Patient Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the patient job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Will

Gage

Will

95656 Veum Garden

Chicago

+1 (555) 441 9886

95656 Veum Garden

Chicago

Phone

p +1 (555) 441 9886

Experience Experience

Phoenix, AZ

Patient Financial Coordinator

Phoenix, AZ

Stoltenberg Group

Phoenix, AZ

Patient Financial Coordinator

Greets and provides assistance to visitors and patients
Works with department clinical liaisons for drug grants and programs for inadequately insured patients
Discussing financial options (in person or by telephone) with Managed Care Initiative patients who are considering additional services at Memorial
Providing patient with information regarding hospital billing and other administrative procedures
Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance.-60%
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payer#s case manager
Work with Centralized Authorization Unit and care team to identify potential payer issues prior to patient visit

Houston, TX

Patient Financial Coordinator Transplant

Houston, TX

Ritchie-Kohler

Houston, TX

Patient Financial Coordinator Transplant

Provides timely and effective service to internal customers
Evaluate patient requests for financial assistance
Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
Interview Patients /Provide Financial Counseling
Case Management (Transplant)
Clear work queue edits

present

Detroit, MI

Patient Financial Coordinator Pediatric Bone Marrow Transplant

Detroit, MI

Kub Inc

present

Detroit, MI

Patient Financial Coordinator Pediatric Bone Marrow Transplant

present

Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)
Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
Data Maintenance and Billing Information for (Transplant specific) work
Communicate opportunities to management
Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services

Education Education

Bachelor’s Degree in Healthcare Administration

University of Virginia

Bachelor’s Degree in Healthcare Administration

Skills Skills

Ability to pay continual attention to detail
Excellent communication skills
Ability to effectively to multitask and prioritize
Strong analytical background
Ability to work on cross-functional teams
Ability to read, write, communicate, and understand instructions given in
Ability to read, write, communicate, and understand instructions given in English
Demonstrate ability to read, write, communicate and understand instructions given in English
Knowledge of environmental services equipment and chemicals used by the department
Demonstrates knowledge of environmental services equipment and chemicals used the department

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Patient Reported Outcomes Leader Resume Examples & Samples

Responsibilities as a member of the Global Patient-Reported Outcomes (GPRO) Center of Excellence. In this capacity you will provide technical Patient-Reported Outcomes (PRO) support to other members of the GHEORE department and to cross- functional stakeholders and plan, design and execute PRO studies
Responsibilities as a member of a Global Product Team (GPT) representing and helping execute the GHEORE product strategy. In this capacity you will support the GHEORE product team(s) to which you will be assigned to coordinate and articulate the integrated GHEORE global product strategy and represent GHEORE in the company wide product-related working groups (Global Value Team (GVT), Product Development Team (PDT), Global Development Team (GDT) etc.)
Assist in developing and implementing GPRO studies agreed upon by the GDT in order to maximize commercial opportunities for Shire products and provide input to the global product strategy
In collaboration with GHEORE product lead, ensure that GPRO projects have received input from the Global Market Access (GMAc) representative
Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.)
Maintain awareness of new methods, tools and data sources to ensure study methods represent current state of the science
Contribute with the GHEORE Product Lead to develop a GHEORE global product strategy in support of target product profiles(TPP), drug development, commercialization programs and market access plans for global markets
Assist (or lead) in the design and effective management of GPRO projects and studies
Appropriate awareness of global drug development, patient-reported outcomes and clinical outcomes assessments, pharmaceutical outcomes research
Technical competency in at least two of the following: systematic reviews, qualitative research, psychometrics, or statistics. Excellent communication, influencing and negotiation skills
Technical competency in use of ePRO/eCOA and linguistic validation of COAs
Excellent analytical skills and ability to draw insights/derive viable strategic options that offer opportunities to align cross-functionally
Appropriate understanding of global market access requirements for pharmaceutical products
Ability to work cross-functionally
Self motivated and able to work independently
Excellent writing skillsStrong process/project management skills

Global Patient Reported Outcomes Leader Resume Examples & Samples

Global Health Economics , Outcomes Research and Epidemiology (GHEORE) Product (s) lead
Propose, develop and implement GPRO studies agreed upon by the GVT in order to maximize commercial opportunities for Shire products
Lead the design and execution of GPRO studies
Ensure effective, efficient and timely execution of GPRO deliverables
Contribute and collaborate during the product strategy development process and plans for dissemination of PRO data
Proactively contribute and support the GHEORE Therapeutic Area (TA)/BU lead(s) in the development of the global product strategy and the implementation of the GPRO agreed upon deliverables
Provide professional PRO consultation to GHEORE Product Leads or other department members (non PRO experts) on PRO projects/deliverables regarding strategic or methodological issues related to PRO, when needed
Ensure the scientific quality and integrity of all GPRO projects to which you contribute either as a lead or as an advisor
Ensure that GPRO projects have received input from the Global Market Access lead, or the appropriate GMAc representative responsible for country adaptation, and assist in the local adaptation process
Identify, evaluate, retain and oversee a global network of consultants and contract organizations to execute the GPRO evidence generation deliverables (e.g. qualitative PRO development evidence, psychometric analyses, PRO qualification dossiers, etc.) Maintain awareness of new methods, tools and data sources to ensure study designs are up to date
Coordinate and contribute to the development of GHEORE global product strategy in support of
Drug development and commercialization programs
Go/no go decisions for product candidates
Market access plans for global markets and global reimbursement strategy
Represent and garner support for the GHEORE product strategy within Shire’s product teams such as the GVT, PDT and product marketing teams as necessary
Be the point person for the assigned product(s) across the company for all GHEORE related issues including product strategy, deliverables and a reference point for all problems facing the product team related to GHEORE for the specific product
The GHEORE proposed product strategy will by its nature be comprehensive and interdisciplinary including PRO, HE, EPI and OR. The product lead is responsible for
Leading a GHEORE product team
Ensuring that the product global strategic needs are identified and addressed by obtaining input from the product teams and the GHEORE product team members from all GHEORE centers of excellence
Engaging the GHEORE product team members and coordinating and monitoring the execution of the plan
Communicating and collaborating effectively with GHEORE product team members
Effectively triage concerns and proactively engage the appropriate GHEORE team members and ensure that the GHEORE team supporting the product is a well functioning team in which all members contribute to the strategy development by
Soliciting ideas from team members
Respecting team members professional expertise
Working with the GVT team members to develop a comprehensive strategy and implementation schedule, and securing budget approvals from the product related teams
Identifying strategic or implementation problems early on and identify the departmental resources (e.g. TA/BU leads or line management) that can help solve the problem and engage the appropriate resources for the purpose of problem resolution
Communicating effectively with the GVT and other product related teams to report progress and present study outcome
Ensure that all final deliverables are of high scientific quality and are presented in a way that supports the agreed upon product strategy
Identify conceptual, strategic or methodological issues (especially in non PRO projects) and seek expert advice (e.g. from the appropriate line management). When in doubt seek advice
Ensure accuracy and quality of the GHEORE deliverables/product to internal or external stakeholders
Effectively communicate & collaborate internally (GHEORE) and externally (GVT, GDT etc) to ensure that
Global requirements for the products are addressed
Research findings are disseminated in an effective manner
The value of the proposed GHEORE strategy to the GVT and PDT etc is communicated effectively
In conjunction with the GVT’s cross-functional partners develop the product value proposition and contribute to the Global Value Dossier (GVD) and to the evidence generation plan supporting the value proposition
Maintain awareness of global HEOR requirements, regulatory legislation, payer and HTA trends and requirements
As a leader of the GHEORE product team provide guidance to enable the product team to function effectively and efficiently
Lead effectively the cross-functional product team (s) to influence effective strategy and to accomplish necessary deliverables
Provide performance input for team members to their in line supervisors
When assuming responsibility over direct reports, provide guidance and career development opportunities and assess their performance

Patient Escort Resume Examples & Samples

High school Diploma or G.E.D
Caring and compassionate demeanor
Healthcare/Customer Service experience

Patient Escort Resume Examples & Samples

Ability to lift heavy objects
Caring and compassionate demeanor $
Healthcare or customer service experience

Patient Intake Representative Resume Examples & Samples

1+ year of work experience within an MD practice or Customer Service industry
Familiarity with Office equipment (i.e., telephone, faxing and copying)
Familiarity with PCN, Logician, Docutrak and Clinstar

Out Patient Code Auditor Resume Examples & Samples

4+ years of direct out patient healthcare coding and billing experience including some auditing
CPC or CPC-H Certification
Strong clinical knowledge

Patient Advocacy Manager Resume Examples & Samples

Scoping, establishing and maintaining systems and databases to track and report patient advocacy interactions, grants, and spend
Event management –logistical support for patient-led educational events, patient advocacy organization visits to Shire locations, and Shire’s presence at advocacy conferences and functions
Creation of educational tools and communications support to raise internal
Collating, analyzing and presenting data – facilitate coordination and
30% of Time: Establishing and maintaining systems and databases
20% of Time: Supporting the executives within the global hub,
20% of Time: Delivering internal communications about patient advocacy best practice
20% of Time: Accountable for data gathering and analysis to ensure accurate external reporting on Shire’s investment and involvement with patient advocacy organizations
10% of Time: Supporting the Patient Advocacy Steering Committee

Patient Flow Coordinator Resume Examples & Samples

Minimum five years experience nursing in an acute care setting)
Minimum one year critical care nursing experience
Demonstrates ability to utilize effective, appropriate, and diplomatic oral and written communication skills
Demonstrates ability to utilize critical thinking and problem solving skills to work independently
Valid California Registered Nursing license. Current BLS for Healthcare Provider from American Heart Association from American Heart Association. Clinical certification preferred

Patient Reimbursement Specialist Resume Examples & Samples

Associates degree or equivalent relevant work experience
2 - 3 years in customer service, pharmaceutical, medical, insurance, call center, or related similar field
Fast and accurate data entry
Clear, pleasant speaking voice
Ability to handle multiple tasks and troubleshoot issues
Ability to work with little or no supervision
Ability to adapt quickly to changing environment
Team player/consensus builder
Ability to interact with a diverse group
Must be flexible to work a 40 hour shift between 8am and 8pm (rotating hours)

National Patient Menu Manager Resume Examples & Samples

Bachelor’s Degree from an accredited college or university; Masters/MBA preferred
A minimum of 5 years of progressive responsibilities in the areas of patient dining and/or clinical nutrition and/or patient menu development, with a demonstrated record of success and effective performance
Model key competencies of influencing with impact, understanding the business, focusing on the customer and driving for results
Experience or demonstrated ability to work effectively in a team based environment within a heavily-matrixed organization
Current certifications from relevant food and nutrition industry organizations or knowledge of these organizations (CMS, TJC, DNV)
Knowledge regarding or experience meeting regulatory requirements (Local, State, Federal - OSHA, Department of Health)
Solid understanding of Patient & Clinical space and key trends impacting it
O Strong organizational and project management skills

Global Patient Finding Lead, Fabry Resume Examples & Samples

Global Fabry Patient-Finding (P-F) leadership
Work closely with the digital team to leverage digital channels to reach disparate specialty audiences (use multi-channel strategies and tactics)
Defines content associated training materials, in conjunction with Commercial Operations’ Training function
Selects and manages 3rd party vendors to support programmes development and rollout
Seeks commercial guidance and input into development of programmes or other sub-teams as appropriate
Leads Global CMLR process for P-F deliverables, and is accountable for ensuring P-F materials and activities are approved through CMLR process
Customers - Develops and maintains KOL relationships in a coordinated fashion with other Shire stakeholders
Provides guidance to Regions and LOCs in patient-finding activities
Monitors performance and budgets

International Patient Advocacy Lead Resume Examples & Samples

Anticipate and manage the advocacy budget for Shire’s Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
Develop and implement appropriate patient advocacy strategies and plans for Shire Neuroscience, Gastrointestinal, Ophthalmology and Internal Medicine therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
BS/BA degree (science degree and/or masters preferred) with significant experience in the pharmaceutical, biotech, device or diagnostic industry, including experience in advocacy relations
Therapeutic area experience preferred
Track record of successful alliances with cross-functional colleagues and external stakeholders
Willingness to travel internationally, as needed to serve the patient community and meet company goals

Director, Patient Advocacy Rare Disease Resume Examples & Samples

Implement the Shire patient advocacy strategy and vision: In alignment with company objectives, operationalize the Shire patient advocacy strategy to bring mutually beneficial value to the patient community and to Shire
Support Global Head, Patient Advocacy, in standard setting and communication of advocacy best practices: Internally and externally, communicate Shire’s patient advocacy mission and vision. Collaborate on programs relevant to the broader patient community, while building unique training opportunities. Raise the profile of the patient experience at Shire, while enhancing corporate reputation and standing in the patient community through delivery of clear, transparent and timely communications
Foster strategic external relationships: Consistently demonstrate a patient-centric approach through establishment and cultivation of partnerships with patient advocacy organizations aligned with Shire’s therapy areas
Anticipate and manage the advocacy budget for Shire’s Rare Disease therapy areas: Set the advocacy budget in a manner consistent with the goals in each therapy area, and consistently monitor/track patient advocacy activities and spend, revising spend allocation as appropriate. Contribute feedback to departmental budget planning for advocacy-related activities
Foster a culture of collaboration with cross functional colleagues: Provide patient advocacy landscape and needs assessment to internal teams including Government, Commercial and Market Assess teams. Appropriately steward communications programs with the respective patient organizations. Represent patient advocacy on commercial and brand development teams. Participate in brand planning and product team discussions to align the plans with advocacy opportunity. Coordinate education and PR programs and other related events in support of disease awareness
Develop and implement appropriate patient advocacy strategies and plans for Shire’s Rare Disease therapy areas: Identify external patient advocacy groups and areas of synergy and collaboration, and design tactical advocacy plans tailored to each therapy area
Capture metrics to measure success in patient advocacy- In accordance with key performance indicators, monitor progress against objectives
Experience in public relations and patient advocacy
Proven success in operating as part of a high-performing, multi-disciplinary, and geographically diverse team
Willingness to travel internationally, as needed to serve the patient community and meet company goals; up to 30%

Patient Financial Coordinator Transplant Resume Examples & Samples

Analyze, organize, and utilize complex data and rules related to contracting and patient benefits to provide financial clearance
Work with DUHS Finance, Managed Care Contracting, Pharmacy assistance programs in the development of agreements for International, self funded patients and patients with limited benefits
Interact with Clinical teams (Surgeon, RN Coordinators and Transplant Administration) prior to a patients financial clearance, providing key information and data regarding benefits, support and patient financial liability
Accurately identify which account is to be used for the visit
Changes are communicated to the Clinical Team and Administration as necessary
Patients are followed approximately up to one year post transplant by the PFC
The PFCs are cross trained to provide weekend and evening coverage for solid organ transplant referrals in an effort to provide timely financial feedback to the surgeons
Patient Identification / Pre-registration
Clear work queue edits
Obtain authorizations and pre-certifications as required (see below)
Meet with patients and family members at the time of transplant evaluation or prior to chemotherapeutic treatment
Notify the Transplant Clinical team of financial considerations that prevent or delay listing the patient for transplant
Seek clinical assistance as needed for # Refer patients to the Manufacturer Drug program and Pharmacy Assistance programs as needed for medications
Analyze benefit requirements and initiate the request for authorization / prior approval for the transplant evaluation, admission, clinic visits, donor compatibility, work-up and testing, organ procurement, ventricular assist devices and follow-up appointments
Analyze benefit requirements and initiate authorization, pre-certifications and /or pre- determinations for chemotherapy treatments
Review denials for evaluation and/or transplant and initiate the appeal process with the insurance payer working collaboratively with the patient, family, and physician
Gathers necessary documentation to support proper handling of inquiries/complaints
Review outpatient appointments for active transplant registered patients and resolve any issues related to coverage and payment
Attend weekly Transplant Clinical meetings
System, regulatory and policy training
Identify operational improvements to maximize efficiency and effectiveness of services provided. (5%)

Patient Financial Coordinator Resume Examples & Samples

Share financial screen daily / weekly with the clinical teams at each of their respective meetings
Data Maintenance and Billing Information for (Transplant specific) work
Update demographic and insurance information in MC and the transplant database when informed of changes
PFCs perform a review of each patient visit to determine if a visit was transplant related in order for accurate billing to occur
Communication with the clinicians occurs daily to confirm some visit requirements
Update demographic and insurance information in MC
Analyze benefits for appropriate coverage for services; review contracts and obtain clarification from Managed care Contracting and Payor Coordination as needed
Work with clinical staff to obtain additional clinical information for benefit review in particular as it relates to clinical trials and off label drug use
Assist patients with a financial plan when not adequately funded for transplant (e.g. fundraising) or therapy services
Implement appropriate collection actions and assist financially responsible persons in arranging payment
Explain billing to patients according to PRMO credit and collection policies
Obtaining Authorization and Prior Approval
Work collaboratively with the oncologists for treatment authorization denials and work proactively with the oncologist, drug manufacturer and payor to obtain coverage and prevent post billing authorization denials
Provides timely and effective service to internal customers
Request updates to the effective and termination dates of the transplant approval when expired
Attend Payor / Carrier updates; explain and disseminate information received to necessary clinic / department personnel

Patient Financial Coordinator Pediatric Bone Marrow Transplant Resume Examples & Samples

Process New Referrals for Evaluation / Insurance Verification/Clinical Coordination
Interact with Transplant / Oncology Clinical teams (Surgeon, Medical Oncologists, RN Coordinators and Transplant Administration) to obtain treatment plans, discharge planning, concurrent and retrospective review and patient demographics to begin insurance verification process. Interview admitted patients to obtain required information to begin verification
Prepare financial packets based on each individual patients benefits, patient financial interview, and calculated estimated expenses based on patient benefits
Notify the patient if not financially approved for evaluation at Duke and redirect these patients to the insurance payers case manager
Identify the correct patient in Maestro Care (MC)
On-going financial review /analysis review and analyze patients eligibility, benefit changes and financial status once a patient is accepted for evaluation and through transplant
Identify the correct patient in MC and other systems (ie/ Concert). Accurately identify which account is to be used for the visit
Obtain a Duke Medical Record number for new patients
Resolve MC system alerts for missing or incorrect registration and insurance elements
Add / edit insurance per policy and procedure
Interview Patients /Provide Financial Counseling
Inform patients of the anticipated costs of transplant /chemotherapeutic services, the anticipated patient liability, and the patient responsibilities (e.g. post transplant medications)
Evaluate patient requests for financial assistance
Inform the Oncology Clinical team of financial considerations
Prepare the medical packet (including letter of medical necessity and clinical evaluation) required for obtain prior approval, authorization, or pre-certification
Document authorizations in MC per policy and procedure
Greets and provides assistance to visitors and patients. Explains policies and procedures, and resolves problems
Courtesy and professional conduct is maintained at all times
Case Management (Transplant)
Regularly monitor and work transplant tickler as it relates to waitlisted transplant patients to ensure authorizations and case management and are kept current and up to date on monthly basis
Staff meeting attendance
Communicate opportunities to management

Patient Account Team Lead Resume Examples & Samples

Analyze, organize, and utilize complex data and rules related to the revenue management process
Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards
Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development
PC Intermediate Excel
Advanced Word
Intermediate Database
Intermediate Lotus Notes Accounts Receivable Systems
Intermediate Calculator
Advanced Data entry General Systems for Duke University Health System, PDC
Demonstrated team skills
Excellent analytical/accounting/statistical reporting skills
Level Characteristics N/A

Associate Director, Patient Marketing Resume Examples & Samples

Minimum Undergraduate degree with 7 years Product Management, Pharmaceutical preferred
Demonstrated capability in marketing campaign development leadership and execution
Proven ability to work in an international, matrix environment
Excellent writing skills, editing skills, excel, power point and organizational skills
Effective at managing teams without direct reporting responsibility
Evidence of strong leadership/management skills
Proven ability to communicate effectively in teams, small groups and in a presentation
Pharmaceutical sales and product launch experience
Knowledge of rare disease, Lysosomal storage disease therapeutic area
Marketing degree, MBA preferred

Standardized Patient Resume Examples & Samples

Performing a variety of duties in order to accurately and consistently portray specific types of symptoms as defined by a patient case. This may include memorizing the history of their present illness, past medical history, physical exam results as well as demonstrating appropriate body language, emotional status, and personality characteristics
Simulate a variety of clinical scenarios including a patient's appearance, demeanor and affect, communication style, chief complaint, symptomatology, patient medical history, and physical finding
Demonstrate interviewing skills with students of the School of Medicine, School of Nursing, or other students utilizing the simulation center
Instruct and practice interviewing and some superficial physical assessment skills with medical students
Give feedback after interviewing the student
Evaluate and assess the student's skills
Deliver feedback in person verbally, written, or electronically
Prior experience in a simulation environment

Client / Patient Simulator Resume Examples & Samples

Act as a client or patient in encounters with medical students and respond with programmed responses according to the questions asked
Portray a particular case or patient presentation accurately and consistently
Evaluate the adequacy of the interview and communication skills by filling out a checklist, and also by giving verbal and/or written feedback following each encounter
Represent patient viewpoint and provide individualized feedback to medical students on clinical, interpersonal skills, and professionalism in a constructive manner
Must be able to read and write
Must be able to use a computer and enter information as it relates to the program
Experience in a public service field
Previous job experience where customer service is a key component of the job
Must be reliable, punctual and dependable
Be able to memorize case materials
Provide verbal and written feedback for students
Maintain a professional demeanor and arrive to sessions on time

Patient Case Manager Resume Examples & Samples

Graduate with Bachelor’s degree from an accredited program in a health-related profession
A minimum of 2 years of experience working in a community health clinic
Bilingual-fluency in Spanish and English (speaking, reading, writing)
Experience working in a Federally Qualified Health Center or public health setting
Experience providing case management to low income families

Standardized Patient Program Coordinator Resume Examples & Samples

Coordination with CEC/Sim faculty in simulation as to the best use of SPs across the Undergraduate and Graduate curriculum
Coordination of space for specific offerings across the curriculum
Coordination of hiring, managing, training, scheduling of standardized patients
Script writing for SP in all settings/events across Undergraduate and Graduate curriculum
Working knowledge of simulation and standardized patients
Introducing, guiding and facilitating students to skills/learning needed to succeed in a progressive teaching and learning environment that incorporates ongoing innovative strategies for competency development
Instructing and facilitating student learning primarily related to all components of simulation (communication, learning, debriefing, content mastery) communication, and competency demonstration
Evaluating student demonstration of knowledge
Bringing best practices to the educational experience
Demonstrating skills in operating the educational technology tools. Availability and motivation for formal initial training and ongoing self-directed learning will be required
Manage the hiring of standardized patients
Identify the best use of standardized patients to meet needs: communication curriculum, mental health simulation, and SBIRT content
Train standardized patients utilizing best practices with this method of education (INACSL and SSIH)
Ability to teach content related to communication curriculum, mental health simulation, and SBIRT content
Work with interdisciplinary partners in implementation of shared plans for use of educational technology tools across programs and disciplines
Monitor the usage patterns and provide recommendations for SP program
Promote accountability among students by implementing clear guidelines and expectations for preparation, engagement, and self-directed study/practice
Master of Science degree in Nursing or related field
Recent and relevant formal or informal teaching experience
Experience in simulation
Expertise in Simulation
Experience in teaching
Current CO nursing license (under attachments)

Patient Svcs Rep Resume Examples & Samples

Responsible for balancing co-pays and reconciling the clinic deposit
Responsible for posting charges for optical and audiology departments
Responsible for correcting registration errors that prevent claim filing

Patient Case Coordinator Resume Examples & Samples

Follows up via phone, mail, and/or fax for missing enrollment information
Ability to proficiently use computer and standard office equipment
Working knowledge of Microsoft Office
Health care research and analysis skills sufficient to support payer research healthcare policy library and state management

Patient Assistance Supervisor Resume Examples & Samples

Demonstrates superior understanding of the Patient Assistance Representative duties
Participates in the personnel management activities of assigned PAS locations, including recruiting, interviewing, hiring, training, supervision, promotions, counseling and terminations
Interfaces appropriately with administrators of Patient Assistance Program and Co-Pay Assistance Foundations
Ensures that patient specific-reimbursement information is on file for tracking of replacement products
Monitors and trends reasons for denied claims and takes action to resolve issues that adversely affect product replacement
Monitors IndiCare™ for receivables, logged problems, updates to PAP program requirements, as well as standardized forms and letters
Develops and maintains close relationships with all key associates at assigned hospitals
Coordinates distribution and implementation of new operational procedures to assigned PARs on a timely basis
Assists the Implementation Team in the transition of accounts to the supervisor’s assigned location, coordinating the set up of software, hardware and, training, and for requesting and procuring reports as needed to support product recovery efforts
If requested, makes visits to PAS accounts to provide support Account Relationship Managers
Assists the RMO with the creation of Business Reviews for assigned accounts
Works closely with the RMO to re-forecast and project recovery improvements and deficiencies for assigned facilities
Demonstrates advanced knowledge of Microsoft Word and Excel
Strong proven leadership skills
Demonstrates an advanced knowledge and competency of all IndiCare™ functionalities
Ability to effectively train and coach members of the team

Patient Account Analyst Resume Examples & Samples

Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration
Review registration denials received to determine root cause
Help identify process changes to prevent failed registrations
Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset
Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor
Support Patient Account Representatives and other ROPS teammates as needed
A comprehensive benefits package designed to enhance your health, your financial well-being and your future
Minimum of three (3) years' healthcare reimbursement experience preferred ; experience with admissions, billing, and collections preferred

Patient Account Lead Resume Examples & Samples

Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues
Key Actions
Ability to understand clinical/medical vocabulary written or spoken in English required

Patient Guest Services Assistant Resume Examples & Samples

Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport
Responds to Code Blue and Code Red emergencies with appropriate equipment
Coordinates patient needs with other departments

Patient Returns Coordinator Resume Examples & Samples

Handle outbound patient calls in a polite, professional manner while maintaining calling standards for communicating with patients as outlined in the department guidelines for processing returns
Research and evaluate each return independently to determine return type and course of resolution
Maintain accurate and complete documentation and system records of all returns in order to efficiently provide service for our patients
Opens and sort incoming mail and packing orders as required
Process following safety guidelines Hazmat materials while protecting individual health information
Process credits within limits of authorization and forward credits for processing as necessary
LI-DT1
0-1 years relevant experience; pharmacy experience preferred
Proficiency with personal computers; Microsoft Office experience, excellent written and verbal communication skills
Ability to adapt in a dynamic work environment, communicate clearly, learn quickly, maintain accurate information, and make decisions with minimal supervision; Ability to work a flexible schedule in order to cover peak call hours and order entry

Patient Foodservice Attendant Resume Examples & Samples

One year of foodservice in healthcare or related field
Familiar with computers
Able to read and write with accuracy using the English language
Must be able to follow directions and perform routine duties with a minimum of supervision
Must demonstrate an enthusiasm for working with patients and food
Must have an aptitude for attention to detail and food safety

Account Rep, Patient Recovery East Bay Resume Examples & Samples

Medical Device industry experience preferred
Valid Driver's License
Ability to understand complex contracting and develop sound financial business case

Director, Patient Innovation Resume Examples & Samples

Understand evolving trends in health care and patient preferences
Scout new patient relevant technologies suitable to provide a differentiated patient experience and improve patient outcomes in our therapeutic areas
Create solution for Payers and HCPs according to the brand plans that will increase patient outcomes and our brand value
Work with Global Brand Teams and Global Commercial Development Teams, US Commercial Team, AbbVie Care Team, Global Market Access team, Global HEOR and Strategic Patient Outcomes to identify specific areas for innovation
Co-Create and be an active member and driver of a network between Research & Development, Global Commercial Development, Corporate Strategy, Business Development, Operations and others to accelerate the use of new technologies and digitalization in product development and marketing
Collaborate with Development, Strategic Patient Outcomes, Market access and HEOR to validate and evaluate the feasibility and value of new solutions in combination with our assets
Prototype new technologies
Collaborate with Regulatory Affairs, Patent & Trademarks, Legal to identify regulatory pathways and IP Protection

Policy & Patient Advocacy Manager Resume Examples & Samples

Analysis of the external environment and advising brand teams on emerging and existing healthcare policies and trends, how they affect the operating environment, and where opportunities and challenges lie in the immunology and oncology areas
Developing strong relationships with the patient organizations who work in these franchise area and helping them build their advocacy and policy capability
Understand the strategic direction of the advocacy groups and advise on alignment of Abbvie Brand strategies to meet the needs of the patients represented by the advocacy groups
Collaborate and develop agreements with patient organisations on campaigns that improve the standard of care and ensure access to healthcare services and treatment
Developing and implementing multi stakeholder programmes in conjunction with other members of the brand team where consensus is achieved on what is needed to improve patient care
Building relationships with key decisions makers( political, policy, medical, patient groups) and forming coalitions to provide consultation to Government on key issues and priorities in immunology and oncology
Have a deep understanding of the disease areas from a policy and market access position being aware of the strategies and policy positions of global and European organizations. This would involve connecting to the Policy colleagues in Brussels
Maintain sharp understanding of business goals and strategies for Abbvie brands and working with the brand teams to develop programs that will help shape the policy environment in disease areas of interest to Abbvie
Develop and implement strategies to develop relationships between Abbvie and our stakeholders and key influence groups with the primary target being patient organizations but also including politicians, the HSE, government agencies,professional associations, industry associations and the broader healthcare environment
Continually deepen understanding of healthcare environment. Maintain Stakeholder mapping, understanding of health agenda and legislation
As a member of the Immunology and Oncology Brand Teams Increase Brand Teams understanding of, and participation in, the policy-making and political processes
Embed policy and advocacy environmental analysis, strategy and action plans into Brand Plans, prioritize and ensure buy-in from Brand Teams
Partner with EU GA team in key projects, while maintaining an understanding of the broader EU healthcare trends and their impact on the Irish environment
Participate in Area GA network, share best practices and key learning and identify possible synergies or common projects to work on
Ensure full compliance with the Lobby Act
Educated to degree level, or, degree calibre
Work in a highly matrix environment
Excellent communication skills (verbal and written) to develop and convey strategies, policies, and action plans
High degree of strategic thinking, decision-making, and tactical skills to develop broad strategy and policy options and recommendations to address brand and patient issues
Proven ability to coordinate internally within an organisation and externally with stakeholders to deliver advocacy campaigns
Strong skill in understanding the needs of patient advocate groups and the ability to identify appropriate activities to create interest, meet their needs, provide solutions while building trust and relationships
Well-developed networking and influencing abilities to leverage relationships within and outside of Abbvie
Ability and confidence to interface well with and build relationships with senior health policy influencers (Politicians, Civil Servants, Patient Groups, Clinical Associations, Professional Representative Bodies, etc)
Strong planning and prioritisation skills
Six plus year’s experience in either policy and advocacy, patient advocacy, government affairs, public affairs or public policy in private or public sector (pharmaceutical or other pertinent health care industry is strongly desired but not essential.)
Understanding of how public policy decisions are made and influenced
Previous involvement and success in influencing policy and strong knowledge of the process
Experience in using the range of possible advocacy tools available to influence key targets, and their applicability in a complex situation
Proven experience of external representation and direct lobbying of high-level targets
Ability to synthesise complex information into concise and compelling policy briefing notes and advocacy documents
Proven commercial acumen together with excellent negotiating and networking skills
Knowledge of healthcare environment key stakeholders desired but not essential
Deep knowledge of national political and policy environment and public health policy. Understanding of funding and reimbursement systems desired

Associate Director, Patient Advocacy Resume Examples & Samples

At least 10 years working for Pharma Companies
Experience in dealing with Patients Programs
Experience in Access Processes
Knowledge about Brazilian Regulatory System (Pharma related)
Knowledge about NGOs management
Including intimate knowledge of Rx&D code of conduct and
Patient centric and service oriented mindset;
Strong enthusiasm with a drive to succeed and the ability to work independently;
Ability to drive multiple projects simultaneously and to deliver results;
A team player with excellent interpersonal skills;
Proven capability to influence and drive change agendas without formal authority;
Business acumen and budgeting skills;

Senior Manager, Patient Program Resume Examples & Samples

Lead and manage the Case Managers team and responsible for Case Manager’s goals
Ensure that the Case Managers make phone contacts with patients, according to the internal policies of the company and Colombia, to monitor adherence to treatment and answer questions about the disease and treatment
Monitor the Cases Managers in the training of health professionals
Support and monitor in person the first use of the drug when needed
Monitor the drug import documents if necessary
Track inventory of medications of patients from the Cases Managers
Monitor and when necessary send adverse events to the Pharmacovigilance
Manage performance, training and development of team members
Recruitment and selection of new Case Managers when needed
Prepare reports as required
Carry out other activities that will be assigned by the manager as needed to support the operation
Guarantee patient education / information of patients status related to access and therapy compliance
Assure the compliant investigation of patient needs through the patient organizations
Act as an advocate of the patient needs during the design of local brand strategies and tactics
Guarantee the support of patient needs regarding training on the disease and patients wellbeing facilitating the contact with the patient association
Maintain patient retention & adequate infusion compliance
Align, coordinate policies and activities with the compliance
At least 7 years of experience managing direct reports
Must have a minimum of 4 years working with patients programs
Bachelor’s degree in MD / Nursery / Biology
Experience in Hematology/Nephrology is highly desirable
Experience in orphan diseases is a big plus
Excellent knowledge of local and/or regional regulations and requirements for Pharmacovigilance
Strong knowledge of local pharmaceutical regulations and related ethic behaviors relating to regulatory, quality and PV activities
Strong knowledge of regulatory inspections with the ability to effectively handle all situations that may occur and determine appropriate strategies and courses of action
Strong project management, interpersonal, communication and presentation skills
Bilingual English-Spanish

Dir Clinical Trial Patient Engagement Technology Resume Examples & Samples

Broad knowledge of project practices in the pharmaceutical industry
Broad knowledge of process assessment and design practices
Application of change management principles and practices
Deep understanding of drug development process
General therapeutic area knowledge
Toolsets required to drive organizational change (e.g. Six Sigma)
Business process and systems management

Senior Product Manager Patient Marketing Resume Examples & Samples

Leads, develops, and delivers informative patient-friendly education and other direct-to-patient initiatives based on customer needs
Demonstrates expert-level command of all traditional and non-traditional marketing channels including print, online, and other non-personal channels
Assists in the development of new patient and community programs including creative campaigns and messages designed to reach a target audience with health literacy and adult learning principles in mind
Executes tactics according to strategy and actively looks to access impact. Tactics may include; advertising (print, online, out of home, and point of care), websites, medical office educational literature, slide decks, direct mail, email, video, etc
Work well cross functionally with internal stakeholders such as Regulatory, Medical, Legal, Market Research, Training, Government Affairs/ Advocacy, Market Access, and Sales
Effectively manages multiple agency partners to produce deliverables on strategy within timelines and budget
Assess community landscape and to determine opportunities for partnership and collaboration
Establishes and maintains strong professional relationships with key targeted advocacy groups and regional organizations
Manages communication and executes meetings with Advisory Groups (Community, Patient, Healthcare Provider/ Staff) to gain insights/feedback for strategic and tactical initiatives that impact patients
Helps determine level of support and effectively manages activities at key community conferences/ events
Works collaboratively with Government Affairs/ Advocacy to identify synergies and to ensure a positive image is maintained
Sets priorities in circumstances of continued complex and conflicting requirements, provides logical recommendations and leads any required actions
Utilizes high level of business acumen in analyzing and coordinating activities from identified industry trends, competitor’s resources and practices
Sets a positive example for others to follow – shares own expert knowledge – models standards of performance, offers guidance and support
Ensures that all marketing activities and materials are in compliance with regulatory and legal requirements and adhere to established internal SOPs
Assists in the development of current product(s) and planning including market shaping
Minimum 5 years of pharmaceuticals / biotech experience
Minimum 3 years in product marketing or advertising focused on consumers or patients is required
Experience in marketing research and/or pharmaceutical sales desired
Proven project management skills including timeline and budget management, planning, prioritization, objective setting, meeting management, plan execution, performance management, and measurement
Possesses the ability to maintain, develop, and utilize a level of product and therapeutic disease knowledge to promote the appropriate use of Mallinckrodt products
Possess an aptitude for creative thinking and problem solving
Ability to adapt and thrive within a fast-paced and dynamic environment
Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing
Excellent interpersonal skills with ability to lead, interact with, focus, resolve conflict and drive consensus among individuals from a variety of cultures, and disciplines
Significant experience managing cross-functional teams or work groups
Proven ability to work well as part of a team
Proven expertise as a leader with well-developed influencing and negotiating skills
Must have a strong presence with ability to command respect through exercise of sound business judgment and clear decision-making
Proven track record of successful pharma/biotech patient/community marketing
Recognized expertise in implementing a pharmaceutical communication plan targeting patients, healthcare providers, and advocacy/community organizations
Must have successful development of external relationships among multicultural, and diverse consumer populations and organizations
Expertise in prior roles with Advocacy, Community and National Health systems and services is preferred
Strong understanding of marketing fundamentals, strategy, sales and commercial policies and practices
Therapeutic Area knowledge is desired

Director, Patient & Provider Services Resume Examples & Samples

Bachelor's degree required; MBA preferred
5-7 yrs previous leadership experience in a patient services and/or marketing function in a specialty market
RA experience a plus

Assistant to Patient Value Practice Marketing & Market Access Resume Examples & Samples

To accept and successfully complete project management responsibilities, projects that will be defined with the manager
To coordinate workshops, manage events A-Z: before, during, after the event, including creation PO (Shopping carts), follow up A-Z Activity Notification Forms (ANF), contracts, attendance onsite, follow up invoices until payment
To manage agenda, correspondence and requests for information
Handles all telephone calls, e-mails and correspondence up to conclusion; assesses priorities; follows up on them in accordance to urgency; takes messages; organizes, co-ordinates and keeps track of agendas/appointments in view of efficient time management and well-balanced workload
Acts as a liaison between manager and staff; between external/internal contacts
To carry out practical organization of meetings, events and business trips
Prepares agendas and required information, documents and files; collects all information and documents from different departments in view of preparing reports on time; checks consistency and correctness and compiles reports; prepares meeting documents
Organizes business trips taken into account time differences and optimum time-spending: ensures travel booking (travel requests to BCD), travel itinerary, prepares programs
Maintenance of office supply orders, brochures, books
Manages allocated files; maintains records, files, documents updated
Searches, centralizes, compiles, tracks, controls information and data (internal/external; intranet/internet); loads documents on sites
Drafts and formats memos, business presentations, notes and texts with final responsibility and with respect of UCB-house style
To resolve varying practical problems e.g. unexpected deadlines, frequent rescheduling of agendas, last minute requests, complaints, sensitive matters, payments etc
To liaise and maintain contacts in different time zones counterparts with internal & external stakeholders
To ensure assistance and back-up for colleagues
Supports team-work and co-operation
Co-operates with view on relationship building on high level and on the long term
Masters strong listening and communication skills; incl. influencing others and negotiating
Has excellent writing skills to draft reports, publications, correspondence
Fluency in English – French/Dutch knowledge is a plus

Associate Director Patient Advocacy Resume Examples & Samples

Serve as primary Vertex contact for local patient advocacy groups
Develop and leverage high-level relationships with patient advocacy groups, and stakeholders in support of Vertex goals, supporting broader understanding of public policy and healthcare reform relevant to rare and severe diseases and enhance the Company’s standing and reputation
Maintain ongoing two-way dialogue with patient advocacy groups to understand priorities and opportunities for collaboration and support, and share information on Vertex and our position on key issues
Develop and implement specific plans that engage patient advocacy groups in our shared goal of enhancing patient access to Vertex’ transformative medicines, focusing on disease and treatment education, public health policy, and support for capacity building of patient advocacy groups
Drive in alignment with the brand teams patient related external communication projects and support internal communication about disease areas and Vertex patient advocacy programs
Represent the voice of the patient community in internal planning
Together with the Director EU Government Affairs and Public Policy, manage the grants program reviewing applications for funding against predetermined criteria, awarding grants, and monitoring and evaluating funded projects
Together with Medical Affairs, engage patient advocacy groups in advisory boards to gather patient insights to inform our decision-making
Collaborate with the regional Medical and Marketing leads to ensure alignment of the (country) advocacy activities to the regional strategy and to share best practices
Work with relevant functions to develop position papers and policy materials to support external advocacy campaigns
Assist in analyzing and developing recommendations and strategies regarding national policies and issues impacting Vertex’ portfolio
Provide international input and support to the development and resource prioritization for the Company’s global patient advocacy strategy and plans
Strong experience in Public Health & Pharmaceutical Policy, Healthcare, Communications, or Patient Advocacy
A high level of energy and passion towards patients, innovative science and public health
A desire to work in the corporate culture of a highly innovative company aimed at redefining health, and transforming lives with new medicine
Working knowledge and appreciation of the complexities of the drug development process and regulatory requirements
Understanding of the patient and caregiver experience in CF/ rare diseases to include, diagnosis, treatment, and treatment options preferred
Knowledge of the patient advocacy community/individuals in rare diseases/CF preferred
Knowledge of guidelines and policies affecting interactions with patient organizations
Strong track record of experience in implementing projects with defined outcomes in a public affairs, advocacy or policy role
Excellent strategic thinker with ability to formulate, develop and execute on agreed strategies
Knowledge of the healthcare system and key policies relevant for pharmaceutical market access for highly innovative medicines
Successful working within cross-functional teams
Excellent verbal, written, and interpersonal communications skills
Experience with budget management
Fluency in German and English, written and spoken

Associate Director, Patient Marketing Resume Examples & Samples

Build and lead multi-channel, patient-centric support model
Lead cross-functional team to drive company-wide adoption of customer/patient centric guiding principles and transformation
Enhance Sunovion’s standing as a customer/patient centric company through offering services and support that exceed our customers’ expectations
Liaison with Corporate Communications
Develop tactical strategies for promotion and pull through of patient service platform/tactics
Collaborate closely with the field team and the field training team to ensure appropriate understanding and pull through of tactics
Build and present strategy/plans/updates to senior management and key stakeholders
Responsibilities include both strategic and operational oversight as well as direct management of tactics, including, programs designed to help patients afford our products (ie – co-pay cards, vouchers, etc.), and outbound call centers
Build platform for patient conversion and adherence programs
Establish and manage operating budgets
Responsible for team management and development
Manage day-to-day operations and tactics
Agency management, several strategic agency partners
Perform other duties and responsibilities deemed necessary
Comfort with multiple datasets (primary and secondary) to drive actionable insight
Bachelor's degree required, Master's degree (MBA) preferred
Experience required in life sciences and/or healthcare industry or agency experience working with life science/healthcare clients
Must have previous experience in marketing, operations and/or sales leadership
Consumer Marketing experience a plus
Demonstrated strategic and operational agility
Detail-oriented executer of operational plans within a matrix environment
Strong influence management capabilities as demonstrated through successful enactment of organization-wide initiatives
Demonstrated ability to think strategically and envisioning and creating the future of a customer/patient centric culture
Genuine passion for providing the best support for the customers for whom we serve
Highly analytic and collaborative
This position may require 10-15% travel

MCI Patient Navigation Program Coordinator Resume Examples & Samples

6 years of work related experience. Healthcare experience is preferred. Ability to multi-task is a plus
Basic knowledge of computer programs and knowledge of Electronic Medical Records (EMR)
Outstanding customer service, interpersonal and organizational skills
Adapts effectively to unpredictable situations within the patient care setting

Patient Retention Strategist Resume Examples & Samples

Writes customized content for recruitment and retention proposals conveying understanding of protocol, challenges and opportunities, patient population and patient journey throughout the study, and sponsor expectations for the proposal
Participates in initial retention client call with Project Manager to understand retention challenges and goals, and presents retention options/initial plan as necessary
Writes and plans scheduling of patient-directed phone, email and text messages to keep patients engaged throughout a study. Liaises with IT and Project Management for IT message programming and implementation
Writes retention focused questions for online surveys to patients and/or study sites to understand protocol specific recruitment and retention challenges and opportunities
Interviews patients and study sites to understand recruitment and retention challenges
Bachelor's degree and 2+ years’ clinical trial and/or healthcare experience
Ability to perform independent research on various conditions/indications/diseases
Skilled in reviewing and assessing protocols quickly
Ability to understand clinical trials from a subject’s/patient’s point of view
Solid ability to work across multiple departments
Comfortable writing and working in a fast paced, deadline driven environment
Proficient in Word, PowerPoint and Excel

Site & Patient Networks Director, Based Resume Examples & Samples

Contribute to the formulation of effective strategic goals for SNP operations and take ownership for strategic initiatives including development of measures for success
Provide leadership to ensure service offerings meet or exceed customer expectations. Ensure the improvement of the execution of SNP processes
Evaluate workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for SNP projects
Pro-actively plan for appropriate SNP operations budget spend and guide line managers in managing variances and in developing corrective fiscal action plans
Lead corporate or departmental quality or process improvement initiatives. May act as a client liaison for SNP function
Knowledge of the drug development processes and in depth knowledge of SNP processes and practices
Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
Knowledge of clinical research financial parameters and project financial tracking and accounting methods
Experience in the area of oncology
Effective presentation skills
Good written and verbal communication skills including good command of English
Bachelor's degree in a health care or other scientific discipline or educational equivalent
10 yrs of relevant industry experience with 6+ years of experience in a leadership capacity
Or equivalent combination of education, training and experience

Director CA Patient Financial Service Resume Examples & Samples

Provides leadership in moving existing PBS functions from manual systems to automated processes to ensure cost effective measures, all critical business needs & requirements are identified & meet w/the automated systems & processes
Serves as a liaison w/Accounting, Financial Reporting, Financial Planning & Operation Analysis & other related departments to support integrated & coordinated financial operations reporting for senior Hospital, Health Plan & PMG leadership
Plans, organizes & directs, through management & supervisory personnel, the cost-effective operations of the departments responsible for non-dues revenue to ensure PBS operates w/in established policies, procedures, regulations & budgets
Leads multiple large-scale improvement efforts designed to facilitate attainment of key organizational objectives. Collaborates w/others to provide support to regional & Service Area leadership in the pursuit & attainment of organizational goals
Oversees regional cash control management/reporting to ensure compliance w/cash control guidelines to include reconciliation of copay collections, deposit timeliness, employee security
Establishes a liaison relationship w/KP-IT; manages IT system prioritization & strategy for regional billing systems to ensure billing system strategy is coordinated, maximizes revenue, & is w/in IT & operational budget constraints
Ensures compliance w/administrative/legal requirements of governmental regulations concerning Medicare, MediCal, Workers' Compensation, bargaining unit contracts & organizational fee schedules
Responsible for staff development & related goal setting/performance standards w/PBS managers & staff
Delegates authority to unit managers for management of day-to-day operations & the completion of special projects

Patient Reimbursement Specialists Resume Examples & Samples

Demonstrate deep knowledge in reimbursement and access across many Customer Support Programs and the subject matter expert in their region of the country
Links with sales representatives, the specialty pharmacy (SP) advisory team, customer support programs, and national/regional account managers to escalate and resolve local payer issues
Demonstrates strong problem solving skilled related to complex patient access challenges across payers and specialty pharmacies
Peer leadership and mentoring roles
Able to condense complex issues into simple solutions ideas by working with peers and internal stakeholder to improve the customer experience
Educate office staff about financial assistance, alternative funding options for the uninsured and underinsured
Educate providers on prior authorization requirements, coverage status, and payer appeals requirements, processes and timelines
Knowledge of all phases of specialty pharmacy core services and connectivity to assist with the complexity of patient access
Review benefits investigation results with office staff upon request once patient authorization has been obtained
Member of internal advisory teams to provide customer insights that will lead to customer solutions
Lead live training on customer support programs to providers for the Lilly Bio-Medicines business unit portfolio
Knowledge of healthcare structures, payment systems, and reimbursement methodology
Education – Bachelor’s Degree
Experience – Minimum three years of relevant work experience in the following areas
Demonstrated ability to conduct field-based customer support and consultation related to payer coverage and payment processes
Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program preferred
Understand HIPAA rules and regulations related to patient privacy
Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word, and Power Point
Strong written and verbal communications as well as presentation skills
Ability to manage expenses within allocated budgets
Experience as either a Patient Reimbursement Specialists or Patient Access Specialist currently working for a third party provider of Eli Lilly and Company
Live within or 50 miles from the geography

Patient Reimbursement Resume Examples & Samples

Consult with all areas of the business as required to identify co-pay needs and operational requirements for program design and development including access models, pricing tactics and business rules
Develop, in partnership with Analytics, reporting needs and review program reports to establish, track and analyze co-pay utilization
Develop and present persuasive and comprehensive business cases
Develop pricing recommendation for co-pay initiatives
Work with Marketing, PA&HP and Analytics to determine co-pay investment models pricing tactics and business rules
Develop key metrics to track and modify ongoing tactical implementation
Ensure compliance with legal and regulatory requirements and guidelines for co-pay offers, including Government pricing standards and attestations on programs
Update and ongoing adherence to Fair Market Value pricing
Lead program performance with rigorous KPI standards in regards to program execution
Ensure optimal customer experience and satisfaction through seamless co-pay activation and adjudication at pharmacy
Design co-pay platform(s) to support emerging channels
Proactively manage Co-pay support performance to help meet financial objectives. Ensure compliance, legal oversight and operational excellence
Design and maintain early warning systems for financial tracking, ensuring accurate advance warning for all program results. Draw on best practices to embody a high performance, cross-functional culture throughout supported functions
5 years minimum experience in the healthcare industry in the area of operations
Proven ability to document business requirements
Strong team facilitation skills

Patient Assistance Representative Resume Examples & Samples

Accepts referrals, verifies for completeness and appropriateness, communicating with referral sources to obtain additional information as needed
Creates and maintains patient charts. Assures that charts contain MD referral orders, past medical records, documents required for clinical use, documents for patient signature
May assist clinical diabetes staff by downloading patient meters
May compile and report units of service data to Finance for productivity reports
Obtains confidential information from patient or family member, including demographic, financial, and medical
Pre-registers patients into the patient accounting system, verifies insurance, verifies co-payment requirements and obtains/completes all necessary authorizations, certifications, notifications and government required documentation
Prepares charge tickets for clinical services. In selected centers, audits every patient chart for chargeable services and takes corrective action to ensure they are accurate and complete. Researches and clears problems identified by patient accounting systems required to ensure complete and appropriate billing of assigned claims. May post billing charges and collection of cash/credit receipts to patient accounts. May translate narrative diagnosis into ICD-10 codes and enter into billing system
Schedules patients for initial and follow-up appointments and maintains data in computerized scheduling program
Requires understanding of health insurance concepts and requirements, including HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs
Requires knowledge of medical and billing terminology
Requires knowledge of Epic Electronic Health Record software
Experience in a heath care setting or insurance related field providing patient registration and/or insurance authorization as typically obtained in approximately two years is strongly desired
Strong customer service experience preferred
Required to collect a variety of information in an extremely accurate manner in a fast paced environment, while maintaining patient confidentiality
Must be able to use various complex tools to register and schedule patients. Must be highly skilled in verbal and written communication
Requires math skills
Requires customer service skills. Requires attention to detail
Must have ability to hear with or without assistive devices

Standardized Patient Resume Examples & Samples

Demonstrate interviewing skills with students of the School of Pharmacy, or other students utilizing the simulation center
Instruct and practice interviewing and some superficial physical assessment skills with pharmacy students
No acting or direct experience is required
The minimum age eligible for hire is 14 years old
Must have the ability to understand and follow instructions
Must have the ability to memorize and be improvisational

Digital Franchise Patient Engagement Lead Resume Examples & Samples

50%: Execute and deliver high-value support on franchise and related brands including: Current/future state patient journey & ecosystem mapping; ensuring all relevant data is captured, integrated and constantly updated, running workshops, drafting of requirements artifacts with focus on leverage points, moments of meaning, pain-points, etc., Accountable for patient journey accuracy on a global level
15%: Accountable to coordinate patient ecosystems with International/US to ensure respective functions readiness for adapting global outputs. Retrieve data from affiliates/International/US and from other functions (e.g. Market Research), drive conclusions based on that data and as a result update/shape the patient journey accordingly. Integrate various outputs into brand plans
20%:Create Integrated Multi-Channel Marketing planning and activation on a global level, with the support of the IMCM CoE and IT. Ensure IMCM plans are aligned with International/US. Define KPIs, measurement and content strategy. Support International/US on the transcreation process and activation of global assets
15% Support Head of Patient Engagement Strategy for establishing and evolving the Patient Journey & Ecosystem mapping methodology/framework, in alignment with MEx&LEx. Support Head of Patient Engagement Strategy on overarching (cross-franchise) strategies
Passionate advocate of patient/customer insight driven strategy
Solid understanding of all marketing communication channels (including content and technology and social media)
Able to lead as well as support marketing and media colleagues in affiliates as well at the cross-franchise, cross functions and supporting functions (like IT, Procurement, etc.,)
Ability to create and deliver influential and persuasive presentations to senior management and within franchises

Director, Patient Advocacy, Regional / State Resume Examples & Samples

Lead, develop, and execute strategic and tactical plans in collaboration with internal stakeholder groups to attain key goals that support Novartis business, policy and access objectives
Work cross-functionally with business units, brand teams, new product teams, medical/clinical teams, Communications, Health Policy, State and External Affairs, Ethics & Compliance, and Legal to ensure collaborative relationships are built and fostered with patient and professional organizations for therapeutic areas
Provide significant leadership to internal/external key stakeholders in areas of responsibility
Provide extensive input regarding funding and collaborations with 3rd party organizations man-aged by this role and serve as 2nd Reviewer on all grants and other funding requests
Identify, foster and build strategic relationships with influential regional, state and local 3rd party organizations aligned across BU and therapeutic areas, as well as lead local engagement strat-egy relevant to key areas of interest to the business, with emphasis on state legislative, regulatory and administrative policies impacting patients, healthcare providers and the pharmaceutical industry; and
Direct and manage consultants engaged to support and execute on local activities and represent Novartis in the field to ensure compliance with Novartis policy and any relevant laws and regulations
Create and implement innovative, new initiatives, programming and tools and communication strategies to expand the reach and impact of the voice of the patient and caregiver communities and mobilize those communities in alignment with key business objectives
Ensure key activities are implemented in a timely manner with each appropriate pa-tient/professional organization or alliance partner and that activities are prioritized in line with strategic focus of Novartis and the organization. Serve as internal resource to coordinate initia-tives related to 3rd party alliance partners
Ensure "metrics" are maintained. Develop and execute short-term and long-term goals
Serve as strategic resource and support on patient advocacy and access issues for key internal functions. Represent Novartis at key advocacy organization meetings and events

Patient Companion Resume Examples & Samples

Must maintain visible contact with the patient at all times
Assists in providing personal hygiene and physical care needs
Accurately measures oral intake and urine output and reports to unit staff for recording
Assists with patient ambulation. Promptly attends to all patient requests. Assists patient with meals. Observes the client for general physical, emotional, and mental conditions and reports all changes in condition
Maintains a clean and safe environment. Provide diversional activities as appropriate. Adheres to patient rights, HIPPA and patient confidentiality
Demonstrates commitment to the goals and values of the patient and hospital by responding promptly to patient needs, keeping patient environment clean and tidy, performing comfort measures and reporting to RN any change in patient condition, complaints of pain
Maintains a neat, safe and orderly work area, keeps patient room clear of obstructions, reports safety issues and broken equipment appropriately, and adheres to patient safety precautions
Demonstrates a commitment to personal growth and development by completing annual mandatory in-services, attending unit-based in-services and monthly departmental meetings
Communicates with patient, patient’s family and unit personnel in an accurate, courteous and professional manner

Patient Companion Resume Examples & Samples

The patient companion will maintain constant observation of the patient at all times
The patient companion will notify the nurse or CNA – Patient Care Technician of the patient’s need for assistance
The patient companion will be aware of the patient’s schedule. They will understand what they can and cannot do in terms of providing direct care
The patient companion will introduce self to the patient, and let them know they are assigned the patient for the shift. When talking to the patient, the patient companion will maintain a calm manner, and will not give advice. The patient companion will refer questions regarding the patient’s condition to the patient’s nurse
The patient companion will maintain a safe environment for the patient and will notify the nurse of any potential concerns
The patient companion will share information and report any changes noted about the patient to the patient’s nurse
The patient companion will not administer medications or restrain the patient at any time
The patient companion will let the patient’s nurse know how the patient responded to medications to the best of their ability
The patient companion will remain with the patient during family visiting, unless directed otherwise by the patient’s nurse
The patient companion will record all activities on the observation sheet for the nurse. This is to be included in the medical record and used by the nurse to summarize the events of the shift

Patient Flow Rep-patient Flow Operations Resume Examples & Samples

Maintains knowledge of floor specialty and physician preferences related to patient placement
Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers
Mentors new employees
Maintains knowledge of level of care change processes
Efficiently uses electronic bed tracking system, electronic health records
General office duties of filing, data retrieval and computer use
Knowledge of Medical Terminology required
Previous experience in a health care setting is preferred
Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment

Patient Account Supervisor Resume Examples & Samples

Monitor staff scheduling and adherence to time and attendance protocol
Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost
Promptly identify issues and develop action plans to mitigate or resolve
Identify performance deficiencies and opportunities and implement action plans as needed
Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients
Timely completion of accounts referred to the Supervisory Desk by staff or management
Effectively communicate and interact with subordinates, management and clients
Strong technical skills, including PC and MS Office Suite knowledge
Proficient in building a strong team to meet performance goals
Achieves results with accuracy and precision
Advanced knowledge of healthcare A/R
Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
Proficient in Microsoft Office (Word and Excel)
Strong leadership and organizational skills
4-7 years experience preferred
Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes
Supervisory experience or demonstrated leadership

Patient Account Manager Resume Examples & Samples

Maintains a thorough understanding of health insurance and government programs, where necessary
Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors
Works with A/R supervisors to identify department training needs for system education, industry updates and changes in collection processes and protocols
Works with A/R Supervisors and staff to ensure that employee productivity and quality meets standards
Manages desk assignments to meet employee productivity and collection efforts across all client facilities
Ability to plan and implement process improvements
5 – 10 years experience in Healthcare Administration or Business Office

Denials Patient Account Supervisor Resume Examples & Samples

May maintain a large dollar inventory desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged
Verify claims adjudication utilizing appropriate resources and applications
Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers

Mgr, Patient Acct Resume Examples & Samples

Ensures compliance with state and federal laws and regulations
Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution
4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
2 – 3 years supervisory experience

Patient Account Manager Resume Examples & Samples

 Advanced knowledge of healthcare A/R
 Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA)
 Proficient in Microsoft Office (Word and Excel)
 Advanced writing skills
 Ability to provide advanced customer service
 Ability to plan and implement process improvements
 Ability to train and coach staff
 Ability to multi-task
 Strong leadership and organizational skills
 Proficient in building a strong team to meet performance goals
 Very good written and verbal communication skills
 Strong interpersonal skills
 Strong technical skills, including PC and MS Office Suite knowledge
 4 year college degree in Healthcare Administration, Business or related area or equivalent experience. MBA/CPA preferred
 5 – 10 years experience in Healthcare Administration or Business Office
 2 – 3 years supervisory experience
 Ability to sit and work at a computer terminal for extended periods of time
 Call Center environment with multiple workstations in close proximity

Patient Transfer Coordinator PRN Resume Examples & Samples

Current EMT licensure in the state of Utah, is Preferred but not required
Must maintain BLS certification
Previous experience in a medical field preferred. Must be familiar with basic hospital transfer and admission process. Call Center/ Transfer Center experience preferred

Patient Flow Coordinator Resume Examples & Samples

Ability to function is a fast paced, at times high stress, work environment
Computer literate – understands database navigation and online clinical documentation
Working knowledge of protocol driven EMS dispatch
Prior Communications Center experience preferred, but not required
Previous clerical, administrative, or general office experience preferred

Manager Patient Exp Analytics Resume Examples & Samples

Associates in Arts or Baccalaureate Degree Preferred
3 years or more of year’s of clinical experience
3-5 years supporting quality or process performance initiatives, such as leading or participating in cross-functional teams
Experience with clinical IT and decision-support tools, preferred
Experience with coaching, mentoring and teaching patient engagement skills, tools and techniques

Patient Escort Resume Examples & Samples

Transports patients in stretchers, beds or wheelchairs to the test sites for testing and back to their rooms once the test is completed. Demonstrates knowledge of hospital systems and procedures, location of all departments, treatment areas and other patient services. Transports specimens to the lab, as required and transport patients to lobby areas upon discharges
Receive assignments via hospital phones or Nextel two way phones from dispatchers or supervisors. Enter pick ups and completion of assignments in the bed system by using the telephony systems as trained and immediately call for next assignment. All Escort Transporters should properly complete a minimum of 2.5 assignments per hour
Responds to simple patient requests, communicating more complex needs to the RN. Provides supportive customer service, functioning as part of the patient care team and demonstrating appropriate behavior in interactions with staff, patients and visitors
Uses germicidal wipes and disposable gloves to disinfect transport equipment prior to patient transport and at the completion of the assignment
Follows infection control guidelines and safety protocols when transporting patients and patient equipment
Follow proper safety protocol when assigned to pick up patients from the Helipad
Transports, cleans, tags and returns to designated storage area: IV poles, monitors, wheelchairs, stretchers, pumps, scales, lift and other patient equipment as directed by supervisor
Maintains neatness and organization of work and storage areas. Collects, disinfects and stores transport and patient equipment
Must be able to read, write, and speak English language
High School Diploma or equivalent preferred
Requires high level of verbal communication and service skills to interact with patients, visitors and coworkers, frequently under stressful situations and receive assignments via Nextel two way phones
Requires the ability to work as a patient care team member, promoting a caring and collegial attitude toward fellow employees
Requires full range of motion to reach and grasp objects above, below and at shoulder level. Must be able to perform repetitive motions in the process transporting patients in beds, stretchers or wheelchairs
Must be able to lift 50 to 80 pounds several times per shift. Work requires long intervals of standing and walking and frequent stooping and bending. Must be able to climb 6’ ladder and balance while getting patient equipment from shelves
Ability to utilize the bed control telephony system to enter assignments at start and completion of assignments

HEA Standardized Patient Resume Examples & Samples

 Provide enthusiastic, hands-on customer service to our students
 Assist in the administration of Kaplan classes using Kaplan specific computer
 Perform various administrative functions
 Strong organization skills
 Ability to train teachable skills

Patient Ambassador Associate Resume Examples & Samples

Conduct daily tours/rounds for quality and safety in patient rooms. Communicate with the appropriate management staff to arrange necessary corrections
Understand all front line staff work assignments. This will assist with concerns that may arise through the rounds performed with patients and/or family members
Maintain effective business relationship with staff to allow the development and improvement of employee satisfaction
Conduct customer interviews (Patients primarily, Family members as necessary, Patient Care Partners)
100% rounding on 24-hour patient admits
Observe and report the need of furniture or other building fixture repairs
Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
Provide patient with overview of EVS Department offerings
Will ensure the patient knows the name of housekeeper
Give out business cards with the contact numbers should they have concerns or positive feedback
Participation in the gridding process and/or other reports pertaining to patient satisfaction
May be required to attend Department Manager Meetings to provide information on the findings
Utilize Hand Held Technology as needed, Utilize Patient Connect, ISISpro and any other program necessary to perform responsibilities. Provide summary of the findings from rounds performed
Rounds with Nurse Managers (two per week)
Facilitate Nursing thank you notes where appropriate
Other duties as assigned pertaining to the operational success
Strong computer skills and proficiency in Microsoft Office programs
Excellent communication skills, organization skills, and attention to detail
2 - 3 years work experience in food service
Ability to walk and stand for extended periods of time

Patient Menu Technician Resume Examples & Samples

Ability to read/write and follow oral and written instructions
Strong customer service skills
Ability to operate food preparation equipment
Ability to prepare/handle foodstuffs using safe food handling practices
Ability to maintain inventory

Representative, Patient Registry Resume Examples & Samples

Associate’s Degree or equivalent and minimum of 3 years experience in a data entry and administrative work
Ability to type 55 wpm accurately
Good written and verbal communication and interpersonal relationship skills
Substantial knowledge and understanding of Edwards policies and procedures
Good problem-solving skills
Ability to interact professionally with internal customers
Must be able to work in a team environment, including inter-departmental teams

Patient & Site Services Manager Resume Examples & Samples

Work as part of RFP (Request for Proposal) and study strategy development teams (including Therapeutic Strategy Leads, Medics, Feasibility, Strategic Site Intelligence and others) to support strategy planning / study forecasting for new studies and opportunities
Use a variety of tools to support development of strategies by understanding study and customer requirements (per protocol information, expectations from sales team, etc.), and by mining and evaluating QuintilesIMS historical trial data (which countries, how many sites within each country, patient recruitment rates, etc.) specific to each unique study
Evaluate and interpret data and then translate what the data is showing to the colleagues during strategy discussions
Prepare post-strategy summary of data, methodology, and results to support proposals
Provide enrollment strategy related support to study teams for bid defenses (including explanations of data and methodology, results, interpretation of results, etc.). Support handover of strategy information to study team upon award
Produce and provide simulation results reaching beyond patient enrollment, to include outcomes projections, CRF/SDV projections
Assist in improvement of existing tools and development of new tools to mine data, build strategies and produce advanced simulations
May be involved in other tasks relating to recruitment and study forecasting, training and mentoring new users and strategic analysts, performing administrative tasks to support data availability and user access
Solid understanding of clinical trial operations, especially pre-award, startup and patient enrollment processes
Operational and therapeutic experience
Strong analytical skills and ability to quickly and accurately understand data from divergent sources to provide enrollment forecasts
Ability to work with strong minded, experienced professionals and be comfortable challenging opinions and assumptions when appropriate
Knowledge and ability to apply GCP / ICH and applicable regulatory guidelines
Solid organizational skills, with ability to prioritize and quickly re-focus
Good problem solving skills and judgment, including ability to apply critical thinking
Excellent communication and interpersonal skills, including good command of English language, listening, comprehension and interpretation skills
Excellent teamwork skills and customer service skills; ability to establish and maintain effective working relationships with coworkers, managers and customers (both internal and external)
Demonstrated ability to deliver results within tight timeline and with good quality
Strong software and computer skills, including MS Office applications and databases
Extensive use of telephone communication requiring accurate perception of speech
Extensive use of keyboard requiring repetitive motion of fingers
Regular sitting for extended periods of time

Associate Director, Patient Reported Outcomes Resume Examples & Samples

Partner with the PRO Lead to provide the clinical teams with the information necessary for the appropriate incorporation of PRO measures in clinical studies
Provide information and guidance to PRO Leads in choosing appropriate PRO instruments for clinical studies; and partner with the project management function in R&D to determine time and events for all projects included in the overall PRO program for a product in clinical development
Partner with clinical teams to determine availability of selected PRO instruments and their translations for inclusion in clinical trials; and to implement any validation studies required; and to provide PRO training and materials for implementation by investigators and present PRO study components at investigator meetings
Partner with internal teams responsible for vendor collaborations, clinical operations, and data management to ensure appropriate PRO data capture methods (including ePRO) and processes are implemented
Oversee psychometric analyses and works with statisticians on PROs included in protocols, statistical analysis plans, and clinical study reports
Participate in preparing relevant sections of documentation and communication for regulatory agencies in support of submission activities
Participate in preparing relevant PRO analyses and sections of dossiers for HTA submissions
Assist in the preparation of abstracts and manuscripts presenting PRO results from clinical studies
Identify, evaluate and manage projects with researchers and PRO vendors external to the company, including but not limited to qualitative research (focus groups, in-depth interviews etc.), cultural validation studies, validation studies for special populations, and quantitative analyses
Manage budgets and contracts for PRO projects; help ensure that knowledge gained from efforts on PRO activities is captured in a shared electronic PRO repository
The qualified candidate will have a minimum of a Master’s Degree in an appropriate field (Psychology, Psychometrics, Biostatistics, Sociology, Health Economics, Epidemiology, Public Health, Health Services Research, etc.), and a PhD is preferred
A minimum of 6 years of relevant work experience in PROs and measurement science is required
A strong background in psychometric analysis and evaluation of PRO instruments is required
An understanding of the drug development process is preferred. Must have a good understanding, and working knowledge, of how to implement the FDA's Final Guidance on Patient Reported Outcomes
Project management experience is required
The successful candidate will have superior communication and strong interpersonal skills demonstrated through working within cross-functional teams
Must be capable of independently leading projects
This position requires up to 15% yearly travel (domestic and international) if based in Raritan, NJ, Titusville, NJ or Horsham, PA and an increased amount if working remotely.Health Economics Mkt

Associate Representative, Patient Registry Resume Examples & Samples

Associate’s Degree or equivalent and minimum of 2 years experience in a data entry and administrative work
Good computer skills including usage of MS Office Suite
Basic knowledge and understanding of complaint, HIPAA, and GDP regulations
Strict attention to detail
Ability to provide feedback in a professional, direct, and tactful manner

Universal Patient Svc Coordinator Resume Examples & Samples

Prior customer service experience in a call center environment highly desired
Ability to work an 11:00am-8:00pm shift (shift differential pay will apply)
Successful completion of paid training without interruption is a must

Standardized Patient Resume Examples & Samples

Portray medical / mental health patients in an accurate, standardized way
Observe and accurately document student performance on skills checklists and rating scales
Provide debriefing and / or direct teaching to students regarding interpersonal communication and physical examination skills
Participate in training for roles to be portrayed. Training can be on site and/or via computer. All SPs will receive training as appropriate for their roles
SP are required to dress as patients (i.e. in hospital gowns, etc.) as appropriate to their role
SPs are required to undergo physical examinations by Nurse Practitioner students as part of the students’ training
All SP sessions are video recorded and SP must give permission for such recording as well as their use in educational and research projects
All SPs will undergo continuous quality assurance through video review
High school graduate or GED minimum
Ability to read and write in English
Must have e-mail access and ability to use a PC and internet

Director, Patient Advocacy Resume Examples & Samples

Identify key patient advocacy organizations in focused therapeutic areas
Build and sustain strategic partnerships with patient advocacy groups
Serve as the "voice of the patient" within Vanda Pharmaceuticals, ensuring the patient perspective is incorporated into marketing materials and campaigns
Develop a broad network of personal contacts with targeted association executives and staff
Identify and deliver on opportunities to support and collaborate with patient advocacy organizations in areas of mutual interest; analyze advocacy group resource needs to help identify gaps in disease awareness resources to enhance participation in patient advocacy organizations and patient identification
Develop and deliver patient advocacy strategies and programming to support Vanda products - building awareness and understanding, ensuring compliant and clear communications, supporting patient identification, disease awareness campaigns, trial recruitment, trial design, etc
Represent Vanda Pharmaceuticals in external advocacy organizations and at meetings and conferences
Develop and maintain a master calendar identifying critical patient advocacy meetings that Vanda should support
Generate and manage the annual advocacy budget, supporting departmental operations, travel, patient events and organizations involved in areas of interest to Vanda
Oversee grant and sponsorship process, in partnership with Legal, and actively work with patient advocacy groups on the submission and approval process
Create and implement programs for training of nurse educators and other patient advocates willing to assist in programs or regional events
Form strong collaborative relationships with internal cross functional colleagues to prioritize and deliver on patient advocacy functional priorities

Patient Case Coordinator Resume Examples & Samples

The management of the assigned projects and/or cases
Adherence to the general company processes
Telephone support
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education
A minimum of one (1) year experience in customer service
Bilingual (French/ English)
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset
Working knowledge of Word, Excel and Outlook
Working knowledge of automated warehouse operating system
Effective interpersonal and leadership skills

Director, Patient Advocacy Resume Examples & Samples

This individual will position themselves as the primary point of contact with external stakeholders described above and appropriately engage resources across the company to meet the needs of their key stakeholders
Work in collaboration with both U.S. and ex-U.S. external stakeholders to meet the needs of patients. This will require extensive communication and working relationships with Celgene personnel around the world
Develop sustainable working partnerships with internal and external resources, successfully coordinate the deployment of company resources as needed to assigned advocacy stakeholders
Facilitate the development of patient and caregiver education and outreach programs via advocacy and professional organizations
In a compliant manner ensure that Celgene is appropriately positioned within the patient, caregiver, medical and nursing organizations and they fully understand the Celgene portfolio and our product profiles as well as our corporate commitment
Serve as the internal spokesperson for the assigned patient and professional organizations, essentially gathering and disseminating information to inform strategic decisions of the cross-functional partners and collaborate to develop tactics to address needs/issues
In concert with the cross functional team develop, gain consensus, approval and implement a comprehensive plan that includes educational programs and targeted stakeholder campaigns and messaging for each of the above areas of responsibilities. The plan must support and be coordinated with the overall strategic direction of corporate commercial, medical affairs, and clinical development plans
Demonstrate disease state expertise in multiple inflammatory and immunologic disease areas (dermatology, rheumatology, gastroenterology, multiple sclerosis)
Cultivate an understanding of Celgene products, appropriate indications, their application for patients, their safety, and overall value. Be responsible for effectively managing communication and information in a regulated environment. Work in concert with internal resources to ensure that messages are clear and appropriate
Define and standardize best practices in patient advocacy and professional relations. Serve as the expert internal patient-focused resource and identify opportunities to maximize the value of investment of resources in current and potential patient/professional relations programs
Experience in budget management and the execution of all activities within a defined forecast
Ensures strict compliance with all regulatory agencies, state, federal, and international laws
LI-JK1

Patient Placement Coord Resume Examples & Samples

Assigns patient to appropriate bed utilizing designated patient placement guidelines
Patients will not be delayed in processing and department staff will share in the functions of the area keeping work up to date
Maintain patient tracking information in order to place patients
Bed Tracker is kept up to date
Admissions and paperwork are completed efficiently and timely through prioritization
Acts as a resource for co-workers as well as other hospital employees
Answers phone calls from hospitals/community providers requesting bed capacity information
Collects clinical information via fax or over the phone and is able to organize information into admission templates
Consults with clinicians regarding complex clinical issues or concerns
Reports in to clinician at the beginning of shift and reports out at the end of shift
Meets requirement for annual infection control and safety/security education

West Florida Regional Manager Patient Transfer Center Resume Examples & Samples

Serve as the primary point of contact for internal and external customers
Develop and maintain excellent working relationship between the Transfer Center and WFD Hospitals
Effectively communicate with a varied customer base including EMS, physicians, hospital leadership and department directors
Complete initial review of service inquiries and communicate results with director
Communicate face-to-face, when needed, with hospitals, and other customers ensuring issue resolution
Develop and implement Transfer Center strategies, capitalizing on facility best practices
Provide facility specific analysis and makes recommendation for process improvement
Monitor and analyze trends in Transfer Center process in WFD
Develop and implement action plans to maximize the Transfer Center impact and utilization throughout the WFD
Interface consistently with internal and external customers
When appropriate, expand utilization of Transfer Center through outreach to competitor hospitals/systems to promote Transfer Center services
Complete follow-up meetings with EMS agencies, hospital systems, and/or other providers as needed to close new or additional business, ensuring that internal and external obstacles to business growth and retention are identified and minimized or eliminated
Assist Director with QA/QI of data, phone calls, and reports as requested by Transfer Center Director
Coordinate and lead compliance initiatives
Registered nurse, paramedic or other clinical personnel with business experience/background
Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, Public Administration or a related field strongly preferred
Minimum of 5 years of progressive operations management experience, preferably within a call center, or dispatch environment
Knowledge of the principles and practices of air medical and EMS communications operations and/or healthcare management
Knowledge of productivity, financial operations and reporting systems
Ability to do occasional overnight travel

Supervisor Multi Patient Talk List Resume Examples & Samples

Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
Provides operational guidance and support to assigned staff under the direction of the Patient Access Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager
Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
Performs job-specific accountabilities of relief staff (80%+ of work time devoted to “online staff support”) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position and/or work at multiple sites within a Facility or within multiple Facilities, fully meeting performance expectations and standards. Works varying hours and/or on-call schedule, as required
In coordination with the Manager may participate in the redesign of Patient Access processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters
Provides timely and professional follow-up to customer complaints and issues
Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
Provides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions
Maintains work site in full operational order
Responsible for the following activities: Selection of employees based on potential contributions, departmental culture/needs and personnel policies
Recommends allocation of resources based on scope of goals and priorities
Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted. Mentors and coaches associates to ensure positive outcomes
Completes the work schedule, ensuring adequate and appropriate coverage and performance. Serves as on-call scheduling contact and assists with coordination of staff to meet the need. Manages to the department budget, minimizing Overtime, when possible
Provides and documents employee disciplinary / corrective actions, up to and including verbal warning, referring all actions and activities to the Manager for follow-up
Provides input documentation to employee’s performance during orientation and annual reviews
Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameters
Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division (waiting/service times, staff productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.)
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
4+ years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role
2+ years of experience in customer service
Intermediate level proficiency with Microsoft Excel, Word, PowerPoint
2+ years of healthcare environment customer service experience
Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
Prior experience with the major Patient Access technologies currently in use, and/or other “like” systems
Intermediate level in Project , Visio and SharePoint

Patient Placement Coordinator Resume Examples & Samples

Patient location easily and accurately accessed
Obtain accurate and complete admission information from referral source
Input information with 99% accuracy
Sick calls are replaced/covered so department is sufficiently staffed to support the workflow
Call in forms are completed and appropriately distributed
Obtain accurate and complete information regarding a patient’s death
Notify funeral home and pathology, if necessary
Attends monthly department staff meetings to give input and stay up to date
Follows safety/security procedures for emergency and non-emergency situations to protect patient, self and environment

Patient Account Lead Representative Resume Examples & Samples

Provide assistance, coaching and training to staff members, including new hires
Participate in the new hire peer interviewing process
Respond timely to emails and telephone messages from the staff, management and the client

Patient Menu Technician Resume Examples & Samples

Ability to read/follow instructions
Ability to read/audit patient menu items
Ability to maintain accurate and updated patient dietary information
Knowledge of basic math
Customer service skills
Data entry skills
Basic computer skills

Director Patient Marketing Resume Examples & Samples

Evaluates and identifies patient market research and key needs for activating patient/physician discussion related to Entyvio and IBD
Develops patient-specific positioning statement for Entyvio and the message architecture to convey brand place in treatment. Ensures alignment with overall brand strategy and HCP initiatives and partners with Brand Strategy lead to inform inclusion of patient perspective
Leverages brand insight to inform patient segmentation and channel mix preferences
Partners with Analytics to distill insight, validate business opportunities, optimize marketing mix for patient and monitor ROI of individual tactics
Identifies critical design elements for initiatives/ promotions designed to drive desired patient behavior change. Aligns plans with HCP strategy to ensure consistency and identify efficiencies and need for communication to various field roles or external partners
Align direct report responsibilities to brand strategy development needs and organizational structure
Support and guide development of direct reports in Marketing expertise, organizational awareness and exposure and career development
Support Plan process with input on expected impact of patient programs on the P&L for brand/franchise – including patient support programs, DTP and DTC efforts
Develops creative briefs for agency involvement
Plans, manages and executes patient advisory boards aligned to needs for insights and modification of strategy & supports and/or leads engagement with advocacy
Manages assigned budget
Deep understanding of patient journeys, communication channels, and tactic design
Extensive experience in marketing strategy and tactic planning with an ability to communicate ideas to internal partners and external agencies
Capable of leveraging data and analytics to distill insights and drive data-based decision making
Demonstrated leadership traits with an ability to mentor team members, collaborate effectively, and positively influence decisions
Bachelors Degree, MBA preferred
10+ years of marketing, sales or related function experience in the pharmaceutical industry with 5+ years in leadership level positions with increasing responsibilities
Desired
Experience in senior marketing positions at a commercial pharmaceutical organization; experience with biologics preferred
Industry knowledge – comprehensive understanding of the pharmaceutical industry and the prescription drug distribution process (e.g. medical referrals, managed care systems, etc.)
Sales experience – understanding of office / provider dynamics and communicating patient specific programs to healthcare professionals
Therapeutic knowledge – an in-depth understanding of the disease state, treatment paradigms and future trends
Marketing Techniques – comprehensive understanding of pharmaceutical marketing methods, tools and concepts. (e.g. market research, advertising, public relations, media placement, etc.)
Strategic Planning and Implementation – Ability to develop an overall marketing strategy and oversee the implementation of the strategy
People Development – Ability to assess strengths and weaknesses of staff members and provide suggestions for improvements
Management – Ability to set priorities, develop workflow processes, and direct staff
Communication – Ability to communicate ideas, data both verbally and written, in a persuasive and appropriate manner
Budgeting – Ability to create and maintain an accurate budget for department expenses

Patient Assistant Es Orthopaedics Resume Examples & Samples

Previous clinical experience and/or certification preferred
Nursing Aide certification – state approved preferred
One year nursing attendant experience preferred. Good communication skills, knowledge of aseptic technique

Patient Engagement Lead Resume Examples & Samples

Developing the global strategy and leading the effort to systematically leverage existing non-drug solutions and services across regions for an accelerated and coordinated enhancement of the experience of patients treated with UCB Immunology medicines across countries and economy of scale
Driving the co-creation of new solutions with (selected pilot) countries, in close collaboration with local colleagues in these countries , to address the identified gaps in the current local experience and ensuring (optimal) piloting of these solutions by regional and/or local colleagues
Defining requirements for the backbone data architecture which will support the portfolio of solutions
Identifying external existing partners from whom we could license and who could deliver “best in class” services supporting our personalized and holistic approach in a sustainable way
Map with regions the existing solutions in the various countries
Assess alignment with “Desired State” and Patient Experience Strategy
Assess the potential for differentiation, value creation and scalability
Develop a scale up plan in various phases in agreement with the regional leads
Based on the identified gaps in the existing experience, facilitate co-creation sessions (with or without the support of an agency) with cross-functional teams in the local countries, including solution ideation
Coordinate support from Innovation Accelerator CoE to support the prototyping and experimentation where relevant
Ensure the creation is aligned with the Innovation framework and act as an “ambassador” of this new process
Co-Develop business case for proposed innovative solutions with appropriate internal stakeholders and get them endorsed
Support the regional entities in the definition of the local implementation plans by providing guidelines and set of measurements to evaluate value creation of their new solutions
Ensure, together with relevant internal stakeholders, that the pilot(s) is/are managed up to its end and decision is taken on the value generated and the opportunity to scale up
Co-develop further deployment strategy at the end of the successful pilots
Ensure the successful scale-up and local integration in alignment with regional and local stakeholders
Explore innovative business models for extra value generation
The role is also responsible for leading and coordinating portfolio budget and Practice resource discussions on behalf of the Mission Team for assigned projects
As a Lead of Patient Engagement, provide input into the overall Immunology Patient Experience Strategy
From Insights to Solutions and Impact, the Patient Experience Platform Lead will take an active role with the other members of the team for the gaps identification, prioritization process and medium to long term roadmap definition for an increased patient Value within a sustainable UCB model
Excellent leadership, interpersonal and communication skills and an effective team player who can engender credibility and confidence within an international matrix organization
Solution-driven and creative "out of the box" thinker, who will challenge the status quo
Ability to build effective partnerships and lead cross-functional teams towards fulfilling a common mission. Ability to motivate, coach and support the team members, as a team and as individual members
Ability to work in a multi-cultural environment and awareness of cultural sensitivities. Ability to solve conflicts and to seek help for this if needed
Strong Project planning and management skills, being able to perform risk assessments, anticipating problems and providing creative solutions and deliver(pilot) solutions according to agreed budget & timelines and setting up mitigation plans where appropriate
Ability to provide operational support as well as oversee multi-person delivery when needed and “doing” rather than “delegating”
Ability to influence using thought-out rationales and effective communication skills to influence key decisions including the use of third parties or experts to persuade others
Knows when and how to communicate, using strong interpersonal skills and written communications when appropriate
Integrity - overriding commitment to integrity and high standards in self and others
Flexibility and adaptability - Decides what to do based on the situation. Changes behavior or approach to fit the situation or the person. Works effectively in ambiguous situations
Able to deal with complexity and ambiguity - The ability to comfortably initiate change and overcome obstacles operating with a high level of flexibility. Show resilience in the face of constraints, frustrations, or adversity. Able to handle risk and uncertainty
Excellent command of written and spoken English. Mastering another European language is a plus

Senior Director, Patient Reported Outcomes Resume Examples & Samples

Lead the development and execution of Quality of Life (QOL) and patient functional status evidence development initiatives across the Edwards business units
Oversee the execution of evidence development strategies to support patient value proposition development
Lead the development of validating disease-specific PRO instruments in structural heart disease
Support investigator initiated PRO and patient centered research
Initiate and oversee Patient Centered Risk Benefit research
Work in partnership with external groups developing Patient Centered Value Frameworks to ensure medical device specific patient inputs are recognized
Build relationships and collaborations with leading authorities, academic institutions, and government entities focused in PRO and QOL work
Establish company leadership within the PRO and Health Economic and Outcomes Research (HEOR) community
Collaborate with internal teams around enhancing the importance and impact of the patient voice in public policy, regulatory approvals and other stakeholder decision making
Understand and evaluate the needs of government and private payers related to enhancing the importance of recognizing the value of PROs and QOL in healthcare decision making
Provide internal education related to PRO and QOL initiatives and advise senior leadership
15% domestic and international travel to attend meetings and conferences
Perform other duties and responsibilities assigned
Minimum of 10 years of experience working with Patient Reported Outcomes, Healthcare Economics & Reimbursement, and Health Policy, preferably with experience working with new medical technologies
Master’s Degree required; PhD is preferred
Authorship of PRO related publications in peer-reviewed journals
Experience in reimbursement, health economics and/or outcomes research
Excellent oral and written communication and interpersonal skills including developing relationships at all levels in an organization including senior leadership
Ability to interpret and integrate business strategies into actionable, value-added Health Economics/PRO and outcomes planning initiatives
Demonstrated knowledge of US and global healthcare systems including expertise in health care financing, reimbursement/PRO policies related to the device industry, and health technology assessment
Proven ability to lead, balance strategic-forward-thinking with intricate planning, strong tactical execution, and innovative strategic thought
Ability to define metrics and goals and articulate and support growth strategy
Strong understanding of the US and European medical device regulations
Experience working in a global organization

Patient Account Supervisor Resume Examples & Samples

1 year of management or related experience in a healthcare environment
Understanding of the healthcare revenue cycle
Proficient written and verbal communications and interpersonal skills
Effective in establishing and developing policy and procedure strategically aligned with department and company goals
Proficiency in writing manuals and policies and procedures
Skillful in conflict management
Excels in PC/System including the Internet and excellent MS Office skills
Understanding of HIPAA regulations
Demonstrated proficiency in building a strong team to meet performance goals

Patient Assistance Coordinator Resume Examples & Samples

Correctly evaluates and identifies funding resources and patient eligibility for financial programs
Provides assistance for new and existing patients in completing applications for co-pay assistance or other financial assistance resources
Advises patient on required documentation that must be submitted with application in order to complete application package
Provides persistent and timely follow-up with patient, physician office, and funding organizations until funding is approved
Initiates and completes search for additional funding for patients as needed
Collaborates with reimbursement team to ensure patient has sufficient funding for duration of therapy
Ensures a continuous quality improvement customer service approach by proactively identifying areas of improvement and communicating those ideas to the healthcare team
Performs related duties as assigned
Adept at handling sensitive and confidential situations
Strong research capabilities
Strong and accurate data entry skills
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Ability to lift and move up to 25 pounds
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)
Ability to deal with stressful situations as they arise

Director / Senior Director, Patient Advocacy Resume Examples & Samples

Develop strategic plan and holistic company philosophy around patient advocacy engagement for pre-commercialization-stage products
Serve as a key relationship manager with patient advocacy organizations for early stage assets and ensure productive ongoing partnerships
Partner collaboratively with business functions (including, but not limited to: Commercial, Medical Affairs, R&D, Policy and Government Affairs) to determine opportunities and needs for advocacy engagement
Develop tailored therapeutic area-driven advocacy partnership strategies for pre-commercialization programs that include educational programs, advisory boards, patient speaker engagement, clinical trial awareness, policy advocacy, etc
Serve as an internal consultant to other company functions to help champion the patient perspective
Develop consistent channels for timely and productive communication with advocacy partners and work collaboratively with partners at other pharmaceutical companies (as needed)
Thoughtfully manage budgets and grants spend in association with partnerships and philanthropic support
As needed, manage freelance consultants and agencies

Director, Patient Reported Outcomes Resume Examples & Samples

A minimum of a Master’s degree in an appropriate field
A PhD, PharmD or MD is strongly preferred
A minimum of 8 years of total business experience with at least 6 combined years of Patient Reported Outcomes, Survey Research, Market Access, or Health Economics and Outcomes Research experience is required
A minimum of 4 years of experience in project management is preferred
Expertise and experience in the strategy, conceptual basis, methodology and application of PRO and other health outcome measures in the context of clinical studies is required. Expertise and experience with the development, psychometric evaluation and selection of PRO instruments used in clinical studies is required
Working knowledge of FDA "Guidance for Industry Patient-Reported Outcome Measures: Use in Medical Product Development to Support Labeling Claims" and other relevant guidances and best practices is required
Must be capable of leading teams, influencing teams, and driving decisions; must also be able to work effectively as a member of cross-functional teams
Experience with the drug development process in the pharmaceutical industry is strongly preferred
Regulatory understanding and experience in negotiating PRO label claims is strongly preferred
Experience with ePRO is strongly preferred
An understanding of health economics and pricing is an asset
Experience managing budgets is required
Excellent oral, written and presentation skills are required
Ability to work in a matrix environment is required
This position will require from 10-15% travel (domestic and international).Health Economics R&D

Patient Flow Coordinator Resume Examples & Samples

Provide excellent customer service to internal and external customers
Bachelor's degree in nursing or a related allied health discipline with equivalent combination of education and experience is required
Unencumbered license as a registered nurse in the State of Michigan
5 or more years of clinical experience with diverse patient populations

Patient Information Supervisor Resume Examples & Samples

Achieving coordination, consistency and integration in the operation of the clinic site
Assisting in the development and implementation of policies and procedures
Assisting in strategic planning and budgeting, and leading and/or participating in improvement projects/teams
Oversees patient information staff and work processes at three clinic locations
Monitor Phones and statistics (incoming/outgoing) daily basis and report out weekly
Auditing of patient information staff (registration/scheduling/etc)
Onboarding and follow up on new hires
Work with team on improving clinic operations (workflows, patient experience, etc)
Patient Interaction (complaints/concerns)
Resolve duplicate account issues or PHI issues with staff and follow up with business analyst
Performance management and development (tardy, UTO, behavior, errors, compliment and recognition)
Participate in Quality and patient access opportunities
Provide backup operational support to non-clinical areas
Monitor work Q and completion

Head of IT Patient Solutions Engineering Resume Examples & Samples

5 years’ experience in end-to-end solution or system/application architecture and design in the digital space, using modern patterns and styles (e.g., REST, event-driven, (micro)service architectures, …)
3 years’ experience in leading solution development teams in an international context
In-depth knowledge of cloud architectures, in particular associated design requirements and constraints; hands-on development and deployment experience is a plus
Experience with networked devices and embedded systems is a plus
Working knowledge of development and programming styles, languages and methodologies
Understanding of information security essentials, in particular identity and access management
An analytical approach and attitude, with an eye for detail while maintaining oversight of the overall architecture
Strong business acumen
Proactive management style and leadership potential
Ability to work independently, as well as to effectively engage and collaborate with people without a hierarchical link
Ability to resolve conflicting points of view and to align people across teams
Excellent communication and interpersonal skills, across all levels of the organization
Fluent command of English, both written and spoken
Previous experience in the (bio)pharma, life sciences or another regulated industry is a plus

Patient Escort Supervisor Resume Examples & Samples

Supervises and coordinates Patient Escort Services activities and subordinate personnel, specifically through the dispatch function
Performs the dispatch function; receives incoming requests for patient transport and errand service, records request information (utilizing the computer system or written log), prioritizes and processes services requests according to departmental procedures, dispatches (via two-way radio or pager) personnel to handle the assignment, monitors the status, and verifies completion of the task
Instructs, orients, and trains employees in all aspects of their work; participates in performance evaluation, coaching, discipline, and all recommendations for selection, placement, and promotions
Utilizes MCD and specific departmental patient treatment schedules in conjunction with on-demand requests to coordinate the dissemination of personnel for patient transports

Director of Patient & Provider Services Resume Examples & Samples

5-7 years of experience in the pharmaceutical/biotech industry
Experience with customer relationship marketing programs
5-7 yrs previous experience in a patient services and/or marketing function in a specialty market #LI-GZ

Senior Philanthropy Portfolio Lead-patient & Provider Empowerment Resume Examples & Samples

10+ years of working closely with underserved patients and frontline providers; community health environments
Experience with building a movement across multiple entities across cultural boundaries – particularly in resource poor settings
Program management experience across multiple countries and partners
Master’s Degree or advanced studies in Business, Public Health, Social Work, Public Policy Law, or Social Development
Certification in team facilitation (i.e. ToP’s or similar) preferred
Experience with local/regional/global advocacy, training organizations and capacity building
Nimble to evolving strategies and shifting priorities
Global experience, working in more than one country, or in a country other than the U.S
Experience with private sector and the philanthropic sector – social entrepreneur focused organizations, incubators, or larger corporate or philanthropic organizations
Strong empathetic and diplomatic work style, facilitation and cross-cultural relationship management experience
Ability to speak at least two languages (English required plus one or more of the following: Portuguese, Spanish, Hindi, or French)

Patient Assistance Programs Operations Mgr Resume Examples & Samples

Policies/Compliance - Ensure Business Rules SOP’s, Working Practice Documents and FAQ’s are up to date and readily accessible; Manage the copy review process for external materials, including PAP and Patient Assistance Now websites; Manage Institutional PAP pre-assessments and facility audits to ensure compliance with program requirements; Support compliance review of Independent Charitable Copay Foundation agreements and track annual audits
Budget management - Track and review program expenditures relative to budget; Handle invoice processing, including chargebacks where support is provided outside of Pharma. Develop appropriate forecasts for product utilization, including “Cost of Goods”. Track and manage agency/marketing spend for the Patient Assistance Now resource
Reporting and analysis – Ensure appropriate metrics are tracked for accuracy, including inventory fulfillment requests; Monitor quality of services and ensure service levels are met for all programs; Provide ad hoc reporting to stakeholder as appropriate
Departmental Support – Provide general support including but not limited to handling escalated inquiries for patient issue resolution with supplier; Monitor external industry websites to ensure Novartis PAP information is accurate and updated appropriately; Monitor the competitive landscape to ensure Novartis patients programs are on par with the industry and make appropriate recommendations; Support special projects within department
> 5 years project/process management and/or vendor management experience required
Minimum of 3 years Pharma industry experience
Excellent Technical and Computer Skills (MS Office, Excel)
Industry knowledge of PAP relevant policies (OIG opinions)
Strong familiarity with Patient Assistance Program Services
Strong analytical skills with good attention to detail
Strong communication, interpersonal skills - Ability to
Strong written communications skills, delivered in a reliable and structured manner
Active learner – Demonstrated track record of learning new skills across different roles
Strong results orientation and drive to succeed
Demonstrated track record of collaboration/teamwork

Patient Account Analyst Resume Examples & Samples

Analyze and resolve complex insurance claims to secure accurate reimbursement
Identify and communicate best practices and trends
Build positive working relationships with leaders and teammates across lanes
Understand the roles and priorities of stakeholders to partner effectively
Host updates and training to market leaders when applicable
Contribute to a collaborative, innovative, results-driven environment that strives to continuously improve the way we support our patients
Minimum of two (2) years of healthcare reimbursement experience preferred
Ability to problem solve using analytical and critical thinking skills
Strong time management, decision making, and organizational abilities
Proven success in building trust based relationships with local and remote stakeholders
High emotional intelligence
Commitment to personal and professional development
Intermediate proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook

Patient Account Supervisor Resume Examples & Samples

Excellent written and verbal communication and interpersonal skills
Ability to prioritize work demands and meet deadlines
Demonstrated ability to hire and lead a cohesive team to optimal results
Understanding of HIPAA and FDCPA compliance and regulations
Proficient in PC/Systems including the Internet and MS office applications
Associates degree in Business Management/Administration or equivalent related business experience

Patient Transfer Coordinator Resume Examples & Samples

Ensures documentation is concise and meets standards utilizing all appropriate forms
Assures Transfer Center calls will be processed in accordance with the standards and protocols
Oversees and supports the work of the Transfer Center Room Control Coordinator
Follows protocols to secure timely and accurate information from referring institutions and physicians
Uses information from available electronic systems to provide direction to caller regarding patient disposition and contacts appropriate medical staff to accept patient. Contacts appropriate staff to secure bed for transferred patients
Utilizes information regarding patient needs and utilizes the broad array of system resources to meet needs optimizing the value of the service for all System facilities
Facilitates transfers to all BHCS hospitals in an unbiased, standardized manner
Facilitates the coordination of patient’s transfer with physicians, staff RN’s, and other departments while meeting state and federal regulations (COBRA/EMTALA); plan of care to optimize patient outcomes and decrease length of stay
Utilizes Care Coordination and Transfer Center Medical Director as a resource to appropriate transfer of patients and availability of services for optimal financial impact

100

Patient Day Coordinator Resume Examples & Samples

Operational knowledge of PC’s required in both software and hardware. Must be familiar with Excel, Word, and Windows
Continuous work with all departments
Work closely with senior management and entry-level employees
Must be customer service oriented with excellent communication and people skills
Minimum two years' progressive data processing experience

101

IRF Patient Assessment Coordinator Resume Examples & Samples

Serves as an information source and educator to IRF-PAI users
Collaborates with physicians and interdisciplinary team members to make the most accurate assessment of the needs and strengths of patients
Maintain a current knowledge of the PAI software and provides expertise on this software within the inpatient rehab setting
Demonstrates effective critical thinking skills
Promotes participation, cooperation and teamwork. Demonstrates problem solving in resolving issues. Demonstrates clear and effective communication skills
Participates in leadership meetings
Performs duties in accordance with unit specific standards of care as evidenced by completion of a competency skills check list
Handles patient, visitor, or physician complaints promptly and in a professional manner
Represents unit on various hospital committees and internal rehab committees
Coordinates QA summary and audits
Documents monthly statistics (QA)
Assists staff members with patient care duties
Interacts with patient, family, staff and physicians in professional manner at all times
Assists with all other rehab functions as deemed necessary by Clinical Director; case management, completion of PAIs, pre-evaluations and insurance approvals
Two or more years of experience as a licensed clinician in an acute hospital or rehabilitation setting preferred. Must be an RN, Physical, Occupational or Speech Therapist
Ability to operate basic computer and data management software
FIM credentialed within 90 days of hire

102

Coordinator Patient Flow Resume Examples & Samples

May require travel. Works under the direction of the director
High school graduate, or GED Equivalent, Some College
Experience in healthcare related fields
Strong communication skills; customer service mindset; team player
Adheres to professional standards, codes of ethics, system and department policies and procedures
Incorporates the philosophies of continuous quality improvement, customer service and teamwork into daily routine

103

Manager / Senior Manager, Patient Insights Resume Examples & Samples

Conducting Analyses & Structuring the Ambiguous: Execute brand and/or portfolio level market research plans to support strategy development, create analyses and recommendations from results of research insights/learnings. Act as industry expert on patient research, bringing innovation to the team. Assumes full accountability for asking questions of partner experts to seek deeper understanding of real drivers of decision-making and to identify core business questions. Demonstrates ability to break complex problems down into distinct parts, simplifies complexity, and manages uncertainty
Deriving Insights & Presenting Results: Create insightful reports and presentations that clearly and succinctly highlight the actionable insights combined with business implications/strategic and tactical options. Expands and leverages market knowledge, organizational knowledge, and experience to provide strategic insights and recommendations to partners and senior leadership. Maintains objectivity and stands alone when important for the business to make the right decision
Teamwork and Collaboration: Partner with key internal stakeholders on the development of patient-centric strategies, objectives and tactics. Contribute to the success of the department through departmental initiatives or cross product taskforces
Resource Management and Planning: Effectively manage budget and project timelines to ensure commitments are met
Technical and Business Expertise: Strong command of a variety of market research techniques, sought out as an analytical expert and, more importantly, as a strategic advisor. Grasps key issues quickly, understands the "big picture" and links market insights to larger objectives
Strategic Agility: Uses rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems; looks beyond the obvious and doesn't stop at the first answers. Uses creativity and ingenuity to develop solutions to complex problems, formulates strategies and approaches that may fall outside historical norms
Inspiring and Influencing: Ability to represent the Patient Insights function on commercial and cross-functional teams. Demonstrates persuasive written and verbal communication skills. Is effective in a variety of presentation settings. Is comfortable around, and influential with, higher management
Teamwork and Collaboration: Collaborates on synergistic objective analyses to deliver an integrated MA&S perspective and recommendations (as appropriate) and openly shares ideas and/or constructive feedback to improve working relationships and outcomes

104

Patient Rep Resume Examples & Samples

Serves as the representative of hospital administration in addressing patient and family concerns
Serves as a resource and coach to hospital employees and medical staff
Collaborates with Social Service in advancing the plan of care or in providing supportive services to patients and families
Documentation /Identifies issues which impact patient care/customer service throughout the hospital
Demonstrated use of Excellian

105

Patient Financial Coordinator Resume Examples & Samples

2+ years of experience in Medical Insurance Verification, Billing and other Healthcare Finance areas
Knowledge of verification and authorization requirements for Medicare, Medicaid, commercial insurance, managed care plans, workers compensation and other third party payers
Strong knowledge of Medical Terminology
Associate's Degree in Business or a closely related field
Experience in patient advocacy

106

Assistant Manager Patient Resources Resume Examples & Samples

Make recommendations to Manager on changes to existing tools, policies and procedures to facilitate achievement of department goals
Review daily, weekly, and monthly key metrics to identify trends or areas of focus; work with Manager to develop, document, and implement action plans to address issues
Foster strong working relationships between team and partners, encouraging communication and collaboration for the overall benefit of patients
Provide ongoing training, development, coaching, performance management, and opportunities for growth to teammates to enable them to meet or exceed expectations
Provide support for department initiatives as needed
Provide support to Finance, ROPs, and Clinical partners

107

Manager, Patient Resources Resume Examples & Samples

Ensure team follows documented policies and procedures, including SOX narratives, and conduct SOX control activities, as appropriate
Make changes to existing tools, policies, and procedures to facilitate achievement of department goals
Review daily, weekly, and monthly key metrics to identify trends or areas of focus. Develop, document, and implement action plans to address issues
Maintain current and thorough understanding of dialysis reimbursement and industry norms; monitor trends, escalate issues, concerns, and changes
Monitor work of Registration Representatives to ensure patient records are established timely and accurately and maintained properly
Address teammate relations issues in a timely manner and escalate to Director and People Services Manager as appropriate
Provide consistent, visible, and timely communication to team on matters including, but not limited to: team goals and objectives, progress toward those goals, information that will keep teammates well informed on issues and activities that impact their ability to carry about their job responsibilities
Commitment to DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun

108

Assistant Manager Patient Management Resume Examples & Samples

Manages patient management application projects, including system selection, requirements analysis, testing, implementation, and post live support
Designs, plans, and manages all testing events, including unit, system, pre-integrated, integrated, regression, stress, and parallel
Coordinates the development and implementation of test plans/scripts specific to the software solution
Develops and implements testing standards
Coordinates with the facility test coordinator for all testing events to ensure readiness for each event
Manages and plans all testing events to include the following types of testing (Unit, System, Pre-Integrated (facility-specific), Integrated, Regression, Stress, and Parallel)
Reports defects and problems that occur during the test process. Tracks the resolution of those defects from development through implementation into production
Plans, manages, and ensures the completion of incident, requirement, and software release testing to ensure that all testing is successfully completed before any software is migrated to the production environments
Maintains current knowledge of people, process and technologies used in the Revenue Cycle continuum of care to ensure properly structured data integration across applications and systems

109

Global Head of Patient & Stakeholder Engagement Resume Examples & Samples

Architects and defines requirements for “UCB Experience Through the Eyes of the Patient”
Architect the Patient & Stakeholder Engagement strategy at a UCB enterprise level, in a manner consistent and integrated with PVU, PVOps, PVF and PVP business planning
Continuously refine “what good looks like’ in patient & stakeholder engagement approaches and methodologies
Work closely with PVUs , PVOps, PVFs and PVPs to implement strategies and support their needs for patient and stakeholder engagement
Assure consistency across therapeutic areas and regions on processes and systems in order to accelerate and increase impact and scale
Builds personalized engagement between customers/stakeholders and the company
Build framework for relevant customer/stakeholder experiences and personalized interactions across channels, even when using channels simultaneously or when continually switching from one to another
Provides Best Practices thought leadership from consumer industries and their relevant application to UCB, inclusive of
Effective development and launch approaches, including organizational process realignment
Effective testing and evaluation of experience offerings, including LCM planning and execution
Consolidation of IT platforms/technologies/vendors in close collaboration with the IT Practice
Represents UCB externally in matters related to patient & stakeholder engagement
Primary UCB ambassador to external stakeholders
Contributes with impact to industry dialogue via conference speaking engagements, white papers, other publications
Benchmarking
In close partnership with the Insights and Foresight COEs, maintaining insights into cutting and bleeding-edge innovations in the customer experience landscape, both within biopharma as well as the broader landscape of consumer brands
Listens and interprets the voice of patients which translates into Patient Experience campaigns and communicates that to senior leadership, the UCB patient engagement community and clinical trial recruitment team
Line management of Patient & Stakeholder Experience team within Global Marketing Practice
Thought leader, influencer and collaborator for Patient Experience teams within PVUs, PVOps, PVFs and PVPs
Defines the role and responsibilities of a best-in-class Patient Experience Leader
Develops new Talent development model to attract, retain and grow Talents including a complimentary mix of creative innovators and experts in patient & stakeholders engagement
Develops a ‘thought leader’ level team that attracts, develops and retains top talent
Serves as member of the Global Marketing Leadership Team which will require s/he to
Provide regular updates/recommendations on customer experience strategies and implementation
Assures that relevant governance and processes for interactions between PVUs, PVOps, PVFs and PVPs are defined and executes the UCB Patient Value Strategy Principles to generate Type 1 experiences
Works with partners, consultants, and vendors, ensuring high levels of performance, communications and delivery
Executive role requiring 15+ years demonstrated expertise applying strategic thought leadership, driving disciplined execution and facilitating cultural change focused on customer experience, digital, CRM and process improvement excellence
Successful candidate must have a demonstrated track record of strategic impact in defining and executing complex customer experience roadmaps with consumer brands – and must have already successfully transitioned to industry and demonstrated impact in translating customer experience best practices within a complex biopharma organization
A strong analytical capacity is essential, as is the facility to formulate actionable customer and influencer experience roadmaps – encompassing both digital and analog channels – driving through development and market introduction with clearly identifiable, quantitative results
Demonstrated capabilities with process improvement excellence and P&L owner partnership is required; formalized certification with lean six sigma a plus, as is prior P&L responsibility. Successful candidate will have worked in multiple international markets, maintain strong links with the external ecosystem, demonstrate exceptional communications and presentations skills, and have a proven track record of successfully leading through influence in cross-cultural, matrix organizational structures to drive decision-making at the executive leadership level (e.g. PVU LTs, PVOps LT, PVF LTs, Executive Committee)
Proven experience leading high level strategic business initiatives at a global or regional level in both consumer and biopharma environments required. Experience of similar magnitude working at the country level a plus
Crafting strategies that are within execution capability of the organization
Knowledge of the mission-critical technical and functional skills needed to build a world class Patient & Stakeholder Engagement enterprise capability
Is able to translate what constitutes “catching up” or “cutting edge” in a manner relevant for UCB
In addition, this position will know and stay abreast of developing trends in the industry, enabling continuous improvement and the ability to offer cutting-edge solutions
Thinking Holistically - drives organizational collaboration internally and externally to create impact; acts as an inspirational role model to encourage creative collaboration across traditional boundaries to create value; uses a deep understanding of the industry and awareness of future trends to drive forward-thinking and develop long-term perspectives within the organization
Working Together - Continuously drives and inspires others to live the UCB Patient Value Strategy principles (From Noise to Signal, From Tasks to Value, Space with Consistency and Helpfulness & Generosity). Is a role model for helpfulness and generosity across the organization; instills a culture of trust that builds on the diversity of internal and external stakeholders to create innovative solutions; develops and inspires new strategies that encourage connectivity and partnerships within the wider healthcare environment; capitalizes on a diverse workforce to maximize performance, creativity and patient value; fosters an organizational climate of inclusion that integrates the best ideas from many varied voices. Instills a culture of trust and respect that builds on the diversity of internal and external stakeholders to create innovative solutions. Capitalizes on a diverse workforce to maximize performance, creativity and patient value
Championing Change - communicates a compelling vision that generates excitement, enthusiasm, and commitment to change; proactively searches out opportunities to talk about the vision in both formal and informal settings at all levels of the organization; role-models a sustainable level of resilience and agility; leads initiatives to change the structure, systems, or talent mix of the organization to more effectively support the business strategy; demonstrates mastery of agility in meeting changing conditions; thrives on situations involving risk and uncertainty. Role-models a sustainable level of resilience and agility. demonstrates mastery of agility in meeting changing conditions
Gathering & Interpreting Information - creates and fosters a culture that enables insights generation to drive solutions that are aligned to our strategic direction; is well respected inside and outside the organization; is often pursued as a consultant for input, analysis, process support, and direction
Delivering Impactful Results - creates and fosters a culture which inspires the setting and attainment of ambitious value-focused targets; fosters a dynamic and flexible approach to ensure that opportunities are exploited and risks managed in a way that protects and builds value; models sound decision making and challenges others to always justify their decisions and actions against value creation; is a consummate networker who can initiate relationships within and between organizations that leverage the strengths and capabilities of all parties. Motivated by results, urgency and personal commitment
Learning Through Experience - fosters a culture and mind-set of learning from successes and failures; creates an agile and supportive environment across multiple functions to encourage intellectual curiosity and innovative ideas that create value for patients and the business; is a role model for personal reflection and growth, sharing own experiences and journey to encourage others to develop themselves and strive for excellence; continually expends his or her talents and gifts to the fullest, participating in a variety of initiatives designed to build on strengths; creates a culture that provides space for innovation while ensuring strategic consistency

110

Patient Collections Clerk Resume Examples & Samples

Minimum of 3 years of customer service experience handling high volume of calls within a call center environment
Call Center experience within a healthcare setting, medical group or hospital setting
Prior healthcare experience on Centricity GE system and SAP
Extensive related customer service experience in a call center environment, delivering high quality service to a diverse and demanding customer base
Patient collections experience (i.e. co-pay, deductible, co-insurance)
Experience with Microsoft programs including Word, Excel, and Outlook
Proficiency in navigating multiple screens and programs at the same time in order to facilitate problem solving, and other activities that require multi-tasking
Ability to hear and speak clearly
Position is in a typical office environment
Ability to be flexible with working hours given adequate notice. Ability to work overtime as needed

111

Patient Business Representative Resume Examples & Samples

Bachelor’s degree or equivalent preferred; high school diploma required
1-2 years experience in hospital billing and reimbursement
Knowledge of the hospital information system with emphasis on accounts receivables programs
Ability to function independently and prioritize work within established policies
Requires good judgment, tact, sensitivity and the ability to function in a stressful environment
Ability to maintain confidentiality regarding the patients, their medical histories, demographic and fiscal

112

Patient Enrollment Representative Resume Examples & Samples

Handles outbound and inbound calls, providing overview of the program and responding to questions about the program enrollment, encourages immediate assessment of enrolled participants
Able to meet established performance metrics that include: Quality, Conversions, and Operational Efficiency
Able to overcome objections quickly and accurately
Utilizes multi-media resources to accurately process participant information; obtaining all demographic information on new participants and inputs into computer to initiate medical record
Tracks productivity as assigned
Develops rapport with participants and adjusts to their communication style
Provides accurate and compelling information about Alere’s programs and services
Handles change in a fast paced, team environment
Adheres to company policies and procedures, including business dress code
Available to work any shift during operating hours
PROBLEM SOLVING
Able to apply situational critical thinking skills to resolve customer inquiries quickly and accurately
Demonstrates strong organizational and priority management skills
Takes initiative on assignments and projects
Demonstrates ability to multi-task in a dynamic work environment
Able to utilize job aids and reference materials to accurately process participant questions and requests
Demonstrates strong attention to detail to meet health care records compliance
Works well in an unstructured environment and when faced with new or undefined situations; understands how to assess a situation, how to use tools and resources and when to hand-off for appropriate resolution
Assumes personal ownership of his/her results: takes responsibility for and pride in achieving successful results; if goals are missed, holds him/herself accountable for improvement
Demonstrates a strong work ethic and appropriate sense of urgency; is committed to seeing tasks through to completion
High School graduate or GED equivalent required
One (1) to four (4) years’ experience with sales, customer service, telemarketing; outbound sales preferred
Knowledge of customer support philosophy and objectives required
Successfully meet or exceeded sales quotas in a performance-based workplace
Able to use multiple computer applications
Able to use ACD telephone system
Proficiency in the use of Windows and Microsoft programs
Quickly identifies and effectively aligns with different communication styles; is professional and positive in interactions with others and is able to establish rapport quickly
Displays fluency when using language (both verbal and written); has a solid knowledge of grammar, syntax and style; utilizes appropriate voice tone, speed and inflection
Can speak persuasively while maintaining a positive customer experience
Listens for meaning, asks probing questions and considers what others have to say
Regardless of outcome, demonstrates exceptional customer services skills that included (but not limited to): courtesy, personalization, acknowledgement/empathy and flexibility
Displays drive, energy and initiative
Demonstrates personal integrity in dealing with others
Demonstrates a strong customer service orientation, and takes responsibility to follow through on commitments to customers
Behaves professionally and uses good judgment in all interactions in which he/she is likely to be viewed as a representative of Alere
Enthusiastically supports ESS activities, contests and events
Shows respect for other members of the team

113

Patient Guide Resume Examples & Samples

Helps coordinates patient flow activities related to the main reception desk at the Helen F. Graham Cancer Center including but not limited to greeting and directing patients and physically assisting them into and out of their vehicles and wheelchairs when necessary
Assists with coordinating patients and transport vehicles
Directs vehicles as necessary to ensure accessibility at the entrance to the building
Directs all delivery vehicles to the delivery entrance
Coordinates wheel chair activity by ensuring they are kept in the appropriate location and available for patient use
Demonstrates compliance with Christiana Care and departmental policies and procedures and mandatory education requirements including but not limited to safety, infection control, attendance and dress code
Demonstrates understanding and application of Christiana Care Core values -- caring, excellence, leadership, pride, teamwork, integrity and standards for customer service
Demonstrates the ability to formulate and maintain positive working relationships with peers, managers and other members of the health care team
Keeps up to date on center and departmental changes as evidenced by attending staff and other essential meetings and/or reading minutes of meetings not attended, seeking clarification as appropriate
Demonstrates understanding and support of center wide and departmental changes
Demonstrates effective, courteous, and helpful communication skills towards patients, families, coworkers, physicians, and other departmental/hospital personnel
Three to five years’ experience in medical office setting, medical reception experience preferred

114

Patient Resume Examples & Samples

4 years' paid media marketing experience
Achievement in traditional, digital and emerging paid media space
Ability to effectively to multitask and prioritize
Strong analytical background
Ability to work on cross-functional teams

115

Patient Brand Marketing Senior Manager Resume Examples & Samples

Bachelor's Degree in Marketing, Communications or equivalent experience
8+ years of progressive patient marketing, CRM, marketing/brand management, account management and or sales experience in the pharmaceutical industry
Creative, innovative thinker with the ability to work effectively across the organization and to foster teamwork
Familiar with relationship marketing operational logistics including relational database structures and database management applications
Media management experience and competency
Proven problem-solving skills

116

Team Lead-patient Collections Resume Examples & Samples

Answer complex billing questions from customer service calls and/or correspondence; research and resolve discrepancies and issues related to patient responsibility amounts to obtain and maximize payments and to close accounts
Review work assignments daily and participate as necessary to ensure all areas of responsibilities are worked within established time standards, and standard operating procedure (SOP)
Support teammates and provide positive, constructive feedback to teammates based on observations and data
Handle escalation calls, work flow distribution
Collect payments from patient with outstanding balances
Review weekly metrics indicating individual productivity, accuracy, performance from the previous week
Be the "Go-To" Person and point of contact for designated team mates to assist them in problem solving and issue resolution related to job duties
Review claim disputes to verify correct pricing and analyze claim inquiry data to determine root cause of errors; recommend system changes, training and process improvements to prevent future errors; work with both internal and external customers to identify and resolve complex problem
Conduct 1:1 meetings monthly with the revenue operation supervisor and each teammate to go over metrics for the month and address/resolve any concerns
Ensure effective, efficient day-to-day guidance to team mates
Interact closely with supervisor and management on issues staffing, team status, operational bottlenecks, or any other issues that requires a management decision or management awareness
Attend and/or lead staff meetings and education activities as requested
Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
Consistent, regular, punctual attendance as scheduled is an essential function of this position
Minimum of 3 - 5 year billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred
Global understanding of commercial and government payers
Account Resolution, Customer Service, and Collections experience
Advanced computer skills and proficiency in Microsoft Office applications (including Word, Excel, and Outlook) required

117

IT Patient Solutions Lead Resume Examples & Samples

Orchestrates and defines requirements for Patient Solutions in the USA based units
Manage a portfolio of patient and stakeholder technology solutions in the USA ecosystem
Continuously refine "what good looks like’ in patient & stakeholder engagement approaches and methodologies
Define KPIs for measuring positive patient and stakeholder experiences with UCB’s differentiated solutions
Work closely with other UCB departments from project initiation until delivery
Builds personalized engagement between customers/stakeholders and the company, using digital technologies
Define internal and external technology capabilities for relevant USA based customer/stakeholder experiences and personalized interactions across channels, even when channels simultaneously or when continually switching from one to another
Thought leader within UCB’s Technology Practice
As a member of the IT Patient And Stakeholder Solution team
Provide regular updates/recommendations on customer experience strategies, evolving ecosystem, changing business models and impact on technologies
Assures that relevant IT and corporate governance processes are applied and/or developed
Successfully establishes trusted relationships with influential organizations; ensures that work is always in the best interests of the company and its partners
Senior IT Management role requiring 5+ years demonstrated expertise applying strategic thought leadership, driving disciplined execution and facilitating cultural change focused on customer experience, digital, CRM, multichannel and process improvement excellence. MBA is a plus
A strong analytical capacity is essential, as is the facility to formulate actionable customer and influencer technology roadmaps – encompassing both digital and analog channels – driving through development and market introduction with clearly identifiable, quantitative results
Demonstrated capabilities with process improvement excellence is required; Successful candidate will have worked in multiple international markets, maintain strong links with the external ecosystem, demonstrate exceptional communications and presentations skills, and have a proven track record of successfully leading through influence in cross-cultural, matrix organizational structures to drive decision-making at the executive leadership level
Proven experience leading strategic customer facing initiatives at a global or regional level in both consumer and biopharma environments is welcome. 　
Knowledge of the mission-critical technical and functional skills needed to build a world class IT Patient & Stakeholder Engagement enterprise capability
Can solve even the toughest and most complex problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; uses multiple problem-solving tools and techniques

118

Coord Patient Flow Resume Examples & Samples

Has authority to direct all of the team members regarding prioritization and patient flow
Becomes a single point person for the Providers, minimizing their interruptions and facilitating communication
Assigns patients to rooms following developed flow criteria
Monitors room availability, discharges and bedtracking
Assures that orders, collections and procedures are coordinated upon admission and discharge
Works closely with Charge RN to expedite patient discharges and admissions
Is a liaison with other departments and checks on delays in all sub-processes, including lab, imaging, pharmacy and consults
Monitors tracking board, updates and assess for delays
Current BLS(Basic Life Support)
Critical thinking, service excellence and good interpersonal communication skills, ability

119

Patient Engagement Director Resume Examples & Samples

Build, maintain, and evolve approaches and standards to incorporate the patient voice
Monitor external landscape to ensure Amgen is best-in-class at methods incorporating patient voice
Advanced degree
10+ years of experience interacting with and/or representing patients and/or consumers
Able to review, evaluate, interpret and present complex data
Experience with patient journey or consumer experience framework
Experience with the commercial and product development process or disease area expertise
Able to set priorities and manage cross-functional teams and complex projects to deliver milestones
Experience driving organizational and cultural change
Excellent verbal and written communication skills; includes strong interpersonal skills with demonstrated ability to work effectively across the matrix
Flexibility to work within a fast changing environment and cope with degrees of ambiguity
Strong advisory and influencing skills including senior leadership
Foundational marketing skills and business strategy
Empathic and passionate individual with the ability to build meaningful experiences with patients/caregivers, understanding the impact of living with a specific disease (Cardiovascular, Oncology, Neuroscience, Bone and/or Inflammation)

120

Patient Engagement Operations Lead Resume Examples & Samples

Serve as a member of the Patient Engagement Core team within R&D, to guide and support R&D project and functional teams in identifying, planning and implementing effective patient engagement activities at various stages throughout the medicine life cycle
Partner with the PE leader in the creation and management of implementation plans for the key strategic focus areas for patient engagement (PE) activities in research, clinical development and organizational culture
Serve as a strategic thought partner to the PE Leader in problem-solving, current and future plans, strategies and budgets
Partner with the PE Leader, TAUs and global R&D functions to identify, establish and manage novel, external partnerships to enable direct patient engagement and understanding of patient life experience
Represent Takeda R&D in cross-industry initiatives and collaborations to define patient engagement approaches and methodology within the pharmaceutical R&D sector
Build alliances and manage relationships with key patient organizations on behalf of R&D and in partnership with TAUs
Lead the creation and implementation of internal processes to enable smooth and agile PE activities to be conducted by project teams and to ensure that all legal and compliance requirements are met
Lead the development of education, tools and templates to build PE capabilities and expertise within the global R&D functions and project teams
Oversee PE activities to ensure they achieve results and meet project objectives
Build communication avenues and channels to ensure awareness, connect R&D members and build knowledge across the global organization
Act as the main point-of-contact with project and functional teams regarding R&D patient engagement efforts and report progress on achievements with the strategic areas of focus
Provide expert counsel for issue resolution and relationship management with patient engagements
Support the PE Leader with key initiatives or delegation of responsibilities as needed
Minimum BS/BA degree with MS/MBA preferred
10+ years of relevant business experience required; Pharmaceutical experience preferred
6+ years experience project management and leadership experience
6+ years line or matrix management experience
Expert project management skills
Knowledge of global drug development and interface with commercial organization
Experience in operating in a multi-disciplinary drug development environment, including international exposure
Experience working within a complex organization and demonstrated ability to work across functions and regions, at all levels where the incumbent may not have direct authority
Strong proven leadership capability with developed skills in team building, motivating, and developing people
Comfort with ambiguity
Self driven and clear track record of delivery
Ability to access global information to define global operating strategies
Strong proven ability to work from a position of influence to build consensus
Strong proven ability to manage large and global change agendas
Ability to influence and work effectively with various business partnerships, regions, and cultures

121

Divisional Category Manager Patient Reimbursement & Adherence Services Resume Examples & Samples

Partners with brands and Patient Services and Managed Markets organizations to understand needs and develop supplier sourcing strategies for the key patient services including but not limited to hub and reimbursement services, e-solutions, adherence, patient access services and others. Develops holistic view of supplier at holding levels and their relationships with Novartis divisions
Understands regulatory and compliance issues related to patient services it Hi-Tech, HIPPA Privacy, Adverse Events and others
Provides country-level input to the Patient Access & Market Insights Global Category to inform strategy and target setting
Collects and develops insights related to supplier, market, category and internal business data and information for the relevant categories at a country level
Secures and facilitates involvement of relevant US xDivisional stakeholders
Ensures projects agreed to within the Category Plan are executed on a timely basis in line with the targeted goals and that the identified savings are delivered
Partners and gains alignment with business on productivity initiatives utilizing all levers; supply, process, demand and value
Segments suppliers identifies key supplier relationships at a country-level
Manages of strategic US category supplier relationships as agreed in the supplier segmentation
Secures supplier information and feedback from Divisions, sites and Business Partners
Manages innovation with strategic Country Category suppliers
Owns development and management of US xDivisional contracts and responsible for performance driven contracting strategies for the category as relevant
Provides input into the development of the “Category Playbook”
Ensures negotiated contracts are clearly communicated to business stakeholders and are consistently applied
Monitoring compliance and adherence to Novartis Procurement policies and procedures
Ensures US xDivisional supplier issues are addressed and resolved on a timely manner
Contributes to other subcategory projects as needed
5+ years of experience in Procurement, category and demand management, as well as negotiating
Strong analytical and project management skills
High level of organization skills and attention to detail
Strong computer skills including proficiency in Word, Excel, and PowerPoint
Strong communication skills to interact within all levels of the company, in a concise and clear manner
Ability to function effectively in a matrixed organization

122

Patient Accts Auditor Resume Examples & Samples

Must have excellent communication skills, customer service skills
Medical terminology is a must
A good understanding of CPT and ICD-9 coding is preferred
Typing, data entry, 10-key, PC, and word processing skills are mandatory

123

Patient Collections Specialist Resume Examples & Samples

Negotiate payment plans and other patient arrangements
Request write-offs and adjustments to accounts when applicable
Document patient feedback, call summary, and resolution in system notes file
Create tracking methods and monitor arrangements to ensure receipt of payments
Process credit card transactions
Establish account priorities based on established guidelines
Analyze requests for reactivation
Complete special assignments involving A/R research and resolution as assigned
Minimum of six (6) months billing, collections, and accounts receivables experience in the pharmaceutical and/or healthcare insurance industries required; two (2) years preferred

124

Head of Bone Patient Value Unit Resume Examples & Samples

Bachelor's Degree or Equivalent, healthcare professional training (MD/DO/NP/PA/PharmD) with some clinical experience preferred
Minimum 10 years of pharmaceutical or biotechnology experience, with at least 3 of those years in U.S. biologics and / or osteoporosis preferred
Proven leadership abilities in product management and business relationships
Experience with injectable biologics is preferred
Exceptional presentation skills and the ability to present to large audiences
Demonstrated strength in business planning and tactical plan development and execution
Extensive knowledge of the dynamics of US healthcare system and patient flow, including an understanding of managed care, pharmaceutical distribution channels, competitive trends and the different channels of treatment and cost
Excellent understanding of basic finance, return on investment and profitability analysis
Demonstrated ability to influence decisions at all levels included “C Suite” executive level experience and success
Experience and success in financial modelling, budget impact models, and other payor and outcomes analysis
Demonstrated excellence in developing strategic operating plan development, business management, contract proposal development, negotiation and analysis
Demonstrated ability to work and collaborate effectively in a complex, matrixed commercial environment in partnership with other internal/external commercial stakeholders (sales, managed markets, market research, regulatory, medical affairs, global department, public relations, clinical development, etc.)
Experience executing strategic brand management initiatives within healthcare, as well as within the generic and branded pharmaceutical sector. Experience in product marketing, portfolio marketing/strategy, and development of executable go-to market plans generated from leveraging key customer insights. Experience with qualitative and quantitative market research
Proven track record of meeting tight deadlines and organizational skills to be productive in an environment of competing priorities—ability to multitask with multiple stakeholders while effectively prioritizing
Excellent communication, negotiating, and interpersonal skills for a wide variety of audiences including senior management required
Innovative leader with strong, demonstrated leadership skills (having an innate ability to lead a diverse and talented team of individuals towards a shared vision – focused on meeting the needs of our customers)
Strong communication and interpersonal skills along with the ability to influence others
Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously
Demonstrated consistent track record of success and delivering strong sales results
Successful people management experience with direct reports and leading teams
Demonstrated success in project, vendor, and budget management
Effective profit and loss (P&L) management experience
Proven experience writing and presenting business plans
Willingness/ability to travel domestically. International travel may be required
Display solid ethics and a fit for UCB's core values and beliefs
Demonstrated excellence in building and developing high performing teams
Demonstrated superior account management and project management practices
Excellent understanding of biopharmaceutical marketing processes

125

Patient Financial Collector Resume Examples & Samples

Requires Associate degree in Business or related field with minimum
Requires keyboarding or typing speed of 35 words‑per‑minute
Requires ability to multi-task
Medical terminology and college‑level course work in accounting,

126

Patient Correspondence Senior Analyst Resume Examples & Samples

High level of proficiency in the use of Excel, MS Access, and other Microsoft Office applications
Proficient in use of macros and VB script within Excel
Advanced user of database, financial reporting and business warehouse systems
Track record of effectively translating business requirements / requests into efficient reporting
Excellent communications, presentation and interpersonal skills
Strong ability to rapidly assimilate complex data and make decisions
Strong drive for results including demonstrated initiative necessary to anticipate, recognize and solve for challenges/problems
Sensitive to deadlines and strive to deliver quality information in a timely manner while handling multiple priorities
Must demonstrate customer focus (internal and external), attention to detail, command skills, and ability to deal with ambiguity
Able to manage through influence and collaboration
Bachelor's degree in accounting, finance, computer sciences
Minimum of 6 – 8 years financial analysis, database or related experience

127

Director Patient Assistance Operations Resume Examples & Samples

Responsible for the leadership and oversight of all day-to-day program operations
A minimum of a BS/BA Degree is required
Master’s degree or MBA preferred
Health care professional degree or certification (R.N., R.Ph., PA) is preferred
Minimum ten (10) plus years of Pharmaceutical management business experience in a leadership role preferably in a patient access service, customer service and / or operations area is required
Experience with vendor management including contract negotiations and experience and a proven track record for managing teams is required
Pharmaceutical or Medical Device work experience in a regulated or compliance focused area is required
Broad, in-depth knowledge of patient assistance program development and implementation is preferred
A proven record of leading and developing teams for maximum performance is preferred
Ability to think strategically and make sound decisions is preferred
Comprehensive knowledge and current expertise of HIPAA, HCC, OIG, Medicare, and Medicaid laws is required
Excellent verbal, written, and presentation skills is preferred
Computer proficiency is required
General finance/budget management skills are required
Able to demonstrate excellent partnering skills and the ability to negotiate effectively is required
This role is located in New Brunswick, NJ and may require up to 20% domestic travel.Community

128

Patient Placement Coordinator Resume Examples & Samples

LI-FW
Previous patient flow or house supervisor experience preferred. Also prefer some case management background
Minimum of 2 years acute hospital experience within past 5 years
Highly developed troubleshooting and customer service skills
Able to intervene effectively with staff
Able to arbitrate issues and circumstances related to patient movement in a professional manner without assistance
Demonstrates basic computer competency
Is physically able to remain active for 8 hours covering horizontal and vertical distances without assistance
Able to perform multiple tasks using information from multiple sources simultaneously

129

UK Head, Bone Patient Value Unit Resume Examples & Samples

You should have a Bachelor's Degree, MSc is preferred or equivalent
Experience in pharmaceutical or biotechnology organisations, ideally in biological, rheumatology or Osteoporosis
Team leadership and leadership in launching new products and driving efficiency in a complex heath care system

130

Assistant Patient Value Practice Real World Evidence Resume Examples & Samples

Handles all telephone calls, e-mails and correspondence up to conclusion; assesses priorities; follows up on them in accordance to urgency; takes messages; organises, co-ordinates and keeps track of agendas/appointments in view of efficient time management and well-balanced workload
Acts as liaison between manager and staff; between external/internal contacts
To carry out practical organisation of meetings, events and business trips
Ensures convening of meetings (internal/off-site); ensures logistics (meeting rooms, catering, technical support, tele/video conferences)
Provides administrative support during the meeting to all participants; drafts minutes and ensures follow up of all actions or decisions; ensures and follows-up on the signing, approval of key documents; ensures distribution of required information and documentation to managers and all those who are concerned
Organises business trips taken into account time differences and optimum time-spending: ensures travel booking (travel requests to BCD), travel itinerary, prepares programmes
Orders office supplies, brochures, books
To process all kinds of data and documents
Checks and follows up files (e.g. expenses notes, payments, contact lists, in/out document track system, distribution lists, contracts, budget overview, planning overviews)
Searches, centralises, compiles, tracks, controls information and data (internal/external; intranet/internet); loads documents on sites
To resolve varying practical problems e.g. unexpected deadlines, frequent rescheduling of agendas, last minute requests, complaints, sensitive matters, unpayments etc
To report to the manager on the status and progress of activities and on problems resolved
Focuses on service orientation and customer care
Co-operates with view on relationshipbuilding on high level and on the long term
Speaks fluently English and French or Dutch

131

MTM Patient Engagement Coordinator Resume Examples & Samples

Available to work various shifts, including evenings and weekends
Ability to evaluate information from both oral and written sources
Understand and articulate the pharmacist’s clinical role in the care of patients
Detail oriented, including ability to follow step-by-step instructions and enter data accurately into MTM database
Ability to provide excellent customer service with a can-do attitude
Proven record of excellent attendance and punctuality
Proven ability to work independently in a collaborative environment
Compliance with Cardinal Health MTM Telecommuting Agreement
Contact patients to introduce and explain the benefits of the MTM program
Schedule appointments for the MTM Pharmacist(s) to complete Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions
Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
Ensure each patient has a positive experience by providing a high level of customer service by answering promptly, professionally, and politely
Accurately document all discussions with patients and schedule follow-up appointments as needed
Update patient demographic information in the MTM platform
Obtain correct/up-dated health care provider contact information
Provide outstanding customer service
Place onboarding confirmation calls to new MTM Solution customers
Perform auxiliary functions essential to the efficient operation of the department
Comply with the MTM Telecommuters Policy, which may include site check of remote work-space
Meet productivity and performance expectations set forth by manager

132

Associate Director, Patient Reported Outcomes Resume Examples & Samples

Develop questionnaires and conduct expert interviews and patient interviews
Develop study designs, analysis of plans, reports, and publications
Developing new and repeat business
Developing and directing PRO studies and other consulting projects
Ensuring client needs, timelines, and budgets are met
Managing staff members; and ensuring that the department’s financial objectives are met
The Associate Director should have 8 to 10 years of experience working with biopharmaceutical and/or medical device companies and have experience in PRO development and validation, PRO instrument assessment and selection, and other disciplines relevant to PRO studies

133

Director of Patient Marketing Resume Examples & Samples

Lead a team of marketers to drive key business metrics
Grow the team through hiring and training
Set team strategy through analysis of historical marketing data
Own relationship with operations and forge strong communication and service level agreement (SLA) between marketing and operations
Forecast and present to senior management and help the company achieve greater marketing success
Plan and execute the marketing strategy focused on product adoption and overall success of our existing patients
Measure the success of these campaigns and optimize your approach based on the resulting data
Advocate internally that all teams solve for the patient - You are their biggest fans within the company and understand that their success and happiness mean our success and happiness!
Develop the strategy and processes to scale output content
Make data-driven decisions to move the team and our content forward and hit company goals
Serve as an evangelist for our message, brand, and content through thought leadership and blogging/speaking
Ensure all marketing stakeholders' needs are met
Keep the team up-to-date with the latest trends in marketing
BA/BS or equivalent working experience
Past experience in communications, marketing, analytics or related field
Leadership experience with excellent communication skills, both written and verbal
You must be analytical and able to extract meaning from data and use this to optimize a team's approach and a company's forecast

134

Consultant for Patient Portal Resume Examples & Samples

Leads client meetings and events to meet desired objectives
Establishes trusted relationships with all levels of service lines/department inside the client organisation(s) and within Cerner project team
Independently completes current state analysis and capture baseline metrics
Explains Solution capabilities within the context of business processes within a service line/department
Works with the client to obtain data collection materials in a timely manner
Develops future state service line/department workflows using the Solutions leveraging Cerner recommendations
Provides expert solution knowledge and troubleshooting services in complex client environments
Successfully able to use analytics to drive end-user adoption
Updating tasks on the project online SharePoint on a weekly basis
Proactively identifies and escalate issues and risks to the project team, and help mitigate issues and risks
Stays current on Solution development and utilises latest functionality and content on projects
Contributes to the advancement of the solution and its effectiveness
Maintains a high level of professionalism
Excellent knowledge on Microsoft Office suite
Ability to learn new processes, tools and technologies
Logical and analytical thinking, troubleshooting skills, and strong attention to detail
Able to prioritise and manage large workload, and meet adapting deadlines
Displays exemplary organisational skills
Ability to present in front of large audiences
Flexible when it comes to working hours
Ability to facilitate meetings and events
Ability to travel up to 60%
French language skills
Previous experience of working in a healthcare IT organisation
Previous experience of working with database

135

Patient Svcs Rep Resume Examples & Samples

One year general office experience, medical setting preferred
Ability to type a minimum of 25 wpm with minimal errors
Excellent keyboarding skills
Knowledge of personal computer helpful
Experience with other office equipment helpful
Knowledge of medical terminology helpful

136

Patient Account Coordinator Resume Examples & Samples

Coordinates access to therapies, schedules and conducts appropriate follow-up, and facilitates access to appropriate support services
Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support
Works on problems of limited scope. Follows standard operating procedures in analyzing data from which answers can be readily obtained. Builds stable working relationships internally
Learns to use professional concepts; applies company policies and procedures to resolve routine issues

137

Patient Advocacy / Patient Affairs Manager Resume Examples & Samples

This role will need to build relationships with patient groups & all other stakeholders based on values of trust, respect and transparency so that patients systematically participate in all aspects of clinical development, healthcare delivery & decision making
Support patient access to medicines by working with patient groups to help determine the value of innovation and address access barriers at an EU policy level
Facilitating capacity building and educational activities for patient groups so that the voice of patients is strengthened and organisational development encouraged across Europe
Supporting medicines usage and improving medicines adherence by working with patient groups to deliver optimal patient information and materials
Leadership role to ensure strategic plans and relationships with key patient groups are aligned, coordinated and maximise efficiencies between central teams and local country affiliates
Lead the implementation of a coordinated country patient group strategy aligned with Amgen’s overall EU patient group strategy through the IPAN
Support and contribute to best practice sharing within the IPAN Help ensure a clear understanding and implementation of Amgen’s policy of interacting with patient groups to ensure best governance and compliance
Monitor the external environment with respect to patient groups and inform the company of future trends
Co-ordinate transparency efforts related to working with patient groups at EU level
Represent the voice of patients in a complex matrix environment involving medical, value access & policy, marketing, communication, public affairs and R&D teams
Previous work experience in a patient advocacy role ideally within the pharmaceutical or consultancy industries or from within an external patient group
Expertise in communication and public affairs and/or patient advocacy
Experience of working autonomously within a matrix environment and networking across a variety of internal departments
Ability to build relationships and strategic alliances with external and internal audiences
Strong interpersonal skills, being politically astute & results orientated
Challenging the status quo and being able to think outside of the box
Be able to navigate complexity
Excellent written and verbal communications skills (English)
Ability to assimilate complex medical knowledge and communicate to non-medical audiences

138

Director, Patient Solutions Center Resume Examples & Samples

Provide leadership for the UCBCares solution center as well as strategic direction for UCBCares services including patient services, financial support programs, case management support and other related support programs
Direct and advance the transformation of the infrastructure and capabilities needed in a patient-centered culture that will improve patient and healthcare professional loyalty, improve clinical outcomes and increase provider and staff engagement
Functions as a subject matter expert on all aspects of the solution center, patient support services and will collaborate cross functionally to design and implement programs that support UCB patient experience and value objectives
Collaborates with UCB leadership and senior commercial operations colleagues to drive a culture of patient and provider engagement and the adoption of best practices aimed at patient experience
Develop performance dashboards and interpret data and insights for purposes of assessing patient experience, market trends, program utilization, and performance against defined KPIs. Provides monthly and year-to-date trend analysis on patient/provider experience data to leadership and key stakeholders
Assures timely communication of patient/provider feedback, partner results, progress to date with pre-established goals and action plans towards improving the overall patient experience
Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with patients and all customers, peers, and the community at large
Conducts self in a professional, respectful and courteous manner during all interactions
Works effectively and collaboratively with others toward common goals
Requires 10+ years of experience within the biotech/specialty pharmaceutical/pharmaceutical industry
At least 3+ years of proven experience working with or in a HUB operations, with direct experience in the development and deployment of patient services and solutions
Entrepreneurial spirit, insatiable curiosity and an established track record of hard work and dedication to results
Collaborative, team-oriented approach to work and team
“Patient First” customer service orientation. Proven innovator with a track record of generating new, strategic ideas and opportunities to expand services beyond traditional ideas from conception to results
Excellent analytical (qualitative and quantitative), strategic thinking, creativity and problem solving skills
Ability to influence senior management with accountability for decision making and comfortable in a consensus building environment
Strong senior leader with a proven track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results
Experience with brand planning process, able to translate brand, disease state, and business drivers into patient support programs and operational requirements
Knowledge of biotech/specialty pharmaceutical/pharmaceutical market and emerging trends
Specific knowledge and experience in Medicare Parts A-D, Medicaid, and private payer policies, reimbursement process, health policy, areas of coverage, payment, coding and, Specialty Pharmacy preferred

139

Patient Rep Resume Examples & Samples

The hours for this position are Monday - Friday 9:30 a.m. - 6 p.m.**
Post High School education
Previous computer entry experience with ability to learn new applications and work processes

140

Specialist, Insulins Patient Marketing Resume Examples & Samples

Print Operations and Inventory Project management and support
Management of Toujeo marketing assets for POA and Project Symphony
Implement the MCM / digital assets project plan
Manage the Franchise video asset library
Successful management and timely approvals for RC
Management of A1C champions and Health Fairs
Support ISI updates and regulatory changes across all assets
Budget adherence and management
Minimum of 2+ years of industry and/or project management experience required
Strong cross-functional written and verbal communication skills; ability to network with different functional groups and integrate cross functional deliverables
Strong analytical skills and business acumen specific to operational activities and product launches
Willingness to work in fast paced and dynamic team environment with ability to manage multiple projects concurrently
Knowledge of Diabetes marketplace as well as pharmaceutical marketing preferred
Proficiency in Microsoft Office Products (Word, Excel, Powerpoint) and Microsoft Project required

141

Patient Centered Medical Home Practice Manager Resume Examples & Samples

Travel in the state of Texas. The Service Delivery Areas are Hidalgo, Nueces, Harris, Central and NE, Texas*
Assign newly eligible patients to qualified community based care coordination organizations, and ensure patients are matched to a community based Care Coordinator within 7 days
Ensure all patients have an initial assessment completed and initial care plan goals are documented within 30 days of enrollment date
Support community based Care Coordination to ensure Accountable Care and Medical Home eligible patients see their PCP and/or Behavioral Health provider at least every 90 days, or as needed to meet care plan goals. If required, ensure Care Coordinators accompany patients to appointments
Ensure Care Coordinators meet with patients before scheduled practice visits and medication compliance is reviewed
Help PCP by providing lists of current care alerts, information on medication compliance, updates on referral results and other priority issues
Ensure there is structured follow up post visit including follow up with specialists to ensure referrals to specialist appointments are completed and specialist visit documentation is provided to PCP timely and the patient returns for a primary care follow up visit. Proactively track and report referral status
Ensure all required Referrals including referrals to community based services are completed timely and all referral follow ups are completed within 30 days and tracked to completion
Monitor results of Care Coordination across the population to ensure gaps in care are being completed
Coordinate with local hospitals and community agencies to ensure all patients discharged from an emergency visit or inpatient stay have a safe Care Transition to see a clinician for follow up care within 7 days of discharge date
Collaborate with the entire care team to identify and address barriers to care
Ensure patients receive face to face Individual Support, Family and Caregiver Support as needed to meet priority goals in the patient’s care plan
Coordinate support needs for patients using available clinical resources and community based Care Coordinators for education and outreach
Use the Population Registry to monitor care for high risk patients, plan visits, track follow up and ensure open care opportunities are addressed
Assist practices in creating work flows to optimize care delivery, introduce best practices improvements, and evaluate outcomes using rapid cycle improvements PDSA methods
Review Population Registry updates daily to identify any unplanned ER visits or Inpatient admissions and ensure safe care transitions for patients to return to primary care within 7 days of discharge date
Measure and monitor success of outreach and develop strategies to simplify processes and ensure optimal care for patients. Collaboratively establish with practice clinical leadership measurable goals for each cohort to increase access, address current care opportunities and reduce adverse events
Support practice in implementing process improvements to assist the practice in becoming a certified Medical Home, if desired by practice leaders
Collaborate with plan Chief Medical Officer and patient care teams as needed. Participate in clinical team daily huddles, operations reviews with Accountable Care Consultant/Analyst, case conferencing with patient care team, and monthly JOC meetings with community based organizations, practice and hospital leaders to report progress on high risk patients and overall progress against goals
Support clinical operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating)
Engage in case management and coordination of care, supporting Service Coordinator team members
Plans, organizes, and oversees staff to ensure timely completion of assessments
Oversees the department's daily staffing requirements to meet program standards
Implements and interprets organizational policies and procedures, reviews work of staff to ensure that policies and guidelines are appropriately applied
Other duties as assigned to support team
Current, unrestricted RN license in the State of TX
Minimum of 3+ years of experience as a manager
3+ years of RN experience of in a hospital setting, acute care, direct care case management, home health care, or clinical experience in acute / rehab / or long term care setting
Experience as a Care Coordinator working within a practice as part of the clinical team
Experience caring for patients with chronic conditions
Ability to lead community based Care Coordinators and caregiver supports
Demonstrated supervisory or management experience with responsibility for team performance management
Solid experience with MS office including Word, Excel and Outlook with proficient ability to navigate in a Windows environment
Strong organizational skills and multitasking abilities will be keys to success
Prefer Guided Care Nurse Certification*
Spanish fluency helpful
Experience / exposure with discharge planning
To become recognized professionally as a Guided Care Nurse, a candidate with a nursing degree and a current license must complete an accredited online Guided Care Nursing course. Upon completion of the course, the nurse is eligible to take an online examination leading to the American Nurses Credentialing Center's new Certificate in Guided Care Nursing. Please note that the ANCC Certificate is not a certification, but rather a one-time recognition of professional achievement

142

Patient Enrollment Representative Resume Examples & Samples

Respond to incoming patient sales inquiries via telephone, written, facsimile requests and web based inquiries in a prompt and courteous manner
Communicate the advantages of Alere policies and programs to patient related requests. Provide patient with appropriate program marketing materials electronically and via US Mail
Qualify customer needs and requests. Update Alere systems with new lead information, notes, track and ensure that leads are addressed in a timely manner
Review details and expectations about the physician referral with patients to help clarify patient, physician and AHM program responsibilities
Act as the enrollment specialist to proactively assist patients and families/caregivers as they move through the application process. The PER is the main point of contact for the patients providing them direct access for asking questions, raising concerns and navigating through to placement
Act as the patient’s advocate by working in conjunction with all Departments to ensure approval of the necessary supplies/services in a timely fashion
Understand how to communicate patient benefit coverage including co-pay obligations. Gain patient commitment to proceed with meter placement with patients who qualify for fast tracking
Work collaboratively with peers, support staff and other Alere departments including regional sales staff
Have a broad understanding of Alere policies and procedures related to both patients and clinics
Maintain accurate record of all patient interactions by updating and notating the appropriate patient and clinic systems
Resolve customer concerns and complaints in an expeditious and tactful manner per corporate standards
Demonstrate proficiency and accuracy in Alere operating systems directly related to specific job function
Perform various clerical duties to include, photocopying, data entry, faxing, scanning and assembling marketing materials
Associate degree or equivalent combination of education and experience
Two to three years general office, data entry or customer service experience
Dependable, detail oriented and ability to work with daily quotas
Teamwork Oriented
Ability to effectively communicate (both oral and written) with other members of the health care team and patients in a professional manner
Ability to adapt quickly to changing priorities, remember and recognize codes, and keep up with daily quotas
Microsoft Office (Excel, Word, Outlook)
Position requires heavy telephone contact with program participants (up to 90%)
Excellent interpersonal and phone etiquette skills
Ability to provide superior customer service and meet customer satisfaction expectations
Detail & Team Oriented
Strong Computer/Software Skills
Communication & Writing Skills
Organization/Time Management Skills
Human Relation Skills
Proficient in Windows based applications and Internet

143

Patient Monitor Technician Resume Examples & Samples

Previous Direct Patient Care experience preferred
Fluency in English language, including ability to read and write in English
Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Basic computer operation skills
Basic Microsoft windows experience
Efficiency in multitasking
Ability to prioritize simultaneous situations
Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software
Maintains visual observation at all times. Verbally redirects patient over digital 2-way audio device that is in patient room. Immediately summons the nursing staff if the patient requires assistance
Demonstrates the knowledge and skill necessary to provide the appropriate care to this patient population based on the patients individualized treatment plan as delegated by the RN
Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment. Arranges meal break times with nurse and informs nurse prior to leaving monitoring station for any reason so that relief may be provided to ensure constant patient observation
Provides patient with explanations as necessary, but does not counsel or provide opinions. Demonstrates behaviors in line with Service Excellence
Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to Charge Nurse
Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs

144

HBV Marketing, Patient Promotions Resume Examples & Samples

Leading the development and execution of branded and unbranded patient promotional portfolio
Setting goals and targets aligned with brand priorities
Implementation of integrated media plan and ROI assessment
Managing vendors and other external resources in the development of tactical plans
Gaining approval for marketing materials through internal review process including management reviews and Med-Legal-Reg. Secures final production
Work cross-functionally with Sales, Legal, Regulatory, Medical, Managed Markets and other key internal stakeholders
Manages budget and project timelines
Strong interpersonal skills with ability to lead, interact with focus, and drive consensus among internal and external stakeholders from a variety of backgrounds, disciplines and departments
Proven project management skills, tactical development, planning, and execution, and prioritization among competing business needs
Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing are required
Ability to think critically through complex business problems, offer solutions and clear point of view
Track record of successful pharma/biotech patient/community marketing with an understanding of expense budget planning and tracking
Experience managing and working within cross-functional teams or work groups
Demonstrated understanding of pharmaceutical regulatory requirements and impact on development of marketing materials is required
6+ years of experience

145

Zone VP Patient Recovery Acute Resume Examples & Samples

8+ years of medical device sales
Sales management experience, including the supervision of direct reports strongly preferred
3+ years in team selling environment
3+ years sales leadership experience in the hospital acute care environment
Strong background and understanding of healthcare reform, competitive landscape, and implications for customers
Ability to influence & drive cross-functional teams with or without direct authority

146

Account Rep, Patient Recovery Resume Examples & Samples

Minimum of two years of documented outside sales success in a competitive, sophisticated environment, preferably tangible products (i.e. office equipment, copiers, payroll systems, information systems)
Evidence of top sales achievement with experience in multilevel account management is required
A demonstrated track record for meeting and exceeding sales objectives
Previous history of quota attainment
Documented history of exceeding customer requirements

147

Patient Intake Supervisor Resume Examples & Samples

Provide communication and follow up to ensure colleagues are fully informed of all new information related to products, processes, procedures, customer needs and company related issues, changes or actions
Recommend process and procedure changes to improve efficiencies
Assist with communication between internal departments, branches and billing centers
Manage escalation calls
Assist with hiring, coaching and performance appraisals
Provide leadership and ongoing feedback for a team of call center representatives to ensure customer satisfaction

148

Team Lead Patient Collections Resume Examples & Samples

Coordinate daily work of team and participate as necessary to ensure work is completed accurately and compliantly within established timelines
Assist teammates with issues on daily tasks and production
Participate on team for the development and implementation of process, system, and workflow changes
Partner with IT to create tickets and to identify and test solutions
Respond to pharmacy management and/or teammates’ questions on process and technical improvements for cash posting and related problem resolution
Perform periodic quality review of teammate work including but not limited to accuracy of posting, cover sheets, updating and review of cash posting spreadsheet, tracking and processing of 835 files
Resolve bank reconciliation issues
Train, motivate, coach, and develop teammates
Identify issues and opportunities for overall team training; facilitate process changes
Collaborate with supervisor as requested on hiring decisions, teammate retention, professional development and training opportunities; provide performance feedback as requested
Other duties and responsibilities as assigned including but not limited to
Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels across the company
Demonstrated time management skills and ability to work independently, handle multiple priorities concurrently with shifting time frames, and meet deadlines; self-starter with high degree of initiative, urgency, and follow through
Highly organized and deadline oriented with demonstrated attention to detail
Demonstrated willingness, desire, and ability to develop teammate performance
Demonstrated ability to motivate a team with confidence in work processes and goals
Strong customer service skills and commitment to service excellence-proactively communicate and respond promptly to teammate needs
Bachelor’s degree in Business, Accounting, or related field is preferred
Minimum of two (2) years’ prior experience in healthcare or insurance performing billing, collections, and/or cash posting job functions required
Intermediate computer skills and proficiency in Microsoft Office applications (including Word and Outlook), with advanced proficiency in Excel required
Basic understanding of EDI terminology -Basic awareness in: virtual private networks, Internet protocols, and multi-tier environments
Knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred

149

Manager Out Patient Children s Imaging Center Days for the Hospitals of Providence Resume Examples & Samples

3 years of experience in healthcare with at least 1 year in a supervisory role
Successful and verifiable sales and/or patient volume growth experience
1 year clinic management experience preferred

150

Patient Acnt Rep-es Resume Examples & Samples

Screen patients for eligibility programs on the state and Federal levels
Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
Start the application process when possible
Advise patients of the appropriate assistance program(s) to best suit their individual needs
Provide detailed instructions to patients in regard to securing all available program benefits
Advise patients of program time limitations and ensure that all deadlines are met
Complete all necessary steps in locating patients and involving the outside field staff when necessary
Obtain all necessary information from patients upon the initial contact when possible
Record thorough and accurate documentation on patient accounts in the CUBS system
All documentation in the CUBS system should be clear and concise
Maintain a positive relationship with patients throughout the entire application process
Assess the status and progress of applications
Contact government agencies when necessary
Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained
Maintain good working relationships with state and Federal agencies
Resolve accounts in a timely manner
Meet daily productivity goals and objectives as assigned by management
Maintain a neat and orderly work station
Assist with other projects as assigned by management

151

Patient Acnt Rep-rm Resume Examples & Samples

Handle inbound calls from patients as well as make outbound calls to patients through our automated dialer
Assist patients with their account, which includes setting up payment arrangements; taking payments over the phone; identifying and gathering new insurance information, screening for charity, answering patients questions, and resolving any of the patients account issues, etc
Maneuver between several different software systems
Clerical duties, such as processing mail, light skip-tracing
Verify insurance and follow-up with pending insurance
Maintain accurate and up to date information in the account notes
Meet specified goals and objectives as assigned by management on a regular basis
Maintain confidentiality of account information at all times
Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
Maintain awareness of and actively participate in the Corporate Compliance Program

152

Patient Serv Rep Onsite Resume Examples & Samples

Review the hospital census or utilize established referral method to identify self-pay patients on a daily basis
Initiatethe application process when possible
Identifies specific patient needs and direct them to the appropriate agency for assistance
Introduces the patients to MedAssistservices and informs them that we will be contacting them on a regular basis about their progress
Provides transition, as applicable, for the backendPatient Account Representatives to develop a positive relationship with the patient
Records all patient information on the designated in house screening sheet
Document the results of the screening in the onsite tracking tool and hospital computer system
Identifies out-patient accounts from the census or applicable referral methodthat are designated as self-pay
Reviews system for available information for each outpatient account identified as self-pay
Screens patients on site as able. Attempts to reach patient by telephone if unable to screen on site
Document out-patient accounts when accepted in the hospital system and on site tracking tool
Outside field work as required
Maintain a positive working relationship with the hospital staff of all levels and departments
Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
Access information for the patient account representatives as needed (discharge dates, balances, itemized statements, medical records, etc.)
Keep an accurate log of accounts referred each day
Maintain a neat and orderly workstation
Previous customer service experience preferred

153

Patient Serv Rep Onsite Resume Examples & Samples

Review the hospital census or utilize established referral methodto identify self-pay patients on a daily basis
Prefer Bachelor’s degree
Prefer 3 – 5 years experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent
Prefer previous customer service experience

154

Senior Manager Patient & Provider Services Resume Examples & Samples

5+ years of experience in the pharmaceutical/biotech industry
Previous experience in a patient services, operations, and/or marketing function in a specialty market
MS experience
Ability to effectively influence a team in a matrix environment
Outstanding interpersonal skills, including building strong working relationships
Strong analytic skills to evaluate trends and identify opportunities for program improvements
Demonstrates initiative, teamwork and accountability
Superb communication skills; oral and written, including presentation skills
Ability to adapt to change and react constructively in a high-energy and fast paced environment
Ability to interface cross-functionally both at the field level and with internal corporate functions to manage the infrastructure needed to support the team

155

Patient Attendant Resume Examples & Samples

Transports patient's to the various areas. To anticipate potential problems and to determine the mode of transportation so that the activity can be completed in a timely manner while providing total safety to the patients. This includes transporting those patients with equipment such as IV's with and without IV pumps, chest tubes, urinary catheters/drainage bags, etc
Observes patients while being transported and responds to any evidence of patient difficulty and initiates proper action such as CPR, notification of appropriate personnel, etc. Assists with call light notification
Properly identify all patients before transporting patients
Prepares, cleans and stores transport, oxygen and other related equipment, supplies or office/patient areas
Provide proper procedures for transportation of oxygen equipment whether it be E cylinders with the corresponding holders or the liquid oxygen strollers
May be required to perform routine clerical or laundry related job duties
Requires a high school diploma or the equivalent with the ability to read and write the English language as well as the ability to comprehend alphabetical and numerical filing systems. Must be able to communicate with others in English
Radiology: Requires CPR Certification
1 year of general work experience is preferred
Experience in healthcare or vo-tech training as a PT aide or nurse aide is preferred for the Jim Thorpe Rehab Center

156

Director, Patient Marketing & Advocacy Resume Examples & Samples

Demonstrate BMS Behaviors while providing strong leadership and professional development for the Patient Marketing and Matrix Team
Demonstrate proficiency marketing competencies
Proficiently direct and manage partner agencies to translate marketing objectives into strategically aligned initiatives
Demonstrate strong project and financial management skills including the ability to manage multiple projects simultaneously with competing timelines and priorities
Clearly and effectively communicate ideas both orally and in writing
BA, BS or equivalent degree required
A Masters in Business Administration or other advanced degree preferred
At least 10 years of pharmaceutical marketing experience or equivalent health care experience preferred
A proven track record of effectively and efficiently driving performance within a matrix organization, with ability to build alignment and collaborative working relationships
The development and implementation of successful marketing strategy and plans
Strong analytical, organizational and interpersonal skills with proven product and project management experience
Acting with a sense of accountability and urgency; the creation and execution of consumer promotional materials and successful implementation with the field sales

157

Perinatal Patient Edicator Resume Examples & Samples

One (1) year health education experience preferred
Certification by ICEA, Certification in Lactation Support/Education or equivalent is also preferred
Bachelor's degree in Nursing, Health Education, or related field is desired

158

Associate Director for the Center for Patient Derived Models Resume Examples & Samples

Support the Director in setting the scientific and strategic directions as well as the operational priorities for the Center
Oversee and manage the daily activities of the CPDM including hiring, training and supervising CPDM staff and purchasing / maintaining equipment. Staff will include other scientists, technicians, clinical research coordinators and bioinformatics analysts
Oversee and coordinate the operational activities of the Center’s technical, clinical research coordinators, and bioinformatics groups
Anticipate, identify and resolve any project issues on an ongoing basis
Work closely with faculty and staff to coordinate efforts, prioritize resources, and implement CPDM collaborations
Assist in grant and manuscript preparation and fundraising material development for the Center
Develop business plans, strategic plans and partnerships, prepare annual reports, assist with budget management, and give presentations on CPDM progress and science as needed
Interface with biopharmaceutical and diagnostic companies to integrate new technologies and projects within the CPDM (e.g. new functional diagnostic platforms, novel cell handling and testing technologies)
Five years of lab management experience preferred
At least 10 years of experience in laboratory science with at least several years experience creating or working with cancer cell lines, patient derived xenograft models, genomics and/or molecular biology research
Experience with range of model methods preferred (organoids, orthotopic PDX, spheroids) as well as models from different organs/lineages (e.g.leukemia, breast, brain tumor models) is preferred
Proficiency with basic computer applications (Microsoft word, Excel, PowerPoint, Access Database, etc), and familiarity with genomic technologies applied to model systems
High degree of organization and self-motivated; individual must work well in a rapidly evolving research environment
Strong project management and supervisory skills
Ability to work closely and effectively with a diverse group of individuals from trainees to senior leaders in both academics and industry

159

Admin Sup-patient Placement Resume Examples & Samples

Utilizes leadership skills and management abilities in collaboration with other health members to ensure efficient operation of hospital
Represent hospital administration in their absence
Coordinate for administrative, clinical and staffing operations by using variable staffing plans
Uses knowledge and expertise to make appropriate decisions
Communicate by utilizing verbal, written and interpersonal skills to coordinate activities with health team members
Communicates and collaborates with other department managers concerning specific issues
Facilitates and coordinates interventions for patients/families in crisis situations
Provides support and coordinates intervention in crisis situations
Facilitates conflict resolution with patients and families in absence of Patient Advocate
Acts as a public relations representative to all hospital customers, promoting positive guest relations (may include notary public, Eucharistic minister)
Enhance physician satisfaction by collaborating and cooperation with medical staff
Informs appropriate manager or department for follow up
As a role model, is responsible for self-development
Serves as a role model through professional development, management/leadership, communication skills, committee involvement, and attendance at Leadership and Administrative Supervisor meetings

160

Patient Account Coordinator Resume Examples & Samples

Makes contact with patients, insurance companies and other providers to coordinate activities related to pre-certifications and referrals
Maintains a working knowledge of insurance to achieve objective of furnishing prompt, accurate information to the correct party
Schedules patients for ultrasounds, mammograms, and other tests and procedures
Schedules referrals of patients to outside physicians
Completes proper documentation for pre-certifications on each patient and enters relevant information into the computer and the patients’ medical record
Remains knowledgeable of physicians’ schedules at all times to assure surgeries and procedures are scheduled in conjunction with the physicians’ schedules
Assures that all activities related to the pre-certification process and referrals are within established procedures an off acceptable quality
Posts charges on patient accounts
Posts checks received
Assures that all financial aspects regarding hospital fees, physician fees, insurance filing and schedule of payments are discussed with the patient

161

Senior Manager Patient Advocacy Resume Examples & Samples

1) To support patient recruitment to BioMarin clinical programs. By identifying and engaging with patient advocacy and other third party organizations. By raising awareness of clinical studies and enrolment opportunities amongst the relevant patient communities
2) Development and implementation of specific patient advocacy programs and activities, including patient educational and clinical trial recruitment materials and regular patient updates aimed at patient recruitment and retention
3) To serve as the relationship manager for key patient advocacy organizations in partnership with other functional areas. Will liaise with patient communities and internal stakeholders at BioMarin (clinical operations, clinical science, commercial, market planning, medical affairs)
4) To represent and incorporate the patient voice into the clinical development process through internal group discussion and decision making
Initiate, build and maintain compliant and impactful relationships with patient advocacy organizations, associations and external stakeholders in therapeutic areas of interest to BioMarin
Represent patient advocacy on Program Study Team and other cross-functional teams, partnering with teams and advocating internally within BioMarin for the role and importance of third party alliances and ensure patients’ needs and insights are considered
Gather and disseminate information to inform strategic decisions of product development teams. Collaborate with local/regional affiliates to ensure relevant information is shared
To external organizations and patient community, serve as a liaison for BioMarin, responding to issues, needs, concerns, and requests in an appropriate, coordinated and timely fashion
Create program-specific patient advocacy strategic plans
Identify/profile key patient organizations and related groups in therapeutic areas of interest to assess capabilities, leadership, mission, initiatives, and areas of mutual interest. Identify needs and opportunities to support relevant organizations to advance common interests and help organizations to develop the resources they need to advocate for their own disease (eg, training programs, patient advocacy summits)
Coordinate projects with external consultants as needed or appropriate
Participate in the development of patient recruitment strategies and trial-specific patient materials that support project teams in clinical trial patient recruitment efforts. Contribute to improvement of processes, systems and tools for patient recruitment and retention activities
Assist in identification/selection/management of patient recruitment/specialty service providers
With company colleagues, designs and implements patient advisory boards, meetings and other activities which enable BioMarin to understand the needs and preferences of patients, families and caregivers
Manage selected advocacy program budgets including patient events, advisory boards, grants and charitable contributions
Support maintenance of corporate global patient advocacy calendar of critical patient advocacy, physician and professional meetings
Represent BioMarin at national and international meetings. Participate in committees or corporate advisory councils of organizations, as appropriate
Support departmental efforts to establish standards and best practices in patient advocacy relations and communications
Strong in pharmaceutical/biotech industry, with prior experience in a clinical research environment, specifically patient recruitment, investigator relation or relationship management
Previous specific patient advocacy experience or strong evidence of interaction with patients or patient association
Experience in rare/orphan disease preferred
Strong understanding of the drug development process, including all aspects of clinical trial planning and execution (site and patient recruitment, and patient retention). Extensive knowledge ICH/GCP guidelines
Knowledge of legal/compliance environment and local/regional regulations that impact advocacy initiatives and communications. Demonstrated understanding and knowledge of the principles of effective advocacy and the role it plays in drug development
Ability to interact effectively with internal customers and external service providers
Strong collaboration and teamwork skills. Ability to work closely and collaboratively with others members of the department and interact with members of cross-function teams - internal and external stakeholders, vendors and service providers
Effective project manager. Strong planning and organizational skills. Able to set priorities and manage multiple programs and stakeholders
Lead/coordinate projects with external consultants or vendors as needed or appropriate
Demonstrated ability to take initiative and consistently deliver high-quality work products
Ability to travel up to 40% (domestic and international)

162

Director of Patient Financial Applications Resume Examples & Samples

Provide effective and efficient applications support IT services which meet the needs and requirements of client hospital/health system
Assists in account profitability to meet revenue and margin requirements set at the corporate level
Effective management of the client relationship and resolution of client issues
Continuous risk identification and appropriate escalation
Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent
Understands application and technical functionality and capabilities to effectively provide solutions for business requirements
Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests
Provides strategic guidance for planning projects and operational support for health system initiatives
Ensure team adherence to all team, account, and client policies and procedures
Support needs across a complex healthcare setting
Manages complex implementations and post implementation optimization across hospital/heath system network
Scopes projects, develop budgets and assess cost of ownership
Effectively translate business requirements to technical specicfiations / IT requirements
Develops strategy and resource plans to anticipate demand for implementation services and workforce needs
Research and recommends new technologies to streamline processes supporting improved care and reducing costs
Develops and implements policies and practices for client installations
Effectively manage and develop clinical and/or business applications support employees engaged in multiple client projects
Act as liaison between application teams and client management and end users to determine application needs and resolve problem situations
Develops and implements policies and procedures to ensure the timely and consistent delivery of application assistance to the client
Plans and implements self and department improvement activities to meet current and future client needs
Identify and recruit internal/external talents to ensure effective mix of competencies
Induct new joiners in order to quickly maximize performance
Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance
Allocate work load to fully utilize every employee’s talent
Implement development plans and coach for individuals to reach their maximum talent
Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Recognize high performers to maintain motivation and retain key talent
Regularly communicate on company news and team progress against business plan
Create team spirit
Substancial experience preferred with strong focus on patient access and patient billing
Microsoft Office experience highly recommended (Excel experience required)
Report writing experience highly recommended
The ability to manage multiple projects while adjusting to changing client priorities
BA or BS Degree, and/or relevant business experience
7-10 years industry experience preferred
5-10 years experience in information technology management preferred

163

Standardized Patient Resume Examples & Samples

Prior experience working in a similar position, portraying health-related case scenarios for educational purposes
Experience teaching or training in an academic medical and/or clinical research environment
Experience that demonstrates knowledge of basic medical terminology
Experience completing complex checklists accurately and consistently
Experience using EMS Software or similar clinical software program
Experience using Microsoft Office and/or similar computer applications
Proficiency with Microsoft Office and/or similar computer applications
Ability to work well with a variety of people including members of the Center, faculty, staff, students, proctors, teaching associates, and clinical educators
Ability to communicate clearly, professionally and effectively with a variety of people including faculty, staff, students, and clinical educators
Ability to work effectively on multiple tasks
Ability to be well organized in all work aspects
Ability to work proactively on projects and tasks, anticipating project, client and team needs for success
Ability to independently track schedule and number of hours worked using an electronic tracking system
Ability to memorize large amounts of information, repeat it back, and answer related questions
Computer skills, including ability to learn and then work with the following programs: Education Management Solution Software, Microsoft Office, Word, Outlook
Demonstrated computer literacy with MAC or PC programs
Ability to access and utilize the online scheduling software to sign-up for projects
Demonstrated ability to receive ongoing feedback from an SP Educator and/or Faculty Member and modify behaviors accordingly
Demonstrated ability to be trained and instructed, as well as willingness to work cooperatively with learners, other SPCE’s, faculty, and staff
Demonstrated flexibility and reliability with scheduling and assignments
Outstanding interpersonal skills and the ability to easily establish rapport with a wide variety of individuals
Demonstrated ability to accurately portray all aspects of a case scenario as trained including history of current problem, affect/behavior and physical findings
Flexibility and reliability with scheduling and assignments
Willingness and ability to subject to personal physical examinations as they pertain to the necessary job duties of the position

164

Director of Patient Advocacy Resume Examples & Samples

Bachelor’s Degree or equivalent degree and at least 5 years job related experience or a minimum of 10 years of job related experience
Excellent verbal and written communication skills are essential
Experience in the health care field or with a health care services related business strongly preferred

165

Patient Flow Coordinator Resume Examples & Samples

Provide effective communication with team members and other departments to ensure seamless process
Provide accurate and timely follow-up with staff, patients and families
Patient placement planning and coordination
Maintain current knowledge of specific unit patient placement criteria
Round on all patient care areas to gather and report real time activity
Provide ongoing updates of anticipated and confirmed discharges and transfers. Collaborate with ancillary services to identify barriers to timely transfers and discharges to optimize bed utilization
Collaborate with nursing and medical staff to assess levels of care required for current patients in ICU/moderate care/telemetry. Identify options and facilitate transfers to higher level of care when needed
Facilitate intra-unit transfers to optimize medically necessary private and cohorting rooms and patient satisfaction
Provide ongoing assessment and communication of bed availability and changes in patients clinical condition
Assess patient volumes and workload intensity in all areas for coordination and appropriate patient placement
Partner with charge nurses to identify and problem-solve patient placement barriers to expedite bed assignment process
Develop a plan for placement of next day scheduled admissions in collaboration with the patient care areas and ABCC ancillary services
Provide cross coverage to the Admission Triage Coordinator as needed
Facilitate communication to inpatient units, OCA and physician teams regarding bed availability
Facilitate daily bed briefing
Serve as a resource regarding institutional and departmental policies and procedures
Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units and procedural areas to improve patient placement and bed management
Support the education mission by providing education and precepting to nursing students as appropriate
Continuous Quality Improvement
Participate in the development, implementation and ongoing evaluation of policies and procedures related to patient flow, bed management and utilization management
Assess and evaluate new or revised systems which support ABCC goals and objectives
Recommend and facilitate improvements in the patient placement process based on data analysis
Document notable events for follow up and make recommendations for quality improvement
Maintain required documentation to support quality improvement and performance metrics
Participate in the orientation and training of ABCC staff
Participate in activities to promote own continued learning and professional growth

166

Director, Toujeo Patient Marketing Resume Examples & Samples

Partner with the Consumer Agencies to develop strategies and deliver tactics appropriate for each area of responsibility
Work closely with and manage outside vendors and agencies to develop and execute consumer projects
Minimum 5-7 years of marketing experience
Successful track record in the pharmaceutical/biotech or agency industry with 3+ years relevant experience
Excellent organizational, interpersonal, and communication skills
Has significant knowledge of regulatory environment and has proven track record of managing tactical design, messaging and execution in industry
Is able to focus and guide others in accomplishing work objectives
Can build networks to obtain cooperation without relying on authority or supervision

167

Patient Rep-fte Resume Examples & Samples

* Hours are 12:00-6:00 Monday through Friday ***
Basic medical terminology training and keyboarding skills
Keyboarding skills of 35 wpm
Good prioritization skills, data entry skills, dependable and team player
Good multi-tasking and critical thinking skills

168

Reg Mgr, Patient Fin Svcs Resume Examples & Samples

Responsible for all identified outcome measures as denoted on Performance Assessment
Maximize the value of the hospital's account receivable and the timeliness of revenue recovery. This is measured by the level of recovery
Working knowledge of the systems utilized by the department including the Patient Accounting and Patient Management functions, subsystem functions, and telephone system functions. Ability to evaluate effectiveness of staff usage and provide training and support where required
Responsible for planning and coordinating patient account activities including patient inquiries, cash application, coordination and resolution of audit requests, coordination and resolution of medical records related information, and resolution of account problems
Monitor and control collection procedures and standards to ensure that the systems and procedures are being executed in an efficient and effective manner
Monitor billing activity to ensure accurate and timely submission of patient and insurance billing. Communicates with third party payers in regards to claim processing difficulties or new processing procedures
Ensures the staff members understand and have the ability to communicate to patients’ hospital policy regarding services, charges, discounts, and payment of bills
Identifies and alerts the director of any patient, physician or other significant situation that negatively impacts the well being of the patient, department operations, public relations, or the hospital's financial

169

Patient Rep Resume Examples & Samples

Acknowledges electronic communication and telephone messages within 24 hours of receipt; provides excellent internal and external customer service
Communicates information regarding hospital services; presents and/or interprets policy and procedure information to patients and families
Documents all interaction with patients on daily rounding logs; notates all patient complaints, grievances, or compliments in accordance with guidelines outlined in the MCH policy & procedure
Follows up with appropriate staff to ensure all concerns and complaints are addressed in a timely fashion and follow up is done to ensure complaint closure
Maintains objectivity and keeps lines of communication open between patients, families and hospital staff
Maintains visibility to staff, offers support, models service behaviors & concerns towards the resolution process; works with staff in a supportive way in order to troubleshoot & resolve issues
Makes daily rounds of assigned patient units and waiting areas; visits and greets every patient room in unit and meets with all new admissions
Notates all patient/family concerns addressed in daily logs and documents all complaints within 24 hours in the complaint documentation system
Notifies hospital staff, Directors, and Administration of problems or complaints as needed; reports unusual events regarding patient care issues on a timely basis to Risk Management
Helps drive service excellence by acting as a customer service champion & reviewing their assigned unit’s customer service target goals, priority questions, & sharing best practices with the staff
Meets regularly with the unit’s Director, participate in two service huddles and/or one department meeting a month in the unit and facilitate customer service support
Review target goals, priority questions and share best practices with unit Director and staff
Excellent customer service with experience and training
Ability to communicate effectively in English and Spanish
Associate degree in a related field or Bachelor’s degree preferred
Consistently displays a professional appearance & presents themselves as a role model to the MCH staff
Demonstrates reflective listening and strong customer service skills
Knowledge in use of computers and ability to learn appropriate software applications
Knowledgeable of Patient Rights
Possesses an awareness of hospital systems and procedures, location of all departments, treatment areas and other patient services
Proficient writing skills

170

Assoc, Patient Svcs Resume Examples & Samples

Greet, direct and assist large numbers of visitors and refers visitors to various areas
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc
Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs
Prepare billing sheets
Ensure the clinical staff submits all outpatient billing sheets daily
Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers
Daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received
Three years recent experience in a related position in a medical office experience preferred
Ability to prioritize jobs duties and meet deadlines
Have superior customer service and verbal and written communication skills
Ability to handle stressful situations
Excellent organizational, time management, and attention to detail capabilities

171

Regional Manager, Patient Accts Resume Examples & Samples

Collectively knows how to effectively collect on pass due accounts
Coordinates activities related to insurance claim processing with other departments to ensure activities are efficient and consistent with the rest of the organization
Communicates insurance claim filing and collection problems and issues to supervisor and makes recommendations regarding changes to insurance claim filing approaches, policies and procedures. Advises staff within and outside the department of changes
Audits accounts processed by Claims Analysts to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed
Keeps up to date with health care practices, laws and regulations related to insurance claims filing procedures and trends through participation in professional development activities
Prepares monthly productivity reports for Accounts Receivable Department
Reviews and approves accounts to be sent to bad debt collections
Responds to attorney’s requests for medical records and bills
Performs assignments accurately and on time, as directed
Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties
Level of educational degree and years of experience in hospital administration and/or multi-specialty physician practice, with full exposure to managing the accounts receivables, physician billing, and CPT-4/ICD-10 coding with medical terminology will identify the appropriate candidate
Understanding of medical terminology and protocols

172

Patient Information Coordinator Resume Examples & Samples

· One or two years of clerical experience, preferably in a healthcare environment
· High school/GED graduate
· BLS preferred

173

Patient Svcs Rep Resume Examples & Samples

Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by task
Verify necessary information and recording the patient’s chart
Maintain and update current information on physicians’ schedules ensuring that patients are scheduled properly
Answer 75-100 telephone calls a day
Schedule office procedures and consultations
Answer questions regarding patient appointments and testing
Update patient information
Participates in all other communal job duties necessary for functioning of the office
Attend meetings as required

174

Senior Patient Acct Specialist Resume Examples & Samples

Education: High school graduate or equivalent; Medical Biller and/or CPC certificate, continuous education in health care preferred
Experience: Five years experience in professional billing
Skills and Abilities: Excellent data entry skills; working knowledge of spreadsheet program; excellent verbal and written Communication skills, good interpersonal skills and Advanced knowledge of insurance, medical terminology and coding; ability to effectively train staff members, independent decision making and problem solving skills

175

Remote Patient Satisfaction Specialist Resume Examples & Samples

Support our field offices and patients via telephone, email, written correspondence, and online forms to resolve issues such as: billing problems, patient and insurance billing, refunds, and all types of patient complaints
Assist in the continued development and implementation of a highly successful field support model and standard operating procedures
Adaptable to work hours of operation for offices in varying time zones
Bachelor's Degree preferred, High School Diploma or equivalent required
2 years experience in an Aspen field office or equivalent setting
Experience with MS Word, Excel, Access, and other standard desktop applications desired
Proven success in handling difficult people
Superior problem solving skills and analytical skills required
Proven success in the delivery of superior customer service
Problem solving skills are essential for success
Proven desire to exceed internal and external customer expectations

176

Hvis Prep & Holding Patient Flow Coordinator Resume Examples & Samples

Functions as the clinical supervisor on shift; coordinates care activities considering age specific and acuity needs of patient
Staffs unit according to patient acuity on current and oncoming shift
Assures cost effective utilization of resources including staffing and scheduling
Facilitates cases starting on time
Coordinates daily staffing assignments, assures appropriate staffing according to expected level of service and patient care requirements for current and oncoming shift
Re-assigns staff as needed
Notifies affected staff of any changes/ additions or cancellations in the schedule
Assures accountability of nursing staff. Assigns available staff to provide breaks and lunch/dinner relief
Collaborates with SDS, ANM and NM when necessary
Acts as a facilitator and motivates staff
Manages and resolves conflict with staff/physicians/ anesthesia care providers
Demonstrates advanced skills in direct patient care, delegation/evaluation of care
Conducts initial and ongoing assessments designed to gather data relevant to patient’s individual needs
Develops and monitors a plan of care through an interdisciplinary approach
Serves as a role model, and mentor to staff in planning patient care using the nursing process; supports critical thinking and decision-making
Collaborates with physicians concerning patient’s assessment, goals, care plans, and progress
Collaborates with SDS, ANM and NM identifying high risk and clinically complex patients to provide appropriately skilled personnel
Utilizes and promotes use of CCHS Guidelines, policies and standards of professional organization in conducting patient care
Assesses and documents patient/family response to interventions
Demonstrates knowledge and skills necessary to safely provide care appropriate to age of patients served as listed on Position Specific Orientation Checklist
Establish priorities based on patient care needs
Provides supervision and direction to other team members. Delegates tasks according to capabilities and scope of responsibilities
Maintains a quiet environment
Communicates pertinent information relative to patient care
Treats patients and visitors with respect and courtesy
Respects patient’s privacy and confidentiality
Responds to special needs of patient/family, taking problems seriously
Provides the most efficient, and economical method of providing safe and effective patient care in accordance with established standards
Assists unit in achieving compliance with organizational and regulatory requirements
Identifies system issues to facilitate improvements in patient care and unit operation
Assists with development of department quality service plans and any identified PI opportunities
Assures implementation, monitoring, and participation in analysis of plan of care/outcomes
Provides oversight to performance improvement monitors on shift and supports accurate completion of documentation using the nursing process
Assists the Nurse Manager and Assistant Nurse Manager in providing input for performance review, evaluation of clinical practice, and management of unit personnel
Updates current knowledge and analyzes/evaluates new knowledge to recommend incorporation of best practice at CCHS
Engages in independent learning activities
Serves as a resource and patient advocate by promoting and facilitating an interdisciplinary approach to patient care
Develops and utilizes leadership skills
Communicates to health care team in a timely manner
Collaborates with physicians/ anesthesia care providers to provide specific patient care
Maintains a high degree of professional participation
Attends appropriate committees
Bachelors degree in Nursing or Master's degree in Nursing required
BSN candidates must commit to completion of Masters program within 3 years of start date
ACLS Certification required
At least three years of experience in related nursing field
Procedure or Operating Room experience preferred

177

Director, Patient & Provider Operations Resume Examples & Samples

As a senior member of the Business Practices Group, fully engage and contribute leadership skills, knowledge & abilities in helping to support to BPG to achieving its mission & vision
Take a leadership role in defining and implementing long range mission, 3 year strategy and tactical objectives for the Patient and Provider Operations department
Ensure quality execution of the Promotional Free Goods, Speaker Bureau Services and other customer operations teams as require
Identify and execute on opportunities to increase the efficiency or effectiveness of Provider and Patient Operations processes and practices, including analyze the efficiency and effectiveness of these programs
Identify, develop, implement and maintain an appropriate & aligned infrastructure of internal and external resources that are required to achieve the defined vision, strategy and goals the group
Liaise with Marketing, HCO and HLG counterparts to ensure resources are used efficiently and effectively as possible and that agree upon accountabilities are aligned and followed
Collaborate across the organization to deliver holistic, strategic, integrated customer and operations insights and recommendations to Commercial and HCO Leadership. Provides input to policy and other strategies, positions and communications, as required
Partners with USCS to deliver value through outstanding vendor management, including innovations that place Genentech at a competitive advantage, as well as efficiencies resulting from centralization
Lead team to proactively assess internal process barriers and external marketplace drivers to guide strategic decision-making and act as an advisor for key commercial and HCO leaders
Objectively assess talent and provide ongoing coaching and development including tangible action plans for leveraging strengths and addressing areas for development Comply with all laws, regulations and policies that govern the conduct of GNE activities
Business travel, by air or car, is required for regular internal and external business meetings

178

Patient Data Specialist Resume Examples & Samples

Completes required training including Read & Understand documents with in stated deadlines
Receives inbound patient INR test results on a regular basis. Loads INR results in system, and communicates results to patient’s attending physician. In the case of “out of range” INR results, follows documented protocol to ensure attending physician’s office is notified immediately
Builds positive patient relationships through phone responses. Creates a positive patient experience through professional and compassionate customer service delivery
Provides on-going education and reminders to patients on compliance program
Obtains and conveys to the appropriate department updates or changes to existing accounts
Regularly hits the Call Stat and Call Monitoring goals set by the leadership team

179

Patient Mobility Technician Resume Examples & Samples

Essential Duties and Responsibilities: Functions as a member of the Patient Mobility Team (consisting of 2 trained technicians who work together) to provide assistance to the nursing/patient care services in the safe lifting, transferring and transporting of high risk patients (as identified through the patient mobilization risk screening process)
Utilizes proper body mechanics, lifting techniques, and observes hospital and clinic protocols
Utilizes patient handling equipment, transfer devices, and protective equipment in compliance with hospital/clinic policies, vendor specifications, and patient handling and transporting protocols
Works cooperatively as part of the nursing/patient care services team and adheres to department and hospital/clinic policies and procedures
Demonstrates appropriate judgment in all aspects of patient care. Maintains patient and employee safety as a basic premise of all tasks performed
Must have the ability to recognize the needs and concerns of members, coworkers, and physicians while maintaining positive working relationships
Supervisory Responsibilities: None
Prior experience in rehabilitation service or healthcare setting is desired
Will be trained to be BLS certified if not already certified (per hospital policy) and must maintain a current BLS certification once obtained
A solid understanding of human anatomy, basic medical terminology, and rehabilitation principles is desired
Functional capacity screening of new and transferring employees as condition of employment
Must demonstrate effective written and verbal communication skills
Must possess good interpersonal and organizational skills

180

Director, Patient Reported Outcomes Resume Examples & Samples

A minimum of a Master’s degree in the field of Psychology, Psychometrics, Sociology, Health Economics, Biostatistics, Epidemiology, Public Health or Health Services Research is required
A PhD, PharmD or MD is strongly is preferred
A minimum of 6 years of Patient Reported Outcomes experience is required
Expertise and experience in the strategy, conceptual basis, methodology and application of PRO and other health outcome measures in the context of clinical studies is required
Expertise and experience with the development, psychometric evaluation and selection of PRO instruments used in clinical studies is required
Working knowledge of the 2009 FDA "Guidance for Industry Patient-Reported Outcome Measures: Use in - Medical Product Development to Support Labeling Claims" and other relevant guidances and best practices is required
Capability of leading teams, influencing teams, and driving decisions is required
Ability to work effectively as a member of cross-functional teams is required
Experience with the drug development process in the pharmaceutical industry is strongly preferred. - Regulatory understanding and experience in negotiating PRO label claims is strongly preferred
Experience with ePRO is preferred
An understanding of health economics and pricing is preferred
The position can be seated in Raritan, NJ, Titusville, NJ, Horsham, PA, Beerse, Belgium or Tokyo, Japan
This position will require up to 15% of both domestic and international travel.Health Economics R&D

181

Director, Patient Insights Resume Examples & Samples

A minimum of a Bachelor’s degree is required; MBA/PhD preferred
A minimum of 10+ years of progressive business experience with a pharmaceutical/biotech manufacturer or in top-tier management consulting supporting pharma/biotech (Mckinsey, ZS, BCG, LEK, Monitor Deloitte, Trinity) is required
Functional experience in customer insight generation working with innovative approaches and methodologies to drive strategic planning, new business development or early stage drug development is required
Demonstrated problem solving and flawless communication and presentation skills are required
Strong leadership capability and demonstrated ability to develop deep insights, uncover unmet needs, drive innovation, inspire, develop, collaborate and lead within a global matrixed team is required
Familiarity with global market research processes and procedures (healthcare compliance, pharmacovigilance etc.) is preferred
The ability to partner and influence without authority with senior leaders at all levels globally and locally are required
This position is based in Raritan, NJ or Horsham, PA and will require domestic and international travel as needed.Market Research

182

Patient Centricity & Insights Lead Resume Examples & Samples

Assess strategic role of Patient Voice in Europe and by individual country and market across key therapeutic areas
Establish the role of Patient Voice within Europe including archetype countries
Deliver application of PC tools in the region
Complement and coordinate the efforts of Advocacy, Customer Experience, Medical Affairs and cross-functional teams in integrating patient voice across groups
Disseminate strategic implications
5+ years industry experience in Customer Insights in FMCG
Experience in Consumer Health and Wellness environment strongly preferred
MBA, MPH or MS preferred
Track record in coaching and process excellence
Background in psychology
Strong interpersonal and relationship management skills
Able to quickly understand customer needs
Experience in adjacent/complementary sector: Technology, Consulting

183

Director Patient Exp Phys Servs Resume Examples & Samples

Ensure cost-effective, high quality health care services for patients
Ensure compliance with government laws and regulations
Design, recommend, implement and assist in the orientation programs of the physician practices and new clinicians in the hospital in regard to informatics
Determine training and development programs for support staff and arranges such opportunities
Superior time management skills
Must be willing to travel to Health Partners practices to observe and train employees as needed
Minimum of five (5) years in health care field
Bachelor’s degree in health or business administration or equivalent combination of experience and education
Experience in creating a training program from the ground up

184

Patient Program Hub Manager Resume Examples & Samples

1 At least 5 years in pharmaceutical industry, patient program and/or patient program experience
Strong ability in PAP operation
Strong ability in tracking record of fact-based and proactive problem solving
Effectively contribute to multifunctional teams
Must be able to adapt, organize, prioritize, and work effectively in a constantly changing field based environment."

185

Patient Assistance Representative Resume Examples & Samples

Demonstrates the ability to fully and accurately utilize IndiCare™ and all its functionality for successful claims management
Identifies and qualifies patients for patient assistance programs at assigned facilities
Interfaces appropriately with PAP representatives
Establishes business relationships with assigned hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs
Interfaces appropriately with assigned key account associates with information relevant to additional products and services provided by ABC and its subsidiaries
Resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently
Readily assists on special projects within job scope to improve reimbursement optimization when requested by management
Strong mathematical and analytical skills
Good negotiating skills

186

Coordinator Patient Clinics Resume Examples & Samples

Previous medical and/or third party payor office experience
Knowledge of basic computer applications
Keyboarding skills of 35 words per minute
Knowledge of ICD-9 and CPT codes

187

Patient Case Administrator Resume Examples & Samples

Pre–prosthetic consultation – provides the patient with a full comprehensive overview of the pre-operative and post-operative pathways
First responder for the patient's prosthetic needs through the first 120 days
Secures all patient demographics and family contact details
Remains in contact with the patient/family for the first 120 days ensuring that the patient makes all appointments
Keeps a daily log of patient activities. Forwards a report daily to the clinic office administrator
Visits patients in the hospital, in clinic and in their homes on an as-needed basis or by request
Works closely with the referring physicians, social workers, discharge, nursing and physical therapists
Works closely with the AEP coordinator – upon request coordinates AEP essential functions
Provides monthly reports / updates on patient progress to the Business Development Manager
Minimum of 5 years of related experience in medical clinic administration, hospital patient services, or a related field

188

Patient Guide Resume Examples & Samples

Assists patients in and out of vehicles
Obtains wheelchairs for non-ambulatory and assist them in getting to their desired location
Monitor patient drop-off areas and insure vehicles are not left unattended
Answers questions and furnishes directions relative to the location of various departments
Issue visitor passes after screening visitors / contractors
Monitor parking lots to make sure employees do not park in visitor / patient parking lots
Contacts nursing stations and/or departments to answer inquiries about patients waiting to be discharged
Assists Security Officers when there is a Code Red or other Security emergencies
Assist Security in monitoring parking lots and report suspicious activity
Performs assigned work safely, adhering to established department safety rules and practices. Report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury oneself, other employees, patients and visitors
Knowledge of hospital department locations
Ability to provide excellent customer service skills
Ability to exercise judgment and tact
Ability to learn radio codes, procedures, and communications through dispatch system
Ability to be sensitive to the needs of others
Ability to learn departmental policies and procedures
Ability to maintain good public relations
Ability to remain calm in stressful and potentially volatile situations

189

Coordinator, Patient & Provider Services Resume Examples & Samples

Promptly answers and triages incoming hotline calls
Reviews new patient cases in the database system using the information submitted on the portal
Verifies patient demographics, insurance details, and caregiver contacts are provided
Completes all enrollment activities including providing an acknowledgment notice to the referring party via the departmental approved method
Reviews case upon receipt of referral to determine appropriate next steps based on defined process
Alerts Case Manager if enrollment items are missing and follows up with the referring party as appropriate
Follows all program Standard Operating Procedures
Meets established program timelines pertaining to enrollment and other administrative responsibilities
Provides Case Manager support with all administrative tasks pertaining to patients and healthcare professionals
Assists Case Manager with the coordination and logistics of the product and ancillary supplies needed for treatment, documenting all communication during the process
Minimizes obstacles to coverage by using judgment to successfully plan administrative next steps
Provides administrative support to Case Manager in coordinating with internal quality, supply chain and other internal teams to resolve issues
Supports the Operations Program Manager on program initiatives and departmental goals
Responds to internal team member case-related questions
Participates in daily informal check-in’s with team
Attends weekly team meeting
Two or more years of customer / patient services experience preferably in a pharma / biotech or health services environment specializing in oncology
Knowledge of the healthcare insurance reimbursement market preferred but not required
Previous experience working in a pharmaceutical patient assistance program preferred
Submit cover letter, resume, and a minimum of three professional references

190

Director Standardized Patient Programs Resume Examples & Samples

Direct and manage the day-to-day operations of the Clinical Education Center (CEC) including education, assessment and research projects. Supervise 4 full-time employees (3 Exempt, 1 non-exempt) and 180 active standardized patients (SPs) who are temporary bi-weekly employees. In addition, direct staff from the Office of Medical Education regarding Payroll activities
Direct recruitment and training of SPs in the implementation of formative and summative clinical skills activities at the Undergraduate, Graduate and Continuing Medical Education levels. Ensure the SP Trainers are knowledgeable in the use of the clinical skills management data and video recording system
Supervise the scheduling of SPs, students, residents and others for all clinical teaching and evaluation sessions. Ensure adequate staffing for all activities
Hire, train and evaluate all CEC staff. Direct the process of interviewing, hiring, remediation and termination of SPs. Directly address issues with SPs
Assist faculty in retrieving, understanding and utilizing Objective Structured Clinical Examination (OSCE) scores from the Learningspace clinical skills management system
Oversee the updating and maintenance of SP training and operations manuals
Supervise the preparation of teaching space including exam room set up, video room, computer lab, conference rooms, and Harvey (cardiac simulator)
Liaise with FSM IT regarding audio visual and computer needs and equipment. Arrange for timely maintenance of Harvey cardiology simulator
Recommend, develop and implement policy regarding CEC operations, safety, staffing for clinical skills activities and SP role and responsibilities such as SP trainer project assignments, SP staffing for each project, SP accuracy reports, providing feedback to SPs, biohazardous waste disposal, etc
Direct the observation and calibration of SPs by SP trainers to assure reliable/accurate case presentations and documentation and consistent, reliable, and meaningful assessment outcomes for students (assure SP trainers are observing SPs in their role plays live or through video review and reviewing SP checklists for SP accuracy in evaluation of students. )
Participate in the development of new cases with faculty with an emphasis on the quality of the assessment. Confer and consult with Clinical Education Center Medical Director regarding the development of cases related to clinical skills activities. Review for completeness and preparedness for SP Trainer and SP use
Provide direction and consultation to NU departments and outside professional organizations utilizing the CEC in the development and management of clinical skills performance activities for education, assessment and research
Work closely with the Medical Clinical Director and senior leadership to generate supporting documentation as required by LCME standards, with a focus on element 9.4
Provide orientation to students/physicians for OSCEs regarding logistics and assessment work flow
Develop and manage the CEC operating budget; review and arrange for the payment of invoices. Generate and analyze reports. Oversee the review and approval of hours worked by SPs and calculate total cost and cost by assessment. Utilize University Payroll and Budget systems
Includes developing and participating in research studies involving SPs as time allows and when approved by Sr. Associate Dean for Medical Education
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience
A minimum of 3 years administrative experience or other relevant experience required
Must be student centered. Interact with and assist students, other support staff and faculty. Interact with and assist visitors to the University. Display professional attitude; act diplomatically and handle challenging situations in a tactful and responsive manner
Ability to maintain the strictest standards regarding confidentiality of all student, standardized patient and patient medical information with dissemination only to authorized recipients
Must be able to meet strict deadlines, and work independently; demonstrate initiative
Excellent communication skills (written and verbal); ability to compose, proofread and edit various communications and documents
Highly proficient with Microsoft Office suite, and overall technical aptitude
Understanding of accounting principles, experience with budgeting & financial management
Strong organizational skills/detail oriented
Ability to prioritize and balance competing priorities
Professional attire required
Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in education, healthcare or fine arts; OR appropriate combination of education and experience
1-2 years training and evaluating standardized patients in a clinical education center/facility
2-3 years administrative experience; preferably includes supervisory experience
Interest in promoting the scholarly process of NUFSOM at regional and national meetings; some travel may be required as requested by the Sr. Associate Dean for Medical Education

191

MTM Patient Engagement Coordinator Resume Examples & Samples

Deliver Targeted Interventions to assess appropriateness of medications, to optimize medication therapy and to improve clinical outcomes
Conduct patient-centered Adherence Monitoring MTM services to help patients identify barriers with adherence and develop solutions to overcome those barriers
Assist with managing medication costs through cost-effective interventions which may include, but are not limited to formulary and therapeutic interchanges, pill splitting opportunities, and assessing unnecessary and/or duplicate medication therapies
Flexible due to Pharmacy School curriculum schedule
Minimum of enrollment in Third or Fourth Year Pharmacy School Curriculum
Customer service or pharmacy clerk experience preferred
Previous medical background or experience in a health care setting preferred
Experience with MTM Platforms, electronic health records or scheduling software
Completed or currently enrolled as a 3rd or 4th year Pharmacy student

192

Lead Product Manager Engage Patient Resume Examples & Samples

Ideation through execution of an innovative capability to enable patients to manage their healthcare
Negotiating customer requests (internal and external), industry and marketplace changes and company strategic initiatives to manage product development capacity or services expansion to meet customers' needs and the company's strategic vision
Maintaining a solid understanding of the marketplace to ensure that the right products or services are available at the right time
Managing a current portfolio, including packaging and pricing, and assisting in developing business cases to bring new initiatives to market
Managing to assigned revenues and margins while aggressively working with Sales team to achieve revenue goals
Providing tactical support to other internal initiatives such as sales training, collateral development, and product performance
Creating roadmaps and presenting to prospects and internal customers
Bachelor's degree in Business, Marketing, Communications, Economics, Advertising or Statistics. MBA preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree
Minimum two years’ as product manager of patient-facing web-based technology. Minimum of four years' product management experience in the software/healthcare industry. Experience in product suite and program management preferred. Experience in a management role. Experience working with healthcare providers. Clinical expertise is desired but not required
Strong innovation and industry disruption disposition and experience in creating tools for patients
Working knowledge of the product development stages and process, and the technologies involved in web development
Knowledgeable on trends, regulations and competitors impacting market space
Moderate travel

193

Patient Resume Examples & Samples

High School Diploma or GED. College level accounting preferred
Keyboarding and 10-key touch adding machine skills required
Must have a high level of interpersonal skills. Position continually requires demonstrated poise and professionalism, tact and diplomacy
Ability to pay continual attention to detail
Understands need for and maintains appropriate confidentiality at all times when interacting with patients, families, visitors, referral sources and all other contacts
Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel, MS4/AS400)

194

Patient Account Supervisor Resume Examples & Samples

Responsible for all aspects of the day-to-day supervision and leadership of Patient Account Representatives, including but not limited to the Performance Management metrics of collections, productivity, quality and aging. Interview candidates and make hiring recommendations and decisions. Complete monthly quality evaluations. Monitor staff scheduling and adherence to time and attendance protocol. Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost. Promptly identify issues and develop action plans to mitigate or resolve. 50%
Train, develop, motivate and assist subordinates in reaching new levels of skills, knowledge and attitude. Effectively maintain a work environment which stimulates and motivates the morale, engagement and growth of subordinates. Identify performance deficiencies and opportunities and implement action plans as needed. 25%
Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by staff, management and clients. Timely completion of accounts referred to the Supervisory Desk by staff or management. 15%
Effectively communicate and interact with subordinates, management and clients. Conduct, attend and participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as one-on-one monthly meetings with subordinates to provide consistent performance feedback. Complete the mid-year and year end Performance Management review. 10%

195

Admin Supervisor Patient Placement Resume Examples & Samples

Trained resource for drug testing for cause and smoking policy
Analyzes and acts in situations without precedent
Acts as a resource by being knowledgeable about hospital policies and procedures and assisting staff with critical assessment and decision making
Assesses and coaches staff decision-making in constantly changing environment
Assists in defining expectations and evaluating care on nursing units
Recognizes and assists in facilitating developmental needs of personnel
Coordinates care and activities of health team members
Coaches staff and collaborates with nursing leaders/managers to facilitate unit expectations
Directs emergency activities according to protocol
Responds to all emergency codes and is responsible for initiating action until the appropriate personnel arrive
Facilitates effective communication with medical staff and other health team members
Promotes a positive image of the hospital through actions and communications, which provide a customer-oriented approach to patient care
Coaches and counsels employees
Promotes inter-departmental co-worker cooperation

196

Frankel CVC Patient Flow Supervisor Resume Examples & Samples

Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion
Describe your key impressions of the FCVC presentation found here
3-5 years supervisory experience

197

Patient Information Coordinator Resume Examples & Samples

One or two years of clerical experience, preferably in a healthcare environment
High school/GED graduate
BLS preferred

198

Patient Engagement Lead-usma Resume Examples & Samples

Establish Patient Engagement strategy for USMA and drive integration of voice of the patient into strategic medical planning process
Establish annual and longer-range USMA patient engagement plans, effectively aligned with Genentech and Roche cross-functional strategies and objectives
Build, develop and lead (Chair) the USMA Patient Engagement Steering Committee and infrastructure necessary for a USMA Patient Engagement Working Group to meet or exceed its goals, objectives and other targets
Lead specific Cross-Functional Patient Engagement initiatives
Drive awareness of USMA’s patient engagement value
Contribute expertise as a key member of the US Cross-Functional Patient Engagement Team to advance Genentech’s position on patient engagement
Contribute to global position and frameworks through collaboration with the PDMA MPNLT (MA Patient and Nurses Leadership Team)
Collaborate with Government Affairs and other key patient engagement stakeholders to represent USMA’s patient engagement position within the GNE-wide efforts and externally
In collaboration with Alliance and Advocacy Relations team, ensure USMA develops and cultivates relationships with Patient Thought Leaders and other thought leaders in the Patient Engagement area, to support Patient Engagement strategies and provide critical influence for Genentech's product pipeline, portfolio, and positions
Interface with key internal stakeholder to coordinate efforts around Patient Engagement for the purpose of medical communication and scientific exchange
Collaborate with Legal and Compliance to assess USMA’s direct patient engagement and develop communication approaches
Serve as a key resource on patient engagement policies impacting USMA
Act, and be accountable for others in his/her team acting, in complete & total compliance with all laws, regulations and policies, and established procedures

199

Crma & Patient Advocacy Manager Resume Examples & Samples

Provide medical expertise specific to a country or regional cluster
Lead and/or perform protocol, country and site feasibility
Provide consolidated feasibility and site selection input to global teams
Provide protocol, Risk management plan & disease training as appropriate at Investigator’s Meetings or scientific venues or internally
Review and try to resolve local medical issues / questions that arise during the entire course of the study – if necessary transferring issues to global teams
Perform local AE review and provide general medical support for safety issues
Provide medical expertise support to pharmacovigilance activities
Be aware of clinical trial SAEs on a country level
Follow-up with the Investigator for additional information or clarifications as needed
When necessary, provide medical expertise to Clinical Operations activities for safety amendments, INs, etc
Write country or site specific Informed Consent Forms (ICF)
Ensure accuracy of translation of medical information related to clinical trials when translated into the local language, including the patient narrative
May be called upon to provide strategic medical input into protocol design at a global level
Support Regulatory Affairs, Health Economics, Drug safety and epidemiology and Medical Information with medical input as appropriate as this relates to clinical trials
Support ICRO/ and Global teams in interaction with regional regulatory agencies
Support Ministry of Health interaction (or local Board of Health
Provide assistance to ICRO and site for IEC/IRB Interactions
Support planning, implementation and follow-up of regulatory agency inspections and internal audits
Patient Advocacy Group Manager
Establish and drive patient relations strategies, manage relationships with local patient organization (PO)
Develop and lead disease patient advocacy initiatives aligned and integrated with key business partners (Franchises, Market Access, Medical Affairs, Development)
Facilitate/support PO events and align expectations with common areas of interest focused on improving patient outcomes through a patient centric approach
Develop a strategic plan to support patient advocacy outreach aligned with Global/ Regional across critical disease areas (respiratory / dermatology / rare diseases/critical care), focused on critical countries
Incorporate the Patients voice into the Franchise / Brand Integrated Product Strategy (IPS) as well as communications and social media plans
Organize Patient Advisory Boards in priority disease areas in alignment with brand leaders to get insights and advice from expert advocates about Novartis projects, programs and innovative initiatives
Identify the critical success factors to leverage the unmed need to support patient advocates engagement in clinical trials (e.g. pipeline disease areas)
Facilitate capability building and educational initiatives for PO
Develop a Novartis PH network of associates focused on working with PO. Promote patient relations network (PAREL) best practices submissions and recognition
Participate in integrated planning and teamwork within Pharma Communications & Patient Relations with brand communications, internal communications and social media
Compliant with NP4 Patient Organization Interaction Implementing Procedure
Patient Engagement Liason
Undertakes individual patient engagement assessments
Oversees individual patient engagements at all touch points that fall within his remit once a project plan is agreed
Ensures good practice protocols for patient engagement are observed
Acts as a link person between different crossfunctional teams and individual patients

200

Patient Placement Coordinator Resume Examples & Samples

Displays proficiency in using TeleTracking to assign patients to units, constantly monitoring demand with bed availability and needs. Will assure assignments are made by matching clinical needs of patients with bed assignments based on unit admission/discharge criteria
Facilitates and provides leadership, direction and support for all patient flow operations within
Responsible for assuring compliance with EMTALA regulations and giving administrative acceptance of all transfers and admissions into Methodist Healthcare System. Responsible for securing transport for transferring patients as requested by sending facility
Responsible for partnering and strengthening relationships with Rural Physicians and within MHS and as well as and facilitating growth and increasing each MH hospital’s volume depending on the campuses capacity and capability
Education:Graduate of an accredited diploma, associates, or baccalaureate degree nursing program
Experience:Effective 01/01/2013: Three (3) years of prior RN direct patient care

201

Patient Flow Coordinator PRN Resume Examples & Samples

Completion of High School Diploma
Minimum of two years behavioral health inpatient or related health care experience
Current BLS (Basic Life Support) required within 30 days of hire
Current CPI (Crisis Prevention Intervention) required within 60 days of hire

202

Patient Assistance Specialist Resume Examples & Samples

Obtains appropriate signatures and documentation for completed PAP applications prior to submission of the application to the respective PAP
Ensures that patient-specific reimbursement related information is obtained and available for review and for tracking of replacement product, including maintenance of files and documentation for PAP application submissions
Conforms to all changes in PAPs as evidenced by most recent program changes in IndiCare™
Proactively establishes business relationships with key hospital contacts and other pertinent hospital department managers, keeping them informed of significant changes in site-specific recovery potential based on changes to PAPs
Interfaces appropriately with key account associates with information relevant to additional products and services provided by ABC and its subsidiaries that may be of value to the client
Works directly with key facility staff to resolves barriers proactively that may affect reimbursement at assigned facilities and provides detailed updates to the Patient Assistance Services Management when unable to resolve independently
Reports regularly to PAS Management providing updates on assigned clients’ status and issues that may be barriers to maximizing assigned client’s product recovery opportunity
Readily assists on special projects when requested by management
Initiatives to improve profitability
Fills short-term vacancies at assigned facilities
Provides mentoring and ongoing support to newly hired Patient Assistance Representatives
Ability to provide exceptional customer service
Ability to effectively relate to patients, hospital staff and PHS Associates
Demonstrated competence in Microsoft Excel and Word
Attention to detail and accuracy
Demonstrates ability to analyze data files
Ability to be proactive and seek solutions under minimum supervision
Advanced IndiCare™ experience

203

Manager, Patient Engagement Resume Examples & Samples

Conduct landscape assessment to identify patient organizations at the local and regional level to support the company’s patient engagement efforts in addiction and mental health
Identify and cultivate new partnerships with patient organizations and individual patient advocates locally and regionally and partner with the Patient Engagement team to support national advocacy relationships
Support the Commercial and Communications teams’ corporate programming to develop and implement broad educational or awareness efforts in the areas of serious mental illness and addiction
Partner with local sales, community and state government affairs representatives and serve as the liaison between the Patient Engagement function and the field
Serve as the internal liaison supporting the company’s branded medicines, VIVITROL and ARISTADA; provide patient insights and feedback to internal teams
Identify opportunities and build company awareness and strategic relationships through participation in local advocacy events
Develop and implement project plans, budgets, metrics, timelines and status reports
Bachelor’s degree, minimum 4 years’ experience in patient advocacy, communications or a related field
Good listening skills, demonstrated empathy, a conscientious, a team player with the ability to maintain composure in stressful situations
Ability to work cross-functionally and build strategic alliances internally and externally
Some business travel required

204

Patient Coordination Assistant Resume Examples & Samples

Answer calls to the nurse coordinator line from patients, providers (both internal and external), and outside facilities. - Document telephone and other interactions into patient charts as necessary. - Organize and obtain all outside records including slides that are critical to a meaningful outpatient visit and further treatment for upcoming patients on the schedule. - Assist the nurse coordinators with management of triage questions through the MiChart (Epic) inbasket. - Provide coverage for other panel managers within Otolaryngology during their absence. - Ensure accurate organization and scanning of patient documents into their chart. - Request and track outside radiology scans to ensure they are available prior to patient’s visit with us. - Upload, nominate, and archive outside radiology scan from LifeImage (and other systems as they are available) radiology system into MiChart. - Schedule, reschedule, and cancel appointments as requested. - Contact patients with procedure description as necessary. - Coordinate care with radiation oncology, medical oncology, radiology, oral surgery, and other departments as necessary. - Create, update, schedule, and otherwise maintain patient list for tumor board. - Initiate MiChart orders for speech pathology, radiology, and other services as necessary. - Obtain prior authorizations for medications when necessary. - Call in or fax prescription requests to pharmacy if it cannot be electronically submitted through MiChart. - Organize/add all pending test results on a task list for nurse coordinators - Provide assistance with other appropriate tasks as requested. - Organize daily provider schedules (inclusive of hard copy of outside records for cancer patients as well as necessary forms and results as indicated). - Follow-up calls on patient results as directed. - Cross train to provide coverage across the department
High school diploma or completion of GED program. - Understanding of medical terminology. - Exceptional interpersonal skills and ability to work well within a team setting. - Communicates effectively. - Demonstrates active listening, written, verbal, and information technology skills
Bachelor’s degree. - Experience working within a large, complex healthcare setting. - Understanding of Otolaryngology terminology. - Familiarity with Michigan Medicine electronic medical record system (Epic) is preferred. - Knowledge of Michigan Medicine policies and procedures. - Familiarity with obtaining medical records

205

Senior Manager, Toujeo Patient Marketing Resume Examples & Samples

Manage the internal legal, regulatory, and medical review and approval of new materials to enable responsible consumer communications
Work effectively with Sanofi cross-functional teams to ensure that subject experts are appropriately involved and driving optimization of the programs
Minimum 5 years of marketing experience
MBA or other advanced degree is a plus
Must have prior experience managing consumer programs through direct to consumer teams and field sales teams, deep understanding of external market dynamics with a priority on consumer trends
Diabetes experience preferred
Significant experience working with cross-functional groups made up of two or more of the following: Marketing, Sales, Business Development, Market Research, or Finance
Demonstrated ability to work effectively with and influence a cross-functional, matrix group

206

Patient Transfer Coordinator Senior Resume Examples & Samples

Demonstrate excellent customer service skills with all callers; ability to relay information accurately follow protocols as developed by each partner hospital
Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility
Able to professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use
Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
Able to use a multiple phone line system, tools and resources in order to contact appropriate parties pertinent to transfers of patients
Coordinate flight and ground transportation as needed
Compliance with policies and procedures as defined in the Employee Handbook, Direct Patient Logistics Policy and Procedure Handbook and customer defined policy and procedure
Able to stay professional and efficient in high stress situations
Typing speed of 31 wpm
Ability to make accurate and timely decisions, ability to prioritize calls and multiple task, and ability to effectively communicate with coworkers and physicians
Have a pleasant, clear speaking voice and excellent customer service skills
Anything pertaining to the medical industry and hospital processes
Medical terminology knowledge, prior dealings with physicians and/or hospital processes

207

Senior Manager of Patient Engagement Resume Examples & Samples

Plan, organize and manage the creation, development and deployment of behavior based resources, including quarterly National Leadership Development Institute broadcasts, spotlight videos, skills lab training materials and corresponding collateral pieces
Manage production company vendor relationship through transparency in communication and ensure that every project remains within scope, delivers on time and aligns to the annual, set budget
Manage brand of internal culture through the development of creative solutions that enable the delivery of consistent messaging via PowerPoint (Prezi) presentations, scripting/talking points on behalf of senior leadership, executive summaries and overviews, memos, flyers, posters/signage, etc
Update Community Cares intranet pages and online tools for Community Cares Champions and Hospital leaders
Evaluate opportunities for innovation through new web-based tools and process efficiencies as they become available

208

MTM Patient Engagement Coordinator Resume Examples & Samples

Strong Telephonic Skills – able to speak clearly and communicate with seniors and others using the telephone
Excellent Listening Skills – present a warm, friendly, and empathetic atmosphere to patients by demonstrating active listening techniques
Clear and Concise Communication Skills – able to articulate information, both verbally and in writing, in a clear and concise manner
Consistent Professional Demeanor – maintain professional attitude and behavior on the telephone at all times
Excellent Interpersonal Skills – demonstrate empathy with callers in tone, language, questions and counseling and demonstrate patience, caring, sensitivity, empathy, and cultural competency throughout job responsibilities
Exceptional Interviewing Skills – able to probe and question patients to extract information to understand concerns and needs
Conflict Resolution Skills – able to defuse potential customer conflict utilizing the appropriate tone, support, questions or counsel, and ability to respond in a supportive manner to patients
Strong Work Values – able to follow all company and departmental processes and procedures
Self-management Skills – self-motivated, organized, and detail oriented
Knowledge of the Law – understand of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
Computer/Technology Competency

209

Patient Serv Rep Onsite Resume Examples & Samples

Introduces the patients to MedAssist services and informs them that we will be contacting them on a regular basis about their progress
Provides transition, as applicable, for the backend Patient Account Representatives to develop a positive relationship with the patient
Valid Driver's License required

210

Patient Account Analyst Resume Examples & Samples

Collect and resolve all self-pay and self-pay-after-insurance accounts
Aggressively make outgoing collection telephone calls with the goal of maximizing cash collections
Review patient accounts and/or information received to determine eligibility under the Hospital Care Assurance Program
Review patient accounts and/or information received to determine eligibility for Charity assistance
Maintain the level of collections as defined by the Director of Collection and Customer Service, non-governmental insurance collection and customer service
Education: High school graduate or equivalent diploma required. Associate's degree or equivalent experience preferred
Three years' experience working in a collection agency or retail collection department required
Ability to conceptualize the flow of information through systems in order to trouble shoot and problem-solve to eliminate and/or prevent processing delays

211

Patient Account Analyst Resume Examples & Samples

Meets population specific and all other competencies according to department requirements
Meet established standards to provide excellent service
Ensure timely, accurate and complete data and balance on patient accounts
Meet regulatory and compliance requirements
Experience: One to five years of experience in medical billing or collections or customer service or accounting

212

Patient Financial Specialist Resume Examples & Samples

Prefer minimum of three years' experience in a physician's office, clinic,
Hospital business office, financial service setting, or related area dealing with the public in collection of data and funds
Ability to Multi-Task

213

Patient Finance Specialist Resume Examples & Samples

Investigates confidential patient financial data for purposes of determining patient responsibility and/or qualification for financial assistance
Functions as a liaison between physician, office staff, insurance companies, patients and hospital in obtaining vital financial information
Education: High School Diploma; Associates Degree preferred
Experience: Working knowledge of medical terminology, and data entry skills. Past work experience of at least two (4) years within a physician office, hospital or clinic environment, performing patient scheduling and precertification activities is highly desired
Excellent interpersonal skills are necessary in dealing with peers, internal, and external customers. Accuracy, attentiveness to detail and time management skills are required
Incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively

214

Standardized Patient Resume Examples & Samples

Ability to work as team member
Ability to use desktop computer skills and learn new applications
Ability to employ case-specific attire, gestures, voice quality and tone
Willingness to be flexible in an environment subject to change

215

Case Manager, Out Patient Resume Examples & Samples

Excellent interpersonal skills with the ability to interact with the healthcare team, peers, patients, families & community to facilitate problem resolution
Possesses excellent clinical assessment and analytical skills necessary to identify medical and discharge needs of patients and families
Proficient in various case management related software programs. Ability to utilize SJMO programs including but not limited to FirstNet, Cerner Powerchart, Healthquest, Midas, Allscripts, Teletracking, Pathways is preferred
Knowledgeable of the functional operations of utilization review, discharge planning, clinical assessment and third party payors preferred
Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups
Knowledge of federal, state and local regulation affecting utilization review programs and payments
Knowledge of regulatory and accrediting agency standards and regulations relative to utilization review
1 Utilizes clinical judgement and admission criteria and uses it to collaborate with the ED Attending Physician, to assess patients for severity of illness and intensity of service in order to make recommendations regarding the most appropriate level/site of care
3 Collaborates with the health care team, third party payors, and patients/families to resolve patient care issues that may impact Length of Stay (LOS), cost, patient safety and/or quality
4 Obtain third party payor authorizations as indicated for those who require calls both for service and continued stay (Emergency Room Inpatients-ERIH, extended stay ER patients)
5 Uses clinical judgement and established criteria and guidelines in identifying infection control, risk management, documentation and utilization issues and escalates these issues to enhance positive outcomes
6 Assists the Emergency Room Physician and/or Attending Physician in identifying patient care needs that may not require hospitalization but could be more appropriately provided in an alternate care setting and works to coordinate those needs on behalf of the patient
8 Works with the Logistic Center staff to place patients in the right bed the first time according to patient placement guidelines, enuring accurate documentation of the patients status is clearly reflected in the Electronic Medical Record (EMR)
9 Collaborates with patients/families and health care team members ,to identify coordinate and facilitate the appropriate resources needed for post hospital care
12 Accurately documents a complete clinical assessment (face to face), including interventions and goals for patients in accordance with documentation standards, policies, procedures and/or guidelines in the electronic medical record (EMR). Ensures variances and delays in care are documented and escalated to the Physician Advisor

216

Patient Attendant Resume Examples & Samples

Provides transportation service to and from the Emergency Department and diagnostic areas such as Radiology, Cardiology, Rehabilitation, Cardiac Cath Lab, Clinical Vascular Lab, and GI Lab. Assists in transport of ED patients to the inpatient units
Assists in maintaining and distributing the inventory of equipment that is the responsibility of the ED
Assists Radiology personnel in lifting patients on and off Radiology tables as required
Replaces litters and wheelchairs to designated storage
Provides backup support for the Security Department during security alert situations
Communicates directly with patients, visitors, Physicians, nursing staff, support groups, and the Volunteer escort service throughout the hospital
Responds to codes and alerts as needed to assist with transport as directed by the ED Charge Nurse

217

Standardized Patient Resume Examples & Samples

Ability to simulate medical patient within designated parameters of case assignment
Demonstrable memorization and concentration skills
Portray all aspects of a case as trained including history of current problem, with appropriate affect/behavior and physical findings
Ability to use computer to complete assessments / checklists
Ability to work comfortably in a healthcare environment

218

Patient Observation Attendant Resume Examples & Samples

Reports on/off duty to the registered nurse assigned to care for patient
Receives specific observation guidelines from the registered nurse for each patient /shift/ assignment
Provides a safe environment for the patient, under the direction of a registered nurse
Remains with patient AT ALL TIMES as directed by the registered nurse
Identifies self to patient and/or family members or significant others
Provide continual observation and monitoring of patient
Reports behavior changes and patient requests to patient care provider; registered nurse. DOES NOT leave patient unattended, even while reporting observations
Accompany patient to/from and during tests or treatments
May assist patient with set up of meals and fluids (only if no known swallowing deficiencies)
Maintain patient room in neat, orderly manner
Provides constant observation of patient as directed by registered nurse

219

Patient Receivable Representative Variance Resume Examples & Samples

Processes and follows up on all nongovernment variances inclusive of debits and credits
Handles inquiries from patients, third parties and agencies regarding any aspect of services received or status of account
Reviews and completes follow through on remittances for allowances and rejections
Updates receivable system with any new, corrected or pertinent information in relation to resolution of receivable accounts
Two years college, and/or two years prior equivalent experience in a Hospital setting with experience in revenue cycle
Familiar with hospital billing and coding
Follow up and/or billing experience with commercial / managed care payors in a hospital setting

220

Patient Receivable Representative Resume Examples & Samples

Ensure prompt, accurate, and compliant billing and payments for all Medicaid and Medicare patient claims
Resolve failed billing edits, under/over or denied payments by Medicare and Medicaid. Monitor the resolution and involve ancillary departments as needed
Keep current with the changes to the Medicare and Medicaid regulations and billing protocols. Have a clear understanding of how these changes will impact the Hospital's departments
Accurate billing and follow-up of patient accounts according to established departmental guidelines based upon regulation requirements
Monitors and reconciles daily reports as well as assigned worklist for appropriate account resolution inclusive to credit, debit and adjustments
Documentation of all action taken on an account
Two years college and/or two years prior equivalent experience in a Hospital setting with experience in Medicare and Medicaid billing and follow up
Computer literacy in PC environment is required with strong organizational, analytical, interpersonal and communication skills
Meditech experience a plus

221

Patient Account Follow Resume Examples & Samples

Follow up and investigate any billing errors returned from payers
Work with respective team members/supervisors for resolution
Manage and maintain outstanding patient balances to ensure accurate reporting of Accounts Receivable
Meet position’s goals and objectives related to accuracy and productivity; i.e., days in Accounts Receivable, cash collections open claim count, reimbursement metrics, etc
Follow up on submitted claims to complete appropriate action to ensure timely receipt and appropriate reimbursement
Work various system reports to ensure accurate classification of accounts and to ensure that all accounts have been billed and received by payers
Suggest billing component changes as necessary for payers
Routinely communicate with payer regarding delinquent or denied claims
Address issues and clear barriers to payment
Utilize on-line/telephonic resources to verify benefits and to ensure claims are processed according to the appropriate benefit levels
Responsible for managing claim details and verifying accurate reimbursement
Initiate account adjustments and/or appeals on payment disputes
File appeals for denied claims and follow up as necessary through appeal resolution
Submit refund requests as necessary
Knowledge of all payers insurance, self-pay after insurance, reimbursements, collections, appeals, claims follow-up and third-party billing, required
Experience with medical records or patient accounting systems, preferred
Knowledge and understanding of state and federal insurance program to ensure compliance and accurate reimbursement, required
Knowledge and understanding of healthcare explanation of benefits (EOBs) forms
Electronic medical record software experience, preferably Cerner
Valid Wisconsin driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy

222

Associate Director, Patient Reported Outcomes Resume Examples & Samples

Responsible for planning and implementation of Patient-Reported Outcomes (PRO)/ clinical outcomes assessment strategies, assuring alignment with clinical, health outcomes and commercial strategies
Provides guidance and input to pipeline (primarily ADT) and therapeutic area teams for PROs and other methodologies
Aligns with Department Statistical Sciences to develop and leverage their analytical capabilities to enhance existing capacity and aligns with R&D based Epidemiology team to ensure cross functional collaboration with HEOR
Leverages expertise and organizational capabilities to ensure creation, validation and delivery of PROs for HEOR colleagues and other internal business partners
Provides insight on the development of PRO questionnaires and/or endpoints as appropriate. This may involve leading their development and implementation where necessary
Liaises with external partners to support pipeline teams (including ADT’s)
Develop statistical analysis plans for PROs, and will be involved in analysis and interpretation of PRO results from clinical trials
Prepare relevant sections of documentation and communication and questions for regulatory agency meetings, support and/or participate in said meetings at regulatory agencies, and provide robust evidence in support of submission activities
Prepare abstracts and manuscripts presenting PRO results from clinical and PRO development and validation studies, aligned with publication strategy and participate in external efforts to shape environment regarding policy, standards and use of PROs
PhD with 5 years or Master with more than 7 years of pharmaceutical industry or CRO experience equivalent in Psychology, Psychometrics, Social Sciences or Health Services research with sufficient to understand the drug development process, with demonstrated experience in seeing assets progress through the pipeline
Experience with managing outcome measure development and validation projects and experience with regulatory agency dossiers and meetings
In depth understanding of the FDA Patient Reported Outcomes Guidance
Understanding of critical success factors and obstacles impacting PRO information in successful regulatory label negotiations
Strong record of Patient Reported Outcome (PRO) and/or Clinician Reported Outcomes (ClinRO) assessment publications and success in obtaining regulatory claims from these
Understanding of clinical trial planning and execution; Understanding of healthcare markets and regulatory and reimbursement decision making, especially in relation to the global use of PRO data
Understanding of how PRO research and the use of PRO instruments can be applied in decision-making
Understanding of the evolving use of PRO research concepts to the development and evolving recommendations about clinical outcomes assessments
Ability to communicate and present potentially complex concepts and results effectively to a variety of audiences

223

Patient Financial Reimbursement Analyst Resume Examples & Samples

Qualified candidates must have three to five years previous experience in Multi Health care receivable environment
Hospice professional management experience will be accepted in lieu of external health care management experience
Previous experience in customer service call center and/or sales preferred. Some facility in MS Word, Excel and Powerpoint
Must be able to demonstrate effective communication, negotiation and customer service skills
Ability to work on various assignments simultaneously. Ability to work independently to complete assigned tasks and goals with minimal direct day to day on site supervision
Ability to travel if necessary which may require an overnight stay
Self pay collections experience highly preferred

224

System Patient Companion Resume Examples & Samples

Communicates pertinent clinical information to nurse
Ability to travel to all Mount Carmel facilities for work
Ability to follow verbal and/or written instructions

225

Head of Patient Advocacy Resume Examples & Samples

Develops and implements short and long-term strategies to integrate and advance the various Sanofi Genzyme patient resources and support services offered to the Rare Diseases patient community
Provides strategic insight on the pulse of the patient populations and ensures strong collaborations with patient advocacy groups
Develops a proactive approach to managing and enhancing our relationships with patient communities. Builds relationships and provides guidance to existing and/or evolving patient associations
Identifies and coordinates patient presentations to internal Sanofi Genzyme meetings
Articulates the themes of the overall patient community to internal Sanofi Genzyme colleagues. Responds to and manages external presentations to professional organizations and non-profit partners in the Rare Diseases community
Successfully works with external patient organizations to help them grow and develop into high functioning and sustainable organizations
Strategically manages and budgets the sponsorships and charitable donations to US patient organizations
Stays current with relevant information and resources regarding industry and health care legislation. Provides updates regularly to the disease communities
Recruit, manage and develop direct report team
Bachelor’s degree in science, social science or related field. Previous patient advocacy experience
10+ years of progressive experience in a healthcare or social services non-profit/corporate setting
Familiarity with drug development process
Excellent interpersonal, oral and written communication skills including strong presentation skills; competent and confident in presenting to senior leadership
Ability to relate with a diverse group of individuals and develop rapport quickly
Ability to influence in a proactive, objective and diplomatic manner within all levels of the company and outside community leaders
Works collaboratively, independently and with a sense of urgency. Able to prioritize areas of strategic importance to the company and to help articulate to senior management
Demonstrated ability to work under pressure and manage multiple responsibilities
Ability to use both strategic and tactical approaches to problem-solving and multi-tasking
Able to create a positive work environment for team to help retain and develop staff
Proficient in basic computer skills and Microsoft Word systems

226

Patient Intake Coordinator Resume Examples & Samples

Serves in a case management capacity by initiating the intake of patient. Liaison with the referral sources, clinics and discharge planners. Obtains medical records in a timely manner to ensure an expedited admissions process
Serves as the primary contact for the initial administration of patient referral calls and communications regarding patient admission to the clinics (chronic and/or acute) and home programs
Ensures all intake data for admissions requests are collected, completed and communicated according to the established standard operating procedures and in compliance with all regulatory requirements. May require navigation with various levels of clinic and management staff
During transient or busy periods will assist other teams in the processing of referrals/calls
Interviews patient, patient’s representative, or referral source to obtain the necessary personal and financial data to determine eligibility for admission
Obtains necessary signatures to ensure the efficient processing of admissions data according to FMCNA policies and procedures
Completes the preliminary paperwork and standard admissions forms to ensure efficient processing of admissions
Collaborates with facility staff and various levels of management to effectively resolve issues impacting a patient’s admissions process
Immediately communicates to supervisor/manager any admissions denials from clinics or billing groups for further action and communication with management team

227

Frx-patient Enrollment Coordinator Resume Examples & Samples

Complete and process the preliminary paperwork and standard enrollment forms for new Fresenius Rx patients. Call clinics and/or prescribers when more information is needed or forms are incomplete. Receive inbound calls from clinics or prescribers to answer any enrollment form questions
Ensure accurate and efficient data entry on a daily basis. Utilize good customer service when on the phone with clinic and provider (doctor) staff to resolve issues when incoming faxes are not submitted properly
Act as a primary liaison between clinics and provider (doctor) staff regarding the documents/forms involved in the beginning stages of the enrollment process
Work system queue in Pharmacy Management System to ensure documents are processed in a timely fashion
Ensure patient Protected Health Information (PHI) is entered and updated correctly
Attach all relevant documents to patient profile
Maintain and update database with current data, pertinent information, and status of enrollment, recording any necessary details, complaints, and issues
Transfer patient profiles/information between FreseniusRx pharmacy locations
Stay current with clinic locations, addresses, and contact information
Coordinate the enrollment process from the initial request to the final authorization ensuring all aspects of patient confidentiality are maintained at all times
Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements
Obtain the necessary information – demographic, financial, and clinical and other pertinent data to initiate the process
Promote the efficiency of enrollment process by answering phones and assisting callers in a professional and timely manner, escalating issues to supervisor as necessary

228

Patient Accesstrainer West Florida Region Resume Examples & Samples

Assist with implementation of and training of Super Users for pilot programs and system enhancements
Attend Patient Access Director Meetings, identifying areas of focus and implementing process improvements as needed
Be able to identify issues and trends with their Region and work with Patient Access Directors to solve (I-plans, training improvements, etc.)
Provide Insurance-plan education and training
Track education requirements
Position requires 75% travel to hospitals in the area
Potential to Work from Home
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

229

Associate Patient Pathway Consultant Hungary Resume Examples & Samples

Target and promote customer’s specialized services in secondary care (e.g. hospital) arenas
Within a specified geographical territory, identify target customers and produce an annual territory plan
Implement program process within potential sites
Understand and adhere to Standard Operating Procedures (SOP's)
Communicate the aims, objectives and business plan of the program to all relevant health services
Achieve targets in assigned territory or commercial sector in order to reinforce the disease treatment among identified target audiences (e.g. physicians, nurses and key hospital staff)
Demonstrate a good understanding of the disease treatment and guide lines, clinical efficacy and clearly state the value-proposition offered, based on sound knowledge of specialty area or therapeutic discipline
Keep up to date with the latest trends and or issues within specialist or technical area of expertise, by attending conferences, reading key journals, etc. and begin to promote self, as a knowledgeable specialist, to internal and external audiences
Conduct interviews, carry out pre-call planning and preparation and develop a self-analytical approach in order to identify learning areas from each call. Complete relevant training courses
Ensure consistent and satisfactory levels of customer service to doctors in hospitals or other clinical / healthcare delivery institutions through regular visits and events
Effectively utilize the designated software system(s) to maintain records update, report daily calls, and produce reports
Deliver reports in an accurate and timely manner
Comply with relevant country legislation and regulatory requirements
Advise Line Manager of changes in competitor activities and market changes and liaise with Line Manager to identify potential new sales opportunities
Ensure the reporting of any identified Adverse Events in line with prevailing process and guidelines
Project a professional impression of the Company and act in accordance with the relevant stake holders
Good understanding of Pharma Market and related procedures
Build network of relationships with health representatives in the requested specialty segment
Solid product knowledge
Fluency in software operating systems, such as MS Office and customer relationship management systems
Ability to work effectively with decision makers/opinion leaders in the relevant market
Ability to conduct face to face presentations to customers
Ability to organize, prioritize and manage own workload
Ability to manage conflicting priorities
Provide lead on internal cross project working
Bachelor’s degree in related field or educational equivalence

230

Senior Patient Marketing Performance Associate Resume Examples & Samples

60% - Design, develop and execute multi-channel campaign strategies to improve health outcomes, drive product engagement and support retention and loyalty to provider practices
Drive quality performance across clinical guidelines
4+ years of relevant experience
Experience designing multi-channel campaigns (email, sms, phone, print) targeting a various populations with clear call to action
Proficient in writing a variety of different content that spans from health education to product engagement. Health literacy knowledge preferred
Knowledge and understanding of current trends in healthcare
Experience executing processes and projects to meet business goals in cross-functional team settings
Experience analyzing data-driven metrics & reporting
Proficiency with Microsoft Excel and other office products (PowerPoint, Word, etc.)
Demonstrated track record of success regardless of prior field or role
Excellent communicator, a consummate team player, highly adaptive, and have a strong sense of personal integrity
Ability/desire to own and coordinate dynamic, important work – with flexibility and willingness to get into the weeds and do whatever it takes to reach goals
Passionate about contributing to teams and modeling the way for others to follow
Eagerness to tackle challenge with various unknowns
Utilizes intellectual curiosity & foster work environments that inspire curiosity in others
Ability to build strong relationships & are excited about working with others through change
Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company
Travel anticipated ~10%; and may include client site visits, sales meetings, conferences, and trainings

231

Analyst Patient Accts Resume Examples & Samples

Analyzes, implements and maintains department related databases and software
Participates in the design, implementation and maintenance of reports
Analyzes and prepares data for use by senior management
Prepare monthly, quarterly, and annual variance analysis and develop appropriate recommendation
Presents data in effective, clear formats tailored to the needs of specific audiences including managers, staff, and physicians
Identifies and interfaces with members of the organization who can provide additional data as required, e.g. Information Systems, etc
Assist in the development of new monitoring tools for approval and works with necessary parties to implement
Bachelor’s Degree in Business or Computer Information Systems, required. Master’s Degree, preferred
Minimum of one (1) year of business related computer experience. Billing/Patient account experience, required
Knowledge of report writing, required

232

PER Diem Coordinator Patient Relation Services Resume Examples & Samples

Investigates and resolves complaints from patients, families and visitors. Interacts with hospital management to provide assistance in the resolution of patient complaints
Makes regular rounds of the waiting room, examination areas, lobby, treatment floors, emergency room and other hospital areas to assess patients and/or families satisfaction and comfort level. Communicates with and educates patients and their families regarding general hospital services
Communicates any concerns needing immediate attention to the appropriate department (e.g. - Nursing, Security, Access Services, Maintenance etc.) and follows-up to ensure satisfactory outcome
Recommends corrective action and collaborates with hospital administration to review and analyze work-flow and/or procedures to improve communication, efficiency and/or customer satisfaction
Compiles and analyzes service/satisfaction data to provide statistics
May be required to assist in the hiring, training, and performance evaluations of staff
Bachelor's Degree in Communications or related field, required
Minimum of three (3) years in a service related environment
Demonstrated interpersonal and communication skills

233

Patient Guide Resume Examples & Samples

High School graduate or the equivalent
Current State of Alaska Certification as a Certified Nursing Assistant
Ability to satisfy the State of Alaska Licensing, Assisted Living Homes background records and fingerprint check criteria
Experience in the area of orthopedics

234

Per Diem Standardized Patient Resume Examples & Samples

Portrays medical scenarios or cases with learners in teaching and/or assessment activities
Simulates all aspects of the scenario, using history of current problem, affect/behavior and physical findings, in a standardized, accurate and realistic manner
Participates with learner in mock interview, counseling and/or a physical examination
Provides feedback to learners in a constructive manner as coached
Uses ongoing feedback from supervisor/trainer and incorporates into case simulation
Accurately and consistently completes History & Physical checklists indicating areas addressed or not addressed by the Learner during scenario assessment
High School Diploma or equivalent, required or appropriate Department of Labor working papers
Ability to read, memorize lines and understand intent of scenarios
Demonstrated ability and willingness to work cooperatively and professionally with learners, faculty and administrators
Demonstrated ability to be instructed by an SP Trainer and consistently simulate a case scenario in a standardized, accurate, and reliable manner
Able to be flexible regarding scheduling and assignments

235

Patient Engagement Specialist Resume Examples & Samples

Promotes a safe, caring, and respectful environment in which patients can be given the intensive care needed for stabilization and treatment
Uses Dynamic Appraisal of Situational Aggression (DASA) instrument, treatment plan, and prescribed verbal and non-verbal techniques as well as the patient's preferences from the Inpatient Individual Safety Plan to engage patients with the goal of reducing risks for aggression
Assist patients in developing Inpatient Individual Safety Plan
Performs patient rounds focusing on patients with a high DASA score, reviews video surveillance and reports observations to treatment team
Updates treatment team members regarding patient activity, interactions, and observations, including patient characteristics and environmental variables that may trigger agitated/aggressive behavior
Responds to calls for assistance, applies physical restraints, and assists in the implementation of seclusion, when necessary, under the direction of an RN
Escorts new patients from the hospital's evaluation and intake center to its inpatient units and to appointments and activities within and outside of the hospital
Performs patient body and property searches upon admission and as necessary and observes patients during visits to ensure that no contraband is provided to patients
Assist patients with activities of daily living
Responds to questions and concerns of patients, family members, and visitors and ensures that problems are resolved in a timely fashion
Minimum of six (6) years related experience, required. OR
Minimum of two (2) years of college, required, with a concentration in pre-health science, criminal justice, social services, or psychology-related courses, preferred
Minimum of three (3) years related experience, required. AND
Basic Life Support (BLS) Certification, required
Must be in good physical condition to lift, turn, position, and restrain psychiatric patients. Must pass a physical agility test prior to appointment, after receiving medical clearance from Employee Health Services to participate in the test
Must successfully complete intensive specialized training within orientation period and annually
Must pass a qualifying examination within orientation period
Must be able to demonstrate CPR technique within orientation period
Must be available for F/T, day shift training for 4 - 6 weeks**

236

Patient Financial Assistance Rep Resume Examples & Samples

Performs financial assessment for individuals that are uninsured and underinsured to determine eligibility for state, federal and private insurance programs
Completes insurance applications for public programs like MassHealth, ConnectorCare, Health Safety Net and Medicare Part D
Register patients by obtaining, verifying and recording personal, demographic and financial information in a sensitive and timely manner
Compliance with HIPAA and department regulations regarding patient confidentiality at all times
Verifies patient insurance coverage with third-party payers
Assists patients with billing inquiries, setting up payment plans, discount applications and generating patient estimates
Become a public benefits subject matter expert and remain up to date with the latest changes under the Affordable Care Act (ACA) and within the Massachusetts Medicaid system
Must be willing to become a Certified Application Counselor (CAC)
Able to critically analyze problems and use lateral thinking to provide effective solutions
Keen attention to detail and the ability to juggle multiple responsibilities and competing priorities
Adeptness at making decisions under pressure and meeting tight deadlines in a fast-paced environment
Able to provide superb customer service while building and maintaining positive working relationships
Must have a positive attitude towards working independently and within a team environment and always take the initiative to help others
Maintain excellent written and oral communication skills and communicate effectively in a sensitive and timely manner
Bilingual candidates preferred
Bachelor's degree or equivalent healthcare experience preferred
Prior experience in a customer service role, Epic experience a plus

237

Patient Serv Coord Resume Examples & Samples

Epic Deposit Tool application: As necessary in certain practice sites posts co-payments, posts patient payments, and processes credit cards. May include end-of-day cash drawer and payment processing procedures
Using Life Image (MGH image sharing system): Load radiology discs in preparation for patient appointment
Epic Media Manager Document Imaging (Scanning) system: Electronically scan outside laboratory, radiology, and pathology reports into patient chart. Electronically files scanned reports into correct patient records
Epic PPE (Patient Pre-operative Evaluation): Schedules pre-operative testing appointment for surgical patients
Book radiology appointments via Epic for a variety of imaging tests including standard x-ray, CT, MRI, ultrasound and nuclear medicine scans. Includes all MGH imaging sites
Epic Work queue (Referral management and requests): Process and schedule patient appointments and/or assign request to another hospital service for appointments
Patient Gateway system: Use Patient Gateway to communicate with patients and ascertain their need for appointments and prescriptions. Follow-through with appropriate scheduling and communication to patient
Associates or Bachelors degree or equivalent secretarial certificate or work experience preferred
Minimum of 3 years of applicable experience required
Typing and/or keyboarding skills required
Excellent computer skills with the ability and aptitude to quickly learn new computer systems and programs
Excellent communication skills and ability to act as a liaison between the physician and patient/family
Good command of English language, including medical terminology
Exceptional organization skills and flexibility to handle multiple tasks and deadline pressures
Understanding of all pertinent medical insurance plans

238

Patient Financial Coordinator Resume Examples & Samples

Obtains detailed insurance benefit information for all aspects of infusion treatment care plan
Computes liability estimates based on gaps in coverage
Completes administrative functions associated with all prior authorization requirements
Works with department clinical liaisons for drug grants and programs for inadequately insured patients
Receives denial and appeal requests and coordinates applicable information and formalizes payer appeals with departmental clinical liaisons
Manages necessary insurance product needs, including Medicaid and other program enrollment
Navigates financial aspects of off-label requests, e.g. prior authorizations, waivers, providing treatment estimates and collecting payments
Work with Centralized Authorization Unit and care team to identify potential payer issues prior to patient visit
Acts as a key contact to physicians, nurses, and care team for insurance questions and all aspects of access to care
Collaborates with International Office where applicable
Attends appropriate department and practice meetings
Ability to communicate effectively and sensitively with patients, their families, and hospital staff
Must possess excellent organizational and prioritizing skills with the ability to multitask
Energetic team player with strong communication and interpersonal skills, positive attitude
Must have adequate typing skills and be familiar with personal computers
Bilingual in English and another language a plus
5-7 years work in healthcare environment (preferred)
Adequate computer, phone and typing skills
Microsoft Word and Excel (preferred)
Strong communication, interpersonal, team skills
Knowledge of third party payers, government programs, insurance regulations, managed care contracting, medical terminology, and clinical considerations related to cancer care
Knowledge of medical terminology and coding a plus
Willingness to continually learn and grow as a member of a team and department
Bachelor’s degree, health related field (science, social work, e.g) preferred
3-5 years work in healthcare environment (preferred)

239

Bft Patient Observers Needed for Weekends Resume Examples & Samples

Provide continuous observation of patient(s),does not leave patient unattended Help maintain a safe environment for patients including care of the suicidal patient
Observe patient(s) for obvious changes in behavior or condition and may be asked to complete a written assessment form of behavioral changes during course of shift
Provide/receive handoff to/from Observer to Observer, PCA or RN at the change of the shift
Assists with feeding patient (s) as directed by the RN
Ensure patient is not pulling out any lines/tubes by gently repositioning patient’s hand
Alert the appropriate RN and PCA to assist when a patient call light is triggered Assist patient in the event of a fall and alert the appropriate RN and PCA to stabilize the patient
Report changes immediately to the responsible RN
Accompany and assist patient with walking as directed by the RN
Push patient in wheelchair as directed by RN
Engage patients in diversional activities as delegated by the RN
May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
Must maintain constant observation including must not leave patient unattended, not fall asleep, not use devices, or engage in other activities that would distract constant observation activities
Ability to communicate patient behaviors to the appropriate staff in the event patient safety is compromised
Must display maturity and ability to exercise sound judgment using “common sense” and training acquired through the Bulfinch Temporary Service
Must be flexible and adapt to changes with patient(s) and or location
Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
Must be able to follow direction
Demonstrate dependability and responsibility with little supervision
Requires ability to walk with patient or sit for extended period, at times in a darkened environment
Requires ability to stay aware/awake during all shifts May be required to wear a mask or other personal protective equipment while Observing patient with precautions
Must wear professional attire
Previous patient environment exposure/experience preferable
Completion of training
Must review job expectations and complete a Patient Observer Assessment Complete annual retraining in Standard Precautions, General Safety, Confidentiality, Drug Free Workplace and Standards of Behavior
Complete annual TB testing Education High School or equivalent
Prefer candidates furthering their education in direct patient care roles

240

Bft Per Diem Patient Observers Needed for Overnights Resume Examples & Samples

Provide continuous observation of patient(s),does not leave patient unattended Help maintain a safe environment for patients including care of the suicidal patient
Observe patient(s) for obvious changes in behavior or condition and may be asked to complete a written assessment form of behavioral changes during course of shift
Provide/receive handoff to/from Observer to Observer, PCA or RN at the change of the shift
Assists with feeding patient (s) as directed by the RN
Ensure patient is not pulling out any lines/tubes by gently repositioning patient’s hand
Alert the appropriate RN and PCA to assist when a patient call light is triggered Assist patient in the event of a fall and alert the appropriate RN and PCA to stabilize the patient
Report changes immediately to the responsible RN
Accompany and assist patient with walking as directed by the RN
Push patient in wheelchair as directed by RN
Engage patients in diversional activities as delegated by the RN
May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
Must maintain constant observation including must not leave patient unattended, not fall asleep, not use devices, or engage in other activities that would distract constant observation activities
Ability to communicate patient behaviors to the appropriate staff in the event patient safety is compromised
Must display maturity and ability to exercise sound judgment using “common sense” and training acquired through the Bulfinch Temporary Service
Must be flexible and adapt to changes with patient(s) and or location
Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
Must be able to follow direction
Demonstrate dependability and responsibility with little supervision
Requires ability to walk with patient or sit for extended period, at times in a darkened environment
Requires ability to stay aware/awake during all shifts May be required to wear a mask or other personal protective equipment while Observing patient with precautions
Must wear professional attire
Previous patient environment exposure/experience preferable
Completion of training
Must review job expectations and complete a Patient Observer Assessment Complete annual retraining in Standard Precautions, General Safety, Confidentiality, Drug Free Workplace and Standards of Behavior
Complete annual TB testing Education High School or equivalent
Prefer candidates furthering their education in direct patient care roles

241

Patient Serv Coord Resume Examples & Samples

Develops patient estimates for procedures, to include extractions, dental implants, etc. based on provider recommended treatment plan and coordinates with insurance companies (both medical and dental) to determine actual out-of-pocket cost to the patient; communicates relevant cost information to patient in timely manner
Schedules patient procedures using Epic System
Orders/ coordinates/obtain outside films, as well as any additional clinical information needed to ensure efficiency and accuracy of consultations and second opinion visits
Calls all patients for reminders of appointments, procedures and monies due, plus calls patients in follow-up to procedures to check on recovery
Answers patient/family questions regarding appointments, surgery and preoperative instructions as appropriate
Reviews and obtains insurance approvals for main operating room cases, outpatient procedures and tests i.e. MRI, CT
Collaborate with Admitting office to obtain surgical estimates for OR procedures, to include Orthognathic surgery, genioplasty, malar implants, etc
Provide support for provider correspondence, to include patient letters, FMLA, duty level, disability forms, etc.)
Greets patients upon check-in to welcome them to practice using Epic, to include verifying demographic and insurance information, Patient Gateway, etc
Thorough knowledge of all HMO’s, managed care and other third party insurers
Schedules follow up appointments, procedures, pre-op testing, IVS as appropriate
Provides reassurance to patients and families regarding treatment course and follow up communication contact
Manages preparation of surgical cases: confirms pre-op testing, compile necessary paperwork and confirm date and time of procedure
Schedules and maintains the main operating room and surgical day care schedules for physician
Coordinates schedule of multiple complex appointments using multiple systems and resources
Works with Admitting Department and International Office to coordinate appointments of self pay and international patients
Request financial quotes for pending inpatient or outpatient services and relate information to patient when necessary
Aids in billing issues and solutions
Coordinates appointments with MGH interpreters as necessary
Coordinates equipment and material ordering as needed (i.e. implants, botox, etc.)
Assist provider and patient in developing treatment plan for Orthognathic surgery, to include coordinating materials for presentation at conference and follow-up appointments
Ensure and protects patient confidentiality: works within HIPAA-compliant procedures
Troubleshoots work flow issues
Works on special projects as assigned
Epic Hyperspace application-schedules patient appointments; utilizes resource scheduling techniques to link providers and resource rooms
Maintains Epic Hyperspace application to build and facilitate physician schedules
Roe Application: schedule MRI, CT, etc
Romexis System: saves incoming materials to internal system
PATA scheduling system: schedules Pre-Admission testing and appointments for surgical patients. Requires knowledge of clinical requirements for pretesting
OR Book It system: using online OR booking system to electronically communicate with OR Schedulers and reserve prime time OR slots for surgical procedures. Also, selects ultimate time for wait cases when OR time is unavailable for surgeon
Patient Gateway system: use Patient Gateway to communicate with patients when necessary
Access MOSAIC systems: MOSAIC for electronic OR schedules
Microsoft Office Applications: as necessary use Outlook, Word Excel, Power Point, Super User
Insurance knowledge of all types of insurances including dental insurance to better aid patients financial responsibilities
Minimum of 3 -5 years of applicable experience required

242

Patient Serv Coord Resume Examples & Samples

Manages inbox and supports Administrative Coordinator team with scheduling appointments for Out of Template requests
Performs reconciliation of daily schedule
Assist front desk staff with retrieving patient forms during the check-in process
Responsible for transporting lab orders printed from front desk to phlebotomists
Follows up with scheduling coordinators on appointment linking issue
Monitors patient wait times
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed

243

Patient Placement Coordinator Evening Shift Resume Examples & Samples

Locates and assigns beds for front door admissions, Same Day Admissions, bedded outpatients, hospital transfer and emergency department admissions
Interacts with clinical staff to ensure appropriate placement of patients in accordance with clinical needs and Patient Placement Guidelines
Monitors medical team quotas ensuring correct distribution of patients. Works within the guideline and “rules” provided by the Department of Medicine and Oncology to distribute patients to teams so that team coverage model is followed
Works with chief residents to strategize exceptions and capacity challenges. Works with patient care units to expedite the admission process
Works with the Patient Care Services to arrange timely transfer of patients to and from intensive care units
Meets with representatives of patient care units daily to assess occupancy needs, and develop a plan to ensure efficient placement of patients
Responds to requests from patients or family members for special bed needs given clinical placement criteria are met
Ensure needs are properly coded to ensure correct billing
Responds to Approaching Code Help & Code Help situations and provides leadership with information and carries out direction from department leadership and Capacity Committee
Works with across the institution including Emergency Department to prioritize highly sensitive transfer agreements with outside institutions during high occupancy times Is able to cross-function as a transfer access coordinator
Provide rapid, professional response to referring and accepting physicians to facilitate the transfer process
Offers patient transport service to referring institutions and coordinates such services as indicated
Communicates to internal and referring patient care units information pertinent to expeditious transfer and/or transport of patient
Monitors processes pertaining to patient transfer and/or transport
Troubleshoots and provides assistance as necessary
Ensures integrity of each patient’s account, including but not limited to: demographic and insurance information, Assignment of Benefits compliance, Advanced Directive status
In lieu of patient, may receive and interview family members, referring institution and/or other agencies to obtain accurate registration and authorization information
Facilitates admission to alternative Partners Institution as necessary or requested given bed availability, insurance contractual agreements, physician or patient preference
Coordinates physician orders, face sheet and plate delivery to patient care units prior to patient arrival
Provides mutual support to interfacing personnel in order to facilitate all components of the patient transfer and transport process
Serves as an ambassador of the Partners Healthcare system Mentors employees and assists in training as needed
Monitors all aspects of real time census, working with patient care units to ensure correct admission, discharge and transfer information is reflected by Epic
Resource person/customer service representatives for Patient Care Services, Communications, physicians and their offices, patients, family members, all external and internal customers
Monitors Bedded Outpatient’s length of stay
Changes Epic to reflect revisions to account status
Performs daily quality measures maximizing accuracy and reimbursement
Performs daily ADT maintenance to ensure patient accounts accurately reflect all activity
Receives expired patient calls and logs information into expired patient log
Ensures Attending Physician has reported medical legal cases to the Medical Examiner
Notifies organ procurement agency of all expired patients per Massachusetts Law
Demonstrates proficiency in case specific requirements. Reviews “Report of Death” and ensures all required information is accurately reported
Enters Death Certificate information electronically for filing with the Bureau of Vital Statistics
Serves as “mentor” for new employees and assists in training
Assists in ongoing management of patient valuable process and inventory
During off hours, acts as a backup for interviewers to expedite patient admission process
Assists scheduling center and main desk as needed
Participates in productivity and quality/process improvement intra and extra-departmental projects as appropriate and assigned by Manager
Bachelors Degree preferred
Prior healthcare experience
Ability to exercise judgment in dealing with sensitive, confidential information
Ability to handle stressful situations that may arise in facilitating requests
Willingness to learn and grow as a member of the Team and Department

244

Patient Serv Coord Resume Examples & Samples

Bachelor's or Associate's Degree preferred
1-2 years of secretarial, customer service experience or equivalent in a medical or healthcare related setting
Knowledge of computer skills necessary to use programs required for day to day clinic operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)
Good verbal and written communication, including the use of medical terminology
Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details

245

Bft Patient Observers Needed for Faulkner All Shifts Resume Examples & Samples

Report changes immediately to the responsible RN
Engage patients in diversional activities as delegated by the RN
May be required to observe two patients with similar needs during one shift Maintain confidentiality of patient information
Must possess working knowledge of population/age specific competencies Must be able effectively communicate with basic literacy skills
Must be able to follow direction
Demonstrate dependability and responsibility with little supervision
Previous patient environment exposure/experience preferable
Completion of training
Complete annual TB testing Education High School or equivalent

246

Patient Serv Coord Resume Examples & Samples

Epic Cadence Front Desk application: schedules patient appointments; utilizes resource scheduling techniques to link providers and procedure rooms
Epic SuperUser access: attains Epic SuperUser status to freeze, block, and open new scheduling slots. Builds and edits master and daily schedules of providers
Epic Deposit Tool application: as necessary in certain practice sites posts co-payments, posts patient payments, and processes credit cards. May include end-of-day cash drawer and payment processing procedures
Epic system: prepares clinical notes for physicians in preparation for patient appointments. Searches for recent pertinent laboratory, radiology, and pathology reports
Epic Media Manager Document Imaging (Scanning): Electronically scan outside laboratory, radiology, and pathology reports into patient chart
Epic Snapboard (Operating Room) System: Uses online OR booking system to electronically communicate with OR scheduler and reserve prime time OR slots for surgical procedures
Epic Work queue (Referral management and requests): Process and schedule patient appointments and/or assign request another hospital service for appointments
Patient Gateway system: use Patient Gateway to communicate with patients and ascertain their need for appointments and prescriptions. Follow-through with appropriate scheduling and communication to patient

247

Patient Information Coord Resume Examples & Samples

Collects and records patient payment including coinsurance, co-payment and deductibles at the time of service
Interview and register patients at the time of or prior to the visit date. Obtain and update demographic, emergency contact and insurance information, including referrals/authorizations on all patients as needed
Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions

248

Patient Information Coordinator Resume Examples & Samples

Acts as a leader for the patient access department by training new staff and assist with implementation of new procedures as requested by department leadership
Counsel patients regarding insurance coverage and expected financial liability. Serves as a resource to address patient or family’s needs or concerns. Determine appropriate and effective course of action
Generate and complete all applicable forms and necessary communications. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Has the ability to problem solve using the experiences and departmental policies to make appropriate and timely decisions
Completion of high school graduate or equivalent is required
Two years experience in a medical/billing/fiscal or customer service function in a healthcare setting or one year in a UPMC patient access position is required
Medical terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
Able to work well under pressure

249

Patient Information Coordinator Resume Examples & Samples

Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines
Appropriately distribute/triage phone calls to other areas and/or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Two years of experience in a medical, billing, fiscal, or customer service function is preferred

250

Patient Information Coordinator Resume Examples & Samples

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Collect and records patient payments at time of service. Respect patient confidentiality and withholds restrictive information according to HIPAA guidelines
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred
Two years of experience in a medical/billing/fiscal or customer service function is preferred
Prior experience with Medipac, EPIC or other health records systems is preferred

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