Help Desk Specialist Cover Letter

In response to your job posting for help desk specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for first tier technology service desk support to all users and locations; including support of computer hardware,software, printers, network, and telephony issues.

My experience is an excellent fit for the list of requirements in this job:

• Flexibility to respond to community and resort needs during non-business hours
• Use of a variety of resources including co-workers, support teams, knowledgebase, to resolve customers’ technical issues
• Have an upbeat personality proven balance of outstanding customer service/focus and strong technical expertise to be able to provide an exceptional customer experience
• Prior Help Desk experience supporting a federal customer preferred
• Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II (Sec+ CE, CCNA-Security, GSEC, or SSCP)
• High School Equivalence
• Experience in application and hardware support
• Aptitude to quickly learn and apply new systems, processes, and applications

Please consider me for the help desk specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for technical assistance and support for incoming queries and issues related to computer systems, phone support, software, and hardware via in person, over the phone, or email.

My experience is an excellent fit for the list of requirements in this job:

• Experience with Citrix Desktop and XenApp support
• Diagnostic and analytical skills for software and general IS application knowledge
• Strong computer literacy skills with an emphasis on software knowledge, installations and use
• Basic computer abilities with the understanding of terminology and functionality
• Demonstrated networking skills, able to foster strong relationships internally and externally
• Superior organization and prioritization skills with high level of attention to detail
• Excellent verbal and written communications skills with clients and all levels of internal employees
• A+ or Sec+CE)

Please consider me for the help desk specialist opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for computer help desk support and technical training on hardware and software to end users Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.

My experience is an excellent fit for the list of requirements in this job:

• Working knowledge of cabling infrastructure and basic knowledge of data networking
• Capable of performing administrative tasks such as time reporting, material ordering, task tracking, and database management
• Knowledge of network equipment for video conferencing, data, or VOIP transmission
• Proficient in at least one system manufacturer such as HP, Cisco
• Competent in maintaining company tools for the purpose of ensuring company assets are kept in working condition
• Possess intermediate technical skill in internet connectivity and basic network infrastructure
• Capacity for collaboration across the organization
• This individual will have excellent communications skills, both oral and written

I would like to submit my application for the help desk specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for deployment, installation, training & support on computer systems, hardware & software onsite for designated customer and staff members.

Please consider my qualifications and experience:

• The set-up, configuration, use, and troubleshooting of desktop and laptop computers in a MS Windows environment and experience with Windows 7, is preferred
• Technical training and industry-standard certifications preferred
• Participate in and successfully completes Mandatory Education
• Perform all other duties as needed or directed to meet the needs of the department
• Experience with BMC Remedy IT Service Management, Microsoft System Center Service Manger (SCSM), and/or SolarWinds network monitoring software
• Currently possess Microsoft Specialist Win 10 (Configuring Windows Devices) OR Microsoft Specialist Win 7 (Enterprise Desktop Support Technician) OR Microsoft Specialist Win 7 (Enterprise Desktop Administrator) OR equivalent/higher level certification
• Currently possess DoD IAT II certification, Security+ce or higher
• Upbeat personality proven balance of outstanding customer service/focus and strong technical expertise to be able to provide an exceptional customer experience

I submit this application to express my sincere interest in the help desk specialist position.

Previously, I was responsible for computer lab support by troubleshooting as needed during classes, and assessing and requesting lab supplies and equipment.

My experience is an excellent fit for the list of requirements in this job:

• Basic network understanding including wired and wireless, handheld computing to include smartphones, and tablets
• Basic knowledge of Cisco networking and VOIP, VMware, ticketing systems and pc imaging
• Familiarity with a Microsoft Active Directory and Linux environment
• Knowledge and understanding of virtualization technology fundamentals
• Capable of working with / supporting end users with varying levels of technical competence
• Expert level PC skills / troubleshooting skills
• Demonstrated customer support / service skills
• Previous experience using IT service desk management systems such as Remedy, BMC, Numara