Patient Navigator Resume Samples
4.7
(117 votes) for
Patient Navigator Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the patient navigator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
NM
N McKenzie
Nya
McKenzie
268 Hansen Manors
Boston
MA
+1 (555) 572 4721
268 Hansen Manors
Boston
MA
Phone
p
+1 (555) 572 4721
Experience
Experience
Detroit, MI
Patient Navigator
Detroit, MI
Moore Inc
Detroit, MI
Patient Navigator
- Establish and leverage relationships and alliances with local service providers and other healthcare providers to enhance service and referral networks
- Collaborate with Hospital Account Manager to develop and implement a partnership plan for connecting with oncology patients in assigned health system
- Completes work in a timely and efficient manner and ensures work is accurate
- Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers
- Compiles data, tracks outcomes, and makes recommendations for process improvement
- Work closely with staff from all sites to improve efficacy of program
- Assist the team in educating the patient and family and assist patients with external resources
Detroit, MI
Oncology Patient Navigator
Detroit, MI
Jacobi Group
Detroit, MI
Oncology Patient Navigator
- Provide education, support, and coordination to assist patients in securing appointments
- Work with multi-disciplinary teams to establish action plans for patients; assure action plans are carried out
- Provide educational resources on oncological health including the promotion of routine health screenings
- Promote communication between the patient and health care providers
- Coordinate services throughout the continuum of oncological care
- Enhance the patient’s quality of life, sense of autonomy, and self-determination for managing his/her own health
- Reinforce physician-patient relationship
present
San Francisco, CA
Patient Navigator Rep-breast Center
San Francisco, CA
Daniel, Dooley and Schaden
present
San Francisco, CA
Patient Navigator Rep-breast Center
present
- Performs other duties as assigned
- Provides support and educational resources to the patient and their family to answer their questions and address their fears concerning their illness
- Assists with identification and resolution of operational problems, including patient complaints to ensure
- Track all cancer patients to minimize leakage and to create a database of all cancer patients
- Coordinates/Provides support group information for patients, their support partners and children
- Serves as the health information resource contact for patient and community inquiries
- Facilitates physicians’ recommendations for patient care to help ensure patient compliance and
Education
Education
Bachelor’s Degree in Health
Bachelor’s Degree in Health
Bowling Green State University
Bachelor’s Degree in Health
Skills
Skills
- New Jersey Registered Nurse license
- Excellent communication skills
- Knowledge of medical principles and terminology
- Compassionate and detail-oriented
- Polished and professional demeanor
- 3+ years of experience doing Insurance Verifications / Pre-authorizations for procedures
- Computer savvy
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
15 Patient Navigator resume templates
Read our complete resume writing guides
1
Patient Navigator Resume Examples & Samples
- New Jersey Registered Nurse license
- Knowledge of medical principles and terminology
- Compassionate and detail-oriented
2
Patient Navigator Resume Examples & Samples
- Strong socio-cultural identification or work experience with MSM POC
- Familiarity with issues surrounding MSM POC community is required
- Ability to recruit gay identified or non gay identified men with HIV high risk behaviors from POC communities is required
3
Patient Navigator Resume Examples & Samples
- Familiarity with issues surrounding MSM POC community
- Ability to recruit gay identified or non gay identified men with HIV high risk behaviors from POC communities
- Ability to work in HIV high risk venues required
- Ability to work with diverse populations (i.e. MSM, gay, bisexual, transgender, various ethnicities and religions)
- Strong attention ot detail
4
Breast Patient Navigator Resume Examples & Samples
- Provides navigation support for underserved patients who are screened on Dana-Farber’s Mammography Van - or who are referred by the BWH’s high risk breast clinic - and may need additional diagnostic and/or treatment support services to help prevent a cancer diagnosis
- Provide navigation support for underserved patients who are diagnosed with breast cancer
- Navigation support to include: Assessment of patient’s social services needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external)
- Facilitates scheduling of interpreter services
- Coaches/prepares patients and family prior to visit with care team
- Tracks and follows patient interactions via appropriate documentation policies and procedures
- Engages in program evaluation efforts and submits reports as necessary
- Identifies system and/or organizational barriers to care and recommends strategies to improve access
- Collaborates with DFCI diversity initiatives leadership staff
- Works closely with appropriate staff throughout the healthcare system to improve patient care outcomes
- Demonstrates sound knowledge and skills in researching best practice models/evidence-based patient navigation program design frameworks
- Pays utmost attention to patient confidentiality; in order to facilitate care, patient navigator will have access to patient information including diagnosis, treatment plan, and personal information such as address (to identify local community support services), and insurance coverage (to facilitate referrals and identify untapped services)
- Bachelors degree in health or human services preferred
5
Patient Navigator Resume Examples & Samples
- Increasing awareness of the need for screening
- Decreasing no-show rates for screening colonoscopy and sigmoidoscopy
- Increasing adequate colonoscopy preparation through patient education
- Addressing barriers to screening through supportive interventions
- Facilitate navigation of medically underserved patients, primarily from Brookside and Southern Jamaica Plain Community Health Centers, for CRC screening
- Educate patients about the importance of screening for CRC, the screening process, screening preparation and what to expect of appointments
- Identify community and organizational resources to facilitate CRC screening, including but not limited to: coordinating transportation, interpreter services, insurance coverage and scheduling appointments
- Identify and address any logistic barriers, scheduling complications, child care needs, etc., that would prevent a patient from showing up at their appointment
- System and/or individual barriers to screening
- Work closely with staff from all sites to improve efficacy of program
- Work closely with appropriate staff throughout the community health center and the BWH system to ensure smooth systems of care
- Work in multiple sites: Brigham and Women’s Hospital, Brookside Community Health Center, and Southern Jamaica Plain Community Health Center
- Provide and/or refer for escort services for screening and diagnostic tests, and treatment services
- Responsible for patient tracking in appropriate electronic medical record and other case management software (EPIC, ETO)
- Identify hospital and community resources to facilitate patient navigation
- Facilitate navigation of patients if diagnosed with colorectal cancer
- Ensure follow up on all referrals
- Work closely with staff in Endoscopy, community outreach, nursing, radiology, patient and family services, financial services, and other areas to enhance system of care
- Provide regular updates to stakeholders
- Generate reports on patient outcomes, screening rates and other program related data as needed
- 3-5 years of direct clinical services experience in a health care or human services setting required
- Bilingual (Spanish/English) required
- Computer and data management proficiency
- Ability to work collaboratively and communicate effectively with others, including patients and families, staff from all sites and the community-at-large
- Ability to take initiative and exercise independent judgment to support program development and success
- Candidate must be able to thrive in a fast paced, complex academic medical environment, where the Patient Navigator works as a key, valued member of the multi-disciplinary team
- The preferred candidate would have experience working in complex health care systems with diverse populations, knowledge of the local health system and community resources and ability to incorporate principles of cultural competence and health literacy into patient navigation
- Excellent communication and organization skills, attention to detail
- Ability to work in multiple settings, e.g. Community Health Centers, BWH
- Experience working with patients and clinicians
- Experience conducting outreach and in-reach and in developing strategies to overcome barriers to screening and care
6
Patient Navigator Resume Examples & Samples
- Build and maintain relationships with key staff in hospital host site to build patient referral mechanisms and promote patient navigation services
- Help patients move through the complexities of the healthcare system by assisting with practical problem solving related to concrete needs such as lodging and transportation, and other services that decrease barriers to treatment
- Complete comprehensive assessments of the barriers to quality cancer care that contribute to disparities and identify information, resource and emotional support needs of newly diagnosed and medically underserved patients, survivors, and caregivers
- Establish and leverage relationships and alliances with local service providers and other healthcare providers to enhance service and referral networks
- Facilitate constituent access to available American Cancer Society and non-ACS services and programs
- Implement a follow-up plan for each constituent to ensure that services have met their needs
- Identify gaps in resources offered and work within the community to bridge those gaps
- Maintain accurate, confidential records documenting services provided and unmet needs using Siebel
- Collects patient and caregiver stories for media and ACS CAN request, as well for overall program marketing and promotion
- Remain current with resource and referral information found in the Cancer Resource Connection and ensures new resources are populated into the Connection
- Invites cancer patients and their caregivers to become part of the cancer survivor community through such venues as the American Cancer Society Cancer Survivor’s Network, Relay for Life and Making Strides Against Breast Cancer
- Collaborate with Hospital Account Manager to develop and implement a partnership plan for connecting with oncology patients in assigned health system
- Remains composed under stress, handles self in a professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments
- Ability to respond to changing circumstances and priorities in a focused manner
- Ability to coordinate and implement multiple responsibilities, projects and priorities
- Ability to work collaboratively with hospital liaison and ACS hospital systems staff representing both institutions to the best interest of patients
- Acts in the best interest of the organization and enhances the image of the American Cancer Society in the public eye
- Follows the hospital’s policies, procedures and guidelines
- Uses available technology to perform position responsibilities
- Uses effective verbal and written communication skills and demonstrates ability to work with others
- Establishes effective working relationships with diverse individuals and communities, as appropriate
- Manages resources effectively and efficiently
- Applies and follows ACS policies and guidelines
- Provides high quality customer service, both internally and externally
- Completes work in a timely and efficient manner and ensures work is accurate
7
Patient Navigator Resume Examples & Samples
- Bachelor’s degree required, preferably in health care related field or 2 years equivalent experience in oncology, social work, nursing, community health education or related field preferred
- Must have thorough knowledge of healthcare systems, and medical terminology
- Knowledge about the breadth and accessibility of community resources
- Experience working in medical settings and interacting collaboratively with medical teams
- Experience working with oncology patients and families preferred
- Working knowledge of HIPAA regulations required
- Critical skills required include strong communication, interpersonal and organizational skills, assessment, teamwork, initiative, and versatility
- Strong problem-solving, relationship building and data collection skills
8
Patient Navigator Interpreter Resume Examples & Samples
- Interprets and transmits accurately and in understandable terms, complex medical information from medical providers to patients, including interpretation and written translation of consent forms, diagnoses, discharge plans and any other type of patient related information. Interprets and transmits accurately and in understandable terms information from patients to medical providers
- Assists patients throughout the hospital system in a professional and courteous manner. Provides this assistance during daily rounds to every in-house patient who speaks the Interpreter’s language and, if necessary refers the patient to the appropriate resource
- The interpreter accepts and processes assignments for his/her language and other languages. This task may include answering telephones, logging information, contacting interpreters from office files and/or other sources, and securing follow-up in a timely manner
- Independently resolves most issues that arise in their daily responsibilities, answers questions about protocols and makes appropriate referrals without direct supervision
- Maintains complete and accurate written and computerized records of services rendered and statistics of all patient related information
- Fluency of English, both written and verbal, and one or more languages
9
Patient Navigator Resume Examples & Samples
- At least 3 years in hospital or health care setting with accountability for working with patients in nursing and/or case management/care coordination
- Ability to listen attentively with empathy and capture essential information for continuity of care
- Ability to work collaboratively with all care professionals including physicians, nursing, and external community agencies and post-acute care facilities
- Ability to complete required data entry in a timely manner
- Spanish interpretation preferred
10
Patient Navigator Mandarin Interpreter Resume Examples & Samples
- Responsible for immediately and effectively answering requests for face to face or telephone interpretation for all types of encounters throughout the hospital, with a priority for emergency and more urgent requests
- Assists physicians and medical providers in procedures that require a calm and well informed patient: e.g. arteriograms, cardiac cathethirization, cystoscopies, endoscopies, as well as other surgical and invasive procedures in which the patient’s cooperation is necessary
- Maintains an environment that promotes collaborative work relationships and provides assistance to other Interpreter Services personnel as needed
- Bachelors Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable
- At least 2 years of college level education and 2 years of hospital and/or health care related experience in a position of direct patient contact
- Prior training of medical terminology and interpreting skills
- Knowledge of culture-specific care
11
Patient Navigator Rep-breast Center Resume Examples & Samples
- An educational and emotional consultant for patients with cancer, blood disorders, and suspicious mammogram or positive finding
- Provides support and educational resources to the patient and their family to answer their questions and address their fears concerning their illness
- Facilitates physicians’ recommendations for patient care to help ensure patient compliance and
12
Patient Navigator Resume Examples & Samples
- Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance, etc.)
- Basic understanding of specialty pharmacy workflows
- Excellent interpersonal and relationship management skills
- Experience providing and being held accountable for great customer service
- Case management, organization, and multi-tasking skills
13
Patient Navigator Resume Examples & Samples
- Minimum of a High School diploma or GED. Degree in psychology or public health strongly desired
- 1-2 years previous work related work experience required. However, experience may be waived for candidates with a Bachelor’s or above who demonstrate proficiency in the areas of responsibility
- Experience working navigating community resources and systems or work in a healthcare ambulatory setting preferred
- Familiarity with community, social, and health resources available, particularly family resources
- Empathic understanding of vulnerable patient population and skilled in performing multicultural needs assessments and developing concrete service plans
- Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team
- Computer competency, inclusive of the ability to access and enter data
- Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities
- Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families
- Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is a plus
- Demonstrated flexibility with client’s priorities, evolving needs, and goals
- Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors
14
Patient Navigator Resume Examples & Samples
- The Navigator will typically have the primary responsibility of delivering test results directly to patients who have tested positive for HIV/HCV/STIs
- They will work with the medical providers, the BMC lab, and program management to ensure that these positive patients receive appropriate interventions such as disease risk reduction, partner notification services, further testing, needs assessments, MDPH/CDC/BPHC funded interventions, and any other necessary services
- The position will conduct individual HIV/HCV/STI prevention counseling sessions and group level HIV prevention and education sessions at BMC and community sites
- The Navigator will also conduct pre- and post-HIV, STI and Hepatitis counseling, testing and referral sessions
- Through individual and group interventions, provides basic case management and referral services to patients when appropriate
- The Navigator will perform outreach as mandated by the contract, both street level outreach and online outreach
- Logs systems and patient data for all tests and group sessions provided. Collects data for program evaluation, conducts chart reviews in the EMR, tracks data and follows-up with relevant parties
- Conducts all activities within the standards and regulations of the Massachusetts Department of Public Health (DPH), Center for Disease Control and Prevention (CDC), and any other funders
- CDC/MDPH HIV education training and certification required (may be obtained post-employment)
- Phlebotomy Training (may be obtained post-employment)
- CDC science-based invention training and certification required based on the contract (may be obtained post-employment)
- Group facilitation training and certification required based on the contract (may be obtained post-employment)
- Excellent communication, interpersonal, organizational, and time management skills
- Ability to help clients with diverse psychosocial needs
- Motivation and self-direction; ability to prioritize competing responsibilities in fast-paced programmatic setting
- Skills related to leadership, motivation, group dynamics, and client retention
- Computer competency, including the ability to enter and access data, required
- Knowledge of social media and other online networking platforms
- Ability to work autonomously and as a member of a diverse team
- Ability to work with other community-based human services organizations
- Sensitivity to populations at increased risk for HIV acquisition (through intravenous drug use, exposure to an intravenous drug user, high-risk sexual activities such as prostitution, street criminal activity, and homelessness)
- Flexibility with client’s priorities, evolving needs, and goals
- Sensitivity to ethnicity, culture, gender, sexual orientation, values, beliefs, and behaviors
- Ability to enter and track data through internal data system
- Bilingual/bicultural candidates preferred
15
Patient Navigator Resume Examples & Samples
- 1) Assessment
- Provides advocacy and case management services for patients (medical and social case management) under the supervision and direction of the Administrative Director (or other qualified individual)
- Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
- Assists patients by linking them to a broad range of services, including, but not limited to, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources
- 2) Addressing Needs
- Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs
- Assists with medical insurance application process (guides prospective enrollees through completing application, obtaining documents, etc). Ensures that patients have and maintain medical insurance coverage for engagement in care
- Assists with scheduling outpatient visits and follow-up as needed
- Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed
- Develops and maintains strong relationships with the community and resources to ensure patient access, and represents BMC and the Cancer Care Center at Community Health Centers and Community Health Fairs
- Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction
- 3) Compliance and Contract reporting
- Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record
- Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames
- 4) Research
- Works closely with the Enter research program names here if appropriate to ensure that patients are provided information about, and access to research studies and survivorship services and events
- 5) Meets hospital-wide standards in the following areas
- Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy
- Utilizes hospital’s policies and standards as the basis for decision making and to support the hospital’s mission and goals
- 6) Other Duties
- Participates in Grant writing, grant reporting, and in the preparation of program summaries
- Assists in the preparation of abstract writing and presentations for national conferences
- Coordinates and provides trainings for patient navigators and care coordinators at community health centers
- Provides other administrative and special project assistance as required or assigned by Administrative Director (or other qualified individual)
- Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness
- Maintains competency in areas of responsibility to ensure quality of care
- Maintains strict protocols of all confidential or sensitive information
- Attends hospital required and relevant training sessions or activities, as assigned by Administrative Director
- Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals
- Provides a link between the Enter department name here and other hospital departments
- Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Administrative Director
- Assists in orientation/training of new staff members and volunteers
- Performs other duties assigned or as necessary
- Knowledge of community, social, and health resources, particularly oncology -related resources
- Empathic understanding of ill patients and skilled in performing multicultural needs assessments and developing concrete service plans
- Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred
16
Patient Navigator Resume Examples & Samples
- Computer skills including Microsoft Office and ability to work in Epic EHR
- Two years of medical office or hospital experience
- Equivalent experience in a related profession
17
Patient Navigator Resume Examples & Samples
- 3-5 years of work experience
- Education in a health-related field, e.g. public health, sociology, psychology or health education
- Experience in a healthcare and/or customer-service role
- Experience in women’s health and/or maternity
- Experience facilitating group sessions and/or discussions
18
Patient Navigator Resume Examples & Samples
- Graduation from high school or a GED
- One (1) year of experience in a Health or Social Service field; or an equivalent combination of education and experience
- Proven ability to interact effectively with individuals across the range of ethnicity, cultures, socioeconomic conditions, academic and professional backgrounds, genders, sexual orientations, and other personal factors, both inside and outside the organization
- Strong interpersonal skills and ability to function effectively in clinical environment as well as possess the ability to communicate clearly and effectively (both written and orally) to diverse audiences
- Attention to detail and time-management skills; organization skills and abilities
- A Bachelor's Degree
- Three years of experience in a health or social service field
- One year of experience working in Oncology
19
Patient Navigator Resume Examples & Samples
- Identifies system deficiencies and seeks to fill those gaps in collaboration with the department manager
- Develops and fosters relationships with clinical staff to become a resource for patients seeking research studies
- Provides and receives constructive feedback from team members and patients
- Contributes to the development of new ideas that impact the program
- Represents Patient Navigation Services at local networking meetings
- Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with multi-cultural, low-income families and children from infancy through 21 years of age
- Strong English communication (oral and written), interpersonal, organizational, and record keeping skills
- Bilingual or multi-lingual skills appropriate to the patient population served, Haitian Creole and Spanish are a big plus
- Ability to handle multiple tasks and responsibilities at the same time effectively
- Knowledge of software applications such as Microsoft Excel and Word
- Ability to interpret and record data and understand basic medical terminology
20
Patient Navigator Resume Examples & Samples
- Two years experience in provision of cancer and/or cancer services
- Current Registered Nurse license in the state of Minnesota
- Must obtain a RN license in Wisconsin as required, within 30 days of hire
- Oncology Certification or must be obtained within two years of hire
21
Patient Navigator Resume Examples & Samples
- Experience working with Cancer patients
- Health education experience
- Familiarity with medical procedures specific to breast, cervical and colorectal Patients preferred
- 1 year of experience in primary or community health
- Knowledge of community health systems and resources
- Basic computer skills (Microsoft Word and Excel)
22
Patient Navigator Resume Examples & Samples
- Two (2) years experience in a health care, social service setting including any experience conducting community outreach, case management, interpreting or patient focused services
- High School diploma or GED or equivalent experience in lieu of diploma
- Strong knowledge of community resources in the local area and be familiar with community based health care delivery
- Speak, write, read and translate the English/Spanish. Strong interpersonal skills with a demonstrated ability to work independently on individual and assigned tasks while exhibiting good judgement. Working knowledge of Microsoft Office applications Ability to work independently in a fast paced demanding environment Effective written and oral communication skills
- Current CA drivers license
- Must have reliable transportation and be able to travel in the local service area
- Completion of AA degree with an emphasis in social services, psychology or any health related field
- Familiarity and working knowledge of Medi-Cal, Covered California and other public benefit programs
23
Patient Navigator Resume Examples & Samples
- Managing follow-up visits, addressing barriers to care and ensuring continuation of care and linkage to community resources
- Organizing schedules and managing appointments for patients to ensure they receive services in a timely manner
- Facilitating communication between the patient, family members and health care providers to ensure patient satisfaction and quality of care
- Informing the patient on social and financial aspects of care and linking patients to resources as needed
- Process referrals and pre-authorizations as needed
- A Bachelor’s degree is required
- Attention to detail, good organizational skills and ability to follow through is required
- Must have excellent communication skills and an understanding of health care facilities and processes
- Must be proficient in Microsoft Office products and have excellent customer service skills
24
ICP Check Out Patient Navigator Resume Examples & Samples
- As part of target team, monitors and answers priority “Must Answer” line from the Centralized Services Contact Center (CSCC) assisting agents with resolution of complex scheduling scenarios, and transfer of calls within the clinic to appropriate staff per established protocols ensuring appropriate access for all patients
- Checks out patients and schedules follow up appointments as directed by physicians for practices located at the Integrated Care Pavilion (ICP)
- Prints appropriate post visit forms and documents (e.g. visit summary) and provides to patient per established policies and provides to patient per established policies and procedures
- Facilitates the scheduling of diagnostic tests as ordered by the physician per established protocols. Ensures that all required documentation is accurately compiled and provided in a timely manner as needed
- Contacts insurance companies on behalf of the Practice and the patient to initiate and complete the precertification/authorization process as required by the patient’s insurance company for ordered diagnostic testing as needed
- Manages assigned scheduling related telephone encounters in a timely manner; contacts patients as necessary, schedules office appointments, outside consultations or diagnostic testing as indicated
- Reviews provider schedules at the end of each day to ensure that all appointments have been addressed with appropriate visit status e.g. checked out, no-show, or rescheduled. Collaborates with Surgical/Procedural Scheduler to ensure that the status of surgical encounters is appropriately updated
- Performs appropriate follow up activities for all No Show and Rescheduled appointments per established practice policies and procedures
- Manages the Patient Portal in box; responds to and/or assigns encounters to appropriate staff for resolution per established procedures
- Monitors Zoc Doc application throughout the day to reconciling schedules as needed and communicating to patients and staff as necessary
- Cross trains and provides back up to referral coordinators as needed to ensure timely scheduling of SHMG internal referrals received electronically via eCW or urgent referrals from other SHMG practices
- Provides back up to Administrative Coordinator to monitor communication from answering service and ensures that messages are retrieved and responded to in a timely
- Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary
- Initiates calls as requested by Physician, Managers or other professional staff
- Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability
- Complies with departmental organizational policies and procedures and adheres to external agency requirements
- Minimum 3 years related medical office experience required
- Knowledge of medical office operations, coding and billing, medical terminology and third party insurance processes is required
- Demonstrated ability to prioritize and manage multiple tasks and demands given tight time constraints while ensuring a high degree of accuracy and attention to detail. Must be able to manage time efficiently with minimal supervision
- Demonstrated ability to maintain confidentiality of all records per State, Federal and Practice laws, guidelines, policies and procedures
- Strong verbal, written, organizational skills and ability to work in fast paced environment
25
Patient Navigator Resume Examples & Samples
- Current Alaska driver’s license with clean driving record and proof of current vehicle insurance
- Two (2) years of experience in customer service
- Associates degree in Human Services or related field
- One (1) year clinical experience
26
Patient Navigator Resume Examples & Samples
- Performs initial entitlements assessment, enrolls patients and collates the comprehensive plan
- Assigns a Patient Navigator responsible for each enrollee
- Responsible for outline, implementation, accomplishment and evaluation of the comprehensive service plan, supported by the Patient Navigators
- Responsible for enrolling patients in entitlement and benefit programs as needed
- Provides clinic-based health education in conjunction with medical visits
- Facilitates interdisciplinary conversation and case planning
- Supervises Patient Navigators via chart review, routine face-to-face case discussions and performance reviews
- College or graduate degree in Social Work, Public Health or other related field
- 3+ years in case management or patient navigation
- Population-specific experience
- Intermediate proficiency with MS Word (Word, Excel, PowerPoint), Internet, Outlook, Web-Based Data Systems, Telephone systems
- Attention to detail and timely, accurate work
- Interest in working with high-needs persons living with HIV/AIDS around issues of health care access and adherence
- Generous salary and benefits package commensurate with experience
- This is a fully grant-funded position
27
Patient Navigator Resume Examples & Samples
- Provides support during patient stay or clinic visit. Recommends changes or new processes to increase patient satisfaction in navigating across the healthcare system for services
- Addresses patient grievances at point of service. Identifies appropriate resource as needed. Investigates patient complaints and grievances about barriers (or perceived barriers) to patient satisfaction
- Analyzes patient satisfaction reports and metrics to identify areas for improvement. Collaborates with managers and colleagues across the healthcare system to formulate and implement changes to processes and / or action plans
- Develops library of resources, and orientation information for patients. Provides new patients with an overview of resources and general information on billing, scheduling, and locating resources for clinical questions or concerns
- Collects, evaluates and presents meaningful use and / or relevant operations data and metrics for leadership. Establishes recommendations for follow up and action plans for improvement
- Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience. Contributes to creating new marketing tools and follow-up surveys to increase patient awareness and positively impact overall business. May participate on teams for improvements in clinical applications, in conjunction with workflows
- Liaisons with departments, proposes improvements to workflows; facilitates improved coordination of care based on each practice's scheduling requirements
- Anticipates and initiates coordination activities; provides road maps for patients to set expectations and coordinate care in alignment with patient's needs. *Other duties as assigned
- Bachelor's degree or an equivalent level of education/training
- Three (3) or more years of experience in a healthcare environment
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations
- Strong knowledge of data collection, compilation, and analytical techniques
- Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance
- In-depth knowledge of the organization and how to get issues resolved
- Ability to use discretion and maintain all confidentiality
- Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
- Ability to develop solutions and recommend changes and follow through with implementation
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
- Experience providing patient education and/or community health education
- Experience having direct patient interaction
28
Oncology Patient Navigator Resume Examples & Samples
- Provide education, support, and coordination to assist patients in securing appointments
- Provide educational resources on oncological health including the promotion of routine health screenings
- Connect patients and families to resources and support services
- Promote communication between the patient and health care providers
- Coordinate services throughout the continuum of oncological care
- Enhance the patient’s quality of life, sense of autonomy, and self-determination for managing his/her own health
- Reinforce physician-patient relationship
- Maintain records for reporting purposes in accordance with the ARH Quality policy and procedure guides
- Work with multi-disciplinary teams to establish action plans for patients; assure action plans are carried out
- Monitor medication compliance and assist patients, when necessary, in obtaining medications through available programs
- A nurse or social worker, who is trained to provide individualized assistance to oncological patients OR a non-professional who has successful completion of a recognized patient navigation training program
- Documentation of a requisite knowledge and skill from previous education and experience to provide patient navigation
29
Patient Navigator Resume Examples & Samples
- Assist patients in understanding their diagnosis, treatment options, and the resources available
- Provide linkage to care with either their primary care provider, their primary specialist who treats viral hepatitis or refer to providers at Stony Brook Medicine
- Follow patients through from diagnosis to first outpatient appointment
- Input information into database created by the data analyst and project manager
- Ensure timely acquisition of laboratory data and communication to all relevant parties
- Work with Data Analyst and Project Coordinator to collect data, track outcomes, and support strategic planning processes. Prepare and present reports of weekly activity to the project manager and principal investigator
- Responsible for outreach efforts to establish and maintain positive working relationships with physicians, office staff, diagnostic staff, nurses, laboratory staff and primary investigators
30
Patient Navigator Resume Examples & Samples
- Clinical Support – Medical Assistant (MA or PCT), Case Manager, Patient Advocate, and other medical training
- Physician Office – Receptionist, Billing, Scheduling, Referral Coordinator, Referral Specialist, Insurance, Medical Office Assistant, and other clinic related roles
- Hospital Support – Insurance, Scheduling, Patient Access, Registrar, Medical Records, Unit Assistant, Financial Counselor, Compliance
- Customer Service – Call Center Agent, Customer Service Rep, Hospitality, or other productivity based role with a strong customer focus
- High School Graduate or G.E.D
- Medical office experience with referral processing preferred
- Receive referrals from providers, patient care coordinators and discharge planners
- Assist the team in educating the patient and family and assist patients with external resources
- Schedule / reschedule / communicate appointments with patients or patients families on a timely basis
- Utilize telephone communication and customer service skills, as the vast majority of patient and provider interaction takes place over the phone
- Customer Service, caring and having a desire to serve others
- Strong organizational skills, ability to multi-task, set priorities and get desired results
- Accurate, efficient and dependable
- Active learner, strong verbal and written communications with all levels of people and work well in diverse teams
- Computer Skills: Excel, Word, Outlook, knowledge of Electronic Medical Records, and Salesforce software is a plus, but not required
- Knowledge of HIPPA is preferred, but not required
- If you are bilingual, that is a plus!
31
Patient Navigator Resume Examples & Samples
- Bilingual Korean
- Bachelors Degree in health care or human service related field
- Working knowledge of HIPPA regulations
- Demonstrates an understanding of population based disease management including community resources
- Demonstrates an ability to function independently in a goal directed manner while communicating effectively with patient, family, significant others and providers at all levels. Demonstrates sensitivity to patient/family belief systems, ethnicity and culture as well as socioeconomic background.Join a hospital where employee engagement is at an all-time high. Enjoy competitive compensation along with benefits such as tuition reimbursement, hospital retirement contributions, and financial planning assistance. Start your life-changing journey today
32
Patient Navigator, ACO Resume Examples & Samples
- Perform a needs assessment of very high risk patients (with their input) to maximize or improve current health status and independence while preventing or slowing deterioration of existing health problems
- Ability to perform extensive telephone assessment and triage of patients
- Able to review office charts to identify gaps in care and coordinate services and the care team to manage these issues
- Work within a multi-disciplinary team to develop and implement a comprehensive plan of care for very high risk Medicare ACO patients
- Utilize clinical tools such as protocols, physician orders, and care coordination models to maximize patient care. Work within the multi-disciplinary team to create new and update existing tools
- Identify patient and care giver learning needs, assess their ability to learn, then formulate a comprehensive teaching program individual to that patients unique health issues
- Work collaboratively with physicians to ensure patient adherence to medical plan, including all appropriate preventative and disease-specific screenings, interventions, and treatment goals including self-management goals
- When necessary or as directed, travel to patient locations such as hospital, skilled nursing facility, etc. to assess patient needs and status
- Assist patients and their care givers in obtaining referrals to a specific specialist. Communicate with referring physician offices as required to optimize patient care, decrease costs and increase patient satisfaction. Track these visits for High Risk population
- Facilitate communication of patient status and plan of care during transitional experiences such as home to hospital, hospital to post acute care facility, and back to home. The Navigator will communicate with the primary physician, patient or care giver, and any transitional care staff that are available, such as Hospitalists, Case Managers, Social Workers, etc
- Directly involved with the development and enhancement processes of the ACO with the aim to improve the clinical experience and satisfaction of services for referred patients and/or physicians
- Become familiar with and utilize the services and programs in the community to support and assist patients at home
- Monitor that appropriate home care, hospice and other ancillary services are in place and are being delivered as directed by the care team
- Monitor and facilitate compliance with required quality measures for all ACO patients
- Collect and report data as deemed necessary and by request of Supervisor to analyze possible gaps in care, focus on quality improvement processes and to track status of patient care
- Attend required training and collaboration sessions as scheduled
- Flexibility in work schedule to accommodate needs of patient and care givers
- Must have 5+ recent years in nursing
- Highly developed interpersonal skills including motivational interviewing skills, in order to interact effectively and motivate patients to change behavior when necessary
- Must be proficient at multi-tasking and prioritization working in a high volume environment with little supervision
- Excellent analytical and deduction skills
- Good reasoning and problem solving ability and be able to take initiative in finding solutions to difficult and/or sensitive problems
- Must be organized and able to multi-task
- Ability to work in stressful situations and be flexible to accommodate patient and family needs
- Demonstrated proficiency and comfort with PC and Microsoft office skills
- Experience in a variety of patient settings is recommended
- NJ State Professional Registered Nurse License
33
Patient Navigator Resume Examples & Samples
- Collaborates with various post-acute service contacts to ensure proper placement into these service lines
- Educates clients, provider’s and personnel on region wide post-acute services.Collaborates with Marketing and IT to maintain post-acute literature and marketing materials
- Collaborates with Marketing to develop and distribute marketing materials to network providers, participants and community interest groups
- Provides participant screenings and/or consultations via telephone or 1:1 interview
- Directs the health navigation coordination of each participant to applicable post-acute service providers
- With the assistance of informatics systems and personnel, develops and maintains patient referral data base. Collaborates with all related clinical services to establish methodology for collecting appropriate information for clinical and other outcome analysis of program performance
- Monitors program performance and provides reports as jointly determined by VP of Post-Acute Services
- Monitors network participant, providers and physician satisfaction with the program
- Develops and maintains a system for the transmission of health navigation information to referral source
- Liaisons with various post-acute service line contacts
- Participates in post-acute services meetings
- Education:Minimum Baccalaureate Degree; Master’s preferred
- Experience:Two years clinical experience preferred, orthopedic experience preferred
- License/Certification: Registered Nurse, Nurse Practitioner, or Physician Assistant required, including CA certification. Additional Health Navigation Certification preferred
34
Patient Navigator Resume Examples & Samples
- Bachelor’s Degree in public health, social work, or relevant field, with two years experience in the development and/or operations of community programs
- Must possess excellent written and verbal communications skills, strong organizational skills, and be detail-oriented
- Ability to function independently and be available to work flexible hours
- NJDHSS HIV counselor certification is strongly preferred
- Phlebotomy certification, is a plus
- Knowledge of Newark community is preferred
- Bilingual skills (English/Spanish) is preferred
35
Patient Navigator Resume Examples & Samples
- RN, OT or PT. with clinical focus
- Individual who posseeses business acumen and experience in program development
- Requires flexibility- We desire to have someone willing to work one 12 hr shift in area of speciality and three 8s shifts as navigator (12hr shift on the weekend; 8hr shifts on T,W, & Th to match ortho cases)
- Ortho experience and certification
- Patient navigator exp preferred
- Customer obsessed: Need to have the ability to connect well with patients as they will be doing routine pt rounding
- Continuously earn trust: History of collaboration and working well with providers (MDS, Pas, etc.) and all other team members. Public speaking and presentation skills are needed as they will conduct monthly a report out and ortho classes
- Disciplined focus: Facilitative style that helps identify and resolve issues
- Relentless improvement: Outcome-focused approach (process improvement skills preferred)
- Accountability: This role will require intrinsic drive to keep on task to achieve desired outcomes
- Organization: To support current and future state needs, this person must be organized in thought and have the ability to prioritize
- Assesses the patients plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patients health care needs
- Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations
- Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers
- Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources
- Evaluates patients functional abilities and limitations. Determines if intervention is needed. Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors. Establishes and implements a plan of care to achieve treatment goals. Collaborates with patient and family when setting goal; initiates discharge planning. Recommends additions to or modifications of referring orders
- Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support
- Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care
- Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements
36
Patient Navigator Resume Examples & Samples
- Communicates with residents and physicians to identify patients who require surgery
- Communicates with patients, verifying insurance and other demographic information
- Liaison to physician office/practice in regard to information on ER and other inpatient admissions to include providing feedback, notes, misc information as appropriate
- Confirm and/or verify that proper referrals/authorizations are in place for visits/admissions/etc
- Make all necessary appointments required so the patient can be medically cleared for surgery
- Monitors patients appointment and follows-up with patient if they do not show for appointment
- Facilitates information to referring physician regarding status of patients scheduled for surgeries or procedures
- Maintains a database that on captures all relevant steps necessary in process for surgery
- Database is stored on shared drive so medical staff can view process and patient progress
- Database is updated as needed
- Is actively involved in physician outreach to promote and educate physician offices as to services offered
- Will work as a liaison to the physicians, patients, and clinical services department internally and externally
- May perform other functions as requested by manager
37
Patient Navigator Resume Examples & Samples
- Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers
- Coordinates efforts for treatment and promotes quality improvement and educational efforts
- Compiles data, tracks outcomes, and makes recommendations for process improvement
- Provides referrals/support for follow-up care for patients who are uninsured or underinsured
- Preferred Qualification: Two years of experience working in Oncology navigation
38
Patient Navigator Assistant Resume Examples & Samples
- Coordinate with representatives of other related agencies to communicate information and develop partnership opportunities for outreach
- Identifies and responds to emerging community issues in HIV prevention through the development of innovative outreach education, health promotion and community programs
- Contributes and leads prevention education campaigns and resource development including dissemination
- Coordinates the maintenance of and proper stocking of community safer sex/information and distribution
- Interacts with patients/staff in a courteous manner and communicates with other departments to facilitate patient flow and/or resolve patient issues
- Provides critical feedback to other members of the health care team based on observations in the field and outreach as necessary
- Complies with all organizational policies and procedures. Patient Navigator is expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment and demonstrates confidence in decision-making and in building relationships
- Performs other duties as assigned in accordance with the mission, goals, and values of NYU-Lutheran Family Health Centers
39
Patient Navigator Resume Examples & Samples
- Master's degree in Social Work (MSW)
- Four years of experience in a medical or counseling setting
- Ability to communicate well and interact with multiple health care professionals, including medical and allied staff
- Licensed Master of Social Work (LMSW) or related field; Licensed Clinical Social Worker (LCSW) preferred
- Knowledge of Alaska community resources
40
Patient Navigator Resume Examples & Samples
- Provides advocacy and case management services for patients under the supervision and direction of the Practice Manager
- Assists patients by coordinating with Health Leads, Social Work and other agencies to link them to a broad range of services, including, but not limited to, healthcare support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources
- Ensures patient’s compliance with scheduling and arriving at well-child visits, including adherence to vaccine schedules. Follows up with patients who have chronic illnesses, including asthma, ADHD, and obesity to ensure that they schedule and keep follow up appointments
- Assists with medical insurance application process by coordinating with Patient Financial Services. Ensures that patients have and maintain medical insurance coverage for engagement in care
- Provides educational materials and supports families. Identifies barriers to receiving care and collaborates with appropriate agencies, services to remove those barriers. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed
- Develops and maintains strong relationships with the community and resources to ensure patient access
- Coordinates all specialty appointments and ensures that the patient keeps the scheduled appointments
- Follows up on all no-show appointments for both primary care and specialty visits. Coordinates all outside referrals and ensures that the families know where to go and what is necessary to keep these appointments
- Processes prior authorizations when necessary
- Coordinates all ancillary services
- Collaborates with the ASRs to manage EWS wait lists
- Works with physicians on clinical care team to coordinate additional provider sessions when demand exceeds access
- In collaboration with the Practice Assistants, manages reminder calls
- Manages registries (PCPRI), both vaccine and conditions registries; manages patient panels
- Obtains medical records and enters vaccines after review by nursing; facilities forms completion for patients
- Communications lab results to patients after consultation with physicians
- Participates in the daily huddle
- Works closely with the Pediatric Research Group to ensure that patients are provided information about, and access to research studies and survivorship services and events
- Provides other administrative and special project assistance as required or assigned by the Practice Manager or Senior Operations Manager
- Attends hospital required and relevant training sessions or activities, as assigned by the Practice Manager
- Provides a link between Pediatric Primary Care and other hospital departments
- Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Practice Manager
- Knowledge of community, social, and health resources, particularly family resources
41
Patient Navigator Resume Examples & Samples
- Hospital / Healthcare background
- Experience working for/with Physicians
- Working knowledge of Cerner, Eagle and Athena (or knowledge in similar EMR programs)
- Knowledge of Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
- Comfortable communicating by phone and/or in person
- Deadline-oriented
- Excellent multitasking abilities
42
Patient Navigator Resume Examples & Samples
- Conducts onboarding call to gather demographic information and assess needs
- Able to make decisions based on patient feedback and advises on appropriate resources available
- Offers continued patient outreach by scheduling follow up calls at a frequency determined by the patient
- Able to speak to client programs and make recommendations based on patient need
- Educates patient on local advocacy chapters, events and resources
- Acts as a liaison to facilitate 3rd party services such as nutrition, housing and transportation support
- Provides exceptional customer service; resolves any requests in a timely and accurate manner
- Acts independently to determine appropriate recommendations of services available for patients
- Performs related duties and special projects as assigned
- Provide consumer support in a call center environment for patients receiving treatment
- Risk assess patient for compliance and adherence to treatment regimen
- Identify barriers to care
- Support patient care planning and development of short and long term goals
- Intakes and reports adverse events as directed
- Communicate reimbursement and financial assistance information
- Conduct on-going assessment of eligibility for commercial services
- Must be able to work a flexible schedule and have flexibility for changing program needs
- Telephonic experience a plus
- Ability to expertly use Microsoft Excel, Outlook and Word
- Has wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
