Patient Access Coordinator Resume Samples

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E Erdman

Elvie

Erdman

27520 Hunter Extension

Houston

+1 (555) 587 4105

27520 Hunter Extension

Houston

Phone

p +1 (555) 587 4105

Experience Experience

Dallas, TX

Patient Access Coordinator

Dallas, TX

Murphy-Crist

Dallas, TX

Patient Access Coordinator

Ensures completion of registration paperwork to facilitate efficient patient flow
Organizes and coordinates the activities and flow of work for the patient access area
Makes adjustment in employees, patients and physicians schedules to respond to operational problems
Assists team members with operational support and training
Manage patient caseload to ensure conversion to admit
Works as a productive member of a multi-person Call Center team
Comes to work on time and as scheduled

Boston, MA

PPS Patient Access Coordinator

Boston, MA

D'Amore-Bogan

Boston, MA

PPS Patient Access Coordinator

Assists with employee performance appraisals. Assists with completing employee payroll
Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program
Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas
Assigns tasks, monitors performance of and assists in training patient service representative
Performs duties in accordance with departmental guidelines
Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling

present

Boston, MA

Lead Patient Access Coordinator

Boston, MA

Barrows, Casper and Champlin

present

Boston, MA

Lead Patient Access Coordinator

present

Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center
Follow HIPAA guidelines for the management of patient privacy and confidentiality
Obtain and verify patient demographic & fiscal information
Ensure daily coverage of Access Center phone lines
Greet patients in a warm, welcoming and respectful manner
Schedule appointments for new and return patients
Meet eReferral scheduling expectations set by the Hospital

Education Education

Associate’s Degree in Creativity

Webster University

Associate’s Degree in Creativity

Skills Skills

Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems
Knowledgeable of coding for ICD-9, CPT and HCPCS
Ability to multi-task and be detail oriented
Highly self-motivated and directed, with keen attention to detail
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within
Ability to learn new software quickly
Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue

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15 Patient Access Coordinator resume templates

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Patient Access Coordinator Resume Examples & Samples

Responsible for consistent and accurate use and execution of department's established standard operating procedures, supporting tools, software, websites
Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
Interviews patient's bedside as needed to facilitate timely and effective solutions (ED only)
Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
Ensures completion of registration paperwork to facilitate efficient patient flow
Meets performance standards established by Patient Access leadership, including, but not limited to: quality, collections, customer service, screening/solution rates, productivity)
1-2 years experience in a hospital/clinic/physician office or related field preferred
Excellent customer service/communications skills
Comfortable with securing solutions for uninsured patients
Proven ability and/or expressed willingness to work as part of a team
*Internal Applicants May Apply 6/9/16-6/16/16***

Patient Access Coordinator Resume Examples & Samples

Obtains report of death
Fills out organ bank sheet and reports death to organ bank (except for ED)
Fills out death certificate
Fills out death log
12) Cross trains to several different areas of Patient Access registration
13) Assumes Patient Access front desk responsibilities as needed
14) Follows all departmental policies and procedures
1) Assures area they are working in is stocked for next shift
2) Cleans off printers at end of shift
3) Cleans off faxes
4) Assures food is out of refrigerator weekly
5) Tells supervisor if supplies are low
6) Cleans are where worked daily
7) Throws all confidential papers in recycle bin
Accountable for exceptional customer services
Accountable for accurate demographical and revenue cycle data entry
Accountable for confidentiality
Accountable for all regulatory requirements
Accountable for getting appropriate signatures and paperwork generated /Consent of treatment

Patient Access Coordinator Resume Examples & Samples

1) Must have excellent written and verbal communication skills
2) Must have a general knowledge of patient care and basic clinical skills
3) Must have strong computer skills and ability to interact with all types of customers
4) Must be able to perform assignments with minimal supervision
5) Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations
6) Must be able to work successfully under highly stressful conditions
7) Must be able to make sound, independent judgments based on scientific and/or ethical principles
8) Must be able to comprehend and perform oral and written instructions and procedures
9) Must be able to collaborate with other multidisciplinary team members in an appropriate fashion
10) Must be capable of adapting to varying workloads an work assignments on a constant basis
11) Must have effective comprehensive reading skills, strong communication skills, written and verbal

Patient Access Coordinator Resume Examples & Samples

Schedule appointments for new and return patients
Greet patients in a warm, welcoming and respectful manner
Verify if active referral is in the system if the appointment requires one
Meet eReferral scheduling expectations set by the Hospital
Medical Assistant or Licensed Practical Nurse degree preferred
1-2 years of healthcare experience
Experience in a call center environment preferred
PreferredexperienceusingMicrosoft Office, especially Word, Excel and Outlook
Ability to learn new software quickly
Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers
The ability to set priorities and follow through with responsibilities
Demonstrate exceptional attention to detail on all tasks
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages
Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience
Ability to work well with several individuals/teams
Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care
Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue
Intermediate understanding and use of medical terminology
Ability to exercise appropriate judgment with sensitive and confidential material

Patient Access Coordinator Resume Examples & Samples

Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly
Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner
Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems

Patient Access Coordinator Resume Examples & Samples

Minimum of a high school diploma or GED
Some additional training in office systems or other post high school education preferred
Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information
Be professional when approached about behaviors that might be perceived as disrespectful
Practice active listening skills
Foster and maintain an environment that respects open dialogue, differences of opinion, as well as diverse communication styles
Express oneself clearly and professionally in your verbal, non-verbal, written, and electronic communication
Support and positively participate in organizational and/or job specific changes
Apply service standards consistently to present a positive image of BWH to colleagues, health providers, patients, families, and visitors
Engage with positive greetings and active listening
Empathize by expressing understanding
Enlist thoughts and ideas from others

Patient Access Coordinator Resume Examples & Samples

Acts as liaison between company, patients, Insurances, Pharma and Provider’s office primarily via phone, along with fax and e-mail communications
Accepts new cases for financial assistance, explaining benefits coverage to patients and ensuring all necessary information including insurance verification, copay assistance, and funding assistance is available to process orders
Explains all company programs and services to patients and physician’s office staff including what to expect with Diplomat's specialty services for assisting in securing financial assistance
Refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns
Processes of prescriptions and prescription refills through pharmacy dispensing software
Maintains documentation of calls to and from patients, caregivers, insurances, providers, and Pharma
Refers under/uninsured patients to appropriate patient assistance programs and helps with applications
Keeps current with new treatment trends
Communicates patient status to physician’s offices/clinics
Knowledgeable of all areas of the pharmacy industry, medical billing, or medical background is preferred
Ability to works efficiently without creating distraction or disruption to other employees
Ability to relate well and communicate effectively with other employees and patients
Ability to work well with various personalities and work as a team
Should be independent and self-motivated
Ability to work and accomplish goals with little to no supervision
Must be dependable and maintain levels of confidentiality
General knowledge of internet navigation and research
Knowledge of e-mail, fax transmission, and copy equipment are essential

Patient Access Coordinator Resume Examples & Samples

Work requires ability to effectively speak, read and write English. Multilingual skills (beyond that of English) is a plus
Ability to accurately interpret and utilize medical terminology and abbreviations
Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a dynamic andchallenging environment
Demonstrated competence in basic computer skills
Ability to effectively apply basic secretarial skills, e.g., typing, filing, telephone skills, etc
Requires the ability to multitask and manage complex processes
Requires ability to make independent decisions under pressure
Requires judgment, diplomacy, collaboration, and partnering, teamwork, and customer service skills

Patient Access Coordinator Resume Examples & Samples

Contacts all identified members who visited Emergency Rooms (monthly) using a predetermined script to ensure appointments are scheduled according to their PCP
Educates resistant patients of the importance for them to maintain a medical relationship to ensure quality of care is provided and sustained
Assists patients with enrollment services of qualified programs
2-3 years healthcare customer service

Patient Access Coordinator Resume Examples & Samples

Minimum three years medical experience in a hospital or physician's office preferred
Previous experience in managing staff. Specialized training in patient registration, Medicare, insurance guidelines and medical terminology preferred
Able to relate well with patients and staff in stressful situations
Must type minimum of 45 words per minute

Patient Access Coordinator Resume Examples & Samples

Has functional knowledge of patient access and billing operations in the specialized field of medical oncology and hematology
Provides assistance to all patients of the Medical Oncology/Hematology Department from pre-registration to collection of funds
Performs team’s processes with respect to patients with an inability to pay
Evaluates patient insurance and counsels patients on financial matters including benefits, financial support, drug assistance and other assistance programs
Handles inquiries from customers regarding any aspect of services received or status of account, and applies outstanding customer service skills on a daily basis
Ability to Assist Physicians in determining approved regimens for treatment. Familiar with NCCN guidelines and Insurers that regimens are approved according to these guidelines
Ensures eligibility and benefits are properly verified prior to initial visit
Medical billing experience a must!
Demonstrated knowledge of the revenue cycle
Knowledgeable of coding for ICD-9, CPT and HCPCS
Skilled with Meditech and GE Centricity
Applies department processes for non-profit, community, pharmaceutical, federal, state and health system financial assistance programs
Experienced with Federal and State requirements for assistance to patients with an inability to pay
Make daily deposits, balances credit card machines, and other deposit reconciliations
High School diploma or equivalent required, some college or business school training preferred
Five (5) or more years prior equivalent experience in a business setting is preferred
A high degree of computer literacy in a PC environment is required with strong organizational, interpersonal and communication skills

Patient Access Coordinator Resume Examples & Samples

Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order
Obtains limited clinical data based on service required
Corrects and updates all necessary data to assure timely, accurate bill submission
Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system
Identifies payor authorization/referral requirements
Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies
Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation
Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
Delivers positive patient experience
Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors
Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
Maintains focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate
Adheres to AHN organizational policies and procedures for relevant location and job scope
Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes
One year of healthcare related revenue cycle experience
Works under minimal supervision
Performs duties in accordance with departmental guidelines
Seeks direction for issues outside of guidelines
Clear understanding of the impact pre-registration services has on Revenue Cycle operations and financial performance
Associates degree preferred
Call center experience preferred
Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative preferred

Patient Access Coordinator Resume Examples & Samples

Deliver outstanding customer service
Recognize and register patients
Check all insurance for accuracy, make necessary phone calls
Create and maintain front office schedule
Work account receivable report, make calls as required
Maintain accurate control of medical charts
Maintain front office quality assurance and serve as role model for customer service and mentor support staff
Pull medical records release request
Maintain a clean or orderly reception/waiting room and work area
Post over the counter payments and process bankcards
Shred patient information to comply with HIPAA regulations
Follow Compliance rules and regulations against fraud and abuse
Inform Administrator of operational problems
Ensure patients are treated courteously by office staff
Back up for medical records, filing, posting
1+ years functioning as a front office representative in the healthcare/medical field
Proficient PC experience, MS Suite including Word, Outlook, data entry, and ability to operate general office equipment including the telephone and copy machine
Exceptional customer service experience
Working knowledge of medical terminology, a plus
Working knowledge of medical services rendered
Demonstrates ability to work independently and as a team player
Demonstrates tactfulness
Demonstrates willingness to adapt to change
Must be a self-starter and dependable
Able to prioritize workload while remaining flexible
Ability to communicate effectively with all levels of staff
Proven analytical and creative problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Ability to work in a team-oriented, collaborative environment

Patient Access Coordinator Resume Examples & Samples

Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order. Obtains limited clinical data based on service required
Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system. Identifies payor authorization/referral requirements. Provides appropriate documentation and follow up to physician offices, case management department, and payors regarding authorization/referral deficiencies
Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors. Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships
Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes
Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training. Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required

Patient Access Coordinator Resume Examples & Samples

Three (3) years of experience related to patient access functions, authorizations, referral management, and or patient scheduling
Must possess a High School diploma; or equivalent
Must have knowledge of Medical Terminology
Understands all insurance types (PPO's, Commercial, Point of Service, HMO's, Military, Medi-Cal, MediCare, Medical-Managed Care, etc.)
Knowledge of IDX, PCIS, EPIC
Neurosciences specialty

Patient Access Coordinator Resume Examples & Samples

5) Requests of patient/referring physician notes and any imaging/other studies needed for new patient visit
6) Follows Department procedure when patients call who do not yet have a BWH medical record number transferring them to the PSC for new patient registration prior to scheduling
7) As indicated sends out paperwork and communicates the need for a referral or authorization number per Payor guidelines. Accurately communicates date, time location and with which physician the patient is scheduled
8) Triages calls to the clinical nurses in Epilepsy or MS per Division policy
9) Prescription Refill Requests: Following Department and Epic guidelines, takes prescription refill requests from callers and enters the request into the Epic as a prescription refill request. Routes to the appropriate neurologist.. Transcribes requests made by fax. Has a low threshold for calling the patient to validate medication details
10) Patient messages:: following established Department/and division protocols, sends messages to the patient’s clinician. . Accurately conveys to the patient or caller within what timeframe the message will be responded to
11) Works collaboratively with practice-based colleagues to ensure all pre and post visit work is completed
12) Other tasks as requested by the Call Center Manager

Patient Access Coordinator Resume Examples & Samples

Ability to influence people, build relationships and collaborate within a multi-disciplinary team
Ability to solve complex problems
Robust knowledge of health insurance and medical coding
Displays positive attitudes towards assignments and others
Observes and promotes the HSS Standards of Care

PPS Patient Access Coordinator Resume Examples & Samples

Maintains oversight of the PAC rollouts at various markets and associated KPIs. Investigates issues and recommends corrective action or needed enhancements
Coordinates data retrieval from various markets for incorporation into appropriate KPIs and scorecards. Supports and conducts PAC training with the access center leaders and frontline employees. Responsible for coordinating ongoing training and support as necessary to the appropriate Patient Access market staff
Serves as a resource to PPS for finding innovative ways to use workflow to automate and enhance operations or to resolve operational issues/barriers to performance associated with Patient Access
Participates in workflow design and has a broad understanding of the scheduling and associated functions to ensure the AMR systems maintain expected outcomes for the end user and maintenance is being followed appropriately
Identifies and assists in the resolution of workflow issues and system queues, etc
Maintains complete and up-to-date documentation and files at all times, including Project Management documentation, KPIs, training materials, etc
Strong presentation and teaching skills are necessary to conduct appropriate training to support end user education
Demonstrates interpersonal skills when dealing with fellow employees, physicians, outside vendors and other customers
Demonstrates working knowledge of physician practice operations, principles as it pertains to Patient Access workflow, compliance, data integrity, HIPAA privacy and security and record retention
Assures that timelines and objectives are maintained and that productivity is kept in line to meet project objectives
Solid experience in Patient Access systems preferred
athenahealth experience preferred
Bachelor’s degree in Business, MIS, Computer Science or comparable degree or experience
Experience in customer or client service within corporate environment
Strong skills in Excel, ability to manage data files
Experience in customer service with hospitals and other corporate stakeholders with contract management systems
Excellent interpersonal skills and demonstrated ability to interact with all levels of employees and management

Patient Access Coordinator Resume Examples & Samples

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard
Collects relevant caller data to assist with measurement, tracking and reporting activities
Track inquires, questions and answers and provide resolution
May perform additional clerical duties as assigned
Accurately captures customer information and documents using messaging system to clinic staff and/or providers
Schedules appointments in Athena or other scheduling system using guidelines for area/department and optimizes use of provider schedules by following proper scheduling guidelines. Accurately matches customer with provider and/or test, updates and verifies patient information and provides information to customer regarding appointment details such as location, process steps, etc
Actively works wait lists, Workflow Dashboard, clinical inboxes and pulls patients forward to improve access for customers where appropriate
Contribute to Mission effectiveness by promoting the spirit embodied within the Mission Statement:Service to the Poor - support the cause of those who lack resources for a reasonable quality of life;Reverence - respect and compassion for the dignity and diversity of life;Integrity - inspiring trust through personal leadership;Wisdom - integrating excellence and stewardship;Creativity - courageous innovation;Dedication - affirming hope and joy in our ministry

Patient Access Coordinator Resume Examples & Samples

Assists Supervisor with preparing work schedules. Assigns daily work zones and oversees daily work activities of registrars. Assists management with interviewing, training and planning daily work. Addresses complaints and resolves issues; escalates to manager/director when appropriate
Prepares staff work schedules. Coordinates work assignments. Oversees employee workflow and facilitates problem resolution. Maintains staff productivity and accuracy statistics
Assists with employee performance appraisals. Assists with completing employee payroll
Participates in the development and implementation of department policies and procedures. Serves as advisor to associates with both new or revised departmental policies and procedures

Patient Access Coordinator Resume Examples & Samples

College education with bachelor degree in business administration, marketing or communication preferred
Secretarial experience with thorough knowledge of general office/clerical procedures, and good typing, computer and word processing skills
Ability to communicate effectively with hospital employees and the public
Bookkeeping and record keeping skills and experience with spread sheets and billing
Normal office environment. Ability to communicate via the telephone and in person with all levels of hospital employees, physicians, Board members, patients, visitors and outside agencies. Compose correspondence and operate computer

Patient Access Coordinator Resume Examples & Samples

Comes to work on time and as scheduled
Schedules new and return Neurology appointments and procedures
Accurately conveys to caller appointment details along with other necessary information
Schedules ancillary testing appointments from the order and conveys relevant information
Enters prescription refill requests in Epic following standard procedure
Updates patient demographic information following standard procedures
Communicates patient information via in basket messaging module in Epic
Works as a productive member of a multi-person Call Center team
Prior experience working in a customer service setting required
Prior call center experience, prior ambulatory care experience, prior neurology and/or managed care experience preferred

Patient Access Coordinator Resume Examples & Samples

Utilize customer service and sales skills to provide resolution to caller’s needs
Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services
Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations
Manage patient caseload to ensure conversion to admit
Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR
Bachelor’s Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
2-3 years of Customer Service and Sales experience
1 or more years in a call center atmosphere
Recovery and 12-step knowledge
Experience in a behavioral health setting

Patient Access Coordinator Resume Examples & Samples

Patient Access
Registration
Clinical Reviews
Oral and Written Communication

Patient Access Coordinator Resume Examples & Samples

High School diploma or GED required. Bachelors degree preferred
Formal training in medical terminology, hospital finance and customer relations a plus
Previous frontline medical office, hospital or business experience involving direct customer service with a paying customer will also be considered

Patient Access Coordinator Resume Examples & Samples

High School diploma or equivalent required. Bachelors preferred
Formal training in medical terminology, hospital finance and customer relations is preferred
Previous admission/registration experience or previous physician office, hospital, or other frontline customer contact service in a fast paced, high volume business setting
Demonstrated customer service skills required
Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and the professionalism to positively interact with other Overlake personnel are required
Outstanding professionalism, poise and tact in appearance, manner and personality

Patient Access Coordinator Resume Examples & Samples

Conducts scheduling, and pre-registration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order
Identifies payer authorization/referral requirements
Provides appropriate documentation and follow up to physician offices, case management department, and payers regarding authorization/referral deficiencies
Communicates team barriers, process flow or productivity issues to team lead
Assists team members with operational support and training
Assists in resolving patient issues requiring additional oversight in a concise and informative manner as required
High School diploma or GED required. Associates degree preferred
A minimum of two (2) previous years of related healthcare Revenue Cycle experience, preferably within a financial clearance setting required. Three (3) years’ experience preferred
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer
A service approach and orientation that emphasizes service satisfaction and quality

Patient Access Coordinator Resume Examples & Samples

Obtains limited clinical data based on service required. Corrects and updates all necessary data to assure timely, accurate bill submission
Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation. Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate. Delivers positive patient experience
Communicates team barriers, process flow or productivity issues to team lead. Assists team members with operational support and training
High School diploma or GED required; Associates degree preferred
Certification with Healthcare Financial Management Association or Certified Revenue Cycle

Lead Patient Access Coordinator Resume Examples & Samples

Ensure daily coverage of Access Center phone lines
Obtain and verify patient demographic & fiscal information
Ensure accuracy of all new patient records and testing associated with appointments
Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center
Other duties, as assigned
B.A. or B.S. preferred
1-2 years of healthcare experience or 1-2 years equivalent experience
Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software
Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give
Ability to interpret information as appropriate, answer more complex questions in the most professional manner
Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow
Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse