Patient Account Rep Resume Samples

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E Wilkinson

Era

Wilkinson

41998 Dickinson Mountain

Dallas

+1 (555) 746 2703

41998 Dickinson Mountain

Dallas

Phone

p +1 (555) 746 2703

Experience Experience

Detroit, MI

Patient Account Rep

Detroit, MI

Rath-Wintheiser

Detroit, MI

Patient Account Rep

Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks. Researches overpayments, identifies root causes or trends, processes refunds, takes corrective action, and reports findings to supervisor. Responsible for working on credit work queues and processing refunds for any transaction, unmatched in Epic, that results in the amount remaining undistributed
24/7 Department. Mid-day/2nd shift hours will vary with shift times starting between 11a and 2p and varying in length between 7.5 and 9.5 hours 4-5 days per week. Mandatory every other weekend and 50% of holidays
Participate and attend meetings, training seminars and in-services to develop job knowledge. Attend various conference calls, webinars or advanced training to provide assistance to the team members
Provide enhanced training and assist staff with techniques to increase production, quality and collections. Participate in the new hire peer interviewing process
Update registration information, post denial codes and adjustments in practice management systems
Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory
Identify issues or trending and provide suggestions for resolution

Detroit, MI

Workers Comp-patient Account Rep

Detroit, MI

Braun Inc

Detroit, MI

Workers Comp-patient Account Rep

Researches delinquent claims to identify problems with employer/carrier. Identify trends and report findings to manager. Works with manager to resolve issues
Consistently reaches A/R aging goals for Workers' Compensation (W/C) accounts
Researches denials. Processes and/or appeal denials according to established PFS guidelines
Knowledge of Work Comp payers and policies including Department of Labor
Performs other projects and duties as related to organization's objectives
Resolves patient, carrier, employer group and other department staff inquiries according to established PFS protocols
Understands coverage and registration guidelines as they apply to Workers' Compensation accounts and coverages

present

Philadelphia, PA

Lead-patient Account Rep

Philadelphia, PA

Kunze Group

present

Philadelphia, PA

Lead-patient Account Rep

present

Participate and attend meetings, training seminars and in-services to develop job knowledge. Attend various conference calls, webinars or advanced training to provide assistance to the team members. Respond timely to emails and telephone messages from the staff, management and the client. Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions
Provide assistance, coaching and training to staff members, including new hires
Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary. Accurately and thoroughly document the pertinent collection activity performed
Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions
Provide assistance, coaching and training to staff members, including new hires. Provide enhanced training and assist staff with techniques to increase production, quality and collections. Participate in the new hire peer interviewing process. Assist in special projects assigned by management
Assist in special projects assigned by management
Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites. May maintain a large dollar inventory desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged

Education Education

Bachelor’s Degree in Initiative

University of Virginia

Bachelor’s Degree in Initiative

Skills Skills

Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.)
Very good written and verbal communication skills
Strong interpersonal skills
Quality Improvement
Advanced knowledge of UB-04 and Explanation of Benefits (EOB) interpretation
Advanced knowledge of CPT and ICD-9 codes
Advanced knowledge of insurance billing, collections and insurance terminology
Good written and verbal communication skills
Account Research/Patient Education: Assists patients with difficult billing issues and researches patient accounts, bank reconciliation, etc. as applicable

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11 Patient Account Rep resume templates

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Bwpo Senior Patient Account Rep Resume Examples & Samples

Thorough knowledge of Physician third party billing and collections required
Proficient knowledge of Microsoft Word and Excel
Excellent organizational skills
Strong interpersonal skills, service orientation, and teamwork

Patient Account Rep Resume Examples & Samples

Demonstrates professional, appropriate, effective and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image
Demonstrates positive professional customer service in all patient, staff, and visitor contacts
Utilizes interpersonal skills to establish and maintain healthy interpersonal relationships with healthcare members, patients, and families
Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
Proactively acts as patient advocate, responding to and working to resolve patient concerns
Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs
Operation of various office machines (i.e. fax, copier, phone, and computer)
Participates effectively as a team member in the clinic
Work includes cross coverage in other areas as team needs
Misc. office duties
One year experience in accounts receivable or health insurance in a medical setting required
One-year experience on personal computers and/or mainframe terminal and office calculators required
Coder certification preferred
Successful completion of a medical terminology class preferred
A minimum of one year current experience of CPT, ICD-9, and HCFA 1500 required

Patient Account Rep Resume Examples & Samples

Participate and attend meetings, training seminars and in-services to develop job knowledge. Attend various conference calls, webinars or advanced training to provide assistance to the team members
Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions
Very good written and verbal communication skills

Lead-patient Account Rep Resume Examples & Samples

Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites. May maintain a large dollar inventory desk as well as serve as just-in-time staffing, working inventory for team members that may be absent or backlogged
Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary. Accurately and thoroughly document the pertinent collection activity performed
Review the account information and necessary system applications to determine the next appropriate work activity
Perform appropriate billing functions, including manual re-bills as well as electronic submission to payers. Edit claims to meet and satisfy billing compliance guidelines for electronic submission. Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory. Proactively identify issues or trending and provide suggestions for resolution
Participate and attend meetings, training seminars and in-services to develop job knowledge. Attend various conference calls, webinars or advanced training to provide assistance to the team members. Respond timely to emails and telephone messages from the staff, management and the client. Effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions
Advanced knowledge of CPT and ICD-9 codes

Senior Patient Account Rep Resume Examples & Samples

Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites and filing appeals
Effectively resolves complex or aged inventory, including payment research and payment recoups with minimal or no assistance necessary
Identify and communicate issues to management, including payer, system or escalated account issues as well as assist in the development of solutions
Assist with special projects assigned by management as needed
Assist new or existing staff with training or techniques to increase production and quality as well as provide A/R support for the team or team members that may be absent or backlogged

Patient Account Rep Resume Examples & Samples

Ability to handle multiple priorities at once with minimal supervision
Ability to organize and communicate clearly
Provide or willing to obtain CPR certification
Must be able to work variable shifts including days, evenings and weekends

Patient Account Rep Resume Examples & Samples

Work in a multitude of healthcare patient accounting systems to assist patient in resolving account
Follow established call model to collect balance in full or secure payment arrangements prior to the account moving to Bad Debt
Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently and serve as a mentor to new employees by assisting with their training and development
Work with insurance companies as needed and complete any necessary correspondence to facilitate account resolution
Accept constructive criticism and listen to recorded calls in an effort to improve call quality and collection dollars
Strict adherence to HIPAA, HiTech and all state and federal regularions relating to account collections and patient privacy

Patient Account Rep Patient Access Days Resume Examples & Samples

Enters data for patient accounts, registration, finance and reimbursement functions
Prepares intake packet and sends requisite paperwork to appropriate staff, providers, and departments
Ensures that all documentation and verification required is finalized prior to billing
Exhibits and adheres to CHI Franciscan Health’s Core Values of Reverence, Integrity, Compassion and Excellence
Successful completion of an accredited medical terminology course(s) or equivalent on-the-job training, and two years of related work experience in patient registration, insurance verification, or related function that demonstrates attainment of the requisite job knowledge skills/abilities

Patient Account Rep-frisco NIC Resume Examples & Samples

Responsible for all aspects of insurance follow up and collections, including making telephone calls, accessing payer websites
Advanced technical skills including PC and MS Outlook
3-6 years experience in Medical/Hospital Insurance related collections

Patient Account Rep-dme Resume Examples & Samples

Ensure patient satisfaction through timely and effective patient account maintenance including assistance with billing, third-party payments, adjustments, information verification and record maintenance
Submit claims to government agencies, medical service bureaus, and insurance companies ensuring that accounts are billed appropriately by auditing charges to ensure accurate procedure codes, billing data and patient information submitted
Interpret and communicate information regarding credit policies and procedures, billing practices, insurance submission and out-of-pocket patient responsibility. Keeps abreast of current/revised regulatory requirements (e.g. Medicare/Medicaid) relating to the billing of durable medical equipment, orthotics, prosthetics and related products, as well as pharmacy billing; provides information regarding implementation of new codes and revision of charge documents as requested
Accurately and timely post private payments, insurance payments, disallows and/or denials to appropriate patient account, calculate patient responsibility, interpret explanation of benefit message codes, identify payment discrepancies by contacting insurance carrier, and determine if rebilling is necessary
Function as liaison between patients and clinic staff on claims, billing questions or insurance related issues. Provides feedback and in-service training to retail pharmacy and hospital staff with respect to billing/documentation requirements and restrictions on supplies and equipment. Act as a resource to physicians, providers administrators and patients regarding health insurance claim policies, procedures and requirements. Respond to inquiries from agencies, bureaus, and insurance companies to assist in the claim payment process. Effectively process patient, clinic and insurance correspondence, including requests for refunds and collections when warranted
Accurate batch balancing and reporting. Trace errors, record adjustments to proper accounts and determine the appropriate destination for unidentified funds
Submit claims to secondary insurers as required. Ensure deposits balance to posting and resolve any discrepancies
Manages monthly renewals of all rental equipment, including notifying appropriate department for pickup due to length of need expiration
High School Diploma or GED equivalent required
A basic course in medical terminology, medical billing and/or accounting preferred
Within the last 18 months, 12 – 18 months charge and payment posting experience in a healthcare environment required. Knowledge of insurance companies, CPT and diagnosis codes as well as experience following billed and denied claims
Knowledge of DME medical billing and reimbursement standards, procedures and documentation
Knowledge of pharmacy billing and reimbursement standards, procedures and documentation

Lead-patient Account Rep Resume Examples & Samples

Effectively resolve complex or aged inventory, including payment research, payment recoups with minimal or no assistance necessary
Manage and maintain desk inventory, complete reports, and resolve high priority and aged inventory
Provide enhanced training and assist staff with techniques to increase production, quality and collections
Attend various conference calls, webinars or advanced training to provide assistance to the team members

Patient Account Rep-collections Resume Examples & Samples

One year computerized medical billing or related experience preferred
Knowledge of medical terminology. Knowledge of Medicare and Medi-Cal reimbursement processes. Basic knowledge of accounting procedures and computer based accounts receivable systems
Thorough understanding of HCFA 1500 and UB-04 billing required; basic understanding of coding
Can verify adequacy of demographic information
Basic knowledge of managed care programs and billing requirements necessary
Typing, data entry, 10-key, PC, and word processing skills, preferred

Patient Account Rep Resume Examples & Samples

Reviews and researches claims for denials reason. Prepares and files appeals timely. Completes Request for Reconsideration forms following payor requirements and submits within timely filing periods. Includes all applicable clinical documentation in accordance with HIPAA Privacy Standards and to ensure maximum reimbursement. Follows established Patient Accounts appeal guidelines. Processes insurance/patient correspondence, VOC, and ticklers follow-up based on established Midwest Physician Administrative Services Insurance Follow Up unit policies and procedures. Researches delinquent claims to identify payer and/or claim office trends, applies approved payer rule adjustments, resubmits missing claims, and reports findings to supervisor. Identifies coding errors and prepares clinical coding reviews. Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and MPAS Confidentiality Policy. Identifies coding errors and facilitates clinical coding review
Deal directly with customers either by telephone. Answers patient questions, inquires and concerns regarding their accounts & respond promptly to their inquiries. Works with patient to set up credit card payment and appropriate payment plans on their accounts where applicable. Identifies any billing or insurance errors and knows where to direct the issue for a resolution. Follows-up on inquires sent to see that a resolution has been made. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Answers patient questions on general information regarding physicians and our different locations/sites
Assist with answers phones for customer service
Review Department and clinical department coding coordinators on retro authorization requests and appeals. Involves Team Lead on complex issues or unanswered requests. Participates in the rotation of unit responsibilities. Attends available classes pertaining to position. Responsible for maintaining accurate and current resource material. Utilizes material appropriately when making determinations for claim appeals. Maintains department's policies and procedure timeliness and accuracy standards. Performs other projects and duties as related to organization's objectives
Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks. Researches overpayments, identifies root causes or trends, processes refunds, takes corrective action, and reports findings to supervisor. Responsible for working on credit work queues and processing refunds for any transaction, unmatched in Epic, that results in the amount remaining undistributed
Typing, computer knowledge, proficiency in excel and word. Insurance knowledge and background of CPT and ICD codes helpful. Familiarity with 5010, claims payments and customer service background helpful

Patient Account Rep-patient Accounting Resume Examples & Samples

Two years of recent employment in a medical environment handling medical insurance claims
Medical billing, cashiering and/or collection experience
Proficient knowledge and ability to accurately utilize all reimbursement tools and working experience with MediTech
Ability to coordinate projects involving planning, research, training and appropriate delegation
Experience with Microsoft Word, Excel and Outlook
Medical terminology completion

Patient Account Rep-patient Financial Services Resume Examples & Samples

Reviews and makes recommendations on patient financial statements
Acts as Iowa Heart Center representative with outside collection agencies
Follow up on non-sufficient funds checks
Review and prepare accounts for outside collection placement
Work with pre-registration staff on difficult accounts
Performs other special projects as assigned by supervisor
Monitors patient payment plans
Provides Customer Service coverage during absence of representative

Workers Comp-patient Account Rep Resume Examples & Samples

Consistently reaches A/R aging goals for Workers' Compensation (W/C) accounts
Confirms and documents W/C cases in accordance with established PFS policies and procedures
Researches denials. Processes and/or appeal denials according to established PFS guidelines
Researches delinquent claims to identify problems with employer/carrier. Identify trends and report findings to manager. Works with manager to resolve issues
Identifies coding errors and facilitates clinical coding reviews
Resolves patient, carrier, employer group and other department staff inquiries according to established PFS protocols
Researches overpayments, identifies root causes or trends, processes refunds, and reports findings to supervisor
Researches undistributed W/C payments. Confirms liability and processes refunds accordingly
Obtains medical records for documentation review using established DuPage Medical Group guidelines for order and return of medical records
Knowledge of Work Comp payers and policies including Department of Labor
Prepares claim payment, carrier, and employer issues and problems for review with supervisor
Monitors appeals and reports status to supervisor
Adheres to reporting requirements as established by supervisor
Understands and applies Workers' Compensation rules and regulations. Complies with adjustment and appeal procedures in conjunction with DMG Coding and Reimbursement guidelines
Understands coverage and registration guidelines as they apply to Workers' Compensation accounts and coverages
Interacts with other group, administration and PFS department staff to successfully reduce the A/R
Participates in the rotation of unit responsibilities
Attends available classes pertaining to position
Responsible for maintaining accurate and current resource material. Utilizes material appropriately when making determinations for claim appeals
Maintains department's policies and procedure timeliness and accuracy standards
Performs other projects and duties as related to organization's objectives
Maintains confidentiality of all information as stipulated in the HIPAA Privacy Rules and DMG confidentiality policy
Effective in communicating verbally with other staff and departments related to Workers' Compensation claims and remittance
Schedules and prioritizes for self. Establishes strategies to accomplish specific results and produces desired results
Effective in identifying and analyzing problems. Generates alternatives and identifies possible solutions
Fosters teamwork and positive rapport within all departments to maximize achievement of goals
Knowledge of ICD-9, CPT and HCPCS
No licensure requirements

Patient Account Rep Senior Resume Examples & Samples

Researches and responds to patient and/or commercial payor inquiries timely, effectively and according to policies and procedures resulting in resolution
At all times, provides professional and exceptional customer service when interacting with internal and external customers resulting in resolution
Documents all communications in the financial system and updates demographics ensuring accuracy and appropriate information to move the account towards payment
Meets productivity goals as set by Management
Reviews and processes Commercial payor refunds in the financial system by insuring the refund amount is appropriate
Uses critical thinking skills to monitor and follow-up on Commercial claims to ensure correct hospital reimbursement in a timely and accurate manner, with minimal supervision
Demonstrates and shares knowledge of Commercial payor hospital account management, billing and collections skills with co-workers and offers assistance, when needed
Demonstrates appropriate, aggressive telephone and/or online follow-up as necessary to expedite payment of billed charges with minimal supervision
Makes suggestions for enhancements within the department and seeks to improve collection efforts
“Other duties as assigned”
Minimum 3 years hospital business office experience, preferred
Understanding of commercial insurance collections processes including denial resolution and appeals, preferred
Positive work ethics

Patient Account Rep Resume Examples & Samples

2 years of Medicaid/Medicare hospital collections experience
Prefer three years of hospital business office or medical related experience
Responds promptly to inquiries
Updates account information accordingly

Patient Account Rep-medicaid Resume Examples & Samples

Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math
Reviews incoming correspondence and takes appropriate action
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
Documents communications accurately and completely
Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
Serves as a mentor and resource for less experienced staff

Patient Account Rep Resume Examples & Samples

High School diploma or equivalent preferred
Previous call center experience of 1 year or more handling multiple incoming phone lines
Direct customer service experience in face to face environment is also a plus

Patient Account Rep, Comm Resume Examples & Samples

High School diploma or GED equivalent, required
1-year hospital, medical or medical insurance experience, required
Medical terminology/advanced training, preferred
ICD-9, HCPC, Revenue Codes, preferred

Patient Account Rep Resume Examples & Samples

Minimum 2 years’ experience and understanding of Commercial payor hospital collections processes required
Knowledge of medical terminology and coding, preferred
Use of 10-key calculator by touch preferred

Patient Account Rep-referrals Resume Examples & Samples

May be responsible for keeping department specific calendars (physical or electronic) up-to-date and accurate
Collects patient records, labs, charts, and other items necessary for patient appointments
May verify and/or re-verify insurance benefits and eligibility on all patient accounts prior to appointment
May explain and obtain pre-authorization for services and the number of visits to ensure timely payment
May collect and record patient co-pays
Administrative duties may vary according to department needs, but may include answering phones, greeting patients, checking patients in, creating and distributing reports, assembling charts, obtaining medical records, maintaining record and filing systems, handling mail, and other duties of a similar nature

Patient Account Rep Resume Examples & Samples

Answer business office telephones and assist patients with account inquiries by routing calls to appropriate departments
Audit patient accounts for accuracy, verification of patient balances versus insurance balance
Notify manager with patient account and insurance issues
Skilled in researching insurance requirements to facilitate claim payment. Abilities
Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment. Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work. Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones

Patient Account Rep Resume Examples & Samples

Must have proficiency with the following Microsoft Office programs: Office and Outlook
Excellent customer service skills and must be able to work successfully with a diverse group of faculty, other staff, and patients
Must be able to follow directions and work as part of a team
Must be able to follow patient safety and confidentiality (HIPAA) guidelines

Patient Account Rep-pfs Resume Examples & Samples

Process simple medical billing and collection claims
Contact patients and third party payers to resolve past due accounts
Verify assigned accounts have been billed to and received by the appropriate third-party payer
Other duties as assigned or required
Knowledge of medical insurance terminology
Knowledge of and proficiency using basic office equipment
Organizational skills and the ability to maintain information in a logical and well thought out manner

Patient Account Rep-pfs-prn Resume Examples & Samples

Review and verify the receipt of third party claims; identify errors and seek resolution
Investigate accounts status and determine follow up action needed
Identify any delays in the processing and payment of claims by third party payers; take the appropriate corrective action to ensure payments are applied
No experience required. Six (6) months of medical billing and collections is preferred
Proficiency using basic Personal Computer (PC) hardware and software applications (i.e., Microsoft Word and Excel)
Proficiency using moderately complex medical record/billing software platforms
Good communication skills and the ability effectively communicate verbally and in writing
Good interpersonal skills and the ability to develop and maintain relationships with internal and external contacts

Patient Account Rep-as Needed Resume Examples & Samples

Two plus years experience verifying insurance eligibility, customer service, registration and cash posting experience in a healthcare environment required
Excellent customer service and interpersonal skills
ICD-9 and CPT knowledge preferred
EPIC experience preferred
Keyboard skills of 35-40 wpm

Patient Account Rep-collections Resume Examples & Samples

High School graduate or equivalent technical training with some additional education (i.e.: computer training, communication classes, etc.) Knowledge of medical terminology
Knowledge of Medicare and Medi-Cal reimbursement processes
Basic knowledge of accounting procedures and computer based accounts receivable systems

Patient Account Rep, Govt Resume Examples & Samples

Minimum of six months experience performing customer service duties in the retail, service or medical industry, required
Experience in understanding and usage of computers as well as the ability to learn applications relavant to the position, required
Knowledge of medical insurance billing/collections software, preferred

Patient Account Rep Resume Examples & Samples

Two years prior experience in a hospital business office preferred
Previous medical collection experience preferred
Good communication skills, both oral and written

Patient Account Rep Resume Examples & Samples

Act as an advisor to less experienced employees
Participates in supporting the organization’s vision, mission and values and adheres to DeKalb Medical IREACH Standards of Behavior
Minimum 5 years of job related experience working with claim edits/denials, EOBs/ERAs within a Centralized Business Office or Physician Billing/Collections related environment
Competent on computerized patient billing and operating system
Strong working knowledge of standard CPT and ICD-10 coding
Certified Patient Account Representative (CPAR) preferred but not required
Certified Professional Coder (CPC) preferred but not required
Working experience with medical terminology
Working experience with Human Anatomy
Working knowledge of third-party insurance in regards to plan types: HMO, PPO, POS and Indemnity
Knowledge of Government/Managed Care plans
Skill and ability to effectively manage multiple tasks and priorities within a fast-paced environment
Skill and ability to anticipate, manage, and adapt to change
Knowledge and skill to gather and summarize data from multiple sources and analyze using common statistical functions
Skill and ability to lead and take initiative