Analyzing key performance indicator data
Assist sales team with pipeline management and quarterly planning
Create custom reports as requested
Assist marketing team with lead generation
2 years’ experience using Salesforce.com
2 years’ experience with an understanding of CRM programs and ordering systems
Bachelor’s Degree in Business or IT preferred
Salesforce.com Administrator Certification preferred
Strong IT skills – analytical, data driven, organization, and problem solving
Ability to manage several tasks at one time and prioritize duties correctly
Ability to change direction quickly and adapt to changing priorities in a fast-paced and deadline-driven environment
Ability to perform all aspects of launching a project (write business requirements, work with stakeholders to obtain sign-off, implement and test and perform production support)
Ability to effectively work with diverse and cross-functional groups- comfortable with interaction with corporate executives to sales representatives
Strong problem-solving and analytical skills, both qualitative and quantitative
Possess sense of urgency when dealing with issues impacting customers or obstacles to project timelines
Leadership qualities, including facilitation of meetings, time management, organizational skills and ability to influence others
Demonstrated ability in analyzing complex issues and developing appropriate solutions
Ability and willingness to be flexible and adapt to change
Excellent written and verbal communication skills, including tailoring communication for a variety of audiences

Cib-implementation Specialist Resume Examples & Samples

Process requests to add, modify or delete products/services/accounts for Treasury Services and Commercial Banking clients
Review client requests and access the depository database, ensure core legal documentation is present as directed by compliance
Review client documentation packages
Act as central point of contact and coordinate with partners within the firm (i.e., Service, Operations and Sales) to ensure completion of implementation and documentation requests within agreed upon timeframes
Process requests efficiently to maintain a current portfolio and ensure aged items are escalated appropriately
Ensure all assigned requests are processed on the same day
Work closely with Service, Operations and other Implementation and Documentation team members
Respond to internal queries from Service/Operational partners
Prepare ad-hoc and ongoing reports
Contact client via email or phone for documentation or transaction confirmation
Provide verbal and written status updates to business partners
Graduate of any Business course
Keen attention to detail
Excellent writing and reading skills and ability to utilize critical thinking and problem solving to accurately assess inquiry or request
Ability to work in a fast-paced environment
Ability to adapt to a changing environment including changes or adjustments to work schedule
Strong organizational and decision-making skills
Ability to work on multiple applications while working under minimal supervision
Exhibit ability to work effectively in a team environment
Excellent interpersonal skills
Must be PC literate with proficiency in MS Windows/Office

Product Implementation Specialist Resume Examples & Samples

High energy and engaging personality with patience for all levels of technology users required
Well organized with attention to detail important
Advanced problem solving and analytical skills a plus
Ability to travel as much as 42 weeks a year

Electronic Medical Record Implementation Specialist Resume Examples & Samples

Curriculum development
Creation of training materials
Application building/testing
Issue investigation
Problem resolution
Promotion of training sessions
5+ years of Healthcare experience
Working knowledge of Electronic Medical Record (EMR) Implementation
Previous training experience
Able to multitask efficiently and effectively $
Degree in Computer Science, Education, and/or Nursing
Working knowledge of eClinical

Associate Implementation Specialist Resume Examples & Samples

Establish a strong, first impression with new clients by conducting a ‘welcome call' for the purpose of establishing a relationship and on-boarding them to ADP's products and service offering
Setting and reinforcing expectations with our clients about the implementation process and commitments made by our sales organization
Completing a sales order review and verification of features/pricing
Performing an analysis of the clients' payroll, tax and HR requirements
Working directly with the client to collect all outstanding data necessary to begin the set up and process an accurate, comprehensive payroll solution
Communicating timely with our sales and other teams to keep them abreast of the status of your accounts
Ensuring that the client is trained and prepared to be transitioned to our service organization
Responding to various inquiries from new clients with a sense of urgency and in a customer service fashion
Bachelor's Degree required or actively pursuing
Previous experience working with clients in a fast paced, complex, deadline oriented service environment (such as retail, restaurant, banking, etc..) is a plus
Excellent communication skills in verbal, listening, and written capacities
Strong interpersonal skills and a demonstrated ability to work in a team environment, build effective relationships, and set proper expectations
Effective analytical/problem solving skills
Ability to work under the pressure of time constraints and prioritize issues while delivering with a sense of urgency to client requests. Must have strong organizational skills and be adaptable when priorities shift
Ability to consistently deliver quality service
Exceptional follow up skills
Ability to consistently follow processes and procedures
Payroll knowledge and/or experience highly desirable but not required, as we have a thorough training program for all new hires
Proficient computer and typing skills, particularly in MS Outlook, Word, etc.

Product Implementation Specialist Resume Examples & Samples

Professional communication to course for all pre-installation needs
Installation of server, client software, and hardware peripherals
Minor network troubleshooting, when necessary
Business consultation with golf course managers and accountants to customize database for efficient customer implementation
Direct training of end users on software procedures
Escalates issues to Installation Manager, assisting and assuring solutions are implemented
Documentation of installation results in Salesforce
Communication on post follow up activities and hand off to support staff

Technical Implementation Specialist Resume Examples & Samples

You carry out needs and technical constraints analysis of our client's architectures, networks, security policies, workstations etc.,
You manage the deployment of the chosen solution,
You ensure the integration of our solutions (technology and content) within the client's ERP (SAP, Oracle...) or Talent suite (CornerStone, Taleo...),
As a single point of contact for technical matters, you ensure communication with our clients,
You publish adequate technical specifications and documentation of the projects,,
You support the sales team in the pre-sales phases (demonstration, RFP...)

Operations Asset Management Client Implementation Specialist VP Tokyo Resume Examples & Samples

Develop relationship with client contact and relevant third parties (i.e. external legal counsel, transition manager, accounting agent, consultant, custodian, etc.) to ensure that GSAM Operations is providing the highest quality introductory experience throughout the implementation process
Apply business process reengineering methodologies and executing strategies and tactical solutions
Facilitate the communication and approval of new clients and counterparties prior to trading activity across multiple areas including trading desks, operations, technology, legal and compliance departments
Provide credit risk and documentation support under our contracts
Good knowledge of the asset management business and investment products across major asset classes (fixed income, alternatives, equities, money markets)
Experience in relationship management and/or client facing activities
Problem solving capability for complex client and credit issues
Task oriented: Must be able to multi-task, prioritize work, and work well under pressure from multiple clients/constituents to respond to client inquiries quickly
Detailed understanding of the firms risk and control framework with the ability to identify and improve control weakness

Technical Implementation Specialist Resume Examples & Samples

Work with Client to identify business, technical, and reporting requirements
Gather and document business, technical and reporting requirements that drive the metrics architecture for enterprise implementations
Manage Dynamic Tag Management Platform
Develop and modify JavaScript code and sitecatalyst plugins to execute web analytics strategies
Collaborate with technical development/web technology teams for the implementation of data capture techniques
Validate and debug implementation and follow up on issues until resolved
Replicate issues, documenting step by step instructions
Setting up and management Test & Target Implementations
Adobe Audience Manager or similar audience segmentation tool management
6 + years of total experience and 4+ years of experience in web analytics
Strong experience in end to end Omniture SiteCatalyst (Adobe Sitecatalyst) implementation
Proficiency in HTML and JavaScript required
Fluent in debugger tools, excellent attention to detail
Should have worked on web development projects earlier and understand dependencies, project management, CMS, etc
Ability to build tagging requirements and specifications for Omniture SiteCatalyst
Experience with deploying and managing tag management systems
Proficient in SAINT classifications, VISTA rules and reporting API
Experience with Enterprise level Google Analytics implementations a huge plus
Data driven professional who makes decisions based on empirical evidence and can persuade others to do the same
Highly analytical person
Strong analytical, strategic, and problem-solving skills
Entrepreneurial, smart and passionate
Proven ability to manage multiple projects and time management skills
Results driven; does what it takes to get the job done and naturally goes the extra mile
Ability to thrive in a fast-paced work environment as well as adapt to continually changing priorities and aggressive project timeframes
Outstanding verbal/written communication, presentation, documentation and organizational skills
BA/BS is required
Passionate sports-fan, preferably a football fan
Passionate about leveraging the power of data

National Account Implementation Specialist Resume Examples & Samples

Upload and define criteria for Census loads within Census Translator tool
Work closely with Client Relationship Managers to ensure implementation timelines are established, agreed upon, met and systems are configured accordingly
Implementation Specialist runs usability tests on electronic enrollment cases to make sure that brokers and/or enrollers using the system will not become confused or encounter problems
Provide account specific electronic enrollment training for brokers and enrollers
On a daily basis manage new and existing group queues, running electronic files, spreadsheets and releasing paper applications to New Business Processing maintaining department service standards
Attend Implementation calls with Broker, Account, and Billing representatives as needed to document and gather Case specific information
Facilitate employer set up on EIS (Employer Information System) to generate ER number and completing specific product and electronic builds
Maintain established department service standards as well as maintains confidentiality of information as appropriate
Maintain accurate Client Files, utilizing AWD workflows and EIS
Bachelor’s degree in Marketing or related field; or equivalent combination of education and work experience required
1 year minimum insurance experience in enrollment or sales and marketing role required
Excellent attention to detail, project management and organizational skills required
Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed required

Software Application Implementation Specialist Resume Examples & Samples

Interface with client serving team and Service Delivery on plan and build of new products, applications, and corresponding infrastructure
Review and input on Architecture design and engineering of new products. Work with client serving team on workflow implementations
Assess project responsibilities and identify hours required for end to end implementation and resources to be engaged
Implement and install E-Discovery applications, mandated security products, SQL databases as well as select analytics products used by FIDS/FTDS
Work with Transition Management and internal SLHS team to develop all documentation required for end to end support of newly implemented environment including Operations Manual, PSP, Runbook and operational transition review
Train members of the Operations team for support and day to day product operations
Work with Information Security on application remediation and patching
Participate in planning for future applications or solutions based on new technology
Serve in the role of primary contact with the vendor as well as the business users
Architecture reviews and environment engineering for E-Discovery application
Solutions – Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams
Participate in and contribute to all operational documentation
FTDS E-Discovery and analytics application knowledge
Knowledge of Windows/Linux OS and SQL databases
2-3+ years of application support and some familiarity of application development best practices
General understanding of standard application architecture and development
Knowledge Windows Server operating systems including Windows Server 2008 and 2012 R2
Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Familiarity in establishing and supporting automated application monitoring protocols
Strong communication, interpersonal and organizational skills
Sound judgment and analytical ability
Strong documentation skills – MS Word, Excel, Projects and Visio
The ability to work effectively with clients, management and staff members

Implementation Specialist Resume Examples & Samples

Clear written and verbal communications skills
Able to plan, create an agenda and lead team meetings in a collaborative manner
Self-motivated with the ability to effectively multi-task and work in a fast-paced, team environment
Able to professionally manage team and client priorities or unexpected requests with tight timelines
Exhibits appropriate creativity, resourcefulness and problem solving skills to meet client requirements
Positive relational, interpersonal and services skills
Ability to listen to intended details attentively, take meeting minutes and manage action items
Strong computer skills including: MS Office (Word, PowerPoint, Excel, Access), MS Publisher, Adobe InDesign, Illustrator, Fireworks, SurveyMonkey, Zywave Brokerage Builder
Bachelors Degree preferred
Minimum two (2) years experience working in a similar capacity, with insurance or health care industry experience preferred
Familiarity with a wide range of marketing practices, concepts and procedures
Mastery of written English, print communication design and information design techniques

Research Implementation Specialist Resume Examples & Samples

Strong knowledge of the financial markets, in particular sell-side content distribution
Bachelors degree or equivalent work experience
Excellent communication skills, customer service and account management skills
Proven time management skills
Previous experience in client facing / technical support role will be an added advantage
Strong MS Office skills
Fluent in a second European language a plus

Cib Operations Transition Implementation Specialist Associate Sydney Resume Examples & Samples

Completing pre and post transition briefings, analysis and reviews which consider run books, asset listings, security, accounting and tax reconciliations as well as query resolution
Acting as the main point of contact for all client and internal stakeholder queries
Managing the transition process ensuring service disruption is minimised
Identifying and managing areas of risk
Analysing current control framework, identify areas for improvement and develop solutions for implementation

Account Implementation Specialist Resume Examples & Samples

Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
System Matter expert in developing and building new/existing accounts on our systems and other vendors electronic enrollment platforms such as TEB Web Enrollment, Common Census Case on Demand, ND Enroller and Benefit Harbor cases
Manage and maintain data within TEB Web enrollment Home office Portal
Work closely with Client Relationship Managers to ensure Implementation timelines are established, agreed upon, met and systems are configured accordingly
Communicate details and status of group’s implementation to stakeholders accordingly
Implementation Specialist runs usability tests on electronic enrollment cases to make sure that brokers/enrollers using the system will not become confused or encounter problems
Primary point of contact for questions regarding applications received as additions to groups, EIS configuration, Electronic enrollment systems configuration and questions from other internal departments needing clarification of group’s system parameters
Manage email boxes (LRCM), faxes, and mail distributing work using predefined methodology
Assist with research/questions using analytical skills to determine the appropriate action needed to resolve issue timely – both internal and external
Maintain accurate client files, utilizing AWD workflows and EIS
Communicate, on both a written and verbal basis with a cross-section of stakeholders including brokers, management, enrollers, employers and clients, internal departments
College degree in marketing or related fields or equivalent work experience required
1 year minimum insurance experience in enrollment or sales and marketing role required; 2+ years preferred
Demonstrated outstanding customer service skills
Worksite marketing and products knowledge preferred
Excellent attention to detail, project management and organizational skills

Pre & Post Sales Implementation Specialist Resume Examples & Samples

Demonstrable understanding of CBT use and implementation in Education essential
Familiarity with Learning Management Systems (LMS) and other instructional technology essential, with Blackboard and Moodle highly desirable
Digital product training experience in the Education/Training market sector essential. Direct digital training experience in Higher Education highly desirable
Effective, clear and concise written and oral communication skills - including in person and on the phone/virtually, and presentation experience to large and diverse audiences
Evidence of ability to form effective customer relationships
Ability to collaborate with cross functional teams and reach decisions through consensus
Effective interpersonal skills; ability to work independently and evidence of high collaboration with team members
Evidence of adaptability to change required
Must be able to work effectively in a group and reach decisions by consensus
Ability to respond quickly to opportunity and to reflect where required
Project management attributes – scheduling, QA, process improvement, timely delivery – essential

Customer Digital Success Math Implementation Specialist Resume Examples & Samples

Customize assignments by editing existing questions or developing new materials that tailor assignments to the customer’s syllabus
Work with instructors in conjunction with Customer Digital Success Agents to achieve desired outcomes for students
Provide discipline experience and digital product knowledge
Support customers to develop an implementation design that aligns to measurable learner outcomes
Develop and cultivate a positive customer relationship by supporting the instructors
Other support with Pearson’s digital products as needed
Master’s Degree in Mathematics
At least 5 years teaching experience
Use of Pearson’s MyLab/Mastering products
LMS experience
High Achievement: recognition for excelling in a college and work environment
Experience with online education
Strong interest in Publishing and Communication: experience or curiosity about the development of traditional and technology based intellectual property
Technological Proficiency: strong computer skills and the ability to learn new systems quickly
Industry, Sales, or Sales Support Experience

Implementation Specialist & Account Manager Resume Examples & Samples

Onboard clients to a brand new Bloomberg solution
Establish and maintain relationships with clients
Work with clients to ensure data is collected, processed and represented correctly and delivered on a timely basis
Train clients on web based software
Be a product expert resource for the client
Communicate with clients during the onboarding process
Make in person presentations to clients
Light to moderate travel
Maintain and increase usage of the product
Encourage clients to invite their counterparties to use the product
Upsell clients on additional functionality
Work across internal groups with various stakeholders including sales, business, R&D and data
5+ years experience, experience at a large bank is a plus
Experience with new client onboarding and ability to interact with clients
Comfort with a "startup" environment
Commitment to enhancing and developing products
Ability to manage onboarding a large number of clients simultaneously
Ability to work in a time-sensitive environment and meet tight deadlines
Ability to learn new software quickly
Excellent relationship building and relationship maintenance skills
Excellent communication, presentation, and teamwork skills
Strong organization and multi-tasking skills
Strategic thinker with a proven ability to devise and execute campaigns
Entrepreneurial mindset with an ability to quickly adapt and learn a new market
Expertise or specialized knowledge of hedge funds and operations is a plus
Expertise or specialized knowledge in the regulatory and/or compliance space is a plus

Cib-implementation Specialist Resume Examples & Samples

Graduates (BCOM / BBA / BMS) with 0 to 3 years of experience
Has to be extremely client-focused and result-oriented in approach
Strong English verbal and written communication skills
Strong time management and organization skills
Working knowledge of MS Office applications
Technologically proficient and have attention to detail and accuracy
Ability to adapt to a changing environment

Cib-corporate Quick Pay-implementation Specialist Resume Examples & Samples

Minimum 3 years of relevant industry experience
Excellent oral, written, and interpersonal skills
Experience with relevant documentation and risk factors
Demonstrate leadership ability
Client Service skills
Negotiating skills
Excel and Access (advanced knowledge)

Global Data-implementation Specialist Resume Examples & Samples

Bachelor Degree in Finance/Business or in related disciplines
Must be organized, detail-oriented and have the ability to multitask
Fluency in Spanish and English is a must

Implementation Specialist Resume Examples & Samples

1-3 years of experience providing remote support w little or no physical access to customer site involving connectivity through SFTP/SSH keys
1-3 years of experience troubleshooting configurations of routers/IP addresses
Strong organizational skills, specifically with experience in: scheduling/running recurring meetings and managing multiple projects
Strong written and verbal communication skills, specifically in regards to managing expectations and problem solving
Strong PC experience necessary
Candidates must be able to multi-task and handle several competing deadlines at the same time as well as to work with multiple tools and system in tandem
Candidates must be able to provide clear, over the phone instruction
Experience with various operating systems a plus (Windows, Windows Server, Linux, Unix)

National Accounts Implementation Specialist Resume Examples & Samples

System Matter Expert in developing and building new/existing accounts on systems and other vendors electronic enrollment platforms such as TEB Web Enrollment, Common Census Case on Demand, ND Enroller and Benefit Harbor cases
Manage and maintain data within TEB Web Enrollment Home Office Portal
Creates and communicates instructional guides and helpful tips/troubleshooting techniques to users of the software
Primary point of contact for questions regarding applications received as additions to groups, EIS configuration, Electronic Enrollment systems configuration and questions from other internal departments needing clarification of group’s system parameters
Work jointly with CRM to facilitate the contract and licensing process for new agents and review agent and enroller licensing data, working with contract and licensing and on exception processes
Review all Case documents for completeness and accuracy, Identify missing or incomplete data working with the CRM to resolve any outstanding or missing items
Assist with research/questions using analytical skills to determine the appropriate action needed to resolve issues timely, both internally and externally
Maintain established department service standards as well as maintain confidentiality of information as appropriate
Communicate, on both a written and verbal basis with a cross-section of stakeholders including brokers, management, enrollers, employers and clients, and other internal departments
Demonstrated outstanding customer service skills required
Some travel required (approx 10%)
2+ years’ insurance experience in enrollment or sales and marketing role preferred
Worksite Marketing and Products knowledge preferred

Account Implementation Specialist Resume Examples & Samples

Participate in prospect visits as needed for operating questions or required by contract
Support the implementation of special sales agreements
Identify general info with contract to develop and deliver all necessary onboarding materials to customer
Ensure set up correctly of the customer information on different platforms (legal address & Tax ID)
Create and negotiate SLA with the customer & operation areas (if needed)
Guide the customer through the right team and *Specify the right “01 – 800”. Q&A answer during the implementation
Define Special Reports (definition & recurrence for Insurance and maintenance)
Deliver Customer packages and key information for future interactions with us
Provide billing information (cycle cuts, manuals used, etc)
Provide training on different Customer tools
Ensure correct billing setup & payment
Provide an outstanding onboarding Customer experience
Delivery of SLA signed and/or agreements accepted digitally
Bachelor’s degree on technical, analytical or business administration
Minimum 5 years’ experience in project management, financial services, customer service, leasing or related field
Strong Proficiency with Microsoft Suite
Fully bilingual (Spanish + English)

New Business Implementation Specialist Resume Examples & Samples

Manage the full cycle requirements for both implementation and installation by working with Aramark Uniform Strategic Account Sales and Service partners, and the field based New Business Installation Managers (NBIMs) to spearhead meticulous follow up and confirm completion of the process
Audit and review Strategic Accounts Install contracts, agreements, internal and external client correspondences, and ensure action items are completed accurately
Secure subcontractors for business falling outside of the Aramark Uniform Services coverage area, and manage the relationships between AUS and our subcontracting partners
Communicate contractually obligated reporting and financial incentives and obligations to appropriate departments
Participate in contract review sessions with stakeholders. Act as facilitator and scribe for review meetings and assist in driving completion of action items and project plan updates for communication to our internal partners
Conduct client profile maintenance & updates as necessary per Aramark customer contracts
Create and maintain weekly reports to leadership consisting of progress of all field & strategic account install and service projects
Performs other duties as assigned or requested such document meeting notes, action items and project plan updates and distribute to appropriate stakeholders / participants
Cross-functional skills to be able to be able to fill all requirements of each step of the installation and implementation process
Strong time management and communications skills are required to keep on task and work collaboratively in a team and matrix environment
Strong attention to detail and sense of urgency
Ability to exercise sound judgment when prioritizing simultaneous requests under the expectation of achieving solutions within tight deadlines
Strong sense of accountability and resolving issues proactively
Strong knowledge of Microsoft Excel, Word, & Outlook Programs
Experience in logistics, business project management, driving tasks and execution without formal authority over those responsible for execution would be beneficial to the success of the Field Coordinator
Bachelor's degree in Business or any other applicable major
Five to seven years of relevant experience
Project Management or logistics experience preferred

Implementation Specialist Resume Examples & Samples

To investigate/support all queries, issues and change requests raised by the deployment projects, peers, project managers and other workstreams re: solution questions, business process maps, system configuration, business validation scripts, and product knowledge materials
Engage in all stages of the deployment project and ensure the client and the deployment project teams are kept best informed, are fully trained and equipped to implement our solution offerings by supporting appropriate solution workshops and training sessions
Provide Subject Matter Expertise (SME) to our clients and deployment project teams when product questions, issues, or changes are raised/escalated
Proactively participate in all relevant knowledge sharing sessions for their respective SME areas
Proactively investigate and contribute to all product workshops and collaboration sessions
Required to review high-level, functional, or detail designs for upcoming changes to the product
Write / update relevant knowledge materials to ensure peers have up-to-date knowledge on the solution for all queries, issues, changes raised
Required to provide on-site support and SME to clients and deployment project teams as per our standard deployment methodology
Input into / review collateral that supports the deployment projects (e.g. Training Materials and good practice Business Process Maps) pertaining your area of expertise (SME group)
Updating all key collateral in support of (Train-the-Trainer (TTT), Good Practice Business Process Maps (BPM), Generic Business Process Validation scripts (BPV), Lessons Learned, Best Practices, SME group product materials, Tools, etc) to ensure they are kept up-to-date and consistent across all offerings
Proactively participating, owning, contributing to the upkeep of all key collateral used to support the deployment projects - e.g TTT, BPM’s, BPV’s, OBS responses, solution demos and presentations etc
Promoting best practices – good practice deployment tips/practices or internal operational processes - documenting, communicating and sharing to relevant audiences
Ensuring that relevant SME group materials are up-to-date and communicated in a timely fashion supporting effective knowledge collaboration and sharing
Contributing to and participating in internal investigations, discussions, dialogues/blogs on C3 discussions
Embracing all the tools available in performing investigations/sharing knowledge such as Sametime, Webex and Conferencing Facilities etc
Configuring, validating and supporting all environments used for demonstrations and training / workshops
Support the internal configuration and validation of deployment/training environments to be used for demo, training and/ or workshop purposes
Assist our clients and deployment project teams in their setup and configuration of local deployment environments by imparting knowledge and empowering them to lead by example
Has a sound knowledge of the NHS and primary/secondary care services in particular
Has a minimum of 5 years previous healthcare systems implementation/deployment experience
Works on multiple, complex tasks and projects to conclusion, with an understanding and application of a broad knowledge of common principles, good practices and procedures in specialised areas
Adapts information to audience; explains difficult issues clearly, establishes consensus, attains agreement
Acts as a liaison between clients and company; provides insight and advice to clients concerning the scope. of the solution offerings and high level benefits to be achieved
Interprets the client’s needs, assessing the full requirements whilst identifying good practices and any opportunities to realize real benefits
Is aware of internal and external business issues and best practice in own discipline; applies to own role
Shares own expertise with others; provides guidance and support to others
Strong communication skills working effectively with people at all levels with the ability to manage expectations effectively
Willingness to travel – this is a mobile role which may require long distance travel, hotel stays for long periods of time dependent on the assignment location and skills required
Experience of Medicines Management, Laboratories and/or possess a clinical background would be extremely beneficial
Training and education – is familiar with the setup and configuration of healthcare systems and is capable of effective knowledge transfer and training to high standards. An appropriate training qualification is desirable
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment Most of his / her solutions and suggestions turn out to be correct and accurate when judged over time Sought out by others for advice and solutions
Practices attentive and active listening Has the patience to hear people out Can accurately restate the opinions of others even when he/she disagrees
Analytical and problem solving skills - uses rigorous logic and methods to solve difficult problems with effective solutions Probes all fruitful sources for answers Can see hidden problems Excels at honest analysis Looks beyond the obvious and doesn’t stop at the first answers
Communication skills - is able to write clearly and succinctly in a variety of communication settings and styles Can get messages across that have the desired effect with management, colleagues and clients alike
Organisation – has the necessary skills to balance and prioritize work effectively and has the ability to work independently and as part of a team
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in software engineering, information systems, computer science, or related field preferred
Two or more years of experience in software development, technical support, or consulting
Experience working with technical products, vendors, and families of technologies
Experience working with the product development life cycle and business processes
Experience working with client business and technological requirements and company products/services
Experience working with technology architecture, mainframes, scheduling software etc
Experience working with programming design/concepts, coding languages, development tools, processes, approaches and/or techniques

Telecommunications Implementation Specialist Resume Examples & Samples

3 year Telecommunication industry experience
3 year 1 year project management experience
Understanding of Telecommunications including, TDM, Ethernet, Cross Connects, Wave
Ability to lead pre-project coordination including creating a project plan
Strong customer focus with the ability to clearly set expectations
Proficiency using Microsoft Office Suite
Ability to multi-task and work in a high paced environment, managing multiple projects simultaneously
Fluency in Spanish and/or Portuguese is advantageous

Implementation Specialist Resume Examples & Samples

Interface with client serving team and Service Delivery on plan and build of new products, applications, and corresponding infrastructure
Review and input on Architecture design and engineering of new products. Work with client serving team on workflow implementations
Assess project responsibilities and identify hours required for end to end implementation and resources to be engaged
Implement and install E-Discovery applications, mandated security products, SQL databases as well as select analytics products used by FIDS/FTDS
Work with Transition Management and internal SLHS team to develop all documentation required for end to end support of newly implemented environment including Operations Manual, PSP, Runbook and operational transition review
Train members of the Operations team for support and day to day product operations
Work with Information Security on application remediation and patching
Participate in planning for future applications or solutions based on new technology
Serve in the role of primary contact with the vendor as well as the business users
Maintains the strict confidentiality of sensitive information
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices
Architecture reviews and environment engineering for E-Discovery application
Solutions – Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams
FTDS E-Discovery and analytics application knowledge
Knowledge of Windows/Linux OS and SQL databases
2-3+ years of application support and some familiarity of application development best practices
General understanding of standard application architecture and development
Knowledge Windows Server operating systems including Windows Server 2008 and 2012 R2
Knowledge of various infrastructure applications including Active Directory, DNS, and DHCP
Familiarity in establishing and supporting automated application monitoring protocols
Strong communication, interpersonal and organizational skills
Sound judgment and analytical ability
Strong documentation skills – MS Word, Excel, Projects and Visio
The ability to work effectively with clients, management and staff members
Experience in maintaining mission critical production environments
Working knowledge in ITIL Incident Management
The job may require to work on extended hours and weekends
The job may require to work on different time zone due to global responsibilities
The job may require travel to other Global Data Centers
Approximately 2+ years of experience in related technology

Csis-global Implementation Specialist Resume Examples & Samples

Preferred 8+ years of IT experience; at least 3 years’ experience in the technology implementation of analytical platforms, for example Big data (Hadoop stack or Splunk)
Must be a strong written and verbal communicator
Proficiency in Excel, PowerPoint, and Visio
Proven ability to coordinate cross functional teams of IT professionals and end-users towards common goals and objectives

Web Analytics Implementation Specialist Resume Examples & Samples

Coordinate closely with the Digital Analytics Platform team (Google Analytics Premium) in synthesizing requirements from multiple sources (such as web and mobile) including product managers, development teams, and functional group members
Be an expert in tag management systems(Google Tag Manager)
Develop and implement coding practices for site tagging and follow industry standards
Assist with new project on-boarding, create and help create and publish reports for stakeholders using Excel, Tableau and Clickstream analytics (Google Analytics Premium and Localytics) as needed
Documentation relating to existing processes and suggestion / presentations for improving those processes
Conduct user training sessions for basic users and advanced users

Senior Technical Implementation Specialist Resume Examples & Samples

Management of hardware and infrastructure technology in a multi-location environment including networks, storage, and wireless infrastructure
Implementing standards pursuant to Information Security & PCI Compliance
Excellent track record of working on large-scale IT projects, and collaboration with cross-functional groups and executive management. Owning various aspects of departmental projects
Hands-on experience in architecting, implementing, performance tuning, securing, and management of the following technology
Setup and configuration of POS Hardware & Peripherals
3rd Party Application configuration and Integration (JPOS, Antivirus, Radmin, etc)
Windows OS & IE customization
Windows Image management and deployment
Customized deployment scripting. (vbs, wise, bitrock)

New Business Implementation Specialist Resume Examples & Samples

Manage the creation of install trackers, in Salesforce, for both implementation and installation sold outside of Contract Assist
Bachelor's degree in Communications/Computer Science
Experience in Salesforce preferred
Ability to create/maintain reports/dashboards
Two to four years of relevant experience
Strong hands-on SalesForce.com administration and/or implementation skills
Ability to exercise sound judgment when prioritizing requests under tight deadlines
Strong sense of accountability and proactive learner
Strong knowledge of Microsoft Salesforce, Excel & Word

Program Implementation Specialist Resume Examples & Samples

Minimum 5 years related experience
Working knowledge of a wide range of SabreSonic CSS Solution Services. Air Vision and Air Centre knowledge a plus
Fluent in both SabreSonic Native Commands and Interact GUI process flows
Previous experience with macros, Sabre Web Services, and/or Qik / Smartflow
Prior GDS experience, both internal and external
Broad understanding of common airline business practices and concepts
Demonstrated working knowledge of the SabreSonic Program Lifecycle methodology
Proactive and intellectually curious

Web Product Implementation Specialist Resume Examples & Samples

Interface with advertisers and internal sales and services teams via phone, email, chat and video conferencing as needed
Experience in creation/maintenance of websites with associated knowledge (HTML, CSS, Java - basics)
Troubleshooting skills on online marketing products
Experience in Wordpress/Shoppify/Mageneto/Druple or similar platforms (at least 1 platform)
Native level language skills in French
Online analytics or ad product experience
Proven sales or revenue impacting track record
Google AdWord or Analytics certified

Information Technology Implementation Specialist Resume Examples & Samples

Drive large-scale, multi-section MyITLab course setup, configuration, and trainings, partnering with Customer Digital Success Agents and the local sales team
Consult on assessment strategies within MyITLab and offer pedagogical guidance and support in the development of simulation assignments and grader projects
Develop custom training & implementation resources (videos, handouts, etc)
High travel position --Deliver impactful face-to-face and virtual trainings to faculty
Provide discipline experience and digital product knowledge to help departments decide on the right integration and implementation design that aligns to measurable learner outcomes
Work with LMS and Computer Lab administrators to ensure optimal setup of MyITLab
Develop and cultivate a positive customer relationship by supporting the instructors and working collaboratively with various Pearson sales & service teams
Master’s Degree (Computer Science preferred)
At least 5 years teaching experience
Use of Pearson’s MyITLab
LMS experience
High Achievement: recognition for excelling in a college and work environment
Experience with online education
Strong interest in Publishing and Communication: experience or curiosity about the development of traditional and technology based intellectual property
Technological Proficiency: strong computer skills and the ability to learn new systems quickly
Industry, Sales, or Sales Support Experience

New Account Implementation Specialist Resume Examples & Samples

Maintain ownership of client projects, meet deadlines according to departmental standards, and accomplish new and different requests per client specifications
Input data into software within required deadlines accurately
Ensure all internal controls and procedures are followed for accuracy
Research and accurately resolve clients’ service needs according to established commitments and standards
Assist with new hire training and ongoing internal training as needed
Comply with internal controls and procedures
Record necessary changes/updates as appropriate
Ability to analyze and resolve customer disputes
Ability to work cohesively within a team oriented environment
Strong PC skills including ability to troubleshoot common problems and the ability to navigate various computer applications (including but not limited to MS Office)
Assists internal and external clients with needs, requests, and problems in a timely manner
Work to understand new department processes, procedures and/or programs
Assists with new hire training as well as ongoing internal training as needed
Supports internal employee questions and acts as mentor for less experienced employees
Ensures all internal controls and procedures are followed for accuracy
Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

Implementation Specialist Resume Examples & Samples

Participate in the creation of project documentation and responsible to support and maintain it
Project plans, project status reports, project dashboards, change request, project schedule, and others as required
Coordinate and prioritize project deliverables and partner with various departments, suppliers and stakeholders
Proactively identify and resolve project related issues and escalate where required
Participate in project meetings internal and external to Bell. Organize logistics, take meeting minutes and update action item register and follow up as required
Create and maintain project documentation in databases
Ensures integrity of the information within the database and other sources of information
Closely monitor timelines and project budget to ensure adherence with approved project plans
Variance to plan will be documented, reported and escalated to project manager
Create, maintain and update project repository (Sharepoint, WIKI, Dynadocs, etc)
Integrity of the information. Perform sanity check on project database and other source of information
Degree or Diploma in related discipline or 1+ years related experience
May have completed Certified Associate in Project Management (CAPM - PMI) and/or equivalent experience
Advanced in Microsoft Office
Advanced in Microsoft Project
Advanced knowledge in manipulation of databases, charts and graphic tools
Highly developed organizational & interpersonal skills including the ability to solicit cooperation and resolve conflict
Excellent time management skills
Excellent communication skills, both verbal and written (French-English)
Team oriented; action oriented; self motivated and delivery focused
Requires a high level of customer interface, collaboration, prioritization, and negotiation and follow up with many internal teams and external vendors and suppliers

Software & Systems Implementation Specialist Resume Examples & Samples

Working in a fast-paced environment on between 5 & 10 concurrent projects
Accurately setting customer expectations and proactively managing communication and deliverables from clients
Quickly assimilate with the team, customers, market, and products
Perform roles of Individual Contributor and Team Player
Create and/or collaborate on technical documentation for use by the team – knowledgebase and guidelines
Uphold “Client first” focus and attitude regardless of any unforeseen circumstances
Familiarity with EFT, Banking, Investment and/or Insurance applications is a plus
Java: basic development knowledge is a plus
Occasionally

ERP Implementation Specialist Resume Examples & Samples

Assist through the entire process of implementing SAP
Minimum of 5 Years Implementation experience in the ERP Field
Demonstrated understanding of structured ERP implementation methodology
Experience writing SOP, Work Instructions, Process Mapping and Gap Analysis
Experience implementing SAP
Involved in an SAP implementation from beginning to end

Associate Implementation Specialist Resume Examples & Samples

Research and resolve inbound questions or requests
Train clients and their teams on Pardot and assist with their marketing strategy needs
Develop creative strategies with clients to find solutions to their marketing challenges
Migrate existing client emails, forms, and landing pages to help jumpstart client's new account
Drive client progress through remote communication
Collaborate with other departments to provide an exceptional client experience

Store Implementation Specialist Resume Examples & Samples

Prepare and Implement Store Project
Co-ordinate with General Constructor Store Constructions according to adidas guidelines and standards
Co-ordinate with third party supplier’s shipments, installations and payments for delivered materials and provided services
Handover Store to Retail Operations
Co-ordinate the maintenance of the stores
Act as a business contact for all involved parties of the project
Co-ordinate Project Team

Implementation Specialist Intermediate Resume Examples & Samples

Actively participates in Client onboarding calls and activities in an effort to accurately setup and rollout the expected Client services
Creates/updates account structure, client contact maintenance, and location maintenance in multiple TCI- (Tax Credits and Incentives) platforms
Ensures that contact names, addresses, phone, fax and email addresses are correctly reflected in various TCI platforms
Prepares and/or coordinates Powers of Attorney forms
Assists TCI Data Coordinator in processing TCI Powers of Attorney forms notarizing and filing with the applicable states for each TCI client as needed
Coordinates the generation of IVR - (Interactive Voice Response) code issuance for TCI Greenville IVR Users as needed
Coordinates TCI WOTC - (Work Opportunity Tax Credit); Welcome Packet fulfillments with Fulfillment Team
Adds and updates authorized TCI web users providing secured access to PII -(Personal Identifiable Information), as needed
Performs password resets for authorized TCI web users, as needed
Updates various TCI platforms re: account cancellations
Utilizes TestTrack in reviewing, planning and completing work requests in a timely manner; and
Conducts communication with Clients, Regional Managers, Payroll Implementation Managers, Payroll Data Analyst, WOTC Specialist, State Relations Team and Account Managers for platform maintenance and report accuracy
Excellent communication skills (verbal, written, and presentation)
Working knowledge/experience of various software applications such as Word, Excel, Access and PowerPoint
PC literacy and capability to learn/utilize internal computerized applications
Customer service experience
High School Diploma or equivalency required
Proven ability to effectively interface with customers, creative problem solving/analytical skills, strong organizational skills, and the ability to understand new technologies quickly
Prior experience working with data files
Prior experience working with Workforce Solutions products and services
College Degree or Associate Degree preferred

Implementation Specialist Resume Examples & Samples

Build relationships with key stakeholders within accounts
Develop and execute training and follow-up strategies; utilize available resources effectively; lead and/or participate on cross-functional teams
Travel up to 90% of the time both domestically and internationally by any means necessary to support business goals
Understand and comply with applicable EHS policies, procedures and guidelines
Responsible for implementing and maintaining the effectiveness of the Quality System
Ability to manage a project with multiple stakeholders and process owners
Ability to clearly, concisely and accurately convey communications
Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
Ability to work independently and as a team member
Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills
Ability and aptitude to use various types of databases and other computer software
Ability to prioritize
Strong organizational skills
Ability and aptitude to provide solutions and contingency plans through the comprehensive review of alternatives
Ability to speak confidently in public and to present material to management

Clinical Implementation Specialist Resume Examples & Samples

Train customers using a standardized demonstrative training method on Clinical Systems
Proactively pursues professional development activities
Excellent presentation skills, customer service and support
Ability to work in a fast past environment and manage multiple project simultaneously
University degree and/or Nursing Diploma a definite asset

Integration Implementation Specialist Resume Examples & Samples

Responsible for leading and coordinating conference calls and meetings related to implementation go live, integration configuration and support related issue that require customer or vendor involvement
Aptitude for analysis and interpretation of data
Learning and maintaining a thorough understanding of integration offerings and workflow
Write and execute SQL queries related to data analysis
Incident Management for current, new and pilot integrations
Monitoring and escalating critical and urgent alert notifications from servers and applications related to messaging engines or vendors
Process Improvement Documentation and ongoing maintenance of current Implementation Guides
Work in partnership with internal departments, customers and vendors to ensure successful implementation and integration analysis
Representing PointClickCare by developing and maintaining comprehensive knowledge of PointClickCare products, industry and technical trends, and general business and financial intelligence
Maintain urgency of resolution in a timely manner while working in a critical production environment adhering to HIPPA compliancy
On-call evening and weekend support rotation is required
Bachelors Degree or Diploma in Computer Science / Information Technology or Related Field of Study
2-5 years Technical Support or Troubleshooting or Help Desk experience required
Excellent problem solving and decision making skills with high attention to detail
Strong sense of urgency with the ability to handle multiple priorities simultaneously
Requirements gathering, interpersonal and client facing skills
Ability to communicate effectively with internal and external stake holders, both verbally and in writing
MS SQL and ability to write and execute SQL queries required
Experience or understanding in any of the related fields: Rhapsody Application; Gateway (Active MQ) Application; HL7 Messaging; XML Messaging; WebServices; SOAP UI Application; Understanding of long-term care and/or healthcare industry is an asset

Customer Implementation Specialist Resume Examples & Samples

Supports the planning and execution of the customer on-boarding and transition readiness activities related to key ABDC initiatives, including hardware upgrades/replacement and initial implementation of hardware
Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements. Leads the process to assure the transition from implementation to "go live" is a smooth transition without outstanding issues. Effectively establishes and develops successful customer relationships while coordinating the success of all implementation projects
Coordinates and facilitates customer deployment and training activities with assigned customers and their IT/Network teams
Installs software and peripherals, troubleshoots/resolves hardware, software and networking problems at customer sites and ABDC locations. Interfaces with customer network resources to resolve ABDC hardware/operation issues
Liaise with Sales to obtain documentation required to support the new customer implementation process
Work with customer IT Team to effectively document gap analysis related to providing a more efficient marriage of customer and ABDC applications for streamlined efficiencies
Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives
Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies
Communicates project status to appropriate stakeholders including tracking progress toward established goals
Delivers a consistent message to customers
Provisions users and provides independent application training on ABDC applications for customer and associates; conducts product presentations and demonstrations to current and potential customers as needed
Performs related duties as assigned and is willing to work extended hours, as needed, in order to meet objectives; must be willing to travel (up to 25% - 40%)
Strong computer skills in order to effectively diagnose mixed environment systems conflicts
Advanced knowledge of AmerisourceBergen’s Customer-facing applications
Solid interpersonal and relationship building skills to develop and maintain cooperative working relationships with customers and ABC associates
Excellent oral communication skills to present information professionally and effectively to customers, associates, and management
Strong analytical, organization, and time management skills; applies a consultative approach to problem solving and managing multiple activities across simultaneous efforts
Self-directed worker, drives work to completion with minimal oversight; able to resolve issues quickly and efficiently; a strong team contributor
Demonstrates a proactive “can do” attitude
Proven project management skills and attention to detail
Ability to identify areas for process improvements and develop a plan to implement the necessary changes
Demonstrated proficiency with PC office tools (MS Word, PowerPoint, Project, Excel, etc.)
Willingness to work extended hours, as needed, in order to meet objectives; must be willing to travel extensively
Ability to create trust and confidence quickly; Presents a positive and professional image
Ability to communicate effectively both orally and in writing

Implementation Specialist, Associate Resume Examples & Samples

Assist with configuration and branding of mobile applications
Set-up and configure mobile environments for mobile app deployment verification and live mobile app deployments
Perform weekly after hours CBA deployments
Identify and execute manual tests for the mobile applications on specific mobile devices
Validate content, pagination, data input and user experience on mobile devices
Support basic testing and troubleshooting of the rich internet client ported onto multi-device platforms for smart phones
Work with QA, BSAs and Dev on mobile application root cause analysis, research and debugging
Install and run SDK’s (Software Development Kits) for iPhone and Android
Complete production cases for new CBA mobile app client requests

Implementation Specialist Resume Examples & Samples

Deep understanding of marketing best practices
Adapt quickly to new software and constantly changing business requirements
Manage and develop a team of customer-facing staff
Identify and implement new programs that drive customer success
Use data to analyze results and make data-driven decisions
Fluency in English
2+ years in software implementation or marketing consulting roles (or equivalent experience)
1+ years experience recruiting, coaching, and developing team members
1+ years experience handling customer escalations

Customer Implementation Specialist Resume Examples & Samples

Build customer relationships by providing prompt and exceptional service through communication and delivery
Gather service information details upon receipt of minimum requirements from Sales
Set expectations and hold people accountable; promote teamwork through open and honest conversations
Define schedule and delivery plans to communicate with customers and assess risk factors
Organize Kick off meetings for large projects and Fibre build orders and facilitate regular follow up meetings
Establish and maintain cross-functional relationships within Rogers departments
Manage all communication and delivery tasks during the service provisioning lifecycle
A strong sense of teamwork and willingness to work in an ever changing environment
A demonstrated customer service background, with Cable/Fibre or related industry experience required within an inbound and outbound call centre environment
Understand the fundamentals and be able to implement integrated project/program strategies
Ability to work flexible hours, includes day, evening, and weekend shifts
Software skills: Microsoft Office, AS400, INSIS
College and/or university graduate or equivalent work experience

Implementation Specialist Resume Examples & Samples

Implement, configure and test Eze Software’s product suite with a focus on Operations and File-Based integrations
Manage multiple projects across global clients and help address the queue of file-based implementation work
Actively engage with stakeholders to identify areas of inefficiency and improve internal team processes
Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects
Establish a strong relationship with internal and external clients
Serve as a knowledge resource to immediate team members,
Assist with escalated inquired both internal and external
Ability to work collaboratively with Engagement Manager
Bachelor’s degree required
2+ years of professional experience in either a financial services or technology support role preferred
Experience and strong understanding of the Investment Lifecycle with a focus on securities settlement, custody and reconciliation or middle/back-office operations
Working knowledge of domestic and international equity, fixed income, and derivative products
Demonstrated project management and organizational skills; must have the ability to prioritize and manage multiple projects effectively in a fast-paced environment
Must have analytical thinking and problem solving abilities
Effective communication skills to set internal and external expectations
Working knowledge of relational databases, Windows server environments and experience learning new technical tools

Trading & Implementation Specialist Resume Examples & Samples

Independently take ownership of assigned project work and drive the timelines to ensure the delivery of project plans on time and within agreed objectives, and act as a single point of contact liaising with EM Central and the region
Act as a single point of contact for retail initiatives across Morocco and work closely with the trading and implementation manager for MENA to cascade all projects of excellence in local market
Build comprehensive project plans for each project including success measures from all stakeholders, commercial implications and timelines
Support the store operations teams on daily operational tasks

Healthcare Software Implementation Specialist Resume Examples & Samples

Deploy innovative healthcare industry - specific solutions that enable industry standards and processes
Identify, assess and solve complex business integration problems where analysis of situations or data requires an in - depth evaluation of variable factors
Assess current state workflow and work with implementation team to validate proposed future state fits with overall project objectives
Work interactively with clients and client team members to configure, test and validate the software application environment
Perform account management to foster expansion of system usage and features within the organization
Responsible for coordinating training of administrators and super users
Follow installation standards, project plans, and related documentation to ensure a high level of success during the implementation process
Explain project goals to help client create an obtainable timeline
Assist client through Implementation Period for Preparation to Work with Trainers
Responsible for problem solving / issue resolution on reported problems/incidents and questions
Queue monitoring for accuracy of logged calls and response time
Direct and perform follow up as necessary to complete projects
3+ years experience implementing software in a healthcare setting
3+ years working with health information system software products
1+ years claims processing in the Healthcare Industry
Experience with use of remote collaboration tool
Experience translating Business Requirements into system solutions
Understanding of cloud technology
Understanding of a service - oriented architecture
Experience in complex projects with division or company - wide scope
Should be able to effectively communicate with business and other IT teams
Self - starter, well organized, manage to a schedule, and strong communication skills (written and verbal)

Accounting Software Implementation Specialist Resume Examples & Samples

Ensuring complete client satisfaction through open communication, managing expectations, meeting deadlines and proactively sharing accomplishments
Become main point of contact for clients, providing support as requested and excellent customer service
Scheduling and performing installations and configuration of client software
Scheduling and performing the requisite client training
Identifying and presenting solutions for process improvements
Performing assignments both individually and as a part of a team
Attending professional development and continuing education sessions on a regular basis
Bachelor’s in accounting preferred, CPA certification a plus
1-3 years of accounting related experience
Ability to successfully implement, train and support software
Experience working with Fund accounting software is a plus, but not required
Knowledge of non-profit and municipal accounting environments and related duties is beneficial
A positive, constructive, "can do" attitude
Ability to travel to clients throughout the Northeast
A passion for learning, continuous improvement and personal growth
Ability to problem-solve and think both creatively and logically
A demonstrated ability to self-direct and effectively organize, prioritize and manage multiple engagements under tight deadlines

BB Marketing Implementation Specialist Resume Examples & Samples

Bachelor’s degree in marketing or communications, advertising, or related field
At least five years of experience in marketing, advertising or communications, with additional focus on writing/editing
Financial industry experience strongly preferred
Proven writing/editing skills
Effective verbal and presentation skills
Excellent computer skills, specifically Microsoft Office applications (Word, Excel, PowerPoint)
Ability to proactively consult with internal customers, business line and/or project leaders
Creative thinker with a strong attention to detail
Ability to adapt in a fast-paced environment

System Implementation Specialist Resume Examples & Samples

Strong Excel Skills (including Data input and manipulation) & VLOOKUP
Proven Business Analysis skills (Project Management experience would be ideal)
Experience in System Implementation and Change Management
Excellent stakeholder management & engagement skills
Excellent communication skills both verbal and written
SQL Scripting would be adventurous
Cloud knowledge would be adventurous

Treasury Management Implementation Specialist Resume Examples & Samples

Work directly with Treasury Management Sales and/or business clients to ensure the services are implemented quickly and accurately
Advanced data entry and validation with a single Treasury Management application with short duration for task completion
Document completion of task(s) within the Implementation system with applicable implementation notes as appropriate
Ensure the field fully and accurately completes implementation documentation

Healthcare Payment Implementation Specialist Resume Examples & Samples

2+ years business project/process management
Working knowledge of a personal computer including MS Word, Excel, Outlook and PowerPoint
Extensive sales and/or client support experience
Professional demeanor and appearance
Proven sales skills
Some travel
Excellent mathematical abilities and problem solving skills
Previous accounting, marketing or software sales experience
2+ years working in a healthcare billing environment
Contract negotiation experience
Knowledge of healthcare patient billing systems
Team leadership experience
General knowledge of commercial or consumer credit card business

Senior Application Implementation Specialist Resume Examples & Samples

Coordinate/perform the implementation of new products and services for new and existing clients
Installation of software and database
Product training
Consultation on product use for new and existing clients both within and external to the Fiserv Credit Union Solutions client base
Provide training to the clients before, during and after installation/conversion, including instructing the client on the correct use of the application. Up to 30%
Provide consultation to the client before, during and after implementation, including the review of best practices required for the efficient and effective use of the application. 30%
Ability to analyze and determine implementation requirements 10%
Assist in analyzing client's existing systems and workflows. 10%
Communicate progress and any potential or active issues to project team and manager for awareness and/or resolution. 10%
Performs other duties as required 10%
Preferred minimum of 5 years of experience with Asset Liability Management software and financial institution accounting including General Ledger, Accounts Payable, Fixed Assets
Five years of business analysis experience in the financial services industry
Prior conversion experience or experience supervising operations and/or applications areas within the industry highly desirable
Multi-tasks effectively. Maintains calm and communication clarity under stress and while executing simultaneous, unrelated activities
Ability to adapt training curriculum to fit individual client needs
Strong communications and presentation skills
Must be able to work under pressure
Exhibits leadership skills and a professional appearance and demeanor that generates client confidence
Works comfortably with Development staff and personnel at all levels
Has proven skills in organizing and managing tasks and projects
Must be able to make independent decisions and solve problems that are general in nature
Able to stay current on Company products, policies, procedures and system enhancements
Knowledge of financial services industry business methods and practices is preferred

Risk & Controls Implementation Specialist Resume Examples & Samples

Work closely with key business stakeholders, including but not limited to, Legal, Compliance, Business Management, Oversight & Control, Operations, and Technology on fulfilling responsibilities of the Client Onboarding Risk and Controls team
Ownership and proactive management of policies and procedures for end to end account opening and account maintenance functions
Lead review and analysis of current processes and workflows to meet regulatory requirements, milestones in response to audit requirements, or business identified needs
Develop new or amend existing global procedures to meet objectives of achieving global consistency
Establish and lead working groups comprised of subject matter experts (“SMEs”) to work in partnership on crafting procedures on account opening and maintenance processes, and facilitate the approval and acceptance of processes with SMEs of end-to-end processes
Identify gaps in policies and processes and liaise as necessary with other business units and stakeholders to escalate issues for resolution
Develop and manage timely and effective communications on account opening and maintenance related procedures, including Bulletins
Create and support various management reporting tools, including scorecards, weekly executive summaries and roadmap to identify priorities. Proactively assess and prioritize procedural initiatives
Act as a subject matter expert on account opening and maintenance matters
7-10 years of experience within a financial service operations, audit/compliance field required
Knowledge of operational processes related to account opening and maintenance functions, required
Strong knowledge FINRA and other regulations which govern account opening and maintenance required
In-depth knowledge of risk and control techniques from both a detection and mitigation perspective
Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes
Ability to work effectively in a team environment and ability to adapt to a rapidly changing business environment
Must possess excellent analytical skills, in addition to strong interpersonal and communication skills to lead and influence key stakeholders
Flexible and able to work in a fast-paced environment to effectively meet deadlines

HCM Fusion Payroll Implementation Specialist Resume Examples & Samples

Expert in the Oracle Cloud HCM product suite (Payroll)
Perform the following on an engagement
An ideal candidate must have minimum of Two (2) full life cycle implementations of Oracle’sCloud Payroll solution
8+ years implementing Human Capital Management solutions
Experience in implementing HCM SaaS applications
Experience with multiple HCM applications a plus
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed (50%+)

Healthcare Software Implementation Specialist Resume Examples & Samples

Responsible for problem solving/issue resolution on reported problems / incidents and questions
Bachelor's Degree in a Health Information Management, Information Technology, or similar program
Self-starter, well organized, manage to a schedule, and strong communication skills (written and verbal)

Implementation Specialist, Payroll Resume Examples & Samples

Responsible for quality implementation and set up of ADP's hosted HR solution to meet client and HR business requirements
Using Client Analysis documentation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements
Installation, configuration, parallel testing, procedural reviews, adjusting of time collection devices, client training and participating in first "LIVE" processing run
Create and update implementation project schedules, records, backlogs
Perform client follow up and work with sales/ADP project manager to maximize client satisfaction
Provide a detailed, accurate, and timely turnover file of Live accounts to the service group

Implementation Specialist Resume Examples & Samples

Strong MS Office Skills (Word/Excel) required
Project management knowledge
General knowledge of operating systems and internet concepts
Effective communication skills
Ability to collaborate & work effectively within cross functional teams
Fully bilingual in both English and French would be an asset

Associate Implementation Specialist Resume Examples & Samples

Assists with the parallel run phase to ensure target dates are met
Investigates variances found between client and ADP payslips and Year to Date reports
Make corrections to system set up
Liaise with client whilst investigating variances
Obtains formal client sign off for the parallel run phase
Provides progress reports to the client and internally as required
Communicates critical issues and risks to appropriate team members
Compiles Audit Checks
Updates the procedures document for Managed Service clients
Liaises with Business Support teams
Tracks time spent by client and tasks undertaken
Experience of working within payroll
Computer literate, MS Office (Word, Excel, PowerPoint)
Good working knowledge of payroll legislation
Knowledge of HR legislation would be an advantage
Service oriented aptitude with good written and verbal communication skills

Implementation Specialist Resume Examples & Samples

Work with key business partner to establish functional design and requirements
Document, obtain sign-off and distribute functional design and requirements to stakeholders work with IT teams to build comprehensive technical designs
Provide functional guidance to various IT teams, including Development and Quality Assurance teams, during product development
Work with internal IT teams (Development, QA, Infrastructure) and strategic business partners to build project estimates and timelines
Build project plans for several medium to large projects simultaneously
Build communication plan for several medium to large projects simultaneously Build project schedule key integration projects
Coordinate status meetings and track issues for integration projects
Coordinate and status project execution with business partner counterparts and internal resources
Provide regular project updates to leadership team and project stakeholders
Establish escalation procedures for project deliverables
Establish project completion/acceptance criteria integration projects
Strongly prefer four years of experience in most of the following areas

Healthcare Software Implementation Specialist Resume Examples & Samples

Deploy innovative healthcare industry-specific solutions that enable industry standards and processes
Identify, assess and solve complex business integration problems where analysis of situations or data requires an in-depth evaluation of variable factors
Responsible for problem solving/issue resolution on reported problems/incidents and questions
Understanding of a service-oriented architecture
Experience in complex projects with division or company-wide scope
Experience with commercial software development and/or deployment
Self-starter, well organized, manage to a schedule, and strong communication skills (written and verbal

Regional MPS Implementation Specialist Resume Examples & Samples

This is a high visibility role in Monsanto Production. The candidate should have a passion to lead people, learn and deliver results in a fast paced environment
Time Commitment: Full-time accountability to MPS with 50-80% of time deployed to remote site activities during MPS launch windows
Deployment
Bachelor’s degree in Agriculture, Engineering disciplines, Supply Chain Management, or related disciplines
5+ years experience in operations, production, and/or manufacturing areas
Demonstration of courage, candor, and initiative in past assignments
Understanding of plant operations
Focus on value delivery (e.g. cost reduction, productivity improvement, behaviors and practices)
Ability to plan, execute and measure business benefits
Ability to work well cross functionally and globally
Opinion leader among peers and team
Open to new and unconventional ideas and approaches
Advanced degree in Supply Chain Management
Additional methodology training and certifications (e.g., Lean certification, Six-sigma black belt certification, etc.)
Experience in managing and developing teams

Technical Implementation Specialist Resume Examples & Samples

Work cross functionally and directly with customers to ensure customer orders are provisioned and activated on their due date
Work cross functionally and directly with customers to troubleshoot and support services post implementation
Design, configure and provision Internet, MPLS, and Carrier Ethernet network services
Sectionalize and isolate network and access faults in a timely manner
Test Ethernet, Fiber, TDM, DSL, and Cable access with Rogers technicians and Telco/MSO providers
Contribute to the development and documentation of departmental process and procedures
Attention to detail required to ensure records and database integrity are maintained
Manage escalations and resolve jeopardy requests as required
Additional tasks can be assigned as required

Senior Implementation Specialist Resume Examples & Samples

Implements, configures and tests Eze Software’s product suite with a focus on Operations and File-Based integrations; specialty focus on highly complex and/or wider scope and advanced configurations
Coordinates and leads selected client communications (phone, email) to gather requirements, discuss technical configuration options and provide status updates
Collaborates effectively with colleagues and supervisors in executing all tasks and ensures Engagement Specialists complete their assigned tasks correctly and on time
Builds deep technical product configuration expertise for all products in Eze’s Operations offering and supports Principal Specialists in creating best practice configuration workflows and documentation
Works with Engagement Consultants and Engagement Managers in resolving technical configuration related questions
Assist with escalated inquiries both internal and external; signs off on technical configurations performed by Engagement Specialists (as needed)
Supports Engagement Managers and Principal Engagement Specialists to prepare for and conduct onsite client meetings, including presentations, demos and interviews
Ability to work collaboratively with Engagement Managers and Client Success Managers
Bachelors Degree and 5-8 years in either a financial services or technology services technology support role
Experience and strong understanding of the Investment Lifecycle with a focus on securities settlement, custody and reconciliation or middle/back-office operations is required
Working knowledge of domestic and international equity, fixed income, and derivative products
Exceptional written and verbal communication skills required; Able to effectively communicate with clients and third parties to ensure smooth execution
Proven skills in translating advanced technical requirements in to a project plan and shared deliverables ideal
Strength in productively engaging and partnering with high performing, cross-functional teams working multiple implementation tasks in order to meet measureable expectations
Demonstrated ability to operate independently and manage multiple priorities on complex projects spanning multiple clients including ability to resolve technical questions
High technical aptitude and a willingness to learn and expand product knowledge; Ability to navigate relational databases and Windows server environments
Must be able to effectively liaise with other internal parties and manage expectations on deliverables to Engagement Manager

Implementation Specialist Resume Examples & Samples

Serve as a knowledge resource to immediate team members
Ability to work collaboratively with Engagement Managers and Client Success Managers
2-5 years of professional experience in either a financial services or technology support role preferred
Exceptional written and verbal communication skills required

Senior Implementation Specialist Resume Examples & Samples

Implements, configures and tests Eze Software’s product suite with a focus on Trading modules; specialty focus on highly complex and/or wider scope and advanced configurations
Builds deep technical product configuration expertise for all products in Eze’s Trading offering and supports Principal Specialists in creating best practice configuration workflows and documentation
Assists with escalated inquiries both internal and external; signs off on technical configurations performed by Engagement Specialists (as needed)
Experience with FIX protocol (Financial Information Exchange) and/or electronic trading required

Implementation Specialist Resume Examples & Samples

Implement Eze Software’s product suite with a focus on Trading modules
Serve as a knowledge resource to immediate team members, other internal teams and clients
Ability to identify areas of inefficiency and provide process improvements and system automation solutions
Manage multiple tasks and medium to large scale projects
Bachelors Degree
2-5 years in either a financial services or technology services technology support role preferred
Experience with FIX protocol (Financial Information Exchange) and/or electronic trading preferred
Ability to manage multiple tasks and projects across multiple clients at the same time
Strong organization, time management and prioritization skills
Ability to navigate relational databases, Windows server environments and experience learning new technical tools
Must be able to effectively manage expectations on deliverables to Engagement Manager
Ability to understand key interdependencies between client workflows and product configuration

Associate Implementation Specialist Resume Examples & Samples

Implement, configure and test Eze Software’s product suite with a focus on Trading or Operations File-Based integrations
Manage multiple projects across global clients and help address the queue of file-based implementation work
Actively engage with stakeholders to identify areas of inefficiency and improve internal team processes
Establish a strong relationship with internal and external clients
Serve as a knowledge resource to immediate team members,
Assist with escalated inquired both internal and external
Ability to work collaboratively with Engagement Manager
0-2+ years of professional experience in either a financial services or technology support role preferred
Experience and strong understanding of the Investment Lifecycle with a focus on securities settlement, custody and reconciliation or middle/back-office operations and/or experience with FIX protocol (Financial Information Exchange) and/or electronic trading preferred
Working knowledge of domestic and international equity, fixed income, and derivative products
Demonstrated project management and organizational skills; must have the ability to prioritize and manage multiple projects effectively in a fast-paced environment
Must have analytical thinking and problem solving abilities
Effective communication skills to set internal and external expectations
Working knowledge of relational databases, Windows server environments and experience learning new technical tools

Technology Implementation Specialist Resume Examples & Samples

Implement technology based solutions in the areas of business intelligence, analytics, information management, reporting and mobility
Configure ZS’ proprietary software used to streamline business processes for commercial groups at client organizations
Take overall ownership of the delivery of the technical solution leading the design and development phases and collaborating with other teams for business requirements and system testing
Leverage extensive knowledge of systems, process flows and procedures to aid analyses and recommendations for solution offerings
Practical experience in understanding complex client requirements and process mapping to design flexible and scalable solutions
Lead systems implementations and detailed functional/technical system design
Manage SDLC implementation with large cross-functional global teams
Mentor and develop junior team members
Facilitate project execution by providing support in project-level issue resolution and scope management
Ensure quality of all project deliverables; and
Must have Bachelor's degree in Computer Science, Information Technology, Engineering, MIS, or related, plus 5 years of experience in the job offered, Software Developer, Programmer Analyst, or related relevant consulting role working on medium-large scale technology solution delivery engagements
5 years of experience leading delivery of one or multiple projects
Extensive experience working with front-end user reporting (e.g.: MSTR, Business Object, Cognos), back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies
Up to 20% domestic travel required

Software Technical Implementation Specialist Resume Examples & Samples

Assist other teams with understanding the functional impact of various configuration options
Experience performing analytical or quantitative activities in spreadsheet/database types of software applications
Intermediate related industry experience in system development and implementation
Intermediate experience implementing Duck Creek Platform for Policy
Experience developing in .Net, Delphi or C++ preferred
Experience in HTML, ASP, and XML preferred
Familiarity with insurance products, rules and methodologies desirable
Familiarity with merge fields for Microsoft Word and Adobe
Assist in the design of the software configuration and customization to meet the business process design and application requirements
Develop an application prototype and conduct a conference room pilot to validate the configuration design and explore gap options
Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals
Configure, build, and test the application
Component test the application
Fix any defects and performance problems discovered in testing
Participate in transitions of the application components to the testers
Complete all appropriate documentation required by the testers, deployment, and application management teams
Inform the technical architect and project manager of any issues that may affect any other areas of the project

Marketing Implementation Specialist Resume Examples & Samples

Under general supervision, provide support to Marketing Strategy Strategists and Specialists and LOBs to determine effective marketing tools to drive acquisition, activation/retention and brand awareness in order to support the sales process to increase revenue, profitability and reach strategic goals
Manage the development and implementation of marketing materials while working with the Marketing Strategy team, Brand Management, Compliance, ESM, Legal, Corporate Communications, external advertising agencies, translation agencies and print partners
Develop marketing/collateral sales support materials for internal and external clients and prospects, ensuring brand and message consistency, proper product positioning and incorporating the “voice of the client” knowledge
Manage the selection and process of vendor partners for projects while ensuring exceptional quality standards for consulting, brand consistency, legal, compliance, strategy development and prudent budget and deadline management to ultimately approve creative executions
Protect, build, optimize and differentiate the BB&T brand messaging in all marketing efforts to increase awareness, improve consistency of messaging, create brand preference and loyalty and enhance BB&T’s reputation
Consistently follow established risk management processes by working with the appropriate legal and compliance partners to ensure adherence to applicable laws and regulations
Manage the creation and development of strategic marketing programs including
Corporate apparel and specialty item program – includes selecting the vendor to manage the program, consulting on items for the promotional catalog and special orders/projects, and ongoing evaluation of program’s success
DeNovo support – developing and producing marketing materials including but not limited to, print ads, flyers, invitations, door hangers, signs, billboards, etc while also coordinating the media plans and buying
Lobby Campaigns & Quarterly promotions – manage the development and creation of the branch merchandising program corporate wide. Work with Marketing, Community Bank, ESM, Compliance, external advertising agency, translation agencies and printers
In-branch digital TV segments – create segments that influence purchase decisions at point of sale, while also reinforcing the brand. Work with Marketing, Community Bank, ESM, Compliance, external advertising agency and printers
Marketing Resource Center –maintain and develop marketing materials, FAQ’s, advice, and best practices to support regional efforts, while also providing guidance and solutions to daily mailbox inquiries
Marketing representative to Support Services –add strategic value from a Marketing view when creating materials for school spirit branches, prototypes, denovos, consolidations, branding of external buildings, mergers, etc
Multiple programs such as - Message On Hold, Coin envelopes, Statement Messages, Tradeshow booths, and Telecommunications phone listings program
Two or more years of marketing or related experience
Ability to understand complex products and customer solutions
Very good interpersonal skills
Very good written and verbal communication skills
Very good analytical skills
Very good working knowledge of Microsoft Office suite of products
Ability to travel, occasionally overnight
Master’s degree in marketing or business

Implementation Specialist Manager Resume Examples & Samples

Adapt quickly to new software and constantly changing business requirements
Manage and develop a team of customer-facing staff
Identify and implement new programs that drive customer success
Use data to analyze results and make data-driven decisions
2+ years in software implementation or business consulting roles (or equivalent experience)
1+ years experience recruiting, coaching, and developing team members
1+ years experience handling customer escalations

Field Implementation Specialist Resume Examples & Samples

Oversee all aspects of on-site client implementations and provide regular feedback to stakeholders
Train dealership users on the DMS software in both one-on-one, and classroom-style environments
Work with the Senior Implementation Specialist to customize software settings to meet customer requirements
Validate data conversion from dealership’s prior DMS
Resolve problems and concerns from customers
Travel up to 4 weeks per month

Analytics Implementation Specialist Resume Examples & Samples

Have in-depth knowledge of all components of Adobe Analytics platform implementation including tags, available tag management solutions (Signal, Tealium, Dynamic Tag Management, Google Tag Manager, Segment IO, etc.), plug-ins, Campaigns, server call types, cookies, Site Catalyst variables (props, eVars, events), universal tags, Data Connectors, SAINT classifications, calculated metrics, Link Tracking, JavaScript, HTML, and packet sniffing
Work with business, product, and analytics to collect, refine, and prioritize tagging requirements and create technical specifications for the engineering team to implement. Configure the tag management system to send the data to the downstream tagging systems
Exercise data governance to ensure the consistency of data over time. Maintain control over the tag management system. Oversee all third-party tagging requests
Maintain documentation of existing implementation. Work with engineering and business teams, as needed, to communicate what the implementation is designed to accomplish; define JavaScript functions that need to be executed and provide consultative direction to the engineering team around best practices and standards
Develop innovative strategies for tracking and tagging, and partner with engineering team to define and perform quality assurance testing activities to ensure accurate and efficient data collection
Diagnose issues with existing platform configurations and tags, and partner with engineering team to provide recommendations for improvement
Direct engineering team on the data layer implementation on site and pages across website properties
Collaborate with Analytics team to translate data output into meaningful, actionable and impactful information that can effectively contribute to our digital properties
Maintain working knowledge of industry best practices and changes in analytics platforms, and identify how they impact and can grow the capability
5+ years web analytic experience with focus on measurement design and analytic tool implementation (Adobe Analytics [Omniture Site Catalyst], Google Analytics [GAP], etc.)
Ability to define and translate business requirements into technical requirements, code, and specifications across all digital media platforms
Hands-on experience in modifying and maintaining Adobe Analytics configuration files using JavaScript and custom plugins
Fluent in debugger tools; excellent attention to detail
Technical acumen and experience with internet technologies (HTML, Javascript, Flash, AJAX, etc.)
Strong project management skills and strong analytic skills
Familiarity with business intelligence and reporting tools (Tableau, Business Objects, etc.) and A/B testing tools (Optimizely, Adobe Test & Target, etc.)

Customer Implementation Specialist for Italy Resume Examples & Samples

Have a Bachelor’s degree
Speak at least good English and can easily and professionally communicate in other European language, especially in Italian and Polish;
Have a strong sense of accountability, customer focus and goal orientation;
Already gained some professional experience in a multi-country company or outsourcing services;
Possess basic accounting skills, as an asset

IT Technical Implementation Specialist Resume Examples & Samples

Organize and prioritize the Data Management development team’s activities to support Clinical Informatics, Analytics, Client Services, Data Operations, and Quality Control and Assurance team personnel concerns regarding data content creation and maintenance within the Common Data Repository (CDR)
Align and manage resource capacity allocations to resolve issues experienced during the monthly / daily data releases, warrant the timely delivery of new scheduled client implementations, and ensure the address of prioritized data improvement and content changes requested from key stakeholders
Responsible for the on-going strategic and tactical activities to ensure that efficiencies, scalability, and extensibility are retained within the CDR, as the foundation of the Optum One Data Factory pipeline
Manage risks and resolves issues that affect monthly release scope, schedule and quality
Measure and monitor progress to ensure new client implementation and monthly production releases are delivered on time and within budget, and that they meet or exceed expectations
Coordinate monthly release content and effort based on JIRA prioritization, mini implementation projects, third party software requirements, or any other demands of the CDR team
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different cross-functional teams and stakeholders
Conduct daily scrum calls with the Data Management and Operations team to discuss progress and issues to be resolved, and report progress on a daily basis to the Director of Database Technologies
Communicate monthly release details and schedules to consumers of the CDR, as required
Negotiate, plan and manage all monthly release development activities
Collaborate with the Data Management Technical Manager to understand impacts of branches and code merges
Maintains the monthly release scope for all core services and ensure alignment across key partners and vendors
Continually work towards making improvements in the monthly production release process
Provides assistance and advice to business users and CDR consumers in the effective use of applications and information technology
Lead the daily scrum meeting they have to track the monthly processes
4+ years of previous release and workflow management ticketing system experience
4+ years previous hands - on technical development / configuration management background
Possess demonstrated ability to rely on experience and judgment to plan and accomplish goals
Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project
Experience in the development and implementation of standards, procedures and guidelines to support operational processes
Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure environment with ever - changing priorities
Demonstrated ability to coordinate cross - functional personnel
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project

Implementation Specialist Resume Examples & Samples

Manages multiple renewals and change orders concurrently
Coordinates activities through both internal and external stakeholders. External stakeholders include the client, broker, non-Cigna carriers and related third parties. Internal stakeholders include anyone involved in the effort which may include client managers, account managers, installation specialists, quality control, systems integration, product development, etc
Manages the gathering of critical information from, account management, client, and broker
Documents system requirements, negotiates and resolves all issues relative to the renewal process and timing of deliverables
Validates incoming data files for accuracy using provided file layout documents
Teams with matrix partners to assure successful implementation of all deliverables. Communicates customer’s expectations to business partners
Owns initiation of meetings and leads discussions
Engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each project
Engages in effective follow-up to ensure all deliverables are met
Accountable for client expectation management. Produce, manage and distribute an installation timeline to ensure commitment of all deliverables. Educates clients and brokers on the renewal process
Develops, implements, and manages action plan to assure timely and accurate case installation and effective coordination between the various areas
Manages the schedule of activities in conjunction with the portfolio of activities being performed across the organization
Maintains detailed ongoing knowledge of our products, internal systems, and processes
Train clients on use of the system with regard to administration, employee experience and reporting suite
HS Diploma/GED required
Bachelor degree in Information Systems, or related discipline/experience preferred
2 or more years of experience with and solid understanding of benefits administration with a preference to online enrollment applications
2 or more years managing project schedules
2 or more years of experience in a client facing role
Excellent Microsoft office suite skills including Excel, Word and PowerPoint. Microsoft Access a plus

Payroll Implementation Specialist Resume Examples & Samples

Inputs new client data (including employee payroll data, tax information, etc.) into Heartland Payroll system and reviews for accuracy
Understanding of taxable fringe benefits, non- taxable fringe benefits, tax shelter annuities, pre-tax deductions and non-cash fringe benefits
Interacts with clients via welcome calls, processing calls and email
Provides training to new clients on Heartland Payroll capabilities, functionality and reports available
Ensures deadlines are met and clients initial payrolls are processed accurately
Maintains an assigned base of payroll clients
Other administrative and clerical tasks as assigned or requested
May be required to work more than 40 hours per week depending on seasonal business need (to be compensated according to all applicable state wage and labor laws)
Customer-service oriented, excellent phone manners required
Working knowledge of basic office technology
Must achieve leveling advancement as per required schedule

Customer Implementation Specialist Resume Examples & Samples

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions
Build strong relationship with management in assigned accounts
Influence delivery decisions on assigned account plans
Drive Customer Expectation management as part of escalation process
Manage small projects/programs in the team
Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of HP products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core HP applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
Basic project management, communication, and analytical skills
Able to suggest operational efficiencies

Web Product Implementation Specialist With German Resume Examples & Samples

Experience in creation / maintenance of websites with associated knowledge (HTML, JavaScript, PHP, ...)
Experience in WordPress / Magento / Joomla / Shopify or similar platforms (at least 1 platform)
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process

CDD Implementation Specialist Internal Title Resume Examples & Samples

Support of the development and maintenance of the Anti-Bribery Program, including but not limited to, updates and distribution of policies and procedures, review and approval of G&E and third party evaluations, assist with the anti-bribery risk assessment process an methodology, and company-wide anti-bribery communications and training program
Assist with the development of metrics and trend analysis of the Financial Crime Programs, including quarterly dashboards and management reporting, using data visualizations tools
Deliver quantification of Risk Assessment in support of enterprise wide risk assessment methodology
Project Management of Strategic FCO Initiatives, working closely with direct manager and the Director of the AML Advisory Unit
Analyze and document the FCO requirements for the future state Operating Model and KYC platform design, Onboarding Process, FCO Data Layer, and develop as part of the Customer Due Diligence / Know Your Customer (CDD / KYC) Program
Provide subject matter expertise and guidance to the Client Data Project Team, collaborating with business and IT on the implementation of the FINRA CDD Rule. Provide IT with data requirements for customer risk ranking
Assist with tracking and follow up of AML audit findings for process improvement, ensuring deliverables are met
Responsible for creating, distributing and tracking of all Financial Crime training to AXA employees, AXA Advisors and AXA Distributors
Implement and maintain FCO digital communication and awareness efforts, focusing on the continuation of the compliance awareness program

Sales Implementation Specialist Resume Examples & Samples

Support the sales process in multiple geographic regions (Europe and USA)
Support end user clients using the CYMBA OMS and Compliance applications
Perform administration, configuration and general maintenance of the CYMBA OMS and Compliance applications, including FIX, Trade Matching and EMS platforms
Build and support data integration solutions supporting the CYMBA OMS and Compliance requirements

Project Implementation Specialist Resume Examples & Samples

Exhibit professional demeanor and experience working directly with customers on understanding project statuses
Ability to quickly learn proprietary software
Possess excellent verbal and written communication skills
Ability to multitask and work effectively within a team environment
Detail and task oriented
2+ years project lead/customer service experience
Previous experience in energy efficiency and/or utility sector
Proficient with Microsoft Office
Ability to identify opportunities for process improvement and use creative problem solving skills to make recommendations
Previous experience with SharePoint information sharing tool
Good troubleshooting abilities

ERP Implementation Specialist Resume Examples & Samples

Leverage existing and future Epicor; /ERP solutions to drive standardization & simplification to reduce implementation timelines & costs and improve productivity within the manufacturing ERP system
Work with the Epicor Project team to determine critical path decisions, make recommendations, and influence Epicor program leaders and business process owners to maximize project payback
Participate in the preparation of long-range Epicor/ERP systems plans and assure that they are in concert with business objectives and goals for manufacturing processes
Formulate and recommend Epicor finance manufacturing policies and supply chain programs that guide the organization in maintaining and improving its competitive position and profitability
Keep current on information and technology affecting functional areas to increase innovation, productivity and ensure compliance within the ERP System
Monitor ongoing adoption and usage of the Epicor system, and report inconsistencies
Lead efforts for ongoing site training and utilization while documenting a training plan by function for finance manufacturing and supply chain
Develop detailed work instructions by function
Work closely with business unit teams on to developing best practice principles within the ERP environment
Hands-on knowledge of Epicor ERP finance, manufacturing and supply chain performing system configuration, business process mapping, solution design and testing
Drive for Results

Implementation Specialist, Web Resume Examples & Samples

Documents detailed channel requirements for implementation
Supports the Channel Lead with the development and deployment of standards and templates
Works with Integrated Project Manager to validate timeline feasibility
Reviews build kit materials and confirms alignment with channel-specific standard templates and provides options to address any gaps
Monitors service provider’s progress during content production to ensure alignment with project plan timelines
Resolves or escalates issues to Integrated Project Manager(s) or Channel Lead
Conducts QA, proof reading, and coordinates testing to ensure produced asset matches build kit materials
Communicates any issues, with proposed mitigation steps, during or post execution to integrated project manager to identify any additional implications across tactics
Assists Channel Lead in deployment, maintenance and evolution of channel systems/ capabilities and coordinates related testing activities
Works with brands to monitor and optimize utilization of websites and enhancing the online customer experience
Identifies reusable standard website components and validates feasibility of development timeline
Governs adherence to standards in web platform, reuse of platform components, and integration
Understands brand needs in web channel and manages the evolution of web platform
Manages relationship with web development provider and google analytics provider
Collaborates with MCM analytics to define and evolve tagging / taxonomy standards for the web channel
Collaborates with Commercial IT regarding data integration and platform evolution
Reviews website build with relevant stakeholders to confirm alignment with brand objectives and requirements
Oversees the storage of build kit materials from Agencies in centralized repository for reuse
Monitors website performance following launch
Assists channel lead in developing, maintaining, and evolving web channel capabilities

Implementation Specialist Global Brand Standards Resume Examples & Samples

Support administrative needs of the Global Standards team
Assist in the implementation of global brand standards programs
Gather research or data utilizing internal and external resources (vendors, cross functional teams, performance indicators, etc.) to aid in streamlining processes and improving decisions and direction of ongoing projects
Coordinate with internal and external resources (vendors, suppliers, professional services) on standards initiatives and special projects as needed with commitment to meeting deadlines and delivering within budget. Present materials/recommendations to the Manager for approval; implement approved initiatives
Assist in the management and execution of initiatives, including internal communications or project related activities/events
Provide support and troubleshooting for hotels using brand standards technology by independently fielding questions and managing requests
Support Global Brand Standards managers with projects as necessary
0 to 2 years progressive work related experience. Experience with technology and/or relationship databases preferred
Demonstrated effective verbal and written communication skills
Effective communications and interpersonal skills
Ability to exercise discretion in handling sophisticated and sometimes confidential information
Demonstrated presentation and facilitation skills
Proficiency in Excel, Word and PowerPoint required
Advanced excel skills preferred (vlookup and pivot tables)
Coordinate and/or assist in the implementation of global brand standards initiatives

Technology Implementation Specialist Resume Examples & Samples

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs on board Cruise and River ships or shore side locations
May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget
May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members
Effectively consults with management of customer organizations
Participates in business development activities
Will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products
Has an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms
In this position, you will routinely act independently while researching and developing solutions to customer issues
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Oracle Hospitality Cruise products
As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed

Technical Implementation Specialist Resume Examples & Samples

Assist project team on implementation of project solution/installation
Assist sales team on demonstrations of product and Proof-of-Concept projects
Support project team in delivering client reporting needs and business process workflow, including java-based processors
Train designated staff members and administrators on the strategic solution design and business logic used
Develop and produce customized documentation
Document procedures and methods used in the solution, and develop client-facing knowledge materials

Customer Implementation Specialist Resume Examples & Samples

Client implementation as it relates to the communication, coordination, set up and transition from an implementation state to a maintenance state
Meet with clients on a regular basis to understand their needs and the scope of the implementation
Document business requirements, develop and oversee project plans, and work with various internal departments to deliver needed functionality for client setup
Collaborate with Account Executives, Customer Services, Development, Quality Assurance, Operations and finance to provide project direction and tracking for new client implementations and deployment
Utilize standardized implementation approach and toolkit, while continually identifying opportunities to enhance methodology for more efficient and effective delivery
Provide update reports for Implementation team and management on progress and issues. Ensure effective customer handoff for ongoing operations and maintenance
Coordinate requirements from clients to other TRI department, including service delivery design, support, training and technical services
Travel is required when necessary
Demonstrated understanding of project management, client implementation, and problem solving
Demonstrated ability to manage multiple projects/implementations
Ability to develop and execute customer training
Ability to meet stated customer initiated deadlines
Demonstrated success in the coordinating with other resources in a team-based environment
Bachelor’s Degree preferred, however, equivalent experience may be acceptable
Excellent interpersonal, management, organizational, analytical, planning, presentation, communication, and written skills
Display a positive outlook, a pleasant manner and exhibit tact and consideration when handling internal and external TransPerfect Remote Interpreting business
Ability to achieve positive and successful results in a fast paced changing environment
Excellent Microsoft Office skills to include: Word, Excel, PowerPoint, Outlook
Demonstrated knowledge of the use and operation of technical systems including; telephone systems, desktop/laptop computers

Trading & Implementation Specialist Resume Examples & Samples

Independently take ownership of assigned project work and drive the timelines to ensure the delivery of project plans on time and within agreed objectives, and act as a single point of contact liaising with EM Central (MENA) and the region
Guide and direct teams in remote locations to achieve common objectives and results using WEBEX, phone and other modes of communication
Train retail staff in the operation of tools and methods such as GSOM, GROW, CoRP and other Global and local initiatives as directed by EM Central COE for Trading and Implementation
Support the store operations teams on daily operational tasks which include but are not limited to: managing the RBO team calendar; taking and distributing minutes for trading calls; maximize the reporting functionality through POSBW and RBO incl. daily sales reporting to SLT (Senior Leadership Team), Retail Back-office (RBO) and Store Manager, general RBO system processing and maintenance
Act as the filter and coordinator for communications and storage of documents and tasks to stores
Maintain master data management to ensure validity
Share surveys, checklists and best practice within EM Central (MENA)
Experience in project delivery at a tactical level
Ability to influence without authority
Good communication skills: written, oral and presentation
University Degree subject or relevant to industry experience
>2 years of relevant functional experience, with direct Retail experience and exposure to retail coordination and inventory management, ideally in sporting goods, fashion or other youth culture brands
Understanding of Retail, Finance, Control
Fluency in English and French is a must. Arabic is an advantage

Customer Implementation Specialist Resume Examples & Samples

Customer Implementation Specialist plays a key role within the Implementation Management Group (IMG) managing and driving customer site implementation tasks & projects. Key focus of the role is to maintain efficient communication with all internal and external participants during the order process to ensure timely delivery of implementation tasks & projects
This role will report to IMG (CIS) team leader
Approve technical orders
Manage product implementations centrally
Provisioning hardware infrastructure as required
Coordinate with systems engineers, field engineers, outsourced and comms partners during implementation
Liaise with internal functions for service permissioning
Single point of contact for customer communication during implementation tasks & projects
Manage client site product migrations
Own client site documentation and maintain technical contacts
Consistent use of order management tools including TOM
Positive closure/sign off of implementation tasks & projects
Possess the ability to multi-task, prioritise and succeed in a mission critical environment
Ability to work with virtual teams to successfully deliver implementation tasks & projects
Understanding of project management principles
Ability to communicate and negotiate effectively with various internal and external stake holders
Logical thinker/problem solver who is self motivated and a strong contributor within a team
Proficient in English and designated languages (Korean or Cantonese) of team / area supported
Bachelor degree or above in Computer Science or related fields
3+ years work experience in open systems environments including networking technologies, different hardware platforms, and operating systems
Experience of working in a customer facing environment

Software Implementation Specialist Resume Examples & Samples

High school degree or equivalent, college degree preferred
2 years Customer Service experience
Preferred: Training or teaching experience
Ability to read, and analyze customer questions
Ability to clearly write procedures in response to customer questions
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
Knowledge of database and internet based software
Knowledge of Microsoft Outlook, Excel, and Word
Familiar with internet browsers and settings
Familiar and skilled with online chat tools, and email
Familiar with basic MINDBODY hardware installation and settings
Typing: 40-60 WPM
Work with assigned clients to provide implementation training in line with current and future training programs
Schedule additional training sessions for clients after each completed training session as needed
Perform other trainings as assigned (refresher, datashare, franchise, salon, and others)
Work with clients to identify, correct, and advise on how to align business objectives within the MINDBODY software
Identify client needs, and recommend or coordinate additional value add services and products
Continue ongoing training to increase training skill sets, MINDBODY software technical knowledge, company knowledge and industry knowledge
Follow up with assigned accounts as needed to accommodate the client’s needs
Perform other duties as assigned, such as recording daily use tutorials, managing a software template, or other projects related to the position
Approachability– is easy to approach and talk to; spends the extra effort to put others at ease; is sensitive to and patient with the interpersonal anxieties of others
Listening– practices attentive and active listening; has the patience to hear people out
Customer Focus– is dedicated to meeting the expectations and requirements of customers; uses first hand customer knowledge for improvements in products, services, and processes; gains the trust and respect of the customer
Technical Problem Solving– uses logic and methods to solve problems with effective solutions; can see hidden problems in the setup of the software; learns and applies industry, company, product knowledge to solve problems
Business Perspective– knows how businesses work; knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses; can discuss multiple aspects and impacts of issues and see how it may impact future results
Directing Others– is good at establishing clear directions; sets appropriate objectives and workload for the client; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator
Time Management– uses time effectively and efficiently; respects others time; focuses on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Procurement Implementation Specialist Resume Examples & Samples

Actively supports safety initiatives in the workplace
Develops and executes standardized strategic sourcing processes for indirect spend sub-categories and implements well-vetted national programs throughout Titan America
Coordinates vendor transition including implementation plan development
Conducts competitive bid processes (in-house and with third-party assistance) including RFP, RFx creation, supplier evaluation, selection, contract negotiations and ongoing supplier management and administration
Creates program launch strategies and assists with training initiatives as required
Serves as a liaison in the development of e-procurement catalog content and utilization
Conducts regular supplier business reviews with strategic suppliers including: contract performance, spend analysis and reporting, business growth strategies and value-added innovation
Monitors Procurement Key Performance Indicators (KPIs) and tracks compliance with national and/or preferred suppliers
Fosters and maintains strong working relationships with other internal procurement work streams, business units and suppliers as part of the overall contract management lifecycle process and coordinates efforts across all BUs and locations; and
Provides coordination assistance at the Titan Group level on global procurement opportunities and implements best practices as required
Bachelor's Degree in Business Administration or Supply Chain Management and 5 - 8 years of success with growing responsibilities in manufacturing supply chain and procurement; or any combination of relevant education and experience implementing category sourcing plans such as: MRO/Consumables, Facilities/Equipment, Business Services and Logistics
Domestic and/or global strategic sourcing experience (Plant-level and/or divisional purchasing experience preferred)
Successful experience conducting purchasing activities for a multi-site company
Solid knowledge and support of Procure 2 Pay processes
SAP proficient; ERP systems exposure
Strong collaboration with business units and functional groups
Influences individuals and teams with or without reporting relationships
Travel up to 25% as deemed necessary

Implementation Specialist Resume Examples & Samples

Provide Implementation support to specific Group Office partners
Relationship management and service expectations
Point person for all external client communication regarding implementation, including information gathering, information sharing, and issue resolution. Expected to serve as the dedicated contact to the PolicyHolder and Broker to meet customer expectations and deliver on Mutual of Omaha service promises
Accountable for researching and responding to inquiries by the PolicyHolder, Broker and Group Office regarding implementation, contract creation, enrollment procedures, billing setup, quality check, and other related processes
Provides comprehensive issue resolution by leveraging internal partnerships and information analysis. Proactively contacts and partners with each internal area impacted by issues or changes, as well as the Group Office, Broker, and PolicyHolder
Makes outbound calls to PolicyHolder and Broker whenever issues arise or opportunity presents itself to positively impact speed, accuracy or quality of service
Provides excellence in service recovery, turning all complaint or error situations into an advantage and opportunity for a positive customer experience
Develops and maintains effective working relationships with group office partners
Implementation process expectations for the "Implementation Manager" (Consultant and Specialist)
Reviews and analyzes sold case material
Makes setup call to PolicyHolder (and if appropriate, Broker) to introduce the implementation process, explain the implementation manager role, and gather/verify complete sold case paperwork
Using judgment based on case information available, generates and communicates Group ID number at the appropriate point
Verifies that alternates in GSAP match the proposal and escalates any risk or rate-bearing issues to Underwriting
Builds rating census/adjusts occ codes, associates census to each line, final-rates the case, checks rates against proposal, and communicates with Group Office regarding bank impact due to changes
Enters data to build the Navigation Tree (User Interface)
Creates Group Data report, and distributes case to Underwriting for final approval, then to all back office areas
Completes immediate (non rate and/or risk bearing) revisions in the case that changes are needed to the Group Data report
Manages escalated issue resolution among Mutual of Omaha areas and external parties
Makes validation call to PolicyHolder and Broker to assure quality production of the bill and booklet, resolve any outstanding errors, introduce client to service
Sends welcome letter to PolicyHolder to include description of next steps, bill and booklets, summary of outstanding issues and introduction of service team contact information
Performance expectations: meet team specific Time Service goals and meet team specific Quality goals
Excellent relationship building talent and skill
Excellent oral and written communication skills, sound judgment and the ability to think and conceptualize beyond existing barriers, methods and practices
Demonstrated ability to provide quality and thorough customer service
Demonstrated organization and analytical skills
Attention to detail
Strong engagement, leadership and accountability skills, while contributing to a positive team culture
Thorough understanding of Group Insurance products, including systems and distribution channels

100

Solution Implementation Specialist Resume Examples & Samples

Learn and champion Verifone Terminal Management solutions (TMS), core capabilities, product usage, operational processes, integration with Verifone Terminals and other associated solutions
Conduct customer workshops to understand customer’s existing terminal management processes and systems, infra/network landscape etc
Perform customer requirements gathering, scope definition, end-to-end operational process mapping and documentation
Package the required product solution for terminal management including server and software applications and terminal agent application
TMS Software configuration & setup
Customer/Partner Merchant on-boarding systems Integration
Network Infrastructure design/architecture solution proposal
Provide Post production support to Partner/Customer for issues or queries
Participate in meetings & reviews with customers and team members
Investigate customer problems referred by the Helpdesk
Provide feedback and recommendations to developers on software usability and functionality
Estimate level of effort, evaluate new options of similar technology, offersuggestions to improve processes
Work collaboratively and professionally with other Verifone associates in cross functional teams from technology, product and sales
Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
Review product and/or application information including manuals and brochures for technical accuracy
Participate in product and/or application definition activities including feature analysis and system trade-offs
Minimum of 3-5 yrs experience
Good communication skills – Ability to work in cross cultural environment
Be a self-starter who is not afraid to proactively seek information and direction to successfully complete the statement of work
Demonstrate strong written, oral, presentation and interpersonal communication skills. Be fluent in written and spoken English, and familiar with MS Office tools
Be self-motivated and able to work independently with a positive attitude and highest ethics
Must be able to think proactively and work collaboratively with very strong teaming skills

101

New Accounts Implementation Specialist Resume Examples & Samples

Experience in a fast paced production orientated work environment
Demonstrated focus on customer service
Ability to provide a positive customer experience
Proven experience with listening and eliciting information effectively
Consistent and stable work history
Communicates with all necessary parties to ensure accuracy of all appropriate data
Researches and accurately resolves a full range of customer service needs according to the commitments and standards set forth
Effectively operates and uses all departmental hardware and software
High School Diploma or GED required; Bachelor’s degree preferred
Attain FPC, COBRA, Section 125 and other applicable certifications required within 18 months of accepting position, must comply with eligibility requirements prior to taking exam

102

Treasury Management Implementation Specialist Resume Examples & Samples

Implements all new, modification and cancelations of TM products and services
Responsible for reviewing all requests submitted to implementation for accuracy and includes all pertinent information needed to complete the request
Responsible for ensuring all Treasury Management agreements are complete before products and services are implemented
Coordinates with other departments in the bank and third party vendors to ensure products and services are implemented within agreed upon service level agreement
Monitors and balances on a daily basis general ledgers for third party services
Responsible for sending out customer notifications and welcome emails for new and existing products and services
Monitor remote deposit customers who exceed their daily depositing limit and obtain necessary approvals
Perform daily processing of sweep products and other TM services
High school diploma or GED required
1-3 years banking experience working in Stores or other customer contact position
Possess strong customer service, interpersonal, and organizational skills
Knowledge of treasury management and banking products and services
Knowledge of general business practices as pertain to accounting and financial, including the balancing of general ledgers
Ability to process multiple simultaneous requests requiring strong coordination and follow-up skills
Proficient in Microsoft applications and industry specific software

103

Implementation Specialist Resume Examples & Samples

Responsible for quality implementation and set up of ADP's hosted TLM solution to meet client and TLM business requirements
Using Client Analysis documentation, clarify and confirm client requirements to ensure database programming meets the client's time and attendance requirements
Installation, configuration, parallel testing, procedural reviews, adjusting of time collection devices, client training and participating in first "LIVE" processing run
Create and update implementation project schedules, records, backlogs
Perform client follow up and work with sales/ADP project manager to maximize client satisfaction
Provide a detailed, accurate, and timely turnover file of Live accounts to the WFN service group

104

Implementation Specialist Payroll Resume Examples & Samples

Implement ADP's solutions for clients, following ADP guidelines, and in accordance with client expectations
Responsible for all aspects of project, including analysis, configuration, validation and problem solving
Apply industry and product knowledge to optimize system configurations and product upgrades
Implement successful new business conversions to ADP platform and ensuring a high degree of client satisfaction while maintaining high productivity
Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
Minimum 3-5 years' experience in payroll capacity
Strong MS Office Skills (Word/Excel) required
Project management knowledge
General knowledge of operating systems and internet concepts
Ability to collaborate & work effectively within cross functional teams
English/French Bilingualism is mandatory

105

Software Implementation Specialist Resume Examples & Samples

Prepare, plan, and execute software implementations for STERIS Corporation clients
Coordinate with client, STERIS project coordinator, sales, technical resources (programmers, help desk, etc) and other groups to ensure implementations are on time and within budget. Coordinate and/or lead all implementation related meetings and events
Assist Sales with pre-implementation Customer Site Visits. Serve as a software subject matter expert to assist the clients and Sales with implementation and configuration decisions
Assist client and/or vendor with hardware planning and provisioning. May also complete hardware configuration within the department
Software implementation data preparation and editing. Example: prepare count sheet data for upload into software solutions
Execute hardware and software installation as indicated in project plan
Develop and provide training to end users and client staff. Create Reference Manuals and Training Material
Conduct implementation and post-implementation assessments. Produce final report after implementation
Desktop and Network Support / Troubleshooting when not on Customer site and during home weeks
Available for Extensive Travel. During implementations, will work 100% at client locations
Continually improve implementation and training tools and procedures
Other duties as assigned by manager
Associates Degree Required
Must have experience installing and using browser based software applications
Must have two years of Customer service and or training experience
Must have one year project coordination/management experience
Must demonstrate excellent written and oral communication skills
Healthcare Sterile Processing experience preferred
Understands PC networking and is capable of configuring network devices
Proficient in all aspects of PC systems, Windows and Microsoft Office products
Effectively communicates with and trains all levels of staff. (tech-manager)
Confidence in training small groups on technical applications (3-10 people)

106

Implementation Specialist Bcg s Programme Management Software Resume Examples & Samples

Delivering, installing, configuring, implementing, and providing technical support for specific client-facing applications
Working together with the clients' IT teams to install the application and ensure compliance with any relevant client policies and requirements
Providing first-class training to clients' IT teams to enable them to operate, monitor, and support the application
Collaborating with vendors and other available resources to diagnose and resolve system-technical and/or nontechnical problems, bugs, performance, and other issues
Documenting, tracking, and monitoring bugs, problems, and issues to ensure timely resolution
Performing quality control tests and keeping logs of problems, issues, changes, and future enhancements
When required, providing first-class training and assistance to application users

107

Field Implementation Specialist Resume Examples & Samples

Train dealership service department personnel on Xtime’s suite of products to ensure comprehensive understanding and successful application within existing customer processes
Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
Provide L2/L3 technical support to enterprise customers as requested
Provide accurate customer status reports identifying tasks completed and action items
Act as an enterprise customer and dealership advocate within Xtime
Ability to manage and track travel requirements in compliance with Xtime guidelines
Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
Account and/or Client Management experience with proven track record of operational objectives consistently attained
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Demonstrates ability to acknowledge customer concerns, identify issue, and implement a corrective action in using comprehensive understanding of Xtime product(s) and related functionality
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with customers
Organization and attention to detail
Flexibility/adaptability to work in a very dynamic environment
Ability to work nearly autonomously
Desire to work in a highly collaborative atmosphere

108

Manager, Implementation Specialist Resume Examples & Samples

Deep understanding of marketing and sales best practices
Develop a team of customer-facing staff
Use data to analyze results and make decisions
1+ years experience handling critical customer concerns

109

Sales & Implementation Specialist Resume Examples & Samples

Bicycle Retail/Fitting Experience
2+ years of Sales and Service experience
Proficient in Microsoft Programs and Adobe Photoshop

110

Healthcare Implementation Specialist Resume Examples & Samples

Undergraduate and/or Master’s degree in business, engineering, operations or healthcare-related disciplines
3-5 years of working experience in the healthcare field, healthcare field, clinical field, clinical operations, supply chain, service operations and/or IT experience preferred
Outstanding records of academic and managerial or professional achievement
Demonstrated leadership and integrity in a team or project based environment
Strong people skills and an ability to engage all levels of the organization (especially front-line)
Ability to apply problem-solving and experience-based judgment to complex challenges by focusing on the critical issues and constraints that affect business performance
A willingness to “roll up your sleeves’” and work at all levels of a client organization
Understanding of the principles of change management and performance metrics
Responsible for client team training and general capability building related to implementation
Extensive experiences in rolling out implementation on a large scale and project management
Strong interest and passion for coaching or mentoring clients
Skills to communicate complex ideas effectively, both in written and verbal language in English and Thai / Bahasa Indonesia / Bahasa Malaysia
Comfort with extensive travel (4-5 days/week)

111

Mining Technology Implementation Specialist Resume Examples & Samples

Technical Bachelor’s Degree with relevant experience or 4 years experience in a related technical role
Software system implementation, preferably in a mining environment
Experience in Fleet Management implementations is highly desirable
Experience of operating systems (Windows), database systems (Oracle/SQL), programming or scripting languages (Java, Python), reporting systems (Business Objects), virtualisation technologies (VMWare / Hyper-V)
Experience with IT system architectures and enterprise level computing hardware / infrastructure
Experience with integrating information technology and electronic systems, including data warehousing, electronic workflow integration or control and monitoring systems
Familiarity with one or more project management tools
Well-developed written and verbal communication skills
Ability to work both independently and as part of a multi-disciplinary team

112

Implementation Specialist Resume Examples & Samples

Prepare executive level presentation deck in collaboration with clinical leadership
Organize, coordinate, and generate meeting minutes for clinical program meetings
Effectively collaborates between Clinical Program team and other aspects of Optum and UHG
Coordinate and implement the following under program director’s oversight
Bachelor's Degree or equivalent
Previous Project Management and/or coordination experience
4-5 years of experience or equivalent training plus experience
Proficiency with MS Office Suite (Word, Excel, PowerPoint Outlook)
Excellent verbal and written communication skills
Excellent presentation and interpersonal skills
Ability to work with minimal supervision
Knowledge of healthcare industry
25% travel
VISIO experience

113

Proprietary Data & Tools Implementation Specialist Resume Examples & Samples

Works together with the BCG team to understand client's processes and business requirements, in Marketing / MROI functional area
Understands client's data landscape, develops blueprint for future state data management and works on implementation of new data processes at the client, in Marketing / MROI functional area
Performs required analysis of client data to determine parameter requirements for application's setup
Oversees installation of the software, configures the software to client's needs, sets up support for client users
Provides training to BCG case teams, client's business users and IT team to enable them to operate, monitor, and support the application
Collaborates with BCG technical teams, application software vendors and other available resources to diagnose and resolve application's technical and/or non-technical problems, bugs, performance, and other issues
Works on development of application user guides and other application related materials
Able and willing to give and receive honest, balanced feedback
Able to anticipate, identify, and solve critical problems
Flexible, self-motivated, and proactive out-of-the-box and critical thinker

114

Customer Implementation Specialist Resume Examples & Samples

Coordination and completion of projects across various functional areas
Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques
Makes presentations to management on project updates, project cycle, and expected results. Ensures projects are completed on time and in scope
May manage vendor and service providers to define project scope and performance expectations
Project Management roles specific to a particular functional area should be assigned to that family where appropriate (e.g. IT Project Managers should be placed in the IT Family)
Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement
Acts as a resource for others
Coordinates activities with others
Serve as the liaison to a complex customer base to manage onboard medical benefits for new customers
Identifies and resolves operational problems using defined processes, expertise and judgment
Identify potential claim and/or customer service issues during implementation and create a plan to ensure risk is minimized
Provide feedback to team members regarding improvement opportunities
Provides expertise and customer service support to internal and external stakeholders

115

Clinical Implementation Specialist Resume Examples & Samples

Registered nurse with active license preferred
Minimum 2 year nursing experience in a healthcare environment. Rehab Experience Preferred
Experience working in Electronic Health Record environment is preferred
Holds basic knowledge of Microsoft Office applications including word, excel and powerpoint
Abilitiy to access workflow effectively (Preferred understanding of rehabilitation workflow)
Physical Therapist, Occupational Therapist, or Speech Language Pathologist with active license preferred
Minimum 5 years experience in complex healthcare environment-hospital based experience preferred
Has a solid foundation of knowledge of Microsoft Office applications including word, excel and powerpoint
Strong understanding of existing clinical workflow in HealthSouth hospitals
Registered Pharmacist with active license preferred
Minimum 2 years experience in complex healthcare environment
Strong understanding of existing clinical workflow in HealthSouth hospitals is preferred

116

Senior Implementation Specialist Resume Examples & Samples

Experience of following ITIL processes
Cloud Storage (Atmos, Azure, Amazon)
Strong in Storage Architecture, Performance Analysis and Troubleshooting
Good knowledge of other EMC technologies and product will be useful
Strong softskills: As candidates are based on customer sites they need to act in a professional manner and attitude whilst engaging with the customer to build rapport and relation in the hope of new opportunities. (Engage with the SCS culture and events/entertainment)
Lifecycle and Capacity Management
VMWare VCP (vSphere4/5/6)
Windows 2008/2012
Red Hat Linux RHCT or equivalent
ITIL

117

Contracting & Credentialing Implementation Specialist Resume Examples & Samples

In collaboration with Market Development leadership, prepare and conduct eVIPs platform training presentations to CDO Leadership and staff
Assist with the documentation of department workflows
Work with the Associate Director, eVIPs SMEs and Vistar leadership to develop an instructional design program and the materials needed to support it
Organize and facilitate meetings
Under the Associate Director’s oversight this individual will Coordinate and implement eVIPs training sessions such as the following
Intermediate level of experience in MS Excel and MS Access
Advanced experience in MS Word and MS PowerPoint
3+ years of any of the following: Healthcare Credentialing, Healthcare Contracting, or Healthcare Provider Relations experience
Implementation and Deployment of technology platforms
Proven ability to develop, coordinate, conduct, and evaluate training programs
Excellent presentation and interpersonal skills
Knowledge of health care industry
Ability to prioritize many tasks and exhibit excellent, mature judgment
Self-motivator and the ability to work independently with minimal supervision
May act as a resource for others
May coordinate other’s activities
Effective in a fast-paced, team oriented environment

118

Senior Process Improvement & Implementation Specialist Resume Examples & Samples

Bachelor’s Degree required; MBA preferred
5+ years of applicable work experience in project management and process optimization; preferably in customer service department
Advanced SAP skills in order-to-cash processes preferred
Business Process Expert in Customer Service
Strong Entrepreneurial mind-set
Takes immediately corrective actions when detecting deviations from expected target level
KPI oriented, number driven. Advanced MS Office skills
High energy, passion for work, and drive towards results
Energized by process improvement and implementing new and creative ideas

119

Implementation Specialist Resume Examples & Samples

Deployment and/or configuration of the new/existing features, business objects, billing-related items on the Wirecard Acquiring Processing Platform and it’s technical ecosystem based on the input from the Project Manager / Business Analysts / QA Engineers
Resolution of the critical problems in test and production environments. Analysis of the configuration / data / logs both from the DB and Application level for that
Support Analysis of customer requests about specific features/functionality for technical feasibility together with the Business Analyst(s) and external suppliers
Support the Business Analyst with review of business requirements, development of new product functionalities in collaboration with Sales and Internal Departments
Development of the Solution Design documents and appropriate Implementation specification(s); definition of implementation with the team
Assisting QA Engineers with test cases definition / preparation / implementation
Proactive participation in the continuous optimization and enhancement of processes and Guidelines

120

Senior Web Analytics Implementation Specialist Resume Examples & Samples

Google Analytics/Google Tag Manager (GTM) tracking implementation, setup, verification and management
Work closely with stakeholders (BI, Product, Performance Marketing, Business Development, Sales/Marketing, SEO, Editorial and Social/Email) to compile detailed tracking requirements for existing/new site features and ensure captured data is accurate and meet all reporting needs
Support BI/front-end developers’ understanding and implementation of site tracking
Develop best practices for ongoing application of tag management/tracking solutions
Ensure proper tracking implementation through an established QA testing process
Establish post-implementation process to confirm accuracy and identify anomalies
Troubleshoot all issues related to analytics reporting and implementation
Create documentation of the Analytics Implementation and conduct training sessions to ensure teammates understand and are using the analytics

121

Ikea Food Implementation Specialist Resume Examples & Samples

Leads the IF implementation process, timeline and critical milestones for IF projects as per the IKEA US establishment plan
Optimizes the expected project outcome by securing the implementation is completed in accordance with the approved store IF plans
Communicates all appropriate information to internal and external stakeholders in the projects, ensuring all interactions are coordinated and executed in a timely manner
Contributes to the development and continuous improvement of the IF Store design process and working methods by seeking input and feedback from stakeholders
Provides an inspiring and motivating direction for co-workers, engaging them fully in the tasks of becoming leaders in "Life at Home" and generating sales growth
Leads by example, sharing competence to grow the overall knowledge and skills of the team and business partners
Creates and contributes to an environment of trust by encouraging open, constructive, honest, two-way feedback within the team and amongst other colleagues
Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Communicates in person, by phone or e-mail with other co-workers and managers on a regular basis
High School Diploma, GED or Equivalent
General Manager experience
Effective communication skills (e.g. written and verbal)
Experience operating equipment (i.e. computer, hand tools, etc.)
Interpersonal, communications, analytical, problem-solving and organizational skills with a highly developed service focus
25-50% Travel (2 days per week on avg.)

122

Implementation Specialist Resume Examples & Samples

Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
Follow solutions and implementation guidelines as indicated by the client
Work with client for the first few product runs until clients are successfully up and running
Work under direct supervision to resolve issues and provide solutions
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
High school diploma or equivalent in education and experience
Bachelor's degree or equivalent in education and experience
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent communication skills both verbal and written
Proficient using Microsoft Office

123

Time & Labor Management Implementation Specialist Resume Examples & Samples

Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
Follow solutions and implementation guidelines as indicated by the client
Work with client for the first few product runs until clients are successfully up and running
Work under direct supervision to resolve issues and provide solutions
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
Bachelor's Degree preferred; or equivalent in education and experience
Proven ability to maintain focus and work effectively with multiple demands
Must be able to recognize basic procedural issues as they arise, then escalate appropriately
Ability to demonstrate learning agility and critical thinking skills
The ability to learn and apply basic concepts in new situations
Proficiency in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent Communication skills both verbal and written
Must be proficient using Microsoft Office

124

Development & Implementation Specialist Resume Examples & Samples

Coordinates and participates in evaluation, implementation, installation and validation of new test methodologies laboratory equipment, and computer hardware and software
Ensures necessary documentation is accurately completed
Assists in revision and enhancement of laboratory operations to comply with changes in state and federal regulations, ARCBS directives, local and regional policies and procedures, manufacturers’ operating instructions and technical advancement
Ensures current laboratory practices reflect changes by assisting with development, review, modification, training and implementation of new and revised directives, procedures, policies and processes
Under supervision, writes, executes and reviews laboratory validation plans, implementation protocols, and summary reports
Assists Laboratory Manager in documenting deviations from Standard Operating Procedures, state and federal regulations, AABB Standards, ARCBS directives, NTRL policies and manufacturers’ operating instructions
Involved with project management, development, coordination and implementation of validation plans and Standard Operating Procedures as requested to facilitate the overall operation of the laboratory
In coordination with the IS Network Specialist, participates in monitoring, maintaining and upgrading the NTL Laboratory Information Systems
Assists Equipment Technicians in scheduling, performing and tracking equipment quality control and periodic maintenance as needed
Complies with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
Stays informed of changes and technological advances in applicable test methodologies, equipment, and information systems. Maintains competency by participating in required training and continuing education programs
Trains and precepts laboratory personnel as necessary. Provides prompt and courteous assistance to NTL customers
Provides leadership and guidance to laboratory personnel in the absence of the Laboratory Manager. Serves as the Laboratory Manager designee
On-call duties may be required
Bachelor’s degree from an accredited institution with a major in chemical, physical, or biological science, medical technology or equivalent experience required
Medical Technologist (ASCP) certification or equivalent preferred
Minimum of four years laboratory experience required, five or more years of laboratory experience preferred
Will be required to meet specific state requirements
Degrees from foreign institutions will require credential equivalency evaluation
Ability to understand and follow complex, detailed procedures and techniques and work with complicated instrumentation
Possess superior written and oral communication skills and basic leadership abilities
Must have excellent organizational skills and the ability to prioritize work on multiple projects and meet deadlines
Provide excellent customer service both internally and externally
Ability to identify needed changes in procedures, practices, validations, or projects, and promotes and implements necessary changes effectively and efficiently
Analytical, numerical and reasoning abilities are necessary
Should have proven skills in critical thinking, problem solving and decision-making and use of good sound judgment
Must be knowledgeable of good laboratory and manufacturing practices and comply with federal and state regulations, AABB Standards, and ARCBS directives
Ability to work with others and promote a cooperative work environment with laboratory staff to achieve departmental and/ or organizational goals and objectives
Good computer skills are necessary
Equipment used includes the following: personal computer, telephone, printer, photocopier, calculator, fax machine, variety of laboratory instrumentation (mechanical, electrical and pressurized) and maintenance tools
A minimum amount (4-10%) of business travel is required
Frequent standing, walking and sitting. Manual dexterity necessary. Kneel, stoop, crouch and balance occasionally
May lift or carry up to 50 pounds occasionally
Laboratory environment with high safety or health considerations
Moderate noise level
May require the ability to tolerate temperatures 2-8 degrees centigrade (approximately 32 – 40 degrees Fahrenheit) for short periods of time (suitable cold temperature clothing provided)
This position is in OSHA Category I in view of the fact that the position requires the incumbent work under conditions where the potential exists for the incumbent to make contact with blood or blood components as a result of splashes, spills and/or needle sticks

125

Implementation Specialist Resume Examples & Samples

Experienced individual, ideally with a hands-on background in Logistics Management coupled with a strong functional aptitude for Information Systems
Leads development and implementation of project plans to meet customer program requirements and other requirements documents for customer staffing and approval. Coordinates the support plan requirements development and allocation
Executes implementation task to cost, quality and in accordance with the program/project integrated master schedule to support delivery of all contract deliverables. Tracks established performance metrics. Leads program management reviews and technical management reviews
Supports development of functional and technical requirements for product design. Works closely with the customer to codify requirements. May lead or coordinate engineering change proposals, including baseline support concept
Researches, provides technical information and establishes processes to develop and maintain support products, engineering data and integrated support infrastructure. Coordinates between organizations and leads the development and implementation of support products
Develops detailed test cases for use in testing software components for user acceptance testing of software to be released to the customer. May instruct others on the business processes of the client and describe how those processes affect the testing of the software
Validates deliverables per contract requirements. Leads site surveys and go-live efforts, working closely with the customer and documenting user acceptance. May oversee customer data conversion
Leads development of technical and functional documentation, including operating procedures, tailoring documents, and blueprints that specify the software functional requirements, data flow and process flow
Responds to customer inquiries and documents issues. Coordinates responses and verifies resolution. Assists in the development of the customer contact plan
Conducts product demonstrations and/or technical reviews with the customer
Conducts customer training and instruction, both classroom and over-the-shoulder, on business and functional processes related to the software. Provides support to workshops, test events, training development, data collection and integration and development of technical and functional documentation
May provide technical proposal inputs and assist with responses to request for proposal and in the development of requests for information and resolution
AQD or ERP systems like Oracle, Pentaho, SAP, JDA in the defense and/or aviation systems arena is highly desirable
US DOD (MILSTRIP, SAARS, PBUSE or similar) or UK MOD (SCCS, SS3, CRISP, MJDI OR similar) experience is highly desirable
SERVIGISTICS experience
Remedy and Sales Force good to have
Microsoft Office competencies
Experience with our product, GOLDesp application a plus
The ability to work in and adapt to the Saudi Arabian culture

126

Software Implementation Specialist Resume Examples & Samples

Bachelor degree or equivalent experience required
Strong customer interfacing skills required
The ability to create and manage time lines is critical, including the talent to detect deviations and correct or escalate, as necessary
3+ years experience with project management and coordination experience in software implementation required
Willing to travel occasionally
Occasional “on call” duties will be required
Experience in the Petroleum Industry preferred

127

Implementation Specialist Resume Examples & Samples

Candidate had track record of process improvements
Candidate has ability to develop and manage a new process
Has ability to develop and lead trainings and meetings for collaboration and ease of processing on these large volume projects
Candidate has experience managing National Account projects as a project coordinator
Proficiency in Microsoft Excel, PowerPoint, and Word
Superior organization, communications and interpersonal skills required
Strong verbal and written communication skills
Strong analytical skills with ability to manage multiple time-dependent tasks

128

Software Implementation Specialist Resume Examples & Samples

Bachelor’s degree (information system management or computer science field preferred)
Strong technical background including: software configuration, application troubleshooting, basic database principles, system analysis and design
Experience with ERP system and Microsoft technologies (preferred)
1 - 2 years experience preferred but not required (would consider education equivalent and/or internship experience)
Strong interpersonal, written and oral communication skills
Comfortable working in a team environment
Ability to travel domestically and internationally +/- 20-30%
Ability to work in a high pace environment with associated stress

129

Senior Manager, Implementation Specialist Resume Examples & Samples

Obtains and maintains in-depth knowledge of the scheduling and staffing software system and the knowledge of the process workflows to be implemented in the WPC
Analyzes staff scheduling and staffing data and processes and provides efficiency recommendations in line with facility and corporate objectives
Develops and maintains effective working relationships with implementation team and facility leadership to drive toward WPC objectives
Participates in team meetings; provides implementation progress updates and communicates any issues and/or barriers
Assists in sessions with hospital-based team member related to staff scheduling and staffing processes in order to determine future state and identify improvements and gaps
Assists in project assessment, validation, and re-design as needed
Coordinates and facilitates meetings as assigned; recording meeting minutes as assigned
Trains facility employees on proper use of the scheduling and staffing program
Provides onsite support to the WPC during go-live events and on-going support after implementation
Maintains system documentation and identifies enhancements to enable ongoing support
Implements approved staff scheduling and staffing process changes based on facility-designated priorities
Troubleshoots problems identified by team members and facility employees
Provides demonstrations of system functionality as necessary
Serves as a change agent for initiatives, analyzing organizational change implications and recommending methods for managing those changes within an implementation engagement
Drives business decisions through the use of analytics
Works with project management to ensure project work plans meet implementation requirements and expectations, and provides implementation status and outcomes
Collaborates with team members to accomplish implementation goals
Participates in other key implementation activities and meetings as assigned
Communicates timely and effectively in a matrix environment
Builds and maintains strong, effective working relationships with a variety of stakeholders across HCA
Develops a culture of high performance and continues improvement that values learning and a commitment to quality
Leads and mentors a diverse workforce to enhance expertise, skills, and measurable value
6 years professional work experience required
Relevant experience required
Management experience preferred
Experience in performance/process improvement including proven success in implementation required
Must have extensive PC skills including spreadsheets, databases, and presentation applications
Must have strong analytical, written, verbal, and presentation skills
80% travel required
Typical work days and hours can vary depending on workload, schedules, and project deliverables

130

Software Implementation Specialist Resume Examples & Samples

Develop, manage and track project plans, including detailed and accurate estimates, scope documents (SOW), requirements, risk assessments, specifications, schedules, and budgets
Identify resource requirements/needs, resource assignments, coordination of resources and resource dependencies and constraints
Monitor and track Key Account/project dependencies
Document and manage schedule and budget implications for requested project changes (change control and scope creep)
Develop and maintain strong relationships with clients to ensure customer satisfaction and to manage their expectations regarding functionality and deliverables
Identify and document risks and risk mitigation
Communicate project status and risks both internally and externally to the client
BA/BS or equivalent experience
3+ years of experience as a proven Project Manager for software as a service products
Excellent project management skills, (best practices, methodologies, project lifecycle, etc.)
Team player - strong initiative, independent thinker, driven to succeed, high energy with a commitment to work and follow through
Strong interpersonal, presentation, oral and written communication, and time management skills
Excellent problem solving and decision making skills - Ability to identify, resolve and follow-up on issues
Ability to establish priorities and handle multiple assignments concurrently with minimal direction in a highly dynamic work environment
Experience working with newly launched software products with flexible and at times uncertain product roadmaps

131

Website Implementation Specialist Resume Examples & Samples

Bachelor's Degree (required) in IT or related field (preferred)
Strong knowledge of and experience with HTML and CSS
Self-sufficient, able to work independently or with a team to get tasks done in a short timeframe
Positive, helpful attitude
Outstanding written and oral communication skills are a must
Moderate to strong JavaScript/JQuery experience (preferred)
Working knowledge of Adobe Photoshop (preferred)
Experience with other web technologies, such as DNS, XML, SOAP/REST APIs, WordPress, mobile site design etc. is highly desirable

132

Implementation Specialist Resume Examples & Samples

Thorough understanding of Implementation processes and methodology
Managing portfolio of accounts from project initiation to close
Record and manage project deliverables, risks and actions
Managing project risks and escalations to resolution
Develop, manage and maintain a comprehensive Implementation Project Plan
Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
Support client through all phases of the implementation as required
Complete customized training material and forwards to clients prior to first input
Proficient at providing on-site product overview session
Provide support to assigned clients until transition to Client Services
Follow through on all aspects of the implementation project scope to ensure a clean transition to client services
Commitment to a team environment demonstrating a positive approach and co-operation
Maintain a current knowledge of ADP products
Act as a single point of contact for all project related issues and escalations
Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and/or contingency plans
Building and effectively managing multidisciplinary project teams
Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship
Minimum 3 years relevant business experience
Understanding of programming, mapping & conversion of data
Functional knowledge of reporting and editing tools
General knowledge of operating systems and networking infrastructures including general internet concepts
Knowledge of Project Management concepts
Strong Excel skills
Required PC experience should include: basic understanding if operating systems and Microsoft Office
Ability to effectively interact with all clients, both face to face and on the telephone Willingness to travel by personal car to client site & occasionally by air(Valid Provincial Drivers License required)

133

Technical Implementation Specialist Resume Examples & Samples

Conduct on-site and remote customer planning meetings
Present information to the client project team and conduct a facility walkthrough
Complete detailed documentation regarding technical aspects of project including findings of facility walkthrough
Make recommendations to customers regarding the cabling layout in the procedure rooms/OR’s
Perform on-going technical advisement and instruction
Participate on weekly conference calls with customers and complete follow-up tasks
Reply to customer inquiries in a timely manner
Technical liaison to project managers and account executives
Lead technical projects such as software upgrades, hardware upgrades, and some interface (HL7) implementations
The individual may be exposed to private and confidential information, including personal health information, and is expected to adhere to company policies and all relevant laws regarding handling of such information
Networking and cabling experience
Implementation of software in a client/server based architecture
Communicating with technical and non-technical team members at all levels of the organization
Troubleshooting and solving technical issues (connectivity, hardware, and software)
Working independently with little direction
Demonstrated ability to manage multiple projects simultaneously
Writing reports and correspondence
Working with HL7 interfaces
Working with Oracle backend applications
Cabling for healthcare devices (e.g., scopes, vital monitors)
Working with healthcare imaging equipment
Implementing systems in healthcare facilities
Project management processes
Software implementation methodology
Understanding of application, data, and systems integration
IT components required for client servers and architecture
Relational database concepts
Microsoft Windows client/server operating systems
English language
Object oriented concepts
Designing and implementing interfaces
Relational database management knowledge
Healthcare technology cabling knowledge
Oracle Database software

134

Customer Implementation Specialist Resume Examples & Samples

Provides coaching and supervision to Customer Implementation associates
Provides support on complex issues that require additional technical and/or depth of knowledge
Displays exemplary customer service levels through appropriate levels of customer interactions
Knowledge of operating systems related to personal computer systems and peripherals, handheld technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring

135

Senior Customer Implementation Specialist Resume Examples & Samples

Identifies and documents customer business requirements both current and future; leverages ABDC customer solutions knowledge to recommend appropriate solution for system and data requests. Develops solution roadmap, timeline for transition, and leads project execution
Plans and executes customer technical onboarding/conversion activities to assure that the transition from implementation to "go live" is a smooth and without outstanding issues. Includes documenting all phases of the implementation process: requirements gathering, testing, validation, customer training, customer support, trouble-shooting, and resolving customer issues
Partner with CI leadership and sales to create and deliver customer presentations, and resolve customer concerns as needed from Prospect, RFP and QBR activities, including ongoing internal and external stakeholder meetings
Subject matter expert (SME) regarding customer-facing processes and solutions in support of ABDC customer technical implementation activities. Maintains a deep understanding of ABC system solutions, including handhelds and other ancillary systems as needed to provide in depth customer support of these systems/applications
Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process
Must be willing to travel as needed to provide necessary customer support (approx. 15-20%)
Excellent project management skills and ability to work collaboratively with a cross-functional team to accomplish common goals; ability to break down obstacles in the path of project plan to meet objectives mutually acceptable to the customer
Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up
Ability to prioritize, multi-task, and make judgment calls related to appropriate urgency in managing requests and issues from internal and external stakeholders; effectively manages deadlines
Excellent organizational skills; attention to detail, demonstrated project management experience
Excellent analytical skills - Strong skills with spreadsheets and databases; excellent problem solving skills
Proven ability to distill complex issues and analytics into actionable outcomes supporting the customer while protecting AmerisourceBergen interests; strong decision making skills
Demonstrated knowledge of Microsoft Word, Excel, PowerPoint and Outlook, Avaya, Business Objects (BOBj) Reporting, and SAP experience required

136

Customer Implementation Specialist Resume Examples & Samples

Bachelor’s Degree in Business Management, MIS or Communications or equivalent experience
2-3 years in client facing implementation, training, or support role required
3-4 years in client facing implementation and training role for a SaaS based software technology firm preferred
Accounting software experience (specifically QuickBooks) a STRONG plus
Technical background with proven knowledge of SaaS applications, software configuration, and accounting software
Excellent oral and written communication, organization, and presentation skills with customer centric approach
Exceptional analytical and problem solving skills; ability to present solutions and quickly resolve issues
Strong proficiency with MS Office Suite (specifically Excel), SalesForce, and common web browsers
Strong interpersonal skills with the ability to interact positively and effectively with a wide variety of personalities
Analytical business thought process with the ability to present a plan and build confidence and trust with clients
Ability to prioritize multiple assignments concurrently with minimal direction in a dynamic work environment
Ability to quickly understand and address client business requirements for a successful implementation
Ability to work in a fast-paced environment; meeting or exceeding aggressive deadlines
Highly organized, process driven, self-starter with the ability to work with minimal direction or support
Effective and strong verbal and written communication skills
Great attitude and commitment to excellence with a passion for customer satisfaction
Level headed under pressure

137

Accounts Implementation Specialist Resume Examples & Samples

To train and support on the implementation of group accounting/administration policies and procedures to ensure group compliance
Communicate with the leaders of the business on how to measure performance and how to accurately forecast
To guide and coach the accounting function to meet internal audit requirements and FCA standards
Effectively manage and coordinate the set-up of new bank accounts, PDQ, key account set up items in line with the deadlines to launch the site
To communicate with varying groups within the business from leaders on site, to head office team members and regional team members
To provide guidance to new team members on risks and control governance
Deliver learning in an engaging and impactful way to all new Team members
Attendance at local monthly management account reviews for new sites (up to 3 months)
To deliver a pinnacle system that has been tested for all departments to ensure they are operating correctly and its user access has been done for all team members who require access
Manage the implementation of a solid health and safety coordinator and standards within the new site to meet group standards
Proven experience of a Pendragon Accountant role responsible for one or multiple locations
To keep up to date on all matters relating to finance, VAT, internal audit and taxation
Ability to build rapport
Ability to motivate and coach
Ability to work on a number of activities
Fully or Part qualified in ACCA, CIMA, ICA and AAT

138

Time Labor Management Implementation Specialist Resume Examples & Samples

Implement ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Work under direct supervision to resolve issues and provide solutions, with guidance
Engage with client throughout implementation, until client is successfully running ADP solutions
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
0 to 2 years of experience working in a client service environment
High school diploma or equivalent in education and experience
Ability to work as part of a team to accomplish tasks
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level

139

Engaging Business Implementation Specialist Resume Examples & Samples

Comprehensive understanding of the financial planning value chain and advice process
Strong networking both internally and externally
Relevant industry education – DFP
Strong understanding of OnePath business and its products

140

ERP Implementation Specialist Resume Examples & Samples

Momentum and ERP Implementation experience
User Training, training materials and documentation experience
Data gathering and validation experience
Requirements gathering experience
Quality Assurance and Quality Control experience
MS Access experience
SOP development experience
Comms Plans/Newsletters (need communications and writing experience)

141

Software Implementation Specialist Resume Examples & Samples

Perform requirements analysis, design and architecture of complex ITSM integration projects for global enterprises
Deploy, implement, document and configure the clients platform within a SaaS environment including integration components, workflow configuration and data mapping
Independently drive and manage projects based on customer business goals and solution architecture

142

Implementation Specialist Resume Examples & Samples

Manages HC systems projects
Bachelor’s degree required with a strong academic record; HR/recruiting experience is preferred
Minimum of 3 years of professional work experience with at least one year experience in systems related role with practical experience in gathering and interpreting user needs, and defining, documenting and validating requirements
Ability to quickly grasp new requirements, technologies, tools and concepts
Experience working in a matrixed environment
Strong business systems knowledge, problem solving skills and analytical capabilities
Strong organization skills and attention to detail
Excellent communication and interpersonal skills, with a passion for understanding and addressing customer needs
Ability to self-motivate, flex project role (depending on project needs and requirements) and pro-actively contribute to the team’s success
Skilled in MS Office (Word, Excel, PowerPoint)

143

Payroll Implementation Specialist Resume Examples & Samples

Possesses strong resolution techniques for problem-solving
Excellent written, verbal and organizational skills especially in interactions with highly knowledgeable payroll and Human Resource Professionals along with C-level executives
Experience with technical payroll customer support/training is highly desired
Familiarity with company partnership product offering preferred
Demonstrates capability to troubleshoot technical PC problems and software installations
High school diploma or GED, Bachelor’s degree preferred
5-7 years of experience in appropriate payroll systems and general payroll knowledge
Experience in a troubleshooting role for payroll applications

144

Proprietary Data & Tools Implementation Specialist Resume Examples & Samples

Delivers, installs, configures, implements, and provides technical support for specific client facing applications
Works together with the client's IT team to install the application and ensure compliance with any relevant client policies and requirements
Provides first class training to BCG case teams, client's application user group and IT team to enable them to operate, monitor, and support the application
Collaborates with vendors and other available resources to diagnose and resolve system technical and/or non-technical problems, bugs, performance, and other issues
Documents, tracks, and monitors bugs, problems, and issues to ensure timely resolution

145

Fresh Merchandising Implementation Specialist Resume Examples & Samples

Develops Implementation plans for fresh merchandising programs
Implements and communicates merchandising and marketing strategies through the field merchandising teams and retail operation teams that will deliver the overall department strategy
Leads the testing of fresh category programs and provides feedback and tactics for refinement
Monitors the implementation of fresh merchandising programs and communicates initiative results to CMP and Operations leaders
Assists in the development of our fresh merchandising strategy and the creation of programs, initiatives, and tactics that deliver on the strategy
Contributes to the updating of Standard Practice Manuals and department training programs
Facilitates and delivers effective communications between Operations, Category and Merchandising
Communicates to the Fresh Field Manager and Field Specialist any relevant information regarding implementation of fresh merchandising initiatives
Supports new store openings and remodels
Strongly advocates fresh merchandising products and what our customers want to experience for fresh merchandising products
Tests and provides recommendations on new prototype/remodel work in relation to fresh merchandising; to include layout, equipment selection, signage, and marketing materials
Responsible for the development, talent planning and performance management of self
Bachelor's Degree or equivalent combination of education and related work experience
Knowledge of Fresh and/or Center Store categories
Experience in leading projects and influencing consensus
Requires travel – typically 50-75%
Retail Operations experience
Merchandising experience
Negotiation experience
Experience with the following computer programs: SEGA, DSS, LlamaSoft, WMS, PFT, Inforem, Tableau, Revionics, MSP
Ability to provide direct, effective and professional feedback to those not within a direct reporting structure, and across multiple levels of the organization
Ability to influence, lead, teach, and coach across multiple levels of the organization
Ability to effectively build relationships and negotiate and influence across multiple levels of the organization
Ability to manage day to day activity for identified responsibilities
Ability to think innovatively
Demonstrate a personal acceptance of change and the ability to adapt and drive change

146

Clinical Implementation Specialist Resume Examples & Samples

Registered Nurse with a minimum 3+ years of post-acute care experience in clinical settings
Preferred- implementation experience of medical software solutions and services
Preferred- experience in developing clinical programs with documentation and processes that align with program goals and objectives
Preferred- experience in training, educating, and instructing clinical and other users on features and operations of software applications
Proven competency in mapping the clinical settings practices to the application
Broad knowledge of the care setting operations
Ability to interface at multiple levels of the customer’s environment
Team player who is self-motivated and self-sufficient
Strong organizational capabilities and time management with the ability to multi-task daily
Strong analytical capacity with excellent troubleshooting skills
Detailed oriented to function in a fast paced environment with high level of accuracy
Ability to complete tasks on-time independently with minimal guidance
Superb customer service skills, including high-level professional demeanor and excellent interpersonal communication skills

147

Implementation Specialist Commercial Outbound Resume Examples & Samples

Ability to drive change to meet organizational strategic goals through effective management of change
Experience and knowledge of change management principles, methodologies and tools
Ability to create and implement change management strategies and plans that maximize employee adoption of change and minimize resistance
Ability to work across silos, connect the work of disparate groups and build consensus around best practices in change management
Experience in executing global or large scale initiatives/changes
Ability to take ownership, entrepreneurial, pro-active with positive attitude
Ability to operate in a fast paced and dynamic environment; willing to roll up one’s sleeves and get work done
Demonstrated success in leading through influence
Excellent influencer with the ability to identify and lead stakeholder groups
Expert organizational, interpersonal, communication and networking skills
Ability to operate in a fast paced, dynamic environment
5+ years end to end experience in the following areas: Change Management, Project management, Implementation management in an Operational environment
Self-starter with the ability to work independently. Strong attention to detail, organization and time management skills
Experience within Booking.com PS or CS is beneficial

148

Implementation Specialist Resume Examples & Samples

Define with milestones and deliverables, create implementation management plans
Act as the main point of contact for technical integrations, working internally and externally to execute the integrations. Ensuring vendor design meets company business requirements
Oversee implementation team, manage resource allocation, cost management and risk through the full project life cycle
Verify, read and edit to ensure that all data migrates smoothly during implementation process
Work closely with team members to ensure queries are sound and comply with reporting objectives
Provide recommendations to improve processes, data platforms, reporting and analytic methods
Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
Collaborates with RNDC leaders to ensure successful transition to new technology
Develop, train and mentor team members and identify development needs across the team, working to coordinate additional training as needed
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Collaborate to establish consistent business practices with local markets and implement identified best practices for future use
Conduct data conversion reviews and all associated processes
Participate in design and execute validity testing of technology
Gather business process and create user documentation, as required
Ability to travel approximately up to 70%
Ability to work effectively remotely

149

Technology Implementation Specialist Resume Examples & Samples

Acquire detailed product knowledge of the Global Corporate Payments suite of solutions including @ Work, vPayment and PAYVE/BIP solution sets to lead and execute assigned project tasks for successful customer implementations
Work with customers to define configuration requirements
Setup connectivity between customer and Amex environments
Configure solutions to meet defined business requirements
Test configured application internally for customer
Coordinate user acceptance testing for customer
Deliver training for customer
Support internal American Express New Product Development efforts as required to enable the launch of new features/functionality or solutions

150

Implementation Specialist Resume Examples & Samples

The smooth setup of all aspects of the account including the underwriting process, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements
Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process
Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume
Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly
Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team
Strong customer focus; Being able to identify and deliver customer’s individual needs
Excellent time management skills - Ability to multitask, prioritize and work well under pressure
Commercial acumen with a basic understanding of Financial Statements
Proven track record in building and retaining relationships with internal and external customers
Demonstrate self-motivation, results driven but also a strong team player
Proactively seeks opportunities for process improvements; Problem solving and analytical skills
Strong change management skills; able to adapt in an ever changing environment
Knowledge of Excel essential
Fluent Dutch and English language skills essential

151

Technology Implementation Specialist Resume Examples & Samples

3+ year’s application software implementation and/or IT consulting experience in applying technology to meet customer needs
Strong technical acumen (i.e. integrated systems), business and process knowledge of accounting, expense management, payables, purchasing/ procurement, e-commerce
Working knowledge of accounting structures and Enterprise Resource Planning systems preferred
Knowledge of Corporate Purchasing Card, Corporate Card and Business Travel preferred
Strong project leadership and management skills including managing multiple projects concurrently
Strong relationship management skills to effectively develop and manage internal/external customer relationships and expectations
Effective verbal and written communication skills and strong influencing skills
Customer focus. Ability to interact with clients in various roles
French and Spanish language skills are beneficial
B.S in Information Technology or Computer Science or related field, preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

152

Customer Implementation Specialist With German Resume Examples & Samples

Prepare implementation plan
Contact and discuss implementation plan with the client
Answer to clients questions
Assemble project delivery team

153

Senior Implementation Specialist Resume Examples & Samples

Delivering, installing, configuring, implementing, and providing technical support for specific client-facing applications
Working together with the clients' IT teams to install the application and ensure compliance with any relevant client policies and requirements
Providing first-class training to clients' IT teams to enable them to operate, monitor, and support the application
Collaborating with vendors and other available resources to diagnose and resolve system-technical and/or nontechnical problems, bugs, performance, and other issues
Documenting, tracking, and monitoring bugs, problems, and issues to ensure timely resolution
Performing quality control tests and keeping logs of problems, issues, changes, and future enhancements
When required, providing first-class training and assistance to application users

154

Implementation Specialist Resume Examples & Samples

Provide strategic support for 340B Architecture initiatives that require field technical support and implementation efforts
Provide system integration that helps tie McKesson systems into customer systems in a way that promotes longer term supply relationships with those customers
Provide technology sales leadership and support throughout assigned region that significantly improves the value perceived by customers of McKesson technology and helps the sales force sell the technology
Develop and deliver presentations targeted to the potential customer
Create/present project implementation plans to customers for 340B Architecture
Offer technical assistance at customer sites when necessary
Provide focal point contact for internal communications and escalation of issues for the 340B Architect product and associated business operations
Develop processes and tools required to facilitate product optimization
Conduct customer assessments to determine baseline data required to quantify optimization results
Conduct post implementation optimization and presentation of results
Establish timely, clear, task and engagement expectations
Provide adequate, proactive planning to address any customer performance and/or satisfaction issues
Perform onsite assessment and optimization work to ensure customer is maximizing value of product
Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
Demonstrate a detailed understanding of product integration, system conversion and interfaces
Ability to relate user policy guidelines to product features and functions
Analyze and accumulate product enhancement recommendations providing customer feedback to the product development teams
Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering
7+ years of experience in pharmacy operations (other acceptable experience includes hospital revenue cycle, drug
Detailed knowledge of content, knowledge-based or technical marketing support for the development and implementation of customer applications
Prior technical sales experience preferred but not required
Strong computer proficiency in MS Project and GotoMeeting strongly desired. Other skills include PowerPoint, Visio and Access
Pharmacy Tech License highly preferred
Working knowledge of SQL, Interface Protocols and Networking

155

Customer Implementation Specialist Resume Examples & Samples

Solution Order Management that covers order acceptance, order processing, setting up order criteria,
Processing order changes and cancellations
Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
Adhering to the procedures in compliance with NCR policies
Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
Archiving and record retention in accordance with NCR policies and NCR practices
Providing internal and external audit support as requested
Speak at least good English and can easily and professionally communicate in

156

SAP Implementation Specialist Resume Examples & Samples

Participate as a member of the SAP-Business Transformation Program Office. As a member of that team, the individual will
Education/Experience: Bachelor’s Degree, seven (5) - ten (10) years of software implementation experience in SAP
SAP Experience: Previous experience as a member of a recent SAP implementation is essential
Knowledge: A working knowledge of Sales and Distribution, Warehouse Management or Quality Management is required
Specific Job Skills: Excellent PC skills. Understanding of “world class” manufacturing and assembly business processes. Thorough understanding of ERP concepts and processes. Strong Project Management skills and experience

157

Healthcare Software Implementation Specialist Resume Examples & Samples

Implement, configure, test, and document commercial healthcare software
Perform system integration and configuration analysis to determine technical requirements
Analyze business requirements and objectives to determine the optimal configuration of requirements
Analyze existing system functionality and make recommendations regarding system enhancements
3+ years configuration experience, preferably on Facets, HealthRules, TriZetto, Diamond, Amisys advance, or similar system
Comprehensive end - to - end payor healthcare operations experience, including but not limited to claims knowledge, EDI transactions (834, 837 / 835, 270 / 271, etc), HSA / HRA / FSA accounts, etc
Proficient in healthcare and health plan terminology, including a basic understanding of medical coding (CPT, HCPCS, ICD - 10, etc)

158

Distributor System Implementation Specialist Resume Examples & Samples

Excellent in Excel
Detail, self-evaluation and self-correction
Know FMCG and sales operation
Nice to have experience in row data analyst
Nice to have experience in application system (SAP/DMS/SFA/WMS) management
Can travel with 90% working time

159

Time & Labor Management Implementation Specialist Resume Examples & Samples

Bachelor's degree or equivalent in education and experience
Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
Proficient in the latest web technologies and working knowledge of various operating systems

160

Team Lead Simple Implementation Specialist Resume Examples & Samples

Assists less knowledgeable associates with questions and/or challenging client issues. Handles first level client escalations and resolution process
Manage SIMPLE Implementation inbox in Outlook which receives client, DM, and internal inquires on the SIMPLE IRA product. Delegates tasks out to team members based upon plan assignments; Takes on additional projects to identify and improve gaps in overall SIMPLE process. Manage Bi-Weekly NSF report. Ensures proper coverage for Implementation Call Queue by managing CMS
Receives sales order and reviews for completeness and in compliance with IRS regulations. Works with the client to collect all outstanding data necessary to begin the set-up. Communicates with sales regarding potential no starts and/or feature downgrades
Upon completion of plan set up, performs a Quality Review of the profile to verify accuracy prior to review with client. Errors in setup can result in payroll reruns, loss revenues, and client dissatisfaction. Client must be trained properly to ensure compliance of their plan and the effects of on-going services ADP will provide. Failure in this area can result in incorrect start of the plan and poor on-going service standards
Reviews and confirms set-up package (employee information, processing scheduling, etc) with client to ensure understanding, confirm accuracy and ensure initial client satisfaction. Provides necessary training to client to ensure that they are prepared to process payroll with the deductions
Continues to provide service to client through the approved number of error free payroll processing cycles. Researches and resolves all issues, runs necessary adjustments if applicable and ensures all features have started prior to turnover. Partners with Sales, Client Services, Payroll, and other functional groups to deliver the best possible overall client experience. Prepares for the client's transition to Client Services by updating all necessary systems and templates. Notifies client and sends letter to provide new contact information. Works through internal processes to ensure successful turnover
If a SIMPLE Implementation Specialist takes a sales call and the client decides on SIMPLE IRA Retirement plan, the SIMPLE Implementation Specialist is expected to guide the client through the SIMPLE IRA adoption agreement and service agreement; and explain all plan options on the adoption agreement
Potentially supports a dedicated Sales SIMPLE IRA phone line must support SIMPLE Implementation Call Queue to answer payroll DM and client questions related to Retirement Service products
Keeps up-to-date and proficient on IRS regulations, tax and legal regulations and new product enhancements and changes via training, documentation, etc

161

Payroll Implementation Specialist Resume Examples & Samples

Implement ADP's solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration
Serve as a subject matter expert that can help lead the workflow of the group
Resolve issues and provide solutions, with minimal direction on procedural matters
Collaborate with various departments to load and convert (as required) client data to ADP's solutions
Work within ADP's implementation methodology and timeliness using technology tools
Ensure accuracy of all aspects of client set up
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
Provide input to management on process improvement and product enhancements
Coach, mentor and may serve as escalation point for less-experienced implementation specialists
Use influence and impact to help clients address and analyze their needs
Participate in roundtables, focus groups, feedback sessions, etc. as appropriate
5+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
High school diploma or equivalent in education and experience
Strong project management skills and the ability to multi-task
Ability to demonstrate learning agility and critical thinking skills

162

Implementation Specialist Resume Examples & Samples

WGS experience preferred
Salesforce experience preferred
Attention to detail required
Large Group experience
Proficient in MS Word and Excel
Strong communication skills

163

SAP Implementation Specialist / Analyst Resume Examples & Samples

Distinct process/Application Development of the area of SAP PP and MM – the system have to be enhanced and improved
Implementation of necessary improvements and enhancements in processes of production and logistic area in Polish SAP (ECC6) system
Min. 5 years of experience
Good knowledge of: SAP (ECC6), SAP Production Planning (PP), SAP Material Management (MM)
Polish language is a must
Ability to work under the time pressure

164

Technical Customer Implementation Specialist Resume Examples & Samples

Validate order requests for technical quality vetting order requirements against standard product offers. If nonstandard, accountable for ensuring the appropriate approvals have been grand and required resources necessary for deployment are engaged
Relay technical design detail to implementation provisioning resources
Facilitate internal and external Kick off and status meetings and oversee project critical paths
Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests
Manage Voice and Data Mac-D requests for installed RBS Services, facilitating customer network change activities associated with legacy and next generation solutions
Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
Understand the fundamentals and be able to implement integrated project/program strategies, PMP an asset
Solid understanding of telecommunications services and equipment
Three – five years’ experience in a telecommunications operation related field or environment
Knowledge of Rogers Business services, products and procedures
Proven ad demonstrated leadership skills
Demonstrated excellent communication with technical and management staff, both verbal and written
Software skills: Microsoft Office, AS400, INSIS, Salesforce
Must be self-motivated, creative and able to work as part of a team
Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
Bilingualism (English/ French) is an asset

165

Oracle Program Implementation Specialist Resume Examples & Samples

Provide production support to address and resolve application incidents and enhancement requests in a timely manner
Use exceptional technical and analytical skills to solve complex and potentially ambiguous problems, as well as the ability to patiently articulate these options to non-technical audiences
Monitor quality and adherence to standards
Serve as internal expert - assisting other product specialists and groups for training, implementation and troubleshooting
Develop a deep understanding of relevant business areas including their strategies, processes, objectives and needs and collaborate as needed
Proactively communicate and collaborate with stakeholders to identify information needs and functional requirements
Create and maintain formal documentation as appropriate (e.g., project charters, feature requests, defect lists, functional requirements, use cases, data entry and reporting specifications)
Supports implementations, develops test scripts and documentation
Minor business travel – approximately 10%-15%
Functional skills – experience with Common Financials and Projects Accounting
Highly desired to have good skills with SQL, writing SELECT statements
Bachelor’s degree in operations, business, computer science, or related field
3+ years experience in ERP implementations or support
1+ years experience in Oracle Applications environment preferred

166

Implementation Specialist, Associate Resume Examples & Samples

Knowledge or course work completed on: Java, C, C# or .Net programming, HTML, XML, Unix, Microsoft SQL Server 2008/2010, SDK Emulators/IDE , RUP/AGILE testing methodologies, some computer graphic design
Minimum 6 - 12 months experience developing, releasing, and maintaining native C#/Java Applications preferred
Minimum 4 - 6 months of experience in software quality assurance testing in a
Windows 2008 server, .NET Framework environment preferred
OS Knowledge: iOS, OSX, Android OS’s, Windows server, Windows 7
Knowledge or course work on designing mobile applications for smart phones
Knowledge of app store submission processes (iTunes, Google Play, and/or Amazon)
SQL/SQLite
Implementation and testing on variety of mobile devices, different OS versions, and device sizes
Critical, observational, quantitative and analytical thinking required for mobile design layouts and rendering images
Knowledge and/or working use of SDK Emulators for both iOS and Android
Ability to side-load applications for mobile testing and validation
Comfortable working with tools that leverage the command line interface and do not have an alternative user interface
Experience with web technologies such as JavaScript, CSS, HTML5, XML
Knowledge of Agile/Scrum Methodology
Basic understanding and knowledge of protocols, database file structures, relational databases, web services, XML files for data source and storage
Relentless attention to detail
Accurate, timely and thorough documentation of mobile app projects and status
Adherence to project deadlines

167

EMR Senior Implementation Specialist Resume Examples & Samples

Acts as primary point of contact for assigned practices clinical and physician staff, gathers and documents practice data, understands their workflow and manages day to day practice activities as it relates to the EpicCare implementation
Trains system users (physician and clinical staff) in the operational use of EpicCare during both implementation and post deployment. Trains new functionality as needed across the FGP/Voluntary Physicians
Develops and maintains application training materials for both the trainers and the end-users
Assists in the development of the core training curriculum (IT Training) as well as the operational training curriculum
Works with Epic and NYU IT/EPIC to resolve application issues
Works with FGP management teams to deploy, implement and enhance the usage of EpicCare systems
Liaises with NYU IT Services team to ensure appropriate use of resources for the completion of the EpicCare implementation
Participates in user groups to improve the use of the Epicare
Troubleshoot and triage hardware and software problems to the appropriate IT Services personnel and follows up, if third party assistance is needed
Serve as the primary EpicCare training support contact for Faculty Group Practice leadership and will coordinate all training questions and issues that arise during the project for each business unit within the application areas
Creates and fosters a working relationship with assigned Practices and ensures that practice issues are dealt with in an efficient manner
Identifies and recommends opportunities for retraining
Performs other duties as assigned
Partners with IT, IT Trainers and IT Analysts on the coordination of all aspects of the EpicCare implementation
Manage training with NYU IT
Oversee helpdesk support for Faculty Group and Voluntary Practices
Participate in implementation meetings and report and update Director/team as appropriate

168

Payroll Implementation Specialist Resume Examples & Samples

Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
Follow solutions and implementation guidelines as indicated by the client
Work under direct supervision to resolve issues and provide solutions
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
Excellent analytical skills and time management skills

169

Technical Implementation Specialist Resume Examples & Samples

Technical configuration (application and database servers)
B-One installation and optimization
B-One global configuration (system parameters, users, etc.)
Data analysis and data model understanding
Data load/extracts
User defined process development & settings (stored procedures)
Reporting design and development including BIRT, API and B-One web services
Workflow definition and automation with 3rd party scheduling tools (e.g., AutoSys)
Project documentation
Perform B-One product upgrades
B-One issues follow-up
Contribute to operational model definition
Contribute to best practices
At least 3 years of experience implementing software solutions, preferably in financial markets
A Bachelor/Master degree or equivalent in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline
Understanding of relational databases, systems design and data management
Experience with developing in SQL, stored procedures (SQL Server/Oracle), or experience with developing in other scripting languages (e.g., C++, Java)
Understanding of Financial Markets and Asset Management is an advantage; otherwise a strong interest and willingness to learn is required
Demonstrated ability to work with varying business and IT teams to achieve results/deliverables
Ability to work effectively in a self-directed manner
Willingness and ability to travel (not extensive)
Experience of working on UNIX and/or Windows server is an advantage
Experience of defining and developing automated end-to-end workflows
Knowledge of ETLs is a plus
Experience implementing software solutions for financial markets is a plus
Any education or work experience in Finance is a plus
Conversational French is a plus

170

Implementation Specialist Business Travel France Resume Examples & Samples

Fluent in French and English
3+ years of working experience, with background in Sales
Entrepreneurial spirit, able to manage multiple stakeholders
Very strong project management skills
Good communication skills both written and oral
High attention to details
Ability to listen and understand customer needs, often in complex settings
Master Degree, background in engineering or business preferred

171

Account Implementation Specialist Resume Examples & Samples

Manage and maintain good communication and solid working relationships with Client Relationship Managers and team members in order to facilitate the seamless installation of new employers or changes to existing accounts
Conduct usability tests on electronic enrollment cases to make sure that brokers and/or enrollers using the system will not become confused or encounter problems
Create and communicate instructional guides and helpful tips/troubleshooting techniques to users of the software
Manage new and existing group queues, run electronic files, spreadsheets and releasing paper applications to New Business Processing maintaining department service standards
Maintain confidentiality of information as appropriate
Communicate with a cross-section of stakeholders including brokers, management, enrollers, employers and clients, and other internal departments
Bachelor’s degree in Marketing or related field; or equivalent combination of education and work experience
One year insurance experience in enrollment or sales and marketing role
The ability to work independently under pressure and adapt to diverse situations
Strong working knowledge of Microsoft Office including Word, Excel, PowerPoint and ability to learn additional software applications as needed
Two years’ insurance experience in enrollment or sales and marketing role
Worksite Marketing and Products knowledge

172

Carrier Connections Implementation Specialist Resume Examples & Samples

Implement ADP's solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training
Follow solutions and implementation guidelines as indicated by the client
Work with client for the first few product runs until clients are successfully up and running
Work under direct supervision to resolve issues and provide solutions
Remain engaged with client throughout implementation, until client is successfully running ADP solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
High school diploma or equivalent in education and experience
Bachelor's degree or equivalent in education and experience
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Proficient using Microsoft Office

173

E-commerce Implementation Specialist Resume Examples & Samples

Knowledge, skills, and abilities required associate's degree/equivalent in business or computer science
Two (2) yearsof work related experience in computer tech support to know how to work with and talk to merchants about software, coding, etc
Strong problem-solving and troubleshooting skills
Experience working in ecommerce and/or international shipping a plus. Must have keen attention to detail. Must be self-directed,understand the requirements, and take the initiative to complete tasks or assignments with little or no direction. Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment
Experience with html5, css, dreamweaver or equivalent to make changes as needed
Experience with any of the following: ecommerce platforms/solutions, online retail, php,.net framework, java required. Excellent communication and interpersonal skills and the ability to work well with a team
Two (2) years of work related experience in computer tech support to know how to work with and talk to merchants about software, coding, etc
Experience working in ecommerce and/or international shipping a plus
Must have keen attention to detail
Must be self-directed,understand the requirements, and take the initiative to complete tasks or assignments with little or no direction. Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment

174

CIB Implementation Specialist Resume Examples & Samples

Receive treasury service maintenance and account closing requests via Deal Manager from NA Implementation and NA service for NA client’s US accounts
Process maintenance requests in modifying or deleting products/services/accounts for Treasury Services clients
Act as central point of contact and coordinate with partners within the firm (i.e., Service, Operations and Sales) to ensure completion of implementation and documentation requests within agreed upon timeframes
Ensures delivery of maintenance and account closing activity to be completed within established service level agreements
Process requests efficiently to maintain a current portfolio and ensure aged items are escalated appropriately
Ensure all assigned requests are processed on the same day
Work closely with Service, Operations and other Implementation Support team members
Respond to internal queries from Service/Operational partners
Prepare ad-hoc and other ongoing reports
Training: Ensure all required training are taken
College graduate
Keen to details

175

Project Manager / Implementation Specialist Resume Examples & Samples

Proven skills in dealing effectively with senior stakeholders is a must
Experience in travel and tourism an advantage but not required
Proactive person with excellent decision making capabilities

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