Patient Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the patient services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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F Fay

Francesco

Fay

4205 Tevin Meadow

Philadelphia

+1 (555) 546 9401

4205 Tevin Meadow

Philadelphia

Phone

p +1 (555) 546 9401

Experience Experience

Chicago, IL

Patient Services Coord

Chicago, IL

Keeling-VonRueden

Chicago, IL

Patient Services Coord

Provides support and information to providers to problem solve and manage complex administrative patient issues
Provide support and information to providers to problem solve and manage complex administrative patient issues
Provides support to providers, other administrative support staff, nurses, research coordinators, and other hospital personnel
Answers multiple phone lines; takes messages for providers as necessary; retrieves voicemail; provides additional phone coverage/cross-coverage as necessary
Assists with clinical and operational data management involving data collection, data entry and weekly/monthly reporting
Works on special projects across Home Base program as requested by Administrative Director and Administrative Manager
Performs the daily management of Epic My Basket with respect to patient scheduling and staff messages to members of the clinical team

New York, NY

Patient Services Supervisor

New York, NY

Boyle-Lockman

New York, NY

Patient Services Supervisor

Maintain a safe and hazard-free working environment
Perform preventative maintenance checklist
Train/mentor other food service workers
Supervise and evaluate employees; counsel; promote employee growth, efficiency, morale, and teamwork
Produce and maintain work schedules and may prepare production records
Set-up patient care financial arrangements for clinics and manage the patient care contracts
Review and manage the merging of patient accounts in clinical information system

present

Dallas, TX

Patient Services Intermediate

Dallas, TX

Leannon Inc

present

Dallas, TX

Patient Services Intermediate

present

Arrange new patient appointments and develop relationships with referring physicians and their offices
Obtain authorizations, pre-certifications and benefit level verification for outpatient procedures / surgeries and other devices in the Multidisciplinary and Vascular Surgery clinics
Coordinate the scheduling of patient and physician appointments and referrals in Cupid and Cadence
Coordinate Faculty schedules
Schedule procedures on Faculty Outlook calendar
Coordinate interventional procedures with other radiological studies and/or anesthesia
Obtain outside films and labs prior to patient procedure

Education Education

Bachelor’s Degree in Accuracy

Brigham Young University

Bachelor’s Degree in Accuracy

Skills Skills

Ability to learn new tasks quickly within a fast-paced, high volume clinical setting
Strong computer skills; proficiency with hospital systems and Microsoft Office products
Excellent interpersonal skills; strong oral and written communication skills
Accurate attention to details; strong organizational and time management skills
Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
Display courteous telephone interactions and ability to treat each call as a new and unique call
Ability to work independently and as a cohesive team member with a large group of clinicians and staff. Function as a member of a team, and share knowledge and skills within the team
Exceptional organization skills, flexibility to manage changing priorities and manage large amounts of information with high attention to detail
Ability to effectively manage day to day operational tasks, multiple requests and questions, and to establish priorities
Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment

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15 Patient Services resume templates

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Director Patient Services Resume Examples & Samples

Providing leadership and management to customer service team leaders and customer service case management professionals
Personnel development
Identify, develop and implement key service model improvements through collaboration with the Patient Access, National Account and Sales teams based on the needs of internal and external key stakeholders
Planning, assigning, and directing work loads and performance management for respective teams
Coordinate process changes and CRM improvements with customer service project manager
Team will be responsible for
5+ years of direct management experience

Patient Services Data & Analytics Manager Resume Examples & Samples

A Bachelor’s degree in Business Management, Marketing, Computer Science or related subject is preferred
3-5 years Sales Analytics experience
Strong analytical and technical skills with the capability to appropriately define issues, questions and data; to perform accurate analysis (correctly calculated numbers, accurate graphs); to cross-check data and assumptions; to document and establish data trails; and to think creatively about different ways to analyze data and information
Functional working knowledge of the pharmaceutical Patient Services process

Patient Services Senior Manager Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
Drives patient satisfaction and maintains client relationships through rounding
Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation and quality of service
Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Registered Dietitians and dietetic technicians regarding the provision of medical nutrition therapy and the nutrition care process including nutrition screening, assessment, diagnosis, intervention, monitoring and evaluation and education
Recognizes and adopts activities appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population
Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines

Patient Services Director Resume Examples & Samples

Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents, and drive patient satisfaction
Ensures compliance to food safety, sanitation, and overall workplace safety standards
Participates in planning and executing consistent nutrition and patient communications and strategies, and serves as a nutrition/patient resource, across the multi-site component or highly complex facility
Supervises, staffs, trains and manages the performance of the Clinical Nutrition Manager, Registered Dietitians and dietetic technicians and front line staff, as it relates to patient and clinical programs and staff development, including conducting applicable rounding
Develops and manages Clinical Performance Improvement Plans and activities across the multi-site component

Regional Director of Patient Services Resume Examples & Samples

Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities
Creates and manages a network of thought leaders to support nutrition issues and strategies across the multi-site component
Recognizes and adopts programs appropriate to the specific needs of the patient/resident population and demonstrates knowledge of specific issues directly related to age of patient/resident population
Maintains dietetic registration, state-required credentials and continuing education requirements

Manager Patient Services Resume Examples & Samples

Collaborate with Director of Patient Services, Case Managers, and Program Manager to develop system enhancements (CRM), training, and enhanced reporting
Direct interaction with Zone Directors to address issues and in a timely manner and properly align resources
Provides case managers feelings of cohesiveness and connection to sales organization
Perform insurance verifications with insurance companies as required
Counsel patient/family on reimbursement options
Trouble shoot and resolve ongoing reimbursement issues (insurance changes, PA’s, etc)
Attend patient meetings and represent Shire HGT at industry conferences
3 -5 years of prior case management experience required

Head of Patient Services Resume Examples & Samples

Manage third party patient support providers, ensure quality delivery and manage associated budget
Membership of local leadership team (JLT), representing patients and reporting progress on patient support programs
Medical/Scientific diploma is preferred, alternatively a degree in business may be considered
Experience in pharmaceutical industry (>5yrs) is required, including intimate knowledge promotional code and relevant legislation for interaction with patients
Excellent oral and written communication skills in both Japanese and English
Experience in market access, patient organisations and external affairs desirable
Strong enthusiasm with a drive to succeed and the ability to work independently
Excellent communicator with strong written and verbal presentation skills

Patient Services Lead Resume Examples & Samples

Identify, develop and implement key service model improvements through collaboration with the Patient Access, National Account,, Sales and Marketing teams based on the needs of internal and external key stakeholders
Planning, assigning, and directing workloads and performance management for respective teams
Interaction with field sales team to ensure customer problem resolution
Trouble shooting and providing advice to case managers on difficult cases
Coordinate process changes and CRM improvements with customer service project managers
Minimum of a Bachelors Degree
Patient Services management expertise
Call center operations experience
Product launch experience of drugs with complex service models
Experience in patient focused programs within associated HIPAA regulations and other legal parameters and patient privacy policies Some travel will be required
Leading and developing capabilities of personnel, strong people management
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following

Patient Services Trainee Resume Examples & Samples

Greet patients warmly and sincerely as they arrive to the clinic or call in via phone
Act as the patient's guide and advocate through the administrative details of their clinic visits
Identify and update patient information by navigating multiple computer systems and inputting accurate data
Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly
Calculates and collects payments for clinic services
Ensures patient benefits have been verified and ensures insurance information is accurate upon check in
Contacts patients to confirm next day appointments and contact patients who have missed appointments
Coordinates clinic schedule information with physicians and staff
Maintains a professional customer service atmosphere for patients, physicians and staff
Medical Office Experience
Intermediate to Advanced computer skills

Director, Patient Services Resume Examples & Samples

Develop and implement best in class patient & specialty services organization, designed to improve the patient and physician experience
Create a culture and processes that is patient centered and consistently operates with the highest ethics and compliance standards
Develop and execute brand specific strategies related to both patients and physicians
Identify, evaluate, and manage cost effective vendor solutions for sourcing of
Minimum 10 Years’ experience in Pharmaceuticals, Hub Services or Specialty Pharmacy/Distribution
Minimum 5 Years’ experience with specialty products Direct experience leading teams organizations
Experience implementing and managing large, complex and sensitive systems and processes
In-Depth knowledge of the various specialty product distribution and service company business models preferred
Specialty Services Experience: Reimbursement organizations, Specialty Distribution, adherence preferred
Proven experience partnering with brand teams and other stakeholders to develop innovative programs
Demonstrated ability to successfully collaborate and gain alignment with multiple internal and external stakeholders
New product launch experience with specialty products is a plus
Experience in a patient facing role or organization a plus
Strong strategic thinking, analytical and communication skills

Administrative Assistant, Patient Services Resume Examples & Samples

Prepares and processes departmental paperwork, including team communications, presentations, expense reports and purchase orders; Review invoices and track budgets with supervision
Maintains appointment schedules for Associate Directors and above within the team; prioritizes and manages schedules to include conferences, speaking engagements, travel, and daily meetings
Prepares meeting agendas and coordinates team meetings; take and distribute meeting minutes for department and staff meetings (QBRs, POA)
Takes on special projects on behalf of the leadership team, and participates in various workstreams
Creates and maintains document filing systems, hard and soft copy including SOPs, training materials; act as the departmental expert for Vertex internal technologies such as iProcurement, Sharepoint, Concur, Compass, etc
Maximizes experience to manage department schedules and vacation to improve department’s operational efficiency and resource/coverage needs across pods
Provide support for the CRC process, be a point of contact for all submissions and administrative tasks associated
Assists with new hire on-boarding and manages the GPS space in close partnership with facilities
Coordinate department offsite meetings and events and assist with coordinating special department projects/initiatives
Maintains records of materials and information consistent with corporate policies
Maximizes use of technology to leverage efficiency in day to day department operations; Demonstrates advanced computer skills
Proven ability to establish own priorities
Adapts to changing priorities and needs quickly and effectively
Proven ability to solve routine problems within a widely defined set of guidelines
Possesses strong inter personal skills, highly motivated behavior and good documentation habits
H.S. Diploma, A.A, A.S., and 2-5 years of work experience in an administrative role
Bachelor’s degree. and 1-3 years of work experience in an administrative role

Specialist, Patient Services Center Resume Examples & Samples

Professional experience that includes exposure to medical terminology, social services programs or non-profit health organizations preferred
Demonstrated effectiveness in problem solving and crisis resolution skills
Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups
Strong time management skills with attention to detail and an ability to effectively prioritize a high caseload
Case management experience is desirable
Remains composed and professional under stress and takes responsibility for delivering on personal and organizational commitments
Basic keyboard skills and proficiency with Microsoft Office required
Independent self-starter with ability to employ sound judgment and solid decision-making skills in a fast-paced environment
Ability to work effectively in a team environment
Computer work requirements for extended periods of time
Comfort with extensive telephone contact

Patient Services Intern Resume Examples & Samples

Assist with the planning, execution and follow-up of the educational programs, including invitation mailings, follow-up phone calls and preparing materials
Coordinate elements of promotional and grassroots marketing activities to ensure the success of events and enhance public awareness of LLS
Post Patient Services events on community calendars
Contact volunteers to build relationships and encourage them to participate in chapter events
Assist with data entry into LLS database and Excel Spreadsheets
Assist with patient follow-up phone calls
Must be enrolled in a four year institution
Detail-oriented and strong organizational skills
Working knowledge of MS Office and database management
Ability to work in a team environment while also able to work independently
Must be able to dedicate 15-20 hours per week. Work hours are flexible in order to work around class schedules

Experience Lead, Patient Services Marketing Resume Examples & Samples

Work closely with the Director to develop & integrate US HIO patient services platform
Develop and distribute/implement patient services brand platform brand guidance to commercial franchise teams
Paticipate in franchise planning meetings and help ensure patient services & experience marketing plans align with US HIO patient services and franchise strategies
Lead the development and implementation of patient, HCP, and overall experience patient services marketing strategies, programs, tactics and messaging
Act as day-to-day lead in the management of patient, HCP, and experience programs and materials; act as Customer-facing Team(s) liaison
Serve as patient services expert, making recommendations to franchise teams on solutions to deliver upon unmet needs; identify and leverage synergies across franchises
Develop and track KPIs; Continually assess and monitor impact and execution of the patient services experience & offerings, including feedback from service users and internal stakeholders
Attendance at patient, provider, and professional conferences and events
Coordinate and lead relevant market research
Collaborate with Patient Services, Franchise Marketing, Patient Advocate and Patient Advocacy teams to foster Shire engagement with the patient, HCP, KOL community
Minimum of a Bachelor’s degree and 5 years of relevant experience (Marketing, Sales, Market Research, and Analytics). MBA is a plus
Knowledge and experience of working in a Marketing role within the Rare/Orphan disease space an advantage
Experience in pharmaceutical industry (>5yrs) is required, including intimate knowledge of interaction with patients and/or HCPs
Must be a team player with strong self-awareness and excellent interpersonal skills
Must be results oriented, pay attention to detail, be accurate, prompt and able to meet deadlines
Must possess ability to be a fast learner, be creative, flexible and adapt quickly to Shire’s rapid pace
Strong presentation skills and ability to partner with cross-functional teams
The following personal characteristics

Access, Patient Services Marketing Resume Examples & Samples

Work closely with the Patient Services Leads to develop & integrate US HIO patient services platform
Collaborate with HIO Patient Services Leads to implement patient services strategies, tactics and messaging
Serve as an access and patient services expert, making recommendations to franchise teams on solutions to deliver upon unmet needs, focusing on implementaion; including plan of action, tactics, training, etc
Act as day-to-day lead in the management of materials, messaging, and programming; including, but not limited to, copay programs, sample programs, reimbursement and patient financial support services, etc
Lead digital implementation of access services including activities such as coordinating with Shire IT, agencies, and cross-functional teams for web assets, testing, maintenance and development
Identify and leverage synergies across franchises
Coordinate relevant market research
Develop and track KPIs; Continually assess and monitor impact and execution of hub service offerings, including feedback from service users and internal stakeholders
Attendance at relevant professional, provider, & patient conferences and events
Manage third party service providers, ensure exceptional customer service, quality delivery and manage associated budget
Collaborate with Patient Services counterparts, Franchise Marketing, Sales, Patient Advocate and Patient Advocacy teams to ensure best-in-class offerings and service
Work with internal and external partners to ensure all programs meet Shire legal, regulatory, and compliance standards
Minimum of a Bachelor’s degree and minimum 5 years of relevant experience (Marketing, Sales, Market Research, and Analytics). MBA is a plus
Knowledge and experience of working in a Marketing role within the Rare/Orphan disease space
Experience in pharmaceutical industry is required, including knowledge of the specialty insurance/payer landscape
Experience with the design and implementation of hub services
Strong understanding of support services environment
Agency management experience (briefing/execution/budgetary oversight) preferred
Must take accountability for individual work and be able to influence others
Strong enthusiasm with a drive to succeed within a team and the ability to work independently
Business acumen and budgeting skills
Adaptable and open to an environment of change

Senior Supervisor of Patient Services Resume Examples & Samples

Coordinates with Marketing, Sales and Account Management to develop, execute and report on strategies to meet Brand objectives and support reimbursement related activities
Manages contracts and activities associated with third party providers of administrative activities for the various programs
Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance
Collaborates with call center management staff to execute financial access programs to facilitate conversion, compliance and adherence
Coordinate and manage special projects which will frequently be cross-functional in nature
Presents to external audiences (primarily healthcare providers and insurers)
Monitor and analyze levels of service provided to our patients
5 - 7 years of experience involving the analysis and interpretation of insurance coverage, both private and public
Has an in-depth understanding of insurance plans and benefit structures
Has an in-depth understanding of Medicare and various public funding programs
Managed special projects in a call center or similar environment
Management of departmental operations
Has supervised 5 to 20 staff members
Handled staffing, scheduling and coordination of departmental activities

Patient Services Center Supervisor Resume Examples & Samples

3-5 years of experience in a call center environment
2 plus years in supervisory or lead role preferred
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Patient Services Outbound Representative Resume Examples & Samples

Must be comfortable in a Windows XP or 2000 based PC environment
Experience with Excel a plus
Bi-lingual Spanish desired

Manager of Patient Services Resume Examples & Samples

Bachelors Degree in Food Management/Clinical Nutrition preferred
Registered Dietitian preferred
Over 2 years experience in Dietetics and Hospital Management
Demonstrates experience in the required areas stated below
Interpersonal skills to successfully interact with co-workers

Patient Services Rep Resume Examples & Samples

Proficient in the use of software systems including Microsoft Excel, Word, and Outlook
Must possess organizational, verbal communication and strong interpersonal skills
Demonstrates a high level of integrity, trust and displays “World Class” customer service

Manager, Patient Services Resume Examples & Samples

Proven success leading a patient services hub operation
Ability to create and maintain program documentation such as SOPs, work instructions and training materials
Ability to work collaboratively across multiple functions (sales, managed markets, marketing)
Demonstrated ability to manage multiple projects in fast-paced, deadline driven, entrepreneurial environment
This experience must include time working in or with product support services management and service program development and implementation
Candidates should have working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
Experience working in or with specialty pharmacy operations

Patient Services Ambassador Resume Examples & Samples

Collects, corrects, and updates menus according to physician orders and nutrition requirements
Processes nourishment orders according to the Aramark established procedures
Reports any problems found during meal service to the dietitian/manager and takes corrective action to resolve any issues as they arise
Mathematical ability required. Must be able to perform simple mathematical calculations

Manager, Patient Services IT Resume Examples & Samples

Help serve as the single point of contact for Patient Service’s related IT issues and opportunities
Partnership at all levels of the organization
Overall point and coordination for production issues impacting Patient Service’s systems and processes
Experience working in a customer service environment preferred
Experience with CRM and Call Center technologies including

Assistant Director of Patient Services Resume Examples & Samples

Work closely with internal departments in communicating patient status updates and requirements to ensure that patients are serviced in a timely and effective manner
Identify and develop strengths in staff members and work collaboratively with them to improve skills as needs or deficiencies are identified
Provide initial and ongoing training to staff members to ensure that all staff members are fully trained on all aspects of Customer Care
Provide leadership and direction to ensure that services provided meet the needs of our patients through timely and accurate collection of patient information, accuracy of information provided to the billing department and effective conveyance of financial responsibility to patients
Identify opportunities for additional or improved services to meet unmet customer needs by maintaining and establishing relationships with current and new referral sources and working with managed care to identify new payors
Identify opportunities to improve quality and workflow
Gather and report referral statistics and trends
3+ years of successful supervisory experience in a healthcare environment
2+ years of recent experience in medical billing / reimbursement, insurance verification or prior authorizations / pre - certifications
Ability to meet attendance, overtime, and other reliability requirements of the job
3+ years of supervisory experience a home infusion or specialty pharmacy setting, preferably in medical billing / reimbursement, insurance verification or prior authorizations / pre - certifications

Patient Services Spec Supervisor Fixed Duration Resume Examples & Samples

Manage supplies, equipment, and facilities
Quality assurance and improvement
Manage, collect, and report data
Manage calendars of two ED leaders
Manage interviews, education sessions, and support of ED projects

Patient Services Supervisor Resume Examples & Samples

Responsible for hiring new phlebotomy and clerical staff; Schedules the Lab Coordinators and phlebotomist to assure adequate coverage of the Lab locations; Trains new staff in phlebotomy, processing, patient registration, insurance verification and specimen tracking, and assures their on-going competency
Assesses and ensures staff competency
Ensures area is properly staffed to perform required functions
Provides guidance, work direction and gives assignments to staff in assigned areas
Manages the day-to-day specimen flow so as to achieve optimum specimen integrity throughout the pre-analytic testing phase
Revises workflow to enhance quality, satisfaction and productivity
Resolves routine to complex day to day issues

Patient Services & Homecare Specialist Resume Examples & Samples

Sandoz Homecare Support service
Homecare company performance and relationship management
Logistical management of patient support materials
Insights, knowledge and support projects
Ensure newly registered Homecare patients receive full and complete training and/or deliveries in line with agreed KPI’s in coordination with the homecare companies, NHS trusts and Key Account Managers
Degree level (Life Sciences or Arts) or equivalent desirable
Experience of working with or for a homecare company as a customer service representative
Highly organized with the ability to resolve deviations to required service levels from third parties
Excellent customer service management skills both verbally and written communications

Head of Patient Services Resume Examples & Samples

Work with local brand teams to understand patient needs and design patient support program and materials
Define and track KPIs associated with patient support programs
Program management across PSPs to ensure each relevant brand has the appropriate PSP in place and undertakes continuous improvement measures
Member of the Canadian Leadership Team
Lead the development and implement best-in class patient support programs across all relevant brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders
Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations
Lead the development and maintenance patient flows for relevant brands
Ensure appropriate patient service process and guidance are in place (e.g. enrolment/in-take services, patient travel, vendor selection and management)
Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support. Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support
Along with patient services team, develop relationships with leading nurses and physicians in relevant therapeutic areas. Organise training regarding our disease areas and services
Manage, motivate and develop the patient services team for the franchise by setting clear objectives, effective coaching, evaluation and feedback on performance
Ensure development plans in place for all patient services employees
Attract and recruit strong talent
Develop talent pipeline and succession planning
BS in healthcare, business, or related field required; advanced degree a plus
5+ years of experience in the Pharmaceutical and/or BioTech industry with experience in International markets
3+ years of experience in designing and managing patient support program in country
Excellent project and process management skills
Rare Disease / Hematology / Immunology experience strongly preferred
Knowledge of strategy, analytics, technology, brand operations
Additional industry experience in patient advocacy is a plus
Experience operating in a matrix environment
Knowledge of key pharmaceutical functions

Manager, Patient Services Programs Resume Examples & Samples

5 years’ experience in a clinical setting and/or working in patient programs/administration
Proven ability to find pragmatic solutions to problems
Sound understanding of process improvement and quality assurance theory
Demonstrated and proven leadership
Superior communication skills; both oral and written
Ability to communicate to all lines of the business
Solid knowledge of IV technical knowledge
Demonstrated awareness and understanding of external marketplace issues and ability to apply this as appropriate
Past experience in working with an infusion delivery model
Project management , time management abilities
Communication skills: written, verbal, and presentation
Innovation / out of the box thinking
Ability to work with cross functional teams

Patient Services Supervisor Resume Examples & Samples

Produce and maintain work schedules and may prepare production records
Direct daily activities
Maintain all serving schedules; ensure that all food items are served per menu specifications in a safe and appropriate manner according to departmental policies and procedures
Must be knowledgeable in operating an efficient cost effective program
Maintain a safe and hazard-free working environment
Train/mentor other food service workers
Perform preventative maintenance checklist
Justify replacement of existing equipment to meet needs of facility
Proficiency in multi-tasking
Maintain knowledge of daily caterings and see they are prepared and delivered on time
Be able to work occasional night and weekend catered events
Maintain communication with staff (including the central office staff, e-mail, phone calls, inter-office mail, etc)
Must read, write, and understand verbal instructions
Ability to perform basic arithmetic
Maintain emotional control under stress
Ability to resolve interpersonal situations

Program Manager, Patient Services Resume Examples & Samples

Monitors the performance of staff members to assess training needs and requirements
Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes
Project management including, but not limited to, reimbursement programs, compliance and education based programs, nursing and pharmacy services and CRM enhancements / maintenance within clinical patient support programs
Implement assigned call centre projects
Produce all project related reporting
Daily and on-going client project communications
The Program Manager, Patient Services will also be assigned other duties and tasks as required from time
Minimum University Degree in Business Administration, Science or equivalent experience
Strong client management experience an asset
Minimum 2 years’ experience in project or program management
Minimum 2 years of People management experience
Experience in client facing role considered an asset
PMP designation an asset
Strong analytical and mathematical skills
Bilingualism in English and French a must

Patient Services Business Partner Resume Examples & Samples

Gathering high-level business requirements and determining scope in partnership with the business
Overseeing system design, analysis, and development to modify existing systems and implement new technology solutions
Bachelor’s degree (required)
More than 7 years relevant IT/business experience, including project scoping, analysis, and documentation of business and technical requirements (required)
Experience in or supporting Commercial in a Biotech, Pharmaceutical, or Life Sciences industry (preferred)
Experience consulting or working in complex, global matrix organization (preferred)
Experience or certification in ITIL service management framework OR PMI (preferred)
Good understanding of how business works and various commercial models in the biotech / life sciences industry
Knowledge of systems and processes related to several of the following commercial operation applications and systems

Patient Services Rep Senior Resume Examples & Samples

Enters daily charges accurately, including time of service payments
Balances end of day business transactions accurately
Makes appointments for visits and, if an emergency, informs a clinical employee or provider
Verifies insurance eligibility and benefits
Accurately enters patient demographics into the practice management system
Completes out-going referrals
Responsible for receiving and/or dispatching incoming phone calls
Contacts third party payers for benefit and pre-certification information and enters information into the billing system
Collects checks and cash for co-pays and deductibles; collects deposits and/or makes financial arrangements with guarantor
Performs financial counseling to patient/family as it pertains to ambulatory care billing processes and procedures
Works directly with the clinical staff to ensure proper patient placement
Performs check in and out duties accurately and timely
3 years experience in a health care setting to include both interpersonal & telephone customer services
Must be able to communicate effectively in English (Verbal/Written)

Patient Services Rep Resume Examples & Samples

Collects payments for copays and deductibles
Makes financial arrangements for patients
Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc
Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals
Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider
Organizes workflow to meet patient needs in a timely manner
1 year clerical experience preferred
Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred
6 months customer service experience, 6 months telephone customer service experience preferred

Patient Services Rep-psc, Lead Resume Examples & Samples

Responsible for quality and continuous improvement within the job scope
Responsible for all actions/responsibilities as described in company controlled documentation for this position
Contributes to and supports the corporation's quality initiatives by planning, communicating and encouraging team and individual contributions toward the corporation's quality improvement efforts
Assist in training fellow employees
Schedule patient appointments according to provider templates via phone
Convey telephone messages electronically. (EEHR tasking)
Escalate potential emergency situation to the appropriate level
Minimum: 1 year of experience
O Answer high volume of inbound calls

Director Patient Services Resume Examples & Samples

Lead project to develop a first to Novartis and first in class unique patient specific Order Management system and Patient Services hub for the launch of CTL019
Responsible for leading a complex cross functional team to include manufacturing, quality assurance, supply chain, legal, regulatory, privacy, marketing, training, account management and sales to design and implement an order management process that helps to create a competitive advantage in the highly innovative and competitive CART marketplace for Novartis
Lead the design and execution of a comprehensive and competitive patient access and provider support strategy to deliver reimbursement and support services that meet patient and provider needs
Collaborate with payer marketing to develop and market resources for patient access programs
Collaborate with brand marketing to develop product ordering training and materials
This position requires a thorough understanding of the Business of Oncology, Medicare and Commercial Reimbursement and Marketplace dynamics, in addition, to the ability to work cross-functionally and develop internal and external networks to facilitate best outcomes for Novartis and the customer/patient
The role reports to the Executive Director, Market Access CART
10 or more years of pharmaceutical industry experience to include patient access services, specialty pharmacy and distributor program management, account management and/or brand marketing
Deep understanding of Oncology managed including patient access, specialty pharmacy and reimbursement issues (essential)
Ability to design and implement patient solutions hub for launch brands (essential)
Ability to design and implement first in industry/first in class commercial solutions for patients, providers and/or payers (preferred)
Understanding of benefit design, specialty distribution and funding economics associated with Medicare, Commercial and Medicaid Reimbursement (essential)
Strong clinical, financial, and analytical skills
Executive presence and ability to simply communicate complex concepts
Travel may be 25% if based in Easy Hanover, NJ and as high as 60% if based remotely, with a requirement for regular visits to certified treatment sites, wholesaler/billing vendor, hub provider vendor. Associate based in HQ is preferred

Patient Services Rep Resume Examples & Samples

High School diploma or GED; associate’s degree preferred
Two (2) to three (3) years’ experience as a medical office receptionist or patient services representative required
Experience and knowledge of occupational health services preferred
Professional demeanor- positive communication, team skills/cross function cooperative
Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint
Experience with Electronic Medical Record scheduling and record retention practices
Proactively seeks, understands and responds to the needs and expectations of both patients and external clients

Patient Services Rep-prn Resume Examples & Samples

Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved
Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP
Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy
Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website
Answers mainline telephone calls and routes them appropriately
Performs other duties and projects as assigned
Twelve months experience in a medical environment preferred
Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures
Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment
Proactively seeks, understands and responds to the needs and expectations of both internal and external clients
Typing skills of 45-50 WPM

Senior Manager, Patient Services Resume Examples & Samples

Bachelor’s degree in business, sciences, or analytical field from an accredited school
5 + years of direct work experience in specialty healthcare/biotech//pharmaceuticals marketing
2+ years of proven experience with patient support programs and product launch at a marketing level
Strong analytical mindset and data orientation
Strong interpersonal skills – able to work with diverse set of stakeholders to achieve business objectives
Ability to work and problem solve independently, while maintaining inter- and intradepartmental views of ongoing initiatives to ensure efficiencies
Proven ability to develop, educate, and manage external alliances and external scientific collaborations
Team player who is willing to help others accomplish shared goals
Willingness to work in a fast-paced environment, and able to multi-task and self-prioritize workload
Proven sales experience is a plus
Rare disease experience is a plus
A compelling and dynamic leader with strong communication skills, in written and verbal formats

Director of Patient Services Resume Examples & Samples

Licensed Home Care experience
Ability to meet and work effectively with Nursing personal, lay boards, Physicians, Community Agencies, Public Health officials and the public
Previous experience in a Director of Patient Services or Assistant Director of Patient Services role

Head of Value Demonstration & Access & Patient Services Resume Examples & Samples

Develop market access strategies for pipeline and in-market products to ensure delivery on business objectives
Work with Zug team to shape early pipeline access strategy and data generation plan for pipeline assets / indications in conjunction with wider market access, medical and commercial teams
Ensure horizon scanning is up-to-date and new product information is submitted on time
Develop / adapt value demonstration tools, e.g. cost effectiveness models, budget impact models, etc, ensuring projects are delivered in a timely manner and through cross-functional working with colleagues; ensure timely submission of rapid reviews and full HTA dossiers, when required
Provide consistent, high quality support / advice across the portfolio on current and potential future environmental / policy changes and how the business strategy may need to adapt; think strategically around how best to achieve timely access to Shire’s medicines on behalf of patients
Lead on tender submissions for relevant products and work on initiatives to help shape the current and future tendering environment
Develop and maintain a thorough knowledge of the healthcare system, health policy, commissioning process, tendering process and the customer interface relevant to the therapeutic area
Maintain a network of influencers and decision makers to bring external insights and intelligence to Shire’s decision marking; maintain strong relationship with payer customers in Greece
Identify and anticipate future payer customer needs, constraints and requirements impacting Shire and the therapeutic areas
Develop policy positions aimed at delivering more favourable business environment for Shire
Proactively engage with Government and other stakeholders on key policy issues
Represent Shire on industry association groups
Ensure that Shire’s strategic initiatives are positively represented to key stakeholders
Identify, analyze and track key pharmapolitical developments and effectively communicate to internal stakeholders
Strong relationship-building and collaboration skills, working well in a fast-paced environment characterized by rapid change in cross-functional teams and with senior colleagues and peers in other departments
Proven ability to conduct analysis, devise strategies and execute plans in consultation with colleagues
Strong written and presentation skills
Ability to prioritize and time-management skills
Demonstrated ability to work cross-functionally
Strong interpersonal & communication skills
Confidence and willingness to take on new challenges and manage multiple projects
Language skills: high level of written and oral English competence essential while other European languages (German/Italian/ French) are considered an asset

Patient Services Asst Resume Examples & Samples

Responsible for arranging and coordinating the ancillary support services for participant visits. Provides customer service to research participants by facilitating business processes including appointment scheduling in MI-CHART and Cadence and MCRU’s own Scheduling Portal, check-in and check-out
Prepares all of the protocol specific paperwork associated with clinic appointments. Scanning consents into CareWeb and any functions related to appropriate distribution of documentation to Medical Records. General Clerical functions including copying, faxing, data entry, and file maintenance
Incumbent must be willing to work flexible schedule and at variable locations within MCRU (Domino's Farm and CVC)

Director, Patient Services Resume Examples & Samples

Hire (internal/external partner), train and manage Care Coordinators and Field Nurse Educators to support patients on ArikayceTM
Define service level expectations for patient services organization
Implement, in collaboration with marketing, market access, and patient advocacy, appropriate reimbursement and access solutions to help enable timely patient access to therapy including benefit investigations, prior authorizations and appeals support, patient assistance programs, copay assistance, and appropriate referrals to patient support organizations
Partner with IT in the design, build-out, and maintenance of critical information systems and patient care coordination platform supporting patient services HUB
Minimum 10 years of patient services/marketing experience in a biopharmaceutical company with at least five of those years leading a patient services organization
Bachelor’s degree required; MS, RN, PharmD, or MBA degree preferred
Orphan disease experience preferred
Experience negotiating and implementing patient services agreements preferred
Experience building an internal patient services organization, preferably for an orphan/respiratory disease enterprise
Experience navigating payer reimbursement process for orphan therapies, preferably Part D nebulized drugs
Multiple product launches in patient services preferred
Proven supervisory experience in hiring and leading field-based team comprising of case managers / care coordinators, and nurses to support patients and caregivers
Proven record of success through teamwork and execution
High learning agility
Ability to think strategically in order to continuously improve processes
Expert understanding of reimbursement solutions and access programs for specialty pharmaceuticals with particular focus on orphan diseases
Experience with HUB/call center technology platforms from CRM to Case management systems and tools used to manage patient services centers
Experience in patient adherence program design and management
Must have excellent communication skills (verbal and written) and program management skills
Travel will be approximately 10%
Must successfully exhibit Insmed’s five (5) core corporate competencies of: Excellence, Accountability, Driven, Collaborative and Solutions; along with any other position-specific competencies

Hss-patient Services Supervisor Resume Examples & Samples

Directs hourly associates on the day-to-day activities for each meal period
Actualizes the ABM Healthcare Support Services Mission, Vision and Value statements
Maintains professional behavior consistent with the role, as well as maintain composure in difficult interpersonal situations
Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team
Develops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better service
Completes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format
Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as required
Follows Universal Precautions/Infection Control Procedures
Demonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient information
Assists in development, review and revisions for the patient service operations, working with the Executive Chef and Food and Nutrition Director; identifies and implements changes, as needed, to ensure continual improvement
Works closely with Executive Chef to ensure continuous communication regarding the menu, costs and availability of products for the patient services operation
Understands all ABM Healthcare Support cash handling policies and procedures; ensures measures are taken to control and secure cash flow, monitors sales transactions; verifies deposits, cash register reports, and weekly sales reports, as needed, in the absence of the retail supervisor
Conducts regular unit meetings with kitchen and patient service associates
Completes all weekly and monthly reports in a timely manner; assists registered dietitian with the weekly and monthly completion of patient meal audits
Develops graphs for the Food and Nutrition Services Director to include in the monthly report and to post on the Quality Board
Is cross-trained to cover weekend shifts, (i.e., retail and front-of-house operations, etc.) May require working every other weekend
Develops/coaches department associates to ensure the fullest potential is reached by providing feedback; suggesting ways for them to improve skills or build relations with customers, hospital staff, and peers
Promotes and drives departmental TQM/Customer Service initiatives; makes frequent rounds on patient units during the meal service to meet with customers and assess if meal expectations are met and implement service recovery, as needed
Proactively reports pertinent feedback to Food and Nutrition Services Director in a timely manner
Ensures that all patient room service operating procedures are in place, including proper operation and use of IT systems, (i.e. CBORD, etc.); implements and maintains department policies and procedures to ensure programs meet goals within a clean and safe environment for retail services
In-service patient service and production staff on the proper use of all supplies and equipment within service areas; notifies maintenance of equipment in need of repair and/or works with outside contractor; take corrective action as needed until equipment is operable
Is cross-trained to order food, supplies, and equipment
Monitors tray assembly (may be room service) operation, food production sanitation and safety; identifies problems and directs staff to corrective action to resolve and prevent reoccurrences
Develops and implements kitchen and tray assembly area cleaning schedules; completes sanitation inspections; and develops reports for Food and Nutrition Services Director
Ensures temperature records for food, coolers and freezers are completed and filed per policy and procedure
Develops the staff schedules within a budgeted master schedule. Monitors staffing daily ensuring all positions are filled; moves staff/adjusts schedules, as needed, to maintain service
Documents employee report-offs and reports occurrences to Food and Nutrition Services Director
Demonstrates ability to work and complete all job tasks for all kitchen and tray assembly positions, especially the automated (i.e., CBORD) operation; works in the absence of staff to maintain services, if needed
Assists with hiring and training employees; ensures new employees are instructed on area job routines and how to safely operate and clean equipment
Participates in the annual performance evaluation process for assigned staff, ensuring that reviews are completed per facility guidelines and time frames
Ensures patient services food preparation is completed according to the menu to ensure nutritional accuracy consistent with the printed menu, and that standardized recipes and safe food handling guidelines are being followed
Takes proactive measures to ensure food waste is minimized
Visually inspects and tastes all food products prior to opening for service; assist in preparation of foods, as needed, and ensures quality food for all areas
Ensures meal service is provided at designated times for all services
Conducts daily shift huddles with patient services staff. During the evening shift, verifies all food temperatures, portioning, and placement of items on trays
Assists in monitoring retail services each meal period on duty; ensures proper food handling, portioning, and charging of food throughout service
Ensures all opened/leftover food is stored properly (covered, labeled, and dated)
Participates and assists in budgeting for cost of food, supplies, and capital equipment
Ensures patient services area training programs are completed within given time frames; conducts in-service training as assigned
Maintains assigned employee files, time and attendance records and corrective action process; is aware of and enforces all Human Resource procedures as noted in employee personnel manual
Participates in annual performance evaluation process for all assigned staff ensuring reviews are completed per facility guidelines and time frames
Takes responsibility for self-development – supports a learning environment
Attends outside educational seminars pertinent to retail operations, food service operations and regulatory issues
Reports to work on time in proper attire; requests time off in advance; follows ABM Healthcare Support Services vacation and attendance policies and procedures guidelines
Demonstrates an understanding of Age-Specific Characteristics for the population served through age-appropriate communication and care
Participates in facility community service events or does volunteer work in the community
Able to respond to emergencies at both nighttime and weekends, as required
Able to handle varying workloads and meet changing deadlines, as necessary
Able to establish priorities, work independently, and to accomplish objectives without supervision
Remains current concerning sanitation guidelines
Able to handle and resolve problems
May be required to travel via automobile to meetings and hospital-related functions
Daily exposure to various healthcare-related illnesses normally associated within a hospital environment
Completion of ServSafe® Sanitation Certification Course, as required
CPR/BLS certification current

Supervisor, Patient Services Resume Examples & Samples

Competently performs the duties required of the case management team, as assigned; Supervisors will throughout the month be required to place and/or receive program-related calls, which will equate to no less than 10% of their hours worked each month. Calls may be as a result of, but not limited to, covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up-to-date with program activities
Develops working relationships that supports the growth and success of each staff member and the department
Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate
Builds, uses and continuously evaluates scheduling processes and systems that best meet our customer’s demand for service, patient safety needs, contractual obligations, operational standards, and the equitable distribution of shifts amongst staff in each employee group to cover Contact Centre operational ours of 8am-8pm Monday – Friday, and as required weekend or holiday coverage
Supports the Manager with the development and execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence
Supports other Supervisors and Managers in resolving scheduling-related issues, including contacting staff to fill shifts, assessing program resource allocations for cross-training or redistribution of responsibilities, as needed. Refers requests for scheduling changes and time off that fall outside established policies to the Manager for guidance
Monitors calls for quality and technical accuracy, providing timely feedback on soft skills as well as technical content; monitor’s goals & objectives of team and individuals regularly; writes and delivers performance summaries in a concise, consistent, accurate and timely manner and completes mid-year and annual performance appraisal process in compliance with McKesson’s policies
Articulates an understanding of the different programs provided by Patient Services, including contractual obligations, operational metrics and service level standards, and coaches the staff to the same understanding
Ensures staff are aware of all McKesson and CPS policies and procedures and interprets these for staff, as required; investigates and applies policies and/or leverages McKesson resources to address departmental questions, ensuring a company of one mentality
Identifies changes to existing policies or the need for new policies, related to case management functions, and forwards these to the Manager or Customer Manager for consideration; reviews program documentation including working instructions, business requirements, change requests, and case files to ensure completeness and accuracy; helps to disseminate and communicate policy changes, program developments and company news to the staff; supports business decisions; and, facilitates required adjustments by any of the case management team
Networks on a regular basis with the internal stakeholders regarding the needs of individual case managers or the case management team; such needs might be orientation curriculum changes, continuing staff development needs, assistance with advanced coaching
Ensures that workflow and staff schedules support the demand for Patient Services
Demonstrates commitment to growth and competence of self, and the case management team, related to contact centre practice
Uses defined process, adheres to standards, company policies and shared principles and quality management guidelines when providing services, and when leading operations and supervising staff
University Degree in a healthcare or life sciences related field is preferred

Patient Services Outbound Representative Resume Examples & Samples

Be at desk and providing outbound support to offices
Assisting the department with inbound phone calls during peak times
Receive quality assurance scores of 95% or higher
Maintain conversion rate of 70% or higher
Professional communication via instant message and emails
Provide world class customer service on every call that is placed or answered
Build a rapport with patients and offices
Efficiently navigate through portal and Dentrix
Accurately explain and promote incentives and treatment to patients
Follow up with patients that do not answer following the 2X2X2 Marketing guideline
World class written and verbal communication skills
Strong customer service and telesales skills
Ability to multitask and prioritize in a high-volume, fast-paced environment
Ability to quickly assess and problem solve in a timely manner
Willing and able to work well with others, as well as independently
Assertive and proactive
Competitive
Ability to handle sensitive and confidential information
Approachable
Outgoing/friendly

MBA Intern, CF Patient Services Resume Examples & Samples

Conduct research with pre-identified work, and be prepared to offer insights and develop solutions related to adherence tactics. Some research may include meeting with other functionalities within Vertex to discuss feasibility of approaches and ideas
Learn and apply psychology concepts to identified projects
Co-create a project plan within Excel to keep track of project tactics
Attend 1:1 sessions with hiring manager and cross functionally to learn about careers and Vertex Pharmaceuticals Incorporated
Attend team meetings as required
Collaborate and get case manager viewpoint/input as needed
Work collaboratively with internal and external expert related to behavioral interviewing
Creation of a presentation that will be given to Vertex Leadership that includes learnings, insights and recommendations
Critical thinking and analytical minded
Career focus in psychology

Case Manager, Patient Services Resume Examples & Samples

Work closely with patient/family to gain access to therapy
Partner with reimbursement vendor to obtain reimbursement information
Counsel patient/family on reimbursement options and assess financial assistance need
Act as the liaison and develop relationships with CF Care Centers
Partner with Field Sales Reps and internal departments to ensure customer problem resolution and consistency of message
Professionally field incoming telephone calls while making a positive impression
Answer inquiries and resolve problems
Provide ongoing persistency and compliance support
Maintain confidentiality pertaining to patient health information and act in complete & total compliance with all laws, regulations and Vertex policies
Bachelor’s Degree (general business, health sciences, managed healthcare, public policy or related disciplines are a plus)
1-2 years' related work experience in healthcare/pharmaceutical industry required
Occasional travel to meetings and accounts as necessary
Relationship management experience and customer service minded
Detail oriented and highly organized
Fluency in Spanish a PLUS
Strong listening, verbal and written communication skills
Ability to work independently, facilitate appropriate judgment in decision making as well as function as a team player
Willingness to work in a fast paced environment, and have the ability to multi-task and self-prioritize workload
Familiarity with all aspects of patient reimbursement a plus (i.e., benefit investigations, prior authorization process, payer reimbursement policies and procedures, regulatory and administrative rules, etc.)

Manager, Patient Services Center Resume Examples & Samples

Develops and implements key performance targets such as accuracy, productivity, and timely processing
Implements processes and technology as appropriate to improve efficiency, accuracy, and consistency in operations
Works independently and with appropriate departments to develop standard response materials, including call center scripts and letters, with appropriate referencing
Conducts on-going analyses and assessments of operational performance for continuous systems and process improvements, improved efficiency, and improved customer service
Continually reviews material content for customer-oriented materials to ensure accuracy
Maintains expertise in Steward programs and services for which inquiries will be handled by Customer Service Team
Resolves patients and provider concerns that are escalated by Customer Service Representatives
Maintains current knowledge regarding industry best practices. Evaluates, identifies, and recommends systems and practices that would enhance and improve Steward Direct processes. Implements as appropriate
Performs data analysis and develops summaries and/or recommendations on programs and projects for the service center management team regarding forecasting, volume, and staff scheduling
Outstanding interpersonal skills
Ability to relate positively with customers
Organizational and staff development skills
Ability to train employees on all products and processes
Ability to drive change
Project management experience a strong plus, managing multiple projects to accommodate different stakeholders
Creative, flexible, and self-motivated with sound judgment; ability to plan and implement
Commitment to service excellence
Analytic skills, including root cause determination and problem solving
Excellent cross-group collaboration skills and the ability to influence stakeholders
Computer proficiency (Microsoft products)

Patient Services Rep-psu Resume Examples & Samples

Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
Arranges transportation to and from health screening clinics
Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
Establish and maintains effective working relationships with physicians, staff and other departments
Follows written protocols and procedures of mobile team
Demonstrates courtesy and willingness to assist towards patients and their families
High school graduate or GED
Ability to accurately sort and file materials by alphabetic or numeric systems
Bi-lingual

Manager of Nutritional Patient Services Resume Examples & Samples

Directs all patient interactive positions (i.e. dietitians, diet clerks, etc) and provides for the operational needs of these positions. Maintains regulatory compliance and infection control practices
Maintains communication with patients, staff, and customers regarding the level of services they receive from nutrition services staff and promotes patient satisfaction with nutritional services. This data is relayed to the management team and / or staff whenever necessary
Maintains adequate staffing for daily needs reflecting cost efficiency. Assigns staff and workload, respecting changing priorities in daily operations. Recruits, hires and releases staff
Actively collaborates in the process of menu development for patient, cafeteria, and catering services
Oversees clinical dietitian care planning, rounds, and test trays in the kitchen. Manages facility diet manual, as well as patient diet and nutritional analysis compliance with the diet manual
Minimum of 1 year nutrition management experience in related field
Minimum 1 year experience as a Registered Dietitian; Working experience in an acute care hospital highly preferred
Bachelor's degree in Nutrition, Dietetics or related field
Current certification as a ServSafe Food Production manager from the International Food Safety Council

Senior Manager, Oncology Patient Services Resume Examples & Samples

Management role responsible for helping shape the current and future design of the oncology patient services programs and organization
Responsible for the direct management of the VenCompass Nurse Educator program and nurses supporting Venclexta patients
Responsible for developing the business plans, including the strategic intent, operational design and resource needs for the potential expansion of the Nurse Educator (Ambassador) programs to support the near term oncology pipeline
Effectively manages team budgets to ensure return on investment is being maximized within assigned geography
Effectively utilizes the performance management process by routinely conducting performance evaluations, providing feedback on performance gaps, providing coaching to minimize gaps and preparing Ambassadors to meet personal and company goals

Patient Services Coord Resume Examples & Samples

Education:High School diploma or GED required. 9 month program in medical career college with focus on front office duties and/or Medical Assistant degree or related Associates degree preferred
Experience:2-4 years experience in medical office receptionist, patient access, or medical scheduler required, preferably primary care or specialty physician office setting. Lead or Supervisory experience preferred
Software/Computer Programs:Proficiency with Electronic Medical Records (EMR) systems (preferably eClinical Works), Referral Software (i.e. Order Facilitator, Proxsys), Practice Management/Scheduling System(s), preferred

Patient Services Intermediate Resume Examples & Samples

Outline your service excellence skills and experiences which would be applicable to this position
Describe a situation in which a customer or colleague was upset and the steps you look to resolve the issue to reasonable conclusion
Obtain authorizations, pre-certifications and benefit level verification for outpatient procedures / surgeries and other devices in the Multidisciplinary and Vascular Surgery clinics
Experience in a hospital business office, insurance office, physicians private practice or related setting is necessary

Patient Services Supervisor Resume Examples & Samples

Strong written and verbal communications and interpersonal skills
Ability to document policies and procedures, goals and objectives as applicable to the department needs
Ability to establish realistic work demands and divide work into manageable activities
Understanding of FDCPA regulations and HIPAA compliance
PC/System literate including the Internet and excellent MS Office skills
Understanding of call center technology, queue priority, and service levels
1 year of demonstrated supervisory experience in a Customer Service call center, or equivalent management courses
2-3 years of collection experience, preferably in healthcare receivables

Patient Services Intermediate Resume Examples & Samples

Attend a variety of meetings, including workload, lab and staff meetings
Associate’s degree or the equivalent combination of education and previous experience
Bachelor’s degree or the equivalent combination of education and previous experience

District Manager, Patient Services Resume Examples & Samples

Communicate with client Project manager on regular and timely basis
Acts as the primary link between client and Quintiles for all operational and Human Resources needs
Ride along on field visits with Patient Ambassadors in order to: assess and monitor field activity and work schedules; monitor and manage field reporting; and implement performance or disciplinary plans
Assist with the planning and delivery of training and client periodic meetings
Review and approve expense reports; monitor compliance with AbbVie's expense policies as required by this Work Order
Monitors compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets, as required by this Work Order
Monitors time-keeping and attendance for Quintiles Force
Fully comply with all applicable state and federal laws and guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA Code for Interactions with Healthcare Providers, and relevant Guidelines

Patient Services Intermediate Resume Examples & Samples

Arrange new patient appointments by developing relationships with referring physicians’ offices
Triage cases for 4 Medical Oncologists & 1 Pulmonologist here in the Cancer Center
Ensure patient appointments are expedited the day the call comes in or if message left after hours the next morning and all information scanned upon obtaining. Using the new patient tracking system, ensure all path slides and radiology films/discs are here for the appointment. The process is to get all new patients seen within 1-2 weeks
Contact patients regarding new patient appointments and inform them of the information needed for the appointment. Assist patients in obtaining pertinent information for the appointment
Monitor timely receipt of information and follow-up to locate needed records, pathology slides and radiographic studies prior to the appointment utilizing the new patient tracker program
Arrange for review by University of Michigan Pathology or Radiology Departments
Discuss urgent cases and new referrals with physicians as appropriate
Obtain anything missing that is needed during the first visit
Work with the clinic coordinator to assist in the development and management of clinic schedule templates
Oversee the weekly Multidisciplinary Tumor Board Conference process, including distribution of tumor board list prior, making sure all pathology slides, and radiographic studies are reviewed prior, ensuring appropriate patient follow-up and referrals, and assisting in the processing of conference minutes. Assist with running the Tumor Board Conference (discipline dependent)
Communicate time off of providers to Clinic Coordinator
3 years of previous clerical/medical records experience in an outpatient clinical setting
EPIC/MiChart experience is desired

Manager, Patient Services Resume Examples & Samples

Bachelor’s degree in Business or Scientific education (Biology or Chemistry or Nursing)
Minimum of 5 years working in Patient Services or Pharmaceuticals
Working with Canadian payors or understanding of Canadian Reimbursement/Payor environment
Issues management experience important

Patient Services Intermediate Resume Examples & Samples

Using different database, registry and flow sheets for the Post-Heart Transplant program
Data entry and appropriate distribution of patient results
Coordinate scheduling with other departments
Update insurance information/authorizations
Maintain work queries
Minimum of three to five years previous experience in clinical and clerical health care setting is required
Demonstrated ability to work independently
Willingness and openness to new ideas and processes that improve patient care. Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas
Good attendance record
Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems
Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration
Prior experience performing complex scheduling
Familiarity with obtaining medical records or professional billing
Financial counseling experience for healthcare patients
Demonstrated active listening, verbal, written, and information technology skills
Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, and OTIS experience preferred
Ability to navigate between systems
Customer service training
Knowledge of Patient Family Centered Care

Coord, Patient Services Resume Examples & Samples

Greets, orients, and answers questions
Consistently provide updates to patients on unit status
Schedule patient visits, diagnostic tests, treatments and procedures
Assist in maintaining a safe environment for patients, co-workers and visitors
Provide patients with information about delays

Patient Services Technician Resume Examples & Samples

Completion of Medical Terminology course required or successful completion of hospital medical terminology test within 90 days of hire
One year recent experience as a Unit Secretary or equivalent position/experience
Proficient in Medical Terminology and/or take a class within 90 days of employment
Current Basic Life Support (BLS) Certificate for Healthcare Provider from the American Heart Association
Outstanding Customer Service skills
Proficient in English both written and verbally

Patient Services Coord Resume Examples & Samples

A high degree of initiative and independent judgment, excellent time management, communication, and decision-making skills are required
Strong computer skills necessary to use computerized scheduling, billing systems and EMR
Knowledge of MS Office software (i.e. Word, Excel, Outlook)
Excellent and effective customer service and communication skills
Excellent interpersonal skills to communicate and interact with a socially diverse group of patients and families. Must be comfortable to interact easily with patients who have a broad range of psychological disorders
Good command of the English language, grammar and spelling
Display courteous telephone interactions and ability to treat each call as a new and unique call
Ability to work independently and as a cohesive team member with a large group of clinicians and staff. Function as a member of a team, and share knowledge and skills within the team
Ability to conceptualize situations, actively resolve problems and complex issues on behalf of providers and patients and appropriately seek guidance and direction when needed
Exceptional organization skills, flexibility to manage changing priorities and manage large amounts of information with high attention to detail
Ability to effectively manage day to day operational tasks, multiple requests and questions, and to establish priorities
Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior
Completes trainings appropriate to job level and department including: HIPAA Confidentiality and Privacy Policies, Fire Safety, etc
2-3 years prior experience in behavioral health or administrative support preferred

Patient Services Coord Resume Examples & Samples

Provides support and information to providers to problem solve and manage complex administrative patient issues
Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
Triages and manages more complex telephone calls, utilizing courteous customer service skills
Maintains confidentiality and privacy, which is consistent with HIPAA guidelines
Coordinates and tracks referral appointments and visits through Epic Referral Work Queue Lists
Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients
High School Diploma required; Associate’s Degree in Business/Secretarial Science or Secretarial Certificate Program preferred
Excellent command of the English language, including medical terminology
Excellent interpersonal and verbal/written communication skills
Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail

Patient Services Coord Resume Examples & Samples

Coordinates and maintains providers’ master clinical schedules using Cadence
Obtains intake information from patient and referring physician’s offices
Schedules Radiology tests utilizing ROE
Works with Infusion Unit to coordinate chemotherapy treatments for patients
Ensures completeness of Encounter forms
Prepares Visit Summary Reports at checkout
Triages and manages high volume of patient telephone calls, utilizing superb customer service skills

Patient Services Coord Resume Examples & Samples

Provides customer service and support to our patients and visitors; demonstrates appropriate interpersonal and telephone etiquette; facilitate the patient's experience on campus and beyond
Triages patient & provider requests; troubleshoots complex communication and scheduling issues
Answers multiple phone lines; takes messages for providers as necessary; retrieves voicemail; provides additional phone coverage/cross-coverage as necessary
Schedules all patient appointments in Cadence including new, follow-up, walk-ins, urgent, and remote transmissions; prints & distribute daily schedules, encounter forms, and charts
Works with the Electrophysiology Lab to identify and schedule patients with new or upgraded device implants;prepare information for inpatient interrogations
Verifies patient demographics, insurance, PCP and referring physician information in IDX; directs patient to MGH Registration & Referral Center phone when necessary
Provides support to providers, other administrative support staff, nurses, research coordinators, and other hospital personnel
Makes confirmation calls to patient’s with upcoming appointments
Manages scanning of patient health information/charts
Mails/faxes reports to referring physicians; sends confirmation/reminder and/or “no-show” letters to patients as necessary
Provides cross-coverage as needed
Maintains the physical environment of the reception area
Performs related tasks to facilitate the flow of patients through the practice or enhance the quality of service to patients as identified
Assists in orientation & training of new staff
Completes special projects as directed

Patient Services Coord Resume Examples & Samples

Interacts in a professional, cooperative way with other practice staff
Accepts delegated responsibilities in a positive manner
Offers help to others in the practice when not busy
Attends and participates in practice staff meetings

Agent, Guest / Patient Services Resume Examples & Samples

Oversees systems and processes to ensure that the strategic and operational objectives of the Catering to You service are accomplished
Supervises catering associates
Ensures alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process
Is responsive to patients' needs at all times. Resolves patient concerns or complaints immediately and/or reports concerns to supervisor as appropriate
Adheres to facility confidentiality and patient's rights policy as outlined in HIPAA policies and procedures
Complies with regulatory agency standards, including federal, state and JCAHO
Follows HACCP guidelines to ensure the quality and safety of food supply
Completes required documentation, reports and logs

Supervisor, Patient Services Resume Examples & Samples

Recognizes and recommends operational improvements
Monitor PCC calls and assists in responding to customer inquiries and complaints. Reviews completed orders for errors or omissions. Train in order taking procedures and customer relations techniques, and advises workers of new or revised information on project processes
Assist in determining work procedures, work schedules, and expediting workflow. Studies and standardizes procedures to improve efficiency of subordinates. Maintains harmony among workers and resolves grievances. Adjusts errors and complaints
Monitor hours worked utilizing HRNet. Interview potential employees. Work with Account Representatives to resolve specific patient or center issues. Responsibilities of this position are subject to change and shift with our business needs
Assist in properly directing our inbound and outbound coordinators approximately as they assist 80 -100 calls from members, providers and physician per day. Answer questions related to pharmacy benefits, while maintain productivity standards and performance guarantees where applicable
Accurately obtain and enter patient information, including shipping, insurance and payment information. Provide patients with price quotes, order status, insurance verifications and proof of deliveries. Handle customer accommodations independently with good judgment and involving a Manager/ Director when necessary
Process all order changes including, order cancellations, return authorizations, reships and request for credits. Responsible for ownership of customer issues and ensuring 100% follow-up to customers. Ability to use multiple database systems to ensure accuracy with customer information. Provide stellar customer service
High school diploma or equivalent, college degree preferred
Minimum of 5 years’ experience in a customer service setting, preferably including 1year in an ESI call center environment
Demonstrates leadership skills including ability to effectively develop and assist team members. Ability to drive employee engagement
Experience training and coaching less experienced staff - patience to explain details and processes repeatedly
Excellent phone oral and written communication skills
Demonstrates ability to handle challenging customers in a professional manner
Ability to adapt in a dynamic work environment and make independent decisions
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues
With innovative solutions
Proven Leadership Skills
Excellent knowledge of Freedom processes and policies (preferred.)
General PC knowledge including Microsoft Office, Internet, email, and experience working with Pharmacy software
Technical expertise of call center systems and platforms
Willingness to work a flexible schedule for peak call times
Knowledge of ESI products/services
Knowledge of PBM industry/Managed care industry preferred

International Patient Services Intake Coordinator Resume Examples & Samples

Responsible for receiving and processing new referrals to IPS from multiple sources. These referrals include self-pay, insurance and embassy
Serves as a front-line ambassador to the IPS Program and The Children’s Hospital of Philadelphia
Familiar with luminary/frontier programs at CHOP. Able to disseminate information to new referrals seeking treatment at CHOP. Follows closely
Clear understanding of the IPS process of intake, clinical review, financial clearance, and setting treatment plan with appointments
Able to work independently as well as member of team with excellent communication skills, and highly organized. Able to triage prioritize and multi-task on a daily basis
Integral part member of the IPS team and works closely with access and clinical coordinators to evaluate/triage all incoming referrals
Strong understanding of the critical role this position plays in converting leads to opportunities to become patients at CHOP
Able to triage/identify urgent new referrals to achieve timely clinical review
Follows closely the standard office protocol on response time, turnaround time, and review of case standards in IPS Protocol
Comfort level with all cultural-international aspects of working with new referral customers and referral streams
Able to work closely with language services as needed depending on preferred language of referral
Able to consistently provide follow up on open leads/referrals, pending cases under review, and closing the loop on referrals not progressing to the opportunity stage
Works closely with IPS leadership to identify trends, sources of new referrals, and clearly communicating these leads in a timely manner
Assists in handling phone triage in IPS office along with access coordinators on a daily basis

Patient Services Rep Resume Examples & Samples

Greets and directs patients and visitors
Files, locates, retrieves and delivers medical records as assigned
Registers patients, obtains demographic and insurance information, collects co-pays and personal balances

Patient Services Senior Resume Examples & Samples

Provides interpretation and instruction for policies, procedures and practices
Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members
Provides in service training and onboarding for new clerical staff
Participates with leadership team to ensure effective clinical operations
Promotes and facilitates positive communication with the entire health care team
May lead team huddles
Screen new patients for navigation services
Provide support, education and guidance to a patient throughout their continuum of care
Proactively build relationship with patients by regular contact with them in order to assist in identifying barriers to care
Assist patients navigating them through the complex logistics of the health system
Identify and recommend appropriate resources
Acts as a Patient Navigator or Team Lead for a clinic
Under FLSA, incumbents in this position are nonexempt
Knowledge of basic medical terminology
Demonstrated ability to lead a team or project
Experience facilitating and coordinating a patients continuum of care, as well as, identifying and recommending appropriate resources available
Demonstrates active listening, written, verbal and information technology skills
Bachelors degree in Social Work, Business Administration, or other related field

Patient Services Intermediate Resume Examples & Samples

Appointment coordination for psychotherapy and/or developmental / neuropsychological testing, which includes
High school diploma or GED and a minimum of 3 years of experience
Demonstrate attention to detail and ability to prioritize for maximum productivity
Demonstrate ability to multitask in a fast paced environment
Record of punctual and consistent attendance
Proficient in Microsoft Word, Excel, and Outlook

Administrator Patient Services Resume Examples & Samples

BSN, or Masters degree in a healthcare-related discipline
Previous experience with patient advocacy
RN, NP or PA candidates are strongly preferred
Experience in risk management and quality improvement
5 or more years of direct clinical experience

Patient Services Senior Resume Examples & Samples

Responsible for the coordination of daily workflow as needed
5+ years of experience in a similar or related field
Exceptional customer and interpersonal skills
Ability to work independently and efficiently in a team environment
Experience facilitating and coordinating a patient’s continuum of care, as well as, identifying and recommending appropriate resources available
Proficient with Microsoft
Experience working in a home care environment
Experience in patient scheduling
Experience in Epic Home Health or Epic

Patient Services Rep-radiology Resume Examples & Samples

Graduate of Medical Secretary, Health Unit Coordinator, Medical Assistant, Paramedic, EMT or similar program; OR minimum two years clinical scheduling experience
Strong, accurate PC typing and verbal communication
Demonstrates ability to consistently achieve a high level of accuracy and attention to detail

Patient Services Rep-elgin Resume Examples & Samples

Will handle Referrals and prior authorizations
Getting prior medication authorized and getting prescriptions per doctor orders
Order genetic testing
Writing out doctors orders
Handling authorizations for bone marrow biopsies
Complete FMLA paperwork and disability forms
Scheduling of treatments including blood transfusions at hospitals
Answering incoming calls

Patient Services Coord Resume Examples & Samples

Has primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. Assists in coordinating and scheduling ancillary appointments. Works closely with other MGH departments, including the International Office, to schedule patient visits
Answers and triages incoming telephone calls, takes messages, and assists patients and families with problem resolution both in-person and over the telephone
Conducts appointment confirmation calls and sends confirmation letters when applicable. Monitors appointment reminder systems (Televox) for patient appointment confirmations
Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day, including: preparing medical record charts for new patients, pulling medical records for patients prior to visit, coordinating interpreter services and patient transportation as necessary, and printing office visit encounter information and patient labels
Greets patients and visitors to the Neurology department. Performs all patient check-out duties including informing patients of anticipated wait times, and collecting all necessary paperwork
Responsible for assisting and obtaining appropriate referral information from referral source. Obtains pertinent new patient information and pre-screens incoming referrals according to selection criteria
Obtains and monitors prior authorization for patient visits
Coordinates medical documentation, scanning and indexing into the electronic medical record
Effectively navigates Epic, Patient Gateway and MS Office suite technology systems. May function as a super-user as applicable
Serves as a cohesive member of the Neurology PSC team. Provides cross coverage as necessary, including lunch and vacation coverage. Participates in department initiatives and may assist in mentoring new staff
Interpersonal requirements
Technical requirements
Environmental requirements
A minimum of 1-2 years related work experience preferred
Basic knowledge of medical terminology desirable

Patient Services Assoc Resume Examples & Samples

Provide complex clerical support services for the department clinical staff including obtaining medical records from multiple healthcare centers, retrieval of patient labs, and recording labs into patient’s records
Schedule appointments with multiple providers/disciplines and diagnostic areas
Using different database, registry and flow sheets for the different programs
Preparation and distribution of patient education materials and other general office functions
Excellent phone management and customer service skills, including telephone triage is required
Demonstrated ability to work collaboratively with multidisciplinary teams
Willingness and openness to new ideas and processes that improve patient care
Excellent interpersonal and organizational skills with a positive attitude are desired
Good attendance record helpful
Minimum of three years previous experience in clinical and clerical health care setting is desired
Epic, Cadence, and MI-Chart experience preferred
Positive, can do attitude

Coordinator, Patient Services Resume Examples & Samples

Greets, provides information and directions to customers
Handles and processes a complex and varied set of documents and situations
Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments
Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas
Interprets and coordinates physician orders
Prepares and maintains appointment templates and/or patient records
Updates relevant patient information in order to maintain an accurate patient record
Reviews and reconciles patient charge documents and collects payments in accordance with established departmental processes and guidelines
Responsible for maintaining confidentiality of patient information
Assists in ensuring a safe environment for patients, co-workers and visitors

Patient Services Coord Resume Examples & Samples

Scheduling neuropsychological and psychological evaluations under the general direction of the practice manager and clinical director. Documents appointment information in hospital’s Epic scheduling system, as well as tracks patients’ file location in the department’s database
Initiating and mailing confirmation packets outlining the expectations and directions to patients for scheduled evaluation visits
Answers incoming telephone calls, takes messages and assists patients and families with problem resolution over the telephone and in-person
Responsible for scheduling interpreters when necessary
Creates patient assessment charts assuring complete and documented information, which includes previous evaluations and medical notes. Works closely with insurance coordinator to assure that, if applicable, each scheduled patient has a third party payer authorization in place before the patients scheduled assessment
Assists with supporting Behavioral Medicine psychologists and clinical fellows who see both clinical and research patients at this location. Responsible for backup coverage for inputting scheduled psychotherapy clinic appointments, decrementing visits and obtaining insurance authorizations, when applicable, using the hospital’s database systems
Ensures that the hospital’s guidelines for patient identification, verification, as well as revenue enhancement activities regarding copayment and self-pay collection, cash management, etc. are followed
Responsible for sorting mail, incoming faxes and direct correspondence and packages to appropriate staff
Maintains confidentiality and privacy consistent with HIPAA guidelines
Address emerging patient concerns in an appropriate manner
Provides cross coverage for other Psychiatry Department front desk staff members during unexpected and scheduled absences, as well as variations in workflow, as needed
Proficient in MS Office, Excel software and Outlook Calendar management
Professional manner and excellent customer service skills
Good command of the English language
Exceptional skills with organization, multitasking and attention to detail
Ability to work within a team environment
Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies
Demonstrated understanding of Disaster protocols to include: fire, safety etc., per the mandatory training, as outlined by MGH and JC guidelines
Prefer at least 2 years secretarial experience or equivalent in a medical or health care related setting

Patient Services Coord Resume Examples & Samples

Performs the daily management of Epic My Basket with respect to patient scheduling and staff messages to members of the clinical team
Understands HMO, Managed Care, and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Obtains prior authorizations for procedures as needed
Schedules patient appointments. Coordinates the scheduling of diagnostic testing
Coordinates and tracks referral appointments and visits

District Manager, Patient Services West QWA Resume Examples & Samples

Recruit, interview and recommend Patient Ambassadors
Be responsible for 180 day and annual performance review, resolving personnel issues, discipline and termination of Patient Ambassadors
Communicate with client Project Manager on regular and timely basis
Acts as the primary link between client and QuintilesIMS for all operational and human resource needs
Ride along on field visits with Patient Ambassadors in order to assess and monitor field activity and work schedules; monitor and manage field reporting; and implement performance or disciplinary plans
Prepare monthly individual and project summary reports for client
Review and approve expense reports; monitor compliance with Abbott’s expense policies as required by this Work Order
Monitors compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets, as required by the work order
Monitors time-keeping and attendance for Quintiles work force
Fully comply with all applicable state and federal laws and guidelines, including, without limitation, those laws relating to interactions with healthcare providers, with the PhRMA Code for Interactions with Healthcare Providers, and relevant guidelines

Coord, Patient Services Resume Examples & Samples

Interpret and coordinate physicians’ orders to schedule diagnostic test, procedures, treatments, Brachytherapy, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators
Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice
Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow
Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages
Responsible for the security and confidentiality of patient information at all times. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers
Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate
Ensure that the medical record is available for patient care. Will order, follow-up, and obtain medical records as needed. Will scan medical document to HIMS as described in RCC scanned document policy. Will prepare therapy charts for simulation and treatment visits. Will retrieve test results as appropriate and prepare the necessary forms. Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient. May have to handle items weighing up to 30 pounds
Assist in maintaining a safe environment for patients, co-workers and visitors. Recognize unsafe conditions and report the situation to the appropriate person. Adhere to universal precautions and principles of asepsis. Demonstrates awareness of and concern for patient safety. Assist in maintaining the physical environment in accordance with JCAHO and institutional standards
Maintain a highly professional and positive attitude. Utilize time in an efficient manner by completing duties as prescribed by due dates or patient’s needs. Demonstrate initiative and seek out additional tasks
Obtain vital signs on patients. Communicate the results to the nurse, mid-level practitioner, and/or physician

Patient Services Coord Resume Examples & Samples

Provide a friendly, welcoming and caring greeting face and attitude to all patients arriving for visits
Possess a “high touch – high service” attitude and expertise, effectively manage incoming communications from patients and families, whether by phone or the practice web-site. In this effort, work effectively to fully investigate, understand and document the patient’s needs, concerns and expectations for response, and then communicate back to patients an understanding of these elements and the next steps toward providing the needed care
Support the arriving patient in the check in process, whether through check-in Kiosk or by traditional front desk check-in processes. Within this effort, support patients with any insurance, billing or medical administrative questions they may have. Included in this responsibility is the distribution of and documentation of HIPAA information, and establishing the correct identity of the patient by checking picture identification
Manage and maintain appointment scheduling for a number of patients within a period of two weeks at a time continuously
Must remain current with the federal and state changes to HIPAA and identity issues that may require front desk workflow changes in the future
Be available to work some flexible hours to meet the demands and changing needs of this growing practice
Coverage responsibilities include both the Home Base Outpatient Clinic and Intensive Clinical Program; the exact schedule will be determined by the Administrative Manager and leadership. Must remain flexible as to location as this may vary between our two clinical locations (One Bowdoin Square - ICP current location and 101 Merrimac Street – current Outpatient Clinic location)
Understand all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification
Understands financial services and Home Base specific billing procedures and provides patients with information or refers them to financial services as needed
Triages and manages complex telephone calls, utilizing courteous customer service skills
Maintains confidentiality and privacy, consistent with HIPPA guidelines
Completely performs and serve as a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, pre-authorizations, etc
With a complete understanding and documentation of patient needs, interface with the patient’s team (VOC, Social Worker, Nurse, Nurse Practitioner and Physician) to direct messages to those team members that are most appropriate for timely evaluation and response to patient needs. Whenever possible, be proactive in closing the loop with the patient and in supporting the team in whatever way possible
Manage incoming “paper” medical records, off-site storage and access to paper records when needed. Document receipt of outside records in the Electronic Medical Record (EMR)
Manage/sort and date stamp incoming mail and other paper communications towards ultimate input to EMR system
Engage with care teams and support members in all matters appropriate to patient care services needed and skills of this position (e.g., support practice with outreach to patients, faxing and mailing letters supporting patient care)
Maintain office supplies and café supplies for practice
Provides support as needed to prepare mailings
Schedules patient appointments and tracks insurance authorizations in appropriate electronic systems
Coordinates and tracks authorizations for decrementation
Provides cross-coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Manages inventory of office and kitchen supplies for the clinic
Coordinates upkeep of patient files both in paper and electronic form through paper filing and scanning of documents into the electronic medical record as needed
Assists with clinical and operational data management involving data collection, data entry and weekly/monthly reporting
Works on special projects across Home Base program as requested by Administrative Director and Administrative Manager
Excellent and effective interpersonal and communication skills, in –person, phone and/or in writing
Superior patient care and service attitude and correspondence skills
Excels within and helps to enable a process improvement and team building environment
Works well both independently and as part of a multidisciplinary team
Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients
Knowledge of computer skills necessary to use appropriate modules of EPIC, electronic medical record modules and transition to PATCOM, as required
Exceptional organizational skills, flexibility to manage multiple tasks and the attention to details
Demonstrated knowledge of HIPPA Confidentiality and Privacy Policies
Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
2+ years experience in a highly customer service focused role
Medical office or hospitality experience preferred

Patient Services Senior Resume Examples & Samples

Describe your background and qualifications and why you believe you would be a good fit for this position at the West Ann Arbor Health Center – Parkland Plaza
Individual must exhibit strong leadership skills, possess a professional and positive image when interacting with patients, faculty and staff
Bachelor’s degree in social work, business administration or other related field

Coord, Patient Services Resume Examples & Samples

High School Diploma or GED Equivalent required
At least 2 years customer service experience required
1 year pharmacy and/or specialty pharmacy customer service experience preferred
Effective communication skills and agent of change
Excellent organization skills with the ability to prioritize workload
Ability to learn new technologies and systems
Proficient keyboard skills
Neat and Eligible Penmanship
Organizational Skills
Prioritizing Skills
Demonstrated history of consistent attendance
Basic Math Skills

Patient Services Coord Resume Examples & Samples

Individual will perform all duties and responsibilities of a PSC I
Troubleshoots complex infusion schedules and anticipates impact on MIC volume
Provides proficient scheduling support to office practices
Identifies and communicates process issues that create inefficiencies within the operation. Assists in their resolution, working within the hospital system and with management for the department as a whole
Consistently maintains confidentiality and privacy and adheres to HIPAA regulations
Maintains daily schedule volume at a level rate; alerts unit management with potential problems and proposed resolutions
Responsible for the maintenance of the scheduling data base, including ongoing interactions with the PEC team as it relates to new visit types and new scheduling templates
Responsible for ensuring that patient demographic information is correct and consistent with the registration system for all patients
Assists with troubleshooting customer service complaints in coordination with Nursing Manager as needed
Follows up with physicians offices on all cancelled/missed infusion appointments
Analyzes the scheduling data base quarterly for review of efficiency measures including chair utilization
Responsible for ordering supplies related to the applicable work area(s)
Provides cross-coverage for other adjacent Practice/Specialties (e.g. Neurology, Gastroenterology and Rheumatology) staff as needed (e.g. variations in workflow and breaks, absences, vacations, etc.)
Helps maintain the organization and cleanliness of the waiting room and patient areas and handles patient needs as they arise
Individual will work closely with the Central Authorization Unit (CAU) to facilitate the coordination of medical necessity documentation for denials and off-label work queues
Individual will work closely with the Referral Management Office (RMO) to ensure new infusion patient appointments are booked appropriately and with applicable nursing staff to ensure wrap-up documentation is consistent and appropriate for follow-up scheduling
Assists with special projects and other duties as needed and or assigned
Ability to interpret requests for booking infusions
Outstanding communication and interpersonal skills
Ability to function independently, with limited supervision, as well as within a team
Exceptional phone and customer service skills
Ability to multitask and prioritize a large workload
Good understanding of medical terminology
Strong computer skills, including proficiency using the EPIC system and applicable Cadence and clinical modules, Microsoft platforms – e.g. Word, Excel, and other applications
Demonstrates an understanding of Disaster Protocols to include fire, safety, 911 calls, per mandatory training, as outlined by MGH and JCAHO guidelines

Dietetic Assistant Nfs Patient Services Resume Examples & Samples

Assists with food preparation in any of the following areas bake shop, salad unit, vegetable prep, cook's unit, bulk and between meal nourishments. Assists with tray preparation during meal service hours
Carries items from storeroom to kitchen and transfers food to appropriate areas
Communicates with patients regarding their diets as requested by a Dietetic Technician or Clinical Dietitian. Takes patients food preferences or records calorie count information
Delivers and picks up menus for patients receiving modified and regular diets. Assists patients in completing their individual menus
Delivers food trays and nourishments to patients. Records snack information in computerized system. Assists with early and late food tray deliveries in a timely manner. Assists with dirty food tray removal from nursing units
Enters menu, snack, room and related information into computerized system updates production tallies. Prints meal tickets
Maintains compliance with JCAHO, State Health Department, and OSHA regarding on-going required job training and health standards. Uses proper protocol to prevent contamination
Performs quality assurance activities such as monitoring Satisfaction Surveys

Manager Patient Services Resume Examples & Samples

Prior case management experience required
Individual must possess and portray strong emotional resilience
Management experience, leadership skills, and ability to execute high level ideas on an individual basis
Excel proficiency preferred
Reliable, conscientious and responsible
Ability to problem solve complex reimbursement scenarios and recommend solutions
Ability to maintain composure and remain professional during difficult patient or medical calls
Strong leadership skills with the ability to be able to effective communicate and execute changes, and manage individual performance
Ability to assist with handling difficult patient cases and resolve therapy hurdles
Communicate with patients, caregivers and MD offices in a clear, accurate and sensitive manner
Ability to identify trends that maybe occurring in a specific region or zone
15% Travel

Patient Services Intermediate Resume Examples & Samples

Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting
Organize and secure surgery dates for patients through direct contact in clinic or via phone. Answer patient questions about the surgery schedule as well as their expectations
Complete insurance authorizations and obtain insurance approvals for surgeries and diagnostic tests using established insurance company guidelines
Responsible for posting scheduled surgeries to faculty calendars
Act as liaison between faculty, nurses, and OR staff to move, alter, or reschedule operative procedures
Initiate requests for urgent/emergent overbooks as well as incremental rooms (as needed)
Prioritize and maintain OR case depots and operative waitlists
Assist in the monitoring of OR utilization by faculty in efforts to maximize efficiency
Work to ensure unutilized time is reallocated within the Section and/or is appropriately relinquished
Work closely with work group team to ensure faculty availability and preferences are upheld, including clinic schedule changes to Clinic Manager
Cross cover breaks and vacations with work group team
Perform other duties as assigned including, but not limited to, managing in-basket messages, faxes, copying and scanning as needed
Serve as a representative of the surgery scheduler team/role on various committees and workgroups, as needed
Participate in staff meetings and lean initiatives
Attention to detail, follow-through, and ability to meet deadlines
Excellent written, verbal, and computer skills
Ability and willingness to learn new skills/technologies and adapt to changing environments
Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work
High school diploma or equivalent and a minimum of 3 years of experience
Committed to Service Excellence for patients, families, faculty and staff
Clerical experience in an outpatient clinical setting
Experience scheduling in MiChart

Patient Services Coord Resume Examples & Samples

Provide administrative support for the Newborn Developmental Follow-Up Clinic and is able to perform tasks including but not limited to
High school diploma or GED required. Associate's Degree in Secretarial Science/Business or Bachelor's Degree in Business or related field preferred
Minimum of 2-3 years of related experience required
Competent in Microsoft Office programs required (Word, Outlook, Excel)
Experience working with patients and families required
Experience with calendar management preferred
Ability to prioritize tasks and strong time management skills required
Ability to handle sensitive/confidential information required

Patient Services Coord Resume Examples & Samples

Interacts cordially with patients and demonstrate appropriate telephone etiquette; interact effectively with providers, administrative support staff, nurses, research coordinators, and other hospital personnel
Greets and interacts with patients, their families, vendors, and other visitors to the lab
Performs Epic revenue cycle tasks related to patient check-in and movement
Monitors the Cupid Scheduling Depot, scheduling and updating cases on the Cupid Scheduling Snap Board
Coordinates the scheduling of multiple procedure types using multiple systems or resources, primarily Epic’s Cupid cardiovascular module
Provides support and information to clinicians to problem solve and manage complex administrative patient issues
Prepares patient charts, compiling admitting, pre-procedure information & records and other paperwork related to lab procedures
Maintains accurate and timely information about the day’s cases, transport requests, and other activities to facilitate efficient patient throughput
Coordinates interdepartmental support – anesthesia, echocardiography, respiratory support – relevant to certain cases
Performs all other related tasks to facilitate the flow of patients through the lab, and enhance the quality of service to patients
Communicates call team information, changes, etc., to the answering service
Ensures that paper and toner are maintained in all printers and the unit’s copy/fax machine
Maintains forms, lab slips, and office supplies
Stocks gowns, towels and miscellaneous linens in patient changing area
Assists in maintaining the physical environment
2-3 years of related work experience in a hospital setting or other medical environment preferred
Work experience demonstrating customer service orientation preferred
Excellent interpersonal skills; oral & written communication skills
Strong computer skills; proficiency with hospital systems and Microsoft Office products
Extreme sensitivity to patient needs and confidentiality
Excellent interpersonal skills; strong oral and written communication skills
Flexibility to manage multiple tasks and re-establish priorities as necessary
Demonstrated ability to work both independently and as part of a team
Accurate attention to details; strong organizational and time management skills
Ability to learn new tasks quickly within a fast-paced, high volume clinical setting

Patient Services Intermediate Resume Examples & Samples

Work with physicians on adherence to surgery scheduling procedures
Manage phone calls from internal and external customers related to surgery
Coordinate with other department schedulers to optimize use of service block time at operating rooms across the health system
Serve as a representative of the surgery scheduler team/role on various committees, workgroups as needed
Maintain responsibility for MiChart grids
Obtain proper insurance address and documentation to insure correct charges
Develop, along with lead or supervisor and scheduler colleagues, standard work
Manage daily work queues
Obtain insurance approvals using established insurance company guidelines
3 – 4 years of experience

Coord Patient Services Resume Examples & Samples

High school graduate required. Advanced education preferred
1-2 years experience in a healthcare setting, preferably
Third party payor knowledge and insurance background required
Knowledge utilizing medical software
Exccellent telephone and interpersonal skills and the ability to handle stressful situations Scheduled Hours 8 hours per week, Wednesday, 8am-4:30pm

Rep-patient Services Resume Examples & Samples

May create patient financial file in core scheduling and/or registration system by � accurately and thoroughly collecting, analyzing, and recording demographic, insurance, financial data in computer system in compliance with departmental quality standards
May initiate electronic inquiries to payers and obtains eligibility and benefit information, creates patient payment estimates, explains information to patient and collects patient out of pocket expenses at registration. May reconcile cash drawers daily and follows department procedure for logging and submitting deposits
Uses multi-line telephone system to answer and screen calls. Schedules appointments. Verifies information (spelling of name, phone number, etc.) Takes accurate telephone messages and promptly gives information to appropriate parties

Coord Patient Services, Hours Resume Examples & Samples

High School Diploma or equivalent required. Advance education preferred
1-2 years experience in a healthcare setting, preferably in scheduling or registration
Typing speed 65 WPM, CRT experience, medical terminology
Excellent written, verbal and telephone communication skills required. Scheduled Hours 40 hours per week, 8 hour day shifts

Coordinator, Patient Services Resume Examples & Samples

Interpret &coordinate physician’s orders to schedule diagnostic tests, procedures, treatments, &physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician &patient care are kept to a minimum. Will ensure quality patient care in relation to the patient’s prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators
Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution’s standards of customer service &quality patient care. Responsible for monitoring &expediting clinic flow
Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate &complete messages
Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services &use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers

Patient Services Rep / West Clinic / Days Resume Examples & Samples

Enters patient demographics and insurance information into computerized system for tracking purposes. May be responsible for patient chart assembly and filing
Obtains and records any pre-certification/referral information as required by applicable insurance plan. May also schedule referrals. All other duties as assigned
One(1) to two (2) years related experience preferred
May be required to be fluent in Spanish

100

Patient Services Csr-richmond, June Resume Examples & Samples

Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines
Requires 6 months customer service experience
Pharmacy background preferred
Must be able to pass the required drug screening and background check

101

Patient Services Intermediate Resume Examples & Samples

Provide excellent customer service and effective communication with teams members, other departments and external customer
Process accurate and timely admissions as requested
Reschedule or cancel admissions as requested
Screen and manage incoming phone calls
Patient placement in accordance with placement guidelines, fill algorithms and in collaboration with patient flow coordinators as needed
Provide accurate data entry into EM tracker for Region@ South Emergency Notification System
Verify census and update discrepancies in associated systems (Epic,PreAdmit Tracking) to ensure real-time status for all patients
Ensure bed tracking systems reflect real-time, accurate status for all patients and bed status
Provide status report and ongoing issue update at shift change
Coordinate coverage issues with co-workers and take the necessary steps to make sure there is appropriate staffing
Minimum of three years clerical experience in healthcare setting
Demonstrated problem solving and conflict resolution skills
Demonstrated excellent interpersonal communication skills
Excellent attendance
Demonstrated team spirit, dependability, initiative, good judgement, and interpersonal skills to interact effectively with team members, patients and families
Demonstrated computer competency is necessary
Experience facilitating patient placement
Working knowledge of Epic
Working knowledge of Preadmit Tracking

102

Supervisor, Patient Services Resume Examples & Samples

Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training
Coordinates work of the unit with the requirements of other hospital agency departments
Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains ACMC staff on use of new regulations
Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units
Coordinates the recording and accumulation of statistical information to prepare reports as required
Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures
May prepare budget request and control expenditures for the unit

103

Supv Patient Services Resume Examples & Samples

Supervises all aspects of department’s services
Models team behaviors to frontline employees
Investigates, documents and resolves problems and complaints

104

Supervisor, Patient Services Resume Examples & Samples

Performs the biweekly scheduling including the vacation planning and distribution of holidays and personal days and ensures proper coverage
Maintains daily assignment schedule and reassigns staff as necessary according to ability. Trains and ensures fair work distribution, and makes sure all staff is cross trained to attain job satisfaction and growth
Maintains standards for sanitation and safety
Reports mechanical deficiencies to the Operations Manager. Places work orders as needed
Takes responsibility in conjunction with the sous chef that the food has the proper presentation, portioning, taste, dietary compliance and consistency
Maintains temperature of freezers, refrigerators, and dishwashing machines to ensure food and patient safety in conjunction with Sous Chef
Holds daily communication meetings to keep the staff well informed al all activities important to our department within the campus
Checks random patient trays for accuracy, to patient diet, and menu order so nothing are forgotten, to increase patient satisfaction or as requested
Oversees and makes sure that the tray line starts on time and all tickets are completed
Assures that all personnel follow established procedures for presentation
Adheres to the standards identified in the Medical Center's Organizational & Managerial Competencies
Associate's degree in food management or equivalent; or high school diploma and 10 years supervisory experience from a hospital or similar food service environment; or other A.A.S. degree with 5 years supervisory experience from a hospital or similar food service envioronment
Associate's degree in food management preferred
Bachelor's degree in food management or equivalent strongly preferred
Food Safety and Sanitation Certification or ServSafe Certification

105

Hss-patient Services Supervisor Resume Examples & Samples

Actualizes the ABM Healthcare Mission, Vision, and Value statements
Knows who all their customers are and initiates and maintains positive relationships with them
Promotes a customer service mindset at all times with both internal and external customers
Responds to all requests from the customers with a can-do attitude. Follows up on requests with a sense of urgency
Initiates and maintains positive relationships with co-workers/associates in an effort to build a strong team. Communicates with other Nutrition Services Managers and staff members to ensure high quality food service for our patients
Develops, facilitates, and monitors the process for customer service and patient satisfaction improvement initiatives and suggest new methods that lead to better service. Identifies and implements changes as needed to ensure continual improvement in patient services to meet the department’s patient satisfaction goal
Ensures all policies and procedures for Patient Food Service are implemented and maintained. Including proper operation of IT systems, e.g. CBORD and patient care system
Develops/coaches department associates to ensure fullest potential is reached by providing feedback, suggesting ways for them to improve skills or build relations with peers, hospital staff, patients and customers
Promotes and drives departmental TQM/Customer Service initiatives; makes rounds with patients to assess if their meal service expectations are being met and implement service recovery as needed
Proactively report pertinent feedback to FNS Director in a timely manner
Directs staff on the proper of all supplies/equipment within the patient services area; notifies maintenance of equipment in need of repair and/or works with outside contractor; take corrective action as needed until equipment operable
Work in conjunction with buyer to order food, supplies and equipment as needed, staying within budget
Demonstrates understanding of HIPAA Privacy Act; maintains confidentiality of patient information
Develops and implements cleaning schedules, completes sanitation inspections and develops reports for FNS Director
Ensures temperature records for food, coolers and freezers are completed and filled per policy and procedure
Develops Patient Services staff schedules within budgeted master schedule. Monitors staffing daily ensuring all positions are filled; moves staff/adjust schedules as needed to maintain service
Documents employee report offs and reports occurrences to FNS Director
Demonstrates ability to work and complete all job tasks for all kitchen and tray assembly positions, especially the automated operation (CBORD); works in absence of staff to maintain services, if needed
Assists in hiring and training new employees – interviews candidates for Patient Services positions
Ensures that all food items are visually inspected and tasted prior to the start of each meal patient meal service; ensures proper action is taken if any items found to be below standard
Conducts daily shift huddles with patient services staff. Verifies all food temperatures, portioning and placement of items on trays
Monitors tray assembly (tray line/room service) operation, food production, sanitation and safety; identifies problems and directs staff to corrective action to resolve and prevent re-occurrences
Ensures all opened/leftover food is stored properly
Is able to lead the department in the absence of the FNS Director
Participates in budgeting for cost of food, supplies and capital equipment
Ensures department and annual facility training programs are completed within given time-frames; conducts in-service training with patient services team
Assists with maintaining employee files, time and attendance records and corrective action process; aware of and enforces all HR procedures as noted in employee personnel manual
Participates in annual performance evaluation process for all patient service staff ensuring reviews are completed per facility guidelines and time frames
Attends outside educational seminars pertinent to patient satisfaction and service as well as regulatory issues
Non Essential Duties
Maintain a professional appearance at all times
Participate in scheduled department meetings
Effectively schedule the work of others to complete operations, programs, or activities
Expediently write proposals and/or reports that clearly communicate or summarize information and satisfy the requestor
Able to respond to emergencies at both night time and on weekend as required
Able to handle varying workloads and meet changing deadlines as necessary
3-5 years supervisory work experience in food service environment
Completion of ServSafe Sanitation Certification Course as required

106

Patient Services Senior Resume Examples & Samples

Provide expert skill in coordinating the work of clerical support staff and act as the team lead
5+ years of work experience
Exceptional interpersonal skills and ability to work well within team setting
Bachelor's degree in Social Work, Business Adminstration/Health Care or other related field
Familiarity with UMHS electronic medical record systems
Previous experience with LEAN in daily work and or quality improvement activities

107

Patient Services Resume Examples & Samples

Revises provider schedules
Assists with patient check-in, as assigned
Responds in a prompt, pleasant, and professional manner for phone and in-person requests for appointments
Assists in improving appointment access for NC State University students
Conducts Immunization and Health Form searches, assists with appointment preparation, scanning, filing, and all other Health Information Record related duties
Supports Immunization Coordinator functions
Assists with special projects or duties as needed
Understands the importance of patient confidentiality and ensures student interactions meet HIPAA/FERPA requirements

108

Patient Services Senior Manager Resume Examples & Samples

Utilizes equipment, resources and programs to provide efficient and high quality care
Participates in the budget process
Maintains establishes systems and training programs to provide a safe working environment. Complies with all OSHA regulations and other local, state and federal government regulations
Knowledge of computer applications (Microsoft Office), including dietary management computer applications (CBORD) and computerized charting applications
Skill in planning, organizing and delegating functional activities
Ability to analyze and solve problems

109

Patient Services Rep Resume Examples & Samples

Must be able to work a minimum of 4 shifts per month
Minimum of one (1) year of clerical experience in a medical facility preferred
Excellent customer service and communication skills required

110

Patient Services Coordintor Resume Examples & Samples

Advanced level of skill from experience with surgical schedules, operations and patient tracking systems
Strong understanding of medical office practices, knowledge of CPT codes
Able to properly and accurately perform office and clerical tasks; able to use standard office equipment
Demonstrates strong customer service skills to effectively work with patients, family members, medical practice staff and others; engages in cooperative working relationships
Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures
Excellent interpersonal skills, including the ability to present a calm demeanor during busy days and in fast paced settings
Have basic math skills to complete billing responsibilities
Ability to work independently and in a team environment
Exceptional computer skills (including EPIC, Microsoft Word, Outlook, Internet communications) required
Able to solve administrative and scheduling problems in a timely and effective manner
Effectively handles, stores and communicates confidential information
Is knowlegable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Health Insurance Portability and Accountability Act of 1996 (HIPAA)

111

Patient Services Senior Resume Examples & Samples

Provide daily administrative and office support for ACU responsibilities of Sleep Clinic/Lab Managers as requested
Manage fellow clinic schedules, including generating new or adjusting existing templates, adding or closing days; oversee or conduct as necessary the rescheduling of patients due to changes in fellow rotations
Coordination of on-call schedules and their distributions and notifications/entering into paging system
Ensure that patients with urgent needs are scheduled appropriately and clinic schedules are adjusted to accommodate patient care needs and clinic flow purposes
Generate patient access reports that monitor patient flow and patient wait time to identify causes, both individual and systemic which may lead to less than optimal patient experiences
Generate other MiChart reports deemed appropriate by clinic/lab managers
Collaborate with other Patient Services Associates and Medical Assistants to ensure proper coordination of services and contribution to patient satisfaction goals
Assist with the reaccreditation process for the Sleep Disorders Centers
Performing general secretarial duties such as responding to routine inquiries, maintaining calendars and performing data entry for electronic reports, spreadsheet preparation, editing and proofreading
Schedule meetings related to clinical operations
Order and inventory office supplies
Special projects and other duties as assigned
Excellent communication and interpersonal skills and the ability to work in a team environment
Demonstrate integrity and commitment to exceeding the needs of our patients and families
Ability to develop and maintain collaborative and collegial interactions with staff and faculty
Maintain confidentiality in all business matters
Demonstrated record of excellent attendance
Attention to detail and the ability to prioritize and manage multiple responsibilities in a very busy complex clinical setting is necessary
Experience facilitating or coordinating a patient's continuum of care, as well as, identifying and recommending appropriate resources available
Demonstrated active listening, written, verbal, and information technology skills
Familiarity with U of M Hospitals and Health Centers policies and procedures
Ability to fully utilize MI Chart (Epic system) to access Ambulatory Care functionality in scheduling, processing collections and generating reports
A successful candidate will be motivated and a self-starter
Experience working within a large, complex healthcare setting

112

Patient Services Coord Resume Examples & Samples

Perform all check-in and check-out functions as outlined by the MGH/MGPO Front Desk Standards of Operations
Answer incoming phone calls, take messages and assist patients and families with problem resolution. Triage and manage more complex telephone calls utilizing courteous customer service skills
Responsible for daily management of all messages received from patients via our secure online patient portal
Schedule patient appointments including ancillary services appointments, and facilitate referrals to specialty care as needed
Ensure accurate demographic and financial information for each patient encounter
Collect copayments as applicable
Initiate managed care insurance referrals and obtain prior authorization when indicated for specialty care and other ancillary services
Sort correspondence (mail, faxes) and distribute to appropriate individuals
Responsible for medical records management to include filing, scanning, chart preparation, and release of medical information in accordance with HIPAA
Troubleshoot workflow and scheduling issues to ensure an efficient daily operation
Problem solve emerging patient concerns in a timely and appropriate manner
Provide support and information to providers to problem solve and manage complex administrative patient issues
Maintain confidentiality and privacy consistent with HIPAA guidelines
Provide cross coverage for other administrative staff members during absences, vacations and variations in workflow as needed
Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation
Strong interpersonal, organizational and time management skills
Ability to work collaboratively and independently
Ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and patients
Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment
Understanding of managed care and other insurance related issues
Knowledgeable and compliant in all hospital, state and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Minimum 2-4 years clerical/administrative experience in a healthcare setting, or related experience with transferrable skills preferred

113

Patient Services Lead Switzerland Resume Examples & Samples

Assess and monitor impact and execution of current patient service offerings, including feedback from service users and stakeholders such as HCPs, Nurses, patient organizations and payers
Develop and implement best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders. Assess and monitor local legal and regulatory environment relevant to patient support programs. Work with Compliance, Legal, Regulatory to adhere to obligations
Manage third party patient support providers, ensure quality delivery and manage budget
Create and deliver a plan to expand patient support programs to cover maximum patients. Develop and track other KPIs associated with patient support
Develop relationships with leading nurses in relevant therapeutic areas. Organize training regarding our disease areas and services

114

Patient Services Senior Resume Examples & Samples

Experience facilitating and coordinating a patient's continuum of care, as well as, identifying and recommending appropriate resources available
Exceptional interpersonal skills and the ability to work well within a team setting
Bachelors’ degree or an equivalent combination of education and experience is necessary

115

Patient Services Rep-cardiology Clinic Resume Examples & Samples

Ability to use word processing and spreadsheet programs and standard office equipment
Ability to communicate verbally and in writing with others
Performs general office duties and schedules patient appointments
Receives and registers patients presenting at physician’s office
Obtains pre-certifications referrals for arriving patients
Completes patients’ medical records and/or financial records and distributes to appropriate person
Completes tasks related to billing for office visit

116

Senior Supervisor Patient Services Resume Examples & Samples

Monitor staff development and performance management. Determine annual incentive and bonus compensation for staff
Coordinate and manage communications with Patient Services and Support Staff
Coordinate and manage special projects which will frequently be cross-functional in nature. Make necessary staffing adjustments to support them, as needed
Manage the staffing schedule for the call center, including evening shift
Recruit and hire new associates
Establish and monitor functional performance goals
Coordinate cross function / external vendor relationships including Specialty Pharmacy and interdepartmental communications
5 years of clinical experience and/or 5 years previous direct supervisory experience
Has experience in a health care setting
Has managed special projects in a call center or similar environment
Has handled staffing, scheduling, and coordination of departmental activities with a staff of 10 or more
In-depth understanding of insurance plans and benefit structures
Process re-design experience
Call center management or project management experience

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