Clinical Application Specialist Resume Samples
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Clinical Application Specialist Resume Samples
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FH
F Hammes
Frida
Hammes
6679 Kilback Village
San Francisco
CA
+1 (555) 240 9896
6679 Kilback Village
San Francisco
CA
Phone
p
+1 (555) 240 9896
Experience
Experience
Houston, TX
Clinical Application Specialist
Houston, TX
Lueilwitz Group
Houston, TX
Clinical Application Specialist
- Coordinate and deliver first class training. Ensure post training reports are completed
- Supporting the sale of GEHC products to the medical community by assisting the field Sales representatives with pre-sale demonstrations
- Motivated, self-directed individual who can embrace a fast-paced, dynamic business environment
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
- Work closely with the field sales organization to clinically support GE HCIT customers in pre-sales and post-sales situations including on site clinical in servicing, go-live support and troubleshooting
- Work with the Project Manager and Service Organization teams to coordinate training events at the assigned customer installation site
- Provide training to services/support team, support service team in identifying and troubleshooting customer issues
Philadelphia, PA
Ultrasound Clinical Application Specialist
Philadelphia, PA
Aufderhar-Williamson
Philadelphia, PA
Ultrasound Clinical Application Specialist
- Provide clinical perspective and feedback to teams that impact the design of new products including scanning, image evaluation, and workflow input
- Work with the Product Manager and Ultrasound Organization teams to coordinate training events at the assigned customer installation site
- Make recommendations to engineers by integrating clinical and product information
- Work closely with the field sales organization to clinically support GEHC customers in pre-sales and post-sales situations including on site clinical in servicing, go-live support and troubleshooting
- Identify opportunities for product improvement
- Create use cases
- Understand Siemens' and competitors' products and workflows
present
San Francisco, CA
Senior Clinical Application Specialist
San Francisco, CA
MacGyver-Nicolas
present
San Francisco, CA
Senior Clinical Application Specialist
present
- Create opportunities to drive revenue and improve customer satisfaction through AT classroom trainings, workshops, study days & symposiums
- Willing to work under time pressure and work independently
- Good team work spirit
- Coordinate customer and internal key staff training center activities, developing advanced AT course content
- Act as liaison between Siemens and the collaboration partner for any collaboration topics and establish collaboration sites
- Managing all contract related work for collaboration activities between the country organization, the customers, and AT HQ stakeholders
- Provide clinical advanced applications training within AT Cardiology, IR, the surgical arena and be familiar with the Hybrid OR concept
Education
Education
Bachelor’s Degree in Relevant Field
Bachelor’s Degree in Relevant Field
Northwestern University
Bachelor’s Degree in Relevant Field
Skills
Skills
- Good execution capability and strong desire for success
- Is flexible and adaptable, with the ability to prioritize and organize
- Providing excellent customer service, while maintaining a high-level professional demeanor and interpersonal communications skills
- Has strong communication skills and the ability to teach large groups
- Performs tasks related to maintaining a viable, on-going operating environment and demonstrates technical proficiency in all aspects of clinical applications
- Has experience in a supervisory role or is a Certified Imaging Informatics Professional (CIIP)
- Good presentation, selling and communication with end user
- Knowledge on competitor’s product and technology
- Previous senior level experience in relevant field strongly desired
- Maintains working knowledge of hardware and operating systems and is responsible to provide technical support for all clinical applications
15 Clinical Application Specialist resume templates
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1
Clinical Application Specialist Resume Examples & Samples
- In-depth knowledge of optimal workflow and clinical requirements within the Cardivasular Unit
- Coordinate and deliver first class training. Ensure post training reports are completed
- Create quality training material for customers as required
- Supporting the sale of GEHC products to the medical community by assisting the field Sales representatives with pre-sale demonstrations
- Strong analytical and problem solving skills required
- Ability to work to defined goals and deadlines
- Motivated, self-directed individual who can embrace a fast-paced, dynamic business environment
- Possess strong customer management skills and the ability to work in high-pressure environments
- Requirement to work to a high level of defined values and ethics
- Work closely with the field sales organization to clinically support GE HCIT customers in pre-sales and post-sales situations including on site clinical in servicing, go-live support and troubleshooting
- Work with the Project Manager and Service Organization teams to coordinate training events at the assigned customer installation site
- Actively participate in the development of customer training tools and providing input in regards to relevant clinical tools needed for future products and services
- Provide training to services/support team, support service team in identifying and troubleshooting customer issues
- BS/BA, Associates or Registered Nurse (RN) certification. 5 years clinical experience
- 3 years of experience in respected clinical field
- Knowledgeable on the latest product platform of Cardiovascular unit
- Willingness to travel extensively 80% (4 to 5 days a week, including weekends)
- All clinical, modality and product experience must be current
- Ability to operate a PC and use Windows based software. Ability to work in a team oriented environment. Must have a valid driver's license
- Strong IT skills, ability to understand end-user requirements and based on the requirements customize, configure GE applications
- Seven years or more clinical experience, 5 years of Cardiology Workflow experience
- Must be able to multi task
- Professional disposition and demeanor
- Proficient in Engilsh – Arabic
- Strong IT skills is a plus
2
Clinical Application Specialist Resume Examples & Samples
- Contribute to the definition, design and refinement of software products and services to address customer needs Develop (clinical) competition intelligence to support the field with counter arguments and selling advantages Plan, conduct and report customer related application projects Communicate customer feedback to central and Product teams for pilots and NPIs, transfer (clinical) expertise into product roadmap definition Establish and maintain close contacts and collaboration with external researchers (directly and through sales organization) to build a network of high profile customers by developing advanced applications with them and create or sustain Reference sites Participate in Medical Advisory Board meetings to build application roadmap and provide input to Product Marketing Assist with the reporting of data at scientific congresses, customer seminars and internal training events Support the development, maintenance, improvement & implementation of working routines/standards for experimental procedures, reporting of consultancy projects, contracts with customers Identify any opportunities to use the results of process development projects in sales situations or marketing material. Facilitate and support the transfer of this information into the corresponding marketing and product management teams Provide product support to sales, marketing and demonstration teams Perform complex data analysis in support of both on-going strategic and ad-hoc tactical projects; Assist with customer engagements, focus groups, user groups, advisory boards and other market-related activities to assist in the collection, definition and validation of market needs and requirements Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
- BSc in a relevant scientific or clinical degree, or hospital registrations Highly qualified in clinical applications At least 7 yrs experience in medical industry; sales experience optional Customer contact experience Experience in communicating scientific data (talks, posters, papers)
- Master’s degree in a relevant scientific or clinical discipline preferred Good in communication and at presentation skills Teaching ability: present complex material/ techniques in comprehensible terms, present a professional image Strong influencing skills Fluency in English (spoken and written) and ideally another major European language Creative, flexible and well-organized Team player
3
Clinical Application Specialist Resume Examples & Samples
- Will provide business hours and after-hours (rotating basis) support for Clinical applications such as TeleTracking, TeleResults, Optilink, Nurse Call, RTLS, etc
- Maintains changes to referential data, across clinical applications assigned. Reviews monthly clinical updates and keeps application data current with industry standards
- Supports the implementation of new functionality in the application, such as new interfaces, by contributing to clinical requirements definition, participating in testing and developing related workflows. Assesses impact of changes to the quality of care given using the clinical application. Tests new and existing functionality prior to application upgrades and releases. Helps implement third party software and related application modules by assisting with software configuration and the development of incorporated workflows
- Participates in user groups and forums to share experiences and solutions with other users from other healthcare systems. Stays abreast of industry trends and best practices
- Helps implement requirements from federal, state and local agencies by adapting workflows and application setup to enable application users to comply with rules and regulations
- Assists with the implementation of clinical applications consistent with enterprise standards. Assists customers with training and documentation. Is a leader in the effort to “train the trainers” at new sites. Develops policies and procedures on best practices with the electronic patient record, and clearly communicates these to users and physicians. Uses a variety of media to share documentation and communications, including word processor applications and web pages
- Assists physicians in the definition of requirements for clinical content, e.g., forms, letters, pick-lists. Works with Project Steering Team and other key committee’s to create enterprise application solutions tailored to best practice disease management, as they are developed
- Recommends technical solutions to clinical content requirement and facilitates consensus among diverse stakeholders in the content development area. Develops the forms, letters, pick-lists, templates, handouts, translation tables, etc. that comprise the clinical content of the application. Works with programming resources to design needed reports
- Provides assistance to other members of the clinical application support team, especially in regards to clinical practice, for the resolution of user problem tickets and diagnosing application errors. Researches and analyzes problems and errors in the clinical application to determine root cause, and, if necessary, work with the vendor on resolution. Serves as a clinical reference for nonclinical information technology team members in assessing problems and proposed solutions. Oversees configuration changes and problem resolutions completed by other team members, to ensure accuracy and adherence to adopted standards
- Must have experience with Nursing, Oncology and/or Transplant applications such as: Optilink, Teletracking, Teleresulsts, BMTServe, etc
- Bachelors degree in an IT or healthcare-related field - preferred
- 6+ years of Clinical Applications IT experience or
- 10+ years’ experience as a licensed medical professional (i.e. – RN, etc.) with Super User experience in at least two applications. - Required
4
Clinical Application Specialist Resume Examples & Samples
- Helps implement requirements from federal, state and local agencies by adapting workflows and application setup to enable application users comply with rules and regulations
- Assists with the implementation of clinical applications consistent with enterprise standards. Assists customers with training and documentation. Is a leader in the effort to train the trainer. Uses a variety of media to share documentation and communications, including word processor applications and web pages
- Works with Project Steering Committees and other key committees to create enterprise application solutions tailored to best practices as they are developed
- Recommends technical solutions to clinical content requirements and facilitates consensus among diverse stakeholders in the content development area. Designs and develops queries, database scripts as well as reports via Crystal reports or other 3rd party reporting tools as needed to meet customer requests
- Provides assistance to other members of the clinical application support team for the resolution of user problem tickets and diagnosing application errors. Researches and analyzes problems and errors in the clinical application to determine root cause, and, if necessary, works with the vendor on resolution. Serves as a reference and liaison to other infrastructure technology teams in assessing problems, proposing solutions and developing new functionality. Oversees configuration changes and problem resolutions completed by other team members, to ensure accuracy and adherence to adopted standards
- Primary applications of responsibility are GE CPM (Centricity Perioperative Manager) and various Research applications to include 24hr on call support on a rotating basis
- Bachelors degree in an IT or healthcare-related field preferred
- 6+ years of Clinical Applications IT experience or 10+ years’ experience as a licensed medical
5
Clinical Application Specialist Resume Examples & Samples
- Bachelors degree in an degree in an IT or healthcare-related field preferred
- 6+ years of Clinical Applications IT experience or 10+ years’ experience as a licensed medical professional with Super User experience in at least two applications. Required
- In Lieu of Education
- 10 years of clinical IT experience, or 10 years' as a licensed medical professional with Super User experience I at least two applications
- Supports the implementation of new functionality in the application, such as new interfaces, by contributing to clinical requirements definition, participating in testing and developing related workflows. Assesses impact of changes to the quality of care given using the clinical application. Tests new and existing functionality prior to application upgrades and releases. Helps implement third-party software and related application modules by assisting with software configuration and the development of incorporated workflows
- Provides assistance to other members of the clinical application support team, especially in regards to clinical practice, for the resolution of user problem tickets and diagnosing application errors. Researches and analyzes problems and errors in the clinical application to determine root cause, and, if necessary, work with the vendor on resolution. Serves as a clinical reference for non-clinical information technology team members in assessing problems and proposed solutions. Oversees configuration changes and problem resolutions completed by other team members, to ensure accuracy and adherence to adopted standards
6
Clinical Application Specialist Resume Examples & Samples
- Supports the implementation of new functionality in the application, such as new interfaces, by contributing to clinical requirements definition, participating in testing and developing related workflows. Assesses impact of changes to the quality of care given using the clinical application. Tests new and existing functionality prior to application upgrades and releases. Helps implement third-party software and related application modules by assisting with testing, software configuration, and workflows
- Assists with the implementation of clinical applications consistent with enterprise standards. Assists customers with training and documentation. Assists in the effort to “train the trainers” at new sites. Develops policies and procedures on best practices with the electronic patient record, and clearly communicates these to users and physicians. Uses a variety of media to share documentation and communications, including word processor applications and web pages
- Works independently and with other members of the clinical application support team for the resolution of user problem tickets and diagnosis of application errors. Effectively communicates with non-technical users to resolve problems and errors in the clinical application. Where necessary, works with the application vendor on resolution. Works with other departments to coordinate changes and go-lives that cross department or team boundaries. Documents processes and assists with cross-training of other team members
- Primary applications of responsibility are Medhost and GE CPN (Centricity Perinatal) to include 24hr on call support on a rotating basis
- Bachelor’s degree in an IT or healthcare-related field - Preferred
- 3 – 5 years of Clinical Applications IT experience or 6+ years as a licensed medical professional with Super User experience - Required
7
Clinical Application Specialist Resume Examples & Samples
- Assists with the implementation of clinical applications consistent with enterprise standards. Assists customers with training and documentation. Is a leader in the effort to train the trainer. Develops policies and procedures on best practices and clearly communicates these to users and physicians. Uses a variety of media to share documentation and communications, including word processor applications and web pages
- Works independently and with other members of the clinical application support team for the resolution of user problem tickets and diagnosing application errors. Researches and analyzes problems and errors in the clinical application to determine root cause, and, if necessary, works with the vendor on resolution. Effectively communicates with non-technical users to resolve problems. Serves as a reference and liaison to other infrastructure technology teams in assessing problems, proposing solutions and developing new functionality. Coordinates changes and go-lives that cross department or team boundaries. Assists with configuration changes and problem resolutions completed by other team members, to ensure accuracy and adherence to adopted standards. Documents processes and assists with cross-training of other team members
- Assists with data clean-up and preloading efforts within the clinical applications assigned. Researches patient data across multiple applications to resolve discrepancy errors
- Primary applications of responsibility are various Research applications, GE CPM (CentricityPerioperative Manager) and APEX solutions and includes 24hr on call support on a rotating basis
- Education: 4-year degree in an IT or healthcare-related field (Preferred)
- 3 – 5 years’ experience of Clinical Applications IT experience or 6+ years’ experience as a licensed medical professional with Super User experience (Required)
8
Clinical Application Specialist Resume Examples & Samples
- Maintains changes to referential data, across Cardiology clinical applications assigned. Reviews monthly clinical updates and keeps application data current with industry standards
- 3 – 5 years of Clinical Applications IT experience or 6+ years as a licensed medical professional with Super User experience – Required
- Cardiology, Imaging and/or Lumedx ApolloLX CVIS experience preferred
9
Clinical Application Specialist Resume Examples & Samples
- Provide continuing education to Radiometer customers. This would include Advance Training product workshops in their assigned region
- Respond to customer needs concerning clinical questions or problems
- Assist in installations and demonstrations as needed to support the SITs
- Performs various duties as directed by the Manager of Clinical and Scientific Affairs
- Previous emphasis in blood gas analysis and hospital data management systems with 3-5 year’s experience in
- Technical support or in-hospital experience with medical capital equipment
- Respiratory/Clinical background
- Inside or Outside Sales experience
- Extensive travel 75%+
- 75%+
10
Clinical Application Specialist Resume Examples & Samples
- Lead technical education and clinical support program to new users for the Alcon Portfolio, during in-service agreement and as/when required by Regional Sales Manager. The Portfolio includes: Refractive product portfolio (WaveLight and LenSx), including managing installation, Phaco-Emulsification Equipment Installation, Intraocular and Advanced Intraocular Lenses and the Diagnostic Portfolio
- Manage installation, education and sign off of in-service and training agreements in agreed accounts
- Evaluate training and report back to Regional Sales Manager, & lead product demonstrations and training sessions in line with account plans
- Provide technical support of refractive portfolio (LenSx)
- Maintain all relevant data in SALSA/CRM System
11
TC Clinical Application Specialist Resume Examples & Samples
- Provide continuing education to Radiometer customers. This includes Advance Training product workshops in assigned region
- Establish a routine and continual follow up for current and prospective customers to determine satisfaction with Radiometer products
- Assist in evaluations and demonstrations as needed to support the TC Sales Specialists
- Performs various duties as directed by the National Sales Director, TC
- 3 years clinical experience in Respiratory Care, Hyperbaric/Wound Care Medicine, Cardiology or Nursing/or related medical device or diagnostic sales/technical support background
- Inside or Outside Sales experience beneficial
- Extensive travel > 60%+
- 60%+
12
Clinical Application Specialist Resume Examples & Samples
- Plan clinical application training tailored to customer needs together with the sales specialist and installation team, and performs the application training for customer’s onsite
- Demonstrate, promote, sell and deliver training of assigned products and services within territory
- Engage with new and existing account sales opportunities to establish credibility with clinicians and help drive GE MR clinical sales strategy
- Collaborate with Sales Specialists, Account Managers and Service to develop funnel, qualify opportunities and drive deal closure
- Domain expert, called on to formulate and deliver sales presentations compelling commercial offers and complete solutions, and close complex technical sales
- Identify and manage KOL / GE Advocate relationships and ensure timely exposure to key GE product developments and clinical applications software updates
- Provide strong input to customer segmentation, competitor analysis and product positioning
- Work locally and with European Marketing to identify key reference sites for the most significant products, in addition to traditional on-site demo. Accompany prospects on reference site visits
- Educate wider sales team on MRI products & solutions
- Must be able to demonstrate proficiency in using the products applications in a clinical setting
- Clinically trained in MR or equivalent
- Commercial acumen or desire to obtain a customer facing role
- Able to present and demostrate
- Willingness to travel extensively within territory and to sales meetings, tradeshows and site visits sometimes including abroad
- Excellent interpersonal skills. Ability to interact with credibility externally from Academic level to clinical department level, verbally and in writing
- Training or Demonstration related experience in a Healthcare business
- Clinical Applications experience
13
Clinical Application Specialist Resume Examples & Samples
- Organizing and arranging academic activities regularly, 15/yr(+/-)，and being able to introduce our products and technologies on each seminar
- Visiting KOLs regularly and keeping close relationship with them
- Literature service
- Assisting CARP to fulfill the education project of sleep technician
- Daily maintaining of local education center
- Publishing academic issues
14
Clinical Application Specialist Resume Examples & Samples
- Support customers, vendors, and business partners on education and training in regards to optimize clinical performance of their Invivo interventional, fMRI and DynaCAD software products
- Troubleshooting image quality problems related to scan protocols/product use and assisting customers with the use of Invivo products for optimum clinical performance. This support can be in the form of remote (phone / e-mail) or on-site application support for Invivo customers, Invivo Sales and Field Service Personnel
- Collect clinical data and assist Invivo Marketing with the development of clinical marketing materials. Assist in coordination of staff education and training seminars on breast and functional MRI and other interventional and Solutions product line for clinical applications
- Communicating all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
- Escalation of product issues in order to document possible problems and suggest product improvement. Provide feedback to the Customer Service and Support team and identify key issues or problems on the customer side by utilizing Invivo Quality System processes (i.e. Costumer Complaint forms, DCN). Regularly enters support issues using approved support ticket management tool
- Works effectively with all Field Service Specialists, Customer Service Center, Sales Representatives, Clinical Specialists, Customers, in-house Quality Assurance, R&D, and Manufacturing personnel to enhance Customer experience
- Completes paper work, documentation, and administrative tasks per organization policy and procedures (i.e. trip reports, expense reports, RTU, timecards)
- Actively pursues tasks projects, and ways to enhance their team and the business beyond their day to day responsibilities
- Support new product implementations by means of working with development team, supporting the product in the field and cross train colleagues
- International travel is associated with this role (60%)
15
Senior Clinical Application Specialist Resume Examples & Samples
- Good presentation and communication skill
- Good knowledge of clinical MR techniques, preferred 3 + years MR radiology experience ; Familiar with MR system
- Willing to work under time pressure and work independently
- Self-starter, self-motivated and self-learning capacity
- Good team work spirit
16
Clinical Application Specialist Resume Examples & Samples
- Promotes Philipssolutions during customer visits, product demonstrations, seminars and trade shows
- Support customers inapplying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
- Supports new products launches and provides required applications report on completion of all application visits
- Visits users to obtain direct feedback from them about our solutions and their level of satisfaction
- Ensures that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
- Supports and advise the sales force during acquisition
- Is responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
- Master Degree level education in Biomedical Engineering or equivalent
- Knowledge and experience of Biomedical Technologies Clinical Application
- Experience in clinical field
17
Clinical Application Specialist Resume Examples & Samples
- Preferred experience; C.O.T., C.O.M.T. with significant experience in cataract phacoemulsification surgery or refractive surgery
- Extensive travel is required
- Must have excellent interpersonal skills and a pleasant, responsive attitude to be highly effective in a clinical teaching environment
- Ability to establish priorities to meet goals
- Working knowledge of Microsoft Office suite of programs
18
Clinical Application Specialist Resume Examples & Samples
- Responsible for post and pre sales application training for new and existing US sites
- System should be successfully handed over to Users and improve customer satisfaction
- Clinical application support to users till the time he is confident on handling the system independently
- Developing good relations with users/clinicians
- Developing new sites as a demo/ reference site
- Application support for regional and national conferences and workshops
- Application support for Clinical activities; User meet and technicians’ CME for Knowledge transfer
- Gather the Info about own products and competitors’ products
- Internal sales training on key application tools
19
Clinical Application Specialist Resume Examples & Samples
- Schedule and provide on‐site basic clinical application training for customers on the use of newly installed Alcon cataract and refractive surgical equipment to ensure the customer achieves a successful "start‐up" of their system, guaranteeing safe and effective use of the equipment
- Conduct on‐site advanced clinical application training to ensure the customer can maximize surgical productivity & clinical outcomes
- Support appropriate implementation of software and hardware system upgrades
- Provide on‐site and remote clinical application support via monitoring on surgery days and performing post‐operative reviews to ensure proper and approved use of Alcon medical devices
- Provide to management detailed documentation of such support using established company reporting tools
- Provide timely and accurate feedback/report to CAS Team Lead, relevant Technical Service & R&D teams related to product field performance including future design input
- Support non‐promotional scientific exchanges/research or meetings with surgeons as requested by management and following appropriate company SOPs
- Ophthalmic experience is essential
- Candidates with 2‐4 years of clinical applications experience required, preferably in refractive, cataract and femtosecond laser surgery
- High training and communication skills
- Deep understanding of laser mechanics/engineering and technical elements of the devices
- Root cause analysis / problem solving skills
- Clear understanding of SOPs regarding interactions with Health Care Professionals
- Proven ability to function in a matrix organization
- Experience and ability to travel up to 75% of time
20
Dosewise Solutions Clinical Application Specialist Resume Examples & Samples
- Provide customers with ongoing product support and training with regard to dose management program improvement goals and entitlements
- Support DoseWise sales specialist for DoseWise demonstrations and presentations during sales calls, tradeshows and other relevant sales activities. Act as knowledge center and trusted advisor to customers with respect to dose management
- Apply product expertise for DoseWise Portal, DoseAware and associated DoseWise services to create customer satisfaction
- Strategically participate in the development and/or localization of customer training tools and provide inputs for related future products and services
- Participates in user group meetings/scientific advisory panels and supports design verification and validation studies
- Provide on-site/remote support to ensure customers can effectively use DoseWise Portal and associated products and solutions to maximize long term success
- BS in radiologic technology or similar environmental science degree
- At least 5 years relevant clinical experience in X-ray and/or nuclear modalities. Certification preferred in RT, RTT, Health Physics, Medical Physics, CT, CNMT or similar
- Relevant commercial experience in a clinical setting
- Understanding of digital communication (DICOM) and IT technology (network systems, servers)
- Willing to travel for 50%
- Entrepreneurial passion, pro-active, self-starter, energetic
- Decisiveness, goal-oriented
- Empathic, self-reflecting
21
Clinical Application Specialist Resume Examples & Samples
- Scan a variety of anatomy using a wide range of hardware and software configurations
- Create use cases
- Participate in internal/external clinical evaluations and validation & verification
- Make recommendations to engineers by integrating clinical and product information
- Identify opportunities for product improvement
- Requires industry /commercial experience of at least 8 years as well as demonstrated experience in clinical setting
- LI-WMC
22
Clinical Application Specialist Resume Examples & Samples
- Drive profitable revenue growth in the assigned sales territory for TEG product line working closely with the Territory Sales Managers; has a defined sales target to achieve and operates within the established policy guidelines
- Pursue sales leads, promote products, conclude orders and arrange internal sales logistics. Manage accounts in executing business plans to grow revenue. Create a sales plan which will at least reach these targets, including sales plans for separate customers
- Provide full support to customers in the assigned sales territory by coordinating and delivering application and product training for customer personnel as well as developing multi-level relationships with existing customers
- Implement, coordinate and maintain product training and education programs for Customers on all product and clinical aspects of TEG line. In charge of implementing and updating specific calendar of TEG uses in multiple sites in relevant territory, attending as many cases as possible, and responsible for evaluating and opening new centers
- Work closely with national health authorities in order to promote development of TEG market in relevant territory
- Resolve customer concerns through accurate and timely investigation and partner with sales team members to develop solutions
- Education in Science, Nursing, or Medical Technology
- Proven successful sales experience
- In-depth understanding of clinical applications. Clinical experience in the hospital/OR environment
- Min. 3 years industry related experience, preferably in diagnostics
- Experience in training and development of clinical education and training programs
- Strong verbal communication and listening skills
- Develops and delivers effective presentations
- Demonstrated ability to manage a territory and execute sales plan
- Performs work independently with minimal supervision
- Ability to understand customer needs and support them with clinical knowledge and education
23
Senior MR Clinical Application Specialist Resume Examples & Samples
- Collect, formulate, review and validate User Needs with customers and generate requirement specifications compliant with our quality management system
- Help consolidate these in User Needs fit for formative and summative validation and Product Requirements
- Conduct clinical feasibility studies and early investigations of new products or product features including usability engineering and Human Factor Engineering to take customer feedback into product development
- Perform clinical evaluation and investigations: Set up and coordinate tests (in-house and in the field with field applications and customers), submit clinical evaluation reports; propose handling of left-over problems, including leading the clinical trials that might be required for CFDA/US FDA etc.,
- Perform clinical verification and validation: Set up and coordinate tests (in-house and in the field with field applications and customers), submit clinical evaluation reports; propose handling of left-over problems
- Support the R&D departments during the PRP (Product Realization Process) with user insights
- Develop new MR user - exam/- protocols, including set up and post-processing
- Co-ordinate and conduct application workouts during a New Product Introduction (NPI)
- Provide input for and review user - documentation (Instructions for Use, Applications Guide)/- training material (Field Application Specialists and customer education training materials), including coordinating with global team for on time translations
- Provide input for creation of proof-points and support clinical post market studies for Downstream Marketing materials, including images for brochures, customer power points, conferences and congresses
- Lead and support Post Market Introduction of products including handling customer feedback, complaints, escalation and hot sites management
- Acts as a peer to local key-customers and key-users to stay on top of clinical developments and trends
- Support to product launches and field training
- Collaborate with R&D (Clinical Science, Methods) teams for developing new clinical applications relevant to target customer segments
- Collaborate with global sites (BEST, Bangalore etc.,)
24
Clinical Application Specialist Resume Examples & Samples
- Build strong relationships with customers in South Africa and Middle East countries
- Align with other teams in the company on a regular basis
- Estimated 30-40% travel, always planable
- Graduate (minimum) qualification in an appropriate science subject, molecular biology or bioinformatics preferred
- Experience in molecular biology application is mandatory. Bioinformatics experience is strongly desirable
- Previous experience as application specialist in the clinical market or any NGS/BFX experience desirable
- Understanding of the Diagnostic markets and ability to gather good market intelligence with respect to competitive products and vendors
- Excellent English skills, additional languages prefferable
25
Clinical Application Specialist Resume Examples & Samples
- Develop effective product training materials and programs for Haemonetics employees, distributors and end-user customers
- Respond to emergent training needs of customers, channel partners, and internal employees by providing training on disposable and device structure and functionality, protocol inputs, process flow, desired outcomes, device troubleshooting and routine maintenance
- Communicate product changes to customers and distribute updated user manuals accordingly
- Assist customers with planning and executing the on-site implementation of new and enhanced products
- Manage the field implementation of limited market release and field test protocols; communicate with customers to ensure timely evaluation activity and comprehensive data collection in line with field plan requirements
- Continually learn and share with customers emerging transfusion medicine trends related to platelet concentrates, plasma and its derivatives, red cell and stem cell transfusion, and therapeutic applications of apheresis
- Collect, interpret, and leverage competitive clinical information to drive Haemonetics product leadership
- Manage SEAA- and SIMP-owned device inventory for use in demos, training, regulatory support, and trade shows
26
Clinical Application Specialist Resume Examples & Samples
- Ensures successful clinical and physician adoption of Philips solutions
- Participates in the development of new solutions (services and/or product functionality)
- Configures or manages the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
- Demonstrates, trains and explains functionality of Philips solutions
- Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions
- Guides the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions
- Provides training for customers and/or employees in the use of complex situations for multiple solutions
- Attends seminars and training sessions necessary to maintain appropriate level of professional competence and/or licensure
- Identify application issues, investigate and resolve issues or identify potential defects, document and submit those according to standard processes
- Identify and implement continuous improvement initiatives
- Active member of the application, education & clinical communities and proactively shares knowledge, experience and lessons learned
- Files required reports and consistently complies with all required Philips processes
- Relevant BA/BS degree or higher in a related field
- Requires at least 5 years’ experience in the relevant clinical domain
- Using and troubleshooting the following Technologies/Protocols
- Requires at least 1 year experience as a trainer or analyst for clinical software
- Extensive knowledge of clinical workflow, specific to relevant clinical domain
- Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers’ social style and meet the customers’ practical and emotional needs
- Experience training and presenting to individuals and large groups with complex technology/applications
- Ability to multi-task and manage complex scheduling
- Strong consultative and facilitation skills
- Able to determine customer requirements and translate them into system configurations to accommodate those requirements
27
Clinical Application Specialist Resume Examples & Samples
- Assist customers with the proper use of Alcon products to ensure optimal patient outcomes
- Provides on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on-and-of-label inquiries regarding use of Alcon medical devices
- Addresses reports of AEs requiring root cause analysis and request for feedback and input from physicians as requested by Safety
- Provides constant feedback to R&D via approved communication plan on clinical performance of products
- Fields technical clinical questions regarding fitting of Alcon contact lenses from physicians and their staff and troubleshoots appropriately
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Clinical Application Specialist Interventional Cardiology & Radiology Resume Examples & Samples
- Develops and executes an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the system and choice of functions
- Customizes the system to the specific wishes of the users, in close contact with project management and account management, in order to maximize the performance for each specific user
- Takes care of implementation of trial installations (in cooperation with service, and/ or BIU), in order to get it working and to get the maximum information for evaluation by the product group
- Monitors the use of each system, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes
- Develops and executes an educational program for the users, in order to maximize the knowledge of the user with regard to the operation of the system and choice of functions in light of the specific clinical applications
- Keeps in close contact with the BIU, in order to increase/maintain the application knowledge and be timely informed about new developments
- Participates in the development of new functionality or the development of improved system settings via Customer Feedback Reports
29
Clinical Application Specialist Resume Examples & Samples
- Provides primary training and education to customers. Assists in disseminating technical product information to customers. Assists in the development and execution of hospital staff training courses
- Responsible for achieving and growing disposable utilization in the assigned territory. Assists in advancing disposable revenue and market position consistent with territory, division and company goals
- Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter Laboratory personnel, training/education, research, and business office staff
- Interfaces with Marketing and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements
- Keeps abreast of new products in the market and of current and future company products
- Process and monitor product complaint per company procedures
- As necessary, performs other duties as required. (Input data and information into SFDC Tool)
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Clinical Application Specialist CT Resume Examples & Samples
- Developing and executing a high quality educational program for each customer for both after-sales installation trainings and educational contracts, in order to maximize the knowledge of the user regarding the operation of the system and to enable them to get the maximum performance out of the equipment
- Monitoring the use of Philips installed base, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes
- Generating leads for educational customer needs by using the CRM tools
- Ensuring customer satisfaction by timely responding to customer requests so that customers find it easy to do business with Philips and ensuring Philips un- compromised fulfillment of Business fundamentals and business conducts
- Participating in the sales district planning exercise and providing information about market trends, competitors and providing customer feedback
- Cooperate with modality specialists and customer support department and exchange all relevant information about defective products and customer needs
- Supporting new product market introductions in cooperation with the Business Unit and market
- Promoting Philips CT solutions in individual customer visits, product demonstrations, seminars and trade shows
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Field Clinical Application Specialist Resume Examples & Samples
- Escalation of product issues for direct and OEM customers in order to document possible problems and suggest product improvement. Provide feedback to the Customer Service and Support personnel and identifies key issues or problems on the customer side by utilizing Invivo Quality System processes (i.e. Costumer Complaint forms, DCN). Regularly enters support issues using approved support ticket management tool
- Work effectively with all Field Service Specialists, Customer Service Center, Sales Representatives, Clinical Specialists, Customers, in-house Quality Assurance, R&D, and Manufacturing personnel to enhance Customer experience
- Design and sustains the Invivo/Sentinelle coil image and protocol library
- Developing OEM relationships, coordination of yearly workshops for all OEM’s and being point for escalations
- Excellent interpersonal, leadership and communications skills
- Excellent organizational skills and the ability to work independently, multi-task in a fast-paced environment and deal effectively with a challenging work schedule
- Ability to learn software packages and work with networking systems
- Patience and clear communication skills are required to work with individuals and tactfully assist doctors, clinicians, technologists, radiologists and researchers to execute processes carefully
- AS Degree, or higher, in the field of general or advanced radiography or equivalent registry accreditation status as required
- Experience in MRI and/or CT applications from either the clinical or research perspective including familiarity with common image generation and data analysis tools required
- 3 years MRI experience in clinical setting (experience will be considered for all candidates without an advanced degree in relevant field)
- Experience in providing applications training on functional, Breast, Prostate, UroNav and/or Lung (MRI / CT) a plus
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Clinical Application Specialist Resume Examples & Samples
- Working with the Customer Service, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficient, and productive manner
- Main responsible for the customer satisfaction for assigned systems, demonstrating proactive attitude and actions to optimize their performance and image. Develop and maintain relationships with top customers
- Install and configure systems, working with FSE and Sales, and train customers, all with highest quality standards and meeting timelines
- Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary
- Contribute to creating a motivated, positive, and communicative atmoshpere, with tight teamwork with all other colleagues and departments
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Senior Clinical Application Specialist Resume Examples & Samples
- Create opportunities to drive revenue and improve customer satisfaction through AT classroom trainings, workshops, study days & symposiums
- Coordinate customer and internal key staff training center activities, developing advanced AT course content
- Provide clinical advanced applications training within AT Cardiology, IR, the surgical arena and be familiar with the Hybrid OR concept
- Key point of contact for supporting customer demo's and visits for strategic projects during the sales phase
- Planning and performing of AT product demonstration at congresses, workshops and customer visits as well as training of local applications specialists for demonstrations at congresses
- Support the Country/Zone Business Managers during clinically focused sales presentations
- Responsible for the maintenance of all demo equipment, including the suitability of clinical data & images, ensuring technical stability, installing upgrades & patches as required. Identify requirements for hardware upgrades as appropriate
- Attend HQ update training as appropriate and be the liaison with HQ for AT related application topics
- Responsible for identifying collaboration partners locally, in close coordination with the Country manager, Zone/ country Business manager and Collaboration manager at the HQ
- Act as liaison between Siemens and the collaboration partner for any collaboration topics and establish collaboration sites
- Managing all contract related work for collaboration activities between the country organization, the customers, and AT HQ stakeholders
- Support of the education center in creation of training materials and performing training courses, in particular by clinical expertise and scanner physics knowledge. This may also include remote Applications training and WBT
- Support marketing and communications team in developing clinically relevant marketing material such as newsletters, case studies etc
- Support in setting up and maintaining local/regional customer reference sites
- Responsible for Image Quality in the Middle East region with a large focus on providing the optimum image quality with low doses to not only meet but exceed customer expectations
- Optimization of system turn-overs, consulting Local Teams, e.g. Application team
- Proactive IQ actions with key opinion customers
- Special Focus on key opinion leader sites, deal with IQ escalations difficult cases to achieve customer satisfaction
- Collaborate with local, regional (RSC) and headquarter service team (HSC) for IQ activities and work closely with IQ teams in Headquarter and be able to define and optimize imaging protocols with respect to the clinical application
- Qualification as radiographer, medical technician or similar education
- Advanced experience in Angiography systems and 3D apps
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Asean Clinical Application Specialist Resume Examples & Samples
- Ensures that customers (e.g. end-users, technicians) are properly trained on clinical procedures and protocols to optimally use the equipment that have been delivered and installed
- (Re)Train customers in cases of new system release and/or system upgrades or changes
- Conduct regular visits to customers to obtain regular feedback about quality of training services and equipment
- Promote Philips Healthcare (PH) solutions during customer visits, product demonstrations, seminars and trade shows
- Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
35
Clinical Application Specialist Resume Examples & Samples
- Takes care of demonstrations and presentations, where required, to stimulate the sales of the assigned equipment
- Develops and executes an instruction program for the users, in order to maximize the independency of the user with regard to the operation of the Minicare system
- Develop and execute implementation plans for a successful implementation within the care pathway of the customer
- Takes care of trial installations (in cooperation with service) and collect the required information for evaluation by the product group
- Monitors the use of the systems, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user requirements
- Keeps in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments
- Oversees the customer relations after implementation. Supports the sales department in identifying potential new sales opportunities
- Participates in the development of new functionality or the development of improved system settings
- Can assist the sales force in answering more in-depth technical questions on the Minicare assays
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Clinical Application Specialist Resume Examples & Samples
- Schedule appropriate needs assessment appointments with customer Nursing Management as well as Project Managers to gain an understanding of their needs and to educate / guide them on best practices. Conduct live needs assessment, in-service training sessions and go-live support at customer location. Coordinate the needs assessment, training, and go-live schedule and ensure all resources are in place for these activites as well as technical operation/integrations of the system
- Support Distributor CAS with questions on needs assessments, in-service training, go-live and post go-live support on the Responder platforms. Answer questions on configuration programming for workflows
- Prepare and perform webinars or create video-based training for new system features as they are released as well as existing features or custom workflows as leave-behinds for existing customers
- Participate in the support and training of distributor Clinical Application Specialists. Prepare curriculum and materials and keep up-to-date with new version releases, new hospital initiatives and such. Support the sharing of best practices by serving as a resource to the distributor personnel
- Attending sales presentations to provide clinical leadership to facilities, assist to drive conversations with sales and customers based on Financial Impact Study to suggest ways to reduce costs associated with initiatives
- High School diploma or equivalent, Registered nurses (RNs), Nurse Practitioners, head nurses or nurse supervisors, Licensed Practical Nurses (LPNs), Certified Nursing Assistant (CNA)
- Minimum of 2-4yrs experience
- Clinical experience, ideally in the acute care area; 1-2 years of experience as a trainer, ideally in the clinical environment. Experience in developing and preparing custom presentations. Ability to work a flexible schedule based on customer need. Must be willing to travel domestically and internationally 20% of the time
- Strong classroom training skills. Computer literacy at the GUI (Graphical User Interface) operating system level
- Knowledge of Microsoft operating systems, windows applications and networking. Computer literate. Experience with MS Excel, Word, Powerpoint
- Ability to ‘think on your feet’ and adjust training on the fly based on input from the customer. Ability to manage customer experience and guide them toward best practices even when the customer is certain a different approach is better. Organization and communication. Project management skills
- Associate or Bachelor degree in customer training or other customer service field/engineering or other technical field
- Experience in the operations of Health Care facilities is a plus
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Clinical Application Specialist Senior Resume Examples & Samples
- Maintains the highest level of “subject matter expertise” and competence in determining or analyzing needs and clarification of user requirements. Consults and advises end-users, management, physicians, vendors, and others concerning the purpose, features, functions and proper uses of new and existing clinical applications/modules
- Develops and maintains an awareness of the overall healthcare information systems industry, contemporary and emerging technologies, relevant laws and regulations to provide sound advice on the acquisition and use of automated systems
- Maintains specific clinical application credentialing where applicable, as well as clinical licensing/certification and ongoing competency as is appropriate to one’s selected area of expertise
- Proactively identifies, researches, and recommends new and improved uses of specific applications to enhance current processes, achieve cost advantages, and/or improve customer service
- Designs, codes (programs), or otherwise constructs or controls the flow of screens, capture of data, storage of data, and publication and communication of information associated with specific Clinical applications
- Helps to ensure that assigned applications are compatible and consistent with the installed base of information systems and in compliance with established architectural and technical standards
- Participates in the analysis of clinical application modifications, upgrades, replacements, extensions, or additions that result from changing business conditions or the availability of new technology. Helps to identify the need for enhancements and clarifies user requirements accordingly
- Acts as the primary point of contact for management and staff in assigned subject matter areas related to information systems services. Actively participates in interdepartmental meetings, practice councils, leads discussions, and provides advice related to various work flow processes and information systems
- Educates and trains end users including physicians and clinicians as well as IS staff related to specific clinical workflow processes through on-the-job instruction and formal training programs
- Educates and trains junior staff related to specific work flow (clinical) processes, associated information systems, systems analysis and project management through on-the-job instruction and formal training programs
- Participates in vendor User Group and professional associations, to include presentations, special interest groups, and leadership conferences
- Manages or participates in various projects, including new application/system selection, implementation, benefits realization, and re-engineering processes using accepted project management techniques and tools, e.g., Microsoft Project
- Ensures that all assigned clinical applications are compatible and consistent with the installed base of information systems/interfaces, and in compliance with established architectural and technical standards
- Complies with all IS Policies, Procedures and Standards including: Project Management tools/methodologies, Network/Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI)
- Epic experience building tools and designing end user workflows pertaining to Epic order entry and order modifications
- Epic Order Transmittal build
- Leading a team of Epic analysts and working collaboratively with other Epic and non-Epic teams
- Project management, implementation, and support
- Superior and obvious communications skills, both verbal and written
- Minimum of 5 years progressive nursing, pharmacy and/or exceptional clinical IT experience, significant and successful clinical project management
- In-depth, broad, contemporary knowledge of multiple areas of healthcare applications/systems, PCs, collaborative computing tools, re-engineering and process improvement techniques, information management in healthcare, general information architectures, systems integration, laws, and regulations
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Clinical Application Specialist, Senior Resume Examples & Samples
- Works on multiple concurrent projects to implement system and process changes related to support MU/regulatory initiatives
- Works with physicians, ambulatory and hospital staff to review existing workflows and determine if additional EHR functionality is needed to support meaningful use/regulatory requirements
- Maintains and validates meaningful use/regulatory report configurations and documentation on system functionality as it pertains to meaningful use/regulatory requirements
- Manages and runs system jobs to compile meaningful use/regulatory data and coordinates work effort with the Report Writing and Database teams as needed
- Performs unit and integrated testing when new functionality is built to ensure that meaningful use/regulatory results display properly; Performs regression testing as Epic updates and patches are applied and ensures that meaningful use/regulatory functionality remains intact
- Prepares audit documentation and occasionally trains physicians and supporting staff on system functionality as it pertains to meaningful use/regulatory initiatives
- Highly analytical, creative thinking and problem-solving skills
- Specific Certification in application modules and/or technologies highly preferred (e.g. Epic)
- Comprehensive knowledge of healthcare and evolving industry standards/challenges
- High energy levels and tolerance of tight deadlines, time pressures, and ambiguity
- Proven leadership, supervision, and motivational ability
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Clinical Application Specialist Resume Examples & Samples
- Deliver written, phone, and/or on site advanced applications support for escalated application issues
- Investigate and report on Customer Complaints globally
- Work closely with other members of the Ultrasound CS, PLM and CRM organizations on development and implementation of solutions to problems reported in the installed base
- Generate Knowledge Base articles on Applications solutions to the service field
- Provide support for new product roll-outs and disseminate information to applications specialists worldwide on new product features and functionality
- Bring Application requirements into Product Development projects in the form of requirement specifications, and perform testing and validation of requirements
- Development, communication and monitoring of the Field Application Strategy as part of the overall Service Concept
40
Clinical Application Specialist Resume Examples & Samples
- College degree in Information Technology or Computer Science
- One year experience troubleshooting system issues, assisting with and testing system upgrades and providing general subject matter expertise to leverage an EMR system
- PC-based clinical software support experience
- ICD-10 experience
- Meaningful use and knowledge of values based purchasing reimbursement experience
- One year experience as an RN in a healthcare setting; physician clinic preferred
- Ability to develop, design and deliver training to end users; including the creation of training documentation and quick reference guides
- Must have strong problem-solving and analytical skills
- Excellent interpersonal skills and the ability to effectively communicate verbally and in writing
- Ability to multitask and handle multiple priorities/tasks simultaneously in a fast paced environment
- Ability to work independently with minimal direct supervision
- Ability to travel to and between clinic locations as needed
41
Clinical Application Specialist Resume Examples & Samples
- Holds an MRI certification, CT certification or has Nuclear Medicine experience
- Has experience in a supervisory role or is a Certified Imaging Informatics Professional (CIIP)
- Is an IS PACS super user, has worked with the product or has worked as a PACS administrator
- Holds 3+ years of experience
- Has strong communication skills and the ability to teach large groups
- Comfortable working closely with and instructing physicians and administrators
- Is flexible and adaptable, with the ability to prioritize and organize
42
Clinical Application Specialist Resume Examples & Samples
- Bachelor’s degree above (Medical background is preferred)
- At least 3 years clinical work experience in healthcare industry or hospital
- Qualifications in critical care medicine, internal medicine, surgery or anesthesiology
- Good execution capability and strong desire for success
- Strong communication and interpersonal skill with outgoing character
- Professional presentation skills
- Good skill for Microsoft office software, fluent English in both written and oral
43
Clinical Application Specialist Resume Examples & Samples
- B.S. in Medical Imaging / Imaging Informatics / IT and CIIP & A.S. in clinical field preferred
- 5+ years of experience in pertinent field or 2+ years supporting/implementing related Clinical Informatics software
- Ability to complete complex tasks independently with minimal guidance
- Ability to diagnose more complex customer issues and drive for resolution cross-functionally
- Providing excellent customer service, while maintaining a high-level professional demeanor and interpersonal communications skills
- 1+ year as a trainer or analyst for clinical software preferred
- Previous senior level experience in relevant field strongly desired
44
Clinical Application Specialist Resume Examples & Samples
- Deliver written, telephone, and/or on site advanced applications support for escalated application issues
- Generate Knowledge Base entries on Applications topics and solutions
- Investigate and report on Customer Complaints
- Bring Application requirements in the form of Requirement Specifications into Product Development projects, and perform testing and validation of requirements
- Review of training content for apps specialists and customers
45
Clinical Application Specialist CS Resume Examples & Samples
- Degree level education or equivalent
- In-depth knowledge and experience of modality / products
- Good cooperation with Sales and Services
- Ability to work independently as well as good teamplayer
46
Clinical Application Specialist Iberia Resume Examples & Samples
- Degree in a biomedical engineering or clinical/science related field
- At least 3-4 years of clinical support in a cath-lab
- Fluent knowledge of English as well Spanish
- Ability to travel 80-90% of the time to support cath-lab disposable usage in the area
- Ability to assess a problem quickly and determine to what level it should be elevated, directing staff/customers to the correct person(s)
47
Ultrasound Clinical Application Specialist Resume Examples & Samples
- Acquire and evaluate images and test system/software performance
- Assist in the clinical evaluation of new products
- Documentation and tracking of CHARMs (Change and Revision Management)
48
Clinical Application Specialist Resume Examples & Samples
- Conduct on-site education and consulting
- Create and manage customer relationships with healthcare professionals and organizations
- Focus on clinical uses, education and improving customer workflows
- Develop, maintain and deliver applications focused training on the equipment and accessories
- Apply product and clinical knowledge to troubleshoot and resolve customer issues where needed
49
Clinical Application Specialist General Imaging Ultrasound Resume Examples & Samples
- A Clinical Application Specialist Ultrasound General imaging with a Bachelor Degree,
- That has experience in the Healthcare sector, preferable with Ultrasound Technology
- Is customer oriented,
- Have good Communication- and Negotiation skills,
- Is stress resistant,
- Is flexible,
- Fluent Dutch. Good knowledge of English and/or French
50
Clinical Application Specialist Resume Examples & Samples
- 5+ years experience in hospital and medical device industry
- Knowledge on competitor’s product and technology
- Good presentation, selling and communication with end user
51
Ultrasound Clinical Application Specialist Resume Examples & Samples
- Work closely with the field sales organization to clinically support GEHC customers in pre-sales and post-sales situations including on site clinical in servicing, go-live support and troubleshooting
- Work with the Product Manager and Ultrasound Organization teams to coordinate training events at the assigned customer installation site
- Associates degree from accredited Nursing program, or a clinical certificate and 3 years experience of work experience in a clinical environment, or a high school diploma and 7 years of work experience in a clinical environment
- Bachelors degree from accredited Nursing program or related field of study
- Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations
52
Cdi-filmarray Clinical Application Specialist Resume Examples & Samples
- Ensure a high degree of customer satisfaction and loyalty to BioFire/bioMerieux products by liaising with subsidiaries, distributors, and customers
- Manage the level II complaint, question and suggestion handling process
- Ensure the timely, accurate resolution of customer complaints/questions/suggestions, which often involves working closely with BioFire teams in Salt Lake City, such as Post Market Surveillance, Regulatory, R&D, Marketing etc
- Assist with general questions and investigations of escalated complaints that may include troubleshooting of instrument, reagent, and software issues
- Coordinate with regional distribution and logistics partners to ensure timely shipment/repair of FilmArray instruments through the return materials authorization (RMA) process
- Assist in the development, improvement, and delivery of Customer Support’s technical training program for the FilmArray product line
- Provide technical trainings to BioMerieux employees, BioMerieux subsidiaries/distributors, BioMérieux Global Customer Service, new BioFire Sales & Marketing employees, and BioFire/BioMérieux distribution partners
- Assist management with the initial training of new Clinical Application Specialist employees through direct one-on-one interaction, displaying the general functions and responsibilities of the position
- Update and assist with the continued maintenance of Customer Support’s knowledge base and frequently asked questions (FAQ)
53
Clinical Application Specialist Resume Examples & Samples
- Install equipment in medical offices, including removal from containers and performing full installation
- Represent ZEISS in a professional and courteous manner
- Adhere to “CAS Responsibility” guidelines and procedures
- Demonstrate flexibility in adapting to territory realignment
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Clinical Application Specialist Resume Examples & Samples
- Advises, consults and is a primary resource in the implementation and ongoing maintenance of applications
- Educates ambulatory users (providers, office staff, and patients) on the integration of technology (products) and clinical activities (processes) to achieve desired quality and operational outcomes
- Creates and maintains training materials and assists with on-going evaluation of training programs
- In collaboration with leaders, responsible for selecting, training and developing a team of application specific super-users
- Maintains working knowledge of hardware and operating systems and is responsible to provide technical support for all clinical applications
- Leads vendor supplied and in-house software applications including but not limited to installation, customization, deployment, maintenance, and ongoing support
- Collaborates with members of the MMC team in the implementation and monitoring of clinical quality and other required data submissions to ensure compliance and maximize potential incentive payments
- Performs tasks related to maintaining a viable, on-going operating environment and demonstrates technical proficiency in all aspects of clinical applications
- Plans and organizes all clinical application projects, including but not limited to maintaining and upgrading software
- Performs research and analysis to support clinic operations and presents findings and recommendations to the leadership team
- Determines best practices and suggests how to improve current practices. Makes suggestions for workflow and process improvements, may modify, test and implement 3rd party software
- Works closely with appropriate vendors/Information Systems to provide appropriate hardware/software support and in-system troubleshooting
- Functions as the primary resource for all clinical applications' internal questions; provides assistance to personnel in trouble shooting and resolving clinical applications' problems and/or issues
- Functions as the primary resource for advancing the use of the patient portal software including patient and staff education
- Assures adequate system testing has taken place prior to major systems changes, modifications or upgrades
- Provides new employee orientation to applicable clinical applications and ongoing education necessary to assure efficient and effective role function
- Assists in prioritizing projects and tasks and assures that all requests are satisfied in a timely manner, while maintaining proper operating records and documentation at all times
- Demonstrates knowledge of healthcare operations along with the business and clinical areas
- Supports Help Desk functions on an assigned basis by working with IS to resolve user issues
- Provides end user at-the-elbow support on all physician network application functionality
- Documents common issues and end user suggestions and requests enhancements as appropriate from IS
55
Clinical Application Specialist Resume Examples & Samples
- Provide technical and clinical training, education and ongoing clinical support to train surgeons and OR staff on the approved use and application of Alcon’s Cataract and Refractive Surgical Device Products, including excimer, femtosecond and diagnostic technology
- Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding approved use of Alcon medical devices
- Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices
- Provide clear and accurate documentation of each site visit to CAS Manager via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit
- Identify and report all adverse events and device deficiencies to Medical Safety per company protocol
- Refer inquiries related to unapproved uses of technologies
- Address reports of AEs requiring root cause analysis and requests for feedback/input from physicians as requested by CAS Manager in cooperation with Medical Safety, as appropriate
- Collaborate as appropriate with Field Service Engineers from Technical Services to support clinical sites for new installations and site support and trouble shooting
- Collaborate as appropriate with local equipment managers and sales reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support
- Provide constant feedback to R&D via approved communication plan on clinical performance of products
- Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines
- Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by CAS management
- Assist with convention demonstrations as deemed appropriate by Management per SOPs
