Patient Coordinator Resume Samples

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D Wunsch

Dandre

Wunsch

891 Boehm Grove

Philadelphia

+1 (555) 309 1102

891 Boehm Grove

Philadelphia

Phone

p +1 (555) 309 1102

Experience Experience

Los Angeles, CA

Patient Coordinator

Los Angeles, CA

Predovic, Hahn and Thompson

Los Angeles, CA

Patient Coordinator

Applies developed workflows to coordinate efficiently and effectively the intake, triage, scheduling and navigation of care for new and returning patients
Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
Coordinates and schedules program and provider visits; communicates appointments to patients and provides customized written and verbal instructions
May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns
Provide necessary instructions and/or directions to FPA Site location
Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
May perform additional tasks within the call center

Dallas, TX

New Patient Coordinator

Dallas, TX

Hills LLC

Dallas, TX

New Patient Coordinator

Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
Provides administrative support and coordination for all aspects of patient care for both new and/or established patients
Assist with special projects as directed
Organization: A commitment to quality, service and exceptional performance
Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Brigham and Women’s Hospital
Follow HIPAA guidelines for the management of patient privacy and confidentiality
Schedules new patients for appointments and outside testing, as requested by DFCCC providers

present

New York, NY

Bariatric New Patient Coordinator

New York, NY

Mayert-Davis

present

New York, NY

Bariatric New Patient Coordinator

present

Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary
Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients
Responsible for transitioning patient into CMBS as necessary
May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level
Provide tracking for patient referrals
Solely responsible for scheduling Pharmacy consults for patients ready for surgery for 5 surgeons

Education Education

Bachelor’s Degree in Business

Northern Illinois University

Bachelor’s Degree in Business

Skills Skills

Strong computer skills and ability to work in a networked environment
Excellent attention to details and accuracy
Possess a strong attention to detail and can tactfully and effectively work with others to obtain necessary information
Demonstrable ability to deliver results under pressure in a culture of change
Demonstrated ability to take initiative, ask questions, and prioritize
Excellent organization skills
Strong team player with a flexible approach
Able to demonstrate a caring and empathic nature
Strong analytical and problem solving skills
Ability to work on multiple assignments and manage time effectively

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15 Patient Coordinator resume templates

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New Patient Coordinator Internal Medicine Clinic Hour Days Resume Examples & Samples

2+ years experience in acute care or ambulatory care setting preferred. Knowledge of medical terminology preferred. Experience with financial clearance preferred. Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, OTTR, TRACE, PBAR and scheduling software is preferred
Analytical and problem solving skills including ability to analyze patient data from multiple systems
Must have excellent communication skills. Ability to speak, read and write English and Spanish preferred

New Patient Coordinator Resume Examples & Samples

Gathers patient demographic and insurance information for new patients
Verifies insurance for new patients for eligibility and drug coverage
Coordinate/obtain clinical documentation prior to the first visit, including medical records, pathology slides, and/or radiology films and files all documents into EMR
Maintains HIPAA compliance and knowledge of HIPAA regulations
Schedules new patients for appointments and outside testing, as requested by DFCCC providers
Consult with physicians as appropriate to determine urgency of first appointment
If necessary, upon scheduling the new patient’s visit, contacts the patient’s Primary Care Provider (PCP) to obtain a referral prior to the patient’s visit
Contacts patient to intervene with PCP to obtain referral if necessary
Connects patient with DFCCC Patient Advocate if insurance eligibility or financial concerns exist
Assembles and mails all new patient packets
Completes patient charts accurately and thoroughly
Uses Meditech and other hospital based information systems to collect records, tests, and pathology reports
Answers phones, directs calls, takes messages
Follows all DFCI and DFCCC policies and procedures
Basic computer and office skills
Experience with EMR preferred
Self-starter who is a strong communicator and team player
Ability to prioritize and meet pre-determined deadlines
Knowledge of managed care policies and medical terminology preferred
Working knowledge of various applications or other hospital/professional services billing systems
Ability to maintain a high level of discretion and confidentiality
Knowledgeable of financial arrangements, insurance coverage, and billing procedures
Knowledge of HIPAA rules and regulations
Must maintain absolute confidentiality

New Patient Coordinator Resume Examples & Samples

Provides administrative support and coordination for all aspects of patient care for both new and/or established patients
Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services
Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management
Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills
Provides program specific information to callers and refer calls as necessary
Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate
Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms
2+ years of administrative and/or customer service experience required
2+ years of medical front office experience preferred
Excellent communication, organizational, and customer service skills
Must possess the ability to multi-task and problem solve on the spot
Excellent phone etiquette
PC proficiency required

Associate New Patient Coordinator Resume Examples & Samples

Possesses a level of independence requiring knowledge of multiple disease specific programs
Triage issues and answering general questions, with the goal of resolving requests in real time
Complete patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator Specialist
Is able to comprehend and implement new concepts or modifications to processes requests quickly

Patient Coordinator Resume Examples & Samples

Collaborates with the care manager and other members of the interdisciplinary care team to assist with the development and fulfillment of a comprehensive care plan
 Receives and manages referrals and task assignments from care managers and other team members for screening, coordination and monitoring of social needs (non-clinical components)
 Assists the family in identifying and prioritizing patient and family needs
 Facilitates referrals to community programs/resources
 Facilitates appropriate utilization of services and transitions in care by assisting with educating families, facilitating communication between patients and providers and maintaining frequent communication with patients and providers
 Provides a link with the patient’s medical home
 Advocates on behalf of patient or parent/child
 Schedules and conducts home, school or community visits as necessary to support families
 Utilizes identified data and documentation systems to assist in identifying and managing patients
 Performs other duties and responsibilities as assigned

Emergency Patient Coordinator Resume Examples & Samples

Reviews patient charts, transcribes nurse/physician orders, and processes nurse/physician orders into the computer system
Works directly with nursing and physician staff in and out of the ER to ensure prompt and proper flow of patient care
Responds to patient intercoms (call-lights) promptly, relaying information to the appropriate personnel
Updates patient records and patient logs in a timely manner during each shift
Breaks down and assembles completed patient records and distributes them to other departments within the hospital
Maintains and orders stock of office supplies and forms for the department as a whole
1 year of experience providing clerical support within the healthcare field, including medical terminology
1 year of experience with billing and/or insurance including interpreting physician/nursing documentation preferred
Must be able to communicate effectively in English

New Patient Coordinator Resume Examples & Samples

Coordinates the scheduling and preparation for new patients to the ORL practices
Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Brigham and Women’s Hospital
Schedules patient appointments and edits provider templates in the Epic system. Must be able to schedule, cancel, bump, link and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs
Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages.Assist with training and orienting staff as needed
Minimum of a high school diploma or GED; Bachelors degree preferred
3-5 years in a health care setting preferred
Ability to prioritize work and meet deadlines, and work under pressure
Ability to use discretion in confidential matters
Ability to read, write and articulate in English is required
Intermediate comprehension of billing and fiscal information
Self Management: Accountability, professionalism and commitment to growth and development

Bariatric New Patient Coordinator Resume Examples & Samples

Follow HIPAA guidelines for the management of patient privacy and confidentiality
Answers and screens all incoming phone calls for the bariatric program phone line from patients, referring providers or others. This includes triage of calls in a courteous manner to the appropriate person, providing information and answering questions when appropriate, taking messages when necessary and utilizing proper forms in a legible and accurate manner. Helps identify answers to questions by contacting the appropriate person and getting back to the caller as necessary. Follows up with patients or others to ensure satisfaction as appropriate
Responsible for scheduling new patient “core appointments” that include: surgical consultations for 7 surgeons, new patient nutrition class and individual nutrition appointment for 5 dietitians, and psychological assessments for 2 psychologists. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by sending welcome letter and contact information
Monitor and triage center’s e-mail inbox. Send e-mails to appropriate contacts and answer with legible and accurate information
Greets and directs patients and visitors. This may include, but is not limited to phone triage for bariatric practice assistants, insurance coordinator, physician assistant/nurse, dietitians, and program manager
Provide administrative support for center personnel such as the physician assistants, nurse, dietitians, database coordinator, and insurance coordinator, as directed and approved by the Bariatric Manager. This may include assisting with scanning, copying, filing, and faxing for bariatric Center related activities
Aid in creating and editing master and daily Epic schedules of dietitians, physician assistants, and psychologists, as well as surgeons when necessary
Solely responsible for scheduling Pharmacy consults for patients ready for surgery for 5 surgeons
Responsible for all new patient information sessions held at Brigham and Women’s Hospital, Brigham and Women’s Faulkner Hospital, Mass General/Brigham and Women’s Health Center at Foxborough, and South Shore Hospital. This includes registering new patients for bariatric information sessions via telephone and center email, coordinating conference room scheduling, managing information session patient educational materials and supplies, confirming patient registration and directions, tracking attendance, and following up with patients as well as presenting the insurance part of the session as needed
Check the eligibility of clinic patients for each office visit and secure referrals when needed; follow-up on missing/incorrect registration and insurance information when clinic, ED, or inpatient claims are denied. Assist with requirements for billing procedures and follow up (i.e. scheduling, referrals, eligibility checks, denial follow up, etc.) Utilize Epic scheduling to the fullest capability. Maintain Center calendars and initiate scheduling of meetings as required
Responsible for general inventory and purchasing for bariatric center. Ordering and stocking: patient educational materials, marketing materials, and other administrative materials, i.e. envelopes, letterhead, and business cards
Assist Bariatric Program Manager with quality assurance efforts, such as missed appointment tracking, patient retention and outcome projects
Assist Bariatric Program Manager with marketing for bariatric program: ordering and stocking patient materials, Facebook monitoring, website updates, and other projects as needed
Assist Bariatric Program Manager with special projects. This includes, but is not limited to scheduling conference rooms, planning center events and activities, and catering for special events, such as retreats and department meetings
All other duties and tasks as assigned by Bariatric Program Manager
Answers and screens all incoming phone calls for the Center phone line from patients, referring providers or others. This includes triage of calls in a courteous manner to the appropriate person, providing information and answering questions when appropriate, taking messages when necessary and utilizing proper forms in a legible and accurate manner. Helps identify answers to questions by contacting the appropriate person and getting back to the caller as necessary. Follows up with patients or others to ensure satisfaction as appropriate
Responsible for scheduling new patient appointments for physician and dietitian, as well as other Center providers, not limited to pulmonology and cardiology. Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by sending welcome letter, electronic intake form, and contact information
Monitor and triage Center e-mail inbox. Respond to emails from referring providers and Center patients
Schedule follow up appointments for patients
Responsible for transitioning patient into CMBS as necessary
Provide tracking for patient referrals
Minimum one year applicable work experience required
Associates degree or higher level of education preferred
Minimum one year applicable work experience required. Experience in an office setting required
Excellent typing and editing skills. Well-developed computer skills
Fluency in Spanish and English preferred
Understanding of procedures including filing, copying, scanning, printing, and faxing
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages
System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level
Understanding of office procedures including filing, copying, scanning, printing, and faxing
Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism
Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems
Advanced computer skills. Ability to use all applicable applications at highest competency level
Ability to problem-solve and troubleshoot. Ability to analyze a situation and determine best course of action within established guidelines

Practice Assistant Ii New Patient Coordinator Resume Examples & Samples

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills
Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, and taking and distributing messages
Coordinate calendar and schedules including: coordinate calendars for several managers or coordinates events for department
Proofread and edit manuscripts, perform library or literature searches, and help to create and edit presentation materials. Work with less direction with ability to create more advanced material
Helps to prepare and edit grant applications and other related materials with less direction and more applicable knowledge of the process
Perform transcription of dictated physician notes
Provide cross coverage as needed
Minimum of a high school diploma or GED, Bachelors degree preferred
Bilingual a PLUS!
3-5 years in a health care setting required
Knowledge of Medical Terminology is preferred
Computer knowledge required: Windows, Networking, MS Outlook, MS Word and MS Excel
Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction
System Skills: Ability to type and enter data effectively and at a more advanced level. Intermediate level computer skills including the ability to use word processing, spreadsheet, database and presentation applications
Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA

Patient Coordinator Resume Examples & Samples

Six months to a year or related experience and/or training, or equivalent combination
Previous orderly / Patient Coordinator experience, preferred
Basic reading and writing skills, and mathematical skills for calculating contrast injection; basic decision making skills
Standing, walking, carrying and delivering materials. Reaching, stooping, bending, kneeling, crouching and climbing stairs. Assisting patients, lifting patients, and moving patients required. Some sitting and general office activities required. Good vision, close, distance, color, peripheral, depth perception required. Exposure to noise from scanner gradients typical. Occasional noise from medical helicoptors with jet fuel odors. Travel to remote sites is required, necessitating a valid driver's license

Patient Coordinator Resume Examples & Samples

Greets, screens, and safely transports patients to the scan control room and returns them when done
Performs and/or aides patient transfer on/off the table, ensures patient comfort, as directed. Assists in administering preliminary and post exam instruction and answering non-medical related questions
Enters accurate patient, physician, and exam information into the Alliance PLE system as well as customer MIS systems when required
Assists technologist with paperwork as directed and then sorts and prepares patient package of films and paperwork for technologist review before submitting to customer
Orders supplies, cleans unit, assist in preparing for transport on a daily basis
As applicable, valid state driver's license
Knowledge and understanding of general anatomy and medical terminology, preferred, especially a high level of cross-sectional anatomy
Local travel may be required

Patient Coordinator Resume Examples & Samples

Come join our team and become a part of the largest mobile diagnostic imaging company in the country! This is a part time position and is eligible for the following benefits
Paid vacation accrual
3 paid floating holidays
Paid sick leave accrual
Medical
Life

Patient Coordinator Resume Examples & Samples

Come join our team! Excellent part time opportunity. Two days/week: every Friday, every other Saturday, every other Sunday
This part time position is eligible for the following benefits
1 week of paid vacation
2 paid floating holidays
Paid sick days

Patient Coordinator Resume Examples & Samples

Receives and manages referrals and task assignments from care managers and other team members for screening, coordination and monitoring of social needs (non-clinical components)
Assists the family in identifying and prioritizing patient and family needs
Facilitates referrals to community programs/resources
Facilitates appropriate utilization of services and transitions in care by assisting with educating families, facilitating communication between patients and providers and maintaining frequent communication with patients and providers
Provides a link with the patients medical home
Advocates on behalf of patient or parent/child
Schedules and conducts home, school or community visits as necessary to support families
Utilizes identified data and documentation systems to assist in identifying and managing patients

Patient Coordinator Resume Examples & Samples

Greets patients in prompt, helpful, friendly manner
Admits patients, verifies and updates necessary information. Prepare and complete paper chart upon patient arrival. Answers incoming telephone calls in a timely manner
Prioritizes tasks and has ability to manage multiple duties at once
Screens telephone calls – gives routing, non-medical information to patients in preparation for their visit
Takes brief, clear, complete messages
Distributes and communicates messages/pertinent information to appropriate staff in a timely manner
Distributes lab work, physician reports, mail, charge tickets as needed
Acts as a resource to staff, patients, and families
Keeps stock of Surgery Center files and office supplies
Monitors Quality Assurance mechanisms and gathers statistical data assigned
Completes Purchase Order data entry as required
Creates forms and documents for Surgery Center staff as requested
Data entry for post operative patient records
Preferred: Over 2-3 years of experience within healthcare industry
Proficient in Microsoft Office (Excel, Access, Word and Outlook)
Able to type 25 wpm
Ability to work on multiple assignments and manage time effectively
Demonstrated ability to take initiative, ask questions, and prioritize

New Patient Coordinator Resume Examples & Samples

Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level
Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate
Understanding of the appropriate use and importance of related forms
Intermediate comprehension of insurance types and referral process
Intermediate comprehension of registration and fiscal information

Patient Coordinator Resume Examples & Samples

Equivalent of a high school diploma
Professional, courteous telephone voice
Previous healthcare related and call center experience preferred
Demonstrate an awareness of self, responsibility, and accountability for own professional practice
Exhibit effective communication methods and skills, using lines of authority appropriately
Motivation for self- direction
Flexibility in schedule
Good typing skills (35+ WPM)

Patient Coordinator Resume Examples & Samples

Upholds and supports the mission, objectives and policies of the TeamHealth Medical Call Center
Answers incoming calls according to policy and identifies themselves by their first name and as telephone representative
Displays tact and professionalism during all telephone encounters
Using approved scripting, collects demographic information and enters the accurate, complete information in the transaction module
Screens the call using the Inteflecs Complaint tool to identify emergent calls to be handled promptly by the nurse according to policy
Informs the caller in non emergent situations that their call will be handled by a nurse either immediately if a nurse is available or within 30 minutes by return call if all nurses are handling other calls
Offers and documents non-medical information such as class scheduling and physician referral in accordance with policies and procedures as well as individual client profiles
Develops and maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical Call Center
Openly communicates issues of concern to management team members
Works independently and efficiently, and recognizes and deals with priorities
Maintains confidentiality of all protected health information and other TeamHealth related information
Participates in staff development activities including orientation, continuing education opportunities, and staff meetings
Performs other non-clinical duties as assigned or directed

Patient Coordinator Resume Examples & Samples

Ensuring exceptional customer service is given to each individual that visits the consultation office
Greet all patients, introduce them to the office, verifying appointment and provide exceptional customer service by in order to make them feel comfortable (e.g. insuring they have been offered a beverage)
As business needs dictate, assist the Patient Care Consultant (PCC) in completion of forms and/or financing paperwork as a result of consultation
Assist PCC with patient correspondence while carefully listening to concerns and identifying solutions to problems as needed
As needed assist PCC in responding and follow up on all call center follow up requests (PPFU’s)
Assist PCC in coordinating with center staff to ensure both pre-op and surgeries meet the availability of the surgical schedule
Check out patients and as applicable schedule next appointment and provide appointment card to the customer, in addition to ensuring that information is in accurately in the appropriate systems
Maintain accountability for the schedule book
Assist PCC in responding to patient phone calls, questions and concerns pre and post-operatively as needed
May assist PCC in facilitation of cross-selling additional services and/or upsell, which may include the creation or preparing of quote sheets and consent forms necessary
Assist PCC to coordinate with patients who request Virtual Consultations to ensure all information is received and readily available for PCC to complete virtual consultations
Work in tandem with PCC to meet monthly sales, and prospect conversion quotas
Foster relationships that will keep communication lines open between consultation office and center
Conduct confirmation calls for appointments at least 2 business days in advance as directed by Office Manager. Update status of appointment to “left message, confirmed, etc.” Enter any special notes if applicable
Enter payments on computer and credit card transactions
Log any and all payments received throughout the day and document as needed
Print daily close out reports on scheduling system and review for accuracy. Batch credit card terminals as
Provide incredible customer service, greeting customers and answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product/ service recommendations and accommodating special requests
Provide informative follow up and/or thank you correspondence as requested
Assist PCC in contacting daily “leads” via phone and/or e-mail. Follow up on “no sales” via telephone, email and personalized letters
Act as patient liaison throughout entire patient experience while providing excellent customer service
Possess the ability to work independently following both directions and established processes
Incumbent must demonstrate the ability to make good judgments
Possess a strong attention to detail and can tactfully and effectively work with others to obtain necessary information
Possess an interest in sales as a career path
Must be familiar with MS Office and have the ability to learn computer operating systems
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals, and technical journals
Ability to write reports and correspondence. Ability to effectively present information and respond to questions from groups of customers or employees of the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
High School Diploma or general education degree (GED); with preference given to those with an AA or undergraduate degree
2 year’s or work experience in customer facing roles that include general clerical functions, with preference given to roles that include sales
1 year of experience working in a semi-independent or low supervision environment

Patient Coordinator Resume Examples & Samples

Greets patients, family or vendors in a polite, prompt, and helpful manner
Provides any necessary instructions/directions
Informs appropriate department/person of patient’s arrival
Answers telephone in pleasant manner and deals with customer needs expeditiously
Updates patient information, collects co-pay, provides any necessary forms needing completion, obtains signatures as necessary
Uses computer system to generate information necessary for billing and Physician Services
Daily balance of Charge Tickets
Prints out daily charge tickets and Labels for Physician Services
Collects Chart Information Including Insurance Forms, Insurance Cards, and New Patient Packets
Maintains patient confidentiality with all patient information
Follows all Policy and Procedures of Nephrology, Inc
Maintains a clean, neat, and orderly work area
Complies with established dress code
Maintains attendance according to Nephrology, Inc. policy

Patient Coordinator Resume Examples & Samples

Welcome all new patients at consultation, follow –up, and pre-op appointment
Prepare fees/quotes and present to patient
Obtain patient signatures on all pertinent forms, maintain a patient appointment log, collect all necessary paperwork, and complete clerical tasks (i.e. filing, organization, typing, etc)
Ensure patient has received implant information and warranty info
Promote public relations, and resolve minor patient concerns and complaints in a timely manner
Travel between different site locations, as needed
Work some evenings and some weekends, as needed (based on work load and special events)

Offsite Patient Coordinator Resume Examples & Samples

Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times
May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
May initiate reminder phones calls for next day appointments
Performs other related duties
1 year physician practice experience
Do you share our dedication to extraordinary service and have what it takes to wear the badge?

Patient Coordinator Resume Examples & Samples

Navigate HCV Antibody positive patients to on-site viral load/confirmatory testing
Follow-up with all HCV Antibody positive patients screened for post-test counseling and basic HCV-related education: natural history, prevention of transmission, evaluation, and treatment
Accept and coordinate in house and outside HCV referrals from primary care physicians to facilitate linkage to care, updating clinicians as needed
Schedule patients for all appointments including first on-site HCV evaluation with on-site HCV specialist, treatment meetings, and follow up appointments on-site and off-site
Remind patients one day prior to appointment and check to see if patients adhered to appointment
Promote adherence to all HCV-related appointments and send letter and/or telegram for patients lost to follow-up
Compose weekly lists for providers consisting of patients eligible for HCV screening
Review of monthly data to identify screening rates and newly screened HCV+ patients to be linked
Obtain outside medical records as needed
Follow up on labs ordered by the Hepatitis C provider and review results to complete evaluation
Provide HCV education (evaluation, treatment, adherence, and side effect management)
Assist patient with referrals to social worker and other services to decrease barriers to care
Organize and administer any program incentives (e.g. metro cards)
Collect all HCV-related data and input in timely manner within databases

Patient Coordinator Resume Examples & Samples

Communicate with appropriate staff regarding patient's arrival, and ensure that patient's medical record is available for physician
Process/update HIPAA-related paperwork and other institutional forms as necessary
Collect or retrieve referrals or insurance authorizations as required

Patient Coordinator Resume Examples & Samples

Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor
May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns
Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting
May participate and offer input into Performance Appraisal process with the Supervisor
3 years secretarial/directly related experience in a medical practice environment

Patient Coordinator, Obgyn Days Msh Resume Examples & Samples

Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit
Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes
Answer phones for practice and schedule appointments

Patient Coordinator Resume Examples & Samples

May schedule patient for follow-up appointment as needed
Provide patient with guidelines for requesting medical records, if necessary
May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit. Note: duties are mutually exclusive and may not be performed by the same employee
High School graduate/GED
Must have a minimum of one week training on-site which will be provided by practice
Prefer experience in a medical office setting, utilizing a computer system for physician scheduling

Patient Coordinator Resume Examples & Samples

Responsible for creating an excellent experience for all patients
Responsible for scheduling FPA appointments, consults and follow- up appointments based on specific scheduling procedures
Greets patients via telephone, enters and updates their demographics in the practice management system
Verifies patients’ insurance coverage prior to patient’s appointment and advises patient of any insurance referrals or authorizations needed
Processes/updates HIPAA-related paperwork and other institutional forms as necessary
Collects or retrieves referrals or insurance authorizations for procedures and tests ordered by attending physician
May schedule surgeries/procedures or work in conjunction with Surgical Coordinator in verifying times with patients
Answer phones for practice and take detailed clinical messages for physician or allied healthcare provider
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents and information
Provide necessary instructions and/or directions to FPA Site location
Effective customer service and interpersonal skills
Demonstrated satisfactory attendance and punctuality
Keyboard skills – ability to “talk and type”
Flexible and able to work in a high-pressure team environment while multi-tasking
Basic knowledge of MS Word, Outlook and Excel preferred
In effort to meet the needs of the department, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change

International Patient Coordinator Resume Examples & Samples

Under the direction of the HQ International Patient Coordinator: Receives, evaluates, and coordinates the presentation of a completed international application and referral for treatment. Prepares to meet weekly with the Chief of Staff for the presentation, discussion and review of international patient cases
Coordinates the triage and screening of patients seeking care from foreign countries, including but not limited to, collecting and arranging for receipt of all medical records, radiology, operative reports and photos pertaining to the child’s diagnosis and condition
Seeks medical staff, provider and surgeon review and recommendations towards the proposed acceptance or denial of an international application for care
Collaborates with the care management team and inter-disciplinary departments to prepare the care plan for the patient, including surgical and non-surgical care, and forecasted length of stay to execute that plan
Inquires with the scheduling departments for both clinic and surgery dates that will promote efficient and cost-effective appointment planning and implementation of care
Completes patient intake for accepted cases
Communicates with patient families and/or the referring sponsors the decisions of the Chief of Staff for accepted and denied cases on behalf of SHC-Tampa
Prepares VISA and Appointment letters, communicating scheduled surgery and clinic dates, and expected length of stay in the U.S. to accomplish the full plan of care
Bilingual (Fluent in English and Spanish) - Required
Hospital or Healthcare experience - preferred
Pediatric experience – preferred
Proficient in MS Office Suite 2010

Patient Coordinator Resume Examples & Samples

Applies developed workflows to coordinate efficiently and effectively the intake, triage, scheduling and navigation of care for new and returning patients
Triages a high volume of incoming phone calls, responds to initial requests for service and obtains accurate and detailed information for each patient including prior medical history, insurance status, outside records, films, and reports. Documents information accurately, thoroughly, and appropriately in the medical record
Applies comprehensive understanding of Spine Care program, systems, and physicians’ specialties to align scheduling practices with patient centered scheduling initiatives, ensuring patients are scheduled with the most appropriate provider(s) the first time
Determines the appropriate level and need for service, and prioritizes urgent or expedited services for new patients when applicable using complex algorithms and—when necessary—collaboration with faculty, referring physicians, nurses and clinic management
Communicates and coordinates initial treatment plans with patients, patient families, and healthcare professionals via phone and/or written correspondence
Coordinates and schedules program and provider visits; communicates appointments to patients and provides customized written and verbal instructions
Explains nature of treatment offered and identifies individuals’ needs; links patients to alternative resources and health care personnel as appropriate
Employs excellent customer service standards while interacting with patients, faculty, colleagues and representatives from outside facilities
Communicates with outside facilities to request and follow up on records needed; transfers data from one program to another to ensure information is available to providers
Provides assistance, training, and/or coverage to other team members as needed; acts as valuable resource for all clinic staff

Patient Coordinator Resume Examples & Samples

High School Graduate/GED
Basic MS Word (Word, Excel, Outlook)
Knowledge of IDX, Cerner or other practice management system experience preferred
Excellent attention to details and accuracy
Knowledge of medical terminology strongly preferred
Must be able to adapt to a growing and changing work environment

Patient Coordinator Resume Examples & Samples

Answer 70-100 patient calls per day in a fast paced call center
Demonstrate exemplary customer service and soft skills
Maintain impeccable attendance
Greet patients via telephone and schedule appointments while simultaneously updating their insurance/demographics in the patient medical record
Communicate with appropriate front end staff an report any escalations to ensure the patient has a positive experience during the scheduling process
May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records if necessary
May perform additional tasks within the call center
Hospital scheduling and registration systems including, but not limited to, Epic, IDX, Cerner, RIS, Eagle, ECW
Computer: Microsoft Office, Outlook
Patient-based customer service and soft skills
Minimum one year call center related experience (high call volume environment)
Must have a minimum of one week training on-site, which will be provided by practice

Patient Coordinator Resume Examples & Samples

Equivalentof a high school diploma
Professional,courteous telephone voice
Previoushealthcare related and call center experience preferred
Demonstratean awareness of self, responsibility, and accountability for own professionalpractice
Exhibiteffective communication methods and skills, using lines of authorityappropriately
Motivationfor self- direction
Flexibilityin schedule
Excellentorganizational skills
Goodcomputer skills
Goodtyping skills (35+ WPM)

Brooklyn Heights Patient Coordinator Resume Examples & Samples

Registers patients’ arrival in Centricity. Assist patients (as needed) with kiosk self check in
Verifies patient insurance eligibility and notes patient records accordingly
Obtains and processes referral information and notes patient records accordingly
Scans important documents into patient records
Collects co-pays and fees for service; enters payment information into patient records
Batches and reconciles money, checks, and credit cards against Centricity report. Prepares deposit in accordance with Mount Sinai policy
Schedules appointments as per Departmental guidelines
Obtains and properly distributes messages using Logician
Orders supplies
Ensure that each employee is issued an ID badge
Provide a prompt and polite response to all customers, adhering to Customer Service standards as established by Mount Sinai
Maintains all phone numbers and contact in an organized manner
Performs general office duties as assigned
1 year of medical office experience
Excellent written and oral communication and customer service skills
Able to plan, prioritize, and complete delegated tasks in a reasonable span of time
Possess an ability to work independently and as a member of a team
This position may require cross-coverage of other positions, as needed, and therefore a measure of flexibility to respond adequately to changing demands is required

Patient Coordinator Resume Examples & Samples

To consistently deliver a high quality level of customer service to patients and healthcare professionals over the telephone and via email
To ensure patient expectations are met in a timely and efficient manner in accordance with the contractual commitments
Care call activity
Ability to work under pressure and prioritise workload
Keyboard and IT literate
Ability to work well in fast paced environment
Communication – written and verbal
Demonstrable ability to deliver results under pressure in a culture of change
Strong team player with a flexible approach
Able to demonstrate a caring and empathic nature

IHP Standardized Patient Coordinator Resume Examples & Samples

2) Develop policies and procedures for use of SPs
3) Develop tools for the evaluation of SPs
4) Establish and maintain a database for outcome measures
5) Collaborate with faculty to develop and implement SP scenarios and interprofessional educational initiatives, including repositories and resources for SP training
6) Coordinate use of equipment for use with SPs
7) Coordinate debriefings and train faculty and students to facilitate debriefings
8) Assist faculty in scheduling individual and group practice experiences including coordinating use of treatment rooms and clinical learning labs
9) Assist faculty in development and implementation of interprofessional learning experiences
10) Monitor utilization of SPs, evaluate outcomes and generate reports when requested
11) Oversee students including orientation and training to use technology for video recording and other technical tasks
12) Assist students and faculty in implementation of e-documentation systems for SP/ OSCE
13) Monitor status of technology in and liaison with IT to resolve issues
14) May represent the Institute at regional and national conferences related to standardized patients
15) Hire, train, and supervise graduate assistants
16) Serve as member of Center Operations Team
17) Interface with personnel in skills labs and simulation and interprofessional centers
18) Perform other related duties incidental to the work described herein and other duties as assigned

Patient Coordinator Resume Examples & Samples

Adherence to high ethical standards in relation to patients, students or trainees and colleagues
Responsible for providing medical records for nursing staff
Serves as facility receptionist
Ensures all patients are properly identified prior to receiving patient care services
Manages all patient appointments including reminder calls
Manages the fax server and integrates documents as needed into ARIA
Surveys all the patients for satisfaction of MD services
Intakes consults
Sends out MD generated forms to referring physicians
Works with the courier service to obtain medical records/supplies
Communicates with the patients in the lobby in cases of delays
Ensures the department is stocked with office supplies and lobby is maintained in a neat manner
Communicates to the nurse or therapist any significant alteration in patient’s status
Works in clinic as part of nursing team to help coordinate the flow and care of the radiation oncology patients
Assists with patient/family/significant other’s learning needs. Identifies barriers to learning, such as language or culture. Communicates information to the nurse
Directs simulation and treatment procedures and equipment questions to appropriate staff throughout the course of treatment
Performs other related functions as assigned
Knowledgeable in the areas of cancer treatment and/or radiation oncology
Knowledgeable in health care informatics-including the resources, devices and methods to acquire, store and retrieve data. Tools include computers as well as clinical guidelines, current medical terminology, information and communication systems
Strong communication and interpersonal skills to facilitate the exchange of information with patients, family members, the radiation oncology treatment team as well as outside entities
Has high level critical thinking and problem solving skills
Has the ability to interpret criteria and provide data needed to provide services
Strong computer skills and ability to work in a networked environment
Works independently, but in collaboration with the clinical team members
Results driven and collaborative style to achieve defined objectives
Oncology practice experience or medically related field preferably for 1 year