Training Delivery Job Description
Training Delivery Duties & Responsibilities
To write an effective training delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included training delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Training Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Training Delivery
List any licenses or certifications required by the position: AED, CPR, AWS, RHCSA, ASTD, BS25999, ISO9001, PMP, LMS, SDS
Education for Training Delivery
Typically a job would require a certain level of education.
Employers hiring for the training delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business/Administration, Business, Human Resource Development, Nursing, Design, Management, Human Resources, Communications, Engineering
Skills for Training Delivery
Desired skills for training delivery include:
Desired experience for training delivery includes:
Training Delivery Examples
Training Delivery Job Description
- Track and report training metrics
- Collect data and analyze program performance to determine if planned resources are sufficient to accomplish assigned goals and objectives
- Manage and execute delivery of an outbound phone card sales acquisition training strategy
- Facilitate new hire training and skills enhancement classes for sales leaders and consultants
- Build a strong partnership with the sales team to identify training / development needs to drive aggressive sales targets
- Partner with our Training Center of Excellence to develop and modify content based on the needs analysis
- Create and manage the phone card sales acquisition training calendar and plan
- Incorporate measurement and analysis mechanisms to gauge the effectiveness of the learning experience, leveraging the data to make recommendations on improvement
- Anticipate, order, and monitor catering needs and individual participant needs for internet access, printing, nursing rooms, Prepare materials for the sessions
- Administer course evaluation and feedback tools (LMS exams, surveys)
- Strong research, analytical and excellent report writing and communication skills
- Excellent computer skills particularly related to Microsoft Office and other relevant software
- Ensure timely and appropriate communication to team members regarding organisation information
- Development of their teams based on continuous assessment on needs
- Is accountable for the performance and results of a unit within own discipline
- Suggest alternatives / improvements / new techniques / new methodology in processes, flows, tools, operational models and plans
Training Delivery Job Description
- Ensure all training support materials are accurate
- Innovative Thinking – with your team, push the boundaries of creativity, look for and include newer forms of technology so to deliver engaging/effective learning solutions
- Serve as a Subject Matter Expert in providing consultancy to PM/PD for selected existing / new training sessions
- Coordinate with Program Manager(s) on client requirements for monitoring and tracking, dashboards
- San Francisco
- Vallejo
- Works collaboratively to develop overall learning strategy for UGE
- Works collaboratively to design certified curriculum to effectively and efficiently train and reinforce policies, procedures and service standards for front-line agents
- Implements and manages reporting mechanisms to measure training effectiveness
- Oversees, directs and manages the UGE training department
- Experience working with Subject Matter Experts and translating content and performance requirements into sound instructional content
- Experience in dealing with third parties, consultants and training specialists
- The ability to control and manage large groups of people
- Fully competent in the use of common computer software – Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Power Point
- Work closely with the Key Account Services Management team to agree on the best training approach, ensure strategy alignment and effective prioritisation based on customer segmentation
- Consult with clients (face-to-face meeting and/or WEBEX calls), to understand and clarify training needs and scope of requested service
Training Delivery Job Description
- Course coordination
- Administrating online and paper booking of training courses
- Liaison and Training Advisor for local and global based training
- Update course attendance lists
- Preparation and distribution of course confirmation letters
- Assists with preparation and collation of training records requests
- Assist with financial controls/expenditure during training
- Providing letters of invitation to candidates where necessary
- Maintaining documents and filing system on training drive
- Work on the guidance of the Training Lead as required
- In-depth review of the recommended learning solution and content with client for acceptance
- Ensure all deliverables fulfil the customers’ needs, expectations and timeline
- Analyze customer satisfaction and take appropriate corrective actions if required
- Assess effectiveness of learning solutions on business performance
- Provide formal timely report on learning effectiveness to your line management, to the Business Unit and communicate suggestions for improvement
- Contribute to revenue generation
Training Delivery Job Description
- Travel, accommodation and subsistence bookings
- Responsible for working with the team to design, develop, and deliver training for changes impacting GSM resources
- Responsible for project management and business integration of changes to processes and tools impacting GSM resources
- Collaborate with GSM Functional PMO Leads and survey GSM resources to assess training, tools, and reporting capabilities, performance, and opportunities for improvement
- Introduce and share best practice regarding training / learning and development
- Design and deliver training on methodologies (such as SPM’s 4D) and processes
- Design and deliver training on software tools associated to the program
- Provide development opportunities in key soft skills associated to successful delivery
- Establish expert qualification process (pre-training assessment) to determine an individual’s competency prior to training
- Establish and maintain a mentor programme to support trained practitioners
- Identify existing learning materials that may be leveraged or modified to support new training requests
- Select and applies appropriate teaching methods to support customised programs so to meet client needs and expectations
- Plan and manage training service requests to beat customer’s timeline
- Design customised training programs through instructional design methodology to meet customer’ needs and to create successful learning experiences
- Effectively deliver standard, customised trainings (including gaps) as per required
- Coordinate and work closely with the relevant internal teams, as required, for more complex training solutions (multiple drops delivery, timeline, constraints, risks assessment….)
Training Delivery Job Description
- Manage change related to training activities to drive adoption by leveraging / creating a change management approach
- Manage the development of both projects by ensuring that project deliverables are on track with the projects’ milestone schedule
- Review the status report of both projects and addresses issues as appropriate
- Identify areas for project improvement and develop endorsed plans for adjustment and implementation
- Where required, provide expertise and guidance to the security consultancy and security training project teams
- Responsible for growing HMHS’s OCM customer facing training footprint through our sales pipeline, extending work in current accounts, and finding innovative ways to develop LS into a profit center using best practices, cross-functional training resources, and lower cost model techniques
- Establish the overall Learning Services practice strategy and operating procedure, including best practices and innovative hybrid service offerings
- Partner with HMHS business leaders and Tower leads, and members of the OCM team to assess business challenges and opportunities in the market that affect training solutions, determine metrics to best assess learning impacts and return on investment
- Define our OCM HMHS Learning Services marketing plan and strategy for internal and external customers to build our training eminence and educate others on the services we provide
- Assess existing effectiveness and quality of existing training activities at specific customers, including competitive landscape work jointly with HMHS’s account managers and/or Solution Delivery leads to determine the best strategy to position training services
- A highly professional and credible approach, with excellent communication skills (including presentations and “pitches”)
- Ability to compile, analyse data, derive insights to improve results, increase customer satisfaction and loyalty
- Ability analyse client’s business, processes, knowledge gaps and recommend valued-added learning solutions that can address those needs
- Strong project management skills with an eye for detail and quality, ability to juggle multiple tasks and deadlines
- Strong PC skills, Microsoft Word, PowerPoint, Excel
- Prior experience of consulting desirable