Change Management Job Description
Change Management Duties & Responsibilities
To write an effective change management job description, begin by listing detailed duties, responsibilities and expectations. We have included change management job description templates that you can modify and use.
Sample responsibilities for this position include:
Change Management Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Change Management
List any licenses or certifications required by the position: ITIL, PMP, II, IAT, DOD, CCMP, OCM, PROSCI, PMI, TCM
Education for Change Management
Typically a job would require a certain level of education.
Employers hiring for the change management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Management, Education, Communications, Psychology, Engineering, Business/Administration, MBA, Information Technology, Communication
Skills for Change Management
Desired skills for change management include:
Desired experience for change management includes:
Change Management Examples
Change Management Job Description
- Refine and maintain appropriate frameworks, systems, policies and procedures and reports to support organisational change management development programs
- Develops and manages end-to-end Organizational Change Management strategy for the project/initiative, including design and development of change management activities/deliverables
- Proactively identifying and supporting development of strategies to mitigate emerging issues
- Helping to implement transformation management office facilitating change drivers
- Actively supporting the Project Leadership to achieve Change Mgmt milestones, such as Stakeholders Mgmt and Organization Readiness Activities
- Tracking the Change Mgmt Plan, guaranteeing the completion of each Change Mgmt activitiy
- Responsible for the Change Impact Database Mgmt, implementing preventive and remediation actions that guarantee Project Implementation
- Change Management Plan Milestone Execution
- Leadership Action Plan
- Partners closely with PMO work streams to develop change activities and key deliverables for change management strategies
- Experience working in a project-based environment and understanding of how change activities are integrated with the overarching project lifecycle
- Ability to work with a limited amount of day-to-day guidance
- Must be able to demonstrate a solid understanding of the Change Management Process and how it interfaces with other ITIL Processes, IT and Business departments
- Minimum a high level understating of the Mobile Telecom Infrastructure, including knowledge of Multi Technology/Multi Domain Telecom Environments like 2G/3G/4G and respective Network Domains
- Clear high level understanding of IT Network and IT Application is a big plus
- Experience in using BMC Remedy is considered a plus
Change Management Job Description
- Participate in daily and weekly change-related meetings
- Govern the change management approval processes
- Expand our existing change processes to include changes driven by vendors and changes in our cloud environments
- Maintain and continually enhance documentation for all Change processes in Share Point, inclusive of training documentation
- Develop metrics and related reporting through Service Now
- Work with stakeholders to continually provide reporting for increased transparency into changes
- Develop and deliver advice on change management strategies and plans to enable successful deployment and adoption with the target audiences
- Continuously assess potential opportunities for integration and potential issues/risks and conflicting priorities, and raise these to the Chief Procurement Officer
- Build, manage and influence networks to help ensure projects and initiatives have a seamless, positive impact on the employee experience
- Learn the fundamentals of personnel recruitment, including proper communication techniques for discussing scopes of work and allowances/benefits for team members, and obtaining required documentation
- 3+ years of change management service operations experience
- Knowledge of Distributed Computing environments (Linux Servers, Storage, Networking)
- Process oriented with good attention to detail
- Team player works well individually and in teams, shares information and collaborates with colleagues
- Strong analysis skills to identify process gaps and implement continuous improvements
- Ability to quickly build strong partnerships amongst technology and business teams and internal stakeholders
Change Management Job Description
- Design and develop a strategy to manage communications
- Develop training content and provide training sessions to communicate process changes
- Drive employee engagement initiatives across the organization
- Translate agency and regulatory technical material and concepts into verbal and written communications for Freedom Management in various departments
- Design and facilitate meetings or focus groups as appropriate
- Maintain documentation with respect to all Servicing changes
- Communicate changes to all affected and responsible parties within Servicing
- Assist all areas with any questions, concerns, or problems with regards to specific changes or the change process
- Ability to organize and manage multiple projects and timelines
- Review a variety of legacy data sources to extract part attribute data and vehicle production date compatibility
- Mastery knowledge in change management and culture disciplines, and demonstrated experience leading large-scale change efforts, including culture changes
- 10 – 15 years of experience in organization development/organization effectiveness disciplines
- Strong knowledge of business models and corporate strategy, and demonstrated ability to translate business priorities into solutions
- Experience with direct or indirect people management of experienced individual contributors
- Bachelor Degree in Business, Commerce, Behavioral Sciences, or other related field
- High-ranking Bachelor’s degree or equivalent combination of education and work experience
Change Management Job Description
- Drive faster adoption through new content creation, training support or activities creation and implementation
- Support, engage and coach support team to engage and coach employees
- Support, engage and coach employees
- Propose new ways of engaging users to embrace change
- Monitor and report status of changes
- Identify and manage change implememntationschedule conflicts
- Partner with cross-functional representatives across all projects/initiatives to ensure that cross project dependencies are known and managed
- Execute OCM and training activities that will address resistance, enable change readiness, and ensure successful adoption for all projects/initiatives
- Lead/contribute stakeholder assessments and evaluate findings
- Proactively identify issues and risks
- Experience in Change Management is mandatory being a Certified Change Master on the CGCM model or PROSCI or LaMarsh Change Management
- At least 3-to-5 years change management experience with large-scale change projects
- Relationship-builder who can establish credibility and inspire confidence in others
- Minimum 5 years of experience in developing change frameworks and strategic plans that support business objectives
- Accountable for the timely and accurate patching of all Microsoft and third party security vulnerabilities enterprise wide
- Create appropriate patch deployment schedules auditing them for success/failure
Change Management Job Description
- Coordinate key stakeholder engagement events
- Execute project administration tasks
- Delivering consistent and high quality of service to both internal and external customers and suppliers by following ESN process and procedures that meet industry standards
- Development, documentation and publication and implementation of Service Improvement Plans and revised process and procedures
- Reporting on Change Requests in relation to volume, approvals, rejections, successful change, failed change, etc
- Accountable for managing and ensuring all customers and suppliers follow the agreed change process and that any failures are highlighted and investigated
- Aim to proactively build an ongoing relationship with ESN Customers, Partners, Suppliers and Internal departments too effectively and efficient manage changes in line with contractual requirements and SLAs
- Lead all change management activities for the Genesis Program
- Establish and maintain relationships with executive program sponsors
- Evidence of increased engagement and active support with GTM leadership
- Documentation of key stakeholders/influencers, impact analysis and assessment of change readiness during project life-cycles
- Document requirements and support the design and delivery of training programs as required
- Assist with implementing success metrics and monitoring change progress
- Establish mechanisms and develop content for roll-down meetings and roll-up feedback on key messages through the organization
- Identify pockets of risk and monitor key people risks
- Help to build and update the detailed change and communications roadmap and keep the Work Streams’ progress connected to the overall change effort