Monitoring Analyst Resume Samples

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C Hilll

Carroll

Hilll

8273 Mekhi Lake

San Francisco

+1 (555) 887 8537

8273 Mekhi Lake

San Francisco

Phone

p +1 (555) 887 8537

Experience Experience

Los Angeles, CA

Monitoring Analyst

Los Angeles, CA

Hammes and Sons

Los Angeles, CA

Monitoring Analyst

Document issues in the production environment, resolving the issue whenever possible and escalating if necessary
Responsible for Intel Security SIEM monitoring and event reporting
Conducts follow-up monitoring studies to validate adherence to remediation plans where deficiencies were identified to promote ongoing compliance
Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations
The candidate should be willing to work in India day and night shifts
Utilize enterprise monitoring solutions to identify alarms that have been triggered against the production environment
Works collaboratively with key stakeholders to develop, implement and monitor solutions to deficiencies identified through monitoring

Dallas, TX

Threat Monitoring Analyst

Dallas, TX

Green, Oberbrunner and Schinner

Dallas, TX

Threat Monitoring Analyst

Utilize and adhere to defined workflow and processes driving the Threat Monitoring and escalation/handoff actions
Write technical articles for knowledge sharing
Follow-up and follow through with commitments, exhibiting initiative
Leverage Network security tools and capabilities to support Cyber Threat Monitoring activities
Work with client to help remediate and answer questions regarding security events
Documents results of cyber threat analysis effectively and prepares comprehensive handoff and/or escalation
Monitors and analyzes logs and alerts from a variety of different technologies across multiple platforms in order to identify security incidents affecting the Verizon enterprise

present

Chicago, IL

AML Transaction Monitoring Analyst

Chicago, IL

Bruen, Ziemann and Metz

present

Chicago, IL

AML Transaction Monitoring Analyst

present

Analysing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity
Reporting unusual client activities which might relate to money laundering or terrorist financing
Building and applying knowledge of money laundering processes
Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to the task at hand
Creating / Maintaining cases
Operating within agreed business SLAs and confidentiality standards
Pursues Learning and Self Development

Education Education

Bachelor’s Degree in Business

Duke University

Bachelor’s Degree in Business

Skills Skills

2+ years of experience in Health Care Compliance, Provider Relations, Credentialing, Contracting, or Provider Maintenance in a managed care organization
Knowledge of regulations, manual guidance, program directives, and audit guidelines as may be available for the organization's Medicare Advantage (Part C) health plans and Prescription Drug Plans (Part D)
Intermediate level of proficiency with Microsoft Excel, Access and other databases with an ability to learn internal report writing software
Knowledge of FACETS and Compliance 360 (C360) systems
Ability to plan and draft monitoring study designs, implement monitoring studies, correlate and present findings. Ability to identify and overcome barriers to completion of a monitoring study, and to work through issues that may arise
Strong organizational, time management, planning skills, and strong interpersonal skills. Ability to prioritize work and meet deadlines and follow through with business owners
Ability to establish trust and credibility at all levels of the organization and with external entities if applicable
Recognizes that members and customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed the expectations of members and customers
Assumes responsibility for promoting to the Parts C and D operations the highest level of compliance and service delivery to members
Possesses an ability to communicate with clarity both orally and in writing, as well as with attention to detail

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Credit Monitoring Analyst Resume Examples & Samples

Candidates must have a stable work history in a related field, such as Credit, Accounting or Financial Analysis or a Bachelor's Degree in Accounting, Finance
Candidates must have understanding ofGenerally Accepted Accounting Principles
Prior business credit experience is preferred
Strong data entryskills andthe ability towork in a fast-paced environment is required
Must enjoy detailed, analytical work
Must be self starters with the ability to work independently
Must possess strong verbal and written communication skills

Credit Risk Limit Monitoring Analyst Resume Examples & Samples

Detect and investigate apparent credit limit excesses or unapproved exposures
Verify the correctness of risk calculation for foreign exchange and derivative products Identify the root cause of incorrect risk reporting and come with short and long term solutions
Monitor compliance with credit policy and operating procedures
Refer material true excesses and/or unapproved exposures for credit officer decision
Report apparent aged excesses and unapproved aged exposure for senior attention

Attack Monitoring Analyst Resume Examples & Samples

Broad understanding of security techniques and technologies including Intrusion Detection, Threat Analysis and Malware & Trojan Research
Expert understanding of the current and developing Malware & Trojan landscape
In-depth know-how of full packet capture technologies
Advanced knowledge of correlation tools and SIEM technologies
In-depth understanding of sandbox technologies and their limitations
In-depth experience of SourceFire, Snort, or similar Intrusion Detection systems
Expert knowledge of intrusion detection signature development and knowledge of log analysis tools and techniques
Has advanced understanding of and experience with Linux based operating systems and associated development tools
Previous experience in working with decentralized logging infrastructures and automated log file analysis
Understanding of anomaly detection techniques and technologies
Experience with event response procedures; strong communication skills and ability to articulate events to the team
An understanding of the security mechanisms associated with Windows or Unix operating systems, switched networks, applications and databases
Experience responding to information security and privacy incidents
Has a grasp of emerging security technologies such as Big Data mining tools
Deep understanding of networking and application protocols

Credit Risk Limit Monitoring Analyst Resume Examples & Samples

Investigation of apparent credit limit excesses or unapproved exposures
Verification of the correctness of risk calculation for foreign exchange and derivative products
Identify the root cause of incorrect risk reporting and come up with short and long term solutions for fixing technical issues
Report apparent aged excesses and unapproved aged exposure for seniors attention
Business Support, Leadership, Management
Manage to maximize productivity and operating efficiency
Act as CRMS focal point/contact point of business
Participate actively in global initiatives to standardize or refine the global credit process and systems
Reassess process, propose and contribute to implementation of enhanced/streamlined standard processes
Contribute to implementation of CRMS global and regional strategies

Transaction Monitoring Analyst Resume Examples & Samples

Bachelor's degree or equivalent, with at least 2 years of work experience in the compliance field, preferably with a commercial/correspondent bank
1-4 years of Compliance experience needed
Experience in for AML, BSA, SARs and OFAC is desirable

Portfolio Monitoring Analyst Resume Examples & Samples

Ensuring the monitoring of all IMA/Regulatory/Client guidelines for funds under individual responsibility is captured in portfolio monitoring system
On-going maintenance and improvement of the portfolio monitoring processes with a focus on standardisation and automation
Reporting of portfolio monitoring - reviews of all breaches and accurate interpretation
An understanding of regulatory and fund level trade compliance rules
Knowledge of UCTIS preferable
Good understanding of investment management
Knowledge of all OTC derivatives
Knowledge of pre/post trade compliance systems
Exposure to systematic coding languages (SQL etc) would be advantageous

Credit Monitoring Analyst Resume Examples & Samples

Prefer that candidates have an Accounting Degree or a Finance Degree and have completed at least 12 credit hours of Accounting
Requires 2+ years experience with financial analysis
Candidates must have understanding of Generally Accepted Accounting Principles
Candidates must be self starters with the ability to work independently
Strong data entry skills and the ability to work in a fast-paced environment is required
Candidates must have a stable work history

Credit Monitoring Analyst Resume Examples & Samples

Accounting Graduates. CPA an advantage
Strong verbal, written, and interpersonal skills
Works effectively in a team environment, while assuming individual responsibility
Ability to formulate and articulate objective views based on professional analysis
Able to act independently in a high volume environment
Ability to work in a fast paced, high production environment performing multiple tasks
High level of proficiency in organizing, priority setting, and issues management

Senior Systems Monitoring Analyst Resume Examples & Samples

Act as lead point of contact for application teams for all systems monitoring & service modelling queries
Development and support of the Global ITRS Geneos service
Support and manage the NetIQ NOC(Managed Objects) service / infrastructure
Provide support for the Groundwork & MOM/SCOM services / infrastructure in association with ESM
Support and manage for Ganglia and SCOM Performance Metrics
Work with application and infrastructure teams to advise on monitoring approaches and strategies
Evaluate and implement new monitoring tools and processes
Participate in review of alert escalation processes and procedures
Issue and problem management
Provide out-of-hours cover for appropriate technologies
Participation in strategic technology initiatives across infrastructure silos where appropriate
8 + year of experience with System Monitoring
Strong experience with

Quality Monitoring Analyst Resume Examples & Samples

Responsible for performing monthly Quality Monitoring evaluations for various Lines of Business (LOB)
Responsible for working with LOB management to ensure reporting is up-to-date with associates to be monitored
Responsible for preparing bimonthly quality monitoring summaries of evaluation results, and reporting to Line of Business leaders, including Compliance
Responsible for identifying call trends and risk concerns, and addressing any escalated call issues with Supervisors, as needed
Responsible for preparing monthly internal summary reports for direct Line of Business leaders
Responsible for creating agendas, selecting calls for monthly calibration sessions for the LOB that you monitor
Troubleshoot issues within the system by making sure that that Agents have downloaded the appropriate software, identifying calls that may not have sound or screen images, and engage technology support with any troubleshooting concerns
Actively offer suggestions to update or enhance the call monitoring process as needed, including enhancements to reporting, templates or policy and procedure as appropriate
Partner with Training team to identify counselor training needs, and discuss action plans
Participate in Associate Engagement activities and other CAM initiatives, as warranted

AML Monitoring Analyst Resume Examples & Samples

Experience as an AML investigator in a surveillance monitoring capacity
Advanced MS Excel, including pivot tables, filtering, and sorting
Advanced knowledge of effective internet search techniques
Knowledge of the US Patriot Act, Bank Secrecy Act and general AML principles
Must have banking and research/investigative experience
Must have Bachelor's Degree

Monitoring Analyst Resume Examples & Samples

Performs installations, updates, and maintenance of new and existing telecommunication systems and networks ensuring appropriate interfaces
Troubleshoots, identifies, repairs and/or replaces faulty communication system components. Troubleshoots communication system applications and software; identifies and corrects malfunctions and/or other operational problems
Participates in developing network communication policies and procedures to maintain the integrity of network operations and interfaces
Assists in designing telecommunication networks/systems, data communications, and database management and interfaces
Coordinates terminal orders and cable installations and network system planning, upgrading, monitoring, testing and servicing to meet customer requirements
Monitors network interface and traffic statuses to provide early detection and isolation of issues. Performs checks to ensure proper operation and security
Performs preventive and corrective maintenance on various types of network communications equipment
Assists in the load configuration of central data communication processors; recommends purchases or upgrades of networks communications equipment
Approves action requests and specifies purchase requirement. Places orders and maintains relationships with vendors
Six or more years of experience in network communications
Experience working with network systems and networking principles and practices
Experience working with networking software and hardware
Experience working with security systems and implementation procedures
Provide 24x7x365 monitoring for customer North America Dealer Network and Parts Distribution Centers
Open ISSS tickets and track all Network problems to resolution with vendors (Verizon, IBM, AT&T, etc…)
Escalate and Alert on all Severity 1 & 2 Tickets and support problem bridge calls when required
Provide support hands on to the L3 Windows team, L3 UNIX team, and L3 Network teams
Provide DC2 change (RFC, SR, Vendor, etc…) support for Network and Windows teams
Provide all touch labor (rake and stack servers) at DC2 for all CSC and client groups for installs
Experienced required in the following skill sets: TSO, UNDERSTANDING OF MULTSESS, AVAYA, Snow-SERVICECENTER, NETCOOL, NCPs, RACF, FTP TRANSMISSION, CMDB, VITALSUITE, SAR PRODUCT, DEALER DAILY, NETVIEW, AS400 support, and VPS PRINTER
Swing shift - 1400 hours to 2230 hours Wed - Sun
Overtime required as needed
Position on-site in Phoenix, AZ
Good interpersonal skills to interact with customers and team members
Good organizational skills to balance and prioritize work

Portfolio Monitoring Analyst, Treasury Resume Examples & Samples

Strong communication skills, both written/oral, with ability to communicate effectively across various lines of business and levels
Ability to adapt to a changing environment and responsibilities
Ability to quickly learn and understand products, systems, and core job tasks
Able to function under pressure to meet deadlines, proficient at multi-tasking and managing competing priorities
Ability to independently analyze complex issues, identify and execute on practical solutions
Proactively shares information/ideas and consistently identifies best practice
Team Player - have the ability to work as part of a diverse team and display reliability, flexibility and open/constructive communication in a courteous and professional manner
Ability to understand and desire to know how your role impacts the overall process
Ability to influence others and build relationships
PC literate and systems oriented with proficiency in all Microsoft applications

Threat Monitoring Analyst Resume Examples & Samples

Monitoring of security events received through alerts from Security Incident and Event Monitoring or other security tools
Review alerts escalated by the Help desk
Performing Level 1 analysis of security issues
Performing initial assessment of the priority of the event (Classification)
Performing initial determination of incident to determine risk and damage (Triage)
Performing appropriate routing of security or privacy data request and notifying appropriate contact for security events and response (Escalation)
Monitoring of alert and downstream dependency’s health
Takes an active part in the resolution of incidents, even after they are escalated
Work assigned via ticket queue

Guideline Monitoring Analyst Resume Examples & Samples

Conduct pre trade monitoring checks to ensure the proposed trade would not breach client guidelines
Conduct post trade monitoring checks to ensure compliance with client guidelines and any additional regulatory requirements
Review guideline restrictions to ensure portfolio compliance
Implement coding and maintain the guideline monitoring system

AML Transaction Monitoring Analyst Resume Examples & Samples

Coordinates internal processes for the revision, review, approval, and publication of policies applicable to the business unit as well as internal departmental procedures to support functions that are the responsibility of Compliance
Bachelor’s degree in business, finance, accounting, related field or equivalent experience
Thorough knowledge of products, services, operations and systems and extensive dealing with laws, regulations and regulatory agencies related to assigned areas

Transaction Monitoring Analyst Resume Examples & Samples

Critical analysis of transaction and account alerts
Extract, understand and interpret data and communicate this to both expert and senior audiences
Work closely with the team and a variety of stakeholders
Report on status and progress to management
Prepare various reports and statements to Regulatory authorities
Investigate and prepare Suspicious Matter Reports

NAV Monitoring Analyst Resume Examples & Samples

Oversight of third party fund administrators pricing and control activity to ensure that all funds are priced within the required deadlines and to the required accuracy standards
Monitoring of reconciliations and controls produced by the third party fund administrators o Coordination across departments within BlackRock and with external administrators to resolve issues impacting agreed pricing and monitoring deliverables and to ensure the continual improvement of the operational and control environment
Contribute towards the ongoing management of BlackRock’s third party administrators through the establishment of effective relationships, continual update of SLA’s and monitoring of service delivery against defined KPI’s
Experience in an operational/accounting role, ideally in a fund management environment
Able to demonstrate a level of technical understanding of a range of investment instruments, fund types and products
Demonstrates a risk focus and an understanding of the importance of identifying potential risks and of reporting risks to line management and other relevant parties
Numerate and able to demonstrate a high level of attention to detail
Prepared to take initiative, work flexibly to help the team achieve its goals, and respond positively to change
Ability to identify problems and issues, work proactively with others to resolve them and escalate issues appropriately
Takes responsibility for the completion of own work in accordance with agreed procedures and to the highest standards of quality and timeliness

AML Transaction Monitoring Analyst Resume Examples & Samples

Analysing alerts and investigating transactional activities to detect any suspicions of money laundering or terrorist financing activity
Conduct alert investigation using global standard policies, procedures and tools, aimed at meeting internal and external regulatory requirements
Applying or adapting knowledge (obtained from training) of any imposed sanctions(s) or laws/regulation(s) to the task at hand
Preferred: 2 years of AML research/analysis experience
Builds Client Relationships
Drives Results
Pursues Learning and Self Development

SOA Administration & Monitoring Analyst Resume Examples & Samples

Administer SOA / OSB Fusion Middleware environment and custom services deployed in it
Plan and coordinate middleware changes with application teams ensuring all changes adhere to change management process
Proactively identify and communicate potential problems and issues to project team members/leaders
Coordinate with vendors to resolve middleware failures and issues as needed
Conduct capacity planning reviews with internal management
Coordinate with internal management to develop and manage strategies for package/patch/upgrade management
Monitor SOA Infra database and provide appropriate recommendations, when required
Identify and drive middleware service improvement initiatives
Troubleshoot code & content deployments
Work closely with business application developer to test and tune applications
Automate the administration of the application start up scripts and run-time environment tasks where possible
Provide timely and accurate on-call support for production infrastructure components
Monitor services performance and recommend any changes to SLA metrics, or the creation of a new SLA metrics, to address operational issues
Provide support during Financial close weekends
Bachelor’s degree (or a 4-year degree) in Computer Science, Information Systems or related technology field or related technical training/work experience
Minimum 1 years of experience with scripting languages like Perl, Python, Shell Scripts
Minimum 1 years of experience with developing application in Java/J2EE
Experience with Oracle SOA Suite 11g, Oracle Service Bus (OSB), BPEL, BAM, B2B, Human Workflow, OWSM, Business Rules
Experience with automation tools like Chef, Puppet, Ruby, WSLT & Python
Experience with Continuous Integration tools like Jenkins, Hudson, Cruise control
Knowledge of Java 6+, J2EE
Knowledge of Apache HTTP server, Apache Tomcat, Oracle OHS server, WebLogic 10g
Working Knowledge of Oracle 10g/11g , DB2 (UDB), PL/SQL
Knowledge of JDeveloper 11g, Eclipse, PL/SQL Developer, Cygwin, SOAP UI
Knowledge of Incident Management, Change Management (Planning & Execution), ITIL
Six Sigma Trained
Knowledge of Linux OEL, Red Hat
Experience in IT security and systems administration
Experience in working with onshore and offshore team setting
Experience working with global working groups
Self-starter - requires minimal direction to accomplish goals
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

Construction Monitoring Analyst Resume Examples & Samples

Supports Asset Management by monitoring compliance throughout the construction phase providing construction related specific support analyzing project and construction budgets, budget re-allocations, change order requests, construction schedule, placed in service schedule risks, funding request approvals, and reporting
Works closely with third party Construction Consultants (Inspectors) who conduct monthly site visits and attend draw meetings on behalf of USBCDC/USBCLD
On an as needed basis, conducts site visits during construction, attends draw meetings on-site, and provides in-person assistance to Developers with draw disbursement package requirements
Enhances external business-relationships with third party professionals, Developer’s, Owner’s, External Partners, and General Contractors by delivering exceptional customer service
Participates in the establishment and improvement of policies and procedures necessary for accomplishing the group's tasks
Bachelor’s degree – preferably in Construction Management, Project Management, Civil Engineering, or
In-depth knowledge of standard construction industry documentation, specifically AIA documents including but, not limited to: Stipulated Sum, Guaranteed Maximum Price (GMP), and HUD General Contracts, and forms: G701, G702 & G703’s, G704, G706 and others
Thorough comprehension of construction industry standards for retention, contingency usage, lien waivers, stored materials and other items associated with payment applications
Exceptional understanding of budget re-allocations and ability to track budget changes
Highly detailed-oriented with strong analytical and problem solving skills
Solid ability to multi-task and must be driven by a fast paced environment
Must be able to meet hard deadlines
Must be a team player with excellent interpersonal skills
Proficient computer skills, specifically in Microsoft Excel and other Microsoft Office applications

Transaction Monitoring Analyst Resume Examples & Samples

Three to five years in compliance related matters
Extensive expertise in AML laws and regulations
Prior experience monitoring and analyzing customer accounts, for suspicious activity required
AML analytical skills. Knowledge of BSA/AML/KYC & SAR filing requirements
Strong verbal/writing and organizational skills

Senior Cyber Threat Monitoring Analyst Resume Examples & Samples

Have a strong understanding of increasingly sophisticated cyber attacks (especially targeting financial sector resources), hacking techniques and associated defensive techniques
Compare network events with intelligence research to determine adversary motive, capability and intent and the impact of the threat on payment card supply chain network architecture and system operations
Be Informed and can provide subject matter expertise regarding recent hacks / exploits – especially against web applications, databases and common desktop tools
Effectively communicate complex technical or intelligence related information to both technical and non-technical audiences
Have the ability to effectively identify, evaluate and communicate new and ongoing cyber security threats to senior management through regular, and ad hoc reporting as well as the ability to research complex cyber threat issues and produce finished reports
Be familiar with a multitude of security threat monitoring tools that identifies data breaches and network compromises using externally generated threat intelligence feeds together with internal data sources (SIEM, netflow, malware analysis, etc.) identify compromised systems within a network
Develop strong collaborative relationships with members of the Intelligence Community, Law Enforcement and payment card supply chain subject matter experts
Assist the various Information Security teams such as the Investigations and Forensics team with quality research and assistance in solving complex cases. Assist the Cyber teams by Identifying, recording and managing host- and network-based indicators of compromise (IOCs)
Possess moderate to strong technical security skills with hands-on experience
Interact and assist other investigative teams within Visa (e.g. risk) on time sensitive, critical investigations
Bachelor’s Degree in Computer Science, Technology, Intelligence, Communications (or related fields) or equivalent work experience
5 to 8 years of experience in the Information Security industry, preferably with a concentrated focus on Threat and Risk Analysis or Security Monitoring using SIEM, IDS/IPS, Malware Analysis tools, etc
Excellent written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively. Strong web development/design skills a plus
Possess strong analytical reasoning skills with the ability to recognize and evaluate facts, objectively analyze situations, synthesize and organize data/information from multiple sources
Able to draft, interpret and communicate policies, procedures, technical requirements and corporate communications for internal and external clients
Must be both a self-starter and team player with the ability to work independently with limited supervision
Must be extremely flexible and able to manage multiple tasks and priorities on very tight deadlines
Working knowledge of Windows and UNIX platforms, with administrative experience preferred
Moderate to strong scripting/programming skills and familiarity with ethical hacking beneficial
Security-related certifications a plus
Technical-related certifications a plus
Fluency in a foreign language a plus, especially Mandarin Chinese, Russian or Arabic

Threat Monitoring Analyst Resume Examples & Samples

Monitor Customer security systems
Create Security Events and make customer escalations based on traffic analysis
Work with client to help remediate and answer questions regarding security events
Identify trends in traffic and make recommendations to clients based on trends
Participate in Client calls to tune security policy to client need
Make recommendation to clients to improve security posture
Manage, troubleshoot and maintain host and network IDS/IPS and UTMS for a wide variety of vendor technologies
Bachelor's Degree
At least 6 months experience in Network Troubleshooting
At least 6 months experience in Intrusion Detection/Prevention
At least 6 months experience in Customer Service
At least 6 months experience in Operating System Skills
Bachelor's Degree in Information Technology
At least 3 years experience in Network Troubleshooting
At least 2 years experience in Intrusion Detection/Prevention
At least 3 years experience in Operating System Skills
Certified in CISSP
Certified in GCIA/Certified in CEH

Global Cybersecurity Monitoring Analyst Resume Examples & Samples

Assess Solutions Against Established Standards - The ability to understand and assess proposed solutions in order to determine how closely they meet requirements and if they will deliver the desired business outcomes. The ability to understand the organization, and its readiness, to determine what is necessary to transition to the solution
· Familiarity with Unix/Linux
Responsible for ensuring visibility of threats/attacks to the confidentiality, integrity,and availability of customer, business unit and corporate information. You will be a primary identifier of events requiring investigation, and you’ll be responsible for determining impacts as well as executing response remediation’s when required. You will maintain timely knowledge of the evolving threat landscape and partner with the other members of the Global Cybersecurity Operations team to ensure cohesive awareness of threats and incident response,as well as maintaining a collaborative relationship with other departments who support our Cybersecurity Program
Analyze information from various sources including network-based security controls and host-based security controls
Analyze events and escalate to incidents as needed
Collaborate with technical teams to identify, resolve, and mitigate incidents
Aggregate and correlate alerts from systems to provide context and root cause analysis
Document instigation, incidents,and recommendations
Monitor and investigate network and system events to preemptively determine attacks
Identify attack vectors and mitigation tactics
Subject matter expert on security related issues

Transaction Monitoring Analyst Resume Examples & Samples

Identify customer-related trends, patterns, typologies, and issues associated with money laundering, terrorist financing and other suspicious transactions
Research unusual or questionable transactions/situations detected as a result of the review of system or user generated reports and media (print and internet)
Approve and pass all transactions deemed non-suspicious associated with the aforementioned reports
Refer all transactions/customers deemed suspicious to the BSA Investigations Unit in a timely manner and in accordance with Bank policy. Document the review of alerts (both suspicious and non-suspicious) by recording results in the Department’s alert management system
Perform special projects as required and any other duties as assigned
Communicate with the Relationship Officers/Business Line Compliance Officers to obtain information about customers’ background, transaction activity, source of funds, and any other information pertaining to the Bank’s Know Your Customer (KYC) policy

Attack Monitoring Analyst Resume Examples & Samples

Identification of electronic attacks from internal and external sources globally
Threat assessment of detected attacks and event escalation to the appropriate business area
Act as 1st line point of contact for detected security events
Apply decision-making logic and adequately react to security events affecting the business areas of Barclays Group

Cyber Monitoring Analyst Resume Examples & Samples

Working as a member of Information Security, the Cyber Monitoring Analyst is part of the global team that is responsible for providing 24/7 real-time monitoring of the firm's security posture. This team is also responsible for incident identification, documentation, remediation and tracking. More specifically, the Level 1 Analyst will support the global Cyber Monitoring function and have following key responsibilities
Perform accurate and precise real-time analysis and correlation of logs/alerts
Follow detailed operational procedures to appropriately analyse, escalate, and assist in remediation of security events
Utilize multiple security technologies to investigate and analyse alerts
Deliver timely and detailed documentation related to any incident including the findings, review and follow-up activities
Participate in the creation, modification and maintenance of all Cyber Monitoring policies and procedures
Keep abreast of cyber security trends and the emerging threat landscape in general and as it relates to BlackRock
1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred
University Degree. MBA, CISSP, CISM, or GIAC are preferred
Preference for prior experience with event monitoring and security reporting
Familiarity with the following technologies strongly preferred
Database (Sybase)
Anti Virus
Network device logs
Application logs
Vulnerability Scanners
Vulnerability Notification Services
Security and Risk Minded
Attention to detail
Ability to prioritize competing requests and escalate for support
Confidence to escalate items or concerns
Action-oriented attitude and willingness to roll up sleeves

Global Cybersecurity Monitoring Analyst Resume Examples & Samples

Responsible for ensuring visibility of threats/attacks to the confidentiality, integrity, information
Primary identifier of events requiring investigation, and you’ll be responsible for determining impacts as well as executing response remediation’s when required
Maintain timely knowledge of the evolving threat landscape and partner with the other members of the Global Cybersecurity Operations team to ensure cohesive awareness of threats and incident response, as well as maintaining a collaborative relationship with other departments who support our Cybersecurity Program
Document instigation, incidents, and recommendations

Risk Monitoring, Analyst Resume Examples & Samples

Onboarding / Green lighting
A minimum of one year related work experience
Proficiency with Microsoft Office suite – particularly Excel
Ability to multi-task and prioritize to address time-sensitive requests
Familiarity with derivatives / foreign exchange products preferred
Must be a team player who fosters collaborative working relationships

PA Monitoring Analyst Resume Examples & Samples

What is purpose of Privileged Access Monitoring (PAM)?
First line of monitoring defence to protect Bank’s information assets for risks arising from Infrastructure Services platform operations
Establish effective privileged access monitoring processes working closely with Infrastructure Services Platform teams (Infrastructure teams)
Implement automated monitoring solutions for faster turnaround
Leverage industry best practices
Demonstrate monitoring and risk reduction capabilities to auditors
Develop required technical skills within the team to create sustainable model
Monitor and investigate infrastructure privileged access logs & alert queues
Review the alerts and security incidents upon identification of any issues/process violation
Retain and store the evidences
Coordinate and post responses, provide related reporting and maintain procedure documents
Identify, document and flag the incidents where investigation cannot be progressed further due to missing or insufficient information
Hold a relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering)
Experience in Infrastructure Support
Mandatory to work in rotating shift including night shift (9 hour shift 5 days a week including Saturday/Sunday)
Basic understanding Investment Banking/Finance
Knowledge of operating systems such as Windows, UNIX, etc. (preferably administration), Middleware, Mainframe, AS/400, OpenVMS, Tandem (minimum one technology)
Deep understanding of system generated log from any one technology (Windows, UNIX, Network, Middleware, Mainframe, AS/400, OpenVMS, Tandem)
Exposure on monitoring tools
Understanding and troubleshooting experience in any one technology
Professional Certifications preferred (e.g. MCP, OCP)
Knowledge of the access monitoring tools (e.g. Cyber Ark, Power Broker etc.)
Confident and able to communicate effectively different levels of technical understanding

AML Monitoring Analyst Resume Examples & Samples

Minimum undergraduate degree or equivalent
Minimum 2 years of working experience in the financial industry within compliance, legal, audit or regulatory functions
AML monitoring (surveillance) knowledge and experience
Strong knowledge of BSA, AML, USA Patriot Act, OFAC and other relevant regulations; and
Experience with automated transaction (surveillance) monitoring systems, particularly Prime (FIS Global) and Nice/Actimize

Attack Monitoring Analyst Resume Examples & Samples

Triaging of detected attacks and event escalation to the appropriate business area
Acting as 1st line point of contact for detected security incidents
Provide a command, control and reporting support to JOC for all security incidents
Analyse intelligence information to ensure enhanced detection as well as improvement of function capability
Maintain the relationships with business units as well as wider CSO organization to identify areas of improvement
Support enhancement, improvement and delivery of monitoring and response methods and processes to reduce risk

Monitoring Analyst Resume Examples & Samples

0-1 years of experience monitoring servers, services and network devices
Industry certifications (MCSE, RHCE, CCNA) are encouraged
Should be creative and a good team player
Must be able to learn new technology/applications quickly
The candidate should be willing to work in India day and night shifts
Job location: Bangalore, India

IT Monitoring Analyst Resume Examples & Samples

Responding, diagnosing and re-mediating issues affecting availability in the dynamic environments supported
Proactive analysis using real time monitoring tools, such as HP tool Suites to identify events that have potential impacts to the production environment
Application Heath Checks and reporting using various HP tools and MS Office tools
Maintaining thorough and accurate process documentation
Serve as liaison to key business lines to provide event management including escalation, coordination, tracking and reporting by interacting with Incident Management
This is a 3rd Shift position (11:00 pm ET to 7:30 am ET). Saturday and Sunday hours are required

Transaction Monitoring Analyst Resume Examples & Samples

Execute core components of the Bank’s BSA/AML Compliance Program by monitoring transaction activity and making assessments and recommendations for follow-up investigation
Identify customer-related trends, patterns, typologies, and issues associated with money laundering, terrorist financing and other suspicious transactions. Research unusual or questionable transactions/situations detected as a result of the review of system or user generated reports and media (print and internet). Approve and pass all transactions deemed non-suspicious associated with the aforementioned reports
Perform special projects as required and any other duties as assigned. Utilize broad compliance knowledge to formulate decisions and make recommendations

Monitoring Analyst Resume Examples & Samples

Document issues in the production environment, resolving the issue whenever possible and escalating if necessary
Utilize enterprise monitoring solutions to identify alarms that have been triggered against the production environment
Manage and perform tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage, physical Data Center
Pro-actively contact customers when production processes are significantly delayed or may impact business critical functions
Assist in the upkeep of support documentation ensuring clear, concise, and accurate support information is available to all team members
Demonstrate proficiency with all tools and processes associated with the monitoring of the production environment
Provide technical assistance to companion work groups in support of projects and maintenance ensuring good inter-departmental relations
Assist in root cause analysis exercises of reoccurring production issues
Demonstrate the ability to prioritize tasks and manage your time effectively
Provides tier 1 & 2 technical support to employees who use the company's various computer and communication systems
Perform administrative support for various computer and software systems

Quality Monitoring Analyst Resume Examples & Samples

At least 1 year Customer Service Call Center experience required
At least 1 year Customer Service call quality scoring or auditing and coaching experience from quality audits strongly preferred
Bachelor's degree preferred, HS Diploma/GED required
Possess a strong understanding of business processes as they relate to customer service/call center experiences both internally and industry-wide
Eager to learn more and gain in-depth knowledge of processes and best practices
Strong knowledge of CIC, Avaya, or similar telephony tools/systems preferred
Excellent listening and attention to detail skills
Ability to follow detailed procedures and processes, ensuring accuracy and information integrity
Proficient use of MS Word, Outlook, Powerpoint, and Excel

Cyber Threat Monitoring Analyst Resume Examples & Samples

Utilizes current technical skills in the cyber security disciplines of intelligence-focused security monitoring and threat analysis, including intrusion detection and prevention technology and incident response processes
The candidate will be an excellent communicator, interacting with all teams and individuals throughout the company in structured and unstructured situations
Carries out appropriate processes to triage relevant security incidents and makes recommendations on process improvements in support of Lean Six Sigma / Lean IT initiatives
Recognizes potential, successful, and unsuccessful intrusion attempts and compromises, and performs thorough reviews and analyses of relevant event detail and summary information
Execution of identification, analysis and correlation of events of interest, as well as escalation and continued monitoring of cybersecurity events on an enterprise-wide basis. As a subject matter expert in security technologies that enable threat monitoring, contributes and guides the collaborative efforts to drive the timely collection of data for correlation and analysis of cyber threat activity across the IT function
Ensures relevant processes are executed in coordination with the IT function network operations and performance management teams
Collaborates with Information Risk groups in the gathering of requirements and the assessment of security monitoring tools and technology
Serves as project team member and stakeholder for numerous technology projects in the security space, as well as non-security technology projects and provide guidance in those projects as it relates to network security monitoring
Provides relevant and accurate cyber event analysis that demonstrates a fundamental understanding of the associated vulnerabilities and exploitation techniques, and indicates the severity and risk of specific cyber incidents and mitigation strategies, incorporating cyber threat intelligence to proactively address identified and emerging issues
Contributes to the company overall situational awareness, and provide feedback/input to improve the risk mitigations
The candidate will take part in shift work to support the CIC 24/7 operations
Bachelor's Degree in Cyber Security, Computer Science, Engineering, Cyber Security or related studies. An additional 4 years of direct work experience in security monitoring or incident response can be substituted for degree
A minimum 3 years' experience in cyber security operations and analysis
A minimum of 2 years' experience in cyber threat analysis, operations, and reporting for an entity with a global footprint
Experience with security technologies including with IDS/IPS/SIEM integration methodologies and best/common practices, firewalls & log analysis, network behavior analysis tools, data loss prevention, antivirus, network packet analyzers, and malware and forensic analysis tools
Ability to conduct packet analysis and be able to modify and add custom monitoring policies and signatures within Intrusion Prevention Systems and Security Information and Event Management systems to account for monitoring gaps as warranted by threat changes, such as zero-day threats
Understanding of cybersecurity monitoring, prioritization, and triage operations to detect suspicious and malicious activity directed against Chevron’s global network infrastructure and demonstrated successful experience
Knowledge of operations of a cybersecurity monitoring capability with demonstrated experience in global deployment of security technology supporting the same
Possesses experience utilizing numerous security technologies and log sources and subject matter expertise in understanding relevant threat / vulnerability / exploitation, incident information, and the data modeling and correlation of gathered information
Proven experience utilizing numerous security technologies and knowledge of relevant threat / vulnerability / exploitation, incident information, and analysis to determine critical triage actions required to quickly contain cybersecurity incidents
Knowledge or experience in operations in a centralized cybersecurity monitoring capability fully integrated with cyber threat intelligence in order to assess potential and credible threats against a global information technology infrastructure and act accordingly
Familiarity with malicious code analysis techniques and technical intelligence “hunt” capabilities including new technology, unique intrusion detection, and advanced data analytics in order to take full advantage of the integration between Threat Monitoring and Intelligence teams, including the use of actionable intelligence
Ability to communicate processes, communication plans and product deliverables to increase situational awareness of cyber threats that could impact the enterprise. Responsible for identifying threat patterns and analyzing real time data on a global scale to support the delivery of threat reporting, briefing and other communications relevant to Chevron business units
Candidate must be comfortable in a high-tempo operational environment
Possesses ability to successfully manage multiple tasks concurrently on a regular basis
Possesses ability to work varying hours and operate on shift or in an "on call" status if required
Must be self-starter, eager to take the initiative
Able to work shift work and weekends
5 years related experience in Cyber Security in a large global organization
Previous experience building cyber risk/threat monitoring/response capability
Hands on experience with a variety of different operating systems for servers and workstations, to include Windows, Linux/Unix, and OSX

Cyber Incident Response & Monitoring Analyst Resume Examples & Samples

Responsible for identification, analysis, and correlation of events of interest, as well as escalation and continued monitoring of cybersecurity events on an enterprise-wide basis. As a subject matter expert in security technologies, contributes and guides the collaborative efforts to drive the timely collection of data for correlation and analysis of cyber threat activity across the IT function
Possesses ability to conduct packet analysis and is able to modify and add custom monitoring policies and signatures within Intrusion Prevention Systems and Security Information and Event Management systems
Analyzes computer artifacts, to include security event logs, anti-virus logs, registry files, and other operating system attributes, to recreate and report on the scope of a cyber incident
Ensures all pertinent information is obtained to allow for the identification, containment, eradication, and recovery actions to occur in a time sensitive environment in response to cyber incidents
Tracks and maintains knowledge and understanding of adversarial tactics, techniques, and procedures
Gathers data and contributes to the creation of detailed security incident reporting that communicates effectively to every level of Chevron including monthly trends of incidents and detailed remediation reports
Collaborates with intelligence analysts to provide indications and warnings, and contributes to predictive analysis of malicious activity
Develops collaborative information and knowledge sharing networks and builds alliances with colleagues and counterparts within and/or across the organization
Performs activities per established documentation as needed, including SOPs, directs activity of all responding resources including local IT coordinators and operations personnel
The candidate will take part in some shift work to support 24/7 operations but will not be a full-time shift worker
Bachelor's Degree in Cyber Security, Computer Science, Engineering, or related studies. An additional 4 years of direct work experience in security monitoring or incident response can be substituted for degree
A minimum of 3 years related Cyber Security experience in a large global organization and at least 3 years of direct experience in security monitoring, digital forensic analysis, or incident response
Knowledge of networking technologies and protocols, including Ethernet, TCP and IP routing, security architecture, and mobile technology
Knowledge of common operating system artifacts, including file systems, file system attributes, and memory structures
Demonstrates problem solving and critical thinking capabilities in complex environments
Possesses ability to document and explain technical details clearly and concisely
Comfortable communicating with senior management ranging from C-level executives to technical engineers and analysts
Candidates must be comfortable in a high-tempo operational environment managing multiple tasks concurrently on a regular basis
Possesses ability to work varying hours and operate on shift or in an "on call" status
8 years related experience in Cyber Security in a large global organization
Advanced degree in Cyber Security, Computer Science, Engineering, or related studies
Hands on experience with a variety of different IDS/IPS and SIEMs
Hands on experience with malware analysis, to include x86 and x64 binary files, Microsoft Office files, and Portable Document Format files
Possession of one or more industry standard certification such as CISSP, CISM, GIAC Certified Incident Handler (GCIH), Certified Ethical Hacker (CEH), and GIAC Reverse Engineering Malware (GREM)

Monitoring Analyst Resume Examples & Samples

Should have good experience on Nagios and Linux
The Monitoring analyst will be Monitoring, troubleshooting servers, network devices and services on systems that are operational in EFI sites located in different parts of the world
The candidate will be responsible for Monitoring of servers and services using Orion and Nagios, initial troubleshooting of OS, Databases, applications and backup issues
The candidate will be responsible for managing virtual machines under Vmware environment
The candidate will be responsible for Monitoringand troubleshooting Netbackup backups
The candidate will follow process and procedures related to routine audits, routine processes and procedures which would be required to keep the environment healthy and running at all times
Learn and follow all department standards and procedures
Learn, monitor, and contribute to documentation and in the development of tools supporting the environment
Work with offshore team to gather requirements, procedures to monitor/manage the servers and services

IT Monitoring Analyst Resume Examples & Samples

Build, maintain, and support a global packet capture and monitoring infrastructure
Architect and implement monitoring solutions across multiple datacenters
Serve as a primary point of contact for monitoring across the enterprise
Corvil, Niksun, Gigamon, or Netscout certification
Financial industry expertise

Guideline Monitoring Analyst Resume Examples & Samples

Work with and assist institutional advisory services, retail mutual funds, alternatives, hedge funds and other investment products in parts of client on-boarding process and establishing and updating client investment guidelines
Design, test and assist with the implementation of all investment guidelines onto the Order Management System
Process and research daily alerts through a review of investment management agreements and data from Order Management and accounting systems to determine if alerts are valid guideline breaches
Communicate investment guideline breaches to portfolio managers for validation
Log guideline breaches into a central errors and breaches database
Perform manual monitoring for rules that cannot be systematically programmed into the system through a review of various ancillary reports/system
Monitor and escalate aging issues and unresolved disputes to local supervisors, also provide written commentary on outstanding open issues that represent risk including tasks not being performed as required
Understand business and regulatory requirements and ensure functions are being performed in those requirements
0-2 years’ experience in the Financial Services, Compliance/Regulatory exposure is preferred
Ability to multi-task and work under pressure, while adhering to internal policies and procedures
Excellent Microsoft skills (especially Word and Excel); knowledge of trading systems (Charles River, Blackrock- Aladdin etc) and project management skills are a plus
Ability to function effectively in a large team environment, ask questions and sound decision making skills
Ability to handle sensitive materials and information with discretion
Professional and articulate; excellent interpersonal skills; well-developed oral and written communication skills
Good organizational skills and ability to effectively prioritize work, demonstrating flexibility when handling multiple tasks and timely decision making

Enterprise Monitoring Analyst Resume Examples & Samples

Knowledgeable with Relational databases and Structured Query Language (SQL) concepts
Knowledgeable with HP SiteScope, CA Application Performance Management (APM), CA Customer Experience Manager (CEM), CA Unified Infrastructure Manager (UIM), and/or Splunk, or with other commercial off-the-shelf technology (COTS) application and infrastructure monitoring tools and concepts
Effective communication skills necessary to make yourself understood when speaking about technical subjects
Ability to organize and work on multiple tasks simultaneously
Ability to analyze moderately complex information to draw alternative conclusions
Self-starter with an aptitude to learn new technology quickly
Demonstrated problem solving skills and the ability to focus attention on details
Developed analytical, critical thinking, and organizational skills
Knowledgeable in Microsoft Office Suite
Preferred Qualification
Advanced knowledge with WebSphere Application Server (WAS)
Advanced knowledge COMPASS business applications
Advanced knowledge of any scripting language (i.e. .NET, JavaScript, ActionScript, Hypertext Markup Language (HTML), Hypertext Preprocessor (PHP), Perl, Python, etc.)
Advanced knowledge of Java programming and application frameworks
This position requires participation in a 24x7x365 on-call rotation. On-call requires carrying a cell-phone and responding to calls within the agreed upon timeframe set within the client’s standards. Internet connectivity from home is required as part of the on-call rotation
Flexible for occasional off-site travel required

Guideline Monitoring Analyst Resume Examples & Samples

The Analyst will focus on providing support to investment teams, to ensure that investment transactions and holdings are compliant with client guidelines and regulatory requirements
The Analyst will be part of the team that i) Reviews Investment Management Agreements, evaluates client guidelines, and maintains the guideline monitoring system, Sentinel, ii) performs real-time, pre-trade support with investors, and iii) resolves post-trade incident exceptions generated from Sentinel
The Analyst will work collaboratively with other Guideline Monitoring Analysts, as well as other internal teams, specifically Product Management and Portfolio Management, to develop a deep understanding of investment strategies relative to client guidelines and regulatory requirements
Demonstrate a strong working knowledge of all investment types, including equity and fixed income products, and derivative securities
Prior experience monitoring investment guidelines, working in an investment compliance role, understanding regulatory requirements for 40 Act and UCITs funds, and coding investment restrictions into a vendor or proprietary compliance monitoring system, specifically Sentinel, would be advantageous
Be self-confident, a self-starter, results driven, energetic, have an inquisitive mind, and be controls conscious
Have strong organisational skills, an ability to manage assignments with competing priorities, excellent communication skills, and the ability to work both independently and as a member of a team
Have strong attention to detail and computer literacy (knowledge of Word, Excel, and similar tools)

Portfolio Monitoring Analyst Resume Examples & Samples

Review and analyze all financial information provided on credit clients with aggregate loan exposure ≥ $500,000.00 as required within the loan documents
Set up new loan(s) or new requirements within our tracking system. (currently PMTS)
Update and track all financial documentation required by loan agreements for all monitored relationships
Accurately calculate financial covenants and borrowing base compliance in accordance with the defined terms
Identify, notify and monitor loan agreement covenant violations and/or borrowing base violations in accordance with the escalation process
Provide assistance to Business Bankers, Underwriters and Credit Delivery Managers with waiver of financial reporting violations, loan agreement covenant defaults, or borrowing base violations
Review and spread any interim or annual financial information when required. Update the risk grade (ORR and/or FRR) when necessary as determined by updated financial information or other noted changes in the borrower's financial condition
Assist the Special Assets Department (SAD) and Business Bankers with the Criticized Asset Reporting System (CARS) by setting up CARS shells and spreading financial information in Velocity for review on the CARS Calls
Review, evaluate and process for approval all monthly Auto Renewals
Prepare and present timely and accurate reports (frequency and recipient varies depending on report)
Evaluate and compile call sheets on Early Warning Borrowers, escalating problem credits to CDM/RCO
Bachelor's degree in Business Administration, Finance, Accounting or Economics
Business loan analysis and monitoring experience preferred
Excellent working knowledge of financial statements and knowledge of accounting principles
Must have excellent PC skills, to include Word, Excel, Lotus Notes and mainframe applications

Principal Enterprise Monitoring Analyst Resume Examples & Samples

Supports the Government with situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts of terrorism) and correlates impacts to Enterprise operations Squadron managed and monitored systems
Support incident/problem management resolution activities to include technical exchange meetings, after actions reports, major incident response, daily service incidents, and escalation to the problem management team
Support Quality Assurance analysis for incident management tickets and reports
ITIL Foundations v.3 required
ITIL Service Operations Intermediate required
8570 (Security+) required

Quality Monitoring Analyst Resume Examples & Samples

Performs audit and monitoring of credit card servicing to ensure compliance with regulations
Partnership with premiere retailer to ensure branded credit card servicing is executed within stated requirements, via quality monitoring oversight, independent testing, mystery shop and call monitoring
Ensures adherence to set quality standards
Provides leadership and direction to less experienced staff
Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
Identifies opportunities for process improvements to advance service quality and/or streamline functions
Recommends and implements department training needs
Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
Coordinates quality control and/or compliance activities
Creates manuals, reports and documents and make updates as needed
Participates in special projects and performs additional duties as assigned
Develops, recommends, facilitates and/or coordinates Employee training
Monitors Employee and/or division performance to ensure compliance with department and/or company standards
Contributes to a positive, ethical and respectful working environment and communicates openly with others
Models company culture internally and externally
Participates in meetings and coaching sessions
Keeps staff informed of any procedural changes or enhancements
Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

WW Monitoring Analyst Resume Examples & Samples

Ensure oversight of the accuracy and timeliness of customs declarations made with all elements, including but not limited to classification, value, proper use of incoterms, country of origin, duty payment, OGA requirements etc
Audit shipping documents for compliance with regulations, GE Enterprise Standards and Policies and contractual documents
Assess shipment and clearance issues and proposes correction and process improvement measures
Facilitate the collection & analysis of data to effectively measure & report performance to internal customer base
Partner with cross functions (Finance, Special Programs, IT, FP&A etc.) and BPO to enhance data quality and availability
Escalates issues as required by Customs Enterprise Standards and implementing procedures
Coordinate with the Regional and Global functions to drive consistency, adapt and share best practices
Follow and enforce controllership and compliance policies while maintaining strong working relationship with all internal business partners
Perform wing to wing audit for full chain of transaction since order for goods placed in the system until delivery to final client
Knowledge and understanding of Customs Regulations and associated processes
Analytical oriented mindset
Strong team work and prioritization skills
Numerate with a good eye for detail, precision
Effective interpersonal communication skills with emphasis on building good working relations
Ability to anticipate and resolve challenges efficiently
Demonstrated ability in both oral and written communication required
Compliance & controllership mindset
Proficient in Microsoft and data visualization applications
Additional European languages (other than English)
Knowledge of GE Customs systems and processes
Established networks within the GE Customs organizations

Arabic Threat Monitoring Analyst Resume Examples & Samples

Bachelor's degree in a relevant field, military intelligence training or equivalent experience
Arabic reading and writing skills (2+ or higher for heritage speakers; 3 or higher for native speakers)
Minimum of 0-5 years of related experience with at least 1-3 years applicable experience relevant to open-source media analysis and Arabic-English translation
Strong English communication and writing skills
Working knowledge of social media platforms and related online technologies
US Citizenship required. Must be able to obtain and maintain a DoD security clearance
Candidate selected must be willing to go TDY for OCONUS assignments for six-month rotations
Ideal candidates will possess military training (09L/35M or related) with demonstrated experience in translating critical information from Arabic to English
Preferred candidates will possess a valid TS/SCI clearance

Event Monitoring Analyst Resume Examples & Samples

Quick response, assessment (correlation/troubleshooting), and action to clean console critical alerts
Monitor critical technology components on a regular basis and react per operating procedure
Perform/engage Incident management and other support teams
Provide L1+ services, such as route away and JVM recycles as requested by support teams
3-5 Years of experience in a production support/monitoring in a large service organization
Possess keen interest in technology forensics, troubleshooting and problem solving. Someone who needs to keep digging until the answer is found
Job requires a "take-charge" attitude to find the underlying issues and drive to problem resolution
Experience in production support for large services organization
Experience supporting various technologies, examples: databases, Windows servers, Unix/Linux, mainframe, load-balancers, network design, as well as application platforms
Practical, hands-on usage of troubleshooting and diagnostic tools
Working knowledge of one or more commonly used monitoring and diagnostic tools like Tivoli ITM, Splunk, Sitescope, Introscope, Foglight, Aternity, Netuitive, Tealeaf, Candle
Knowlwdge of JVMs, Application Servers, MQ, JMS, Logs
Flexibility with work schedule to support early/late shifts as needed to provide coverage/triage issues
Schedule is generally Monday to Friday, 9am to 6pm CST, occasional weekend/off hour support required
Prior Banking/Financial experience is a big plus

Senior Mandate Monitoring Analyst Resume Examples & Samples

Four years experience + investment industry experience
Strong understanding of the investment management process across the full range of asset classes and client types
Strong understanding of compliance monitoring processes including interpretation of discretionary client investment management agreements
Detailed knowledge of UK, Irish and Luxembourg regulation with respect to retail funds
Strong IT literacy as a business user. Experience in BRS Aladdin, JPM TRAC an advantage
Excellent communication skills - verbal & written
Experience to include rule coding and exception monitoring and resolution with investment managers
Degree, or able to demonstrate a suitable depth of intellectual rigor and maturity
IMC or equivalent; or recognized historical knowledge, experience and/or qualification

IT Operations Monitoring Analyst Resume Examples & Samples

Participates in the ongoing process of investigating, troubleshooting, and providing resolution to technical issues in a 24x7x365 environment
Quickly develops a comprehensive understanding of the applications and infrastructure within the eCommerce environment and how they impact employees or members
Stays informed of production changes that could affect functionality and alerting
Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues
Accurately troubleshoots, reproduces and document issues and other pertinent information in Incident or Problem tickets
Contacts Costco warehouses, depots and other buildings in order to troubleshoot power outages and device issues
Creates and maintains knowledge base article content
Documents all problems & issues encountered during the shift and prepare shift turnover document
Handles incident queue and performs various tasks as assigned
Handles ad hoc requests and takes on new procedures as required
Creates and maintains teams automation and misc. scripts
Superior written and oral communications, phone etiquette and customer service skills
Ability to work a variety of different shifts, including days, nights, weekends and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs
Advanced skills in troubleshooting and analysis network, applications, systems and device issues
Ability to work independently in an intense and dynamic work environment as a team player is essential. Strong desire to share knowledge with others
1+ Years experience working on an operations style team (NOC, SOC, etc,) and troubleshooting networking, service desk, operations center and/or supporting large eCommerce environments
Outstanding attention to detail, accuracy and quality of work; able to multitask in a fast-paced environment
2-3 Years experience with ITIL processes including: Incident, Problem, Change, Knowledge and Event Management
Process-oriented; understands the organizational benefits of processes and the need for compliance
Able to communicate technical jargon to those that are not technical in a way that is understandable
Suggest or implement improvements to team processes and procedures
Mentor or train coworkers on new procedures
When working on projects, identify and track project issues and dependencies, ensure follow-through and appropriate actions are taken to complete project on time
Knowledge of scripting languages (Javascript, Google Apps, HTTP)
Degree in Computer Science (or a related technical field) or equivalent relevant work experience
Experience with AIX, Windows, Linux, HTTP, web services, networking, Java-based applications and eCommerce platforms
Basic understanding of the following monitoring: Application health, system availability, latency, performance and end-to-end monitoring
Previous experience monitoring and troubleshooting critical systems
Working knowledge of supportive software including: Dynatrace, Tivoli, HP BSM, Sitescope, vSphere, FireEye, McAfee EPO, SCOM, NNM, SPLUNK, ServiceNow
Project Management experience (Waterfall and SCRUM/Agile)
ITIL Foundations Certification preferred

Senior Mandate Monitoring Analyst Resume Examples & Samples

Comprehensive experience in trade compliance monitoring an advantage
Candidate would be encouraged to work towards and gain the IMC
Excellent organisational, time management and decision making
Good understanding of project management methodologies

Arabic Threat Monitoring Analyst Resume Examples & Samples

Advanced Arabic communication skills (ILR 2+ or higher)
Superior English communication and writing skills
Must be willing and able to go on TDY assignments to OCONUS locations for six-month work rotations
Ideal candidates will possess an existing security clearance, preferably TS/SCI
Intelligence training (35M, 35F, or related)
Prior experience translating critical information from Arabic to English

Enterprise Monitoring Analyst Resume Examples & Samples

Strong analytical, critical thinking and communication skills needed to create instructions, respond to inquiries, and relay instructions to others
Familiar with broad technical areas which might include: networking, servers/virtualization/storage, Linux/Unix, Windows, information security
Working knowledge of enterprise hardware, software, operating systems, and peripherals
General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores
General system maintenance and troubleshooting skills, including software and hardware; networking, installations, patches, scans, updates, backups, wiring, virus protection and error resolution
Must demonstrate flexibility and teamwork
Possess and demonstrates strong customer service skills; including conflict resolutions and customer interactive listening skills
Must be self-directed, detailed oriented, organized and have excellent follow-up skills
Ability to multi-task and follow verbal and written instructions
Knowledge of best practice security standards and techniques

IT Tier Operations Monitoring Analyst Intern Resume Examples & Samples

Fundamental concepts of Information Technologies and Operations
Utilize interpersonal and communication skills working with peer associates
Well organized and methodical in approach to problem solving
Ability to proactively respond to alerts from automated monitors to restore service
Multi-task, prioritize and resolve urgent issues in an environment of rapidly shifting priorities
Ability to provide on-call engineers critical information in a clear, concise and quick manner
Follow written procedures, policies and verbal instructions with minimal supervision
Opens, updates, closes Incident Trouble Tickets within SLA
Identify and resolve file and reporting issues
Research and create Standard Operating Procedures and Knowledge Base articles
Creates and updates system, application and file monitors
Microsoft PowerShell (strong plus)
Microsoft Visual Basic
Microsoft Batch Scripting
Microsoft applications that could include one or more of the following

Privileged Access Monitoring Analyst Resume Examples & Samples

Track and report the related security incidents
Review the access violation reports and investigate possible exceptions; document controls; make recommendations
Improve the access monitoring activities by enabling the automated methods
Take responsibility and actively contribute to driving service to offer the best level of available service to our customer base
Knowledge Management – Sharing of knowledge with the peers for self and team development
Understanding of ITIL Foundation
Sound knowledge of ITIL best practices
Good Interpersonal skills

Repairs Continuous Monitoring Analyst Resume Examples & Samples

Bachelor’s Degree in a Technical, Financial, or Information Technology field
Minimum of 5 years of experience in engineering, finance, or an information technology role
Leadership program experience (OMLP (Operations Management Leadership Program), FMP (Financial Management Program), CAS (Corporate Audit Staff), ITLP (Information Technology Leadership Program), etc.) (GE Employees only)
Relevant experience in technical field (engineering, statistics, finance, risk)
Excellent facilitation, presentation, and verbal & written communication skills. Excellent analytical, problem-solving, and process skills. CAP training and hands-on application experience
Six Sigma Black Belt Certified or equivalent Quality certification
Experience with Long Term Service Agreement fulfillment model and lifecycle costs
Dynamic and flexible team player and an ability to energize teams and perceives change as an opportunity

Transaction Monitoring Analyst Resume Examples & Samples

Fluency in English and any additional fluency in other EU languages (German, French) will be preferred
Bachelor’s degree in Business / Law / Compliance / Economics
1-2 years previous AML/Compliance experience
Working knowledge of Compliance, EU AML and KYC related laws and other relevant regulations
Comfortable with data, numbers and previous experience in data analysis and research
Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Any AML related certification preferred
Payments or e-commerce background preferred

Senior Service Monitoring Analyst Resume Examples & Samples

Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules
Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed
Deliver SCOM views, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts
Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
Manage customer satisfaction through effectively communicating and managing customer expectations
Communicate how to leverage technology to create business value and become more effective and efficient
Transfer knowledge via documentation and training to other team members and customers
Legally Authorized to work in the United States
Associate's Degree or higher in a technical discipline
Intermediate level of proficiency with Microsoft System Center Operations Manager
Intermediate level of proficiency with Microsoft Windows PowerShell and VB Script

Enterprise Monitoring Analyst Resume Examples & Samples

Thoroughly diagrams and documents monitoring system solutions, configurations, break/fix procedures
Analyzes business requirements and designs comprehensives, cost-effective enterprise level solutions
Performs complex systems design, implementation and integration functions
Assists engineer and management with developing long-term global enterprise road map
Possess or develops a strong understanding of Costco and/or industry Information Security policies and practices
Mentor and provide training to Enterprise Monitoring staff, IT functional and support personnel, and business end-users
Responsible for special functions and duties as directed by management
Responsible for daily troubleshooting, supports and maintenances of enterprise level monitoring systems
Experience with SAP monitoring but not limited to Solution Manager
Minimum of 4 years experience designing and supporting hardware based and virtual solutions with industry standard OS – including, but not limited to, Unix, RedHat Enterprise Linux, AIX, ESX/ESXi, and Windows
Experience with a diverse range of monitoring suites and tools, including, but not limited to: Dynatrace, HP OMi, Sitescope, and AppDynamics
Experience with a variety of industry leading network, infrastructure, and application delivery platforms
Demonstrated ability with programming and scripting languages
Demonstrated ability working with various database platforms
Ability to demonstrate a passion and proficiency for advanced system monitoring
Ability to adjust priorities in rapidly changing environments; work well under pressure
Certifications in RedHat Linux, AIX, Windows, and/or ESX
Understanding of security and vulnerability best practice and design implications

Scom Enterprise Monitoring Analyst Resume Examples & Samples

Code independently and solve technical problems
Ability to write scripts in VBScript or PowerShell
Comprehensive knowledge of problem analysis, and design and programming techniques
Ability to work with minimal supervision, engaging peers and other teams to accomplish assigned goals and effectively manage projects in a cross-functional environment
Proficiency in Agile development
Should be an individual contributor with excellent hands on in coding and debugging issues
Should be able to think ahead and anticipate problems, issues and solutions
Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and Management Packs
Able to integrate and apply feedback in a professional manner
Able to prioritize and drive to results with a high emphasis on quality
Excellent communication skills and the ability to work effectively in a high paced environment
Minimum of 4 years experience with design, implementation and support of monitoring tools in a complex, multi-platform environment
Minimum of 2 years of experience with Windows Server (preferably 2012) in an enterprise environment
Minimum of 4 years experience designing and supporting hardware based and virtual solutions with Windows OS
Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
Knowledge of server virtualization technologies
Knowledge of LAN/WAN network infrastructure technologies
Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FT
Hands-on experience in SCOM implementation and customization
Hands-on experience in SCOM custom management packs development
Hands-on experience in agentless monitoring solution
Advanced knowledge of System Center best practices
Ability to work independently and within a diverse team
Ability to dynamically adjust based on business or operational priorities
Ability to multi-task, document, focus on and execute multiple tasks with an attention to detail
Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
Ability to provide effective onsite and remote support and troubleshooting 24X7
Scripting experience
MCP certifications and/or MCITP certification
Microsoft Azure

Proactive Account Monitoring Analyst Resume Examples & Samples

Accountable for analyzing a predefined segment of Manulife One accounts and contacting these clients, in both writing and over the phone, to influence and ultimately change their current spending and deposit activities
Identify and assist with implementing proactive business processes and methodologies to identify and mitigate risk of loss to the Bank prior to an account becoming contractually delinquent. Administer resolution strategies for assets in the PAM program with a view to ensuring maximum recovery
Build and maintain relationships and work collaboratively with all lines of business to analyze root causes, patterns or trends in client behaviour in order to assist in the development and implementation of recommended solutions to problems identified during the PAM process
Drive change, enhance credit default management tools and help build an enhanced risk based culture within the company
5+ years of mortgage experience, preferably within the collections and/or customer service area
Bilingual – English and French is an asset
Thorough understanding of loan and mortgage parameters
A working knowledge of the principles of credit analysis for residential mortgages is a definite asset
Proficient computer skills including Microsoft Word and Excel, and Lotus Notes
Strong working knowledge of all Bank products and in particular Bank Mortgage and Loan products

Systems Monitoring Analyst Resume Examples & Samples

Solid analytical skills and ability to solve problems
Organized and able to multi-task
Adaptive and flexible
Manage and maintain reports on all IT groups
Gathers data from Service Now
Uses Business Analytics, Sequel Reporting to create and display information
Utilize Tableau or BA to show case reports
Analysis of Change Requests to identify gaps
Identification of recurring issues from Incident Reports
Creation of reports for playbook status
Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
College degree and 0-2 years experience or 4-6 years without
Strong interpersonal, written, and verbal communication skills preferred
Ability to work in a 24/7 environment
Ability to travel <5%

Systems Monitoring Analyst Resume Examples & Samples

Data Center activities including racking servers, mounting and replacing blades, disks swaps, parts install/ reseat, connect and run cables, move devices and receivables from storage to designated location, maintain facility and all equipment DC owns etc
Support activities including working closely with multiple teams to perform DNS resolutions and requests, support multiple teams with cabling, network, reset assets, and reboot devices, etc
Escort access; escort vendors and support personnel to the building, Server (POD) rooms and security area
Support vendors with troubleshoot issues, swap devices in server rooms, rack and mount devices and assets per request, reset/reboot/reseat devices and various blades and parts as needed
Physical site inspection; make multiple security and visual rounds to server rooms for any issues with power, hardware, other unexpected hazards, unauthorized access etc
Shipping and receiving equipment
Bachelor’s degree or 6-8 years of relevant work experience
0-2 years of experience in a Data Center and IT environment with hardware support
Preferred Cisco Certification but not required
Highly knowledgeable in hardware (Cisco, Nexus, Teradata, and many other servers), Network LAN/WAN, cable, asset reset & reboot, Network commands; Excellent coordinator and proficient in troubleshooting complex issues
Detail oriented and ability to work long hours in a confined Data center environments; ample amount of walking to and from server rooms in the facility and perform frequent rounds in certain areas
LI-RH1

Firewall Health Monitoring Analyst Resume Examples & Samples

Own and troubleshoot tickets from our proprietary health monitoring system, including alerts for unreachable devices, devices not reporting events, and other defined hardware / software failures
Recognize and act on inconsistencies in data or results and escalate unusual problems, and identify issues beyond an expected situation
Resolve problems introduced into customer networks including but not limited to, broken VLAN settings and span port settings, changed IP addresses and access control lists, duplicated IP addresses, and incorrect NATs. Remotely manage client devices and quickly correct problems
Meet defined service level agreements for response time and client notification. Apply considerable good judgment and initiative in resolving problems and making choices or decisions
Professionally and courteously answer client phone calls and email, including authenticating callers, creating and/or updating tickets for all work and requests, and handling customer concerns
Assume responsibility to improve service, efficiency and quality of work by identifying opportunities for new processes and procedures. Develop and document appropriate health troubleshooting techniques, and guides for current and newly supported third-party vendor platforms, by working with other senior analysts and engineers as new product offerings are being created. Manage, participate in, or directly work on any additional projects, assignments, or initiatives in support of customer deliverables as assigned by management
Security appliance technology, with understanding of how intrusion detection, firewall, and other security devices operate; Identifying potential problems from system logs
Computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, the OSI model, and ability to read and interpret network diagram
Linux / Unix operating systems administration and command line prompts, including but not limited to Navigating the directory structure, Managing processes, and Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
Demonstrated attention to detail, superior analytical and troubleshooting skills, and ability to maintain high levels of client satisfaction
Security and Product certifications are preferred, including but not limited to Cisco Networking CCNA, A+ and Linux.CCNA-Security, CCNP, JNCIS, SANS, GIAC (GCIA, and GCIH) etc

Loan Monitoring Analyst Resume Examples & Samples

Minimum of one year experience in commercial credit analysis or portfolio monitoring area
Must be detail oriented and ability to comprehend large amount of documents within relatively short period of time
Proficient in Microsoft Office Suite especially Excel
Bachelor’s degree in Accounting or Finance or related field preferred
Willing to take ownership in assigned tasks and flexible to work on other assignments as needed

Credit Monitoring Analyst Resume Examples & Samples

Calculating financial ratios to monitor compliance with loan agreements
Verification of monthly/quarterly documents from Borrowers, such as financial statements, accounts receivable agings, borrowing base reports, loan compliance reports and liquidity reporting
Monitoring system input on new/modified loans by identifying reporting items contained in loan agreements and verify terms and conditions are consistent with approval
Minimum 2 years experience with credit loan documentation components and credit monitoring verification experience in the financial services industry
Degree in finance or accounting preferred but comparable experience will qualify
Full understanding of loan agreements, guaranties, and related collateral documents
Good accounting skills with the ability to understand corporate financial statements (must understand functions of balance sheet, income statement, cash flow and how they relate to each other)
Working knowledge of AFS and Fields Tracking System required or similar type systems
Proficient knowledge of PC/Internet, including Microsoft Word and Excel
Must be able to work in a fast paced environment and execute multiple tasks successfully

Monitoring Analyst Resume Examples & Samples

Manage the technical tools designed to monitor changes in the production environment
Review changes to production executable code to ensure proper Change Control tickets have been approved
Review changes to network and system configurations to ensure proper Change Control tickets have been approved
Investigate any exceptions to the Change Control process
Report findings and follow up on exceptions
Responsible for Intel Security SIEM monitoring and event reporting
Perform periodic IT security reviews and analysis to ensure compliance with IT security policies

Senior Monitoring Analyst Resume Examples & Samples

Inputting and updating dispute cases in case management software
Monitoring and reporting on case status; and escalating case as appropriate
Research and make decisions on disputes; communicate with customers; and coordinate with Visa DPS Chargeback Department as needed
Completion of all cases within the timeframes established in Regulation E
This position requires the person to be a Subject Matter Expert on all tasks and to have a working knowledge of Government Regulations as they apply within the department
Serve as backup to the Bank Card Services Supervisor
Work as needed to cover vacations, and training of new employees
4 - 6 years’ experience in banking operations
Strong organizational skills, with ability to multi-task
Strong problem solving and analytical skills to resolve issues in Bank Card Services
Knowledge/Experience in Bank Card Services area preferred, with demonstrated leadership skills

IT Operations Monitoring Analyst Resume Examples & Samples

Quickly develop a comprehensive understanding of the applications and infrastructure within the eCommerce environment and how they impact employees or members
Stay informed of production changes that could affect functionality and alerting
Accurately troubleshoot, reproduce and document issues and other pertinent information in Incident or Problem tickets
Contact Costco warehouses, depots and other buildings in order to troubleshoot power outages and device issues
Create and maintain knowledge base article content
Document all problems & issues encountered during the shift and prepare shift turnover document
Handle incident queue and perform various tasks as assigned
Handle ad hoc requests and take on new procedures as required
Create and maintain team automation and misc. scripts
Assists in other areas of the department and company as necessary

Infrastructure Monitoring Analyst Resume Examples & Samples

Responsible for real time monitoring of Servers, Application, and Databases for a wide range of IT Partners within Chevron
Performs event management, basic troubleshooting, incident management and infrastructure restorations to supported assets
Identifies and documents operational gaps per operational level agreements
Primary contact of IT Partners for technical activities such as monitoring requirements, technical documentations and trainings
Collaborate with Partner teams to enhance and improve service delivery
Bachelor's Degree in Computer Science, Information Technology, MIS, or other related courses
1-2 years of experience in supporting and administering IT infrastructure e.g., UNIX/Network/Windows
Ability to troubleshooting and analysis of Infrastructure alarms and events
Excellent in communication skills both written and oral
Strong analytical, teamwork and customer engagement skills
Enjoys working with people of diverse cultural backgrounds
Willing to work on shifting schedule for a 24x7 operations
This position is open to fresh graduates
Microsoft Server Certifications
ITIL Certifications
Knowledge in Cloud Monitoring solutions

Threat Monitoring Analyst Resume Examples & Samples

Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify security incidents affecting the Verizon enterprise o IDS/IPS
O Firewall
O Proxies
O Anti-Virus
O Other security technologies
Assess the security impact of security alerts and traffic anomalies to be able to gather a broad view of the overall risk profile of the enterprise
Leverage understanding of Operating Systems: Windows, Unix/Linux, and OSX Operating Systems in support of identifying security incidents and to have a proper overview of risk profile
Provides recommendations to enhance and advance the defensive capabilities of the Threat Management Center (TMC) and its subsequent ability to defend the Verizon Enterprise
Executes analysis of email based threats to include understanding of email communications, platforms, headers, transactions, and identification of malicious tactics, techniques, and procedures
Recommends prioritization changes
Executes automated malware analysis to determine initial threat impact and takes actions appropriately
Utilize and adhere to defined workflow and processes driving the Threat Monitoring and escalation/handoff actions
Analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
Leverage escalation and handoff procedures to team members and leadership based on defined threat and priority determination
Utilize a variety of security tools and technologies to analyze potential threats to determine impact, scope, and recovery
Leverage Network security tools and capabilities to support Cyber Threat Monitoring activities
Documents results of cyber threat analysis effectively and prepares comprehensive handoff and/or escalation
Processes tactical mitigations based on results of analysis and determination of threat validity
Follow-up and follow through with commitments, exhibiting initiative
Mentor and provide guidance to junior team members

Gccs Service Monitoring Analyst Resume Examples & Samples

Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for the Americas, EMEA, and Asia Pacific regions
Receive calls from internal clients or partners within CTI reporting business impacting high severity issues which require immediate engagement. Rapidly engage Command Center Management and Technical Support teams, Telecommunications Carriers, and other Vendors/Partners, upon receipt of these types of calls (Network only)
Knowledge of how to perform searches in Netinfo
Familiarity with monitoring tools (i.e. SMARTS)
Ability to handle phone calls in a professional and proficient manner
Familiarity with ticketing systems (i.e. ServiceNow)
Ability and knowledge to perform a ping and trace route
Currently pursuing a CCNA/CCENT certification
Expert knowledge of SMARTS and can perform research and analysis
Understanding of BGP/OSPF
Ability to successfully shut down faulty carrier links
Perform initial severity analyst of incoming alerts/issues and properly escalate issues per process

Monitoring Analyst Resume Examples & Samples

Conducts or participates in routine monitoring or ad hoc monitoring reviews to test the performance and compliance of the organization's Provider Relations/Network Administration activities based on regulatory requirements and identified by the Centers for Medicare and Medicaid Services
Assess adherence to new and/or updated regulatory requirements related to Provider relationships and Network adequacy requirements, identify root causes of non-compliance, and/or respond to other compliance concerns
Conducts follow-up monitoring studies to validate adherence to remediation plans where deficiencies were identified to promote ongoing compliance
Submits reports, including draft recommendations that identify occurrences of non-compliance, assess risks for non-compliance, and propose root causes of identified issues or deficiencies to Compliance Management and business owners
Assists with the development of corrective actions and monitoring activities to mitigate risk and validate ongoing compliance with government regulatory requirements. Also monitors corrective action plans for timely completion/remediation
Provides information from monitoring studies to facilitate remedial activities as needed. Provides data for compliance dashboards and information sources to identify regulatory change requirements and activities
Schedules ongoing touchpoint meetings with applicable business owners to discuss monitoring results and to identify and drive process improvement and compliance
Helps maintain monitoring tools and standardized forms. Identifies compliance indicators to be used in monitoring studies based on regulations and other CMS (or Federal) requirements, available CMS audit protocol elements, and departmental policies and procedures
Performs reviews of departmental policies and procedures to assess compliance with both regulatory and operational requirements
Accepts, responds to and addresses supervisory direction in a cooperative and timely manner. Seeks supervisory support when needed
Works cooperatively and makes positive contributions to monitoring teams within the Compliance Department
Protects confidential information in a manner that complies with Federal and state requirements and maintains customer confidence
Performs research of regulations and requirements from multiple sources including federal and state laws
Works collaboratively with key stakeholders to develop, implement and monitor solutions to deficiencies identified through monitoring
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Assumes additional responsibilities to assist and support the organization's compliance program during regulatory audits
Supports implementation and objectives of the Medicare Compliance Program
Support departmental and unit objectives by completing other duties as assigned
Work experience of at least two years in Compliance, Provider Relations, Credentialing, Contracting, and/or Provider Maintenance of a managed care plan or prescription drug benefit plan
Prior monitoring experience within Medicare Advantage operations of a managed care health plan or a Part D plan is preferable
Prior Provider Relations experience including but not limited to the following
2+ years of experience in Health Care Compliance, Provider Relations, Credentialing, Contracting, or Provider Maintenance in a managed care organization
Knowledge of regulations, manual guidance, program directives, and audit guidelines as may be available for the organization's Medicare Advantage (Part C) health plans and Prescription Drug Plans (Part D)
Intermediate level of proficiency with Microsoft Excel, Access and other databases with an ability to learn internal report writing software
Knowledge of FACETS and Compliance 360 (C360) systems a plus
Ability to plan and draft monitoring study designs, implement monitoring studies, correlate and present findings. Ability to identify and overcome barriers to completion of a monitoring study, and to work through issues that may arise
Strong organizational, time management, planning skills, and strong interpersonal skills. Ability to prioritize work and meet deadlines and follow through with business owners
Ability to establish trust and credibility at all levels of the organization and with external entities if applicable
Recognizes that members and customers (internal & external) are the driving force behind every business activity. Continuously makes an effort to exceed the expectations of members and customers
Assumes responsibility for promoting to the Parts C and D operations the highest level of compliance and service delivery to members
Possesses an ability to communicate with clarity both orally and in writing, as well as with attention to detail
Demonstrates enthusiasm for the mission of the organization and inspires the same in others
Assumes responsibility for personal and professional development

Call Monitoring Analyst Resume Examples & Samples

Exceptional listening and analytical skills
Strong knowledge of customer care processes and techniques
Demonstrated ability to work well individually and in a team environment
A qualified candidate will possess a high degree of professionalism and tact
Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel)
Self-starter with the ability to meet deadlines in a high stress environment
Proficient in performing repetitive work according to set procedures
Skilled in working independently and following through on assignments with minimal direction

Portfolio Monitoring Analyst Resume Examples & Samples

Strong analytical skills, attention to detail
A working knowledge of the credit underwriting process, familiarity with loan documentation, and understanding of banking and lending regulations
Proficient in Microsoft Office applications, BI reports and Sharepoint
Bachelor’s degree in Business, Accounting, Finance, Economics or equivalent experience
Experience in credit analysis or loan review preferred

Monitoring Analyst Resume Examples & Samples

2 years of experience monitoring servers, services and network devices
Experience in working on Windows server operating systems
Experience in working on different flavours of Linux operating systems
Experience with Nagios and Nagios xi or other monitoring tools
Experience on shell, perl, python or powershell scripting is a plus

Continuous Monitoring Analyst, Junior Resume Examples & Samples

1+ years of experience with working in a client environment, including comprehension of how a 24x7 environment works when supporting commercial or government clients
Experience with network protection and monitoring tools, including Sourcefire, Splunk, Checkpoint, Sidewinder, Virtual Firewalls, RSA Security Analytics for Network Forensics, Varonis Encase Enterprise, Cisco ISE, Imperva, RSA Archer, Skybox, Qualys, and FireEye Product Suite
Knowledge of Cyber threat capabilities and the technical capabilities used to defend networks and systems
Knowledge of network operating systems, SLAs, and service expertise
Ability to clearly and concisely document Cybersecurity incident details and escalate appropriately, as required
Ability to inform or brief senior officials, when appropriate
Knowledge of networking fundamentals
GCIA or GCIH Certification

Infrastructure Monitoring Analyst Resume Examples & Samples

Real-time monitoring of critical business operations and performance indicators through various IT control tools
Provide 1st and 2nd level technical support following documented procedures for OS platforms i.e. Linux, Windows, IBMi
Remediate resource contention on servers i.e. memory, cpu, disk
VSphere system administration tasks that include, but not limited to migrating guest OS operating systems, virtual data center resource rebalancing, etc
Ensure scheduled jobs are performed and assist in job manipulation upon request
Analyze and diagnose operational failures communicating closely with Service Desk and Incident Management until resolution
Monitors and performs all backup and restore activities, restarting backup jobs, and assist with media exchange management
Monitors Datacenter environmental systems to maintain the health of the facilities and equipment held within, and escalate per established process
Managing the access of all datacenters and hosted facilities for partners and third-party vendors, while adhering to security policies
Communicates performance trends and areas of concern to management and help implement corrective actions plans as needed
Fulfill service offerings requests sent to the team via self-service portal, email, or phone
Assist on various projects and tasks as assigned by management team
Racking and stacking of physical devices in the Data Center
3+ years of relevant experience 3+
Familiarity with console management, incident management, and job scheduler software applications
Ability to apply quality customer service for both internal and external team members by phone, email, or in person
Familiar with Information Technology Security practices
Familiar with VMware
Cross platform knowledge (Windows, UNIX/Linux, IBM System i) required
Consummate team player
Customer service experience as it relates to a support environment or operations command center
Flexible working hours to cover all times for support if needed in a 24x7x365 environment
VERY HIGH sense of urgency
Excellent verbal and written communication and comprehension skills
Ability to lift 50lbs

Siem Monitoring Analyst Resume Examples & Samples

Process and Procedure adherence
Hands-On experience on SIEM tools
General network knowledge, TCP/IP Troubleshooting
Ability to trace down an endpoint on the network, based on ticket information
Familiarity with system log information and what it means
Understanding of common network services (web, mail, DNS, authentication)
Knowledge of host based firewalls, Anti-Malware, HIDS
General Desktop OS and Server OS knowledge
TCP/IP, Internet Routing, UNIX / LINUX & Windows NT
Security Essentials – SEC401 (GSEC certification) or equivalent

Monitoring Analyst Resume Examples & Samples

Troubleshoot and solve problems of the Splunk infrastructure configuration and any performance issues, produce documentation to aid the support of the Splunk environment
Installation, management and support of Splunk 6.2.2 in a multi-site clustering environment
Review design and code to verify that they adhere to Technology Services operational principles, review unit test plans and results
Resolve technical problems of varying degree of complexity. perform root cause analysis and fix issues appropriately, be responsible for large/small components taking it from application design through coding and testing phases
Analyze various quality dimensions including performance, reliability and resilience, and design and implement improvements to meet them
Demonstrable knowledge of implementing and supporting Splunk as a shared service
Practical experience in monitoring and tuning a Splunk environment to provide a high availability service
Must have designed Splunk/Introscope Platform-related projects - experience of model-driven approach is desirable
Splunk/Introscope implementation experience on large, enterprise-level developments

Transaction Monitoring Analyst Resume Examples & Samples

1 to 3 years in compliance related matters; direct work experience in AML risk analysis or equivalent with related experience in other areas of banking and preferably in the financial services industry
Other direct AML experience, including law enforcement experience in investigating financial crimes
AML analytical skills
Knowledge of BSA/AML/KYC & SAR filing requirements
Correspondent banking knowledge desirable
College degree preferred or equivalent work experience
CAMS certification is desirable

Transaction Monitoring Analyst Resume Examples & Samples

Knowledge and experience working on various transaction monitoring systems (TMS) is key
Knowledge of Prime TMS is a plus and knowledge on completing Enhanced Due Diligence reviews is beneficial
Previous Alert Clearing experience required.Search Jobs US

Corporate Market Risk Middle Office VaR Monitoring Analyst Resume Examples & Samples

Review business unit, legal entity, regional and corporate VAR, Stress P/L exposure for reasonableness as defined by MRM; analyse drivers (e.g. market data, risk exposure, hierarchy changes etc.) and verify inputs
Monitor, investigate and resolve unvalued positions, unmapped portfolios and reconciliations with respect to VaR, Stress, Single Name, PCM and Country Risk positions
Research and resolve Line of Business Finance, MRM and Audit inquiries with respect to VAR, Market Data
Ability to understand business processes and their risk implications, analyse complex situations, reach appropriate conclusions, and make value-added and practical recommendations
Excellent verbal and written communication skills, with the ability to create and present training materials. Excellent interpersonal skills; ability to develop effective credible relationships with the business and functional partners
Strong proficiency in Microsoft Excel is required,
VBA experience desirable
Knowledge of databases and statistical analysis packages useful
Proficient with using other Microsoft products including PowerPoint, Word, Outlook an advantage etc
University graduate

Enterprise Systems Monitoring Analyst Resume Examples & Samples

Monitor day to day operation of large scale computing infrastructure involving 300+ applications
Perform application deployments and upgrades to enhance application functionality or availability
Provide operational support capabilities for both internal and external customers
Follow policies and procedures for troubleshooting and or escalation of events
Daily interaction with executive leadership
Ancillary duties may include, (but not limited to); Password management, Incident and Change Management, Creation and/or support for new or existing custom monitors
Bachelors degree and 2 years experience. Four additional years of experience may be substituted for a degree
3 years of experience working in IT support role [Helpdesk, Tier 1]
Basic understanding of Windows and UNIX operating systems
Ability to identify and relay information and symptoms detected by monitoring tools
Ability to follow detailed instructions or procedures with minor supervision
Ability to communicate effectively in person, in writing, and over the telephone in English
Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years
Must have resided in the US for the last 5 years
Minimum Five years of progressively more difficult systems experience within IT
Familiarity working with BMC Software products, SolarWinds, AppDynamics and ServiceNow
Working knowledge of IT Service Desk model
Experience working in large-scale IT environment
Experience with open source monitoring tools
Experience with three-tier architecture
Local to the Eagan, MN area (this position does not provide relocation assistance)

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