Patient Access Manager Resume Samples

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E Cole

Earlene

Cole

16015 Collins Way

Phoenix

+1 (555) 242 1966

16015 Collins Way

Phoenix

Phone

p +1 (555) 242 1966

Experience Experience

Philadelphia, PA

Patient Access Manager

Philadelphia, PA

Wuckert, Larson and Spencer

Philadelphia, PA

Patient Access Manager

25% - Working cross-functionally to identify and lead the resolution of patient access barriers, including: insurance coverage; reimbursement; financial limitations; site of care; procurement/distribution
Supervisor, PA
10% - Provide expertise and education on local and regional health plan policies, coverage, processes, etc. to the internal patient services organization, the market access field team, and the field sales organization
Represent Novartis and build relationships with relevant NHS stakeholders in order to ensure service/patient pathway challenges are identified and solutions implemented
Develop and implement action plans as identified
Personalized coordination of patient care using a multi-disciplinary team approach
Ongoing support of One Path Customer Service team and when necessary working as a liaison between One Path and our customer

Houston, TX

Patient Access Manager LSD / HAE

Houston, TX

Murphy-Bashirian

Houston, TX

Patient Access Manager LSD / HAE

Provide expertise in coordination of care, working with internal case managers, RBM’s, sites of care, and payors
Provide claims tracking and troubleshooting expertise to treating site
Ongoing support of One Path Customer Service team and when necessary working as a liaison between One Path and our customers
Develop and implement special projects to address regional based objectives
Resource for alternative insurance options for patients and provide information on relevant reimbursement topics related to our products
Develop cutting edge marketing programs with the internal Shire HGT marketing team
Provide reimbursement education and support to sites of care/treatment centers if requested or necessary, with specific emphasis on One Path and Shire’s reimbursement support services

present

New York, NY

Patient Access Manager Sweden & Finland

New York, NY

Frami-Ernser

present

New York, NY

Patient Access Manager Sweden & Finland

present

Reviews accuracy of content related to disease state, medical content, patient management, or clinical utility
Stay updated via surveillance of communications and analyze and diabetes policy issues and trends
Differentiate ADC products adapting or evolving a global value story to a local healthcare context
Be a subject matter expert in HTA (health technology assessment) recommendations on medical devices for Continuous Glucose Monitoring
Build trusted and strategic relationships with Key Opinion Leaders, payers and influencing stakeholders to anticipate payers· agendas, plans and objectives
Consolidate planning and actions in local market access strategy & implementation plan taking into account short term and mid-term business goals
Implementation of necessary contractual agreements for reimbursement including their maintenance and monitoring and internal communication and training

Education Education

Bachelor’s Degree in Business Administration

University of California, San Diego

Bachelor’s Degree in Business Administration

Skills Skills

Strong knowledge and ability to drive operational metrics
High attention to detail and strong organizational skills
Ability to receive and express detailed information through oral and written communications
Strong analytical skills and ability to report on meaningful activity in the region
Excellent written and verbal communication skills
Policies & Procedures - Articulates knowledge and understanding of organizational policies, procedures and systems
Leadership - Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Policies & Procedures- articulates knowledge and understanding of organizational policies, procedures and systems
Leadership- guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

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Patient Access Manager Resume Examples & Samples

25% - Working cross-functionally to identify and lead the resolution of patient access barriers, including: insurance coverage; reimbursement; financial limitations; site of care; procurement/distribution
25% -Working directly with the following internal and external groups to revolve access issues described above: patients and/or their families and caregivers; public and private payers (local, regional, and national); specialty pharmacies and specialty distributors; physician offices, hospitals, infusion centers, and other sites of care; patient advocacy organizations; procurement/distribution
10% - Provide expertise and education on local and regional health plan policies, coverage, processes, etc. to the internal patient services organization, the market access field team, and the field sales organization
20% - Educate patients, families, and caregivers on coverage and reimbursement as well as available Shire service

Patient Access Manager Resume Examples & Samples

Ongoing support of One Path Customer Service team and when necessary working as a liaison between One Path and our customer
Provide reimbursement education and support to sites of care/treatment centers if requested or necessary, with specific emphasis on One Path and Shire’s reimbursement support services Reimbursement conflict resolution with assigned accounts Provide claims tracking and troubleshooting expertise to treating site
Representing Shire at Regional and National Conventions Develop cutting edge marketing programs with the internal Shire marketing team
3+ years of field based experience in account mgmt, sales or medical affairs

Patient Access Manager LSD / HAE Resume Examples & Samples

Personalized coordination of patient care using a multi-disciplinary team approach
Resource to providers/hospitals regarding billing, reimbursement and procurement options
Provide reimbursement education and support to sites of care/treatment centers if requested or necessary, with specific emphasis on One Path and Shire’s reimbursement support services
3+ years of prior relationship management experience

Patient Access Manager Resume Examples & Samples

70%: Responsibility for patient access
30%: Site Support and Other responsibility
Must have 3+ years of prior relationship management experience
Must have 3+ years of field based experience in account management, sales or medical affairs
Bilingual (fluent in both English and Spanish) required

Patient Access Manager Resume Examples & Samples

Assesses the individual needs of the patient and develops an appropriate education plan of action, taking into account the patient’s family and team of healthcare providers
Educate the office staff regarding billing, coding, healthcare reform and other pertinent issues regarding access to healthcare
Guide the patient through the appeals process and coordinate the delivery of appropriate documentation for each appeal in order to maintain coverage for medical services
Minimum 5 years pharma/account management experience
Buy and bill experience and success required
Biologic/biotech reimbursement experience preferred
Professional, proactive demeanor

Patient Access Manager Resume Examples & Samples

Create and maintain deep engagement with, and support for, patients throughout their cancer journey, providing ongoing support, education and access to quality care
Promote Information Specialists in LLS’s Information Resource Center as an essential point of initial contact, inside and outside of LLS, for disease, treatment and support information
Develop and support a strong patient access volunteer infrastructure to help implement patient access strategies; identify volunteer opportunities to better reach underserved communities through provider and community outreach
Build mission committees with local oncology professionals and key volunteers to cultivate relationships with LLS Chapters and to assist with patient outreach and events. Provide ongoing communication about patient access strategies and goals to internal and external stakeholders
Conduct community-based patient education programs in select markets and underserved areas
Partner with campaign and donor development to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, individual donors and corporate funders
Engage patients, caregivers, and health care professionals in campaign, donor development and mission-related activities
Partner with advocacy and campaign staff to identify advocates and patient stories and maintain engagement in policy initiatives
Collaborate and partner with internal stakeholders including Executive Directors, Patient Access Managers, Volunteer Development Managers, Campaign, Chapter and Home Office staff to ensure joint planning, mutually beneficial support, and effective advancement toward LLS’s overarching goals and strategies
Ongoing management of budgeted resources
Ongoing assessment of the education, resource, and service needs of patients and providers in the chapter area
Timely compliance with all reporting requirements
BA or BS; advanced degree or equivalent experience a plus
Experience developing and managing volunteers preferred
3-7 years of progressively responsible related experience
Health education background preferred

Patient Access Manager Resume Examples & Samples

Collaborating with the Business Leader and Account Team to create and implement a locality access plan which is aligned to both franchise and team objectives incorporating both commissioning and service activities and informing the Key Account plans
Customer facing account management responsibility for NHS decision makers in their designated Health Economy
Build sustainable strategic relationships with key regional influencing centres that set guidance at a sub national level and have a broader national impact beyond the immediate local geography
Ensure key insights are fed back to appropriate internal stakeholders
Develop an in-depth understanding of national/local policy with the ability to influence and shape the local health economy
Ensure an optimum environment for the prescribing of the Novartis medicines to ensure patients have appropriate access
Secure and implement positive NHS policy (including guidelines, funding and budget inclusion) and NICE implementation
Develop and implement partnership initiatives with customers where there is a prioritized patient need; principles of these initiatives are consistent with the franchise, business & account plan objectives
Build business cases/Joint working proposals and gain approval from Trust board and the Franchise Leadership team
Create and maintain strategic and operational relationships with influential NHS customers; Translate and share key trends and market feedback with Business Leader & Market Access Excellence
To develop, maintain and share an excellent understanding of the NHS, enabling environmental assessment and develop insights and intelligence to facilitate competitive advantage and inform development of local market access tools and materials
To comply with appropriate external regulations- ABPI and Novartis policies and procedures
Direct or indirect leadership experience or with sales teams, service projects and or commissioning customers
Cross-functional working
Functional Experiences
Customer facing roles interacting with senior NHS staff
Market Access and/or Service Development experience desirable

Admitting / Patient Access Manager Resume Examples & Samples

Selects, trains/orients and assigns department staff (either directly or through subordinate supervisor)
Develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel actions
Develops department goals and objectives, and establishes and implements policies and procedures for department operation
Develops and recommends department operating budget and ensures that department operates within budget
Ensures that department complies with hospital established policies, quality assurance programs, safety, environmental, and infection control policies and procedures
Reviews Admitting Department operations to ensure compliance with TJC
Ensures that staff comply with the basic money handling procedures during changes from manual to computer application
Identifies improvement opportunity to systems and makes recommendations to the appropriate department management
Monitors and directs the identification of patient liability and ensures accurate and timely collections
Ensures that all insurance benefits coverage meets standards of admission as dictated by hospital policy
Relies on extensive experience and judgment to plan and accomplish goals
Assures an understanding and application of superior customer service at all levels of supervised staff while instilling the skill to and understanding of the importance of collecting cash or data from the patient
Develops and maintains positive working relationships with all levels of personnel and physicians and divisional staff
Contributes to the design and implementation of successful practices for patient revenue that have favorable outcomes and are value-added
Stays abreast of changes to Kaiser Permanente's benefit packages and reimbursement schemes from other payers and communicate them to front-line personnel
Hires, coaches, trains and disciplines front-line staff who perform the functions of identification, collection, cashiering, accounting for and depositing of daily cash receipts
May share the performance monitoring of other staff who performs the registration function but reports into another department
Coaches staff on resolving customer complaints and may intercede when necessary
Monitors/trends/provides feedback to management of OP/IP/ED collections for 250-500 registration staff
Minimum three (3) years of experience in management or supervisory capacity in the revenue cycle environment, preferably in a in an acute care hospital
Prior Union experience
Patient Access experience: knowledge in registration, insurance verification, point of service collections, MFA and knowledge, non-member process experience needed

Patient Access Manager Resume Examples & Samples

25%: Working cross-functionally to identify and lead the resolution of patient access barriers, including: insurance coverage; reimbursement; financial limitations; site of care; procurement/distribution
25%: Working directly with the following internal and external groups to revolve access issues described above: patients and/or their families and caregivers; public and private payers (local, regional, and national); specialty pharmacies and specialty distributors; physician offices, hospitals, infusion centers, and other sites of care; patient advocacy organizations; procurement/distribution
10%: Provide expertise and education on local and regional health plan policies, coverage, processes, etc. to the internal patient services organization, the market access field team, and the field sales organization
20%: Educate patients, families, and caregivers on coverage and reimbursement as well as available Shire service
20%: Participate in regular cross-functional team meetings to coordinate patient services activities and field activities; cross-functional team includes case managers and field sales, and may include other functions as appropriate

Patient Access Manager Resume Examples & Samples

Must have understanding of and ability to interpret insurances, 501R and. Charity Assistance according to Hospital, Federal and State guidelines
Knowledge of medical terminology, familiarity with HCPCS and ICD10 coding, insurance, and reimbursement contracts
Able to work varied shifts and weekends when necessary
Flexibility to respond to changing priorities/work
Bachelor's degree or equivalent, preferred
Minimum 3 years Patient Access supervisory experience, required
3-5 years Patient Access Leadership experience, preferred

Patient Access Manager Resume Examples & Samples

Associate’s degree or 4 years of relevant experience required. Bachelor’s degree is preferred
Minimum of 4 years of face to face customer service experience is required
Minimum of 2 years of management experience is required, including experience in interviewing, talent selection, and employee development
Experience working in an Emergency Department is preferred
Experience working with patient records and charts is preferred
Understanding of insurance plans is preferred

Regional Patient Access Manager Resume Examples & Samples

Ensures that each patient and team member is given the highest level of customer service and treated with the utmost respect
Leads patient access departments; provides conflict resolution for facility issues, and collaborates with department leads to ensure facility performance
Serves as a resource for Patient Access Leads and Patient Access Staff
Assist in training new Patient Access Leads
Monitors, coaches, develops, and evaluates performance of staff on an ongoing basis in accordance with applicable performance standards; collaborates with respective VP/Directors/Regional Managers on technical aspects
Establishes and maintains effective working relationships with vendors, employees, managers, and physicians
Serves as primary contact for all Patient Access internal communications regarding the facility
Responsible for implementation and education of all new Patient Access policies and procedures
Assist in recommendations of Patient Access goals for each ER and track performance against final goals
Assist with regional growth planning and new facility openings as required
Assists in development of retention strategy & plan for existing staff
Associate degree or equivalent
Perform duties in a fast paced emergency room

Patient Access Manager, Procysbi Resume Examples & Samples

Provide reimbursement education and support to physician’s offices with specific emphasis on HorizonCares/RaptorCares® reimbursement support services
Secure written opt-in and HIPAA waivers to the patient support program for patients in the region
Maintain contact with patients who have opted-in and ensure excellent customer service
Connect patients with insurance services when necessary to ensure continuity of care for the patient
Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary
Respond immediately to patient and patient family questions and concerns; resolve patient/caregiver issues
Connect patients with and warm transfer to appropriate financial assistance programs, if eligible
Connect patients with external support programs that may be available in the region, as needed
Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
Represent Horizon Pharma at external meetings
Ability to handle difficult patient cases and resolve hurdles
Ability to work in team environment and manage communication with case managers and sales reps
Strong analytical skills and ability to report on meaningful activity in the region
Nursing or other clinical background
Functional/Technical Skills
Intellectual Horsepower
Dealing with Ambiguity

Patient Access Manager, Krystexxa Resume Examples & Samples

Works closely with the Horizon Pharma case management team and also Horizon’s regional business management representatives
Ensure a smooth process for drug access, the team works with the patient to help obtain authorization prior to treatment. Sometimes services are performed without a pre-authorization and the PAM and the case manager’s work together to resolve any related issues
Provide accessible co-pay assistance programs, national foundations and free drug programs; and are able to provide information for these options to patients as needed
Develop a cohesive relationship with the patients and their families as they navigate through the healthcare system and the options that may be available
Empower the patient to become their own advocate
Minimum of a Bachelor’s Degree required
Rheumatology therapeutic area experience preferred
Experience working with institutions and integrated delivery networks preferred
Experience working in a team environment which successfully partners with all Commercial Operations functions

Patient Access Manager Resume Examples & Samples

Support and educate patients and caregivers about Horizon Pharma products and services, including product support and information, dosing and administration, reimbursement services, and other education as needed
Provide reimbursement education and support to physician’s offices with specific emphasis on TranscendRare/HorizonCares reimbursement support services
Partner with Safety and PV. Report AE’s and product complaints through medical information
Coordinate with case managers and home office commercial team
5+ years of field-based experience in patient services, reimbursement, medical affairs, or account management
Scientific background and ability to learn product and disease information
Familiarity with HIPAA guidelines and FDA requirements
Familiarity with and Adherence to internal and OIG Compliance guidelines a must
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment
Must be bilingual: fluent in English and Spanish
Prior experience as a case manager
Nutritionist, Dietician, Nursing or other clinical background
Orphan or Rare disease experience

Patient Access Manager Sweden & Finland Resume Examples & Samples

Position will I line with global market access strategies create payer models showing cost efficiency and clinical outcomes benefits that creates pathways into the Swedish and Finish markets
Position will have a clear understanding on our unique diabetes portfolio and also competitors in terms of product features and studies made both locally and globally in our field that can affect our market strategy short and long term
Position will work closely with local market access to meet with payers to secure regional as well as national market access for our portfolio. The positon should be able to transfer clinical outcomes to commercial message and economic benefits as well as quality of life parameters when possible
One of the primary tasks of this position is to monitor and anticipate relevant reimbursement developments in the statutory and private payer segment and to create action plans to address upcoming patient access challenges
Position should develop a clear clinical pathway in Country to achieve increased patient access routes in market
ADC products (coding, coverage & payment) in the statutory and private payer segment
Position will coordinate strategic initiatives and payer projects with the objective to penetrate awareness of ADC Products and its value under real-life conditions
Position will establish and leverage relationships to key stakeholders in the statutory and private payer segment, developing customer intimacy and aiming for mutually beneficial partnership opportunities
Position will be responsible for media surveillance within the Swedish market
Position will coordinate the work of communication through social media
Position will support Market Access in interaction with global market access team
Position reports to Market Access Manager Sweden and Finland
Analyze patient access trends I health policy changes and continuously map reimbursement requirements within the statutory and private payer landscape. Anticipate access barriers and cost containment risks. Negotiate funding and price for our products (if applicable) and support our pipeline products in reimbursement negotiations with statutory and private payers
Stay updated via surveillance of communications and analyze and diabetes policy issues and trends
Implementation of necessary contractual agreements for reimbursement including their maintenance and monitoring and internal communication and training
Differentiate ADC products adapting or evolving a global value story to a local healthcare context
In order to avoid price erosion and get preference. Develop appropriate communication platforms to reinforce the value messages for our products (e.g. workshops, payer info material) to statutory and private payers
Be a subject matter expert in HTA (health technology assessment) recommendations on medical devices for Continuous Glucose Monitoring
Adapt global Health Economic (HE) models to local health care context, where appropriate build own HE models and lead publication & communication activities
Understand, describe and prioritize most relevant (influential, accessible) patient access stakeholders (payers, governmental bodies, industry associations, professional associations and other stakeholders) for local ADC organization/business
Build trusted and strategic relationships with Key Opinion Leaders, payers and influencing stakeholders to anticipate payers· agendas, plans and objectives
Understand the specific needs of payers and reimbursement-related stakeholders and identify mutually beneficial partnering opportunities
Analyze market access trends I health policy changes and continuously map reimbursement requirements by payer type for on market products. Anticipate access barriers and cost containment risks. Negotiate funding and price (if applicable) and support our products in reimbursement negotiations and health technology assessments

Patient Access Manager Resume Examples & Samples

Oversee employees time and work schedules
Run reports for director
Train staff for new policies and procedures
Create policies and procedures that will better improve efficiency of employees

Patient Access Manager Resume Examples & Samples

Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourage creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and supports employee decision-making within their scope of responsibilities
Accountable for KPIs for assigned Patient Access operations. Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations. Recognize areas of excellence
Participates in and, where appropriate, leads cross functional revenue cycle projects

Patient Access Manager Needed Resume Examples & Samples

Collaborating with the Business Leader and Account Team to create and implement a locality access plan which is aligned to both franchise and team objectives incorporating both commissioning and service activities and informing the Key Account plans
Customer facing account management responsibility for NHS decision makers in their designated Health Economy
Represent Novartis and build trust and relationships with key commissioning stakeholders at a regional and local level
Build sustainable strategic relationships with key regional influencing centres that set guidance at a sub national level and have a broader national impact beyond the immediate local geography
Develop an in-depth understanding of national/local policy with the ability to influence and shape the local health economy
Ensure an optimum environment for the prescribing of the Novartis medicines to ensure patients have appropriate access
Secure and implement positive NHS policy (including guidelines, funding and budget inclusion) and NICE/SMC/AWMSG implementation
Represent Novartis and build relationships with relevant NHS stakeholders in order to ensure service/patient pathway challenges are identified and solutions implemented
To map the locality funding flows, decision making process and key commissioning stakeholders in order to inform and implement the business plan
Develop and implement partnership initiatives with customers where there is a prioritized patient need; principles of these initiatives are consistent with the franchise, business & account plan objectives
Build business cases/Joint working proposals and gain approval from Trust board and the Franchise Leadership team
Measure progress of agreed key commissioning & service activities designed to improve the speed and ease of patient access and optimise patient care in line with agreed KPIs and project management principles
Degree in related field (Science or Business) or equivalent education desired
Direct or indirect leadership experience with sales teams, service projects or commissioning customers
Matrix working
Key Account Management
Customer facing roles interacting with senior NHS staff
Market Access and/or Service Development experience

Patient Access Manager Resume Examples & Samples

Strong understanding of medical terminology
Relate well with medical staff, departmental staff, hospital staff and patients
The ability to handle stressful situations diplomatically and professionally
Ability to respond to the unexpected and identify/solve problems quickly
Must be able to manage, supervise and proactively communicate under pressure from multiple departments. Responsivities include making associate employment decisions as well as evaluating associates and coaching them to success
Ability to coach, train, and manage team leads and/or other managers
Ability to develop and articulate business strategies internally and externally
Fully proficient with all managerial functions
Ability to insure consistent implementation of programs across multiple business units or functions (e.g., IP, Client, and Functional)
Ability to proactively identify areas of potential for future business risks
Ability to assume on-call responsibilities as required
5 years of experience in hospital Patient Access
3-5 years of supervisory experience
Must reside in or be willing to relocate to Bakersfield, CA
3-5 years in patient access or physician office environment

Patient Access Manager PA / PFS Altamonte Resume Examples & Samples

Self-motivator and quick thinker who is proactive and results oriented; responsive to ever-changing matrix of hospital needs and acts accordingly
Proficient in performance of basic math functions and communicates professionally and effectively in English, both verbally and in writing)
Four (4) year college degree in Business, Healthcare or Health Services Administration, Health Information Management, Communications, Finance, Accounting, Public Administration, Human Resources, Management, or Marketing (preferred)

Patient Access Manager, Krystexxa Resume Examples & Samples

Bachelor’s Degree required
Nursing experience is a plus
Patient interaction and support experience preferred
Biologic/biotech buy and bill experience in a reimbursement role preferred
Rheumatology therapeutic area experience a plus
Proven success in working in a cross functional environment
In good standing in territory one full year
Must live within expansion geography
ASD/RD & VP approval is required prior to applying for position
Meets job qualifications, level of experience and success competencies outlined for this role

Patient Access Manager Resume Examples & Samples

Must have understanding of and ability to interpret insurances, 501R and Financial Assistance according to Hospital, Federal and State guidelines
Knowledge of medical terminology, familiarity with HCPCS and ICD10 coding
At least 3 years of management experience
At least 5 years of relevant work experience
At least 5 years of Patient Access experience

Patient Access Manager Resume Examples & Samples

Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions. Actively practice budget/cost management
Develop and implement action plans as identified
Manages all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines
Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set
Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines
Consistently communicates appropriate information to staff and provides feedback to Director and CFO. Communicates deficits and problems to supervisor with recommended solutions for improvements

Patient Access Manager Resume Examples & Samples

May manage multiple admission sites and develops procedures, organizes personnel and flow, and prioritizes department initiatives
Develops, evaluates and implements individual training plans and staff development programs for the department
Coordinates coverage for absent personnel
Assesses and communicates rates, charges, services, discounts, managed care contracts and hospital policies regarding payment of bills
Establishes and evaluates processes for the department including the collection of payments from patients upon admission/discharge
Develops and analyzes weekly, monthly and annual reports and communicates results to staff and management including monthly up-front cash collections, number of admissions/registrations per month, monthly pre-registration percentage
Monitors regulatory issues (federal and state) for compliance that impact the department
Oversees all admissions, registration, pre-certification/pre-authorization, insurance verification, financial counseling, on-site cashiering and bed control personnel
Monitors, tracks and evaluates performance including number of admissions/registrations per FTE per month, error rate for front-end staff, percentage of pre-registrations, customer satisfaction and patient wait times. Responds to complaints or inquiries as referred by the department staff

Patient Access Manager Resume Examples & Samples

Customer orientation- establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical execution- oversees the development, deployment and direction of complex programs and processes
PC skills- demonstrates proficiency in Microsoft Office applications and others as required
Financial management- applies tools and processes to successfully manage to budget
Minimum 3 years’ management experience required

Patient Access Manager Resume Examples & Samples

Manages the fiscal resources of the department in a manner that is financially responsible and consistent with the overall goals of the organization by
Preparing timely budgets consistent with the financial plan
Efficiently managing resources: labor, services, supplies, materials, communication/data, and space
Identifying opportunities to improve performance e.g. LOS, utilization of resources (overtime, supplies), variances
Analyzing work processing and removing inefficiencies. Reduces re-work and wasted materials/resources
Involving staff in cost containment
Demonstrates visibility and builds trust among team members; seeks opportunities to reward and recognize staff; fosters strong team cohesiveness within own area of responsibility
Creating an environment that yields efficient and effective work processes
Clearly defining roles and relationships within the team; cultivating strong working relationships among its members
Providing direct feedback to others; responds to staff issues quickly and directly
Empowering staff to share in decisions that affect their practice; recognizes the value of their contributions
Keeping projects on track; working with team to eliminate or minimize barriers. Addresses obstacles as they arise; coaches to minimize impact
Manages and develops human resources consistent with organizational values, guidelines, regulatory agencies, established contracts and legal requirements by
Ensuring that staff qualifications are consistent with job responsibilities; job descriptions reflect accurately performance expectations and requirements
Following Human Resources Guidelines for hiring, managing performance, and participation in workplace activities and services
Exercising discretion and astuteness during the interview and hiring process
Evaluating performance and competency to perform job duties within prescribed timeframes
Participating in the development and orientation of direct reports, managers and staff
Providing regular and constructive feedback. Offers negative feedback privately; respects confidentiality at all levels
Manages daily operations of Patient Access Department
Establishes benchmarks for staff productivity and quality --oversees monitoring of benchmark tracking
Ensures staff recruitment, development and provides input to Vice President on hiring and terminating employees. Keeps direct supervisor(s) informed of staffing deficiencies
Monitors registration staff schedules to ensure adequate coverage for patient flows
Schedules quarterly training sessions on new initiatives and updates related to customer service, new practice management system functionality, and insurance participation guidelines, etc
Ensures copayments and outstanding balances are collected from patients as needed
Manages interdepartmental operations communications and processes regarding registration functions
In conjunction with Clinical Management, establishes customer service standards for all Patient Access functions that align with Summit Medical Group's vision and mission. Includes oversight and support of staff not directly reporting to Patient Access located in the clinical offices
Collaborates with clinical managers to evaluate, improve and revise front desk workflows and processes
Acts as a liaison between Revenue Cycle and Clinical Services staff to provide training and education in insurance participation, collection of copays and outstanding balances, self-pay charge process, etc
Project management lead on rollout of new services and new system functionality or process change in pre-service area in organization
Consults with IT staff on system issues and functionality as it relates to pre-service functions
Develops and documents process improvement workflows in registration areas
Develops and delivers training as it relates to new system functionality and changes in workflow
Develop and documents new services workflows
Serves as project lead on rollout of new initiatives related to customer service and workflow enhancement for pre-service functions
Other job duties as required

Patient Access Manager Resume Examples & Samples

Organization - Proactively prioritizes needs and effectively manages resources
Communication - Communicates clearly and concisely
Leadership - Guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer Orientation - Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Tactical Execution - Oversees the development, deployment and direction of complex programs and processes
Policies & Procedures - Articulates knowledge and understanding of organizational policies, procedures and systems
PC Skills - Demonstrates proficiency in Microsoft Office applications and others as required
Financial Management - Applies tools and processes to successfully manage to budget
Minimum of 1 year hospital experience in Patient Access department required