Help Desk Analyst Cover Letter

Help Desk Analyst Cover Letter

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15 Help Desk Analyst cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Help Desk Analyst Cover Letter

73258 Hilario Squares
Bruenberg, WV 24032
Dear Denver Krajcik,

I would like to submit my application for the help desk analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for technical support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break/fix on PC and Mac devices, video conference equipment, printers/copiers, phone systems, and general IT hardware and software.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • General mainframe software products knowledge
  • General data communication and voice/phone system knowledge
  • Thorough System Administration (Policies & Procedures) Knowledge
  • Thorough analytical skills to troubleshoot technical computer issues as presented by customers and resolve with own knowledge, or user documentation
  • Thorough issue solving and analytical aptitude
  • Minimum of 6 months of experience in a Help Desk environment supporting computer software and hardware
  • Proficient in Microsoft suite software
  • Working knowledge of common off the shelf applications (Microsoft Office, Adobe, ) and basic troubleshooting knowledge for those applications

Thank you for considering me to become a member of your team.

Sincerely,

Brooklyn Price

Responsibilities for Help Desk Analyst Cover Letter

Help desk analyst responsible for support for store technologies including but not limited to; Windows OS, Windows Mobile, Outlook/O365, PC Hardware, Printers, Mobile devices and more.

Familiarity with McAfee Security Software (ePO, AV, McAfee Full Disk Encryption)
Friendly and positive attitude while resolving issues with customers
Recommend product and process improvement strategies based on perceived trends or patterns in field issues
Act as a liaison between Business, Program Management, System Development and Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented
Apple Mac experience in a corporate environment
Train users on software and hardware
Brief customers management daily on the status of current software/hardware problems
Thorough PC operating and workstation system knowledge

Help Desk Analyst Examples

Example #1

Example of Help Desk Analyst Cover Letter

55070 Hilpert Circle
South Valentinbury, NE 93387-1631
Dear Dallas Cassin,

In response to your job posting for help desk analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.

Please consider my experience and qualifications for this position:

  • Navigation of common mobile device platforms (iOS, Android)
  • Be willing to work afternoons, evenings, and one weekend day
  • Troubleshooting and Supporting VPN
  • Troubleshooting and Supporting printers
  • Troubleshooting and Supporting Windows
  • Experience troubleshooting remotely and on the phone
  • Completion of a certificate program in Networking / Hardware support preferred
  • Previous work with Windows, Microsoft Products and Active Directory

Thank you for taking your time to review my application.

Sincerely,

Dakota Johnson

Example #2

Example of Help Desk Analyst Cover Letter

63244 Florencio Ramp
Port Heatherburgh, UT 20450-6468
Dear Haven Erdman,

I submit this application to express my sincere interest in the help desk analyst position.

Previously, I was responsible for service desk support to more than 16,000 users, utilizing approximately 6,000 devices, computers, laptops, wireless devices, PC workstations, printers, and other IT peripherals.

Please consider my qualifications and experience:

  • Previous experience with ticketing systems
  • Motion Branch and/or Distribution Center operations experience preferred
  • Bilingual French or Spanish preferred
  • Understanding of purchasing, expense, and payables processes, policies, and systems
  • Citrix management support
  • OS expert level experience
  • PC laptop hardware troubleshooting
  • Mobile device management and maintaining

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Dakota McCullough

Example #3

Example of Help Desk Analyst Cover Letter

2484 Bettie Crossroad
Port Beverley, IA 20231-7228
Dear Landry Hudson,

I am excited to be applying for the position of help desk analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for iT support of POS systems, tablets, printers, VeriFone pin pads, bar code scanners, network equipment such as Fortinet firewall devices, cisco switches, and network connectivity equipment.

Please consider my qualifications and experience:

  • MS Office Suite, FrameMaker, SharePoint, Adobe Acrobat Pro, Photoshop, SnagIt, Twice-Documentation and E-learning
  • Be willing and able to work flexible hours
  • Experience troubleshooting Windows and Microsoft technologies
  • Knowledge of SAP or a similar CRM system
  • Intermediate knowledge of Microsoft products (Outlook, Excel, Word)
  • Minimum 6 months technical experience in a professional environment preferred - in-person and/or phones
  • Excellent client training and one-on-one support skills
  • Experience with "SalesForce.com" service desk tools and/or other Help Desk applications/CRM

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Lennon Bogisich

Example #4

Example of Help Desk Analyst Cover Letter

4530 Angelo Pines
Lake Lia, CA 69015-0392
Dear Indigo Emmerich,

Please consider me for the help desk analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for end user training related to workstations, business applications, network equipment, operating systems, printers, Internet connections, telephones, and mobile devices.

Please consider my experience and qualifications for this position:

  • Strong independent analysis and problem solving skills
  • Strong communication skills (face-to-face, phone and email)
  • Help Desk Institute or ITIL certification preferred
  • Document Management System support experience preferred
  • Items such as cotton shirts (with collars), sweaters, khaki pants, Capri pants and other such casual slacks are acceptable
  • Desktop operating systems (Windows 7, Windows 10, Linux OS)
  • Possess an understanding of TCP/IP and networking principles
  • Requires software application development and database development experience, project management skills

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Brooklyn Strosin

Example #5

Example of Help Desk Analyst Cover Letter

34132 Fay Manors
West Thad, AR 82097-6688
Dear Rowan Nikolaus,

I would like to submit my application for the help desk analyst opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for client projects such as Office 365 migrations, VPN rollouts, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Basic knowledge of local area and wide area networks
  • Internet Explorer (it is a browser based system, navigating through the settings)
  • Previous experience in a help desk role/call center
  • Microsoft Suite (specifically Outlook & Excel)
  • Working knowledge of network and local PC diagnostic utilities
  • Experience using IT Service Management systems in a heavy call volume environment
  • Experience with ACD systems and performance metrics (abandon rate, avg
  • Microsoft MCP/MOS certification

Thank you for considering me to become a member of your team.

Sincerely,

Marion Borer

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