Patient Service Rep Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the patient service rep job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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N Shanahan

Natalia

Shanahan

460 Margaretta Centers

Dallas

+1 (555) 823 2408

460 Margaretta Centers

Dallas

Phone

p +1 (555) 823 2408

Experience Experience

Houston, TX

Patient Service Rep

Houston, TX

Johnston LLC

Houston, TX

Patient Service Rep

Assists in checking out patients and assists them with referral processing and scheduling process
Assist in work assignments
Assigns tasks, monitors performance of and assists in training patient service representative
Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
Provides assistance to other Health System or physician offices staff regarding registration information and procedures
Performs screening and scheduling of interpreter services. Initiates privacy practices and consent
Manage all MD requests

San Francisco, CA

Eh-patient Service Rep-psr

San Francisco, CA

Grant-Kling

San Francisco, CA

Eh-patient Service Rep-psr

Pre-registration staff will also process returned mail following established guidelines
Coordinates clinical placement (to include bed placement) while working with the patient care delivery team and the patient to expedite care
Assist with daily quality control
Assists with daily quality control
Performs greeter and transport function
Performs other duties as assigned
Complete pre-registration/registration within established error thresholds

present

Philadelphia, PA

Patient Service Rep / Kings Contrivance

Philadelphia, PA

Murphy, Hane and Huel

present

Philadelphia, PA

Patient Service Rep / Kings Contrivance

present

Provides general office and clerical support to assigned out-patient/medical office
Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy
Other duties as assigned
May coordinate requests for services between the multidisciplinary treatment teams and confirms insurance for each discipline
Greets patients and visitors, checks patients in and out, and obtains necessary documentation
Verifies and enters demographic information
Obtains and verifies insurance authorizations/precertification

Education Education

Bachelor’s Degree in Initiative

Florida International University

Bachelor’s Degree in Initiative

Skills Skills

Basic knowledge of accounting (debits and credits)
Ability to multi-task, manage details and organize efficiently and effectively
Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to
Ability to prioritize,
Excellent typing and 10 key
Excellent written and verbal communications,
Able to communicate effectively with all levels of Internal & external customers
Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment
Strong team orientation
Ability to read, interpret, and apply policies and procedures

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15 Patient Service Rep resume templates

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Patient Service Rep-wellmed Resume Examples & Samples

Greets patients as they arrive and manages 20 minute wait time
Assists patient with intake processes including copying required documents
Collects co-payments, co-insurance and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Processes walk-in patients and visitors
Answers phones and schedules appointments
Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed in timely manner
Processes requests for medical records release and maintains appropriate logs, etc
High school education or equivalent experience
One to two years of related work experience including data entry
Working knowledge of medical office procedures and medical terminology
Ability to accurately sort and file materials by alphabetic or numeric systems
Effective communication and customer service skills
Bilingual Spanish

Patient Service Rep Resume Examples & Samples

Interacts with members of the professional staff and ancillary personnel while acting as liaison between physicians, nurses and patients. Interacts with patient and patient family members in a professional manner when working through and solving patient issues professionally and in a timely manner
Follows proper protocol in contacting direct supervisor when questions or problems arise
Verifies and updates patient demographic and guarantor information ensuring clean claims processing. Verifies insurance benefits/eligibility through HDX or manually confirming patient's insurance card on a monthly basis. Verifies type of insurance and identification of financial class
Identifies whether patient needs authorization or referral. Notifies Access Plus of need for referral or authorization when necessary
Ensures payments received are posted daily and are balanced and batched correctly
Schedules all follow-up appointments or special testing appointments using correct signature pathways and provides proper patient instructions. Ensures appointments are booked on proper case and add any cases or schemes as necessary. Ensures same day add-on appointment is communicated to appropriate department personnel and authorization is obtained
Enters charges into signature accurately and in a timely manner
Minimum two (2) years medical office experience and/or a minimum two years medical insurance experience

Patient Service Rep Resume Examples & Samples

Work requires knowledge of patient accounts billing procedures, coding, contractual adjustments as well as an understanding of various insurance payment plans at a level generally acquired during 6 to 12 months on-the-job training and experience
Work requires analytical ability to audit account for accuracy
Work requires interpersonal skills to explain insurance coverage to patient in difficult situations and respond to questions in a knowledgeable manner

Patient Service Rep Crossridge Internal Medicine Resume Examples & Samples

>>>>>>Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the
>>>Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to
>>>>>>Basic computer skills are required. /> /> /> /> /> /> /> /> /> /> /> />

Patient Service Rep-piedmont Cardio Days Resume Examples & Samples

High school diploma/GED required with completion medical office assistant program referred
Prefer healthcare management/administration certification
Must have a minimum of 2 years of experience working in a medical office setting

Patient Service Rep Ma Resume Examples & Samples

Certified Medical Assistant certification or one year of documented clinical training signed off on by a supervising physician
Knowledge of medical practice operations
Proficiency in basic computer skills, including the ability to maneuver within a Microsoft Windows environment

Patient Service Rep Resume Examples & Samples

>>>Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally
>>>>>>>>>>Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse
>>>>>>>>>>>>>>>Analytical experience in order to review financial data and report findings to OPIC Coordinator and Administrative
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Possesses strong communication skills and professional appearance in representing OPIC to physicians, staff
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Knowledge of insurance pre-certification requirements /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
Knowledge of Insurance auth. matrix

Patient Service Rep Resume Examples & Samples

Organizes and coordinates the activities and flow of work for the patient access area
Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling
Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
Coordinates activities and resolves operational problems
Makes adjustment in employees, patients and physicians schedules to respond to operational problems
Produces reports as needed

Patient Service Rep-psc Resume Examples & Samples

Greets patients and directs them to appropriate departments
Informs provider’s assistant of no shows and cancellations
Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Preferred: Over 1 year of experience and up to and including 3 years of experience
Experience in medical reception and customer service

Patient Service Rep Resume Examples & Samples

Interviews patients and gathers information to assure accurate and timely claims submission
Interprets information collected to determine and create comprehensive visit-specific billing records
Determines need for and obtains authorization for treatment/procedures and assignment of benefits as required
Provides information to patients concerning hospital policies and regulatory requirements utilizing effective interpersonal and guest-relations skills
Determines appropriate payment required at point of registration (deposits, co-pays, minimum charges and non-covered services
Collects payment at time of registration or check-out. Contacts patients to pre-register prior to clinical services
Verifies insurance coverage for selected services to facilitate cash collection
Obtains insurance benefit forms and completes as required; obtains signatures and approvals; verifies that information is complete and accurate
Utilizes automated systems to obtain and process information (Registration, Medipac, Blue Cross/HART, Medicare/DDE, Care Choices)
Reviews Face Sheets, Patient Identification Forms and related system reports for accuracy; effect error corrections as appropriate. Responds to problems and questions from Medical Records, Clinical Departments or PFS Teams. Reviews and monitors mainframe error reports (Registration and Medipac 299) and effects corrections
Problem-solves charges, registration data (demographic, insurance) relating to patient inquiries. Demonstrates understanding of prevailing regulatory or 3rd party requirements (MS, pre-certification, consent forms, Advance Directive, etc.)
Assists patients or physician office staff by referring to the appropriate sources of information
Identifies opportunities to improve the quality of registration, billing or verification procedures. Provides patient instructions, directions, and assistance with submission of patient-centered claim submission to insurance carriers
Explains accounts to patients; translates billing to patient understanding
Responds to patient questions concerning insurance coverage, benefit coverage for their insurance plans
Demonstrates accountability to follow-up with patients concerning requests for information of action regarding their account
Knows where to obtain information to assist PFS team members, patients, and internal or external customers. Demonstrates team-player abilities and seamless service to patients
Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital
Discusses patient and hospital information only among appropriate personnel in appropriately private places
Behaves in accordance with the Mission, Vision, and Values of Saint Joseph Mercy Health System. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management

Radiology Patient Service Rep Temporary Resume Examples & Samples

Type 50 wpm
Experience as a patient service representative or office experience in similar situation. (Experience/training in Medical Front Office, preferred)
Experience or basic knowledge of RIS or other comparable computer system
Experience in scheduling patients
Experience with multiple phone lines coordination
Experience with Customer Relations
Experience in general with medical records

Patient Service Rep Resume Examples & Samples

Polish Speaking Preferred
Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service
CRT/PC experience in a customer service setting
Working knowledge of the BAR and scheduling sections of the IDX system preferred
And clinical information

Patient Service Rep Bs Cancer Inst Med Onc Resume Examples & Samples

High school education or GED equivalent
Candidates must possess excellent communication skills as well as knowledge of medical practice operations
Work requires interpersonal skills necessary to function as liaison between physicians, office staff and the patients and their family members
Must be able to handle a fast-paced environment in a confident, professional manner. Must be a self-motivator, possessing a high level of judgment skills and initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor
Ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential
Basic computer skills are required

Patient Service Rep Resume Examples & Samples

Collect co-payments/give receipts/reconcile payments/batch fee tickets
Prepare charts
Review patient demographics and insurance information
Perform/update demographics and insurance registration
Collect co-pay/insurance cards, copying required information
Maintain waiting rooms
Schedule first available appointments
Take voice mail messages off phones and direct appropriately
Answer and triage calls, directing to appropriate individuals or departments
Handle all telephone interactions
Perform check-in and check-out functions
Process and track referrals
Handle patient/MD correspondence
Manage all MD requests
Schedule patients with ancillary and specialty providers

Patient Service Rep Resume Examples & Samples

Ability to train all PSR-I and PSR-II
Respond to patient questions and complaints
Monitor work flow/review morning and afternoon tasks
Assist in work assignments
Report performance issues to supervisors
Recommend areas for improvement
Interface/liaison with other departments
Assist in meeting/auditing

Patient Service Rep-high Dollar Resume Examples & Samples

Completes quality follow-up on accounts to assure prompt/accurate payments are made. Works accounts promptly to assure a minimum to Bad Debt and/or uncollectible accounts
Identifies adverse payer trends and works with contracting to resolve payer issues
Works with insurance companies to resolve automatic high-dollar denials
Maintains a working knowledge of insurance contracts and assures payer contract has been followed
Makes appropriate adjustments and performs charge corrections as needed
Meets standard on numbers of high dollar accounts followed up on weekly basis
Meets established standards for collections
Meets weekly with Supervisor and other PAS and facility administration to review actions on high dollar accounts
Follows-up on all action items assigned by the Account Resolution Specialists within 24 hours. If the request is urgent, the follow-up will be immediate

Patient Service Rep Resume Examples & Samples

Customer service,
Excellent written and verbal communications,
Excellent typing and 10 key
PC skills, including Outlook, Word, Excel
Above average organizational skills,
Ability to prioritize,
Able to communicate effectively with all levels of Internal & external customers
Strong team orientation
Two years Customer Service, preferably in a phone center environment
Three years medical billing including follow-up, and registration
PC experience required
Medical billing software experience required, EPIC preferred
Verifying eligibility via Internet web-sites

Patient Service Rep Emerald Resume Examples & Samples

Maintains operations by following policies and procedures and reports needed changes
Acknowledges and greets patients immediately, providing a positive customer service experience
Verifies and updates existing patient and insurance information

Patient Service Rep-green Valley Cardiology Resume Examples & Samples

Answers multiple phone lines; directs calls and takes messages as needed
Directs patients to complete forms and processes patient-related paperwork
Makes follow-up appointments for patients and calls patients to confirm appointments
Minimum: Experience working with the public

Patient Service Rep / Kings Contrivance Resume Examples & Samples

Communicates the financial liability to the patient and collects and issues receipts for co-pays at the time of service
Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates. When appropriate, coordinates appointment with other departments
Required: High school diploma or general education degree (GED)

Patient Service Rep / Kings Contrivance Resume Examples & Samples

Greets patients and visitors, checks patients in and out, and obtains necessary documentation
Verifies and enters demographic information
Obtains and verifies insurance authorizations/precertification
Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates
When appropriate, coordinates appointment with other departments

Eh-patient Service Rep-psr Resume Examples & Samples

Provides patient education; Advance Directives; Patient's Rights; Consents and Medicare Important Message forms to patients at the time of admitting and/or registration process
Coordinates activities related to admission of patients including; but not limited to; any regulatory forms and registration of outpatient/ED patients for hospital services
Properly obtains signatures from appropriate consenting party on all necessary forms
Coordinates clinical placement (to include bed placement) while working with the patient care delivery team and the patient to expedite care
Accurately collects demographic and financial data and defines and educates patients on financial responsibilities
Assists with daily quality control
Performs greeter and transport function

Eh-patient Service Rep-psr Resume Examples & Samples

Accurately collect demographic and financial data; and define and educate patients on financial responsibilities
Complete pre-registration/registration within established error thresholds
Provide pre-procedure instructions to patients where indicated
Complete insurance verification on designated patients
Assist with daily quality control
Staff in central scheduling will schedule procedures; obtain prior authorization and ICD code data; process orders/requisitions following established guidelines
Pre-certification staff will accurately complete all pre-certification/prior authorization for all insurances and all patient types within established timeframes. Schedule Endoscopy patient appointments following established guidelines
Pre-registration staff will also process returned mail following established guidelines

Patient Service Rep, Psr-salt Lake Clinic Resume Examples & Samples

Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments
Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date
Satisfies all Intermountain requirements regarding procedural, operational and compliance training and updates
Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately
Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders

Patient Service Rep-proton Center Resume Examples & Samples

Associate's degree or 2 years of applicable work experience
Passion or experience in Oncology and a passion for making a difference
Experience working on Radiation Oncology or Healthcare
Degree in Hospitality or Healthcare related field
Presentation skills preferred

Clinic Patient Service Rep-ob / GYN Clinic Resume Examples & Samples

Typing speed of 35 words per minute (verified by testing)
Ability to maintain a high degree of confidentiality
Ability to perform multiple tasks simultaneously
Demonstrates strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times

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