Patient Services Specialist Resume Samples

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M Koepp

Maia

Koepp

8170 Cremin Springs

Houston

+1 (555) 220 3361

8170 Cremin Springs

Houston

Phone

p +1 (555) 220 3361

Experience Experience

New York, NY

Patient Services Specialist

New York, NY

Stehr Group

New York, NY

Patient Services Specialist

Receiving/checking out patients and performing due diligence for checkout procedures
Performs other related duties as assigned by Clinical Office Manager or Administrator
Completes initial paperwork on new admissions and establishes patient clinical record
Performs other related duties as assigned by Supervisor and/or Clinical Office Manager
Assist patients with paperwork and/or questions about their insurance coverage and/or visit
Travel to satellite clinics to assist providers and patients
Overnight travel to outreach centers in West Texas to assist providers

Houston, TX

Patient Services Specialist Trainee

Houston, TX

Ullrich and Sons

Houston, TX

Patient Services Specialist Trainee

Manage visitor access and provide education regarding unit-specific policies and procedures
Develop and maintain good working relationships within the department, with other departments and all medical staff
Access computer systems in order to obtain patient data and to perform clerical functions
May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care
Manage patient records during admission and upon discharge according to UWMC policy
Access computer systems to obtain patient data and perform clerical functions
Perform other necessary activities to maintain clinic operations

present

Chicago, IL

Senior Patient Services Specialist

Chicago, IL

O'Reilly, Herman and Johnston

present

Chicago, IL

Senior Patient Services Specialist

present

Receives incoming calls
Check-in Patients at Front
Schedules New and Return Appointments
Generate No-Show letter-Cashier
Covers other Patient Service Specialists
Reschedule of "Bump" Patient Appointments
Responds to in-person and telephone inquiries from patients, staff and general public

Education Education

Bachelor’s Degree in Contact With Patients

University of Virginia

Bachelor’s Degree in Contact With Patients

Skills Skills

Strong attention to detail
Basic Computer Knowledge, Data Entry
Ability to demonstrate professionalism, efficiency and initiative
Ability to take and follow through with delegated tasks and be accountable
Ability to multitask and handle multiple functions concurrently
Able to multitask efficiently and effectively
Detail orientation
Strong critical thinking and problem solving skills
Medical terminology, infertility knowledge, HIPAA experience
High level of reasoning ability in order to successfully resolve a variety of patient and business issues

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15 Patient Services Specialist resume templates

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Patient Services Specialist Resume Examples & Samples

2+ years of in-bound telephone service Sales and Customer Service experience in a health care setting
Microsoft Office/Suite proficient (Outlook, Word, etc.)
Bilingual (English and Chinese / Spanish / Russian)
Experience in Women’s Health Care
Undergraduate Degree
Medical terminology, infertility knowledge, HIPAA experience
Experience with health insurance, employee benefits or physician scheduling

Patient Services Specialist Resume Examples & Samples

2+ years of n-bound telephone service Sales and Customer Service experience in a Health Care setting
Bilingual (English and Spanish or Mandarin)
Bilingual (English and Korean)
Experience in Women's Health Care
Working understand of Medical Terminology
Infertility knowledge
Experience with health insurance, employee benefits or physician scheduling helpful

Senior Patient Services Specialist Resume Examples & Samples

Receives incoming calls
Check-in Patients at Front
Schedules New and Return Appointments
Generate No-Show letter-Cashier
Check-out Patients
Reschedule of "Bump" Patient Appointments
Call Center
Trainer
Assist with Managed Care

Patient Services Specialist Resume Examples & Samples

Providing excellent customer service to anyone that calls or walks into the clinic
Receiving/checking out patients
Receive all incoming calls for the clinic
Maintaining and updating referrals
Operates IDX and Powerchart systems in a proficient manner
Receipts payments for clinic services
Communication with Physicians and Nursing regarding clinic changes
Proven success providing excellent customer service

Patient Services Specialist Resume Examples & Samples

Schedule new patient (consult), hospital discharge, ER discharge and return appointments. Works from Cerner the Surgery Pool to schedule PNS and HSC patients
Responsible for responding to Stenocall after hour messages, and forwarding to nursing staff if needed in powerchart
Attend monthly Power Hour classes for Patient Service Specialist
Abandonment rate under 4%, return calls to queue, to have low average handle time
Serves as a Mentor and promotes, assesses, and evaluates the educational needs and requirements specific to job disciplines of your staff and self within your departmental assignment

Patient Services Specialist Resume Examples & Samples

Providing excellent customer service to anyone that calls
Receive incoming phone calls and assist caller as needed following call center protocols
Obtain and place caller information in LVM queue for RN to return calls
Scheduling appointments for patients as needed in accordance to call center guidelines
Contacting patients for follow up and/or surveys as needed based on call center processes
Performs other call center related duties as required
Supports the Service Plus Philosophy of Texas Tech University Heath Sciences Center
Keeps work area neat and orderly
Arrives on time

Patient Services Specialist Resume Examples & Samples

Receive all incoming calls for the specialty and general clinics and cover other clinics in times of need
Informing patients in the exam room about potential delays
Maintaining required files in clinic
Supports the Service Plus Philosophy of Texas Tech University Health Science Center
Assisting Front Desk
Perform referral intake for, pulmonology, neurology, ID, and nephrology specialty clinics

Senior Patient Services Specialist Resume Examples & Samples

Preparing schedule of daily appointment for distribution as necessary and notifying clinic staff of any changes
Receiving patients at Check-in or Check-out area. Making appropriate notations in the system and powerchart
Keeping daily count of patients seen for weekly and monthly reports
Contacting patients who have missed appointments
Coordination of referral appointment to other clinics
Receipts payment for clinic services
Collect a deposit on surgical patients before the patient leaves the office or contact them by phone prior to the procedure for payment
Obtain pre-certification for procedures and surgeries for all general surgery patients. Document information accurately in IDX
Typing, ability to interact effectively with others
Ability to understand and carry out instructions
Familiarity with medical procedures and computers
Ability to communicate effectively with a variety of people and ability to use a calculator

Patient Services Specialist Resume Examples & Samples

Ability to communicate effectively (speak & understand) in English & Spanish to meet the patient population needs of the clinic
Have the ability to pass a security check for the EHR system
Have the ability to pass a credit check to be able to handle monies
Able to understand and follow instructions with much attention to detail
Able to operate general office equipment and machines
Ability to properly handle security sensitive information
Knowledge of HIPAA practices and release of information
Ability to accurately enter data accurately in the EHR system
Knowledgeable in verifying Medicare, Medicaid, and all third party carrier coverage

Patient Services Specialist Trainee Resume Examples & Samples

Provide support services such as obtaining and verifying demographic and financial information through pre-registration process; complete patient registration by obtaining consent for medical care and financial agreement; and process patient paperwork
Triage patient telephone calls to clinical staff; provide information about services, and interact with patients, families, and nursing and medical staff to ensure patients are identified correctly and registered and admitted accurately as they enter the medical center
Reception and discharge activities
Coordinate care with other services
Check in patients
Coordinate referral process and medical records
Obtain and verify registration information
Process charge documents
Collect time-of-service payments
Perform other necessary activities to maintain clinic operations
May provide guidance to staff outside assigned service area. May float among other areas, including admitting, registration, and patient care
PATIENT SERVICES SPECIALISTS 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience

Patient Services Specialist Resume Examples & Samples

Reception and discharge activities, including printing required paperwork and coordination with pharmacy for discharge medications
Coordinate unit activities by acting as the communications center for the nursing unit
Answer patient call lights from a central location and relay information to charge RN and staff nurses
Coordinate medical records requests and discharge preparation for medical records department
Maintain inventory and order patient supplies and forms for unit
Enter information into hospital databases and coordinate with Environmental Services via its database
Monitor computerized physician orders and communicate orders to staff
Communicate effectively with staff, patients, and visitors to answer inquires
Perform other necessary activities to maintain unit operations

Patient Services Specialist Resume Examples & Samples

Respond to patient’s needs and concerns as appropriate
Investigate complaints and work with department lead/supervisor to find solutions
Develop and maintain good working relationships within the department, with other departments and all medical staff
Ensure that all requisitions are properly completed and notify technologist in appropriate modality when patient arrives to department
Confirm patient demographics prior to processing or transferring to correct area

Patient Services Specialist Resume Examples & Samples

4)Have knowledge of basic anatomy and medical terminology to enable proper scheduling
5)Gain the ability to differentiate between emergent, urgent and routine examinations
6)Register and check in patients for the vascular laboratory
7)Capable of learning insurance requirements and appropriate indications for each examination type
8)Coordinate visits with vascular surgery and other clinics
9)Receive requisitions / referrals from the FAX and various order queues (Imagecast, EPIC)
10)Check requisitions for completeness and contact providers when necessary
11) Monitor and enter orders into the EPIC referral queue
12)Call patients from the referral queue for 1st contact
2)Perform Pre-authorizations

Patient Services Specialist Resume Examples & Samples

Perform the work of the PSS2
In collaboration with core PSS2 staff, assist all permanent, float and other staff assigned to the front desk with the policies and procedures
Disseminate faxes, Epic in-baskets and paperwork received by PSS team, delivering to appropriate care team members
Assist team in daily operations
Train and provide in-services as necessary on Patients are First principles, such as AIDET and wait room rounding
Work with appropriate staff and management to identify issues with processes and make recommendations for improvements
Role-model accountability of PSS role; work with management when concerns are noted with task workflow or resources needed
Track and communicate discrepancies/challenges in workflow with Contact Center as related to correct procedure; suggest improvements to SOPs or otherwise to continually improve patient experience

Patient Services Specialist Trainee Resume Examples & Samples

Demonstrate responsibility for own professional growth through pursuit of work-related experiences and educational opportunities
Respond positively when learning needs are identified and accept responsibility for seeking education
Attend and participate in in-services and continuing education programs that directly affect practice and improve unit operations
Maintain and enhance computer skills to provide accurate and timely workflow

Patient Services Specialist Resume Examples & Samples

Inventory and order office supplies using eProcurment system
Maintain various logs and databases used in tracking all clinical, office and department related documents according to the approved retention schedule
Assist in departmental-sponsored activities including taking meeting minutes as assigned
Assist in event-planning for occasional department-sponsored activities, including scheduling, ordering supplies and placing catering orders
Maintain event planning records and attendee address databases using Excel
Maintain knowledge of department and clinic policies and procedures
Excellent organizational, written and oral communication skills
Demonstrated computer experience on PC or PC compatible using a variety of software programs especially Word, Outlook and Excel
Ability to work accurately with attention to detail is a must, while responding to interruptions and multiple work demands
Demonstrated ability and willingness to actively interact with a diverse clientele including faculty, staff, students and the general public
Knowledge and experience in: working with individuals with a speech, language and/or hearing challenges, and/or diverse populations including disabilities and communication challenges
Experience working in an academic setting

Patient Services Specialist Resume Examples & Samples

Answer incoming phone calls into call center and handles needs of the caller appropriately
Schedules patient appointments directly from patients or from referring clinics by following scheduling guidelines
Handles patient messages delegated from triage nurse, physician's, or supervisor including messages from the after hours service
Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately
Work referral pool by scheduling patients and answering questions from referring providers
Checks patient in and out of clinic
Collect patient responsibility amount
Experience in an orthopaedic practice

Patient Services Specialist Resume Examples & Samples

Greet patients and/or visitors
Check patients in/out, data entry, verify insurance coverage, and collect patient payments
Assist patients with paperwork and/or questions about their insurance coverage and/or visit
Post payments and reconcile deposit
Answer a multi-line telephone system
Contact patients to confirm appointments, schedule follow-up appointments and/or reschedule appointments
Send out No Show letters to patients. Use of Electronic Medical Record (EMR) to document No Shows and create patient No Show letter
Maintain patient Task List to ensure all physician orders, consult requests, etc. are scheduled for the patient. Use of EMR to document and print necessary letters
Print Depart Summaries and reconcile summaries each business day
Manage Reminder List, Wait List, Bump List, etc
Maintain incoming faxes
Excellent communication skill both verbal and written
Experience in a medical office setting
Experience with insurance verification and patient collections
Ability to calculate payment due at time of service

Patient Services Specialist Trainee Resume Examples & Samples

Experience working in Neurosurgery practice handling appointment scheduling
Demonstrated ability to work independently and multitask
Customer "centric" focus
Supporting a positive work environment

Patient Services Specialist Resume Examples & Samples

Answers and handles Contact Center appointment calls appropriately according to department procedures and guidelines
Answers and handles Contact Center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles Contact Center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles billing Contact Center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
Answers and handles Contact Center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first three options
Outbound calls to patients as needed or required by department

Senior Patient Services Specialist Resume Examples & Samples

Serves as lead PSS and is responsible for daily front desk operations of the center
Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork
Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately
Handles payment transactions and completes necessary batch closing and deposit documentation every day
Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hours service
Coordinates referral appointments from other clinics, agencies, and private physicians
Processes patient no-show forms
Maintains incoming faxes: organize, distribute and send to medical records as necessary
Maintains release of information and paper medical records when applicable
Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriatley
When assigned, completes rounding by maintaining a tidy waiting room and ensures all patients are informed about clinic delays
Completes daily tasks as assigned on the Monthly PSS Calendar while rotating between the Call Center, Check-in and Check-Out
Maintains institutional requirement of abandoned call rate (4.99% or below) and time caller in queue (29 seconds or less) where the Avaya Phone System is utilized
Positively assists other staff and providers as needed
Trains and advises non-Senior PSS staff
PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline

Patient Services Specialist Resume Examples & Samples

Process clinic charge documents to assure completion and accuracy within acceptable time frame
Perform office tasks as needed including distribution of mail and faxes, creation of clinic-specific patient packets, and processing loose medical record papers
Maintain and use supplies and equipment in a cost-effective manner
Respond to inquiries by the appropriate route (EpicCare In Basket, telephone, fax or email) and route to the appropriate individual
Perform related duties as required

Patient Services Specialist Trainee Resume Examples & Samples

Ensure smooth patient flow
Handle all unit paperwork (i.e., including chart maintenance and patient information, etc.)
Triage telephone calls
Access and utilize many computer functions effectively required for patient scheduling, billing, and data entry where applicable
Maintain inventory of office supplies and equipment
Review daily schedule
Obtain patient insurance authorization information
Respond to patients' needs and concerns as appropriate. Investigate complaints and work with charge nurse or manager to find solutions
Schedule appointments consistent with patient needs and scheduling guidelines
Read and understand physician orders ensuring orders are complete and current
Partner in the orientation and training of professional and support staff, nursing and medical students, and other PSS's
These responsibilities are often carried out simultaneously with constant interruption
Experience with Epic, Cerner preferred
Excellent Microsoft Office skills (Outlook, Word, Excel, etc.)

Patient Services Specialist Resume Examples & Samples

Gather demographic information
Review eligibility
Check out patients
Accept payments from patients

Patient Services Specialist Resume Examples & Samples

Responsible for financial screening of all inpatient and outpatient services, including surgeries, on all patients prior to medical services being rendered in clinic to include: verifying insurance information, verify co-pays and deductibles, obtaining pre-authorizations, screening and referring candidates to different government programs, and/or making financial arrangements made with patients on Surgery Request Form
Responsible for assisting, when assigned, preparation of clinic to include: printing daily clinic schedules with copies distributed to frontline and medical staff
Responsible for assisting, when assigned, in receiving all incoming calls. Documents encounter on the telephone progress notes (i.e. medication refills, work/school notes, etc.) and forward to the appropriate staff for processing. Process appointments according to department guidelines and financially screened before appointment is made

Patient Services Specialist Resume Examples & Samples

Preparation of clinics to include: printing of daily clinic schedules and add-on appointments and distributes to medical staff and medical records. Notifies medical staff of any changes. Maintains required reports in the clinic. Keeps daily count of patients seen for the weekly and monthly statistical reports
Receives all incoming calls for the clinic. Documents encounter on the Telephone Progress Note and forwards information to the appropriate staff for processing. Individuals requesting appointments must be processed according to department guidelines and financially screened before an appointment is made
Conducting daily clinics to include: receiving patients, making appropriate notations on medical records, completing sections on fee tickets as indicated and forwarding for processing. Checks billing information and makes corrections as necessary. Arrive all patients in the IDX/Advanced Web system
Education:+ A minimum of a high school diploma or equivalent
Experience:+ * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office

Senior Patient Services Specialist Resume Examples & Samples

Contacting patients with schedule information along with referring physicians
Prepare schedule of daily appointments, managing wait-lists, scheduling and verifying insurance
Receives payments for clinic services including outstanding balances. While also maintaining batches on a monthly basis
Teamwork to provide coverage at clinic station
Receiving/checking out patients and performing due diligence for checkout procedures
Assists patients with applications and forms
Adheres to institutional and departmental safety policies and procedures
Taking information from patient or pharmacist concerning prescription refills, lab reports. Communicating to nursing staff
Obtains and checks all demographic and billing information and makes corrections as necessary
A minimum of two (2) years in a clinic or physician's office

Patient Services Specialist Resume Examples & Samples

Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated
Processes patients
Verifies current patient information in the CB system and registers new patients and enters pertinent patient information into the system
Collects payments from patients
Prepares daily schedule of patient appointments and notifies clinical staff of changes
Prepares a label for new patient and updates patient's information
Responsible to reschedule missed appointments at Provider's request
Upon request, coordinates information pertaining to prescriptions, refills, lab reports, letters, etc. with physician and patients
Assists patient with applications and insurance forms as indicated
Performs related job functions to meet departmental goals and objectives

Patient Services Specialist Resume Examples & Samples

Education: A minimum of a high school diploma or equivalent
Experience: At least three years of general office experience with at least one year of general office experience in a clinic or physician's office. OR
At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations

Patient Services Specialist Trainee Resume Examples & Samples

Strong ability to communicate verbally, including via telephone, and the ability to interact efficiently with physicians, allied health professionals, and other department personnel
Ability to access, enter, and retrieve information via computer system
Previous healthcare work experience
Ability to work independently and prioritize work appropriately
Course work in medical terminology or anatomy/physiology
Analytical skills necessary to solve problems
Radiology scheduling/reception experience
2 years of healthcare experience is desirable

Patient Services Specialist Resume Examples & Samples

Verifies insurance and demographic information
Collects co-pays and patient payments
Assists with some financial counseling duties as needed

Patient Services Specialist Supervisor Resume Examples & Samples

Relief PSS coverage
Supplies, equipment, and facilities management
Management, collection, and reporting of data
Full-registration experience
Knowledge of insurance types and procedures
Microsoft Excel/Word
Flexibility and openness to change

Patient Services Specialist Resume Examples & Samples

Greets patients, processes registration, updates financial and demographic information, ensures appropriate consent for treatment and other required documentation is signed, scans documents, insurance cards and ID into EMR system. Schedules, cancels, or re-schedules patient appointments, as necessary
Answers all incoming calls, handles and/or routes accordingly. Documents phone notes in EMR, as needed
Requests medical records for physician review and triage calls, as needed
Ensures that all patients are arrived, no-showed or cancelled in Centricity Business at the end of each business day. For any no-show appointments, a fee ticket must be completed by the cashier at the end of each day. These no-show fee tickets are given to the Clinical Office Manager at the end of each week
Informs peers and Ophthalmic Tech of any changes in daily appointments, any add-ons, and all patient concerns. Documents on patient list for the day, accordingly
Coordinates referral appointments to and from other clinics, agencies, and private physicians, via fax or RMS (Referral Management System)
Performs cashier duties, to include collecting all patient payments, reconciling and balancing deposit at the end of the day. Cashier for the day must balance and transfer cashier log to back-up cashier when leaving for lunch or if leaving early for the day, or any other reason, as appropriate. This duty is rotated amongst PSS's on a weekly basis
Performs verification of all insurance plans and obtains authorizations, as required. Contacts outside referring facility to obtain referrals and authorized referral, as needed. Enters corrects FSC in Centricity Business, accordingly
Contacts patients to remind them of their appointment and/or if a patient is rescheduled or bumped, and sends a reminder letter, as appropriate
Handles discharge of patients upon completion of office visit. Informs patient of physician instructions and schedules follow-up appointments, accordingly. Provides patient with appointment information, printed Clinical Visit Summary (CVS) instructions, any prescriptions, and/or any other documentation to be given to patient. Collects deposit, if required
Opening and closing of clinic. This task is rotated weekly amongst PSS's based on work schedules. Opening of clinic entails turning on the computer, opening the front door for business, opening the safe and cash box, and logging in to the AVAYA phone system. Closing clinic for the day entails ensuring that every patient has left, locking the front door, pulling and putting out the patient list, sign-in sheets, verifications, and face sheets, for the following day. Will also indicate date and doctor on each sign-in sheet for the following day
Performs other related duties as assigned by Clinical Office Manager or Administrator

Patient Services Specialist Trainee Resume Examples & Samples

Process admissions and discharges to assure completion and accuracy within acceptable timeframe
Perform office tasks as needed including distribution of mail, and processing loose medical records papers
Respond to inquiries via the appropriate route (telephone, fax, or email) and route to the appropriate individual
Transmit patient's discharge summary to their primary provider, and document
PSS1 Requirements: high school graduation or equivalent AND one year of experience in a healthcare setting OR two years of general office experience OR equivalent education/experience
PSS2 Requirements: high school graduation or equivalent AND one year of experience in a healthcare setting OR three years of general office or customer services experience OR equivalent education/experience

Patient Services Specialist Resume Examples & Samples

Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations
Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments
Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments
Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics
Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders
Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are met before planned procedures in the clinic
Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records and processing mail
Template and maintain provider and clinic schedules

Patient Services Specialist Resume Examples & Samples

Assist the lead eligibility staff member with insurance eligibility for all Pediatrics appointments, before, on the day of, and after arrival when necessary
Process specialty PowerChart referrals. Obtain provider approval when applicable, verify insurance is accurate and determine if insurance referral is needed, and schedule the appointment
Ensure that all Pediatric appointments insurance has been verified correctly or verify as needed
Assists patients with questions or concerns upon check in regarding insurance, forms, etc
Manage Nutrition schedule including obtaining authorizations/referrals, making appointment reminders for Thursday appointments, and communicating with Nutritionist as needed
Performs other related duties as required when team members are absent to include paper referral processing, PowerChart referrals, insurance verifications, no show processing
Familiar with IDX/Cerner/Microsoft Office/Excel
Knowledge in Medical Terminology helpful

Patient Services Specialist Resume Examples & Samples

Experience in handling multiple demands
Excellent written and oral communication skills, including experience with multi-line telephone systems. PC or PC-compatible computer experience using a variety of software programs
Able to work accurately and attend to details while responding to multiple work demands
Ability and willingness to work with a diverse staff and patient population
Demonstrated ability to organize and prioritize a high volume of work with attention to detail
Experience with EPIC software (electronic appointment and registration system)

Patient Services Specialist Resume Examples & Samples

Informs peers and Ophthalmic Tech of any changes in daily appointments, any add-ons, and all patient concerns Documents on patient list for the day, accordingly
At least three years of general office experience
At least one year of general office experience in a clinic or physician's office OR at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations

Patient Services Specialist Supervisor Resume Examples & Samples

Patient registration, scheduling, and templating
Tracking and follow-up for insurance authorizations
Monitoring and tracking necessary documentation for compliance and billing
Management of interviews, education sessions, support of outpatient therapy projects

Patient Services Specialist Resume Examples & Samples

Processes and maintains records
Functions as switchboard operator, procedure scheduler or clerical support as assigned
Responds to emergencies following departmental processes
Assists in meeting department goals and arrival accuracy
Assists radiology coders with document scanning

Patient Services Specialist Supervisor Resume Examples & Samples

Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel
Computer knowledge to include high skill level with Microsoft Word and Excel
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously
Ability to work under pressure in a fast-paced environment and meet deadlines
Basic financial and accounting skills

Patient Services Specialist Resume Examples & Samples

Greets and registers patients for all IM clinics
Coordinates and maintains provider schedules and patient appointments
Updates demographic and financial information and accepts payments
Obtains authorizations for procedures, visits and referrals and process them properly
Provides additional patient services as directed by supervisor
Provides additional clerical duties
Knowledge of Microsoft applications
Experience in the following is preferred: insurance verification and pre-authorizations

Patient Services Specialist Resume Examples & Samples

Have the ability to pass a security check for the EMR system
Able to understand and follow instructions with attention to detail
Able to operate general office equipment and machines, in particular good computer skills
Ability to accurately enter data in the EMR system

Patient Services Specialist Trainee Resume Examples & Samples

Schedule patients and enter information correctly into all necessary computer systems (Imagecast, Epic) and update patient information as needed
Refer patients to Pre-Registration if not previously registered or if an update is needed
Collect patient demographics and financial information for input into computer system
Previous experience with health insurance and patient billing and UWMC computer systems such as EPIC, Mindscape and ORCA desired
Data entry and keyboard skills 35+ wpm preferred. Attention to detail and consistent follow-through on required tasks. Excellent attendance record. Medical terminology course or experience

Patient Services Specialist Resume Examples & Samples

Maintains familiarity and compliance with institution policies and procedures as they pertain to patient eligibility
Verifies and updates Medicaid/Medicare/Insurance information through TMHP and insurance portals for eligibility and benefits while maintaining patient files accurately
Serves as liaison to third party payers to provide information on pending services in order to avoid denials
Obtains prior authorization for all procedures, medications and office visits prior to scheduled surgery or appointment
Coordinates and schedules surgeries for department faculty and staff
Answers incoming requests from patients and staff regarding eligibility and covered benefits
Collects patient payments for services rendered prior to patient being seen. Generates a receipt for patient. Balances cash with receipts and turns in daily deposit to MPIP at the end of the shift
At least one year of general office experience in a clinic or physician's office
Or at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
Electronic Medical Records and Centricity knowledge
Knowledge of insurance health plans, pre-authorizations, pre-surgical insurance authorizations and network provider enrollment

Patient Services Specialist Resume Examples & Samples

Respond to patient inquiries
Verify patient benefits
Follow up with patients regarding benefits
Obtain referrals/verify insurance and schedules
Corresponds with patients on status of precertification process
Obtain pre-certifications for procedures and surgeries for all ENT patients (assists with General Surgery when needed). Document information accurately in IDX
Collect a deposit on surgical patients before the patient leaves the office or contact them by phone for correspondence for quote letters
Fills in for other patient Service Specialist when needed

Patient Services Specialist Resume Examples & Samples

Receiving all incoming calls for the clinic
Operates IDX and PowerChart systems in a proficient manner
Keeps lobby and reception area neat and orderly
Assists in coordinating clinics trainees daily tasks
Possess training or be willing to receive training in Trauma-Informed Care principals and basic behavior management of disruptive traumatized children
Familiar with the diagnostic measures that will be employed in the clinic

Patient Services Specialist Trainee Resume Examples & Samples

Manage visitor access and provide education regarding unit-specific policies and procedures
Manage patient records during admission and upon discharge according to UWMC policy
Efficiently and accurately assist in patient movement within the hospital, including admissions, discharges, expirations, and transfers within and off unit
Communicate new orders to supporting/ancillary departments, such as pharmacy, dietary, and physical therapy
Assess urgency of orders and notify RN accordingly
Order patient care supplies and equipment. Return and remove unused/defective equipment
Complete appropriate requisitions, schedule tests and appointments as ordered, meeting any necessary deadlines
Maintain a safe and organized environment for patients, visitors, and staff
Use computer and communication systems efficiently and effectively, including telephones, email, paging, electronic white board, and the tube system
Monitor and maintain Nurse Call system per department protocol
Consistently demonstrate productive and timely communication with charge nurses, nursing staff, peers, patients, physicians, volunteers and other medical center departments and ancillary services
Recognize and respond to patient, facility, and environmental emergencies. Act as a resource during emergencies
Partner in the orientation and training of professional and support staff, nursing and medical students, and other PSS staff
Maintain inventory of supplies and equipment
Other duties as assigned

Patient Services Specialist Resume Examples & Samples

Provide information about care options available at our Student Clinics, Specialty Graduate Clinics and Faculty Practice to patients seeking dental care at the School of Dentistry and providing options in order to facilitate the delivery of optimal patient care
Schedule patient screening and diagnostic radiograph appointments, follow-up appointments and continued care appointments. This includes the scheduling of recalls, surgeries, post-operative care, and evaluations by matching patient treatment needs to student’s educational requirements and specific clerkships
Respond to patient questions about clerkship referrals, appointments and disposition of care. Will work directly with Course Directors regarding patient treatment concerns
Obtain necessary information in order to coordinate admission into care at the School, process referrals and if necessary triage to Specialty Graduate Clinics and/or Urgent Care
Inform patients of financial responsibilities, insurance coverage and patient expectations, send correspondence to patients regarding their appointments and becoming a patient of the School
Handle all patient email, telephone and in-person inquiries with a high level of professionalism
Recommend process improvements to existing policies and procedures
Develop and generate patient correspondence to patients about treatment and services for all Clerkships
Intake patient concerns presented by telephone-resolve customer service concerns and non-clinical issues; notify Patient Relations of all resolved and pending patient issues
Interpret School of Dentistry policies and procedures and services to patients and patient’s representatives
Perform related duties as required

Patient Services Specialist Resume Examples & Samples

Coordinate patient charts and appointments to ensure timely service
Verify insurance eligibility of patients and authorization to determine if services are covered
Provide information to patients advising them of their financial responsibility and payment required at each visit
Administer quality assurance programs to ensure patient satisfaction with facility
Ensure timely reporting of key clinic statistics to management for sales, revenue and patient flow
Maintain a system of controls for cash receipts, including daily entry in TherapySource and RT and daily reconciliation processes to ensure proper handling of monies received
Foster and support a workplace culture that emphasizes the importance of Customer Service
Work with patients, doctors, payors, CBO, and internal departments of Baylor Rehab and Select Medical to resolve concerns and problems
Adjust work schedule, in the event the needs of the facility change
Travel to non-home location clinic or other site for training or coverage when necessary
Courses in bookkeeping and accounting OR work experience in a healthcare or related setting
One to two years medical billing and administrative experience preferred
Interpersonal skills necessary to communicate and relate ideas effectively with staff members, supportive personnel, management staff, third party payers, patients, and physicians
Must have strong skills in computer equipment and software, detailed documentation, problem-solving and excellent customer service

Patient Services Specialist Trainee Resume Examples & Samples

Coordinating ancillary appointments and referral process
Providing initial triage
Verifying and updating registration information
Performing other necessary activities to maintain unit operations

Patient Services Specialist Resume Examples & Samples

Provide excellent customer service to anyone that calls or walks into the clinic
Responsible to reschedule missed appointments at Provider's request. Upon request, coordinates information pertaining to prescriptions, refills, lab reports, letters, etc. with physician and patients
Knowledge of cashiering and customer service experience
At least one year of general office experience in a clinic or physician's office or at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations

Patient Services Specialist Resume Examples & Samples

Comprehend and apply specific policies and practices of the clinic computer systems, forms, unit and State and Federal patient care and HIPAA regulations
Communicate information to referral agencies, physicians, and community agencies, including financial policies, billing procedures, treatment procedures, and other relevant information
Ensure availability of patient records (x-rays, satellite charts, and medical records) for appointments
Coordinate patient records, referrals, and special forms; post payments, fee waivers, and adjustments
Run and reconcile patient schedule reports, including daily charge report on a daily basis; maintaining clinical and financial statistics
Coordinate interpretative services for patients; verify, transcribe, and follow-up with written physician orders
Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are

Patient Services Specialist Resume Examples & Samples

Performs intake of initial patient referrals including collection of patient demographic information, medical information, therapy information and insurance/financial information and documentation in dispensing system
Completes initial paperwork on new admissions and establishes patient clinical record
Provides telephonic and or face-to-face therapy specific, consumer non-clinical, educational services
Informs patient of benefit information; coordinates between patient and outside support organizations as needed (PSI, BEN, OnePath, etc.)
Confers with customers (physicians, patient/family, health care personnel, etc.) during the planning process to establish mutual goals
Participates as necessary in care conferences and meetings related to DSIG patients
Notifies nursing, reimbursement, sales and pharmacy of new referrals/potential new admissions and coordinates new admissions with nursing, pharmacy and outside agencies
Responsible for inventory of patient’s current home supplies, medical history, changes in status and delivery ticket
Responsible for creation of delivery ticket
Keeps current regarding therapy specific community issues and regulations
Participates in morning staff meetings with nursing and pharmacy as needed
Receives and responds to patient/client questions or complaints regarding services/care rendered and billing
In conjunction with the Account Managers, supports community as needed including promotional events and materials, educational events and materials, physician contacts, patient contacts, and medical facility staff contacts
Professionalism
Organization
Ability to work well with various personalities and within a team
Ability to self-organize, pre-qualify, and maximize field customer service activities and travel
Flexible communication style
High degree of motivation
Excellent listening skills required

Patient Services Specialist Resume Examples & Samples

Keeps informed of federal and state regulations regarding professional service description, coding, fee billing and reimbursement
Attends meetings for all insurance groups including medicaid when required
Responsible for working edits assigned to you on a daily basis, this includes accurate ICD-10 codes, modifiers and CPT codes
Responsible to check that notes have been signed by faculty before edits are done and all documentation is in place
Look for any procedures, etc. that may have been missed and bill them out
Communicate all system issues to supervisor as they occur
Become proficient and capable of performing any and all tasks related to the billing/coding functions of the department
Making sure correct demographic information as well as FSC information is correct and current in Centricity. Make sure authorization numbers are on invoices before clearing edits as well as referring physicians
Responsible for any communication that is needed between you and clinic/provider, etc. to complete edits/encounters being worked
Communicate effectively with the business office or other departments to resolve any issues when asked by supervisor
Work specific areas assigned to you on a daily basis. This includes but is not limited to edit and ETM files. Edit files should be no more than 14 days out at any given time and ETM files should be worked and kept up to date on a daily basis
Work assigned hours from 8:00 am- 5:00 pm Monday through Friday
Work other miscellaneous reports such as missing charges, etc

Patient Services Specialist Resume Examples & Samples

Communicates with insurance companies to ensure benefit coverage and pre- authorization requirements are met before planned procedures in the clinic
Preparing correspondence for providers and insurance carriers; distributing patient schedules to appropriate providers, including residents and clinical staff; audit accuracy of procedure charges; copying/filing patient records and processing mail Template and maintain provider and clinic schedules
Demonstrate a positive attitude and approach with strong interpersonal skills and ability to work effectively in a diverse team environment
Detail oriented with ability to maintain a high level of accuracy and proficiency in assigned duties, and excellent organizational skills
Computer skills that include word processing

Patient Services Specialist Resume Examples & Samples

Prepare schedule of daily appointments for distribution as necessary and notifying clinic staff of any changes
Contacting patients (referring physician) who have missed appointments
Arrives on time at 8 am
Assists patients with problems concerning insurance

Patient Services Specialist Resume Examples & Samples

Schedule patient screening and diagnostic radiograph appointments, follow-up appointments and continued care appointments. This includes the scheduling of recalls, routine dental extractions, post-operative care, and evaluations by matching patient treatment needs to student’s educational requirements and specific clerkships
Excellent computer skills, which include word processing, excel, Outlook, chart review, database experience
Ability to organize and manage multiple projects
Coordination and organizational skills
Experience in working with a diverse population in a fast-paced environment
Ability to multi-task and prioritize tasks
Critical thinking; problem solving skills
Strong customer service and interpersonal skills

Patient Services Specialist Resume Examples & Samples

Facilitate patient admissions, transfers, and discharges
Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements
Obtain from and return records to Patient Data Services
Process requisitions for patient procedures, tests, or exams
Communicate other departments’ readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork
Coordinate transportation to and from other facilities for special procedures, tests, or exams
Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the assigned nurse and charge nurse
Access computer systems in order to obtain patient data and to perform clerical functions
Recognize priority information and duties, and respond appropriately to maintain patient safety and smooth unit operations
Schedule clinic appointments
Use communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speaks in a confident, friendly manner that conveys a positive reception
Direct calls to appropriate staff in a timely manner
Receive, record, and distribute accurate patient information and diagnostic results to appropriate staff
Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception
Effectively command medical terminology and pharmacology
Process lab specimens

Patient Services Specialist Resume Examples & Samples

Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attach to fee tickets. Arrives patient in Centricity Business system for daily report
Answers all incoming calls through the AVAYA phone system and requests medical records for triage calls and daily add-ons
Schedules patient appointments and cancels appointments as necessary. Reschedules and calls patients to confirm appointments
Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules
Coordinates referral appointments to and from other medical facilities to include those referrals received through the Texas Tech RMS system
Sends out letters to patients that did not show for their appointments
Maintains and files patient referrals and/or consults for future appointments. Retrieves patient information via Cerner to determine specialty appointments
Ensures that all medical records are available for day of clinic and reviews charts for accuracy and completeness of consent forms for treatment
Maintains appointment logs pertinent to specific clinic for reporting purposes on a daily basis
Collects copayment for office visit or deposit for surgical procedures dependent on financial status of patient. Prepares daily deposit, obtains departmental approval, and submits deposits to MPIP Department
Performs other related duties as assigned by Supervisor and/or Clinical Office Manager
At least of one year of general office experience in a clinic or physician's office
At least 90 days service at TTUHSC as a Patient Service Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
Ability to communicate effectively with a wide variety of individuals to include patients, physicians, staff, insurance companies, outside medical facilities, etc
Familiar with various insurance programs to include Medicare and Medicaid, and referral processes
Typing speed of 30 WPM or above
Familiar with Centricity Business (CB) Electronic Medical Record (EMR), Cerner and AVAYA phone systems

Patient Services Specialist Resume Examples & Samples

Responsible for processing arriving patient into the appropriate outpatient clinic
Maintain patient abreast of their insurance coverage information
Responsible for responding courteously and efficiently to all incoming calls and scheduled patients in the CB appointment system at a secondary tier level
Responsible for collecting payments form patients
Prepares a label for new patients and updates patients information
Responsible to reschedule missed appointments at providers request. Responsible for setting up follow-up appointments
Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients

Patient Services Specialist Resume Examples & Samples

Verifies and updates Medicaid/Medicare/Insurance information through TMHP and insurance websites for eligibility and benefits while maintaining patient files accurately
Serves as liaison to third-party payers to provide information on pending services in order to avoid denials
Pre-Certification and/or authorization for all procedures, medications, and office visits prior to appointment
Electronic Medical Records and Centricity System knowledge
Knowledge of Insurance Health Plans and Network Provider enrollment

Patient Services Specialist / Float Resume Examples & Samples

Greets and registers patients
Completes referrals and authorizations as needed
Completes charge entry in a timely manner, as needed

Patient Services Specialist Resume Examples & Samples

Receives incoming calls from Call Center
Registers and schedules appointments for office visits accurately and efficiently in Centricity Business and EMR
Verifies and updates managed care plan and/or insurance information into patient account
Scans accurately all necessary paperwork, forms, and patient information into correct file folder in EMR
Verifies, updates and or generates PINS for scheduled patients on a daily basis
Cashiers and prepares daily deposits. Responsible for collecting patients co-payments, payment for services rendered, and/or outstanding balances
Training existing and/or New employee in the registration and processing of patients or in any other job related duties. Provides cross training to staff within the different clinic area
Arrives and No-shows appointments daily and after each clinic session for the end of the month statistical department report
Knowledge of basic office equipment and moderate computer skills
Knowledge of the various managed care plans and private insurances
Knowledge of referral and authorization process
Able to be bonded, professional telephone skills, ability to interact effectively and efficiently with others
Ability to understand and follow instructions; some familiarity with medical procedures
Ability to communicate effectively and professional with a variety of people
Must be able to show proof on liability auto insurance and a drivers license
Bilingual capability, English and Spanish preferred
Willing to work extended hours M-F 5 pm to 10 pm and on all Saturdays and some Holidays from 10 am to 4 pm, PC, telephone, 10-key calculator, Excel and Word

Patient Services Specialist Resume Examples & Samples

Maintains optimal daily scheduling, assures no conflict in physician's schedules and confirms appointments by phone
Prepares medical records for patient appointment, to include that patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments
Prepares exam rooms and assists patients for examinations to include triage, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
Schedules patient’s appointments for office visits; assist patients with information technology regarding patient satisfaction survey
Coordinates requests and information with physician, medical students, residents, and patients. Vital patients and enters all information into EMR
Responds to in-person and telephone inquiries from patients, staff and general public
Requests and processes authorizations for required prescriptions, DME equipment, etc
Travel to satellite clinics to assist providers and patients
Covers other Patient Services Specialist
Overnight travel to outreach centers in West Texas to assist providers
Completion of nursing assistant/medical assistant training course of six months experience as a nursing assistant/medical assistant
Excellent interpersonal skills, ability to read & comprehend instructions and write messages
Ability to communicate effectively, understand & follow instructions
English/Spanish preferred
Experience in Ambulatory care setting and electric medical records

Patient Services Specialist Resume Examples & Samples

Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Provide point of care service to patients, medical facilities, and government agencies for requests of copies of medical records
Responsible for paperwork needed to be filled out by medical personnel
Scan and index paperwork in EMR and screens records for signature and documentation from physicians and return record to physician if necessary
Review and process outgoing correspondence, forms, and copies from the clinic to ensure proper and complete distribution. Process, distribute, and respond to mail designated for the clinic and assist in distributing to proper physician and medical staff to sign or complete
Respond to messages and documents messages in EMR
Search to find paperwork that is misplaced and distribute to proper individuals
Answers and handles contact center medical concerns calls within the timeframe allotted and appropriately according to department procedures and guidelines
Answers and handles contact center prescription refill calls and routes within the timeframe allotted and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
Answers and handles contact center calls appropriately according to department procedures and guidelines, new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
Communicate effectively orally and in written form
Knowledge in customer service
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Good spelling, data entry and typing skills
Ability to operate call center telephone and technology, computer, fax machine, calculator, printer, scanner, copy machine, etc
Ability to work as part of a team
Strong organizational, time management, problem solving and multitasking skills
Ability to work between during the hours of 6 am. to 10 p.m. on weekdays and 8 a.m. to 4 p.m. on Saturdays and some TTUHSC Holidays
Must have own transportation
Knowledge of patient service principles and practices
Experience in a call center or patient service environment

Patient Services Specialist Resume Examples & Samples

Maintains optimal daily scheduling by ensuring no conflict in physician’s schedules and calling patients to remind them of appointments and payments
Prepares exam rooms and assists patients for examinations to include triage, minor procedures and diagnostic studies. *Coordinates information and request with physician, medical students and patient
Registers and schedules patient’s appointments for office visits; arrives patient appointments. Assist patients with information technology regarding patient satisfaction survey
Coordinates requests and information with physician, medical students, residents, patients. Vital patients and enters all information into EMR
Requests and processes authorizations for hospital services and procedures
Covers other Patient Services Specialist in back end office
Excellent interpersonal skills, ability to read and comprehend instructions and write messages
Language: English/Spanish preferred
Experience in ambulatory care setting and electric medical records
Completion of a nursing assistant/medical assistant training course or six months experience as a nursing assistant/medical assistant

Patient Services Specialist Trainee Resume Examples & Samples

Assemble patient chart for admission, transfer, or discharge
Maintain medical records, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements
Obtain and return records to Patient Data Services
Communicate with other departments readiness for patient procedures, tests, or exams, and facilitate appropriate transportation and paperwork
Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, putting together the medical record information for the receiving facility, and communicating all of it to the assigned nurse and charge nurse
Access computer systems to obtain patient data and perform clerical functions
Use ability to recognize priority information and duties, respond appropriately, and maintain patient safety and smooth unit operations
Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, and speak in a confident, friendly manner that conveys a positive reception
Complete annual review requirements (fire/safety, infection control, and other as appropriate)
Accurately process lab specimens
Validate Parking for the family members, patients, and visitors
Other duties as assigned and requested
Attend and participate in professional development and continuing education programs that directly affect practice and improve unit operations

Patient Services Specialist Trainee / pss Resume Examples & Samples

Perform office tasks as needed, including distribution of mail, creation of clinic-specific patient packets, and processing loose hard-copy medical records
Respond to inquiries via appropriate route (telephone, fax, or email) and route to the appropriate individual
Basic knowledge of healthcare coverage

Patient Services Specialist Resume Examples & Samples

Responsible for timely responses to all service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility
Responsible for timely responses to pre-collection and collection agency inquiries
Responsible for processing accounts based on feedback from collection vendors
Responsible for resolving accounts in assigned worklists or reports
Responsible to place or remove patient balances to external collections when balances have met appropriate criteria
Ability to effectively discuss with patients options for relieving outstanding balances including payment in full, approved discounts, financial assistance, and payment arrangements
Responsible to collect various payment options including cash, check, credit card and online methods
Responsible to assist patients with alternative methods for online customer access to their account
Responsible for obtaining, verifying, and adding insurance for billing when identified by the patient
Responsible for analyzing and processing refunds as a result of overpayment
Responsible for reviewing and processing financial assistance applications and applying appropriate discounts to the patients balance
Meet established quality and productivity expectations
Identifies and reports potential issues to leadership
Supports the standards set forth in the HFHS Code of Conduct by adhering to legal and ethical standards
Associate’s degree in Business Administration, Accounting, or related fields preferred
Experience in customer service or healthcare-related field
Three to five years prior experience in a healthcare revenue cycle position or in customer service role preferred
Ability to communicate effectively with patients, colleagues, supervisor, and manager

Patient Services Specialist Resume Examples & Samples

Enroll patients in Stay Connected patient engagement program
Make outbound calls related to inquiries received through EDCure.org
Deliver Men’s Health product training to all internal and external Patient Services customers
Engage with patients to understand where they are in their treatment journey
Provide disease state related educational support to patients
Deploy patient marketing programs to those patients and potential patients that contact the company
With minimal supervision, solve potential patient problems and complaints to improve patient education and satisfaction
Monitor social media channels and respond to online patient inquiries
Enter data into database to facilitate appropriate patient follow-up
Run database reports and provide ongoing feedback and analysis of inquiries back to the marketing and broader commercial teams
Align patient needs to respective patient education tools and content
Recommend educational resources that are most appropriate for the patient based on where they are in their journey. This could include connecting patients to specialists in their area or patient advocates
Initiate follow up communication to patients including letters or emails, brochures, website links, etc
Work with the Patient Education Coordinators to optimize the patient call process as more is learned about patients’ needs and preferences
Assess and refer patient contacts that require legal input, provide recommendation to Legal on possible resolution, and, where appropriate, responsible for follow up contact/letter to patient
Collect and share product experience information from patients with marketing and R&D
Provide training on the role of the Patient Services Specialist and Patient Education Coordinators to new employees
Provide physicians with the knowledge to assist their patients in understanding and implementing patient education pre- and post-operatively
Regularly attend Marketing and Field Marketing staff meetings to share insights related to patient interaction
Minimum of 1 year experience engaging with patients (verbally and written) regarding their health treatment and education. or
Minimum of 1 year experience connecting with consumers via phone. Prefer that connection did not follow an exact script
Word and Excel skills
Ability to use active listening skills and to problem-solve under challenging circumstance
Ability to multitask and handle multiple functions concurrently
Ability to demonstrate professionalism, efficiency and initiative
The capability to work with patients, physicians and field personnel with genuine care and empathy

Senior Patient Services Specialist Contact Center Supervisor Resume Examples & Samples

Reviews Contact Center statistics and ensures they remain at a rate which is conducive to meeting the needs of internal and external customers
Will provide Contact Center agents feedback on call quality in order to ensure a positive patient experience upon first contact with the department
Reviews transfers and routing of calls as appropriate by agents
Attends meetings which include being part of committees to assist in improving operational efficiency
Intervenes and handles issues relating to patient problems, concerns, or complaints and takes measures to correct situations
Responsible to review and correct assigned staff time clock entries, making adjustments as deemed necessary
Monitors scheduling and schedules of all pods in order to maintain accuracy and ensure patients receive a timely appointment
Ability to prioritize and be assertive
A minimum of five (5) years of general office experience
A minimum of two (2) years in a clinic or physician's office OR at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations
Advanced knowledge of Centricity appointment (or similar) system and electronic medical records
Experience in compiling reports and handling cash

Patient Services Specialist Resume Examples & Samples

Teamwork orientation
Good judgment
Resourcefulness in problem-solving
Ability to take and follow through with delegated tasks and be accountable
Inherent to success in this position is the ability to serve a diverse clientele in a fast-paced environment

Patient Services Specialist Resume Examples & Samples

Greets patients, processes registration, updates financial and demographic information, ensures appropriate consent for treatment and other required documentation is signed, scans documents, insurance cards and ID into EMR system. Schedules, cancels, or reschedules patient appointments as necessary
Answers all incoming calls, handles and/or routes accordingly. Documents phone notes in EMR as needed
Requests medical records for physician review and triage calls as needed
Coordinates referral appointments to and from other clinics, agencies and private physicians, via fax or RMS (Referral Management System)
Performs cashier duties to include collecting all patient payments, reconciling and balancing deposit at the end of the day. Cashier for the day must balance and transfer cashier log to back-up cashier when leaving for lunch or if leaving early for the day, or any other reason, as appropriate. This duty is rotated amongst PSS's on a weekly basis
Performs verification of all insurance plans and obtains authorizations, as required. Contacts outside referring facility to obtain referrals and authorized referral, as needed. Enters correct FSC in Centricity Business, accordingly
Opening and closing of clinic. This task is rotated weekly amongst PSS's based on work schedules. Opening of clinic entails turning on computer, opening the front door for business, opening the safe and cash box, and logging in to the AVAYA phone system. Closing clinic for the day entails ensuring that every patient has left, locking the front door, pulling and putting out the patient list, sign-in sheets, verifications, and face sheets, for the following day. Will also indicate date and doctor on each sign-in sheet for the following day

Patient Services Specialist Resume Examples & Samples

Welcoming patients warmly with compassion and enthusiasm
Listening carefully to patient needs presented face to face or over the telephone and communicating clear and accurate information in response
Working collaboratively with other health care team members to ensure patient needs are met and clinic operations are efficient

Patient Services Specialist Supervisor Resume Examples & Samples

Coordinating the daily patient flow and providing patient support and registration services
Directing the work of 4-5 Patient Services Specialists and performing the technical functions of the registration front desk
Setting clear expectations and providing coaching in University of Washington and/or Public Health customer service initiatives
Interviewing applicants and making recommendations for hire
Training and orienting new employees to front desk operations
Assigning employee schedules, assuring adequate staff coverage, and acting upon leave requests
Monitoring and approving timekeeping records
Reviewing work performed by others and assuring compliance with established procedures
Conducting employee performance evaluations and coaching for performance improvements
Preparing reports; managing databases and data
Identifying and resolving problems or unusual situations; recommending changes to work flow, assignments, policies, procedures, etc. as necessary
Monitoring and evaluating policies and procedures to suggest operational changes
Coordinating specialized clinic activities
Working with management and other staff on process improvements
Monitoring productivity and quality of work
Performing related duties as needed/required

Patient Services Specialist, Float Resume Examples & Samples

Customer Service: Answer phone lines in a prompt and courteous manner, triage call and handle appropriately
Registration: Collect, maintain and ensure accuracy of information through the use of standard business practices
Coordinate all necessary paperwork for registration, scheduling and appointment
Financial: Collect, verify and maintain patient insurance information, including authorizations and referrals
Collect co-pays, deductible, co-insurance and balances on accounts. End-of-day balancing
Scheduling: Understand visit types, templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancellation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit
Communication: Triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and check out patients in office
Coordinate the release of information and medical record process. Process all incoming and outgoing medical record requests
Ensure coding information is complete on billing documents
All other duties as assigned by supervisor

Patient Services Specialist Resume Examples & Samples

Associates degree or higher preferred
3+ years of industry experience, preferably in healthcare as a Registered Nurse, Licensed Practical Nurse or Respiratory Therapist, health insurance and/or durable medical equipment
Third Party payer experience preferred
High level of reasoning ability in order to successfully resolve a variety of patient and business issues
Exceptional written, verbal and interpersonal communications and presentation skills
Detail orientation
Proficiency in Microsoft Office Software
Experience with TIMS, JD Edwards, and ImageNow preferred

Patient Services Specialist Resume Examples & Samples

Answers and handles contact center medical concern calls within the timeframe allotted and appropriately according to department procedures and guidelines
Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
Communication effectively orally and in written form
Ability to operate call center telephone and technology, computer, fax, machine, calculator, printer, scanner, copy machine, etc.
Ability to work between during the hours of 6 a.m. to 10 p.m. on weekdays and 8 a.m. to 4 p.m. on Saturdays and some TTUHSC Holidays
Knowledge of administrative and clerical process

Patient Services Specialist Supervisor Resume Examples & Samples

Directs the scheduling of patient appointments
Monitors reception desk activities and directs patient flow, to ensure efficient operations
Coordinates provider schedules
Communicates provider session cancellations to manager and maintains cancellation reasons
Develops and maintains monitoring system for patient appointment waiting times, no shows and cancellations
Monitors clinic access data and adjusts workflow as required to meet standard
Interviews and recommends the selection of candidates
Develops and implements standards of performance, expectations and assignments
Assigns employee schedules, establish plan for staff coverage and act upon leave requests
Identifies learning needs of staff, plans and conducts training of new employees as well as in-service education for staff (including orientation of medical and clinic staff to reception and appointment scheduling procedures)
Acts as a resource and role model to staff
Provides feedback regarding job performance to Patient Service Specialists and other assigned staff. Keeps manager apprised
Reviews and corrects the work performed by others for compliance with established procedures
Conducts annual performance evaluations and recommends disciplinary actions
Develops, Monitors and evaluates policies and procedures to suggest operational changes.and communicates to clinic team
Oversees environmental conditions of office and patient waiting area including required postings, lighting, seating, literature and safety factors
Maintains in-depth knowledge of various health insurance plans and billing systems
Possesses in-depth knowledge of operational systems including telephone systems and all scheduling software
Possesses knowledge of UWMC policies and procedures, personnel system, union contracts, and related labor contract requirements
Manages staff records including time sheets
Participate in budget preparation and administration
Participates in monitoring quality assurance plans
Performs the work of the Patient Services Specialist levels 1, 2, 3, Lead and QA/Educator positions
Models excellent customer service skills
Ensures smooth patient flow
Responds to patients’ needs and concerns as appropriate. Investigates complaints and works with manager to find solutions
Accept and process patient payments (co-pays, deposits, etc.), oversee payment processing by PSS team
Schedules appointments consistent with patient needs and clinic scheduling guidelines
Oversees and/or maintains provider and clinic schedules
Monitors telephone service levels and works with PSS team to achieve service level targets
Answers the telephone in a professional, courteous and efficient manner according to UWMC standards; directs calls as appropriate. Mentors staff re: effective telephone techniques
Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, using appropriate documentation tools
Obtains necessary insurance plan information
Maintains ongoing documentation of patient intake and tracks authorized referrals
Ensures that all referrals are properly linked to appointments
Reviews email daily to stay current with clinic communication
Responds to facility and environmental issues and emergencies according to established procedures
Inventories and orders office supplies and forms
Ensures daily functioning of office equipment
Utilizes online resources as required according to clinic practice and within University guidelines

Senior Patient Services Specialist Resume Examples & Samples

Maintains optimal, daily scheduling, assures no conflict in physician schedules and confirms appointments by phone
Prepares electronic medical record for patient's appointment to include patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments
Prepares exam rooms and assists patients for examinations to include screening, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attaches to fee tickets. Arrives patient in Centricity Business system for daily report
Schedules patient appointments and cancels patient appointments as necessary. Reschedules, call patients to confirm appointments. Assist patients with information technology regarding patient satisfaction survey, consents and other forms needed
Coordinates requests and information with physician, medical students, residents, and patients. Vital and screen patients and enters all the information into the Electronic Medical Record
Requests and processes authorizations for required prescriptions, DME equipment, procedures, surgeries, etc
Covers other Patient Service Specialists
Five years of office experience, with two of those years in a clinic or physician's office OR at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of 4
Graduation from an approved certified program for medical assistants in the area of the required specialty
Certification by an approved accredited certified agency in the specialty that particular work will be performed
Maintain CPR certification, documented completion of certification
Ability to use equipment associated with patient triage and general office equipment
Ability to communicate effectively, understand and follow instructions
English/Spanish language preferred
Experience in Ambulatory care setting and electronic medical records

Patient Services Specialist Resume Examples & Samples

Greets patients and determines nature of visit
Registers new patients and assigns patient ID. Collects patient information, co-payment, patient account balance, and verifies insurance eligibility and coverage level for new and returning patients. Scans ID, insurance cards and collects all required forms. Alerts practitioners of patient's arrival
Verifies all insurance utilizing telephone contacts and web inquiries. Determines if patients' insurance is contracted with USC. Ensures required authorization of services are obtained
Receives record and various forms of payments following established policies and procedures. Provides records to patients in accordance with established policies and procedures
Screens and prioritizes incoming calls, determining what contact or action is required for satisfactory disposition. Responds to inquiries or requests for information or refers to a supervisor, as appropriate. Receives and transmits messages, as appropriate
Schedules and confirms appointments and follow-ups. Informs patient of pre- authorization components needed for treatment, diagnostic testing, etc. Provides callers with appropriate information, as needed
Prepares and prints welcome, referral, dismissal, and other general correspondence, within established guidelines. Generates and issues daily appointment scheduler summary of next day and status of pending appointments. Updates patient management system with specific patient notes, amounts due upon confirmation call, check-in, etc. Ensures complete notes of all patient contacts are entered in patient management system
Provides administrative support to supervisory and management staff
Maintains a safe environment in accordance with compliance standards, policies, and safety regulations
Ensures patients' rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time

Patient Services Specialist Resume Examples & Samples

Greet the patient joyfully upon their arrival
Schedule new patient (consults), hospital discharge, ER discharge, and return appointments
Notify patients of appointments by phone or letter
Collects paperwork from fax machine
Insert templates in IDX for add-on appointments

Patient Services Specialist Resume Examples & Samples

Manage two separate desks (check-in/out) associated with these services
Disseminate Epic optimization and process improvement information to staff and providers
Assure follow-up visits are assigned
Assure labs/imaging are scheduled
Assure After Visits Summaries are printed
Manage No-Show patients. This will entail contacting select patients prior to
Complete basic template functions in EPIC with guidance from BOS. Accurately block time as directed. Communicate scheduling conflicts and inefficiencies to supervision. Assist in the preparation and maintenance of provider and clinic schedules
May float between service areas to facilitate delivery of services provided
Provide support in data management and tracking as needed, and consistently meet assigned timelines
Demonstrate excellent time management skills by prioritizing appropriately when busy, and effectively utilizing downtime in productive manner

Patient Services Specialist Resume Examples & Samples

Prepares exam rooms and assists patients for examinations, minor procedures and diagnostic studies. Coordinates information and request with physician, medical students and patient
Requests, schedules and processes documentation for hospital services and procedures. Processes authorizations for medications,
Covers other Patient Services Specialist within the area of Medical Assistant

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