Senior Implementation Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the senior implementation job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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R Altenwerth

Reta

Altenwerth

49418 Jeromy Locks

Phoenix

+1 (555) 247 2327

49418 Jeromy Locks

Phoenix

Phone

p +1 (555) 247 2327

Experience Experience

Boston, MA

Senior Implementation Architect

Boston, MA

Doyle and Sons

Boston, MA

Senior Implementation Architect

Assists with developing and executing test procedures for software components
Develop or implement algorithms to meet or exceed system performance and functional standards
Modify existing software to correct errors, to adapt to new hardware, or to improve its performance
Assist with developing and executing test procedures for software components
Make recommendations for improving documentation and software development process standards
Provide recommendations for improving documentation and software development process standards
Develops or implements algorithms that meet or exceed system performance and functional standards

Chicago, IL

Senior Mgr Mobile Planning & Implementation

Chicago, IL

Stroman Inc

Chicago, IL

Senior Mgr Mobile Planning & Implementation

Monitors technical and engineering progress to ensure strategies, goals, and objectives are met. Aligns operational plans with business objectives. Communicates changes to all affected personnel
Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports them to management
Prepares and analyzes monthly financial performances and makes budget and new technology recommendations
Monitors capital and operating expenditures and makes recommendations as necessary
Recommends action plans or solutions to management
Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region and OSHA safety programs
Develops, trains, mentors and motivates staff members in accordance with best practices and procedures developed by management

present

Chicago, IL

Senior Implementation Engagement Manager

Chicago, IL

Rohan LLC

present

Chicago, IL

Senior Implementation Engagement Manager

present

Managing scope and working closely with the client and account teams to execute the change management process
Working closely with client project sponsors and external partners to ensure project plans are integrated and key dependencies are identified, as well as managing clients and partners to ensure those key dates are met
Managing interdependencies among work streams and interfacing with the discipline leads to resolve project-related issues and escalate issues and risks as necessary for resolution
Developing strong partnership with stakeholders, enabling collaborative scope and change management
Managing overall work breakdown and resource assignment; effectively anticipating, identifying, and driving resolution to throughput bottlenecks
Developing & presenting executive level status and risk reporting
Facilitating project post-mortems with all key partners and identify key areas for process improvements

Education Education

Bachelor’s Degree in Accounting

University of Massachusetts Amherst

Bachelor’s Degree in Accounting

Skills Skills

Strong attention to detail
Working knowledge of Continuous Improvement
Strong critical thinking skills
Strong project management skills
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective presentation skills
Effective coaching skills
Effective time management and organizational skills
Work independently as well as in a team environment

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15 Senior Implementation resume templates

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Senior Product Development & Implementation Manager Resume Examples & Samples

Responsible for the successful implementation of complex retail and institutional product initiatives companywide (new product launches, mergers, closures, repositioning, restructuring, product changes)
Sponsors product initiatives, determines the scope, the approach and sets the direction and implementation strategy for each initiative
Oversees and leads cross-functional project teams. Has indirect supervisory responsibility to project/implementation team members
Collaborates with Sales, the investment teams and teams within Global Product Strategy to drive the development and implementation of product initiatives
Regularly negotiates timelines, resources, scope and product requirements with senior leaders and subject matter experts across the organization to drive the successful implementation of product initiatives
Identifies implementation challenges in a timely manner. Escalates issues and solutions to stakeholders. Presents solutions and options to address implementation challenges
Builds relationships, garners support and resources, and collaborates with business partners such as Legal, Franklin Templeton Services, Marketing, , the Transfer Agent, Franklin Templeton Technologies (FTT) and other departments - to sponsor and drive (companywide) the implementation of product initiatives
Researches competitors’ product data including product pricing, share class and fund policy information. Reviews and compares the information against Franklin Templeton’s product information. Presents research to stakeholders and recommends changes/improvements to stakeholders and business partners
Collaborates with Legal to seek and stay abreast of regulatory changes affecting product development and implementation
Minimum of 5 years industry experience with solid understanding of the investment management and financial services industry
Minimum of 5 years’ experience with managing large scale projects with excellent project management skills
Previous experience working on Franklin Templeton product initiatives. preferred
Excellent organizational, planning and project management skills
Excellent relationship management skills, with the ability to interact with all staff levels
Excellent attention to detail
Ability to multi-task and work in a fast-paced, dynamic environment
Excellent facilitation, mediation, negotiation, and persuasion skills
Strong client service and customer focus
Strong understanding of FT’s products
Excellent follow through skills
Basic understanding of FT’s distribution channels
Basic understanding of FT’s operations and service departments

Change & Technology Implementation Senior Manager Resume Examples & Samples

Build relationships with leadership and client service professionals at all levels to establish trust and develop a productive working environment
Manage and deliver complex projects in a fast paced and changing environment that includes different stakeholders
Prioritize work in a dynamic environment where priorities and deadlines often shift
Own and engage deeply in all aspects of a project from strategy through implementation
Understand stakeholder goals, objectives and strategy; Translate the support of that strategy into an actionable project plan with clear benefits and ties to strategic priorities
Uncover information to help identify drivers behind requests (for example, deep information interview skills)
Interpret findings, identify action items and make strong recommendations within the context of challenging situations
Take initiative, be proactive and be willing to question established routines and practices; and,
Promote the exchange of information among project team members

Senior Associate, Implementation Services Resume Examples & Samples

Support delivery and development of advisory services to clients, primarily with services related to project, program or portfolio management
Assist with business development activities such as identification, proposal development, and other pursuit activities at clients while working with the appropriate KPMG resources from other service lines/industries
Lead and mentor advisory staff and adhere to professional practice requirements
Five years of experience with project, program or portfolio management, specifically with large-scale transformation programs, involving business process, organization, and technology components
Bachelor’s degree from an accredited college/university; PMP, Certified BA, and/ or ScrumMaster Certification a plus
Experience in business and solution development, project/program management, and project delivery
Strong understanding of the system development life cycle
Ability to interact effectively with various levels within the organization

Senior Associate Implementation Resume Examples & Samples

Understands general terms of GPO contracts and Member agreements
Determines and monitors what price analyses have been completed
Collects current purchase history data if pre-agreement cost studies were not completed or need to be refreshed
Separates the Member data into manageable files for cost analysis for the purpose of contract activation, customer specific pricing needs and marketshare needs
Obtains a complete membership roster, including DEA #s, from the Member and ensures the information is loaded correctly in to ICE
Obtains a list of all current GPO and/or local manufacturer and distributor rebates/incentives from the Member
Obtains a list of all Member local agreements
Provides the Sourcing and Supplier relations with clean, accurate files and clear direction for negotiation of the best Vizient pricing possible or development of a custom tier or contract for the Member
Prioritizes contracts based on Member input and or revenue potential
Creates and maintains the project Tracker. The Tracker will be used by all Vizient teams, as well as the Member, to track and document all conversion activities
Ensures that all previous GPO contracts are covered at time of transition, and until such time, ensures that Vizient/Member/ and/or the Consulting Teams are able to negotiate a more favorable agreement
Oversees execution of all contract activation needs for implementation
Ensures that the wholesalers’/distributors' goals are aligned with the Member’s & Vizient goals and that all teams are working in concert towards the same transition target date
Works with the Analytics team, ensuring all applicable Member implementations have been assigned
Updates bi-monthly Red Flag report for management review
BA/BS in business, healthcare operations, or related concentration, or equivalent experience
Minimum 3+ years experience in Group Purchasing, MedSurg, Distribution, Hospital Materials Management, or a combination
Results oriented with a strength in project management
Strong communication skills for all levels of member interaction

Senior Claims Implementation Resume Examples & Samples

Lead system and/or configuration design activities including direct management of project team members
Participate in design sessions
Participate in test development and execution activities
Provide configuration thought leadership to organization
Ensure that all configuration documentation is prepared, reviewed, and approved
Create effective written and oral communication materials that summarize findings and support fact based recommendations
Maintain work papers, project deliverables and other artifacts that can be recreated and leveraged as intellectual capital
Perform project management duties including the creation of status reports, work plans and presentations to client leadership
Define, develop and document business requirements to ensure clients’ needs are captured and delivered
Direct quality assurance and user acceptance testing by writing test plans and managing the execution of testing
Develop financial models and tools, including cost-benefit analysis, resource utilization models and performance reports
Assess and recommend vendor products to client leadership
At least 3+ years working around claims implementation and analysis and/or claims configuration experience in anyone of these areas: Provider/Provider Contracting, Clinical Benefits, Enrollment and Billing
3 years Healthcare experience
2+ years working in a Professional Consulting organization
2 years experience with the Systems Development Life-Cycle (SDLC
Ability to travel up to 80%, but location is flexible. Travel to the client site is necessary and would vary by project and location. (Typical travel schedule is to leave on Monday and come back late Thursday)
Bachelor's Degree in a business or computer-related field

Senior PBM Implementation Manager Resume Examples & Samples

Manage the entire client on-boarding project for implementation, main contact for the client
Conduct the client benefit discussions with all parties and ensure client sign-off for their benefit intent forms
Coordinate efforts with internal departments for the creation of formulary, specialty products and pharmacy networks
Coordinate formulary / specialty disruption analysis to impacted membership
Work with Operations, IT and Functional leaders to proactively identify implementation issues and drive their resolution
Develop and present presentations for new business customer finalist presentations with Sales
Facilitate meetings at various levels of the organization, including management weekly reviews
Monitor, track and report implementation status and performance, internally and the client
Identify implementation risks, implement a mitigation / action plan and drive improved outcomes, communicate to senior leadership
Manages the implementation of pharmacy benefit plans for all direct business market types
Ensure accuracy of plan updates and missed deliverables from all teams
Manage pre-implementation audits with the audit department and the client
20-25% travel
7+ years of experience in the pharmacy benefit management industry or 5+ of medical benefit implementation experience
5+ years of experience in a client facing role
Excellent communication skills, oral and written
Experience with implementation and/or managing pharmacy or medical benefits for large case clients from national markets
Proficient with MS Office Suites (Word, Excel, PowerPoint, and Outlook)

Senior Analyst, Product Implementation Resume Examples & Samples

Demonstrates a working understanding of products, related technologies and the implementation process
Independently executes assigned deliverables from the implementation plan
Performs general training of products and technologies
Integrates basic products/services with customer systems and processes
BS or BA in Bus Admin, Communications or Computer Science or at least 8 years of related work experience
Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner
Ability to effectively manage multiple tasks at a time, prioritize as necessary so that all clients receive the highest level of customer service
Must have clear, concise written and verbal communication skills

Senior Payroll Systems Implementation Manager Resume Examples & Samples

To provide Subject Matter Expertise, plan and coordinate work to
Assist in selection of an appropriate pan-European payroll outsource partner with capability to deliver Sky’s current and future payroll requirements
Project manage the European Programme guiding the Payroll team in the planning and implementation of new European payroll solutions including defining and managing the testing of new interfaces from HR, multiple Time and Attendance systems and other sources including third parties. Agree and implement Payroll TOM agreeing functional responsibilities across countries
Planning and testing interfaces to the new payroll system as it is developed and deployed in 2017/2018
Planning and testing interfaces, testing and cutover of HR interfaces from legacy systems to Oracle into the existing payroll applications
Payroll Experience – Knowledge of payroll and payroll systems in the UK, Germany and Italy
HR Experience – A good understanding of HR Systems and processes as they relate to payroll with particular reference to interfaces and testing
Financial Control Experience – The ability to identify risk, implement and design end-to-end process controls to ensure employees are paid accurately and on time
Time and Attendance systems - Knowledge of time and attendance systems and their interaction and interface with Payroll Systems
Leadership – strong leadership skills and previous people management experience
Consulting and Collaboration skills - can work collaboratively with a range of both internal and external stakeholders at all levels, demonstrates skill in being able to explore needs and identify solutions and is also skilled at managing expectations, coaching others to be self-sufficient and identifying opportunities to upskill colleagues in change/project management techniques
Communication and Influencing – needs to demonstrate skill in communicating clearly in verbal and written form, particularly to non-technical and non-project management audiences. Must be skilled in preparing presentations and communications

CIB Treasury Services Senior Implementation Manager for & Singapore Executive Director Resume Examples & Samples

Participate in RFP to position and differentiate JP Morgan’s implementation strengths and value-delivery
Lead post-mandate discussions to organize clients and internal partners for a successful implementation kick-off and implementation
Provide leadership and expertise to the client around completion and negotiation of product agreements and usage of bank products and services
Onboard clients efficiently & effectively in line with defined Implementation processes with focus around cycle-time to expedite time to revenue and achieving utmost client satisfaction
Ensure compliance with audit and controls policies and procedures with active focus on risk management
Deliver team performance that is in line with defined metrics and goals with a high emphasis on achieving a high level of client satisfaction
Work with stakeholders to design and implement the visibility and execution of revenue ramp
Ensure a sustainable model where roles/responsibility and processes are institutionalized in the organization
Above 15 years of working experience in Banking/Cash management or relevant industry like Corporate Finance and Treasury
Held positions in client facing roles and project management preferred
Experienced in people or team management
Worked in a matrix, cross-functional organization would be an advantage

National Accounts Senior Implementation Consultant Resume Examples & Samples

Implement assigned accounts working and collaborating with technology, sales, administration and marketing to provide the best working conditions for a successful enrollment
Maintain Timeline / Project Plans for Assigned Accounts Maintain up to date project plan / timeline for all cases
Proactively notify management if tasks are not on schedule or falling behind. Maintain a timely response time and communications for assigned accounts
Maintain a timely response time for acknowledgement of issues. Consistently track open items and issues upon receipt. Frequently keep client updated on the status. Resolve within negotiated acceptable timeframe with client
Meetings and ongoing communication with clients, brokers, enrollment firm partners during last four weeks of implementation. Hold weekly meetings with clients, brokers, enrollment firm partners during last four weeks of implementation. Timelines and meeting minutes should be distributed prior to each meeting. Communicate frequently and often to everyone involved with the account
Audits Work with premium administration and I/T to audit business post enrollment to ensure policies are being issued and paid as expected
Proactively meet with VPNAs to discuss re-enrollments strategize re-enrollment. Measured by Successful re-enrollments. Look at underwriting requirements for upcoming enrollment and additional product implementation opportunities
Training for team members, Support training needs for team members and ongoing learning / development
Participate in sales conference calls and meetings upon request to enhance understanding of responses provided and provide additional detail
Liaison with various colleagues and subject matter experts to ensure product and administration information is understood and available
Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively
Must be able to work on multiple projects and complete high quality work against strict and conflicting deadlines
Effectively build interpersonal relationship skills in order to establish working relationships with direct reports, peers and colleagues
Ability to embrace and respect the team culture approach
Ability to work with little to no supervision
Must be proficient in the following applications: Microsoft Office (Word, Excel, PowerPoint), Adobe Pro and various administration systems

Senior Manager, Engagement & Implementation Resume Examples & Samples

Track progress against all internal and external tasks
Establish and maintain professional working relationships with client partners
Manage project plans, schedules and procedures for multiple simultaneous implementations
Sign-off on management level, client facing and executive level reports
Lead internal and client status meetings
Partner across functions to accomplish group and organizational objectives and to ensure successful implementations
Identify opportunities for business process reengineering to improve performance, create and implement improvement plans, and ensure successful implementation of such process improvement initiatives; and
Present results of process analysis and other projects to senior management, when requested, in a concise and professional manner
BA/BS degree or equivalent experience required in a management or healthcare-related field
At least 5 years of experience, preferably in a production or implementation environment
Experience leading a team or implementation projects
An acute understanding of both business and technical aspects of project management
Ability to understand the Company’s products and process, regulatory and competitive environments
Strong knowledge of Excel, Word, Project, PowerPoint and Visio. SharePoint experience is desirable
Strong business and process analytical skills (i.e. process flows, procedures, spreadsheets, modeling, etc.)
Proven problem solving abilities
Detail-oriented with a high sense of accountability, autonomy and excellent follow-up skills
Excellent and pro-active verbal and written communication, with proven ability to communicate and present at the management level and to internal teams
Ability to use effective listening and negotiation skills
Proven ability to quickly grasp new concepts, plan work and execute projects in a fast paced environment
Ability to work consultatively to identify and implement process and technology improvements in conjunction with peers
Must be available for 25% travel
Proven ability to implement new solutions end to end, including Strategy, Planning, Execution/Implementation and transition

Senior Analyst for MAS Implementation Data Conversion October Resume Examples & Samples

Work in a virtual team and act as a liaison between Implementation, new clients, U.S. ADP and India ADP to ensure the successful data conversion of client data to ADP
Ensure a coordinated approach to the data conversion process between regional Implementation Specialists, Sales and Management across multiple workforce solutions
Coordinate the electronic delivery of the data to ADP India and facilitate its return, accuracy and delivery to Implementation Specialists
Acts as a liaison to ensure the successful conversion of client data to ADP
Provide DSC project guidance for all US ADP teams and/or client during the data conversion process
Aptitude to review converted data from ADP DSC team in India against mapping request to ensure accuracy and deliver data to US regional Implementation Specialists
Work with all applicable ADP project teams to ensure the accuracy and overall effectiveness of the data conversion
Monitor assigned project tasks to ensure adherence to agreed schedules. Maintain a project queue to track assigned clients and demonstrate the ability to balance priorities and manage multiple projects simultaneously
Continually evaluate conversion tools to ensure accuracy with any recent legacy system changes in fields

Senior Analyst, CCI Implementation Resume Examples & Samples

Partner with the Data Harmonization and CCI Project Management teams to develop and/validate business processes, defining business requirements, and engage in solution design sessions
Validate existing business requirements and add/update business requirements in line with current and future business needs
Create program deliverables documentation including test scripts, business process documents, SOPs, etc
Analyze current customer, product and contracting data from multiple sources, analyze the business impact, and recommend approaches to harmonize these data elements
Make data recommendations where data mismatches are identified
Lead Quality Assurance activities for optimal product quality – Functional testing, User Acceptance testing, Regression testing, etc
Manage day to day CCI data loading activities – train and manage temp resources as needed
Partner with multiple functional groups to coordinate Data Harmonization/CCI deliverables
Learn new contracting system’s functionality and develop
Provide input to training material and train future users of the ICS system
Champions of systems implementation and change management
A Bachelor’s Degree is required (preferably in a Business area). Master’s degree, MBA or advanced certification is preferred
A minimum of four years total business experience is required
A minimum of two years in MD contracting and/or experience in the healthcare industry is preferred
Ability to gather business requirements, and in some cases develop process/system designs based on the analysis is required
Ability to analyze large amounts of data from multiple different systems, identify disparities and draw conclusions is preferred
Ability to partner with multiple different resources across departments to align data recommendations is required
Ability to prioritize work / deliverables to project timelines is required
Experience with Excel/Access and other PC data analysis tools is preferred
Must possess the ability to facilitate / Senior the accomplishment of objectives required
The ability to constructively challenge the current state of affairs by surfacing ideas for new approaches and improvement is required
Must possess the ability to articulate business situations clearly and accurately, address and resolve issues by communicating difficult information tactfully and diplomatically
Assume personal ownership and accountability for business results and solutions.Contract Administration

Senior Consultant, Product Implementation Resume Examples & Samples

3-5 years pharmacy experience. I.V. room preferred
3 years in healthcare environment with technical (systems) involvement and computerized system applications
Dispensing software technology experience a plus. Must have a working knowledge of a variety of software applications, including BD Medication Systems products and exposure to solution design processes

Senior Mutual Fund Implementation Administrator Resume Examples & Samples

Completes set-up and maintenance of plans, funds, fund of funds and wrapped bands in Investments and at various fund houses within a predetermined timeframe. Communicates setup and maintenance of accounts and funds to appropriate internal and external parties
Performs quality control checks on all set up within the Investment Systems and external fund houses. Timely and accurate setup is critical for trade execution and settlement, valuation, broker dealer revenue payments, and various reconciliations
Assists other internal and external parties with research and resolution to questions, and operational and system issues relating to set up
Maintains an up to date Security Master. Communicates all fund additions and fund endings to various parties. Coordinates Fund Name Changes, CUSIP changes, mergers, splits etc with various internal and external parties

Senior Clinical Implementation Resume Examples & Samples

Manage medium to large project teams
Define, develop and document business requirements to ensure clients' needs are captured and delivered
Assist with ambulatory EMR, or other provider-based, system selections on behalf of Optum clients
Facilitate system and workflow design sessions
Assist with and/or lead training development and execution activities
Assist with and/or lead test development and execution activities
Participate in system deployment and user support activities
Ensure that all project documentation is prepared, reviewed, and approved, as required
Maintain work papers, project deliverables and other artifacts that can be recreated and leveraged as intellectual capital
* Travel is typically out on Monday and back late Thursday night, with work out of home office on non-travel days. Flexible with location of residence
5+ years’ operational healthcare experience that includes at least 1 of the following: patient care, quality improvement programs, or ambulatory practice management, population health/disease management, case management
5+ years’ experience with healthcare clinical IT in the areas of clinical/business analysis, system implementation, and data analysis
3+ years’ experience leading medium to large-scale consulting engagements or internal healthcare projects/programs
Ability to build consensus and foster change in a client business setting
5+ years’ experience supporting integrated workflow/system design
5+ years’ hands-on system configuration of an EMR system (Acute or Ambulatory)
2+ years’ experience with SQL or other similar technologies
6+ years working in a Professional Consulting organization
Strong communication (written and oral) and interpersonal skills
Ability to travel up to 80%, but location is flexible. Travel to the client site is necessary and would vary by project and location. (Typical travel schedule is to leave on Monday and come back late Thursday)
Bachelor's Degree in a health care, business or computer-related field
Nurse, PT, OT, Pharmacist, Behavioral Health or Social Work certification
Work within an ambulatory care setting in the Front/Back Office or as a Nurse
Experience with eCW, Allscripts, Cerner or Epic

Senior Oracle POS Implementation Consultant Resume Examples & Samples

Responsible for implementation in a technical role of hotel F&B/Casino POS system at customer site or remotely
Ensure familiarity with new releases as they become available
Work with the support teams to ensure service level requirements are exceeded
Work with the customers to ensure that contractual service expectations are exceeded
Previous experience with alternative automated restaurant management systems
Previous experience working with an automated support or implementation management and tracking tool for support or implementation
Previous experience in implementing or supporting hospitality software products
Familiarity with Operating Systems (Windows 2008, XP, AIX, Oracle, and VMWare)
Working knowledge of Networks, PCs and troubleshooting installation issues
Knowledge of Oracle or SQL database
Superior communication skills, written and verbal
Strong interpersonal skills with the ability to earn respect from both internal and external customer project teams
Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
Ability to work in a logical methodical manner

Senior Manager Omnichannel Implementation Resume Examples & Samples

Lead large-scale projects within the omnichannel solutions team, in close collaboration with the business functions, IT and the markets. Responsible to drive omnichannel implementation, with a focus on implementing initiatives within key markets with a 2-3 year outlook
Based on the strategy, lead the business accountable areas for the assigned programs, working closely with IT and functional areas to support development and delivery of the program
Lead change management activities for omnichannel projects within the organisation in close collaboration with business SMEs and change management team
Ensure all project objectives are delivered including scope, timelines and budgets for assigned projects and responsibilities
Expert in DTC & omnichannel processes & systems
Project management skills, and a systematic and structured approach
University degree in the areas of Economics, Finance, Sales or IT
5-7 years of progressive work in delivering mid to large-scale projects with a strong IT component, ideally in the DTC space
PMI Agile Certified Practitioner certification an advantage

Senior Manager Customer Engagement & Implementation Resume Examples & Samples

Coordinates with Finance to ensure customer budgets are current and accurate and profitability levels are attainable
Coordinate with Project Management team members to ensure project meetings are effectively planned and organized to include cross-functional project teams as required to meet program deliverable
Represent project at meetings and manage relationships with project stakeholders, including internal and external customers and vendors
Inform stakeholders of progress and issues and manage expectations on all aspects of the project
Evaluate and analyze actual performance against plan and review with team and management. Manage agreed upon adjustments consistent with project objectives
Manage conflict resolution to ensure successful outcomes
Negotiate timeline and resource requirements within each functional area maintaining the overall project objective and timeline
Provide daily operational direction on Customer Engagement programs / projects
Ensure team is highly motivated to deliver outstanding support and quality deliverables to our customers and their program stakeholders
Provide model of ICARE values in all interactions and practices
5+ years of sales implementation, operations and/or team management experience
Ability to provide strong leadership and influence to matrixed, cross-functional teams in managing multiple projects with conflicting priorities and market imposed deadlines
Strong negotiation, persuasion and problem solving skills. Arbitrate and resolve conflict and ambiguity
Ability to communicate appropriately at all levels in the organization
Pharmaceutical regulatory, risk management, compliance, or medical affairs experience, strongly preferred

VP Senior Operational Risk Process Implementation Resume Examples & Samples

Partner with the business units responsible for the Operational Permanent Control framework to ensure sound controls are implemented as part of new projects and business as usual enhancements. Review, analyze, and makes recommendations to the design and implementation of the operational risk management framework/measurement methodologies, in coordination with BNP Paribas’ Group Risk Management – Operational Risk, as adapted to the U.S. CIB environment
Provide leadership in the planning, development and implementation of operational risk frameworks/measurement methodologies, policies, standards and procedures specific to the needs of the business which are aligned with the Bank's Operational Risk Program
Analyze and document various processes and products, existing or new, by working with the business units / OPCs to identify key processes as described by the Operational Risk framework (process documentation, risk assessment, controls documentation and testing implementation)
Work with management and staff in areas of the organization affected by alterations in business practices to ensure understanding and implementation of new operational risk policies and procedures
Collaborate with business units responsible for Operational Permanent Control framework to study and investigate operational risk issues / incidents and identify and implement solutions
Support the design and implementation of operational risk governance model for the business. Perform necessary monitoring and oversight functions to ensure effective management and compliance with company-wide program requirements. Monitor to ensure key program requirements are being met through analysis of metrics and data. Escalates issues to appropriate levels within the organization
Identify enhancements for program tools and support and improved reporting. Develops new tools, define requirement, identify data sources, analyze data, and prepare reports as needed to effectively provide workable solutions or respond to requests for information from Senior/Executive Management, Regulators, and/or BNPP
Provide input to Risk and Controls Self-Assessments (RCSAs). Support quality assurance sampling and secondary reviews as required
Bachelor’s Degree in Business Administration) or the equivalent combination of education and experience required. MBA a plus
7 to 10 years of operational risk management and/or auditing/control testing experience in a financial or banking institution. Excellent writing skills required for policy level documentation drafting
Governance Reporting and Compliance (GRC) systems
Banking and Capital Markets products knowledge
Banking, Securities and Commodities laws, regulations, and governance
Historical Loss Incidents Collection
Potential Loss Incidents Analysis
External Historical Loss Incidents
Management and Regulatory Reporting
Risk Control Self-Assessment (RCSA)

Senior Implementation Manager Hospitality Solutions Resume Examples & Samples

Responsible for ensuring completion of defined tasks required to on-board a hotel or chain of hotels to the company's products and/or services
Effectively manage concurrent implementations each at various stages of the on-boarding process, and appropriately prioritize responsibilities
Develops and maintains collaborative relationships in a customer-facing capacity
Serves as the customer's main point of contact from contract signature until successful implementation
Contributes to the development of implementation processes and workflow automation to continuously improve company best practices
Collaborate with others and act in an objective manner in order to effectively solve implementation challenges and stay on track towards accomplishing organizational goals
4+ years of professional experience
2+ years of IT / application management experience
1+ year(s) of Project Management experience
Ability to travel up to 10% and work flexible hours
Good knowledge of Saleforce.com
Attention to detail, accuracy, and impeccable follow-through
Interpersonal skills to effectively communicate at all levels of the Sabre organization and with external stakeholders
Strong interpersonal skills and ability to manage conflict and broker resolution

Senior Manager Merchandise Implementation Resume Examples & Samples

Secondary school diploma
College diploma in Retailing, Marketing or Business Administration
A minimum of 3.5 years of previous work experience
Demonstrated business acumen and highly developed analytical skills
Demonstrated organizational skills; develops, implements, evaluates & adjusts plans to hit goals
Proactive and persistent at dealing with issues; providing outstanding customer service
Ability to indentify key issues in complex situations; excellent creativity and reasoning

Senior Mgr Mobile Planning & Implementation Resume Examples & Samples

Monitors technical and engineering progress to ensure strategies, goals, and objectives are met. Aligns operational plans with business objectives. Communicates changes to all affected personnel
Ensures effective implementation of the department budget. Prepares financial statements and monthly forecasts and reports them to management
Prepares and analyzes monthly financial performances and makes budget and new technology recommendations
Monitors capital and operating expenditures and makes recommendations as necessary
Manages and forecasts resource needs to meet departmental objectives
Recommends action plans or solutions to management
Ensures that all regional technical performance complies with industry and Company technical requirements
Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region and OSHA safety programs
Develops, trains, mentors and motivates staff members in accordance with best practices and procedures developed by management
Makes business-impacting decisions on the ground floor of department operations
Work with core team and senior staff members to identify and schedule all the technical work required to fulfill program scope, including identification and management of critical path tasks
Reviews program plans regularly with senior staff for conformance to program strategy and clearly communicates program status, including program risks and their mitigation strategies
Drives the development and implementation of key goals, objectives and success criteria for the program. Insures clear communication and alignment with stakeholders and delivery teams
Builds, manages and reviews current and future program plans, driving alignment and risk assessment to ensure delivery of technical solution
Addresses problems through risk managements and contingency planning and presents solutions and/or options to senior management
Reviews success/failure of completed projects. Recommends alternatives or adjustments to correct problems or solidify successes in the perspective of current and proposed operating strategies
Instructs team on project-specific assignments
Accountable for the end-to-end delivery of technical projects
Proven experience leading a technical program or project management organization
Experience in the telecommunications field and deploying Voice Networks and Back Office Systems
Proven technical experience with product life cycle including engineering, deployment and project management

Senior Implementation Technologist Resume Examples & Samples

Implementation & validation of Ingredients, Products, Processes, Packaging through HO1 and HO2
Implementation and maintenance of all specifications (SOP’s) at site level (raws, recipes, process and packaging)
R&D Level 2 Troubleshooting to resolve quality issues (e.g., supply level 1)
Implementation training for Supply & R&D Associates
Continuous Product and Process Improvement in collaboration with Supply
Delivers Consistent Results
Creates Collaborative Relationships
Risk and Opportunity Management
Design for Quality & Efficiency
Capturing & Leveraging Knowledge
Problem solving (e.g. root cause analyses, six sigma, lean tools)
Technical knowledge of raw materials, packaging and process at the site
Design of experiments
Ability to train others
Proficient in job relevant computer programs i.e. Word, Excel, PowerPoint, MiniTab
Proficient in local site language and English
BS Degree in Engineering and up to 1 year of experience in Food Manufacturing environment working in Quality, Food Safety, Engineering or Product/Process Development
Working knowledge of food processing and packaging technology is highly preferred
Green Belt Certification preferred

Senior Pricing Implementation Consultant Resume Examples & Samples

5+ years of sales finance, pricing management or revenue acceleration experience
Experience leading change transformations and/or operations projects for the sales and/or marketing functions
Passion for coaching and mentoring; strong people skills and ability to engage all levels of the organization (especially frontline)
Comfort with extensive travel (4-5 days/week)

Senior Associate, Data Mgnt / Implementation Resume Examples & Samples

Organize and lead new participant implementations and upgrade activities, serving as the main point of contact throughout these projects
Interface with third-party vendors and customers on webinars and conference calls, data mapping and file formatting, data submission requirements, and validation processes
Ensure initial submissions pass data quality checks and supply feedback to new customers to fortify their understanding of data submission results
Communicate with customers to address questions related to the online reports and resolve any perceived data inconsistencies
Provide advanced support of various components of the automated system, including documentation, development of requirements, advanced troubleshooting, UAT, and communication of changes to the Data Intake team
Guide members of the Data Intake team when necessary, serving as an expert in data content fundamentals and report logic
Perform updates to the member data when necessary, including cleanup and maintenance activities
5+ years’ experience working with databases and large datasets
Bachelor’s degree or 5+ years of experience or training
Strong quantitative, qualitative, and analytic skills, including proficiency with spreadsheet and relational data base software applications (SQL, MS Access)

Senior Solutions Implementation Resume Examples & Samples

Final responsibility for assuring that customized and configured Radiology Solutions are successfully implemented and handed over at each customer
Competence leadership for Radiology Solutions Implementation and Integration, including improving project methods, tools and processes used globally for Solutions implementation
Work closely with business units across Philips Healthcare and local market project managers, procurement and install teams to establish and improve the implementation approach in each market
Coordinate Implementation needs globally and coordinate capacity with the Solutions delivery groups in all key markets
Own the relationship with local market Solutions delivery organizations to assure successful Radiology Solutions delivery
Coordinate New Product Introduction activities with local markets
Status and quality reporting for all projects to business and Key Market stakeholders
Contribute to improvements in RS operations
10+ years of professional experience in medical device design or implementation, with a focus on the translation of customer needs to product performance
Experience in implementation & maintenance of complex IT solutions in an environment with multiple stakeholders
IT background with knowledge of HW, SW, system architecture, networking
Experience in estimating and managing project level technical work
A BS in engineering, biomedical engineering or similar field is required. An advanced degree is preferred
Experience working across organizational boundaries
Experience interfacing directly with customers, working at customer locations and managing customer expectations and complaints
Strong preference for a background in software and analytics
Strong preference for experience Lean/6sigma tools and measurement systems

Great Plains Implementation Senior Consultant Resume Examples & Samples

Review business and financial processes and make best practice recommendations
Developing financial and operational reports
Conducting end-user training (remote or in-person)
Developing strong relationships with clients and ensure needs are being met
Assist with software demonstration and other technical pre-sales activities
Mentor other consultants and assist them with client management
Assist in fostering new business relationships and support business development initiatives
Work with clients to understand business and technology requirements
3-5 years experience with Dynamics GP system implementations
Demonstrated experiences with 5-8 Dynamics GP implementations
Dynamics GP Project accounting experience
Experience applying the skills and knowledge in a healthcare setting
Demonstrated experience managing multiple tasks and budgets
Experience with payroll best practices preferred

Senior PS Implementation Consultant Resume Examples & Samples

Responsible for deploying Genesys applications in customer environments focusing on implementing solutions using Genesys Digital Channels suite of products such as email, chat, social media, mobile engagement, etc
Manage Genesys and client to project timelines, ensuring dependencies are being met, and project will launch on schedule
Maintain accurate records for customer installations including Architecture,
Configuration, deployment templates, etc. and archive upon completion
Follow project change management protocol and customer security guidelines
Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary
Participate in the creation of Knowledge Base articles, solutions and other related collateral
Provide timely progress reports on the project deliverables to the appropriate Project Managers and senior members of technical staff

Senior Claims Implementation Resume Examples & Samples

Define, develop and document business requirements to ensure clients' needs are captured and delivered
3+ years of Healthcare experience
2+ years of experience with the Systems Development Life-Cycle (SDLC

Senior Implementation Project Specialist Hospitality Solutions Resume Examples & Samples

Responsible for ensuring completion of defined tasks required to on-board a hotel or chain of hotels to the company's products and/or services
Effectively manage concurrent implementations each at various stages of the on-boarding process, and appropriately prioritize responsibilities
Serves as the customer's main point of contact from contract signature until successful implementation
Identifies risks, opportunities and corrective actions associated with projects
Collaborate with others and act in an objective manner in order to effectively solve implementation challenges and stay on track towards accomplishing organizational goals
4+ years of professional experience within hotel industry
2+ years of IT / application management experience
1+ year(s) of Project Management experience
Demonstrated business analysis skills, including ability to document internal and external processes and work flows
Ability to travel up to 10% and work flexible hours
Demonstrated experience managing multiple projects
Good knowledge of hotel property management systems, and central reservation systems, Salesforce.com and project management tools
Experienced in use of Microsoft Office products
Good knowledge of project management tools principles, practices, and procedures
Good knowledge of Saleforce.com
Attention to detail, accuracy, and impeccable follow-through
Interpersonal skills to effectively communicate at all levels of the Sabre organization and with external stakeholders
Demonstrates an ability to think strategically as well as to deconstruct a strategy in to tactical, repeatable units of work
Strong interpersonal skills and ability to manage conflict and broker resolution

Senior Information Systems Implementation Manager Resume Examples & Samples

Advises on the suitability of planned or installed IT platforms, critical software reqruiements, commercial solutions
Conducts engineering and technical analysis of alternative solutions, to include market research
Engages with industry and government reps for benchmarking
Provides technical support to working groups
Represents the office at various meetings
Interfaces with community groups to stay abreast of critical procurements
Conducts research and analysis of alternatives
Drafts policy and contract documents
Reviews budget documents
Develops proposals for services of common concern
Provide technical engineering support to surveys and market research
Bachelor's degree or higher in any field
Fifteen or more years of demonstrated experience translating complex technical information into material that is understandable by senior executives
Fifteen or more years of demonstrated experience advising on a strategy for software investments and acquisitions to meet organizational and mission performance objectives that support multiple IC Elements
Fifteen or more years of demonstrated experience evaluating functional requirements and available COTS, GOTS, and open source technologies to determine their capability to meet organizational business and mission needs
Fifteen or more years of demonstrated experience supporting governance and oversight of an IT enterprise that supports multiple IC elements. For purposes of this section, "enterprise" refers to hardware and software designed for organizations of more than 100 people spanning multiple sites and operating tempos
Fifteen or more years of demonstrated experience managing the design, development, and deployment of enterprise systems that leverage existing commercial technologies to meet organizational and mission needs. For purposes of this section, "enterprise" refers to hardware and software designed to meet organizations of more than 100 people spanning multiple sites and operating tempos
Demonstrated experience interpreting and applying Federal, IC and DoD Acquisition policies, guidance and laws
Demonstrated experience coding in SharePoint

Senior Implementation Manager for Portfolio Administration Resume Examples & Samples

Operational implementation of institutional clients and Luxembourg domiciled funds as in participating in the negotiation, analysis and in the actual implementation phases
Review and assess Operational ‘documents’ from Clients and Luxembourg funds
Coordinate and complete Due Diligence questionnaires and the like received from Clients and funds
Author and responsible as to sending and assessing completed Operational Due Diligence Questionnaires from external managers
Author and responsible as to Operating memorandum towards external managers or advisors
Coordinate and overall responsible as to operational transitions for clients and Luxembourg funds
Responsible as to sending and assessing completed initial Operational Due Diligence Questionnaires from potential external managers or advisors
Responsible as to Operating memorandum towards external managers or advisors

Senior Amysis Implementation Consultant Resume Examples & Samples

Articulate product capabilities and guide the customer in best practices for use of the product solution
Identify product customizations, enhancements, process changes, and/or workarounds to meet customer requirements and work with other functional groups (e.g. development teams, applications analysis, technical support, etc.) as appropriate to address
Provide oversight to assigned project resources, delegate work assignments, monitor progress, develop and administer project schedules, define project deliverables, produce status reports, etc
Manage customer expectations, cultivate the customer relationship, ensure the timely completion of project milestones, and ensure project outcomes successfully meet customer expectations during the implementation process

Senior Market Prominence Implementation Consultant Resume Examples & Samples

Perform and lead activities related to requirements analysis, business process analysis, product configuration and customization, scope analysis, workflow consulting, data mapping, detailed project documentation, customer communication, issue resolution, testing, customer training education, solution deployment and implementation, and transitory post-implementation support
Identify, research, and resolve and/or engage others in the research and resolution of moderately complex to complex customer and/or product implementation problems
At least 5 years of applicable industry, product, and conversion/implementation experience including demonstrated aptitude and ability to lead small to medium sized projects. Project leadership experience preferred
Bachelor’s degree preferred

Senior Implementation Services Analyst Resume Examples & Samples

Set up issues logs for the upcoming project, reserve program and file names, following Mercer standards to be used in the project
Effectively communicate with team members, internal customers and external customers relating project status, delivery dates and project risks in a professional manner
With assistance, identify and resolve issues and problems that will affect accuracy of the technical specification
Ensure technical specifications include testing, documentation and instructions with assistance form Mentor and Project Manager
B.S. (Information Systems, Computer Science, Mathematics, etc..) or equivalent work experience required
Proven technical skills
Excellent client-focus or customer service skills
Strong knowledge of Excel and Access and database management

Senior Mgr, Implementation & Integration Resume Examples & Samples

EMBRACE the WuWay and all that it entails
Be willing to work hard, challenge yourself and others to excel, and celebrate successes
Ability to work on several, simultaneous initiatives and have the ability to “self-govern”, stay independently motivated and prioritize your own work
Positively adapt to change while helping to simultaneously drive change
Strong desire to “move the needle”
Ability to apply the appropriate amount of pressure and control “levers” that will help drive for success
Be co-located with the tech sprint team (Denver based)

Senior Implementation Services Analyst Resume Examples & Samples

Interface with development team and peers to gather the information required, answer questions, and find the most efficient design
Provide guidance to Implementation Analysts by entering repetitive and straightforward tasks for them to complete in appropriate work queues and provide appropriate due dates to manage their work accordingly
Benefits Outsourcing experience, preferably including Defined Benefits/Pension experience

Senior Manager, ICO Implementation Southeast Resume Examples & Samples

Provide coaching and mentorship with the purpose of developing managers and providing them with development opportunities for future growth and promotion while developing bench strength and depth
Engage in the field through regular ride-a-longs observe and provide in-the-moment feedback and coaching to team members; Identify knowledge gaps related to specific solutions and coach per individual needs
Partner with Sales on evaluating various markets to identify relevant targets for Sales to pursue
Foster a learning and adaptive culture across the team to be able to address the evolving customer needs
Assist team members with managing high profile dealers or dealers who are failing to meet performance standards such as poor customer satisfaction ratings; Partners with appropriate stakeholders in Sales to take action on performance metrics to resolve issues with product and/or client performance
Distills team and market feedback to internal stakeholders
8+ years in business operations, sales, or equivalent experience required
5+ years of people management, coaching, or training in a customer service, operations, or sales environment. Experience managing a field sales or operations team preferred
Experience managing an operational budget and driving client results
Demonstrated track record of working across a variety of internal and external constituents (e.g., Product, Sales, clients)
Results-driven with an ability to think creatively and analytically to identify and resolve client or product issues
Experience managing a field team - Ability to lead and develop direct reports that are remote
Demonstrated proficiency in communication (written, verbal, phone, presentation, and interpersonal)
Ability to travel up to 75% (day and overnight) as needed
Working knowledge and proven experience with the Internet, Microsoft Office Suite (including PowerPoint), and MapPoint
Consulting, Sales or Client Support Management
Previous experience using a Customer Relationship Management system

French Speaking Senior Implementation Consultant Resume Examples & Samples

Fluency in both French and English
Bachelor's degree or higher in Computer Science or related technical field
7-15+ years of technical program/project management experience
Experience managing and successfully delivering large scale, custom software solutions to clients
Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints
Experience working with, communicating, and establishing credibility with internal and external (clients/partners) stakeholders, including both technical and non-technical senior leadership
Experience defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs
Demonstrated experience establishing relentlessly high standards (is never satisfied with the status quo)
Ability to dive deep and is never out of touch with the details of the business

Middle Office Implementation Senior Specialist Resume Examples & Samples

Facilitating Trade Processing teams with change implementation through on boarding efficient technical solutions and testing support
On boarding new clients into Trade Processing functions
Providing business support for Trade Processing functions
Invoke business change requests, system developments projects across Trade Processing Ops Poland
Preparation & analysis of proposed small system changes, gathering consensus between business requirements and technology deliverables to assure smooth projects implementation
Preparation of testing scenarios and test execution in UAT environments
Co-operation with internal and external stakeholders to effectively deliver projects
Build and maintain effective working relationships with Technology, Oversight teams, Relationship Managers and Project Managers, by demonstrating committed inclusion in relevant forums, projects, business developments and service calls
Support colleagues and peers during peak periods and other absence
Proactive actions targeting at minimising implementation risk
Ensure implemented process is compliant with local and global regulations
Ensure all Team procedures/checklist and audit requirements are updated, completed and maintained across all Clients and processes
Minimum 2 years of experience in institutions linked to capital markets
Basic knowledge of accounting beneficial
Experience in project work
Ability to build strong professional relationships

Senior Digital Implementation Manager Resume Examples & Samples

Manage releases of Global Service Platform and Mobile Service Platform and ongoing releases to introduce new features to multiple markets on time and within budget following an aggressive delivery schedule
The role holder is accountable for undertaking all Business Release Management activity in support of regular releases of new digital features
Support and engage with cross-functional and Global / Regional /Local Digital teams with no direct line responsibility for those individuals
Primary interactions will be with three broad groups: (a) Within the Regional Digital CoE Teams (b) With Global Digital and Technology Teams (c) With Local country Digital teams
Experience of managing a team leading business activity to support the delivery of digital change across regions/markets
Exceptional analytical, planning and governance skills
Leadership experience in customer focused organizations, in disciplines such as digital, program or change management skills motivating and inspiring others to excel
Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations
Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business
Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
Ability to lead and influence
Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

Netsuite Functional Implementation Senior Manager Resume Examples & Samples

5+ years of hands-on experience designing, configuring, and testing NetSuite Financials applications
5+ years experience architecting and estimating NetSuite or similar Cloud application implementations with two or more Financial modules
5+ years of Consulting experience with recent client facing experience
5+ years experience as a Project Manager leading all aspects of ERP design and implementation
Proven ability to lead successful teams with onshore and/or offshore staff
Ability to travel Monday - Friday
NetSuite Financials experience, including General Ledger, Quote to Cash, Procure to Pay, and Reporting/Analytics
NetSuite ERP Consultant Certification completed or in-progress
Recent experience in products, communications, high-tech or equivalent
Experience working in a fast-paced, dynamic environment
Supervising application design and architecture components
Creating functional requirements as an input to application design
Supervising application build, test, and deploy activities
Planning and executing data conversion activities
Driving test planning and execution

Senior Analyst, Implementation Resume Examples & Samples

Works directly with senior management and project teams to understand business needs, strategies, priorities and key issues and acts as liaison to ensure configurations meets business needs
Contributes to user acceptance testing processes and evaluate results to ensure compliance with contractual and regulatory requirements to meet medical loss ratio expectations
Mentor and train new staff as well as provide ongoing support, leadership and training to new or integrating health plans. Support new projects within existing health plans and non-project specific responsibilities in addition to their assigned work products
Develop and maintain work plans and other deliverables for assigned areas utilizing approved templates and practices to ensure consistent content and format is maintained across department
7-9 years

Senior Implementation Engagement Manager Resume Examples & Samples

Working with the account team and discipline leads to plan and manage complex, multi-work stream projects, ensuring that projects are set up for success and that all deliverables have been completed on schedule
Creating and maintaining project schedules, internal and external status reports, risk and issues logs
Working closely with client project sponsors and external partners to ensure project plans are integrated and key dependencies are identified, as well as managing clients and partners to ensure those key dates are met
Developing strong partnership with stakeholders, enabling collaborative scope and change management
Leading risk identification and risk mitigating planning
Managing interdependencies among work streams and interfacing with the discipline leads to resolve project-related issues and escalate issues and risks as necessary for resolution
Identifying and correcting communication gaps and process/productivity issues
Managing projects to the budget and timelines defined, and raising an alert if projects are going over on budget or time
Managing scope and working closely with the client and account teams to execute the change management process
Managing overall work breakdown and resource assignment; effectively anticipating, identifying, and driving resolution to throughput bottlenecks
Developing & presenting executive level status and risk reporting
Reporting project status on a regular basis to the project team, account services and the client team
Forecasting resource requirements for upcoming projects
Facilitating project post-mortems with all key partners and identify key areas for process improvements
Excellent communications skills, attention to details and confidence to take ‘command and control’ of project delivery from initiation to production
Detail-oriented and take ownership attitude
Strong interpersonal and proactive problem-solving skills
Thrives in complex, fast-paced environment
Ability to think creatively on how to solve projects risks without reducing quality
7-10 years of complex, end-to-end systems integration & implementation experience leading high performing, globally distributed delivery teams
Consultative approach to scope and schedule management
Significant knowledge of platform and/or SaaS system implementations; marketing technology experience preferred
Prior experience overseeing teams in countries other than the US
Ability to effectively navigate a cross functional organization to get work done
Excellent presentation, written and verbal skills
Ability to work independently and manage communication to all organizational levels
Ability to manage interdependencies between projects and communicate the overall vision to each of the discipline leads
Ability to review each work product from the client’s vision, and ensure that design and work product are meeting the client’s business requirements

Digital Implementation Senior Manager Resume Examples & Samples

Responsible for leading a team of Implementation Managers who are aligned to Customer Journey Themes
Oversee the completion of all readiness activities for implementing changes into the digital channels, ensuring that all governance and compliance requirements are met
Engage with the Theme HOPDs and Leads to have a clear line of sight of the change portfolio and manage the Implementation resources accordingly
Managing stakeholder and communicating effectively to the senior/executive team and business stakeholders
Provide leadership, coaching and mentoring to team members to help them achieve their development goals

Gtrf Implementation Senior Manager Resume Examples & Samples

Delivery of client implementation programmes as part of end-to-end client execution and transaction fulfilment lifecycle
Leverage Client feedback to shape client proposition and new product development activity across
Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients
Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTRF
Programme manage of high profile, complex on-boarding programmes (typically complex/high profile Supply Chain Solutions Approved Invoice (SCSAI), International RF, pan-regional Guarantees “implementations” using HSBCnet and client technical integrations
Act as the senior Implementation representative for Regional Deal Teams, interacting where appropriate with the client in pre-sale, negotiation and post-sale activities on selected high profile pitches involving complex implementation
Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other GTRF Procedures Guidelines / Manuals are implemented and adhered to
Bachelors degree in business, related field or equivalent experience

Senior Business Implementation Manager Resume Examples & Samples

Project Manager lead, manage and implement all GTS products & services for IBG clients as per the solutions and timeline committed to the clients
Be a single point of contact to client by coordinating with various stakeholders internally and externally to deliver a seamless client experience during and throughout the whole implementation stage
Responsible for the management and oversight of complex implementation locally and across the region
Participate in client meetings with Sales to assist in closing deals, troubleshooting issues etc
Participate throughout the entire process of pre-implementation study, documentation, customer technical discussions, testing, setup, installation, training and post implementation review
Plan, oversee and execute on the agreed plan with customers and internal stakeholders on the entire life cycle of the implementation from pre-sales, requirements definition, design and develop, implementation, go live and post implementation review. This include communication at senior management level for issue management, strategic initiatives, client related MIS reporting

Global Liquidity & Cash Management Senior Implementation Manager Resume Examples & Samples

Must be able to work effectively with Group in regard to agreement on the Target Operating Model (TOM) for Implementation and implementation related projects such as ClientSphere
Minimuvm of 12 years proven and progressive cash management product set-up and management experience or equivalent
Minimum 2 years working in a team leader or management role, managing teams of customer service or sales advisors
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Excellent time management, planning and organisation skills
Knowledge of CMB’s international proposition / product capabilities
Broad knowledge of HSBC Group capabilities

Senior Implementation Resume Examples & Samples

Lead development of end-to-end implementation and deployment strategies and rollout plans for all retail innovation releases with the goal of driving adoption of new products that are deployed to brick and mortar
Lead on-site information seminars and deployment of releases (as needed); support regional managers during their physical deployment phases
Collaborate with on-site resources such as regional managers, store managers, sales managers, etc. to collect and assemble feedback from the users; analyze and summarize the information and provide to management and team members to continually improve and enhance functionality as well as increase adoption rate in the field
Oversee the ordering, setting-up and validating of hardware and software to ensure the flawless deployment to applicable store locations
Oversee the development of efficient and effective implementation and educational schedules and timelines; hold team accountable for ensuring timelines are met
Conduct on-site store visits to increase adoption and communicate support of innovative platforms
Communicate updates, results and milestones from the field to corporate and licensee stakeholders monthly, to ensure adequate support for initiatives and increase awareness throughout the organization
Collaborate with the licensee group to bring on early adopters of the innovation program and continue gathering additional licensee groups to bring innovative technologies to their stores
Partner with the enterprise and licensee operations, Center of Retail Excellence and other internal stakeholders to ensure associates embrace technology solutions through communication and educational strategies such as change management, training sessions, webinars, articles, blogs, store visits, presentations, etc
Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc
Coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities
Audit, maintain and ensure employee time-keeping and absentee records are accurate
Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
Manage resources to optimize equipment, facilities, employees, methods and materials
5 years’ experience in technology product and/or project management, Required
Experience in B2B and/or B2C
Supervisory/Management experienced
Strong project management skills
Strong critical thinking skills
Patient and friendly approach to teaching
Effective coaching skills
Effective presentation skills
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints

Senior Implementation Architect Resume Examples & Samples

Design and code new software or modify existing software to add new features
Debug existing software and correct defects
Provide recommendations for improving documentation and software development process standards
Assist with developing and executing test procedures for software components
Serve as team lead at the level appropriate to the software development process being used on any particular project
Design, develop and modify software systems using scientific analysis and mathematical models to predict and measure outcome and consequences of design
Confer with System Engineers and Hardware Engineers to derive software requirements and to obtain information on project limitations and capabilities, performance requirements and interfaces
Coordinate software system installation and monitor equipment functioning to ensure operational specifications are met
Implement recommendations for improving documentation and software development process standards
Select the software development process in coordination with the customer and system engineering
Ensure quality control of all developed and modified software
Delegate programming and testing responsibilities to one or more team members and monitor their performance
Develops or implements algorithms that meet or exceed system performance and functional standards
Assists with developing and executing test procedures for software components
Writes or reviews software and system documentation
Develop software solutions by analyzing system performance standards, conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas
Analyzes user requirements to derive software design and performance requirements
Designs and codes new software or modifies existing software to add new features
Debugs existing software and corrects defects
Integrates existing software into new or modified systems or operating environments
Develops simple data queries for existing or proposed databases or data repositories
Make recommendations for improving documentation and software development process standards

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