Patient Liaison Resume Samples

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A Kunde

Anastacio

Kunde

2460 Feeney Drives

Boston

+1 (555) 798 8554

2460 Feeney Drives

Boston

Phone

p +1 (555) 798 8554

Experience Experience

Los Angeles, CA

Patient Liaison

Los Angeles, CA

Lindgren-Miller

Los Angeles, CA

Patient Liaison

Assist manager with process improvement (office workflow from patient point of view)
Provide assistance and comfort to patients’ families as necessary
Perform other duties assigned by Director or Manager
Responsible for communicating deficiencies at the front desk to front desk manager
Assists patient and family members in arranging local lodging and leisure accommodations
Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement
Assist patients and families during transition to in-patient or other surgical floors

Phoenix, AZ

PD Patient Liaison

Phoenix, AZ

Mohr LLC

Phoenix, AZ

PD Patient Liaison

Affinity for working with people
Manage information desk phones
Greet and direct visitors and patients at Information Desk
Decipher requests and trouble shoot unusual requests
Respond to inquiries
Support key lobby
Keep front entrance clear of cars to allowed response to codes and emergency situations

present

Los Angeles, CA

Patient Advocacy Liaison

Los Angeles, CA

Dietrich, Lind and Kuhn

present

Los Angeles, CA

Patient Advocacy Liaison

present

Provide feedback to management concerning possible problems or areas of improvement
Perform other duties as assigned by management
Make recommendations to implement improved processes
Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel
Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance
Maintain knowledge of functional area and company policies and procedures
Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress

Education Education

Bachelor’s Degree in Accuracy

University of Arizona

Bachelor’s Degree in Accuracy

Skills Skills

Strong MS Office skills
Work ethic that is focused, accurate and highly productive
A positive, proactive attitude, energetic, highly motivated and a self-starter
Self-directed, but also able to work well in a group
Ability to solve problems and encourage others in collaborative problem solving
Proficient in Microsoft office applications (Word, Excel)
Ability to type 25 wpm
Excellent communication skills
Excellent customer service skills
Strong data entry skills

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Patient Access Liaison Resume Examples & Samples

Associate Degree highly desired
Medical Terminology required
Anatomy/Physiology strongly preferred
A minimum of 2 years of health care experience in a medical/outpatient clinic is preferred
Scheduling and hospital registration a plus
Experience in EPIC, Cadence, Tapestry and Passport a plus
Experience in government and commercial insurance program, Third Party Payor, Medicare, Medi-Cal, and other regulatory knowledge a plus
Knowledge of Microsoft Office is required
Must be able to type 45 words per minute
Written and verbal communication skills are required to effectively interact with patients and handle difficult situations with frequent interruptions
Must have the ability to multi-task and work under pressure
Demonstrated ability to prioritize and make decisions
Must be able to work independently with minimal or no supervision

Patient Access Liaison Resume Examples & Samples

Process various incoming calls for metro hospitals and clinics
Will be eligible for answering service promotion to PAL 2 in three months based on skill progression
Will be eligible for appointment scheduling functions and promotion to PAL 3 in six months based on skill progression
Service lines progressions include hospital switchboard, clinic after-hours answering service and patient scheduling, MyChart Support, Assessment and Referral

Patient Services Liaison Resume Examples & Samples

Strong ability to work cross functionally within Novartis (including, by way of example, with Public Affairs, State & External Affairs, Managed Markets, Marketing, Sales)
Strong leadership & collaboration skills
Exceptional customer focus, negotiation, collaboration, initiative, results oriented, leadership, communication, presentation and project planning skills
Demonstrate network building skill set or business solution oriented capabilities
Display strong judgment, relationship building, and customer service competencies
Thorough understanding of public and private payer dynamics
Ability to fulfill duties with limited supervision

Patient Liaison Resume Examples & Samples

Conducts Phase I of new patient orientation (Care Team concept). Assists patient with completing all HCP forms
Assist with billing questions, concerns and complaints
Handles cash drawer set-up, bank deposits, encounter form reconciliation and site reconciliation
Maintains coordinated appointment schedules with Care Teams
Conducts outreach calls
Conducts new patient survey
Completes new patient orientation checklist
Offers tour of the facility
Coordinates introductory visits
Registers new patients (i.e., mini-reg, appointment scheduling) and completes full registration at the time of orientation
Reports on outreach process to appropriate departments (Marketing, Operations)
Coordinates programs to orient new patients
Assists in the development and implementation of plans to improve patient satisfaction
Assists all patients with complex questions, concerns and resolutions
Answers benefits questions and informs patients of services not covered
Answers eligibility questions
Assists patients with transferring to HCP
Assists patients in transferring from one medical group to another
Assists patients in resolving billing issues with HCP and outside vendors
Assists patients in calling health plans to request medical group transfers
Assists unassigned patients in choosing a physician
Discusses difficult payment issues with patients
Handles complex patient complaints on-site
Monitors expenditures and financial disbursements
Coordinates petty cash requests
Handles any ATM problems
Handles next day bank deposit and site reconciliation
Answers billing and coding questions on-site
Prints and distributes pending appointment reports to Care Team Member 2
Serves as a resource to Care Team Member 2 on insurance benefit questions
Ensures department compliance with HCP and department policies and procedures
Monitors appointment availability and makes recommendations for improving access and provider productivity
Assists the Administrator with long-range planning projects
Manages all operations functions of the health center in the absence of the Administrator as assigned
Provides direction, leadership and guidance to department staff
Adheres to safety policies and procedures at all times
Submits patient wait time studies
Supervises Care Team Members in the absence of the Supervisor, Care Team
Submits encounter forms to the Business Office daily
Researches and resolves encounter form data entry issues
Provides coverage for Care Team Member 1 as needed
Ensures completion of end-of-month cashiering process

Patient Advocacy Liaison Resume Examples & Samples

Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification
Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs
Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification
Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress
Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance
Document pertinent patient information and all work activity in the appropriate systems dictated by company policies and procedures
Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations
Knowledge, understanding, and compliance with company policies and procedures
Maintain knowledge of functional area and company policies and procedures
Provide feedback to management concerning possible problems or areas of improvement
Make recommendations to implement improved processes
High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired
Previous healthcare coverage/ eligibility experience preferred
Proficient personal computer skills including Microsoft Office
Ability to maintain the highest level of confidentiality
Bilingual (Spanish) a plus
Excellent interpersonal, written, and oral communication skills
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to adapt to a flexible schedule

Patient Account Liaison Resume Examples & Samples

Manage the pending revenue reports
Communicate reimbursement issues and work with the regional reimbursement center to resolve
Assist in collections activities and monitoring
Train to and assist in entering new patient referrals into CPR+
Serve as primary contact for new intakes received by phone
Monitor intake queue and provide assists to General Manager or Intake/Authorization Manager to facilitate intake activities
Maintain and distribute new-start template
Participate in morning meetings to communicate intake statuses and issues and reimbursement follow-up needs
Participate in weekly collections and reimbursement meetings and gather information for follow-up and distribute as appropriate
Each employee is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of the Company. Each employee must be made aware of and understand proper internal control procedures associated with their specific job function as communicated by his/her manager
Each employee is responsible for reporting concerns that he or she may have with respect to deficiencies in internal control
Knowledge of HCPC Codes and ICD-9 Codes and maintains up to date professional knowledge of Medicare, Medicaid and the insurance industry requirements for qualifying services
Strong interpersonal and communication skills and the ability to work effectively with branch departments
Knowledge of computerized information systems, including financial applications
Knowledge of infusion pharmacy durable medical and respiratory equipment reimbursement for state, federal and commercial payors
Knowledge of the computer and its capabilities
Ability to perform work in an organized fashion with focus on complete information and time related deadlines
Ability to complete multiple projects with time sensitive deadlines
Ability to manage more than one priority project at a time
Ability to work as part of a team to complete assigned tasks
Ability to exercise independent judgment and at times work independently
Ability to accept direction and complete work according to instruction
Ability to enlist cooperation of other people and department in completing assigned work and projects
Ability to work under high levels of stress
Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position
Proficient level of software proficiency in using PC software to support activities, especially Microsoft Office
Ability to work with confidential material and maintain confidentiality along with sensitivity to employee’s needs and data

Patient Liaison Resume Examples & Samples

Bilingual English/Spanish (fluent levels in both)
Certified Pharmacy Technician (FL) license
Strong data entry skills
Ability to solve problems and encourage others in collaborative problem solving
A positive, proactive attitude, energetic, highly motivated and a self-starter
1 year or more of experience as a Pharmacy Technician in a retail, mail order or hospital pharmacy setting

Patient Liaison Resume Examples & Samples

Collaborate with leaders and staff to implement process improvement strategies that address trends in patient & family experience
Consult with Surgical care teams to develop proactive action plans for managing complex patient & family situations
Facilitates inter-disciplinary performance improvement teams working to improve patient satisfaction within the Surgical Services
Serves as an internal expert on patient experience for process improvement projects led by others at Memorial Hospital
Maintains accountability for compliance with external agency requirements related to patient satisfaction
Trains and educates managers and staff on use of patient satisfaction survey reporting system
In close collaboration with Executive Leadership, Surgical Service Director and Director of Patient Experience, identifies, develops and implements key metrics to measure performance and areas of opportunity
2 or more years in health care setting with experience in quality improvement and patient/family satisfaction
Strong computer skills required including knowledge of Microsoft Office
Strong time management skills are required
Must be self-directed and highly motivated
Must possess strong interpersonal and communication skills and exhibit critical thinking, problem solving, and conflict resolution
Must take direction and feedback well and manage emotions in high-stress environments

PD Patient Liaison Resume Examples & Samples

Staff the hospital lobby
Greet and direct visitors and patients at Information Desk
Respond to inquiries
Manage information desk phones
Decipher requests and trouble shoot unusual requests
Support key lobby
Keep front entrance clear of cars to allowed response to codes and emergency situations
College preferred
Excellent communication skills and problem-solving
Affinity for working with people
Calm, patient demeanor

Virtual Patient Physician Practice Liaison Resume Examples & Samples

>>>Requires 1-2 years of experience in the healthcare field or in a related area. /> /> />
>>>>>>Requires experience assessing and solving customer problems by using excellent interpersonal, oral and written communication skills serving a variety of patients and physician practices /> /> /> /> /> />
>>>>>>>>>>Must possess a working knowledge of commonly used healthcare concepts, practices, and procedures with particular emphasis on Outpatient Services. /> /> /> /> /> /> /> /> /> />
>>>>>>>>>>>>>>>Requires experience in utilization of skills specifically related to conflict management. /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
>>>>>>>>>>>>>>>>>>>>>Requires the knowledge necessary to use applications within Connect Care utilized by Bon Secours. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />
>>>>>>>>>>>>>>>>>>>>>>>>>>>>Requires demonstrated intermediate computer knowledge and the ability to utilize software applications such as Microsoft Excel, Microsoft Word and Internet Explorer, and additional software programs as implemented. /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> /> />

Pharmacy Patient Liaison Resume Examples & Samples

Must meet one of the following:* For candidates with high school diploma or GED, work requires at least 4 years related pharmacy experience.* For candidates with an Associate’s degree or 2 years post-high school college coursework, work requires at least 2 years related pharmacy experience.* Candidates with a Bachelor’s degree must have at least 3 months related pharmacy experience
Excellent English oral and written communication skills required. Strong phone skills required
Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations
Ability to perform work accurately and pay attention to details, including being able to perform basic mathematical functions (addition, subtraction, multiplication, division, ratios/proportions)
Ability to actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals
Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus

Pharmacy Patient Liaison, Specialty Pharmacy Resume Examples & Samples

Must meet one of the following
For candidates with high school diploma or GED, work requires at least 4 years related pharmacy experience
For candidates with an Associate's degree or 2 years post-high school college coursework, work requires at least 2 years related pharmacy experience
Candidates with a Bachelor's degree must have at least 3 months related pharmacy experience
Must be registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts
Must be Certified Pharmacy Technician (CPhT)
Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner
Highly proficient in Microsoft Office particularly Excel and Word. Ability to quickly learn other applications (such as SDK, SCM, Logician, Nehen express, EWS, EPIC, etc.,) and able to extract relevant information
Ability to be self-directed, multi-task, prioritize essential duties and meet deadlines
Ability to actively promote the hospital's objectives through direct coordination and commitment to the program's goals
Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
Must practice discretion and confidentiality as position deals with highly sensitive and private data
Additional preferred qualifications: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred

Patient Liaison Resume Examples & Samples

Responsible for all functions that place in the waiting room itself (greeter desk included)
Some authority over the psr’s in conjunction with the psr team lead/manager
Responsible for communicating deficiencies at the front desk to front desk manager
Required to carry a transient ThinkPad needed for scheduling, registration, access to systems
Primary facilitator of all patient complaints, feedback, and compliments
The person will investigate patient feedback with manager, team lead supervisor
Responsible for communication between front desk and technologists regarding delays
Assist manager with process improvement (office workflow from patient point of view)
This employee is working for and on the behalf of the patient
Responsible for follow-up in conjunction with manager
Keep spreadsheet of all patient feedback (Excel) in efforts to identify areas of best practice, areas requiring immediate attention and/or improvement
Extremely professional
Willing to put other people’s needs before their own personal needs
Must have a friendly demeanor
Must be able to handle intense customer service complaints without issue
Incredible communication skills (verbal and nonverbal)
Must be creative, innovative and help in the development of this position
Must be willing to travel to different sites
Person must not be constrained by an hourly position, must be flexible
Must exhibit great empathy and compassion
Must have a great deal of patience along with a calm demeanor
Must be extremely reliable

Phramacy Patient Liaison Resume Examples & Samples

Must meet one of the following: *For candidates with high school diploma or GED, work requires at least 4 years related pharmacy experience.* For candidates with an Associate’s degree or 2 years post-high school college coursework, work requires at least 2 years related pharmacy experience.* Candidates with a Bachelor’s degree must have at least 3 months related pharmacy experience
Must be registered as a Pharmacy Technician with the Board of Pharmacy in Massachusetts
Pharmacy technician national certification by PTCB or ExCPT is required
Excellent English oral and written communication skills required. Strong phone skills required
Excellent interpersonal skills to provide superb personalized customer service and to instill confidence and to advocate for patients; ability to explain required information to customers in a comprehensible manner
Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations
Highly proficient in Microsoft Office particularly Excel and Word. Ability to quickly learn other applications (such as SDK, SCM, Logician, NEHEN Trizetto, EWS, EPIC, etc.,) and able to extract relevant information
Ability to perform work accurately and pay attention to details, including being able to perform basic mathematical functions (addition, subtraction, multiplication, division, ratios/proportions)
Ability to be self-directed, multi-task, prioritize essential duties and meet deadlines
Ability to actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals
Organized, high-integrity, attention to detail, dependable, quality focus, and empathetic, good listener/communicator
Must practice discretion and confidentiality as position deals with highly sensitive and private data
Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus

Patient Advocacy Liaison Resume Examples & Samples

Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification for eligibility programs
Retrieve and forward requested records and information, including medical records, insurance policy information, remittance advice, and itemized statements, to appropriate parties
Analyze, distribute, and follow-up on special requests and adjustments with hospital personnel
Maintain consistent proactive communication with the patient or patient representative throughout the eligibility process, keeping the patient informed of the account progress
Screen patients and/or patient representatives to determine potential eligibility for Third Party resources
Communicate effectively with physicians, case managers, social workers, and hospital business office staff on a daily basis to ensure questions are answered and issues are addressed
Educate patients and patient representatives of the eligibility requirements, application process, and verification requirements for applicable programs
Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and all applicable federal and state regulations guidelines
Previous healthcare coverage/eligibility experience preferred

Patient Access Liaison Resume Examples & Samples

Monitor clinician staffing and report to meet demand at all sites. Clinical and administrative leadership should be alerted if there will be inadequate supply of clinician clinic time to meet existing or expected patient
Manage and monitor physician and midlevel provider requests for clinic schedule closure or cancellation in accordance with established standards
Ensure all providers open and maintain a minimum clinic-scheduling horizon of "current plus three months."
Ensure consistent physician and midlevel provider master schedule construction and maintenance. This may include
High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred
A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance
Analytical ability required preparing physicians' schedules is preferred
Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills

Patient Liaison Resume Examples & Samples

Responsible for new patient orientation; designs and implements new patient onboarding programs, gives new patients a tour of the facility and explains HCP benefits, forms and guidelines
Develops and manages prioritized outreach list and tracks outcomes
Develops understanding of patient issues and researches and resolves patient issues on site: including coordination of care, billing issues, payment issues, grievances, selection of a PCP and/or medical group transfers
Researches, verifies and explains insurance and eligibility issues
Responsible for Patient education on Health Plan Options
Solicits timely feedback on patient experience and quarterbacks actions at the clinic; including outreach to dis-enrolled patients, collecting rounding or post visit feedback, and leading discussion about patient retention at Peak huddles
Develops and implements new programs to improve patient satisfaction based on insights generated (incl. wait list times, specialty access, PCP access, call volume, patient wait time in office, etc.)
Plans and organizes retention events (e.g., thank you events for patients and caregivers, open house, meet and greets, “ Refer a Friend” classes, etc.)
Converts patients to managed care plans (age-ins, FFS)
Plans and organizes in-clinic OEP and Marketing events
Manages relationships with onsite brokers (incl. managing relationship with brokers)
Occasionally (no more than 1-2 days a month), works with Marketing to plan external marketing events and represents HCP/DMG at those events
Bilingual in English and Spanish or other languages may be required

Patient Liaison Resume Examples & Samples

Create a welcoming environment for patients and visitors in the waiting area
Partner with the interdisciplinary team to enhance the patient and family experience through enhanced service and amenities
Evaluate needs, concerns and problems of patients/families
Keep documentation on family's and visitors' complaints and concerns about care and services in the 9th floor Family Atrium
Identify resources needed to manage current and future family/patient volume
Coordinate service recovery efforts in coordination with service excellence staff, nursing staff and patient advocates and manage PACU visits
Provide assistance and comfort to patients’ families as necessary
Collaborate with nursing staff to identify patients who may need immediate assistance
Assist patients and families during transition to in-patient or other surgical floors
Coordinate the on-boarding process and daily functions of the 4thfloor volunteers including mentoring and training
Ensure 4th floor Atrium coverage at all times, creating and maintaining a schedule for back-up support
Any other administrative task related to the operations of the Atrium
Commitment to patient and family centered care in hospital setting
Experience in people-oriented work or activities with a dedication to providing the best possible experience for patients and families
Sensitivity and empathy to patients’ unique set of circumstances
Outstanding communication skills- including listening, writing, and public speaking skills
Excellent organizational abilities with the ability to accomplish a wide variety of tasks independently and collaboratively
Strong analytical and problem-solving abilities
Demonstrate competency and compliance with policies and procedures concerning infection control, safety, and HIPAA
Team player who can work collaboratively
Facility with Word, Excel and PowerPoint
Able to mentor and supervise interns and volunteers

Patient Access Liaison Resume Examples & Samples

Bachelor’s degree in Business Administration, Marketing, Communications or relevant field
Five years of experience in hospitality, sales, customer service, relationship management, marketing or relationship building, preferably three of which include healthcare or pharmaceutical
Knowledge of the selling process
Demonstrate ability to track and present program outcomes
Demonstrate team concepts; possess analytical, presentation and interpersonal skills, problem-solving and decision making abilities
Demonstrate strong customer service and problem solving skills
Intermediate computer skills with an emphasis on Microsoft Word, Excel, Access, PowerPoint and Salesforce
Primarily responsible for managing leads and assisting with access to identified specialties and procedures within the Saint Alphonsus Health System through the development of strategic relationships with consumers, patients and leads
Effectively manages details of the sales and prospecting process for new patients from initial encounter to hospital discharge (prospecting, patient engagement, presentation and follow-up interactions)
Manages new patient leads from online and in-person engagement activities and tracks outcomes
Works with marketing to manage, organize and promote consumer engagement seminars and tracks outcomes
Works closely with Saint Alphonsus business development, marketing or other departments to ensure consistency of messages and activities in the advancement of the medical center’s business objectives
Develops understanding of patient issues and researches and resolves patient issues
Assists with the planning of sales objectives based upon market assessment and organizational priorities
Is competent with sales management software and effectively uses it to document, track and report
Follows HIPAA and applicable Stark regulations as set forth by hospital

Patient Transition Liaison Resume Examples & Samples

Clinical, healthcare, or related experience
Minimum two (2) years experience in outside sales, marketing or related experience
Experience in healthcare related lead generation, preferred
Experience in post acute or acute organization preferred
Knowledge and experience with Managed Care, Medicare, state specific Medicaid regulations and electronic referral management
Ability to prioritize multiple tasks with changing priorities
Experience with Microsoft office and aptitude to learn company specific systems
Effective oral communication skills
Must be able to maintain confidentiality regarding patient and company proprietary information
Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

Patient Liaison Resume Examples & Samples

Ability to communicate and interface effectively both verbally and written at all levels with external and internal customers
Must have initiative and use proper judgment with minimal supervision
Must be detail-oriented, organized, ability to prioritize and manage multiple projects
Must have excellent knowledge of Word and Excel, ability to type 30-35 wpm and use a 10-key calculator by sight or touch
Minimum 3 years previous administrative assistant experience
Power Point a plus

Patient Liaison Resume Examples & Samples

Maintains ongoing communication with patients and their families including, but not limited to
Bi-lingual, preferred and may be required at the discretion of department
Ability to respond in a caring, empathic and calming way with people. Comfortable working in a fast paced setting with seriously ill people
Outstanding interpersonal and communication skills, required

Patient Liaison Special Services, Director Resume Examples & Samples

Patient Liaison Special Services is the key contact for high profile patients. The Liaison interacts with Development/External Affairs to make certain that these patients have the smoothest possible interaction with City of Hope
Stewards current donors with the intent to increase their financial commitment and engagement to City of Hope. As appropriate, make referrals to Major Gift Officers for fundraising follow-up for the Champions of Hope grateful patient program
Serves as point person with Patient Services Navigator to ensure that City of Hope’s major donors and leadership volunteers will receive the kind of quality attention that mirrors the remarkable medical care provided by our physicians, nurses and other caregivers
Performs initial interface with patients and families upon arrival for their appointments; welcomes and greets; and through 24/7 availability by cell phone, offers support and assistance during and between appointments and in-patient visits
Helps patients and families navigate their visits and works to ensure service excellence; preparing for appointments by insuring that patient and family are informed, that appointments are properly scheduled, and that clinic staff are advised
Interfaces when needed with physicians and other medical staff around patient care; coordinating referrals to Department of Supportive Care Medicine colleagues and services as appropriate
Takes a lead role in the creation of structured systems such as an automated referral process and a specialized program tracking database. Develops and manages the tracking and reporting process for department activities to ensure the highest level of customer service throughout the patients’ entire experience at City of Hope
Provides regular feedback to Development & External Affairs leadership in a timely fashion with respect to the referred patients’ and their families’ overall experience at City of Hope, as to whether their experience with City of Hope meets the level of customer service that City of Hope strives to provide to all patients. This information will be used to develop strategies with respect to cultivating and possibly asking the patients for a major gift and/or considering a lead volunteer position within City of Hope
Works collaboratively in all functions with patient special services team members: Patient Services Navigator, Cancer Information Resource Nurse, and Director
Will provide VIP tour delivery for City of Hope administrative leadership and clinical/research staff, on occasion, as requested
External Contacts: Position will have daily interaction with prospects, donors, patients and VIPs
Attends meetings as required, and participates on committees as directed
Monitors and allocates resources, including delegating tasks and responsibilities
Bachelor’s Degree in Communications, Marketing or other related field
At least 3 years of supervisory experience within an area requiring strong exercise of customer service experience/skills preferred
Previous experience in healthcare, science or an academic setting highly desired

Patient Financial Services Liaison Resume Examples & Samples

Excellent computer skills
Knowledge of various health insurance programs
Understanding of OASAS Regulatory and billing requirements

Patient Experience Liaison Resume Examples & Samples

In-depth knowledge of the Health System organization, processes and resources
Familiarity with Emergency Department organization, throughput, regulations and needs
Exceptional critical thinking skills to research problems and provide resolutions to patients problems
Ability to remain calm and reassuring to patients/families and staff in a high volume critical area
Ability to think quickly and change course when needed
Ability to independently assess quality of care complaints: determining how and when they should be directed for additional review with ability to make recommendations
Ability to interact with clinical personnel, Bed Placement and volunteers to enhance the Patient Experience
Ability to differentiate between issues that are routine and issues that require escalation to a higher level and/or expedited resolution
Ability to covey genuine warmth, caring and concern to individuals on a consistent and repetitive basis. Ability to sustain these qualities while managing one's own needs
Exceptional skill at listening with empathy, caring for individuals of all ages and backgrounds
Participates in hospital meetings/committees on customer satisfaction
Ensures engaged physician participation in customer service initiatives by sharing patient satisfaction results and collaborating on efforts for improvements 13. Ability to perform all duties listed above with minimal supervision

Patient Liaison Resume Examples & Samples

Greets international self pay patients either in person or via telephone, and updates their demographics in the department management system
Cultivates and maintains professional customer service relationships with foreign embassies and consulates
Verifies visit details with the patient or family prior to arrival or, at minimum, at time of arrival before visit
Escorts patient and family members to and from appointments
Communicates all required detail to appropriate parties regarding patient's arrival, and ensures that the medical record is available for the physician
Processes HIPAA-related paperwork and other institutional forms as required, maintaining a high degree of accuracy and appropriate filing
Collects or retrieves financial approvals as required
Reviews status of waiting room on a routine basis and ensures patients are kept advised of wait times
Performs rounding with patients when admitted
May be required to perform translation services
May schedule patient for follow-up appointment(s) as needed. Provides patient with guidelines for requesting medical records and other paperwork
May perform basic charge entry tasks or enter payments collected from patients and prepares Cashier's deposit. Note: duties are mutually exclusive and may not be performed by the same employee
Answers phones for department and coordinates inquires with appropriate team members or departments
Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
May initiate reminder phones calls for appointments
Assists patient and family members in arranging local lodging and leisure accommodations
Perform other duties assigned by Director or Manager

Patient Services Liaison Clerk Resume Examples & Samples

Process Charity Care approvals including applicable discounts, removal from collections, adjustments and notations
Process insurance updates as they are received through Patient Services mail
Follow-up on Complaints, identify open status, pull applicable paperwork and listing for Patient Liaison
Process VSD Worker’s Compensation updates and Undocumented Alien updates
Sorting and recording of faxes to the Patient Liaison
Process special projects as assigned by department Supervisors

Patient Medication Liaison Resume Examples & Samples

Collects and analyzes patient centered data, facilitates patient education, and performs documentation to support clinical functions and patient care
Develops, implements, and completes medication use-related projects as required
Provides educational programming to pharmacy department and assigned patient care units
Serves as a resource related to operational and clinical issues
Interviews patients, family members and health care professionals to obtain medication history for patients and documents patient information within appropriate Information System applications
Identifies patients' medication related problems, and coordinates resources and information to improve patient care
Communicates patients' specific medication needs, concerns, problems with health care providers and family members; provides instructions to patients and family members on the procedures to obtain medications prescribed to them; facilitates and coordinates provision of patients' discharge prescription fulfillment
The above is intended to describe the general nature and level of work performed by people assigned to this classification; it is not to be construed as an exhaustive statement of duties, responsibilities or qualifications for people so classified, and it is not intended to limit or modify in any way, the right of any supervisor to assign, direct and control the work of employees under his/her supervision

Patient Account Liaison Resume Examples & Samples

High school diploma or equivalent is required
Previous experience in a hospital Patient Financial Services department is preferred
Demonstrates knowledge about healthcare billing, posting of cash and payment collection methodologies including Medicare, Medicaid, HMO's, PPO's secondary payors and contacted payors
Effective analytical, communication, problem-solving and computer skill are necessary
Experience in Meditech system and Care Medic billing, if applicable, is preferred
Ability to collect from third party payor, if applicable, is preferred
Must be self-motivated and able to work in a Team environment as well as independently
Demonstrates ability to handle potentially stressful situations and be able to multi-task as well. High volume of work must be produced efficiently and accurately
Receive the following scores upon interview: o Skill Testing on Word Beginner Level at
50% o Skill Testing on Excel Beginner Level at 50% o Skill Testing on 10-key adding machine of 75% accuracy o Skill Testing on Typing 35 WPM with maximum of 5% error rate