Manager, Change Management Job Description
Manager, Change Management Duties & Responsibilities
To write an effective manager, change management job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, change management job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, Change Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Change Management
List any licenses or certifications required by the position: PMP, ITIL, II, IAM, IAPP, PROSCI, SAFE, CSM, ADKA, V3
Education for Manager, Change Management
Typically a job would require a certain level of education.
Employers hiring for the manager, change management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Business/Administration, Management, Education, Communications, Psychology, MBA, Communication, Human Resources, Project Management
Skills for Manager, Change Management
Desired skills for manager, change management include:
Desired experience for manager, change management includes:
Manager, Change Management Examples
Manager, Change Management Job Description
- Previously created Change and Release Management processes
- Working knowledge of Incident/Problem/Change Management framework
- Of expected project benefits
- Collaborate within GRM and cross-functional/business partners in defining change and capabilities needed to meet future state, regulatory compliance while optimizing RWA and Leverage Ratio capabilities
- Ensure programs are aligned to the overall WB Finance strategy, values, key results and core competencies
- Work with project and product teams for strategic programs / initiatives, to integrate the change management tools to develop processes that track progress, identify and address change issues and provide updates to senior leadership regarding overall project plans
- Partner with change initiators (product and project teams) to understand critical business requirements and change impact
- Partner with Communications and Training organizations to ensure alignment on change impact, messaging, audience, timing and approach based on the change management strategic objectives
- Apply best practices to build Change Practitioner competencies and ensure appropriate integration and deployment of key change management strategies aligned to the enterprise change management framework, strategy, methodology and overarching plan
- Collaborate with HR, Training and other appropriate organizations to provide coaching, training, and / or leadership development (as required) for all levels of the organization on behavioral skills necessary to lead and manage change effectively
- Bachelor’s degree in Business, Computer Science, Information Technology or related field
- At least 3 years of experience working in a PMO
- Must have created and rolled out at least 2 successful company-wide transformative processes
- Prior experience in interacting (presenting, facilitating decision-making) with VP and C-Level managers
- Ability to take ownership and display a get-it-done mindset
- The ability to understand the technical changes and translate this understanding to an overall analysis of the people/workforce impacts
Manager, Change Management Job Description
- Leads cross-functional teams to develop mitigation strategies and execute the resolution plans for multiple DMSMS projects
- Develops and manages multiple implementation plans for incorporating DMSMS solutions
- Maintains project schedules and milestones from initiation to delivery to meet delivery goals
- Creates progress reports and risk analysis documentation
- Coordinates contract risks and impacts to affected Program Managers
- Prepares and reviews CDRLs to ensure the accuracy and timely submittal of deliverables in accordance with contractual requirements
- Identifies and assesses project issues and develops recommendations for solutions to meet productivity, quality and customer satisfaction goals and objectives
- Manage the Instructional Design and Content Development of all End User Training Materials and User Support materials
- Manage and align all Role-Mapping and Learning Tracks to support the consumption of End-User Training
- Manage the tool usage and deployment of all Training Accelerators such as WalkMe and Micro Videos
- Support project manager in project planning, scoping, communication and reporting
- Develop structured and well-defined project deliverables including requirement specification, gap analysis, design document, test package, change management plan, and deployment process
- Facilitate workshops and end-user trainings
- Identify, communicate and resolve project issues and risks
- Establish and maintain effective working relationships with stakeholders and other functional areas
- 8+ years of hands-on project experience as business analyst or project manager within the funds business
Manager, Change Management Job Description
- Develop proactive, comprehensive change management plans to include senior leadership alignment, key stakeholder and impact analysis, resistance identification and resolution, communications, and success metrics
- Measure success of change interventions and drive action to sustain change by analyzing and interpreting employee data and feedback
- Be a part of a dynamic team of analysts responsible for administering and managing the change management process and procedures for the bank
- Create specific change management plans with respect to training and orientation of employees
- Develops, mentors, and coaches change management consultant team members
- Plan, manage, create and execute all Training Communications for external audience and internal audience groups via media agreed upon via the Communications Strategy
- Create/execute/maintain detailed work plan (MS project), create all deliverables and work closely with support teams (Communications, Change Management, Instructors / Super Users) across client landscape
- Manage the tool usage and deployment of all Training Accelerators such as, but not limited to uPerform, UPK, Epilogue
- Manage all Training Logistics and Invitations
- Manage all Training Resourcing and Budgeting
- Excellent change management, process-reengineering and problem solving skills
- Previous experience in working with virtual / offshore project teams
- Excellent command of written and verbal English and Chinese
- Excellent consulting skills, including the ability to establish trust and rapport with key stakeholders, identify underlying needs, and develop sustainable solutions
- Experience in the management of large and small scale organizational readiness initiatives
- Working knowledge of organization development and large-scale change management methodologies, principles and practices
Manager, Change Management Job Description
- Training Technical Landscape
- Learning Management Systems integration
- Training Logistics
- Training Surveys
- Status Reports, Budget, and Resourcing
- No HCM or Organization Design required
- Manages project budget and reporting
- Working closely with sponsors and Systems counterparts to define the project scope, developing the project plan, and managing the project budget
- Execution of project tasks, mitigation of project risks, resolution of issues and management of resources to successfully meet project goals and deliverables
- Leading a team of Subject Matter Experts, Analysts and other participants to ensure successful project execution in accordance with best practices and standards
- Familiarity with Change Management methodology, approaches and tools
- Change management skills, including experience with cultural changes requiring new behaviors, identifying the implications to users of new changes and designing the methods and processes that assist individuals in adjusting constructively to these changes as they occur
- Understanding of BMO’s lines of business
- Able to proactively build a strong network and relationships at executive levels
- Able to manage change and cope with complex and ambiguous situations At our company, we have been helping our customers and communities for over 195 years
- Experience with CA Service Desk or other change management tools
Manager, Change Management Job Description
- Consult and coach project teams and coordinate efforts
- Apply behavioural tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change
- Define and analyze the organizational change impacts for internal stakeholders affected by a project
- Assess the impact of introducing new policies, system functionality, products, procedures and network changes to current business processes
- Develop a versatile and comprehensive project change management strategy to meet the project's business objectives
- Recommend approaches to align key organizational stakeholders to the change
- Provide oversight and guidance to team members in the development of change strategies
- Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences
- Develop an integrated implementation plan that includes a focus on the behavior aspects of change
- Identify potential resistance areas of the affected audiences, and create mitigation plans and activities to reduce project risks
- At least 7 years of experience delivering change management solutions within large organizations
- At least 1 year of experience as an Instructional Designer
- Must have a complete understanding of obsolescence, configuration and supply chain management concepts and principles, and related governmental rules and regulations
- Expertise and application of program and engineering management principles, concepts, and practices, skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones
- Ability to support fast paced and highly technical programs and personnel in a dynamic environment
- Strong analytical, verbal and written communication skills to accurately document, report, and present findings to a variety of audiences including senior management and senior external parties