Patient Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the patient service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Ondricka

Joesph

Ondricka

999 Lorenz Valley

Detroit

+1 (555) 792 5844

999 Lorenz Valley

Detroit

Phone

p +1 (555) 792 5844

Experience Experience

Los Angeles, CA

Patient Service Respresentative

Los Angeles, CA

Rosenbaum Inc

Los Angeles, CA

Patient Service Respresentative

Assist co-workers with problem solving
Develop co-workers relationships and strive to become a “team player”
Assist with new employee orientation and with their continued growth
Assist Director and Team Leader in maintaining a quality registration product
Perform all other duties as assigned
Confirm accuracy of patient history and demographics
Take part in departmental cross-training program

Los Angeles, CA

Patient Service Navigator

Los Angeles, CA

Dare-Hudson

Los Angeles, CA

Patient Service Navigator

Assists clinical staff with lifting and moving patients for transfer and transport
Serves as HEART coach/role model and provides feedback of resolution to involved parties
Participates in best practice initiatives, offers suggestions and supports Nurse Managers and Staff in satisfaction initiatives
Cleans transportation equipment according to Infection Control protocols
Picks-up and delivers materials and equipment, as directed, to various offices and departments within the Hospital according to related operating policies and procedures
Cleans, maintains and operates transport equipment and operates elevators to move or escort patients/visitors to and from various hospital areas, as directed, following established operating policies and procedures
Advises CC Staff and employees on dealing with difficult patients

present

Los Angeles, CA

Spec, Patient Service, Fd

Los Angeles, CA

Mayer-Runolfsson

present

Los Angeles, CA

Spec, Patient Service, Fd

present

Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
Maintains records and makes daily cash deposit as assigned
Enhances professional growth and development through educational programs, seminars, etc
Complies with established departmental policies, procedures, and objectives
Provides guidance to departmental personnel in medical office on administrative policies and procedures
Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc

Education Education

Bachelor’s Degree in Communication

University of North Texas

Bachelor’s Degree in Communication

Skills Skills

Ability to multi-task, manage details and organize efficiently and effectively
Ability to read, interpret, and apply policies and procedures
Ability to set priorities among multiple requests
Ability to interact with patients, medical and administrative staff, and the public effectively
Skill in organizing work, making assignments, and achieving goals and objectives
Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public
Skill in analyzing situations accurately and taking effective action
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures
Skill in verbal and written communication
Skill in computer hardware and software use

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Patient Service Respresentative Resume Examples & Samples

Maintain daily operations of each registration area
Greet patients in a friendly and helpful manner, identifying self. Wears ID badge with the name visible
Distribute admission material to appropriate departments
Assist co-workers with problem solving
Accept payments from patients and accurately complete cash sheet

Patient Service Navigator Resume Examples & Samples

Assists trauma and emergency general surgery patients with scheduling multidisciplinary follow up clinic appointments, preferably before they are discharged from the hospital. Coordinates with multidisciplinary services to help patients navigate the system and schedule these appointments
Works closely with hospital care coordination and social work to identify and resolve potential social or financial challenges for patients needing follow up care
Follows up with patients’ primary care physicians or referring providers via letter about their recent hospital encounter, highlighting any new diagnoses and incidental findings
Periodically visits with trauma and emergency general surgery patients on the inpatient unit to ensure they are receiving the attention they need and expect
Alerts program leadership to patient service issues and any areas in need of improvement. Contributes to the continuous performance improvement of the trauma and emergency general surgery programs. Provides relevant updates at the monthly Trauma Performance Improvement and Patient Safety (PIPS) committee meetings
Assists with any other trauma-related project or initiative as needed, at the discretion of the Trauma Program Manager
A minimum of 2-4 years experience in a healthcare environment. Experience in social work, public health, or patient care coordination preferred
Ease in interacting with patients, many of whom have complex injuries and multiple comorbidities, including social challenges
Exceptional judgment and discretion in interacting with physicians and staff on sensitive political and confidential issues
Knowledge of current issues in the healthcare environment preferred
Familiarity with information systems preferred
Requires ability to work effectively with physician, nursing, secretarial and ancillary staff
Strong communications and organizational skills
Ability to study issues systematically and generate innovative solutions to complex problems
Ability to focus detailed, concentrated effort to multiple tasks and re-establish priorities as necessary
Ability to effectively respond to time sensitive issues
Demonstrated ability to manage a busy office environment within the context of a large medical center and healthcare delivery system
A high degree of social facility in obtaining cooperation and support from a broad range of people
Initiative and ability to work independently within the scope of the job description

Patient Service Supervisor Resume Examples & Samples

Demonstrated experience working cross-functionally
Strong analytical skills are required including the ability to handle complex patient concerns, claims processing issues, and maintain overall call center metrics for client(s)
Client-facing - Ability to answer questions from clients and senior management
Ability to present to the client and senior management
Strong multi-tasking and problem-solving skills
Proficient using Word, PowerPoint, and Outlook
Intermediate Excel skills including the ability to navigate and manipulate pivot tables as needed
3+ years of strong patient services management experience
3+ years of strong patient services experience in the above specialties
Strong communication/problem solving, strong process and policy documentation skills
Able to motivate others and work under pressure

Supervisor, Sebmf Patient Service Center Resume Examples & Samples

Minimum 3-5 years experience in a customer service business office setting, preferably in a medical specialty practice, with directly transferable skills
Experience as a Supervisor within Sutter Physician Services
Knowledge of medical billing, terminology, CPT and ICD-9 coding a plus
Able to interpret various contracts and health plans
Demonstrate a concern for needs and expectations of clients and customers
Ability to communicate effectively and diplomatically with clients, physicians, health care business executives and the general public
Able to analyze and problem solve
Ability to guide, lead, coach and mentor
Must have a working knowledge of Microsoft Office programs, including Excel, Word, Access or similar programs

Patient Service Navigator Resume Examples & Samples

Visits patients daily on assigned units
Reviews appointments with patient and communicates with applicable departments
Acts as an information resource for patients and families
Assists in maintaining safety needs of patients
Resolves point of service issues, usually same day. Investigates complaints/issues, ensuring impartial and confidential consultation to aggrieved parties
Possesses authority to involve any member of healthcare team to resolve problem
Serves as HEART coach/role model and provides feedback of resolution to involved parties
Consults Staff, employees, patients and family members regarding methods of resolving complaints
May help set guidelines for difficult patients
Advises CC Staff and employees on dealing with difficult patients
Negotiates family disputes as needed
Performs crisis intervention and conflict resolution. Responds to unit codes as appropriate
Reviews and acts upon patient satisfaction data
Participates in best practice initiatives, offers suggestions and supports Nurse Managers and Staff in satisfaction initiatives
Three years related experience reflecting high level of conflict resolution in customer relations industry and/or evidence of exceptional customer service in current role for minimum one year
On Job Training: Completion of communication and computer skill training

Patient Service Trainee Resume Examples & Samples

One year of office experience in a position dealing with the public either in person or by telephone
Successful completion of a job related vocational education program may substitute for up to 6 months of the experience requirement
Note: An Associate's Degree or equivalent may substitute for the experience requirement

Patient Service Supervisor Resume Examples & Samples

Maintains food production that ensures the safety and quality of food according to policies, procedures, and department requirements
Ensure that food items are stored in a safe, organized, and hazard-free environment
Maintain a sanitary department following health and safety codes and regulations
Maintain accurate inventory on a weekly basis according to departmental policies and procedures
May prepare orders as needed per vendor to ensure accurate production for location
Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
Maintain logs on all maintenance required on equipment within the food service department
Perform other duties as requested by the Food Service Director whenever his/her skill and/or experience would be necessary to initiate, coordinate, or complete any given program
Must fill in for absent employees at location as necessary
Attend food service meetings with staff
May perform cashier duties as required
Promote good public relations
Must complete a sanitation course either before or during first year as a lead

Patient Service Coordinatior Resume Examples & Samples

Handle inbound/outbound communications from patients, physicians, and/or physician advocates in a polite and professional manner in accordance with the quality guidelines
Process order rejections and follow-up activities. Prescription annotation required
Additional duties as assigned
Proficiency with personal computers including Microsoft Office; excellent written and verbal communication skills
Knowledge and Abilities: Ability to adapt in a dynamic work environment; learn quickly; maintain accurate information and make decisions with minimal supervision. Ability to work a flexible schedule in order to cover peak call and order entry hours. Strong organizational skills. Demonstrated excellent verbal and written communication; strong focus on customer service with high quality results. Ability to manage timelines and balance multiple deadlines

Patient Service Center Representative Resume Examples & Samples

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws
Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
2+ years of experience in a customer service skills with basic typing ability and working knowledge of a Windows based computer environment

Patient Service Tech Resume Examples & Samples

Must possess a commercial driver’s license with hazardous materials endorsement
Successful completion of Apria Healthcare's Driver Training Program
Must meet job-related requirements to comply with D.O.T., F.D.A. and Joint Commissions regulations
Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand held device, telephone and use a document imaging system and manipulate documents
This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping
The employee must possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job
Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision and the ability to adjust focus to work on a computer and read documents
Strength Aspects
The noise level in the work environment is varies based on the locations or activities proximate to which can range from low to high
Temperature ranges from normal indoor climate-controlled environment in buildings or vehicles and various outdoor conditions and temperature extremes encountered throughout the year in a variety of US states
During off site travel events the employee may be exposed to higher noise levels requiring the use of hearing protection, with moderate potential exposure to moderate dust, chemicals, fumes and odors, as well as cryogenic and cleaning agents
During off site travel events the employee may be required to ride in company delivery vehicles and accompany employees on deliveries and enter into patient homes
May be required to receive vaccinations and participate in medical assessments and testing consistent with the work environment or patients exposed to

Patient Service Center Representative Resume Examples & Samples

Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility
Verify demographic information and update systems when necessary
Verify patient insurance information and liability from the insurer
May perform a portion or complete the full patient financial clearance process; including educating patients on liability and collection of patient liabilities due

Patient Service Center Representative Resume Examples & Samples

Completes the whole patient financial clearance process; including educating patients on liability and collection of patient liabilities due
Secures insurance authorizations for services and updates account accordingly
Performs payment reconciliation & secured payment entry in adherence to financial & cash control policies and procedures

Supervisor, Patient Service Center Resume Examples & Samples

Minimum 3-5 years experience in a customer service business office setting, preferably in a medical specialty practice, with directly transferable skills required
Minimum 2 years experience performing supervisory work required
Experience with service center operations highly desired
Working knowledge of managed care, Medi-Cal, and Medicare eligibility, authorization and billing requirements a plus
Demonstrated ability to remain professional, even when working through difficult situations
Encourage teamwork and collaboration to bring about win/win situations for the organization and staff
Ability to organize work flow and set priorities

Patient Service Tech-miramar, FL Resume Examples & Samples

At least one year related work experience is required
Regularly required to read documents and write neatly, legibility and transcribe accurate information and numbers/values
Will be required to wear various personal protective equipment consistent with the hazards encountered in this role

Patient Service Splst Resume Examples & Samples

Ability to maintain a friendly and welcoming relationship with all patients and clients, including
Ability to efficiently and accurately use office equipment, including fax machine, copier, postage meter, and computer
Responsible for maintaining supply inventory as well as daily distribution of supplies
Schedule new patients and take insurance information to verify insurance information with carrier
Responsible for entering patient information into computer system and ensuring accuracy & completeness of all required fields
Bi-lingual skills will be preferred where client basis requires additional language needs
Ability to type 40 words per minute
Microsoft Office, including word, excel
Patient Scheduling and Billing Systems

Patient Service Ambassador, Gwinnett PRN Resume Examples & Samples

Greet members/visitors
Give directions to members
Maintain lobby area
One (1) year of customer service experience

Patient Service Navigator Resume Examples & Samples

Cleans, maintains and operates transport equipment and operates elevators to move or escort patients/visitors to and from various hospital areas, as directed, following established operating policies and procedures
Basic Life Support (BLS) or equivalent certification within first three (3) months from Date of Hire, required
Prior hospital experience, preferred
Demonstrated knowledge of patient transfer/transport techniques, and related body mechanics
Knowledge of basic related Safety and Infection Control policies and practices
Ability to utilize electronic technology for data input

Patient Service Navigator Resume Examples & Samples

Provides formal hand-off report at destination when not required to stay with patient
Reports any changes in patient status/condition during transport
Removes and reports defective equipment to supervisor
Assists clinical staff with lifting and moving patients for transfer and transport
Transports I.V. and oxygen tanks with patients, as needed
Cleans transportation equipment according to Infection Control protocols
Evaluates patient readiness for transport and need for appropriate equipment and ensures that equipment is ready and available
Assists patient to and from bathroom and with dressing, when requested/ required
Recognizes cardio-pulmonary distress symptoms and sends for code team
Uses patient transport tracking system to record patient information; assignment acceptance and closure
Picks-up and delivers materials and equipment, as directed, to various offices and departments within the Hospital according to related operating policies and procedures

Bft Temporary Patient Service Coordinators Needed for Mgh Resume Examples & Samples

Provide administrative support to healthcare providers within a high-volume ambulatory setting, and function as the primary interface between the patients and medical team
Schedule patient appointments, diagnostic testing, and surgeries
Obtain referrals and pre-certifications as needed
Register and/update demographic, PCP, and insurance information
Collect co-payments and fees
Oversee details of billing
Answer phones, and triage calls as appropriate
Photocopying, faxing, and filing
Associate or Bachelors degree, or equivalent secretarial training preferred
1+ years' experience in a healthcare setting required for Level I role. (Additional experience required for higher level positions.)
Demonstrated understanding of managed care and other insurance-related coverage plans
Computer literacy, including proficiency with Windows-based computer applications essential
Demonstrated, accurate typing and data entry skills
Prior customer service experience
Knowledge of EPIC software a plus!
Strong patient service orientation and well-developed communication skills
Qualified individuals must be available to complete a four-day, operations training program, and to work part-time or full-time, Monday-Friday, days
He/she should be a quick study, with a "can-do," positive attitude, and a demonstrated ability to be both reliable and punctual

Senior Director, Patient Service Center Resume Examples & Samples

8 years prior leadership experience in a large contact center and/or healthcare along with the ability to lead large operational departments in a matrix environment
Extensive knowledge and experience in managing complex operations spanning call center, and/or health care industries
Demonstrated strong budgetary and financial management skills in a P&L environment
Expert communicator and analytical thinker with strong coaching and problem solving skills
Extensive experience in project management experience and multi-tasking skills
Experience managing client relationships
Experience with innovative telephony technology

Patient Service Tech Resume Examples & Samples

Standing, walking and/or continuously moving around
Kneeling, stooping, crouching, crawling or working in other unusual physical positions
Climbing (including ladders, stepping stools, and/or stairs) or balancing
Stretching and/or reaching to retrieve/replace objects
Pushing, pulling, lifting and/or carrying heavy objects (70 lbs. or more) without aid of physical devices
Dexterity and eye-hand coordination to perform activities which involve holding, positioning, manipulating, typing (keyboarding or data entry), etc
Visual ability to monitor instruments and computers, distinguish characters (letters, numbers, etc.) recognize colors, observe physical characteristics, etc
Hearing ability to recognize sounds, sound patterns and/or other auditory stimuli
Physical ability to react/respond quickly in emergencies, including life threatening situations
Fluency in English Language (Written & Spoken)
Valid NJ Driver's License
Ability to Pass a DOT Medical Examination (CDL License is NOT Required, only Medical Exam per NJ Commercial Vehicle Regulations)
2+ Years experience with home medical equipment preferred
On-Call and some Weekends Required

Patient Service Ambassador Resume Examples & Samples

1 Keep patients and family members informed in waiting room. Comply with HIPAA regulations
2 Transmit messages to appropriate person/location using well-modulated voice, acceptable language and professional and compassionate conduct
3 Listen in a participatory manner by looking directly at the person speaking, observing body language, and facial expressions. Indicate by responding in words and actions that you acknowledge and understand the sender’s message
4 All written communication should be neat, organized and contain the adequate amount of information needed
Education: High School Graduate or equivalent
Licensure: Valid Driver’s License / CPR Certified
Experience: Previous customer service experience, preferably in a healthcare environment
Other Skills and Knowledge: Good communication skills, good computer skills. Knowledge of basic medical terminology. Able to multi-task. Must show initiative, take ownership and be able to resolve issues. Must be proactive, team oriented, empathetic, and patient. Must be able to remain positive under stress. Must be able to evaluate and interpret appropriate information needed to identify each patient’s requirement relative to specific need. Able to pick up on non-verbal cues from patients, families, and co-workers. Must be able to provide anticipatory service to the patient and their family members
Education: Some college preferred
Experience: Previous hospital experience
Other Skills and Knowledge: Computer skills & medical terminology

Patient Service Technician Resume Examples & Samples

Must be 21 years of age or older
Employee continually engages in activities that require talking and hearing
The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions
There is moderate exposure to dust, fume, mists and odors
General lighting is generally provided via florescent lighting indoors, and natural lighting outdoors, and low light conditions consistent with outdoor and/or night working environment
Will be requires to use hand tools for assembly and repair, material handling equipment, cutting, carrying devices, cleanup kits or equipment
May be required to work with cryogenic fluids requiring special precautions and PPE

Patient Service Tech Resume Examples & Samples

Responsible to provide good customer service as the front line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members
Properly register patient demographic information into the Meditech System, or in the future any laboratory information system being utilized by this laboratory. Information must be complete and accurate ensuring adequate information at time of service for services to be billed
Enter the physicians' orders for lab work into the LIS accurately and on the correct patient account
Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients
Able to handle specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service

Patient Service Tech Lower Cape Resume Examples & Samples

Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved
Responsible for basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity
Has knowledge of working multiple C-Lab collection sites; minimum of 3 sites in order to cross over locations. Must be able to open and close each site
Responsible to fill supply orders for clients and collection sites
Responsible to keep phlebotomy areas well stocked, including the stock room
Responsible for daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily

Patient Service Tech, Upper Cape Resume Examples & Samples

Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines
Performs EKGs on scheduled patients, accurately placing leads and obtaining printouts to be professionally read by physicians. (Location dependent)
Is responsible to perform an occasional stat draw at a nursing home, a patient home or physician office when designated by management
Responsible to be on a rotation for On-Call per contract

Patient Service Intermediate Resume Examples & Samples

Coordinate and schedule pre and post-operative appointments and all relevant studies and tests as directed by faculty and nursing staff
Complete insurance authorizations for outpatient surgeries and diagnostic tests
Ensure information such as operative details, required equipment, and procedure codes are entered into MiChart correctly
Responsible for posting scheduled surgeries to section, division, and faculty calendars to ensure transparency across care teams
Assist in the monitoring of OR utilization by division, faculty, and location, in efforts to maximize efficiency
Work in conjunction with supervisor to ensure unutilized time is reallocated within the Section and/or is appropriately relinquished
Work closely with administrative assistants to ensure faculty availability and preferences are upheld
Conduct continuous improvement projects in order to affect the quality, speed, and efficiency of surgery scheduling
Utilize discretion and appropriate judgment regarding sensitive and/or confidential matters
Cross cover breaks and vacations with OR scheduler team
Demonstrated experience delivering excellent customer service
Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required
Time-management and multitasking skills are necessary
High school diploma or an equivalent combination of education and experience
Professional, flexible and a positive team player
3-4 year's of experience
Familiarity with obtaining medical records or professional medical billing
Exception interpersonal skills
Demonstrated active listening skills
Three to five years of clerical experience, including one year experience in an outpatient clinic is strongly preferred
Experience scheduling in both MiChart and OpTime
Knowledge of university policies and procedures

Patient Service Manager Ii Pcs / Pacu Resume Examples & Samples

Human Resource Management - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning
Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes
Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, JCAHO, Board of Nursing and other specified accrediting bodies. Standards of practice will reflect integration of current scientific evidence
Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits
Education - Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population
Customer satisfaction--Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations

Patient Service Csr-richmond, Jun Resume Examples & Samples

Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs
High School Diploma/GED is a must
General knowledge of windows-based applications and web technology
Must be able to work a flexible schedule

Spec, Patient Service, Fd Resume Examples & Samples

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
Maintains records and makes daily cash deposit as assigned
Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
Maintains recall lists and communicates with patients as appropriate
May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
May escort patient to examination rooms and chaperones patients as required
May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
Provides guidance to departmental personnel in medical office on administrative policies and procedures
Regular, reliable and predictable attendance is required
Additional specialized medical secretarial/medical office training preferred
Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
Ability to think critically and exercise sound judgment
Excellent communication, interpersonal and organizational skills
Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc

Spec, Patient Service, Fd Resume Examples & Samples

Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information
Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies
Identifies problem related priorities, and responds to urgent patient needs by contacting/interrupting supervisors within guidelines
Resolves patients’ questions and concerns; handles requests for out of state lab appointments, etc
Documents appropriate information in computer system. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
May inform nursing staff or others of laboratory results

Patient Service Manager Resume Examples & Samples

Interpersonal skills necessary in order to assign work to personnel, explain Hospital meal preparation policies and exchange factual information with Dietitians and other departmental personnel when discussing menu changes, and modified diet preparation
Analytical skills necessary in order to calculate measures in the preparation of appropriate quantities
Ability to concentrate and pay close attention to detail for up to thirty percent of work time necessary when reviewing menus and work orders, developing new recipes, monitoring food preparations and inspecting food
Excellent organizational skills and staff supervision/motivation abilities

Patient Service Center Representative Resume Examples & Samples

Ability to work in a call center environment
1-4 year administrative experience in medical facility, health insurance, or related area
2+ years in Patient Access/Scheduling preferred

Patient Service Tech-per Diem-eatontown Resume Examples & Samples

Valid Driver’s License (Clean abstract for 2 years)
Ability to pass a DOT Medical Exam
Prior experience with home medical equipment preferred
Must be available to work evenings and Saturday
Able to lift, push or pull up to 70lbs or more
Ability to read maps and/or GPS system
Ability to work independently and must posses critical problem solving skills

Patient Service Representive Resume Examples & Samples

Answers all incoming calls; assesses callers needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner
Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel
Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer
Maintains physicians schedule: on call, vacations, meetings, etc
Schedules outpatient appointments/testing and hospital admissions upon request. Obtains necessary pre-certification as required
Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment
Collects co-pays, deductible and other out of pocket amounts at time of visit
Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage
Handles incoming phone calls from patients needing to schedule or reschedule appointments
Provides patients with accurate and legible appointment cards. Documents no shows in patients chart for missed visits. Follows up with patient to reschedule any missed appointments
Arranges for patients to have financial counseling as needed
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested
Prepares correspondence, memos, forms and other typing as requested by supervisor
May provide guidance and daily work direction to junior level staff

Patient Service Representativ Resume Examples & Samples

Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary
Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed
Sets-up financial arrangements with patients as necessary
As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources

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