Patient Service Representative Resume Samples
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Patient Service Representative Resume Samples
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LS
L Schulist
Libby
Schulist
87983 Scot Mount
New York
NY
+1 (555) 770 0805
87983 Scot Mount
New York
NY
Phone
p
+1 (555) 770 0805
Experience
Experience
Phoenix, AZ
Patient Service Representative
Phoenix, AZ
Kreiger-Huel
Phoenix, AZ
Patient Service Representative
- Assists in checking out patients and assists them with referral processing and scheduling process
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services
- Establish and maintains effective working relationships with physicians, staff and other departments
- Knowledge of common safety hazards and precautions to establish a safe work environment
- Assigns tasks, monitors performance of and assists in training patient service representative
- Assists in compilation of data for regular and special reports as requested by the Site Administrator and other management personnel
- Performs any and all duties as directed by management
Houston, TX
Patient Service Representative Admiting Non Exempt Hours Day
Houston, TX
Kutch Group
Houston, TX
Patient Service Representative Admiting Non Exempt Hours Day
- Assist co-workers with problem solving
- Develop co-workers relationships and strive to become a “team player”
- Assist with new employee orientation and with their continued growth
- Assist Director and Team Leader in maintaining a quality registration product
- Perform all other duties as assigned
- Confirm accuracy of patient history and demographics
- Take part in departmental cross-training program
present
Dallas, TX
Senior Patient Service Representative
Dallas, TX
Welch and Sons
present
Dallas, TX
Senior Patient Service Representative
present
- Verifying accurately entering essential patient information into the hospital registration and scheduling system with 90% accuracy
- Review, compile, approve, and submit patient refunds and complete balance transfers
- Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, maintaining PSR staff schedules, supervising their day to day activities and participate in PSR evaluations and evaluations, organize and PSR meetings, perform Payroll edit functions, answer billing inquiries, address parent complaints and escalating as necessary, attend and participate in monthly PL meetings, Complete all reports (i.e. Eligibility Rejection, Claim Edit, Self-Pay, ICM Care Gap Reports, Charge and Patient WQ’s, Co-Pay report etc…), Coordinate daily eligibility verifications, Reconcile drawers and make cash deposits, Order Supplies and other clerical duties as assigned
- Record, track and trend billing or patient complaints and bring to Senior Operations Supervisors attention to help ensure that concerns are reviewed and responded to
- Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters ;all according to pre-established practice guidelines
- Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines
- With support of the Senior Operations Supervisor, administers and coordinates hospital and departmental procedures relative to explanation of charges, billing, reimbursement and accounting functions
Education
Education
Bachelor’s Degree in Initiative
Bachelor’s Degree in Initiative
Duke University
Bachelor’s Degree in Initiative
Skills
Skills
- Ability to adapt to unpredictable situations and use good judgment and tact in dealing with patients
- Ability to diffuse situations using good judgment, tact, and professionalism in dealing with internal and external customers
- Ability to multi-task, have attention to detail, strong organization skills, a team player
- Ability to multi-task, have attention to detail, strong organization skills, and a team player
- Ability to address and resolve conflict in a professional manner
- Strong professional level of written and oral communication skills
- Strong attention to detail
- Capable of efficiently managing multiple phone lines in a professional office setting
- Attention to detail, strong verbal communication, customer service and keyboarding skills
- Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations
15 Patient Service Representative resume templates
Read our complete resume writing guides
1
Patient Service Representative Admiting Non Exempt Hours Day Resume Examples & Samples
- Maintain assigned staffing schedule, ensuring adequate coverage
- Maintain pre-admit files
- Interview incoming patients; obtain accurate spelling of patient’s legal name, address, phone number and insurance information
- Assist patient in understanding benefits and hospital policies and procedures
- Facilitate timely and accurate processing of patient registrations while preserving patient confidentiality and dignity
- Enter insurance information as needed
2
Patient Service Representative Resume Examples & Samples
- 2+ years of experience in Customer Service role
- Post-High School education/training or equivalent combination of education and experience
- Previous experience with Accounting, Reconciliations, Accounts Receivables, etc
- Solid quantitative and analytical skills
3
Patient Service Representative Resume Examples & Samples
- Accept reservation in a courteous and professional manner. Obtain pertinent data
- Accurate data entry of information, avoiding duplicated medical record numbers
- Confirm accuracy of patient history and demographics
- Assist Director and Team Leader in maintaining a quality registration product
4
Patient Service Representative, Monday Resume Examples & Samples
- In coordination with the Guest & Patient Services Training Supervisor, ensures Patient Services Representatives are fully trained and is responsible for site specific training duties based on scheduling needs. Works closely with Guest & Patient Services Operations Supervisors to ensure all business operations needs are met
- Builds solid working relationships with all Patient Service Representatives. Responsible for coaching and counseling of patient service representatives. Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Operations or Training Supervisors
- Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction, is consistently to work on time and arrives at meetings and appointments on time
- Provides a welcoming presence at all entrances. Greets patients, their families and guests, in building lobbies or other patient care areas; provides escorts and wheelchair/gurney assistance, ensuring patient comfort and safety at all times
- Seeks to understand the needs of the internal and external customers meeting and exceeding those needs. Serves as a liaison between patients, their families, friends and our medical staff
- Responds to patients or staff inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.)
- Keeps current on accommodation and dining options within the UT Southwestern area. Provides information regarding hotel information, luggage storage, transportation arrangements, flower delivery, etc
- Assists with arranging for services requested by patients, family or internal customers by working with other departments. Assists with the procurement and delivery food for patients upon request while at UT Southwestern facilities. Assists outpatients who become inpatients as appropriate
- Listens, apologizes, finds a solution and follows through when resolving guest problems and staffing issues
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest services
5
Patient Service Representative Resume Examples & Samples
- Patient Scheduling
- 1a. Coordinate appointment requests received via telephone, email, internet, electronic medical record and fax
- 1b. Identify correct patients in Maestro Care. Verify / update patient demographic and insurance data as needed. Run RTE (Real Time Eligibility) for new patients
- 1c. Schedule patients according to scheduling guidelines; patient and provider preferences. Correct provider, correct visit type in the correct slot; utilizing questionnaires as appropriate
- 1d. Remind patients of co pay / deductible and balance payment expectations. Refer patients with financial questionsto the Financial Care Counselor
- 1e. Coordinate all labs/procedures in accordance by physician/provider request
- Scheduling tests and procedures
- 2a. Complete ancillary scheduling accurately, according to physician orders
- 2b. Ensure all tests and consultations are scheduled in the correct sequence
- 2c. Explain test preparations to patients, according to standard practice instructions
- Rescheduling
- 3a. Schedule/reschedule appointments in the scheduling system, following established policies and procedures regarding contacting patients, collection and updating of demographic, insurance information
- 4a. Interact with patients, visitors and staff in a professional manner at all times
- 4b. Meet or exceed patient expectations at each encounter. Anticipate patients' needs
- 4c. Consistently use #Words that Work# and RELATE in daily interactions with patients, their loved ones and each other
- 4d. Provide directions, organize escorts, and arrange for interpreters as needed
- 4e. Follow HEART /Service Recovery as needed and elevate concerns or situations to clinic leadership as soon as possible
- 4f. Contribute to a positive work environment by living Duke#s values and demonstrating expected behaviors
- 4g. Report safety issues timely to leadership and report personal safety incidents within 24 hours of occurrence
- 4h. Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management
- Referrals
- 5a. Follow all referral policies and procedures to include patient engagement in scheduling and documentation of scheduling status
- Templates
- 6a. Make changes to provider schedule templates for specific date changes
- 6b. Apply knowledge and use of template availability through the use of color indicators, open slots and scheduling warning messages
- 7a. Attend staff meetings and other meetings as requested
- 7b. Participate in all system, regulatory and policy training
- 7c. Attend PSR training / education sessions
- Perform other related duties as assigned by Service Access Manager
6
Patient Service Representative Resume Examples & Samples
- Experience in a clerical role as would typically be obtained on one year
- Ability to use personal computer and word processing software (Word/Excel, WordPerfect/Lotus 123, etc.)
- Ability to treat all patient and employee information as confidential
7
Patient Service Representative Resume Examples & Samples
- Minimum of six months customer service experience
- Ability to type 30 words per minute
- Able to complete all required training within the first six months of training
- Graduate of medical receptionist training program
- Six months experience in a medical facility
8
Patient Service Representative Float Resume Examples & Samples
- Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
- Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases
- Balances cash sheet and cash drawer in accordance with performance standards
9
Patient Service Representative Resume Examples & Samples
- 2-3 years previous practice experience preferred
- Ability to de-escalate challenging situations
- Knowledge of current healthcare and all insurance plans, prior authorizations, referrals, etc
- Experience with an Electronic Medical Record preferred
- Strong computer skills as well as skills in using office equipment
- Ability to work flexible hours which may include evenings, weekends, and holidays
- Excellent organizational skills with the ability to accomplish multiple tasks
- Excellent customer service, communication, and interpersonal skills with the ability to communicate clearly in person and on the phone
- Ability to work independently and as a team member with minimal direct supervision
- Ability to read, understand, and follow oral and written instructions
10
Patient Service Representative Resume Examples & Samples
- Responsible for scheduling patient appointments based on the provider schedules
- Responsible for daily reminder calls for all patients
- Meets and greets visitors and patients and keeps them informed of the status of appointments. Utilizing AIDET
- Responsible for notifying physicians of updates in schedules and meetings
- Responsible for answering telephones, documenting and referring message to appropriate MA/Provider based on patient needs
- Updates patient registration date and patient accounts in ProPm
- Collects and posts patient co-pays
- Responsible for the management of the PSR desktop in EMR
- Responsible for management and distribution of records from the Fusion folder
- Obtains prior authorizations with insurance for referrals and diagnostic testing
- Responsible for the management and timely completion of all patient/insurance referrals within 48 hours of receiving an order and electronically records each in the practice management system
- Notifies patients of all scheduled appointments either by phone or mail and ensures any necessary forms/instructions are provided to them
- Responsible for the management of the patient portal
- Responsible for timely completion of charge entry, verifying all visits/orders are entered properly
- Responsible for mailing, faxing and filing of documents filled out by provider, i.e. FMLA, State of Maine, etc
- Responsible for Medical Records requests/processing and updating EMR
- Works with the Practice Team on quality data through Meridios reports
- Commits to providing excellent customer service. Develops an understanding of customer needs through active listening and surveying customers. Ensures availability and responsiveness to customers
- Reports operational issues and processing errors to Team Leader/Practice Manager and follows their direction to ensure patient safety and timely resolution. Implements Service Recovery actions, as modeled by Inland Hospital, when appropriate
- Attends all mandatory in-services/educationals and meetings
11
Patient Service Representative Resume Examples & Samples
- EPIC and DME experience a plus
- Strong verbal and written communication skills a must
- Data entry and review while on the phone with a customer is an essential function
12
Patient Service Representative West Valley City Resume Examples & Samples
- High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology and/or working in healthcare environments
- Minimum of 1-2 years experience working in a health care environment required. Customer service background, preferably via telephonic communications extremely helpful
- Proven customer relations and phone etiquette abilities required
- Clerical and computer skills required including experience with Excel preferred
- Previous hospice intake experience preferred
- Basic medical terminology required
- Familiarity with coding preferred
- Excellent communication skills, written and verbal required
- Understanding of palliative care for the terminally ill patient required
- Demonstrates high level of skill in creative problem solving, setting of priorities, and the ability to use these skills in an environment where the nature of patient inquiries, via telephone calls, is unpredictable
- Customer service/people skills required
- Ability to effectively collaborate with other healthcare team members
- Ability to type and navigate electronic medical records proficiently
- Home Care Home Base and Excel experience preferred
13
Patient Service Representative Resume Examples & Samples
- Inputs visits and maintains clinician visit schedules within IT scheduling system. Collaborates with supervisor and updates schedules based on physician orders, clinician competency and availability. Must be knowledgeable of home health regulations related to skilled needs
- Works directly with referral center. Coordinates with Supervisors/Manager throughout the day as to availability for admissions
- Assigns visits to clinicians and distributes patient information to clinician accordingly. Visits include admission visits, visits related to change in physician orders and coverage visits
- Contacts patient or caregiver prior to initial home visit to confirm start of care and address, and to determine involvement of other agencies or home bound status if possible
- Inputs all visits that are documented on paper, (primarily per diem and contract staff)
- Identifies potential visit inconsistencies related to length of time or frequency. Updates clinical information system as necessary
- Updates system advisories as assigned
- Run utilization reports related to visits, missed visits and documentation submission. Identifies alert values and notifies supervisors as appropriate. Updates clinical documentation system related to any alerts as assigned
- Collaborates with referral center and care coordinators to assure IHV and post hospitalization visits meet the needs of the patient and assure clinicians have current information
- Collaborates with home health supervisor related to complex scheduling challenges, (multi- program, specific time and or competency requirements that availability does not appear to support).Plan and schedule work priorities in accordance with program goals and objectives and timelines
- Performs audits of patient/clinician information as assigned
- Maintains confidentiality of employee and patient information
- Exhibits behaviors that promote DHCH's co-worker service standards
- Displays a clean, neat, professional appearance
14
Patient Service Representative Resume Examples & Samples
- Checking eligibility
- Entering new patients and making new patient appointments
- Checking for insurance variability
- Front desk responsibilities
- Phones for back-up
- Great customer service skills
- 1-2 years of customer service and/or healthcare experience
15
Patient Service Representative Resume Examples & Samples
- Identifies deductibles, out-of-pocket expenses, co-payments, and percentage payables and facilitates the cash collection for services rendered according to CCF policy
- Maintains and monitors the flow of front registration procedures and patients waiting in lobby to ensure timely patient processing
- Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module
- Inputs reason for all visits on all appointments correctly
- Answers phones in a timely and courteous manner
16
Patient Service Representative Resume Examples & Samples
- Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally
- Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse
- Analytical experience in order to review financial data and report findings to OPIC Coordinator and Administrative
- Knowledge of insurance pre-authorization requirements and processes preferred
- Possesses strong communication skills and professional appearance in representing OPIC to physicians, staff
- Must be able to identify and communicate varied insurance plans, follow proper protocol for each
17
Patient Service Representative Resume Examples & Samples
- Ensures efficient telephone communication with patients and providers
- Documents work processes effectively and as required by procedure
- ICD 10 and CPT coding experience
18
Patient Service Representative Resume Examples & Samples
- Provides customer service
- Collects patient copay and payments
- Maintains neat appearance of patient check in area
- Requests patient documents from other providers and outside agencies, obtains referrals, maintains fax inbox
- May provide administrative support for other specialty clinics
19
Patient Service Representative Resume Examples & Samples
- Responsible for scheduling patient appointments based on the provider
- Reports operational issues and processing errors to Team
- Must be able to deal effectively with the public and all levels employees
- Knowledge of MS Office
20
Patient Service Representative Resume Examples & Samples
- Responds to patients inquiries for information in person and over the telephone providing information regarding health care services; provides directions to various facilities and services (restrooms, dining, etc.)
- Keeps current on UT Southwestern Campus information in order to answer phones, respond to requests & providing appropriate information as required. Respectfully interacts with emotionally ill patients and family members
- Demonstrates attention to detail, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work, meetings and appointments on time
- Other Duties: Performs other duties as assigned
21
Patient Service Representative Limited Term Resume Examples & Samples
- Excellent professional, organizational, and communication skills
- General office and secretarial skills preferred
- Knowledge of office machines
- **This is a Limited Term Assignment****
22
Patient Service Representative Resume Examples & Samples
- Identify and handle actual and potential non-serious Adverse Event (AE) reports. Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required
- Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
- Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
- Monitor consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement, and handle or refer according to crisis management procedures
- Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
- Adhere to all company policies and guidelines
- Previous call center experience highly preferred
- Strong verbal and written communication and listening skills
- Strong computer and keyboard ability with proficiency in Microsoft Office Suite including Word, Excel and Outlook
23
Patient Service Representative Resume Examples & Samples
- Answer Calls Received on toll-free inquiry line (60%)
- Excellent communication skills specifically on the telephone
- Patience and the ability to handle difficult calls
- Desire to help patients
- Ability to compose letters with the correct spelling and punctuation
- Work effectively independently to complete various duties
- Must be courteous, professional and able to work well with others
24
Patient Service Representative Resume Examples & Samples
- High School diploma/GED required. Knowledge of managed care. Medi-Cal, Medicare eligibility, authorization and billing requirements and physician billing procedures
- Knowledge of Microsoft Office programs including Excel, Word, Access or similar programs
- Experience in medical office setting and IDX system desired
- Ability to identify problems, prioritize, problem solve
- Basic keyboarding and computer skills
- Basic knowledge of English language, grammar and composition
- Basic math skills demonstrating accuracy and attention to detail
- Excellent interpersonal and customer service skills
- Medical billing skills sufficient to coordinate authorization and billing requests
25
Patient Service Representative Resume Examples & Samples
- Candidate cannot be on a Disciplinary Action Notice
- Of customer service experience in a medical specialty practice or other healthcare related occupation with transferable skills
- Preferred consistent high performer with an annual performance review rating of 4 or higher
- Preferred demonstrated multiple skill sets, including billing, registration and/or scheduling
26
Patient Service Representative Resume Examples & Samples
- Directs patient to complete forms and processes patient related paperwork
- Informs providers assistant of no shows and cancellations
- Performs various front-office duties in a fast-paced customer-oriented clinical environment as assigned
- Minimum three to six months related customer service of front desk experience and/or training
- Must possess a minimum typing speed of 30 wpm
27
Patient Service Representative Resume Examples & Samples
- Provide service to patients in a professional manner
- Carefully manipulate customer data in a computer workstation environment
- Provide excellent, concise communication
- Assess patient’s requests
- Comply with departmental policies and procedures
- Resolve customer issues
- Answer and document all telephone inquires
- Learn and understand IDX software operation
- Learn and understand billing and account operations of Service Center
- Answers and documents all telephone inquiries
- Researches and responds to patients’ inquiries regarding the status of their account
- Resolves problems and concerns regarding patients’ bills
- Updates patients’ coverage as needed
- Prints Courtesy Claims and Itemized Bills
- Arranges financial agreements with patients using budget plan as needed
- Rebills accounts after receiving insurance information
- Forwards all Workers’ Compensation accounts to the appropriate representative
- Requests support from Patient Services Representative Supervisor or Senior Patient Service Representative for unusual circumstances
- Performs any and all duties as directed by management
- Associate Degree in Business or Medical Records a plus
- One to two years experience in medical billing with an emphasis on extensive patient relations
- Complete IDX training program
- Must be willing to submit to medical billing competency exam
- Excellent interpersonal, organization, oral and written communication skills required
- Minimum 6 months experience in a call center/customer service center required
- Previous medical billing experience a plus
- Basic PC skills required
28
Patient Service Representative Resume Examples & Samples
- One year of experience in a medical office environment
- Intermediate knowledge of PCs, word processing, and data entry
- Strong multi-tasking and strong phone skills
- This role is considered patient facing and is part of Humana’s Tuberculosis screening program. If selected for this role, you will be required to be screened for TB
- Previous inbound call center or related customer service experience
29
Patient Service Representative Resume Examples & Samples
- Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary
- Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc
- Maintain audit logs of billings
- Ability to effectively work on many tasks at one time
30
Patient Service Representative Resume Examples & Samples
- >>>Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally acquired through completion of a high school diploma. /> /> />
- >>>>>>Ability to employ tact and courtesy at all times to patients, visitors, co-workers and other hospital personnel ensuring excellent service delivery skills. /> /> /> /> /> />
- >>>>>>>>>>Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse. Preferred computer skills include Microsoft Office Suite, Cadence and Connect Care /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>Analytical experience in order to review financial data and report findings to OPIC Coordinator and Administrative Director. /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>Basic knowledge of medical terminology. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>Knowledge of insurance pre-authorization requirements and processes preferred. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Possesses strong communication skills and professional appearance in representing OPIC to physicians, staff and patients. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Eye for detail in reviewing clerical and data entry work for errors. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Work requires a high level of accuracy and attention to detail with demonstrated ability to concentrate on detailed information for extended periods of time. Work requires analytical ability using standard methods, guides and procedures to determine appropriate codes and acceptability of documentation and physician orders. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>must be able to identify and communicate varied insurance plans, follow proper protocol for each /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Knowledge of insurance pre-certification requirements /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>knowledge of Insurance auth matrix /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
31
Patient Service Representative Resume Examples & Samples
- Represents Immediate Care by displaying a respectful and caring manner with patients and their families
- Interacts calmly, respectfully and in a friendly manner with other representatives of services at Immediate Care. Assists in clerical duties as needed, functioning as a member of the health care team
- Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training
- Verifies patient demographics, current insurance, and obtains patient consent to treat to ensure accurate billing. Assists patients with various forms, and obtains insurance waiver signatures as necessary
- Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures
- Answers telephone, takes messages, transfers calls and provides information to other Immediate Care departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed
- Accepts packages and deliveries from outside and inside sources, directing and distributing or sorting as needed
- Processes appropriate forms, and copies insurance card information to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy
- Assists in compilation of data for regular and special reports as requested by the Site Administrator and other management personnel
- Assists other departments as needed, including Occupational Health, Legal and Corporate
- Presents patient with information regarding Immediate Care HIPAA policy and obtains patient’s signature acknowledging their receipt of the HIPAA information
- Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at Immediate Care
- Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed. Refers patients to proper clinical resources for health care questions and to proper personnel for Immediate Care policies
- Responsible for maintaining inventory of office supplies
- Maintains strict confidentiality of patient information
- Completes clerical duties in a time efficient manner as set forth by the Site Administrator. Reports errors or problems so that appropriate action may be taken for patient care
- Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms
- Maintain front end work area and front of house in clean and orderly condition; set up, clean and disinfect reception area ensuring entrance way clear of all debris
- Complies with quality assurance, HIPAA, customer service, infection control, safety, and workers compensation guidelines and other policies as set forth
- Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate
- Performs drug screens as needed
- Associates Degree in related field preferred, minimum of High School diploma required
- Minimum of 1 year in previous customer service related position required
- 1 to 3 years’ experience in a medical office/clinic environment preferred
- 1 year prior experience in Occupation Medicine and experience in conducting drug screens preferred
- Current BLS validation required
- Prior experience with electronic medical records and HealthyNet preferred
- Ability to perform patient intake and document problems appropriately, seeking guidance as needed
- Ability to address and resolve conflict in a professional manner
- Ability to maintain strict confidentiality
- Strong organizational, verbal communication and interpersonal skills
- Willingness to work as a team player to meet common goals of the facility
- Ability to work under pressure and meet deadlines
- Promote positive department morale through effective teamwork
- Ability to work and travel to multiple locations if needed
32
Lead Patient Service Representative Resume Examples & Samples
- Displays cooperative behavior. Interacts positively and effectively with others to promote a team environment
- Oversees schedule management including
- Treats all patients and customers in polite, prompt and helpful manner in keeping with Mercy Values and Standards
- Ability to maintain productivity and efficiency in work flow to accommodate the volume and acuity of the practice
- Demonstrates ability to handle difficult conversations with patients and internal customers
- Provides excellent customer service for incoming inquiries. Screens calls, documents detailed messages and routes to the appropriate individual in a timely manner
- Schedules, reschedules, confirms, acknowledges, and cancels patient appointments including surgical and ancillary services
- Monitors daily schedules, notifying manager or all team members of potential issues or access opportunities
- Collects co pays/patient due balances
- General understanding of insurance plans with a greater detailed knowledge of the most frequently seen insurance plans
- Utilizes insurance verification system and takes appropriate action based on eligibility response
- Performs end of day reconciliation of payments, appointments and validation
- Investigate and problem solve insurance denials on a monthly basis in order to recover lost revenue and to become aware of how to proactively submit clean claim
- Participates in the referral process as outlined by Mercy Medical Associates
33
Patient Service Representative Resume Examples & Samples
- Manages medical records (maintains, files / scans, prepares for schedule)
- Ensures all correspondence is scanned and / or filed in a timely manner
- Processes requests for medical records release and maintains appropriate logs
34
Patient Service Representative Team Lead Resume Examples & Samples
- Experience with Health Insurance, Managed Care HMOs, Providers offices, or Claim coding and billing
- Experience leading team activities or projects
- Demonstrated ability to effectively research and resolve issues, including patient financial accounts,
- Establishes a pleasant environment by using a pleasant tone of voice and maintaining composure at all times
35
Patient Service Representative Resume Examples & Samples
- Demonstrated computerized system application experience
- Analytical ability to affective and efficiently resolve registration, insurance and claims processing issues
- Demonstrated knowledge of revenue cycle processes and terminology
- Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, third party providers, and external agencies and contacts
- Exceptional customer service skills and positive personality attributes
36
Patient Service Representative Resume Examples & Samples
- Represents clinic by displaying a respectful and caring manner with patients and their families
- Interacts calmly, respectfully and in a friendly manner with other representatives of services at the clinic
- Assists in clerical duties as needed, functioning as a member of the health care team
- Presents patient with information regarding clinic HIPAA policy and obtains patient’s signature acknowledging their receipt of the HIPAA information
- Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at the clinic
- Prior experience with electronic medical records preferred
37
Patient Service Representative Resume Examples & Samples
- Positively represents St Vincent Healthcare at all times. Greets the patient, answers the telephone, communicates general practice information to patients and family members using provided customer service techniques and organizational scripting. Provides patients with appropriate paperwork and assists patients in the completion of the documents as needed
- Gathers accurate information by interviewing patients, verifying insurance coverage, recording information using registration software, and obtaining signatures for each patient encounter
- Confidently collects co-payments, past due balances and payments at time of service
- Handles cash and other payments per established cash control systems established by the organization
- Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
- Reviews and corrects claims that are assigned via electronic work queue in a timely fashion
- Minimum of 1 year previous experience in the hospitality or service industry is preferred
- Experience in understanding and usage of computers, including Microsoft Word as well as the ability to learn new applications relevant to the position
38
Patient Service Representative Resume Examples & Samples
- Two years medical reception experience
- Keyboarding 40 words per minute
- Computer and cashiering skills
39
Patient Service Representative Resume Examples & Samples
- One year current experience in a Call Center/PBX setting (desired); or high contact customer service
- Strong communication skills both oral and written
- Demonstrates ability to multi-task
- Ability to be a team player
40
Patient Service Representative Resume Examples & Samples
- Medical Terminology certificate required within 90 days of employment
- Ability to type 60 words per minute
- Hospital or ambulatory care customer service, clerical or medical billing experience
41
Patient Service Representative Resume Examples & Samples
- Effective, clear communication to promote excellent department operations and efficient patient care
- Stays informed through staff meetings and shares pertinent information with others
- Assists co-workers with their tasks
- Demonstrates flexibility to meet clinic and SRS Rehab Service needs
- Assists in the daily department maintenance and general departmental flow
- Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions
- Demonstrates appreciation for the work of others by offering praise and noting a job well done to others
- Accepts accountability for the organization's financial success while delivering the highest quality of care and service
- Medical front office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program
- Medical Terminology knowledge/certificate
- Completion of a medical receptionist or equivalent training program
42
Patient Service Representative Resume Examples & Samples
- One to two years recent health care office experience or medical front desk experience
- Basic office skills, telephone, office machines and computer knowledge
- Able to type 45 wpm minimum
- Knowledge of insurance co pays and co-insurances a plus
43
Patient Service Representative Resume Examples & Samples
- Two years current medical front office experience
- Knowledge of insurance co-payment collection and cashiering skills
- Ability to prioritize and multi-task
- Must have strong oral communications skills
- Type 45 wpm
44
Patient Service Representative Neuroscience Resume Examples & Samples
- Ability to functions well in a team focused environment
- Maintains business office inventory and equipment and order supplies
- Files incoming medical reports and correspondence
- Ensures availability of treatment information by filing and retrieving patient records
45
Patient Service Representative Resume Examples & Samples
- Responsible for ensuring the clerical duties for the Admitting and Registration of patients are performed
- Uses professional discretion to ensure confidentiality of information concerning employees, patients and the hospital, as outlined in hospital policies
- Protects the legal and financial standing of the hospital by ensuring that the Patient Service Representative are obtaining appropriate signatures on consent to treat forms and required assignment of benefits forms, adhering to written policies and procedures
- Each Coordinator will be cross trained in all aspect of admissions
- Reviews and updates assigned reports within 24 hours of receipt, as requested
- Responsible for ensuring the financial duties for the Admitting and Registration of patients is performed
- Collects correct data from patients while pre-registering and registering
- Obtains eligibility for patients while pre-registering and registering
- Meets all pre-certification requirements according to insurance specifications
- Performs all follow-up that is required (copying of i.d. cards, scanning of orders into Powerchart, etc) is performed in a timely and professional manner
- Determines proper financial class and payor codes while establishing the estimated financial responsibility of the patient and insurance company. Communicates to the patient and/or guarantor the financial policies of the hospital
- Assesses the need for pre-certification and authorization while following established guidelines for each patient in order to ensure payment from payors
- Will assist self-pay patients in completing the patient financial questionnaire
- Ensure primary care physician referral is obtained
- Ensure appropriate flow of patient to nursing
- Responsible for ensuring that payments and valuables from patients, are handled appropriately
- Receives cash and check payments from patients, records appropriately and puts in safe as department requires
- Receives valuables from patients and puts in safe as department requires
46
Patient Service Representative Resume Examples & Samples
- One year current experience in the medical office
- Proficient in the following skills: Typing, computer, and medical terminology
- Excellent documentation skills and ability to follow up
47
Patient Service Representative Resume Examples & Samples
- Bachelor Degree in Administration, or Health Care professional as nutritionist or Diabetes education
- 3 years of experience in Customer Service
- Extremely polite, professional, reliable, and honest
- Proficient with data entry in databases and excel, ability to type well, navigate the Internet, and perform simple sorting functions
- Ability to interact well with people and schedule appointments for patients
- Prior experience in patient management is a plus
- Health care / Diabetes care experience considered as a plus
- Prior experience in med device education
- Proficient in English and Spanish (read, write, speak)
48
Patient Service Representative Resume Examples & Samples
- Previous medical front office experience
- Must have excellent customer service skills, strong typing and computer skills, communication skills, ability to answer multi-line telephone system
- Medical terminology certificate
49
Patient Service Representative Resume Examples & Samples
- Current BLS certification for HealthCare Providers (within 90-days of hire)
- At least one year medical front desk experience
- Hospital or Ambulatory Care Customer Service
- Clerical experience and medical experience
50
Senior Patient Service Representative Resume Examples & Samples
- Verifying accurately entering essential patient information into the hospital registration and scheduling system with 90% accuracy
- Daily maintenance of patient records and provider template and daily schedules while following HIPPA guidelines
- Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, maintaining PSR staff schedules, supervising their day to day activities and participate in PSR evaluations and evaluations, organize and PSR meetings, perform Payroll edit functions, answer billing inquiries, address parent complaints and escalating as necessary, attend and participate in monthly PL meetings, Complete all reports (i.e. Eligibility Rejection, Claim Edit, Self-Pay, ICM Care Gap Reports, Charge and Patient WQ’s, Co-Pay report etc…), Coordinate daily eligibility verifications, Reconcile drawers and make cash deposits, Order Supplies and other clerical duties as assigned
- 3 years related healthcare, registration, physician billing, medical records and/or medical office experience
51
Temp Patient Service Representative Resume Examples & Samples
- While following all department procedures and guidelines, completes daily assignments, projects or tasks
- Maintains equipment, files, databases
- Participates in performance improvement activities or meetings then recommends actions to improve results
- Once trained and assigned, assists with patient service functions
52
Patient Service Representative Resume Examples & Samples
- Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed
- Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability
- Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures
- Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures. Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues
- Records and forwards accurate messages to providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner
- Call Center and/or telephone customer service experience
- Strong typing skills 40+wpm. Knowledge of medical terminology
- Bilingual written and verbal communication skills
53
Patient Service Representative Resume Examples & Samples
- Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers
- Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call
- Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions
- Sends out accurate and complete communication e-mails to physicians or other healthcare providers
- Demonstrated skills in service excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations
- Attention to detail, strong verbal communication, customer service and keyboarding skills
- Prior experience working in telephone customer service
54
Patient Service Representative Resume Examples & Samples
- Collects co-payments/give receipts/reconcile payments/batch fee tickets
- Prepares charts
- Reviews patient demographics and insurance information
- Performs/updates demographics and insurance registration
- Collects co-pay/insurance cards, copying required information
- Manages patient flow
- Maintains waiting rooms
- Schedules first available appointments
- Takes voice mail messages off phones and direct appropriately
- Answers and triages calls, directing to appropriate individuals or departments
- Handles all telephone interactions
- Performs check-in and check-out functions
- Processes and track referrals
- Handles patient/MD correspondence
- Manages all MD requests
- Schedules patients with ancillary and specialty providers
- Responds to patient questions and complaints
- Monitors work flow/review morning and afternoon tasks
- Assists in work assignments
- Reports performance issues to supervisors
- Assists in meeting/auditing
55
Patient Service Representative Resume Examples & Samples
- Floats/cross train in all areas
- Ability to handle a “call center” environment; fast-paced, multi-tasking
- Effective “team player”; can work and relate well with co-workers
- Ability to communicate effectively on the telephone to serve the needs of the patient/caller in manner that is efficient and productive
- Exercise intermediate level of problem-solving and conflict resolution skills, especially with complex situations and handling upset or irate patients
- Understands the importance of maintaining confidentiality and will do so according to HIPAA standards
- Supports organizational and departmental changes and demonstrates a high degree of flexibility (i.e., unexpected absences, call volume variances)
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
- Promote sense of pride in the Call Center and positive interpersonal relations among all clerical and clinical staff
56
Patient Service Representative Utah Resume Examples & Samples
- Adapt quickly under stress and in critical situations, make sure to always exercise patience and compassion
- Can navigate quickly and proficiently in our system, the ability to quickly learn this technology is a must
- Ready to “Do Work that Matters”
57
Patient Service Representative Resume Examples & Samples
- Two years medical front office experience
- Answering multi-line telephone system
- Strong customer service (in-person and telephone) skills
- Ability to multi-task and work in a fast-paced work environment
- Strong professional level of written and oral communication skills
- Ability to adapt to unpredictable situations and use good judgment and tact in dealing with patients
58
Patient Service Representative Resume Examples & Samples
- Experience working in a dental office
- Strong knowledge of dental insurance, preferred
- Knowledge of EOB's
- Excellent phone skills
59
Patient Service Representative Resume Examples & Samples
- Assists with coordination of activities related to insurance precertification/authorization and provides counseling to patients or patient's representative regarding pre-service requirements and instructions
- Provides financial education to patients and family on insurance benefits and/or self-pay programs available. Explain financial liability and hospital billing process to ensure that patient's financial commitment to the institution is arranged for service provided
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
60
Patient Service Representative Resume Examples & Samples
- One year of experience in a healthcare environment or a minimum of two years of experience in a customer service focused role
- Experience with electronic medical records preferred
- Written communication skills necessary for appropriate and accurate documentation
- Demonstrates an ability to use good judgment for maintaining confidentiality
- Strong computer skills, including experience with Intranet and Internet usage, Excel, Word, email, and web based applications
61
Patient Service Representative Resume Examples & Samples
- Medical Terminology certificate or medical terminology knowledge
- Two years high contact customer service and/or medical front office experience
- Knowledge of eye insurance plan
- Skills in Computer programs
- Cashiering skills
62
Patient Service Representative Resume Examples & Samples
- One to two years in the medical field, front office with a strong emphasis in customer service
- Computer skills and multi-line telephones
- Must be able to type 30 words per minute with 2 errors or less
- Completion of a medical receptionist or equivalent training
63
Patient Service Representative Resume Examples & Samples
- One year recent medical front office experience
- Knowledge of medical office scheduling
- Must have good cash managing skills
- Excellent phone interactions
64
Patient Service Representative Resume Examples & Samples
- 2-3 evenings per week required. Hours vary from 7am – 7pm
- Travel to various locations required
- Evening shift coverage required, up to 7pm
- Basic computer operating knowledge and basic math skills for handling monetary transactions required
- Highly preferred: Office experience, advanced secretarial education, knowledge of medical terminology and third party billing
65
Patient Service Representative Resume Examples & Samples
- Participates in improving Call Center performance and productivity
- Recommends areas or approaches for improvement
- Other clinic related duties as assigned by supervisor or manager
66
Patient Service Representative Resume Examples & Samples
- Demonstrates excellent organizational skills
- Demonstrates the ability to assess situations quickly
- Directs callers and/or patients to the appropriate staff
- Demonstrates excellent time management skills
- Demonstrates strong computer skills
- Demonstrates excellent telephone skills answering the phone in a timely manner and directing the call to the appropriate person or takes accurate messages
- Accurately schedules appointments in computer and schedules ancillary appointments through hospital departments
- Requests the fees from patients following WCMP Billing Policy Guidelines
- Accurately demonstrates the ability to generate provider schedules daily
- Notifies patients of any changes in their appointments due to physicians’ time away from the office.(Bump List)
- Verifies and updates patient demographic information in the WCHC computer system as each patient arrives, acknowledges the patients arrival in the computer system, copying insurances cards, updating HIPAA information, obtaining record release if needed and updating the Medicare Secondary Payor Questionnaire
- Enters referrals into the WCHC computer system as directed by Provider and follows up on any required prior authorizations for the patient/performs any pre-certification for testing or prior authorizations for referrals
- Communication/Interpersonal Skills
- Maintains competency through ongoing training and education including mandatory hospital in-services yearly
67
Patient Service Representative Resume Examples & Samples
- One year of reception/customer service experience
- Computer entry and multiple phone line skills
- Prior Occupational Medicine and Workman’s comp experience
- IDX and Advanced Web/Touchworks experience
68
Patient Service Representative Resume Examples & Samples
- Two years medical front office experience required with a strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program
- Medical Terminology certificate
- Knowledge of insurance and co-pays
- Strong computer experience
- Strong written and verbal communications skills
- Ability to remain calm and use excellent judgment in stressful situations
- Teamwork and customer service abilities
- Knowledge of co-insurances
69
Patient Service Representative Resume Examples & Samples
- Two years current customer service experience
- One year current medical front office experience or completion of a medical receptionist/equivalent training program with medical terminology
- Keyboarding, computer, and cashiering skills
- Effective interpersonal and customer service skills
- Ability to diffuse situations using good judgment, tact, and professionalism in dealing with internal and external customers
- Medical terminology class
70
Patient Service Representative Resume Examples & Samples
- One year current medical front desk experience
- Able to answer multiple calls
- Medical terminology skills
- Excellent oral and written communication
- One year clinical experience preferred in outpatient clinic
71
Patient Service Representative Resume Examples & Samples
- Minimum of one (1) year of clerical experience in a medical facility required
- Must have reliable transportation & Washington State Driver License
- Must be willing to work variable hours and some weekends
- Prior professional experience in the customer service
72
Patient Service Representative Resume Examples & Samples
- Answer all in-coming calls
- Schedule appointments
- Check in patients for appointment
- Scan records into EMR
- Schedule hospital admissions and diagnostic testing
73
Patient Service Representative Resume Examples & Samples
- Medical terminology is required within 90 days of employment
- Hospital or Ambulatory Care Customer Service clerical experience; or medical front office experience
- Medical Billing experience
74
Patient Service Representative Resume Examples & Samples
- Part-time= 20 hours week
- Reconciliation of daily services to include collection and processing of payments received and scheduling appointments
- Other areas of responsibility may include answering telephones, entering messages and follow through other clerical duties as assigned
75
Patient Service Representative Resume Examples & Samples
- Two years medical office experience
- Strong emphasis in customer service, computer skills, and phones or completion of a medical receptionist or equivalent training program
- Ability to multi-task and use good judgment and tact in dealing with patients
- Experience with IDX
76
Patient Service Representative Oncology Resume Examples & Samples
- Warmly greeting and registering arriving patients
- Answering incoming calls promptly and professionally, evaluating priority, and directing calls appropriately according to urgency and subject matter
- Scheduling new patient appointments accurately, and informing patients of essential preparation requirements prior to visit
- Collecting co-payments and office charges as needed and explaining office payment billing policies to patients
77
Patient Service Representative Resume Examples & Samples
- Six months experience as a receptionist with a strong emphasis in customer service
- Proficiency in the use of computers and the internet for business related activities
- Capable of efficiently managing multiple phone lines in a professional office setting
- CPR required within the first 90 days
- Medical Terminology is preferred
78
Patient Service Representative Resume Examples & Samples
- Recognizes and uses appropriate patient type for patient registration. Identifies correct physician and service
- Obtains signatures on all appropriate forms and makes copies of insurance cards
- Enters patient orders and patient information accurately and in a timely manner; maintains computer/fax equipment
- Assembles and supplies forms for the medical record; assembles admission/discharge charts, photocopies materials, transcribes physician orders; files patient data in medical record, maintains department log; inventories, orders, and stores supplies as directed
- Notifies patients of lab results after direction from the RN; directs patient symptom management concerns to the nurse of physician
79
Patient Service Representative Resume Examples & Samples
- Answers calls through a computer based system and utilizes several computer systems to accurately and efficiently verify, pre-register and schedule patients
- Schedules appointments and coordinates access for patients with specified clinician according to scheduling guidelines, patients needs, and availability of clinician
- Accurately and efficiently verifies, pre-registers and schedules patients
- Answers all incoming phone calls in a timely manner and directs to the appropriate team or individual in accordance with procedures
- Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address
- Informs patients of insurance coverage copays and/or completes payment option form and documents in patient account for front desk staff
- Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements
- Researches and facilitates patients questions and concerns according to established guidelines and procedures
- Bachelor's degree or equivalent combination of education and experience is required
- Bachelor's degree preferred
- 1 to 3 years experience required
- Prior medical business office or insurance company experience required, preferably in a customer service position
- Prior experience working with third party payer regulations preferred
- Prior experience utilizing a computer-based phone system preferred
- Knowledge of insurance and third party payers preferred
- Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills
- Identifies problems; determines accuracy and relevance of information
