Monitoring Manager Resume Samples

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D Lowe

Don

Lowe

79827 Dayana Trace

Detroit

+1 (555) 978 9416

79827 Dayana Trace

Detroit

Phone

p +1 (555) 978 9416

Experience Experience

Dallas, TX

Alarm Monitoring Manager

Dallas, TX

Streich, Lubowitz and Jacobs

Dallas, TX

Alarm Monitoring Manager

Providing a centralised location for management, co-ordination and knowledge base contact, in particular for severe and critical incidents
Coordinating the change management process for all work in the critical environment
Managing shift service levels, adherence to processes and work flow
Adhere to work, health and safety policies for both the company and the client
Providing progress reporting, logging of requests, ongoing follow up and close out
Developing and managing communications to key stakeholders throughout the incident life-cycle
Perform other tasks and duties of a similar nature and scope as assigned

Boston, MA

Business Monitoring Manager

Boston, MA

Hudson-Wilderman

Boston, MA

Business Monitoring Manager

Act as a thought leader to drive problem solving and identify business solutions
Coach and mentor business analysts and information analysts in developing, testing and producing operational reports supporting business partners
Lead quantitative analyses to set operational metric thresholds and detect emerging issues
Closely monitor and track control measures and emerging issues
Develop executive reporting, review reports and formulate recommendations
Positive motivating champion for business process changes
Build partnerships with key operational business contacts, Risk, Controls, Field Support, and other functional partners to identify key dependencies and deliver results

present

Houston, TX

Continuous Monitoring Manager

Houston, TX

Johnson-O'Conner

present

Houston, TX

Continuous Monitoring Manager

present

Working knowledge of Energy Management Systems (EMS) and/or Building Automation Systems (BAS) and Controls concepts
Working knowledge energy management concepts and strategies and the implementation these strategies in the marketplace
Working knowledge of process improvement techniques and application
Working knowledge of Facility Energy Management, HVAC and/or Lighting systems
Proactive, detail-attentive work style with sound business sense
Working directly with the solution delivery operations teams to ensure timely and accurate delivery of implemented Ecova solutions
Accurate and timely management of large amounts of information

Education Education

Bachelor’s Degree in Life Science

University of Virginia

Bachelor’s Degree in Life Science

Skills Skills

Develop good working relationship with other teams and contribute to a positive organizational culture
Plan and execute on activities to ensure maximum system availability and resiliency
Acquire and maintain a working knowledge of the organization’s goals, strategies and projects
Lead monitoring system design, build and deployment
Keep current with IT technology in general and monitoring technologies in particular. Review professional publications and participate in technology user groups
Perform activities related to recruiting team members. Provide training. Ensure the work environment is healthy. Assist team members in achieving personal professional growth
Maximize the team’s effectiveness through careful planning, building and delivery of world class monitoring solutions
Ensure team success by effectively communicating with team members on job expectations and by appraising job results. Provide coaching and counseling to team members
Make recommendations to management regarding technology direction and ways to improve effectiveness, streamline operations and provide better service
Ensure all software is properly licensed and supported

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Universal City Noise Monitoring Manager Resume Examples & Samples

Minimum of 3 years work experience
College degree (BA or BS)
Experience working with teams
Must be flexible to work a non-traditional work week and work hours. Evenings and weekends, including Friday and Saturday nights
Understanding of audio systems and ability to use sound meters is a plus, on-the-job training will be provided

Internal Controls Monitoring Manager Resume Examples & Samples

Acting as a Deputy for the Head of Detective Control Framework Stream
Taking the operational responsibility for all aspects of Change the Bank and Run the Bank aspects of Detective Control Framework: risk assessment, control activities, monitoring components, and control environment
Developing the Detective Control Framework according to directives from the OCE management
Identifying and implementing new solutions to evolve the Detective Control Framework

Portfolio Monitoring Manager Resume Examples & Samples

Deliver high level of service to the business partners
Manage associates’ performance. Foster a motivated team by coaching and training team members
Manage day to day operational matters and provide guidance to team members
Ensure operational controls and standards comply with procedures and policies
Lead and manage global, regional and local projects including system implementation. Ensure projects are delivered on time, according to agreed quality standards and accurate reporting of project progress are carried out
Identify and deliver operational efficiencies
Work closely with colleagues in EMEA and US to identify and deliver strategic and tactical initiatives
Ensure accuracy and timely reporting is met within deadline

Global Wealth Management Monitoring Manager Analyst Resume Examples & Samples

Research, plan and lead monitoring reviews, in accordance with the Firm’s Compliance procedures to provide an independent assessment of compliance with applicable rules and regulations
Prepare clear and organized monitoring work papers to document and support work performed and conclusions reached
Organize and prepare management information relating to monitoring reviews completed, issues identified, outstanding action plans and progress against plan
Work with line of business management to develop appropriate action plans to remediate issues identified
Work to enhance the visibility of the monitoring program and establish key business relationships. Interact with all levels of business management and staff. Meet regularly with key business stakeholders to remain informed of risks within the business and issues arising
Work with the Compliance Advisory teams/Subject Matter Experts to ensure up to date and comprehensive understanding of business areas. Use this knowledge to develop and execute the monitoring program
Coordinate with other team members globally to ensure a consistent approach where appropriate, and assist in various ad hoc projects as necessary
Establish a process of continuous development of both individuals and the test program
Analytical and good interpersonal skills required
Pro-active, motivated and enthusiastic
Able to work independently with good time management skills
Financial services experience, preferably in Audit or Monitoring/Testing related roles
Ability to work in a team environment and assist with reviews, projects and/or team initiatives
Strong organizational skills and willing to take ownership and responsibility of tasks
Ability to manage multiple projects simultaneously with minimal supervision
Understanding of risk and control frameworks
Good knowledge of the regulatory framework for global banking and securities institutions, with an overall understanding of regional regulations Fluent in English
Strong written and verbal communication skills, as well as influencing abilities; and
Knowledge of Microsoft Word, Excel and PowerPoint. Experience with Visio preferred, but not required

Business Monitoring Manager Resume Examples & Samples

Act as a thought leader to drive problem solving and identify business solutions
Coach and mentor business analysts and information analysts in developing, testing and producing operational reports supporting business partners
Lead quantitative analyses to set operational metric thresholds and detect emerging issues
Closely monitor and track control measures and emerging issues
Develop executive reporting, review reports and formulate recommendations
Positive motivating champion for business process changes
Build partnerships with key operational business contacts, Risk, Controls, Field Support, and other functional partners to identify key dependencies and deliver results
Implement, monitor and evaluate controls to ensure risks are mitigated
Evaluate reporting inventory to rationalize continued production and ensure reports are decommissioned that are not in use
Lead report specific project activities including prioritizing, scheduling, resources, planing, data and documentation, and resolving issues
Collaborate with management and staff in the development and implementation of all projects and/or initiatives related to operational goals and/or process improvement directives
Manage requirements with the support of subject matter experts, identify all impacted groups, and track key project deliverables
Escalate issues timely
Bachelor's degree or equivalent required with concentration in Finance, MIS, Risk Management, Computer Science, Mathematics, or Statistics preferred
Strong people management skills (coaching, mentoring, setting direction)
Comfort with SQL, MS Access, and/or Oracle environments
Highly organized and detail oriented with a structured/analytical approach to problem solving
Must be comfortable with ambiguity and change in a fast-paced environment
Strong skills to interact with business users including management and translate business requirements into technical solutions
Ability to prioritize and shift workloads to meet change in demand, requirements or business need

Commercial Credit Monitoring Manager Resume Examples & Samples

Manage a 32 member team responsible for end to end processing of Small Business-Practice Solutions line of credit renewals, annual exposure reviews, and credit management processes
Ensures timely receipt of required financial statements to facilitate prompt loan decisions and sound credit portfolio management
Partner with Client Managers, Approval Officers and Sales Support Associates to support Practice Solutions
Responsible for monitoring and maintaining service level agreements, adherence to policy and procedure standards, data accuracy of loan application process
Strong communication skills, management experience, advanced credit analysis and underwriting experience, including financial accounting theory, loan structuring and commercial lending
Management routines, oversight of Practice Solutions Credit Management & Administration Team Leaders and their associates
Identification and support of continuous process improvements
Strong management, leadership, organizational, and planning experience
Advanced credit analysis background is preferred, however candidates with a sound understanding of business purpose credit will be considered
This senior level management role reports directly to the Credit Management & Administration Executive
2+ years of people management experience
2+ years demonstrated operational workflow management experience-within operational business and capacity planning (Non Tech & Ops)
Experience meeting business needs by utilizing staff during peak seasons by properly managing annual workflow and pre-determined capacity plan
Thorough understanding of financial accounting and commercial lending principles
Thorough understanding of credit policies, guidelines, and applicable regulatory requirements
Ability to influence across the organization across Senior Executives and with key partners: Legal, Risk, and Compliance
Able to manage in a fast-paced, multi-priority environment
Develops relationships with key business partners by building personal credibility and solid trust
High level of computer proficiency (GUS, Interact, Excel, Word, GMS, AFS, OCE, etc.)
Strong Communication- written and oral
Proven ability to use sound judgment/logical reasoning skills to drive performance and achieve results through others
Highly motivated to succeed as part of a connected organization
Demonstrated success with leadership development of associates, peers and colleagues
Advanced credit analysis background
Commercial Credit knowledge
Experience managing an operational area within a business that focuses on monitoring regulatory and reporting requirements
Experience monitoring and maintaining service level agreements, adherence to policy and procedure standards, data accuracy of loan application process
Underwriting experience
BS/BA Degree in business administration, finance, accounting or economics

Clinical Monitoring Manager Resume Examples & Samples

Minimum of 5 years’ experience directly supporting clinical research or research experience in a medical/scientific area
MS or MBA with 3 years clinical research & regulatory experience
Minimum of 2 years’ experience providing work direction and leadership to people and teams with a combination of employee development (e.g. coaching, mentoring), talent acquisition, performance management, conflict resolution and/or providing work direction to team and monitoring experience
Bachelor's degree in life science, scientific/healthcare or related field
National or international certification (SoCRA, ACRP, etc.)
Capable of clearly and effectively communicating verbally and in writing
Experience working in a team/matrix environment requiring strong working relationships
Ability to handle and prioritize multiple therapeutic areas and projects simultaneously
Competencies and essential skills in the following: cross functional relationships, decision making, execution/results/process improvement, customer satisfaction
Demonstrated ability to maintain composure in difficult circumstances and to identify and adapt to shifting priorities and competing demands
Experience working independently in a regional area with remote or minimal supervision
Strong leadership and negotiation skills
Exceptional problem solving skills
Proficient in presentation preparation (PowerPoint)
Experience with word processing, spreadsheets, and databases applications (e.g., MS Word and Excel)
Work experience executing on high-level objectives and providing input in to the strategic direction to achieve objectives through motivating and holding individuals accountable to deliverables
Experience in resource management, budget development and expense management
Strong background in global standards governing human research
Business knowledge or experience with the medical / healthcare industry
Class III medical device and/or phase II, III and IV pharmaceutical experience
Experience to demonstrate understanding of technical, scientific and medical information
Experience with Regulatory and Quality Assurance audits
Regulations/standards training (FDA, ISO, GCP and other country specific training, such as for Canada, Asia, Latin American, etc. as applicable)
Scientific/clinical knowledge needed to oversee the progress of monitoring (e.g. general therapeutic education, training or experience)
Experience leading projects or project teams
Work experience reflecting effective people management skills including but not limited to professional development and conflict resolution

Threat Monitoring Manager Resume Examples & Samples

Manage and direct the SOC organization to ensure the workgroup operates in a consistent and cost effective manner, continually monitoring them for process improvement opportunities
Manage the relationship with managed security service providers, holding vendors accountable to service agreements and ensuring the needs of the services are being met
Resource management of both human resources and SOC tool resources
5+ years of people management & general management procedures
5 - 7+ years of experience in security operations management
2+ years experience working with managed services providers
Experience with procurement and outsourcing (including offshore) agreements
Ability to manage virtual teams
Knowledge of fundamental security principles and common host and/or network based controls
Demonstrated ability to use problem solving techniques such as root cause analysis to solve problems
Knowledge of cyber defense techniques against advanced attackers
Knowledge of data analytics and system automation/integration
Ability to communicate security principles and techniques at an executive level
Strong high level management background, including multi-site management experience
Experience managing large cross-functional teams
Strong leadership experience

Central Monitoring Manager Resume Examples & Samples

8-10 years of clinical research experience required with solid knowledge of global drug development process
2-3 years of people management experience required, this may include people management in a matrix environment
Excellent understanding of clinical trial methodology, GCP and medical terminology
Advanced planning and tracking skills with attention to detail. Well-organized, excellent time management with respect to priorities and self-management
Strong management, interpersonal, communication, and problem solving skills
Medical / Scientific knowledge of the assigned therapy area and associated trial designs
Ability to mentor, coach associates, and to coordinate interactions with internal and external partners
People management skills with demonstrated positive leadership, innovative, and collaborative behaviors

Controls & Monitoring Manager Resume Examples & Samples

To design, put in place and coordinate a Central Compliance Monitoring Control Plan. This covers all of the Central Compliance teams; Functions, Policies & Procedures, Registrations and Regulatory Management
Work with the Functions Compliance team to design the Functions Compliance Control Plan, ensure all controls are fully documented with detailed procedures that are up to date and periodic monitoring takes place
Keep the Central Compliance Control Plan updated, check that the controls are being performed and records are kept in the correct places
To assist the wider Transversal team with the Controls Framework and act as a central point of coordination and the production of periodic management information (“MI”)
Periodically conduct a holistic review of the controls within the Transversal teams to check validity and whether there need to be changes and improvements
Execute the performance of the Compliance periodic monitoring controls whether by performing the said controls or by coordinating their performance by the Central Team, including the production of periodic management information (“MI”)
Agree with Compliance stakeholders the format and production of periodic MI, based on a risk-focused approach, combining output from periodic monitoring controls and advisory inputs
Implement processes for identifying any Inspection Generale, Internal or External Audit, Skilled Persons or other recommendations for Central Compliance, coordinating the agreement of same within Central Compliance, chasing/tracking them through to completion and reporting on progress in MI
Contribute to the compilation and communication of the periodic Compliance Risk Assessment/CoRIX of the Central Compliance activities
Consider the adequacy of the monitoring and controls framework, including first line controls, in the light of instruction and guidance from regulators, markets standards boards and internal initiatives such Group Compliance transversal topics (e.g. Market integrity, protection of client interest)
Provide control oversight over key department processes including the UK CIB Decision process and the UK CIB Complaints process
Provide support and coordination for the UK CIB Staff Breaches process to assist the Head of Central Compliance and the Compliance COO
Assist with Central Compliance responsibilities of reporting, training, registrations and ad hoc projects as needed
Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to
The London Compliance manual and Compliance policies and procedures as issued from time to time
Financial Crime Prevention requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer
Practical experience in risk based analysis and testing or an audit background
CISI Compliance Diploma/ good regulatory knowledge of FCA sourcebooks and EU Framework
Gravitas and professional maturity
Flexibility to operate in a changing context
First class report writing and systems skills
Ability to adapt and find resolution quickly
French language skills are advantageous

Call Monitoring Manager Resume Examples & Samples

Oversee hiring, training and coaching for COM team. Directly develop and train COM Supervisors to reflect the Wyndham culture of service, leading them on development of the staff. Create capacity plan for associates ensuring monthly commitments are delivered. Ensure staff is skilled and trained on queue they are monitoring
Create actionable tools and processes that narrow COM behavior gaps in associates and supervisors. (At Home and In Center)
Work with Operations Leadership to create engagement programs for At Home Associates, leveraging technology solutions. Communicate COM and other Contact Center accountabilities in a manner that generates excitement and participation from Associates and Operations Leaders
Calibrates with Operations Leaders on COM behaviors and scoring. Identify gaps in calibration and/or scoring and create solution around program changes or enhanced communication to clarify standards
Create tools to develop/support Supervisors leading remote teams
Oversee resolution of client issues to ensure satisfaction
Maintain awareness and ensure implementation of innovations, enhancements, and upgrades in technology to maximize productivity and efficiencies
High school or GED required; 4 year degree preferred, masters a plus
4 years management experience, preferably with a team of 10 employees or greater
2+ years of contact center industry experience and/or vacation planning experience is preferred
Trained in social media or other electronic communication platforms (Share-Point, WEB-EX, GOTOMeeting etc.)
Strong Analytical Skills sound judgment and critical thinking skills
Team and results oriented
Provide exceptional customer service to owners and coworkers as well as establish and maintain strong working relationship with team and appropriate internal contacts
Comfortable managing in an environment of ambiguity
Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and call center systems desired

Systems Monitoring Manager Resume Examples & Samples

Assists in system configuration management, vendor management, problem mitigation, change management, and critical situation management to mission-critical monitoring systems
Communicates with the appropriate support groups to ensure that a unified direction is in place and being followed
Determines appropriate systems for environment, based on organization's architectural needs
Investigates new developments and makes recommendations on additions or replacements
Keeps current on computer system monitoring technology and provides input on direction for enhancement of new system monitoring projects; and
Oversees multiple system projects, which include the implementation of computer monitoring systems, the creation of frameworks, and other development
Knowledge of/experience in monitoring systems and technologies
At least seven years of experience within a total information technology (IT) environment
At least two years of experience with management approaches, tools, and techniques for gaining the cooperation and support of others
At least three years of experience with utilizing, configuring, and installing software for connecting distributed software and services across heterogeneous platforms
System and technical integration
Product and vendor evaluation
IT standards, procedures, policy
IT environment

RAN Performance Monitoring Manager Resume Examples & Samples

Leads, directs, evaluates and develops professional staffs and teams to ensure the achievement of departmental goals
Provides mentorship and guidance to subordinate
Perform coordination with other department to improve radio network quality with target is to achieve of main KPI
Analyze and monitor RAN performance of Java and Bali network
Create alerting and tracking for worst performance cells for every technology in each area
Support the achievement of corporate strategic objective of network quality
Identify problems in the BSS/RAN network that have a major impact on the achievement of KPI and mainly to customer experience
Act as an early detection of RAN problem by monitoring the performance
Support to review the network performance in order to define the lack withtarget and defining the optimization activity

Application & Infrastructure Monitoring Manager Resume Examples & Samples

Leading service level, incident, configuration and problem management within the ICC
Analyzing service delivery and service support trends
Providing process and procedure recommendations to increase the overall efficiency of the team

Oversight & Monitoring Manager Resume Examples & Samples

Federal Rules and Regulations pertaining to the Federal-aid Highway Program in Arizona
Federal-aid highway program and project development process
State procurement laws, statutes, codes and practices
Consultant and Construction Contract administration and procurement procedures
Cost analysis principles, methods, techniques and procedures
Auditing/accounting principles and practices
Budgeting principles and fiscal management
Title VI/Affirmative Action/EEO Programs
Strategic planning methods
Computer applications/software utilization
Supervisory/personnel management practices
Negotiation and decision making skills
Research and analysis techniques – Statistical Sampling/Testing/Benchmarking
Communication skills – oral, written and listening
Problem solve by identifying and eliminating potential road blocks/seek creative solutions
Apply rules and regulations fairly/consistently
Diplomatically work with various personalities to achieve productive outcomes
Adapt to changing conditions to maximize time and productivity
Independent thinker
Interact with elected officials, state and federal agency staff, and other government leaders
Establish policies and enforce standards required by the Federal Highway Administration

AML Control Monitoring Manager Wholesale Banking Resume Examples & Samples

Update business line Risk and Control Assessments to ensure that the necessary AML controls are included and adequately documented
Assist with the determination of effective monitoring already in place for the controls identified (KRIs, formal testing, etc.), and if the level of monitoring is appropriate, or if gaps exist
Create test plans and/or other monitoring tools for controls that need to be monitored by the Quality Assurance team. Supervise the work of QA staff to ensure tests are performed on time and in accordance to departmental standards
Analyze the results of all monitoring with other members of the Wholesale Banking Risk Management team to evaluate control effectiveness, perform root causes analysis for exceptions found, and identify any control deficiencies that need to be logged as issues and remediated
Prepare periodic reports for Wholesale Banking management on results of control monitoring
Identify areas for process improvement and clearly communicate and assist in implementation as appropriate
The role requires frequent interactions with business line personnel, including senior leaders, the Second Line of Defense, other risk personnel, and Internal Audit
Bachelor's degree (or equivalent work experience) in Business Administration, Finance, Economics, Accounting or related field
Ten or more years of work experience with 3+ years of risk management, controls testing, compliance, or audit experience required. Prior Internal Audit experience is preferred
Thorough knowledge of, and experience with, federal and state AML regulations and requirements, including the Bank Secrecy Act, The USA PATRIOT Act, FFIEC BSA/AML Exam Manual guidelines, OFAC/Economic Sanctions and Suspicious Activity Reporting
Strong analytic, logical reasoning, and problem solving, risk vs. reward skills and thorough understanding of operational risk
Ability to manage multiple tasks and deadlines simultaneously
Certifications: CPA, CIA, CFE, CAMS or related certification
Experience with risk assessments, controls testing, root cause analysis, and process improvement
Demonstrated ability to design, implement and manage control monitoring/testing programs
Understanding of key controls and how they impact the business from an operational, accounting and/or systems perspective
Demonstrated ability to credibly challenge and appropriately exercise authority in a collaborative environment
Strong interpersonal skills including strong oral and written communication skills
Knowledge of Wholesale Banking’s products, operations, and procedures

Continuous Monitoring Manager Resume Examples & Samples

Primary contact for assigned Continuous Monitoring accounts
Creation of energy strategies for commercial clients as related to the continuous monitoring offering
Implementation of selected energy services/solutions within the customers operation and Continuous Monitoring solution lines (On-boarding)
Working directly with the solution delivery operations teams to ensure timely and accurate delivery of implemented Ecova solutions
Analyze energy spend / consumption patterns to identify general year over year trends
Timely communication of the status and performance of implemented solutions
Responsible for overall customer satisfaction and will lead efforts for their improvement
Provide support to Sales Team for Facility Optimization service opportunities as required
Provide support to Client Services for Business Reviews and/or Value Summary as required
Organize, facilitate, and lead internal and customer-facing meetings where required
Bachelor or advanced degree in Engineering, Sciences, Business Administration, or Project Management preferred
Equivalent combination of required education and professional experience (salary commensurate with experience)
Certified Energy Manager or similar is preferred
3 -5 years experience in similar professional role
1-3 years working with the 7-Eleven Client, ALC technology
Strong customer focus and ability to develop working relationships
Data Analysis, Creative Problem Solver and Decision Making skills
Working knowledge of Facility Energy Management, HVAC and/or Lighting systems
Working knowledge of Energy Management Systems (EMS) and/or Building Automation Systems (BAS) and Controls concepts
Working knowledge energy management concepts and strategies and the implementation these strategies in the marketplace
Demonstrated success in coordinating the efforts of internal or external teams in the delivery of services/solutions
Demonstrated knowledge of project management principals
Basic understanding of data management and analysis in decision making
Working knowledge of process improvement techniques and application
Experience with the remote monitoring of EMS Systems and/or selection, design and implementation phases of Energy Management Systems is a plus
Exceptionally organized and able to prioritize tasks
Accurate and timely management of large amounts of information
Proactive planning and management of deliverables
Proactive, detail-attentive work style with sound business sense
Analytical thinking and common sense
Personal drive and commitment to achieve desired outcomes and meet deliverables
Ability to effectively communicate (both verbally and in writing) and collaborate with a diverse range of people and job functions internally (colleagues) and externally (clients, vendors, and subcontractors)
Interest and experience in using technology to improve work efficiency

Senior Cyber Threat Monitoring Manager Resume Examples & Samples

Responsible for leading the tactical and strategic components of the Threat Monitoring function within the TMC to include people, process, and technology
Perform malware analysis and identification of Indicators of Compromise (IOCs) to evaluate incident scope and associated impact of a potential security incident, allowing for a more holistic, contextual view
Execute analysis of email based threats to include understanding of email communications, platforms, headers, transactions, and identification of malicious tactics, techniques, and procedures
Drive and enhances workflow and processes driving Threat Monitoring and escalation and/or handoffs
Provide threat monitoring analysis expertise during escalated priority incidents
Serve as the Expert/SME in the usage of Network analysis tools and capabilities to support Cyber Incident Response activities
Provide leadership and guidance to enhance and advance the defensive capabilities of the Threat Management Center (TMC) and its subsequent ability to defend the Verizon Enterprise
Ensure tactical mitigations are processed in a timely manner
Review technical articles for knowledge sharing
Drive the technical oversight and guidance required to support junior and mid-career team during analysis efforts
Provides Training and Mentoring of all TM team members

Clinical Research Monitoring Manager Resume Examples & Samples

Directs and manages daily administrative and operational activities related to the monitoring and auditing of clinical research studies
Ensures monitoring activities are performed in accordance with the Institutional Data and Safety Monitoring Plan
Develops Standard Operating Procedures (SOPs), materials, and tools which may include monitoring documents, study management/data collection instruments, and educational materials
Conducts monitoring/auditing visits as needed
Guides the development of project and departmental procedures
Actively participates in monitoring wrap-up meetings
Develops, reviews, edits, and revises tools used by the monitoring group
Provides ongoing guidance and assistance to study teams
Manages Clinical Research Resources Website (CRRW) SharePoint site
Produces special and recurring reports used by CRS management
Recruits and hires, trains, and supervises internal staff and contract clinical research monitors in consultation with the Quality and Compliance Manager
5+ years working in a clinical research setting, preferably as a clinical research monitor
Assessing risk in the conduct of clinical research
Interpreting federal regulations and guidelines
Developing corrective and preventive action (CAPA) plans
Thorough understanding and development of SOPs
Master’s degree healthcare related field preferred
ACRP or SOCRA certification required
Knowledge of clinical research regulations, guidelines, and compliance including IRB, federal or industry sponsor processes & requirements required
Familiarity with process improvement principles
Proficiency in Word, SharePoint, Excel, Acrobat

Enteprise Monitoring Manager Resume Examples & Samples

Manage daily support for ALL monitoring related requests/incident for GCC
Manage daily support for any monitoring related queries
Manage Incident & request ticket handling as well as follow-ups on all monitoring aspects
Queue coordinator whenever required for the AIGGS-Enterprise Management queue
Manage change implementations whenever required
Handle AVP/IVP on all monitoring infrastructure based on quarterly patches as well ad-hoc
Manage ad-hoc monitoring request that comes as high priority
Enforce adherence to on-call support based on rotating schedule over the week/weekend
Conduct meetings/discussion concerning monitoring services/support that’s provided
Suggest & implement improvement plans for the team and support mechanism
Drive documentation of SOPs, training materials, guidelines, etc to GCC as well as for other teams as required
Work with various tower leads/team to educate and enforce monitoring policies & procedures in place
Provide training / guidance to peers within/outside of the team
Validate that enterprise standards are maintained as part of continuous improvement
Ensure overall successful operations of the KL EM team

Clinical Monitoring Manager Resume Examples & Samples

Manage all aspects of clinical study monitoring that originate out of Lutonix, including allocation of resources, training, assessment of new and/or potential monitors, resolution of monitoring issues, etc
Review monitoring reports written by Lutonix monitors and other applicable vendor monitors to ensure consistency and compliance
Oversee site visit findings, identify trends, and escalate issues as needed to appropriate project team members to resolve problems in a timely manner
Perform and maintain proficiency in all core monitoring responsibilities (study start-up, interim, and close out)
Travel to investigative sites to assess Lutonix monitors and other applicable vendor monitors performing site initiation, interim and closeout visits
Ensure a working knowledge of regulations, guidelines, policies, and practices for conducting (global/ international) clinical studies
Provide direct management to Lutonix monitors and other applicable vendor monitors which will include: mentorship for employee development, overseeing employee training, performing employee evaluations, review and approve expense reports, purchase orders, vacation, and education opportunities
In collaboration with the Lutonix Clinical Management assist in the onboarding and training of monitors
In collaboration with the Lutonix Clinical Management assist in budget review / creation, resource allocation, and development of project timelines
National or international certification (SoCRA, ACRP, etc.) is preferred
Ability to handle and prioritize projects simultaneously
Experience with Regulatory and Quality Assurance audits is preferred
Excellent communication skills (oral and written)
Strong computer skills; proficiency with MS Windows based applications
Travel of up to 60% required
BA/BS (MA/MS preferred) in health science field or equivalent combination of training and experience
7+ years of experience directly supporting clinical research or research experience in Clinical Research Industry
5+ years of experience providing work direction and leadership to people and teams which includes employee development (i.e. mentoring and training), performance management, conflict resolution and /or monitoring experience
2+ years experience with peripheral vascular devices is preferred

Operational Risk Monitoring Manager Resume Examples & Samples

Previous supervisory experience and the ability to motivate and coach resources as well as the ability to negotiate effectively along with interacting and conveying ideas effectively to Senior Management, regulators, vendors and internal customers is required
Strong analytical and problem solving skills (Identifies and resolves problems in a timely manner, and develops alternative solutions.)
Excellent oral and written communications skills in both English and Spanish (Must be completely bilingual)
Excellent knowledge of Word Processing, Presentations, Spreadsheets, Internet, Internal Business software and other related software
Thorough understanding of technology and its integration with the financial institution operating environment
Experience and knowledge of the following areas: Information Security, Vendor Management, Business Continuity, Fraud Prevention, Operational Risk, Risk Management
Ability to process computer data and format and generate reports
Ability to learn and support new systems and applications
Ability to use mathematical and statistical knowledge to support of Operational Risk Management

Collateral Portfolio Monitoring Manager Resume Examples & Samples

Must possess at least 2-3 years of experience in loan operations or related lending experience
Must possess at least 1-3 years of management/leadership experience
Graduate degree preferred
Knowledge of commercial loan processing/servicing systems preferred
Experience with internal controls or risk management preferred
Must possess strong working knowledge of Microsoft Office Suite
Must possess demonstrated organizational skills and a strong attention to detail

IT Systems Monitoring Manager Resume Examples & Samples

Lead monitoring system design, build and deployment
Design, build and maintain system integrations as needed to provide a comprehensive, efficient and supportable monitoring environment
Analyze and design monitoring requirements of new IT solutions and applications
Ensure team success by effectively communicating with team members on job expectations and by appraising job results. Provide coaching and counseling to team members
Perform activities related to recruiting team members. Provide training. Ensure the work environment is healthy. Assist team members in achieving personal professional growth
Maximize the team’s effectiveness through careful planning, building and delivery of world class monitoring solutions
Keep current with IT technology in general and monitoring technologies in particular. Review professional publications and participate in technology user groups
Acquire and maintain a working knowledge of the organization’s goals, strategies and projects
Develop good working relationship with other teams and contribute to a positive organizational culture
Ensure monitoring systems meet organizational security and risk mitigation requirements
Plan and execute on activities to ensure maximum system availability and resiliency
Make recommendations to management regarding technology direction and ways to improve effectiveness, streamline operations and provide better service
Ensure all software is properly licensed and supported
Direct team members to follow organization standards, policies and procedures
Schedule team tasks, monitor progress, adjust assignments as needed. Ensure timely completion of tasks and projects
Oversee daily care and feeding of monitoring systems to ensure accuracy and completeness
Undergraduate degree in Information Systems or other technology related discipline - equivalent work experience acceptable
8+ years of experience in a Monitoring Administration and Management role, demonstrated career growth and increase in responsibilities
Demonstrated ability to learn and apply new technologies and implement advanced solutions at a rapid pace
Ability to lead, triage and troubleshoot in a complex vendor infrastructure stack
Analyzing Information - Ability to break down requests into required tasks and deliverables
Strong attention to detail with the ability to troubleshoot issues and provide timely resolution
Demonstrates constant consideration of risks and impacts especially with regards to changes such as security patching (i.e., change management)
Experience working with teams in different time zones, both onshore and offshore, and mentoring/training team members to enhance processes and procedures
Experience with enterprise procedures for security patches, functional patches and version upgrades
Expert in common Windows scripting languages and methodologies, such as batch, VBScript or PowerShell. Technical Understanding - Excellent working knowledge of IT concepts and technologies, including Python, Java, Linux, Windows, networking, and DBMS
Working knowledge of the VMware architecture, including ESX hypervisors, vCenter, SRM, VDI, vRealize Operations and Automation, PowerCLI, VMware API's, including the VMware Infrastructure SDK and vSphere Management SDK
Preferred experience with Microsoft SCOM and vRealize. Specific Technologies - VMWare vRealize Operations Manager (vROps), Microsoft System Center Operations Manager (SCOM), Python, PERL, JSON, SQL, Solarwinds, Powershell, Shell Scripting, Open Source technologies
Demonstrated ability in using automation to control environments, e.g., PowerShell DSC, Chef, Puppet
Demonstrated experience supporting single or multi-cloud environments, including the design, migration, and/or support of pure and hybrid infrastructures
Preferred experience with AWS, Azure, or Google
Broad experience across other infrastructure areas, such as networking (LAN / WAN / TCP/IP), storage (Fabric, Block, NAS, Object), database (SQL)
Technical Understanding - Excellent working knowledge of IT concepts and technologies, including Python, Java, Linux, Windows, storage, networking, and DBMS
Problem Solving - Timely and effective identification of key factors and actions
Programming - Ability to design, code and test programs
#DICE

IT Mgr-enterprise Monitoring Manager Resume Examples & Samples

Analyze, and establishing a continuous Monitoring strategy and roadmap across the enterprise
Manage horizontal and vertical communication across the enterprise with a diverse group of stake holders to create an environment of continuous monitoring
Manage daily operation of the monitoring systems to ensure stability, reliability and availability of applications and services for the business
Monitor production systems to optimize and protect computer systems, networks and defined processes
Lead team to identify and define system monitoring requirements as necessary. Ensures the Enterprise receives prompt notification and escalation of technical issues when pre-established metrics are exceeded
Conduct research on and lead implementation of new monitoring technologies
Oversee event correlation and trend analysis with an eye toward proactive remediation
Develop technical solutions and new performance monitoring tools to help mitigate performance issues and automates repeatable tasks
Manage and maintain documented standards and operating procedures and protocols
Manage the performance review process and sets goals for direct reports
Select, develop, and evaluate staff to ensure the efficient operation of the department
Demonstrate Company’s Core Competencies and values held within
Minimum Bachelor’s Degree, in Computer Science preferred, or HS Diploma and 4 years related work experience
Minimum of 10 years’ experience working in an IT environment supporting enterprise level systems highly desired
Required licensures, professional certifications, and/or Board certifications as applicable
Exceptional organizational skills and the Ability to manage and lead complex projects from start to finish with documented positive results
Experience maintaining and leveraging historical metrics to demonstrate successful outcomes
High level of expertise required with the application performance tools such as AppDymanics, Dynatrace, New Relic , and/or HP BSM
Experience working with Extrahop monitoring tool is preferred
Experience working with HP OMI, HP SiteScope, and HP Network Node Manager is preferred
Monitoring integration experience with ServiceNow is preferred
Knowledge and understanding of networking concepts including TCP/IP, WAN, and LAN
Knowledge and understanding of Web Services, IIS, and Apache
Experience monitoring an EDI infrastructure preferred
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

Alarm Monitoring Manager Resume Examples & Samples

Managing shift attendance ensuring the GAM is manned for the rostered shift at all times
Coaching team on alarm monitoring, response and escalation
Managing shift service levels, adherence to processes and work flow
Management of multiple projects as required
Ensuring reporting and logs are kept up to date and issued within agreed service levels
Remotely accessing critical devices across the globe and monitoring for alarms
Determining the severity of alarms and alerts from critical devices and take appropriate action including; escalation and managing first responders for on-site intervention
Ascertaining the possible causes of alarms and alerts from critical devices, identifying trends and analysing alarm trend patterns
Developing and managing communications to key stakeholders throughout the incident life-cycle
Working with teams such as Technology and Incident Response when a problem is severe enough to require shutdown of equipment
Providing a centralised location for management, co-ordination and knowledge base contact, in particular for severe and critical incidents
Coordinating the change management process for all work in the critical environment
Providing progress reporting, logging of requests, ongoing follow up and close out
Maintaining database of critical environments; including floor plan information, device documentation
Updating technical documentation for all critical system equipment
Regularly maintaining the global vendor data base, escalation and callout lists
Compiling and distributing monthly reports including carbon emission data entry and reporting using Carbon View
Liaising with global facilities, engineering, security and project teams, global vendors and suppliers
Adhere to work, health and safety policies for both the company and the client
Following procedures accordingly as it relates to best practices, directives, and standard operating procedures
Perform other tasks and duties of a similar nature and scope as assigned
Demonstrated experience in team supervision
Prior experience working in an alarm, security, safety, or emergency operations centre desirable
Demonstrated knowledge with Microsoft office applications and office management technology including mobile devices, PDA's, outlook and internet applications
Ability to meet and maintain any applicable licensing or certification requirements
Analytical and critical thinking skills
Ability to prioritize workload based on urgency and understand escalation protocols
High level of competency with advanced computer systems (e.g. hardware, software and networks)
Ability to communicate effectively with people at all levels and functions within the organization
High level of integrity and professionalism

Enterprise Risk Monitoring Manager Resume Examples & Samples

Establish, implement and administer monitoring program, standards, procedures and tools for Enterprise Risk group
Develop, coordinate and execute enterprise risk monitoring plan consisting of scheduled and ad hoc reviews informed by inputs including, but not limited to risk assessments, bank-wide issue management, regulatory change management, complaint handling, industry trends and publications, first line risk management activity, etc
Identify red flags or issues through ongoing, repeatable, transaction level testing, as well as, data analytics and metrics reporting
Perform centralized issues tracking for trending, reporting and escalation as appropriate
Oversee regulatory complaint management system and administer standards and execution of complaint intake, research, response, trending and management reporting
Assist management in developing appropriate control processes to address gaps or weaknesses identified through monitoring and validate effectiveness of new control processes
Prepare comprehensive presentations to management and Board of monitoring results and enterprise issue management to communicate trends and patterns occurring over time and within or across business lines
Supervise a team of associates responsible for cross-functional risk monitoring initiatives that impact multiple risk disciplines and/or business units, and responsible for monitoring process, program, or product, utilizing established standards, methodology and tools
Supervise a team of associates responsible for key control testing and facilitate remediation efforts for assigned business units and/or associated third parties
Actively participate in regulatory examinations as representative of Bank
Actively participate as member of the Bank’s Risk Committee
Bachelor's Degree in Business, Finance, Economics, Accounting, or other applicable discipline
FCM, CIA, CPA, CRCM or MBA certification preferred
5-8 years of banking, risk management, compliance, finance, or IT/Ops audit experience
5-8 years of experience managing teams
Experience in managing a team focused on financial, operational, or compliance risk management activities
Demonstrate ability to oversee multiple work efforts/people, which may involve directing a multitude of business units/key stakeholders
Possess strong oral and written communication skills. Ability to present complex information to a variety of different audiences
Knowledge of financial and operational risk management concepts, best practices, and regulatory guidance
Advanced skills in Excel, Microsoft PowerPoint, ACL, or Cognos reporting. Knowledge of GRC systems helpful
Proven ability to problem-solve complex issues and make decisions with limited supervision