Patient Service Coordinator Resume Samples

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A Hackett

Albina

Hackett

434 Jennifer Lodge

Houston

+1 (555) 488 5649

434 Jennifer Lodge

Houston

Phone

p +1 (555) 488 5649

Experience Experience

Philadelphia, PA

Patient Service Coordinator

Philadelphia, PA

Schneider-Lemke

Philadelphia, PA

Patient Service Coordinator

Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
Provides support and information to providers to problem solve and manage complex administrative patient issues
Explains processes and procedures to new patients and assists with paperwork
Performs the daily management of encounter form processing and reconciliation
Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork
Front desk position that includes answering phone, checking in and checking out patients
Manage crisis situations effectively using positive approaches and CCM training

Los Angeles, CA

CO Patient Service Coordinator

Los Angeles, CA

Bernier, Ledner and Mueller

Los Angeles, CA

CO Patient Service Coordinator

Take responsibility for helping the caller
Registers patients for clinical appointments using computerized database
Answers phones and provides routine information to callers
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person
Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments)
Coordinates visits either within the department or between several departments

present

Dallas, TX

Frx-patient Service Coordinator

Dallas, TX

Runte Group

present

Dallas, TX

Frx-patient Service Coordinator

present

Assist with various projects as assigned by direct supervisor
Make suggestions to enhance processes
Print medication summary profile in the Pharmacy Management System database for customers, upon request
Other duties as assigned
Field incoming calls from customer/patients on a daily basis
Initiate communication with customers/patients by phone to set up new or existing prescription orders
Ensure prescription validity with the patient

Education Education

Bachelor’s Degree in Accuracy

James Madison University

Bachelor’s Degree in Accuracy

Skills Skills

Excellent interpersonal and customer service skills; ability to solve problems
Strong emphasis on providing excellent customer service for all students, staff and outside contacts
Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers
Good command of English language, including medical and scientific terminology
Ability to use computer, fax, copier, J-card reader (cash register) and learn then navigate user-friendly medical software for scheduling medical appointments
Knowledge of office equipment usage (phone, fax, scanner and copier)
Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
Ability to work independently or in a team environment
Excellent and effective interpersonal and communication skills
Ability to work independently or within a team environment

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CO Patient Service Coordinator Resume Examples & Samples

Screens patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required
Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information
Coordinates visits either within the department or between several departments
Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical/surgical questionnaire forms to patients to obtain missing information
Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person
Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations
Obtains pre-certifications as required by patients' health care insurers or managed care providers
Utilizes knowledge of physician(s)' practice and requirements of third party payers to provide appropriate documentation to assure authorization/certification for medical services
Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments)
Registers patients for clinical appointments using computerized database
Assists patients or family members with completion of medical insurance forms
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance
Answers phones and provides routine information to callers
If a patient has to be admitted to the hospital, coordinates with appropriate personnel to ensure a smooth admission
Collects time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage
Discusses patient charges, if appropriate, with patients and/or patients' families
Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refers patient to appropriate office and ensures application for funds has been made
Prepares patient's statement of charges and reviews with patient. Assists with basic insurance and third party queries and explains payment policies
Assists with back office duties as needed to ensure consistent patient flow
Maintains familiarity with various types of medical insurance to explain these plans
Assists physician(s) in monitoring EPR as assigned in signing of operative notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians on cc list
Operates personal computer to access e-mail, electronic calendars, and other basic office support software
Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner
Maintains patient charts in clinic
Is able to work in multiple locations

Patient Service Coordinator Resume Examples & Samples

Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff
Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems
Ability to proficiently operate PC's and PC applications
Typing 30 wpm; data entry 4000-6000 keystrokes with ≤12% error rate; following directions with 80% success rate
70% pass rate for medical terminology
1 year of related experience required

Patient Service Coordinator Resume Examples & Samples

Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor
Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
Ability to perform with a high degree of accuracy and with meticulous attention to detail
Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems
Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
Ability to proficiently operate PC’s and PC applications

CO Patient Service Coordinator Resume Examples & Samples

Scheduling: Schedules patients for laboratory tests, medical examinations, and consultations. Relays information to patients regarding preparation for these appointments. Coordinates visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre -registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients
Registration: Verify and enter pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person. Confirms appointments by telephone and/or mail. Fills appointment vacancies due to cancellations. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Registers patients for clinical appointments using computerized database. Assists patients or family members with the completion of medical insurance forms. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation when necessary
Phones: Answers phones and provide routine information to callers. Calls patients to remind them of scheduled visits or follow up on missed appointments
Billing: Participates in the billing process by collecting time of service payments (co-pays or balances), or entering charges into electronic billing systems. Assists with basic insurance and third party queries and explains payment policies. Reconciles automated records and collected monies at the end of the day and makes deposits in an accurate and timely way

Patient Service Coordinator Resume Examples & Samples

Responsible for coordinating testing services for patients by
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing
Effectively communicating in patient records status of testing
Evaluating and documenting insurance coverage benefits and test information including process and turn around time
Participate in the Quality Assurance plan
Comply with applicable CLIA and HIPAA regulations
Professional and detail-oriented
Accurate typing skills of at least 35 words per minute
Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail
Able to manage several tasks simultaneously, often under pressure
One year of customer service or medical reimbursement experience
Preference given to applicants with Bachelors Degree and more than one year of customer service or medical reimbursement experience

Patient Service Coordinator Resume Examples & Samples

Perform patient registration and insurance verification, and collect co-pays
Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
Coordinate with office staff for timely care of patients
Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
May on occasion travel to our nearby centers in Ventura County to receive training and/or help with coverage

Frx-patient Service Coordinator Resume Examples & Samples

Act as the primary liaison between the FreseniusRx customer and all FreseniusRx departments collaborating with department personnel such as the Prescription Specialists and Pharmacists to ensure that all the patient’s questions and prescription needs are met. Transfer calls to specialized departments, as necessary
Initiate communication with customers/patients by phone to set up new or existing prescription orders
Field incoming calls from customer/patients on a daily basis
Contact the pertinent customers/patients on a monthly basis to confirm current prescriptions, changes in prescriptions, or any additional prescriptions
Review patient’s medication needs and advises of early/late refills due in Pharmacy Management System (per prescriptions from physicians)
Inform customer of any changes or delays in their order due to product shortages, product changes, recalls, or backordered and discontinued products
Determine the best delivery method based on the customer “remaining days” supply, delivery location, cost, and product stability
Resolve all order discrepancies interfacing with the appropriate FreseniusRx departments to ensure resolution
Update Pharmacy Management System patient/customer records with all appropriate and necessary documentation
Responsible for Medication Profiles and entering and completing enrollment forms
Review medication shipment activity and recommends inactivation when indicated
Ensure prescription validity with the patient
Print medication summary profile in the Pharmacy Management System database for customers, upon request
Serve as the liaison between patients and FreseniusRx regarding all service related issues
Research, investigate, and resolve order delivery issues. Verifies correct information and obtains input from appropriate team or individual for prompt resolution
Initiate discussion with patients, as necessary, regarding accounts receivable balances if status jeopardizes service delivery
Direct appropriate questions to specific team or individual. Escalates complex issues to supervisor as necessary
Educate patients regarding FreseniusRx services and procedures to appropriately set expectations and ensure a positive patient experience
Adhere to and maintains all compliance and regulatory requirements
If related certification such as Pharmacy Technician Certification is obtained, may assist Pharmacists with dispensing, as necessary, and in accordance the Tennessee Board of Pharmacy Regulations
Make suggestions to enhance processes
Healthcare or pharmacy experiences, preferred
Previous call center experience, strongly preferred
Understands the importance of, and demonstrates a customer service philosophy
Bilingual (Spanish and English), preferred
Proficient in word processing and spreadsheet software such as Microsoft Excel and Word
Develop a working knowledge of pharmacy dispensing regulations, data systems, billing practices and policies, and standard medical abbreviations and terminology
Ability to work independently, under general supervision
Ability to effectively prioritize work load to efficiently meet established deadlines

Patient Service Coordinator Resume Examples & Samples

Current Cardiopulmonary Resuscitation (CPR) Certification or ability to obtain within one month of hire
Minimum of one year of medical assistant experience in a healthcare setting
Proficiency in phlebotomy skills
Ability to read, write, understand and communicate effectively and clearly in the English language
Associate Degree or equivalent from a two-year college or technical school with emphasis in Health Care

Patient Service Coordinator Resume Examples & Samples

Must have basic computer efficiencies and the ability to learn multiple software systems
Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook
Knowledge of Revenue Well preferred
Knowledge of Eaglesoft preferred
Knowledge of Epic care preferred
Knowledge of office equipment usage (phone, fax, scanner and copier)
Demonstrated abilities to multi-task
Typing skill of 30wpm or more
Able to work in a team environment
Ability to travel to other Department offices (MGH Danvers) required
3-5years of dental office experience preferred
Previous experience with dental or medical practice management, electronic charting, and digital radiography systems strongly preferred

Patient Service Coordinator Resume Examples & Samples

Greets clients and visitors in a courteous, pleasant and approachable manner
Check in / check out all patients for assigned departments
Collects co-pays and bill payments and generate journal entries
Works collaboratively with doctors/MA/LPN to assure a smooth flow of clients and service delivery
Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed
Mails out recall letters to patients
Follows HIPAA Guidelines for the management of patient privacy and confidentiality
Maintains physical environment (workspace and patient lobby)
Performs and participates in special projects as directed
Performs administrative duties to include: photocopying, faxing, and mailing letters to patients
Checks insurance eligibility for all MassHealth patients
Checks insurance benefits for all Optometry patients
Orders supplies for the department as needed
Refers uninsured / self pay patients to Resource Specialist after sliding scale application is completed
Review daliy televox list and update patient’s info if needed
Makes reminder phones calls to patients the day before their appointment
Prepare schedules and reports, and print necessary medical information for providers
Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA
Answer and transfer calls, take messages, and book appointments
Entry level, little or no health care experience. Knows or learns medical terminology

Patient Service Coordinator Resume Examples & Samples

Performs all duties that are the responsibility of a Patient Service Coordinator I
Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations
Performs the daily management of EPIC check in DAR and EPIC templates
Ensures the completeness of all forms and understands basic ICD-9 coding, as required to complete visit encounter modules for processing
Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
Understands financial services and self-pay resources and provides patients with information as needed
Completely performs and is a resource to other team members in all administrative and revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, patient calls, appointments etc
Schedules patient appointments and creates referral “Shells”/Template for specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing
Coordinates and tracks referral appointments and visits for decrementation

Patient Service Coordinator Resume Examples & Samples

Performs the daily management of encounter form processing and reconciliation
Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processing
Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc
Knowledge of computer skills necessary to use appropriate modules of IDX, electronic medical record modules and transition to PATCOM, as required
Exceptional organizational skills, flexibility to manage multiple tasks
Excellent and effective interpersonal and communication skills
Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers
Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients
Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage

Patient Service Coordinator Resume Examples & Samples

Collects 100% of copays daily and correctly balances at the end of each day
Assists in the registration of patients to include verification and confirmation of health insurance coverage
Organizes daily schedule of patients, greet patients and assigns rooms
Completes vital signs, specimen testing and EKGs as needed
Coordinates scheduling to include testing
Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory
Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic
Immediately reports any situation that may impact safety of patients, visitors and staff. Account for all customers in the clinic
Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician
Participates in interdisciplinary activities such as staff meetings and other committees as assigned
Orders supplies for unit as necessary
Greets each person entering the clinic, identifies self and role
Explains processes and procedures to new patients and assists with paperwork
Anticipates and responds to meet customer needs
Serves as liaison between customer and clinic staff
Maintains high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer
Responds appropriately to crisis situation as a team member
Provides front desk coverage as assigned
Provides lobby/waiting room coordination and supervision
Minimum of three years of direct patient care and or phlebotomy experience
Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups
Possesses excellent organizational skills

Patient Service Coordinator Resume Examples & Samples

Medical Records Clerk
Referral Clerk
Check-out Clerk
Check-in Clerk

Patient Service Coordinator Resume Examples & Samples

Collect payment for surgery, procedures and products
Review all cosmetic and surgical procedures with patients after they complete a consultation with our surgeons
Order and maintain inventory on all aesthetic products and implants
Handle pre-operative and post-operative follow up appointments with patients
Ensure all lab results and H & P’s for surgical patients have been received and reviewed
Maintain client relations with all pharmaceutical, medical device, and other relevant representatives
Assist and manage the needs of our plastic surgeons, travel to our other North OC centers for training and/or coverage if needed, and complete other projects as assigned
Complete all tasks and projects as assigned by management and physician
Comply with all company practice, policies and procedures

Patient Service Coordinator Resume Examples & Samples

Coordinates scheduling to include testing. Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory
Immediately report any situation that may impact safety of patients, visitors and staff. Account for all customers in the clinic
Anticipates and responds to meet customer needs. Serve as liaison between customer and clinic staff
Respond appropriately to crisis situation as a team member. Provides front desk coverage as assigned

Patient Service Coordinator Resume Examples & Samples

Assists in maintaining supply of office materials
Manage crisis situations effectively using positive approaches and CCM training
Provides lobby / waiting room coordination and supervision
Responsible for completing observation checklist as dictated by physician
High school diploma is required. Bachelors degree preferred
Excellent interpersonal skills required
Minimum of 1 year experience in direct patient care or customer service required
Ability to function independently with minimal supervision required
May in the course of their job duties be in rooms where medications are stored or may transport medications when they transport patients
Transportation of medication is limited from one department to another. No contact with medications is allowed
In the course of duties may be asked to distribute medications to the nurse at the bedside

Patient Service Coordinator Resume Examples & Samples

Greets each person entering the clinic, identifies self and role. Explains processes and procedures to patients
Assists with Medical Record document scanning
Communicates delays to patients

Patient Service Coordinator Resume Examples & Samples

Positive, customer-focused approach, with commitment to providing excellent patient care
Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands
Excellent verbal communication skills. Ability to communicate in other languages highly desirable
Basic working knowledge of medical terminology
Strong working knowledge of insurance requirements

Patient Service Coordinator Resume Examples & Samples

Strong emphasis on providing excellent customer service for all students, staff and outside contacts
Independent judgment and utilization of triage protocol is necessary regarding potential urgency when patient arrives at the front desk (based upon patient complaint or patient visual appearance) to determine patient needs
PSC must be able to adapt quickly to stressful situations and dramatic increase in volume of patients and/or provider needs during different periods throughout the year
Maintain Excel spreadsheet/Blackboard for incoming freshman student database with enrollment updates provided by the Office of Admissions. Daily use of Outlook and emailing
Ability to use computer, fax, copier, J-card reader (cash register) and learn then navigate user-friendly medical software for scheduling medical appointments
Summary: General working knowledge of computers and ability to learn specific software program, email, ability to work independently as part of a team, excellent interpersonal skills to deal with ill students and parents
Pass drug screening and background check prior to being hired

Patient Service Coordinator Resume Examples & Samples

Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
Other duties as requested or assigned. May type memos and forms
High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required

Patient Service Coordinator Resume Examples & Samples

Front desk position that includes answering phone, checking in and checking out patients
Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit
Reviews Explanation of Benefits (EOB) for consistency
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment
Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments

Patient Service Coordinator Resume Examples & Samples

Refers patients to appropriate hospital departments for registration, referral and financial services as needed
Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information. Monitors and uses systems to execute tasks, such as EPIC and ICM-MD, for incoming and outgoing referrals and Patient Gateway for patient messages. Serves as super user for these systems and may train staff on their use
Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, dictation support, correspondence with physicians, patients and other offices or agencies
Interacts in a courteous manner with physicians, nurses, and administrative staff within and outside of MGH to coordinate care of patients, obtain referrals, provide feedback, answer questions, etc
Organizes materials and information for processing of invoices and reimbursements, updating and communicating on-call schedules and for use in presentations made at national meetings. Establishes and maintains databases for practice and physician use
Arranges for outside visitors, medical students, etc. as requested by physician
Participates in periodic staff meetings or other departmental meetings
Perform/participate in special projects as may arise from time-to-time
Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful
Typing 55 to 65 WPM required, including use of dictaphone
Exceptional computer skills (including word processing, database, electronic mail, internet, and spreadsheets) required. Knowledge of EPIC and other systems at a level sufficient to perform job
Ability to work independently or in a team environment
Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission (JC), and Health Insurance Portability and Accountability Act of 1996 (HIPAA)