Help Desk Technician Cover Letter

I am excited to be applying for the position of help desk technician. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for phone and in-person support to users in the areas of email, directories, standard Windows desktop applications and applications developed and deployed on this contract.

Please consider my qualifications and experience:

• Trains customers
• Determines and recommends which products or services best fit customer needs
• Ensures equipment is properly installed and problems are properly identified and solutions implemented to satisfy user requirements
• Working knowledge of Microsoft Active Directory, LAN/WAN, VPN and mobile computing environments
• A+ Certification at time of hire or within 6 months of hire
• Knowledge of LAN/WAN technology, preferred
• Some Formal Basic Electricity/Electronic training - Keyboard training
• Use HelpStar ticketing system for tracking all work performed

Please consider me for the help desk technician opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications.

Please consider my experience and qualifications for this position:

• Microsoft MCSA or MCSE and A+ certifications preferred
• Knowledge of and experience with, local area networks and associated protocols and equipment
• ITIL Foundation and Prince 2 Certifications will be an added advantage
• Evaluate hardware and software problems and performance
• Follow documented Best Practices procedures
• Assist users in locating information within the local network
• Track progress of maintenance actions
• Identify problem areas and recommend solutions

I submit this application to express my sincere interest in the help desk technician position.

Previously, I was responsible for technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from the application servers and third party support agencies.

Please consider my qualifications and experience:

• Requires strong verbal and written communications skills exceptional customer service skills
• IT function specialty certification (e.g., A+, Network +, Comptia), strongly preferred
• Understanding of mobile device management, specifically Airwatch
• Computer literate and general understanding of iOS
• Experience with DNS, DHCP, Group Policy, and TCP/IP
• Experience with desktop technologies, windows server platforms, and mobile technologies
• Strong knowledge of Microsoft operating systems for server and workstation
• Strong knowledge of common Microsoft software applications

I would like to submit my application for the help desk technician opening. Please accept this letter and the attached resume.

Previously, I was responsible for 2nd level support on desktop, laptops, printers, other hardware as used by Symetra personnel and applications; process escalations as needed.

Please consider my qualifications and experience:

• Experience on managing active directory users and computers
• Significant work experience and strong knowledge in supporting a number of software and hardware applications including Windows, Mac, and Microsoft Office Suite
• Previous work experience in a higher education environment preferred
• Solid vocal and written communications skills
• Experience with incident based ticketing systems
• Proficiency working with and troubleshooting Windows and Mac operating systems, printers, scanners, computer peripherals, and mobile devices (iOS, Android)
• Proficiency with Microsoft Office and Office 365 products
• BS in Computer Sciences preferred

I am excited to be applying for the position of help desk technician. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for complex comprehensive troubleshooting and complex issue resolution for service requests, which include but are not limited to various software applications, enterprise or desktop, network, printers, and any other general computer issues either over the phone and walk in.

Please consider my qualifications and experience:

• Identify potential user documentation and/or training opportunities
• Basic knowledge of various operating systems, desktop publishing packages, customized packages, and common office suite applications such as word processing, spreadsheet, and database applications
• Working knowledge of PC hardware and software
• Considerable knowledge of various operating systems, desktop publishing packages, customized packages, and common office suite applications such as word processing, spreadsheet, and database applications
• Working knowledge of microcomputer hardware and software, programming languages, and interfaces between systems and applications
• An IT certification (A+, Network+, Sec+)
• Good understanding of computer systems, mobile devices and other technology products
• Customer-oriented and even-tempered