Implementation Director Resume Samples

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G Hauck

Gaylord

Hauck

3198 Maggio Turnpike

Los Angeles

+1 (555) 199 1017

3198 Maggio Turnpike

Los Angeles

Phone

p +1 (555) 199 1017

Experience Experience

Philadelphia, PA

Implementation Director

Philadelphia, PA

Cassin Group

Philadelphia, PA

Implementation Director

Responsible for hiring, developing associates, building bench strength, monitoring performance, driving associate retention, and delivering performance reviews
Develops and manages projects portfolio to automate or off-shore virtual implementation work that has minimal client interaction
Develop, communicate and implement program and project risk, issue management plans and strategies
Reviews the work of others
Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
Develops innovative approaches
Responsible for providing on business intelligence processes, data and reporting

Philadelphia, PA

Director, Program Implementation

Philadelphia, PA

Kemmer-Ritchie

Philadelphia, PA

Director, Program Implementation

Escalation management
Strong project management, planning, and prioritization
Design and execute Limeade’s short and long-term Implementation/Refresh strategy and direction
Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups
Review and provide input on customer-specific implementation plans
A Servant Leader. You have a track record of helping others find their path and have demonstrated a people first leadership style. Providing leadership, advocacy, mentorship to your team and teams you support
Strategic: You think big-picture and focus on what really matters. You believe impact is more important than activity. You remain attentive to long-term goals in a busy day-to-day environment

present

Dallas, TX

Director Technical Implementation

Dallas, TX

Terry, Gottlieb and Mann

present

Dallas, TX

Director Technical Implementation

present

Establish career paths within the Product Delivery Installation Teams, ensuring cross-training of all products
Promote continuous improvement and be a change agent
Provide continued mentoring and leadership to employees
Establish and maintain departments quality measures, benchmarks and best in class practices
Oversees the day to day operations to ensure operational efficiencies, quality of installations, regulatory compliance and staff management
Establish strong working relationships with Elekta Product Supply Centers, distributors, contractors and third party providers to deliver feedback and reviews against key performance indicators and enforce consistent service and support delivery levels
Close & Continuous communication with all Order Fulfillment department heads, Sales and Service Managers

Education Education

Bachelor’s Degree in Related Field

Adelphi University

Bachelor’s Degree in Related Field

Skills Skills

Direct Day to Day Operations of assigned territories including usage, customer satisfaction and deliverables
Prepares and manages budget for region
Direct, manage, coach, lead and mentor regional team to meet the goals and objectives established
Recruit, hire, acclimate new hires, provide or ensure proper orientation training and development to ensure new hires are positioned for success
Observe, develop, and manage performance of staff
Responsible for overall customer satisfaction with Achieve3000 products
Works closely with other internal departments to ensure teams are working together to create a unified high level approach with customers
Collaborate closely with Director Customer Operations and Operations teams to ensure scheduling is working optimally for the region
Plan strategic direction for region and builds goals and objectives for team
Oversee complex and strategic accounts

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15 Implementation Director resume templates

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Program Director, Implementation Resume Examples & Samples

Product management of end-to-end IoT Risk management & security features, components, and (as a service) technology offerings
Drive actions across the IoT portfolio to ensure a secure and manageable IoT landscape for customers
Working with device, gateway and other ecosystem partners to ensure a consistent security approach
Production of clear, succinct marketing and sales materials describing IBM's approach to security at each point of the IBM IoT Platform value chain for both internal & external use
Driving industry leading work on technologies like Blockhain
Presentations on IBM's security PoV for IoT at conferences & events
Working with IBM's senior technical leadership team & security division
Being an external advocate for IBM's Internet of Things solutions
Being active on social media in IoT security
Work with key analysts in the IoT space to brief them and show leadership with our PoV
Work with IBM Security division in appropriate usage of and referral to IBM Security offerings
Work with IBM Research division in managing joint-program, IoT Security-related research projects and adoption of deliverables into externalized IBM offerings

Director, Financial Systems & Implementation Resume Examples & Samples

Leads strategic initiatives for new billing systems across the Company
Works with leadership team to shape Billing strategy, standards, policies, and procedures
Acts as liaison between divisions, Company Headquarters, and system vendors as necessary
Provides senior-level consultation to leadership team on creation of strategic services, vendor selection, implementation/roll-out, and billing
Evaluates staff in order to produce maximum productivity and performance
Ensures all database information is consistently accurate to ensure delivery of accurate information to other departments within the system
Oversees support and manages all cable data billing service users in matters relating to add, billing, and order entry
Ensures Sarbanes Oxley compliance for Billing Processes
Oversees and leads regional/divisional projects plans that impact the billing systems
Provides strategic direction and assistance for the Billing Systems department

Director, Program Implementation Resume Examples & Samples

Design and execute Limeade’s short and long-term Implementation/Refresh strategy and direction
Develop standard, predictable and scalable implementation programs and processes to execute flawless implementations/refreshes
Monitor implementation activity and ensure process sufficient to achieve objectives are being taken
Identify and escalate risk, ensuring that the executive team remains attuned to implementation and refresh activities, with additional focus on potential and actual risks, driving cross-collaborative solutions
Ensure customer-specific implementation plans are in place and implemented effectively
Review and provide input on customer-specific implementation plans
Identify opportunities to leverage technology (e.g. LiquidPlanner or Salesforce automation) to drive customer implementation/refresh satisfaction, productivity, efficiency and employee satisfaction
Ensure Implementation team is effectively trained to use new technologies and tools
Collaborate with Marketing, Product, Business Operations and Customer Success to support key implementation/refresh activities
Provide management with reports, dashboards and analysis to enable decision-making regarding our business and customers (e.g. implementation forecast, implementation/refresh satisfaction, and other key metrics)
Proven track record of leading high-performing professional teams
5+ years direct leadership experience – leading virtual employees a plus
Healthcare industry experience desired
Ability to communicate strategy and create a shared vision
Collaborative and ability to engage with team – works well across functions; champions best practices
Unquestionable commitment to execution
Technical knowledge or the willingness to learn new technology
Extensive functional understanding of end to end testing from system testing to user acceptance testing
Curious and street smart
Credible advisor/coach
Understands best practices in program design and delivery
Thinks strategically and innovates
Genuine desire and ability to get in the trenches with the team
Demonstrated conceptual and analytic thinking
Escalation management
Strong project management, planning, and prioritization
High-growth companies and/or start-up experience a plus

Credit Risk Modelling Implementation Director Resume Examples & Samples

Manage an application development team spanning multiple locations
Partner with core modelers supporting Credit Card and Fraud to develop statistical models, primarily but not exclusively in SAS, and to gather data from source databases
Determine appropriate data and computing technologies for production implementation and manage projects that implement these models in production
Identify opportunities to better integrate technology with business processes
7-10 years’ financial sector experience, with background in retail risk management very strongly preferred
Experience successfully managing important application development projects to completion, including setting and achieving milestone dates and deliverables
Experience working directly with quantitative financial analysts
Ability to develop strong client relationships and gain consensus on key decisions
Excellent interpersonal skills necessary to work effectively with colleagues at various levels of the organization, as well as manage own team effectively
Ability to provide thought leadership on key technical issues
Superior attention to detail, process, and controls
Ability to anticipate and proactively address challenges
Ability to work in demanding environment and manage multiple tasks concurrently
Proficient in managing controlled rapid application development, using Agile or similar methodologies, with focus on testing and reliability
Experience in mathematical programming, with statistical model implementation strongly preferred
Ability to architect large scale, highly reliable, and cost effective systems that minimize data storage requirements, for both batch and on demand requests
Ability to identify and utilize as appropriate new technologies for both mathematical computing and data processing
Expertise with standard programming languages, with Python, C++, and Java strongly preferred
Experience with statistical software, with SAS and R/S+ strongly preferred
Expertise in processing large volumes of data, with experience in both relational and Hadoop-based technologies strongly preferred

Director of Program & Policy Implementation Resume Examples & Samples

Direct compliant implementation of academic programs and policies through management and development of a department responsible for the university's academic Policies and Procedures Manual, building requirements in university software applications, and managing compliant program offerings
Provide consultative guidance to senior leadership within the University’s Colleges and Schools, Legal department, Marketing, Student and Financial Services by proposing and delivering expert system, policy, and process solutions to execute upon strategic objectives
Lead collaboration, communication, and coordination across functional departments to develop and carry out implementation strategies
Communicate new and updated academic programs and policies to the university’s stakeholders
Identify and communicate business requirements for system enhancements to support strategic initiatives
Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of divisional goals and objectives in accordance with company standards
Develops, implements, and communicates policies, processes and procedures that maximize department workflow efficiency and effectiveness, as well as, ensures that the campus and/or division provide maximum service quality for its customers
Directs all student services/operations activities to ensure compliance with department and organizational policies and procedures. Resolves escalated student service and operational problems or issues to ensure customer satisfaction with problem resolution
Ensures compliance with federal and state regulations
May plan and manage facilities and equipment needs for the division. Develops, implements and monitors the departmental budget to ensure all goals are met on a yearly basis
Prepares various reports and correspondence as needed or requested. This may include researching and presenting research findings and recommendations to management
Participates and may lead task forces to plan, implement, and coordinate campus and/or divisional activities to maximize service quality effectiveness and efficiency
Partners with other stakeholders and departments to develop and implement strategies and programs to foster and oversee a positive student experience
Represents the organization as appropriate in its relationship with the community by participating in target events, conferences, meetings and workshops
Maintains professional and technical knowledge by presenting at educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies Includes direct supervision for departmental management team and indirect supervision for the department staff
May also guide and act as a resource for campus admissions and student services personnel
Bachelors in Business, Education or related field
At least one year of experience in a related capacity in an education, service, or business environment managing departmental and/or divisional processes and activities
Master’s in Business, Education or related field preferred
Able to demonstrate knowledge and experience of the University’s academic programs and policies, including analysis and application of specific policies to student records
Able to demonstrate experience presenting research findings and recommendations to management as needed or requested
Able to demonstrate experience directing multiple activities, projects and processes
Able to demonstrate experience establishing budgets, goals, objectives, and activities in conjunction with established organizational policies and procedures, as described above. This also includes the ability to assess and implement strategic workflow processes and procedures that maximize department workflow efficiency and effectiveness

Associate Director, Implementation & Scale Up Resume Examples & Samples

Oversee program implementation on 1-2 research projects; provide support to research managers and project associates to troubleshoot implementation issues; consult teams on project design challenges and measurement of implementation
Assist with creating plans to scale our work and translate our work within and across cities
Manage outreach and engagement with external partners and be a resource for community, nonprofit, and agency partners, and represent the Crime and Education Labs at events
Meet with new potential partners and to discuss new partnerships project design and development
Partner with Director of Talent to help recruit, screen, and hire potential new talent
Partner with the Director of Civic Partnerships to manage community advisory council and assist with agenda planning
A minimum of three years of research experience required
Previous program management and implementation experience with success supporting research staff and external partners required
Previous experience working in a research organization preferred

Director Marketing Planning & Implementation Resume Examples & Samples

Lead cross functional projects for CtC team and CtC SVP, with wider impact to the organization/ increased complexity/scope, ensuring successful execution and generation of expected benefits. Steer implementation of those projects
Define and provide ongoing oversight of an internal communications strategy for CtC initiatives across the department – defining content requirements, organising distribution and maintaining archival content
CtC lead for the Global MWB brand planner process, in partnership with Brand Management and Finance, including analysis, reporting and reconciliation of Market input vis a vis Global guidance
Manage key meetings / milestones with market Brand Directors – creating agendas, facilitating discussion, providing recaps and managing action items
Strong set of skills acquired through advanced training, study and experience
Broad & deep knowledge in own functional area, combining theoretical and practical knowledge of other areas
Influencing Others
Managing Relationships and Diversity
Language skills
University degree or equivalent education required
10 years relevant experience
Minimum 3 years of managerial experience
Minimum 3 years working with key markets or 1 year working in a top tier adidas market

Implementation Director Resume Examples & Samples

Lead or contribute to the development of program or project scope statements with applicable stakeholders (e.g., program/project charter, Statement of Work, Business Vision Document)
Identify project duration, effort, sequence, and dependencies of tasks required to meet applicable project objectives
Drive/participate in the capital request process, as appropriate (e.g., presentations, cost-benefit analysis, business case)
Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
Develop, communicate and implement program and project risk, issue management plans and strategies
Develop and implement contingency and recovery plans when deliverables are missed (e.g., identify critical path, document, plan for getting back on plan schedule, Business Continuity Plan, failover planning)
Reviews the work of others
Develops innovative approaches
Sought out as expert
Serves as a leader/ mentor
Undergraduate degree or equivalent experience
5+ years of experience as a Project Manager
5+ years experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions with sometimes conflicting and / or inaccurate data
2+ years of formal requirements gathering / analysis experience

ERP Implementation Success Director Resume Examples & Samples

12 + years in a customer facing role required
Proven leadership and aptitude in SAAS (considering customer, partner and project methodology aspects as well as cloud operations/instance management) and developing and advocating implementation best practices to support improved efficiency in delivery execution is a must
Superior ability to multi-task, influence action, address conflict, if it arises and manage multiple large customers at different stages of their implementation effectively and efficiently is a must
Superior competency in influencing and negotiating for a successful outcome is required
The candidate should possess superior time and priority management skills with ability to manage issues and escalations effectively to excellent outcome and high customer sat across competing priorities on a daily basis. Looking for exceptional written and verbal communication skills, such that the candidate can succinctly document and very effectively present
Looking for superior understanding of Pillar Process domain + broad based product implementation experience. Past significant experience and understanding of the domain area demonstrated via Oracle Cloud Application implementations is a must
Key performance metrics include having projects under management completed on time and on budget, to expected value with Oracle customer referenceability and a model for ongoing customer supportability in place

Director of Process Improvement & Implementation Resume Examples & Samples

Develop, analyze and implement identified best practices at client sites
Develop value-added strategies to enhance client performance on operational metrics, thus improving EmCare longevity and profitability at existing contracts
Responsible for development and tracking of operational metrics across divisions
Perform analysis and assistance with implementation of LEAN initiatives across divisions
In conjunction with COO, develop, plan, and implement strategies that will better deliver, direct, and support contracted services at client hospitals
Assist the VP of Business Development as necessary in the development and review of best-practices and value-added services
Develop and implement improvements in internal workflow processes within EmCare to better serve client needs
Establish a working relationship with the local and divisional staff/team and leadership and promote effective communication among those groups
4 years’ experience with LEAN or other process improvement analytic tools
Previous clinical experience in an Emergency Department, Inpatient Services, Anesthesia, Radiology, or Surgical setting strongly preferred
Ability to lead others in the implementation of Performance Improvement Projects
In-depth understanding of healthcare operations and evolving trends
Ability to resolve complex issues in a timely manner
Proven track record of meeting deadlines and functioning in a fast-paced, complex environment
2 weeks paid vacation

Director Regional Implementation Resume Examples & Samples

Determines how the global plan for implementing change through awareness, education, training, coaching and reinforcement will be implemented regionally
Works as part of the business transformation initiative to understand what is changing, what impact the change will have on users within the region and requirements for implementation
10+ years progressive work-related experience in multiple disciplines related to hotel technology deployment, change management, training and hospitality operations, including 4+ years demonstrated experience establishing organizational structure and allocation of duties through management of subordinate teams. Demonstrated management experience working in complex, regional, multi-functional environments
Deep, well-rounded knowledge of hotel industry business operations across multiple disciplines with extensive understanding of the interplay between these areas and hotels
Functional knowledge of property, reservations, revenue management and sales systems, their application in running the business and the interplay between them
Working knowledge of hotel technology environment
Proven ability to implement large-scale change initiatives using a highly structured approach and proven methodologies
Ability to drive change in a global and complex business environment
Well developed sales and negotiating skills
Strong organizational leadership and development skills
Ability to solve complex problems through an analytical approach involving developing options, evaluating and weighing risks and choosing the best option based on a good understanding and assessment of the facts
Ability to influence peers, owners and executive leadership to achieve buy-in to proposals, plans and decisions
Background in training and education delivery
Excellent verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Strong facilitation skills and ability to communicate information to groups in a clear and concise manner. Demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management
Exceptional project leadership skills
Ability to build financial cost models and manage budgets

IHG Brand Implementation Director Resume Examples & Samples

Educate IHG brand champions on the strategy changes, work with them to evaluate the impact and scope of the changes
Provide communications and education materials for the IHG brand champions to train the regional teams – provide support and assistance as needed
Educate Global Sales & Marketing and global corporate colleagues on the changes, work with them to evaluate the impact and scope of the changes and oversee implementation
Troubleshoot executions that are not already covered in the playbook, ensuring the strategic principles are consistently applied and maintained. Build in further examples into the playbook. Implement a process for exceptions and document these in the playbook
Integrate the IHG employer brand into the IHG Masterbrand, aligning the employee value proposition to the IHG brand promise of True Hospitality
Ensure one IHG brand identity is being executed throughout the organisation

Director, Implementation Engineering Resume Examples & Samples

Provide Comcast divisions and regions with technical leadership to guide the integration of next generation architectures, technologies, and solutions into Comcast access networks, in support of deployment of new products and services for Business Services
Ensures compliance and clear communications of access network strategies
Work with headquarters, divisions, and region teams to define deployment and operation standards, and document best practices
Work with business units, divisional, and regional teams, and vendor teams, to develop best-fit platform solutions and equipment
Be an active contributor to the cross functional project planning process to support access technology trials and early deployments. Assist in the development of trail plans and use cases
Act as a subject matter expert to division and region teams to ensure wide dissemination of national technical standards and policies. Collect and consolidate field equipment and plant issues and concerns, drive technical development of joint solutions with National teams, and incorporate relevant developments into architectural templates and practices
Partner with access technology vendors and Purchasing teams to drive standard product configurations, simplify product offerings, and evaluate new solutions for Business Services applications
Assist cross functional teams during evaluation, development, selection, and deployment of new architectures, technologies and or vendor platforms. Ensure the teams stay on track to meet national objectives and priorities
Good understanding of Comcast end to end service deployment and provisioning processes
Demonstrated ability to work with cross-functional teams, must be able to multi-task in a demanding and deadline driven environment with minimum supervision
Very strong oral and written communications a must. Experience presenting to industry peers
Must possess strong analytical, organizational, and problem solving skills (process flows, analysis, measurements, and quality improvement methodologies). Must be able to perform basic business case analyses / calculations, and to compare opportunity costs and benefits between different alternatives
Willingness to travel as needed, typical travel will be 50% or greater

Associate Director of Planning & Implementation Resume Examples & Samples

Supports development of business plans for organization by providing insight and recommendations while ensuring alignment to business goals and priorities
3+ years of project management experience
2+ years of healthcare industry operations experience
Ability to prepare and deliver executive-level presentations and reports
Builds and maintains positive, collaborative working relationships across UnitedHealthcare including all lines of business and functional areas
Strong communicator; capable of effectively presenting ideas and selling concepts and tactics; excellent writer, proven ability to communicate effectively with executive-levels; ability to quickly understand needs and act on those needs; ability to conceptualize and effectuate change management
Intermediate to advanced PowerPoint and Excel skills
Solid understanding of operations, reporting and forecasting
Demonstrate strong initiative, resourcefulness, confidentiality and sound independent judgment in handling a wide variety of complex projects, communications and administrative functions
Ability to summarize complex, detailed information in a meaningful ways - to provide executive level updates and to drive cohesive action
Ability to prioritize, coordinate and manage multiple tasks simultaneously in a fast-paced environment and deliver projects to completion with quick turnarounds at times
Tracks progress against plan, identifies any deviations and suggests recommendations to remediate; provides reports and analysis as required
Develops leadership agendas, presentations, reports and correspondence that represent the key initiatives and the overall priorities of the business
1 + year of workforce planning
2+ years of experience in business analysis or financial analysis
Working knowledge of UnitedHealthcare Operations businesses

Director Business Implementation Resume Examples & Samples

Bachelor's degree in related field. Master's degree preferred
7+ years of project management experience, including detailed understanding and experience applying project management methodologies
Experience in the long-term support services arena is highly preferred
Strong understanding of LTSS
Large scale implementation experience
Must be willing to travel (up to 80%)

Director Global Product Lifecycle Implementation Resume Examples & Samples

Quick learner and an innate desire to learn new things
Passionate about being part of an exciting and challenging team
Familiar with a changing environment and ability to adapt to changing priorities
Broad understanding of many business disciplines
Some experience & knowledge in Design Thinking, Lean Startup and Agile product development practices
Self- motivated and can lead and motivate others
Ability to be focused in the face of resistance and know how to keep on track when things get complex and demanding
Team player with strong collaboration and communication skills
Experience in delivering products for large scale organizations
Experience in transformational change and facilitating the adoption of new ideas
Powerful interpersonal skills and the ability to appreciate the diversity of stakeholder interactions and adapt approach accordingly
Skilled at managing demand to ensure output delivers the greatest positive impact
Excellent problem solver
Able to embrace frequent change
BA required
Demonstrated experienced in running training, workshops and events
12+ years professional experience that includes product management and product development using Lean Startup/Agile practices
Strong stakeholder management experience and strong ability to work across different levels in the organization
Experience working in a matrix organization with cross-functional team
Project Management experience will be helpful
Proven pc/computer skills (Google/ppt/excel etc…)
Experience working within a distributed team

Director, Fixed Operations Implementation Resume Examples & Samples

Leads an organization of virtual and onsite install consultant teams
Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products
Partners with sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs
Provides client insight and feedback to product development and professional services teams for product and services improvement
Manages an efficient, measured and transparent, pull-based, case management process
Creates strong alignment with product launch, product development and training team
Ensures alignment of team to a continuously improvement NPS
Develops a strategically linked scorecard for his/her team to be governed and rewarded on
Minimum 10 years of experience in implementation related field
Minimum 5 years of experience in people management role
Must work well at the senior level in the organization with the ability to present to and influence senior management
Travel requirement up to 25%
Experience with business process optimization – LEAN, Six Sigma etc. desirable

Director, Dealer Operations Implementation Resume Examples & Samples

Leads an organization of virtual and onsite install consultant teams
Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products
Partners with sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs
Provides client insight and feedback to product development and professional services teams for product and services improvement
Manages an efficient, measured and transparent, pull-based, case management process
Creates strong alignment with product launch, product development and training team
Ensures alignment of team to a continuously improvement NPS
Develops a strategically linked scorecard for his/her team to be governed and rewarded on
Minimum 10 years of experience in implementation related field
Minimum 5 years of experience in people management role
Must work well at the senior level in the organization with the ability to present to and influence senior management
Travel requirement up to 25%
Experience with business process optimization – LEAN, Six Sigma etc. desirable

Director, Front End Implementation Resume Examples & Samples

Leads an organization of virtual and onsite install consultant teams
Responsible for establishing and delivering consistent and effective training strategies to CDK Global’s client portfolio. Leads the development of standard, documented and measured processes for installations across all products
Partners with sales and project management teams to develop strategy and resource plans to anticipate demand for implementation services and workforce needs
Provides client insight and feedback to product development and professional services teams for product and services improvement
Manages an efficient, measured and transparent, pull-based, case management process
Creates strong alignment with product launch, product development and training team
Ensures alignment of team to a continuously improvement NPS
Develops a strategically linked scorecard for his/her team to be governed and rewarded on
Minimum 10 years of experience in implementation related field
Minimum 5 years of experience in people management role
Must work well at the senior level in the organization with the ability to present to and influence senior management
Travel requirement up to 25%
Experience with business process optimization – LEAN, Six Sigma etc. desirable

Mhis Director of Clinical Application Development & Implementation Resume Examples & Samples

A Bachelor's and/or Master's degree in Clinical, Informatics Nursing, Computer Science, Business, Public Health, and/or Public Administration or related experience preferred
Ability to communicate effectively and diplomatically, both verbally and in writing
In depth knowledge of DMH area operations methodologies
Strong facilitation and conflict resolution skills
Ability to work with staff of varying backgrounds and computer knowledge (e.g. clinical vs. technical staff)
Ability to think globally, while also maintaining attention to required details
Ability to logically analyze a process, identify problem areas, and problem solve to resolution
Strong knowledge of all MHIS/Meditech and META applications software or the potential to develop such knowledge
Ability to direct information systems updates and manage the testing and coordination of such upgrades
Ability to work closely with various system vendors and understand the many SLA agreements with such vendors
Ability to articulate both verbally and in writing critical post-live support issues and end user requests to senior management in a timely and effective manner
Ability to maintain a thorough understanding of issues residing with vendor(s) and ensure that issues are prioritized and managed to the appropriate SLA agreement standards
Ensure appropriate resolution, communication, and escalation of issues across phases and across support channels within each distinct application
Manage the mechanisms developed to ensure that business process changes are appropriate, approved, and communicated throughout the Enterprise in a clear, efficient, and timely manner
Work with Meditech Service Division Management team to negotiate Meditech system issues and collaboratively develop viable solutions
Attend status meetings, service meetings and other meetings as appropriate in order to provide leadership and on going support of the system
Employees who use a motor vehicle for travel must have a current and valid Massachusetts Class 3 Motor Vehicle Operator’s license

Implementation Director Resume Examples & Samples

Leads the teams working on continuous improvement projects, including the development of Kanban system, KPI Automation, organizational redesign, training cadence, and service Profit Culture
Responsible for providing on business intelligence processes, data and reporting
Develops and manages projects portfolio to automate or off-shore virtual implementation work that has minimal client interaction
Partners with enterprise wide transformational teams to build a portfolio of projects dedicated to improving margins and margins and acts as a driving force to ensure all internal stakeholders are executing on commitments as well as with Senior leaders within the Implementation Team to execute on transformation changes and improvement projects

Program Implementation Director Resume Examples & Samples

*This opportunity is located in both Plano, TX and Alpharetta, GA***
Manage large-scale, external customer transformations within multi-project/program-level efforts that span client stakeholders, internal senior leadership, partners/vendors and other influencers
Ensuring project/program deliverables included in the engagement contract are completed timely with customer satisfaction
Mastery of client business objectives including the purpose for choosing nThrive and the expected ROI
Provide regular and timely status reports and governance meetings to external and internal leadership stakeholders
Achieve revenue targets by accurately forecasting project go-live dates and meeting forecasted completion dates
Minimum of twelve (12+) years of experience leading multi-project programs with proven leadership experience directly related to the duties and responsibilities specified; Bachelor’s degree or equivalent years of experience required

Implementation Project Director Resume Examples & Samples

Lead the design and implementation of new customer programs on Limeade software
Use the Limeade implementation project plan in our Project Management tool, LiquidPlanner and other tools as necessary to guide and ensure customer decision making, SME resources and stakeholder milestones on required implementation issues
Lead and monitor the full implementation and ongoing process to ensure all tasks are completed on time and deliverables are met according to contract specifications (e.g., customer assets received and integrated into site, internal and external quality assurance testing is accomplished, and site is launched into production)
Work closely in partnership with the Customer and Limeade’s Account Managers, Strategic Account Executives, Solution Engineers, and Configuration Specialists to ensure all contractual commitments are met for all Customers you will serve
Manage risk, escalate issues as appropriate
Work with other internal functional areas and/or customers’ vendors to launch Limeade solutions
Look for opportunities to improve process, templates and tools to scale project management and implementation processes
Understand the Limeade Well-Being Platform in detail to support the Customer
Seek opportunities to participate in process and program improvements during quiet seasons, contributing to organizational scale and growth

Director of SAP Re-implementation Resume Examples & Samples

Deliver short-term improvement projects and the long-term SAP S/4 HANA implementation on time and within budget while meeting strategic mission and business requirements
Work collaboratively with project stakeholders and team members to develop a comprehensive project plan based on approved funding. Project plans will include: Scope, Schedule, Cost, Quality, Organization and Communications, Staffing, Risk and Issue Management, Test, Configuration, and Change Management
Perform Project Estimating and Planning. Estimate project effort based on scope and objectives, create / build / update project schedules, project charters, project plans, status reports, and work breakdown structures that support delivering the objectives of the project. Perform project plan analysis throughout the execution of the project to identify and manage the critical path
Develop and maintain project resource requirements. Identify internal and external resource requirements to meet the deliverables, schedule, and objectives of the project. Develop processes and materials to onboard new team members and effectively utilize resources assigned to the project. Assign and monitor work of project team members, providing support and direction. Evaluate resourcing needs and allocate appropriately
Perform Project Scope Management. Effectively manage project work within the stated scope and facilitate process to agree scope changes and incorporate into project plans
Perform Quality Management. Manage assigned projects and subprojects / work efforts. Work with project team and other external service providers to define appropriate project methodology, deliverables, roles and responsibilities, approvals, and entry/exit criteria to support delivery of the project objectives
Perform Issue & Risk Management. Create RAID logs (Risk, Action, Issue, and Decision) and facilitate mitigation and resolution of issues and risks impacting the project
Perform Communication Management. Create / implement project organization and communication plans which enable the project team to effectively work together to meet project objectives
Lead Key Project Meetings to inform project leadership and external stakeholders on the project. Prepare meeting agendas and meeting minutes, distribute meeting documentation, capture maintain decisions, issues, and action items. Facilitate and lead meetings and steering committee meetings by being well-prepared and adhering to topics
Assure compliance with company project management policies and standards
Educate internal stakeholders on performance improvement using the DMAIC process, provide knowledge and tools as necessary for business to carry out projects
Measure project performance through ROI and qualitative measures
Bachelor’s Degree in Finance, Engineering, MIS, Business/Management or directly related degree required
Ten years of project management experience with software implementations required. Minimum of 5 years SAP project management implementation experience
PMP preferred

Director, Customer Implementation Resume Examples & Samples

Minimum 6 years of experience performing in a support services or implementation capacity required
Minimum 2 years of experience in providing support services for clients in the k-12 and higher education industry preferred
Minimum 2 years of supervisory experience required
Minimum four years of experience operating in a SaaS environment preferred

Regional Director Implementation Resume Examples & Samples

Direct and manage the implementation of new DAS networks that support the achievement of the company’s objectives
Ensure DAS projects are implemented on time and on budget, and ensure forecasts are accurate
Ensure Crown Castle standards are being executed consistently between Areas. Monitor the success of Crown Castle standards and make modifications as necessary
Participate in the short and long-term planning for DAS site implementation for the Site Development function
Develop responses to RFP’s and identify appropriate staff for DAS tower projects within Areas
Assist in the formulation and execution of DAS Site Development budget and participate in the formation of standard project budgets for Crown Castle areas
Provide guidance to Site Development Managers and Project Managers in pre-qualifying all sub-contractors, personnel, vendors, and contractors for Site DAS Development projects
Monitor the performance of Crown Castle site development projects against Crown Castle objectives and customer requirements
Develop training and establish criteria for training programs that facilitate the highest standard of project implementation assuring that Crown Castle is viewed as the provider of choice within the industry
Manage a team managers and/or individual contributors including hiring, termination, performance review, and reward determination
Minimum seven (7) years of experience developing new business/capabilities and/or directing site development projects within the telecommunications industry
Minimum of seven (7) years of profit/loss and/or financial reporting experience
Previous DAS experience required
Ability to lead geographically distributed team who are managing multiple projects and tasks across the country throughout several areas
Solid site development background, especially with DAS
Excellent leadership, interpersonal, verbal, and written communication skills
Proven people and project management skills
Ability to diagnose work flow problems and institute remedies
Ability to interact with all levels of employees/customers
P&L and financial reporting experience

Dsrip Implementation Director Resume Examples & Samples

Managing a team of project managers and implementation specialists
Driving quality improvement activities with outpatient clinical practices to maximize performance on key metrics
Presentation to key stakeholders to secure buy-in for quality improvement activities
Work closely with IT and data analysts to request to generate actionable and targeted chase lists
“Lead the work” through others and also “do the work” as necessary
Work directly with Senior Medical Director, Population Health, to support high-impact clinical and operational quality initiatives. Create and effectively manage project work plans, and coordinating across multiple stakeholders to ensure work is accomplished on time. Proactively and creatively address any challenges that may arise during project execution for self and team members
Master’s degree in applicable area, preferred
Experience in project management, especially with high-stakes, complex initiatives
Management experience and leading through others to accomplish key tasks
Analytics capabilities Interest in and demonstrated passion for healthcare;, experience with healthcare companies (e.g., delivery systems, insurance companies, start-ups) a plus
Superior work ethic and persistence
Superior project management skills
Effective communication– excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes research into insights
Organized and accountable– meticulous and detail-oriented; consistently meets timelines and objectives
Flexible team player – able to collaborate well with diverse set of team members
Comfortable working in a fast-paced, dynamic environment
Strategic thinker and natural ability to understand how individual project activities fit within and contribute to overall initiatives
Problem solving skills and ability to respond to problems with suggested solutions; sound judgment and decision-making abilities
Ability to understand a project in detail as well as how it fits into overall strategy

Director, PM Implementation, Conversions Resume Examples & Samples

Work with management peers and next level down leaders to anticipate project hurdles, and identify alternatives or solutions. Resolve escalated operational problems or conflicts, and recommend improvements to meet project objectives
Ensure Customer Solutions is aligned with supported business unit’s growth strategies, onboarding pipeline, product upgrades, and new product roadmaps
Ensure an ongoing benchmarking discipline in an effort to ensure Customer Solutions keeps pace with best practices in the “PMO & Readiness Space.”
Foster an environment for innovation, lead the charge on ensuring Customer Solutions keeps pace with Contact Center Readiness best practices
Coach and assist next level down leaders as they and their teams perform the following key functions for the project
Ability to formulate and gain alignment on end state initiative vision and roadmap
Ability to achieve business outcomes and stakeholder satisfaction
Ability to adapt and work effectively within a variety of situations and with various individuals
Up to 25% travel

Emr Implementation Program Director Resume Examples & Samples

Provide program management and planning expertise to support full life cycle implementation for an enterprise-wide, multi-site, multi-disciplinary strategic EMR implementation to include project planning, management and fulfillment
Manage program team resources, both internally and externally, and responsible for successful completion of assigned program activities according to scope, schedule and cost requirements
Lead the development and implementation of standardized system-wide Program Management Metrics: setting targets, tracking and reporting to demonstrate divisional performance in relation to organizational needs
Provide management and leadership of the activities and functions to implement client's EMR
Participate in the establishment of organizational strategy and operational goals and objectives
Communication to the Steering Committee and other stakeholders
Provide functional expertise essential to support department directors and managers, staff and/or executive team
Provide guidance on budget management for assigned areas
Direct standards of practice and process improvement activities
Lead the development and implementation of standardized system-wide Program Management Metrics or Key Performance Indicators
Provide guidance on leading cost-reduction efforts
Implementation operational readiness experience
Previous experience as a Program Director of large, complex EHR implementations
Previous experience conducting pre-implementation planning as well as managing the full end-to-end EHR implementation

Implementation Regional Director, TX Resume Examples & Samples

Plan strategic direction for region and builds goals and objectives for team
Responsible for overall customer satisfaction with Achieve3000 products
Direct, manage, coach, lead and mentor regional team to meet the goals and objectives established
Recruit, hire, acclimate new hires, provide or ensure proper orientation training and development to ensure new hires are positioned for success
Observe, develop, and manage performance of staff
Prepares and manages budget for region
Works closely with other internal departments to ensure teams are working together to create a unified high level approach with customers
Collaborate closely with Director Customer Operations and Operations teams to ensure scheduling is working optimally for the region
Direct Day to Day Operations of assigned territories including usage, customer satisfaction and deliverables
Monitor usage and progress by analyzing various program data and developing action plans as needed
Communicate regularly with school and district leadership; Listens to customers, identify barriers to implementation, provide suggestions to resolve challenges and respond promptly to all stake holders’ needs
Directs analysis of customer need and development of implementation and action plans
Follow through in implementing plans and proactively suggesting modifications as needed
Oversee complex and strategic accounts
Conduct high level meetings with customers as needed
Manage team updates, weekly/regular status reporting and metrics for group
Direct internal resources as needed
If needed will step in and provide high quality professional development, workshops, classroom modeling and/or individual, action-based consulting sessions for teachers, parents, school administrators and district personnel as they become familiar with components of the web-based learning solution; Plan and deliver complex/custom professional development; Develop a relationship with and serve as the liaison between Achieve3000 and assigned partner schools or districts; Create custom plans and curriculum alignment
A minimum of 3-5 years of teaching experience
At least 3-5 years of experience delivering professional development sessions and knowledge of adult learning
Experience with delivering technology based professional development and training with demonstrated ability to handle more complex / strategic customers
Demonstrated ability to manage, influence, lead and coach others
3 years experience managing a team of trainers, teachers or others providing professional development
Ability to strategize and plan staffing, and work loads of others
Interviewing and hiring and selection skills
Strong presentation and facilitation skills and previous experience training with technology products
Excellent written and extraordinary oral communication skills
Previous project management experience preferred
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators
Ability to be flexible and able to adapt to the immediate or unforeseen challenges
Superb computer skills, particularly MS Word, PowerPoint, and Adobe Acrobat Reader
Ability to travel to assigned schools in the region/nationally and to be able to plan, book and handle a busy travel schedule during peak times
Must live in the assigned areaRefer to a Friend

Director, Globlal New Product Implementation Resume Examples & Samples

Understanding of data center, enterprise and converged technologies
Strong process improvement and standardization capabilities
Experience managing and working with external vendors and partners
Expert ability to lead multiple large project teams simultaneously
Experience leading global teams
Typically 15+ years of relevant experience or equivalent combination of education and work experience
Typically requires 7+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)
Proven Global experience on leading highly complex programs to Successful outcomes
Experience of the global support landscape and building successful networks
Proven track record of successful people management experience

Implementation Director / PM Resume Examples & Samples

Master’s degree or equivalent experience in Systems Engineering, Operations Research, Computer Science or Information Technology
12+ years of experience with healthcare domain knowledge to include EMR and other clinical system data interoperability
Experience with healthcare system IT and data architectures
Agile development methodologies
Experience with SaaS delivery platforms
Experience with the integration of external SaaS products with the Leidos healthcare enterprise platform
Experience with integrating human-centric design

Product Launch & Implementation Director Resume Examples & Samples

Design a general methodology and best practices to maximise product adoption from launch to retirement
For the products where adoption must be actively managed coordinate the collection of information related to adoption, analyse facts, propose optimisation approach, execute plan and/or delegate to other teams (Technology, ComOps, Product, etc.)
To maximise adoption of newer products; identify replaced products suitable for retirement and manage their end of life
Own and project manage the launch and deployment of products released to both agency and travel providers, guiding the relevant teams such as product, regional organisation and marketing
Advocate and educate other departments including product on launch best practices
Best Practices documents, Project management for launch
Planning and management of product Deployment plans, reporting on deployment & product adoption
Process to gather, analyse and share adoption findings
Product Retirement plans and successful implementation

Director, Customer Implementation Resume Examples & Samples

Lead and motivate a team of implementation Specialists (project managers and testers) following corporate Human Resources policies and standards
Define and set team objectives monitoring performance ensuring these goals and objectives are achieved on a constant basis
Lead, coach and mentor team members on various functions
Execute corporate global MasterCard strategy with focus on customer processing implementations via adequate strategy translations
Ensure audit compliance of activities and work standards of team
Responsible for team adherence to standard implementation metrics and SLA’s
Perform strategic planning; financial planning; administration and management of department
Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts
Ability to manage large and complex internal and customer facing projects
Provide leadership, direction and supervision to staff and ensure each project or effort is adequately staffed; trained and managed. Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results; as necessary

Director Sap-business Implementation Manager Resume Examples & Samples

50% - Business Readiness & Deployment
Lead the project management and execution for Business Readiness, including resourcing, planning, scoping and communication
Successfully manage and monitor progress to ensure Business Readiness is delivered on time within budget, and business results are realized
Be critical on the need for SAP customization – maintain a firm stance on “leveraging what’s in the box”
Provide direction, coaching and development for local SSNA Managers and other team members as appropriate
Develop a culture of engagement and inclusiveness within the team. O Facilitate collaboration, communication and learnings during Business Readiness and across SSNA SAP deployments
Facilitate collaboration, communication and learnings during Business Readiness and across SSNA SAP deployments
Support Business Process Managers in identifying and resolving issues and risks
Lead SAP deployment activities, including scoping, requirements evaluation, design, testing/simulation, go-live and hyper care across the global SSNA business
Lead the project management of SAP deployments to ensure they are delivered on time, within budget and that expected results are achieved
Identify and resolve issues and risks, escalating them as appropriate
Develop contingency plans to minimize risk
50% - Coaching, Development & Change Management
Will directly oversee, coach and develop 11 individuals throughout the project, including roles such as Change Lead, Business Intelligence Lead and multiple Project Implementation Leads (PILs)
Lead the design, development and execution of Change, Communication and Education initiatives. This includes leadership alignment, stakeholder management and culture change
Identify barriers and challenges for successful projects, determine alternatives and implement the preferred/approved recommendation to mitigate project risk
Oversee capability build of the business project or change leads, including setting up of local Change Agent Network as appropriate
Lead education strategy approach for projects requiring capability building
Coach and advise business on ongoing change management for successful business acceptance of the change
Ensure proper communication through the Business Readiness and SAP Deployment phases
4 year University Degree in any discipline
10 or more years of business experience working with plant operations, supply chain execution, or indirect purchasing processes
3 or more years of experience on a Business Process SAP and/or large ERP implementation team
5 or more years leading and managing projects with change management element impacting the following: planning / costs / quality / schedule / gated processes/ critical path management
Ability to travel regionally 50-70%

PP Process Adoption & Implementation Director Resume Examples & Samples

Extensive experience in developing and implementing standard processes globally across an organisation
Significant internal and external experience of end-to-end requisition to pay process
Extensive successful experience in business case development and implementing strategy
Experience of achieving results through others, both through direct management and virtual teams
Significant and relevant industry knowledge of current and emerging end-to-end requisition-to-pay technology and translating into strategy development and implementation

Director Technical Implementation Resume Examples & Samples

Participate in the development of, and is accountable for the design and execution of the vision and strategy for Technical Installation Team
Oversees the day to day operations to ensure operational efficiencies, quality of installations, regulatory compliance and staff management
Close & Continuous communication with all Order Fulfillment department heads, Sales and Service Managers
Participate in annual revenue and expense budget setting
Develop, implement, maintain and follow Quality procedures as they pertain to company policy and changes to Product Delivery Installations Department
Accountable for Elekta’s Customer and Employee Loyalty Culture, closed loop processes and related process improvements within the department
Effectively communicate with clients to identify needs and evaluate alternative business solutions and strategies when called upon
Resource Planning and utilizelization
Maintain all company assets and leased equipment in good working condition, assuring they are serviced and calibrated as required
Establish strong working relationships with Elekta Product Supply Centers, distributors, contractors and third party providers to deliver feedback and reviews against key performance indicators and enforce consistent service and support delivery levels
Management Duties: Mentor, advise, and administer reviews for employees under direct management ensuring departments are staffed, trained (product and soft skills) and organized with the required skills and proper coverage is maintained for all departments and customers; Sets development plans and KPIs for staff members and team
Provide continued mentoring and leadership to employees
Establish career paths within the Product Delivery Installation Teams, ensuring cross-training of all products
Establish and maintain departments quality measures, benchmarks and best in class practices
Incorporate Elekta Values into all departmental functions and responsibilities
Promote continuous improvement and be a change agent
Drive efficiency programs identified by self or others within Elekta
Degree in engineering or medical technology field; Masters Degree preferred, or equivalent experience
Extensive experience in medical equipment installations, information systems and radiation therapy equipment
Solid experience in a technical field, preferably in a medical setting
Proven people management experience
Ability to influence and lead a complex and diverse team
Ability to effectively interact with customers (via phone and face to face)
Excellent time management, organization, strong analytical and problem solving skills
Self motivated and have excellent relationship building skills
50% travel expected with the ability to travel, occasionally with short notice
Must be a change agent with the determination to succeed
Familiar with Windows Word, Excel, PowerPoint, and Visio applications