Help Desk Coordinator Cover Letter

I am excited to be applying for the position of help desk coordinator. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for first level support via phone or by using remote support tools for all calls as needed.

Please consider my qualifications and experience:

• Working knowledge of PC applications (word processing, spreadsheet and graphics
• Experience solving Network, Internet, and Printing issues
• Experience with Technical Customer Service
• Perform the basic features in Adobe (importing, adding headers and footers, extracting pages and splitting the document)
• Use Active Directory to unlock accounts and reset passwords
• Basic functions of the Blackberry(for now) will upgrade to I-phones in June
• Basic knowledge of Symantec Endpoint Encryption
• HP printer troubleshooting

In response to your job posting for help desk coordinator, I am including this letter and my resume for your review.

In the previous role, I was responsible for ongoing support to the user community both on-site and remote i.e., troubleshooting hardware and software problems.

Please consider my qualifications and experience:

• Experience with Incident Management tools, such as LANDesk/Ivanti
• Experience in using online course materials
• Experience in running malware and virus remediation software
• Experience with imaging/ghosting
• Experience with Salesforce, web based application preferred
• Experience using office equipment, e.g,.fax machine and scanner
• Experience with Windows 7 and newer, Macintosh operating systems, user applications, and networking
• Expert level skills to install, configure, customize and maintain software and hardware in a Windows 7 and newer and Macintosh environments, including input and output device and peripherals

I am excited to be applying for the position of help desk coordinator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical support to and resolve issues for faculty, staff, and students regarding software, hardware, email, networking, and telecommunications.

Please consider my qualifications and experience:

• Knowledge of process best practices
• Coordinate notification of end users for scheduled and unscheduled downtime
• OS Delivery methods (Altiris DS, SCCM, ), USARC specific application servers (RCAS, RLAS, DMO), and command specific applications (ITRS, iPerms, DTS, and )
• Advanced knowledge of computer systems, networking and security concepts, mobile devices (phones/tablets)
• High School/GED with additional training or coursework in Computer and Information Systems or Basic Hardware/Software Troubleshooting
• Knowledge of several email services
• Cover 5 days a week with hours on evenings and weekends and varied end-times depending on the time zone of current projects
• Action oriented, independent and self-motivated

Please consider me for the help desk coordinator opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for live phone support for business applications and IT hardware to users in all departments and divisions; combines live phone support with real-time remote control support.

Please consider my qualifications and experience:

• Experience with Salesforce.com web based application preferred
• Experience in Microsoft Office Suite spreadsheet/database skills
• Assist in performing troubleshooting in the identification of applicable problems relating to PC's, applications software and basic network communications
• Follow ticket handling processes to resolve issues, fulfill requests and escalation
• Create new SPOK, MobilePass, NorthShore Net, Weblink, Citrix and other setups
• Maintain the Intranet with the latest information regarding any issues affecting NorthShore PC users
• Maintain procedural documentation for the Service Desk Team
• Shift flexibility is important to help with team coverage

I would like to submit my application for the help desk coordinator opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service.

My experience is an excellent fit for the list of requirements in this job:

• Advanced and comprehensive knowledge of standard academic computing applications, including productivity applications such as word processing, spreadsheets, and presentation packages
• Advanced knowledge of data processing procedures and equipment
• Advanced interpersonal, verbal, listening and written communication skills
• Provide outstanding customer service to students, staff, faculty, and visitors while working in a professional, fast paced environment
• Working knowledge of computer systems/networks, computers, printers and copiers
• Working knowledge of the Internet, Internet browsers and cell phones
• ITIL Foundations certification or commitment to obtain certification
• Experience in Sunbelt or related industry Headquarters/Corporate/Support Office functions preferred (e.g., Sales & Marketing, Fleet/Product Support, Business Development, Strategic Initiatives, HR, Finance, IT)