Implementation Project Manager Resume Samples

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P Boehm

Precious

Boehm

384 Greenholt Knolls

Boston

+1 (555) 826 9527

384 Greenholt Knolls

Boston

Phone

p +1 (555) 826 9527

Experience Experience

New York, NY

Implementation Project Manager

New York, NY

Hackett-Baumbach

New York, NY

Implementation Project Manager

Create and manage project plans, risk trackers, and other standard project management documentation
Prepare Discovery Document to be reviewed with client. This document will be developed with the assistance of the Health Care Services Product Manager and MIS
Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result
Provide technical expertise to support our sales and account management teams. Collaborate closely with our engineering teams to create technical solutions
May support Senior Project Managers or Program Managers on large projects and may independently manage small scale projects
Assist in developing workflow, processes and procedures for new products or services
Develop performance, project status, meeting correspondence and ad hoc reports for consumption by various levels of management

Dallas, TX

Senior Implementation Project Manager

Dallas, TX

Haley, Kris and Quigley

Dallas, TX

Senior Implementation Project Manager

Direct the work of others assigned to project work-teams; Conduct analysis of project tasks assignments performed by department staff members
Obtains access to decision makers; creates and presents a solution for decision makers
Supports Senior Project Managers on large projects and may independently manage small scale projects
Makes presentations to management on project updates, project cycle, and expected results
Conceptualize, generate, plan, manage and execute high-impact implementation projects
Follows established change management procedures should project plans or schedules be adjusted
Participating with account management teams to estimate, develop and review proposals for software and services deals

present

Philadelphia, PA

Implementation Project Manager Senior

Philadelphia, PA

Kreiger, Cruickshank and Von

present

Philadelphia, PA

Implementation Project Manager Senior

present

Mentor and assist managers with coaching Implementation Project Managers on the team
Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
Manage activities through heavy phone work with clients and business partners
Effective status reporting, project budget management and timeline management
Identify and implement process improvements that drive productivity, client and employee satisfaction, and improve revenue drivers
Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology
Write core product design documents following Concur’s established methodology

Education Education

Bachelor’s Degree in Business

Drexel University

Bachelor’s Degree in Business

Skills Skills

Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
Flexibility, professionalism, and ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions are essential
Strong attention to detail and track record of delivering high quality work
Excellent written and verbal communication skills and virtual presentation skills with a strong ability to build rapport with clients in a virtual mode
Strong technical aptitude and ability to understand technical concepts quickly
Strong leadership skills with the ability to build strong relationships with customers, SAS team and third parties
Strong attention to detail
Ability to quickly grasps complex concepts and conveys concepts in a way that is easily understood by others
Ability to maintain a good working relationship with peers and internal contacts
Attention to detail with high quality standards

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Implementation Project Manager Resume Examples & Samples

Provide assistance to the Sales/Consulting function in developing client solutions where significant opportunities are identified, ensuring consistency with J.P. Morgan Chase Morgan Treasury Services strategy and capabilities
Provide consultative advice to customers on J.P. MorganChase product offerings, negotiate alternative solutions with clients where necessary
Conduct scoping meetings with clients, complete scope document to ensure systems and products are clearly defined and signed off by the client and product companies
Develop project plans as agreed for each deal incorporating the methodology used within the Project Management team. Project manage all activities across J.P. Morgan Chasedisciplines and geographies as required. Provide guidance to the client with respect to the tasks and their role within the plan
Where applicable, work in client sites to facilitate the implementation process including their subsidiaries
Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client
Facilitate issue resolution, user acceptance testing, training, etc. related to the client implementation
Work with vendors when applicable for third party services
Understanding of technical systems to manage the client's expectations
Provide ad-hoc support and feedback to the core product managers based on awareness of trends spotted in the market as well as on a deal-specific basis
Determine further revenue opportunities through the life cycle of the implementation
Facilitate obtaining legal agreements from clients
Provide ad-hoc support in planning and implementation of new projects within the team designed to achieve the team's collective objectives
Attend client meetings to review the project against the plan
Travel required: less than 20%
Accountability for end to end process
Proven experience in Project Management (Project Management Certification preferred)
Ability to succeed in a dynamic environment
Demonstrated skills at developing and motivating others
Experience in the management of change
Proven experience in Power Point, Microsoft Project,WordandExcel etc
Language skills preferable
Strong communication skills internally and externally at senior levels
Strong presentation skills and negotiating skills essential
Ability to work across functional areas within the clients office and J.P.Morgan Chase'sinternal partners to create partnership for each individual project
Expertise in time management

Cib-implementation Project Manager Resume Examples & Samples

Implement Cash Management solutions of varying size and complexity, primarily in EMEA, but also globally
Deliver service excellence and ensure a high degree of client satisfaction for the duration of the project
Project manage Implementations by being the central point of contact for both our Internal and External customers
Provide assistance to the Sales Teams with the review and development of client solutions. Attend Sales pitches to support the Sales process and present Implementation approach in ensuring target deliverables and milestones are achieved
Develop Project Management tools, such as project plans and action logs for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their roles and responsibilities within the plan
Work with internal and external parties to deliver the solution within the minimum time frames, ensuring roles and responsibilities are clearly defined, and resource allocation agreed
Provide ad-hoc support and feedback to the core Product Managers based on awareness of trends spotted in the market as well as on a deal-specific basis
Attend regular client meetings to review the project against the plan
Update internal tracking reports and project management tools on a weekly/monthly basis ensuring regular communication with internal / external customers
Either through own initiative, or through teams, be a pro-active member of the department, working to reduce implementation cycle time and improve overall client experience
Experience of working with European Cash Management / Treasury Products is preferable
Experience as a project manager and the ability to demonstrate project management specific skills using examples from your experience
You will also be able to discuss in detail which project management methodologies you have used and how much of a project lifecycle you have owned
You will be able to discuss specific situations where you’ve been required to present and update project plans to a senior management team and the issues you encountered in the process
Language skills: Fluent German language is essential (French, Italian, Spanish, Swedish are desirable)

Implementation Project Manager Resume Examples & Samples

Provide consultative advice to customers on J.P. MorganChase Commercial Card product offerings; negotiate alternative solutions with clients where necessary
Provide assistance to the Sales/Consulting function in developing client solutions where significant opportunities are identified, ensuring consistency with J.P. Morgan Chase MorganCard Services strategy and capabilities
Understanding of technical systems to manage the client's expectations. Among others, these systems include PaymentNet, SmartData, EDS (HP), TSYS
Travel required: approximately 25%
Accountability for end to end process and transition to servicing partners
Requires 3-5 years exposure to commercial card payment products
Proven experience in Project Management (PMP, Project Management Certification preferred) to drive client to launch within cycle time goals
Strong technical aptitude is important to understand and lead discussions on file and message formats, data flow, connectivity, messaging and delivery methods of data requirements and integration to various systems including accounting, expense, travel, financial, eprocurement, etc
Proven experience in Microsoft Project, Excel and Power Point
Excellent written & oral communication skills
An acute client focus
Ability to work across functional areas within J.P.Morgan Chase to create partnership for each individual project
Strong presentation and negotiating skills are essential
Ability to succeed in a fast paced dynamic environment

Implementation Project Manager Resume Examples & Samples

In depth knowledge of Equity Compensation, CEP a plus
Proactively manages potential problems to mitigate and minimize risk associated with people, product types, and projects early to take corrective action. - Ability to prioritize multiple tasks and multiple client deliverables coordinating with all internal GSPS departments (Service Delivery Mgr, Operations, Client Management, FAS, Legal, CCG Directors, Product and Technology); monitoring the tasks at hand. - 5+ years’ experience in the Benefits arena
Business Knowledge: Depth of knowledge relative to equity plan administration
Analytical Skills: Well-developed problem-solving skills necessary to research and trouble shoot inquiries through continual interaction with all departments
Project Management/ Support: Organization skills to track and maintain open issues for multiple projects. Ability to work under periods of extreme pressure with very tight time constraints, i.e. periods of unexpected high volume activity on implementation client’s or a designated project
Leadership: Ability to take the lead on projects with minimal supervision or follow-up
Communication: Excellent written and verbal communication skills necessary to Interact with client management, product management, implementation, operations, legal and information technology (IT)

Cib-implementation Project Manager Resume Examples & Samples

Working with the product companies to design and implement customer solutions, assess deal impact and delivery against the RFP contracts and agreements. managing multiple projects concurrently
Working independently, navigating the JPMC organization as well as the clients' organization
Project Management Institute and Accredited ACH Professional Certifications a plus
BA/BS degree required or 10 years of relevant industry experience

Global Payroll Implementation Project Manager Resume Examples & Samples

5 years of Project Management experience required
Solid experience with global payroll migrations, location migrations and international payrolls
Prior experience with Oracle HRMS/Payroll is highly preferred
PMP Certification preferred
Ability to create and maintain complex project and program plans is required
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative. Ability to craft innovative project management deliverables and techniques to manage strategic programs in a matrix environment

TTS Regional Implementation Project Manager Resume Examples & Samples

Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow moving deals
Ensure strict adherence to defined quality standards and practices outlined in “best practices” collateral. Consistently achieve “excellent” rating in scheduled quality reviews
Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CSM engagement questionnaire and completed CSR handover process 4/6 weeks before scheduled “go live”)
Effectively manage client relationships and ultimately act as trusted advisor – particularly in relation to upper tier client base. Enhanced client satisfaction should be reflected in positive client survey scores and documented during detailed post implementation reviews and case book write ups for future implementation usage and marketing purposes
Continuously initiate and drive process enhancements
Perform strategic projects, as required
Participate in staff forums and survey process
Ensure 100% effective RCSA results and support all audit protocols as appropriate
Language proficiency: fluent (business) French or German is regarded as a significant advantage
Previous exposure to senior management
Results orientation – evidence of proactively driving projects to conclusion
Negotiation, decision making and problem solving skills
Flexibility – ability to manage a varying workload (ie, volume, complexity and composition)
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as specified

Implementation Project Manager Resume Examples & Samples

Provide assistance to the Sales function in developing client solutions where significant opportunities are identified, ensuring consistency with J.P. Morgan Chase Treasury Services Strategy and capabilities
Provide consultative advice to customers on J.P. Morgan product offerings and raise alternative solutions to the client where necessary
Manage the solution from inception to completion within specified timeframes. Lead the implementation to ensure delivery of products and services is completed with full accountability for end to end process
Conduct scoping meetings with Clients, complete scope documents to ensure systems and products are clearly defined and signed off by the client and our product companies
Understand the TSS product offerings and ensure an accurate and flawless setup
Develop project plan and (‘simple’) project charter outlining all project deliverables, milestones and resources / apply PDF methodology used within the Project Management team
Provide guidance to the client with respect to the tasks and their role within the plan
Coordinate and manage internal and external parties to deliver the solution within the required timeframe for the client by providing regular verbal and written status updates to clients and business partners
Conduct regular client project meetings to ensure adherence to project plan and milestones
Adhere to all compliance, audit and risk procedures
Facilitate timely issue resolution related to the implementation and serve as a point of escalation on behalf of the client
Maintain a current portfolio of client implementations, monitoring requests to ensure aged items are escalated timely
Adhere to all JPMorgan Chase and Departmental policies and procedures and update Deal manager with key information and documentation in a timely manner
May require travel or working on-site at client location to facilitate the implementation process

Implementation Project Manager Resume Examples & Samples

Proactively manages potential problems to mitigate and minimize risk associated with people, product types, and projects early to take corrective action
Ability to prioritize multiple tasks and multiple client deliverables coordinating with all internal GSPS departments (Service Delivery Mgr, Operations, Client Management, FAS, Legal, CCG Directors, Product and Technology); monitoring the tasks at hand
5+ years’ experience in the Benefits arena

Implementation Project Manager Resume Examples & Samples

Project management background
Organisational and planning skills
Ability to manage high workload
Flexibility - ability to manage a varying workload (ie, volume, complexity & composition)
Strong work ethic - willingness to take a "hands on" approach to ensuring all elements of the solution are delivered as specified
Attention to detail & experience of working in a controlled environment

Implementation Project Manager Resume Examples & Samples

Demonstrated ability to handle multiple projects at one time, all in varying degrees of the implementation lifecycle
Excellent communication skills internally and externally at senior levels
Strong presentation skills and problem-solving skills essential
Ability to work across functional areas within JPMorgan Chase to create partnership for each individual project
Additional Preferred Experience:Minimum 3+ years experience in commercial card, in either an implementation, relationship management, servicing or sales role

Implementation Project Manager Resume Examples & Samples

In partnership with the Implementation Manager, develop, maintain and execute a clear project management plan for defining the processes and procedures for how the project will be planned, executed and controlled
In partnership with the Implementation Manager, review the deal model and negotiate budget and related resource time with Implementation Services senior leadership to establish a baseline
Direct and coordinate with the Control Account Managers (CAMs) to define project scope, deliverables, schedules, budgets, and quality measures in alignment with the sales contract/SOW
Build a high level integrated project schedule, which includes the entire scope of the project, to effectively drive results leveraging the client, project team, and Hewitt leadership
Review CAMs individual scope, schedules, budget analysis and quality metrics to confirm their work is well planned in accordance with the overall project scope, and partner with them to make adjustments as necessary
Implement and execute a project communication and governance plan to drive clear, consistent and accurate status reporting on a regular basis for various client and internal audiences
Interface with the client to review the schedule, status reports, issues, and mitigation plans in an effort to stay in synch with the client, identify their needs and gain their support to deliver and resolve issues
Anticipate potential issues and ensure timely mitigation plans are developed and reviewed with required project team members
Assess project data to determine trajectory as compared to baseline. Develop and advise the Implementation Manager regarding strategies for course corrections
Identify variances, work with CAMs to develop proposed corrective action plans, and immediately escalate project variance to ensure projects stay on schedule and within budget
Control scope by implementing and monitoring a change control process and provide coaching to the team on the impacts of scope creep
Be accountable and review work performed by others in support of maintaining the project schedule, financial updates, and resource supply/demand status
Drive process improvement initiatives within the project management domain. Capture lessons learned throughout and during the closing of a project
Follow project manager discipline to ensure consistency across all implementation projects
6-10 years of experience leading large, complex projects required
PMP certified or striving to be certified within 12 months
Benefits knowledge preferred
Strong knowledge of the Project Management Institute's (PMI) teachings on project management methodology, tool and techniques
Experience utilizing PMI methodology, tools, and techniques to deliver successful projects
Financial experience determining the budget for a project and monitoring variances
Experience with coaching and coordinating the work of others when balancing multiple tasks
Extensive experience in issue resolution, problem-solving and relationship building
Experience utilizing risk/issue management artifacts, assessing impact and delivering mitigation plans
Experience facilitating project planning meetings, preparing presentations and presenting to various audiences
Experience building and analyzing project schedules that are in alignment with the Work Breakdown Structure and include baselines, statusing, task logic, critical path, and resource alignment
Extensive experience designing and implementing clear and easy-to-navigate project artifact and information repositories
Strong knowledge of MS Project, MS Excel, and MS Word. Basic knowledge of MS Visio
Basic knowledge of Sarbanes-Oxley guidance

IS&T Implementation Project Manager Resume Examples & Samples

Performing risk analysis and planning for assigned projects
Communicating project progress to leaders and stakeholders
Financial management and reporting of the project
Utilizing integrated management methods that include business planning, metrics reporting and ongoing reviews
Working complex problems and projects in which an analysis of the situation or the data requires an evaluation of identifiable or intangible variables as well as "systems thinking" viewpoints to identify and address unintended consequences
Evaluating client requests against current and future capacity
Coordinate resources to ensure the highest priority items are handled first
Ensuring clarity of vision to construction units, offshore teams and client delivery group
Significant experience in driving results, and proven history to see downstream-impacts and to navigate through them
4+ years of relevant project management experience
Experience defining and communicating technical and data requirements
Experience establishing and managing client relationships
4+ years of employee benefits (HW, DC, DB) or compensation
Demonstrated consulting experience
Experience leading a team of 5-10 individuals to deliver results
Ability to work in a highly collaborative and team-oriented environment
Flexibility to juggle multiple projects
Demonstrated flexibility and adaptability to change
Creativity in problem-solving skills
Ability to write detailed programming requirements for the site build team

System Implementation Project Manager Resume Examples & Samples

Control project schedule, deliverables and milestones, evaluate and communicate any possible risks to the completion of the project tasks
Organize, lead and facilitate project-related meetings, including the creation of agendas and preparation of materials
Support the documentation creation and update for the processes being implemented, including deliverables and key controls
Coordinate resource needs and usage
Oversight the quality of the project
Provide technical support and create recommendations report in order to indentify successful and unsuccessful project factors
Respond to issues and priorities as they arise
Proactively manage changes in the project scope, identify potential problems and devise contingency plans
Establish and maintain strong and trusted relationships with Customers
Identify improvement opportunities, process risks, gaps or any help needed and communicate with business analyst & direct manager in a timely manner
Maintain an efficient, direct and timely communication with direct manager, team members and customers
Actively participate in training, communication, process improvement projects as assigned by direct manager in accordance with Citi objectives
Provide timely and effective feedback
Measure & track performance to ensure team meets committed service level agreements
Provide guidance to the team in resolving day-to-day operational issues
Drive efficiency & productivity among the team
Bachelor’s degree in Business, Finance, Accounting or any related field
3-5 years of experience in Financial or Technology Services. Prior technical experience with data mining, Business Objects, SQL Server or other analytical tools is desirable. 2 years experience in the specific system under her/his responsibility. Previous experience in project implementations is desirable
Proficiency in Excel and Access Fluent English (additional languages may be needed due to special customer requirements) Knowledge of project management techniques and tools Ability to work independently· Excellent organizational and multi-tasking skills
Prioritization sills
Excellent documentation skills· Self-motivated and proactive
Deep understanding of the systems under her/his responsibility
Understanding of the systems relationships and dependency within the reporting structure
Delegation skills
Listening skills
Business Writing

Implementation Project Manager Resume Examples & Samples

Demonstrates understanding of and proficiency with MIS file formatting, single sign on and web services
Demonstrates advanced abilities/proficiencies with PC technology, including Microsoft Outlook, Project, PowerPoint, Visio, Excel, & Word
Demonstrates the ability to work independently and concurrently on multiple projects or project stages of varying durations and complexities
Demonstrates excellent communication skills (verbal & written)
Demonstrates strong interpersonal skills, including customer service focus toward resolution of issues
Demonstrates ability to deal with internal and external managers at various levels including senior management
Demonstrates ability to present technical and product material to diverse groups of customers or potential customers

Implementation Project Manager Resume Examples & Samples

Develop project plan and ('simple') project charter outlining all project deliverables, milestones and resources / apply PDF methodology used within the Project Management team
Project Management experience, including the use of project plans and issues logs
Proven meeting facilitation skills
Proven ability to successfully manage conflict
Proficient in various desktop and internet based applications
Cash management and treasury services experience/knowledge preferred
BA/BS degree required or 3 years of relevant industry experience

Cib Implementation Project Manager VP Ts Implementations Resume Examples & Samples

Project management experience, including the use of project plans and issue logs
Proven team leadership and meeting facilitation skills
Ability to adapt to a changing environment
Cash management and treasury services experience/knowledge required
Certified Treasury Professional certification preferred
BA/BS degree required or 10+ years of relevant industry experience

Implementation Project Manager Resume Examples & Samples

Lead SUA and other commercial card products implementations
Provide consultative advice to customers on J.P. Morgan Chase Commercial Card product offerings; negotiate alternative solutions with clients where necessary
Conduct introductory meetings with clients to ensure systems and products are clearly defined and understood by the client
Follow standard project plans incorporating the methodology used within the Project Management team. Project manage all activities across J.P. Morgan Chase disciplines and geographies as required. Provide guidance to the client with respect to the tasks and their role within the plan
Help clients understand JPMorgan Chase file interfaces and connectivity
Proven experience in Project Management
Some knowledge of file layouts and interface issues
Proven experience in Microsoft Project, Excel and Power Point, Visio etc
Ability to work across functional areas within the client’s office and J.P.Morgan Chase's internal partners to create partnership for each individual project

Cib Implementation Project Manager VP Ts Implementations Resume Examples & Samples

The management and implementation of complex new business wins and the management of transition/deal management activity
Ensuring client business requirements are understood and satisfied
Project management experience, including the use of project plans and charters and issue logs

Cib Investor Services Implementation Project Manager VP Brooklyn Resume Examples & Samples

Lead large and complex onboarding engagements
Meet established deadlines and communicate delays to stakeholders
Prepare and participate in client pitch presentations
Prepare management reports, contribute to and adhere to operational controls
Participate in ad hoc projects and business initiatives

Technical Implementation Project Manager Resume Examples & Samples

Commercial Card experience (Minimum 3 years)
Credit Card Processing (Commercial and Consumer)
Credit Card Authorization, Interchange, Settlement, and Processing
Mainframe Data Processing and Delivery
ACH Processing

Aladdin Business Implementation Project Manager Resume Examples & Samples

Liaise with the client's project manager and provide strong leadership for the Aladdin relationship
Work directly with the client to create and administer the implementation project plan, as well as the coordination of resources across multiple functional areas
Lead and document investment and operational workflow design sessions for various asset classes, including equities, fixed income and derivatives
Lead and/or assist in project channels within the project, such as compliance, interface, Aladdin configuration, testing and user training
Work closely with the client and Aladdin Product Managers to support client development needs
Participate in Aladdin business development activities assisting in system validations and due diligence meetings with prospective clients
5-10 years’ work experience in the financial services industry. Familiarity with buy-side investment management process a plus
Ability and willingness to also act as subject matter expert to deliver the outcome in hands on approach
Past experience in implementing financial management systems at external clients (portfolio/trading systems, risk platforms, operation tools) or in driving integration project as a team at Financial Industry. With/at global firm is a plus
Outstanding academic achievement, CFA, CMA a plus

Implementation Project Manager Resume Examples & Samples

Serves as single point of contact, accountable for project execution and managing the interdependencies
Conducts scoping meetings with clients to gather and document solutions and specific set-up requirements
Manages the solution from inception to completion within specified timeframes
Leads dedicated project team/resources averaging 5 – 1- project members
Conducts regular client project meetings and ensure adherence to project plan and milestones
Ensures accurate and timely set up of products and services with full accountability for end to end process and facilitates timely issue resolution related to the implementation
Demonstrated ability to work in a team environment
Operational customer service experience a plus

Implementation Project Manager Resume Examples & Samples

Handle multiple concurrent assignments under challenging and changing conditions
Plan-centric mentality - Excellent organization and time management skills
Work well under pressure and be assertive in driving stakeholder engagement
Understanding of hedge funds and/or alternative asset managers
Manage expectations with clients and internal stakeholders, including delivering tough messages
Strong analytical and problem solving skills – including in unfamiliar domains
Adaptive self-starter with a can-do attitude - must be comfortable working with ambiguous and dynamic conditions
Knowledge of fund administration business or fund operations
Willingness to escalate issues and put forward solutions
Inherent curiosity and drive to understand the business and improve the service model
Excellent command of written and spoken English
Proficient use of Microsoft Project, Visio, PowerPoint, Excel and Word
Minimum of 5-7 years of experience in the financial industry
Capital markets and/or fund administration knowledge
Project Management, consulting, or fund operations experience preferred
Client-facing written and verbal presentations
Demonstrated experience with delivering projects with direct accountability

Infrastructure Implementation Project Manager Resume Examples & Samples

Plans and coordinates project deliverables across multiple service providers in support of network infrastructure project requirements
Responsible for project set up for Network sponsored projects within the technology systems of record (Nexus, ITSM, etc.)
May provide input into development of business cases and technology estimates
Develops and manages the tasks within the overall work plan (H4, H5, H6)
Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders
Typically requires 7-10 years of applicable experience
Knowledge in one or more of the following Network product areas: LAN/WAN, Wireless, Voice, Load-Balancing, Content Mgmt, Perimeter)
Cisco certification
Client relationship management skills

Workday Implementation Project Manager Resume Examples & Samples

Test and implement Workday in multiple countries within an assigned region
Tactical execution of work plans as directed by the project team for region/vendor population (i.e. data collection, contractual analysis, user onboarding, etc)
Participate in workgroup meetings, testing, and provide status updates
Prepare and manage key stakeholders and user groups audience readiness, training,
Escalate issues and risks to project team, as well as Vendor Manager, as they arise
Identify, research, and resolve customer issues
Monitor key metrics and CTQ to ensure goals are met and provide regular updates to project team
Assist in developing and regional communications, adoption and engagement plans
Ensure project remains on budget, helping to coordinate payment and invoice validation in partnership with project leader
Serve as the dedicated resource to assist in development, implementation and support of the system for their region
Work collaboratively with key stakeholders to ensure program compliance
Flexibility to conduct multi-time zone meetings outside of local business hours
4 + years vendor management or consulting experience (or experience working and partnering with 3rd party vendors)
1-2 years of experience in a leader/ team lead capacity
Experience of project management and proven track records of delivery
Knowledge of Workday implementation is a must
Resourceful problem solver with experience in mid-size to large projects and implementations of new processes and/or technology
Strong MS Office skills (Excel, Powerpoint, Access, Word, Visio, etc)
Six Sigma experience preferred
Ability to speak English with professional verbal and written communication skills
Ability to be an effective business partner with different people and cultures
Bachelor's degree in related area or an equivalent combination of education and experience

Senior Implementation Project Manager Resume Examples & Samples

Contribute expertise to defining new J.P. Morgan Chase solutions in conjunction with Sales, and Product and develop an implementation strategy for complex client solutions
Conduct scoping meetings with Clients, gather and document solution and installation requirements to ensure systems and products are clearly defined and signed off by the client and our product companies
Prepare and maintain a comprehensive project plan outlining all project deliverables, milestones, and resources applying the PDF methodology used within the Project Management team
Coordinate and manage internal parties to deliver the solution within the required timeframe for the client by providing regular verbal and written status updates to clients and business partners
Provide guidance to the client with respect to the tasks and their role within the plan and update Deal Manager with key information and documentation in a timely manner
Meet and/or exceed scorecard objectives, including client satisfaction survey scores
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies
Provide support to team colleagues as required
Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
Proficient in various desktop and internet based applications; strong technical aptitude pertaining to Treasury Management products
Certifications a plus (Certified Treasury Professional, Project Management Institute, ACH)
BA/BS degree required or 5+ years of relevant industry experience

Regional Implementation Project Manager Resume Examples & Samples

Lead implementation of regional and global corporate cards programmes of varying size and complexity
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for on hold” and slow moving deals
Disciplined application of structured project management methodologies throughout the implementation life cycle, ensuring effective project control and delivery to plan
Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction – navigate bank on behalf of client, leveraging Citi’s global resources and escalation channels as required to ensure smooth delivery
Ensure detailed and timely functional partner engagement
Leveraging defined tools effectively
Attention to detail and comfort dealing with completing administrative work associated with solution delivery
Effective workload management/prioritisation to increase capacity/productivity within the implementation team
Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required
Complete all mandatory and personal development training as stipulated by controls officer and team lead
Ensure 100% adherence to internal controls and support all audit protocols as appropriate
Minimum of five years’ experience in client focused (B2B) environment
Prince2 or PMI accreditation is seen as a competitive advantage
University Degree (BSc/BA)
Further Higher Education ( e.g. Advanced Degree or MBA) preferred Evidence of client-focused work must be shown
Experience of managing complex projects
Industry knowledge is an advantage – either Credit/Charge Cards or Travel industry. Experience of expense/transaction management processes also an advantage
Purchasing and eProcurement experience also preferred, or finance and accounts payable
Ability to manage high workload within a pressurised environment
Strong work ethic – willingness to take a “hands on” approach to ensuring all elements of the solution are delivered as

Workday Implementation Project Manager Resume Examples & Samples

Manage project plan
Work cross functionally to coordinate multiple efforts happening at once
Provide weekly status updates to project managers
Partner with global functional leads to drive completion of deliverables by set dates
Monitor and follow up on open items to ensure deadlines are being met to keep project on plan
Partner with work stream leads to manage deadlines ensure they are achieving milestones
Escalate risks to PMO as necessary
Proven Project Management experience specific to Workday Implementation
Excellent interpersonal and communication skills
Very strong organizational skills and attention to detail
Demonstrated ability to provide the highest level of customer service to internal and external customers
Team oriented and willingness to help on all tasks as needed
Proven ability to be a resourceful problem solver
Ability to multi-task and work towards tight deadlines without compromising quality of work
Strong skills in MS Outlook, Word, Excel, and Access with the ability to learn additional programs as needed

Implementation Project Manager Resume Examples & Samples

Broad experience – at least 5 years within the Financial Services Sector
Good knowledge of Citi systems, operations and management structure
Project management skills, including MS Project

Implementation Project Manager Resume Examples & Samples

Provide consultative advice to customers on J.P. Morgan Chase Commercial Card product offerings
Assist clients in architecting solutions in accordance to best practices
Conduct discovery and readiness meetings with clients, complete project documents to ensure systems and products are clearly defined and signed off by the client and product companies
Develop project plans as agreed for each implementation incorporating the methodology used within the Implementation Project Management team. Provide guidance to the client with respect to the tasks and their role within the plan
Maintain all project related documentation
Facilitate and manage client meetings to review status and report progress
Manage approximately 10-15+ client projects simultaneously
Ensure audit compliance and compliance with product construct
Facilitate issue resolution, training, etc. related to the client implementation
Leverage key understanding of technical systems to manage the client's expectations regarding integration of commercial card platform data into their back office systems
Perform configuration of commercial card platforms based on agreed upon client requirements within best practice guidelines
Provide ad-hoc support and feedback to the core product managers based on awareness of trends spotted in the market as well as on a project-specific basis
Assist in identifying further revenue opportunities through the life cycle of the implementation
Identify and participate in process improvement initiatives to enhance client experience
Travel less than 20%
Minimum 3+ years experience in business project management
Minimum 3+ years experience in client facing implementation role for financial or commercial card software (Examples: Oracle, SAP, PeopleSoft, etc.)
Acute client focus
Strong presentation skills and problem-solving skills
Demonstrates skills motivating others
Self starter, highly motivated, ability to learn in a fast paced environment
Rapidly assimilates and applies new information

Store Implementation Project Manager Resume Examples & Samples

Direct and manage both internal and external teams to insure stores and project design align with brand direction, operational criteria, approved budgets and schedules
Manage and ensure all planning and store development occurs according to schedule and within budgetary guidelines without sacrificing quality
Manage assigned store build-outs including budgets, bidding, scheduling, construction, and on-site installations of fixtures, graphics, merchandising. Monitor progress of the installs and projects and handle issues that develop along the way
Manage store refurbishments and capital maintenance projects, partnering with retail facilities and retail operations
Manage communication with external vendors and internal colleagues on implementation and refurbishment of assigned stores
Develop and communicate schedule to meet lease required opening dates
Accountable for development and management of capital budgets related to assigned project
Team with purchasing, finance and accounting for process management of all assigned project related expenses
Review and prepare for approval all project related proposals and contracts
Partners with Sales, Marketing, PR, IT, HR, and other business units to identify business needs and implement appropriate solutions for Columbia stores and Retail partners
Supports the efforts of the Retail Administration Department and Real Estate Department
Maintains positive open lines of communication with all Columbia Sportswear personnel and contributes to the smooth flow of information and efficient operation of the organization

Implementation Project Manager Resume Examples & Samples

Key contact point between high profile clients and internal Citi parties
Broad, client facing, experience – at least 5 years within the Financial Services Sector
Project management skills, PMI accreditation would be preferred

Implementation Project Manager Resume Examples & Samples

Services Delivery
3-5 years of work experience in project management, project planning, and/or implementation required
Good analytical skills of technology offerings and service delivery
Good time management, organization, prioritization skills, and ability to manage expectations effectively when handling multiple assignments simultaneously with competing deadlines in a fast paced ever changing environment
Able to work with a variety of personalities and audiences
Ability to recognize project risks and determine paths to resolution

Implementation Project Manager Resume Examples & Samples

The ability to manage a significant client load and complex clients and includes understanding client needs and managing to project milestones
Collaborate with clients to address and resolve issues and escalate to management as needed
Technical integration ability to support technical set-up, changes and testing deliverables
Ability to work independently with limited supervision or oversight
Team members will be required to update solution documentation and client level project plans
Consult with client technical resources to understand and map technical needs into new solution. Explain format and data changes to clients
Write business requirements and technical requirements
Perform user acceptance testing, work with technical business partners to ensure they understand client requirements and can debug client interface issues
Ensure all approvals, sign-offs and client documentation obtained
Follow standard project plans as defined. Manage all activities across migration team, as required. Provide guidance to the client with respect to the tasks and their role within the plan. Ensure clients meet plan milestones
Ensure audit and risk procedures are followed
5+ years of client relations experience. 3+ years of Commercial Card experience
Excellent communication skills, verbal and written; intermediate to advanced analytical skills
Strong business and technical writing skills
Familiar with file transmission and data communication protocols, Electronic Data Interchange (EDI), Extensible Markup Language (XML)
Experienced with project plan and client task management execution
Ability to lead client meetings and foster client relationships
Ability to work across multiple business lines, various levels of management, and establish working relationships
Financial services and/or payments industry experience. Familiar with commercial card industry, ACH processing and various ERP systems
Some formal PMI certification or education is a plus
Proficient in Word, PowerPoint, Excel, Email, Internet Explorer (or other browsers)
Ability to learn internal / proprietary systems
Ability to plan, organize and manage multiple tasks and prioritize
College Degree preferred

Implementation Project Manager Resume Examples & Samples

Lead the scoping, design, implementation and quality assurance of implementation activities taking into account the detailed trading activity of trading desks across all asset classes and market sectors
Gain senior level buy-in to approaches and plans for implementing business process and infrastructure change
Accountable for the successful delivery of change in line with overall programme objectives and timescales
Identify, prioritise and proactively manage risks, exceptions and issues
Reporting of status, risks and issues to senior management
Contribution to the design and delivery of Front Office training plans and materials
Matrix management of teams
A point of contact and subject matter expert for internal and external related queries
Structured programme management in a markets front office environment and understanding of market risk management techniques
The analysis of legal and regulatory material and subsequent business process impact analysis
Successful delivery of change requiring significant stakeholder engagement and coordination
Developing, leading and completing projects with multiple business, support and components using appropriate matrix management of delivery teams across trading and support functions
Good awareness and understanding of the key drivers, industry challenges and opportunities of the structural regulatory reform of markets businesses
Leadership in a co-operative and collaborative working environment
Communication, Interpersonal and organizational skills to mobilize and motivate delivery at all levels
Management and facilitation to achieve objectives, with both local and with remote teams
Significant attention to detail with an ability to contribute effectively to formative strategic development where necessary
A practical and goal orientated focus with excellent verbal and written communication skills utilizing different media, to effectively communicate with senior management, clients and regulators
College/university education preferred, but appropriate industry experience and exceptional delivery track record is as important

Global Portfolio Implementation Project Manager Resume Examples & Samples

Work across functional organizations to identify synergies
Drive performance improvement through improved end-to-end process design and management
Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
Promote more effective use of existing tools and processes
Assess process risks, recommend and partner to implement solutions
Define automation approaches to enhance current capabilities and improve controls
Identify and support the development of new capabilities
Identify / develop metrics to best manage the organization
Ability to identify process improvement opportunities and approaches
Experience driving process change and efficiencies in a growing business - strong focus on execution and delivery against objectives
Ability to function productively in a fast paced changing environment
Strong experience producing related documentation including status reports, detailed schedules (MS Project), polished presentations (PowerPoint), risk lists, action items and meeting minutes
Experience with Lean and / or Six Sigma is a plus

ERP Implementation Project Manager Resume Examples & Samples

Looking for people who are collaborative, able to see projects to completion, able to work as a team, communicative, and committed to providing the best solutions
Experience leading ERP implementation projects
Expansive knowledge of business applications and resolving technical issues
Able to communicate in both Japanese and English
Certified SAP consultant in one of the following modules: SD, MM, FI,CO
Knowledge of ITIL or IT Management
Experience with programming and developing a tool for users utilizing a script language

Partner Implementation Project Manager Resume Examples & Samples

HTTP REST APIs
SQL and Big data analytics such as Hadoop, Hive, BigQuery
Linux and shell
OAuth authentication
DNS, TCP, firewalls, database systems
Experience in writing software in one or more languages such as Java or Python is preferred
Bachelor's degree in Computer Science or similar knowledge

Payroll Implementation Project Manager Resume Examples & Samples

Be responsible for driving processes and accountable for results around a successful payroll implementation
Be the primary contact/liaison between HR/Payroll/Finance as well as technical and vendor teams to gather requirements, resolve issues, answer questions and ensure expectations and deadlines are met
Manage project scope, identify risks and establish contingency plans to ensure requirements are being met
Create implementation time lines including creating project plans and tasks
Be responsible for providing regular status updates to ensure all necessary tasks are on track
Manage communications and meetings with internal team members to ensure tasks are being completed and deadlines met

Senior Implementation Project Manager Resume Examples & Samples

Set clear expectations and understanding by establishing clear timelines and managing documentation requirements
Exhibit ownership of and deliver an excellent on-boarding experience and client satisfaction
Own Internal Communication and Status Updates
Ensure deal deliverables are met and hold owners accountable
Demonstrate creative problem solving and solid judgment decision making
Ownership, transparency and escalation of risk issues when they occur in a timely basis
Some travel may be required (less than 25%) to visit clients
Operations and customer service experience

Global Custody Implementation Project Manager Resume Examples & Samples

Liaise with client and the sales manager to understand the client's service needs in order to match them to our delivery capabilities
Produce a detailed service definition document for agreement by both the client and Citibank, to be used as a baseline for implementation
Conduct post implementation reviews with the client and the Citibank units involved to monitor satisfaction and effectiveness
Strong analytical capabilities
Project management skills, including MS Project, would be preferable

Implementation Project Manager Resume Examples & Samples

Oversee the entire implementation life cycle, including the following tasks: gather requirements, author specifications, build task lists, run status reviews, prioritize, manage scope, track, anticipate and address challenges before they become issues
Interact directly with Sales, Operations, Marketing IT and vendors to ensure requirements and timelines are met
Develop and maintain full-scale project plans including defining scope, goals and deliverables
Define and monitor project dependencies, milestones, timelines, and budgets to ensure adherence to project requirements
Define and effectively manage project expectations with team members and other stakeholders
Assure timely completion of system configuration and IT infrastructure related tasks
Results based leadership style with strong impact and influencing skills
Persuasive and credible presentation style in order to influence all levels in the organization
Strong analytical and intuitive investigative skills
Strong self-confidence, good judgment, and sound decision making and problem solving skills
Possess excellent time management/organizational skills with a keen eye toward attention to detail
Flexibility, professionalism, and ability to work in a highly stressful environment and perform a variety of tasks with numerous interruptions are essential
Strong organizational and attention to detail required
Must possess good verbal and written communication skill

Implementation Project Manager Resume Examples & Samples

For assigned accounts
3+ years of proven Project Management, implementation project management and/or consulting experience, preferably in educational environments
Experience with, or knowledge of, the buying and implementation cycles of technology solutions (Internet delivery preferred) in the education environment
Demonstrates experience in managing client projects
Demonstrates solid written and oral communication skills

Implementation Project Manager Resume Examples & Samples

Facilitate and manage client meetings to review status and report progress Coordinate and manage internal and external parties to deliver the solution within the required timeline for the client Ensure audit compliance
Minimum 3- 5+ years’ experience in client facing implementation role for financial or commercial card software (Examples: Oracle, SAP, PeopleSoft, etc.)
Demonstrated ablity to handle multiple projects at one time, all in varying degrees of the implementation lifecycle
Minimum 3+ years’ experience in commercial card, in either an implementation, relationship management, servicing or sales role
Demonstrated skills motivating others

Implementation Project Manager Resume Examples & Samples

Provide assistance to the Sales function in developing client solutions where significant opportunities are identified, ensuring consistency with J.P. Morgan Chase Treasury Services strategy and capabilities
Identify and lead appropriate business partners (i.e., legal, product, ops, technology, risk, sales) to ensure delivery of products and services is completed within client agreed upon timeframes, with full accountability for end to end process
Understand the TSS product offerings to ensure an accurate and flawless implementation
Conduct regular client project meetings to ensure adherence to project plan and milestones, facilitate timely issue resolution related to the implementation and serve as a point of escalation on behalf of the client
Adhere to all compliance, audit, and risk procedures as well as all JPMorgan Chase and Departmental policies and procedures
Operations and customer service experience a plus

Implementation Project Manager Resume Examples & Samples

You will have demonstrable experience of leading complex international projects and teams across the complete project lifecycle to deliver real business value
You will appreciate the importance of traditional project management techniques and be comfortable applying different methodologies to solve different problems as the need arises
You will have a structured approach to work ensuring activities and spend are tracked against budget
You will be quick to identify problems and challenges in the business and take a structured approach problem solving
You will be self-motivated and able to work with limited supervision, while able to provide accountability of progress through regular reporting and communication
You will have the interpersonal skills necessary to lead, manage, mentor, coach and train teams, whilst effectively and communicating with clients and individuals at all levels of the organisation
You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation

Implementation Project Manager Resume Examples & Samples

Develop key project management programs across both KYC and Financial Regulatory rules integration
Becoming a subject matter expert in a multitude of rules such as KYC and Financial Regulatory globally
Work with outside Project Managers to define requirements for new system functionality required, and help coordinate implementation through BRDs and FRDs
Create a picture of the entire SRI group by region, who the key stakeholders are, and develop relationships with them. Work closely with management based in New York to create objectives/tasks, and track personal performance
Developing and maintaining lists, tracker and calendar of SRI projects
Hold monthly key project conference calls and maintaining minutes
Participate in industry calls regarding KYC and Financial Regulatory rules
Assist the global teams in the development of FAQs and a knowledge library on each project
Develop a Business Analyst core template checklist and training guidance
Liaise between each Global Head in strategy development and delivery of projects
Maintain SharePoint of each global project
Assist in the development of a global marketing initiative for each of the SRI teams
Knowledge of the operation and/or control environment at Credit Suisse preferred
2+ years of experience in Financial Services
Particularly subject-matter knowledge of KYC/AML, FATCA, Dodd-Frank, EMIR and other global-specific regulatory requirements
Proficient in financial/strategic analysis; ability to conduct complex analysis under tight timelines
More-advanced Excel (e.g., pivot tables, VLOOKUP), PowerPoint, Word, and Sharepoint skills a must; proficiency with market data systems is a plus
Highly motivated, willing to work in both team and independent situations depending on current workload, with flexibility to take things on not necessarily wholly within the written scope of the function
Maturity to work as a leader with senior level professionals
Communication skills: responsive, polite, clear, and succinct. Has confidence to work with senior salespeople and sensitive clients. Can communicate effectively in writing
Highly organized, can handle multiple issues simultaneously, can work under pressure, and clearly communicate status to manager

Implementation Project Manager Senior Chicago Resume Examples & Samples

Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
5 Years of relevant experience
Project Management experience, including the use of project plans and issue logs
Strong technical aptitude pertaining to Treasury Management products
Cash Management and Treasury Services experience and knowledge
CTP or PMI certifications

Implementation Project Manager Senior Resume Examples & Samples

Exhibit ownership of on-boarding experience and client satisfaction
Diligent awareness of risks in our processes in a timely manner
Manage activities through heavy phone work with clients and business partners
Time management and organizational skills
Demonstrated ability to work in a team environment, and ability to adapt to a changing environment

Implementation Project Manager Resume Examples & Samples

Develops, plans, and implements the cloud-based Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. Sets deadlines, assigns responsibilities, and monitors progress for enterprise systems
Evaluates and recommends changes to current and future system requirements to meet organizational needs
Exercises overall day-to-day control of project leaders and the resources of the program, balancing the needs for program success with the skills and capabilities of the staff
Communicates regularly and comfortably across various departments -- from individual to the Management Team level in order to negotiate solutions that foster strong relationships and continued success of the project
Develops an effective planning process, for the creation of an integrated project schedule that encompasses all aspects for the Lead to Cash initiative and for the actual execution in conformance to plans and the continuing update and adjustment of plans and execution to fit changing circumstances
Implements and leads an effective project change management process that pro-actively identifies project changes and incorporates an appropriate impact analysis and approval for such changes across the program team
Creates and maintains a monthly financial management process that incorporates actual financial performance to forecasted performance and justifies all variances; accurately forecasts expenditures in alignment with the project budget and supports the budgeting process throughout the project lifecycle. Follows the company's financial processes and policies
Directs the development and maintenance of plans, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the execution of a program and its likelihood of success
Makes timely, effective decisions at the project level and communicating those decisions both up and down the program structure, while approaching needed decisions in a logical and thoughtful manner and weighing conflicting information
Motivates, inspires, counsels and facilitates individuals and teams to take responsibility and accountability for the project team goals
Requires a bachelor's degree in business or related field
Minimum of 8 years of experience in the project management field or in a related area
Experience with ERP implementations required, NetSuite experience preferred
Experience with CRM implementations required, SalesForce.com experience preferred
Expereince implementing cloud-based solutions
Familiar with a variety of the field's concepts, practices, and procedures. PMP certification preferred
Ability to communicate regularly and comfortably across various departments to foster strong relationships and continued success of the project
Proven success in software project implementation and deployment
Strong critical thinking, problem solving and troubleshooting skills
Demonstrated ability to manage project risk
Experience in managing multiple stakeholders across many geographies
Solid organizational and time management skills
Willingness to travel up to 30%

Implementation Project Manager Resume Examples & Samples

Develop and manage project plans across a spectrum of client delivery projects
Communicate delivery progress to key client and internal stakeholders from the operational level through executive leadership
Facilitate discovery processes and document core project requirements
Actively manage project budget and finances
Improve existing and capitalize on opportunities to develop new delivery methodologies and tools
Develop relationships with key external and internal stakeholders to ensure efficient product delivery
Build strong working relationships with TransPerfects Operations, Training and quality teams
Analyze and troubleshoot technical and client-specific issues Defining and designing action plans for quality improvement together with clients, Managers, Account Managers. Ensuring action plan objectives have been met
Native level English with another language a plus
A minimum of 3 years experience in delivering projects
Project Management Certification (Minimum Prince 2 Practitioner or PgMP)

Implementation Project Manager Resume Examples & Samples

Utilizes a combination of product knowledge and project management skills to ensure a quality implementation experience for the client
Proactively contacts clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support solution delivery
Consistently executes implementationprocess and methodology
Oversees accurate, timely, and successful achievement of milestones through the entire implementationcycle
Participates in project planning and/or facilitates efforts
Effectively manages assigned business through internal systems. Documents client interactions
Build and enhance positive working relationships with clients and other stakeholders
Coordinate internal resources to ensure delivery on commitments
Report progress, project accomplishments and deliverables to ImplementationTeam Manager, other internal stakeholders and Client
Assess operational opportunities to increase service quality and/or efficiency
Conduct off-site visits, up to 10% travel may be required
Must be proficient in Microsoft Office (Excel, Word, Outlook, etc)
University degree, college diploma, or equivalent experience in business or related field
3 years of experience in customer service
Experience with project management software (MS Project, Smartsheet or similar) is a plus
1-3 years of experience in software support desired
Experience working across a complex organizational matrix. Ability to thrive in a fast paced environment and handle multiple tasks simultaneously
Experience with a CRM application (Microsoft CRM, Salesforce, etc)
Strong attention to detail and track record of delivering high quality work
Excellent leadership, problem solving, and analytical skills
Ability to adapt quickly to change and deliver results in ambiguous environments
Exemplary verbal, phone, and written communication skills
Ability to travel up to 10% of the time to client sites

Implementation Project Manager Resume Examples & Samples

Experience managing project budget, timelines, and resources
Thorough understanding of database systems, schemas, and administration
Proven experience in managing large data migration projects including data analysis, data cleanse, DM Development (design, build, test), and data testing
Deep understanding of the Salesforce platform and extensions
Prior work experience in an Agile or Scrum environment
Extensive experience with industry standard PM tools such as Microsoft Project, Visio, Zoho Project, JIRA & Confluence, and BaseCamp
Able to work with shifting priorities and meet multiple deadlines
Experience with as many of the following as possible: Windows Server 2012 R2, Microsoft SQL Server, Crystal Reports 2013, MS Office, Excel and Access, Fund E-Z v 10.5.5, BSD Tools, LAMP Stack, Drupal, WordPress, Google Apps
Previous experience working with Zoho project or other nonprofit systems or applications
Certifications in Project Management (PMI or Other)

Treasury Management Implementation Project Manager Resume Examples & Samples

Two years of Treasury Management experience
Strong analytical and problems solving skills
Ability to manage multiple tasks/projects and deadlines while adapting to changing conditions
Strong planning and organizational skills
Knowledge of Retail Lockbox processing

Implementation Project Manager Resume Examples & Samples

Technical competencies – particularly in the areas of file structures, delivery methods, and experience managing or supporting Data integration, EDI, freight payment, or other IT System implementation projects – a plus
Demonstrated ability to help mentor new colleagues and serve as a subject matter expert for Freight payment functionality
Demonstrated ability to manage operational and tactical aspects of large-scale projects
Proficient in MS Office applications, including Excel, PowerPoint, Project and Word
Project Management certification/courses preferred
Experience in recruiting, assigning and scheduling Implementation resources
Strong leadership, dispute/conflict resolution and customer service skills
Advanced knowledge of assigned business line or functional area
Detailed-oriented, with strong organizational, prioritization and planning skills
Ability to thrive in an evolving, fast-paced work environment
Ability to break down large, complex tasks into actionable components
Adherence to U.S. Bank servicing standards, as well as established processes and procedures
Proven track record of successful process improvement initiatives/ability

Implementation Project Manager Resume Examples & Samples

Owning customer relationship from sales through implementation
Consulting with clients on their overall implementation goals, objectives and program setup
Documenting business requirements
Preparing meeting agendas
Tracking issues and assisting in resolution
Collecting account setup information
Coordinating the setup of U.S. Bank Access®Online, a web-based program management tool (including Transaction Management, Transaction Approval Process, Transaction Enablement Management, etc.)
Other duties/projects as identified
Managing cross-functional team to meet goals and timelines established
Customizing and managing project plans
Preparing meeting agendas and meeting minutes
Facilitating the setup of U.S. Bank Access®Online, a web-based program management tool

Implementation Project Manager Resume Examples & Samples

Support Ongoing & Updating Customer Configuration Work
Use the Limeade implementation project plan in our Project Management tool, LiquidPlanner and other tools as necessary to guide and ensure customer decision making on required implementation issues
Ensure that best practices are implemented and decisions are documented throughout the implementation and ongoing process
Work closely in partnership with the Limeade’s Account Managers, Strategic Account Directors, Solution Engineers, and Configuration Specialists to ensure all contractual commitments are met for all Customers you will serve
Facilitate User Acceptance Testing with the Customers
Work with Solution Engineers to translate business needs into technical requirements for data integrations
Project manage professional services project upon execution of signed Contract to ensure contractual commitments are met; assist in issue resolution as appropriate
Experience working with SaaS Platforms and Wellness Industry are a plus
Bachelor’s degree and 3-6 years of software related or other large-scale project management experience
Demonstrated expertise in planning, executing and delivering projects on time and on budget
Impeccable attention to detail and follow through
Outstanding interpersonal skills, including strong communication skills, both verbal and written
Ability to work effectively in a fast paced, high energy, team-oriented environment
Critical thinking, ability to challenge others and drive productivity, while maintaining strong business relationships

Senior Implementation Project Manager Resume Examples & Samples

Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards
Develop and implement contingency and recovery plans when deliverables are missed (e.g., identify critical path, document, plan for getting back on plan schedule,
Business Continuity Plan, failover planning)
Makes presentations to management on project updates, project cycle, and expected results
BA/BS degree in related field and/or equivalent education and experience
5+ years of project management experience and implementations
Demonstrated ability to communicate ideas clearly and concisely to leadership
Travel required - 25 to 50%
Internal Optum/UHG candidates open to all US locations
External candidates must be based in Rockville, MD office
Six Sigma Black Belt Certified
Migration related experience

Implementation Project Manager Resume Examples & Samples

Read, understand and assess RFP responses and materials, with the goal of identifying and documenting operational implications
Accurately assess and interpret sometimes conflicting or inaccurate customer needs and requirements
Drive progress of project across numerous stakeholders and project teams
Create and manage project plans, risk trackers, and other standard project management documentation
Solve complex problems and/or conducts complex analyses based on data and facts
Drive resolution of issues and risks
Effectively lead meetings with cross functional partners to achieve decision making and action
Define and document business requirements and process flows
Proactively anticipate issues and facilitate resolution
Hold teams accountable and effectively manage through influence to drive results
Presentations and updates to senior leadership on project status and issues
Drive solutioning and problem solving across numerous functional areas
As the project leader, coaches, provides feedback, and guides the project team
4+ years of experience as a Project Manager
4+ years’ experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions with sometimes conflicting and / or inaccurate data
Proven success working in a matrixed environment on highly complex projects
Strong operational focus with demonstrated project management, change management, and execution skills
Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
Proven ability to quickly gain credibility, influence and partner with business leaders and the human capital community. High integrity with a reputation of a trusted advisor and partner
Experience developing, applying and deploying processes, templates and standards
Demonstrated ability to communicate / present ideas clearly and concisely to colleagues, key stakeholders and management both up and down the organization
Must possess natural leadership / executive qualities to influence others
Intermediate level of proficiency with Excel, PowerPoint and Outlook
BA/BS degree in Accounting, Finance, Business, Healthcare Administration or related field and/or equivalent education and work experience
MS Project, Visio, SharePoint
2+ years of formal requirements gathering / analysis experience
Strong Understanding of Medicaid operational and regulatory expectations

Implementation Project Manager Resume Examples & Samples

Assists in the development of organizational objectives and short and long term goals
Build / maintain functional relationships with business area leadership and staff along with a general understanding of individual area workflows
Partners with departmental leadership and staff to identify/define performance planning / measures, tracking and reporting objectives
Assists in leading and / or contributes to effective operational implementation of new businesses processes and initiatives
Conducts research and analyzes / interprets information on issues, proposals and problems and reviews findings with stakeholders
Collaborate cross departmentally to effectively implement end to end processes, improvements and initiatives
Liaison between functional teams to help steer work stream communications and progress throughout implementation
Maintain project and process knowledge bank to support best practice identification and implementation
Develop performance, project status, meeting correspondence and ad hoc reports for consumption by various levels of management
Bachelor’s Degree Business or a related field - OR 4 additional years of comparable work beyond the required years of experience may be substituted in lieu of a bachelor’s degree
3 + years of process development, improvement and reengineering experience
Possession of strong analytical / statistical skills used in evaluating and analyzing data
Advanced level of proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook
Excellent oral and written communication skills; presentation skills
Proven ability to lead and facilitate project team meetings
Call Center operations leadership experience
Healthcare operations experience

Senior Implementation Project Manager Resume Examples & Samples

Collaborates with program / project initiative developers, training teams, business owners, clinical staff, providers and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation
Define / Manage Project Scope: able to lead the change management processes to drive effective project execution (e.g., launch, deployment, revisions, change control) and raise awareness when misalignment or misunderstanding of scope with stakeholders
Manage / Control Project Timelines and Resources: can forecast variances and trends throughout the project lifecycle to ensure project resources are met and be able
To ensure a seamless transitions from project implementation to business (e.g. clinic operations)
Manage / Control Project Financials: able to project budgets and forecasts, obtaining approvals from key stakeholders (e.g., cost-benefit analysis, staffing impact analysis / assessment)
Manage Project Quality: ensure that all project deliverables are in compliance with all applicable standards and regulations (e.g., HEDIS, HIPAA, CMS, PCMH, MU, CAHPS, NWE, etc) and able to conduct analysis on project outcomes to make appropriate recommendations to improve project
Develops tools and reports necessary for trending productivity and quality measures needed during implementation
Serves as a resource to clinic staff, providers, internal departments, and external partners regarding project management, change management and / or process improvement
Attends educational offerings to keep abreast of change and comply with position requirements
Bachelor’s Degree in Health Care Administration, Business Administration or a related field - or - 5+ years of comparable work experience beyond the required years of experience
3+ years of decision support, data analysis, or healthcare operations experience
Proven ability to effectively manage and direct various levels of employees
Possession of strong analytical/statistical skills used in evaluating and analyzing data
Masters in Health Administration, Finance, Public Health or Business Administration
Certification and/or training in a nationally recognized Change Management Methodology
Basic understanding of concepts and practices of Six Sigma

Business Implementation Project Manager Resume Examples & Samples

Supporting the on-boarding of clients and following the service delivery
Participating actively in the continuous improvement of the onboarding process by proposing concrete and pragmatic solutions and leading, if necessary, post implementation review
Ensuring the operational planning is following agreed strategy
Contributing in defining an implementation roadmap
Looking for possible risks and proposing how to address it in timely manner to ensure smooth and undisturbed implementation process
Cooperating closely with internal departments, partners and client to ensure a smooth and timely implementation
Reporting progress of your work to the management (weekly status reports to customers and management to track overall progress of projects; risk plan)
Steering weekly calls with project team
Supporting in managing project budget

Trade Implementation Project Manager Resume Examples & Samples

5+ years of Project Management experience in Cash Management for Corporate or Institutional clients
Demonstrated track record of successful client delivery relationships
Experience managing complex, large projects
Microsoft Office/Suite proficient (Excel, PowerPoint, Project, Word)
Knowledge of Trade Finance product suite
General working knowledge of broadly used Business and Banking technology

SAP Concur Implementation Project Manager Resume Examples & Samples

Acts as an effective advisor bringing business and consulting experience to travel and expense client engagements
Work with clients and SAP Concur resources to gather functional and technical requirements to their Concur system implementation needs
Coordinate with different client stakeholder groups for harmonizing policies and finalize Travel and Expense requirements
Configure and administer Concur expense system including but not limited to user administration, imports/exports, forms, workflows, audit rules, integration with HCM and Finance upstream / downstream systems
Effective management of projects through key stakeholder meetings, planning and status reporting in a timely manner
Pro-actively coordinate and manage tasks and milestones to achieve target deadlines
Perform training and knowledge transfer to the client for effective use of Concur Travel & Expense system
Contribute to the development of templates and standard deployment documentation
Participate in new business development needs being an active contributor in technical solutions and approaches and resource mentoring
Effective contributor for Concur practice building activities within the organization
Client Project Management, Techno Functional background in SAP Concur product implementations
Experience in configuring the system according to client needs and scope of Concur products/services
Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules etc
Experience in launching and implementing Concur in a global organization with multi geography rollouts
Capable of managing business requirements while also understanding the technical side of application implementation
Strong communication and documentation skills are required
Good understanding of application configuration and interfaces to and from Concur, as well as financial system and AMEX
Strong troubleshooting and issue management is required
Able to interact with technical teams as needed
Experience in any other Travel and Expense systems
Experience engaging Concur Support to research and resolve issues would be an advantage
Knowledge of Tax implications across different geographies
In depth knowledge on middleware technologies and integration with SAP, PeopleSoft, Workday and other major HCM and financial systems
10+ Years in SAP experience with a focus on Expense Solution

Implementation Project Manager Resume Examples & Samples

Effectively manage technical projects for a portfolio of clients within an agreed upon timeline
Follow an implementation strategy based on institutional structure and data availability
Partner with client’s technical staff, to extract and validate data
Facilitate phone calls and in person presentations with client
Analyze client data for validity, identify trends and statistical significance
Foster executive level relationships within the institution
Relevant project management experience
Demonstrable analytical reasoning and problem solving ability
Experience working with business intelligence and reporting tools and integration technologies

Clinical Consultant & Product Implementation Project Manager Resume Examples & Samples

Initiate, plan, & control all assigned projects
Manage multiple concurrent projects
Collaborate with multiple functions, while always owning project results
Demonstrate expert knowledge of RDx product workflow processes, clinical device settings, interface validation (ADT, Orders, ORM), user account role design
Complete Pulmonary lab and Sleep lab pre-implementation assessments and future state design
Demonstrate critical thinking and ability to aid customers in improving current business/practice operations including standardization across large hospital and IDN level health systems
Bachelor's degree in related field or equivalent work experience required
Experience within medical environment and knowledge of clinical workflow required
Registered Respiratory Therapist or prior related clinical or technical experience
Ability to self-prioritize work, work both independently, and work as part of a team
Ability to use soft-skills to lead teams of internal matrixed resources and customer resources
3-5 years of experience in a pulmonary lab or similar preferred
Additional experience in Sleep Testing, Infant Pulmonary Function Testing or Hospital Information Technology/Networking is preferred
Respiratory Diagnostics experience or Exercise Physiology education and experience a plus
Customer service, problem solving and analytical skills required
Ability to communicate effectively, excellent presentation skills, and good interpersonal skills
Prior project management experience or strong project management aptitude required
Ability to successfully manage multiple overlapping projects at one time
Nationally recognized PMP certification a plus

Lead Implementation Project Manager Resume Examples & Samples

Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract
Successfully manage the scope of the project, including customer priorities
Demonstrates an understanding of Implementation project governance expectations (scope management, tollgate, and risk & change management processes)
Has responsibility of orders, medium or large sized projects or teams
Negotiation skills
Ability to work in a matrixed environments
Building and leading effective project teams
Specific knowledge of BD business highly desired
Must possess and maintain a valid driver license and meet BD's auto safety standards
Home based position with travel. Travel may average 50% overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office
Upon hire, must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis

Cib-client Implementation Project Manager Resume Examples & Samples

Implementation Execution
On time (mutually agreed client and C&FS business timetable)
On specification (services to match those agreed with client, with change control as required)
On process (onboarding within described processes and procedures)
Client & InternalCommunications: Coordination of key client engagement & communications, including engagement with key client stakeholders
Project Management Discipline: Establish and maintain the project workplan, deliverables list and RAID log
General Implementation Support: Working closely with the broader Client Implementation and Solutions group in supporting other implementation related matters on an ad hoc basis
Change Agent
Collegiate/Team Player
Engaging
Internal and external senior stakeholder management
Presentation skills (both written and verbal)

Implementation Project Manager Resume Examples & Samples

8+ years of experience implementing a solution
Must have leadership experience (experience leading a team)
Up to 25% of traveling
Must be comfortable leading medium to large scale implementation projects

Senior Implementation Project Manager Resume Examples & Samples

BA / BS degree in Accounting, Finance, Business or related field and / or equivalent education and work experience
3+ years experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Contact / Call Center Experience
2+ years experience in Healthcare. Managed care / health plan knowledge

Implementation Project Manager Resume Examples & Samples

Analyzing business team needs and proposing solutions within the bounds of established system configurability and best practice
Troubleshooting data integration failures and specifying fixes consistent with established best practice
Process designing with an emphasis on resilience, simplicity and consistency
Working with Engineering team to ensure product vision and priorities are maintained throughout development planning and execution
Developing and maintaining strategies, plans, scripts and cases for User Acceptance Testing purposes
Ensuring products have met acceptance criteria sufficient for release, including accessibility, mobile, and edge case tests
Coordinating and managing releases, including deployment of approved features and maintaining evidence of proper production release protocols to ensure compliance with auditing requirements
Facilitating communication across team and TechDev organization
Maintaining thorough documentation for all project aspects

Implementation Project Manager Senior Resume Examples & Samples

Effectively transition customers to Support
Manage multiple, concurrent projects ensuring quality, on-time and on-budget implementations
Utilize a mix of global resources within a matrix environment to ensure maximum productivity
Utilize Ceridian’s methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
Participate in project health checks and post go-live analysis on completed projects with PMO
Motivate team to document solutions and leverage and contribute to a solutions repository
Assist customer in driving the UAT process
Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
Mentor consultants on best practice consulting re: facilitating workshops, soliciting and documenting requirements
Prepare Change Requests as required to capture change in scope and/or timeline
Bachelor’s degree or equivalent experience; PMI/PMP certification preferred
2+ years of experience in human capital management applications consulting and/or project management; Knowledge of common human capital management (HCM) business practices
5+ years experience developing and managing project schedules, preferably using Microsoft Project and Microsoft Visio
Demonstrated experience leading projects with both on-shore and off-shore resources
Solid experience in business process mapping
Experience in change management is an asset
Experience implementing software in a SaaS / Cloud computing environment an asset
Understanding of relational databases and SQL an asset
Experience with one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian HCM (preferred)
Excellent customer relationship and business acumen
Ability to manage multiple projects & customers at the same time and manage competing priorities
Acts as role model for Consulting@Ceridian guidelines

Implementation Project Manager Resume Examples & Samples

Assist customers with the development of a project plan (including resources) for each assigned project based on Concur’s methodology. Manage and monitor projects against the customer’s initial project plans
Liaison with client team members and Concur internal resources to ensure understanding and clear communications
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success
Gather functional requirements from customers, evaluate their needs and create an implementation solution working together with Concur Technical and Concur Travel resources
Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards
Be as a support for the client during the testing phase on the configured solution
Ideally 2-4 years’ experience with software implementations
Demonstrated ability to prioritize
English: Fluent+ (high-level is expected)

Implementation Project Manager Resume Examples & Samples

Manage implementation, acting in the role of project manager and functional consultant. Activities include, but are not limited to: leading project calls, understanding and analyzing client business requirements, providing guidance on optimal configuration options to meet client needs, managing third-party and Concur integrations (e.g. – credit cards, direct reimbursement to employees), training clients and preparing for deployment of service to employees – all within defined timeframe of completion
Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services
Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations
Configure at a macro level as well as specific features and functionality at a module level
Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts
Successfully manage multiple/simultaneous implementations by continually motivating clients, ensuring project timelines are met, and client and/or partner issues are addressed
Proactively provide status updates to client team, including Executive Sponsors, to ensure successful and timely implementation
Meet or Exceed expectations for Days to Implement and Forecasting requirements
Communicate client status to Implementation Services Manager, consistently and regularly
Escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early
Quickly ramp-up on new releases and product functionality to ensure successful implementation of these features for clients
Collaborate with other members of the implementation team to develop and deliver web-based training/presentations covering a range of service topics
Contribute to special projects as needed to ensure successful service deployments, improved internal processes/methodologies and on-going retention/satisfaction of client base
Detail all implementation activities in CRM system
Accurately track project time allocation on a daily basis
BS/BA or a combination of experience and education/training equivalent to a four year college degree
2+ years’ experience in a related client-facing role, such as implementation, consulting, project management, or advanced customer support
Prior experience implementing, administering, or supporting Concur Expense is a strong plus and would be considered in lieu of client-facing experience
Experience with Expense Management software solutions highly desirable
Previous experience implementing financial or hosted applications preferred
Well rounded software implementation experience strongly preferred
Understanding of implementation methodologies and project management in a software company
Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
Must be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment
Excellent organization, planning and project management capabilities
Must possess effective presentation skills as well as excellent written and oral communications skills
Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Strong trouble-shooting skills
Ability to multi-task and prioritize workload
Ability to be self-directed and work independently
Knowledge of software deployment life cycle and testing practices
Strong computer skills and general technical aptitude

Implementation Project Manager Resume Examples & Samples

Manage multiple concurrent complex, global, multi-phased implementations following Concur’ s
Meet or exceed deployment productivity and quality metrics
Deliver outstanding client service to achieve high implementation survey scores
Work effectively with peers, other departments, and management

Implementation Project Manager Resume Examples & Samples

Gather information from customers, evaluate their needs and create an implementation solution working together with Concur Functional and Technical resources
Develop a project plan (including resources) for each assigned project based on Concur’s methodology
Manage and monitor projects against the initial project plans
Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their
Four-year degree or equivalent online travel experience
Technical Degree Preferred
GDS experience Preferred
2 years experience with software implementations preferably within the online travel environment
Experience in client facing role
Functional consulting experience preferred
1 year+ experience with Concur Solutions preferred
Experience with software as a service (hosted) a plus
Experience with financial applications or knowledge of accounting practices a plus

Implementation Project Manager Resume Examples & Samples

Manage the delivery, resource management /scheduling and relationship management for Expense projects
Act as the project lead on joint CTE projects being the point of contact for the client on project issues and escalations
Perform Project Implementations according to Concur’s Project Management Methodology
Prepare Project Plans and ensure they adhere to Concur methodology
Develop and maintain functional and technical product knowledge and attain a sufficient knowledge level / configuration ability as required for role
Possess the ability to communicate effectively with Clients and team members through oral and written communication
Ability to facilitate training and design sessions (remote or on-site) working with a Functional Consultant or System Trainer
Schedule and lead Project status calls
Deliver Special projects as needed or directed by team Manager
Concur experience desirable
Knowledge of Travel and Expense tools and their implementation

Implementation Project Manager Resume Examples & Samples

Gather information from customers, evaluate their needs and create an implementation solution working together with Concur Technical resources
Assist customers with the development of a project plan (including resources) for each assigned project based on Concur’s methodology
Manage and monitor projects against the customer’s initial project plans
Communicate project status with the customer by means of status reports and status calls
Adhere to Concur SOP’s to transition customers from implementation to Production Support
Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success
Ability to conduct functional reviews of configurations completed by other IPMs
Up to 30% travel
Four-year degree or equivalent experience
2 years experience with software implementations
Experience with software as a service (hosted) preferred
2+ years experience in Consulting or related field
Prior Project Management or Concur Project Methodology experience preferred
Prior customer service or finance experience preferred
Experience in the travel industry preferred
Successful experience working directly with customers to resolve complex implementation issues
Demonstrated detailed knowledge of software design theory and current practices
Demonstrated ability to prioritize and manage workflow to meet deadlines
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
Previous Experience in ERP or HR a plus

Marketing Automation Implementation Project Manager Resume Examples & Samples

Multiple, fast paced projects - Managing as many as 15 projects at one time
Become proficient in Demand Generation, Marketing Automation, Marketo’s business applications and services offerings. Apply this knowledge to Marketo customer business needs to deliver high value services engagements
Manage projects for a variety of customer types from Fortune 100 to to fast growing mid-sized businesses
Facilitate resolution of project issues and roadblocks to project success
Manage executive level client relationships and provide team oversight during the delivery of services engagements
Provide pre-sales support for existing customers
Contribute to practice development initiatives through the development and of service offerings, best practices, methodologies, and other intellectual capital
Team effectively with other parts of the organization, including Customer Enablement Managers, Support and Product Management to address and resolve customer issues
Participate in operational processes related to specific engagements, including staffing, utilization management, forecasting, time and expense management, and billing
Identify opportunities to position other Marketo service offerings
Collaborate with Marketo partners in delivering joint customer engagements
You will be responsible for more than one project at a time, and/or may play the role of Engagement Manager on some projects
Experience managing multiple projects in a very fast paced environment
A Strong background (5 + years ) in both enterprise software and SaaS applications Project Management which includes SOWs, contract management, risk management and staffing
Excellent client management instincts and abilities, strong written and verbal communications, executive level presence and experience in facilitation
5+ years experience delivering consulting services, including involvement in selling services
Experience selling and/or delivering Marketing Strategy, CRM or Marketing Automation services, or experience with products and/or processes related to demand generation and lead management
1-2 years P&L responsibilities related to specific projects
Ability and willingness to travel up to 50% or more
Bachelors Degree required, Advanced Degree strongly preferred

Principal Implementation Project Manager Resume Examples & Samples

Customer & Stakeholder Relationship – Partnering with SAS customers & stakeholders to ensure their delivery experience is positive, professional and outcome focused
Solution Delivery Planning – Working with customers, account management and internal SME’s to prepare solution proposals and tender responses
Methodology & Governance– Applying industry methodology, SAS project management methodology and governance techniques to ensure projects run in an accountable and disciplined way
Proven track record in the delivery of consulting style projects including complex SI project
Minimum 15+ years’ experience working in IT with at least 10 years’ in Project Management
Familiarity with Data Warehousing, Analytics, Business Intelligence solutions, Core Banking Solution, E-business solution and Government projects
Experience in consulting, client facing roles and leading project environments
Project Management and Delivery Management skills, such as
Manages customer expectations fully and acts as customer liaison
Identifies, documents and escalates any performance issues and skills deficiencies of members of the project team to the appropriate management team
Leverages methodologies, enablers and best practices to accelerate project delivery
Builds relationships with clients that characterize partnership, cooperation and trust
Provides leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments
Completes engagement/project summary, project closeout procedures and skills inventory updates at end of project
Oversees knowledge management activities of the delivery team using knowledge server or comparable tool
Detects and describes the customer’s business needs; obtains confirmation from customer
Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
Travel as business requirements dictate at management discretion

Senior Implementation Project Manager Resume Examples & Samples

Management of internal and external stakeholders through strong governance processes, appropriate expectation management, robust change management principles and implementation of clear communication plans
Own and manage either a single major or portfolio of differing projects across different industries.. This will include
Planning multiple large and complex projects (agreeing realistic expectations of timeframes, costs, risks, resource requirements and deliverables with client)
A suitable governance process to support all of the above
Manage internal and external stakeholders; work to avoid unnecessary escalations by managing issues at the project/programme level wherever possible; where not possible, brief senior management at an early stage ensuring objectivity

Senior Implementation Project Manager Resume Examples & Samples

Participates with account management teams to write, estimate and review proposals for software and services deals
Completes risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
Prepares sample or high level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches
Assists in the response to RFIs and RFPs, utilizing the RFP Repository and coordinating the consulting resources that are providing the technical information
Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses
Communicates the role of the project manager to the project team and client by outlining authority, decision and communications chains
Resolves any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary
Communicates project goals to those outside the project and engages management or leadership in other units as needed to ensure customer success
Assures overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements
Selects the appropriate approvals to gain win/win resolutions and can appropriately lead negotiations
Project Management Professional (PMP) certification required or equivalent professional training presented and validated
Knowledge of Project Management Practice procedures and tools
Thorough domain and industry expertise as well as an understanding of SAS internal processes and organization
Good problem-solving, organizational, written, oral, and interpersonal communication skills

Software Implementation Project Manager Resume Examples & Samples

MS Project expertise
Facilitation skills, including meeting content/agenda and proactive/creative management of issues
Good problem-solving, organizational, and interpersonal skills
Ability to select appropriate methods to gain win/win resolutions and lead negotiations
Ability to work independently and with a team

SAP Fieldglass Implementation Project Manager Resume Examples & Samples

Works with an assigned Project Manager to present best practices workflows to client, and appropriately responds to clients’ needs
Leads or participates in business requirements gathering sessions and design workshops with client
Ensures that client configuration and business requirements documents are accurate, complete, and signed off by client
Configures the test and production environments; uploads data; conducts demonstrations for clients
Responds to client requests by staging data in test environment and performing appropriate tests to determine if ideas work; communicates results back to client along with possible alternative solutions
Participates in user acceptance testing at client site
Bachelor's degree in Computer Science, Information Services, or related course of study preferred
Advanced Excel skills, including Pivot Tables, VLookups, and building macros; exposure to Visual Basic
Intermediate working knowledge of Microsoft Word and PowerPoint, as well as a variety of Internet browsers (IE6, IE7, IE8, Firefox, Chrome etc.)
Experience in SQL queries, ad hoc report development
Exceptional verbal and written communication skills to interact with clients and internal teams
Demonstrated ability to understand and manage client expectations, with the willingness and ability to take direction and coaching from teammates
Technical aptitude, strong problem solving and analytical skills
“Out of the box”, quick thinking; able to ask for help and feels comfortable approaching others; utilizes documentation and best practices well
Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching and through trial and error; participates in self-study and active learning with the goal of becoming a product subject matter expert
Demonstrated detail-orientation with strong organizational skills, including the ability to self-manage time and tasks
Ability to travel 20-40%
2+ years software support experience, preferably within a technology organization supporting web hosted applications

Lead Implementation Project Manager Southeast U.S Resume Examples & Samples

Managing customer expectations of product and services
Use of all governance tools (scope document, project status reports, risk and change logs, tollgates, etc.), for all assigned projects, to effectively manage all projects
Demonstrates knowledge of industry-recognized project management methodologies
Responsible for maintaining project schedule and timeline
Participates in pre-sale process for medium or large size projects
Demonstrates effective communication and engagement with customer
Able to effectively work across multiple departments (e.g. TSC, Sales, Finance)
Team leadership
Effective, professional customer communications (both verbal and written)
Prefer experience implementing and supporting healthcare IT software solutions, experience with capital equipment model is a plus
LI-AB1

Automated Implementation Project Manager Resume Examples & Samples

Work with large financial institutions to implement new banking products
Track projects effectively, keep customers on track using detailed project plans
Work with multiple internal and external teams to get products installed and resolve issues
Manage several complex projects simultaneously with multiple customers
Deliver high level of customer service as measured by CustomerSAT
Deliver reports on process improvement initiatives
Understand internal influences in the organization
Understand what's important to the project and priorities
Encourages successful communication among team members
Onboard new products
Create and maintain standard operating procedure documentation
3+ years’ complex project management experience is required
3+ years’ experience with Technical Writing including standard operating procedures is required
Adaptability to shifts in project plan and deliverable dates
Excellent organizational skills and ability to juggle multiple priorities
Strong attention to detail with excellent follow up and tracking skills
Ability to work effectively as part of team, while often working independently and with little direct supervision to accomplish goals
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs

Senior Implementation Project Manager Resume Examples & Samples

Conceptualize, generate, plan, manage and execute high-impact implementation projects
Strategic planning, key stakeholder relationship management and solution development in a highly matrixed organization
Work with development and support teams to gather and evaluate client business requirements, facilitate generating functional requirements and direct project teams to develop solutions per specifications
Use templates, standard processes, and guidelines to leverage proven techniques and tools throughout client implementations
Supporting the sales process as well as building and maintaining client relationships
BA/BS or equivalent experience: Project Management Professional (PMP) certification strongly preferred
7+ years preferred successfully leading customers through on-boarding and systems integration in the pharmaceuticals industry
Broad knowledge of Master Data Management and Analytics required
3+ years customer facing experience with exceptional communication skills and relationship building skills
Project and team leadership expertise
Documented evidence of successful project completion, goal achievement, campaign closure
Strong presence as a leader is recognized by others as such
Sound judgment consistently applied correctly in new situations
Strong project management tool kit: Process flow, Project plans, Project graphing and charting, Microsoft Project & Visio
Creative and solution driven
Ability to travel 50% of the time (mostly in the PA/NJ area

M HIS Enterprise Implementation Project Manager Resume Examples & Samples

Project manage 3M HIS solutions, focusing on 360 Encompass and eHDS products
Coordinate internal resources and third parties/vendors (as needed) for the flawless execution of projects
Develop detailed project plans, monitor, track and report progress
Establish and maintain relationships with third parties/vendors
Communicate internal and external messages, enacting one central point of contact
Client consulting by coordinating Technical, Operational, and training assistance to optimize system utilization and efficiency
Client/Executive relationship through liaisons with Sales and client’s management team
Bachelor’s Degree or higher from an accredited university
Minimum of five or more (5+) years of experience within HIS
Minimum of three or more (3+) years of client-facing project management development
Experience in hospital implementations
Proven working experience in project management in the healthcare/information technology sector

Implementation Project Manager Resume Examples & Samples

30% Construction Administration
Bachelor’s degree in Architecture, Construction Management or relevant discipline is required
Minimum 5 years of experience in project management and leadership of a team in a firm, construction company or retail department
Knowledge of and practice in all aspects of the construction process for new build-outs and remodels is required. Practice in the retail construction industry is strongly desired
Practice with corporate retail roll-out programs and procedures is strongly desired
Ability and desire to travel when necessary (approximately 10% of your time)
Proficient in AutoCAD, Revit and Microsoft Office Suite is required. Skills in Sketchup and Adobe Suite products is a plus
Strong ability to lead and manage multiple projects at once to meet time and budget goals
Willing to learn and apply new processes, methods and tools on the job
Exceptional communication, negotiation, leadership and people management skills
Excellent internal and external relationship building skills
Thorough understanding of the retail landscape and environment
A flexible approach, with the ability to multi-task
A solutions seeker with a ‘can do’ attitude

Implementation Project Manager Resume Examples & Samples

Quickly and effectively gather client’s business requirements to design and configure Concur services
Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones
Creatively design solutions for complex requirements
Develop and maintain strong functional and technical product knowledge
Effectively communicate and work with C-Level sponsors, internal and client project teams, international and multi-cultural clients
Effectively communicate complex ideas and persuade clients to adopt the recommended solution remotely
Conduct effective training and product demonstrations calls with clients remotely
Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline
Provide updates on client statuses and escalate issues while maintaining control of the project
Stay organized and deliver on commitments, including updating any project tracking systems and fulfilling administrative responsibilities
Prior experience implementing, administering, or supporting Concur Expense/Invoice is a strong plus and would be considered in lieu of client-facing experience
Experience with Expense/Invoice Management software solutions highly desirable
Experience in the role of project manager for software implementations
Experience gathering requirements and writing specifications for software solutions
Hands on experience configuring software solutions to client specifications
Solid industry related knowledge preferred
Knowledge of general finance and accounting principles and concepts
Familiarity with financial, HR and payroll systems
1 – 2 years of full cycle Accounts Payable or General Accounting experience
Advanced understanding of Account Payable practices including Electronic Invoicing and Payments
Knowledge of the Full Cycle Accounts Payable functions, including, but not limited to, Invoice Coding, Processing, and / or Payment
Interaction with Purchasing, Receiving, Requisitions, and Suppliers to resolve payment issues
Proven negotiation and presentation skills
Strong technical aptitude and ability to understand technical concepts quickly
Finance/Accounting experience
Implementation methodology experience
Ability to persuade and influence
Ability to work productively in a fast-paced, ever-changing environment
Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
Ability to prioritize and manage workload to meet deadlines

Senior Implementation Project Manager Resume Examples & Samples

Leading customer and SAS teams to successful project outcome
Managing customer expectations fully
Identifying and/or reviewing assignment of team members for Discovery Workshops, Assessments and other presales activities that require matching skills with specific agendas and services, and participating in these activities, including adding domain, administration and contracts expertise
Participating with account management teams to write, estimate and review proposals for software and services deals
Preparing sample or high level project plans to satisfy customer requirements to close deals, identifying potential implementation options and providing recommendations on implementation approaches
Assisting in the response to RFIs and RFPs, utilizing the RFP Repository and coordinating the consulting resources that are providing the technical information
Identifying, documenting and escalating any performance issues and skills deficiencies of members of the project team to the appropriate management team
Assuming fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses
Identifying, assessing and mitigating all aspects of project risk
Communicating the role of the project manager to the project team and client by outlining authority, decision and communications chains
Identifying and matching skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verifying that team members know and understand their assignments
Determine lessons learned and best practices and for collaboration with peers
Leveraging methodologies, enablers and best practices to accelerate project delivery
Bachelor's degree in Business, Marketing, Computer Science or related field
5 years of experience in project management, technical customer support, sales, marketing, and/or applications development
Experience managing large projects in the Federal marketplace
Travel requirements are approximately 25% or as business requirements dictate at management discretion
Work Location: Arlington, VA, Ellicott, MD or DC Metro area
Strong technical background
Ability and willingness to learn new applications and dive deep to assist team when necessary
Ability to create project plans from scratch
Project Management Professional (PMP) certification or equivalent professional training presented and validated
Ability to receive and maintain a Security Clearance
Experience working with Government Healthcare Agencies

Implementation Project Manager Resume Examples & Samples

General accounting knowledge and experience required
Experience configuring software required
Excellent interpersonal skills required with ability to build solid customer relationships required
Strong attention to detail and solid organizational skills required

Junior Implementation Project Manager Resume Examples & Samples

Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline
Understand functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services
Configure the solution based on the functional requirements gathered and approved together with the client during the analysis phase
Perform issue identification, communication, and resolution for moderately complex issues
Manage the transition customers from implementation to Production Support
Four-year degree or equivalent experience (technical or generalist Degree)
PMP-PMI certification would be a plus
Good client’s relationship & contact
French: native or bilingual

PBM Implementation Project Manager Resume Examples & Samples

Manage the entire client on-boarding project for implementation, main contact for the client
Facilitate client benefit discussions with all parties and ensure client sign-off for their benefit intent forms
Coordinate efforts with internal departments for the creation of formulary, specialty products and pharmacy networks
Coordinate formulary / specialty disruption analysis to impacted membership
Work with Operations, IT and Functional leaders to proactively identify implementation issues and drive their resolution
Assist in developing and present presentations for new business customer finalist presentations with Sales
Monitor, track and report implementation status and performance, internally and the client
Facilitates the implementation of pharmacy benefit plans for all direct business market types
Ensure accuracy of plan updates and missed deliverables from all teams
20-25% travel
Excellent communication skills, oral and written
Project Management Certification PMP

Regional Implementation Project Manager Resume Examples & Samples

Lead implementation of regional and global cash management solutions of varying size and complexity
Ensure detailed and timely functional partner engagement leveraging defined tools effectively (e.g., CRM engagement and completed CSR handover process 4/6 weeks before scheduled “go live”)
Ensure 100% effective MCA results and support all audit protocols as appropriate
Client facing background
Corporate treasury and cash management knowledge
Language proficiency: fluent (business) French, Spanish, Italian or German is regarded as a significant advantage
Attention to detail and experience of working in a controlled environment

Senior Implementation Project Manager Resume Examples & Samples

Appropriately manage / escalate project issues or risks
Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership
Possesses healthcare project management experience and demonstrates thorough knowledge and understanding of project management methodologies and relevant clinical and IT operations
Understands customer medication management workflow
Has responsibility of medium or large sized projects or teams
Project scope requires significant impact to customer workflow (multi-site)
Provides coaching, mentoring, and training for project team and peers
Ensures complete project closure including, customer acknowledgement, equipment reconciliation, and transition to TSC
Demonstrates the professional and soft skills necessary to be an effective project manager
Bachelor's degree required or equivalent experience
Effective, professional customer communications (both verbal and written) including at executive level

Implementation Project Manager Resume Examples & Samples

3+ years of Project Management skills
EPIC Ambulatory certification
Solid EMR / EHR skills

Implementation Project Manager Resume Examples & Samples

Communicate project status to the customer’s project team by means of status reports, project calls and online project tool
Liaise with client team members and Concur internal resources to ensure understanding and clear communications
Be available for travel if required
Experience in client facing role preferred, Not essential
Functional consulting experience preferred, Not essential
Experience with financial applications or knowledge of accounting practices beneficial
Experience in Accounts Payable/Receivable preferred, Not essential

100

AML Change Control & Implementation Project Manager Resume Examples & Samples

Project planning, execution, and control for Business Technology and Process Improvement initiatives
Managing portfolio of small to large scale process improvement projects
Perform detailed Business Analysis as needed with efforts
Prepare and report project status on a regular basis, including metrics needed for various risk groups
Lead the facilitation, coordination and resolution of efforts for various process improvement projects
Direct the communication of status and issues to all stakeholders, including senior management, on a timely basis
Excellent presentation skills. Ability to present to senior levels of management (e.g. Director, MD) and to facilitate discussions at the senior stakeholder level
Experienced in consulting with project stakeholders, including the skills to facilitate compromises and resolve conflicting requirements. Strong consulting and stakeholder management skills and the ability to build and foster internal relationships
Proven track record in delivery of multiple parallel initiatives is essential
AML Experience preferred
3+ years relevant project experience in Financial services with track record of success
Technology implementation experience required
SharePoint process implementation experience a plus

101

Implementation Project Manager Resume Examples & Samples

Lead the discovery process, interviewing client stakeholders onsite and remotely
Document existing and proposed processes into workflows
Convert client requirements into project deliverables
Document, manage, and lead the mitigation of project risks
Develop and manage project plans and budgets
Develop relationships of trust, within the organization and with the client stakeholders
Communicate progress and challenges to key stakeholders from practitioners to executives
Define and drive plans for process improvement
Analyze and troubleshoot technical and client-specific issues
Provide first line support for the production team
Project Management Certification (Prince 2 or PMP)
A minimum of 5 years’ experience in delivering projects
Proactive and positive approach towards problem solving and change management
Extensive experience in participating in client meetings
Experience in tools like Visio and SharePoint

102

Implementation Project Manager Resume Examples & Samples

Demonstrate creative problem solving and solid judgment/decision making
3 Years of relevant experience
Some travel may be required (less than 10%) to visit clients
Team player with the ability to adapt to a changing environment

103

Implementation Project Manager Resume Examples & Samples

Primary Contact during program implementation
MaritzCX Product/Solution Technical Expert
Solution specification owner
Oversee the project plans and budgets for project
Ensure design can be fulfilled with MaritzCX core products
Ensure customer requests remain within scope of the SOW
Own timelines of customer solution and deliveries
Own coordination between partner customer solutions services work and internal fulfillment teams
Developing and managing project plan, tasks, timelines, milestones and deadlines
Coordinating work with functional area leaders and monitoring and reporting on project status and issues
Coordinating and responding to client issues
MS Project, MS Word, MS Excel, MS Outlook
Experience with JIRA and Workfront a plus
Exceptional written and communication abilities
Experience communicating directly with enterprise clients and partners

104

Labor Management Solutions Implementation Project Manager Resume Examples & Samples

Partners with project members and cross functional partners in a matrix environment. Provides updates to stakeholders and project members to ensure information needed is shared and ensures projects stay on plan. Works with project team to resolve issues that delay projects
Responsible for identifying project gaps, communicating project updates, and coordinating the implementation & post go Live support plan at each Distribution Center
Serves as Project liaison and the voice of LMS in terms of project status, implementation, challenges, adoption, and execution at each site
Takes the lead role in coordinating operations activities within the project to help deliver LMS project on time and on budget
Partners with cross-functional team members including trainers to identify and coordinate training appropriate for the project(s)
Will prepare and present presentations and lead conference calls to share information and coordinate project activities
Tracks Project Performance, Communicates results, & delegates project tasks
Red Prairie/JDA or Labor Management System (LMS) experience
Ability to identify and communicate project risks or gaps for Distribution Center Process Efficiencies
Experience in a Distribution Center or Project Manager Role
Outstanding Communication skills - both written and verbal
Experiencing partnering cross functional partners and direct a team of employees to accomplish a specific set of goals and objectives in an indirect reporting structure
Strong Organizational Skills including ability to manage & coordinate multiple projects in multiple locations
Knowledge of McKesson Radio Frequency/Distribution Center processes preferred
Advanced knowledge of project/analytical reporting tools (Visio, Excel) strongly preferred

105

Implementation Project Manager Resume Examples & Samples

Maintain leadership role in all newly implementing or expanding customers to provide necessary oversight, facilitation of processes and resource allocation that ensures completion of Implementation milestones
Drive cross-functional communication and project work as related to departmental engagement in the implementation process
Collect, analyze and maintain financial forecast information (e.g., project hours estimates), using input from applicable sources
Participate in evaluating systems and tools to be used to support Implementation ongoing processes of communication, coordination, and management
Act as key point person (on designated accounts) for customer post-implementation evaluation of the implementation process using the appropriate tools / surveys
Assume leadership role in intra-departmental and inter-departmental performance improvement opportunities, as assigned
Call Center Experience
Experience in Healthcare
Managed care / health plan knowledge
Knowledge of Medicare and / or Medicaid and their requirements

106

Implementation Project Manager With German Resume Examples & Samples

Manage the delivery of Customer projects within the defined implementation methodologies and timelines - lead project calls, understand and analyze client business requirements providing guidance on optimal configuration options to meet client needs, manage third-party and Concur integrations, train clients and prepare deployment of service to employees
Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, time frames, etc. by understanding the key business drivers and their prioritization
LI-RG1

107

Senior EFR Implementation Project Manager Resume Examples & Samples

Typical implementation projects include, but are not limited to
Ability to travel to customer sites up to 80% of time in the U.S
5+ years of data gathering/analysis and writing system requirements directly with customers
2 years or more experience with Electronic Financial records
3+ years working experience with Microsoft Project and Excel
2+ years of experience working in a Clinical Laboratory environment
1 year or more with Clarity (PPM Optics)
Six Sigma ITIL - Green Belt or Black Belt experience

108

Implementation Project Manager Resume Examples & Samples

Configure product according to business requirements gathered during the design phase
Conduct effective training and product demonstrations calls with clients remotely or onsite
Degree in Accounting or Information Systems emphasis, a plus
Minimum of two years of enterprise level experience implementing financial or hosted applications such as SAP, Oracle, etc – implementation experience with Concur Expense services highly preferred
Minimum of two years of enterprise level project management, consulting and/or software implementation experience
Experience in client-facing/service roles
Experience with financial applications and knowledge of accounting processes
Full life-cycle financial system implementation experience
Strong organizational skills and ability to deliver on commitments
Exceptional written and verbal communication skills in both Mandarin and English
Strong enterprise level consulting skills
Strong problem resolution skills - proven ability to engage and interact with internal & external teams to resolve client issues

109

Cerner Implementation Project Manager Resume Examples & Samples

Developing/managing project plan
Managing budget and resources
Managing expectations and deliverables
Prior experience with long term healthcare is preferred
Experience with acute and/or ambulatory healthcare acceptable

110

Implementation Project Manager Resume Examples & Samples

Four-year degree with Accounting or Information Systems emphasis a plus
Minimum of two years of experience implementing financial or hosted applications – implementation experience with Concur Expense services highly preferred
Minimum of two years of project management, consulting and/or software implementation experience

111

Implementation Project Manager Resume Examples & Samples

Work with clients and agency resources to identify key business requirements and configure the Concur Travel application to meet those requirements
Configure Concur Travel for integration to Concur Travel & Expense, and perform knowledge transfer to the client for effective use of Concur Travel & Concur Travel & Expense
Configure TripLink and perform knowledge transfer to the client for effective use of TripLink
Configure Risk Messaging for integration to Concur Travel & Expense, and perform knowledge transfer to the client for effective use of Risk Messaging
Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and be reporting
Required: 2+ years’ experience configuring and implementing Concur Travel
Required: prior travel agency industry, online booking tool, and/or GDS experience
Successful experience working directly with customers to resolve implementation issues
Demonstrated knowledge of project management tasks in application implementation environment
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation
Ability to work across multiple time zones based on the needs of the business, covering Australia, Asia, and India business hours, per client and project requirements

112

Implementation Project Manager Resume Examples & Samples

Adhere to and promote highest quality standards in project delivery and contribute to PMO
2 - 5 years of experience in human capital management applications consulting and/or project management
Experience developing and managing project schedules, preferably using Microsoft Project and Microsoft Visio
Experience in change management an asset
Ability and willingness to travel to customer sites as needed
Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio
Experience managing software implementations in a SaaS / Cloud computing environment an asset
Understanding of relational databases and SQL and asset
Experience implementing one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian HCM (preferred)
Knowledge of common human capital management (HCM) business practices
Working knowledge of common software implementation methodologies
Ability to drive results through a multi-disciplinary team with matrixed reporting relationships

113

Implementation Project Manager Resume Examples & Samples

Accountable for the successful delivery of ALL parts of the project: quality, timeliness and customer adoption
Responsible for ensuring team members follow the implementation methodology and maintain strong product knowledge
10+ years of project management experience or related field
10 or more full life-cycle financial system implementation experience
Professional written and verbal communication skills in both Mandarin and English
Strong organizational and planning skills to consistently deliver on commitments

114

Senior Implementation Project Manager Resume Examples & Samples

Manage entire multiple implementations for clients simultaneously acting in the combined role of Project Manager, Functional Consultant and Technical Consultant
This includes leading project design sessions, understanding and analysing client business requirements, providing guidance and best practices on optimal configuration options to meet client needs, configuring the client’s site, managing third-party and Concur integrations (eg. credit cards, audit and other services), training clients and preparing for deployment of service to employees
Ensure project implementations are completed within defined timeframe of completion with status updates to the client team and stakeholders
Work collaboratively with internal parties to administer the client site, meet/exceed productivity targets, achieve accuracy with forecasting, meet/exceed customer satisfaction scores to ensure value add with our clients
Travel between 0% and 50% depending on project assignments
Excellent written and verbal communication skills and virtual presentation skills with a strong ability to build rapport with clients in a virtual mode
Project Management experience including managing multiple concurrent fast paced system implementations while energizing the project team to meet tight deadlines
Consulting experience related to business applications (Financial, Payroll and HR systems advantageous) including spend management best practices, business processes change management and the ability to build and maintain strong client relationships
LI-MT1

115

Implementation Project Manager Resume Examples & Samples

Supports Senior Project Managers on large projects and may independently manage small scale projects
Understands win/win negotiation principles
Identifies and /or reviews assignment of team members for Discovery Workshops, Assessments and other presales activities that require matching skills with specific agendas and services, and participate in these activities, including adding domain, administration and contracts expertise
Participates in deal review sessions with account teams and senior management
Identifies and matches skills of project team members with the implementation requirements and tasks, including subcontractors if required, and verifies that team members know and understand their assignments
Ensures quality assurance and test plans are developed for the project
Maintains an accurate project plan, adheres to deadlines and communicates weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer
Forecasts revenue and resource requirements for the duration of the project
Follows established change management procedures should project plans or schedules be adjusted
Ensures project designs and specifications provide a reliable blue print for implementation
Manages multiple small to medium scale projects independently
Builds a business case which enables win/win negotiations
Very good domain and industry expertise as well as an understanding of SAS internal processes and organization
Very good problem-solving, organizational, written, oral, and interpersonal communication skills

116

Senior Implementation Project Manager Resume Examples & Samples

Manage / Control Project Timelines and Resources: can forecast variances and trends throughout the project lifecycle to ensure project resources are met and be able to ensure a seamless transitions from project implementation to business (e.g. clinic operations)
Bachelor’s Degree in Health Care Administration, Business Administration or a related field required. (5 plus years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
Certification and / or training in a nationally recognized Change Management Methodology

117

Business Process Implementation Project Manager Resume Examples & Samples

Studying, Identifying, designing and managing the implementation and optimization of systems & processes,
Defining, documenting & providing training for user acceptance test scripts,
Defining, documenting and undertaking Functional Testing
Executing user acceptance tests with the business for NFPS system & its interfaces
Providing 3rd level system & process support as required
Managing, documenting and maintenance of the Internal Controls (IC) in their remit
Documenting processes and desk top procedures, FAQ’s & TTO’s (Transfer to Operations) when there have been process changes
Maintainance and updating process and procedure diagrams and flowcharts in line with process changes
Performing agreed monthly tasks eg. reconciliations
6 - 8 years Oracle ERP system experience, including preferably in managerial position
8 - 10 years overall accounting/Accounts Payable experience
Virtual team management experience
Good level of practiced technical knowledge
Internal controls – experience of documenting controls & processes and dealing with Auditors (External/internal)
Matrix management experience of multiple teams,
A global approach and an appreciation of cultural differences
Ability to engage with customer and internal staff as required
Ability to ability to work in a virtual team environment
Ability to identify problems and work to resolution as required
Administrative and project management experience
Ability to communicate effectively at all levels, and to build a strong rapport with customers and the Service Provider
Ability of working under pressure
Negotiation and problem solving skills
Good team player, with ability to act as individual practitioner and functional leader

118

Implementation Project Manager Resume Examples & Samples

Manage assigned project from end-to-end
Work with Protection Risk & Compliance, product SME’s and Legal to gather and develop project requirements
Work with technology and operations partners to resolve execution issues, questioning and considering the implications of decisions and recommendations
Consult with Product SME’s to determine resolution of business issues that impact project scope, cost or quality
Contribute to strategic decisions
Understand moderate to highly complex issues and risks and make judgments and/or recommendations to address
Determine key stakeholders and determine appropriate communication plan based on project need and stakeholder requests; develop and communicate project details re: cost, scope, quality to all impacted areas (i.e. regions, agencies, customers)
Review existing process with stakeholders to determine and implement enhancements that will improve quality and drive efficiency
Identify, recommend and implement process/workflow solutions for IS&O
Responsible for on-boarding and training of Band A and B project managers
Recommend enhancements to best practices for requirements gathering and documentation in an effort to improve overall project quality
Analyze implementation options to meet business needs, including pros/cons of each option and provide recommendations to leadership and implement selection option
Experience: 3-5 years of experience; prior insurance industry experience preferred
Intermediate problem solving skills
Intermediate decision making skills
Good communication skills (written/verbal)
Strong time and project management skills

119

Healthcare IT Applications Implementation Project Manager Resume Examples & Samples

Responsible for planning and directing projects in the Healthcare Applications and Business Process Operations (Apps and BPO) area
Lead project teams through all phases of the standard project lifecycle: Feasibility, Initiation, Planning, Monitoring and Controlling and Closing
Project charter and Project planning development
Quality planning and management
Incorporate risk mitigation strategy and contingency plan
Be a leader and trusted advisor championing project needs to deliver predictable and repeatable project results
Maintain strong focus on customer satisfaction by delivering exceptional project performance
Manage standards, procedures, and practices for recordkeeping of contractual agreements
8+ years of relevant experience or equivalent combination of education and work experience / Undergraduate degree and 6+ years relevant experience or Graduate degree and 4+ years relevant experience
Experienced with PMI based project management methodology leading project teams in day to day execution and compliance with prescribed methodology processes and skills
Working knowledge of Healthcare Patient Billing Systems
Experience working within both a project-centric and project matrix environments
Experience within all PMI project phases and knowledge areas: communication, cost, human resource, scope, risk, time, quality, integration, and procurement

120

Implementation Project Manager Resume Examples & Samples

Take responsibility for implementation of new business or program enhancements and deliver on commitment. Ensure smooth program setup by understanding and minimizing operational impact and managing risk through continuous communication and quick resolution of problems
Meet with new clients. Facilitate implementations by conducting conference calls and meetings on processes and act as primary contact of client’s questions through setup and thereafter as needed
Act as a resource for other Accredo departments relative to Pharma programs. Oversee/Facilitate cross-functional work teams to define project scope and objectives, develop preliminary project plan and design. Determines necessary resources and project timeline. Review and track status of project and periodically report to management
Balance customer needs versus Accredo’s capabilities using strategic, innovative and creative solutions. Meet with clients and highlight the functionality and steer them toward standard and existing services and products
Document processes and business requirements in a clear and concise manner to help facilitate operational, IT and reporting setup internally. Demonstrate understanding of current processes and modifications needed to achieve client satisfaction
Work with sales, payer and marketing to take new products and create operational procedures and processes for implementation and administration. Identify opportunities to standardize, document and define procedures for new products and services
Special projects and other duties as assigned
5-8 years of relevant work experience or a Master’s degree and 3-5 years of experience
Excellent PC skills including experience within a Microsoft Office environment using Microsoft Word, Microsoft Excel and Microsoft Access
Excellent written and verbal communication skills; Excellent problem solving and analytical skills; Project management/organizational skills; Ability to work cross-functionally to resolve complex issues; Ability to manage timelines and meet tight project deadlines

121

Implementation Project Manager Resume Examples & Samples

Performs analysis of business and user needs, documenting requirements, determines a strategy and develops a plan/proposal for delivery of the project which leads to a client’s adoption and improved efficiency or effectiveness
Advises clients on solution adoption and integration into business processes based on a solid understanding of client businesses, industries, regulatory environments and markets
Drives success while overcoming barriers and satisfying staff, management and stakeholder commitments
Facilitate client/customer steering committees related to the broader aspects of the program/project being implemented
Resolves issues between the project and other organizational units in a satisfactory manner, engaging management as necessary
Assures overall customer satisfaction through determination and attainment of project success criteria, engagement and discussions with customers and leadership
Strong Facilitation skills, including meeting content/agenda and proactive/creative management of issues
Experience working in an external, customer facing capacity

122

Implementation Project Manager Resume Examples & Samples

Oversee and manage system implementation, deployments and enhancement projects for the R&LS Program. This includes the continued global expansion of the Fieldglass tool for three Modules: Profile Worker, Contingent/T&M Services and SOW Services modules
Develop and maintain project artifacts in alignment with Clients Lean Project Management (LPMT)standards including establishing Project Charters, Project Plans, and Integrated Project Plan for the Program, tracking Issue/Risks as well as mitigation plans, and documenting Key Decisions, etc
Manage work stream leads to ensure all project plans are kept up to date and ensure project deadlines are communicated and met. Plans must be robust with resource loading and task delivery dates clearly defined, maintained and tracked to ensure (business critical milestones) BCMs are met
Ensure all project risks and issues are documented and escalated and ensure mitigation plans are documented where applicable
Created integrated project plans across the program. Ensure updates from R&LS PM/Leads and non R&LS teams are incorporated into program documents
Coordinate with Global R&LS Front Office Staffing Office teams, R&LS Re-engineering and configuration teams, Enterprise Supply Chain teams, Finance, Procurement, HR, Legal, and Tax as well as Business Stakeholders
Coordinate Sr. Management meetings and communications in regards to tool and implementations
Provide weekly (bi-weekly) status reports, project decks, metrics and dashboards to R&LS and Project Steering Committee members as required
Assist with Training and Communication Plans, Vendor/Supplier Management Activities and System Change control Process as required
Minimum of i5+ years of Project Management experience including at least 2+ successful full-life cycle ERP systems implementation, preferably w Vendors Management/HRMS or Procurement to Pay Systems, i.e. Fieldglass, Work Day, Beeline, IQ Navigator, Pro Unlimited, Work Day, Taleo, PeopleSoft, etc
Overall professional experience 7+ years required
Knowledge in Staffing, Contingent Labor, or Procurement Services space a plus
Strong problem-solving competency, business analysis skills, business/systems re-engineering capabilities and effective organizational skills
Self-starter who can work independently as well as a member of a team
Skilled in managing multiple Projects simultaneously
Highly skilled with MS Project, Excel, PowerPoint and Visio. Experience with SharePoint required
Ability and experience working in a fast paced, high pressure environment. Ability to multi-task on a consistent basis
Experience with organizational change management

123

Implementation Project Manager Resume Examples & Samples

High School diploma or GED required, Bachelor's degree preferred
Knowledge of and experience using Internet and Microsoft Office (Word, Excel, and Email with calendar management like Outlook) required
Minimum of 3 years project management experience with operational or revenue generating responsibilities required; PMI certification preferred
Experience resolving problems with collaboration required
Experience communicating verbally and in writing with employees and customers at all levels of an organization required
Experience conducting customer calls to gather information and requirements and formulate and drive project strategy towards a successful outcome

124

Software Implementation Project Manager Resume Examples & Samples

Plans, coordinates, executes large and complex software implementation projects
Ascertains customer software configuration requirements
Defines and enforces the production and resource planning
Manages and realizes software installation, configuration services, validation services and roll-out assistance
Anticipates and troubleshoots events
Defines customer training needs, conducts and conducts customer training sessions
Provides regular reports to his hierarchy
Follows up and facilitates knowledge transfer to Customer Support at project completion
High school degree in information technology
Experience managing several software implementation projects
Experience in the medical device industry is highly desirable
HL7 interface engine or any Laboratory Information System (LIS) integration experience, especially in a hospital setting, is a huge plus
Experience in IT Network environment
Aptitude to understand clinical processes , train customers and users on products
Strong desire to succeed and work ethic
Candidate should be comfortable in a physician and clinical/patient care environment
Highly organised, proactive and result oriented

125

Implementation Project Manager Resume Examples & Samples

Manages the timeline and budget of project deployments for new clients and products
Understands contract requirements vs. current capabilities gap analysis
Ensures programming specifications for all required data file/system changes are done accurately and timely
Works closely with client on defining project scope requirements
Develops workflows to customize HMS process to client's specification
Leads the creation, management, and coordination of client and vendor related program management schedules and activities for initial vendor product integration,ongoing vendor co-development, and end-user client implementation
Provides accurate financial forecasts relative to project hours and effort
Reports all issues and milestones to management
Develops custom project plans to ensure that all unique needs and deliverables are met in an aggressive time frame; Sets and meets aggressive timelines
Plans and monitors all project activities; manages all processes needed to ensure successful project completion
Monitors and manages data intake/data gap analysis processes
Works with operations group to establish protocols for each new contract
Sets strategies, directions, and schedules to ensure resolution of issues
Works internally across a matrixed organization to exceed client/vendor expectations through superior relationship management, schedule coordination, issue resolution, implementation support, and prompt product delivery
Takes responsibility/ownership for the overall success of the implemented product
Excellent process and time management skills
Able to prioritize multiple priorities
High integrity and ethical behavior with a sense of commitment to customer service
Ability to communicate with all levels of management
Proficient with MS Word, Excel, Project and other PC related tools
Master-level skills with Microsoft Project
5+ years of professional-level related business experience with strong project management skills and proven ability to track and manage multiple complex projects both internally and with client/vendor
Experience with enterprise-wide deployment of system or implementation solutions
Excellent understanding of technology/data issues (records, fields, record lengths, etc)
Prior experience in client implementations in Healthcare claim processing domain
Prior experience with EDI and Claims processing software
Demonstrated competence in writing detailed functional specifications, for use by both technical and non-technical readers that describe business transaction functionality, end-user interfaces, data integration, business-rule processing logic and data communication implementation
Previous experience in maintaining customer relationships is a must
Experience leading, mentoring and/or coaching other staff members preferred

126

Implementation Project Manager Resume Examples & Samples

Owning client relationships from completed sale through successful implementation
Consulting with clients on their implementation goals, objectives, and program setup
Advocating for clients throughout the entire onboarding/implementation process
Holding weekly status update meetings with the client and representatives from stakeholder groups that are involved in the implementations
Championing project management by coordinating with internal groups as well as the client to ensure timelines are met, issues are communicated, and questions are answered
Resolving issues and escalating issues beyond span of control
Creating, managing, and updating project plans to ensure implementations are on track for milestone achievements
Preparing weekly meeting agenda and minutes

127

Implementation Project Manager Resume Examples & Samples

As an Implementation Project Manager, 25% of your time will be dedicated to project management and team coordination, 75% of your time will be dedicated to the expertise, configuration and testing follow up with you clients
Act as the Project Lead on joint CTE Projects being the point of contact for the client on project issues and escalations
Deliver special projects as needed or directed by team Manager
German: native or bilingual

128

DMS Implementation Project Manager Resume Examples & Samples

Manages and leads the relationship with Enterprise clients who have multiple stores to install simultaneously. Supervises Lead Installers to guarantee a quality installation
Supervises entire Installation from point of Contract delivery from Sales to implementation and customer’s transition to the Support Department
Manages assigned Lead Installers and clients to ensure all details are handled and coordinated to allow for a successful installation including, but not limited to: Network certified and functional, Hardware sold and onsite, data conversion successful, coordination of booking of travel and responding immediately to client and Lead Installer issues or concerns related to the implementation
Manages up to 15 Lead Installers in the simultaneous implementation of an enterprise. Plans and coordinates the entire installation from pre-install to implementation. Provides management reports and updates to internal management team
Provides management reports and updates to internal management team

129

GCS Client Implementation Project Manager Resume Examples & Samples

Engage with Sales on deal pipeline, and jointly identify implementations requiring project management
Understand the needs and complexities of the deal/implementation (pre-contracting, post-contracting) and solution being proposed
Provide project management structure and support including implementation plans, ownership and governance model, tracking, and reporting
Detect potential issues, escalate as needed, and execute resolution / mitigation
Be accountable for timely and quality completion of implementation within budget, with goal of accelerating time to revenue and achieving client satisfaction
Establish repeatable processes and systems and drive continuous improvement in Client Implementation
Work in a fluid/dynamic environment and simultaneously manage multiple implementations
Travel may be required depending on the client location/project. (25%)
7 - 10 years of experience in Operations (or complemented by experience in Product and / or Technology)
5-7 years of experience in Project Management and Solution Implementation (in Client facing situations)
Experience in B2B solutions that include any mix of data, technology, and online
Self-driven, execution oriented, with passion for growth
Client facing and team management skills which includes ability to develop relationships, get teams to collaborate, and work through matrix organization
Able to communicate effectively with and present to stakeholders, including senior leaders
Ability to institute processes, and execute process changes and influence teams to adopt change
Able to comprehend and use new technologies (e.g. Salesforce, Docusign)

130

Senior Implementation Project Manager Resume Examples & Samples

Collaborates with program/project initiative developers, training teams, business owners, clinical staff, providers and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation
Define/Manage Project Scope: able to lead the change management processes to drive effective project execution (e.g., launch, deployment, revisions, change control) and raise awareness when misalignment or misunderstanding of scope with stakeholders
Manage/Control Project Timelines and Resources: can forecast variances and trends throughout the project lifecycle to ensure project resources are met and be able to ensure a seamless transitions from project implementation to business (e.g. clinic operations)
Manage/Control Project Financials: able to project budgets and forecasts, obtaining approvals from key stakeholders (e.g., cost-benefit analysis, staffing impact analysis/assessment)
Serves as a resource to clinic staff, providers, internal departments, and external partners regarding project management, change management and /or process improvement

131

GB Implementation Project Manager Resume Examples & Samples

Define quality business solutions, using standard benefit/service capabilities
Manage all phases of assigned projects from initiation to closure, applying Project Management best practices e.g. planning, scheduling, and risk management
Define plan structures and map all client requirements to be installed
Create and maintain project plans and timelines that clearly outline task assignments/ownership, deliverables and targets allowing for coordinated execution and control
Proactively manage project changes, risks, issues and actions
Manage client & advisor relationships to ensure project delivery expectations are specified and met
Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)
Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
Represent Implementation at finalist presentations
LI-SC1

132

Implementation Project Manager Resume Examples & Samples

Develop and maintain project artifacts in alignment with Citi’s Lean Project Management (LPMT)standards including establishing Project Charters, Project Plans, and Integrated Project Plan for the Program, tracking Issue/Risks as well as mitigation plans, and documenting Key Decisions, etc
Minimum of 5+ years of Project Management experience including at least 2+ successful full-life cycle ERP systems implementation, preferably w Vendors Management/HRMS or Procurement to Pay Systems, i.e. Fieldglass, Work Day, Beeline, IQ Navigator, Pro Unlimited, Work Day, Taleo, PeopleSoft, etc
BS/BA and / or equivalent experience

133

Implementation Project Manager Resume Examples & Samples

Bachelor's degree or four years related work experience post high school
One year experience with customer support
One year experience with portfolio management in either customer service, sales or account support
One year developing and delivering presentations
One year supervisory or management experience

134

Customer Implementation Project Manager Resume Examples & Samples

Take overall responsibility & project manage travel implementations– to include moves, closures and ad hoc projects as required by the business
Create and update MSP project plan for each client (from team templates)
Be the focal point of contact for the project team during the implementation process
Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage)
Lead the (local) Joint Planning meetings – face to face or conference call depending on client requirements
Ensure all project members are aware of their roles & responsibilities
Lead weekly calls, normally phone conference and produce call notes & agenda’s
Ensure the project remains on track, all tasks completed within deadline. Update MSP/PWA plan accordingly
Accurate and Timely completion of the Global Reporting activity for Customer Onboarding
Proactively manage project risk assessment and management including escalations as required for support and resolution
During EMEA & Global Implementations, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs
When necessary create communication strategy with CGM for review with customer
Create local Project scope when appropriate
Execute & drive readiness to launch assessment
Coordinate End to end testing with Service Delivery
Coordinate technical set ups with Hp and telephony department
Conduct post implementation meeting and handover to GSD & CGM
Share ideas to Improve Implementation procedures/timelines
Provide support during sales bid process. (as assigned by team manager)
Dual Language French / English Speaker required
Strong project management & analytical skills
Ability to lead client meetings & produce presentations
Confident & persuasive
Demonstrates professional attitude at all times
Indepth knowledge of American Express Business Travel
Base understanding of the Amex Branded tools (AXO, Trackpoint, PTA, Ticket Trax, Portal etc)
Ability to work independently whilst contributing to the overall team objectives
Capacity to work virtually and strong organizational skills
Tenacious – ability to drive change in the face of possible resistance
Excellent communicator at all levels both written and oral
Strong customer relationship skills
Effective time management, multi-tasking prioritisation skills

135

Implementation Project Manager Resume Examples & Samples

Create and manage Project Plans per defined project methodology
Ensure successful execution of the defined project scope
Effectively utilize company resources to meet project scope
Be solution oriented with the ability to identify and successfully manage project risks
Communicate overall project status based on defined project methodology
Contribute to overall project process improvement
Ability to travel as necessary
Performs other duties or special projects as requested
Experience working in hospital/hospital type environments
Must have independent work skills, a strong work ethic, strong leadership skills and the ability to handle difficult customer situations
Possess excellent diplomacy and negotiation skills
Ability to communicate with all levels of hospital administration and Masimo cross functional teams
Strong skills in Microsoft Excel and Microsoft Project

136

Client Implementation Project Manager Resume Examples & Samples

Individually responsible for the quality and timeliness of all project deliverables
Document plan requirements and coordinate the development of processes & procedures
Establish and cultivate relationship with clients, vendors, carriers and internal departments to ensure successful implementations
Lead and manage regularly scheduled meetings associated with the project
Anticipate issues and manage client expectations
Minimum of 3 years of demonstrated implementation project management experience with complex technical and administrative deliverables is required
Experience with business requirements gathering, definition and documentation techniques is required
Experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, and employee benefits industry is preferred

137

Implementation Project Manager Resume Examples & Samples

At least 3 years of experience in logistics projects
Proven experience in applied project management methodologies (e.g. Prince 2, PMI)
Proven experience in Business Process Engineering (defining business processes based on customer's requirements and translating these into IT solutions)
University degree or similar level of education in transport business
Demonstrated analytical, numeric and analysis skills & awareness
High degree of organizational and communication skills
Willingness to travel (appr. 30 - 50 % of working time)
Structured process documentation skills
Strong affinity with required customer quality standards

138

Healthcare Implementation Project Manager Resume Examples & Samples

Become a subject matter expert for multiple software applications
Project management: managing multiple projects at different stages while making good decisions on an ongoing basis in addition to handling client concerns
Performing GAP analysis and defining solutions to gaps
Analysis and definition of system conversion requirements
Involved in QA processes and methodologies, (creation of test plans, test documents, and test cases)
Documenting and monitoring defects to resolution
Analyze and facilitate resolution of complex issues from internal and external clients
Effectively communicate and partner with development and technical/customer support staff to resolve issues
Learn, understand and identify client/customer problems and recognize core issues
Bachelor’s Degree in Health or Computer Sciences (or equivalent work experience) required
Minimum 5-7 years Project Management experience required
5-7 years experience with healthcare industry software desired (clinical or finance)
Presentation and training experience required
Strong understanding of the healthcare financial cycle is required
Proven track record with successful projects delivered in a timely manner

139

Healthcare Revenue Cycle Implementation Project Manager Resume Examples & Samples

This role requires 60% travel
Bachelor’s Degree in health or other related field ; In lieu of degree 5 years of Patient Access experience
Four years experience in a health care setting involving customer service to obtain working knowledge in practices involved in patient admissions and financial counseling as well as services related to insurance verification and managing patient information
Experience and proficiency in Microsoft Office products
Ability to manage multiple projects at different stages
Superior collaboration and interpersonal communication skills, flexibility and responsiveness
Clinical background a plus

140

Implementation Project Manager Resume Examples & Samples

Able to apply industry standard project management methods. (GCIM, Prince II)
Broad knowledge of logistical information systems and affinity with business IT processes
Broad knowledge of operational processes driving information flows within the customer solutions scope
Able to lead projects within the customer solutions scope
Able to deal with stressful situation, address limits and create clear expectations
Strong sense of customer and service focus (internally and externally)
Able to find the right input to allow for prioritization
Able to clearly communicate to a broad audience of stakeholders

141

Implementation Project Manager Resume Examples & Samples

Support New & Ongoing Customer Configuration Work
Ensure that best practices are implemented and decisions are documented throughout the launch and ongoing process
Work closely in partnership with the Customer and Limeade’s Account Managers, Strategic Account Directors, Solution Engineers, and Configuration Specialists to ensure all contractual commitments are met for all Customers you will serve
Work with Implementation Director as necessary to manage priority of work across assigned implementations
Bachelor’s degree and 3-6 years of software related or other large-scale project management experience, plus working with state or federal government and/or public sector entities

142

Principal Implementation Project Manager Resume Examples & Samples

Act as the primary Professional Services delivery partner for customers from pre-sale sales through to successful implementation and reference; focused on building and developing strong relationship, resolving issues and influencing future business by playing key role in setting a vision to the customer
Own and manage either a single major or portfolio of differing projects across one or more accounts within an industry sector. This will include
Defining statements of work, risk and mitigation assessments, plans/schedules, project resourcing and status reporting
Taking full ownership of the success of projects, delivering solutions on time, within budget and profit and loss targets and in accordance with customers’ requirements for quality and functionality
Ownership of the financial aspects of the projects, maintenance of the planned profit margin and ensuring billing revenue is accurately forecasted and processed
Chair/facilitate complex meetings and negotiations with customers at all levels of an organisation, within SAS and/or with industry personnel
Fully understand legal and contractual issues and ensure that our obligations are unambiguous and understood by SAS personnel and the client

143

Global Implementation Project Manager Resume Examples & Samples

Assemble the project team based on assigned project with particular care on on-boarding all the required skills and talents for the project success
Deal with local and global management to ensure adequacy of resources for the project
Manage the project team tasks and responsibilities and keep relation with project sponsor
Ensure prompt and regular communication to internal / external stakeholders such as client meetings, weekly project updates and informal communication as needed
Keep track in a structured, constantly up to date way of project status and open issues and ensure alignment between all project tasks and their timelines
Create and maintain project documentation such as project charter, open issues list etc. and ensure the project gates are successfully met on time
Timely tackle potential risky situations anticipating issues and bringing in support, mitigating effects and escalating promptly
Support the presentation of project management methodology and capabilities internally and externally as needed
Completed university studies with main focus on Economics or Engineering degrees (MSc.)
Profound experience in Sea, Air, Road operations exposure
A post-graduate degree in Supply Chain or Supply Chain Management processes knowledge
Experience/Education in Project Management (eg. Be-GCIM, Prince2 etc.)
Result oriented and well structured´
A high assertiveness and management responsibility
Willingness to travel – Internationally minded

144

Implementation Project Manager Resume Examples & Samples

Keep clients, agency resources, and management informed of implementation activities and progress through regular communications, meetings and status reports, and by reporting exceptional circumstances in a timely manner
Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure department NPS scores and ARR are achieved
Define and execute all types of Concur Travel project implementations
Ensure completion of deliverables, managing schedules and meeting milestones
Gather information from customers, evaluate their needs and create implementation solutions
Manage project status meetings and communicate project status
Provide single conduit into Concur resources for Partner project manager during deployment
2+ years experience in project management in a high tech industry, preferably with hosted web-based software
Prior travel industry, online booking tool, and/or GDS experience preferred

145

Implementation Project Manager Resume Examples & Samples

Lead project plan development and facilitate implementation phase for client implementations, renewals, existing client benefit changes and upsell opportunities for existing clients. Act as consultative client liaison between all MRx functional areas and client contacts (including client, TPA, broker and /or consultant parties). Define project scope, develop project plan, determine necessary resources and establish project timeline
Provide strategic direction and guidance to mitigate project risks to internal operational functions and client. Clearly understand and communicate client intent to decrease disruption impact to beneficiaries. Identify and manage project dependencies and critical path
Represent Implementation team throughout sales process with written and oral communications. Serve as implementation expert at finalist opportunities. Understand RFP language and demonstrate how client objectives will be met through the implementation phase. Present to executive level clientele and influence decision-making process
Ensure quality and service standards are met; including client contractual deliverables related to the implementation process. Meet regularly with client to determine service requirements and expectations for overall satisfaction
Conduct project post-mortems and create recommendations based on lessons learned. Identify successful and unsuccessful project elements and establish best practices for project execution. Identify process inefficiencies and provide innovative solutions to solve for gaps. Provide executive-level updates and presentations to internal staff

146

Peoplesoft Implementation Project Manager Resume Examples & Samples

Directly manage project delivery from project scoping and definition to its successful execution, ensuring that schedule, budget and quality goals are met
Develop project plans and deliverables including charter, scope, tools, project management approach, management plans, cost estimates, schedule, and work breakdown
Create consolidated program milestones, interdependencies, and communication plans
Manage day-to-day execution of PeopleSoft project implementation: planning, tracking, documentation and status updates for the project to various stakeholders
Lead meetings with stakeholders to move forward key tasks and escalate significant process bottlenecks, anticipated delays, and critical path analysis
Direct activities of business analysts and extended team members
Effectively work with business sponsors to gain necessary resources and support
Attributes of our global professionals include: a dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve problems, execute and transfer knowledge
Bachelor's degree; Master's degree highly desired
3+ years as a Project Lead/Manager on PeopleSoft initiatives including implementation, customization, and/or enhancements utilizing proven project management processes and framework
Experienced in business process reengineering, gathering and documenting requirements, and developing specifications for system programmers
Strong facilitation skills to build relationships and foster trust at all organizational levels
Strong change management, stakeholder engagement, and communication planning skills
Good command of Microsoft office suite of tools, strong in MS Project, Excel, PowerPoint and Visio
Willingness to travel to clients in the San Francisco Bay Area and Silicon Valley (San Jose, Sunnyvale, Mountain View, CA)
Passion for a project-based consulting lifestyle

147

Senior Implementation Project Manager Resume Examples & Samples

Exception ability to know what needs to happen and make sure it happens
Strong documentation and follow up skills
Ability to manage multiple tasks/initiatives and meet deadlines; able to prioritize effectively
Experience affecting the processes and priorities of other departments via influence (vs. direct management authority)
Able to hold others accountable for tasks and provide feedback where deliverables are not up to par
Able to build strong relationships, seen as a strong business partner
Able to build credibility
Able to ‘push back’ when what the client asks is not in their best interests, able to successfully educate the client without being seen as adversarial or being an obstacle

148

Arwm Implementation Project Manager Resume Examples & Samples

At least 3 years of work experience in the financial services industry. Familiarity with wealth management industry or Aladdin a plus
Outstanding academic achievement, CFA a plus
Well organized with the ability to manage multiple priorities with a hands on approach
Past experience in implementing financial management systems at external clients (portfolio/trading systems, risk platforms, operation tools)
Expected to travel 2-3 days per week, including international opportunities

149

Workday Implementation Project Manager Resume Examples & Samples

Partner with Project Leads and Executive Sponsors to drive daily project activities and milestones
Develop and maintain key deliverables in accordance with the overall project plan
Manage project issues and risks, communicate status and escalate concerns to project sponsor/business owners
Work collaboratively with implementation consultants to ensure a seamless end to end process design including configuration, testing and integration
Support HCM configuration and data mapping to align with internal Workday Financial
Management and Payroll processes
Work with various internal teams to identify and analyze business needs and requirements
Oversee the project implementation specifications, configuration of the application, technical conversion, testing coordination, move to production, and system parallel management
Engage Project Leads and subject matter experts with requirements gathering, process re-design and foundational data modeling
Demonstrate proper management of highly sensitive and confidential information
Configure and build extensive reporting and dashboards for HCM, Financial Management, Payroll and Planning
5+ years’ experience managing HCM, Payroll or Financial implementations; Workday experience
Is required
Strong Microsoft Excel, Word and PowerPoint skills
Working knowledge of finance, accounting and/or payroll with at least one of the following
Business areas: General Ledger, Accounts Payable/Receivable, Procurement, FP&A, Payroll
Experience with Concur Expense and Invoice is a plus
Highly organized and dynamic individual able to work in a fast paced, challenging environment
With the ability to prioritize and manage expectations
Excellent problem solving skills. Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving issues related to project execution. Effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems
Demonstrated ability working in cross-functional teams and developing and maintaining collaborative working relationships

150

Implementation Project Manager Resume Examples & Samples

This position is dedicated to the ADLA C3 Ignite SOW and contract executed on 02/02/2017. Individuals applying for this position must take into consideration that the position will end upon expiration of the ADLA C3 Ignite contract on 12/31/2017
Position is customer facing and will require extensive on site work at customer locations throughout Los Angeles, CA
Develop customer wireless device and application training documentation
Conduct customer wireless and application training
Strong wireless technical device and application knowledge
Ability to problem solve device and application issues including Mobility Device Management and integration issues

151

Implementation Project Manager Resume Examples & Samples

Previous software on-boarding, training, and project management experience
Undergraduate or Graduate Degree
5+ years’ experience working in a commercial or software environment
Strong technical competence with the ability to learn new technology and skills quickly
Logical and technical mind-set that is able to analyze problems and identify root causes
Effectively collaborate, communicate, influence and negotiate with senior level stakeholders both internally and externally, and communicate well with teams geographically distant, with different native languages and in different time zones
Understanding of retailers and CPG companies a distinct advantage or experience in digital content management (CPG/retailer product and planogram workflows) a distinct advantage
Knowledge of industry standard VR, graphics, and design software beneficial
Ability to travel to client sites between 20-30% of the time

152

Implementation Project Manager Resume Examples & Samples

Delivery & Project Management – Leadership of Consulting projects and project teams encompassing all aspects of a customer and project lifecycle
Proven track record in the delivery of consulting style projects
Energetic, self-motivated and the ability to work independently
Minimum 8+ years’ experience working in IT with at least 5 years’ in Project Management
Familiarity with Data Warehousing, Analytics and Business Intelligence solutions

153

Implementation Project Manager Resume Examples & Samples

Prepare reports, analyze data, and make recommendations to leadership team for improving time to client value, time to deploy, resource utilization, deployment cost, etc
Function as the “voice of the customer” internally and ensure client advocacy remains paramount
Coordinate cross-functional groups across multiple countries to ensure a total solution is brought to a customer. Includes: Sales, Account Management, Marketing, Product Management, IT, Logistics, Call Center, QA, Training, Accounting, Legal, compliance, Payment Processing, and Business Analytics
Identify high risk areas for specific clients and adjust launch plans accordingly
Gain a deep understanding of the entire solution suite (application, supplier ecosystem, systems integration, data conversion, etc.) and the client process/functions supported by the program
Provide subject matter expertise in areas including program management, project management, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other project management areas
Responsible for the execution and delivery of assigned launch programs and projects within scope, budget, schedule, benefit, and quality commitments
Create, execute and manage project work plans to meet changing needs
Run kickoff and status meetings; drive project cadence; manage Go/No Go decision process
Manage the day-to-day tactical aspects of client launches and projects
Coordinate teams to resolve issues w/ schedule, bandwidth, dependencies, etc
Manage scope and mitigates risk across projects
Maintain project status in MS SharePoint and JIRA
Drive risk/issue resolution, and appropriate escalations
Identify and recommend resolutions to process gaps
Apply our project management methodology and enforce project standards
3+ years related experience
Bachelor’s degree in business, engineering, or technology field or equivalent work experience
MBA degree highly desired
Familiarity with the Wireless, Telecommunications / Electronics industry highly desired
People leadership and management skills, including direct experience leading, managing and mentoring teams of project and program managers
Willingness and ability to travel globally up to 25% ofthe time
Proven track record of leading enterprise scale, complex programs successfully
Identify tasks, build a project plan, guide plan through completion
Track record of on-time delivery of large scale IT and Business projects
History of effectively managing multiple projects simultaneously
Business Case justification
Issues Tracking and Reporting
Manage remote, international resources
Ability to bring thought leadership to superiors and peers regarding optimal service delivery strategy and operations
Effective at leading multiple priorities under tight deadlines, with the ability to bring engagements to a successful completion
Outstanding oral and written communication and executive presentation skills
Ability to facilitate client meeting/workshops and create client facing deliverables
Ability to maintain effective working relationships across all internal organizations, external clients and partners
Strong analytical skills and detail oriented
Microsoft Office Suite, including Access, Visio, Project, SharePoint; Microsoft Access, SQL, & Reporting Software knowledge

154

Implementation Project Manager Resume Examples & Samples

Manage, coordinate and oversee implementation projects in the Retirement Readiness/Financial Wellness program for new and existing plan sponsors across markets, and other organizations/affiliate groups
Provide support and ongoing program event management post implementation
3+ years of DC Plan experience in Small/Mid markets
Prior experience in Plan Sponsor relationship building
MS Word required
Salesforce a plus
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution
Team Mentality: Partnering effectively to drive our culture and execute on our common goals
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

155

Senior IT Implementation Project Manager Resume Examples & Samples

Revenue Cycle Management assessments
Revenue Cycle redesign and alignment with technology solutions and services
Enterprise level Revenue Cycle technology deployments
Revenue Cycle Management process improvement
Multi-facility business and work flows
Demonstrated verbal and written communication skills, including the development of proposals, presentations and communications materials
Interchange claims and patient account data from one platform to another through the Revenue Cycle processing protocols
Work with a cross functional team to engage clients in the deployment of enterprise level technologies and process improvement initiatives
As lead Project Manager for technology deployment, work collaboratively with a team of subject matter experts in managing the assessment, design and deployment of Optum360 software applications
Understand client business metrics and results and how they are supported by our solutions
Development of options and recommendations for client improvement
Knowledge of healthcare Revenue Cycle Management industry best practices, technical processes, and operational policies is preferred
Understand and represent Optum360 technology and services and how they will improve client operations
Collaborate with client revenue cycle team and other departments in order to facilitate resolution of process issues and implement world-class solutions
Provide informed feedback to Senior Optum360 and client executives, including assessments of processes, standards, suggestions and improvements
Develop project work plans, tasks and schedules and manage projects in accordance with budget and timeline objectives
Must meet minimum performance standards
Provide feedback to management concerning possible problems or areas of improvement
Provide support and service in Eastern time zone hours and clients
This is a full time position that will allow employees to see career growth while taking on challenging engagements around the United States
Capacity to manage large scale projects that involve multi-provider entities or extensive healthcare networks of significant capacity
Established experience with implementing SaaS based healthcare applications in an acute environment
Demonstrated experience Project Managing team based technology deployment projects with durations greater than 90 days
5+ years of essential project management methodology knowledge
Proficiency with Microsoft Project, Microsoft Word, and Excel
Excellent verbal and written skills and demonstrated ability to present to C level
5+ years of experience understanding back-end business office operations and/or billing operations for a large provider or hospital network
2+ years of experience working with test plans, test cases and understanding fundamental testing levels (Unit, Integration, Component, System, UAT)
1+ year of working with Planview (solid knowledge)

156

Retail Store Implementation Project Manager Resume Examples & Samples

Manage Design & Manufacturing vendor(s)
Oversee RFP for production elements of the program. Work directly with vendors to negotiate services and product agreements
Coordination of new store launches; Plan & report out on forecasts, in production, and completed installations
Develop and enforce procedures, policies, and tools to increase overall organizational effectiveness
Ensure the creation and maintenance of clear documentation regarding all components of the program are created
Manage Store Program operational budget and forecast future related costs
Serve as subject matter expert in the rollout & project management of the new store build process. Recommend materials, vehicles, or production methods
Work in a fast paced, dynamic environment with challenging timelines and multiple projects running simultaneously
Participate and lead in cross-functional teams; work well with people building alliances, with internal teams (i.e. Channel marketing, Creative, Sales Operations) & external agencies
Take initiative and make suggestions to improve processes
Excellent communications skills, at all levels of customer and management interaction
Ten years of Retail Engineering experience specifically tied to the management & oversight of a new store build program for a large retail chain
Bachelor’s degree in Business, Marketing or related area
Experience with Mass, Regional, or Specialty Retailers; Must understand retail environment, including shopper and retail associate behavior
Print production experience, retail/merchandising operations, or similar role
Experience with web-based project management portals
Microsoft Office including Word, Excel, Outlook, and PowerPoint

157

Implementation Project Manager Resume Examples & Samples

Bachelors degree (Computer Science or MIS is preferred)
A minimum of 3 years experience as an Professional Services Manager, Implementation Manager, Product Owner, Product Manager or Business Analyst working with enterprise software
Ability to manage multiple projects and customers simultaneously
Ability to devise creative business solutions for complex problems and document them clearly
Experience in an Agile SCRUM or Kanban environment preferred
Ability to travel for client visits, tradeshows and conferences as needed

158

Implementation Project Manager Senior Resume Examples & Samples

Ability to think strategically, and act tactically
Strong negotiation and project management skills to drive clients to launch within cycle time goals
Proactive approach to problem solving, taking ownership of issues and strong follow through
Ability to identify and resolve issues
Self starter
Ability to deal with ambiguity and make decisions with limited information
Ability to succeed in a fast paced and dynamic environment
Strong partnership focus with peers and business partners
Bachelor's Degree required
Commercial Card knowledge strongly preferred 3+ years
System experience strongly preferred: TSYS, SmartData, and PaymentNet4
Project/Program Management experience preferred 7+ years

159

Implementation Project Manager Resume Examples & Samples

Participates with account management teams to write, estimate and review proposals for software, hosting, and services deals
May support Senior Project Managers or Program Managers on large projects and may independently manage small scale projects
Manages internal or external customer expectations fully and acts as customer liaison
Manages SAS Software implementation projects throughout the project life cycle
Communicates the role of the project manager to the project team and internal or external client(s) by outlining authority, decision and communications chains
Completes engagement/project summary, project closeout procedures and skills inventory updates, when applicable, at end of project
Assures overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements according the the governing Project Management Methodology

160

Senior Implementation Project Manager Resume Examples & Samples

10 Years of relevant work experience in a professional setting
5 years of project/program management experience
Prior experience in implementations, client service and/or treasury services

161

Implementation Project Manager Resume Examples & Samples

Minimum of two years of experience implementing financial or hosted applications –
Minimum of five years of project management, consulting and/or software implementation
Experience in client-facing/service roles is required
Experience with financial applications and knowledge of accounting processes is preferred

162

Solution Implementation Project Manager Resume Examples & Samples

Work closely with Sales Engineer to provide implementation scope, review functional specifications to meet customer’s requirements
Analyze and understand contractual commitments and customer expectations to develop an implementation plan that includes the necessary resources and defines the tasks, resources and time line required to successfully implement the account
Act as the client advocate and the primary point of contact with client stakeholders
Own customer implementation project including providing project management, creation of implementation documentation, timelines and deliverables up to the time of product launch
Lead deployment and implementation planning for hosted systems that include many stakeholders and overlapping business processes
Review administrative processes and create recommendations for mapping customer business processes to software functionality
Work with clients in all stages of the decision cycle to guide the integration and to tailor the VeriFone solution to meet the customers’ needs
Create and execute integration, implementation, validation and deployment plans
Manage phased implementations and roll-out of functional releases where required
Work closely with Account Management, Sales, Engineering, Product Management, Program Management and Customer Care to resolve issues that arise during customer pilot or integration
Responsible for communication during the implementation phase including project status, management updates, and action items
Represent customer perspective and establish feedback to the product teams on product quality and use in the field
This position will require nonstandard work schedules
Minimum 2 to 4 years project management work experience with major national or strategic accounts and in a variety of technology and software solution delivery environments
Bachelor’s Degree in Business Management, Computer Science, Information Technology or similar area
Project Management Certification desirable but not required
Strong team development experience
Experience collaborating with professional teams including resources from other functional areas and clients
Knowledge of the “document output” environment and technical understanding of desktop computing, networking and print equipment and systems preferred
Excellent business savvy and customer relationship skills
Excellent business process understanding
Positive motivator and team builder
Exceptional customer facing skills both on the phone and written, with the ability to patiently and politely deal with varying customer skill levels
Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction
Strong general computer literacy, including MS Office Suite, Internet applications, and the comfort, ability and desire to advance technically
Experience using trouble-ticketing for tracking issues (Amdocs)
Strong analytical and organizational skills and attention to detail
Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences
Must have experience applying sound software engineering principles and processes in a delivery oriented environment where speed is critical. The ability to multi-task and react quickly to business needs is required
Possible Remote opportunities in other Verifone office locations (Clearwater or Atlanta)

163

Senior Implementation Project Manager Resume Examples & Samples

Conduct the client benefit discussions with all parties and ensure client sign-off for their benefit intent forms
Develop and present presentations for new business customer finalist presentations with Sales
Facilitate meetings at various levels of the organization, including management weekly reviews
Identify implementation risks, implement a mitigation / action plan and drive improved outcomes, communicate to senior leadership
Manages the implementation of pharmacy benefit plans for all direct business market types
Manage pre-implementation audits with the audit department and the client
7+ years of experience in the pharmacy benefit management industry or 5+ years of medical benefit implementation experience
5+ years of experience in a client facing role
Experience with implementation and / or managing pharmacy or medical benefits for large case clients from national markets
Proficient with MS Office Suites (Word, Excel, PowerPoint, and Outlook)

164

Implementation Project Manager Resume Examples & Samples

4+ years of Project Managementt experience or related field
2+ years of software consulting experience implementing financial or hosted applications such as SAP, Oracle, Salesforce, NetSuite or Workday
2 or more full life-cycle financial system implementation experience

165

Implementation Project Manager Senior Resume Examples & Samples

Manage Concur/partners/client to deliver project within scope and timeline using Concur methodology
Provide consultative expertise to guide clients through key decisions and tradeoffs to maintain project scope and timeline
Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology
Provide contributions to Concur’s project methodology and document library
Serve as an internal role model through leadership, professionalism, active communications and consistency in delivering outstanding results
Mentor and assist managers with coaching Implementation Project Managers on the team
8+ years of project management experience or related field
4+ years of software consulting experience implementing financial or hosted applications such as SAP, Oracle, Salesforce, NetSuite or Workday
Implementation methodology experience/certification: PMP, PRINCE2 or Agile
Ability to persuade and influence to achieve desired outcome

166

Aladdin Implementation Project Manager Resume Examples & Samples

Gain an in-depth knowledge of Aladdin functionality and workflows to ensure clients take full advantage of the suite of Aladdin products and tools
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Forward-looking of the overall project to proactively identify milestones and dependencies, that ultimately lead to well planning of timeline, priorities and resources
Past experience in implementing financial management systems at external clients (portfolio/trading systems, risk platforms, operation tools) or in driving integration project as a team at Financial Industry a plus. With/at global firm is a further plus
Excellent creative, analytical and computer skills with an entrepreneurial approach to large, complex projects (SQL experience a plus)
Fluent in English and Japanese

167

Implementation Project Manager Resume Examples & Samples

Bachelor's degree and two years related work experience or six years related work experience post high school
Two years of experience with technical customer support
Two years of experience with portfolio management in either customer service, sales or account support
Two years of experience developing and delivering presentations
Two years of experience working with Sprints products and services

168

Life Implementation Project Manager Resume Examples & Samples

5+ years of experience with life insurance admin systems
Knowledge of life insurance contract administration
Assertiveness with excellent verbal and written communication skills
Excellent organizational skills, flexibility, and ability to manage numerous projects concurrently
Familiar with Mainframe systems
Familiar with Excel, ACCESS, and MSWord
FLMI (LOMA exams)
Experience with Life 70 admin system
Proficiency in distributed systems including xPression, Fontographer, Adobe Distiller, and Adobe Font Manager
Advanced knowledge of life insurance admin system ratebook maintenance and policy pages processing
Advanced knowledge working in Mainframe systems (SPF and SCLM)
Advanced knowledge of mainframe CompuSet forms processing
Working knowledge of DYL-280 and DB2

169

Implementation Project Manager Resume Examples & Samples

Welcome the client to the organization by providing HFS information and guidance while kicking off the implementation process by requesting key data pieces and setting expectations
Be the point person for “franchise” clients with lots of high level exposure and Sr. Mgmt oversight
Lead discovery sessions to understand the client’s fund structure, current processes, scope of asset classes, and bespoke requirements
Act as a leader in the group with ability to guide more junior employees and provide as a point of escalation on the team
Manage the client expectations for service delivery and uncover/resolve any gaps
Drive the client experience with authority and domain expertise
Produce updates to senior management for the clients in the implementation phase
Setup foundation data within HFS systems including funds and accounts
Ensure all groups have completed their implementation responsibilities prior to go-live
Develop a sufficient level of shared service knowledge, diving deeper into specific areas where detailed client requirements are present
Partner with Subject Matter Experts to troubleshoot problems and derive solutions
Facilitate and provide structure for regular client meetings during the implementation (e.g. produce agendas and document takeaways and key decisions)
Writing and managing detailed project plans; developing innovative process workflows (as needed)
Understand the technology platform and its functionality
Escalate appropriately to senior management
Build and maintain strong internal relationships
Interface with internal and external IT to ensure all setups are complete
Identify and communicate bespoke client requests (for reporting and other IT builds) according to established guidelines
Perform and review completion of related internal controls for SSAE 16 compliance
Actively participate in the process to evolve the group’s processes and tools - innovation

170

Loyalty Implementation Project Manager Resume Examples & Samples

Collaboratively, with business partners and third parties, define project scope and objectives, and develop plans, budgets and schedules for delivery
Ensure that all phases of the project are delivered on-time, within scope and within budget
Coordinate internal resources and third party partners for the flawless execution of the project
Establish and manage project expectations, and develop effective working relationships with business partners and stakeholders
Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance
Monitor project from initiation through delivery from a schedule, cost and quality perspective
Develop a detailed project plan to track progress and maintain comprehensive project documentation
Conducts project meetings and provide on-going status updates to project leadership team
Identify and escalate (when appropriate) risks and issues impacting project delivery, quality, timeline, or cost
3-5+ years’ experience in managing implementation projects; preferably in the retail space
Excellent interpersonal skills and demonstrated ability to lead, and work effectively with distributed teams
Superior verbal and written communication skills demonstrating ability to influence decision makers
Careful attention to detail without sacrificing deadlines. The right candidate will be able to juggle several, sometimes conflicting deadlines
Thrive in a fast-paced working environment
Quickly grasp and effectively communicate difficult concepts
Be a collaborative worker, yet with a strong independent drive
Be proactive, with the desire to help identify efficiencies, best practices, and opportunities

171

Senior Salesforce Implementation Project Manager Resume Examples & Samples

Manage day-to-day execution of project implementations. Monitor and review project progress and timelines; adjust schedules and plans as needed, and identify and resolve issues to ensure project success
Facilitate requirements gathering and assist with the creation of project deliverables, as needed
Provide hands-on configuration/customization of the Salesforce product
Adopt a standardized development lifecycle methodology for all projects
Identify gaps to drive improvements around global processes (information/case flow, change management, security, operations)
Prioritize mergers and acquisitions and new product integration projects to deliver on organization's business goals and vision
As necessary, write and review QA and UAT test scripts
Leverage business knowledge and expertise to drive business process improvements
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road mapping
Have difficult conversations regarding budget, resources, and timeline and formally capture and communicate outcomes of those meetings
Identify opportunities to help customers self-serve by enhancing Help & Training Portal functionality

172

Licensing & Implementation Project Manager Resume Examples & Samples

Responsible for planning and managing the implementation of License order requirements by directing internal and external cross functional teams to maintain regulatory compliance
Work with and manage or supervise a team of internal SCE support personnel (i.e., CES, CRE, TDBU, etc.) and consulting firms to implement FERC license order requirements and projects
Consult with FERC and other regulatory agencies regarding hydroelectric project operations and the implementation license order and other regulatory requirements
Provide strategic advice to middle and upper management regarding the impact of the FERC License order requirements and recommendations for the best way to implement them
Synthesize the conditions and requirements of the FERC License orders and develop approaches (process and schedule) to complete and comply with these requirements
Work closely with operations and field personnel to educate and train them on the FERC License order and other regulatory requirements that apply to hydroelectric project operations
Plan, coordinate and manage the preparation and filing of regulatory required document (letters, reports and plans) as required by FERC License orders and other regulatory conditions and certifications
Six years’ experience working in regulatory organizational programs requiring an understanding of regulatory processes and development of strategies and approaches to implement governmental and regulatory laws and requirements
Four years or experience managing and implementing FERC License order requirements for hydroelectric projects
Three years of experience managing multi-disciplinary and cross-functional teams to interpret and evaluate FERC License order requirements, and to provide direction to these teams to implement activities necessary maintain compliance with regulatory requirements
Bachelor’s Degree in applicable profession, business, or technical discipline or related disciplines
Seven years’ experience working in regulatory organizational programs requiring an understanding and development of strategies and approaches to implement governmental and regulatory laws and requirements
Five or more years of experience managing the implementation of FERC License order requirement for hydroelectric projects
Possess knowledge of FERC regulatory processes and other resource agencies regulatory processes that pertain to hydroelectric projects operations
Knowledge of Company and department policies, objectives, strategies, goals, applicable governmental and regulatory laws and requirements

173

Wealth Management Global Portfolio Implementation Project Manager Resume Examples & Samples

Ability to present and consolidate complex items in a clear concise way for senior management stakeholders
Problem-Solving Skills: research, gather, arrange, compile, summarize and evaluate data in recommending solutions
Proficient with Microsoft products including Project, Visio, Excel and Word

174

Software Implementation Project Manager Resume Examples & Samples

Manages multiple moderate to complex projects
Negotiates agreement on project schedule and budgets and manages engagements using best practices against a defined project plan
Identifies, manages and monitors completion of deliverables throughout project lifecycle
Schedules, tracks, and communicates client implementation milestones both written and verbally
Provides management of project resources to assure quality of work and integration of resources’ work
Manages the technical aspects of a client engagement
Clearly communicates and sets client expectations
Develops project working papers and documents all client interactions
Enters client events into Open Air software for project tracking, billing, and job cost calculations
Troubleshoots and resolves complex client issues
Stays abreast of enterprise-wide projects and prevents or manages associated conflicts
Determines the impact of current/existing technologies on the project and communicates impact to sponsors and key stakeholders
Follows up with clients in a timely manner
Resolves all escalated issues in a timely manner
Escalates issues within an implementation to Manager as necessary
Bachelor’s degree, preferably in a Sustainability or IT related field
Able to speak fluent German
Experience managing multiple enterprise software implementations
PMP certification or Six Sigma certification would be desirable
Independent self-starter with a can-do attitude
Demonstrates excellent consultative skills
Be Proactive-- think, plan and act ahead – anticipates problems and eliminate them before they arise

175

Product Implementation Project Manager Resume Examples & Samples

Builds implementation structure for each project in accordance with overarching regional goals and objectives. This includes procuring executive level sponsorship, identifying project team leadership, securing project resources, setting overall meeting schedules and timelines, and managing the detailed project planning process
Leads and manages multiple projects and associated project teams (that are cross-functional and multidisciplinary). Provides consulting support to, and acts as, a thought partner with other project managers and leaders as required
Facilities identification of key design and administration issues by partnering with cross-functional teams. Develops and facilitates implementation of identified solutions while maintaining support from key leaders and stakeholders
Coordinates project requirements with other initiatives throughout the region to ensure the economical use of personnel, time, and other resources
Conceptualizes, develops, and communicates project plans, methodologies and approaches. Develops project success metrics, continuously monitors progress, and takes corrective actions that ensure successful achievement of project goals. Reports out regularly to steering committee and Senior Management on project status
Recognizes and works effectively in complex, political, and ambiguous situations. Uses organization and personal influence strategies to encourage desired behavior among those involved to reach goals of the project
Maintains cohesion, focus, and productivity among diverse project team members. Helps team members think creatively to overcome issues and determine solutions
Develops effective communication strategies. Keeps supervisor, project owners, and sponsors informed of progress, challenges, and barriers
Has the ability to effectively communicate critical information to Senior Leaders and project team members to facilitate key project goals
Performs other duties as assigned
Minimum five (5) years of progressive experience in project management or similar capacity with a proven track record of managing major projects on time and within budget required
Minimum four (4) years of experience in leading complex, interdisciplinary projects to a timely completion required
Minimum three (3) years of experience in health care operations and/or product development required
Certification from Project Management Institute or similar organization preferred

176

Senior Implementation Project Manager Resume Examples & Samples

Exhibit ownership of on-boarding client experience and client satisfaction
Exhibit adherence to policy and procedures and meet or exceed established SLA
Ability to communicate effectively with clients and internal partners through verbal and written (primarily e-mail) channels
Comfortable using available technology such as WebEx and virtual meetings to enhance client discussions
Comfortable interacting with technology teams (application development, Quality Assurance, Production Support)
Maintain documentation on a mix of the following file formats: ANSI EDI X12, EDIFACT, Global Flat File (internal), SAP IDOC, SWIFT and XML ISO20022)
Collaborate with business partners to research and analyze client mapping issues and work with the client to provide resolution during UAT and Production
10 years of relevant work experience in a professional setting
3 years experience working with XML ISO20022 file format; EDI file format experience

177

Client Implementation Project Manager Resume Examples & Samples

Lead superior, consistent project management and deliverables for assigned clients
Create and execute project plans and revise as appropriate to meet changing needs and requirements throughout the implementation
Define project scope, goals and deliverables that support business goals in collaboration with project stakeholders
Effectively apply our implementation methodology and enforce project standards
Oversee the day to day project tasks, ensuring the teams’ progress against established objectives, timelines, deliverables and quality standards
Serve as primary, daily contact to clients on delivery of services and issue resolution
Delegate tasks and responsibilities to appropriate resources
Minimize and proactively address risk throughout client projects
Responsible for creating, utilizing and reviewing documents/deliverables necessary for providing exceptional service and ensuring communication of the project plan to the necessary stakeholders
Set and continually manage project expectations with team members, clients and other project stakeholders
Develop and deliver progress reports, requirements documentation, communication and presentations
Ensure client satisfaction through follow-up, responsiveness, and thorough communication
Develop a trusted advisor relationship with client contacts through efficient, quality execution of projects, effective communication, and value added consulting advice

178

Implementation Project Manager Resume Examples & Samples

Create project plans, including deliverables, activities, timelines and budgets
Work collaboratively with other departments impacting project
Lead communication with stakeholders and team members through completion of the project
Assess, manage, resolve and escalate (if necessary) risks and issues
Make decisions based on information and input in a timely manner
Work on projects of high complexity
Bachelor's degree in Business Administration
At least three years of project management experience
Strong background in Full Life-Cycle Project Management
Experience managing scope, budget, cost change management etc
HCM experience or Internal candidates with Vantage experience
Experience managing multiple, concurrent projects for external clients virtually
Excellent analytical and time management skills
Prior experience in migrations, applications and/or implementations
Excellent oral and written presentation and communication skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Proficiency in the latest web technologies and working knowledge of various operating systems

179

NAS Implementation Project Manager Resume Examples & Samples

Direct project timelines and budgets
Knowledge of functional area and related company products
PMP or equivalent professional project management certification

180

Implementation Project Manager Resume Examples & Samples

Onboarding of new Fidelity Clearing & Custody Solutions (FC&CS) Registered Investment Advisors
Supporting existing advisors who are converting a book of business onto the platform
Leading Mid-level to large Implementation Projects by going onsite to advisor offices to support client conversion projects or breakaway conversions
Outstanding organizational skills, detail oriented, and ability to handle multiple complex relationship/projects simultaneously in a fast paced environment
Strong knowledge of securities regulation SRO rules and standard industry policies and procedures
Strong knowledge of Fidelity brokerage policy and procedures
Working knowledge of FBSI, XTRAC and EXCEL
Outstanding verbal, and written communication, and presentation skills
Ability to travel 25%-50% of time

181

Implementation Project Manager Resume Examples & Samples

Able to apply relationship management, project management, record keeping and regulatory concepts and methodologies
Initiate and participate in the quality improvement process, identifying opportunities for improvement, participating and/or leading key initiatives for the department, and documenting procedures
Initiate and monitor special projects as needed
You have a strong knowledge of Defined Contribution, financial services, and/or services industry
Your solid understanding of Pension and ERISA regulations
Your strong analytical and organization skills
You have a strong influence, leadership, prioritization, adaptability, and multi-tasking skills
Your ability to interface effectively within and across organizations in a multi-site environment
Your experience working in collaborative partnerships, as well as strong communication and interpersonal skills
You have a strong level of creative thinking to work performed
You may be required to travel up to 25% of the time

182

Implementation Project Manager Resume Examples & Samples

Entry qualifications (eg, Degree, Certificate IV in Travel and Tourism)
Client facing experience with project management skills
Corporate Travel Management experience
Strong product and industry knowledge
Tertiary qualifications in Business or related field
GDS knowledge (Sabre)
OBT knowledge
Knowledge of Integrated Online Products
Data flow between CWT systems
Intermediate and advanced PC skills including Word, Excel, Powerpoint and Outlook
Proven written and oral communication skills
Ability to work well under pressure and manage competing priorities in the fast paced, high volume environment
Anticipates and communicates problems
Ability to multi-task and manage complete projects efficiently
Pays attention to detail
Ability to give clear instruction to peers and other teams
Respectful and loyal to the team and colleagues
Good personal skills to work effectively with all departments and lead the implementation process

183

Technology Refresh Implementation Project Manager Resume Examples & Samples

Coordination of Implementation efforts
Schedule Management
Task initiation and management using HPE Service Manager service desk software
Initiate, manage, and track hardware shipments to support planned system upgrades
Maintain detailed templated tracking report to record all actions taken throughout the evolution of assigned hardware upgrades
Solve common and complex business issues within established guidelines and recommends appropriate alternatives
Work on problems / projects of diverse complexity and scope
Create & manage project plans and schedules
Advise implementation teams on project requirements
Exercise independent judgment within generally defined policies and practices to ensure implementation efforts are completed within established contractual and financial guidelines
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Must have a Secret DoD Security Clearance or better or the ability to obtain one
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
Often holds entry-level certification(s) in work field
May hold intermediate-level certification(s) in work field
Solid understanding of networking technologies and infrastructure
Typically 5+ years of relevant experience
Strong Organizational and Communications Skills
Customer Service - General Project Management
Customer/Vendor Management
Familiarity with NMCI Operational Technology and Environment
Familiarity with Cisco, Brocade, Juniper, and Riverbed network hardware to include equipment uses and interface requirements
Working knowledge of inside and outside network cable plant, Facilities, Electrical, and Network Devices

184

Client Implementation Project Manager Resume Examples & Samples

Deliver all Transition projects and programmes in line with recognised best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of services and processes are just as critical to project success
To take full responsibility for the management of the wider transition team involving additional project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders
Prepare committee papers and contribute / facilitate BNP Committees
Manage Stakeholder expectations in terms of scope, time, cost and benefits
Provide project reporting as required by the Manager, Head of, Stakeholders and Business Sponsor(s)
Development of requirement documents and other related project deliverables as assigned per the transition deliverables program of works
Engage and leverage off economies of scale with counterparts and colleagues in other BNP regions and share transition management experiences
Approximately 10+ years in Financial Services, with specific technical knowledge of Fund Accounting and Unit Pricing, Investment Administration & Custody Operations
Degree qualified in Business, Accounting or a related discipline; or substantial industry experience in a like role
MS Project and Excel

185

System Implementation Project Manager Resume Examples & Samples

To own project specific plans to execute systems change initiatives
To keep business stakeholders aligned and engaged throughout the project lifecycle
To understand and document interdependencies between projects and highlight opportunities or risks
To own the project specific change budget and deliver benefits in line with business case
To document and mitigate project specific risks
To have an awareness of systems best practice in place at other comparable organisations

186

Implementation Project Manager Resume Examples & Samples

Provide high quality professional learning workshops, classroom modeling and/or individual action-based consulting sessions for teachers, parents, school administrators and district personnel as they become familiar with components of the web-based learning solution
Develop a relationship with and serve as the primary liaison between Achieve3000 and assigned partner schools or districts
Collaborate with school and district leaders to develop implementation timelines and on-going action plans
Coordinate the delivery of purchased professional learning services, manage deliverables and all aspects of ongoing customer support
Execute implementation plans and/or proactively suggest modifications as needed
Monitor usage and progress by analyzing various program data and provide action plans as needed
Collaborate closely with implementation coordinators in securing and scheduling customer appointments. Secure dates with customers
Communicate regularly with school and district leadership; Listen to customers, identify barriers to implementation, provide suggestions to resolve challenges and respond promptly to all stake holders’ needs
Communicate effectively with internal teams such as business managers, implementation managers, implementation coordinators, sales/renewals and marketing
Maintain accurate service records and complete all required documentations
Oversee complex/ strategic accounts with multiple stakeholders
Conduct high level leadership meetings and/or advanced professional learning without RVP assistance
Facilitate the creation of custom integration plans and curriculum alignment
Coordinate SWAT teams
Plan and deliver complex/custom professional learning
Prepare, collect, analyze and present key data
Develop data-driven action plans
Direct internal resources as needed
Deliver project management services as purchased. May be dedicated to one customer only
Provide weekly status reporting
Handle analysis of customer needs and development of action plans
Other duties as required
A minimum of 3 years of teaching experience
At least 3 years of experience delivering professional learning sessions and knowledge of adult learning
Experience with delivering Achieve3000 professional development and training with demonstrated ability to handle more complex / strategic customers
Demonstrated ability to influence others
Strong presentation and facilitation skills and previous experience training with technology products
Excellent written and extraordinary oral communication skills
Previous project management experience and excellent project management skills
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Outstanding interpersonal skills and ability to build strong relationships with teachers and administrators
Ability to be flexible and able to adapt to the immediate or unforeseen challenges
Superb computer skills, particularly MS Word, PowerPoint, and Adobe Acrobat Reader
Ability to travel to assigned schools in the region/nationally and to be able to plan, book and handle a busy travel schedule during peak timesRefer to a Friend

187

Implementation Project Manager Sdlc Resume Examples & Samples

Requirements gathering, documentation, experience working with stakeholders, GAP analysis as well as experience in full life cycle project delivery, budgeting, project planning, facilitating meetings, making presentations
Successful background in project delivery to completion must be communicated in the resume
Experience in working with both business and technical teams
Positive, strong communication skills. Personality needs to be strong to ensure information is gathered from both technical team members and business teams
Proven Project Management Background: 3-5 + years' experience
Business Analyst skillset is a plus
Technical Project portfolio including software development projects, but preferably SQL, Oracle, or Crystal Reports BI exposure and experience
PMP/ Six Sigma/ ITIL certifications preferred but not required

188

Business Process Implementation Project Manager Resume Examples & Samples

Documenting processes and desk top procedures, when there have been process changes
6 years Oracle ERP system experience,
Functional knowledge of: Cash Management, Clearing House, Payment and supplier setup, Bank reconciliation,

189

Implementation Project Manager Resume Examples & Samples

Assures overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements according the governing Project Management Methodology
Obtains access to decision makers; creates and presents a solution for decision makers
Manages multiple large scale projects that may involve subcontractors
5 yrs + as a Project Manager in the Financial Services and/or Insurance Industry
Various project delivery life cycles experience - Waterfall, Agile and Rapid
7 yrs + in the Analytics, Business Intelligence or Data Warehousing domain
Excellent written, verbal and presentation skills with ability to communicate clearly within all levels of the organization
Strong listening and influencing skills to foster an open innovative and responsive environment and to drive change
Ability to influence project team members
Highly organized, self-motivated, customer oriented and able to work independently as well as within a team
Strong leadership skills with the ability to build strong relationships with customers, SAS team and third parties
Excellent skills in MS Project, and full MS Office Suite. Knowledge of analytics and Data Warehousing architecture and design

190

Implementation Project Manager Resume Examples & Samples

Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary
Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set
Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result
Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments
Document all communications, actions plans, processes, issues and problems thoroughly and professionally
Assist in coordinating, leading, and attending project meetings and other meetings as requested
Conduct requirements review and configure system setup as needed
Conduct online training with institutions, instructing them on all aspects of the products they are implementing
Assist in creating and implementing efficiencies in processes as identified during projects or process reviews
Assist in developing workflow, processes and procedures for new products or services
Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates
Understand customer implementation business needs, advocate for customer priorities and build relationships with customers
2-4 years of experience in a system analyst and/or software implementation role
Project management experience a plus
Experience preferred with SQL, HTML, XML
Experience with Microsoft Office (Word, Excel, PowerPoint, Project)
Attention to detail with high quality standards
Ability to handle stressful situations and effectively work under pressure and timelines
Excellent interpersonal and verbal communication skills (in person, e-mail and by phone)
Ability to build consensus and cooperation
Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude
High standards for productivity using effective organization, time management and prioritization skills
Demonstrated flexibility to respond to changing situations and meet current company needs and job demands
Self -motived with the ability to work independently, as well as to work cooperatively as part of a team
Positive with a can do attitude
The ability to follow projects through to successful completion
Ability to maintain a good working relationship with peers and internal contacts

191

ESC System Implementation Project Manager Resume Examples & Samples

Regional Project Analyst for EMEA ESC Projects. Includes governance, project management methodology, risk management associated with projects. Host project working group meetings and provide feedback to key stakeholders on project status
Lead major initiatives such as multiple module implementations, system upgrade projects and other ESC Systems related initiatives
Act as a primary SME to design “to be” processes and obtain necessary buy-in from the respective products
Ensure end to end process is considered, taking a cross functional approach to involve members of other groups where appropriate
Manage projects independently
Liaise with business project and programme managers in other functions or regions
Follow up Project Status to ensure delivery to time and cost deadlines
Help to prioritize issues and workload, using criteria such as time saving & business impact
Must have strong Project Management skills, Finance and Enterprise Supply Chain process knowledge is preferable
Raise awareness of local issues at a regional and global level and implement global solutions where applicable
In some projects act as co-ordinator, in others take action as appropriate, as directed by the ESC EMEA System Implementation Lead
Review systems, processes and controls to ensure optimum efficiency and security is maintained
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager or the functional head
Continually looking to the five key drivers to improve service levels and improve the control environment

192

Implementation Project Manager Resume Examples & Samples

Bachelor’s degree or equivalent experience/education in the areas of: Clinical or Computer Science, Information Technology, Project Management
Knowledge and experience in Project Management (3+ years) and IT Integration (3+ years) within a Healthcare Environment preferred (Healthcare IT, Patient Monitoring)
Certification in Project Management preferred (PMP or Masters Certificate in Project Management), LEAN certification is helpful
Strong communication, interpersonal and presentation skills; ability to demonstrate effective influential leadership across all project resources/stakeholders; ability to effectively negotiate
Ability to manage and lead multiple projects concurrently
Demonstrated proficiency in the use of MS Project and other standardized Project Management tools and documentation

193

CI & Implementation Project Manager Resume Examples & Samples

Develop, plan and effectively manage robust implementation projects that align to agreed solution scope on time and to budget whilst demonstrating project management best practices
Implement and deliver effective communications, change management, risk mitigation, and training program strategies
Able to identify process improvement and strengthen methodology for new and existing clients

194

Client Implementation Project Manager Resume Examples & Samples

Produce and manage a detailed implementation plan, using standard Citi templates
Produce a detailed service requirements document for agreement by both the client and Citibank, to be used as a baseline for implementation
Ensure the timely distribution, negotiation, completion and lodgement of client documentation
Proven Project Management track record gained in a client facing capacity
Global Custody expertise is required, coupled with a good understanding of a range of Investor Products
Extensive experience within the Financial Services Sector
Strong MS Office skills (MS Word, MS Excel, MS PowerPoint etc)
Must have a proven a track record in delivering and being accountable for multifaceted projects
Strong risk management skills
Good communication skills, both verbal and written

195

Senior Implementation Project Manager Resume Examples & Samples

Managing customer expectations while acting as a customer liaison
Understanding win/win negotiation principles
Participating with account management teams to estimate, develop and review proposals for software and services deals
Participating in services sales opportunity review sessions with account teams and senior management
Preparing sample or high level project plans in support of services sales opportunities including identifying potential implementation options and providing recommendations on implementation approaches
Assisting in the response to RFIs and RFPs and coordinating the consulting resources that are providing technical information
Ensuring project designs and specifications provide a reliable blue print for implementation
Identifying and/or reviewing the assignment of team members for discovery workshops, assessments and other presales activities that require matching skills with specific agendas and services. Participate in these activities including adding domain, administration and contracts expertise
Identifying and matching the skills of project team members with project tasks, including subcontractors as required, and verifying that team members know and understand their assignments
Completing risk assessments for projects and managing those risks throughout a project's lifecycle
Identifying, documenting and escalating any performance issues and skills deficiencies of project team members to the appropriate management team
Assuming fiscal responsibility for projects including managing budgets, expenses, invoice reviews, receivables tracking and subcontractor expenses
Ensuring quality assurance and test plans are developed for the project
Maintaining an accurate project plan, adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer
Forecasting revenue and resource requirements for the duration of the project
Following established project change management procedures
Building relationships with clients that characterize partnership, cooperation and trust
Providing leadership and driving customer success while overcoming barriers and satisfying staff, management and stakeholder commitments
Resolving any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary
Communicating project goals to those outside the project and engaging management or leadership in other units as needed to ensure customer success
Completing engagement/project summary, project closeout procedures and skills inventory updates at end of project
Assuring overall customer satisfaction through project health checks, surveys and Delivery Excellence agreements
Overseeing knowledge management activities of the delivery team using knowledge server or a comparable tool
Creating a buying vision for software and services; leveraging new opportunities from previous sales
Managing large (i.e. global, strategic, complex) projects with subcontractors and/or internal staff
Negotiating with executive level management (internal and external) and gaining win/win resolutions
Performing other duties, as assigned

196

New Product Implementation Project Manager Resume Examples & Samples

Lead and manage NPI projects and coordinate work of cross-functional project team/s. Motivate and monitor internal and/or external resources to accomplish all tasks and milestones
Manage the cost, schedule and specification objectives of the projects within a program and manages interdependencies between projects
Ensure robust project plans are developed and updated for each project
Take responsibility for ensuring that relevant Gate checklists & reports are completed. Prepare regular updates/reports for the project steering committee and product line / business unit management
Pro-actively manage all project critical paths to ensure these are as short as possible and constantly tracked to minimise any slippages
Work with relevant functions (supply chain, manufacturing, product management, production engineering, service, etc) to ensure that the priorities are understood and that capabilities exist across all relevant functions to deliver on time
Ensure transparency around project change requests, unforeseen results/events and identified risks and ensure that they are properly managed and communicated. Ensure that all opportunities are captured and acted upon
Serve as the key contact for stakeholders, and an escalation point for program/project issues. Effectively communicate appropriate information to stakeholders in a timely manner and to achieve desired understanding and support
Initiate the development and implementation of project management requirements, processes, methods, techniques, tools and guidelines
Actively engaging with all functions to develop robust plans
Management of multiple concurrent projects using common resource pool
Working with colleagues to manage ongoing ‘day to day’ business as well as the NPI process
Introduce new systems/ways of working to maximise efficiency
HND/Degree in relevant subject (Business, NPI, Engineering) with proven ability to manage multi-function projects
Competent in using Microsoft Project
Self-motivated, able to take the initiative
Good communication skills – able to express opinions/judgements clearly, make presentations and undertake public speaking with confidence
Presents complex problems succinctly
PMP® certification from Project Management Institute / PRINCE 2
Experience of working in a multi-site environment
Experience of project portfolio management

197

Implementation Project Manager Resume Examples & Samples

Accountable for the successful delivery of new case installations while providing a high level of client satisfaction during the implementation process and the transition to the client support teams
Conduct implementation kick-off with client (in-person or via teleconference) to review customer requirements, develop plan of approach, develop implementation project plan, assign roles and responsibilities and determine agreed upon timelines for completion
Assess & leverage risk and develop contingency plans if needed
Coordinate the gathering of business requirements and development of functional design specifications
Assist with the creation and review of functional and technical requirements, test plans, training materials and procedure documents
Coordinate testing and quality review of client deliverables
Summarize and report project status to management
Continuously improve internal implementation processes to improve quality, increase consistency, and shorten timetables
Assist with special projects as needed
Project Management and/or client delivery experience in the benefits broker industry is highly preferred
Related exposure to Benefits Administration, COBRA, FSA and Call Center environments is preferred

198

Implementation Project Manager Resume Examples & Samples

Bachelor's degree in Business Administration or equivalent in experience
Must be able to sit in the Maitland, FL Office
HCM experience or Vantage experience
Uses resources to resolve routine issues with regard to

199

Implementation Project Manager Resume Examples & Samples

Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project
Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
Experience managing projects involving the software development lifecycle (SDLC)
Knowledge of, and demonstrated experience in, project management processes and methodologies and project lifecycles
Experience in driving large scope projects with many moving parts and interdependencies
Experience with Microsoft Project
Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
Ability to lead and influence with minimal direction from sponsor or manager
Ability to achieve project outcomes and stakeholder satisfaction
Ability to identify project obstacles and proactively mitigate risks. Escalates and resolves complex issues effectively
Ability to incorporate feedback and adjust plans or approach
Ability to provide a holistic view by coordinating with and monitoring all impacted business processes from initiation to delivery
Ability to explain the business rationale and benefits of change to client, including impacts to project
Ability to identify, analyze and solve problems
Ability to use proven project management methods and practices to facilitate the achievement of project outcomes
Ability to provide a complete view of the overall project to the organization and all stakeholders
Bilingual written and verbal skills (Spanish/English)
Experience with fraud and/or anti-money laundering (AML) implementations
Experience in banking, financial services, and/or software industries

200

Implementation Project Manager Resume Examples & Samples

Building strong / lasting relationships with our client / consultant partners
Simplifying the implementation process
Driving NPS / Client satisfactions scores
Developing our team members to achieve their short and long term goals
Strong communication and organization skills

201

Junior Implementation Project Manager With German Resume Examples & Samples

Manage the delivery of small-size add-on projects for existing Concur customers within the defined implementation methodologies and timelines – organize project calls, understand and analyze client business requirements providing guidance on optimal configuration options to meet client needs, manage third-party and Concur integrations, train clients and prepare deployment of service to employees
Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization
Successfully manage high number of small projects running simultaneously, ensuring issues are addressed
Enabling additional products and services for Concur customers, like ExpenseIt, TripLink, Audit etc
Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services and configure parts of the core system or additional modules as per project scope and business requirements
Complete project milestones and follow Business process flows, time tracking and transition for the client to their live environment
Minimum 1 year of experience in a related client-facing role, such as implementation, or project coordination, or customer support
Successful experience working directly with customers, B2B or B2C
Excellent, effective verbal and written communication skills, including persuasion and documentation skills
Ability to plan, organize, prioritize and manage workflow to meet the deadlines

202

Technical Implementation Project Manager Resume Examples & Samples

Work in multiple roles including Facilitator, Project Manager, Consultant and Process Change Analyst
Define the scope, objectives and deliverables of the project including the review of user requests and participate in decisions regarding project feasibility and direction from a technical perspective
Develop detailed work plan tasks, priorities and resources to implement the defined strategies
Review and analyze IT project plans and make recommendations regarding project feasibility, direction and prioritization
Identify and report project risks and develop mitigation strategies for management
Work with project/track leads to track the status of their implementation, testing, work with IV&V for validating the implementation, and communicate status to the various stakeholders
Identify resource needs, interview candidates for internal positions, and supervise contract staff across projects
Keep the project teams and CMS updated on changes to scope, schedule, risks, etc. to work towards a feasible schedule that will still achieve CMS goals
Regularly prepare stakeholder progress reporting on business process improvement efforts, including status reports and presentations
The successful candidate will have Technology design and Implementation experience, considerable experience working in Health IT

203

CRM Implementation Project Manager Resume Examples & Samples

Must have previous experience implementing a new CRM in a Health care or Health Services environment
Must be okay working with 3rd party service provider who will be doing the implementation, (this person will be the liaison between customer and vendor to help drive a successful Implementation
Must be able to work and drive all levels of the organization; C level down to end user

204

Implementation Project Manager Resume Examples & Samples

Leads the Project Coordinator team in all service aspects of the support and customer onboarding process workload, from mapping of prospective customers to fully managing every step of customer implementations
Serves as a subject matter expert on issues related to customer on-boarding and coaches others on project obstacle resolutions
Manage and monitor customer on-boarding project timelines to ensure that functional work streams are delivered on-time and within the required scope; within the customer’s contract terms and requirements and on budget
Responsible for overseeing that all new National Account and National ACE customers are setup accurately, are communicated to clearly and begin receiving service from our field operations team in accordance with the contract terms
Facilitate meetings for pre-project planning, status reviews, issue resolution, and post-project recap and is responsible for overall project planning
Provides progress updates on customer implementations at the customer, location, deadline level for executive reporting and exception management
Partner with the Data Integrity, Business Services, Customer Service and Central Billing teams to solve problems and continually improve and streamline the customer master data quality for all National Account and National ACE customers
Ability to supervise, lead, problem solve, communicate in a busy environment and prioritize activities effectively, while building relationships throughout the organization
Maturity to handle moderate to complex organizational issues
Bachelor’s degree required. Business degree preferred
7 to 10 years progressive experience in corporate environment
Supervisory experience required

205

Implementation Project Manager Resume Examples & Samples

Manages the project workflow/lifecycle to ensure deliverables are met on time and on budget
BS degree in business or related discipline
3-5+ years relevant work experience; experience in benefits administration and related technologies a plus
Possesses very strong Project Management skills with understanding of advanced concepts and practice
Exceptional interpersonal, organizational, and time management skills
Ability to work well under pressure, juggle multiple tasks, and work efficiently against tight deadlines
Demonstrated analytical ability and problem-solving capabilities
Advanced proficiency with Microsoft Project and Excel
Willingness to occasionally travel for work, as needed

206

Implementation Project Manager Resume Examples & Samples

Support Field Sales in the discovery, planning and execution of IT systems services and solutions supporting the Federal customer
Selection and management of subcontractor(s) to execute on customer requirements and defined statement of work deliverables
Strong program and project management practices and methodology. PMP desired
Ability to manage multiple small and large projects simultaneously either remotely or onsite as needed
Ability to prepare and present progress status to customer and appropriate stakeholders either in person or written
Regular monthly briefing to management on customer project status, new opportunities and forecasts
Will support pre-sales efforts as needed on Four Points proposed solutions
Certified in technical solutions in Dell, EMC, Microsoft, VMWare, HP, RSA, Cisco/Brocade and/or other infrastructure solutions with strong history of implementations in Federal market with these technologies
Ability to travel and visit with customers -20-30% CONUS travel expected
Must be able to be able to go through Federal Government background checks, TS/SCI cleared preferred
Proficient working knowledge of Microsoft Suite including Word, Excel, Visio, PowerPoint and Outlook
Must be a self-starter as there is minimal day to day oversight
Must be able to independently identify issues and problems and provide recommended solutions to overcome those problems
BS/BA Degree in related field plus 7 years of experience and/or training, OR
Associate’s Degree and 8+ years of experience and/or training, OR
10+ years of experience and/or training, OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
PMP certification strongly desired

207

Implementation Project Manager Resume Examples & Samples

3-5 years related work experience
Demonstrated project successes with related disciplines: business process development, implementations, migrations, system upgrades, automation replacement, operational improvements
Demonstrated skills in building an internal team to collaborate with a broad team of SMEs from diverse organizational backgrounds to effectively meet project goals

208

Customer Implementation Project Manager Resume Examples & Samples

Take overall responsibility & project manage travel implementations (offline & online) – to include moves, closures and ad hoc projects as required by the business
Ensure the project remains on track, all tasks completed within deadline
Report and escalate any challenges that may jeopardise project to whomever necessary
During TPN markets implementation, attend calls as required - produce relevant updates & deliver actions required by deadlines provided by Regional or Global IPMs
Create local Project scope in case the client is local only
Execute & drive readiness assessment
Coordinate technical set ups Conduct post implementation meeting and handover to GSD & CGM
Effective time management, multi-tasking prioritization skills

209

Implementation Project Manager Resume Examples & Samples

Assist client with prior recordkeeper notification and obtaining a liquidation date
Manage the transfer of plan assets and participant records by communicating directly with client's current providers and internal ADP departments
Responsible for preparation and distribution of all applicable client conversion communication
Responsible for documentation based on department standards and coordination of seamless transition to Client Services
Failure to properly execute could cause significant financial impact to ADP and/or the client
Bachelor's Degree or Equivalent in Education & Experience Required
Strong oral and written communication skills Strong influence, prioritization, adaptability and multi-tasking skills

210

Senior Implementation Project Manager Resume Examples & Samples

Communicates effectively with all levels of organization including leadership
Bachelor's Degree (5+ years of comparable work experience beyond the required years of experience may be substituted in lieu of a Bachelor's Degree)
2+ years of experience effectively managing and directing various levels of employees
Advanced level of proficiency with Microsoft Office applications to include MS Project, Word, Excel, Visio, PowerPoint and Outlook
Willing and able to travel up to 20% of the time
Master's in Health Administration, Finance, Public Health or Business Administration

211

Flexfactory Implementation Project Manager Resume Examples & Samples

Coordination of resources and cross functional activities as needed to meet project deadlines
Drive customer satisfaction and product quality improvements; address manufacturing / field issues to proactively prevent quality issues
Participation in audits performed by our customers as appropriate
More than 5 years project management experience in implementing and equipment validation in a biopharmaceutical production / cGMP environment
More than 5 years project management experience in a biopharmaceutical production / cGMP environment
An understanding of marketing, sales and support processes, customer needs and have product knowledge
Strong knowledge of relevant industrial standards such as GAMP5, ASTM E2500, ISPE, ICH
Able to travel within Asia (50%) and globally(15%) to support customer needs
Able to manage the interactions in a matrix/cross-functional organization structure
Strong organization, planning and presentation skills
Strong business sense with an ability to work independently

212

Implementation Project Manager Resume Examples & Samples

A belief that all students have equal potential and deserve equitable opportunities to succeed
A willingness to engage in extensive travel to Sprint 1Million Project schools and districts, both regionally and nationally, to provide support
The ability to communicate effectively with people who have diverse life experiences and perspectives, including administrators, principals, teachers, high school students, and parents
Experience at, and well-developed skills in providing outstanding customer service
Being detail-oriented and highly organized, with a particular penchant for being exceptionally responsive and results-oriented
The ability to balance building strong, productive relationships with districts and schools while also holding them accountable for implementation goals and agreements
The ability to write and present well
High emotional intelligence
Bachelor's degree and four years related work experience or eight years related work experience post high school
Five years of experience with technical customer support
Five years of experience with portfolio management in either customer service, sales or account support
Five years of experience developing and delivering presentations
Five years of experience working with Sprints products and services

213

Implementation Project Manager Resume Examples & Samples

Bachelor's degree or equivalent in education and experience
At least three years of ERP Implementation Experience
Expertise with Microsoft Office, Microsoft Project, Access and Visio
Experience Implementing HR, Payroll, Benefits, or Time & Attendance solutions
Commitment to being accountable for results
Capacity to effectively manage a virtual/matrix team

214

Senior Implementation Project Manager Resume Examples & Samples

Delivery & Project Management – Leadership of small to medium Consulting projects and project teams encompassing all aspects of a customer and project lifecycle
Effective oral and written communication skills including strong presentation skills
Minimum 8+ years’ experience working in IT with at least 3 years’ in Project Management

215

Operations Implementation Project Manager Resume Examples & Samples

Effective project planning and task prioritization for project related activities in order to maximize the company’s ability to deliver the best possible solution, at the lowest cost, in the most effective amount of time
Track, maintain, and be accountable for established delivery timetable and quality metrics for assigned projects
Establish and maintain excellent customer relations by managing customer expectations, being responsive, and by being proactive with project related communications both internally and externally
Identify and recommend potential changes on solution strategy, technology usage, or other operational improvement opportunities that could drive additional project revenue, improve project profit margins, reduce project related expense, and/or improve the overall quality of project deliverables
Provide and maintain project status reporting, open work order reporting, risk mitigation plans/actions, and status updates on an as needed or predetermined basis
Coordinate estimates, project steps, and timeline across multiple internal teams to meet project milestones and ensure timely project deliveries
Provide input for solution proposals, estimates, work orders, and schedules, as well as all business and technical requirements for the design, development, test, and implementation of project deliverables
Develop or assist with the creation of functional requirements, flow diagrams, implementation schedules, and project documentation
Manage multiple customers and projects simultaneously
Be cognizant (and have an understanding) of revenue importance
Other duties and responsibilities may be assigned as needed
Working knowledge of the technologies and tools being used for solution development and delivery
Strong verbal and written communication skills are required. The qualified individuals must be sensitive to detail and have a commitment to quality work
Bachelor’s degree or five years of industry experience or; the equivalent combination of education, training, and experience
Demonstrated knowledge and experience with project management tools, techniques, and software development/delivery methodologies
2 + years’ of experience as a project manager
Bachelor’s degree (BS) in Business Administration or Information Systems
2+ years’ experience in JIRA, Microsoft Excel, Microsoft Word, and SharePoint
2+ years’ experience in project management on a software/solution delivery team for customer facing engagements using similar technologies and developing comparable solutions

216

Implementation Project Manager Resume Examples & Samples

Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure
Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers
Bachelor’s Degree in Systems, Business Management or related field, or equivalent combination of education and experience required. PMP certification preferred
Five (5) years consultation experience required, preferably in payment processing industry. Five (5) years in a client facing role required
Three (3) years project management experience required. Client facing project leadership and card processing experience preferred
Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast paced environment while managing multiple projects and tasks and multiple organizations

217

Implementation Project Manager Resume Examples & Samples

Lead an implementation strategy based on institutional structure and data availability
Facilitate phone calls and in person presentations with clients
Master the functionality of the platform and develop expertise in industry/product terrain
Conduct periodic member onsite working sessions to extract and validate member data
3 years of continuous work experience
Possess 2+ year experience in at least three of the following
Solution-focused and innovative problem solving
Experience presenting to and/or facilitating conversations with executive level audience
Experience working with analytic tools (Excel, SQL, UNIX)
Experience working in higher education

218

Senior Implementation Project Manager Resume Examples & Samples

Oversee multiple credit union projects with multiple Project Managers reporting to this position for the duration of the projects managed
Monitor, control, update and coordinate changes to existing projects while summarizing and communicating project status information producing effective reports, as appropriate
Assume responsibility and provide final approval for entire project on behalf of all stake holders; Troubleshoot project issues and escalate them to upper management if necessary
Direct the work of others assigned to project work-teams; Conduct analysis of project tasks assignments performed by department staff members
Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met
Travel to client locations to meet and discuss specifications, assist in determining project options, business objectives, and facilitate meeting with key client personnel including IT for network connectivity and file mapping
Serve as mentor for other Operational Services staff related to project management methodologies and best practices
Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects
Bachelor’s Degree in Systems, Business Management or related field, or equivalent combination of education and experience required. PMP certification or commitment to obtain certification within two (2) years in the role required. Master’s degree preferred
Five (5) years related experience in payment processing industry required. Seven (7) years related project management experience in systems or financial services environment required. Large-scale conversion project leadership and card processing experience preferred
Demonstrate behaviors based on PSCU values
Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
Ability to exercise discretion and good judgment in making decisions

219

Implementation Project Manager Resume Examples & Samples

Microsoft Project and Visio experience
Staffing Industry experience (MSP or RPO) is preferred
Visual Acuity, balancing, stooping, reaching, walking, manual dexterity, grasping, feeling, hearing, talking
Capacity to think, concentrate and focus for long periods of time
Ability to read complex documents in the English language
Capacity to reason and make sound decisions
Ability to write complex documents in the English language
Capacity to express thoughts orally

220

Implementation Project Manager Resume Examples & Samples

Project Management of various projects involving transition of clients business to SWP, delivery of existing client projects & operating model / regulatory projects
Management and ongoing support of clients in their business change initiatives and usage of SWP
Management and ongoing support of strategic and operational projects
Ideally degree educated (or equivalent) with significant Wealth Management or Private Banking industry experience. This should include a working knowledge of the industry dynamics, business strategies, products and operating platforms
Extensive project management experience within a financial services and/or outsourcing environment
Strong ability to build and maintain short and long term relationships within large-scale organisations, both internally and with clients
Experience managing organisational change
Proven ability to lead the assessment and redesign of business processes
Highly developed presentation and facilitation skills
The ability to be credible in communications with senior personnel
Proficient IT skills - all Microsoft office products and able to pick up other systems/databases easily

221

Implementation Project Manager Resume Examples & Samples

Coordinate and execute all phases of basic, small-scale and/or low complexity implementations to ensure successful POC testing utilization with APOC systems
Ensure all administrative tasks are completed promptly and accurately
Build relationships with key stakeholders within accounts
Develop and execute implementation strategies; utilize available resources effectively, lead and or participate on cross-functional teams
Travel up to 85% of the time domestically by any means necessary to support business goals
Understands and comply with all applicable EHS policies, procedures and guidelines
Responsible for implementation and maintaining the effectiveness of the quality system
Safeguard the environment and facilitate a safe and healthy workplace culture
Miscellaneous other duties may be required
Undergraduate university Degree (4-year program), or equivalent experience with a preference in Medical Technology, Nursing, Repiratory Therapy or a related discipline
Typically requires 3-6 years of relevant work experience
Ability to clearly, concisely and accurately convey communications
Ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior
Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills
Ability to prioritize and strong organizational skills
Ability to provide solutions and contingency plans through the comprehensive review of alternatives
Ability to speak confidently in public and present material to Executive-level management
Knowledge of MS-Office software and CRM databases

222

Commercial Card-technical Implementation Project Manager Team Lead Resume Examples & Samples

Previous team management experience including coaching, hiring, and building team morale
Excellent interpersonal skills to be able to communicate internally or externally at all levels
Ability to think strategically, and act tactically, with key attention to detail
Strong negotiation and project management skills Proactive approach to problem solving, taking ownership of issues and strong follow through
Ability to adhere to strict deadlines and defined processes
Ability to balance risk and control in an operations environment vs. client and employee satisfaction
Ability to change priorities quickly
Commercial Card knowledge preferred 3+ years
Knowledge of Credit Card Processing (Commercial or Consumer) preferred
Knowledge of Credit Card Authorization, Interchange, Settlement, and Processing preferred
Knowledge of ERP Systems preferred
Experience with Data Communication Protocols
Experience with Electronic Data Interchange (EDI)
Experience with Extensible Markup Language (XML)
Experience with User Acceptance Testing
Strong process management and re-engineering skills preferred
ACH payment processing a plus

223

Travel Implementation Project Manager Resume Examples & Samples

Gather information from customers, evaluate their needs and create an implementation solution working together with Concur Functional and Technical resources
Develop a project plan (including resources) for each assigned project based on Concur’s methodology
Manage and monitor projects against the initial project plans
Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization
Coordinate and schedule activities between various Concur departments to meet the project milestones and timeline
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success
Communicate project status with the customer by means of status reports and status calls
Adhere to Concur SOP’s to transition customers from implementation to Production Support
Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services
Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations
Configure at a macro level as well as specific features and functionality at a module level
Conduct client webcasts (solution demo) and functional knowledge transfer sessions according to methodology standards
Liaison with client team members and Concur internal resources to ensure understanding and clear communications
Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success
Perform issue identification, communication, and resolution for moderately complex issues
Ability to conduct functional reviews of configurations completed by other Functional Consultants
Be aware of, and comply with, all corporate policies
Up to 30% travel
Four-year degree or equivalent online travel experience
Technical Degree Preferred
2 years experience with software implementations preferably within the online travel environment
Experience in client facing role
Functional consulting experience preferred
1 year+ experience with Concur Solutions preferred
Experience with software as a service (hosted) a plus
Experience with financial applications or knowledge of accounting practices a plus
2+ years experience in Consulting or related field
Prior Project Management or Concur experience preferred
Prior customer service or finance experience preferred
Experience in the travel industry preferred
Successful experience working directly with customers to resolve complex implementation issues
Effective verbal and written communication skills
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
Previous Experience in ERP or HR a plus

224

Implementation Project Manager Resume Examples & Samples

Responsible for overall coordination and communications of project plans, budgeting and timelines, status reporting, and other project oriented work efforts
Responsible for weekly status meetings with other project managers and third-party implementation team, manage escalations and provide updates to portfolio management, project sponsors and IT leadership
Provide multiple approaches and models for implementing a business process, including highlighting strengths and weaknesses of each approach
Facilitate and technical decisions between delivery teams and business
Bachelor’s Degree preferably in Business, Accounting, or Information Systems; Master’s Degree preferred
10+ years overall technical project management experience within a large enterprise
5+ years of systems integration project management experience on enterprise-level implementations
3+ years of software package project management experience on at least one of the following platforms: Ariba, SAP, Kronos, Workday, or Peoplesoft, etc
Experience within one of the following domains: ERP, Corporate Financial, or Human Resources
Previous management consulting experience strongly preferred
Advanced knowledge of project scope, scheduling and budget management skills
Familiarity with a variety of project management tools
Experience managing waterfall software development methodologies
Must have a strong working knowledge of software build, test and release processes
Familiarity with organization change management methods (e.g., process definition, communications, training)
Excellent verbal, written communication and presentation skills
Must have the ability to communicate effectively with senior leadership internally and externally
Ability to develop strong relationships with clients and internal teams
Must have the ability to manage cross-functional teams across multiple professional disciplines
Demonstrated ability to motivate and mentor project resources
Must have the ability to multi-task and work with multiple internal customers to effectively manage their needs during implementation cycles

225

Implementation Project Manager Resume Examples & Samples

Serve as the primary point of contact, liaison, and sole responsible owner of the customer and internal teams within MPS
Partner with customers to understand business need for the MPS product/solution and demonstrate value based on those needs throughout the implementation process
Collaborate with the cross functional implementation team to produce an Implementation Project Plan in accordance with best practices of the MPS Implementation Team
Provide subject matter expertise on the PharmaServ/PharmacyRx and Point of Sale pharmacy system and all of its modules by collaborating with the customer on the strategy, preparation, and execution of all of the system configurations
Lead the utilization of standard consultative processes which will lead to the production of configuration, workflow, staffing, physical layout, and quality measurement deliverables to be used as a blueprint for the system build and a measurement of its success
Collaborate with the customer on creation and implementation of Training and Change Management strategy to ensure adoption of new technology and processes
Provide the aforementioned deliverables within the timelines indicated or escalate appropriately where an issue prevents timely delivery
Provide post go-live monitoring to compare Site Metrics to ‘Key Performance Indicator’ goals
Ability to manage Implementation Consulting duties for up to 20 accounts concurrently and up to 60 during a fiscal year
Ability to indirectly manage cross-functional teams and resources assigned to the project that include other Implementation resources, Customer Operations, Business Segment and R&D teams
Implementation experience as a SME; preferably for small to medium B2B technology projects
Proven experience in applying well developed problem-solving skills (quantitative, conceptual, consultative, analytical) working with all levels of an organization
Must have the ability to handle and eliminate project obstacles directly with the customer project team and other internal MPS teams
Comfortable with significant client interaction and interest in building relationships
Facilitation Skills are required. The candidate will be required to lead customer-facing decision-oriented discussions on Core functionality and other functional deep-dives
Experience with developing and implementing Change Management strategies and communications is preferred
Ability to work collaboratively with internal and external cross-functional
MS PowerPoint, Word, and Excel knowledge is required
Responsible for updating SME documentation as directed by Implementation Manager
Exposure to new business implementation highly preferred
Pharmacy technician or equivalent experience in pharmacy retail space
MS Project and SalesForce.com experience preferred
Strong consulting background
Strong written and verbal skills
PharmaServ and pharmacy business knowledge preferred
Direct implementation experience of MPS technologies is preferred

226

Senior Implementation Project Manager Resume Examples & Samples

Manage Project Quality: ensure that all project deliverables are in compliance with all applicable standards and regulations (e.g., HEDIS, HIPAA, CMS, PCMH, MU, CHAPS, NWE, etc) and able to conduct analysis on project outcomes to make appropriate recommendations to improve project
Bachelor’s Degree in Health Care Administration, Business Administration or a related field required. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
Three to five years of decision support, data analysis, or healthcare operations experience
Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation required
Ability to interact one-on-one and consult with all levels of executive management required
Possession of strong analytical/statistical skills used in evaluating and analyzing data required
Advanced level of proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook required

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