Patient Service Specialist Resume Samples
4.7
(113 votes) for
Patient Service Specialist Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the patient service specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
RM
R McCullough
Rafael
McCullough
4343 Twila Flats
San Francisco
CA
+1 (555) 397 7300
4343 Twila Flats
San Francisco
CA
Phone
p
+1 (555) 397 7300
Experience
Experience
Phoenix, AZ
Patient Service Specialist
Phoenix, AZ
Homenick-Nicolas
Phoenix, AZ
Patient Service Specialist
- Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
- Provides on-site or remote support for other clinics as requested by management
- Provides accurate patient, medical, financial, or procedural information to patients
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
- Provides specified patient care activities under the on-site supervision of a licensed clinician, unless otherwise prohibited by state statues
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
Dallas, TX
Appointment Center Patient Service Specialist
Dallas, TX
Quitzon-Bins
Dallas, TX
Appointment Center Patient Service Specialist
- Communicates scheduling information, instructions and directions
- Processes intranet appointment scheduling requests
- Determines appointment type and urgency then schedules appointments
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Other duties as assigned
- Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
- Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
present
Dallas, TX
Front Office / Patient Service Specialist
Dallas, TX
Dickens-Pagac
present
Dallas, TX
Front Office / Patient Service Specialist
present
- Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
- Travel to non-home location clinic or other site for training or coverage when necessary
- Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
- Foster and support a workplace culture that emphasizes the importance of Customer Service
- Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
- Administer quality assurance programs to ensure patient satisfaction with facility
- Perform other duties as requested
Education
Education
School Degree in Dexterity
School Degree in Dexterity
Kean University
School Degree in Dexterity
Skills
Skills
- Strong enthusiasm with a drive to succeed and the ability to work indepently
- Ability to prepare professional written and electronic correspondence to multiple levels of clients, both internal and external
- Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
- Ability to adhere to the Core Values of the Company
- The ability to organize and manage multiple priorities
- Extensive working knowledge of MS Word and MS Outlook
- Advanced knowledge of MS Excel & MS PowerPoint
- Strong team player; and
- Ability to maintain a high level of accuracy in preparing and entering information
- Approachability
15 Patient Service Specialist resume templates
Read our complete resume writing guides
1
Appointment Center Patient Service Specialist Resume Examples & Samples
- Provides customer service to patients by coordinating services, directing callers to appropriate scheduling area and providing special instructions
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions and directions
- Captures and verifies referrals and cancellation reasons, insurance coverage and physician data
- Processes intranet appointment scheduling requests
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork, and medical terminology
- Monitors combined registration reports, AHIQA. Identifies patients in need of financial counseling to facilitate payment then aligns correct insurance coverage with type of service provided and processes insurance registration
- Utilizes customer service skills to resolve patient's concerns and issues
- Three years high touch customer experience, or three years of Cleveland Clinic Epic experience or has completed CC Epic scheduling and registration and appointment center training
- Must be able to type 30 WPM
2
Patient Service Specialist Resume Examples & Samples
- Checks patients in and out and makes appointments as indicated
- Answers phones
- Monitors and resolves registration errors
3
Patient Service Specialist Mckees Rock PA Resume Examples & Samples
- Answering telephones, faxing, filing, etc
- Scheduling patients
- Ability to use all necessary office equipment (faxes, copiers, telephones, etc.)
4
Patient Service Specialist Resume Examples & Samples
- Excellent verbal, written and interpersonal communication
- Knowledge of patient registration procedures and documentation
- Knowledge of medical insurance claims procedures and documenation
- Ability to analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment
- A minimum of 2 years’ experience required
5
Patient Service Specialist Resume Examples & Samples
- Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing
- Inputs patient registration information into computer registration system and verifies accuracy of information
- Provides accurate patient, medical, financial, or procedural information to patients
- Discusses financial arrangements and issues with patients and/or family members
- Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support
- Prepares required forms orders and maintains inventory of supplies as required
6
Patient Service Specialist Resume Examples & Samples
- Location/Facility – Baylor Scott & White Clinic-Temple
- High School Diploma or G.E.D. required; Associates Degree is preferred
- 2 years of experience required
7
Patient Service Specialist Resume Examples & Samples
- Supports the assess and monitoring of the impact and execution of current patient service offerings
- Support in managing third party patient support providers, including handling of the budget
- Manages purchase orders and processes accounts payable invoices
- Completes expense reports for Head of Patient Services DACH using the provided electronic system
- Coordinate and execute preparation materials and execute and track medical-legal approval processes (ZINC)
- Management of contracts with external suppliers and Health care professionals (HCP)
- Schedules meetings and makes travel arrangements for department members, visitors, partners and vendors as necessary
- Provides telephone support; assumes responsibility for copying, faxing, and developing and maintaining filing systems
- Medical diploma (nurse) is preferred
- Understanding of the patient support environment
- Strong enthusiasm with a drive to succeed and the ability to work indepently
- Ability to drive projects, to manage processes and to deliver results
- Extensive working knowledge of MS Word and MS Outlook
- Advanced knowledge of MS Excel & MS PowerPoint
- Experience with purchase orders and accounts management systems/software (preferably SAP)
- Requires strong attention to detail in composing materials (inlc. material), establishing priorities, scheduling meeting and arrange travel itineraries
- Ability to work in a fast paced environment with demonstrated ability to simultaneously manage multiple competing tasks and demands
- Ability to maintain a high level of accuracy in preparing and entering information
8
Patient Service Specialist Resume Examples & Samples
- Maintains a friendly and welcoming relationship with all patients and clients, including among others, physicians, physician office staff, attorneys and nurse case managers
- Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
- Provides on-site or remote support for other clinics as requested by management
- Strong team player; and
- Problem solving
9
Patient Service Specialist Eastern Location Resume Examples & Samples
- Clearly communicates with all ATI staff, including clinical and corporate employees, in a friendly and
- Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
- Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established
- Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
- Accurately accounts for all hours worked
- Fluency (spoken and written) may be required based on the needs of the specific clinic Non-Essential Functions
- Priority setting
10
Patient Service Specialist Resume Examples & Samples
- Ability to maintain a friendly and welcoming relationship with all patients and clients, including physicians, attorneys and nurse case managers
- Ability to travel to multiple clinics to serve as Front Office Coordinator as needed
- Ability to accurately follow Front Office daily checklist in accordance with given timeframes
- Responsible for answering phones and greeting patients per customer service guidelines
- Responsible for daily communication with Corporate Billing Department
- Maintain all paperwork related to attorney communication for case management
- Responsible for entering patient information into computer system and ensuring accuracy &
- Review physical therapists charge entries in computer system and check for accuracy against daily
- The ability to build and maintain confidence and credibility with all clients and employees
- Ability to provide translation services, if bilingual, as needed for patient translations
11
Patient Service Specialist Resume Examples & Samples
- Schedules new patients and collects all necessary information in order to verify insurance with carrier and accurately and completely enters patient information and demographics into computer system
- Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
- Obtains and tracks all necessary authorizations and pre-certifications as required by payors
- Accurately reports visits and referrals via InSync on a daily basis in accordance with established timelines
- Works all assigned InSync queues on a daily basis to ensure all errors are corrected and requests are responded to in a timely fashion
- Experience in a service based industry preferred Skills and Abilities
12
Patient Service Specialist Resume Examples & Samples
- Greeting patients
- Verifying insurance (previous experience HIGHLY preferred)
- Scheduling appointments
- Answering telephones, faxing, etc
13
Front Office / Patient Service Specialist Resume Examples & Samples
- Coordinate patient charts and appointments to ensure timely service
- Verify insurance eligibility of patients and authorization to determine if services are covered
- Provide information to patients advising them of their financial responsibility and payment required at each visit
- Administer quality assurance programs to ensure patient satisfaction with facility
- Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
- Maintain a system of controls for cash receipts, including daily entry in documentation and billing systems and daily reconciliation processes to ensure proper handling of monies received
- Foster and support a workplace culture that emphasizes the importance of Customer Service
- Work with patients, doctors, payors, billing centers, and internal departments of KORT and Select Medical to resolve concerns and problems
- Adjust work schedule, in the event the needs of the facility change
- Travel to non-home location clinic or other site for training or coverage when necessary
- Medical billing and administrative experience preferred
- Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians
- Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service
14
Patient Service Specialist Resume Examples & Samples
- Health, Dental and Vision Insurance
- Disability
- 401K
- Much More
15
Patient Service Specialist Resume Examples & Samples
-  Provides patients with an explanation of their benefits and thoroughly answers all questions
-  Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
-  Utilizing the Clinic Checklist / Maintenance Log, completes tasks of daily back office duties, weekly cleanings and monthly cleanings, maintaining overall cleanliness and neatness of clinic. Turns in the checklist/log at the end of the week for Clinic Director signature
-  Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
-  Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
-  Efficiently and accurately uses office equipment, including fax machine, copier, scanner, and computer
-  Provides on-site or remote support for other clinics as requested by management
-  Accurately accounts for all hours worked
-  Ability to adhere to the Core Values of the Company
-  Creativity
-  Problem solving
-  Time management
16
Patient Service Specialist Resume Examples & Samples
- Week 1: 6:30-3:30
- Week 2: 7:00-4:00
- Week 3: 8:00-5:00
- Week 4: 9:00-6:00
17
Patient Service Specialist Floater Resume Examples & Samples
- Ability to clearly communicate with all levels of staff, including clinical and corporate, in a friendly and courteous manner
- Responsible for overall creation and maintenance of patient charts, including accurate documentation of phone calls, missed appointments, and filing
- The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship
- Provide physical therapy technician services ( cleaning therapy beds, laundry, organizing supplies and closets, ensuring safety of the clinic and machinery)
- Ability to serve as a patient Driver as needed
