Help Desk Support Specialist Cover Letter

Help Desk Support Specialist Cover Letter

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15 Help Desk Support Specialist cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Help Desk Support Specialist Cover Letter

29918 Strosin Street
Erdmanmouth, OR 35301-5692
Dear Denver Weber,

I submit this application to express my sincere interest in the help desk support specialist position.

In the previous role, I was responsible for onsite and remote technical troubleshooting assistance to all users having problems using computer software, hardware and programs; or inquiring how to use specific software, program or operating systems, such as databases, printing, word processing, spreadsheets, publishing software and electronic mail.

Please consider my experience and qualifications for this position:

  • Post database updates
  • Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database)
  • Daily management of the Network Operations Center - take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook
  • Under direction from the system administrator, image and configure workstations
  • Maintain the operations support duty roster
  • Positive attitude with a customer-focused approach
  • Help Desk queue agent experience is preferred
  • Possess a familiarity with Microsoft products, PC hardware, and software troubleshooting with knowledge of SQL Server, SharePoint, Cicso Access Point, VMWare, NEC, Shoretel Phone preferred

Thank you for considering me to become a member of your team.

Sincerely,

Ari Conn

Responsibilities for Help Desk Support Specialist Cover Letter

Help desk support specialist responsible for first level support when necessary to customers, assisting them with hardware and software problems via phone, email, or remote desktop support.

Computer certifications (A+, Network+, MCDST)
Collection of operations support weekly action reports
Compile database metrics weekly
Assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personal follow-up on any urgent action
Check Solar Winds concerning network and systems status on a recurring basis and take action to address problems or issues
Perform level 1 troubleshooting, including server resets (Citrix), big brother admin, SNMPc, pinging servers, user accounts, TAVEE reports
Maintain a log and track metrics on network outages
Cisco and Nortel configuration, initialization and preparation of these devices for shipment to post

Help Desk Support Specialist Examples

Example #1

Example of Help Desk Support Specialist Cover Letter

98181 Stracke Extension
West Asa, NV 66405
Dear Hayden Zieme,

I am excited to be applying for the position of help desk support specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for assistance to Network administrator in problem resolution for users at both the Network and PC levels for hardware and software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Be very familiar with Apple products, able to troubleshoot iPhone issues and the use of MDM product Airwatch
  • Flexibility to be on call for off-hours support on a rotational basis and occasional travel to other locations
  • Office printer proactive maintenance, repair and toner cartridge replacement
  • Novatime time clock troubleshooting and maintenance
  • Building security access provisioning and de-provisioning
  • Build rapport with all business computing end-user community
  • Maintain data integrity and system security for the desktop environment including installation of all anti-virus software and ensure virus definitions are up-to-date
  • Perform preventative maintenance of printers, printer consumables, bar-code RFID and video surveillance equipment

Thank you for considering me to become a member of your team.

Sincerely,

Emerson Kunde

Example #2

Example of Help Desk Support Specialist Cover Letter

11109 Wilkinson Gardens
Port Marcelino, KS 91439-2808
Dear Haven Schoen,

Please consider me for the help desk support specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for day-to-day technical support to employees’ software & hardware for local and remote users in a timely manner.

Please consider my qualifications and experience:

  • Interface with application vendors as needed to resolve specialized issues
  • Highly self-motivated, self-directed and keen attention to detail
  • Maintain high level of confidentiality with company information
  • Intermediate understanding of LAN/WAN technologies
  • A+/Net+ preferred
  • Familiarity with Excel, PowerPoint, Outlook, Word and Database Software Understanding of Databases and knowledge Management tools
  • Experience in Citrix environment, including knowledge of viruatlization software including Citrix Xendesktop, Citrix ZenApp, Terminal Servers and VMWare
  • Knowledge of and proficiency in troubleshooting TCP/IP connections

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Tatum Fay

Example #3

Example of Help Desk Support Specialist Cover Letter

98822 Romaguera Dale
West Trina, IA 36891-7655
Dear Tatum Mueller,

Please consider me for the help desk support specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for tier 1 service or phone support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.

Please consider my experience and qualifications for this position:

  • Perform post-resolution follow ups with help desk customers to ensure satisfaction
  • Assist in maintaining and updating IT incident & tracking software system and IT incident policy/procedures
  • Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
  • Assist in software releases and PC Refresh roll-outs according to company’s IT Management best practices
  • Interface with application/hardware vendors as needed to resolve specialized issues
  • Knowledge of advanced computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers (TEC, HP, Zebra, Canon, Ricoh)
  • Knowledge of RFID mobile scanners including Motorola and Zebra
  • Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, and Microsoft Exchange, Microsoft Terminal Services (RDP) and Video Surveillance Systems

Thank you for taking your time to review my application.

Sincerely,

Ryan Shields

Example #4

Example of Help Desk Support Specialist Cover Letter

13585 Glover Stravenue
Shirleyburgh, MS 14666
Dear Sawyer Dicki,

I am excited to be applying for the position of help desk support specialist. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for desktop support services including PC/laptop setup, configuration, and troubleshooting for both office users and manufacturing equipment systems.

Please consider my experience and qualifications for this position:

  • Microsoft Active Directory user, group and computer object administration
  • Microsoft Exchange mailbox provisioning, de-provisioning and account maintenance
  • User device provisioning, including laptop, desktop and mobile, desktop phone
  • Office printer proactive maintenance and repair
  • File share maintenance and security
  • Act as an escalation point for advanced or difficult help requests to IT Operations / Management
  • Perform hands-on fixes at the desktop/laptop level, including installing and upgrading software, installing hardware peripherals and configuring systems and applications
  • Assist in setup and imaging of new computers

Thank you for your time and consideration.

Sincerely,

Avery Leuschke

Example #5

Example of Help Desk Support Specialist Cover Letter

99022 Scot Landing
Lake Ulysses, IA 42039
Dear Ryan Dickens,

In response to your job posting for help desk support specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for first level support when necessary to customers, assisting them with hardware and software problems as they relate to all Technology via phone, email, or remote desktop support.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Knowledge of mobile device management Windows desktop management
  • Experience in System Center Configuration Manage
  • Extensive knowledge of the Windows operating systems
  • Expert in hardware break/fix and troubleshooting
  • Knowledge of MACS, handhelds, and other peripheral devices
  • Flexibility to work necessary shifts to accommodate our 24/7 /365 coverage requirements
  • Understanding of oncology department workflow
  • Understanding of training principles and being able to explain technical information clearly and succinctly

I really appreciate you taking the time to review my application for the position of help desk support specialist.

Sincerely,

Charlie Zieme

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