Clinical Applications Specialist Resume Samples
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Clinical Applications Specialist Resume Samples
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MJ
M Jenkins
Max
Jenkins
24614 Carlos Cliff
Houston
TX
+1 (555) 374 2968
24614 Carlos Cliff
Houston
TX
Phone
p
+1 (555) 374 2968
Experience
Experience
San Francisco, CA
Clinical Applications Specialist
San Francisco, CA
Doyle-Lowe
San Francisco, CA
Clinical Applications Specialist
- Participating in the development of new functionality or the development of improved system settings covering Image Quality aspects
- Develop and maintain effective knowledge of competitive products and provides input to management
- Develops, manages and executes training plans
- Work independently and in cooperation with Sales and Service to provide excellent customer satisfaction in all customer interactions
- Assist in collecting competitive intelligence and report back to marketing; assist in planning and execution of marketing activities
- Provide ongoing support and communication to the customer base through application revisits, and the organization and management of customer seminars
- Review and assist customers with the workflow processes on Thermo Fisher Scientific’s instrumentation at in-house facilities and at customer sites
Philadelphia, PA
Field Clinical Applications Specialist
Philadelphia, PA
Harber, Brown and Ritchie
Philadelphia, PA
Field Clinical Applications Specialist
- Support customers, vendors, and business partners on education and training in regards to optimize clinical performance of their Invivo interventional, fMRI, DynaCAD, UroNav and Lung Cancer Solution software products
- Troubleshooting image quality problems related to scan protocols/product use and assisting customers with the use of Invivo products for optimum clinical performance. This support can be in the form of remote (phone / e-mail) or on-site application support for Invivo customers, Invivo Sales and Field Service Personnel
- Escalation of product issues for direct and OEM customers in order to document possible problems and suggest product improvement. Provide feedback to the Customer Service and Support personnel and identifies key issues or problems on the customer side by utilizing Invivo Quality System processes (i.e. Costumer Complaint forms, DCN). Regularly enters support issues using approved support ticket management tool
- Collect clinical data and assist Invivo Marketing with the development of clinical marketing materials. Assist in coordination of staff education and training seminars on breast and neurological MRI and other interventional and Solutions product line for clinical applications
- Communicate all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
- Support new product implementations (NPIs) by means of working with development and/or Marketing teams, responsibilities include signing off for Customer service in the PRP process, supporting the product in the field and cross train colleagues on NPI products via team meetings either remotely or on-site
- Developing OEM relationships, coordination of yearly workshops for all OEM’s and being point for escalations
present
Detroit, MI
Cardiology Ultrasound Clinical Applications Specialist
Detroit, MI
Cassin, Lebsack and Emard
present
Detroit, MI
Cardiology Ultrasound Clinical Applications Specialist
present
- Provide clinical perspective and feedback to teams that impact the design of new products including scanning, image evaluation, and workflow input
- Acquire and evaluate images and test system/software performance
- Understand Siemens' and competitors' products and workflows
- Documentation and tracking of CHARMs (Change and Revision Management)
- Make recommendations to engineers by integrating clinical and product information
- Create use cases
- Assist in the clinical evaluation of new products
Education
Education
Bachelor’s Degree in Radiography
Bachelor’s Degree in Radiography
University of Georgia
Bachelor’s Degree in Radiography
Skills
Skills
- Excellent communication skills in Chinese, written and spoken. English proficiency is highly desirable
- Medical background, laboratory experience, and/or managed care knowledge desirable
- Basic knowledge and experience (1-3 yrs) utilizing or supporting healthcare business software applications
- Demonstrated ability to understand and present complex material in understandable terms
- Basic proficiency with Windows based applications (Word, Excel, and PowerPoint)
- Good organizational skills and attention to detail
- Extensive knowledge and hands-on experience in molecular biology application is mandatory (Bioinformatic experience is desirable)
- Strong interpersonal and customer service skills. Ability to interface with internal business analysts, hospital client users and external vendors
- Ability to meet deadlines and set priorities
- Ability to obtain and exchange information
9 Clinical Applications Specialist resume templates
Read our complete resume writing guides
1
Clinical Applications Specialist Resume Examples & Samples
- Provide ongoing support and communication to the customer base through application revisits, and the organization and management of customer seminars
- Required active professional clinical/technical certifications/registries necessary to support the use of Anesthetics systems in a clinical environment
- Must be a Registered Respiratory Therapist
- Demonstrated current basic clinical proficiencies on current products/platforms
- Minimum of 5 years clinical Anesthesia experience with technical Anesthetic delivery devices background. Understanding the physics of gas behavior in relation to Anesthesia is mandatory
- Proficiency in computer skills in Microsoft Office Suite products
- Comfortable with extensive travel within assigned territory/region as well as nationally where business needs arise. Availability for consecutive overnight stays and occasional weekend travel
- Ability and passion to teach
- Clinical experience in large hospital setting preferred
- Fluency in French an asset
2
Clinical Applications Specialist Resume Examples & Samples
- Defining & verifying learning & reference guide / Operating Manual
- Working across functions and team boundaries to define, design, and implement the next generation of products
- Working with customers, Marketing and field personnel to define requirements which can be refined by the engineering teams
- Needs to be the point contact with regulatory agencies like AERB
- Degree / Diploma in Medical Imaging technology / DMRIT / B.Sc (Nuclear Medicine)
- Having 4+ years of hands on experience on CT & PET/CT system as technologist
- Strong technical knowledge about CT & PET/CT scanners & NEMA standards
- Hands on experience on PET/CT scanner quality controls
- Masters degree in Nuclear Medicine, Medical Imaging or other closely related fields
- Certified RSO (level –II) by AERB would be preferred
- Proficient in the use of software tools for analysis and simulation (MATLAB, etc)
- Self-starter, energizing, results oriented, and able to multi-task
- Demonstrated problem solving ability and results orientation
3
Clinical Applications Specialist, MIC, Asean Resume Examples & Samples
- Support the Product Segment Leader, in-country Product Specialists and Channel Partner sales/clinical applications teams with training, clinical domain and product expertise; act as a clinical consultant
- Assist as needed in pre-sales, installation and post-sales process: participate in customer visits; perform site demo and/or clinical trainings for key customers
- Assist in clinical education talks in hospitals, shows, conferences and tradeshows
- Key opinion leader management both on regional and country level
- Manage demo inventory – tracking & replenishing in a timely manner. Ensure the demo the inventory is up to date with latest features
- Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical environment
- Willingness to travel extensively within your specified geographic region as well as to occasional nationwide or international sites. Representation in meetings and trade shows may additionally be required
- Above 5 years of clinical experience as a medical doctor with extensive NICU exposure preferred; specialty training in pediatrics or neonatology will be an advantage, or senior nursing staff with extensive NICU experience
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
4
Clinical Applications Specialist Resume Examples & Samples
- Implement Thermo Fisher Scientific’s NGS technology in China for clinical and clinical research use in oncology/infectious disease
- Support assay development to the clinical market on the installation and operation of the Thermo Fisher Scientific oncology/infectious disease product portfolio (specifically NGS)
- Promotion of clinical and clinical research solutions to existing and prospective customers in oncology diagnostics and infectious disease assessment
- Manage relationships with key Thermo Fisher collaborating partners
- Assist in the clinical NGS and clinical research NGS sales process by bringing expertise to the discussion and inspiring confidence with customers
- Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives. Builds and maintains relationship with key decision makers or potential influencers. Involves a longer sales cycle
- Review and assist customers with the workflow processes on Thermo Fisher Scientific’s instrumentation at in-house facilities and at customer sites
- Design and conduct experiments to assist in customer evaluations of Thermo Fisher Scientific products
- Promote New Product Introductions (NPIs) at customer sites
- Work in collaboration with colleagues to set up best strategies and workflow processes at customer sites
- Build solid working relationships with customers to ensure revenue and market share objectives are met
- Maintain input into the CRM database pertaining to support and escalation needs
- Obtain successful adoption of the technology within clinical market with a focus on oncology/infectious disease
- Majored in Life Sciences, CLIA lab experience highly desirable, and MS/PhD preferred
- 5+ years of experience in Clinical/Life Science
- Clear understanding of the Clinical markets, together with a proven track record of working with Clinical solution based products in those markets
- Proven track record as an application specialist in clinical market (NGS experience desirable)
- Extensive knowledge and hands-on experience in molecular biology application is mandatory (Bioinformatic experience is desirable)
- Commercial acumen and the ability to promote a technical solution
- Excellent communication skills in Chinese, written and spoken. English proficiency is highly desirable
5
Clinical Applications Specialist, NSW Resume Examples & Samples
- Drive technology adoption through continuous contribution towards improving patient outcomes
- Exceed specified equipment console and consumables sales objectives for the district
- Trial console systems for sales bids and also train new surgeon, clinical and OR staff to our systems once they are placed
- Upgrade accounts to new technology console and consumables
- Assist the overall surgical team by promoting the surgical range of products when in the OR with a particular focus on IOLs
- Provide timely and accurate territory reports to management, as well as provide information for various departments as requested
- Effectively complete clinical and technical presentations to prospective customers
- Maintain a minimum accreditation of product and technical knowledge
- Accurately maintain CRM database for territory and plan and record clinical support
- Experience in an operating theatre or clinical support role, medical device Preferred
- Strong understanding of ophthalmic procedures and product technology
- Experience in teaching / training
- Experience working within a surgical day centre or ophthalmic practice
6
Clinical Applications Specialist Resume Examples & Samples
- Coordinates and conducts customer support and training activities in the stereotactic, ultrasound and MRI environments
- Coordinates training schedule with Department Director, Sales Representatives and Customer Installation Personnel
- Assesses customer skill and targets training protocols to customer needs
- Supports customer training for new product launches
- Integrates customer’s product knowledge with breast imaging modality
- Interfaces closely with physicians and technologists to increase procedural knowledge and product satisfaction
- Supports customer facility accreditation efforts through professional knowledge of accreditation requirements
- Monitors product performance during conditional evaluations
- Provides accredited professional educational events
- Provides Company approved reimbursement information to customers
- Demonstrates products to potential customers
- Utilizes company resources and technology to maximize productivity and connection
- Identifies additional sales opportunities for the customer and communicates appropriate information to assigned Sales Representatives
- Prepares and participates in seminars, workshops, and convention exhibit activities to include other Sales and Marketing support activities as required
- Trains New Sales Representatives in clinical/procedural knowledge during sales training programs
- Develops and launch clinical and technical resources for the FSO and customers
- Maintains all applicable licenses and certifications
- Responsible for emergency customer service calls from the FSO and customers
- Maintains activity log and Outlook calendar
- Problem Solving
- Collaboration and Teamwork
- Customer Orientation
- Computer Skills – Proficient web browsers and computer system based tools including Microsoft Office applications: Word, Excel, Outlook, and PowerPoint
- Presentation Skills
- Minimum 5 years’ experience as a Mammographer or Breast Ultrasound Technologist, with extensive experience in vacuum assisted, minimally invasive, biopsy procedures required
- First-hand knowledge of Company products preferred, but not required
- Knowledge of Breast MRI environment with MRI guided biopsy experience preferred, but not required
7
Clinical Applications Specialist Resume Examples & Samples
- Analyzing the Interventional Echocardiography market on usability, workflow and application aspects to steer R&D teams on design choices
- Participating in the development of new functionality or the development of improved system settings covering Image Quality aspects
- Specifying and customizing the system to the specific wishes of the users, in close contact with R&D and Marketing, as well as selected clinical users
- Supporting clinical studies to determine optimal performance characteristics and implements the results to extend the system performance
- Working with R&D to fine-tune the transducer settings for optimal image quality that will be used as factory presets for our customer base
- Monitoring the use of systems, by regular contact with the users, in order to solve problems regarding the operation of the system or to adapt the system to changed user wishes
- Developing and executing an instruction program for the users, in order to maximize the independency of the user operating the ICE system
- Taking care of demonstrations and presentations, where required
- Keeping in close contact with the product group, in order to increase/maintain the application knowledge and be timely informed about new developments
8
Clinical Applications Specialist Resume Examples & Samples
- 5 years clinical experience; 3 years of interventional vascular experience
- 7 years or more clinical experience
- 5 years of Modality experience, specifically Mac-Lab, CardioLab, Centricity DMS
9
Clinical Applications Specialist Resume Examples & Samples
- Promote Philips Healthcare solutions during customer visits, product demonstrations, seminars and trade shows
- Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
- Train / re-train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
- Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
- Support product launches and advise the sales force during acquisition
- Keep up to date with new developments in the clinical application and operating field of the relevant equipment
10
Clinical Applications Specialist Resume Examples & Samples
- Provide support during sales process by demonstrating full range of product features including product application, product capabilities and overall benefits to customers
- Develop, coordinate and deliver product training to assigned customers as well as to internal GE commercial resources on configuration, utilization, troubleshooting, etc. Monitor and provide feedback on customer training and installations activities within assigned projects to improve customer satisfaction/maintain customer relationships
- Improve customer satisfaction/retention within Monitoring Solutions install base via continuing education, on-going follow-up, introduction to newer technologies, etc
- Support assigned trade shows and professional conferences by performing product demonstration/promotion, collecting customer feedback, addressing concerns, etc
- Use product knowledge along with understanding of clinical environment to assist in troubleshooting clinical issues, deploying technology to assist in supporting workflow, etc
- Produce well-documented, post-training reports and provide regular feedback on customer satisfaction/needs
- Conduct regular review sessions with commercial team. Performs role in compliance with all internal and regulatory and legislative quality standards and expectations
- Must be a registered nurse
- A minimum of 10 years recent Critical care experience
- Must be willing to travel a large percentage of the time. Ability and passion to teach. Ability to build rapport, establish credibility and create a non-threatening environment for learning. Excellent presentation and public speaking skills
- Bilingualism in French and English an asset
- Experience with GE Monitoring Systems an asset
11
Field Clinical Applications Specialist Resume Examples & Samples
- Support customers, vendors, and business partners on education and training in regards to optimize clinical performance of their Invivo interventional, fMRI, DynaCAD, UroNav and Lung Cancer Solution software products
- Collect clinical data and assist Invivo Marketing with the development of clinical marketing materials. Assist in coordination of staff education and training seminars on breast and neurological MRI and other interventional and Solutions product line for clinical applications
- Communicate all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
- Complete paper work, documentation, and administrative tasks per organization policy and procedures (i.e. trip reports, expense reports, RTU, timecards)
- Provide remote “clinical” applications training for all products as part of the warranty entitlements for the first year
- Support new product implementations (NPIs) by means of working with development and/or Marketing teams, responsibilities include signing off for Customer service in the PRP process, supporting the product in the field and cross train colleagues on NPI products via team meetings either remotely or on-site
- Travel: 100% of the time
- Ability to travel internationally when required
- Exceptional MRI and CT applications knowledge and familiarity with digital imaging workstation products
- Effective training skills in a clinical environment
- Excellent customer relations skills
- Highly proficient with MRI scanning procedures, including use of tools and applications software, on at least one of Siemens, GE, and Philips systems and willingness to learn to operate others
- Bachelor’s Degree in the field of general or advanced radiography or equivalent registry accreditation status as required
- Experience with network familiarity and Microsoft operating systems and PC-based computer applications
- Software, data, and hardware/software system troubleshooting experience is highly desirable
- Experience will be considered for all candidates without an advanced degree in relevant field
12
Clinical Applications Specialist Resume Examples & Samples
- Professional Administration: Complete regulatory and core process documents in a timely fashion.4. Support tradeshows as demo specialist
- Support customer site visits to assist sales
- Present at annual customer education symposium or other symposiums as needed
- Support customer visits for Image Quality troubleshooting
- Support workshop and classroom training for customers and internal clinical education specialists
- LI-MAA
13
Clinical & Applications Specialist, TEG Resume Examples & Samples
- Assess technology and determine targeted application(s)
- Comply with "Code of Conduct" and relevant local laws & regulations in all business transactions, led by example with business partners
- Execute annual & quarterly action plans in building up brand image in targeted markets
- Follow the Product Launch Plans, including demo systems, sales training and implementation etc
- Provide input and recommendation to marketing towards the definition and preparation of specifications for new product or process technology of competitors, and to discuss new specifications required by customers
- Provide training for sales, channel partners and customers within an approved training program
- Support marketing, including but not limited to key competitive products, and application usage
- Work closely with registration team to insure regulatory compliance and support registration process
14
Clinical Applications Specialist, XR Resume Examples & Samples
- Provide consultative support to customers in driving customer productivity thru the implementation of customer consultative projects
- BS/BA, Associates or RT certification
- Must have a valid driver's license and willingess to fly
- Makes presentations and undertakes public speaking with skill and confidence
15
Clinical Applications Specialist Resume Examples & Samples
- In partnership with customer develop and administer training plans to fulfill obligations of order that ensures customer competency and high NPS
- Ability to work in a team oriented environment
- Responds quickly to the needs of an audience and to their reactions and feedback
16
Clinical Applications Specialist Resume Examples & Samples
- Prospecting, hiring and managing a contracted Sales Force to hunt and expand our reach and penetrate unchartered markets within a geographical area or customer segment
- Build and nurture funnel for improving our market Visibility to customers
- Prospecting for new private practice sector and public government account customers in addition to growing and maintaining the existing customer portfolio and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales
- Generating proposals, preparing sales quotations and planning customer meetings on assigned products in assigned territory
- Directly or through contracted team, perform sales negotiation and deal closure at the customer, interfacing with all key buying influencers
- Partnering with Channel Partner product teams and internal segment teams to organize demonstration and bring closure to the deals and improve our win rate
- Expected to sell point of sale service contracts, financing and drive margin though selling value
- Support the Product Segment Leaders, in-country Product Specialists and Channel Partner sales/clinical applications teams with training, clinical domain and product expertise; act as a clinical consultant
- Customer engagement: engage and provide regular feedback on customer satisfaction and needs; assess and help resolve any clinical issues with existing customers; work with cross-functional teams and serve as integrator to address customer needs; proactively manage communications with customers, emphasizing training schedules, and follow-up
- Assist in developing sales, marketing and customer materials; Assist in developing localized in-service training materials to suit country specific needs
- Key opinion leader management both on country level and identifying potential regional-level KOLs
- Assist in collecting competitive intelligence and report back to marketing; assist in planning and execution of marketing activities
- Manage in-country and assist in managing channel partner demo inventory – tracking & replenishing in a timely manner. Ensure the demo the inventory is up to date with latest features
- Above 5 years of clinical experience as a medical doctor with critical care or perioperative medicine exposure preferred; specialty training will be an advantage, or senior nursing staff with extensive ICU experience; previous work experience in a commercial (pharmaceutical or medical device) company will be an advantage
- Proficiency in PowerPoint, Word, Excel, and Outlook
- Effective time management and organizational skills and able to balance multiple priorities
- Excellent interpersonal, verbal, and written/communications skills; Superior English and public speaking skills as a speaker for international conferences
- Demonstrated ability to work well with general direction and information
17
Cardiology Ultrasound Clinical Applications Specialist Resume Examples & Samples
- Requirements elicitation - Stakeholder needs gathered using clinical workflow and then documented
- Communication of imaging results to stakeholders in a technical and clinical context
- Maintain ARDMS or equivalent credentials
- Serve as the subject matter expert and resource for all clinical issues
- Work with Product Mgr to give input to write requirements - Translate customer workflow requirements into detailed product specifications and represent end customer workflow needs in requirement discussions
- Provide clinical perspective and feedback to teams that impact the design of new products including scanning, image evaluation, and workflow input
- Prior experience in field applications or other commercial ultrasound experience highly desired
- Requires industry /commercial experience of at least 5 years as well as demonstrated experience in clinical setting
18
Clinical Applications Specialist Resume Examples & Samples
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, and relevant Int’l Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this position
- Above 5 years of clinical experience as a medical doctor with critical care or preoperative medicine exposure preferred; specialty training will be an advantage, or senior nursing staff with extensive ICU experience; previous work experience in a commercial (pharmaceutical or medical device) company will be an advantage
19
Clinical Applications Specialist, Xray Resume Examples & Samples
- Drive realization of revenue thru execution of on-site delivery targets
- Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, clinical sites)
- Willingness to travel extensively (4 to 5 days a week including weekends). All clinical, modality and product experience must be current
- Successful candidate will be a self-starter, self-directed, team oriented individual who thrives in a fast-paced, dynamic business environment
- Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront
- Superior interpersonal and communication skills, professional disposition and demeanor
- Projects credibility
20
Abus Clinical Applications Specialist Resume Examples & Samples
- Support sales activities by providing region based workshops and seminars
- Lead education program for external customers (physicians and technologist)
- Establish KOL and show site, help KOLs develop White papers in their segment
- Support providing technical and clinical leadership during sales process by region application specialist, by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
- Support developing, coordinating and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationship
- Act as a support to local zone team, providing clinical, technical and professional guidance as necessary to improve the customer experience
- Required active professional clinical/technical certifications/registries necessary to perform ultrasound scanning on live patients in a clinical environment (Mammography or Breast Ultrasound)
- At least one of the following core experiences: Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas (Radiographer or Sonographer)
- Willingness to travel within APAC countries for any clinical support needs. Representation in meetings and trade-shows may additionally be required
- Strong leadership skills (respected by peers and leadership for contributions to the business)
21
Clinical Applications Specialist Resume Examples & Samples
- Working with our customers to troubleshoot instrument and reagent problems
- Training customers in all aspects of use of bioMérieux instrumentation, consumables and software
- Maintaining and updating knowledge base
- Coordinating and implementing system installations
- Participating in and co-organising local User Group Meetings and workshops
- Liaising with our global support team
22
Clinical Applications Specialist Resume Examples & Samples
- Ensuring successful clinical and physician adoption of Philips solutions
- Participating in the development of new solutions (services and/or product functionality)
- Configuring or managing the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
- Demonstrating, training and explaining functionality of Philips solutions
- Conducting workflow analysis and consulting on workflow changes that need to occur with the implementation of new functionality or solutions
- Guiding the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions
23
Clinical Applications Specialist Resume Examples & Samples
- Demonstrated current basic clinical scanning proficiencies on current products/platforms
- Experience on all current GE products for which responsibilities cover
- Experience within GE Clinical Applications or Clinical Marketing roles
24
Clinical Applications Specialist Spec Resume Examples & Samples
- Minimum of 8 years of clinical experience as a sonographer
- Qualified candidate must be registered through the ARDMS in abdominal and OB/GYN imaging
- Candidate ideally should have Siemens Ultrasound experience
- Provide consultative support for customize education programs by communicating specific recommendations regarding training design, development and deployment
- Demonstrated ability to understand, design and teach complex anatomy and medical imaging
- Strong verbal and written communication skills are required
- Understanding and experience in education design and development
- Must be willing to travel as necessary
- Excellent presentation skills required
- Demonstrated ability to interface and educate physicians and other higher-level medical staff
- Demonstrated ability to identify and resolve problems internally and externally
- Demonstrated ability to seek opportunities for improvement through innovative ideas and creative solutions
25
Clinical Applications Specialist Resume Examples & Samples
- Conduct training session for surgeons, radiologists, nurses, imaging technologists, sonographers and technical assistants on using the devices
- Record, communicate and track all visits: document applications training performance for all instruction provided to customer within one week of training completion
- Update calendar weekly
- Follow-up training
- Provide input on educational material and assist with distribution to customer base
- Communicate trends or customer needs to appropriate employee or department
- Target and eliminate competitive presences in each account
- New employee training
- Sales Support
- Assist with on-site tradeshow and educational course support
- Work closely with sales team to support them with data collection, customer feedback and competitive feedback
- Help with various sales activities when needed
- Support the applications helpdesk
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Available to travel extensively – up to 75% of working time is expected, required for customer training, trade show support, and site visits to critical customer accounts
- Must have strong computer skills (Word, Excel, PowerPoint, Outlook, Email)
- Strong interpersonal skills, able to work with staff at all levels
- Excellent written and oral communication skills in English AND French, Arabic is a plus
- Demonstrates trustworthiness, respect and integrity – maintains a high standard of medical ethics at all times and is self-motivated to increase the level of understanding and knowledge in the field, disease, and new procedures as they evolve
- B.S. degree or B.A degree preferred
- Three to five years of Clinical training in a medical setting using Ultrasound, Stereotactic (Mammography) and/or MRI imaging modalities or equivalent
- Experience working directly for a vendor in a clinical support role preferred
26
Clinical Applications Specialist Resume Examples & Samples
- Interacts with customer and functional organizations to develop specifications for content of courses
- Develops, manages and executes training plans
- Delivers On Site trainings to clinical staff
- Serves in a consultative role with the customer throughout the implementation to provide for a smooth, effective and successful implementation of Philips solutions
- Holds a specialty, or multi-specialty role(s) (such as a specialty in Advanced Visualization software, etc.)
- May evaluate new products for requirements for service readiness for the clinical applications domain & function
- May represent clinical applications domain & function during the new product introduction process
- Analyzes the customer’s existing workflow and facilitates proper change management in the clinical or operational environment, ensures proper testing of the system and establishes a comprehensive training plan to provide for a smooth transition of the solution to the customer
27
Clinical Applications Specialist Resume Examples & Samples
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed for Clinical Care Solutions Service (Ultrasound & LCS service modalities)
- Develop, coordinate and deliver product training products to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Support trade shows and professional conferences by performing product upgrade demonstration and promotion as well as customer training
- Use market and product knowledge to assist sales & service sales team in developing sales, marketing and customer service strategies
- Assist with the assimilation of channel partner & our FE’s into the organization
- Communicate with Service Sales Leaders in HQ & zonal to align applications activities with service sales needs and business objectives
- Communicate with local stake holders and Account Managers to ensure all customer and business needs are met
- Three or more years of demonstrated clinical scanning skills in Ultrasound specific
- Experience on all current GE products Ultrasound & LCS for which responsibilities cover
28
Clinical Applications Specialist Telehealth Resume Examples & Samples
- University degree and strong clinical background (e.g. degree in Nursing or equivalent)
- In-depth knowledge of adult clinical care environment and of outpatient and/or telehealth environment (three to five years)
- Ability to effectively leverage that expertise whilst working with customers/users, when implementing the Philips Telehealth offering
- Excellent medical domain knowledge and a strong sense for quality, document management and organizational skills
- Clinical teaching/in servicing experience
- Ability to work in ever-changing environments
- Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
- Fluent in German, English as secondary language
- Ability to travel 30-50%
29
Clinical Applications Specialist Resume Examples & Samples
- Customer Education and Equipment Turnover: Conduct educational sessions at the customer site
- 5 years clinical experience in Radiography and Fluoroscopy. ARRT Certification required
- Management/supervisory experience preferred
- Multiple registry is a plus
- BA preferred
- Ability to travel extensively up to 95%
30
Clinical Applications Specialist Resume Examples & Samples
- Provides analysis, build requirements, functional support, and maintenance of enterprise level clinical applications
- Builds and maintains profiles; conducts master file maintenance; and updates tables
- Performs functionality testing of new releases and changes to vendor software applications
- Troubleshoots and assists in resolving simple to moderately complex application functionality issues. Interfaces with team members, technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues/monitors queue (i.e., security access, break/fix, reporting)
- Trains user clients on process improvement, application functionality and maintenance. Creates documentation and develops related training materials reflecting system updates and changes
- Participates in projects involving system conversion and implementation, and testing system changes and new release software application functionality
- Creates documentation and reports for multiple audiences including internal department, management and end users
- Maintains and develops skills in support of cross training initiatives
- Develops user client relationships in order to support clinical customer (i.e., physicians, nurses, pharmacists, etc.) business needs
- Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information, program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution
- Bachelor's degree in healthcare or information technology and a minimum of one to three (1-3) years of related experience or a minimum of five (5) years combination of education and healthcare or IT experience or an equivalent combination of education and experience. Work experience is typically gained by working in a specialized field or supporting a clinical information system
- Basic proficiency with Windows based applications (Word, Excel, and PowerPoint)
- Basic knowledge and experience (1-3 yrs) utilizing or supporting healthcare business software applications
- Ability to apply regulatory requirements
- Ability to participate in customer and inter-team meetings
- Ability to meet deadlines and set priorities
- Ability to work independently on a day-to-day basis
- Strong interpersonal and customer service skills. Ability to interface with internal business analysts, hospital client users and external vendors
- Good organizational skills and attention to detail
- Must possess the ability to work in teams and with direct supervision
- A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health
- The incumbent must be capable of traveling in the course of completing project assignments
- The incumbent may provide 24X7 on-call rotation support for application, which includes assisting on applying fixes and resolution to production problems, errors and issues
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Clinical Applications Specialist Resume Examples & Samples
- Deliver a high level of clinical education and applications support to potential and existing Philips customers
- Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered MRI equipment
- (re-)Train customers in case of new releases and or versions in the operating procedures of the equipment
- Set up application training schedules, in close cooperation with the customer to address particular product and customer needs
- Supply training material as part of the training schedule
- Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations
- Ensure that all clinical applications training, with both new and existing customers, complies with the company’s quality policy
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MR Clinical Applications Specialist Resume Examples & Samples
- Provide the Sales team with recommended DI TiP product services for each selling opportunity
- In partnership with customer develop and administer training plans to fulfill obligations of order
- Support market growth initiatives (i.e. industry trade shows, product demos, image quality
- 5 years clinical experience
- Willingness to travel extensively (4 to 5 days a week including weekends). All clinical,
- Successful candidate will be a self-starter, self-directed, team oriented individual who thrives in
- 5 years of specific modality experience, MR
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Clinical Applications Specialist Apprentice Resume Examples & Samples
- Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
- Software services knowledge for product development functions
- Development knowledge with Windows, .NET, SQL databases, Web Services and SOA technologies
- Must be willing to travel
- Must be willing to work out of an office
- Skills in facilitating adult learning
- Skills in troubleshooting and responding to customer concerns
- Exceptional skills as a change agent and process oriented individual
- Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
- Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
- Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
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Senior Image Quality & Clinical Applications Specialist MEA AT Resume Examples & Samples
- To work at AT/AX hot sites, and address various image quality related topics that will require efficient response times and urgent trouble-shooting
- To develop and maintain relationships within the Product team, service department and Siemens Healthineers group to ensure maximum customer satisfaction
- To develop and maintain excellent direct relationships with key customers
- On a regular basis providing telephonic and remote support to customers and internal personnel, relating to image quality related topics and trouble-shooting
- To organize application presentations as required for clinical professionals at customer sites /universities/conferences/study days
- To keep up to date with the latest equipment on the market, clinical trends and procedures
- To undertake and become certified in the Siemens Application Specialist Education Programme related to AT/AX and image quality focused topics
- To support the sales team in the UAE and surrounding countries by carrying out applications training as well as pre and post sales demonstrations of Siemens angiography & interventional equipment, and image quality related items. To support national and local exhibitions with workstation demonstrations and provide support during customer site visits
- To maintain and update images on the demonstration equipment
- To collect and create images/information to send to new and existing customers as required
- To develop and maintain relationships with angiography & interventional applications group(s) at Head Office in Germany
- Provide bespoke customer training courses
- Keep up to date with current products competitors and Siemens and clinical trends in order to update customers
- Candidates should be qualified Radiographers with recent clinical experience
- Highly effective interpersonal and verbal communication skills
- Ability to work successfully independently and as part of a team
- Effective planning and organizational skills
- Flexibility regarding regular travel throughout the UAE and surrounding countries, and spending significant time away from home during the working week
- Registered Radiographer
- Experience on Siemens Angiographic equipment, with extensive knowledge in Image Quality adaptations and protocol customizations
- Ideal candidates will be Senior Radiographers currently working on a full time basis with angiography & interventional equipment
- Expertise in operation of Siemens products highly desirable
- Expertise with Image quality of Angiography and Interventional Systems
- Experience of teaching in a clinical setting and the confidence to present to groups of people
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Clinical Applications Specialist Resume Examples & Samples
- Provide trouble-shooting, applications and operational assistance to customers, Customer Service Engineers, Clinical Education Specialists, and Technical Support Engineers
- Responsible for customer satisfaction by demonstrating proactive attitude and actions to optimize their systems performance
- Document errors and problems in regard to the applications support of the product, with corresponding interaction with HSC for product and systems improvement
- Ability to compile and present monthly reporting of problems in regard to the applications support of the product
- Utilizing and promoting Real-time Solutions to provide application support, with the aim of increasing profitability and enhancing overall customer satisfaction by improving uptime and efficiency in their facilities
- Responsible for following the Siemens complaint handling guidelines, with prompt attention to internal and external requests and promptly escalating safety, applications and performance issues
- Work independently and in cooperation with Sales and Service to provide excellent customer satisfaction in all customer interactions
- Ability to interact with high-profile customers and provide a higher level of support as needed
- Contribute to achieving the Mission, Values, and Vision of the company
- Candidates should have 5-8 years of experience in a clinical setting, including demonstrated leadership and self-motivation skills
- Excellent presentation and communication skills along with effective problem solving skills and ability to work collaboratively in a team environment required
- Customer oriented and highly motivated team player with the ability to analyze complex problems and the ability to identify priorities and derive/decide the necessary action plans
- Ability to multi-task and prioritize based on impact and criticality of customer issue
- Must be knowledgeable of internal service and application processes and operations
- Must have excellent organizational skills with an ability to prioritize tasks and efficiently manage time
- ARRT certification and college degree required
- Preferred Knowledge/Skills, Education, and Experience
- Experience in a high volume customer service environment, as well as in a technical support center operations experience preferred
- Proficient hands-on knowledge of SAP preferred
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Clinical Applications Specialist Resume Examples & Samples
- Provide immediate troubleshooting, applications and operational assistance to the Signature Service customers
- Interface with customer service engineers, technical service engineers and HSC accordingly
- Responsible for customer satisfaction by demonstrating proactive attitude and actions to optimize their systems performance, creating ownership culture by following through the customer’s issues until completely resolved
- Ability to compile and present monthly reporting of problems, utilization, service history, and updates/maintenance to demonstrate value of service
- Utilizing and promoting Real-time Solutions to provide application support with the aim of increasing profitability, and enhancing overall customer satisfaction by improving uptime and efficiency in their facilities
- Responsible for following the Siemens complaint handling guidelines with prompt attention to internal and external requests, and promptly escalate safety, applications and performance issues
- Support sales through onsite customer presentations
- Delivery and execution of customer interfacing events
- Travel onsite for customer introductions and site surveys
- BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas
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Clinical Applications Specialist Resume Examples & Samples
- Manage on-site trainings within a given territory by independently contacting customers, scheduling appointments, making travel arrangements and addressing customer inquiries
- Initiate data transfer from old to new equipment
- Communicate regularly with CAS in adjacent territories to coordinate on-site trainings of “border” customers
- Serve as the customer’s liaison to Zeiss on administrative and technical/clinical issues. Request assistance as needed
- Communicate in a timely fashion with fellow CAS team members, CAS managers, Sales Managers & Field Service Engineers and other in house colleagues. Begin developing a working, strong team relationship that enhances customer care
- Begin process of learning to identify & communicate sales leads
- Use most efficient technology tools provided to perform necessary administrative tasks. Ensure timeliness and accurate completion of administrative requirements. This includes but is not limited to expense reports, CPOs, CRM & Product Training Checklists
- Maintain & continually update knowledge on all appropriate Carl Zeiss products
- Other duties may include, but are not limited to setup and instruction on Zeiss equipment at Convention and/or Seminars, and other management assigned projects
- Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment law
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Clinical Applications Specialist Resume Examples & Samples
- Initiative – Ability to exercise appropriate judgment under general direction. Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives. Ability to take direction from multiple sources and manage conflicting priorities in an effective and efficient manner. Ability to multi-task, completing concurrent projects within given time frames and managing interruptions and change requests
- Adaptability – Embraces and adapts to change and demonstrates a willingness to learn. Reactionary and adaptable to abrupt changes, arising issues, extreme time pressures, and other exigent circumstances. Ability to respond quickly to change, and to prioritize actions to meet customer needs
- Problem Solving – Organized and structured thinking in clinical procedure settings. Demonstrated decisiveness and good judgment in clinical situations. Uses rigorous logic to solve problems. Probes all sources for answers. Looks beyond the obvious. Enjoys solving tactical and process problems. Composure and clear thinking under pressure
- Communication – Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively in order to develop and maintain key business relationships
- Interpersonal Skills – Ability to work with users of all levels. Ability to professionally interact and build constructive and effective relationships with all levels and functions within the Company. Ability to effectively interface with others on behalf of the organization
- Collaboration and Teamwork – Ability to work well with other people to solve problems and to find the best technical solution. Energetic and willingness to work closely with all team members to achieve success
- Customer Orientation – Demonstrates a keen understanding of various customers’ needs and utilizes a variety of Devicor resources to provide solutions and a compelling value proposition
- Business Acumen – Understands trends and customers. Strong grasp of business concepts and related issues. Shows understanding of issues relevant to organization. Keeps up to date with current practices and trends. Has and uses cross-functional knowledge. Strong grasp of business concepts and related issues
- Presentation Skills – Demonstrated ability to present 1:1 or in group settings. Delivers a clear and compelling message tailored to the needs of the audience. Strong instructional and lecturing skills
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Clinical Applications Specialist Uk-south East Resume Examples & Samples
- Works collaboratively (with the field sales representative) to support surgical cases with local physicians and other clinicians for training and follow-up
- Partners with field sales representative assessing the needs of customers and in providing training programmes at customer facilities for physicians, hospital personnel and office staff
- Analyzes and prepares reports, documenting training performance for all instruction provided to customers
- Maintains current knowledge about assigned products and services as well as competitive products and disease states
- Attends internal/external education meetings and reads appropriate professional journals to maintain and enhance skills and clinical competency
- Stays current on the latest clinical data relating to all of Hologic’s products
- Shows clinical differences and patient outcomes between Hologic’s products and competitive products
- Determine best methods and needs for dealing with customer complaints, troubleshooting issues, and public relations, and coordinate and liaison with other departments as necessary
- The above is not intended to be an all-inclusive list of responsibilities. Other activities may be assigned as required by management
- Significant proven clinical experience in surgery with emphasis on OB-GYN preferred
- Effective communication skills, including ability to interact with medical staff, Sales, Marketing and Global Franchise Leaders
- Degree level education preferred
- Nursing or surgical experience preferred
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Clinical Applications Specialist Resume Examples & Samples
- Develop and execute training programs for our clinical CT and diagnostic X-ray (including mammography) users mainly in Denmark, Sweden and Norway
- Customize the systems to the specific wishes of the users, in close contact with project management, account management and the customer, in order to maximize the clinical performance
- Deliver demonstrations, presentations, courses, workshops and talks to stimulate sales and improve customer knowledge level
- Troubleshoot image quality and other problems related to scan protocols/product use and assisting customers with the use of their Philips products
- Collect and evaluate clinical data and images to assist the sales organization in tender processes
- Drive the sales of our educational services, upgrades, add-ons, options and other services in collaboration with Sales and Service
- Become a recognized expert in product and clinical knowledge and continuously train yourself and keep up to date with the latest features, solutions and developments within your field
