Retention Representative Resume Samples

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I Abbott

Izaiah

Abbott

4509 Haley Plains

San Francisco

+1 (555) 198 6560

4509 Haley Plains

San Francisco

Phone

p +1 (555) 198 6560

Experience Experience

Detroit, MI

Retention Representative

Detroit, MI

Hane-Mayer

Detroit, MI

Retention Representative

Works with field Supervisor, Manager, Outreach Staff and Provider Advocates to manage all lines of business (MA, CHP, EP) to maximize retention potential by
Represent UHC at various marketing sites, community events and during customer home visits as directed by Marketing Management. TA management’s discretion, assist the Marketing Department in day-to-day operations
Adherence to all policies, procedures and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures
Take inbound calls from the Leads team to preliminarily screen potential members for UHC products and follow through to enrollment by setting up appointments for those who appear to qualify. Coordinate resolution from the Lead Team, Enrollment Department, and Customer Service and Marketing staff
Makes outbound follow-up calls to customers to inform them of customer referral program
Manages the base of revenue by proactively contacts customers 3-6 months of contract expire for renewal and upsell
Refers complex problems to other departments for resolution

New York, NY

Inside Retention Representative

New York, NY

Rowe-Fahey

New York, NY

Inside Retention Representative

Work involves multitasking and handling multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry
Spends most work time talking on the telephone with customers. Handles calls from dissatisfied customers. Limited physical mobility; sit at their positions and take or make calls
Tracks orders and serves as a point of contact for client throughout sales and installation process. Keeps customers informed of installation progress and problems
Performs any necessary calculations pertaining to fees, time periods, pro-rations, or competitive pricing comparisons
Makes outbound follow-up calls to customers to inform them of new products/services or upsell them on enhanced packages
Spends the majority of work time talking on the telephone with customers. Handles calls from dissatisfied customers. Limited physical mobility; sit at their positions and take or make calls
Produces win/loss reports for the Sales Manager

present

San Francisco, CA

Customer Retention Representative

San Francisco, CA

Carter-Quigley

present

San Francisco, CA

Customer Retention Representative

present

Establish rapport with new and existing customers
Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
Provide resolution to customer concerns
Follow up with customers with outstanding questions/concerns (20% of the day)
Reselling the benefits of our policies
Use discretion and tact when speaking with customers
Set up accounts/contracts with new customers

Education Education

Bachelor’s Degree in Internal Collaboration

Quinnipiac University

Bachelor’s Degree in Internal Collaboration

Skills Skills

Beginner Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Strong attention to detail
Excellent communication skills (written and verbal)
Great interpersonal skills
Beginner Knowledge of healthcare delivery
Beginner Ability to work independently
Highly organized
Beginner Ability to effectively present information and respond to questions from families, members, and providers
Ability to work well as a member of a team or alone
Proficiency in Microsoft Office: Excel, , Word, Outlook, Internet

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Business Retention Representative Resume Examples & Samples

Sales: Consistently meet or exceed outbound calls meeting daily/monthly/quarterly volume and performance goals
Manage and grow existing accounts
New Business Generation
Produce qualified leads and/or new business ops from outbound calling
Warm transfer when possible
As needed/assigned, place initial call and email to all incoming web leads to qualify/screen for Sales Reps
New customer retention : Multi-touch (30 day & 90 day) calling targeting brand new customers
Ensure needs/expectations met through initial implementation, product delivery, etc
Identify any additional needs missed during initial purchase
Act as a liaison between managing sales rep and customer to address and issues or additional needs
Verify how product is performing against expectations
Position complimentary products for cross-upsell
Current Customer Retention
Proactively call all current customers (having purchased in previous 2 yrs.)
Determine reordering intention
Administrative: Manage relationships and efforts in Salesforce.com
Log all calls and emails
Create and document management activities for recurring business opportunities
Knowledge-Management
Customer Liaison
Bachelor's degree or equivalent combination of education and related work experience preferred
2 years minimum experience in a sales, customer service or marketing environment required; previous experience in inside sales required
1 year minimum Education industry and/or assessment products experience required
1 year experience in planning and forecasting sales activity
Adept in applying the process of investigating, creating and fulfilling customers' needs
Advanced proficiency in efficiently qualifying inbound leads and generating incremental leads through strategic cold calling and marketing campaigns
Advanced communication and interpersonal skills, both verbally and electronically, to transmit information accurately and clearly and to proactively seek feedback while remaining sensitive to customer needs
Advanced proficiency in persuading and influencing customers to make a purchase
Advanced proficiency in developing and retaining strong virtual working relationships with Customers, Partners & Employees
Intermediate proficiency in using technology and associated software tools - MS Office Suite; web based presentation tools; sales contact management systems - i.e., SalesForce.com
Demonstrated ability to work independently with minimum supervision is essential
Demonstrated ability to work within established deliverable for revenue generation and maintenance
Advanced proficiency in time management and organizational discipline
Intermediate proficiency in creating effective solutions to problem solving to achieve customer satisfaction

Outside Retention Representative Resume Examples & Samples

1 year experience selling by telephone
3 years outside sales experience with proven success in meeting or exceeding quotas
6 months experience in the communications industry or at a major communications equipment vendor

Field Retention Representative Resume Examples & Samples

Retain and upgrade cable services in accordance with company requirements and customer needs
Save customers from disconnecting or downgrading service; present benefits of products and services to customers including billing, technical, collections, and other types of inquiries
Project professionalism and work cooperatively with team members and management

Outside Retention Representative Resume Examples & Samples

Cold calls existing small to medium customers requiring contract renewals, renews contracts and generates new sales opportunities
Identifies new sources of revenue for existing customer base using tools available (market analysis tools/software such as Dun & Bradstreet data or CRM tools to aid in understanding upsell opportunities)
Develops and maintains consulting relationships to retain assigned base of existing customers. Makes regular contact and maintains expert-level knowledge of their business, industry and communication needs and challenges
Develops and maintains strategic account plans for continually maintaining and growing Cox Business’s revenue within existing accounts
Engages in save activities
Listens to and questions customers in order to understand their businesses’ communication needs, provide solutions to meet those needs, and troubleshoot and resolve sources of service, pricing and technical problems
Sets up appointments for Account Executives to meet with customers if sale is not appropriate for the Outside Retention Representative to complete
Performs any necessary calculations pertaining to IRR, time periods, pro-rations, or competitive pricing comparisons
Works with Order Entry Specialists to complete sales orders. [Internal consulting]
Tracks orders and serves as a point of contact for client throughout sales and installation process. Keeps customers informed of installation progress and problems, and maintains client satisfaction throughout the sales cycle
Coordinates with other departments to resolve maintenance and billing problems. Serves as main point of contact for client during trouble resolution
Updates Optix with all required customer information in a timely fashion. [Client records]
Performs ROI assessment to determine if a sale is profitable, and forwards as appropriate, to Manager of Inside for approval
Manages own account portfolio, accurately forecasts business, tracks own performance, and develops plans to achieve and exceed sales goals
Prepares regular expense, sales, win/loss and other sales activity reports using software designed for that purpose
Makes follow-up calls to customers to inform them of customer referral program
Provides customer intelligence and feedback to Marketing department

Retention Representative Resume Examples & Samples

Contact individuals who need to recertify in order to maintain their benefits and deliver the highest level of professional marketing and customer service standards with potential members successfully recertifying members in a consistent manner that meets and exceeds the minimum performance standards as defined in the Retention Representative Performance Management Plan. Utilizing outbound phone calls, written correspondence, e-mail, SMS texting notification, etc. to advise families about recertification requirements and timeframes and premium billing deadlines to facilitate these processes for our customers
Works with field Supervisor, Manager, Outreach Staff and Provider Advocates to manage all lines of business (MA, CHP, EP) to maximize retention potential by
1+ years of Face to Face Customer Service experience
Experience working with confidential and sensitive information
Experience with clerical and administrative tasks
Customer Service experience with healthcare insurance
CAC Designation
Experience with Microsoft Access (Ability to create, save, and utilize)
Experience with Sales force
Previous analytical experience
Bilingual in Spanish, Russian, Chinese, or Yiddish

Retention Representative Resume Examples & Samples

Works with field Supervisor, Manager, Outreach Staff and Provider Advocates to manage all lines of business (MA, CHP, EP) to maximize retention potential by 1.) Following the pre-approved retention strategy to increase monthly membership retention rate. 2.) Attending company supported outreach events and partnership meetings to explore collaborations that will assist retention strategies. 3.) Creating additional strategies designed to increase enrollment growth. 4.) Identify new methodologies for tracking and reporting the department’s overall performance. Consistently submit applications across all product lines (where applicable) within an acceptable rejection rate level that meets and exceeds the minimum performance standard as defined in the Retention Representatives Performance Management Plan. At Management’s discretion, assist the Marketing Department in day-to-day operations. Assist with walk-in customers as needed
Enroll new members, educate clients on how to use the plan and maintain contact with applicants to insure accurate completion of all applications with required documentation as well as follow through on the established procedures for the timely and efficient submission of these applications. Foster good communications and maintain tracking mechanisms related to current workflow management
Represent UHC at various marketing sites, community events and during customer home visits as directed by Marketing Management. TA management’s discretion, assist the Marketing Department in day-to-day operations
Adherence to all policies, procedures and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures
Take inbound calls from the Leads team to preliminarily screen potential members for UHC products and follow through to enrollment by setting up appointments for those who appear to qualify. Coordinate resolution from the Lead Team, Enrollment Department, and Customer Service and Marketing staff

Retention Representative Resume Examples & Samples

1 + years of Face-to-Face Customer Service experience
Experience working with Confidential and Sensitive Information
Experience with Clerical and Administrative tasks
Customer Service experience with Healthcare Insurance
Experience with MS Access – ability to create, save, and utilize
Experience with Salesforce
Previous Analytics experience

Retention Representative Resume Examples & Samples

1+ year of Face to Face Customer Service experience
Customer service experience with healthcare insurance
CAC Designation experience
Bilingual in English and Spanish, Russian, Chinese, and/or Yiddish

CSR Retention Representative Resume Examples & Samples

Customers call in with problems ranging from devices to service to billing
This could also include the request to disconnect their service
You kick into high gear, hearing out their issues with true concern
You don’t stop there—instead, you think “outside the box” to come up with creative solutions for long-term resolution for your customers
It might mean extending an exclusive offer, crediting their account, or just helping your customer understand why T-Mobile is the best wireless choice
Whatever the fix, you’ll use all the tools and resources at your disposal to build customer loyalty and keep the customer in the T-Mobile family
Along the way, our extensive training will help you become an expert on all of our systems and products
You’ve got at least a year of call center experience, or experience in a position where “saving” or retaining customers was your top priority
You’re comfortable on a computer, and know your way around the Internet and basic computer applications
A high school diploma or GED is essential
Finally, we need people who can consistently show up on-time while bringing their “A” game to the table

Enrollment & Retention Representative SHP Resume Examples & Samples

Communicates with beneficiaries or other parties involved in the case, either by phone or letter. Records inquiries, requests and responses while on call to track trends, create reports and document performance on all cases
Identifies and researches complex enrollment issues and priority cases to increase membership and retain existing members. Educates beneficiaries how to enroll with Health Net SHP
Takes appropriate action to correct or resolve the priority case. Assists members in connecting with other county agencies or the State enrollment contractor to help resolve enrollment and retention issues
Analyzes system issues and makes recommendations for process improvements. In addition creates correction forms for discrepancies noted in any enrollment system
Trains new associates and answers questions relating to eligibility, retention, benefits, rates, methodology, and underwriting. Also assists in the distribution of workflow, quality and production standards of the team
Completes various administrative tasks, which may include mailing, faxing, updating databases, creating and maintaining group files, photocopying and microfilming
Minimum two years in a related field or production environment with personal accountability for own work
Healthcare industry experience preferred
Three years administrative/accounting experience in a Health Insurance environment preferred
Ability to comprehend and follow detailed procedural guidelines
Ability to type minimum 35 wpm
Ability to focus and complete multiple tasks accurately in a production environment
Must be flexible and receptive to working with a team
Must have advanced PC skills, especially with Excel, Word and email, with spreadsheet and database experience
Ability to calculate and reconcile fee payments
Excellent communication skills including ability to clearly communicate with beneficiaries, representatives from the Regional Director’s office, and internal and external customers via letter or by phone
Detail oriented with analytical skills
Excellent oral and written communication and phone presentation skills
Bilingual required, preferably Spanish

Customer Retention Representative Resume Examples & Samples

High school diploma or equivalent; however some college preferred
Three to five years of banking servicing experience or related work experience
Knowledge of commercial lending process
Knowledge of BMO Harris lending products along with Treasury & Payment Solutions products with the ability to provide limited problem resolution
Knowledge of basic financial and lending products (construction draw process specific to CRE)
Strong collaboration and teamwork skills
Ability to make sound transactional decisions in accordance with policies and directives
Customer service skills and problem solving skills
Ability to be pragmatic and decisive
Quick independent learner
Ability to communicate effectively by adding value to Account Management and Customers
Ability to learn proprietary systems with limited guidance and training. (Alltel, TPSS, APMS, Livelink, etc.)
Ability to make timely decisions in a fast paced environment

Patient Retention Representative Resume Examples & Samples

Work directly with current AHM patients to identify their challenges with continuing their relationship with AHM
Provide coaching to patients wishing to exit the program on all of the options available that would help them be more successful with home testing
Proactively assist suitable patients and caregivers/families to make home self testing more manageable
Work directly with other AHM departments to help identify patients requesting to exit the program and those that are at risk of being discharged from AHM services
Work with prescribing clinics to confirm patient suitability and compliance and obtain approvals for reactivation of patients that have been discharged from program
Engage patients to re-commit to home testing and to following their physician’s orders
Generate reporting on an ad-hoc basis
High school diploma. Associates’ degree preferred
Experience working in a patient services / healthcare industry desired
Some exposure to benefits programs, including Medicare and other insurance providers
Some sales experience a definite plus
Complete understanding of the programs and benefits offered by Alere Home Monitoring
Ability to provide superior customer service and meet customer satisfaction expectations via phone calls and written communication
Must be able to communicate effectively with all levels within the organization
Must be able to influence others through effective communication skills and company knowledge
Strong analytical ability with knowledge of statistical analysis and reporting practices
Ability to use multiple computer applications. Proficient in Microsoft applications, specifically, Word, Outlook and Excel
Ability to chart and follow designated workflow(s) in an electronic environment

Inside Retention Representative Resume Examples & Samples

Makes outbound follow-up calls to customers to inform them of customer referral program
Makes outbound follow-up calls to customers to inform them of new products/services or upsell them on enhanced packages
Refers complex problems to other departments for resolution
Negotiates pricing, products, promotions, and terms/conditions with clients
Ensures product pricing reflects pricing structures set at the corporate level
Educates customers in the use of installed products, service offerings, billing, charges, and product features
Maintains client satisfaction throughout the sales cycle
Individual success is dependent on high degree of internal collaboration and development of internal relationships required to resolve customer problems
Work involves multitasking and handling multiple tasks simultaneously: listening, answering questions, viewing multiple windows and order entry

Retention Representative Resume Examples & Samples

Negotiates penalties with clients to obtain at least the company specified minimum penalty payment
Develops proposals and presentations for add-on products/services purchased by previously acquired CB customers
Tracks orders and serves as a point of contact for client throughout sales and installation process. Keeps customers informed of installation progress and problems
Updates OPTIX (sales funnel/order generation) with all required customer information in a timely fashion
Remains current on technical information regarding Cox Business’s services/solutions, including telephony, data, wireless, and video services and offerings, Customer Premises Equipment (CPE), networking, consultation, negotiation and sales skills through completion of required/recommended training program
Spends the majority of work time talking on the telephone with customers. Handles calls from dissatisfied customers. Limited physical mobility; sit at their positions and take or make calls

Retention Representative Resume Examples & Samples

Takes direct and transferred inbound calls from customers who want to disconnect or downgrade their Home Life services, seasonally or permanently. Requests account information, accesses customer record databases or other electronic tools and information delivered to the desktop, and authenticates customer by requested PIN or other identifying information
Turns controllable requests for disconnection or downgrades into PSU sales and save opportunities and increases revenue by identifying customer’s service needs, using technical expertise to resolve customer concerns, and using proactive sales techniques
Asks customers questions to troubleshoot and resolve service, pricing and technical problems
Refers complex problems by warm transfer to a Supervisor or departmental resolution specialist or field operations for expedited resolution when appropriate
Up-sells and cross-sells video, internet and telephony to existing customers
Completes installation, disconnect, transfer (in some locations) and seasonal downgrade orders and updates customer accounts in customer record database
Issues trouble tickets in customer record database authorizing the repair of technical Home Life problems
Works with Cox employees from other departments to immediately resolve customer issues
Places follow-up calls to customers if there was a problem or change in installation services
Regularly researches and reviews competitive pricing and service offerings to provide competitive price and product comparisons to customers and sell against the competition
Resolves customer complaints and defuses situations calmly and courteously
Educates customers in the use of installed product, service offerings, billing, charges, and product features
Performs any necessary calculations pertaining to fees, time periods, pro-rated charges, or competitive pricing comparisons

Inside Retention Representative Resume Examples & Samples

Answers inbound customer controllable disconnect calls,. Engages in save activities on requests for disconnection, by resolving problems and creating solutions for our customers
Listens to and questions customers in order to understand their businesses’ communication needs, troubleshoot and resolve sources of service, pricing and technical problems.not sure we need this one?
Refers complex customers to the correct team or departments depending on M &P or Rules of Engagement (ROE) for resolution
Makes outbound calls to discuss win back offers
Negotiates contracts with clients to maintain the customers relationship
Up-sells bundled telephony, data, and video, as well as other Cox Business products to current customers

Retention Representative Resume Examples & Samples

1+ year of experience in HMO / Managed Healthcare or Insurance industry
High School Diploma / GED and/or Associate's Degree in a related field
3+ years of experience in Claims Processing, Customer Service, Reimbursement Methodologies and/or Member Retention
1+ year of experience in Data, Financial and Reporting Collection and Analysis
Managed Care or Government Program experience

Account Retention Representative Resume Examples & Samples

Education equivalent to Bachelor’s Degree in sales or marketing, or the equivalent in related work experience, demonstrating good knowledge of business processes and sales cycles
Two to five years of inside sales and/or retention experience, or the equivalent in related work experience, demonstrating the ability to manage and develop existing and prospective accounts
Demonstrates general knowledge of Microsoft Word, Excel and Outlook as well as experience with a technology based Customer Relationship Management (CRM) tool
Target driven with strong organizational skills
Dynamic, energetic, ambitious, positive, enthusiastic
Able to adopt a highly organized, pro-active and systematic approach
Demonstrates the desire and ability to learn company products and services with the ability to match features, advantages and benefits to each individual customer
Capable of dealing with any customer no matter size or complexity of case within agreed inside sales parameters
Dedicated team player with drive and initiative
Articulate and friendly telephone manner with high level of experience
Ability to multi-task, work under pressure and meet and exceed set realistic targets
Flexible and proactive approach to work
Demonstration of a general knowledge of health and safety regulations desirable

Inside Retention Representative Cox Business Resume Examples & Samples

Listens to and questions customers in order to understand their businesses’ communication needs, troubleshoot and resolve sources of service, pricing and technical problems
Makes win back offers of credits, free repairs, and discounts according to company guidelines
Determines serviceability of client location and whether construction is required; if so, obtains construction estimate and uses market’s software to test IRR of proposed services
Performs any necessary calculations pertaining to fees, time periods, pro-rations, or competitive pricing comparisons
Produces win/loss reports for the Sales Manager

Customer Retention Representative Resume Examples & Samples

Wide breadth of direct and telephone sales experience (inbound and outbound)
Great negotiating and presentation skills over the phone
Outstanding oral and written communications skills
Prior experience in phone sales or retail extended warranty industry
Ability to learn and comprehend product knowledge
High competency in effective customer service
Superior capability in revenue generation
Strong proficiency with PC and Microsoft Office applications

Inside Retention Representative, Cox Business Resume Examples & Samples

Answers inbound customer controllable disconnect calls, and controllable disconnect calls escalated from residential call center departments. Engages in save activities on requests for disconnection, by resolving problems or offering incentives, credit, and other offers
Manages the base of revenue by proactively contacts customers 3-6 months of contract expire for renewal and upsell
Works with Sales Engineer (or Data Sales Engineer) and/or Sales Support Team to determine appropriate solutions and address any issues regarding installation or service
Up-sells bundled telephony, data, wireless, and video, as well as other Cox Business products to current customers
Works with Sales Support Administration to complete sales orders

Retention Representative Resume Examples & Samples

Proficiency in Microsoft Office: Excel, , Word, Outlook, Internet
Business Analysis Knowledge: Skilled to work in a fast paced environment. Must have strong analytical and problem solving skills
Customer Service: Skilled to communicate with all levels of management, internal and external customers
Experience with Customer Relationship Management software (Salesforce) preferred
Ability to work well as a member of a team or alone
Three to five years’ experience working in a demanding sales environments and experience with quota based goals. In addition, strong understanding of the demands of a call center environment and standard call center metrics highly preferred

Retention Representative Resume Examples & Samples

Contact individuals who need to re - certify in order to maintain their benefits and deliver the highest level of professional marketing and customer service standards with potential members successfully re - certifying members in a consistent manner that meets and exceeds the minimum performance standards as defined in the Retention Representative Performance Management Plan. Utilizing outbound phone calls, written correspondence, email, SMS texting notification, etc. to advise families about re - certification requirements and time frames and premium billing deadlines to facilitate these processes for our customers
Works with field Supervisor, Manager, Outreach Staff and Provider Advocates to manage all lines of business (MA, CHP, EP) to maximize retention potential by 1.) Following the pre - approved retention strategy to increase monthly membership retention rate. 2.) Attending company supported outreach events and partnership meetings to explore collaborations that will assist retention strategies. 3.) Creating additional strategies designed to increase enrollment growth. 4.) Identify new methodologies for tracking and reporting the department’s overall performance. Consistently submit applications across all product lines (where applicable) within an acceptable rejection rate level that meets and exceeds the minimum performance standard as defined in the Retention Representatives Performance Management Plan. At Management’s discretion, assist the Marketing Department in day - to - day operations. Assist with walk - in customers as needed
Represent UHC at various marketing sites, community events and during customer home visits as directed by Marketing Management. TA management’s discretion, assist the Marketing Department in day - to - day operations

Inside Retention Representative Resume Examples & Samples

Listens to and questions customers to understand their businesses’ communication needs, troubleshoot and resolve sources of service, pricing and technical problems
Makes win back offers of credits, free repairs, and discounts per company guidelines
Spends most work time talking on the telephone with customers. Handles calls from dissatisfied customers. Limited physical mobility; sit at their positions and take or make calls

Customer Retention Representative Resume Examples & Samples

Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
Clearly explain the policy benefits and premiums due to customers
Use discretion and tact when speaking with customers
Reselling the benefits of our policies
Superior customer service skills required – friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Excel
Ability to work under pressure and multi-task
Must be detail-oriented with the ability to analyze information and make logical conclusions
Have a desire to learn and grow within the Company
1+ years of experience; previous inside sales experience a plus

Retention Representative Resume Examples & Samples

Makes outbound calls to newly enrolled members (30 days, 60 days, & 90 days after enrollment is initiated) to discuss the HMO process, assist with scheduling appointments, answer benefit questions, & assist with preventative care education to increase HEDIS and STARS
Makes outbound calls to disenrolled members to survey member's dissatisfactions and identify process improvement opportunities. Follows compliance guidelines and provide feedback to help identify areas of improvement
Inputs retention and compliance tracking into a database for the purpose of tracking, trending, & reporting
Performs member outreach to assist Health Services in closing care gaps
Participates in the Member Navigation program which provides members with personal health care representatives that assist them in navigating through the managed care process
Assists Network Management in obtaining patient charts for the purposes of increasing RAPS scores
Identifies opportunities to improve the process for outbound calls, member contact and surveys
Required A High School or GED
Preferred An Associate's Degree in a related field
Required 2+ years of experience in outbound sales or customer service
Intermediate Demonstrated customer service skills
Beginner Ability to effectively present information and respond to questions from families, members, and providers
Beginner Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Beginner Ability to work independently
Intermediate Demonstrated interpersonal/verbal communication skills
Beginner Demonstrated problem solving skills
Beginner Demonstrated time management and priority setting skills
Beginner Knowledge of healthcare delivery
Required Beginner Microsoft Outlook
Required Beginner Microsoft Word
Required Beginner Other Ability to learn and use reporting tools (Crystal, Discovery, etc.)
Preferred Beginner Microsoft Excel

Consumer Retention Representative Resume Examples & Samples

Ability to meet and exceed monthly retention and sales goals
Quality oral and written communications skills
Strong listening skills with the ability to ask follow-up questions to understand root cause of issue
Strong customer focus dealing with escalated or irate customers
Excellent punctuality and work attendance history
Proficient in multi-tasking within several computer applications and databases
Good negotiating, indirect influencing and persuasive skills with a positive attitude and sales mindset
Successful completion of two (2) assessments is required for consideration in this role. You will be sent emails with the links upon completion of your application. Assessments need to be completed as soon as possible so next steps can be considered
Prior experience in a retention, customer-facing environment, or commissioned based position
Experience in an in-bound or out-bound call center environment
Six or more months of customer service experience