Patient Representative Resume Samples

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N Wunsch

Noel

Wunsch

548 Domenica Prairie

Houston

+1 (555) 498 9639

548 Domenica Prairie

Houston

Phone

p +1 (555) 498 9639

Experience Experience

Phoenix, AZ

Patient Representative

Phoenix, AZ

Von LLC

Phoenix, AZ

Patient Representative

Performs screening and scheduling of interpreter services. Initiates privacy practices and consent
Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions
Provide administrative support for select courses
Performs point of service activities such as visit preparation, co-pay collection, patient tracking and record tracking
Develop and generate correspondence to patients about their care disposition such as delay of care and discontinuance letters
Provides direction and information
Checking in patients and properly documenting registration

Dallas, TX

Emergency Department Patient Representative

Dallas, TX

Okuneva-Flatley

Dallas, TX

Emergency Department Patient Representative

Interacts with payors and health care providers for the purpose of acquiring accurate information
Performs newborn registrations on third shift
Performs other duties as assigned or necessary
Explains hospital policies and procedures to patients and/or significant others
Obtains patient information in Ed treatment rooms and in ED area
Prepares and processes all admission documents in compliance with department standards and hospital policy and government regulations
Arranges coverage for any call outs received during third shift

present

Dallas, TX

Patient Representative Womens Health Clinic

Dallas, TX

Roob and Sons

present

Dallas, TX

Patient Representative Womens Health Clinic

present

Knowledge of environment of care & infection control policies
Knowledge of organization’s purpose and goals
Work at the reception desk, answer phones, greet and communicate with patients and providers
Documentation – Documents patient/family perceptions of care for regulatory reporting and institutional performance improvement
May provide leadership, work assignments, evaluation, training, and guidance to others
The patient representative will continually look for opportunities to improve processes and workflows
The patient representative will continually look for opportunities to improve processes and workflow

Education Education

Bachelor’s Degree in Related Field

Michigan State University

Bachelor’s Degree in Related Field

Skills Skills

Ability to establish and maintain effective working relationships with patients, staff and professional personnel at all levels
Strong attention to detail
Able to comprehend and implement new concepts or modifications to processes requests quickly
Good prioritization skills, data entry skills, dependable and team player
Knowledge of and ability to implement best practices in the areas of customer service, communication, partnering, problem-solving, and change management
Knowledge of basic office equipment including copier, fax machine, and computer
Post HS education. Basic medical terminology training and keyboarding skills. Knowledge of environment of care and infection control policies
Good prioritization, data entry skills, dependable and team player
Knowledge of basic medical terminology, environment of care and infection control policies
Knowledge of basic medical terminology and keyboarding skills

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12 Patient Representative resume templates

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Pharmacy Patient Representative Resume Examples & Samples

1+ year of related working experience
PTCB certification
Knowledge of Etreby Pharmacy System
Solid data collection skills necessary
Pharmacy 3rd Party knowledge

Patient Representative Resume Examples & Samples

Ability to establish and maintain effective working relationships with patients, staff and professional personnel at all levels
Ability to effectively communicate with patients , staff, faculty, and the public both orally and in writing
Mediation skills
Knowledge of and ability to implement best practices in the areas of customer service, communication, partnering, problem-solving, and change management
Highly organized through the use of electronic tools such as Outlook, Microsoft Office, and/or other resources

Patient Representative Resume Examples & Samples

Outstanding communication, customer service, and critical thinking skills
Knowledge of basic medical terminology, environment of care and infection control policies
Good prioritization, data entry skills, and keyboarding skills
Dependability and desire to be a team player
Flexibility with assignments and ability to perform a wide variety of front desk functions

Patient Representative Resume Examples & Samples

Manage and resolve a high volume of phone inquiries and referrals from the FCC, PAC, Social Work, other departments, and outside sources; review medical procedures and provide price estimates from charge master
Manage all aspects of the Harborview Medical Center’s charity application process and clarify options; appropriately assess client needs and potential funding; manage pharmacy co-pay waivers; explain DSHS programs and eligibility criteria; assist patients with completing a DSHS application; screen and evaluate referrals to the Basic Health Plan; collect and assess data required; provide billing and account summaries to patients and case managers
Advise staff, patients and the public of program content, policies, procedures and alternate courses of action
Interpret hospital's policies, procedures and services to patients, patient representatives, inter/intra-hospital departments and community facilities
Promote and protect general safety for patient/families/friends through adherence to correct procedures, timely communication of messages and appropriate consultation
Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients
Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties only for authorized purposes
Demonstrates knowledge and understanding of, and maintains confidentiality of employee information and medical center strategic plans and initiatives, financial information or other sensitive materials and information in printed, electronic or verbal forms, which may jeopardize employee rights or organization’s operations
Accesses and uses the minimum necessary employee and organization information to perform job responsibilities and duties and only for authorized purposes

Urgent Care Patient Representative PRN Resume Examples & Samples

Ability to maintain confidentiality of patient and employee information
Provide or willing to obtain CPR certification
Must be able to work variable shifts including days, evenings and weekends

Patient Representative Resume Examples & Samples

Knowledge of basic medical terminology and keyboarding skills
Knowledge of environment of care and infection control policies
Previous computer entry experience with ability to learn new applications and work processes. Key boarding skills of 35 wpm
Outstanding communication and customer service skills
Job candidates are required to pass an online prescreening assessment for Patient Rep when applying for this position
Good prioritization, data entry skills, dependable and team player
Flexible with assignments and able to perform a wide variety of front desk functions

Patient Representative Resume Examples & Samples

Post HS education. Basic medical terminology training and keyboarding skills. Knowledge of environment of care and infection control policies
Previous clerical experience in a medical or customer service setting. Previous computer entry experience with ability to learn new applications and work processes
Key boarding skills of 35 wpm. Good communication and customer service skills. Job candidates are required to pass an online prescreening assessment for Patient Rep when applying for this position. Good prioritization, data entry skills, dependable and team player
Flexible with assignments and able to perform a wide variety of front desk functions. Good multi-tasking and critical thinking skills. Outstanding Interpersonal and communication skills

Patient Representative Resume Examples & Samples

Assign patients to students matching patient dental needs with the student’s educational requirements
Act as management advisor to assigned group of students. Shall meet with students regularly to advise student about patient assignment needs, care status, patient and management issues
Obtain information about a concern or complaint a patient and/or representative of patient has related to clinical care or customer service; investigate and evaluate patient's complaints and collaborate with the Patient Relations department to provide a resolution; Contact the dental student and other involved parties including faculty as necessary
Identify and provide to School’s administration information gleaned from patient input regarding legal liabilities, risk management and quality of care
Monitor the patient progress of care, assure referrals to dental specialists are completed; medical consultations are obtained when requested, and act as patient advocate for coordination of care. Respond to patient questions about disposition of their dental care
Confer with clinical Chairs and Course Directors regarding patient treatment issues and student progress
Perform audits of treatment and patient financial records and discuss findings with students. May direct student in corrective action
Responsible for providing patient tracking reports including new patient admissions flow, treatment status and patient pool report, create and manage Excel spreadsheets for tracking and analyzing data
Develop and generate correspondence to patients about their care disposition such as delay of care and discontinuance letters
Explain School policies; provide information regarding services to patients and/or patients' representatives
Respond to patient inquires about care options at the School and based on information during patient interview about their care needs, make initial appointment to appropriate clinic and/or care provider. Triage patient telephone calls, obtain necessary information in order to initiate urgent care, specialty clinic referrals, direct patients to appropriate clinic
Serve as Exposure Hotline Counselor to confer with patients when a dental student or employee has been injured/cut with a dental instrument used on that patient to discuss the follow up action required. This involves knowledge of the infectious diseases that can be transmitted as a result of an ‘exposure’ to the patient’s blood or saliva and experience discussing sensitive matters with dental patients
General office duties such as, answering multiple phone lines, light filing, scanning and copying
Provide administrative support for select courses
Ability to resolve coordination of care concerns
Effective written and verbal communication skills
Teamwork and goal oriented
Experience working with professional students (or in the higher education setting)
Understand the state law relating to the practice of dentistry
Previous social work dealing with difficult people and/or complex personalities and situations

Patient Representative Resume Examples & Samples

Demonstration of exceptional customer service and knowledge of standards
Knowledge of interpreter and special need services
Knowledge of the practice management systems
Knowledge of contracted payors and obligations of primary clinic
Ability to utilize internet/intranet systems
Knowledge of security systems for cash management, opening, and closing of office
Knowledge of forms and documents required for patient treatment
Effective and timely communication skills
Awareness of clinic guidelines regarding restriction codes

Patient Representative Resume Examples & Samples

At least one year of healthcare and/or customer service experience
Demonstrated focus on customer service/patient service with every interaction
Excellent public relations and communication skills
Ability to work as an effective team member to provide exceptional care
Good telephone and computer skills
Must be flexible to work various shifts and locations as required

Patient Representative Resume Examples & Samples

National Academy of Ambulance Coding Certification (CAC). Obtain within 1 month of hire and maintain certification for duration of employment
Verifies benefits with insurance companies
Files all claims with the appropriate payer source
Completes weekly, bi-weekly and monthly follow-up on all accounts
Conducts private collections of patient bills
Makes recommendations regarding bad debts
Run TRW reports; reports findings
Sends paper claims daily as follows; processes assigned workflow
Processes AHCCCS and Medicare appeals
Attends mandatory meetings and meets training requirements
Abides by all Company policies and procedures
Handles walk-in and telephone inquiries regarding bills
Completes any and all other duties as assigned

Patient Representative Resume Examples & Samples

One year previous healthcare and/or customer service experience, Demonstrated focus on customer service/patient service with every interaction
Excellent public relations and communication skills
Ability to work as an effective team member to provide exceptional care
Good telephone and computer skills
Must be flexible to work various shifts and locations as required
Knowledge of third party payors preferred
Ability to use appropriate computer applications
Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement

Patient Representative Resume Examples & Samples

Schedule patient visits
Obtain, verify, and enter insurance and demographic information from patients and enters timely and clinical information appropriately into clinic practice management system
Verify visit is in compliance with the insurance contract
Provides direction and information
Notify patient care staff of patient requests
Create a welcoming environment to all clinic guests
The patient representative will continually look for opportunities to improve processes and workflow
One year previous healthcare and/or customer service experience
Demonstrated focus on customer service/patient service with every interaction
Must be flexible to work various shifts as required

Patient Representative Resume Examples & Samples

Answer phones and appropriately respond or direct callers
Obtain, verify and enter insurance and demographic information from patients and enter information appropriately into clinic practice management system
Collect patient co-pays as needed
Maintain high visibility and availability at entrance/exit/waiting rooms
Provide direction and information
Notify patient care staff of patient arrival
The patient representative will continually look for opportunities to improve processes and workflows
High school diploma or GED and one year of previous healthcare and/or customer service experience required

Patient Representative Resume Examples & Samples

Provides ombudsman service between members, providers and the Kaiser Permanente system to facilitate optimal use of member care services
Promotes member satisfaction by providing timely and sensitive intervention and resolution of problems
This includes providing advice, making appointments, assigning primary care physicians and physician changes
Handles complaints and problems in such a way as to diffuse anger and frustration and improve the member's perception of the care and service
Develops policies, procedures and protocols, in conjunction with appropriate departments, to effectively handle member complaints and problems
Reviews policies and procedures and makes recommendations for change with respect to decreasing risk/liability and improving member care and service
Negotiates mutually acceptable solutions to compensable events (within guidelines acceptable to the Medical Group and KFHP)
Develops and implements tracking systems and feedback mechanisms for administration staff and physicians so that complaints and problems can be used to improve services provided
Uses information from complaints, identified problems, and incident reports to develop and implement methods to reduce risk for members and staff and to reduce potential liability for the organization
Identifies systems problems and works with managers to effect appropriate change
Minimum three (3) years of KP organizational experience in a direct ambulatory care environment or minimum three (3) years in membership services

Clinical Patient Representative Resume Examples & Samples

Minimum 3 years of healthcare experience required; clinical experience preferred
Must have excellent communication skills, both written and verbal
Must be very flexible and organized in balancing responsibilities considering the unplanned nature of the patient grievance process
Must be knowledgeable of CMS, State of Colorado and Joint Commission standards

Patient Representative Resume Examples & Samples

Completes lobby checks every 60 minutes and as needed
Monitors Open sign and TV/DVD programming and volume
Triages patients –pages nurse or doctor per policy
Ensures Insurance Cards/Driver License are returned to patient immediately
Follows all cash management procedures
Monitors patient flow; patients are checked in within a timely manner, attains callback number for patients when wait time is extended
Ensures patients are informed of progress in the clinic when appropriate and uses hand off scripts
Reviews all patient paperwork to ensure completeness
Ensures all Web Check In procedures are followed
Ensures the patient is checked and enters and or updates Demographic and Insurance information
Verifies insurance appropriately; ensures appropriate authorization obtained for all occupational patients
Reviews, follows and Company Preference Cards, notifies sales regarding updates is needed
Ensures benefits and patient responsibility explained by having each patient sign a payment notification form
Enters charges and collects appropriately from each patient
Completes Daily Practice Reconciliation (DPR) after each shift. Ensures all Credit Card, E-Check slips, copies of Paper Checks/Money Orders/Travelers Checks, Zero Charge and Discount Log included
Ensures all pertinent information is forwarded to Home Office in correct folders; ensuring folders are separate from DPR
Ensures HIPAA regulations are being followed and that forms are compliant at all times
Responds to insurance and attorney requests for medical records promptly, sending all requests to the billing office medical request department for final handling
Daily responsibilities: Billing Office requests, mail, scanning, and faxes completed before end of shift
Help with Calls for the back office daily
Maintains professional and proper phone etiquette
Handle Request for information from the referral service, specialist office or occupational accounts in a timely manner

Patient Representative Resume Examples & Samples

DEPARTMENT SPECIFIC DUTIES
Interviews complainants to identify nature of complaint and interviews all parties involved, promptly identifies problem, determines quick resolution to the problem and conducts appropriate follow-up with the complainants
Prepares necessary written follow up letters on grievances requiring a written response as per policy and Federal law
Enters complaints and grievances into Midas rde system timely and runs quarterly reports for reporting purposes
Works closely with Risk Manager/DCQI to ensure all grievances are responded to according to policy
Works closely with Risk Manager/DCQI to ensure liability issues are identified promptly and acted upon
Provides guidance to departments and facilitates complaints to the appropriate director
Provides assistance to patients and staff locating misplaced or lost patient valuables and belongings
Conducts orientation presentation on patient experience, Aidet training and the role of the Patient Advocate; updates presentation annually or as needed
Conducts in-service and staff educational programs for staff to assist in reducing complaints and improving customer services
Participates in patient experience/advisory committees/activities
Utilizes service recovery when needed and appropriate
Rounds on In-patients and assists them on how to access the Patient Portal
Is familiar with and follows the Auxiliary Aides and Services Policy
Maintains Auxiliary Aides logbook
Utilizes resources to assist with the deaf and others with disabilities as per policy and Federal law
A minimum of 3 years’ experience in healthcare relating to customer service or patient complaints OR equivalent experience from other industry
Basic knowledge of medical/healthcare terminology
Excellent interpersonal communication and problem-solving skills
Keyboard and Computer experience in Word, Excel, PowerPoint

Patient Representative Resume Examples & Samples

Leadership – Responds calmly to crises and listens objectively and thoroughly to all involved parties with understanding of cultural differences and differing interests of involved factions. Establishes an avenue for negotiations to occur while diminishing emotional outbursts and hostility between parties
Grievances/conflict resolution – Acts as a grievance mechanism for patients/families promptly investigating and resolving identified problems with care/and or services
Advocacy – Advocates for patients/ families who need assistance. Identifies patients/families at risk and facilitates meetings with appropriate personnel to support and maintain continuity of care and safe care transitions
Documentation – Documents patient/family perceptions of care for regulatory reporting and institutional performance improvement
Education – As part of the Patient Representative team, provides assistance and education to patients and staff on advance directives, particularly New York State and New Jersey advance directives including health care proxies. Provides notary services to patients (notary license reimbursement)

Patient Representative Resume Examples & Samples

Maintains appointment schedule, files charts, coordinates lab work, and responds to routine request for information
Responsible for accurately processing tickets as patients exit the clinic. Review tickets for accuracy and completeness, determines appropriate fees for services rendered, calculate totals, collect appropriate amount from patients, properly record information
Process payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure
Excellent interpersonal communication skills and strong math knowledge

Patient Representative Resume Examples & Samples

Required to pass 6 week MSO training program immediately after hire to be assigned to a practice
Two to three years customer service experience in a high~volume, high~stress environment
Experience handling difficult caller/customers/patients
Strong interpersonal and telephone communication skills
Ability to work under stressful conditions with demanding customers
Possible travel to various AMG practice sites or to ancillary settings for practicums, training programs and/or temporary assignment

Patient Representative Resume Examples & Samples

Gathering and organizing raw data pertinent to a particular problem, analyzing it and recommending policy changes and/or procedural modifications
Preparing and delivering briefing of studies of examined data
Investigating complaints
Using automated equipment to track trends
Developing concepts and improving processes with clinical staff
Extracting data from existing sources and developing new sources as required

Patient Representative Resume Examples & Samples

Skill in communicating organization-wide expectations and/or in providing education and training to employees at all levels of the organization
Ability to use the Medical Center computer system (VISTA, CPRS), personal computer and software such as Microsoft Word, Excel, and Power Point
Knowledge of Hospital administration and program management which demonstrates overall of medical center operations and services procedures
Skill in data development and analysis, report generation, making recommendations and negotiating solutions with higher level officials
Ability to lead or participate on teams and communicate effectively in order to gather information, develop and negotiate solutions
Ability to use effective interpersonal skills specifically including listening and communication skills involving patients and families

Supervisory Patient Representative Resume Examples & Samples

Work is usually performed within each of the OKC VAMC facilities and may require travel
Proficient knowledge of analytical and evaluative methods and techniques and critical thinking skills in applying those to evaluate the efficiency and effectiveness of health care delivery systems program operations
Knowledge of pertinent laws, regulations, and policies that affect the health systems established within OKCVAHCS
Knowledge of the major system issues, program goals and objectives, work processes and administrative operations of health systems within OKCVAHCS
Considerable skills in interpersonal relationships are required when negotiating solutions and presenting disputed recommendations to various study groups or individual professionals
Effective writing skills to draft SOPs, policies and patient/constituent responses, as well as the ability to review these documents created by others for acceptability

Patient Representative Womens Health Clinic Resume Examples & Samples

Knowledge of environment of care & infection control policies
Previous clerical experience in a medical or customer service setting
Previous computer entry experience with ability to learn new applications and processes
Keyboarding skills of 35 wpm
Strong prioritization, communication, and customer service skills
Candidates are required to pass an online prescreening assessment when applying for this position
Demonstrated dependability and team player

Patient Representative Resume Examples & Samples

Serves as a liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. If unable to resolve question, triages issues or takes a detailed message to be followed-up on and resolved by disease center staff
Collaborates with disease center team to ensure seamless coverage and task management in times of full and partial staffing levels
Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
May provide general administrative support and coordination for all aspects of patient care for established patients, including filing, document preparation, data entry, telephone support, etc
Triages issues and answering general questions, with the goal of resolving requests in real time
Able to comprehend and implement new concepts or modifications to processes requests quickly
Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
Associate’s Degree required, Bachelor’s Degree preferred
Minimum of 2 years of administrative and/or customer service experience preferred
Ability to function as an integral member of a team
Excellent communication, organizational, time management, and customer service skills
Ability to multi-task and problem solve on the spot
PC proficiency
Knowledge of medical terminology is a plus

Patient Representative Resume Examples & Samples

Serves as the first point of contact for new patients calling into DFCI
Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls
Triages issues and answering general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center NPC
Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels

Patient Representative Resume Examples & Samples

Minimum of two years college in Social and Behavioral Science or Public Relations field
Successful completion of testing in secondary language
Bilingual(Spanish) as required with knowledge of medical terminology
Requires physical effort, particularly walking and periods of standing in place
Demonstrated ability in problem solving and reconciliation techniques
Able to maintain composure during difficult situations, while presenting a professional attitude at all times
Ability to function independently: to prioritize, meet deadlines and effectively manage time

Emergency Department Patient Representative Resume Examples & Samples

Prepares and processes all admission documents in compliance with department standards and hospital policy and government regulations
Interacts with families of deceased patients to obtain necessary signatures for release of bodies
Register and admits patients
Explains hospital policies and procedures to patients and/or significant others
Identifies special patient needs and refers to service areas as appropriate
Obtains patient information in Ed treatment rooms and in ED area
Interacts with payors and health care providers for the purpose of acquiring accurate information
Performs newborn registrations on third shift
Arranges coverage for any call outs received during third shift
Performs other duties as assigned or necessary
At least one year of customer service experience
PC and data entry skills

Patient Representative Resume Examples & Samples

Associates degree in related field or two years of related experience and/or training in a healthcare environment preferred. Would consider two years of experience in a business office setting
Medical Terminology, CPT and ICD-9 coding strongly preferred
CHAA certification required within 18 months of hire

Patient Representative Resume Examples & Samples

Enters or maintains computer data, including Master patient index integrity and patient insurance and billing information
Performs call center scheduling, arrival desk and/or departure desk activities
Performs screening and scheduling of interpreter services
Initiates privacy practices and consent
Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking

Patient Representative, PRN Resume Examples & Samples

Obtains all necessary demographic and clinical information and process patient data entry required to assure accuracy in patient scheduling and reception
Obtains outside films/cds from other facilities as needed
Enters patient appointment into computer system; uses Radiology Information Systems
Schedules patients via telephone, obtain clinical history, ensure accuracy and completeness of forms filled out by patient and confirm patient appointments via telephone the day before their visit
Answers general questions concerning radiographic examinations
Answers the telephone, receive and relay messages to the appropriate person in the department. Distribute fax documents as appropriate
Assures the patient waiting areas are presentable to the public. Alert housekeeping as to the need for attention as appropriate
Participates with other patient scheduling personnel and other departments in continuous quality improvement activities benefiting the District as a whole
Maintains adequate level of office supplies for area of responsibility
High School Diploma, GED, or equivalent
2 plus years of experience in a medical setting
Bilingual speaking abilities
Type 30 wpm

Patient Representative Resume Examples & Samples

Advanced understanding of medical terminology
Previous medical clinic scheduling and registration experience or training
Keyboarding skills of 45 wpm
Online scheduling and EMR experience

Patient Representative Resume Examples & Samples

Orients family to the Christiana Care Campus and SCCC
Reviews Trauma/Surgical ICU admission booklet, unit policies, and patient rights with family members
Effectively communicates with patients, families, visitors, employees, physicians, and general public utilizing courteous written and verbal communication skills
Interacts frequently with families and patients to offer assistance and support during their ICU stay
Proactively supports departmental initiatives regarding patient satisfaction
Assists the physicians and staff in setting up family meetings on a regular basis
Responds to patient and family concerns/inquiries and relays to appropriate ICU staff
Serves as a liaison upon transfer out of the ICU
Supports patient rights and the organization’s code of ethical behavior
Performs clerical functions that contribute to the efficient, safe operation of the unit
Maintains order and cleanliness of 2A waiting rooms. Notifies environmental services of cleaning needs in a timely manner
Consistently demonstrates Christiana Care values in execution of duties
Two years customer service or related experience
Experience using a computer

Patient Representative Resume Examples & Samples

Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment
Payment processing experience
Experience with multiple computer applications/operating systems, and office machines
Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and

Patient Representative Resume Examples & Samples

Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services
Any combination of related education and experience may be substituted
Provides clerical support for multiple
A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers
A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position
When completing the City of Austin employment application, any gaps in employment must have an explanation and dates of unemployment. Work experience listed must include month, year and a verifiable Supervisor or Human Resources phone number
Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs
Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients
Interviews and gathers information to assist patients with obtaining needed resources or services
Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services
Research and contact pharmaceutical companies for drugs, equipment, information and other services
Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services
Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests
Assist staff with clinic programs and outreach activities
Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations
May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge of Local City, state, federal and health laws, rules, and regulations
Knowledge of community programs and services
Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
Skill in coordination between patients, clinic staff, and others
Skill in research and persuasion
Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
Skill in effectively utilizing community resources and programs
Skill in oral and written communication
Ability to take initiative and work independently
Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
Ability to compile reports on clinic operations, resources, cost analysis, and other services
Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point)